HomeMy WebLinkAboutOrdinance 25286-01-2022 ORDINANCE NO. 25286-01-2022
AN ORDINANCE DECREASING APPROPRIATIONS IN THE MUNICIPAL
COURT DEPARTMENT BUDGET OF THE GENERAL FUND BY S131,791 84
AND INCREASING APPROPRIATIONS IN THE COMMUNICATIONS &
PUBLIC ENGAGEMENT BUDGET OF THE GENERAL FUND BY THE SAME
AMOUNT TO REFLECT THE TRANSFER OF ONE POSITION FROM
MUNICIPAL COURTS TO COMMUNICATIONS & PUBLIC ENGAGEMEN 'S
CITY CALL CENTER AND CREATE TWO SR. CUSTOMER SERVI E
REPRESENTATIVES; PROVIDING FOR A SEVERABILITY CLAUSE;
MAKING THIS ORDINANCE CUMULATIVE OF PRIOR ORDINANCES;
REPEALING ALL ORDINANCES IN CONFLICT HEREWITH; A D
PROVIDING AN EFFECTIVE DATE.
BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF FORT WORTH,TEXAS:
SECTION 1.
That the operating budget of the City of Fort Worth for Fiscal Year 2021 -2022, as enacted by Ordinance
25073-09-2021, as amended, is hereby further amended to reduce appropriations in the Municipal Court
Department Budget of the General Fund by $131,791.84, and to increase appropriations in the
Communications & Public Engagement Departments of the General Fund by the same amour t to reflect
the transfer of one position from Municipal Courts to Communications &Public Engagement's City Call
Center and create two Sr. Customer Service Representatives.
SECTION 2.
That should any portion,section or part of a section of this ordinance be declared invalid,inopera ive or void
for any reason by a court of competent jurisdiction, such decision, opinion or judgment shall in no way
impair the remaining portions, sections, or parts of sections of this ordinance, which said remaining
provisions shall be and remain in full force and effect.
SECTION 3.
That this ordinance shall be cumulative of Ordinance No. 25073-09-2021 and all other ordinances and
appropriations amending the same except in those instances where the provisions of this ordinance are in
direct conflict with such other ordinances and appropriations,in which instance said conflicting provisions
ofsaid prior ordinances and appropriations are hereby expressly repealed.
SECTION 4.
This ordinance shall be effective January 11,2022.
APPROVED AS TO FORM AND LEGALITY: CITY SECRETARY
AW-
Nico Arias(Jan13,202214:12 CST) Jannette S.Goodall(Jan 13,2022�14-13CST
Nico Arias Jannette Goodall A�( C F Fps'
Assistant City Attorney V .
ADOPTED: January 11, 2022 * O
EFFECTIVE: January 11, 2022
M$....
City of Fort Worth, Texas
Mayor and Council Communication
DATE: 01/11/22 M&C FILE NUMBER: M&C 22-0003
LOG NAME: 07POSITION TRANSFER TO CITY CALL CENTER
SUBJECT
(ALL)Adopt Appropriation Ordinance Related to the Transfer of One Position from Municipal Court Department to Communications&Public
Engagement Department to create Two Sr. Customer Service Representatives to Answer Increased Volume for Mayor and Council and City
Manager's Office
RECOMMENDATION:
It is recommended that the City Council adopt the attached supplemental appropriation ordinance increasing appropria ions in
the Communications&Public Engagement Department portion of the General Fund in the amount of$131,791.84 and educing the Municipal
Court Department's appropriation by the same amount to reflect the transfer of one position from Municipal Courts to Communications&Public
Engagement's City Call Center and create two(2)Sr.Customer Service Representatives to answer additional contact volume for Mayor and
Council and City Manager's Office calls to maintain service levels.
DISCUSSION:
The purpose of this Mayor and Council Communications(M&C)is to revise the Fiscal Year(FY)2022 budget to shift funding from the Municipal
Court Department to the Communications&Public Engagement Department in connection with answering the additional call volume in the
Mayor's Office, Council District Offices,and the City Manager's Office.
The call center has been taking the Mayor's calls since July 22,2021. Because of the success of this new process and the opportunity to relieve
administrative staff from inbound calls,the request was made to include Council District offices who request the support 3nd the City Manager's
Office.
Mayor's Call Volume
Month English Spanish
July 145 7
August 570 24 1
September 511 16
October 507F 26
November 493 27 J
December 286 17
Total Calls 2,629 2,512 117
The City Call Center conducted a traffic study to determine call volume using Cisco phone system historical data for the additional lines requested.
Based on activity from July through November,Call Center staff also found that the calls to the Mayor's office average 5 minutes compared to the
other department calls of 3 minutes. Using the traffic study for the Mayor's Office,City Manager's Office,and for each Council District to
determine staffing requirements,it is estimated that there will be an additional 1,582 calls a month. Each Sr.Customer Service Representatives
answers an average of 1,400 calls per month at an average of 3-minute calls. For the longer call volume anticipated,a representative would
average 840 5-minute calls per month.
This additional staffing will allow the City Call Center to provide this service without negatively impacting customer service to residents.
The budgeted salary for one vacant Municipal Judge position(position 00003395)in Municipal Courts will allow the Communications&Public
Engagement Department to create two positions at the lower classification of Senior Customer Service Representative.
Approval of this M&C and adoption of the attached ordinance will revise the FY2022 budget to shift funding for a position from Municipal Courts to
create two positions in Communications& Public Engagement,as appropriated,and approval of the recommendation w II have no material effect
on City funds due to a corresponding decrease in the Municipal Court portion of the General Fund,as appropriated. The authorized position count
and budget for these positions for both Municipal Courts and Community&Public Engagement will be adjusted as part of the Fiscal Year 2023
budget process.
A Form 1295 is not required because:This M&C does not request approval of a contract with a business entity.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that the following approval of this M&C and adoption of the attached ordinance funds ill be available in the
Communications&Public Engagement Department portion of the General Fund,as appropriated, and approval of the recommendation will have
no material effect on City funds due to a corresponding decrease in the Municipal Court portion of the General Fund,E s appropriated.
Submitted for City Manager's Office b L Fernando Costa 6199
Originating Business Unit Head: Michelle Gutt 7534
Additional Information Contact: Michelle Gutt 7534