HomeMy WebLinkAboutContract 49231-A1 CSC No. 49231-A1
relia nt.
an NRG company
May 12, 2022
Sonia Singleton
Asst. Director
Neighborhood Services Dept.
City of Fort Worth
200 Texas Street
Ft Worth,TX 76102
Re: 2022 Letter Agreement for Reliant Energy Retail Services, LLC CARE Program ("CARE").
Dear Ms. Singleton,
Reliant Energy Retail Services, LLC(Reliant) is a certified Retail Electric Provider serving residential customers in the
Texas ERCOT Market and is required to establish and maintain an energy assistance program in accordance with the
rules and regulations of the Public Utility Commission of Texas. Neighborhood Services Dept,City of Fort Worth
(Agency) has a proven record of managing energy assistance and relief programs and is capable of processing Reliant's
customer payment assistance in an efficient, effective manner.
Each year Reliant allocates funding to support its CARE program. Reliant has invited Agency to participate in the annual
Reliant CARE program subject to the terms outlined in this letter agreement. Within 60 days of receipt of this signed
agreement, a completed IRS W-9 Form (required prior to first payment each year) and EFT form (for new agencies),
Reliant will contribute$10,000.00 to the Agency in support of the 2022 CARE Program.
The purpose of these contributions is to provide funding for energy assistance payments to Reliant customers under the
CARE program. The funds contributed for energy assistance payments must be deposited in a depository bank account
held in trust for Reliant and may only be used for payment of Reliant customer account balances. The Agency will not
discriminate during the distribution of CARE funds because of race, creed, color, national origin, ancestry,sex, marital
status, lawful source of income, level of income, disability,financial status, and location of customer in an economically
distressed geographic area.
Agency will accept program applications from potential clients and qualify Reliant customers as eligible recipients in
accordance with the following CARE program requirements:
• Each client recipient of CARE contributions must be a Reliant customer with an active account.
• The client recipient name must match the Reliant customer account name.
• Each client recipient should be notified that the contributions are from the Reliant CARE program.
• A client recipient on a Reliant prepaid service plan is eligible for CARE assistance payments.
• The maximum annual client assistance payment limit is$500.00.
• Client recipients of CARE contributions are eligible to receive multiple assistance payments on their account if
the cumulative amount does not exceed the maximum annual payment limit of$500.00 in accordance with the
Agency hardship criteria.
OFFICIAL RECORD
CITY SECRETARY
FT.WORTH,TX
reliant®
an NRG company
Agency Program Guidelines:
• Agency will distribute and discuss program guidelines in a training session with all volunteers and staff.
• Agency qualifies active Reliant customer.
• Agency contacts Reliant Agency Desk via phone to make an inquiry or pledge on behalf of the customer
(888)363-3574
• Agency remits payment within 30-45 days from the pledge date to Reliant and includes documentation with
Customer Name, Customer Account#and Pledge Payment Amount that denotes CARE payment. Payment can
be sent by check or ACH:
o If paying by check, mail check and documentation to the Standard Payment Remittance Address:
Reliant Energy Retail Services, LLC
P. 0. Box 1046
Houston,Texas 77251-1046
Attn: Credit Operations—Agency Assistance
Gay[ Morris (Credit Operations—Agency Assistance Manager)713-537-2864
o If paying by ACH, documentation should be emailed or faxed to Credit Operations—Agency Assistance:
Email: CreditOpsAgencv@nrg.com
fax: 1-866-367-0343 or 713-488-5469
• Agency must submit a monthly report form by the 101h of each month to Reliant via email recording activity and
balance of funds regardless if funds were distributed or not. Agency must submit the monthly report form in
order to be eligible to receive additional funding contributions under Reliant's annual CARE program.
o Email monthly report to: Sandee Treptow, STreptow@reliant.com direct phone 469-277-4083
• Additional Agency funding opportunity under Reliant's annual CARE program is determined solely by Reliant and
is based on the need of customers served by the Agency,Agency's utilization of current and previous funds and
accurate timely reporting as well as the availability of CARE funds. Agency may request additional 2022 CARE
Program funds when Agency has pledged or utilized 75%of the 2022 contribution funds. Additional
contributions are subject to available 2022 CARE Program funds at time of request.
• Agency must also keep records of all transactions relating to the distribution of Reliant CARE contributions for a
period of 2 year(s) and will allow Reliant full access during normal business hours to inspect,audit or reproduce
all such records and books of related to this agreement. Reliant CARE contribution funds may not be allocated
or applied to operational or administrative expenses incurred by Agency.
.I
reliant.
an NRG company
• Reliant can terminate this agreement at any time during the year by providing 30 days advance written notice to
Agency. Agency must take all necessary action outlined in the termination notice to conclude the program
work.
• All 2022 Care Program funds that are not utilized or pledged to aid qualifying Reliant customers by December
31, 2022,will be eligible to rollover to the next CARE program year,subject to approval by Reliant. In the event
Agency's participation in the CARE Program is terminated for any reason, all remaining funds that are not
utilized or pledged for qualifying Reliant customers must be returned to Reliant via check or ACH transaction
within 45 days of the date of termination.
To acknowledge your agreement to and acceptance of the terms and conditions outlined in this letter please sign below.
Keep a copy for your records and return a copy to Reliant attention Sandee Treptow at STreptow@reliant.com
Sincerely,
Leanne Schneider
Director, Reliant Community Relations
AGREED AND ACCEPTED
By:� t Date: Oct 11, 2022
Name : Victor Turner
Title Director
Agency Name: Neighborhood Services Dept. —City of Fort Worth
OFFICIAL RECORD
CITY SECRETARY
FT.WORTH,TX
CITY SECRETARY/
CONTRACT NO. l
IN
UWolin 0
an FIRG company
March 9,2017
Fernando Costa
Assistant City Manager A91r
City of Fort Worth/Ncighborhood Services Depart
4200 S. Freeway, Suite 2200 t %6 L
Ft.Worth,TX 76115
Re:Letter Agreement for Reliant Energy Retail Services, LLC CARE Program ("CARE").
Dear Fernando Costa:
Reliant Energy Retail Services,LLC(Reliant Energy) is a certified Retail Electric Provider
serving residential customers in The 71 ,rt►s ERCOT Market and is required to establish and maintain an
energy assistance program in accordance with the rules and regulation of the Public Utility Commission of
Texas.The Citv of I oah 1Vorth/Neighboi-hood Services Department is a Texas municipal corporation and
the City of Fort Worth has a proven record of managing energy assistance and heat relief programs and is
capable of processing Reliant Energy's customer payment assistance in an efficient,effective manner. On
or before May 1,2017, Reliant Energy will contribute$10,000.00 to City of Forth lVorthlNeighborhood
Services Depen-ime►►t in support of the 2017 Reliant Energy CARE Program. An additional contribution
payment in the amount of$10,000.00 will be made to City of Forth 111orth/Neighborhood Services
Department on or before July 31,2017. The purpose of these contributions is to provide funding for
energy assistance payments to Reliant Energy customers under the CARE program.
The funds contributed to City q/�Forth 1VorthlNeighborhood Services Departr►►ew for
energy assistance payments must be maintained and accounted for separately and held in trust for Reliant
Energy. City of Forth MorthrNeighborhood Services Department will not discriminate during the
distribution ofCARE funds because of race,creed,color,national origin,ancestry,sex,marital status,
lawful source of income, level of income,disability, financial status,and location of customer in an
economically distressed geographic area. City of Eorlh 1Vorth/Neighborhood Services Department will
accept enrollment applications from potential clients and qualify Reliant Energy customers as eligible
recipients in accordance with the following Reliant Energy CARE Program qualifications:
1. Each City of Forth Worthr'Neighborhood Services Depart»►cat client recipient of CARE
contributions must be a Reliant Energy customer with an active accomy.
2. The 01),of north Oclab/Neighboi-hood Services Department client recipient name must
match the Reliant Energy customer account name.
3. All City of Forth 1Var•thlNeighbor/rood Services Depa►7ment client recipients of CARE
eont0butions are eligible for a one time annual payment in an amount not to exceed $300.00
in accordance with the City of Forth 1VorthjNeighborhood Services Depurt►r ent's hardship
criteria or the recipient may receive multiple assistance payments on their account as long as
the cumulative amount does not exceed the maximum annual payment limit of$300.00.
(00142010.1 /}
P-ageor of Ayra went for Reliant Energy Retail Servicaa,LW CAPE Progitaw
City of Forth lVorthlNeighborhood Services Department will submit a monthly report to
Reliant Energy at the end of each month or no later than the 10°i day of the following month until the
entire contribution hind balances is depleted. Reports should be submitted for all months even if the
balance is zero. The monthly reports should be submitted to the Reliant Energy Agency Assistance Team
before the 106i of each month. All funds that are not utilized or pledged to provide assistance to qualifying
Reliant customers by December 31,2017,can rollover to the next year.City of Forth
gg%rth/Neighborhood Services Department must also comply with the CARE Program Guidelines outlined
in Attachment A. City of Forth Wor fhrNeighborlrood Se) ces Depa►invent will peep records of all
transactions relating to the distribution of Reliant Energy CARE contributions for a period of 2 year(s)and
will allow Reliant Energy full access during;normal business hours to inspect,audit or reproduce any and
all such records and books of City of Forth Worth/Neig;liborhood Services Depart►ncnt related to this
agreement.
Form 11295_Com[liance. Reliant acknowledrYes and agrees that it ha.}J:Lllv, accuralel_v_,
and comp)aely disclosed all interested parties in the attached Form 1295, and has
acknowledeed the completeness of this disclosure bi, filing the Form 1295,attached as
Exhibit A with the Texas/,/hies Conrnrisgion as reetrir•ed by rnr.
Reliant Energy can terminate this agreement at any time during the year by providing 30
clays advance written notice to City of Forth Wor•lhfNeighborhood Services Depa►•lnrent In the event this
agreement is terminated, Citv of Furth fforth/Neighborhood Services Deportment must comply with the
directions contained in the notice and take any necessary action to terminate the work under this
agreement. To acknowledge your agreement to and acceptance of the terms and conditions outlined in
this letter and Attachment A,please sign below on both letters. Keep one copy for your records and return
one letter back to Reliant Energy attention Yolanda Guillory. If.you have any questions,you may
contact Gayl Mori-is at 713-537-2864 or Yolanda Guillory at 713-537-2671.
Sincerely,
Leanne Schneider
Executive Director—NRG Retail Charitable Foundation
SIGNED AMID E,XECt TED this -- day of _ 2017.
City of Forth Worth/Neighiaot•hood Services Department
STATE OF TEXAS
Fernando Costa
Assistant City Manager
(00142010.1 1}
IMP OVED AS TO FORM AND LEGALITY:
Pa e M4ba
Assistant City Attorney
ATT,S
a J.Kayser
City Secretary `: '`,"
s�
By signing below,I aetmowledge that I and the peis or the monitoring and
admi�Sti'at' of this contract,including erisuring all per oemance and reporting requirements.
Sonia Singleton
Assistant Director
Neighborhood Services
(00142010.1 r}
All ll TAC KIMENT A
CARE ftograha cGuidlelliaes abed hafi'ofi-matiaha
In an effort to implement the CARE Program efficiently,Reliant 13nergy provides important guidelines
and information that will assist you in administering the Program. Please distribute and discuss these
guidelines in a training session with all volunteers and staffs.
Reli►aoat 1C.nerp ®�atmcts Ilnt'®r drreatiobt
Gayl Morris(Credit Operations. Agency Assistance Manager)713-537-2864
Yolanda Guillo►y(Care Coordinator)713-537-2671
HOW the Program WOWEES
o Agency qualifies active Reliant Energy customer
o Agency contacts Reliant Energy Agency Desk via phone or fax to make an inquiry or pledge on behalf of
the customer
o Agency remits payment to Reliant Energy (address provided below) and include documentation that
denotes CARE payment—see attached example
u Payment should be remitted within 30-45 days from the pledge date
u Agency sends Reliant a monthly report via fax or email recording activity and balance of fl►nds at the end
of each month or no later than the 10"'day of the following month(report form will be emailed to you)
Standard Payment)Remittmice Address
Reliant Energy Retail Services, LLC
P.0. Box 1046
Houston,Texas 77251 e 1046
Attn: Credit Operations—Agency Assistance
Electronic lay►rae►flt Information
If your agency is interested in setting up an electronic payment process via EFT(Electronic Funds
Transfer),contact LeVas Johnson at lajohnsontrc-reliant.comor call 713-537-2774.
lt/�ontiLRy)(deporting 1Rea!airgm nts
Prepare attached monthly report form and fax or email to:
Credit Operations—Agency Assistance
CredltOnsAQcncy(a),nrg.com
fax: 713-488-5469
1-866-367-0343
(00142010.1 /}
1Gf1
Complete Nos.1-4 and 6 if there are interested parties. OFFICE USE ONLY
Complete Nos,1,2,3,5,and 61f there are no Interested parties. CERTIFICRTOOM UP F LJNG
9 Name of business entity filing fovm,and the efty,state and country of Me Business entity's place Cortificate Numbee:
of business. 2017-193560
Reliant Energy Retail Services,LLC
Houston,TX United States I[late Filed;
2 Name oP{g6Nerni7lental entity ar 5tatt3 a�E1PCy tlPat I� party ttl the Gtln4raGe itlr wlilCil to town is - 04117/2017
being filed.
City of ron Worth ®ate Acknowledged:
3 Provide the iduntification number used by the governmental entity or state agency to track or identify tine contract,and provide a
description of the services,goods,or other property to be provided under the 00119MOL
17-RELENGY
CARE Program,Donations for Electricity Assistance
Nature of Interest
Narne of interested ya� city,State,Countr
y(place of husiness) (check applicable)
Controlling Intermediary
Reliant Energy Detail Holdings,LLC Houston,TX United States X
9-Cheek only If there.-,NO Interested Party.
6 At°€It7AV4� I swear,or Ir rm,under penalty of erjury,that tite aiaeva Insure is true and correct.
�W „auuny� i.U1S e.LAif IZABAL
i4,�Y due,y Public Wile fazes
Noialy r
w:,Ysl,1s> �omrn.Erpftas 07-10.2019
�'—
%rn�i Wolrary ID 13029069 2 _�
Signal of authorized agent of coal ctino business entity
AVRX NOTARY STAMP!5GAL ABOVE
sworn(to d suhscrihvd before me,by the said e n �CV,A"A"e��r P 9,this the �r � day o4 c
20 ,to certify which,wimosu my hand and seal of office,
u P officer administerfng oath Printed naane of officer administering oadi Title of officer admfniste m;oath
i
Forms provided by Texas Ethics Commission version V1.Q.883
M&C Review Page 1 of 2
Official site of the City of Fort Worth,Texas
CITY COUNCIL AGENDA FORT 1l
COUNCIL ACTION: Approved on 6/13/2017 - Ordinance No. 22759-06-2017
Create New From This M&C
DATE: 6/13/2017 REFERENCE NO.: **C-28269 LOG NAME: 19RELIANT
ENERGY2017
CODE: C TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT: Authorize Acceptance of a Grant from Reliant Energy Retail Services, LLC, in an Amount
Up to $100,000.00 to Provide Assistance to Eligible Reliant Energy Customers, Authorize
Execution of Agreement with Reliant Energy Retail Services, LLC, for the CARE Program
and Adopt Appropriation Ordinance (ALL COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the City Council:
1. Authorize the acceptance of a grant from Reliant Energy Retail Services, LLC, in the amount up to
$100,000.00;
2. Authorize the execution of related contract, including any amendments, renewals and extension in
accordance with City and Reliant Energy Retail Services, LLC, policies and regulations for the CARE
Program; and
3. Adopt the attached appropriation ordinance increasing estimated receipts and appropriations in
the Grants Fund in the amount up to $100,000.00, subject to receipt of the grant.
DISCUSSION:
Reliant Energy Retail Services, LLC, (Reliant Energy) developed the CARE Program (Program) as a
supplement to government and community aid programs designed to assist Reliant Energy
customers in financial distress to meet their electric utility related costs. The Program is funded by
voluntary contributions from Reliant Energy, its customers, its employees and third parties.
The Neighborhood Services Department's Community Action Partners will administer the Program.
Eligible recipients of the Program must be a Reliant Energy customer with an active account; the
name must match the Reliant Energy customer account name; and recipients may receive payments
not to exceed $300.00 annually.
The term of the Agreement will begin on the date of execution of the Agreement. The Agreement will
automatically renew on a year-to-year basis until terminated. No indirect costs are allowed by Reliant
Energy and no matching funds are required.
This program serves ALL COUNCIL DISTRICTS.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that upon approval of the above recommendations and adoption of
the attached appropriation ordinance, funds will be available in the current operating budget, as
appropriated, of the Grants Fund. This is an advance grant.
http://apps.cfwnet.org/council_packet/me_review.asp?ID=24591&councildate=6/13/2017 6/23/2022
M&C Review Page 2 of 2
TO
Fund Department Account Project Program Activity Budget Reference# Amount
ID ID Year (Chartfield 2
FROM
Fund Department Account Project Program Activity Budget Reference# Amount
ID ID Year (Chartfield 2)
Submitted for City Manager's Office bv: Fernando Costa (6122)
Originating Department Head: Aubrey Thagard (8187)
Additional Information Contact: Sonia Singleton (5774)
ATTACHMENTS
19RELIANT ENERGY2017 GRANTS A017.docx (Public)
Form 1295-Reliant Energy.pdf (Public)
SAM Search-Reliant Energy.pdf (CFW Internal)
http://apps.cfwnet.org/council_packet/mc_review.asp?ID=24591&councildate=6/13/2017 6/23/2022
RELIANT CARE PROGRAM
CSC 9
APPROVED AS TO FORM AND LEGALITY:
Jessika Williams
,dp44UA�
Assistant City Attorney d'§�FORtAS;
0
a
ATTEST: Ito �0
(� °o o° d
000000 J-annofto S. Goodall
Jannette S.Goodall(Nov 15,2022 14:40 CST)
Jannette Goodall
City Secretary
M&C: C 28269
Dated: June 13,2017
Contract Compliance Manager:
By signing below, I acknowledge that I am the person responsible for the monitoring and
administration of this contract, including ensuring all performance and reporting requirements.
h
Sonia Singleton,Assistant Director
Neighborhood Services
OFFICIAL RECORD
CITY SECRETARY
FT.WORTH,TX