HomeMy WebLinkAboutContract 51058-R1 CSC No.51058-R1
CITY OF FORT WORTH
CONTRACT RENEWAL NOTICE
January 10, 2022
Citibot, Inc.
Attn: Bratton Riley
176 Clark Ave.
Charleston, SC 29412
Re: Contract Renewal Notice
Contract No. CSC No. 51058 (the "Contract")
Renewal Term No. 1: March 1, 2022 to February 28, 2023
The above referenced Contract with the City of Fort Worth expires on February 28, 2022
(the "Expiration Date"). Pursuant to the Contract, contract renewals are at the sole option of the
City. This letter is to inform you that the City is exercising its right to renew the Contract for an
additional one (1) year period, which will begin immediately after the Expiration Date. All other
terms and conditions of the Contract remain unchanged. Please return this signed
acknowledgement letter, along with your quote for charges for the new renewal term, and
current insurance certificate, to the address set forth below, acknowledging receipt of the
Contract Renewal Notice.
To ensure that your company information is correct and up-to-date, please log onto PeopleSott
Purchasing at htips://www.fortworthtexas. og v/departments/finance/purchasing
If you have any questions concerning this Contract Renewal Notice, please contact me at
the telephone number listed below.
Sincerely,
Kathy Agee-Dow
Sr. Contract Compliance Specialist
200 Texas Street
Fort Worth, TX, 76102
Kathryn.Agee-Dow!kfortworthtexas. og_v
(817) 392 - 8461
OFFICIAL RECORD
CITY SECRETARY
Contract Renewal FT. WORTH, TX
[Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED
AND AGREED:]
City: Citibot, Inc.
By: Valerie Washington(Jan 19,202209:50 CST) By: LAI pn��
Name: Valerie Washington Name: W. Bratton Riley
Title: Assistant City Manager Title: CEO
Date: Jan 19,2022 Date: 01 / 10 / 2022
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended: Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
------ of this contract, including ensuring all
By: performance and reporting requirements.
Name: Kevin Gunn
Title: Director, IT Solutions
By: Steven Van dever(Jan 10,202214:36 CST)
Approved as to Form and Legality: Name: Steven Vandever
Title: Sr. IT Solutions Manager
By: a�Fonr��aa
Name: Taylor Paris City Secretary: �t° °°!y a
Title: Assistant City Attorney 91.o °°O
Jannette S.Goodall(Jan 19,2022 11:49 CST) V p 0.O B d
y' ° Id
Contract Authorization: Name: Jannette Goodall °°
M&C: N/A Title: City Secretary °°°°°°°°°° ap
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OFFICIAL RECORD
CITY SECRETARY
Contract Renewal FT. WORTH, TX
Tits-
Fort Worth, TX
The Citibot Communication Platform provides AI-based chat solutions for
residents and their governments for efficient and timely communication. Using
text messaging (SMS) and web chat technology, the Citibot Communication
Platform automates customer service and increases citizen engagement —
building relationships of trust between Fort Worth and its residents.
Citibot Communication Platform
+ Interactive Text Chat
o Residents interact through a dedicated phone number. No app download is
needed
Automated chatbot allows residents to submit a service request,ask a
question,and send a direct message into staff workflow 2417 Ca
On-Going CRM Integration
■ C R M Integration: Citibot to maintain integration with Motorola CSR.
Renewal Term
■ Beginning March, 1,2022
■ Reporting&Anaiytics
■ Citibot maintains Citibot Analytic Dashboard for Fort Worth to use as a real-time
decision-making tool.As questions come in and issues are reported,Citibot analytics
store the information,aggregate the information,and display the data in a
user-friendly format.
+ The data is stored in a secured cloud storage system indefinitely or as per state
Freedom of Information Act Requirements mandate.
■ Client to receive monthly reports via email from Citibot staff.
Contract Renewal Page 3 of 4
• r
Marketing Services
• ❑nboarding packet includes Web Chat icon design, graphic design and copy for social
campaign outreach for initial launch
■ Press release for client to distribute announcing partnership and new service for
residents
■ Continued digital marketing support post-launch, including social media content and
design
Other Ongoing Services
■ Includes post-installation maintenance,hosting,support, integration management and
software as a service(SaaS)management
Renewal Year 1 2 3 4
Annual $37,800 $39,690 $41,674 $43,758
Subscription-5MS
Chat
4
CH T SOLUTIONS FOR MODERN GOVERNMENT AND
CONNECTED COMMUNITIES
"SM5 Only:Includes 50K messages per month.Each addittonal 10K messages per month costs 5300. Pricing does not include
Contract Renewal Page 4 of 4