HomeMy WebLinkAboutContract 57566 Microsoft
CSC No.57566
Microsoft Enterprise Services Work Order
(For Microsoft Internal Purposes Only) T000224-368979-455604
Work Order Number
TX DIR-CPO-4911
This Work Order consists of the terms and conditions below, and the provisions of the Microsoft
Master Services Agreement reference U5228634, effective as of 5/2/2017 (the "Agreement"),
the provisions of the Unified Enterprise Support Services Description applicable to the
Professional Services identified in this Work Order, and any attachments or exhibits referenced
in this Work Order, all of which are incorporated herein by this reference. In this Work Order
"Customer," "you," or "your" means the undersigned customer or its affiliate and "Microsoft",
"we," "us," or "our" means the undersigned Microsoft affiliate.
By signing below the parties acknowledge and agree to be bound to the terms of this Work
Order, the Agreement and all other provisions incorporated in them. This Work Order is effective
as of the date that Microsoft signs this Work Order. Regardless of any terms and conditions
contained in a purchase order, if any, the terms of this Work Order apply.
Name of Customer (please print) Name
City Of Fort Worth Microsoft Corporation
Signature Signature
Valerie Washington(May 16,zozz is:zo cor) l ee ay 5,2022 11:12 EDT)
Name of person signing (please print) Name of person signing (please print)
Valerie Washington
Janell Rhee
Title of person signing (please pant) Title of person signing (please pant)
Assistant City Manager Digital Specialist
Signature date Signature date(effectivedate)
May 16,2022 May 5,2022
Name of Customer or its Affiliate that executed the Agreement (if different from Customer
above)
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] OFFICIAL RECORD
CITY SECRETARY
FT.WORTH, TX
[Executed effective as of the date signed by the Assistant City Manager below.]/ [ACCEPTED AND
AGREED:]
City: Microsoft Corporation:
By: Valerie Washington(May 16,202215:20 CDT) By:
Name: Valerie Washington Name: JaneH Rhee
Title: Assistant City Manager Title: Digital Specialist
Date: May 16,2022 Date: May 5,2022
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended: Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and
administration of this contract, including ensuring
all performance and reporting requirements.
aa�
By: --
Name: Kevin Gunn
Title: Director, IT Solutions J�
By: Alex Va rghese(May 12,2022 07:28 CDT)
Name: Alex Varghese
Title: Sr. IT Solutions Manager
Approved as to Form and Legality:
City Secretary:
By: --
Name: Taylor Paris
Title: Assistant City Attorney
J ette S.Goodall(May 17,2022 07 CDT)
By: _
Name: Jannette Goodall
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CPI OFFICIAL RECORD
CITY SECRETARY
FT.WORTH, TX
Title: City Secretary
Contract Authorization:
M&C: 22-0363
Approved: May 10,2022
OFFICIAL RECORD
CITY SECRETARY
FT.WORTH, TX
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 3 of 9
Name of Customer Contact Name (Receives invoices under this Work Order)
City Of Fort Worth Accounts Payable
Street Address Contact E-Mail Address
IT Solutions Department, ERP-Lower Kathryn.Agee-Dow@fortworthtexas.gov
LevelRoom T-105, 200 Texas Street
City State/Province Phone
Fort Worth Texas 817-392-8461
Country Postal Code Fax
United States 76102-6314
1. Support Services and Fees.
1.1.Term.
Microsoft Enterprise Support Services will commence on 4/1/2022 (the "Support Commencement
Date") and will expire on 3/31/2023 (the "Support Expiration Date").
2. Description of Services.
Please refer to the current Unified Enterprise Support Services Description ("USSD") which will be
incorporated by reference and is published by Microsoft from time to time at
https://www.microsoft.com/unified-support-services-description. Microsoft may update the
support services you purchase under this agreement from time to time, provided that the level
of support services you purchase will not materially decrease during the current Term.
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 4 of 9
Services by Support Location
Included Enterprise Advisory Support Hours As-needed Advisory Services
Included Enterprise Azure Problem Resolution Hours As- Problem Resolution
needed Support
Included Enterprise On-demand Assessment On-Demand Assessment
Included Enterprise On-Demand Assessment - Setup and On-Demand Assessment
Config Service As-needed Remote
Included Enterprise On-Demand Education On-Demand Education
Included Enterprise Online Support Portal Administrative
Included Enterprise Problem Resolution Hours As-needed Problem Resolution
Support
Included Enterprise Reactive Support Management Service Delivery
Management
Included Enterprise Service Delivery Management Service Delivery
Mana ement
Included Enterprise Webcasts As-Needed Webcast
Included Reactive Enabled Contacts Problem Resolution
Support
116 ea Proactive Credits Proactive Credits
Included Service Delivery Management Extended Service Delivery
Management
1 ea Onboarding Accelerator - Implementing Microsoft Onboarding Services
Intune Features Premium
2.1.Support Services Fees.
The items listed in the table above represent the services that Customer has pre-purchased for
use during the term of this Work Order, and applicable fees are shown in the table below.
Microsoft Support Services are a non-refundable, prepaid service. Microsoft must receive
Customer purchase order or payment before Microsoft commences or continues, as applicable,
provision of Microsoft Support Services. If Customer issues a purchase order, Microsoft will invoice
Customer, and Customer agrees to pay Microsoft within 30 calendar days of the date of Microsoft
invoice. Microsoft reserves the right to adjust Microsoft fees prior to entering into any changes to
the Microsoft Support Services ordered herein.
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 5 of 9
Unified Enterprise Support 2022-23 4/1/2022 $124,556.50
Unified Enterprise Support Add-on 2022-23 4/1/2022 $42,080.00
Subtotal $166,636.50
Flex Allowance ($25,000.00)
Software Assurance Benefits * ($12,447.00)
Total Fees (excluding taxes) $129,189.50
Software Assurance Benefits
* Customer will transfer 9.00 Software Assurance PRS incidents to this support agreement as
part of this support package.
One Time Payment 4/1/2022 $129,189.50
Total Fees (excluding taxes) $129,189.50
2.2.Support for Microsoft Products
Microsoft will provide support for Customer's licensed, commercially released, and generally
available Microsoft products, and cloud services subscriptions purchased by Customer or
Customer's Affiliate: i) as indicated in Appendix A; and ii) during the Term of this Work Order. Such
products and subscriptions exclude those purchased by any party that is not Customer's Affiliate
as of the Support Commencement Date.
2.3.Customer Named Contact(s).
Any changes to the named contacts should be submitted to Microsoft Contact.
Name of Customer Support Service Administrator
Alex Var hese
Street Address Contact E-Mail Address
1000 Throckmorton Street Alex.Var hese@fortworthtexas. ov
City State/Province Phone
Fort Worth Texas 817-392-8483
Country Postal Code Fax
United States 76102
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 6 of 9
3. Use, ownership, rights, and restrictions.
3.1.Products.
"Product" means all products identified in the Product Terms, such as all Software, Online Services
and other web-based services, including pre-release or beta versions. Product availability may
vary by region. "Product Terms" means the document that provides information about Microsoft
Products available through volume licensing. The Product Terms document is published on the
Volume Licensing Site (http://www.microsoft.com/licensing/contracts or successor site) and is
updated from time to time.
All products and related solutions provided under this Work Order will be licensed according to
the terms of the license agreement packaged with or otherwise applicable to such product.
Customer is responsible for paying any licensing fees associated with Products.
3.2.Fixes.
"Fixes" means Product fixes, modifications, enhancements, or their derivatives, that Microsoft
either releases generally (such as service packs), or that Microsoft provides to Customer when
performing Professional Services (all support, planning, consulting and other professional services
or advice, including any resulting deliverables provided to Customer under this Work Order, to
address a specific issue. "Professional Services" means Product support services and Microsoft
consulting services provided to Customer under this Work Order. "Professional Services" or
"services" does not include Online Services, unless specifically noted.
Fixes are licensed according to the license terms applicable to the Product to which those Fixes
relate. If the Fixes are not provided for a specific Product, any other use terms Microsoft provides
with the Fixes will apply.
3.3.Pre-existing Work.
"Pre-existing Work" means any computer code or other written materials developed or otherwise
obtained independent of this Work Order.
All rights in Pre-existing Work shall remain the sole property of the party providing the Pre-
existing Work. Each party may use, reproduce and modify the other party's Pre-existing Work only
as needed to perform obligations related to Professional Services.
3.4.Services Deliverables.
"Services Deliverables" means any computer code or materials, other than Products or Fixes that
Microsoft leaves with Customer at the conclusion of Microsoft's performance of Professional
Services. Upon payment in full for the Professional Services, Microsoft grants Customer a non-
exclusive, non-transferable perpetual, fully paid-up license to reproduce, use and modify the
Services Deliverable, solely in the form delivered to Customer and solely for Customer's internal
business purposes, subject to the terms and conditions of this Work Order.
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 7 of 9
3.5.Affiliates' rights.
"Affiliate" means any legal entity that a party owns, that owns a party, or that is under common
ownership with a party. "Ownership" means, for purposes of this definition, control of more than
a 50% interest in an entity.
Customer may sublicense the rights contained in this subsection relating to Services Deliverables
to its Affiliates, but Customer's Affiliates may not sublicense these rights and Customer's Affiliates'
use must be consistent with the license terms contained in this Work Order.
3.6.Restrictions on use.
Customer must not(and must not attempt to) (1) reverse engineer, decompile or disassemble any
Product, Fix, or Services Deliverable, (2) install or use non-Microsoft software or technology in any
way that would subject Microsoft's intellectual property or technology to obligations beyond
those included in this Work Order; or (3) work around any technical limitations in the Products or
Services Deliverables or restrictions in Product documentation. Except as expressly permitted in
this Work Order, Customer must not (1) separate and run parts of a Product on more than one
device, upgrade or downgrade parts of a Product at different times, or transfer parts of a Product
separately; or (2) distribute, sublicense, rent, lease, lend, or use any Product, Fix, or Services
Deliverable to offer hosting services to a third party.
3.7.Reservation of rights.
All rights not expressly granted are reserved to Microsoft.
4. Microsoft Professional Services Data Protection Addendum.
The Microsoft Professional Services Data Protection Addendum in effect on the effective date of
this Work Order and available on the Volume Licensing Site at
https://aka.ms/ProfessionalServicesDPA is incorporated herein by this reference.
5. Microsoft Contact
Customer contact for questions and notices about this Work Order.
I -Microsoft Contact Name
Leslie Foster
Phone Contact E-Mail Address
v-Ifoster@microsoft.com
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 8 of 9
Appendix A
As of the Support Commencement Date, below is a list of your declared licensing enrollments
and agreements for which Microsoft will provide support services as defined within this Work
Order.
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CITY OF FORT WORTH OPEN 03225364ZZS2112
CITY OF FORT WORTH Enterprise 6 75854034
CITY OF FORT WORTH WATER Enterprise 6 48218734
DEPARTMENT
FORT WORTH CHAMBER OPEN 0501878OZZC2310
FOUNDATION
FORT WORTH CHAMBER OPEN 05018294ZZC2310
FOUNDATION
CITY OF FORT WORTH Enterprise 6 90874107
CITY OF FORT WORTH-90874107- Enterprise 6 9006714
COMMERCIAL AZURE
FORT WORTH PUBLIC LIBRARY School 3 5264213
EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 9 of 9
ESWO for City Of Fort Worth 6
Final Audit Report 2022-05-05
Created: 2022-05-05
By: Alejandro Arias Cubero(v-alcube@microsoft.com)
Status: Signed
Transaction ID: CBJCHBCAABAAORGWh770RmUQ4ugyepOgOz4veMslktYO
"ESWO for City Of Fort Worth 6" History
Document created by Alejandro Arias Cubero (v-alcube@microsoft.com)
2022-05-05-3:03:06 PM GMT-IP address:201.199.92.190
Document emailed to Janell Rhee (Janell.Rhee@microsoft.com)for signature
2022-05-05-3:06:06 PM GMT
Email viewed by Janell Rhee (Janell.Rhee@microsoft.com)
2022-05-05-3:06:28 PM GMT-IP address:40.94.20.126
Document e-signed by Janell Rhee (Janell.Rhee@microsoft.com)
Signature Date:2022-05-05-3:12:20 PM GMT-Time Source:server-IP address: 199.168.207.1
Agreement completed.
2022-05-05-3:12:20 PM GMT
Dowered by
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Official site of the City of Fort Worth,Texas
CITY COUNCIL AGENDA Fo�11
Create New From This MSC
DATE: 5/10/2022 REFERENCE**M&C 22- LOG NAME: 13P AMEND MICROSOFT UNIFIED
NO.: 0363 SUPPORT ITS ADK
CODE: P TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT: (ALL) Authorize Execution of Microsoft Enterprises Services Work Order to Provide Unified
Enterprise Support Services Using a Cooperative Agreement in the Amount of
$129,189.50 for the First Year with Four One-Year Renewals in an Amount
of$145,000.00 for the Information Technology Solutions Department
RECOMMENDATION:
It is recommended that City Council authorize execution of Microsoft Enterprises Services Work Order
to provide Unified Enterprise Support Services using cooperative agreement Texas Department of
Information Resources DIR-CPO-4911 in the amount of$129,189.50 for the first year, with four one-
year renewals in an amount of$145,000.00 for the Information Technology Solutions Department.
DISCUSSION:
The Information Technology Solutions Department (ITS) began using Microsoft Technical Account
Manager (TAM) Premier Services April 1, 2018. Microsoft TAM Premier Services included support
account management, support assistance for all Microsoft products, problem resolution support, and
premier online services up to a specific number of support hours. This has been renewed annually
with Microsoft.
Microsoft discontinued TAM services and now offers Unified Enterprise Support Services, which will
include unlimited incident support and problem management, extended remote advisory services, and
proactive services. Proactive services are assessments and surveys, expert-led solution-specific
engagements for well-architected server migration, security, Microsoft Teams, business applications,
and analytics.
With the enhanced services provided by the Unified Enterprise Support Services agreement, ITS will
get dedicated support directly from Microsoft for all Microsoft products, incidents, new rollouts, critical
issues, outages, and security patching.
The cost for the first year of Unified Enterprise Support Services is $166,636.50 less a flex allowance
of$25,000.00 and a software assurance benefits allowance of$12,447.00, for a total cost of
$129,189.50. The 2023 support services renewal will include a flex allowance based on the
percentage of Microsoft licenses purchased by the City of Fort Worth. However, Microsoft is
discontinuing software assurance benefits so that allowance will not be a part of the 2023 renewal. A
budgetary projection for the 2023 renewal is approximately$145,000.00.
Funding is budgeted in the Consultant and Other Professional Services account of the ITS Platform
Technologies General Fund.
AGREEMENT TERM: Upon City Council's approval, the term will become effective and expire
November 15, 2022.
RENEWAL TERMS: Approval of this Mayor& Council Communication includes options to renew
Unified Enterprise Support Services annually at a cost of approximately $145,000.00, for four
additional one-year terms, with a final expiration date of November 15, 2026. The renewals do not
require specific City Council approval as long as sufficient funds have been appropriated.
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and Fort Worth City Code and does not
require specific City Council approval as long as sufficient funds have been appropriated.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds are available in the current operating budget, as previously
appropriated, in the General Fund for IT Solutions Department to support the approval of the above
recommendation. Prior to an expenditure being made, the IT Solutions Department has the
responsibility to validate the availability of funds.
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Submitted for City Manager's Office by_ Reginald Zeno (8517)
Valerie Washington (6192)
Originating Department Head: Anthony Rousseau (8338)
—g g—p Kevin Gunn (2015)
Additional Information Contact: Cynthia Garcia (8525)
Ashley Kadva (2047)
ATTACHMENTS
13P AMEND MICROSOFT UNIFIED SUPPORT ITS ADK.docx (CFW Internal)
FID Table Microsoft Unified Enterprise.xlsx (CFW Internal)
SAMs.PNG (CFW Internal)