The URL can be used to link to this page

Home My WebLink AboutContract 44654 C1W "kamm. rw c a No. t4 in OWN A v F I L I A T E D D A L L A S A Ak ft VAYA BUSIN�ESS�PA,RT'N�IER, MAINTENANCE AGREEMENT 1. This Man'iterianceAgreement, hereinafter, referred to as the "Agreement" between Affifated Telephone, Inc. (herein ler "ATI") and <<Company>> hereinafter "Buyer" ) is effective as of jul6,20 3. City of Ft. Worth 1.000 Th roc kmorton Flt. Worth, TX 76102 Equipment Type-, Avaya Voice Network Equipment/Avaya Data Network, Equipment/Juniper Data Network Equipment 2. TERM .TI shall provide service on the equipnient identified on page 1. and page 3 of Appendix A for a period of 12 months, commencing July 6-,2 013 and continuing through July 5, 2014, and shall be automatically renewed for consecutive tertus of one year, unless either party gives written notice, at least thirty (30) days prior to, the end of such term to the other of"intent to allow the Agreement to expire as of the end of the then current term. 3. EQUIPMENT AND CONTRACT DESCRIPTION CONTRACT OPTION 7 days/ 24 Hours Emergency Service F ICIAL RECORD RECEIVED JUL. 2 4 2013 cilry SIECRETARY FTO WORTH,TX 4. AGREEMENT It is agreed to and understood that this Agreement constitutes the entire Agreement between the parties, and supersedes and replaces all other prior understanding or agreements relating to equipment and services covered by this Agreement., This Agreement niay not be changed, modified or varied except by the specific written and signed approval by authorized representatives of both parties. It is understood and agreed by and between the part'ies hereto, that if there is any conflict between this Agreement and client's purchase order, or any other document, this Agreement will govern. 5. SERVICE SCHEDULE— VOICE EQUIPMENT Support for the City of Fort Worth Avaya voice equipment identified on page I of Appendix A is provided by ATI 7 Days X 24 Hours. Requests for support should be made by calling ATI at (972) 852-4013. A. Standard Service - Monday thru Friday, 8:OOA.M. to 5:00 P.M. A ticket will be opened upon report of problem and customer shall be contacted by an ATI Technician within 4 hours of pr oblem report. For problems that can be resolved by ATI, every attempt will be made to resolve these problems within four hours of time that eustorner was contacted by an ATI. B. Emergiency Service is defined at 25% of the "'Buyer's" system out-of-service,, First trunks of the "Buyer's" main l" e, out-of-service, a console out-olf-siervice, CallPfl ot out-olf-se,rvice, SYMPOSiLlITYContact Center out-of- service, Signaling, Server out-of-s,ervice, Network Routing Server out-of-service or previously identified pending major service affecting outage and w�vill be dispatched within 2 hours of call-I'll,time, 7 Days X 24 Hours. Dispatch for the purpose of this contract 'is, defined as, a technician is on his way to customer site. 6. SERVICE SCHEDULE—DATA NETWORK EQUIPMENT' Support for the City of Fort Worth Avaya &Juniper data network equipment identified on page 3 of Appendix A is provided directly by Avaya and Juniper 7 Days X 24 Hours,. Requests for support on Avaya data network equipment should be made by calling Avaya at 800-4AVAYA and reference Site ID-. 13255. Requests, for support on,Juniper data network equipment should be made by calling Juniper at 888-314-JI'AC and reference J-Care Contract: C89498. 2 Norte[Data Network Equipment Conditions Service Terms and / / / ,City of Fort Worth i Software L Same Business Plus Day,Service Service Service Next ,Service Model ��Hardware M �dill� & H�, re& Hardware!! Software Software Software Priority Phone Access to'TSC(Over Non- Contract Customers) Unlimited TSC Callers Applications& MAjor&MInor Software Releases I Operational Software w u� II I� billable patches) Ele(lronic Support III r Site Advance Parts Shipment to Customer I On-site Labor 4 hour'same■i Next business day parts y • Response parts,&labor(No. &labor(No.Arner depot,6 lirs N r, availability matrix matrix rest of availability matdx rest of world) World) rest of wo Mon-Fri Service Definition world., world) r 7. EXCLUSIONS 'This, Agreement clioles, not include equiptilent, losit, stolen, or damaged due to negligence, tampering, misuse, a iccdent, or resulting from electrical s torms, lightning due to violent weather, power outages or failure to maintain proper equipriient envt*roomer t nor the labor associated with the repair or replace riser t of these parts. Exclusions are also covered on page I of Appendix A. 7a, A system audit" will be per tormed within 30 days of signed agreement, at which i.me any equipment or repairs will be noted and, it will,be the customers responsibility to replace or repair said item. If customer does ilot, agree to replace or repair said item, this item may be excluded from coverage, under the terms, of this maintenance agreement. 8. LIMITATIONS, 0FLIABILFfY "ATI"' will not be liablefo:r anyinjury, dcamage, or,claim to persons and propBides, that may arise t1nrough the operation or maintenance of the,system or failures thereof unless such injury or damage is caused by the negligent acts,, omissions orintentional conduct of ATI, ,its, officers,, employees, orrep re; ei-itatives. In no event will "ATI'll' be liable for any ire nd i'rect, incidental., or consequential damages, inc ding but not limited to loss f'business, loss,of use, and loss of profits. " " s ra not be liable for failure to perform,due to! strikes, lock outs, civil disturbances, r r Acts of God beyond "ATI's" control. 9. TERMINATION In the event of a breach or failure to perform obligation under the contract., written notice sr aff be provided and the party responsible for the, failure shall be given 30 days,to cure the default. Failure to cure would, provide the other party the right to terminate. In any case either party has tyre rIght, to terminate, without cause, upon 610 days advance written not1fication. 10. AUTHORIZED REPRESENTATIVES CUSTOMER CONTACT A TITLE solli�j so CUSTOMER CONTACT" B TITLE CUSTOMER CONTACT C TITLE ,DTI will.receive and dispatch from the Buyer's representatives, identified above to verify that ATI has been requested by an acceptable Buyer's, contact. 11. CUSTOMER SERVICE REPRESENTATIVE Courtney Battles Customer Service Rep esentative Darlene Hamm Customer Service Re re entative The "Buyer" contact when calling 'in service problems can direct calls, to any of these custorner service representatives. 12. Governing..Law This Agreement, shall be construed in accordance with, and governed by, the laws ofthe State of Texas,, and all.obligations of the parties in c m created hereunder are per-for able in Tarrant County, r i exas,. .4 A ANNUAL TOTAL —City of Fort Worth Voice & Data Network Equipment Annual Maintenance $ 2401427.77 OFFICIAL RECORD CITY SECRETARY Non-appropriation of Funds "a WORTH,,TX In the event no funds or insufficient funds are appropriated by the City in any fiscal period for any payments due hereunder, City will notify Consultant of such occurrence and thy, Agreement shall tern.m* ate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which funds shall have been appropriated., SIGNING SECTION On this day, a q115 we The "Buyer" want the Vendor "(ATI)II" to provide Telecommunication Service to our company. Name (BUYER) AP PROVW AM -Ms iw 8va" Almis "` AM4�&�MAN 9 AwAft ow%p4nwm 40 Title eshia :1C razimer %0 q& anior Asuistannt C Atto=ey WW- 0 0�04 &C,0 at-e ftvmvect: AA 0 Dy .00* ?10 000000 5 kmld P, GCMMeso A$A Clfty-- rr IN Agreed to by "ATI" Representative. A lei N'me (ATE) A/� Title 6 APPENDIX A INITIAL TERM: July 6, 2013 to July 5, 20 1.4 CLIENT NAME* Cit,of E . Worth ADDRESS: 1000 Throckmorton CITY, STATE, ZIP: Ft. Worth, TX 76102 CUSTOMER CONTACT': PHONE NUMBER.- TYPE OF CONTRACT OPTION A SPECIFIC EXCLUSIONS: NONE PREMIUM CONTRACT-SWITCH AND PHONES COVERED-7X24 COVERAGE APPENDIX A - AVAYA VOICE EQUtPMENT TYPE & SERVICES PRICING AVAYA TEXAS DIR CONTRACT NUMBER- DIR-SDD-11X919 JUNIPER TEXAS DIR CONTRACT NUMBER-. DIR-SDD-1470 Number of Active Port per Ports Avaya Voice System Location/T'ype Month Month�lly Annual 472, 911 SOLT ST77 1 O,OOE $1.25 $5910.010 $710 0.00 124 ANIMAL CSC NTOUSUCCESSION B.RANCH OFFICE -$1.25 $155M $1,8f),01.010 IBELKNAP/CS 1 OOOM SG ;1.25 $1,313.751 .$15,765.001 245 JEOUCS 1000E $1.25 $306.25 $3,675,00 340 CENTRAL DIVISION/CS 1:10,6OE $1.251 $425.00 $51100-00, �2973 CITY HALUCS 1 OOOM MG $1.251 $31716.25 $44,595M 157 COLUMBUS TRAIUMEDIA,GATEWAY 10000 $1.25 .j 196.,25 2 355-001 140 EAST DIVISIONNEDIA GATEWAY 1 OOOB $1.25 $175.00 $2$100.00 382 JAMES ST/CS 1 13 $1.25:� $1477.50 5,730.00 155 MEACHAM/CS 1 $1.25 $ .=1 9-33.755 $2,325-00 130 NORTH DIVISIONNEDIA GATEWAY 1 01B $1�25 $162.50 $1_1950M 140 SOD/CS 10000 $1.25 $1175.0:0: $2100-00 149 WEST DIVISION/SUCCESSION BRANCH OFFICE $1.25 $186.25 $2,235.0101 184 WILL R,ODGERS/CS 10,66E $1.25 $230.00 $21760-00 18,8 SCADA $1.25 $235.00 $2,820.00 242 VILI AGE CREEK $1.25 $302-50, $3,,630.001 164 PACES $1.25 $205DO $21460.00 185 HARVEY PEACE CENTER/CS 1000S $1.251 $231,25 $2$775.00 H$775,00 96 l�CALLPIILOT $6.251 $600.00 $ 200.00 200 SYMPOSIUM CALL CENTER $1.25 $250-00 $3,000.00 ICITY OF FT WORTH'TOTAL ...........j $121 5151.00 1 APPENDIX A —VOICE EQUIPMENT SERVICES DESCRIPTION 1. Complete PBX Coverage • Covers al.1 systems and components (MI., CS 1000, Signaling Servers, Network Routing Server Symposium Contact Center, Call Pilot, OTM, Avaya Telephone Sets) • Cover's all service labor • Access to Avaya Technical Support on customer behalf • No charge installation on requested patching 2. Alarm Monitoring —Sight Event Buffer to monitor alarms for each PBX a Cora larms are reported to ATI 7 Days X 24 on MI/CS 1000 Systems 3�. Guaranteed Response Times * 2 Hour Emergency * 4 Hour Nor at Response 4. Discounted Labor Rates for system adds, moves,, and changes 5. Provide engineering for any upgrades/expansions 6. ATI has provided a Avaya crash kit that is restocked and kept in customer inventory— approximate value $50,000.00 7. Free T r,affic Studies—upon customer request, ATI will provide a free analysis of customer PBX trun-king. 8. Preventive Maintenance Services — Requested or scheduled preventative maintenance pr gram. ■ System Diagnostics ■ System Clean Up Twice Yearly • Database Back Up • UPS Health Check 9�. Additional Provided Services ■ Trouble Ticket Reporting • All software patches as identified and recommended by ATI and agreed upon by customer. • SE,B Alarm Monthly Reporting • Monthly /Quarterly Meeting • Provide requested System Software Audit Information ■ Requested Avaya Product Bulletins and New Product Introduction Information 2 All APPENDIX A - AVAYA & JUNIPER DATA NETWORK EQUIPMENT 71"YPE & SERVICES PRICING, �l,Oty PartNumber Description Each Extended N613 536 ONSITE SVC 4HR 24X7 PASSPORT 1648T $1, $1,260.,58 2 GN6300 18,7 MIGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS $11,9811-63 $231,963.26 4 GN6300186 M'GD GNSITE SVC 4HR 214X7 8600 6 SLOT CHI $9 iAS 31451-30 $37,1805.20 4 IGN63100AR7 MGD ONSITE SVC 4HR 2,4X7 SECURE RTR 3120 $720.91 $2,883-64 JGN63010BM51 �MGD ONSIITE SVC 4HR 24X7�SR31210 MOD DS3 T3 $855.32 $3,421.28 2 G N630,OA R9 [MGD ONSITE SVC 4�HR 24X7'SR3,11,20 4PlORT Tl/E 1 $1234.20 $468.40 M D 1 GN16,300AR6 MG D1 ONSITE SVC 4HR 24X7 SECURE RTR 1004 3- 1 $577-34 $1577.34 GI 300AR5 MGD ONSITE SVC 4HR 24X7 SECURE RTR 10 2 7.721 $207.72 GJ6300364 MG NSITE SVC AGR NBD VPN 1010/1050/1100 $12,81-03 $281-03 111- GJ6300CB12 MGD1 ONSITE SVC NBD EIS 2526T-PWR SLCB2 $118.12 $118.12 1 GJ6300CB1 MGD;ONSITE SVC NBD E 2550T-PWR SLCB1 $271.87 $2711.87 GJ6300CB1 1MG D ONSITE SVC NBD ERS 4550T& T-PWR $271.87 $271.87 GJ6300550 MGD ONSITE SVCAGIR NBD BAYSTACK 55110-24T $364-53 $364.53 I JGJ630108,45 I ONSITE S AGR NBD1 ERS 5520-48T'PW'R $560-03 $560-03 4 GJ6300187 MGD ONSITE SVC NBD 86,00 10 SLOT CHAS SL1,87 $7,917.83 $31,671-32 2 GJ 010299 MGD OiNS ITE SVC NB D VP N 16XX 1'7 SL 1 $75,61-55 $1,51 3A 0 1 GJ63001A08 M�IGD ONSITE SVC 1D E S 5530-24TFD $1 11191.34, $1,191-314 3 GJ630ODS8 MGD ONSITE SVC NB D ERS 56918TFD $1,15,19.21 $4,5517.63 1SVC-SDCE-M17i SAME DAY ONSITE SERVICE PACKAGE FOR M7i GJ630ODM MGD ONSITE SVC NBD EIS 5632FD $2,124.0151'1,.,..._,.$2,124.,0151 11 1 1 5 ROUTER $5,400.46 $5,400.4631 TEXAS DIR TOTAL $11819 12.77 El won J APPENDIX A - AVAYA DATA NETWORK EQUIPMENT SERVICES, DESCRIPTION 1. 7 X 24 Telephone Support 2. Priority one Access to TSC Over Non-Contract Customers) 3. Unlimited TIC Callers 4. Major &Minor Softw,,ire Releases—Operational Only 5. So are Patches 6. Electronic SSupport 7. Advance Parts Shipment to Customer Site 8,. Same Part,or Like Part Delivered to Custot-ner 9. On-site Labor 10. Response Time(GK630,01000 and G,N6300000) - 4 hour same day parts &, tabor if site within 5101 mi of parts depot, 6 hrs 51-100 mi) 11. Response Time(063000001) - Next business day, parts & labor (if site within 250 mi., of parts depot) 12. Service Coverage Perliold (,GK6300000 and G.J63000100), - Mon - Fri (eXcluding holidays) 7A.M - 7 PM North America, local tie C 8AM, - 8PM rest or'world) 13. Service Coverage Period (GN6300000') - 7-day-a-week, 24-h01.ir-a-day 3 14., Response Time Terrns/Conditions (GJ63�00000) - If RMA 'Issued by 7PM North America local time, otherwise 2nd business day 15. Response Time Terms/Conditions (GK6300000) - If RMA issued by 3PM Americas (4PM rest of world) local time, otherwise next business day 16. Response Time Terms/Co�nditio ns (GN6300000) - No Prerequisites, Apply (begins upon RMA being issued by Avaya) APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7x365 2. Software Releases —Juniper networks will provide customer with access to all new software releases customer has licensed when they are made available for general. public release. 3. Online Tools —Access to the jiunipper,net Customer Supj-x)rt Center (CISC), at the URL http-,//www un.'tpler.iieU support 4. Same Day—Same day delivery of advance hardware replacernents 7 days per week, including holidays,, 24 hours a day within 4 hours of a final diagnosis of a part failure by Juniper Networks, 5. Onsite —a Juniper Networks trained serv�ice technician will al •ive onsite upon, final diagnosis of a part failure by Juniper Networks. The service technician will arfive with a replacement product,, coordinate with JTAC and the custorner for final resolution of the problem and return the defe,ctive product to Juniper-1" etw rks on behalf of the customer. 4 F efd>n to M&C Revfew Of563i Site of I Fort Worth Fou WoRTH, . nd v w f p x r r f ay 9 A ,v DATE: '"�o1 "R E�'E R E N C� N�� ""C-25 " 8 L,OG, NAME: C�4TI ��l�E� �DATA MAINTENANCE COD C TYPE: CONSENT PUBLIC HEARING SUBJElCT01n, Authorize Execution of a Maintenance Agreement for'Voice and Data Preventative Maintenance and Support Services with Affiliated Telephone, Inc.,for a Combined Annual Amount of 246 7.54,for they Information Technology Solutions Department Using Department of Information Resources Contract with Avaya Inc., and Juniper Networks, Inc. (ALL COUiN IL ISTRI'CTB COMMENDATION* It is recommended ended that the City Council authorize execution of a maintenance Agreement for voice and data preventative maintenance and support services with Affiliated Telephone, Inc.,for a combined annual amount of$246,667.54, for the Information Technology Solutions Department ent using Department of Information resources Contract olio. I SDD-1499 with Avay,a, Inc., and Department of Information Resources Contract No. l DD 47'0 with Juniper Networks, Inc.Affiliated Telephone, Inc., is are authorized reseller of Avayra, Inc., and Juniper Networks, Inc., products and services. DSCSSONO Affiliated Telephone, Inc. (ANTI),will conduct continual monitoring services and provide routine maintenance and emergency services on hardware and software applications of the A►va,ya Private Branch Exchange PBX Communication System that is currently in operation at most City facilities. The system supports the City's telephone network and provides public access to our citizens. Failure to rmaintalin the PBX Cormrmunicatiohnu Systems could have a range of negative impacts, including endangerment to public safety due to disruption in service between the City and the public. ANTI will also provide routine maintenance and emergency ency services on hardware and software for the Avaya and Juniper network equipment. The Department of Informabon Resources III is au odzed!to offer the cooperative purchasing program to state agencies, public institutions of higher lea,ming, public school,disc cts and local governments. A local government that purchases goods and services under the Inter-local Coolperation Act satisfies otherwise applicable competitive lidding requirements. M/WBE-A waiver of the goal for BE subcontracting requirements was requested by IT Solutions Department and ,approved by MM'B;E office because the purchase of goods orservices is from sources where subcontractor or supplier opportunities are negligible. ADMINISTRATIVE INCREASE- An administrative change order or increase may he made by,the City Manager, or his designee, for the amount up to$50,000.00 and does not rewquiire specific City Council approval as lore as sufficient funds have been appropriated. AGREEMENT TERM'S -Upon City Council's approval,this Agreement will begin on July 06,2012 and expire on July 06, 2013. RENEWAL OPTIONS -This Agreement may be renewed for up to two additional one year tees in accordance with the terms of the DIB contact. This action does not require specific c City Council 3pproval provided that the City has appropriated sufficient funds to satisfy the City's obligation during the renewal,term. fittp://app,s.cfwnet.org/couticii-pa,cket/i,iic.- a wr.asp?TO,='t7I,! oun(,�.i,a / /2012-(I .f /2012 1:33 rl; 4 IKtldll Ili'1 C Review F1 AIL IF TI IEF T 'i The Financial Manag,ement Services Director ce fies that funds are available in the,current operating udg et, as appropriated, of the Information Systems Fund. TO Fund ccoun C rnt FROM Fund/Account/Centers 168 539120 046010 232 Submitted for Cift M nauees Office I� . Susan Alanis(8180): Originating Dip part enIt Head: Peter Anderson 7 AdOltionallInformati'"on Cointacts. Steve Streiffert(2221) Marilyn M ry n(66,89) ATTACHINENTS hrttp; pps.t-° , o g c u xi ,.._ ""D. .' c i°cik,jA emM 8'7 2o 2 I°W 2 of 2)(8/8/2012 t,133:45 PMJ