HomeMy WebLinkAboutContract 51058-A3 CSC No.51058-A3
THIRD AMENDMENT TO
FORT WORTH CITY SECRETARY CONTRACT NO. 51058
This Third Amendment to Fort Worth City Secretary Contract No. 51058 ("Third
Amendment") is made between the City of Fort Worth ("FORT WORTH"), a municipal
corporation, acting herein by and through , its duly authorized Assistant City Manager and
CITIBOT, INC., a South Carolina limited liability company ("CITIBOT") acting herein through
W. Bratton Riley, its duly authorized CEO.
WHEREAS, FORT WORTH and CITIBOT entered into an Agreement identified as Fort
Worth City Secretary Contract No. 51058 executed on or about July 19, 2018 (the"Agreement");
and
WHEREAS, on or about February 7,2019,the Agreement was amended to include Exhibit
A, "Pricing and Payment Schedule; and
WHEREAS, on or about November 19, 2019, the Agreement was amendment to include
an Milestone Payment Schedule; and
WHEREAS, it is the collective desire of both FORT WORTH and CITIBOT to amend the
Agreement to include additional renewal options.
NOW THEREFORE, KNOWN ALL BY THESE PRESENT, FORT WORTH and
CITIBOT, acting herein by the through their duly authorized representatives, enter into this First
Amendment, which amends the Agreement as follows:
1. The Agreement is hereby amended by replacing Section 2a. Term; Termination. in
its entirety with the following:
The Initial Term of the Subscription Agreement shall commence on the Effective Date (as
set forth above) and expire on February 28, 2022. This Agreement may be renewed for an
unlimited number of renewals at the mutual agreement of the parties, each a "Renewal
Term." The City shall provide Vendor with written notice of its intent to renew at least
thirty(30) days prior to the end of each term.
2. All other terms,provisions, conditions, covenants and recitals of the Agreement not
expressly amended herein shall remain in full force and effect.
[Signature Page Follows]
OFFICIAL RECORD
CITY SECRETARY
FT.WORTH, TX
Third Amendment to Fort Worth City Secretary Contract No. 51058 Page 1 of 2
[Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED
AND AGREED:]
City: Vendor: Citibot, Inc.
By: Valerie Washington(Dec 30,202112:18 CST) By, ✓
Name: Valerie Washington Name: W. Bratton Riley
Title: Assistant City Manager Title: CEO
Date: Dec 30, 2021 Date: 12 / 15 / 2021
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended: Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract,including ensuring all performance
By: and reporting requirements.
Name: Kevin Gunn
Title: Director,IT Solutions
By:
Steven Vandever(Dec 28,202111:35 CST)
Approved as to Form and Legality: Name: Steven Vandever
Title: Sr. IT Solutions Manager
By: City Secretary: �AOF--ORl° aa
Name: Taylor Paris a A. 0
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Title: Assistant City Attorney ~o o10
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Tgnnette S. Goo��ll o00
B Jannette S.Goodall(Dec 30,202112:44 CST) °°° o lcy
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Contract Authorization: Name: Jannette Goodall ?*XA*o4p
M&C: NA Title: City Secretary
OFFICIAL RECORD
CITY SECRETARY
FT.WORTH, TX
Third Amendment to Fort Worth City Secretary Contract No. 51058 Page 2 of 2
Fort Worth,
T1 T July 27, 2021
The Citibot Communication Platform provides AI-based chat solutions for
residents and their governments for efficient and timely communication. Using
text messaging (SMS) and web chat technology, the Citibot Communication
r r Platform automates customer service and increases citizen engagement —
building relationships of trust between Fort Worth and its residents.
Citibot Communication Platform
• Interactive Text Chat
• Residents interact through a dedicated phone number. No app download is
needed
• Automated chatbot allows residents to submit a service request, ask a
question, and send a direct message into staff workflow 24/7
� r
On-Going CRM Integration
• CRM Integration: Citibot to maintain integration with Motorola CSR.
Renewal Term
• Beginning March, 1, 2022
Reporting &Analytics
• Citibot maintains Citibot Analytic Dashboard for Fort Worth to use as a real-time
decision-making tool. As questions come in and issues are reported, Citibot analytics
store the information, aggregate the information, and display the data in a
user-friendly format.
• The data is stored in a secured cloud storage system indefinitely or as per state
Freedom of Information Act Requirements mandate.
• Client to receive monthly reports via email from Citibot staff. . r
Marketing Services
• Onboarding packet includes Web Chat icon design, graphic design and copy for social
campaign outreach for initial launch
r r • Press release for client to distribute announcing partnership and new service for
residents
• Continued digital marketing support post-launch, including social media content and
design
Other Ongoing Services
• Includes post-installation maintenance, hosting, support, integration management and
software as a service (SaaS) management
rr
Renewal Year 1 2 3 4
Annual $37X0 $3900 $41 A74 $43J58
Subscription - SMS
Chat
I T
CHAT SOLUTIONS FOR MODERN GOVERNMENT AND
CONNECTED COMMUNITIES
"SMS Only: Includes 50K messages per month. Each additional 10K messages per month costs$300. Pricing does not include