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Home My WebLink AboutIR 169 INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 22-169 To the Mayor and Members of the City Council November 15, 2022 Page 1 of 4 xA. SUBJECT: MONTHLY DEVELOPMENT ACTIVITY REPORT 1q irn { 1875 This Informal Report is in response to the City Council's request to receive a monthly update on development activity within the City and the measures staff are using to improve the development process. Staff also generates a monthly report to keep the Council informed of the volume of development activity, process improvements and staff's performance in implementing changes and improving the delivery of plan review and permits. This activity report consists of metrics associated with building permits, infrastructure, stormwater development, and water development plan review. It provides updates on continuous development process improvement efforts. The monthly Development Activity Report is attached for your use and information. The following are highlights for October 2022: October 2022 Highlights Building Permits Permits Oct 2022 Sep 2022 Difference Moe Oct 2021 Difference Total Commercial Valuation $340M $162M 110% (inc. remodels & additions) $259M 31 /o New Commercial Permits 303*** 179 69% 89 240% Issued New Single-Family Permits 405 720 -44% 752 -46% Issued New Commercial & New 708 899 -21% 841 -16% Single-Family Permits Issued New Commercial Permit 31 30 3% 42 -26% Apps Received ** New Single-Family 307 478 -36% 351 -13% Residential Apps Received ** Data as of Novermber 2, 2022 **New Commercial&New Single-Family Residential applications received only includes new building permit applications ***This includes 221 single family for rent permits for the Standard at Chisholm project. Development Support Services • The Overall Customer Service Satisfaction was 80% for either Very Positive or Somewhat Positive for October 2022, based on 43 out of 54 responses. This is up from 68% for either Very Positive or Somewhat Positive for September 2022, based on 39 out of 57 responses. The general theme of the negative comments were primarily about poor communication a lack of consistant information being provided to customers. Only one negative respondent provided contact information and was not available for further comment after attempts were made to make contact. ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 22-169 To the Mayor and Members of the City Council November 15, 2022 �aT� • Page 2 of 4 xA. SUBJECT: MONTHLY DEVELOPMENT ACTIVITY REPORT 1875 • In October 2022, 1 out of 1 customers surveyed thought that our Inspections team was Extremely Helpful or Very Helpful. In September 2022, 6 out of 7 customers surveyed thought that our Inspections team was Extremely Helpful or Very Helpful. • Chart A shows survey responses for October 2022. Chart A How would you rate the quality of your customer service experience? 100.00% 90.00 90.00% 79.63% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 12.96% 10.00% ° 3.70% ° 3.70% 0.00/0 0.00/0 0.00% 0.00% Very Positive+Somewhat Neutral Somewhat Negative Very Negative Positive *October 2022 survey results ■City of Fort Worth Customers ■CFW Goal • Chart B shows commercial vs residential survey responses for October 2022. Chart B Overall, how would you rate the quality of your customer service experience? 100.00% 90.00% 90.00% 81.82% 80.00% 70.00% - 60.00% - 50.00% - 40.00% - 30.00% - 20.00% 12.1206.29% o 6.06% 9.52/o 10.00% ■ .0.00% _0.00M.00% 0.00%.0.00% 0.00% Very Positive Neutral Somewhat Negtive Very Negative +Somewhat Positive ■City of Fort Worth Customers(Commercial) City of Fort Worth Customers(Residential) October 2022 survey results ■City of Fort Worth Goal X-Team Building Plan Review ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 22-169 To the Mayor and Members of the City Council November 15, 2022 �aT� • Page 3 of 4 xA. SUBJECT: MONTHLY DEVELOPMENT ACTIVITY REPORT WA Y673 X-Team Activity Oct 2022** Sep 2022 Dlifference Oct 2021 Difference X-Team Applications 13 24 -46% 13 0% Conferences Held 12 12 0% 7 71% Building Permits Issued 242* 22 1000% 8 2925%* **Data as of November 1, 2022 *This data was largely impacted by a single family for rent project that was issued 221 permits for each house for the Standard at Chisholm. This is an Ojala Partners, LP project. The project has a PD, PD1305, and it is in Council District 6. The property is south of McPherson Blvd and east of Brewer Blvd. The associated plat is FP-22-016. X-Team Activity Totals YTD 2022 CY 2021 CY 2020 Total X-Team Applications 159 139 106 404 Conferences Held 116 68 32 216 Building Permits Issued 441 228 182 851 • As of Nov 1 , 2022, there were 212 pending X-Team building permits. Building Plan Review • On November 1 , 2022, the review times to first comment were as follows: Days to first review Commercial Plans Actual 9 Days Goal 7 Days Days to first review Residential Plans Actual 4 Days Goal 7 Days • For October 2022, the average departmental review times to first comment were as follows: Days to first review Commercial Plans Average 7 Days Goal 7 Days Days to first review Residential Plans Average 3 Days Goal 7 Days ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 22-169 To the Mayor and Members of the City Council November 15, 2022 Page 4 of 4 xA. SUBJECT: MONTHLY DEVELOPMENT ACTIVITY REPORT 1875 Development Activity Applications Type Oct 2022** Sep 2022 Mo - Mo Difference Building Permits* 1425 1784 -20% Infrastructure Plans 63 68 -7% Community Facility Agreement 21 11 91% Platted Lots (Residential & Non-Residential) 876 1541 -43% Plats 48 47 2% Zoning /Site Plans 17 23 -26% Incl:New Commercial&Residential, Comm/Res Remodel, Comm/Res Accessory, Comm/Res Addition, Occupancy Change of Use, etc. **Data as of November 1, 2022 Business Process Improvement — Certificate of Occupancy Process To date DSD has completed 12 of the 17 CO BPI recommendations due by September 30th. The remaining 5 recommendations are at least 15% complete and are on target for completion by Dec 31 , 2022. Also, there are 13 recommendations due by April 30, 2023. One is complete and the other 12 recommendations are at least 10% complete. Business Process Improvement — Pre-Platting/Platting Process The Pre-Plat/ Platting BPI report was completed in September 2022. The BPI yielded 13 recommendations over 6 improvement areas. DSD has completed 4 and has started 3 of the 11 recommendations due by March 31 , 2023. There are 2 recommendations due by September 30, 2023. One is 80% complete and the other recommendation has not been started. Please contact D.J. Harrell, Development Services Director, at 817-392-8032 or Dalton.Harrel l(o)fortworthtexas.gov if you have any questions, concerns or comments. David Cooke City Manager ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS