HomeMy WebLinkAboutContract 57430-A2 CSC No. 57430-A2
SECOND AMENDMENT
TO
CITY OF FORT WORTH CONTRACT 57430
This Amendment is entered into by and between the City of Fort Worth (hereafter
'Buyer"), a home rule municipality, with its principal place of business at 200 Texas Street, Fort
Worth, Texas, and MasterWord Services, Inc. ("Vendor"), Buyer and Vendor may be referred
to individually as a Party and collectively as the Parties.
WHEREAS, on April 19, 2022, the Parties entered into City Secretary Contract 57430
to provide interpretation services ("Agreement/Contract");
WHEREAS, on May 7, 2022 the Parties amended Exhibit B of the Agreement;
WHEREAS, the Parties wish to amend the Agreement to add Video Remote
Interpretation;
NOW, THEREFORE, the Parties, acting herein by the through their duly authorized
representatives, enter into the following agreement:
1.
AMENDMENTS
I. Exhibit A of the Agreement is hereby amended by adding the following services:
Video Remote Interpreting (VRI)provides video telecommunication access to spoken
and sign language interpreting services. Services are performed by professional spoken
language interpreters or by ASL interpreters who are nationally certified by the
Registry of Interpreters for the Deaf(RID)/Center for the Assessment of Sign Language
Interpreters (CASLI) or state certified/licensed. Interpreters are located in
MasterWord's contract center or MasterWord approved remote location. VRI services
are delivered through Vispi®, MasterWord's proprietary video remote interpreting
URL-based platform.
2. Exhibit B of the Agreement is hereby amended by adding the following terms and
ricin :
Language UOM Rate
Spanish Minute $1.55
Otherspoken languages Minute $1.71
ASL Minute $2.05
Other Charges
One-time Activation Fee $2 -00-Waived
Monthly Licensing Fee Q-W-Waived
On-Demand Services:
Calls are billed per minute: fractions of a minute will be rounded to the next whole
minute. Billing starts when interpreter answers and ends once inte reter or customer
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
disconnects.
Spanish and ASL VRI calls are available on-demand 24/7/365. On-Demand VRI
services for languages found here https://www.masterword.com/vri-languages/ are
available Monday through Friday between 7:00 am and 7:00 pm CST. Other spoken
languages can be made available on-demand for clients with larger volume
commitment.
Scheduled Services:
Languages not available on-demand may be scheduled in advance to ensure interpreter
availability. These types of requests will be quoted upon request and will typically
require at least twenty-four (24) hours' notice. Language of limited diffusion and/or
hard to find specialties will be quoted upon request and will typically require at least
forty-eight(48) hours' notice.
Calls are billed at a thirty (30) minute minimum; and fractions of a minute will be
rounded to the next whole minute thereafter. Billing starts when interpreter answers
and ends once interpreter or user disconnects.
If the request is cancelled by Client within twenty-four (24) hours of the scheduled
session, a thirty (30) minute cancellation fee will apply. For pre-scheduled calls
where the Client is more than fifteen (15) minutes late without prior notice, the pre-
scheduled duration of the session will be billed.
In a pre-scheduled call, the interpreter will remain available up to fifteen (15) minutes
past the scheduled start time. Should the wait time need to be extended beyond the
initial fifteen (15)minutes, the Client can request additional wait time for an additional
fifteen (15) minutes. Additional wait time extensions can be requested by client, all
wait extensions will be billed on a per minute basis, rounded to the next whole minute
thereafter.
Third-party dialing outside the U.S. is not provided. Long-distance charges will apply
for international calls required by Client.
2.
ALL OTHER TERMS SHALL REMAIN THE SAME
All other provisions of the Agreement which are not expressly amended herein shall
remain in full force and effect.
3.
ELECTRONIC SIGNATURE
This Amendment may be executed in multiple counterparts, each of which shall be
an original and all of which shall constitute one and the same instrument. A facsimile copy
or computer image, such as a PDF or tiff image, or a signature, shall be treated as and shall
have the same effect as an original.
Executed effective as of the date signed by the Assistant City Manager below.
CITY OF FORT WORTH:
CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
By: Valerie,Washington(Sep 16,202210:28 CDT) of this contract,including ensuring all
Name: Valerie R.Washington performance and reporting requirements.
Title: Assistant City Manager
Date: Sep 16, 2022
By: Shelley Hollars(Sep 12,2022 07:32 CDT)
APPROVAL RECOMMENDED: Name: Shelley Hollars
Title: Administrative Services Manager
APPROVED AS TO FORM AND LEGALITY:
By:
Name: William F. Rumuly
Title: Director By: Nico Arias(Sep 14,202213:20 CDT)
Name: Nico Arias
ATTEST: Title: Assistant City Attorney
CONTRACT AUTHORIZATION:
7�y tP S t�OVdACG M&C: 22-0205
By: Jannette S.Goodall(Sep 16,2022 13:10 CDT) 4�n
Name: Jannette Goodall ppF°FORT 4�
Title: City Secretary 0�o° °o°O a�
do01 �j
�vo o=d
°o o o° o° d
0.
°*P,
°° <y
VENDOR: aa44 nEXp5�ad
MasterWord Services, Inc.
By: Ludmila Golovine(Sep 8,202218:06 CDT)
Name: Ludmila Golovine
Title: President&CEO
Date: Sep 8, 2022
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX