HomeMy WebLinkAboutContract 44646 (2)CITY QF FORT WORTH 10 APRIL 2013
cr�r s�ca�rnr� � y �
COId'�RACT N0.
QMOTOROLA
OFFICIAL RECORD
C�t'Y SECRlTARY
�% Y��1�� ix
The design, technical, and cost information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such
information is submitted with the restriction that it is to be used only for the evaluation of ihe proposal, and is not to be disclosed publicly or in any
manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,
LLC and are used under license. SYMBOL is a trademark owned by Symbol Technologies, Inc., which is a wholly owned subsidiary of Motorola
Solutions, Inc. All other trademarks are the property of their respective owners. OO 2012 Motorola Solutions, Inc. All rights reserved.
TABLE OF CONTENTS
Section 1
SystemDecription ..............................................................................................................................1-1
1.1 Scope of Design .................................................................................................................1-1
1.2 Design Requirements .........................................................................................................1-3
1.2.1 City of Fort Worth and its Customers .............................................................................1-3
1.2.2 Motorola Solutions Requirements ..................................................................................1-5
1.2.3 Power Requirements ......................................................................................................1-6
1.2.4 T1 Specifications and Requirements ..............................................................................1-7
1.3 Summary ............................................................................................................................1-9
Section 2
SystemDrawings ...............................................................................................................................2-1
Section 3
EquipmentList ...................................................................................................................................3-1
Section 4
AcceptanceTest Plan ........................................................................................................................4-1
Section 5
StatementOf Work ............................................................................................................................5-1
5.1 Overview ............................................................................................................................5-1
5.2 Assumptions .......................................................................................................................5-1
5.3 Contract ..............................................................................................................................5-2
5.3.1 Contract Award (Milestone) ............................................................................................5-2
5.3.2 Contract Administration ..................................................................................................5-2
5.3.3 Project Kickoff ................................................................................................................5-3
5.4 Contract Design Review .....................................................................................................5-3
5.4.1 Review Contract Design .................................................................................................5-4
5.4.2 Design Approval (Milestone) ..........................................................................................5-5
5.5 Order Processing ...............................................................................................................5-5
5.5.1 Process Equipment List ..................................................................................................5-5
5.6 Manufacturing and Staging ................................................................................................5-6
5.6.1 Manufacture Motorola Fixed Network Equipment ..........................................................5-6
5.6.2 Manufacture Non-Motorola Equipment ..........................................................................5-6
5.6.3 Ship to Staging (Milestone) ............................................................................................5-6
5.6.4 Stage System .................................................................................................................5-6
5.6.5 Ship Equipment to Field .................................................................................................5-7
5.6.6 CCSi Ship Acceptance (Milestone) ................................................................................5-7
5.7 Civil Work for the City of Fort Worth/IRVING Provided Facilities .......................................5-7
5.8 System Installation .............................................................................................................5-9
5.8.1 Install Fixed Network Equipment ....................................................................................5-9
5.8.2 Fixed Network Equipment Installation Complete ..........................................................5-10
5.8.3 System Installation Acceptance (Milestone) .................................................................5-10
City of Fort Worth
Dynamic System Resiliency (DSR)
� Motorola Solutions Confidential Restricted
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Table of Conients i
5.9 �ystem Optimization ........................................................................................................5-10
. 5.9.1 Optimize System FNE ..................................................................................................5-10
5.9.2 Link Verification ............................................................................................................5-10
5.9.3 Completion Criteria :......................................................................................................5-10
5.9.4 Optimization Complete .................................................................................................5-10
5.10 Training ............................................................................................................................5-10
5.11 Acceptance Testing ..........................................................................................................5-11
5.11.1 Perform Equipment Testing ......................................................................................5-11
5.11.2 Perform Functional Testing ......................................................................................5-11
5.11.3 System Acceptance Test Procedures (Milestone) ...................................................5-11
5.12 Finalize .............................................................................................................................5-11
5.12.1 Cutover .....................................................................................................................5-12
5.12.2 Resoive Punchlist .....................................................................................................5-12
5.12.3 Transition to Service/Project Transition Certificate ...................................................5-12
5.12.4 Finalize Documentation ............................................................................................5-13
5.12.5 Final Acceptance (Milestone) ...................................................................................5-13
5.13 Project Administration ......................................................................................................5-13
5.13.1 Project Status Meetings ...........................................................................................5-13
5.13.2 Progress Milestone Submittal ...................................................................................5-14
5.13.3 Change Order Process .............................................................................................5-14
Section 6
ProjectSchedule ................................................................................................................................6-1
Section 7
Warranty and Post-Warranty Services ...............................................................................................7-1
7.1 Warranty Services ..............................................................................................................7-2
7.1.1 Dispatch Service ............................................................................................................7-2
7.1.2 On-Site Infrastructure Response ....................................................................................7-2
7.1.3 Network Preventative Maintenance ................................................................................7-3
7.1.4 Infrastructure Repair .......................................................................................................7-3
7.1.5 Infrastructure Repair with Advanced Replacement ........................................................7-3
7.1.6 Technical Support Service .............................................................................................7-3
7.1.7 Network Monitoring Service ...........................................................................................7-4
7.1.8 Security Monitoring Service ............................................................................................7-4
7.1.9 Security Update Service (SUS) ......................................................................................7-4
7.2 Post-Warranty Services ......................................................................................................7-5
7.3 Summary ............................................................................................................................7-6
Secfiion 8
PricingSummary ................................................................................................................................8-1
Section 9
Termsand Conditions ........................................................................................................................9-1
City of Fort Worth
Dynamic System Resiliency (DSR)
Motorola Solutions Confidential Restricted
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Table of Contents ii
SECTION 1
Y TEM DECRIPTION
SS
1.1 SCOPE OF DESIGN
The purpose of this design is to Add Dynamic System Resiliency to the City of Fort Worth System,
for City of Fort Worth useis.
The Dynamic System Resilience (DSR) feature will automatically maintain critical radio system
communications in the event of a catastropl�ic failure of a master site. Using DSR asstu�es that the
City of Forth Worth system will remain active, with no loss of features at yom� most critical time of
need, thus maintaining strategic communications throughout your orgauization and preserving the
safety of the members of your organization. During such a failure, DSR maintains full system
functionality including network management features aud core component redundancy. The switch
between master sites is automatic with only momentary interruption to radio system users as the DSR
master site is activated.
The City of Fort Worth system with this DSR offering would consist of two geographically separated
master control sites. These two sites would be: 1) The existing City of Fort Worth Master Site located
at Eagle Mountain; and 2) A City of Fort Worth DSR Master Site located at the City of Irving Master
Site at the Irving Criminal Justice Center (CJC) buildiilg. This would allow all City of Fort Worth
Radio Frequency (RF) and remote dispatch sites to have communications capability to both master
sites. The two inaster sites communicate with each other, exchanging voice and control traffic, and
healfli and management information. Each site contains a redundant pair of zone controllers, their
associated manageinent servers, and redundant pairs of networking equipment.
In order for an RF site, simulcast prime site or dispatch site to take advantage of DSR operation, the
site must be equipped with dual (redundant) site links. One site link would connect to the main Fort
Worth master site and the second site luilc would connect to the DSR master site.
Note that the City of Fort Worth's Inter-Subsystem Interface (ISSI) gateway will not be functional
when operating on the DSR tnaster site. This is because the City of Fort Worth's ISSI.1 gateway does
not support DSR operation. The City's curreirt ISSI.1 gateway will contiuue to operate normally as
long as the City is ou the inain master site at Eagle Mountain and operating off of either Zone
Controller (ZC1 or ZC2). In the unlikely event the City would need to switch to the DSR master site,
using Zone Controllers at the Irving site (ZC3 or ZC4); the ISSI.1 gateway will not be functional
while operating on the DSR master site.
Should the City determine ISSI functionality is required when operating on flie DSR master site, the
ISSI.1 gateway can be upgraded to the ISSI 8000 gateway? The ISSI 8000 gateway suppoi�ts DSR
operation for system releases 7.13 or higher. Additionally, an ISSI 8000 gateway would also be
required at the DSR master site location. This proposal does not include an upgcade to the City's
current ISSI.1 gateway.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted System Decription 1-1
•� Otlier Fort Wortll System users will require dl�al linlc equipment to share in the benefit of DSR. It
� is not a requirement to implement dual links on all sites to use DSR on a system. However sites
not using dual links will be in site trunking should the main Master Site fail.
� • Sites witli single linlcs will be activated as DSR capable but not equipped sites. This will allow for
rolling system controllers to the DSR Master Site during system upgrades aud updates. These
sites will continlie to operate normally under these conditions.
Sites with slllgle links will not have access to DSR Master Site therefore:
— RF Sites will go into Site Trunking under conditions of a catastropl�ic failure of the main
Master Site.
— MCC 7500 Sites with Single Site links would be required to dispatch on the P25 system via a
seconda�y means such as control stations during conditions witli a catastrophic failure of the
main Master Site.
— The P25 system in use today has some users with single site linlcs, and MCC 7500 sites with
siugle links, au example of this would be Johnson Couuty. These users need to upgrade to
dlial site linlcs to gaui benefit fi�om DSR.
• All non-Fort Worth users having dual links for their sites and dispatch locatioils will require that
one of the two linlcs be routed to the DSR Master Site to gain benefit of DSR operation.
• Sorne City of Fort Worth features on the main Master Site would not function during the tiine the
system is switched to the DSR Master site.
• The City of Fort Worth has a Network Management site and a MCC 7500 site at the Radio Shop.
Tliese will function normally as loiig as the system is using the Eagle Mountain Master Site. Ii1
the case of a catastrophic failure of the Eagle Mountain Master the MCC 7500 Console and NM
terminal at this site will cease to operate at this location.
a The Network Management terminals located at Eagle Mountain will cease to function in the case
of a catastrophic failure of the Eagle Mountaiu Master.
� Atly Network Management termlllal co-located with a dispatch center will operate normally.
— The Network Management terminal located at the Data Center is technically connected to the
dispatch routers at the Alternate PSAP location aud therefore will operate normally, once the
Network Management Seivices however would not operate until these services are activated
through manual entiy to activate on the DSR Master.
— The Networlc Management terminals at all other locations in the City would cease to operate.
CEN operation
Since all CEN connectivity is through the Master Site—all CEN activity such as KMF—OTAP—
Inform etc. would not be available through the system during times of catastrophic failure of
Eagle Mountain.
The CEN OTAP terminal could be used at the Data Center
— This would require that the peison using that terminal laiew the radio IP to reprogram the
radio in the field—this is because the PN server is located at Eagle Mountain.
— OTAP at Data Center both client and server would continue to operate—may require some
manual keyboard intervention to do this.
This would require a router for this fiuictionality be placed at both Irving DSR site and at Data
Center aud interconnected via either Tl or LAN connectivity. The ilew router would be plugged
into the CEN switch at the daYacenter so that site would have connectivity to both Master sites.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposai is subject
to the restrictions on the cover page.
Motorola Solutions Confidential Restricted System Decription 1-2
Design Assumptions
The following design ass�nnptions were cousidei•ed when determining the ec�uipment for this project:
1.2
1.2.1
• Tl�e City of Irviilg will establish their Master Site, in Irving and their DSR Master Site at the Fort
Worth Eagle Mountain location before this equipment is installed.
• Tlie City of Fort Worth and Irving systems will be at the same system release and connected with
an inter-zone link when DSR for the City of Fort Worth is purchased and implemented.
• Complete DSR functionality depends on Dual liilk sites.
• The City of Fort Worth 6-site two layer system, the two MCC 7500 dispatcli locations and the
ASR site in Roanoke have dual links.
e The City of Fort Worth will be responsible for providing a single T1 connectivity to the City of
Irving master site location fi�om each prime site, each ASR site and fi•om each MCC 7500
dispatch location.
o One of the two dual linlcs will fi�om each priine site, MCC 7500 dispatcli site, and the ASR site
will be discoiuiected fi•om the current master site and rerouted tlu•ough T1 connectivity to the Fort
Worth DSR master site (in Irving).
• These sites will continue to operate normally should the system be forced to switch to the DSR
Master Site.
o The City of Fort Worth is in the process of impleinenting MCC 7500 equipment for all of its
dispatch. This project assumes that this process has been completed.
o Gold Elite sites reinaining on the Fort Woi�th Zone will not have DSR capability. Gold Elite
Console comiectivity is through an AEB located at Eagle Mountain and is not available through
DSR.
e This implementation will take place after the City of Fort Worth and its Customeis have migrated
fi•arn tl�e Gold Elite dispatch console platform to the MCC 7500 dispatch console platform.
Motorola undeistands that Medstar may be a possible exception. In the event that Medstar has not
upgraded to MCC 7500 dispatch consoles then direct wireline console connectivity will not be
available for Medstar when the system is operating on the DSR master site. In which case,
Medstar would have to revert to conh•ol station dispatch or other means when the DSR master site
is activated.
Power and space
• This design is based on the assumption that the City of Irving will supply the required rack space
and UPS power for the DSR master site equipment. These requirements are basically the same as
the City of Irving is asking the City of Fort Worth to supply at the Eagle Mountain site for
Irving's DSR.
DESIGN REQUIREMENTS
City of Fort Worth and its Customers
DSR implementation for the City of Fort Worth would requii•e the rerouting of some of the T1 links
fi•om the Eagle Mountain master site to the City of Irving master site. These liuks will be connected to
the City of Fort Worth relay panel located there. Essentially this means that all current dual linlcs for
the City of Fort Worth System will be split in hal£ One half remaining at Eagle Mountaiu and the
other half going to the DSR master located in Irving.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted System Decription 1-3
� ROLLING HILLS PRIME SITE �
I SIMULCAST SUBSYSTEM �
II — � —��ti -----1�
�I I�
� � �H �S �.��,,,�,� . . . �►,�� � I
I � � �„ �., � �s � � I
I sre mE srrt mc I
I m urrn ox
IROlffkR HOV1iR NWTER ROVfLR Pfi�lE SRE I
� - - Iq.t -110.3 N0.4- N0.1 - - J
TO CFlY R[i10fE 9ifEE (Ei
i0 pW YAS7O1 Slli
ro csw omt u�srtx srte
(er att or �mia)
Figure 1-1: Typical Dual Link Site Block Diagram
The typical dual linlc site is shown in Figure 1-1. As configured today both linlcs marked "To CFW
Master Site" and "To CFW DSR Master Site (At City of Irving) go to the Master Site at Eagle
Motmtain. As part of the implementation of DSR, the redundant link will be severed fi•om the master
site at Eagle Mountain and redirected to the DSR master. This means that the current core routeis and
their associated ports on the relay panels will need to be remapped to single lii�ks, requiring
reprogramming of the core routers at Eagle Mountain for the new operation. Motorola Solutions will
worlc with the City to carefully plan this reprogramming at Eagle Mountain during the
implementation process.
This move of links will require that the City of Fort Woi�th and its customeis with dual links retaslc
the redundant Tls and change their final demarcation ation poiirt fi•om the RF site, RF simulcast
priine site, or Dispatch location to the Irving location containing the DSR master.
For the City of Fort Worth sites this would mean that:
• A redundant site link from the Eagle Mountain Prime site would have to redirected to terminate at
the DSR Master site. It would be the responsibility of the City of Fort Worth to reconiigure their
T1 plan for the microwave, and or provide a plrysical T1 to malce the connection fi•om Eagle
Mountain Prime site to the DSR site.
o A redundant site link fi•om the Rolling Hills Prime site would have to redirected to terminate at
the DSR Master site. It would be the responsibility of the City of Fort Worfli to reconfigui•e their
T1 plan for the microwave, and or provide a physical T1 to make the connection fi•om Rolling
Hills Prime site to the DSR site.
• A redundant site link fi•oin flie ASR site at Roanolce would have to redirected to terminate at the
DSR Master site. It would be the responsibility of flie City of Fort Worth to provide a physical T1
to make the connection fi•om Roanoke site to the DSR site.
m Two redLmdant site links fi•om the Bolt Street Dispatch site would have to redirected to terminate
at the DSR Master site. It would be the respoilsibility of the City of Fort Worth to recoufigure
their T1 plan for the microwave, and or provide a physical Tls to make the connection fi•om the
Bolt Sh•eet Dispatch site to the DSR site.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted System Decription 1-4
•` Two reduildant site links froin the Alternate PSAP Dispatch site would have to redirected to
� terminate at the DSR Master site. It would be the responsibility of the Ciiy of Fort Worth to
� � reconfigure their Tl plan for the microwave, aud or provide a physical Tls to make the
� coimection fi•om the Alternate PSAP Dispatch site to the DSR site.
e The console site at the Radio Shop and the Networlc Manageiilent terminals currently connected
to the Eagle Mountain site would remain on their current links. These are single site links and will
cease to function in the case of a catash•ophic failui•e of the Eagle Mountain site.
• The prime site at Eagle Mountain would no longer operate in the case of a catastrophic failure at
that site since it is co-located with the Master Site. However if just the Master Site at that physical
location is no louger available the Prime Site will be redi�•ected to the redundant link and continue
to operate when the DSR master is in cotlh�ol of the system.
�
e The City of Fort Worth would be responsible for providing two T1 linlcs between the Eagle
Mountain site and the DSR Master Site.
• Since the design does provide redundant CEN operation for the Data Center location, the City of
Foi�t Worth will be responsible foi• provid'ulg one T1 linlc between the Data Center and the DSR
Master Site.
• Other system users such as NETCO and Mansfield that have dual liulcs to their coi�sole, and RF
sites would need to redirect the reduudant Tl links to the DSR Master Site. The City of Fort
Worth will need to work with these agencies for the provision of the required T1 links to the DSR
Master Site.
• All single linlc sites will be programmed in the system to be treated as DSR sites, however siiice
they are only connected to the Master Site at Eagle Mountain, should a catastropl�ic failure take
place at the Eagle Mountain Master Site their site links would be severed and they would revert to
site trunlcing for those RF sites, and would need to use backup consolettes or other means for
dispatch. The reason for treating them as DSR sites in the system is so that when there is no
catastrophic failure of the Master Site, and the liiiks to Eagle Mountain are still operational, and
for maintenance purposes the elements of the Master site are shut down, these sites wotiild
continue to operate normally even though the system has reverted to the DSR Master.
• At all dispatch, Prime Site, and RF site locations where Tls have been redirected, the City of Fort
Worth and its customers are responsible for providing proper Tl surge suppression at the enh•ance
of the building.
• Further at the DSR location the physical T1s redirected to this location require Tl surge
suppression at the entrance of the building, aud this surge suppression must be provided by the
City of Fort Worth and its customers.
• All T1 s provided by the City of Fort Worth and its customers must meet the T1 linlc
specifications. These specifications are pi•ovided later in this document.
����•�•��• . �• � '�-�;_ � •
Motorola Solutions will be responsible for the installatiou of the additional hardware and software
requll•ed at both the newly established DSR location, and software a11d configuration changes and
upgrades at the existing Eagle Mountain Master site.
Motorola Solutions will test all links provided by the City of Fort Worth and its customers.
Motorola Solutions will make the necessaiy cross-connects between the City of Foi�t Worth and
its customers routers aud switches to the Tls provided by the City and its cListoniers at the
demarcatiou location at each site.
Motorola Solutions will coordinate with the City of Fort Worth and its custoiners to insure that
any downtime or system outage necessary due to reprogramming of the Master Site will be kept
at a minimum, and that back up procedures, and mitigatious of rislcs ai•e understood by all
customers and the system cutovers are planned.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Motorola Solutions Confidential Restricted System Decription 1-5
•' Motorola Soltitions will provide modifications to any required system drawings for tl�is
modification.
1.2.3
a Motorola Solutions in conjunction with the City of Fort Worth will develop a site by site cutover
plau and system upgrade plan for the City of Fort Worth Master Site.
e Motorola Solutions will provide interconnection from the Star-line power system at the Irving
Master Site location to the OP820 power sh�ips located in the cabinets.
e Since there is no way to test this DSR master and its functions in CCSi—the Motorola Solutions
CCSi will be responsible for the racking and stacking of equipment and for the provision of inner-
cabinet cabling at the DSR prime site.
• Since the testing of tlie equipment at the DSR site is not possible in CCSi the Functional ATP in-
the-field will provide demonstration tlie demoush•ation of DSR functionality for acceptance
ptuposes.
• Possible ATP tests on DSR will be reviewed and modified at the Customer Design Review post
coutract to determine which tests will be performed since this modification is takiug place on a
live system.
Power Requirements
The City of Fort Worth DSR will be located at the City of Iiving Master Site location. It is assumed
that the City of Irving and the City of Fort Worth have coine to agreement that the City of Irving will
supply the additional rack space and UPS power requiremeirts for the City of Fort Worth DSR at that
location. Therefore this proposal includes no additional equipment for Generator or UPS bacicup at
the City of Irving location and that the two cabinets required for the DSR for Fort Worth will have
dedicated floor space and environmental considerations at the City of Irving site.
Table 1-1 outlines the additional power requirements for the DSR Master for Fort Worth at the Iiving
location.
Table 1-1: DSR Power Requirements
. � !� . � ;'ej �.
� •� •• `:I
Core Backhaul Switches 2 1 2 41 82 142 284
CEN LAN Switch 1 1 1 41 41 142 142
Border Router 1 1 1 60 60 273 273
Packet Data Gateway 1 2 2 325 325 1110 1110
Core Router 6 1 2 60 120 273 546
Zone/System Server 3 2 8 650 2600 2218 8872
NAS 1 2 2 145 145 501 501
Virtual Server 2 2 2 325 325 1110 1110
NM Client 1 1 1 134 134 456 456
KVM W/Pull Out Monitor 1 2 2 72 72 246 246
SDM3000 1 1 1 20 20 68 68
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Q Motorola Solutions Confidential Restricted Sysfem Decription 1-6
1.2.4� � T1 Specifications and Requirements
City of Fort Worth and its customers Responsibiliiies
Provide minimum requirements for T1 site linlcs. Requirements are listed ii1 Table 1-2.
�'a��lr� 9..J; [?�ry�ii�-�rT�r;llt$
{: �_�_.�. � .�� _
Bit Error Rate—BER 1 x 10 -�
Stratum Level 2 or Better
Max. Delay 5 milliseconds (ms)
Availability 99.999 %
Line Coding 68ZS (bit 8 zero substitution)
Signaling Clear Channel
Compression None
Framing ESF (extended super frame)
Pulse Amplitude 0 dBdsx (3.OV +/- 0.3V or 6V P-P)
Dry or Wet Dry, No voltage (-48 VDC or other) Present
City of Fort Worth Responsibilities
The City of Fort Worth is responsible for providing the number•s of T1 links that meet Motorola site
linlc specifications as described in Table 1-2.
Table 1-2: Reqi.iired T1 links to be nrovided by the City of Fort VVorth
•. °. I, �• .
Eagle Mountain(Prime Site) CFW DSR Master 1
Rolling Hills (Prime Site) CFW DSR Master 1
Roanoke (ASR Site) CFW DSR Master 1
Bolt Street Dispatch CFW DSR Master 1
Alternate PSAP CFW DSR Master 1
City Hall—Data Center (CEN) CFW DSR Master 1
Total $
City of Fort Worth Customers Responsibilities
Motorola Solutions has assuined that the City of Fort Worth system customers will want to have
DSR backup if they have dual link site, and console links. The City of Fort Woi�th must work with
its customers to determine if this is the case. The following section assumes that this is true, and
that the site links discussed below is complete. Should additional systems be added to tl�e Fort
Worth system befoi•e the impleinentation of this project revision of the proposal, and tlie
following information will be needed.
The City of Fort Worth Customer are responsible for providing the numbers of T1 links that meet
Motorola site link specifications as described in Table 1-3.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricted System Decription 1-7
T<�hl�� 1�: Requirr-�{ T1 lin!<�: t� h� nro�!ideri hv the City of Fort Worth Customers
f��i. � • . �.;�
Colleyville (NETCO PRIME) CFW DSR Master 1
Dispatch Location 1(NETCO) CFW DSR Master 1
Dispatch Location 2(NETCO) CFW DSR Master 1
Dispatch Location 3(NETCO) CFW DSR Master 1
Dispatch Location 4 CFW DSR Master 1
Alternate PSAP CFW DSR Master 1
Heritage RF Site (Mansfield) CFW DSR Master 1
Heritage Dispatch Site CFW DSR Master 1
(Mansfield)
Tarrant County SO Dispatch CFW DSR Master 1
Tarrant County College CFW DSR Master 1
Dispatch
North Richland Hills Dispatch CFW DSR Master 1
Ft Worth "T" Dispatch CFW DSR Master 1
Total 12
City of Fort Worth and other customer non-redundant links
• As noted earlier the City of Fort Worth has one CEN location that will be baciced up by a
redundant CEN link to the DSR Master. This is the Data Center Location. All other City of Fort
Worth links other than the ones mentioned in Table 1-2 will cease to function during a
catastrophic failure of the Eagle Mouiltain Master site.
• The City of Forest Hills is a single link dispatch system aiid this site will not be available through
DSR.
• The City of Mausfield CEN network has a single link to the Eagle Mountain site; it will cease to
function during catastrophic failure of the Eagle Mountain Master site.
v Although MedStar has dual links to theii• dispatch locations�urrently theu• dispatch will be done
initially flirough Gold Elite connectivity, this connectivity does not coiinect to the DSR and these
consoles would have to revert to back-up consolette operation in the case of a catastrophic failure
of flie Eagle Mountain site.
• All of the site links, and dispatch links in the Johnson county systein are single site links, and
these sites would revei�t to site trunking and backup consolette dispatch during a catastrophic
failure of the Eagle Mountain Master Site.
The Customer Design Review and fiu•ther discussions of scope will help determine the e,cact number
and type of T1 s needed for this system. The bandwidth required to the two dispatch centers has not
been calculated and will depend on the total mimber of talkgroups, amount of audio traffic to be
recorded by the NICE system, and system usage questions that will be resolved during the Design
Review. The above values are estiination. The site linlc for Aledo will be discussed with the City to
determine how it will be interconnected. The City of Fort Worth is responsible for provision of Tls
and bandwidth necessaiy at these sites.
� �
City of Fort WoRh
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricted System Decription 1-8
1.3 � � SUMMARY
Motorola Solutions is pleased to present this Firm FiYed Proposal to the City of Fort Worth for DSR.
The design is based on assumptions. Changes in these assumptions and additional requirements for
DSR fiinctionality will i•equire additional discussions and if these discussions require additional
functionality and equipment and services the budgetary quotation will reqtiiire updates and revision in
priciug and scope.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Moforola Solutions Confidential Restricted System Decription 1-9
SECTION 2
S1�S
TEM DRAWINGS
System drawings are included on the following pages.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted System Drawings 2-1
i � a
rc
. �
���rar.ar,u
� r$
y{� ^H 000
' �0. S.. z= xZxZ Z�Z Q��
; � ��
�; ��� �� �x ���� ��� o
m�� �Q �� oo�p�p ��� � �
.. VO UVVtI o00 �
U U U \
a � a
i
M
� �a �a � ,N ^ � �
�� �� ¢� z z °z �� °z a.
0
`� i $a $a � v u� �A � � ....� -
a
J�
� � � � � � � �
r c) �-
� liiiiiiiiii�liiiniiiiiiliiiiiiiiiiiliuiuiiinlniiiiiiiiiliiiiiiiiiiiliiiiiiiiinl
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
� � � �
a M n a n .- .- �n o
'I
n1
2 U LL W � U m Q
�-------------------------�
i w i
I � I
� o �
I h I
I I
I I
i ooe .�i �oiOi �
I I
I � I
I Yaa I
� a ao� I
I � � I
I o I
i I
I I
I � o I
I Wo '<zN I
I „ � I
I U I
I I
IW w I
1 � � o I
I � � �o� I
I
���
� �
I W � �� � I
I � � a� � (
U�
�� ���° 'z �Q�° �o �„ p„a i
i �n - �� i
i� � i
i i
io i
i� i
i� � i
� � xo �"� i
i �og w�� i
I o�i � I
� NZp I
I I
I I
I I
I �o� I
� � � �
I o I
I z � I
� i N H i� I
� �� zo �'rc I
�
j � o�o I
I =� I
I � N I
I I
I I
I I
1 I
� � rcoo �
I U Q� Uw N �ZN (
I U N N J N I
I = � W I
I I
�-------------------------�
���
� VI O
Ni
FpW�3w
o�
o¢�i�
0 0 �-
�az���o
�O�
N1-F Qa
Z�(C�dW
�3wwn4
�a w
��o�tt`c
H YO_
OOO= W
��W�
��Na3
owo��
�m��Qwa
ZUN
a�3
wi"�
rz�a
UOm
3S
UO~
oW�
0
�oy
UtW
oU�
O��
Szm
���
x33
�--------------------------�
i i
i i
I � I
I h I
I I
� � I
I �o �w a �o I
� �� �50 � ;N I
� o�„ �
I I
I I
I xa'< I
� i' a a`'f'�' I
I H u I
I o I
I I
I I
I � o I
� "' a' i,�n I
0
I W �� � � 1
I H � I
I � I
I I
��
W � &�� I
I `� � '< � ° I
I ��" � � � �� M � I
I � a� � 1
U J
i x �0�° �z ���° 0� �� I
i � N� I
i� i
i� i
i� i
i� i
i � i
� � oxo �"� �
i � w=N i
� ca o �" � � i
� � �:� I
I I
I I
I i
� �oo �
� � N �
I O I
I � I
I � � �H iw I
� �� Eo �� I
� �i� �, �N oN0 I
I �i� I
i w I
I I
I I
I I
I I
I � �z� I
I =� a� �� � y I
I �N N� � I
I W I
1 I
�--------------------------�
SECTION 3
E U
IPMENT LIST
� . � , .
1 SQM01SUM0201 DYNAMIC SYSTEM RESILIENCE A7.9
1 CA01511AA ADD: DSR VOICE
1 CA01512AA ADD: DSR DATA
1 CA01723AA ADD: BASELINE BACK UP
1 CA01414AD ADD: 7.11 ZC/NM HW 25-100 SITES
1 CA01720AA ADD: ANTI-VIRUS SERVICE (SERVERS)
110 CA01588AA ADD: ANTI-VIRUS SERVICE
1 CA01784AA ADD: STORAGE DEVICE
1 CA01771AA ADD: DUAL COMMON PLATFORM HARDWARE MAX 100 SITES
1 CA01471AA ADD: WINDOWS SUPPLEMENTAL TRANS CONFIG
1 DLN6692 HP LASERJET PRINTER CP3525DN 110V
1 TT2311 Z400 HIGH TIER WITH WINDOWS 7(64-BIT) NON-RETURNABLE
1 T7702 ASTRO 7.11 CLIENT APPLICATION SOFTWARE
1 DDN8325 17" LCD DRAWER W/ KEYBOARD & MOUSE, KVM 16 PORTS, CABLES
6 DQKVMCABLE15FT 15 FT KVM CABLE - 26-15-51213
1 DDN9748 19 INCH BLACK SHELF
1 TT1969 RSA AUTH. MGMT V. 6.1 WITH 25 CLIENT ACCESS LICENSES
1 TT04523AA ADD: RSA ACE SERVER MAINTENANCE FOR 25 CLIENT ACCESS
LICENSES
5 DDN8653 RSA 5 YEAR HARD TOKEN SOLD ONLY IN MULTIPLES OF 5
1 T7449 WINDOWS SUPPLEMENTAL TRANS CONFIG
1 CLN1836 2610-24 ETHERNET SWITCH
1 ST6000 S6000 MNR MULTI-PROTOCOL ROUTER
1 ST6017B S6000 4 PORT ULTRAWAN II MODULE
1 ST6000 S6000 MNR MULTI-PROTOCOL ROUTER
1 ST6017B S6000 4 PORT ULTRAWAN II MODULE
1 SQM01SUM0197 PACKET DATA GATEWAY (RACKMOUNT SERVER)
1 CA01494AA ADD: PDG DSR SOFTWARE IV&D
1 SQM01SUM0189 SRC7500 SWG ROUTING CENTER
1 CA01348AA ADD: QTY 3 PAIRS CORE ROUTERS CWR
2 DQTG1153242 84" 600 X 900 FULLY ADJUSTABLE EIA-310 D CABINET 45U
4 DSOP820B PDU, 120V HARDWIRE (8) 20A OUTLET PDU WITH TYPE 3 SAD
PROTECTION
4 DS1101378 RACK MT ADAPTER PLATE, 19 IN FOR DSOP820B, DSOP82062 &
DSNSOP820B
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Q Motorola Solutions Confidential Restricted Equipment List 3-1
e • � �
1 DSCPX1101986 SPD, RJ-45 CONNECTED (16) LINE T1/E1, 11VPL ON PINS (1,2) &(4,5)
1 SQM01SUM0211 MOSCAD NFM VIRTUAL APPLIANCE
1 F4528 GMC PER DEVICE SW LICENSES
1 VA00363 GMC_SW_LIC_PER_GMC_IN_DSR_ZONE
1 F4544 SITE MANAGER ADVANCED
1 V266 ADD: 90VAC TO 260VAC PS TO SM
1 VA00326 SDM3000 NETWORK TRANSLATOR ASTRO F/W FOR A7.9
1 SQM01SUM0200 MASTER SITE UPGRADE MODEL
1 CA00996AJ ADD: NM/ZC LICENSE KEY 7.11
1 CA00997AJ ADD: UCS LICENSE KEY 7.11
1 CA01499AA ADD: DSR SYSTEM NOTIFICATION
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Equipment Lisf 3-2
SECTION 4
ACC
E PTAN C E T EST P LAN
Dynamic System Resilience
Automatic Registration Server (Presence
Notifier) Registration
1. DESCRIPTIOfV
This test shows that in the event of a Primary Core
Packet Data Gateway failure, the (ARS) will continue
to operate using the backup mechanism available
with Dynamic System Resilience (DSR) to reach its
Presence clients.
2. TEST
Step 1. Register with Automatic Registration Server
(ARS).
Step 2. Disconnect the Ethernet links of the Packet
Data Router and Radio Network Gateway in
the Primary Core.
Step 3. Observe that both the Unified Event
Managers lost communication with Packet
Data Gateway 1.
Step 4. Observe, in both the Unified Event
Managers, that Packet Data Gateway 2's
Redundancy state becomes 'Active'.
Note: This test applies to IV&D only.
SETUP
RADIO-1 -TALKGROUP 1
RADIO-1 - SITE - SITE 1
Packet Data Gateway 1: Active
Packet Data Gateway 2: Standby
VERSION #1.010
Step 5. Observe, in both the Unified Event
Managers, the Link Status of the Packet
Data Gateway's common managed links
transition through various states to `Up'.
Step 6.
Step 7
Observe that RADIO-1 automatically context
activates.
Verify that RADIO-1 re-registers with the
ARS.
Pass Fail
� �
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Acceptance Test Plan 4-1
Dynamic System Resilience
Dual T1/E1 Link Console Site Router Failure
1. DESCRIPTION
This test will demonstrate that in the event of a
failure of the Console Site Router which has a
physical T1/E1 link to the Primary Core, in a dual
site router configuration, the other Console Site
Router takes over by routing packets through the
Backup Core to the Primary Core. The Site Control
Paths are unaffected by the failure.
SETUP
RADIO-1 - TALKGROUP 1
CONSOLE-1 - CONSITE-1 - TALKGROUP 1
CONSOLE-2 — CONSITE-1 - TALKGROUP 1
Zone Controller 1: Active
Zone Controller 2: Standby
Zone Controller 3 : Standby
Zone Controller 4 : Standby
VERSION #1.020
2. TEST
Step 1. Initiate a Talkgroup call from CONSOLE-1.
Verify the call is received by CONSOLE-2
and RADIO-1.
Step 2
Step 3
Pull the power cord to Console Site Router
1.
Observe, in both Unified Event Managers,
that Console Site Router 1 has failed.
Step 4. Verify, via the Unified Event Manager (e.g.
in the Primary Core), that Zone Controllers 1
and 2, and the Consoles in the site are
unaffected by the Console Site Router
outage.
Step 5. Initiate a Talkgroup call from CONSOLE-1
on TALKGROUP 1. Verify the call is
received by CONSOLE-2 and RADIO-1.
Step 6.
Step 7
Plug the power cord back in to Console Site
Router 1.
Verify Console Site Router 1 returns to
service in both Unified Event Managers.
Pass Fail
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Acceptance Test Plan 4-2
Dynamic System Resilience
Dual T1/E1 Link RF Site Router Failure
1. DESCRIPTION
This test will demonstrate that in the event of a
failure of the RF Site Router which has a physical
T1/E1 link to the Primary Core, in a dual site router
configuration, the other RF Site Router takes over by
routing packets through the Backup Core to the
Primary Core. The Site Control Paths are unaffected
by the failure.
SETUP
RADIO-1 - TALKGROUP 1
RADIO-1 - SITE - SITE 1
RADIO-2 - TALKGROUP 1
RADIO-2 - SITE — SITE 2
Zone Controller 1: Active
Zone Controller 2: Standby
Zone Controller 3 : Standby
Zone Controller 4 : Standby
VERSION #1.030
City of Fort Worth
Dynamic System Resiliency (DSR)
2. TEST
Step 1. Initiate a Talkgroup call from RADIO-1.
Verify RADIO-2 receives the call.
Step 2. Pull the power cord to RF Site Router 1
Step 3. Observe, in both Unified Event Managers,
that RF Site Router 1 has failed.
Step 4. Verify, via the Unified Event Manager (e.g.
in the Primary Core), that Zone Controllers 1
and 2, Packet Data Gateway1 and the RF
sites are unaffected by the RF site router
outage.
Step 5. Initiate a Talkgroup call from RADIO-1.
Verify RADIO-2 receives the call.
Step 6. Plug the power cord in to RF Site Router 1.
Step 7. Verify in both Unified Event Managers, that
RF Site Router 1 returns to service.
Pass Fail
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Acceptance Test Plan 4-3
Dynamic System Resilience
Manual Synchronization of User
Configuration Manager/Unified Network
Configurator
1. DESCRIPTION
This test demonstrates that the standby User
Configuration Manager and the standby Unified
Network Configurator can be manually synchronized
to their active counterparts, for upgrade scenarios.
SETUP
User Configuration Manager 1: Active
User Configuration Manager 2: Standby
Unified Network Configurator 1: Active
Unified Network Configurator 2: Standby
Default automatic synchronization interval is 24
hours
VERSION #1.010
City of Fort Worth
Dynamic System Resiliency (DSR)
2. TEST
Step 1. Configure 2 radios on the User
Configuration Manager 1 and commit the
additions.
Step 2. Change two timer values in the UNC Wizard
on Unified Network Configurator 1 and
commit the additions.
Step 3. Before the automatic synchronization is due
to occur, perform manual switchover of the
User Configuration Manager and Unified
Network Configurator to make both User
Configuration Manager 2 and Unified
Network Configurator 2 go active.
Step 4. Verify, in the change history, that the
changes made on User Configuration
Manager 1 and Unified Network
Configurator 1 are absent on User
Configuration Manager 2 and Unified
Network Configurator 2.
Step 5. Configure 2 radios (different than those in
Step 1) on User Configuration Manager 2
and commit the additions.
Step 6. Change two timer values in the UNC Wizard
(different than those in Step 2) on Unified
Network Configurator 2 and commit the
additions.
Step 7. Before the automatic synchronization is due
to occur, perform a manual synchronization.
Step 8. Verify from the administration menu of both
the Unified Network Configurator and User
Configuration Manager that the manual
synchronization was successful.
Step 9. Perform manual switchover of the User
Configuration Manager and Unified Network
Configurator to make both User
Configuration Manager 1 and Unified
Network Configurator 1 go active.
Step 10. Verify that the Unified Network Configurator
1 and User Configuration Manager 1 have
the data which was configured in Steps 5&
6.
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricfed Acceptance Test Plan 4-4
Dynamic System Resilience
MOSCAD Failure
1. DESCRIPTION
In a system with DSR, MOSCAD components in a
master site primary core are duplicated in the
backup core. This includes the SDM3000 Network
Translator (SNT) server and the Graphical Master
Computer (GMC) server.
This test demonstrates that when a MOSCAD device
in the Primary Core fails, an alarm is reported to
both the Primary Core and Backup Core Unified
Event Managers.
SETUP
No prior setup is required.
VERSION #1.010
2. TEST
Step 1. Disconnect MOSCAD RTU 1's link from the
network.
Step 2. Verify, on both Unified Event Managers, that
MOSCAD RTU 1 has lost communication
with the Unified Event Manager.
Step 3. Verify, on both the MOSCAD GMCs, that the
MOSCAD RTU has lost communication with
the GMC
Step 4.
Step 5
Connect MOSCAD RTU 1's link to the
network.
Verify, on both Unified Event Managers, that
MOSCAD RTU 1 has returned to service.
Step 6. Verify, on both the MOSCAD GMCs, that the
MOSCAD RTU now has communication with
the GMC
Pass Fail
City of Fort Worth
Dynamic System Resiliency (DSR)
� Motorola Solutions Confidential Restricted
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Acceptance Test Plan 4-5
Dynamic System Resilience
OTAR Registration on Packet Data Gateway
Failure
�_
1. DESCRIPTION
In a system with DSR, each zone has two Packet
Data Gateways (PDG) for each Integrated Voice &
Data (IV&D) and/or High Performance Data (HPD)
data service; one PDG in the primary core, and one
PDG in the backup core. The PDGs securely
communicate to automatically select one active
PDG. The selection algorithm is weighted to give
preference to the PDG serving the most number of
sites or the PDG in the primary core if the number of
serving sites is equal. The standby PDG does not
synchronize any context databases with the active
PDG.
This test will show that in the event of a Primary
Core Packet Data Gateway failure, the Key
Management Facility will continue to operate using
the backup mechanism available with Dynamic
System Resilience (DSR) to reach its Over the Air
Rekeying (OTAR) clients.
Note: This test applies to IV&D only.
SETUP
RADIO-1 - TALKGROUP 1
RADIO-1 - SITE - SITE 1
Packet Data Gateway 1: Active
Packet Data Gateway 2: Standby
VERSION #1.010
City of Fort Worth
Dynamic System Resiliency (DSR)
2. TEST
Step 1. Register RADIO-1 with the Key
Management Facility.
Step 2. Disconnect the Ethernet links for the Packet
Data Router and Radio Network Gateway in
the Primary Core.
Step 3. Verify in the Primary Core Unified Event
Manager and Backup Core Unified Event
Manager an event is received for Comm
Loss for Packet Data Gateway 1.
Step 4. Verify Packet Data Gateway 2's
Redundancy state is `Active' using the
Unified Network Configurator (UNC) "Quick
Commands" or the Unified Event Manager
in the Primary and Backup Core.
Step 5. Observe, in both Unified Event Managers,
the Link Status of the Packet Data
Gateway's managed links transition through
various states to'Up'.
Step 6.
Step 7
After a short period, verify that the radio
automatically context activates.
Verify that RADIO-1 re-registers with the
Key Management Facility.
Pass Fail
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricted Acceptance Test Plan 4-6
Dynamic System Resilience
Primary Core Customer Network Interface
Failure - Over the Ethernet Keying (OTEK)
Clients
1. DESCRIPTION
In a system with DSR, each Customer Enterprise
Network (CEN), which requires full data redundancy,
has iwo CNI connections to the system. These
connections must be made to a master site pair.
This test will show that when the communication
path between the Customer Enterprise Network and
the Primary Core fails, e.g. Border Router 1, the Key
Management Facility will continue to operate using
the standby path available with Dynamic System
Resilience (DSR) to reach its OTEK clients.
Note: The OTEK client has to re-establish the
communication path with the Key Management
Facility.
SETUP
CONSOLE-1 with OTEK
CONSOLE-1 - SITE - CONSOLE SITE 1
VERSION #1.050
2. TEST
Step 1. From the KMF Client verify that the
CONSOLE-1 has registered. Perform a full
update on CONSOLE-1. Verify that the Full
Update is successful.
Step 2. Pull the power cord to Border Router 1.
Step 3. Observe, in both the Unified Event
Managers, the GGSN reports that the
GGSN connection to the Customer
Enterprise Network is down.
Step 4. Verify that the Key Management Facility can
no longer reach CONSOLE-1, by attempting
to send a clear `Hello'.
Step 5
Step 6
Re-start CONSOLE-1.
Observe that CONSOLE-1 registers with the
Key Management Facility.
Step 7. Verify that the Key Management Facility can
now reach CONSOLE-1, by sending a clear
'Hello'. Perform a full update on the
CONSOLE-1. Verify that the Full Update is
successful.
Step 8. Plug the power cord in to Border Router 1.
Pass Fail
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Moforola Solutions Confidential Restricted Acceptance Test Plan 4-7
Dynamic System Resilience
User Configuration Manager and Unified
Network Configurator Switchover
1. DESCRIPTION
Configuration management is performed through the
User Configuration Manager (UCM) and Unified
Network Configurator (UNC) applications. In a
system with DSR, a redundant User Configuration
Server (UCS) is added to the backup core of the
master site that contains the primary UCS. If the
system contains more than two master site pairs, the
UCS may be located at any one zone's
primary/backup master sites. Only one UCM/UNC
can be active at a time, determined by the network
manager or operator. Therefore, one UCM/UNC is
configured to be in the active state and the other in
warm standby state.
This test will show that in the event of a failure of the
User Configuration Manager or the Unified Network
Configurator in the Primary Core, the Backup Core
counterparts can take over in order to continue
providing configuration services. This switchover
requires the user to de-activate the Unified Network
Configurator and User Configuration Manager, and
activate both the User Configuration Manager and
Unified Network Configurator in the Backup Core.
SETUP
User Configuration Manager 1: Active
User Configuration Manager 2: Standby
Unified Network Configurator 1: Active
Unified Networl< Configurator 2: Standby
VER�ION #1.050
2. TEST
Step 1. Log into the primary and secondary User
Configuration Server's Administration Menu.
Verify from the Administration Menu that the
primary server is "Enabled" and the backup is
"Disabled".
Step 2. Log into the primary and secondary Unified
Network Configurator's Administration Menu.
Verify from the Administration Menu that the
primary server is "Enabled" and the backup is
"Disabled".
Step 3. On the primary User Configuration Server's
Administration Menu select the option to disable
the application. Verify that the server disables
from the menu.
Step 4. On the primary Unified Network Configurator
Administration Menu, select the option to disable
the application. Verify that the server disables
from the menu.
Step 5. Verify that the current Unified Network
Configurator and User Configuration
Management applications are no longer available
on a Network Management client.
Step 6. On the secondary (DSR) User Configuration
Server's Administration Menu select the option to
enable the application. Verify that the server
enables from the menu.
Step 7. On the secondary (DSR) Unified Network
Configurator Administration Menu, select the
option to enable the application. Verify that the
server enables from the menu.
Step 8. Verify from a Network Management client that the
Unified Network Configurator and User
Configuration Management applications are now
available, running on the backup servers. (The
Motorola application may need to be restarted.)
Step 9. Return the system to normal operation.
Pass Fail
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Acceptance Test Plan 4-8
Dynamic System Resilience
Zone Controller 1 and 2 Failure (Intra-zone
wide area trunking)
1. DESCRIPTION
The purpose of this test is to show that, in the event
of the Primary Core Zone Controllers failing, a
Backup Core Zone Controller will take over in order
to return the zone back to wide area trunking.
The Zone Controller 1 failure, Zone Controller 2
failure, Zone Controller 3 becoming active and
resetting of Site Control Paths and InterZone Control
Paths are all reported in BOTH the Unified Event
Managers.
SETUP
RADIO-1 - TALKGROUP 1
RADIO-1 - SITE - SITE 1
RADIO-2 - TALKGROUP 1
RADIO-2 - SITE — SITE 2
Zone Controller 1: Active
Zone Controller 2: Standby
Zone Controller 3: Standby
Zone Controller 4: Standby
VERSION #1.050
; �
City of Fort Worth
Dynamic System Resiliency (DSR)
2. TEST
Step 1. Initiate a Talkgroup call from RADIO-1.
Verify that RADIO-2 receives the audio.
Step 2. In the Unified Network Configurator, select
Zone Controllers 1 through 4 and check the
redundancy state using the Quick Command
feature.
Step 3. Verify that Zone Controller 1 is Active.
Step 4. Reset the Application state of both Zone
Controller 1 and Zone Controller 2 in Zone
1, via Zone 1's Primary Core Unified Event
Manager.
Step 5. In the Unified Network Configurator, select
Zone Controllers 1 through 4 and check the
redundancy state using the Quick Command
feature.
Step 6. Verify that Zone Controller 3 is Active.
Step 7. Initiate a Talkgroup call from Radio-1. Verify
that RADIO-2 receives the audio.
Pass Fail
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Acceptance Test Plan 4-9
Jll�. IIV11 VCI LIIIliQ1,C
By their signatures below, the following witnesses certify they have observed the system Acceptance Test
Procedures.
Signatures
WITNESS:
Please Print Name:
Please Print Title:
WITNESS:
Please Print Name:
Please Print Title:
WITNESS:
Please Print Name:
Please Print Title:
City of Fort Worth
Dynamic System Resiliency (DSR)
� Motorola Solutions Confidential Restricted
Date:
Initials:
Date:
Initials:
Date:
Initials:
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Acceptance Test Plan 4-10
SECTION 5
� TEMENT OF WORK
Si'A
5.1
5.2
OVERVIEW
This Stateinent of Work (SOW) describes the deliverables to be furnished to the City of Fort Worth.
The tasks described herein will be performed by Motorola, its subcontractors, and the City of Fort
Worth to implement the solution described in the System Descriptiou. It describes the actual worlc
involved in installation, identi�ies the installation standards to be followed, and clarifies the
responsibilities for both Motorola and City of Fort Worth during the project implementation.
Speci�ically, this SOW provides:
v A su�mnary of tlle phases a�1d taslcs to be completed within the project lifecycle.
• A list of the deliverables associated with tlie project.
e A description of the responsibilities for both Motorola and City of Fort Worth.
v The quali�cations and assumptions talcen into consideration during flie development of this
project.
This SOW provides the most current understanding of the work required by both parties to ensure a
successfill project implemeutation. In particular, Motorola has inade assumptions of the sites to be
used for the new system. Should any of the sites change, a revision to the SOW and associated pricing
will be required. It is i�ndeistood that fliis SOW is a workiug document, and that it will be revised as
needed to incorporate any changes associated with contract negotiations, Contract Desigu Review
(CDR), and atry other Change Orders that may occur during the eYecution of the project.
The scope of this project is to to add Dynamic System Resiliency (DSR) to the City of Fort Worth
System. This includes installing bacicup Master Site equipment on for the City of Fort Worth at the
City of Irviug Criminal Justice Center (CJC). The equipment will include the zone controller, system
and zone level database servers, network monitoring equipment and MOSCAD equipment. This
equipment will be connected to the coimnon zone core networlcing equipment currently installed at
the Irving CJC site. Once implemented, The City of Fort Worth systein would consist of two
geographically separated Master sites, one at Eagle Mountain and the other at the Irving Master site at
CJC.
ASSUMPTIONS
Motorola has based the systetn design oi7 information provided by the City of Fort Worth and an
analysis of their syste�n requirements. All assumptions have been listed below for review. Should
Motorola's assumptions be deemed incorrect or not agreeable to the City of Fort Worth, a revised
proposal with the necessary changes and adjusted costs may be required. Changes to the equipment or
scope of the project after contract may require a Change Order.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Statement Of Work 5-1
It is assumed that the City of Irvuig will have established tl�eir DSR Master site at the Fort Worth
Eagle Mountain site.
Both the City of Fort Woi�th and the City of Irving RF systems will be at the same System
Release, SR711 when the City of Fort Worth DSR Master is implemented.
City of Fort Worfll will supply the dual site links required for the DSR functionality.
— The City of Fort Worth will be respousible foi• providing single T1 coiinectivity to tlle City of
Irving Master site location from each prime site, each ASR site and from each MCC 7500
dispatch location.
One ofthe two T1 links fi•om each prime site, MCC 7500 dispatch site, and the ASR site will
be disconnected fi�om the current Master and reroi�ted through T1 connectivity to the Fort
Worth DSR Master (in Iiving).
These sites will continue to operate normally should the system be forced to switch to tl�e
DSR Master Site.
5.3
5.3.1
5.3.2
e This proposal assumes the implementation of tlie Fort Worth MCC7500 equipinent will be
completed prior to the implementation of the DSR Master.
o Any Gold Elite dispatch sites on the Fort Worth system will not have the DSR capability.
s Any RF site the does not utilize dual links will go into site trunl<ing under the condition of the
Master site failure.
• Any Dispatch site that does not utilize dual links will have to dispatch with secondaty means,
such as control stations, under the condition of the Master site failure.
• All non-Fort Woi�th use�s on tlie system with dual links to the Fort Worth Master will require one
of the two links to be re-rolrted to the DSR Master to benefit fi•om the DSR operation. Any re-
routed T1 s must be surge protected at both ends.
o This design is based on the City of Irving supplying the required i•ack space and UPS power for
the Fort Worth DSR Master site equipment to be located at the CJC.
• There is no Site Development worlc quoted as part of this proposal. If required for any of the
designated sites, all site development is the responsibility of the City of Fort Wo��th.
o All work is to be performed during normal work hours, Monday through Friday 8:00 a.m. to 5:00
p.m.
CONTRACT
Contract Award (Milestone)
a The City of Fort Worth and Motorola eYecute the contract and both parties receive all the
necessaiy documentation.
Contract Administration
Motorola Responsibilities:
o Assign a Project Manager, as the single point of contact with authority to malce project decisions.
o Assign resources necessaiy for project implementation.
m Set up the project in the Motorola information systein.
� Schedule the project kickoff ineeting with the City of Fort Worth.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricted Statement Of Work 5-2
.. City of Fort Worth Responsibilities:
e Assig�i a Project Managei•, as the single point of contact responsible for City of Fort Worth-signed
approvals.
e Assigu other resources necessary to ensure completion of project tasks for which the City of Fort
Worth is responsible.
5.3.3
5.4
Completion Criteria:
• Motorola internal processes are set up for project management.
e Both Motorola and the City of Fort Worth assign all required resources.
v Project kickoff ineeting is scheduled.
Project Kickoff
Motorola Responsibilities:
o Conduct a project kickoff ineeting.
s Ensut•e key project team pai�ticipants attend the meeting.
• Introduce all project participauts attending the ineeting.
0 Review the roles of the project participants to identify communication flows and decision-making
authority between project participants.
o Review the overall project scope and objectives with the City of Fort Worth.
o Review the resource and scheduling requirements with the City of Fort Worth.
• Review the Project Schedule with the City of Fort Worth to address upconling inilestones and/or
events.
o Review the teains' interactions Motorola and the City ofFort Wo��th, meetings, reports, milestone
acceptance, and the City of Fort Woi�th's pai�ticipation in particular phases.
City of Fort Worth Responsibilities:
• The City of Fort Worth's key project team participants attend the meeting.
0 The City of Fort Worth facilitate coordivation between Fort Worth and the City of Irving where
needed.
e Review Motorola and City of Fort Woi�th responsibilities.
Completion Criteria:
• Project kickoff ineeting coinpleted.
a Meeting notes identify the next action items.
CONTRACT DESIGN REVIEW
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricted Statement Of Work 5-3
5.4.1
Motorola Responsibilities:
Review Contract Design
• Meet with the City of Fort Worth project team.
• Review the operational requirements and the impact of tl�ose requirements on various equipment
configurations.
• Establish a defined baseline for the system design and identify any special product requireinents
and their iinpact on system impleinentatioil.
• Review the System Design, Statement of Work, Project Schedule, and Acceptance Test Plans,
and update the contract documents accordiugly.
• Discuss the proposed Cutover Plan and nlethods to document a detailed procedw•e.
• Submit design docuinents to the City of Fort Worth for approval. Tliese documents form the basis
of the system, which Motorola will mamifacture, assemble, stage, and install.
• Prepare equipinent layout plaus for stagilig.
• Provide minimum acceptable performance specifications for microwave, fiber, or copper linics.
o Establish demarcation point (supplied by the Motorola system engineer) to deiine the connectiari
point between the Motorola-supplied equipment and the City of Fort Worth-supplied linlc(s) and
eYternal interfaces.
� Finalize any site evaluations to capture site details of the system design and to determine site
readiness if necessaiy.
— Determine each site's ability to accommodate proposed equipment based upon physical
capacity.
— If applicable, test existing equipment with which Motorola equipment will iirterface.
Restrictions:
• Motorola assumes no liability or responsibility for inadequate fi•equency availability or frequency
licensing issues.
• Motorola is not responsible for issues oLrtside of its immediate control. Such issues include, but
are not restricted to, improper frequency coordination by otheis and non-compliant operation of
other radios.
� Motorola is not responsible for co-channel interference due to errors in fi•equency coordlliation by
APCO or any other unlisted fi�equencies, or the impropei• design, installation, or opei•ation of
systems installed or operated by others
• If, for any reason, any of the proposed sites cannot be utilized due to reasons beyond Motorola's
control, the costs associated with site changes or delays inchiding, but not limited to, re-
engineering, frequency re-licensing, site zoning, site permitting, schedule delays, site
abuormalities, re-mobilization, etc., will be paid for by the City of Fort Worth and docLimented
through the Change Order process.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Motorola Solutions Confidential Restricted Sfatement Of Work 5-4
City of Fort Worth Responsibilities:
5.4.2
5.5
5.5.1
The City of Foi•t Worth's key project team participants attend the meeting.
Malce timely decisions, according to the Project Schedule.
Frequency Licensing and Interference:
— As mandated by FCC, the City of Fort Worth, as tlie licensee, has the ultiinate responsibility
for providing all required radio licensing or licensing modifications for the systein prior to
system staging. This responsibility includes paying for FCC licensing and fi•equency
coordination fees (if required).
Completion Criteria:
v Complete Design Documentation, which may include updated System Description, Equipment
List, system drawings, or other documents applicable to the project.
m Incorporate any deviations from the proposed system into the contract documents accordingly.
a The system design is "fi�ozen" in preparation for subsequent project phases such as Order
Processing and Manufacturing.
a A Change Order is eYecuted in accordance with all material changes resulting from the Design
Review to the contract.
Design Approval (Milestone)
o The City of Fort Woi�th executes a Design Approval inilestone document.
ORDER PROCESSING
Process Equipment List
Motorola Responsibilities:
o Validate Equipment List by checicing for valid model numbers, versions, compatible options to
main equipment, and deliveiy data.
• Enter order into Motorola's Custoiner Order Fulfillment (COF) system.
• Create Ship Views, to confirm with the City of Fort Worfll the secnre storage location(s) to which
the equipment will ship, if the designated site(s) are not ready for receipt of the proposed
equipment. Ship Views are the mailing labels that carry complete equipment shippiug
information, which direct flie timing, method of shipment, and ship path for ultimate destination
receipt.
• Create equipment orders.
• Reconcile the equipment list(s) to the Contract.
� Procure third-party equipment if applicable.
City of Fort Worth Responsibilities:
a Approve shipping location(s).
Completion Criteria:
o Verify that tlie Eqliipment List contains the correct model mimbers, version, options, and delivery
data.
o Trial validation completed.
m Bridge the equipment order to the manufacturing facility.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
QMotorola Solutions Confidential Restricted Statement Of Work 5-5
5.6 .,
5.6.1
5.6.2
5.6.3
5.6.4
MANUFACTURING AND STAGING
Manufacture Motorola Fixed Network Equipment
Motorola Responsibilities:
e Mauufacture the Fixed Network Equipment (FNE) necessary for the system based on equipment
order.
City of Fort Worth Responsibilities:
• None.
Completion Criteria:
• FNE shipped to either the field or the staging facility.
Manufacture Non-Motorola Equipment
Motorola Responsibilities:
m Procure non-Motorola equipment necessaiy for the system based on equipment order.
City of Fort Worth Responsibilities:
• None.
Completion Criteria:
• Ship non-Motorola manufactured equipment to the field and/or the staging facility.
Ship to Staging (Milestone)
o Ship all equipment needed for staging to Motorola's factoiy staging facility in Schaumburg,
Illinois [Custoiner Center for Solutions Integration (CCSi)].
Stage System
Motorola Responsibilities:
e Set up and rack the system equipment on a site-by-site basis, as it will be configm�ed in the field
at the designated sites.
a Cut and label cables according to the approved CDR documentation.
o Label the cables with to/fi•om information to specify interconuection for field installation and
fut�u�e servicuig needs.
e Coinplete the cabling/connecting of the subsysteins to each other.
v Assemble required subsystems parts to assure system fiiuctionality.
m Inventory the equipmeut with serial numbers and installation references.
o Complete systein docuinentation.
� �
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricfed Statement Of Work 5-6
City of Fort Worth Responsibilities:
• Provide information on existing systein intei•faces as may be i•equired.
• Provide information on room layouts or other information necessaiy for the assembly to meet
field conditions.
����
�,�
5.7
Completion Criteria:
• System staging completed and ready for testing.
Ship Equipment to Field
Motorola Responsibilities:
• Pack system for shipment to final destivation.
e Arrange for shipment to the field.
City of Fort Worth Responsibilities:
e N0118.
Completion Criteria:
• Equipment ready for shipment to the field.
CCSi Ship Acceptance (Milestone)
• All equipment shipped to the field.
CIVIL WORK FOR THE CITY OF FORT WORTHIIRVING
PROVIDED FACILITIES
Motorola Responsibilities:
• Provide electrical requirements for each equipment racic to be installed in the City of Foi�t Worfli-
provided and Irving facilities.
• Provide heat load for each equipment rack to be installed in the City of Fort Worth-provided
facilities.
• Insta114 OP820s (2 per cabinet) in the two cabinets at the Irving CJC site.
e Supply and insta114 circuit modules with 20 AMP breakers (panel with 32 circuits) i�rto the City
of Irviug Star-line electrical systein in slots above the two cabinets.
e Install 10-T1 CAT SE or better T1 jumper cables fi•om the Switching and Routiug center (SRC)
interface panels to the City of Fort Worth provided T1 interface demarlc point.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Statement Of Work 5-7
City of Fort Worth Responsibilities:
• If applicable and based on local jin�isdictional a�rthority, the City of Fort Worth will be
responsible for any installation or up-grades of the Critical Operatioil Power Systems in order to
comply with NFPA 70, Article 708.
• Secure site lease/ownership, zoning, permits, regulatoiy approvals, easeinents, powei�, and Telco
comiections.
• Provide clear and stable access to the sites for trausporting electronics and other materials.
Suf�cient site access mList be available for h�ucics to deliver materials undei• their ow�1 power a�1d
for personnel to move materials to the facility without assistance fi•om special equipmeilt.
� Supply adequately sized electrical service, backup power (UPS, generator, batteries, etc.)
including the installation of conduit, circuit brealcers, olrtlets, etc., at each equipment location.
a Provide AC power to the ciemarcation point(s) indicated in the documentation; including the
associated electrical service and wiring (conduit, circuit brealcers, etc.).
� Provide adequate HVAC, grounding, lighting, cable routing, and surge protection (also, among
eYistiug and Motorola-provided equipment) based upon Motorola's Standards and Guidelines for
Colmnunication Sites (R56). Ceiling (jninimum 9 feet) and cable tray heights (mi�zinlum 8 feet)
in the equipment rooms i�7 order to accoimnodate 7-foot, 6-inch equipment racks.
• Provide floor space and desk space for the System equipment at the City of Fort Worth-provided
facilities. Each rack shall be provided a minimum of 24-inch x 24-inch footprint with 36-uich
clearance in the front and back.
� Relocate existing equipinent, if needed, to provide required space for the installation of Motorola-
supplied equipment.
� Bring grounding system up to Motorola's R56 standards (if required) and supply a single point
system ground, of 5 ohms or less, to be used on all FNE supplied under the Contract. Supply
grounding tie point within 10 feet from the Motorola-supplied equipment.
� Provide obstruction-fi•ee area for the cable run between the demarcation point and the
communications equipment.
m Resolve any environmental issues including, but not limited to, asbestos, structural integrity
(rooftop, water tank, tower, etc.) of the site, and any other buildiilg risks. (Resolve enviromnental
or hazardous material issues). �
• Supply all permiYs as contractually required.
� Supply interior building cable trays, raceways, conduits, and wire supports.
a Pay for usage costs of power and generator fiieling, both during the coush�uction and installation
effort, and on an ongoing basis.
• Complete all City of Fort Worth deliverables in accordauce within the approved project schedule.
Completion Criteria:
� All sites are ready for equipment installations in compliance with Motorola's R56 standards.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Motorola Solutions Confidential Restricted Statement Of Work 5-8
;
5.8.1
SYSTEM INSTALLATION
Install Fixed Network Equipment
Motorola Responsibilities:
Motorola will be responsible for the installation of all the proposed fixed equipment
contained in the Equipment List and outlined in the System Description based upon the
agreed to floor plans, at the sites where the physical facility improveinent is complete and
the site is ready for installation. All equipment will be properly secured to the floor and
installed in a neat and professional manner, employing a standard of worlcmanship
consistent with its own R-56 installation standards and in compliance with applicable
National Electrical Code (NEC), EIA, Federal Aviation Administration (FAA), and FCC
standards and regulations. Motorola will furnish all cables for power, control, and radio
transmission to connect the Motorola supplied equipment to the power panels or
receptacles and the audio/control line connection point.
e Install 1 Firewall provided by the City of Fort Worth iu one of the two above cabinets and supply
and install LAN cable for this �rewall to Networking equipment.
• At City Hall, Install S6000 CEN router and any cable required froin the City of Fort Worth T1
demarcation.
• Program and Test the S6000 CEN router.
m Install cross-connects between the DSR Master Site located at the City of Irving CJC and the City
of Fort Worth provided Tls between the supplied DSR Relay Panels and the T1 demarcation
location.
o Install cross-connects between the City of Fort Worth, and its customers site routers at various
locations throughout North Texas, and City of Fort Worth customer's supplied Tls deinarcation
locations.
• During field installation of the equipment, any required changes to the installation will be
noted and assembled with the final `as-built' docuinentation of the system.
• Receive and inventory all equipment.
• Bond the supplied equipment to the site ground system in accordance with Motorola's R56
standards.
e Will intei�face wifli the following network comiections: T1.
• Removal of existing equipment is not included in this proposal.
• Relocation of existing equipment to a location designated by the City of Fort Worth is not
included in this proposal.
• Disposal of eYisting equipment is not included in this proposal.
City of Fort Worth Responsibilities:
Provide access to the sites, as necessary.
Provide the numbers of T1 links that meet the site link specifications as described in the System
Description T1 table.
Completion Criteria:
• Fixed Network Equipinent installation completed and ready for optimization.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Q Motorola Solutions Confidential Restricted Statement Of Work 5-9
5.8.2 ,. Fixed Network Equipment Installation Complete
5.8.3
5.9
5.9.1
5.9.2
F��3
5.9.4
e All fixed uetwork equipment installed and accepted by the City of Fort Worth.
System Installation Acceptance (Milestone)
s All equipinent installations are completed and accepted by the City of Fort Woi�th.
SYSTEM OPTIMIZATION
Opiimize System FNE
Motorola Responsibilities:
� Motorola and its subcontractois optimize the DSR subsystem.
• Verify that all equipinent is operating properly and that all electrical and signal levels are set
acctuately.
� Verify communication interfaces between devices for proper operation.
e Test features and functionality are in accordance with inanufacturers' specifications and that they
comply with the final configuration established during the CDR/system staging.
City of Fort Worth Responsibilities:
0 Provide access/escort to the sites as necessary.
Completion Criteria:
o System FNE optimization is complete.
Link Verification
Motorola Responsibilities:
o Perfonn test to verify site link performance, prior to the interconnection of the Motorola-supplied
equipment to the linlc equipmeirt.
Ciiy of Fort Worth Responsibilities:
o Make available the required linlcs which meet the specifications supplied by Motorola at the
CDR.
Completion Criteria:
• Link verification successfillly completed.
Optimization Complete
o System optimization is completed. Motorola and the City of Fort Worth agree that the equipment
is ready for acceptance testing.
5.10 TRAINING
Training is not included in this proposal
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to ihe restrictions on the cover page.
� Motorola Solutions Confidential Restricted Statement Of Work 5-10
5.11.. ACCEPTANCE TESTING
5.11.1
5.11.2
5.11.3
5.12
Perform Equipment Testing
Motorola Responsibilities:
e Test individual components of tlie system to verify compliance to tlie equipinent specifications.
• Repeat any failed test(s) oiice Motorola (or the City of Fort Worth) has completed the corrective
action(s).
a Prepare documentation of component tests to be delivered as part of the final doctunentation
pacl<age.
City of Fort Worth Responsibilities:
• Witness tests if desired.
Completion Criteria:
• Successful coinpletion of equipinent testing.
Perform Functional Testing
Motorola Responsibilities:
• Verify the operational functionality and features of the individt�al subsystems and the system
supplied by Motorola, as contracted.
• If any major task as contractually described fails, repeat that particular taslc after Motorola
determines that corrective action has been taken.
• Document all issues that arise during the acceptance tests.
e Docuinent the results of the acceptance tests and present to the City of Fort Worth for review.
• Resolve any minor task failures before Final System Acceptance.
City of Fort Worth Responsibiliiies:
• Witness the fiinctional testing.
Completion Criteria:
• Successful completion of the fiinctional testing.
e City of Fort Worth approval of the functional testing.
System Acceptance Test Procedures (Milestone)
• City of Fort Worth approves the completion of all the required tests.
FINALIZE
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Statement Of Work 5-11
5.12:� Cutover
IVlotorola Responsibilities:
Motorola and the City of Fort Worth develop a mutually agreed upon cutover plan based upon
discussions held during the CDR.
During cutover, follow the written plan and implement the defined contillgencies, as req�iired.
Conduct cutover meeting(s) with user group representatives to address both how to mitigate
technical and communication problem impact to the users during cutover and during the general
operation of the systein.
Cify of Fort Worth Responsibilities:
• Attend cutover meetings and approve the cLitover plau.
• Notify the user group(s) affected by the cutover (date and time).
• Conduct a roll call of all useis working duriiig the cutover, in an organized and inetllodical
manner.
Completion Criteria:
• Successful integration of the DSR Master site into system.
5.12.2 Resolve Punchlist
Motorola Responsibilities:
• Work with the City of Fort Worth to resolve punchlist items, documented during the Acceptance
Testing phase, in order to meet all the criteria for final system acceptance.
City of Fort Worth Responsibilities:
� Assist Motorola with resolution of identified punchlist items by providing sllpport, such as access
to the sites, equipment and systein, and approval of the resolved puunchlist item(s).
Completion Criteria:
� All punchlist items resolved and approved by the City of Fort Worth.
5.12.3 Transition �o Service/Project Transition Ceriificate
Motorola Responsibilities:
� Review the items necessary for transitioning the project to warranty support and service.
a Provide a City of Fort Woi�th Support Plan detailing the warranty and post-warranty support, if
applicable, associated with the Contract equipment.
City of Fort Worfh Responsibilities:
• Participate in the Transition Service/Project Transition Certificate (PTC) process.
Completion Criteria:
• All service information has been delivered and approved by the City of Fort Worth.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on tne cover page.
Motorola Solutions Confidential Restricied Statement Of Work 5-12
5.12.4 Finalize Documentation
Motorola Responsibilities:
• Provide an electronic as-built system manual on a Compact Disc (CD). The docuinentation will
include the followiug:
— System Block Diagram.
— Site Blocic Diagram.
— Site Network Diagram.
— Site Floor Play.
— Site Equipment Racic Configurations.
— ATP Test Checl<lists.
— Functional Acceptance Test Plan Test Sheets and Results.
— Equipment Inventoiy List.
— Maintenance Manuals (where applicable).
— Technical Service Manuals (where applicable).
Drawings ai•e created utilizing AutoCAD design software and will be delivered in Adobe PDF
forinat. All other systein manual documents converted fi•om native format to Adobe PDF format
to be included on the System Manual CD.
City of Fort Worth Responsibilities:
• Receive aud approve all documentation provided by Motorola.
Completion Criteria:
• All required documentation is provided and approved by the City of Fort Worth.
5.12.5 Final Acceptance (Milestone)
o All deliverables completed, as contractually required.
o Final System Acceptaiice received fi•om the City of Fort Worth.
5.13
5.13.1
�
PROJECT ADMINISTRATION
Project Status Meetings
Motorola Responsibilities:
• At a mutually agreed upon occurrence, the Motorola Project Manager, or designee, will attend all
project status ineetings with the City of Fort Worth, as deterinined during the CDR.
a Record the meeting muiutes and supply the report.
s The agenda will include the following:
— Overall project status compared to tlle Project Schedule.
— Product or service related issues that may affect the Project Schedule.
— Status of the action items and the responsibilities associated with tlien�, in accoi•dance with
the Project Schedule.
— Any iniscellaneous concerns of either the City of Fort Worth or Motorola.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on ihe cover page.
� Motorola Solutions Confidential Restricted Statement Of Work 5-13
City of Fort Worth Responsibilities:
e Attend meetings.
• Respond to issues in a timely manner.
5.13.2
��K�'
Completion Criteria:
• Completion of the meetings and submission of ineeting minutes.
Progress Milestone Submittal
Motorola Responsibilities:
• Submit progress (non-payment) milestone completion certificate/documentation.
City of Fort Worth Responsibilities:
Approve milestone, which will signify confirmation of coinpletion of the work associated with
the scheduled task.
Completion Criteria:
• The City of Fort Worth approval of the Milestone Completion docuinent(s).
Change Order Process
Either Party may request changes within the general scope of this Agreement. If a requested
change causes an increase or decrease in the cost, change in system configuration or adds time to
the project's tiineline required to perform this Agreement, the Parties will agree to an equitable
adjushnent of the Contract Price, Performance Schedule, or botl�, and will reflect the adjustment
in a Change Order. Neither Party is obligated to perform requested changes unless both Parties
execute a written Change Order.
An eYample of a Chauge Order Forin is included in the following pages.
��
Microsoft Office
Word 97 - 2003 Docu
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on ihe cover page.
� Motorola Solutions Confidential Restricted Statement Of Work 5-14
SECTION 6
PROJECT SCHEDU
LE
Project schedule is included o the followii�g pages.
Ciiy of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Project Schedule 6-1
�
�
�
v
U
�
.O
1..1�
�`�
L
C
.�
N
�
�
0
�
�
I
�
vJ
0
�'
�
0
�
�
� ----- — —I---I—I'—�
p II � I � II � I�I
z -,I - II-I � -I �
M U I ---II �; I—� I i �I I I !sc��
� Q -- I-- — —� I— —�— _����.� �� -.,-'I �� ����. I ��
� �i I . � I , I I . I I
Q -- —i — - -I � —I — I
----,, --- -'.�� - - -; I� ------'
I� I �
= r-:� 't-�,� , I I '
M '.M IM IM �,M M ��'M �M �:.M �'�M I�M M 'M ',(h �M '�iM �M .M ..M ,M ! M .M
r 'r- � �- �a- 'r �� �. �.e- i- r- .� �� i� i� � ��� �, .c- ; �
O �O O O ��.0 �O �O �O ��.0 O '�O �O 'O O �O ��,0 �O �O ��O �O O O
N � N N ��,N N �N N 'N �.N N N �N .N .N �N 'N �N ��N �.N ���N �N . N �N
� ��� .� � � : .� �� i� �� � j� � � � . � ,.
�C N .0`O .� �.N a\O CO f� �� � �1' �.� ..N �O �O �N �O �d' �O .� �,� .00 •:c0
LL N f� .I� I� 'I� � � '� � N .N :� I� ��� i� i�N IN �.� �:� .` �, N !N
Y. c- ' �, � ! h I� f� -O I� ,f� O�'� �� i� I� .O i0 ,�- i O'O
� , � � I I I �� ;� , �
� i
H � I� � I , i ' � I � i '
�. M �M �M 'M '.('O ��M �M �M I.M �'M iM .M C'O �M ;�M !Ch �M C`� 'M ��.M ' M M
r �e- I �� �� '� ��� i ;r- '� ' ,� � Ic- ;r- .�- .. �-
O �O O .O ,O �O �.O O '.O '.O 'O 'O �',O .O O �O �.O �O .O O � O O
N N N 'N 'N N ��N !,N �.N �N '�N 'N 'N N IN N �N N ��N ��N � N N
� �� �� -.� �� � ,� � ,� . � .� . � . �� �. .� . � .
.-� '.. e- I r � � . tA O��� O' 00 �� �'� (O CO CO I N �i M'� � l.p d' � CO � CO '. CO
(� ���. � � , .� .� � i� ��- ...e- �.� �N N N �N !� i� �.N N '�� I� r- -�
Y ti �ti �ti N � �� � �.� ;� � ,� : �� � �.� I � �
h I 1� � f� h 1� ' 1� f� f� f� �� ��� O) �� O ', O O I O
� I . � . . � �, i ' i '�, i � ; r e- .
�-' � , I � � i
C I� ��A i0 �N �N ��h �CO �O iN i� IO �ti ;N 'N IO �(O �O !,N �N ��N ! ;T i�
O' y O I �I I i � � I ' 4") ' M M �- ! N I �
T T I i � i i j �
.� Q I ; I ; � ' f
� '' I � ! � ;
'� i j ' �.� i I i� I
� � m ca I
N,
' ! ; �I � �E;�pl
i � �cI ; o Q;�,I
I � ! '� � ' ;� O N
' 00 f �; ! I -�''� o Q-,
a� ! otS � o � i , � I a� ' a+� O
� C ' ! r � � i
�,� � c � n- , c l � � O�� c�S
�, j� � u� � a� ' c otS ��
� W�,� I I ! �� � � � i � o. I j � p I C ' a
.� �: M �' . � C) ! � i � s � i I � � 14 �. � -
O � � � w �I � . . fl- � ,� �
N � ''r � u1 ' (6 , � � � � N
N
a�i � � I ! (7 �' � LL o i -o W � (' �
o a c c h °� '� co : �?. � co
� y �o, � ,� � � �I.o;o, jL o'�,cl�;cn
�� 'o � Ic
M u ;�' '� i� � � .�!o i� � ° � � '+-�'m'o
`� .� in a��,r a� c�o:o'� ��> �a'm C7'�m
X � '�''� � �i� > a� � �;�'Z�c E,cv � � (�;�.c'a�
� �, �',�,� a�'� Q N o- �.C!�'''�I�aIN a��i n.,� �'c �!O
Q' y 'Q Q Y tA'o Q� W� C�i� 'i� I(A I>+:v �� , �_ �,�
2' r i� � � i3 c O u�i m v �� '� ,I�'i� !a W�'Q �� .� ;c�Lo
� , C'V ',�` _� ,'� , V .N .� � .� � �'c'�C Q��;'(n'Q.!U IJ �3',� im
� N,cC'I� ��'p ;N I> in �' .0 -p 31c[S ,N �;= ic.«.6 U s N-� ,.O -'Q
o, ��,o o���,�;a� a� �:o �,�!� co;cnlU.cn.� �;� ul!�
� a�;c;c�c��,c�o-6°-0 �u', I ; ; �' z',
Q, . .. � I �i i � , Z � u.
H � U f U j O I �I ! i I , � �- ,
� �� i � � � � �
� j'�;�i , �— ���'a.u� aj ci � i
C� oi -0��.0 � o�-a� W W °' �n ���-�X� ���WI
� Q: � i (n Z in
M 0. ' +� � � ! Y u� , � ; � m rn I rn a� � a> >' � � � L� ' c
` � p. C � � I C � C � � Q-' � � 'C 'a 'a `� 4- v- I � � � (n (n ', LLJ ++ .+-� ++ i -
I- � U �U .0 �U U U'� O O 10 � �� �'� �(n iU (n ''IZi i�' C C'O
.-� �' '�� '�, N �, �. ' . N ', � '. ; � . ' N I ', � �., ' . ', j .� � ;
� (6
o � �` �� o � �` o �` � , o J � ; o ; � o '� ��� �� �' '� J J �
4"" �.� '� ' Y � Y � `1 � � Y�. in i/i Y i Y ��� �C I� I� Y��, Y�� i i%) Ui Y
�.O ,.'++ N �u� �.u� '++'tn �N �+ y .N It4 ;tA �� iu� i� ��,N cn '++ cn
Q in Q'I� � � Q � � a � � � � �'�'�'� � � Q � � �
��������_ �����-������
N
�
�
O
�
0
�
-�--+
�
v
-1--�
U^'
W
.O
I..1�
��
L
�
.�
N
�..
�
O
V
r�
i
�
�
�
�
O
�
�
-- �--. � � i I
� _--� � _--� �
� , � , , --, -. I -,,
� �
� � , —, i � � I --'�- - -:� - -i�
o �-�- i � I I �.
z �� � �'�n � � � i �
- __� --j�i i�l — -- I�� —� '-- , ,
M � i__ , i I � I I
� o---;_, � , � I �—'— —
N cn I I I I�I I
Q ----�—' _II__ I� �_._I___ ,
, �
� i �� I I I I I i
� ' , I I I � I I i, � '
C'O �. Ch M c`') M M� M c'') . M' M ��� M' M �I c+� '. M�� M' M'. M�� M.�, M.('� , M M(`')
r ' T � r l� [- r [- . r [- t- �� r� T ,[- . r
� � � �'. � 0 � � � �, � �. � ' � . � � � , � �. Q . 0 � � � �
tp N N N�N N N N'�N N�N N�N ��N �N N N N'N N N N N N
. � .� � � � � �� .� � � . .� .� �
C d' � e0 d' , m � � � 'V' CO .O� � CO (O CO � � N �, N . (D �. � CO . (O N N . M I� N
LL- N�.N iN ,� ,r" ,� �,N N N � N,N iN N N N N N� N N
Y�� O.O i O O( � ��, �— � c- . �� 1` I� � �— i � � � � <— . �— �-, c- � �
� ��� � �� ;� . =� � � �� '� � '� .
� i �I � � ! � � ' � �� � i ' � �
('O M ��M '.c'O �.M �.M M �C'') �.M ,M M 'M �M ;C'O �M .M �M �c'') M fM �,cO M �C`')
r�� �r .r' � �r .r r r���,r I I I�T ��r .r r r.r' �.t_ C"
��.� �� �:� � � ��.� � � 0.� �,� ID 0.� � � � �,� Q Q
�, N'N 'N �N N N N N N'N N N �'N ;N �N 'N N N N N,N N N
C�O ���. '�d' . a0 I � i � 00 � O� CO �, (O i .�— �, O N� N' t0 (O C� � c�_O f� � CO 'd' N
f� �.— N�N e�- i� � N N �'� 'N �N !N 'N N N r, 'N '� � N
Y . � :� �� �� � . � .
�, O'O ,O �O �r � ti I� �� �� (c- �� � � � r�. r,.
� '� �� . � � . � � � '� .� ��� .� , � ..
� � � �� I �� � � � i I� � � � I I i � �
� � �
C i� �M �O O IM �N ,I� �O i0 ;O �,00 !M �C'� �O �N � I� �O �f� !N ��CO ���0 �O
O ' � � �I . . r, I �I I I � � i r. {
�� � I � � i I i ��
�;j � ��
o� i I � i i i I I I i
I ' c i � i �
� ' � ; °� � ;
'�_� � � rn �
I I �: N : ;. �; C �
. I I 1 Q, ! I �i '� ~ i I ' �
. i ; O �', , � .,,� ',' .,� � I L I �
. �� I w � � �. � � N � ; � ,� i � �
�
' � 0 I ' � ' O i �' I 0 il : I �
� I � . � � . 1 ' I � � I '� I �
C � i�i i V � I_y � � , � o I I
E ! I � c I °� m I a� U I
� ' � ' , j c C9 � r I ,, o ;
a' ja�; c° � N '�'',+ � iaNil �' �`'� ;'
m �i a�� ia� � ;�,; H� � ; ',�i�
�� � �Q����c� a� ��� �� E � �a�'��o i�;
� � !_ �p'� ;� ! Z a'�i 'y I- � +�+ I I �� I� o
� ��� iV Qi� � u' ��N V�= ��'� i>+; N�Q, U;p @
� � �'.� T �� � , U �:� +-' �: C � � �:� (n ; � � ; -7 � ~ I U � � � � ' � � . � � � � �
X N-•= p V;f4 ,p �C� '�. � �+'Q I� iC � � .�p IQ;—'C U
�— � � �i ; N !: Q � N �� (p T C . tn �, O" Q' � (p '', N i �,N � ' LI,J �� Q. i � � � � � ', � j @ .
�� .0 .O ' :� � ,� p.,IN �Z � �p 'd' . IN U �
f� Z �� z (6 :' p ;�=r . 4= � � �-�+ , 0 ,� V � '�. A N j � � LL � i ii � �' � � � �
� � ti l � �'� ` =- ; a� N N ! (� U , Q � ' � � c'' i � � a� a� ' � . � v�'i , i � c�i
z� — — i--�,> '����� ;�'�;Ej� Q �j> >'�>�U!c • �
� �'�owl� ��:�. - rn•� c�o ola.�a��o o',o, �_ � N Q
� v> ',v� ,Z �� iG> ;c �o-�Q-,C . �o ,� �� IF- i> !� �,� �,� �N i�o � N m
� c c� c, N:� O �O ;�� •, �� j a� � a� 'Q i� ',U U U,. �,c ,� c�
� F- =c ,�; a u� I�! m u= � i..� i�
i , � � ; •� ,
� '(i � �. �� �! I i U � il
� � � I ' ~ la� � �
' '�, �
� w'w w��-����'�� u- v�°��,oi ��°jQ-I� ��p,��U�a����Q�� �a
CJ � a Q. a:� �' a- '� c> a� a� N c c� c�
�� ������0'� O O'.cic� � w�Q!pI�`o o ���,c � o �
�' N;�n u� �;•� ,•� a a. a. i a �, c� �- a. ❑ g
� c': c! c'� � cn cn cn cn � i= f`- Q Q Q� Q� c� ' u c� U'u. ' ii ' ii ' ii �i
� � a� a� ' > � ' a� � ' a� '� a� ', � ! � �� a� ; I a�
p � o ' o J 'I o .�` o �` o ; � ' ' o .�' ; o
0 Y ��Y � . � (i� ..Y '�C N ' � � � � 'Y �Y N :(/i 'Y .Y : fA , i �''Y i,L Y �
�n u� � � m u� cn '� +� a> :� rn i u� �' m cn ' u� � i� u� u� �n �
� m m — cu ca — � � co c� ca c� �' ro cu ca
a � �- � � � �- �- . � a � a �- �- ' � � �- �- � a � � �- �
� ���� � ���� ���
M
O
�
0
SECTION 7
P T-
WARRANTYAND OS
WARRANTY SERVICES
Motorola has over 75 years of eYperience supporting mission critical communications for public
safety and public service agencies. Motorola's technical and service professionals use a structured
approach to life cycle sei•vice delivery and provide comprehensive maintenance and support
throughout the life of the system. The value of support is measured by system availability, which is
optimized through the use of proactive processes, such as preventive maintenance, fault monitoring
and active response management. System availability is a fiinction of having in place a support plau
delivered by highly skilled support professionals, baciced by proven processes, tools, aud continuous
training.
THE MOTOROLA SERVICE DELIVERY TEAM
Customer Support Manager
Your Motorola Customer Support Manager provides coordination of support resources to enhance the
quality of service delivery and to ensure your satisfaction. The Customer Support Manager (CSM) is
responsible to oversee the eYecution of the Warranty and Service Agreement and ensure that
Motorola ineets its response and restoration cycle time coimnitments. The CSM will supervise and
manage the Motorola Authorized Servicer's functions.
Motorola System Technologists
The Motorola System Technologists (ST) are available to assist Motorola's Authorized Serviceis
when needed for network health and operations.
Motorola System Support Center
Located in Schauinburg, Illinois, the Systetn
Support Center (SSC) is a lcey coinponent to the
overall management and system maultenance.
As detailed in this Customer Support Plan, the
following services are provided by the System
Support Centei:
o Networlc Monitoring
o Dispatch Service
o Infi•ash�ucture Repair with Advanced
Replacement
o Technical Support
- Extensive Fxperience—Motorola has over 75
years of experience supporting mission critical
communications and the Public Safety
community.
- Capacity to Respond—Motorola's network of
local service centers, repair depots, system
support center and parts support enable
Motorola to provide quick and effective service
delivery.
- Flexibility and Scalability—Motorola's Support
Plans are customized to meet individual
Customer needs.
- Skills and Process—Motorola uses a well-
established, structured, and disciplined
approach to provide service delivery.
Motorola's team of well-trained and committed
people understands the communications
technology business.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disciosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Resfricted Warranty and Post-Warranty Services 7-1
Motorola Local Service Provider
7.1
7.1.1
7.1.2
, �
Motorola's authorized service centeis are staffed with tcained and qualified tecl�nicians. They provide
rapid respoilse, repair, restoration, installations, removals, prograinmiug, and scheduled preventive
inaintenance taslcs for site standards coinpliauce and RF operability. Motorola's authorized service
centers are assessed amivally for technical and adminish�ative competency.
Motorola places great emphasis on ensuring that communications systems, sucli as the one proposed
for the City of Fort Woi�th meet high standards for design, manufacture, and performauce. To enhance
the value of the communications system being acquired, Motorola offers customized warranty and
post-warranty services as outlined in this section.
WARRANTY SERVICES
Motorola will provide warrauty seivices per our standard warranty terms and conditions as outlined
within the Communication Systems Agceement within this proposaL In addition to the Standard
Commercial Warranty, the service products that compt•ise the Custom Warranty package mirror those
delivered to the City of Fort Woi�th ASTRO 25 Master Site and are listed below along with a brief
description.
Dispatch Service
Motorola's Dispatch Service ensures that trained and qualified technicians are dispatched to diagnose
and restore your cominunications networlc. Following proven response and restoration processes, the
local authorized seivice center in your area is contacted and a qti�alified technician is sent to your site.
An autoinated escalation and case inanagement pi•ocess is followed to ensure that technician site
arrival and system restoration coinply with contracted response and restore times. Once the issue has
been resolved, the System Support Center veri�ies resolution aud with your approval, closes the case.
Activity records are also available to provide a comprehensive histoiy of site performance, issues, and
resolution.
On-Site Infrastructure Response
Motorola OnSite Infi•astructure Response provides local, traiued and quali�ed techuicians who arrive
at your location to diagnose and restore your communications network. Following proven response
and restore processes, Motorola Dispatch contacts flie local autliorized service center in your area aud
dispatches a qualified technician to your site. An automated escalation and case management process
ensures that tecllnician site arrival and system restoration comply with contracted response times. The
field technician restores the system by performing first level troubleshooting on site. If the technician
is unable to resolve the issue, flie case is escalated to the System Support Center or product
engineering teams as needed.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Warranty and Post-Warranty Services 7-2
�
�
Netvuork Preventative Maintenance
Network Preventative Maintenance provides an operational test and aliguinent on your infi•astructure
or fixed network equipment to ensure that it ineets original manufacturer's specifications. Trained
technicians:
0 Physically inspect equipment
• Remove dust and foreign substances
0 Clean filters
0 Measure, record, align and adjust equipmeut to meet original mauufacturer's specificatious
This service is performed based on a schedule agreed upon between you and Motorola. Network
Preventative Maintenance proactively detects issiies that may result in system malfunctions and
operational interruptions.
Infrastructure Repair
Infrastructure Repair service provides for the repair of all Motorola-manufactured equipment, as well
as equipmeiit fi•om third-party infrastructure vendois. All repair management is handled through a
central location eliminating your need to send equipment to multiple locations.
Comprehensive test labs replicate yoiu network in order to reproduce and analyze the issue. State-of-
tl�e-art, iildustry-standard repair tools enable our technicians to troubleshoot, analyze, test, and repair
your equipment. Our IS09001 and TL9000-certified processes and methodologies ensure that your
equipment is quicicly returned maintaining the highest quality standards.
Service agreenlents allow you to budget your maintenauce costs on ali annual basis. Equipment
covered under service agreemeilts also receives higher seivice priority, which results in quicicer repair
times.
Infras�ructure Repair with Advanced Replacemeni
�
Infi�astructure Repair with our Advanced Replacement upgrade sLipplements your spares inventoiy
with Motorola's centralized inventory of critical equipinent. In advance of Motorola repairing the
malfunctioning unit, a replacement unit is sent to you withiu 24 hours to ensure a spare unit is
available. Upon receipt of the malfunctioning u�iit, Motorola repairs the unit and replace it in our
centralized inventoiy.
Technical Support Service
�
Motorola Technical Support service provides an additional layer of support through centralized,
telephone consultation for issues that require a high level of commLinications network expertise and
h•oublesliooting capabilities. Technical Support is delivered by the System Support Center (SSC). Tl�e
SSC is staffed with traiued, slcilled teclmologists specializing in the diagnosis and swift resolution of
networlc performance issues. These technologists ha�e access to a solutions daYabase as well as in
house test labs and development engineers. Technical Support cases are continuously monitored
against stringent inbound call managelnent and case management staudards to ensure rapid and
consistent issue resolution. Technical Support service translates into measurable, customer-specific
metrics for assured networlc performance and system availability.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Moforola Solutions Confidential Restricted Warranty and Post-Warranty Services 7-3
7.1.7 Network Monitoring Service
' Network Monitoring Service can help keep your network at optimum availability so it is ready to
� serve mission critical cominunications needs. By watching over the networlc continuously, Network
Monitoring Service takes action whenever needed, and resolves network problems. We often
intervene and correct the problem before you even know a problem exists. Network Monitoring
Seivice provides improved productivity and enhanced uetwork performauce, which in turn helps to
increase your technology Return-On-Investment.
Using a combination of network monitoring software, automated alerts, and remote diagnostics
inquiries, our System Support tecl�nologists actively monitor yolir network to maximize network
uptime and overall preparedness...for the expected and unexpected. Upon receiving an alert, our team
immediately performs a series of diagnostics to assess the problem. Often the situation can be
resolved t•emotely, but wheil additional attention is requii•ed, local �eld technicians are dispatclled
immediately to your site to achieve restoration.
Motorola's Network Mouitoring service is a vital component of au intelligent communication support
plan that keeps your business operating smoothly, yotu• costs down, and assures maximum
preparedness at all times.
Specifically, Network Monitoring Seivice provides:
• Improved network availability
• Remote and timely resolution to minimize downtiine
• Cost efficiencies
• Optimize time at site due to assessment and knowledge trailsfer before dispatch
• Minimize unnecessary trips to site
• Mitigate need for 24x7 operations monitoring center
• Detailed Reports
:
�
Security Monitoring Service
Security elements siich as anti-virus, firewalls, and Intrusion Detection Systems (IDS) are a good first
step, but they ai•e not enough to secui•e your networlc. Radio network operators must take additional
steps to reduce vulnerabilities to potential attack and protect critical radio network infi•astructure.
Motorola's ASTRO 25 Security Monitoring is a complete solution that reduces the rislc of network
availability being impacted by a security threat. Specialized security analysts provide uninterrupted
monitoring of the radio network security elements utilizing advanced correlation and visualization
tools to detect, characterize, and respond to eveilts that are specifically applicable to governinent and
public safety radio networks. Our security analysts have direct and immediate access to Motorola
engineers for rapid resolution. This level of service ensures the operational impact that security events
inay cause to your network are minimized or eliminated.
Securiiy Update Service (SUS)
Conimercial security software updates are often designed without RF systems in mind and could
cause inadvertent harm to your radio network, disrupting mission-critical communications and putting
your fiist responders and citizens at risk. The Motoi•ola Security Update Service (Table 7-1) assures
tl�at coimnercial anti-virus deiinitions, operating systetn software patcl�es, and Inh•usion Detection
Sensor signature files are compatible with your ASTRO 25 network and do ilot interfere with network
fi�nctionality. Our expert network security technologists analyze, perform testing, and validate the
latest security software updates in a dedicated test lab aud provide continuous monitoring of updates
to provide you regular electconic updates upon completion of successful testing.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Motorola Solutions Confidential Restricted Warranty and Post-Warranty Services 7-4
Table 7-1: Security Update Service
7.2
Anti-virus Definition Update `�
Minor Release (patch release) `�
Information Assurance Remediation
Major Release (system release)
Hardware Refresh
Implementation Services
Regional Partner Invoicing available
a Anti-virus definitions and intrusion detection sensor updates for Motorola supplied equipment
fi•om applicable original equipment manufacturer
• Minor releases may include commercial OS and application security updates, patches and service
pacic updates for Microsoft Windows and Server OS, Red Hat Liimx, Sun Solaris and any
Motorola software service pacics that may be available
e Recominendations for IA remediation may include, but is not limited to the following: provide
sectuity software updates; provide operating systein security updates or patches; iinplement
configtu�ation changes; upgrade to a later ASTRO 25 System Release (upgrade expense not
included), or recotmnending a compeiisating conh�ol
• Regional partner invoicing provides ability to separate invoicing across multiple agencies
POST-WARRANTY SERVICES
As Motorola's continuing commitment to supporting your system, warranty services can be eYtended
after the first year to provide maintenance and service support in future years. Any of the services that
we identify can be customized in future years, and are available for purchase either in "System
Support Services" pacicages or as individual seivice offerings (
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Warranty and Post-Warranty Services 7-5
Table 7-2). These system support services signi�cantly benefit tlle City of Fort Worth because the
' system can be effectively supported after the wari•anty period, thereby maximizing the operational
capabilities and usefiil life of the systeni and protecting your iuvestment in the system.
7.3
A quote for post-warranty support services have not been included with this offering, but cau be
prepared upon request.
SUMMARY
Whether it's a routine service call, or a disaster situation, Motorola undeistands its responsibility and
talces pride in its comnlitment to deliver proven response seivice to the public safety community.
Motorola l�as the capability to provide the technical, administrative, consultative, and maintenance
repair seivices needed to support, enhauce, and maintain the effectiveness of your communications
network. Motorola's goal is to provide the City of Fort Worth with the qualified resources, to
maintain and improve system operation and availability, and to deliver world class service support.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Warranty and Post-Warranty Services 7-6
Table 7-2: Warranty Overview
. •. • •.
Dispatch Service `�
On Site Infrastructure Response `�
Network Preventative Maintenance `�
Infrastructure Repair `�
Infrastructure Repair with Advanced Replacement `�
Technical Support Service `�
Network Monitoring Service `�
Security Monitoring Service `�
Security Update Service (SUS) `�
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Warranty and Post-Warranty Seivices 7-7
SECTION 8
RI I N G S U M MARY
P C
Motorola is please to offer the following:
�• � .
City of Fort Worth Dynamic System Resiliency (DSR) Add-On $795,587.00
System Upgrade Agreement II (SUA II) through 8/31/2016 $186,667.00
- Years 2014, 2015, and 8 months of 2016 to line up with current system
SUA II rofile based on o-live date end of 2013
Total System Contract Price $982,254.00
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Pricing Summary 8-1
SECTION 9
M AN D CON
DITIONS
TER S
Terms and Conditions are included on the following pages.
City of Fort Worth
Dynamic System Resiliency (DSR)
10 April 2013
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
� Motorola Solutions Confidential Restricted Terms and Conditions 9-1
SYSTEM PURCHASE AGIZEEMENT (Radio Systems)
THIS SYSTEM PURCH E AG EM NT ("Agreement" or "Primary Agreement") is inade
and entered into this�_��ay of 2013, by and between Motorola Solutions, Inc., a
Delaware corporation duly authori ed to onduct business in the State of Texas ("Motorola" or
"Seller") and the City of Fort Worth, a home-rule municipal corporation organized under the
laws of the State of Texas ("Purchaser" or "City").
WITNESSETH:
WHEREAS, the Purchaser desires to purchase a Communications System; and
WHEREAS, Motorola desires to sell a Communications System to Purchaser; and
WHEREAS, Houston-Galveston Area Council ("H-GAC"), acting as the agent for various local
goveriunental entities who are "End Users" under interlocal agreements (including the
Purchaser) has solicited proposals for radio corrununications equipment and conducted
discussions with Motorola concerning its proposal and, where applicable, in accordance with the
competitive procurement procedures of Texas law; and
WHEREAS, on May 30t�', 2012 H-GAC and Motorola entered into Contract No. RA05-12 (the
"Contract"), which provides that End Users may purchase radio communications equipment
from Motorola pursuant to certain terms contained therein; and
WHEREAS, pursuant to Ai-ticle 6 of the Contract, Motorola and Purchaser now wish to enter
into this System Purchase Agreement to delineate the specific terms of the purchase of radio
communications equipment from Motorola by the Purchaser.
THEREFORE, the parties hereby enter into an agreement pursuant to which Motorola shall
perform the worlc and furnish the equipment and services as more fully set forth herein and in the
following exhibits, which are either attached hereto or incorporated by reference and hereby
made a part of this Agreement:
Exhibit A
Exhibit B
General Provisions.
Motorola Software License Agreement.
E�ibit C Technical and Implementation Documents, consisting of: Motorola's April 12,
2013 Proposal (Section 1 System Description, Section 2 System Drawings,
Section 3 Equipment List, Section 4 Acceptance Test Plans, Section 5 Statement
of Worlc, Section 6 Performance Schedule, Section 7 Warranty and Support, and
Section 8 Pricing) and the May 29, 2013 SUA II Statement of Worlc.
Exhibit D May 30, 2012 Motorola/H-GAC Contract No. RA05-12
Exhibit E Warranty and Maintenance
applicable).
City of Fort Worth & Motorola
P25 IP Trunked Radio DSR Agreement
Plan and Service Terms and Conditions (if
�FFICIAL RE�ORD
- 1 - ��TY $��I'R,��i�lYfi Pucchase Agreement
�i ����� ��
NOW, THEREFORE, for and in consideration of the mutual promises and covenants contained
herein, the parties agree as follows:
Section 1 SCOPE OF WORK
A. Motorola shall fiirnish all of the equipment and software as outlined in Exhibit C and
provide the tools, supplies, labor and supervision necessary for the installation of the items
purchased in accordance with Exhibit C.
B. In addition to responsibilities described in the Statement of Worlc, Purchaser shall
perform the following coincident with the performance of this Agreement:
(1) Provide a designated Project Director.
(2) Provide ingress and egress to Purchaser's facilities and/or sites as requested by Motorola
and have such facilities available for installation of the equipment to be installed.
(3) Provide adequate telephone or other communications lines (including modem access and
adequate interfacing networlcing capabilities) for the installation, operation and support of the
equipment.
(4) Provide adequate space, air conditioning and other environmental conditions, and
adequate and appropriate electrical power outlets, distribution, equipment and comlections for
the installation, operation and support of the equipment.
(5) Provide a designated work area with adequate heat and light, and a secure storage area
for equipment delivered to the Purchaser. The Purchaser shall be solely liable for loss or damage
to equipment prior to, during and following installation when such equipment is on or within
Purchaser's facilities and/or vehicles.
Section 2 SITES
This Agreement is predicated on the utilization of sites and site configurations, which have been
selected either by the Purchaser or by Motorola and set forth in Exhibit C. In either situation,
should it be determined by either Motorola or Purchaser during the course of performance on
this Agreement that the sites or coniiguration selected are no longer available or desired, new or
replacement sites or coniiguration will be selected and approved by both Motorola and the
Purchaser. If any price or schedule adjustments are necessary as a result of these new or
replacement sites, such adjustments will be added to this Agreement by change order in
accordance with Section 4 of the General Provisions.
Section 3 SUBSUIZFACE/S'TRUCTURAL CONDITIOIVS
This Agreement is predicated upon normal soil conditions defined by E.LA. standard RS-222
(latest revision). Should Motorola encounter subsurface, structural, adverse envirolunental
' and/or latent conditions at any site differing from those indicated on the speciiications, or as used
City of Fort Worth & Motorola - 2- System Purchase Agreement
P25 IP Trunked Radio DSR Agceement
in the preparation of the bid price, the Purchaser will be given immediate notice of such
conditions before they are further disturbed. Thereupon, Motorola and the Purchaser shall
promptly investigate the conditions and, if found to be different, will adjust the plans and/or
speciiications as may be necessary. Any changes that cause an adjustment in the contract price
or in time required for the performance of any part of the contract shall result in a contract
modification in accordance with Section 4 of the General Provisions.
Section 4 PERIOD OF PERFORMANCE
A. Motorola projects that it will be able to obtain final acceptance and completion of the
Acceptance Test Plan within the time interval speciiied in Exhibit C(if applicable). A more
detailed timeline shall be provided to Purchaser after the design review and customer lcicic-of�
meeting.
B. Whenever a party knows or reasonably should know that any actual or potential
condition due to circumstances beyond its control is delaying or threatens to delay the timely
performance of the work, the party shall within thii-ty (30) days give the other pai�ty notice
thereof and may request an extension of time to perform the work.
C. In order to successfully integrate and implement this project, shipments will be made
F.O.B. Destination to Purchaser facilities, local Motorola staging facilities, warehousing
facilities, or any combination thereo£ It is agreed that this plan is acceptable to Purchaser and
that Motorola will advise prior to shipment of actual destination and that Purchaser will accept
shipment, and malce payment as required by this Agreement.
D. It is also agreed that equipment shipping dates reflected in this Agreement are estimates
only, and that shipment may be made at any tiine prior to, or subsequent to these estirnated
shipping dates.
Section 5 ACCEPTANCE CRITERIA
A. Motorola will test the Communications System in accordance with the Acceptance Test
Plan. System acceptance will occur upon the successful completion of such testing ("System
Acceptance") at which time both parties shall promptly execute a certificate of system
acceptance. If the Acceptance Test Plan includes separate tests for individual subsystems or
phases of the System, both parties shall promptly execute certificates of subsystem acceptance
upon the successful completion of testing of such subsystems or phases. Minor oinissions or
variances in performance which do not materially affect the operation of the Communications
System as a whole will not postpone System Acceptance. Purchaser and Motorola will jointly
prepare a list of such omissions and variances which Motorola will correct according to an
agreed upon schedule.
B. Motorola agrees to notify Purchaser when the Cominunications System is ready for
acceptance testing. Motorola and Purchaser agree to commence acceptance testing within ten
(10) business days after receiving such notiiication. If testing is delayed for reasons within the
control of Purchaser or its einployees, contractors, agents or consultants for more than ten (10)
City of Fort Worth & Motorola - 3- System Purchase Agreement
P25 IP Trunked Radio DSR Agceement
business days after notification, iinal payment will be due within thirty (30) days after such
� notification and the Warranty Period will commence immediately.
C. Motorola may, but is not obligated to, issue written authorization for Purchaser to use the
Communications Systein or its subsystem(s) for limited training or testing purposes, prior to the
completion of testing by Motorola. Any use of the Communications System without prior written
authorization by Motorola shall constitute System Acceptance.
Section 6 PAYMENT SC�IEDULE
A. Motorola agrees to sell all of the equipment and perform the services as outlined in the
Scope of Work, and Purchaser agrees to buy the aforementioned equipment and services for an
amount not to exceed the sum of Nine Hundred Eighty Two Thousand Two Hundred Fifty Four
Dollars and No Cents ($982,254.00), which includes the H-GAC administration fee. The final
price may be adjusted by change orders approved pursuant to Statement of Worlc attached hereto
as Exhibit "C".
B,
1.
2.
3.
4.
5.
Payments to Motorola shall be made according to the following milestones:
30% of the total contract price upon receipt of Notice to Proceed;
40% of the total contract price upon delivery of the Equipment;
15% of the total contract price upon coinpletion of Installation;
10% of the total contract price upon System Acceptance; and
5% of total contract price upon Final Acceptance
C. During the Detailed Design Review, the City and Motorola will develop a Performance
Schedule to coi-�espond with the Payinent Milestones set forth herein in this section. In the event
of any substantial delay in providing sites, space, approvals, licenses, or any other obligations
required preceding delivery of Motorola equipment pursuant to the Performance Schedule,
Purchaser or Motorola shall initiate a Change Order to modify the Performance Schedule. The
Change Order shall be mutually agreed upon and executed by both parties. It is agreed that
Motorola will ship equipment as planned, in the manner specified in this Agreement. Purchaser
shall make payment in accordance with the Payment Milestones of this Agreement.
D. Payments to Motorola shall be made as follows:
(i)
(ii)
Motorola shall immediately forward an invoice for the payment requested in
Section 6(B) above to Purchaser.
Purchaser shall pay the Motorola invoice within thirty (30) calendar days of
receipt.
City of Fort Worth & Motorola - 4- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
E. Motorola will pay H-GAC's administrative fee in accordance with the payment terms of
MotorolalH-GAC ContractNo. RA05-12 dated May 30, 2012.
F. TERM. Unless terminated in accordance with other provisions of this Agreement or
extended by mutual agreement of the Parties, the term of this Agreement begins on the last date
executed by the parties and continues until the date of Final Project Acceptance or expiration of
the Warranty Period as set forth in Exhibit A, Section 11 of this Agreement, whichever occurs
last.
Section 7 PROJECT MANAGEMENT
A. If the size or complexity of the project warrants, Motorola will assign a Project Manager,
who is authorized to exercise technical direction of this project. Motorola, at any time, may
designate a new or alternate Project Manager whose qualifications are acceptable to Purchaser
with written notice to Purchaser and H-GAC.
B. All matters affecting the terms of this Agreement or the administration thereof shall be
referred to Motorola's Contract Administrator who shall have authority to negotiate changes in
or amendments to this Agreement. However, no changes to this Agreement shall be finally
approved unless agreed to in writing in accordance with the terms of this Agreement and signed
by an authorized representative of each party.
Section 8 NOTICE ADDRESSES
A. Motorola Solutions, Inc.
1303 East Algonquin Road
Schaumburg, IL 60196
Attn.: Law Department
B. City of Fort Worth
1000 Throckmorton Street
Fort Worth, TX 76102
With a copy to the City Attorney
At same address
C. Houston-Galveston Area Council
3555 Timmons Lane, Suite 120
Houston, Texas 77027
Attn.: Public Services Manager
Section 9 ORDER OF PRECEDENCE
In the event of an inconsistency in this Agreeinent, the inconsistency shall be resolved in the
following order:
Terms and conditions of this Agreement.
City of Fort Worth & Motorola - 5- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
Exhibit A General Provisions.
Exhibit B
Motorola Software License.
Exhibit C Technical and Implementation Documents, consisting of: Motorola's April 12,
2013 Proposal (Section 1 System Description, Section 2 System Drawings,
Section 3 Equipment List, Section 4 Acceptance Test Plans, Section 5 Statement
of Worlc, Section 6 Performance Schedule, Section 7 Warranty and Support, and
Section 8 Pricing) and the May 29, 2013 SUA II Statement of Worlc .
Exhibit D
Exhibit E
Section 10
May 30, 2012 Motorola/H-GAC Contract No. RA05-12
Warranty and Maintenance Plan and Service Terms and Conditions (if applicable)
DISPUT�S
Motorola and the Purchaser will attempt to settle any claim or controversy arising out of this
Agreement tluough consultation and negotiation in good faith and a spirit of mutual cooperation.
If those attempts fail, then the dispute may be mediated by a mutually acceptable mediator to be
chosen by Motorola and the Purchaser within thil-ty (30) days after written notice by one of the
parties demanding non-binding mediation. If the parties agree to mediation, neither party may
urueasonably withhold consent to the selection of a mediator. Motorola and the Purchaser will
bear their own costs but will share the cost of the mediation equally. By mutual agreement,
however, Motorola and Purchaser may postpone mediation until both parties have completed
some specified but limited discovely about the dispute. The parties may also agree to replace
mediation with some other form of non-binding alternate dispute resolution procedure ("ADR").
Any dispute resolution proceedings, including mediation, shall be held in Tai7�ant County, Texas.
Any dispute which cannot be resolved between the parties tl-uough negotiation or mediation
within sixty (60) days of the date of the initial demand for it by one of the parties may then be
submitted to a court of competent jurisdiction in Tarrant County, Texas. Both Motorola and
Purchaser consent to jurisdiction over it by such a court. The use of any ADR procedures will
not be considered under the doctrine of laches, waiver or estoppel to affect adversely the rights
of either party. Nothing shall prevent either of the parties from resorting to the judicial
proceedings mentioned in this paragraph if (a) good faith effoi-ts to attempt resolution of the
dispute under these procedures have been unsuccessful or (b) interim relief from the court is
necessaiy to prevent serious and irreparable injury to one of the parties or others.
Section 11 SEVERABILITY
If any portion of this Agreement or any exhibits hereto is held to be invalid, such provision or
portion of such provision shall be considered severable, and the remainder of this Agreement
shall not be affected.
Section 12 HEAI)INGS AND SECTION I2EFERENCES
City of Fort Worth & Motorola - 6-
P25 IP Trunked Radio DSR Agi•eement
System Pui•chase Agreement
The headings given to the paragraphs are inserted for convenience only and are in no way to be
construed as part of this Agreement or as a limitation of the scope of the particular paragraph to
which the heading refers.
Section 13 SURVIVAL OF TERMS
The following provisions will survive the expiration or termination of this Agreement for any
reason: Section 6(Payment Schedule) if any payment obligations exist; Section 9(Order of
Precedence); Section 10 (Disputes); Section 11 (Severability); Section 12 (Headings and Section
References); Section 13 (Survival of Terms); Section 14 (Full Agreement); and Section 15
(Right to Audit).
Section 14 FULL AGREEMENT / AMENDMENTS
This Agreement and its Exhibits constitute the iinal expression of the agreement of the parties
and supersedes all previous agreements and understandings, whether written or oral, relating to
the worlc. This Agreement may be executed in multiple counterparts, each of which shall be an
original and all of which shall constitute one and the same instrument. A facsimile copy or
computer image, such as a PDF or tiff image, or a signature shall be treated as and shall have the
same effect as an original signature. In addition, a true and correct facsimile copy or computer
image of this Agreeinent shall be treated as and shall have the same effect as an original signed
copy of this document. This Agreement may not be altered, amended, or modified except by
written instrument signed by duly authorized representatives of the parties. The preprinted terms
and conditions found on any Purchaser purchase order, acicnowledgment or other form will not
be considered an amendment or modification of this Agreement, even if a representative of each
party signs that document.
Section 15 I2IGHT TO AUDIT
Motorola agrees that Purchaser shall, until the expiration of tluee (3) years after iinal payment
under this contract, have access to and the right to examine and photocopy any directly pertinent
boolcs, documents, papers and records of Motorola involving transactions relating to this
contract. Purchaser may send a representative to a Motorola facility during normal business
hours to conduct such limited review, or at Purchaser's request Motorola will provide copies of
the speciiic documents to Purchaser's location for its review. Motorola books and records
provided to Purchaser pursuant to this provision shall not be used, duplicated or disclosed to any
other third party without the express written permission of Motorola, unless required by law. In
no circumstances will Motorola be required to create or maintain documents not lcept in the
ordinary course of Motorola's business operations, nor will Motorola be required to disclose any
information, including but not limited to product cost data, which it considers confidential or
proprietary to Motorola. Motorola agrees that Purchaser shall have access during normal
working hours to all necessary Motorola facilities and shall be provided adequate and
appropriate worlcspace in order to conduct audits in compliance with the provisions of this
section. Purchaser shall give Motorola reasonable advance notice of intended audits.
City of Fort Worth & Motorola - 7- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
(a) Motorola further agrees to include in all its subcontractor agreements hereunder a
provision to the effect that the subcontractor agrees that Purchaser shall, until the expiration of
three (3) years after final payment under the subcontract, have access to and the right to examine
and photocopy any directly pertinent boolcs, documents, papers and records of such
subcontractor, subject to the provisions of the paragraph above, involving transactions to the
subcontract, and further, that Purchaser shall have access during normal worlcing hours to all
subcontractor facilities, and shall be provided adequate and appropriate worlcspace, in order to
conduct audits in compliance with the provisions of this article together with subsection (3)
hereo£ Purchaser shall give subcontractor reasonable advance notice of intended audits.
(b) Motorola and subcontractor agree to photocopy such documents as may be requested by
Purchaser. Purchaser agrees to reimburse Motorola and or subcontractor for the cost of copies at
the rate published in the Texas Administrative Code in effect as of the time copying is
performed.
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly
authorized representatives as of the last day and year written below.
MOTOROLA SOLUT,�NS, INC.
By: ''
Name:
Title:
MSSSI
Date:
ny Mabry
V'ice side & Dire
6 I � ��
PURCHASER:CITY OF FORT WORTH
�l
By: cJ L�itiv�---�
,�� Susan Alanis
Assistant City Manager
Date:
ATTEST:
CONTRACT AUTHORIZATION:
M&c: C�- a� a 7�
Date Approved: �O�'��o2('J �,3
City of Fort Worth & Motorola
P25 IP Trunked Radio DSR Agreement
:
Idlary J. Kay�
City Secreta y
APPROVED TO FORM AND LEGALITY:
Bry.�.�
Maleshia . Farmer
Sr. Assistant City Attorney
ppp1ClpL RECORD
ciTY seca�T���'
FT. YY�AI�T�, �'�
System Purchase Agreement
�
EXHIBIT A
GENERAL PROVISIONS
MOTOROLA SOLUTIONS, INC.
Section 1 STANI)ARDS OF WORK
Motorola agrees that the performance of work described in this Agreement and pursuant
to this Agreement shall be done in a professional manner and shall conform to
professional standards. All pacicaging and packing shall be in accordance with good
conunercial practice and industry regulations.
Section 2 TAXES
Purchaser is a tax exempt entity and shall not be liable for any taxes pursuant to this
Agreement. The prices set forth in the Agreement are exclusive of any amount for
Federal, State or Local eYcise, sales, lease, gross income service, rental, use, property,
occupation or similar taxes. If any taxes are determined applicable to this transaction or
Motorola is required to pay or bear the burden thereof, the Purchaser agrees to pay to
Motorola the ainount of such taxes and any interest or penalty thereon no later than thirty
(30) days after receipt of an invoice therefor.
Section 3 SHIPPING, TITLE AND RISK OF LOSS
Title to the equipment shall pass to the Purchaser upon delivery to Purchaser's designated
site following issuance of a Purchase Order by Purchaser's Project Manager. Rislc of loss
and damage to all equipment and materials shall be borne by the Seller until such
delivery as set forth above. The above notwithstanding, title to software and any third
party supplied software shall not pass upon payment of the license fee therefor or under
any circumstances.
Section 4 CHANGES IN THE WORK
A. The Purchaser may, at any time, by written order, make changes within the
general scope of the work, including but not limited to revisions of, or additions to,
portions of the work, or changes in method of shipment or packaging and place of
deliveiy.
B. If any order under this Section 4 causes an increase or decrease in the cost of or
time requued for the performance of any part of the worlc under this Agreement, an
equitable adjustment shall be made in the Agreement price or delivery schedule, or both,
and the Agreement shall be modiiied in writing accordingly. Motorola is not obligated to
comply with any order hereunder unless and until the parties reach agreement as to the
aforementioned equitable adjustment and same is reflected as an addendum to this
Agreement.
Section 5 LIMITATION OF LIABILITY
City of Fort Worth & Motorola - 1- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
Except for personal injury or death, Motorola's total liability whether for breach of
contract, warranty, negligence, indemnification, strict liability in tort or otherwise, is
limited to the price of the particular products or services sold hereunder with respect to
which losses or damages are claimed. IN NO EVENT WILL MOTOROLA BE LIABLE
FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL
LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH
MAY BE DISCLAIMED BY LAW. This limitation of liability provision survives the
expiration or termination of the Agreement and applies notwithstanding any contrary
provision. No action shall be brought for any breach of this contract more than four (4)
years after the accrual of such cause of action eYcept for money due upon an open
account.
Section 6 EXCUSABLE DELAYS
A. Neither Motorola nor the Purchaser shall be responsible for delays or lacic of
performance resulting from acts beyond the reasonable control of the party or parties.
Such acts shall inchide, but are not limited to, acts of God; fire; strilces; material
shortages; compliance with laws or regulations; riots; acts of war; or any other conditions
beyond the reasonable control of the party or parties.
B. Delays as identiiied herein may cause an impact on the Period of Performance
stated in the Agreement. Such delays will be subject to an Agreement addendum as
described in Section 4.
Section 7 DEFAULT
A. If Motorola is wholly responsible for failure to make delivery or complete
installation under the Agreement, the Purchaser may consider Motorola to be in default,
unless such failure has been caused by the conditions set forth in Section 6 of these
General Provisions.
B. The Purchaser shall give Motorola written notice of such default and Motorola
shall have thirry (30) days to provide a plan of action to cure the default. If Motorola
fails to cure the default, the Purchaser may terminate any unfulfilled portion of this
Agreement or complete the system through a third party. In the event the Purchaser
completes the system tl-uough a third party, Motorola shall be responsible for an amount
in excess of the Agreement price, not to exceed the value of the terminated portion,
incurred by the Purchaser in completing the system to a capability not exceeding that
specified in the Agreement.
Section � RESERVED
Section 9 LICENSES/AUTHORIZATION
City of Fort Worth & Motorola - 2- System Purchase Agreement
P25 IP Trunked Radio DSR Agceement
' The Purchaser is solely responsible for obtaining any licenses or other authorizations
required by the Federal Communications Coinmission and for complying with FCC rules.
Neither Motorola nor any of its employees is an agent or representative of the Purchaser
in FCC matters or otherwise. Motorola, however, may assist in the preparation of the
license application at no charge to the Purchaser. Purchaser acknowledges that project
implementation is predicated on receipt of proper FCC licensing.
Section 10 INDEMNIFICATION
Motorola agrees to and hereby indemnifies and saves Purchaser harmless from all
liabilities, judgments, costs, damages and expenses which may accrue against, be charged
to, or recovered from the Purchaser by reason of or on account of damage to the tangible
property of the Purchaser or the property of, injury to, or death of any person, to the
extent and in the proportion that such damage or injury is caused by Motorola's negligent
acts or omissions or intentional conduct or that of its employees, subcontractors, or
agents while on the premises of the Purchaser during the delivery and installation of the
conununications equipment. IN NO EVENT WILL MOTOROLA BE LIABLE FOR
INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
Section ll WARRANTIES
A. WARRANTY PERIOD. Upon System Acceptance, the System Functionality
representation described below is fulfilled. The Equipment and Motorola Software is
warranted for a period of one (1) year after System Acceptance ("Wananty Period") in
accordance with the applicable limited warranties shown below. In no event will the
warranty period last longer than eighteen (18) months after the Equipment and Software
is shipped from Motorola. Purchaser must notify Motorola in writing if Equipment or
Motorola Software does not conform to these warranties no later than one month after the
expiration of the Warranty Period.
B. SYSTEM FUNCTIONALITY. Motorola represents that the Communications
System will satisfy the functional requirements in Exhibit C. Upon System Acceptance,
this System Functionality representation is fulfilled. After System Acceptance, the
Equipment Warranty set forth below and the Software Warranty set forth in the Software
License Agreement will apply.
Motorola will not be responsible for performance deficiencies of the System caused by
ancillary equipment not furnished by Motorola which is attached to or used in connection
with the System provided hereunder. Additionally, Motorola will not be responsible for
System performance when the functionality is reduced for reasons beyond Motorola's
control including, but not limited to, i) an earthquake, adverse atmospheric conditions or
other natural causes; ii) the construction oi a building that adversely affects the
microwave path reliability or RF coverage; iii) the addition of additional frequencies at
System sites that cause RF interference or intermodulation; iv) Purchaser changes to load
usage and/or configuration outside the parameters specified in Exhibit C; v) any other act
of pai-ties who are beyond Motorola's control, including Purchaser or its employees,
contractors, consultants or agents.
City of Fort Wocth & Motorola - 3- System Purcllase Agceement
P25 IP Trunked Radio DSR Agreement
C. EQUIPMENT WARRANTY. Motorola warrants the Equipment against material
defects in material and worl�nanship under normal use and service during the Warranty
Period. Unless otherwise specified in writing, the Warranty Period for non-Motorola
manufactured Equipment will be as stated in this Section. At no additional charge and at
its option, Motorola will either repair the defective Equipment, replace it with the same
or equivalent Equipment, or refund the purchase price of the defective Equipment, and
such action on the part of Motorola will be the full extent of Motorola's liability
hereunder. Repaired or replaced Equipment is warranted for the balance of the original
applicable warranty period. All replaced parts of the Equipment shall become the
property of Motorola.
THIS WARRANTY DOES NOT APPLY TO
a) Defects or damage resulting from use of the Equipment in other than its
normal and customaiy manner.
b) Defects or damage occurring from misuse, accident, liquids, neglect or
acts of God, unless such defect or damage was caused by Motorola's
worlcmanship or performance.
c) Defects or damage occurring from testing, maintenance, installation,
alteration, modification, or adjustment not provided by Motorola pursuant
to this System Purchase Agreement.
d) Brealcage of or damage to antemlas unless caused directly by defects in
material or worlcmanship.
e) Equipment that has been subjected to unauthorized modifications,
disassembly or repairs (including the addition to the Equipment of non-
Motorola supplied equipment if not authorized by Motorola) which
adversely affect perforinance of the Equipment or interfere with
Motorola's normal wananty inspection and testing of the Equipment to
verify any warranty claim.
�
g)
h)
i)
J)
k)
Equipment that has had the serial number removed or made illegible.
Batteries (because they carry their own separate limited warranty).
Freight costs to the repair depot.
Equipment that has been subject to illegal or unauthorized alteration of the
software/firmware in the Equipment.
Scratches or other cosmetic damage to Equipment surfaces that does not
affect the operation of the Equipment.
Software.
City of Fort Worth & Motorola
P25 IP Trunked Radio DSR Agreement
- 4 - System Purchase Agreement
1) Normal or customary wear and tear.
D. Motorola Software Warranty. Motorola Software is warranted in accordance with
the terms of the Software License Agreement attached as Exhibit B.
E. These express limited warranties as set forth in this Section are extended by
Motorola to the original end user purchasing or leasing the System for commercial,
industrial, or governmental use only, and are not assignable or transferable. These are the
complete warranties for the Equipment and Software provided pursuant to this
Agreement.
F. THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER
WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Section 12 CONFIDENTIAL INFORMATION
Motorola proprietary computer programs will be released in accordance with the
Software License provisions set forth elsewhere, if applicable. All other material and
information of confidential nature marlced Motorola PROPRIETARY and/or
CONFIDENTIAL will be released as necessary under the following conditions:
(1) Pluchaser shall exercise reasonable and prudent measures to keep these items in
confidence.
(2) Purchaser shall not disclose these items to third parties without prior written
permission, unless Motorola malces them public or Purchaser learns them rightfully from
sources independent of Motorola, or it is required by law to be disclosed.
(3) Motorola, where necessary, retains the right to prescribe specific security
measures for the Purchaser to follow to maintain the confidentiality.
In the event disclosure of such information is necessazy, a separate Non-Disclosure
Agreement will be required.
Section 13 SOFTWARE LICENSE
A. Motorola Software. Any Motorola Software furnished will be licensed to
Purchaser solely according to the terms and restrictions of the Software License
Agreeinent attached as Exhibit B. Purchaser hereby accepts all of the terms and
restrictions of the Software License Agreement.
B. Non-Motorola Software. Any Non-Motorola Software furnished by Motorola will
be subject to the terms and restrictions of its copyright owner unless such copyright
City of Fort Worth & Motorola - 5- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
• owner has granted to Motorola the right to sublicense such Non-Motorola Software
pursuant to the Software License Agreement, in which case the Software License
Agreement (including any addendum to satisfy such copyright owner's requirements)
shall apply and the copyright owner will have all of Motorola's rights and protections
under the Software License Agreement.
Section 14 PATENT/COPYRIGHT INDEMNIFICATION
A. Motorola will defend at its expense any suit brought against Purchaser to the
extent it is based on a third-party claim alleging that the Equipment manufactured by
Motorola or the Motorola Software ("Motorola Product") directly infringes a United
States patent or copyright ("Infringement Claim"). Motorola's duties to defend and
indemnify are conditioned upon: Purchaser promptly notifying Motorola in writing of the
Infringement Claim; Motorola having sole control of the defense of the suit and all
negotiations for its settlement or compromise; and Purchaser providing to Motorola
cooperation and, if requested by Motorola, reasonable assistance in the defense of the
Infringement Claim. In addition to Motorola's obligation to defend, and subject to the
same conditions, Motorola will pay all damages finally awarded against Purchaser by a
court of competent jurisdiction for an Infiingement Claim or agreed to, in writing, by
Motorola in settlement of an Infringement Claim.
B. If an Infringement Claim occurs, or in Motorola's opinion is lilcely to occur,
Motorola may at its option and expense: (a) procure for Purchaser the right to continue
using the Motorola Product; (b) replace or modify the Motorola Product so that it
becomes non-infringing while providing functionally equivalent performance; or (c)
accept the return of the Motorola Product and grant Purchaser a credit for the Motorola
Product, less a reasonable charge for depreciation. The depreciation amount will be
calculated based upon generally accepted accounting standards.
C. Motorola will have no duty to defend or indemnify for any Infringeinent Claim
that is based upon: (a) the combination of the Motorola Product with any software,
apparatus or device not furnished by Motorola; (b) the use of ancillary equipment or
software not furnished by Motorola and that is attached to or used in connection with the
Motorola Pioduct; (c) Motorola Product designed or manufactured in accordance with
Purchaser's designs, specifications, guidelines or instructions, if the alleged infringement
would not have occurred without such designs, specifications, guidelines or instructions;
(d) a modification of the Motorola Product by a party other than Motorola; (e) use of the
Motorola Product in a manner for which the Motorola Product was not designed or that is
inconsistent with the terms of this Agreement; or (� the failure by Purchaser to install an
enhancement release to the Motorola Software that is intended to correct the claimed
infringement. In no event will Motorola's liability resulting from its indernriity
obligation to Purchaser extend in any way to royalties payable on a per use basis or the
Purchaser's revenues, or any royalty basis other than a reasonable royalty based upon
revenue derived by Motorola from Purchaser fi•om sales or license of the infringing
Motorola Product.
City of Fort Worth & Motorola - 6- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
D. This Section 14 provides Purchaser's sole and exclusive remedies and Motorola's
entire liability in the event of an Infringement Claim. Purchaser has no right to recover
and Motorola has no obligation to provide any other or further remedies, whether under
another provision of this Agreement or any other legal theory or principle, in connection
with an Infringement Claim.
Section 15 DISCLAIMER OF PATENT LICENSE
Nothing contained in this Agreement shall be deemed to grant, either directly or by
implication, estoppel, or otherwise, any license under any patents or patent applications
of Motorola, except that Purchaser shall have the normal non-exclusive royalty-free
license to use that is implied, or otherwise arises by operation of law, in the sale of a
product.
Section 16 WAIVER
Failure or delay on the part of Motorola or Purchaser to exercise a right or power
hereunder shall not operate as a waiver of the right or power. For a waiver of a right or
power to be effective, it must be in a writing signed by the waiving party. An effective
waiver of a right or power will not be construed as either a future or continuing waiver of
that same right or power, or the waiver of any other right or power.
Section 17 GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the
State of Texas. If any claim or action is brought pursuant to this Agreement, venue for
any such claim or action shall lie in the state courts located in Tarrant County, Texas or
the United States District Court for the Northern District of Texas, Fort Worth Division,
as applicable.
Section 18 ASSIGNABILITY
Except as provided herein, neither party may assign this Agreement or any of its rights or
obligations hereunder without the prior written consent of the other pai�ty, which consent
will not be urueasonably withheld. Any attempted assignment, delegation, or transfer
without the necessary consent will be void. Notwithstanding the foregoing, Motorola
may assign this Agreement, or its right to receive payment hereunder, to any of its
affiliates without the prior consent of Purchaser. However, Motorola shall provide
Purchaser with at least thirty (30) days written notice of any such assigrunent, and
Purchaser shall be authorized to request and entitled to receive a sworn afiidavit fi•om the
affiliate verifying its right to receive payment froin Motorola �rior to Purchaser making
any such payment. In addition, in the event Motorola separates one or more of its
businesses (each a"Separated Business"), whether by way of a sale, establishment of a
joint venture, spin-off or otherwise (each a"Separation Event"), Motorola may, without
the prior written consent of the other party and at no additional cost to Motorola, assign
this Agreement such that it will continue to beneiit the Separated Business and its
affiliates (and Motorola and its affiliates, to the extent applicable) following the
City of Fort Worth & Motorola - 7- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
Separation Event. Motorola shall provide Purchaser with at least thirty (30) days written
notice of any such assignment which constittrtes a Separation Event. Such assignment
will not relieve Motorola of its duties under this Agreement. Motorola may subcontract
any of the work, but subcontracting will not relieve Motorola of its duties under this
Agreement.
Section 19 SURVIVAL OF TERMS
The following provisions will survive the expiration or ternunation of this Agreement for
any reason: Section 2(Taxes); Section 5(Limitation of Liability); Section 7(Default);
Subsection 11.F (Disclaimer of Implied Warranties); Section 12 (Confidential
Information); Section 13 (Software License); and Section 16 (Waiver); Section 17
(Governing Law) and Section 19 (Survival of Terms).
Section 20 RESERVED
Section 21 MAINTENANCE SERVICE
If this Agreeinent contains a Wai7anty and Maintenance Plan, then, during the Warranty
Period, in addition to wai7anty services, Motorola will provide maintenance services for
the Equipment and support for the Motorola Software pursuant to the terms of this
Agreement, including the Warranty and Maintenance Plan and Service Terms and
Conditions. Such services and support are included in the Contract Price. If Customer
wishes to purchase additional maintenance and support services during the Wai7anty
Period, or any maintenance and support services after the Warranty Period, the
description of and pricing for such services will be set forth in a separate document.
Unless otherwise agreed by the Parties in writing, the terms and conditions applicable to
such maintenance and support will be Motorola's standard Service Terms and
Conditions, together with the appropriate statements of work.
City of Fort Worth & Motoi•ola - 8- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
Exhibit B
Software License Agreement
This Exhibit B, Software License Agreement ("Agreement") is between Motorola
Solutions, Inc., ("Motorola"), and � D� �D�T Gc�0�27��
("Licensee").
For good and valuable consideration, the parties agree as follows:
Section 1 DEFINITIONS
1.1 "Designated Products" means products provided by Motorola to Licensee with
which or for which the Software and Documentation is licensed for use.
1.2 "Documentation" means product and software documentation that specifies
technical and performance features and capabilities, and the user, operation and training
manuals for the Software (including all physical or electronic media upon which such
information is provided).
1.3 "Open Source Software" means software with either freely obtainable source
code, license for modification, or permission for free distribution.
1.4 "Open Source Software License" means the terms or conditions under which the
Open Source Software is licensed.
1.5 "Primary Agreement" means the agreement to which this exhibit is attached.
1.6 "Security Vulnerability" means a flaw or weakness in system security procedures,
design, implementation, or internal controls that could be exercised (accidentally
triggered or intentionally exploited) and result in a security breach such that data is
compromised, manipulated or stolen or the system damaged.
1.7 "Software" (i) means proprietary software in object code format, and adaptations,
translations, de-compilations, disassemblies, emulations, or derivative worlcs of such
software; (ii) means any modifications, enhancements, new versions and new releases of
the software provided by Motorola; and (iii) inay contain one or more items of software
owned by a third party supplier. The term "Software" does not include any third party
software provided under separate license or third party software not licensable under the
terms of this Agreement.
Section 2 SCOPE
Motorola and Licensee enter into this Agreement in connection with Motorola's delivety
of certain proprietary Software or products containing embedded or pre-loaded
proprietaiy Software, or both. This Agreeinent contains the terms and conditions of the
City of Fort Worth & Motorola - 1- System Pw•chase Agreement
P25 IP Trunked Radio DSR Agreement
license Motorola is providing to Licensee, and Licensee's use of the Software and
Documentation.
Section 3 GRANT OF LICENSE
3.1. Subject to the provisions of this Agreement and the payment of applicable license
fees, Motorola grants to Licensee a personal, limited, non-transferable (except as
permitted in Section 7) and non-exclusive license under Motorola's copyrights and
Confidential Information (as defined in the Primary Agreement) embodied in the
Software to use the Software, in object code form, and the Documentation solely in
connection with Licensee's use of the Designated Products. This Agreement does not
grant any rights to source code.
3.2. If the Software licensed under this Agreement contains or is derived from Open
Source Software, the terms and conditions governing the use of such Open Source
Software are in the Open Source Software Licenses of the copyright owner and not this
Agreement. If there is a conflict between the terms and conditions of this Agreement and
the terms and conditions of the Open Source Software Licenses governing Licensee's use
of the Open Source Software, the terms and conditions of the license grant of the
applicable Open Source Software Licenses will talce precedence over the license grants in
this Agreement. If requested by Licensee, Motorola will use commercially reasonable
efforts to: (i) determine whether any Open Source Software is provided under this
Agreement; (ii) identify the Open Source Software and provide Licensee a copy of the
applicable Open Source Software License (or specify where that license may be found);
and, (iii) provide Licensee a copy of the Open Source Software source code, without
charge, if it is publicly available (although distribution fees may be applicable).
Section 4 LIMITATIONS ON USE
4.1. Licensee may use the Software only for Licensee's internal business purposes and
only in accordance with the Documentation. Any other use of the Software is strictly
prohibited. Without limiting the general nature of these restrictions, Licensee will not
malce the Software available for use by third parties on a"time sharing," "application
service provider," or "service bureau" basis or for any other similar coinmercial rental or
sharing arrangement.
4.2. Licensee will not, and will not allow or enable any third party to: (i) reverse
engineer, disasseinble, peel components, decompile, reprogram or otherwise reduce the
Software or any portion to a human perceptible form or otherwise atternpt to recreate the
source code; (ii) modify, adapt, create derivative worlcs of, or merge the Software; (iii)
copy, reproduce, distribute, 1end, or lease the Software or pocumentation to any third
party, grant any sublicense or other rights in the Software or pocumentation to any third
party, or talce any action that would cause the Software or pocumentation to be placed in
the public domain; (iv) remove, or in any way alter or obscure, any copyright notice or
other notice of Motorola's proprietaiy rights; (v) provide, copy, transmit, disclose,
divulge or make the Software or pocumentation available to, or permit the use of the
Software by any third party or on any machine except as expressly authorized by this
City of Fort Worth & Motorola - 2- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
• Agreement; or (vi) use, or permit the use of, the Software in a maruier that would result in
the production of a copy of the Software solely by activating a machine containing the
Software. Licensee may make one copy of Software to be used solely for archival, bacic-
up, or disaster recovery purposes; providec� that Licensee may not operate that copy of
the Software at the same time as the original Software is being operated. Licensee may
malce as many copies of the Documentation as it may reasonably require for the internal
use of the Software.
4.3. Unless otherwise authorized by Motorola in writing, Licensee will not, and will
not enable or allow any third party to: (i) install a licensed copy of the Software on more
than one unit of a Designated Product; or (ii) copy onto or transfer Software installed in
one unit of a Designated Product onto one other device. Licensee may temporarily
transfer Software installed on a Designated Product to another device if the Designated
Product is inoperable or malfunctioning, if Licensee provides written notice to Motorola
of the temporaiy transfer and identifies the device on which the Software is transfened.
Temporary transfer of the Software to another device must be discontinued when the
original Designated Product is returned to operation and the Software inust be removed
fi•om the other device. Licensee must provide prompt written notice to Motorola at the
time temporaiy transfer is discontim�ed.
4.4. When using Motorola's Radio Service Software ("RSS"), Licensee must purchase
a separate license for each location at which Licensee uses RSS. Licensee's use of RSS
at a licensed location does not entitle Licensee to use or access RSS remotely. Licensee
may make one copy of RSS for each licensed location. Licensee shall provide Motorola
with a list of all locations at which Licensee uses or intends to use RSS upon Motorola's
request.
4.5. Licensee will maintain, during the term of this Agreement and for a period of two
years thereafter, accurate records relating to this license grant to verify compliance with
this Agreement. Motorola or an independent third party ("Auditor") may inspect
Licensee's premises, boolcs and records, upon reasonable prior notice to Licensee, during
Licensee's normal business hours and subject to Licensee's facility and security
regulations. Motorola is responsible for the payment of all expenses and costs of the
Auditor. Any information obtained by Motorola and the Auditor will be lcept in strict
coniidence by Motorola and the Auditor and used solely for the purpose of verifying
Licensee's compliance with the terms of this Agreement.
Section 5 OWNERSHIP AND TITLE
Motorola, its licensors, and its suppliers retain all of their proprietary rights in any form
in and to the Software_and Documentation, including, but not limited to, all rights in
patents, patent applications, inventions, copyrights, trademarks, trade secrets, trade
names, and other proprietary rights in or relating to the Software and Documentation
(including any corrections, bug fixes, enhancements, updates, modifications, adaptations,
translations, de-compilations, disassemblies, emulations to or derivative worlcs fiom the
Software or pocumentation, whether made by Motorola or another party, or any
improvements that result from Motorola's processes or, provision of information
City of Fort Worth c4c Motorola - 3- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
services). No rights are granted to Licensee under this Agreement by implication,
estoppel or otherwise, except for those rights which are expressly granted to Licensee in
this Agreement. All intellectual property developed, originated, or prepared by Motorola
in connection with providing the Software, Designated Products, Documentation or
related services, remains vested exclusively in Motorola, and Licensee will not have any
shared development or other intellectual property rights.
Section 6 LIMITED WARRANTY; DISCLAIMER OF WAI2ItANTY
6.1. The commencement date and the term of the Software warranty will be a period
of ninety (90) days from Motorola's shipment of the Software (the "Warranty Period"). If
Licensee is not in breach of any of its obligations under this Agreement, Motorola
wai7•ants that the unmodified Software, when used properly and in accordance with the
Documentation and this Agreement, will be free from a reproducible defect that
eliminates the fiinctionality or successful operation of a feature critical to tlie primaiy
functionality or successful operation of the Software. Whether a defect occurs will be
determined by Motorola solely with reference to the Documentation. Motorola does not
warrant that Licensee's use of the Software or the Designated Products wiil be
uninterrupted, enor-free, completely free of Security Vulnerabilities, or that the Software
or the Designated Products will meet Licensee's particular requirements. Motorola
malces no representations or warranties with respect to any third party software included
in the Software.
6.2 Motorola's sole obligation to Licensee and Licensee's exclusive remedy under
this warranty is to use reasonable effoi�ts to remedy any material Software defect covered
by this warranty. These efforts will involve either replacing the media or attempting to
coi�ect significant, demonstrable program or documentation errors or Security
Vulnerabilities. If Motorola cannot correct the defect within a reasonable time, then at
Motorola's option, Motorola will replace the defective Software with functionally-
equivalent Software, license to Licensee substitute Software which will accomplish the
same objective, or terminate the license and refund the Licensee's paid license fee.
6.3. Warranty claims are described in the Primary Agreement.
6.4. The express warranties set forth in this Section 6 are in lieu of, and Motorola
disclaims, any and all other warranties (express or implied, oral or written) with
respect to the Software or pocumentation, including, without limitation, any and all
implied warranties of condition, title, non-infringement, merchantability, or fitness
for a particular purpose or use by Licensee (whether or not Motorola knows, has
reason to know, has been advised, or is otherwise aware of any such purpose ot• use),
whether arising by law, by reason of custom or usage of trade, or by course of
dealing. In addition, Motorola disclaims any warranty to any person other than
Licensee with respect to the Software or pocumentation.
Section 7 TRANSFERS
City of Fort Worth & Motorola - 4- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
� Licensee will not transfer the Software or pocumentation to any third party without
Motorola's prior written consent. Motorola's consent may be withheld at its discretion
and may be conditioned upon transferee paying all applicable license fees and agreeing to
be bound by this Agreement. If the Designated Products are Motorola's radio products
and Licensee transfers ownership of the Motorola radio products to a third pai-ty,
Licensee may assign its right to use the Software (other than RSS and Motorola's
FLASHportOO software) which is embedded in or furnished for use with the radio
products and the related Documentation; pr•ovidecl that Licensee transfers all copies of the
Software and Documentation to the transferee, and Licensee and the transferee sign a
transfer form to be provided by Motorola upon request, obligating the transferee to be
bound by this Agreement.
Section 8 TERM AND TERMINATION
8.1 Licensee's right to use the Software and Documentation will begin when the
Primary Agreement is signed by both parties and will continue for the life of the
Designated Products with which or for which the Software and Documentation have been
provided by Motorola, unless Licensee breaches this Agreement, in which case this
Agreement and Licensee's right to use the Software and Documentation may be
terminated immediately upon notice by Motorola.
8.2 Within thirty (30) days after termination of this Agreement, Licensee must cei�tify
in writing to Motorola that all copies of the Software have been removed or deleted from
the Designated Products and that all copies of the Software and Documentation have
been returned to Motorola or destroyed by Licensee and are no longer in use by Licensee.
8.3 Licensee acicnowledges that Motorola made a considerable investment of
resources in the development, marlceting, and distribution of the Software and
Documentation and that Licensee's breach of this Agreement will result in il7eparable
harm to Motorola for which monetary damages would be inadequate. If Licensee
breaches this Agreement, Motorola inay terminate this Agreement and be entitled to all
available remedies at law or in equity (including immediate injunctive relief and
repossession of all non-embedded Software and associated Documentation unless
Licensee is a Federal agency of the United States Government).
City of Fort Worth & Motorola - 5- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
� Section 9 UNITED STATES GOVERNMENT LICENSING PROVISIONS
This Section applies if Licensee is the United States Government or a United
States Government agency. Licensee's use, duplication or disclosure of the
Software and Documentation under Motorola's copyrights or trade secret rights is
subject to the restrictions set forth in subparagraphs (c)(1) and (2) of the
Commercial Computer Software-Restricted Rights clause at FAR 52.227-19
(JLINE 1987), if applicable, unless they are being provided to the Department of
Defense. If the Software and Documentation are being provided to the
Department of Defense, Licensee's use, duplication, or disclosure of the Software
and Documentation is subject to the restricted rights set forth in subparagraph
(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 (OCT 1988), if applicable. The Software and
Documentation may or may not include a Restricted Rights notice, or other notice
referring to this Agreement. The provisions of this Agreement will continue to
apply, but only to the extent that they are consistent with the rights provided to
the Licensee under the provisions of the FAR or DFARS mentioned above, as
applicable to the particular procuring agency and procurement transaction.
Section 10 CONFIDENTIALITY
Licensee acicnowledges that the Software and Documentation contain Motorola's
valuable proprietary and confidential information and are Motorola's trade secrets and
that the provisions in the Primary Agreement concerning Confidential Information apply.
Section 11 LIMITATION OF LIABILITY
The Limitation of Liability provision is described in the Primary Agreement.
Section 12 NOTICES
Notices are described in the Primary Agreement.
Section 13 GENERAL
13.1. COPYRIGHT NOTICES. The existence of a copyright notice on the Software
will not be construed as an admission or presumption of publication of the Software or
public disclosure of any trade secrets associated with the Software.
13.2. COMPLIANCE WITH LAWS. Licensee acicnowledges that the Software is
subject to the laws and regulations of the United States and Licensee will comply with all
applicable laws and regulations, including expoi�t laws and regulations of the United
States. Licensee will not, without the prior authorization of Motorola and the appropriate
governmental authority of the United States, in any form export or re-export, sell or
resell, ship or reship, or divert, tluough direct or indirect means, any item or technical
data or direct or indirect products sold or otherwise furnished to any person within any
� territory for which the United States Government or any of its agencies at the time of the
City of Fort Worth & Motorola - 6- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
action, requues an export license or other governmental approval. Violation of this
provision is a material breach of this Agreement.
13.3. ASSIGNMENTS AND SUBCONTRACTING. Motorola may assign its rights or
subcontract its obligations under this Agreement, or encumber or sell its rights in any
Software, without prior notice to or consent of Licensee. However, in the event Motorola
assigns its right to receive payment to one of its affiliates hereunder, Motorola shall
provide Purchaser with at least thii-ty (30) days written notice of any such assignment,
and Purchaser shall be authorized to request and entitled to receive a sworn affidavit from
the affiliate verifying its right to receive payment from Motorola prior to Purchaser
malcing any such payment. In addition, in the event Motorola separates one or more of
its businesses (each a"Separated Business"), whether by way of a sale, establishment of
a joint venture, spin-off or otherwise (each a"Separation Event"), Motorola may, without
the prior written consent of the other party and at no additional cost to Motorola, assign
this Agreement such that it will continue to beneiit the Separated Business and its
affiliates (and Motorola and its affiliates, to the extent applicable) following the
Separation Event. Motorola shall provide Purchaser with at least thirty (30) days written
notice of any such assignment which constitutes a Separation Event. Such assignment
will not relieve Motorola of its duties under this Agreement.
13.4. GOVERNING LAW. This Agreement is governed by the laws of the United
States to the extent that they apply and otherwise by the internal substantive laws of the
State to which the Software is shipped if Licensee is a sovereign government entity, or
the internal substantive laws of the State of Illinois if Licensee is not a sovereign
government entity. The terms of the U.N. Convention on Contracts for the International
Sale of Goods do not apply. In the event that the Uniform Computer Information
Transaction Act, any version of this Act, or a substantially similar law (collectively
"UCITA") becomes applicable to a party's performance under this Agreement, UCITA
does not govern any aspect of this Agreement or any license granted under this
Agreement, or any of the pai-ties' rights or obligations under this Agreement. The
governing law will be that in effect prior to the applicability of UCITA.
13.5. THIRD PARTY BENEFICIARIES. This Agreement is entered into solely for the
benefit of Motorola and Licensee. No third party has the right to malce any claim or
assert any right under this Agreement, and no third party is deemed a beneficiaiy of this
Agreement. Notwithstanding the foregoing, any licensor or supplier of third parry
software included in the Software will be a direct and intended third party beneiiciary of
this Agreement.
13.6. SURVIVAL. Sections 4, 5, 6.4, 7, 8, 9, 10, 11 and 13 survive the termination of
this Agreement.
13.7. ORDER OF PRECEDENCE. In the event of inconsistencies between this Exhibit
and the Primaiy Agreement, the parties agree that this Exhibit prevails, only with respect
to the specific subject matter of this Exhibit, and not the Primary Agreement or any other
exhibit as it applies to any other subject matter.
City of Fort Worth & Motorola - 7- System Purchase Agreement
P25 IP Trwiked Radio DSR Agreement
13.8 SECURITY. Motorola uses reasonable means in the design and writing of its
own Software and the acquisition of third party Software to liinit Security
Vulnerabilities. While no software can be guaranteed to be fiee from Security
Vulnerabilities, if a Security Vulnerability is discovered, Motorola will talce the steps set
forth in Section 6 of this Agreement.
City of Fort Worth & Motorola - 8- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
Exhibit C
Technical and Implementation Documents
City of Fort Worth & Motorola - 9- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
� �r ; +� s �► � •
�TATEMENT OF WORK
AS'�RO 25 SYSTEM UPGRADE AGREEMENT II �SUA II�
1.0 Description of Service and Obligations
l.l As major system releases become available, Motorola agrees to pl•ovide the systein owner with the
software, hardware and implementation services required to execute up to one system
infi•astructure upgrade in the period defined in the Proposal dates OS-29-2013 for their ASTRO 25
system.
1.2 The parties agree that the system owner will have, at their option, the choice of upgrading in either
Year 1 or Year 2 of the coverage period.
13 The parties agree that ASTRO 25 system release upgrades are considered "majoi" upgrades if they
include commercial OS and application software updates as well as Motorola system release
software. System releases shall be pre-tested and cei�ti�ed in Motorola's Systeins Integration Test
lab. ASTRO 25 system releases shall improve the system functionality and operation fi•om
previous releases and may include some miuor feature enhancements. At Motorola's option,
system releases may also include signi�cant new feature enhancements as optional features. The
SUA II does not include coverage for new optional feature software or hardware. Optional
features may be offered for purchase.
1.4 The pa��ties agree to the Eligible System Release Upgrade Patl�s available to the systeili owner as
per the systein release upgrade chart referenced and incorporated in Appendix A.
1.5 Motorola agrees that this Agreement entitles a Customer to past software versions for the purpose
of downgrading product software to a compatible release version.
1.6 Motorola agrees that the following ASTRO 25 system release software for the following products
are covered under this Agreement: base stations, site controllers, comparators, routers, LAN
switches, servers, dispatch consoles, NICE IP logging recorder, NICE replay stations (Scenario
Replay and Iuform Lite)„ network manageinent terminals, Network Fault Management (NFM)
products, uetwork security devices such as firewalls and intrusion detection sensors, and associated
peripheral infi•astructure software.
1.7 Product prograimning software such as Radio Service Software ("RSS"), Configuration Service
Software ("CSS"), and Custotner Programming Software ("CPS") are also covered under this
Agreement.
1.8 The parties agree that the SUA II malces available the siibscriber radio software releases that are
shipping from the factoiy during the SUA II coverage period. The parties furtl�er agree that new
subscriber radio options and features not previously purchased are excluded fi•om SUA II
coverage. Additionally, subscriber software installation and reprogramming are eYcluded fi•om the
ASTRO 25 SUA II coverage.
1.9 Motorola agrees to provide hardware version updates and/or replacements necessary to upgrade the
system to au eligible system release with an equivalent level of functionality up to once in a two-
ASTRO 25 System Upgrade Agreement II SOW
May l, 2013
1 of 8
� � � � r � •
year period. Hardware will be upgraded and/or replaced if required to maintain the existing feature
� & fuuctionality of flle eligible system release. The parties agree that any updates to hardware
versions and/or replacement hardware required to support new features or those not specifically
required to maintain existing fiinctionality are not included.
1.10 Motorola agcees that the followin� hardwai•e components are eligible for full product replacement
when necessary per the eligible system release upgrade aud if originally provided by Motorola:
1.10.1 Serveis
1.10.2 PC Worl<stations
1.10.3 Routers
1.10.4 LAN Switches
111 Motorola agrees that the followiug hardware components are eligible for board-level replacetnent
wheu necessaiy per the eligible system release upgrade. The parties agree that "board-level
replacement" is defned as any Field Replaceable Unit ("FRU") for the products listed:
1.11.1 GTR 8000 Base Stations
1.11.2 GCP 8000 Site Controllers
1.11.3 GCM 8000 Comparatois
1.11.4 MCC 7500 Console Operator Positions
1.11.5 PBX Switches for Telephone Interconnect
1.11.6 NFM/NFM XGMOSCAD RTU
1.12 The ASTRO 25 SUA II does not cover all products. Refer to section 2.0 for exclusions and
limitations.
1.13 Motorola agrees to provide implementation services necessaiy to upgrade the system to an eligible
system release with an equivalent level of functiouality up to once in a two-year period. The
parties agree that any implementation services that are not directly required to support the system
upgrade are not inclLided. The parties further agree that implementation services necessa�y for
system expansions aud/or new features or functionality that are iinplemented concurrent with the
system upgrade are not included.
1.14 As major system releases become available, Motorola Agrees to provide the following software
design and technical resources necessaiy to complete system release upgrades up to a maximum of
one system release upgrade per two-year contract period.:
1.14.1 Review infi�astructure system audit data as needed.
1.14.2 Identify additional system equipment needed to implement a system release, if
applicable.
1.14.3 Complete a proposal definiilg the system release, equipinent requiremeirts,
installation plan, and impact to system users.
1.14.4 Advise Customer of probable impact to system users during the actual field upgrade
implementation.
1.14.5 Program management support i•equired to perform the system upgrade.
ASTRO 25 System Upgrade Agreement II SOW
May 1, 2013
2 of 8
� � � �, ,;� e f �
1.1�.6 Field installation labor required to perform the system upgrade.
1.14.7 Upgrade operations engineering labor required to perform the system upgrade.
1.15 The parties agree that flie ASTRO 25 SUA II pricing is based on the system configw•ation outlined
in Appendix B. The parties further agree that tl�is configuration is to be reviewed a�lnually on the
contract renewal date. Any change in system con�guration may require an ASTRO 25 SUA II
price adjustment.
1.16 The parties agree and acknowledge that the ASTRO 25 SUA II applies only to system release
upgrades within the ASTRO 25 7.x platform.
1.17 Motorola agrees to issue the Software Maintenance Agreement ("SMA") bulletin on an annual
basis and post it in soft copy on a designated exn•anet site for Customer access. Standard a11d
optional features for a given ASTRO 25 systein release are listed in the SMA bulletin.
1.18 The pai�ties agree that all seivices described in this SOW are available during the Standard
Business Day unless otherwise agreed to by Motorola.
1.19 Coverage Continuity.
1.19.1 The pai�ties acknowledge and agree that the ASTRO 25 SUA II requires continuous
coverage beginning within (90) days after the expiration of system warranty. Should
the Customer delay pm�chase of an ASTRO 25 SUA II beyond (90) days fi•om
system warranty expiration or elect to discontinue the ASTRO 25 SUA II and later
decide to reinstate coverage, additional payment(s) will be necessary to cover the
period for which coverage was discontinued or delayed. The total of payments for
lapses in coverage will not exceed 3 years in equivalent ASTRO 25 SUA II
coverage.
1.20 The Customer agrees that they shall:
1.20.1 Contact Motorola upon receiving the SMA bulleYin to engage the appropriate
Motorola resources for a system release upgrade.l
1.20.2 Purchase any additional software and hardware necessaiy to implement optional
system release features or system expansions.
L203 Provide or purchase labor to implement optional system release features or system
expansions.
1.20.4 Provide high-speed internet connectivity at tlie zone core site(s) for use by Motorola
to perforin remote upgrades and diagnostics during the upgrade period.
1.20.5 Properly store and make available hardware aild software required to perform
software upgrade services needed for installation of the system release.
1.20.6 If the Seivicer is reqiiired to ti•avel beyond two (2) hours or one hunclred tweilty
(120) miles by vehicle fi•om the prime site to a retnote site to deliver this service, the
Customer is responsible for increinental ti•avel and eYpenses incurred.
1 Should Solutions Manager be purchased through Motorola, this service shall be the responsibility of the Motorola
Solutions Manager.
ASTRO 25 System Upgrade Agreement II SOW
May 1, 2013
3 of 8
�►'i'�F�' . L.� SC7LUTf�1VS
1.20.7 Inform system users of software upgrade plans and scheduled system downtime.
� Perform appropriate system backups and malce them readily available during the
installation of the system release.
1.20.8 Assist Motorola in the preparation of a Customer Support Plau before system
acceptauce and provide all information necessaiy to complete the Customer Support
Plan.
1.20.9 Cooperate with Motorola and perform all acts that are reasonable or necessary to
enable Motorola to provide software upgrade services.
2.0 Exclusions and Limitations
2.1 The parties agree that Systeins that have non-staudard configurations that have not been certified
by Motorola Systems Integration Testing are specifically excluded fi•om the ASTRO 25 SUA II
unless otherwise agreed in writing by Motorola and included in this SOW.
2.2 The paiiies agree that the ASTRO 25 SUA II does not include hardware replacement for all
products. Version updates may be available in some cases, but complete product replacement is
not covered for all products.
23 The parties acknowledge and agree that the ASTRO 25 SUA II does not cover the following
products:
■ NICE Full Inform
■ MCC5500 Dispatch Consoles
� ■ MIP5000 Dispatch Consoles
■ Plant/E911 Systetns
■ MOTOBRIDGE Solutions
■ ARC 4000 Systems
■ Motorola Public Sector Applications Software ("PSA")
■ Custom SW, CAD, Records Management Software
� Data Radio Devices
� Mobile computing devices such as Laptops
a Non-Motorola two-way radio subscriber products
■ Genesis Products
■ Point-to-point products such as Microwave terminals and association multiplex equipment
2.4 The pai�ties further agree fliat the ASTRO 25 SUA II does not cover any hardware or software
supplied to the system owner by any Motorola business sector other than Motorola Sohltions
and/or purchased directly fi•om a third party, unless specifically included in this SOW.
2.5 The parties agree that the ASTRO 25 system release upgrades include limited security updates
issued by Microsoft, Solaris and Red Hat certiiied with each individual system release.
2.6 The parties agree that the ASTRO 25 SUA II does not cover software support for virus attacks or
other applications that are not part of the ASTRO 25 system, or unauthorized modi�cations or
other misuse of the covered software. Motorola is not responsible for management of anti-virus or
other security applications (such as Norton). Anti-virus and/or security application support inay be
covered under a separate agreement.
ASTRO 25 System Upgrade Agreement II SOW
May 1, 2013
4 of 8
� � • � -� d • r
� 2,7 The parties agY•ee that upgrades for equipment add-ons or expansions during the ternz of the
contract are not included in the coverage of this SOW unless otherwise agreed to by Motorola.
3.0 Special provisions
3.1 Custoiner acknowledges fliat if its System has a Special Product Feature, additional en�ineering
may be required to prevei7t an installed system release fi•om overwriting the Special Product
Feature. Upon request, Motorola will determine whether a Special Product Feature can be
incorporated into a system release and whether additional engineerii�g effort is required. If
additional engineering is required Motorola will issue a change order for the change in scope and
associated increase in the price for the ASTRO 25 SUA II.
3.2 Customer acknowledges that they may use the software (including any System Releases) only in
accordance with the applicable Software License Agreement. The SUA II Statement of Worlc is
not intended to modify or terminate an existing Software License Agreeinent. The SUA II or
services rendered by Motorola does not alter Motorola's software intellectual property rights.
33 Customer acknowledges that SUA II services do not include repair or replacement of hardware or
software necessary due to defects that are not corrected by the system release, nor does it include
repair or replacement of defects resulting from any nonstandard or improper use or conditions or
fi•om unauthorized installation of software.
3.4 The parties agree that ASTRO 25 SUA II coverage and the parties' responsibilities described in
this Statement of Worlc will automatically terminate if Motorola no longer supports the ASTRO 25
7.x software version in the Customer's system or discontinues the SUA II program; in either case,
Motorola will refund to Customer any prepaid fees for System Upgrade Agreement services
applicable to the terminated period.
3.5 Motorola may suspend or terminate the ASTRO 25 SUA II if the following conditions apply:
■ Customer fails to pay Motorola any fees for the ASTRO 25 SUA II when due
■ Customer breaches the Software License Agreement or other applicable agreement
■ Customer's rights to use the software under the Software License Agreement eYpire or are
terminated
� Customer replaces its Motorola System with a system fi•on1 another manufacturer
ASTRO 25 System Upgrade Agreement II SOW
May 1, 2013
S of 8
�� f ;�► � � � i •
4.0 WARRANTIES AND DISCLAIM�R:
Motorola warrants that its services will be free of defects in materials and woricmanship for a period
of ninety (90) days following completion of the service ("Warranty Period"). Your sole remedies
are to require Motorola to re-perform the affected service or at Motorola's option to refund, on a
pro-rata basis, the service fees paid for the affected service. Product and software documentation
that speciiies technical and performance features and capabilities, and the user, operation and
training manuals for the Software (including all physical or electronic inedia upon which this
information is provided) are collectively referred to as "Documentation." During the applicable
Warranty Period, Motorola warrants that the tested anti-virus definitions, intrusion detection sensor
signatures, and operating system security updates/patches do not degrade or compromise System
functionality, and that after incorporation of the recommended remediation action the System
Software, when used properly and in accordance with the Documentation, will be free from a
reproducible defect that eliminates the functionality or successful operation of a feature critical to
the prirnary functionality or successful operation of the software. Whether a defect occurs will be
determined solely with reference to the Documentation. Motorola does not warrant that Customer's
use of the software or products will be uninterrupted or error-free or that the software or the
products will meet Customer's particular requirements.
MOTOROLA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO PRETESTED ANTI-
VIRUS DEFINITIONS, DATABASE SECURITY UPDATES, OPERATING SYSTEM SOFTWARE
PATCHES, AND INTRUSION DETECTION SENSOR SIGNATURE FILES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FIT'NESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHER, MOTOROLA DISCLAIMS
ANY WARRANTY CONCERNING THE NON-MOTOROLA SOFTWARE AND DOES NOT
GUARANTEE THAT CUSTOMER'S SYSTEM WILL BE ERROR-FREE OR IMMUNE TO VIRUSES
OR WORMS AS A RESULT OF THESE SERVICES.
ASTRO 25 System Upgrade Agreement II SOW
May 1, 2013
6of8
� MUTC714�LA SOLUTIONS
Appendix A— ASTRO 25 Eligible System Release Upgrade Paths
� n �
�
�. ` � •• • '
Oct-05 R7.0 N/A
Jun-06 R7.1 N/A
Dec-06 R7.2 7.7
Mar-07 R7.1.1 N/A
Dec-07 R7.4 7.7
Jun-08 R7.5 7.7
Dec-08 R7.6 7.7
Jun-09 R7.7 7.9 7.11
Jan-10 R7.8 7.9
Dec-10 R7.9 7.11 7.13
Aug-11 R7.11 7.13 7.14 (planned)
Mar-12 R7.12 N/A
Nov-12 R7.13 7.14 (planned) 7.15 (planned)
Nov-13 R7.14 (planned) 7.15 (planned) 7.16 (planned)
The information contained herein is provided for information purposes only and
is intended only to outline Motorola's presently anticipated general technology
direction. The information in the roadmap is not a commitment or an obligation to
deliver any product, product feature or software functionality and Motorola reserves
the right to inalce change s to the content and timing of any product, product feature
or software release. Prices for any future product or software included herein will be
separately negotiated when and if such product or software becomes available.
The most current eligible system release upgrade paths can be found in the most
recent SMA bulletin.
ASTRO 25 System Upgrade Agreement II SOW
May 1, 2013
7 of 8
� MQTtaRC?LA SOLUTIONS
�
Appendix B- System Pricing Con�guration
This configuration is to be reviewed annually on the corrtcact renewal date. Any change in system
configuration may require an ASTRO 25 SUA II price adjustment.
Core
Master Site Configuration
Zones in Operation (Including DSR and Dark Master Sites)
Zone Features: IV&D, OTAR, TDMA, Telephone Interconnect, CNI, HPD, ISSI CSMS, IA, POP25, Text Messaging,
Outdoor Location, ...
RF System
Voice RF Sites & RF Simulcast Sites
Repeaters/Stations (FDMA)
Reeeaters/Stations (TDMA)
HPD RF Sites
HPD Stations
Dispatch Console System
Dispatch Sites
Gold Elite Operator Positions
MCC 7500 Operator Positions (GPIOM)
MCC 7500 Operator Positions (VPM)
Conventional Channel Gateways (CCGW)
Conventional Site Controllers (GCP 8000 Controller)
Logging System
Number of AIS Servers
Number of Voice Logging Recorder
Number of Logging Replay Clients
Network Management and MOSCAD NFM
Network Ma nagement CI i ents
MOSCAD NFM Systems
MOSCAD NFM RTUs
MOSCAD NFM Clients
Fire Station Alerting (FSA)
FSA S stems
FSA RTUs
FSA CI i ents
Subscribers
VoiceSubscribers non-APX
Voice Subscribers APX
HPD Subscribers
Computing and Networking Hardware (for SUA / SUA II, actual replacement
Workstations - High Performance
Workstations - Mid Performance
Servers - High Performance
Servers - Mid Performance
LAN Switch - Hi h Performance
LAN Switch - Mid Performance
Routers
ASTRO 25 System Upgrade Agceement II SOW
be less than shown
May 1, 2013
0
�
C
0
0
0
�
�
0
0
0
0
0
n
�
0
�
0
0
0
n
�
�
0
�
C
C
.�^
J
�
0
0
0
0
8of8
Exhibit D
Motorola/H-GAC Radio Communications Equipment & Systems Agreement
City of Fort Worth & Motorola - 1- System Purchase Agreement
P25 IP Trunked I2adio DSR Agreement
Exhibit E
Service Terms and Conditions
Motorola Solutions, Inc. ("Motorola") and the customer named in this Agreement ("Customer")
hereby agree as follows:
Section 1 APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola will provide
to Customer either (1) maintenance, support and/or other services under a Motorola Service
Agreenlent, or (2) installation services under a Motorola Installatioil Agreement.
Section 2 DEFINITIONS AND INTERPRETATION
2.1 "Agreement" means these Service Terms and Conditions, and the System Purchase
Agreement to which these Service Terms and Conditions are attached (the "Primary
Agreement"). Ambiguities should be resolved in accordance with Section 9 of the Primary
Agreement.
2.2 "Equipment" means the equipment that is specified in the attachments or is subsequently
added to this Agreement.
2.3 "Services" means those installation, maintenance, support, training, and other services
described in this Agreement.
Section 3 ACCEPTANCE
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in
the Agreement. This Agreement becomes binding only when accepted in writing by Motorola.
The term of this Agreement begins on the "Start Date" indicated in this Agreement.
Section 4 SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detailed
statement of work or other docurnent attached to this Agreement. At Customer's request,
Motorola may also provide additional services at Motorola's then-applicable rates for the
services.
4.2. If Motorola is providing Services %r Equipment, Motorola parts or pai-ts of equal quality
will be used; the Equipment will be serviced at levels set forth in the manufacturer's product
manuals; and routine service procedures that are prescribed by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the
same system as the initial Equipment, the additional equipment may be added to this Agreement
and will be billed at the applicable rates after the warranty for the additional equipment expires.
4.4. All Equipment must be in good worlcing order on the Start Date or when additional
equipment is added to the Agreement. Upon reasonable request by Motorola, Customer will
provide a complete serial and model number list of the Equipment. Customer must promptly
notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out of service.
Customer's obligation to pay Service fees for such Equipinent will terminate at the end of the
month in which Motorola receives the written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for
use in hazardous enviroiunents.
City of Fort Worth & Motorola - 1- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
� 4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically
serviced for any reason, Motorola may modify the scope of Services related to such Equipment;
remove that Equipment from the Agreement; or increase the price to Service such Equipment.
4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will
respond to Customer's notification in a manner consistent with the level of Service purchased as
indicated in this Agreement.
Section 5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or
damaged from use in other than the normal, customary, intended, and authorized manner; use not
in compliance with applicable industry standards; excessive wear and tear; or accident, liquids,
power surges, neglect, acts of God or other force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are
consumed in the normal operation of the Equipment, such as batteries or magnetic tapes.;
upgrading or reprogramming Equipment; accessories, belt clips, battery chargers, custom or
special products, modified units, or software; and repair or maintenance of any transmission line,
antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler.
Motorola has no obligations for any transmission medium, such as telephone lines, computer
networlcs, the internet or the worldwide web, or for Equipment malfunction caused by such
transmission medium.
Section 6 TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs
service at Customer's location, Customer will provide Motorola, at no charge, a non-hazardous
work environment with adequate shelter, heat, light, and power and with full and free access to
the Equipment. Waivers of liability from Motorola or its subcontractors will not be imposed as a
site access requirement. Customer will provide all information pertaining to the hardware and
software elements of any system with which the Equipinent is interfacing so that Motorola may
perforin its Services. Unless otherwise stated in this Agreement, the hours of Service will be
8:30 a.m. to 4:30 p.m., local time, excluding weelcends and holidays. Unless otherwise stated in
this Agreement, the price for the Services exclude any charges or expenses associated with
helicopter or other unusual access requirements; if these charges or expenses are reasonably
incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola for
those charges and expenses.
Section 7 CUSTOMER Contact
Customer will provide Motorola with designated points of contact (list of names and phone
numbers) that will be available twenty-four (24) hours per day, seven (7) days per week, and an
escalation procedure to enable Customer's personnel to maintain contact, as needed, with
Motorola.
Section 8 PAYMENT
Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer
in advance for each payment period. All other charges will be billed monthly, and Customer
must pay each invoice in U.S. dollars within thirty (30) days of the invoice date. Customer will
reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or
City of Fort Worth & Motorola - 2- System Purcl�ase Agreement
P25 IP Trunked Radio DSR Agreement
� assessments that are levied as a result of Services rendered under this Agreement (except
income, proiit, and franchise taxes of Motorola) by any governmental entity.
Section 9 WARRANTY
Motorola warrants that its Services under this Agreement will be free of defects in materials and
worlcmanship for a period of ninety (90) days from the date the performance of the Services are
completed. In the event of a breach of this warranty, Customer's sole remedy is to require
Motorola to re-perform the non-conforming Service or to refund, on a pro-rata basis, the fees
paid for the non-conforming Service. MOTOROLA DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Section 10 DEFAULT/TERMINATION
10.1. If either party defaults in the performance of this Agreement, the other party will give to
the non-performing party a written and detailed notice of the default. The non-performing party
will have thirty (30) days thereafter to provide a written plan to cure the default that is acceptable
to the other party and begin implementing the cure plan immediately after plan approval. If the
non-performing party fails to provide or� implement the cure plan, then the injured party, in
addition to any other rights available to it under law, may immediately terminate this Agreement
effective upon giving a written notice of termination to the defaulting party.
10.2. Any termination of this Agreement will not relieve either party of obligations previously
incurred pursuant to this Agreement, including payments which rnay be due and owing at the
time of termination. All sums owed by Customer to Motorola will become due and payable
immediately upon termination of this Agreement. Upon the effective date of termination,
Motorola will have no further obligation to provide Services.
Section 11 LIMITATION OF LIABILITY
Except for personal injury or death, Motorola's total liability, whether for breach of contract,
warranty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages
recoverable under law, but not to exceed the price of twelve (12) months of Service provided
under this Agreeinent. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY
OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE
LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME,
DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, 1NDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED
TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY
MOTOROLA PURSUANT TO THIS AGREEMENT. No action for contract breach or
otherwise relating to the transactions contemplated by this Agreement may be brought more than
four (4) years after the accrual of such cause of action, except for money due upon an open
account. This limitation of liability will survive the expuation or termination of this Agreement
and applies notwithstanding any contrary provision.
Section 12 EXCLUSIVE TERMS AND CONDITIONS
12.1. This Agreement supersedes all prior and concurrent agreements and understandings
between the parties, whether written or oral, related to the Services, and there are no agreements
or representations concerning the subject matter of this Agreement except for those expressed
City of Foct Wortl� & Motorola - 3- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
� herein. The Agreement may not be amended or modified except by a written agreement signed
by authorized representatives of both parties.
12.2. Customer agrees to reference this Agreement on any purchase order issued in fui�therance
of this Agreement, however, an omission of the reference to this Agreement will not affect its
applicability. In no event will either party be bound by any terms contained in a Customer
purchase order, acknowledgement, or other writing unless: the purchase order,
acicnowledgement, or other writing specifically refers to this Agreement; clearly indicate the
intention of both parties to override and modify this Agreement; and the purchase order,
acknowledgeinent, or other writing is signed by authorized representatives of both parties.
Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY;
INTELLECTUAL PROPERTY RIGHTS
13.1. Any information or data in the form of specifications, drawings, reprints, technical
information or otherwise furnished to Customer under this Agreement will remain Motorola's
property, will be deemed proprietaiy, will be lcept confidential, and will be promptly returned at
Motorola's request. Customer may not disclose, without Motorola's written permission or as
required by law, any confidential information or data to any person, or use confidential
information or data for any purpose other than performing its obligations under this Agreement.
The obligations set forth in this Section survive the expiration or termination of this Agreement.
13.2. Unless otherwise agreed in writing, or otherwise determined under applicable law, no
commercial, financial or technical information disclosed in any manner or at any time by
Customer to Motorola will be deemed secret or confidential. Subject to Section 15 of the
Primary Agreement, Motorola will have no obligation to provide Customer with access to its
confidential and proprietary information, including cost and pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any
ownership right or license under any Motorola patent, copyright, trade secret, or other
intellectual property including any intellectual property created as a result of or related to the
Equipment sold or Services performed under this Agreement.
Section 14 FCC LICENSES ANI) OTHER AUTHORIZATIONS
Customer is solely responsible for obtaining licenses or other authorizations required by the
Federal Communications Commission or any other federal, state, or local government agency
and for complying with all rules and regulations required by such agencies. Neither Motorola
nor any of its einployees is an agent or representative of Customer in any governmental matters.
Section 15 COVENANT NOT TO EMPLOY
During the term of this Agreement and continuing for a period of two (2) years
thereafter, Customer will not hire, engage on contract or solicit the employment of any
employee of Motorola or its subcontractors without the prior written authorization of Motorola.
This provision applies only to those employees of Motorola or its subcontractors who are
responsible for rendering services under this Agreement. Notwithstanding the foregoing, this
provision shall not apply to an employee of Motorola who responds to a general solicitation of
advertisement of Purchaser. If this provision is found to be overly broad under applicable law, it
shall be modiiied as necessary to conform to such law.
City of Fort Worth & Motorola - 4- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
Section 16 MATERIALS, TOOLS AND EQUIPMENT
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by
Motorola for the purpose of this Agreement will be and remain the sole property of Motorola.
Customer will safeguard all such property while it is in Customer's custody or control, be liable
for any loss or damage to this property, unless such loss or damage is caused by Motorola, and
return it to Motorola upon request. This property will be held by Customer for Motorola's use
without charge and may be removed from Customei's premises by Motorola at any time during
Customer's regular business hours.
Section 17 GENERAL TERMS
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms
will continue in full force and effect.
17.2. This Agreement and the rights and duties of the parties will be governed and interpreted
in accordance with the laws of the State of Texas.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.
17.4. Neither party is liable for delays or lack of performance resulting from any causes that
are beyond that party's reasonable control, such as strikes, material shortages, or acts of God.
17.5. Motorola may assign its rights and obligations, and may subcontract any portion of its
performance, under this Agreement. Motorola may assign its rights or subcontract its obligations
under this Agreement, or encumber or sell its rights in any Software, without prior notice to or
consent of Licensee. However, in the event Motorola assigns its right to receive payment to one
of its affiliates hereunder, Motorola shall provide Purchaser with at least thirty (30) days written
notice of any such assignment, and Purchaser shall be authorized to request and entitled to
receive a sworn afiidavit fiom the affiliate verifying its right to receive payment from Motorola
prior to Purchaser malcing any such payment. In addition, in the event Motorola separates one or
more of its businesses (each a"Separated Business"), whether by way of a sale, establislunent of
a joint venture, spin-off or otherwise (each a"Separation Event"), Motorola may, without the
prior written consent of the other party and at no additional cost to Motorola, assign this
Agreement such that it will continue to beneiit the Separated Business and its afiiliates (and
Motorola and its affiliates, to the extent applicable) following the Separation Event. Motorola
shall provide Purchaser with at least thirty (30) days written notice of any such assignment
which constitutes a Separation Event. Such assignment will not relieve Motorola of its duties
under this Agreement.
17.6. Upon Customer's request, if Motorola provides Services after the termination or
expiration of this Agreement, the terms and conditions in effect at the time of the
termination or expiration will apply to those Services and, if such services are approved,
Customer agrees to pay for those services on a time and materials basis at Motorola's then
effective hourly rates.
City of Port Worth & Motorola - 5- System Purchase Agreement
P25 IP Trunked Radio DSR Agreement
�� a' 1' ;' • ' �
. MotoroIa Solutions, I�ic,
iSU7 LB1 Fscc�vay, Suite 700
Farmers Branch, TX. 75234
USA
Apri110, 2013
Alan Girton, Senior Ma�iager
TT 5ecurity / Communzcations
Cxiy o� Foz•t Worth
1 � 15 —11TH Ave,
Fort Worth, TX 76102
D�ar Mr. Gu-ton:
Motorola Solutions, fiic. {"Motarola") is pieased to have the op�ortunity to provide the
City of �ort Worth with quality coYnmunications equipment and sei-vices, The Motoxola
praject teana has taken great care to propose a solution to address youx x�eeds and provide
exceptional �alue.
� Ta add��ess the City's needs, Motorola's solutio�� i��cludes a combi�iation of hard�are,
softvvare, and seivices to lapgrade the cu�rent P25 system wifh a Dynamic System
Resilieiicy (DSR} solution and thereby allowing the system to automatically maintain
czitzcal system conununicatio�s in the eveirt of a catast�•ophic failure of a nzaster site,
Using DSR assures tl�at the Cxty of Fo�th Woi-t1� system will remain active, with no loss
of feaiures at youz� most critical time of need, thus maintaining strategic communications
tl�zaughout your orgaivzation and preseiving tl�e safety of the mernbers of your
arganization.
This proposal is subject to the terz�ns and cozlditions of the coniract beiween Houstox�-
Galveston Area Caux�cil and Motorala Solutions, I�ic., effective May 1, 20�.2 and the
enclosed System Purchase Agreement (SPA), ox z�egotiated version thereaf, and is valid
until July 10, 2013. Motorola_ would be pleased to address any concerns the City xnay
�ave regaxdiz�g tl�e proposal. Any qnestions can be directed ta youx Matorola Solu�ions
Account ExecuYive, Trevlyn Pitner, at (SX7) 470�1155.
Wa thanl� you for the oppoi�tunity to fiirnish the City o� Fort Worth with our DSR
solution and v✓e hope ta s�-e�lgthe�� oux relationship by impl�mentulg this project. Ou�
goal is ta provide you with the best products and services available in the
caznmunications industry,
Sii�cf___'__
Matc
Ed�ard Fuersi
�������� ���� � � ����
Motorola Solutions Sales and Services, I�ic. Vice Presidezit
Nox�th America Government Mailcets