Loading...
HomeMy WebLinkAboutContract 44654AFFILIAT,ED D A L L A 5 �v�ny� BUSINE88PARTNER MAINTENANCE AGREEMENT Ct'T1P �ECRET�RIP cotvn�� Noa �-1 �I Ci�� � 1. This Maintenance Agreement, hereinafter, referred to as the "Agreement" between Aff'�liated Telephone, Inc. (hereinafter "ATI") and «Company» ( hereinafter `Buyer" ) is effective as of ,Tulv 6, 2013. City of Ft. Worth 1000 Throckmorton Ft. Worth, TX 76102 Equipment Type: Avaya Voice Network Equipment/Avaya Data Network Equipment/Juniper Data Network Equipment � 3. TERM ATI shall provide service on the equipment identified on page 1 and page 3 of Appendix A for a period of 12 months, commencing Julv 6, 2013 and continuing tluough ,Tulv 5, 2014, and shall be automatically renewed for consecutive terms of one year, unless either party gives written notice, at least thirty (30) days prior to the end of such term to the other of intent to allow the Agreement to expue as of the end of the then curr•ent term. EQUIPMENT AND CONTRACT DESCRIPTION CONTRACT OPTION 7 days/ 24 Hours Emergency Service R� C E I V F L� ,IU� 2� 7,Di3 �FFICIAL RECORD ��Tl( SECRETARY �'T. VIIAFYTH, 'B'X 4. AGREEMENT It is agreed to and understood that this Agreement constitutes the entu�e Agreement between the parties, and supersedes and replaces all other prior understanding or agreements relating to equipment and services covered by this Agreement. This Agreement may not be changed, modified or varied except by the specif'ic written and signed approval by authorized representatives of both parties. It is understood and agreed by and between the parties hereto, that if there is any conflict between this Agreement and client's purchase order, or any other document, this Agreement will govern. 5. SERVICE SCHEDULE — VOICE EQUIPMENT Support for the City of Fort Worth Avaya voice equipment identified on page 1 of Appendix A is pi•ovided by ATI 7 Days X 24 Hours. Requests for support should be made by calling ATI at (972) 852-4013. A. Standard Service - Monday thru Friday, 8:OOA.M. to 5:00 P.M. A ticket will be opened upon report of problem and customer shall be contacted by an ATI Technician within 4 hours of problem report. For problems that can be resolved by ATI, every attempt will be made to resolve these problems within four hours of time that customer was contacted by an ATI. B. Emergenc,y Service is defined at 25% of the "Buyer's" system out-of-service, First trunks of the "Buyer's" main line out-of-service, a console out-of-service, CallPilot out-of-service, Symposium/Contact Center out-of- service, Signaling Server out-of-service, Network Routing Server out-of-service or previously identified pending major service affecting outage and will be dispatched within 2 hours of call-in time, 7 Days X 24 Hours. Dispatch for the purpose of this contract is deimed as a technician is on his way to customer site. 6. SERVICE SCHEDULE — DATA NETWORK EQUIPMENT Support for the City of Fort Worth Avaya & Juniper data network equipment identified on page 3 of Appendix A is provided directly by Avaya and Juniper 7 Days X 24 Hours. Requests for support on Avaya data network equipment should be made by calling Avaya at 800-4AVAYA and reference Site ID: 13255. Requests for support on Juniper data network equipment should be made by calling Juniper at 888-314-JTAC and reference J-Care Contract: C89498. 6. SERVICE SCHEDULE — DATA NETWORK EQUIPMENT (continued) N�RTEL Nortel Networks Support Services Nortel Data Network Equipment Service Terrr►s and Conditions Software Managed On-Site with Spares Services Services Pack City of Fort Worth SoFhvare Release Next I3usiness Same 13usiness 4 Hour (7x2F3) Subscription - Day (Sx12) Plus Day Service Se►vice Se►�vice Service Model Number GU6300000 GJ6300000 GK6300000 GN6300000 Hai�iware & H;udware & Harciwarc & 7x24 Phone Support Yes Operational Operational Operational Software Software Sofhvare Priority Phone Access to TSC (Over Nmi- yes Yes Yes Yes Contract Customc�) Unlimited TSC Callers No Ycs Yes Yes Major & Minor Sofhvare Releascs Applicntions & Operational Only Operationa] Only Operational Only Opera[ional Sofhvare Sofhvare Patches Ycs (dces not include yes Yes Yes billable patches) Glectronic Support Yes Yes Yes Yes Retu��i-To-F'actory Parts Shipment to Customer No No No No Site Advance Parts Shipment to Customer Site No Yes Yes Yes Same Part or Like Part Delivered to Customer No Like Like Like On-site Labor No Yac Yes Yes 4 hour same day Next business day P1�1 & labor (No. `� hour s�une day parts parts & inbor (No. & labor (No. Atner if Amer if site tvi[hin Amer if site within site within 50 tni af 50 mi of parts Response Time No 250 mi. of pads �epot, G hrs 51-100 P�s depot, G hrs 51- depot see 100 mi);see nvtilability matrix mi); see availability avtilability matrix rest of wodd) matrix res[ of res[ of world) wodd) Mon - Fri (excluding holidays) Mon - Fri 7AM - 7PM Norih �excluding holidays) Service Coverage Period No America. See �AM - 7 PM North 7-day-a-week, 24- Service Definition America local [ime hour-a-day Document for rest of �BAM - 8PM rest of wodd. world) �. : 9 EXCLUSIONS This Agreement does not include equipment lost, stolen, or damaged due to negligence, tampering, misuse, accident, or t•esulting ft•om electrical storms, lightning due to violent weather, power outages or failure to maintain proper equipment envuonment nor the labor associated with the repair or replacement of these parts. Exclusions are also covered on page 1 of Appendix A. 7a, A system audit will be performed within 30 days of signed agreement, at which time any equipment or repairs will be noted and it will be the customers responsibility to replace or repau• said item. If customer does not agree to t�eplace or repair said item, this item may be excluded from coverage under the terms of this maintenance agreement. LIMITATIONS OF LIABILITY "ATI" will not be liable for any injury, damage, or claim to persons and propei•ties that may arise through the operation or maintenance of the system or failures thet•eof unless such injuiy or damage is caused by the negligent acts, omissions ot• intentional conduct of ATI, its officers, employees or representatives. In no event will "ATI" be liable for any ind'u•ect, incidental, or consequential damages, including but not limited to loss of business, loss of use, and loss of profits. "ATI" shall not be liable for failure to perform due to strikes, lock-outs, civil disturbances, or Acts of God beyond "ATI's" control. TERMINATION In the event of a breach or failure to perform obligation under the contract, written notice shall be provided and the party responsible for the failure shall be given 30 days to cure the default. Failure to cure would provide the other party the right to terminate. In any case either party has the right to terminate, without cause, upon 60 days advance written notification. 10. AUTHORIZED REPRESENTATIVES ��v �f����z4-� CUSTOMER CONTACT A ��K ���u so� CUSTOMER CONTACT B CUSTOMER CONTACT C A-N�9�L�s i L� �T 7�C1� �u Pi��eT TITLE � • �IYI/Yl �( rt% lC/4-�T10 � ��'�7 TITLE TITLE 4 ATI will receive and dispatch from the Buyer's representatives identified above to verify that ATI has been requested by an acceptable Buyer's contact. 11. CUSTOMER SERVICE REPRESENTATIVE Courtnev Battles Darlene Hamm The "Buyer" contact when calling in service problems can dii�ect calls to any of these customet• service rept•esentatives. Customer Service Renresentative Customer Service Representative 12. Governin�Law This Agi•eement shall be construed in accordance with, and governed by, the laws of the State of Texas, and all obligations of the parties created hereunder are performable in Tat•rant County, Texas. ANNUAL TOTAL — City of Fort Worth Voice & Data Network Equipment Annual Maintenance ,�_�-s-�=r __-.__- _ .. -_--_- _- � $ 240,427.77 Non-appropriation of Funds C�FFICIAL FtECORD c�ITY SECitETAIRV (�'�".'�NAR�'�#, VX In the event no funds or insufficient funds are appropriated by the City in any fiscal period for any payments due hereunder, City will notify Consultant of such occurrence and this Agreement shall terminate on the last day of the fiscal period for which appropr•iations were received without penalty or expense to the City of any kind whatsoever, except as to the portions of the payments het•ein agreed upon for which funds shall have been appropriated. SIGNING SECTION to provide Telecommunication Service to our company. ����, Name (BUYER) On this day, _�l a�f��3 , we The "Buyer" want the Vendor "(ATI)" .�j� Snsan �la�ia� /+, 7�..�J �L� L� Title p F�� � ��� � � � b�+� � , ��� r>>� i; ��.� �; � . � � �� _� APPROVED O I�ND 7,SC�I.LITY : ��r �\ ���aleshia Farmer r4.� ��nior A�saistant Ci�y Attoxsts� o°n"� &C: r o �'��te �ppxovad: l � � .� Q' � Agreed to by "ATI" Representative. G�"/� � Name (ATI) �r ��✓� v T�tle APPENDIX A INITIAL TERM: July 6, 2013 to July 5, 2014 CLIENT NAME: Citv of Ft. Worth ADDRESS: 1000 Throckmorton CITY, STATE, ZIP: Ft. Worth, TX 76102 CUSTOMER CONTACT: PHONE NUMBER: TYPE OF CONTRACT OPTION A SPECIFIC EXCLUSIONS: NONE PREMIUM CONTRACT — SWITCH AND PHONES COVERED — 7X24 COVERAGE APPENDIX A- AVAYA VOICE EQUIPMENT TYPE & SERVICES PRICING AVAYA TEXAS DIR CONTRACT NUMBER: DIR-SDD-1499 JUNIPER TEXAS DIR CONTRACT NUMBER: DIR-SDD-1470 APPENDIX A— VOICE EQUIPMENT SERVICES DESCRIPTION Complete PBX Coverage ■ Covers all systems and components (M1, CS 1000, Signaling Servers, Network Routing Server Symposium Contact Center, Call Pilot, OTM, Avaya Telephone Sets) ■ Covers all service labor ■ Access to Avaya Technical Support on customer behalf ■ No charge installation on requested patching 2. Alarm Monitoring — Sight Event Buffer to monitor alarms for each PBX ■ Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems 3. Guaranteed Response Times ■ 2 Hour Emergency ■ 4 Hour Normal Response 4. Discounted Labor Rates for system adds, moves, and changes 5. Provide engineering for any upgrades/expansions 6. ATI has provided a Avaya crash kit that is restocked and kept in customer inventory — approximate value $50,000.00 7. Free Traffic Studies — upon customer request, ATI will provide a free analysis of customer PBX trunking. 8. Preventive Maintenance Services — Requested or scheduled preventative maintenance program. ■ System Diagnostics ■ System Clean Up Twice Yearly ■ Database Back Up ■ UPS Health Check 9. Additional Provided Services ■ Trouble Ticket Reporting ■ All software patches as identified and recommended by ATI and agreed upon by customer. ■ SEB Alarm Monthly Reporting ■ Monthly / Quarterly Meeting ■ Provide requested System Software Audit Information ■ Requested Avaya Product Bulletins and New Product Introduction Information APPENDIX A- AVAYA & JUNIPER DATA NETWORK EQUIPMENT TYPE & SERVICES PRICING APPENDIX A- AVAYA DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. 7 X 24 Telephone Suppoirt 2. Priority Phone Access to TSC (Over Non-Contract Customeis) 3. Unlimited TSC Callers 4. Major & Minor Software Releases — Operational Only 5. Software Patches 6. Electronic Support 7. Advance Parts Shipment to Customer Site 8. Same Part or Like Part Delivered to Customer 9. On-site Labor 10. Response Time(GK6300000 and GN6300000) - 4 hour same day pai�ts & labor (if site within 50 mi of parts depot, 6 his 51-100 mi) ll. Response Time(GJ6300000) - Next business day parts & labor (if site within 250 mi. of parts depot) 12. Service Coverage Period (GK6300000 and GJ6300000) - Mon - Fri (excluding holidays) 7AM - 7 PM Noi�th America local time (8AM - 8PM rest of world) 13. Service Coverage Period (GN6300000) - 7-day-a-week, 24-hour-a-day 14. Response Time Terms/Conditions (GJ6300000) - If RMA issued by 7PM Nor-th America local time, otherwise 2nd business day 15. Response Time Terms/Conditions (GK6300000) - If RMA issued by 3PM Americas (4PM rest of world) local time, otherwise next business day 16. Response Time Terms/Conditions (GN6300000) - No Prerequisites Apply (begins upon RMA being issued by Avaya) APPENDIX A- JUNIPER DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7x365 2. Software Releases — Juniper networks will provide customer with access to a11 new software releases customer has licensed when they are made available for general public release. 3. Online Tools — Access to the juniper,net Customer Support Center (CSC) at the URL http://www.juniper.net/ support 4. Same Day — Same day delivery of advance hardware replacements 7 days per week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a part failure by Juniper Networks, 5. Onsite — a Juniper Networks trained service technician will arrive onsite upon final diagnosis of a part failure by Juniper Networks. The service technician will ariive with a replacement product, coordinate with JTAC and the customer for final resolution of the problem and return the defective product to Juniper Networks on behalf of the customer. 4 �' M&C Revlew DATE: 8/7I2012 REFERENCE NO.: CODE: C TYPEs **C-25768 LOG NAME: 04ATI VOICE AND DATA MAINTENANCE CONSENTPUB�IC NEARING: NO SUBJECT: Auihorize Execution of a Maintenance Agreement for Voice and Data Preventative Maintenance and Support Services with Affiliated Telephone, Inc., for a Combined Annual Amount of $246,667.54, for the Information Technology Solutions Department Using Department of Information Resources Contract with Avaya Inc., and Juniper Networks, lnc. (ALL COUNCIL DISTRICTS) _ �,< _ RECOMMENDATION: It is recommended that the City Council authorize execution of a maintenance Agreement for voice and data preventative maintenance and support services with Affiliated Telephone, Inc., for a combined annual amount of $246,667.54, for the Information Technology Solutions Department using Department of Information Resources Contract No. DIR-SDD-1499 with Avaya, Inc., and Department of Information Resources Contract No. DIR-SDD-1470 with Juniper Networks, Inc. Affiliated Telephone, Inc., is an authorized reseller of Avaya, Inc., and Juniper Networks, Inc., products and services. DISCUSSION: Affiliated Telephone, Inc. (ATI), will conduct continual monitoring services and provide routine maintenance and emergency seNices on hardware and software applications of the Avaya Private Branch Exchange (PBX) Cammunication System that is current�y in operation at most City facilities. The system supports the City's telephone network and provides public access to our citizens. Failure to maintain the PBX Communication System could have a range of negative impacts, including endangerment to public safety due to disruption in service between the City and the public. ATI will also provide rou6ne maintenance and emergency services on hardware and software for the Avaya and Juniper network equipment. The Department of Informa6on Resources (DIR) is authorized to offer the cooperative purchasing program to state agencies, public institutions of higher leaming, public school disUicts and local govemments. A lacal gov�rnm�nt th�t purchases goods and services under fhe Intarlocal Cooperation Act satisfies otherwise applicable competitive bidding requirQments. M/WBE - A waiver of the go�l for NInNBE subcontracting requirements was requested by IT Solutions D�partment and approved by �A/WBE offica becaus� fhe purch��e of goods or services is from snurces wher� subcontractor or supplier opportunities are negligible. ADMINISI"RATIVE INCREASE - An administrative change order or increase may be made by the Gity �lanager, or his designee, for the amount up to $50,000.00 and does not require specific City Council approval �s long as sufficient funds have been appropriated. AGREEMENT TERMS - Upon City Council's approval, this Agreement will begin on July 06, 2012 and expire on July 05, 2013. RENEWAL OPTIONS - This Agreement may be renewed for up to two additional one year terms in accordance with the terms of fhe DIR contact. This action does not roquire specific Cify Council approval provided that the City has apprapriated sufficient funds to satisfy lhe City's oblig�tian during ihe renewal term. htCp://apps.r.(wnetorg/council_.packet/mt_revlew.asp7iD=17158&councild�te=S/7/7_012 (1 of 2) (8/8J2012 t:33:45 PP1] � � ; ,.�. ��i ' ° �OUNCit; I�i;CT1tiN: �ppraved t�n �17l2Q�2: �; �; MS�C Review FISCAL INFORMATION/CERTIFICATION: ;:� . The Financial Management Services Director certifies that funds are available in the current operating budget, as appropriated, of the Information Systems Fund. TO Fund/AccountlCenters FROM Fund/Account/Centers PI68 539120 0046010 232 300.17 Submitted for Citv Manager's Office b� Oriqinatinq Department Head: �ldditional Information Contact: ATTACHMENTS Susan Alanis (8180) Pete� Anderson (8781) Steve Streiffert (2221) Marilyn Marvin (6689) http://apps.cfwnet.orgJcouncfl_packet/me__revlew.�sp?ID-17158F.councilclate=6/7%2tl12 (2 af 2) (8/fi%J_012 1:33:45 Ph9)