Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
Contract 28044
CITY SECRFTARY r) CONTRAC-1 INO. CONTRACT BETWEEN THE CITY OF FORT WORTH AND SMART CITY NETWORKS LIMITED PARTNERSHIP FOR TELECOMMUNICATIONS AND DATA SERVICES CONTRACT This Contract is made and entered into by and between the City of Fort Worth, a home-rule municipal corporation of the State of Texas, located within Tarrant and Denton Counties, (hereinafter referred to as "City), acting by and through Joe Paniagua, its duly authorized Assistant City Manager, and Smart City Networks Limited Partnership, (hereinafter referred to as "Contractor"). WITNESSETH: WHEREAS, the Fort Worth Convention Center provides or makes available a multitude of services to meet the needs of both tenants and users of the facility; and WHEREAS, telecommunication and data services are an integral part of the success of C) the Fort Worth Convention Center; and WHEREAS, Contractor is in the business of providing telecommunication and data services to convention centers; and WHEREAS, the City desires to engage Contractor as its exclusive provider of telecommunication and data services at the Fort Worth Convention Center; NOW THEREFORE, in consideration for the covenants and agreement hereafter set forth, the parties hereto agree as follows: I. DESCRIPTION OF SERVICES 1.1 Contractor shall be the exclusive provider of and shall perform the services, set forth in Section 5: Scope of Work and Expectations contained in the City's Request for Proposal dated February 7, 2002, hereinafter referred to as the "RFP", Contractor's bid response dated February 25, 2002, and the terms of this Contract (the "Scope of Work"). In the event of a conflict between these documents, such conflicts shall be resolved as follows: this Contract takes precedence over the Bid Response and the RFP, and the Bid Response takes precedence over the RFR Both the RFP and the Bid Response are incorporated herein and made a part hereof for all purposes as if the had been copied herein verbatim. 1,2 Contractor shall work closely with the Director of the Department of Public Events, or hisi'her designee, (hereinafter referred to as "Director"), in the performance of any and all related tasks reasonably required by the Director in order to fulfill the intent of this Contract, 1.3 Contractor shall deliver all data, reports and documents which result from its services to the Director in such form as described in the Scope of Work, 51 �Zl N BRNIFS] '372510 1.4 Contractor represents that all of its employees and subcontractors who perform services under this Contract shall be qualified and competent to perform the services required herein. Contractor agrees to replace any employee or subcontractor that the City, in its reasonable opinion, finds unacceptable. 11. Term 2.1 The initial term of this Contract shall be for five years from the date of its execution unless terminated as hereinafter provided. 2.2 In addition to the initial term hereof, the City and Contractor may mutually agree annually on a one (1) year renewal of this Contract, not to exceed five (5) one-year renewals. Either party wishing to renew this Contract shall provide a written notice of the request to renew for an additional one (1) year, no less than ISO days prior to the end of the then current term. If either party does not object within ninety(90) days after receipt of such notice, this Contract shall be renewed for the additional one (1) year period. Any renewal of this Contract is subject to approval of City Council, which approval, if given, shall be within such ninety(90) day period. 111. PAYMENT FOR SERVICES 3.1 In consideration of the exclusive nature of this Contract, Contractor agrees to pay the City the payments described on Exhibit A hereto. 3.2 Payments shall be made with respect to each calendar month that this Contract is in effect no later than the twentieth day of the following calendar month, including the last payment to be made at either termination or expiration of this Contract. 3.3 Past due payments shall accrue interest at the rate of twelve percent (12%) per annum. In the event City is required to initiate litigation to collect any sums due hereunder, Contractor agrees to pay court costs and reasonable attorney fees. IV. INSURANCE REQUIREMENTS 4.1 Contractor shall procure, pay for, and maintain during the term of this Contract, with a company authorized to do business in the State of Texas and acceptable to City, the minimum insurance coverage contained in Attachment"B to the RFP, and shall comply with all other requirements of said Attachment "B". V. INDEMNIFICATION 5,1 Contractor shall indemnify, defend, and hold the City and its officers, agents and employees harmless from any loss, damage liability or expense for damage to property and injuries, including death, to any person, including but not limited to officers, agents or employees of Contractor or subcontractors, which may arise out of any negligent act, error or omission of Contractor in the performance of this Contract, Contractor shall defend at its own expense any suits or other proceedings brought against the City, its officers, agents and e ees, them, resulting from such negligent act, error or omission- and shall pay at'. f; es 2"� BRMFS! 3372510 rill, all judgments which may be incurred by or rendered against them or any of them in connection therewith resulting from such negligent act, error or omission. Vt. RIGHT OF REVIEW AND AUDIT 6.1 Contractor agrees that City shall, until the expiration of three (3) years after final payment under this Contract is made to City, have access to and the right to examine and photocopy any directly pertinent books, documents, papers and records of Contractor involving, transactions relating to this Contract. Contractor agrees that City shall have access during normal working hours upon reasonable advance written notice to all necessary Contractor facilities and shall be provided adequate and appropriate workspace in order to conduct audits in compliance with the provisions of this section, as well as Article Vt. 6.2 Contractor further agrees to include in all its subcontracts hereunder a provision to the effect that the subcontractor agrees that City shall, until the expiration of three (3) years after final payment under the subcontract, have access to and the right to examine any directly pertinent books, documents, papers and shall be provided adequate and appropriate work space, in order to conduct audits in compliance with the provisions of this Article Vt. City shall give the subcontractor reasonable advance notice of intended audits. 6.3 Contractor, and subcontractor shall, agree to photocopy such documents as may be reasonably requested by City. City agrees to reimburse Contractor and/or subcontractor for the cost of copies at the rates as contained in the Texas Administrative Code at the time payment is made. V11. GIFT TO PUBLIC SERVANT 7.1 City may terminate this Contract immediately if Contractor has offered, conferred, or agreed to confer any benefit upon a City employee or official that the City employee or official is prohibited by law from accepting.. 7.2 For purposes of this section, "benefit" means anything reasonably regarded as pecuniary gain or pecuniary ng advantage, including benefit to any other person in whose welfare the zn 111) beneficiary has a direct or substantial interest, but does not include a contribution or expenditure made and reported in accordance with law. 7.3 Notwithstanding any other legal remedies, City may require Contractor to remove any of its employees or subcontractors who have violated the restrictions of this section or any similar state or federal law, and obtain reimbursement for any expenditures made to Contractor as a result of the improper offer, agreement to confer, or conferring of a benefit to a City employee or official. V111. TERMINATION 8.1 City may terminate this Contract for its own convenience or for cause in the event of a breach of this Contract by Contractor. which breach is not cured within sixty(60) days after written notice thereof to Contractor, with the understanding that all services bell-H),perfonner], I.............. - o S under this C a ontr ct shall cease upon the date specified in h suc none e. lme -1tv err nittat .............- BRMFS 1 33725 10 .................... Contract for convenience pursuant to this Section, the City shall pay Contractor for services performed in accordance herewith prior to such termination, in accordance with a final statement submitted by Contractor documenting the performance of such work. 8.2 Contractor shall not be entitled to lost or anticipated profits in the event this Contract is terminated as provided for herein or in the event that the City, in its sole discretion, decides not to exercise any option period. 8.3 Upon termination of this Contract or expiration, Contractor shall not remove any property or equipment belonging to the City. 8.4 Upon termination, Contractor at its sole expense, shall remove from the Fort Worth Convention Center all equipment and material which Contractor owns. 8.5 Contractor recognizes that the services provided pursuant to this Contract are vital to the City's efforts to provide convenient telecommunication and data services; that continuity thereof must be maintained at a consistently high level without interruption; that upon expiration or earlier termination of this Contract a successor may continue these services; that any successor contractor shall need phase-in training; and that Contractor must cooperate in order to effect an orderly and efficient transition. Contractor shall cooperate with a smooth, seamless transition and have a cooperative approach. There shall be no negative correspondence in Contractor's communications to Licensees or Exhibitors. 8.6 Contractor shall be required to provide phase-out orientation to its successor contractor for up to thirty(30) days prior to Contract expiration at no charge to the City. Phase-out orientation shall comprise a minimum of 30 working days, 8 hours per day. Orientation may include system operations procedures, record keeping, reports, and procurement procedures, etc. Contractor shall be totally responsible for providing the services called for by the Contract during its Phase-out period. In addition, the City agrees to work with Contractor to prevent disclosure of Contractor's trade secrets during the Phase-out period or at any time thereafter including but not limited to every reasonable effort of obtaining a confidentiality agreement from the successor. IX NONDISCRIMINATION As a condition of this Contract, Contractor covenants that it will take all necessary actions to insure that in connection with any work under this Contract, Contractor, its employees and subcontractors, will not discriminate in the treatment or employment of any individual or groups of individuals on the grounds of race, color, religion, national origin, age, sex, or handicap unrelated to job performance, either directly, indirectly or through contractual or other arrangements. Contractor shall also comply with all applicable requirements of the Americans with Disabilities Act U� , 42 S,C.A, §12101-12213, as amended. In this regard. Contractor shall keep, retain and safeguard all records relating to this Contract or work performed hereunder for a minimum period of three (3) years from final Contract completion, with full access allowed to authorized City representatives, upon request, for purposes of evaluating compliance with this and other provisions of the Contract. 7, rX BRNIFSI 33`2,10 u X. VENUE 10.1 The obligations of the parties to this Contract are performable in Tarrant County, Texas, and if legal action is necessary to enforce same, exclusive venue shall lie in Tarrant County, Texas. 10.2 This Contract shall be construed under the laws of the state of Texas. This contract has been fully negotiated between the parties and any ambiguity contained herein shall not be construed adversely to either party based upon which party may have written the Contract. XI. CONTRACT PERSONAL 11.1 This Contract shall not be assigned, transferred or sublet, in whole or in part, without the prior written consent of the City and any such attempt to assign, transfer or sublet without the written consent of the City shall be void, provided that nothing contained herein shall preclude the Contractor from granting a security interest to its lenders. This Contract shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and, except as otherwise provided in this Contract, their assigns. XII. NOTICES All notices, communications, and reports required or permitted under this Contract shall be personally delivered or sent via certified mail to the respective parties by depositing same in the United States mail, postage prepaid, at the addresses shown below, unless and until either party is otherwise notified in writing by the other party, at the following addresses. Mailed notices shall be deemed communicated as of the date of receipt. If intended for CITY, to: DIRECTOR Public Events Department Fort Worth Convention Center I I I I Houston Street Fort Worth, Texas 76102 If intended for CONTRACTOR, to: CHIEF EXECUTIVE OFFICER Smart City Networks 28 West brand Avenue Montvale, New Jersey 07645 XIII. INDEPENDENT CONTRACTOR 13.1 Contractor shall perform all work- and services hereunder as an independent contractor and not as an officer, agent or employee of the City. Contractor shall have exclusive control of, and the ex.-lusive -right to control., the details of the work performed hereunder and all persons perfonnina saris-- and shall be soleby, responsible for the acts and p4.. BRMFS] 3-172510 employees and subcontractors. Nothing herein shall be construed as creating a partnership or joint venture between the City and Contractor, its agents, employees and subcontractors; and the Z-� doctrine of respondeat superior shall have no application as between the City and Contractor. XIV. MISCELLANEOUS PROVISIONS 14.1 In case any one or more of the provisions contained in this Contract shall for any reason be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision thereof and this Contract shall be considered as if such invalid, illegal, or unenforceable provision had never been contained in this Contract. 14.2 This Contract may be executed in any number of counterparts, each of which shall be deemed an original and constitute one and the same instrument. 14.3 The captions to the various clauses of this Contract are for informational purposes only and shall not alter the substance of the terms and conditions of this Contract. 14.4 Timely performance by both parties is essential to this Contract. However, neither party is liable for delays or other failures to perform its obligations under this Contract to the extent the delay or failure is caused by Force Majeure. Force Majeure means fires, floods, and other acts of God, explosions, war, terrorist acts, riots, court orders, and, the acts of superior governmental or military authority or other similar incidents outside the control of the parties that renders the performance of this Contract impossible. This relief is not applicable unless the affected party does the following: uses due diligence to remove the effects of the Force Majeure as quickly as practicable; and provides the other party with prompt written notice of the cause and its anticipated effect. The City may perform functions itself or contract them out during periods of Force Majeure. Such performance is not a default or breach of this Contract by the City. If the Force Majeure continues more than sixty(60) days, the Director may terminate this Contract by giving seven (7) days written notice to the Contractor. 14.5 Except as provided in Section 14.7, CONTRACTOR WAIVES ANY CLAIM IT MAY HAVE FOR FINANCIAL LOSSES OR OTHER DAMAGES RESULTING FROM THE TERMINATION of this Contract pursuant to the terms hereof. Contractor is not relieved from performing its obligations under this Contract due to a strike or work slowdown of its employees. Contractor shall employ only fully trained and qualified personnel during a strike. 14.6 This Contract, together with the Exhibits hereto, embodies the complete agreement of the par-ties hereto, superseding all oral or written previous and contemporary agreements between the parties and relating to matters in this Contract, and except as otherwise provided herein cannot be modified without written agreement of the parties to be attached to and made a part of this Contract, 14.7 In the event the City terminates this Contract, pursuant to Section 8.1 for convenience or pursuant to Section 14.4, the City will reimburse the Contractor the balance of any unamortized, approved and authorized capital improvements made at the facility by the Contractor, such I[emilnatlon not being based upon a default or breach of this Contract, BRMFS 1 3311,15 1 v5 14.8 Within fifteen days after the execution of this Contract, Contractor shall post a performance bond in the amount of$25,000, in form reasonably satisfactory to the City, to secure Contractor's performance hereunder. EXECUTED this the_ day of 2002. BRMFSI 137-1510 AT�EST CITY OF FO Dr WO By: U , C'i-t y S-e c r i Joe Assi ant t -M alter Approved as to form and legality I i r, I ;-\ contract Authorization U By, ssistant,( ity Attorney nate ATTEST: Smart City Networks Limited Partnership By: Name: e.4.vt,' I Title: es 'Oew Aj BRMFS1' 3372510 � Exhibit A Commission Payments Contractor shall pay b) the City the following commissions share payments): l. With respect to Voice Services, Long l)iSt8occ and Data Services the following applicable percentages of combined Gross Revenues (as hereinafter dcRned): Gross Revenues Percentage SO through S2500X0 10Y6 oo the next $75'000 15% on the next $100,000 20% on Gross Revenues io 25% excess of$2OU`OUO 2. Special Circuits lS[}N, I)ST., TI and other special circuits not provided from Contractor's standard inventory will receive a commission of five percent (5%) of the Gross Revenues. 3. Pagers, Fax Machines and Cellular Phones Contractor will provide u five percent (5%) ooronoiauion on the Net Revenues it receives for these services. 4. Enhanced Services e.�., ov��ro8��Sau�vv��ouo�u� Contractor will provide a three percent (3%) commission on Net Revenues it receives. For purposes hereof"Gross Revenues" shall mean amounts the Contractor billed exclusive of taxes and amounts refunded and "Net Revenues" shall mean the amounts the Contractor collects from subcontractors. 8RMdF8l 3372510 CITE' OF FORT WORTH PURCHASING DIVISION Request For Proposals (RFP) for Communication Services (Voice and Data) for the Fort Worth Convention Center Reference RFP No. 02-0047 PROPOSAL SUBMISSION DEADLINE: THURSDAY, FEBRUARY 28,2002 AT 1:30PM CENTRAL STANDARD TIME NO LATE PROPOSALS WILL BE ACCEPTED PROPOSALS SHALL BE DELIVERED TO: PROPOSALS SHALL BE MAILED TO: CITY OF FORT WORTH PURCHASI_NG DIVISION CITY OF FORT WORTH LONER LEVEL PURCHASING DIVISION 1000 THROCKMORTON STREET PO Box 17027 FORT WORTH,TEXAS 76102 FORT WORTH,TEXAS 76102 NAME AND ADDRESS OF COMPANY SUBMITTING PROPOSAL: FOR ADDITIONAL INFORMATION CONCERNING - THIS RFP PLEASE CONTACT: MIKE LOWRY,PURCHASING SUPERVISOR (817)871-8384 E-MAIL Lowjz Mt Y LFO RT—,,'(tJTHL TX,uS Pre-Proposal Conference Thursday,February 14,202 Contact Person: 10:00 a.m. in room W104 at the Fort Wow Phone: Fax. Convention Center, 1111 Houston St. Signature. Printed Name: CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER TABLE OF CONTENTS Section 1.0 INVITATION........--......... ...... ............. ...... 3 Section 2.0 PURPOSE STATEMENT.... .........--........... ...... 4 Section 3.0 BACKGROUND&FACILITY INFORMATION. .......—.-- 4 Section 4.0 SOLICITATION PROCESS... ............ ..........--...... ............... ......—......... 5 Section 5.0 SCOPE OF WORK AND EXPECTATIONS...............................................6 Section 6.0 CURRENT TECHNICAL EQUIPMENT AND FACILITIES....-.-......... 9 Section 7.0 PROPOSAL INSTRUCTIONS.....—......--.................................... ........--9 Section 8.0 RESPONSE FORMAT....—-.......... ....... .....--- ...... .....12 Section 9.0 SELECTION CRITERIA,............—.— ......... ........--.... ... ....... -—13 Attachment A EXISTING PASSIVE &ACTIVE EQUIPMENT......... ...........................15 Attachment B BASIC INSURANCE REQUIREMENTS ......—.— ...... 21 City of Fort Worth,Texas Page 2 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER INVITATION The City of Fort Worth is requesting proposals for an exclusive provider for the operation of Communication Services (voice and data) at the Fort Worth Convention Center for facility clients and exhibitors. The length of the contract is expected to be five years with a minimum of three years depending upon terms agreed to in negotiation. A renewal option for five one-year periods after the initial term will be considered. Respondents must demonstrate capability and experience in providing a broad range of communications services. 1.1 One (1) original and three (3) reproducible copies of the sealed proposal, marked "RFP-Communications Services - Fort Worth Convention Center" will be accepted until Thursday February 28, 2002 @ 1:30 PM. Responses received after the above date and time will not be considered. It is the Proposers duty to make sure that the responses are received by the City prior to the stated deadline. Purchasing Office City of Fort Worth 1000 Throckmorton Fort Worth,TX 76102 1.2 A pre-submittal conference will be conducted on Thursday, February 14, 2002 at 10 o'clock am in W104 at the Fort Worth Convention Center to answer questions regarding the proposal requirements. All prospective Proposers are encouraged to attend. Non-attendance on the part of a Proposer shall not relieve the Proposer of any responsibility for adherence to provisions of this proposal package or any addenda thereto, 1.3 Responses must be in 81/2" by 11" format, Any materials that are larger than this size should be folded to fit uto the 8Y:," by 11" format, Proposals must include at least the requested information, The City reserves the right to request additional information during the RFP review period. City of Fort Worth,Texas Page 3 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 1,4 The outside of the package should be clearly marked with the following: "RFP Response-Convention Center Communications Services Due by 1:00 p.m. February 28,2002". 1.5 RESPONSES THAT ARE NOT SUBMITTED IN A SEALED ENVELOPE OR CONTAINER WILL NOT BE CONSIDERED. TELEGRAPHIC OR FACSIMILE RESPONSES WILL NOT BE ACCEPTED. 1.6 Questions regarding the required procedure for the submittal of proposals shall be submitted in writing or by FAX to Mr. James Homer at (817) 212-2756. Responses to questions will be provided in writing to all known participants. Questions should be submitted by February l 9th, 2002 to ensure a timely Response. 2 PURPOSE STATEMENT 2.1 The City anticipates entering into a Communications Services Agreement ("Agreement") with a Proposer for exclusive communications services (voice and data) for facility users at the Fort Worth Convention Center. The communications services will not include service for Convention Center Administrative Offices or House Phones that will continue to be provided and maintained through the City of Fort Worth IT Solutions Department, Under the Agreement, the Proposer would corarnit to providing communications services in a manner that meets the goals of the City and the Public Events Department. 2.2 The scope of work includes, but is not limited to, providing clients and exhibitors a full range of communications services for voice and data, 3 BACKGROUND AND FACILITY INFORMATION 3.1 The Fort Worth Convention Center is a multi-purpose facility, whose goal is t o e nhance econorcic development of the downtoivn business district by developing a convention center of appropriate size and characteristic to capture potential market events. A two-phased, 5770 milhon+ expansion project is in progress. 12 Phase I of the Expansion Project, scheduled for completion in Spring 2002,will expand exhibit hall space by approximately 57,000 square feet; and add approximately 121,000 square feet of meeting roorns and a City of Fort Worth,Texas Page 4 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 30,000 square foot Ballroom. The Grand South Entry will be adjacent to the beautiful Fort Worth Water Gardens and Plaza. 3.3 Phase II of the Expansion Project, scheduled for completion in Spring 2003, will add approximately 20,000 square feet of additional exhibit space, approximately 18,000 square feet of additional meeting space and modernize the existing 100,000 square feet of exhibit space. 2.1 In Fiscal Year 98-99 & 99-00, prior to construction, the Fort Worth Convention Center hosted over 300 annual events that resulted in over 1,000 use days and attracted over 1,100,000 people to the downtown area each year. During FY98-99, 38 state and national conventions; 15 trade shows and 58 consumer shows utilized the facilities. During FY99-00, 29 state and national conventions; 10 trade shows and 35 consumer shows utilized the facilities. 3.4 It is anticipated that the number of events will significantly increase upon the completion of the expansion project. 4 SOLICITATION PROCESS 4.1 The following projected timetable should be used as a working guide for planning purposes. It is the goal of the Fort Worth Convention Center for the Communications Services Contractor to be in place when Phase I opens in Spring 2002, The City of Fort Worth, reserves the right to adjust the timetable as required during the course of the RFP Process: 4.1.1 Issue REP, February 6, 2002 41.2 Pre-Proposal Conference and Site Visit -February 14, 2002 @ 10:00a.m. 4.1.3 Responses due,February 28,2002 @ 1:30p.m. 4.1.4 Oral Presentations/Interviews (if necessary), March 7,2002 4,1.5 Final Evaluation&Negotiation, March 8-11,2002 4,1.6 Recommendations to the City Council (Pre-CounciVEDC" March 26, 2002 4,1,7 Approval of Agreement by the City Council,April 2 or 9,2002 4.1.8 Contract Execution,April 3 or 10, 2002 City of Fort Worth,Texas Page 5 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 4.1.9 Communications Services Implemented,April 15 or 22, 2002 5 SCOPE OF WORK AND EXPECTATIONS 5.1 The Contractor, as a minimum, must achieve and maintain the performance outcomes listed below, consistent with acceptable standards otherwise agreed to through a contract resulting from this RFP. Contractors may also propose to achieve additional performance outcomes beyond those minimally required. The communications services for the Fort Worth Convention Center are as follows: 5.1.1 Client/Exhibitor Data Support-To provide Internet access/data services to convention clients/exhibitors of the facility. 5.1.2 Client/Exhibitor Voice Support- To provide telecommunication services to clients/exhibitors of the facility, 5.1.3 Proactive marketing of voice and data services to the clients/exhibitors of the facility. 5.1.4 Provide the maximum revenue to the City of Fort Worth. 5.2 The Contractor will be provided space to house all data and telecommunication equipment as well as space for required administrative duties. It may be necessary for the contractor to provide additional storage for equipment at an off-site location. 5.3 The Contractor must provide a sales representative, and a technician, and additional technicians as required by the event needs. The sales representative and the technician can be the same person as long as the sales requirements and the technical/coverage requirements meet the standards set by the City of Fort Worth. Sales and technician must be on-site during events requiring telecommunications services and must be accessible by telephone during normal business hours for orders. It is anticipated that once Phase 11 of the expansion is complete, on-site, full fime staff will be necessary- Once on-site, the Contractor must provide the sales representative and the full-time techrucian with a personal computer with appropriate soft-,vare compatible to City of Fort Worth requirements, 5.4 The services the Contractor will be responsible for providing include, but are not limited to the following: City of Fort Worth,Texas Page 6 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 5.41 All the requirements of Client/Exhibitor Data support including: 5.4.1.1 Marketing to all clients/exhibitors of all possible data support services. 5.4.1.2 Receipt of orders from clients/exhibitors. 5.4.1.3 All event data support set-up/tear down. 5A.2.4 Billing and collection to all clients/exhibitors. 5.4.1.5 Clean up and maintain all wall data jacks and exhibit hall wiring. 5.4.1.6 Maintain files for all events. 5.4.1.7 Provide order forms per City of Fort Worth requirements. 5.4.1.8 Full account reporting to City of Fort Worth of all data revenues and; monthly reconciliation and payment of all revenues due to the City of Fort Worth. 5.4.1.9 Coordination of Internet access arrangement for Client/Exhibitors and 24/7 Network monitoring of access while show is in progress. 5.4.110 Timely installation and removal of line drops in appropriate floor or column locations before and after shows, 5.4.1.11 Coordination of Special Access Arrangements from provider such as ISDN,T1,Switched 56, etc. 5.4.1.12 The timely installation and removal of cabling for small LAN's,etc. 5.4.1.13 Provide and maintain routers (depending on access arrangement') and Ethernet hubs for exhibitor use, 5.4.1.14 Assist exhibitors with interface or configuration problems such as IP addresses-, DNS names and cable configurations for Internet access up to the demarcation point. City of Fort Worth,Texas Page 7 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 5.4.1.15 Coordination of any carrier and Internet Service Provider for problem resolution of Internet access and any related network problem. 5.4.1.16 24/7 electronic monitoring of Internet access during show hours. 5.4.2 All the requirements of Client/Exhibitor Voice support including: 5.4.21 Marketing to all clients/exhibitors of all possible voice support services. 5.422 Receipt of orders from clients/exhibitors. 5.4.2.3 All event voice support set-up/tear down. 5.4.2.4 Billing and collection to all clients/exhibitors. 5.4.2.5 Clean up and maintain all meeting wall voice jacks and exhibit hall wiring. 5.4.2.6 Maintain files for all events. 5.4.2.7 Provide order forms per City of Fort Worth requirements. 5.4.2.8 Timely programming of PBX to accommodate orders for shows. 5.4.2.9 Timely installation and removal of drop lines in appropriate floor locations before and after shows, 5.4210 Rental, activation and accounting of telephones as requested by exhibitors. This could also expand to other marketable devices such as cellular phones, faxes-, pagers, etc, that the contractor may market during the contract period. 5,4211 Maintenance of client/exhibitor voice wiring infrastructure. 5.4,112 Full call-accountin g of all types of calls originating 0 from Exhibitors including Local, 0+, Intra and Inter City of Fort Worth, Texas Page 8 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER LATA LIB, 800, Information, and International (all these categories have different rates). 5.4.2.13 Full account reporting to City of Fort Worth of all voice revenues and; Monthly reconciliation and payment of all revenues due to the City of Fort Worth. 6 CURRENT TECHNICAL EQUIPMENT AND FACILITIES Equipment proposed must be compatible with existing equipment and infrastructure at the Fort Worth Convention Center. A listing of Active and Passive Telecommunications Equipment installed for the facility is attached as Attachment "A". Proposers are responsible for verifying existing equipment and infrastructure, 7 PROPOSAL INSTRUCTIONS 7.1 Compliance with the REP. Proposals must be in strict compliance with this Request for Proposals. Failure to comply with all provisions of the REP shall result in disqualification. 7.2 Acknowledgement of Insurance Requirements. By signing its proposal, Proposer acknowledges that it has read and understands the insurance requirements for the proposal. Proposer also understands that the evidence of required insurance must be submitted within fifteen (15) days following approval of Agreement by the City Council; otherwise, the City of Fort Worth may rescind its acceptance of the Contractor's proposal. The insurance requirements are attached as Attachment"B". 73 Evaluation of Pronn-,;ik. 7.3,1 The City of Fort Worth will exarmne proposals to elim- 'Mate those, which are clearly non-responsive to the stated requirements. Therefore, Contractors should exercise particular care in reviewing the Proposal Format required for this RFP. 7.3,2 The detailed evaluation that follows the initial examination may result in more than one finalist. At this point, the City of Fort City of Fort Worth, Texas Page 9 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER Worth may request presentations by Contractors, and carry out I I I negotiations for the purpose of obtaining best and final offers. 7.33 The City of Fort Worth reserves the right to withdraw this RFP at any time and for any reason and to issue such clarifications, modifications,and/or amendments,as it may deem appropriate. 7.3.4 Receipt of a proposal by the City of Fort Worth or a submission of a proposal to the City of Fort Worth confers no rights upon the Contractor nor obligates the City of Fort Worth in any way. 73.5 The City of Fort Worth reserves the right to waive minor irregularities in proposals, provided that such action is in the best interest of the City of Fort Worth. Any such waiver shall not modify any remaining RFP requirements or excuse the Contractor from full compliance with the RFP specifications and other contract requirements if the Contractor is awarded the Contract. 7.4 Ambi"itv,Conflict or Other Errors in the RFP 7,4.1 If a Contractor discovers any ambiguity, conflict, discrepancy, omission or other error in the Request for Proposal, it shall immediately notify the City of Fort Worth of such error in writing and request modification or clarification of the document. The City of Fort Worth will make modifications by issuing a written revision and will give written notice to all parties who have received this RFP from the City of Fort Worth 7.4.2 The Contractor is responsible for clarifying any ambiguity, conflict, discrepancy, omission or other error in the RFP prior to submitting the proposal or it shall be waived. 7.5 Proposals and Presentation Costs. -- The City of Fort Worth will not be liable in any way for any costs incurred by any Proposer in the preparation of its proposal in response to this RFP, nor for the presentation of its proposal and./or participation in any discussions or negotiations. 7. I e ection of Proposals. — The City of Fort Worth reserves the right to accept or reject in whole ore part any or all proposals submitted, The City of Fort shall reject the proposal of any Contractor that is determined to be non-responsive. The unreasonable failure of a Contractor to promptly supply information in connection with respect City of Fort Worth, Texas Page 10 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER to responsibility may be grounds for a determination of non- responsibilitV. 7.7 Acceptance of Proposals, -- The City of Fort Worth shall accept all proposals that are submitted properly. However,the City of Fort Worth reserves the right to request clarifications or corrections to proposals. 7.8 Requests for Clarifications of Proposals. -- Requests by the City of Fort Worth for clarification of proposals shall be in writing. A request for clarification shall not allow for the alteration of a Proposer's pricing information contained in its cost proposal. 7.9 Validitv of Proposals, 7.9.1 All proposals shall be valid for a period of 180 days calendar days from the submission date. 7.9.2 If a Proposer does not desire proprietary information in the proposal to be disclosed, it is required to identify all proprietary information in the proposal. This identification will be done by individually marking with the words "Proprietary Information" on each page which such proprietary information is found. If the Proposer fails to identify proprietary information, it agrees, by submission of the proposal, that those sections shall be deemed non-proprietary and made available upon public request. 7.9.3 Proposers are advised that the confidentiality of their proposals will be protected by the City to the extent permitted by law. Proposers are advised to consider the implications of the Texas Open Records Act, particularly after the proposal process has ceased and the contract has been awarded. While there is provision in the Texas Open Records Act to protect proprietary information, particularly under Section 3(9) and Section 3(10) of this Act, where the Proposer can meet certain evidentiary standards, please be advised that a determination on whether those standards have been met will not be decided by the Pruchasing Division of the City of Fort Worth, but bV the Office of the Attorney General of the State of Texas, 7,10 The City shall provide the release of all public information concerning the project, including selection announcements and contract awards. Those desiring to release information to the public must receive prior written approval from an authorized representative of the City. City of Fort Worth, Texas Page 11 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 7.11 I T either the City nor any of its officers, agents, consultants or employees shall be responsible for the accuracy of any information provided as part of this RFP. All Proposers are encouraged to independently verify the accuracy of any information provided. The use of any of this information in the preparation of a Response to the RFP is at the sole risk of Proposer, 7.12 The Proposer shall not collude in any manner or engage in any practices with any other Proposer(s), which may restrict or eliminate competition or otherwise restrain trade. Violation of this instruction will cause the City to reject the Contractor's submittal. This prohibition is not intended to preclude joint ventures or subcontracts. 7.13 All Responses submitted must be the original work product of the respondent. The copying, paraphrasing or other use of substantial portions of the work product of another respondent is not permitted. Failure to adhere to this instruction will result in the rejection of the Response. 8 RESPONSE FORMAT - The items listed below shall be submitted with each proposal and should be submitted in the order shown. Each section should be clearly labeled, with pages numbered and separated by tabs (8.1 Management Summary, 8.2 Business Plan, 8.3 Income, etc.). Failure by a Contractor to include all listed items may result in the rejection of its proposal. All reports, charts, schedules, or other appended documentation to any proposal,content of basic proposal, or contracts and any responses, inquiries, correspondence, and related material submitted by Contractor shall become property of the City of Fort Worth upon receipt. 8.1 Management Summary - Provide a cover letter indicating the underlying philosophy of your firm in providing the Communications Service to the Fort Worth Convention Center. 8.2 Business Plan 82.1 Description of the proposed contract team, and the role to be played by member of the proposed team. 1 8.12 Proposed team orgy `national structure, interrelationships and interactions. 8.2.3 Detailed plan of approach (including major tasks and sub-tasks) City of Fort Worth,Texas Page 12 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 8.2.4 Proposed service quality program 8.3 Income to the City of Fort Worth 8.3.1 Provide a commission percentage to be paid to the City of Fort Worth on gross sales for Communications Services. Consideration will be given for a sliding scale fee structure, 8.4 Proposed Equipment and Infrastructure - Provide a detailed listing of all proposed equipment and infrastructure changes of current systems. 8.5 Corporate Experience and Capacity 8.5.1 Provide information that documents your firm's qualifications to produce the required outcomes, including its ability, capacity, skill and financial strength. 8.52 A detailed description of three projects most similar in scope to the Communications Services program 8.6 Kec,Personnel- 8.6.1 Attach resumes of all managers, senior-level supervisors, and technicians who may be involved in the management of the total package of services,as well as the delivery of specific services. 8.6_2 Name of a single contact person for all correspondence and notifications 8.7 Acceptance of Conditions - Indicate any exceptions to the general terms and conditions of the REP and to insurance requirements and other requirements listed in the REP. 9 SELECTION CRITERIA 9.1 The qualifications of the Contractors will be evaluated based on the following criteria: 91,1 Responsiveness and Feasibility of Proposed Business Plan, considering overall approach phflosophy to providing the v City of Fort Worth,Texas Page 13 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER service, proposed contract team and organizational structure, detailed plan of approach (including major tasks and subtasks), and proposed service quality program. (331/3%) 9.1.2 Contractor's Committed Income and Commission Percentage to the Citv of Fort Worth (331/3%) 9.1.3 Contractor's Ability, Capacity, Skill and Financial Strength to Provide the Service (331/3%) 91.4 Bond Requirements. The awarded Contractor shall provide the City of Fort Worth with a 100% performance and payment bond at time of contract execution. Said bonds shall be equal to the amount of the one-year minimum guarantee to be paid to the City of Fort Worth or an amount agreeable to both parties. The surety company must be authorized and licensed to do business in the State of Texas. City of Fort Worth,Texas Page 14 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER City of Fort Worth,Texas Rage CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER Attachment "A" Telecommunications Active and Passive Equipment Fort Worth Convention Center Phase 1 Expansion and Renovation City of Fort Worth, Texas Page CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER Telecommunications Active Equipment Base Part No. ---FDescription I Qty- WS-C3548-XL-EN Catalyst 3548 XL Enterprise Edition -5 CAB-AC Power Cord, 110V 5 WS-G5484 1000BASE-SX 5 WS-CAC-1300W Catalyst 6000 1300W AC Power Supply I 1 r CAB-7513AC 1 AC Power Cord North America �SC1<6 -SUP-6.1.3— Catalyst 6000 Supervisor I Flash Image, Release 6.1.3 WS-X6K-S1A-MSFC2 Catalyst 6000 Supervisor Engine 1-A, 2GE, plus MSFC-2 and PFC MEM-C6K-FLC24M Catalyst 6000 Supervisor PCMCIA Flash Mern Card, 24MB Option S6MSFC2BV-12108E Catalyst 6000 MSFC2 IOS Desktop w/VIP ----------- MEM-MSFC2-128MB Catalyst 6000 MSFC-2 Mem, 128MB DRAM Option WS-X6348-RJ-45 Catalyst 6000 48-port 10/100, Upgradeable to Voice, Enh QoS 4 WS-X6408A-GBIC Catalyst 6000 8-port Gigabit Ethernet Module (Req. GBICs) WS-G5484 I OOOBASE-SX 'Short Wavelength' GBIC (Multimode Only) 8 WS-C3548-XL-EN Catalyst 3548 XL Enterprise Edition , GAB-AC -- Power Cord, 110V WS-G5484 1000 BAS E-SX WS-C6509 Catalyst 6509 Chassis I WS-CAC-1300W Catalyst�6000 1300W AC Power Supply j CAB-7513AC j AC Power Card North America �i 1 SC6K-SUP-6.1.3 � Catalyst 6000 Supervisor 1 Flash Image, Release 6.1.3 i 1 WS-X6K-S1A-MSFC2 � Catalyst 6000 Supervisor Engine 1-A, 2GE, plus MSFC-2 and PFC ! 1 j MEM-C6K-FLC24M I Catalyst 6000 Supervisor PCMCIA Flash Mem Card, 24MB Option �1 j S6MSFC2BV-12108E 1 Catalyst 6000 MSFC2 IOS Desktop w/VIP FMEM-MSFC2-128MB Catalyst 6000 MSFC-2 Mem, 128MB DRAM Option WS-X6348-RJ-45 1 Catalyst 6000 48-port 101100, Upgradeable to Voice, Enh QoS 1 j WS-X6408A-GBIC I Catalyst 6000 8-port Gigabit Ethernet Module (Req. GBICs) 3 1 WS-G5484 I OOOBASE-SX 'Short Wavelength'GBIC (Multimode Only) 24 CISCO3640 Cisco 3600 4-slot Modular Router-AC with IP Software CAB-AC Power Cord, I I OV S36413-12104 Cisco 3640 Series 10S lP/1PX/AT/DEC MEM3600-16FC 16MB Flash Card for the Cisco 3600 NM-1 FE2W I 10/100 Ethernet 2 WAN Card Slot Network Module Dell Dimension 4300 P4 I 5GHz, 256MB RAM, 20GB, Win2000, NIC, 15"Monitor, 3 yr. CWW-6.0 CiscoWorks for Windows 6,0 NT/98/2000 PIX-515UR-BUN PIX 515 Unrestricted Bundle -—---------- ------------------------------ City of Fort Worth,Texas Page 17 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER LCAB-AC Power Cord, 11 OV I SF-PIX 6.0 PIX v6.0 Software PIX-4FE Cisco PIX 4-port 101100 Ethernet Interface FPIX-515-FO-BUN PIX 515 Failover Bundle rCAB-AC Power Cord, 11 OV 1 SF-PIX 6.0 j PIX v6.0 Software P1X-4FE I Cisco PIX 4-port 10/100 Ethernet Interface City of Fort Worth,Texas Page 18 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER Add Alternate 25 Part No. 1! Description Qty WS-03548-XL-EN j Catalyst 3548 XL Enterprise Edition j 3 CAB-AC I Power Cord, 110V 3 WS-G5484 1000BASE-SX 1 3 LWS-X6348-RJ-45 Catalyst 6000 48-port 10/100, Upgradeable to Voice, Enh QoS 2 Spares Part No. Description t WS-C6509 Catalyst 6509 Chassis WS-CAC-130OW l Catalyst 6000 130OW AC Power Supply CAB-7513AC j AC Power Cord North America SC6K-SUP-6.1.3 Catalyst 6000 Supervisor 1 Flash Image, Release 6.1.3 WS-X6K-SIA-MSFC2 Catalyst 6000 Supervisor Engine 1-A, 2GE, plus MSFC-2 and PF7CT_1_1 MEM-C6K-FLC24M Catalyst 6000 Supervisor PCMCIA Flash Mern Card, 24MB Option 1 S6MSFC2BV-12108E Catalyst 6000 MSFC2 IOS Desktop wNIP MEM-MSFC2-128MB Catalyst 6000 MSFC-2 Mem, 128MB DRAM Option WS-G5484 1 OOOBAS E-SX'Short Wavelength'GBIC (Multimode Only) 321 WS-03548-XL-EN Catalyst 3548 XL Enterprise Edition 8 [ WS-65484 OBASE-SX `Short Wavelength'GBIC (Multimode Only) 6 1 _Z-G5486 1 OOOBASE-LX/LH 'Long Haul' GBIC (Singlemode or Multimode) �-:�13508G-XL-6 SBC Maintenance Part No. Description 1 Qtv CON-OSP-PIX515FO J 24x7x4 Onsite SVC, PIX Firewall 515 Failover 3 1 CON-OSP-PIX515UR Cisco 24x7x4hr. Onsite Premium Maintenance PIX 515 3 Cis sco 3640 On-Site Premium Maintenance 3 CON-OSP-WS-06509 24x7x4 OS Service, Catalyst 6509 6 CON-OSP-WS-03548 j 24x7x4 Onsite Svc, WS-C3548 24 Telecommunications Passive Equipment �4anufacturer Pad No Description pty Unit Mohawk M918A4 Indoor Outdoor 48 Strand Multimode Fiber. i M/ft i Mohawk ___T1i918A6 Indoor Outdoor 6 Stand Multimode Fiber 5 rn/ft Mohawk M9A616 Plenum Rated 48 Strand Multimode Fiber I m/ft Indoor Outdoor 24 Strand Sinalemode Fiber I M/ft Mohawk M93812 ——-—----------- ....... City of Fort Worth,Texas Page 19 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER Mohawk M9AO02 Indoor Outdoor 2 Strand Multimode Fiber 1 4 m/ft j Mohawk M56129 Cat 3 UTP Plenum 200 Pair 4 m/ft Cat 3 UTP OSP 400 Pair I l m/ft Mohawk M55212 j Cat 3 UTP Non Plenum 200 Pair --t-- 1 M/ft Mohawk M57545 Cat 5e UTP Plenum 4 Pair 30 m/ft Mohawk j M57552 j Cat 5e UTP Non Plenum 4 Pair 110 mlft ' Mohawk M52995 Cat 3 UTP Non Plenum 4 Pair � 110 � m/ft Canon CF4X1C 1" Plenum Innerduct 1 1 I m/ft Canon AF4XIA I"Non Plenum Innerduct 3 i m/ft Leviton 5F100-6BC Loaded Duplex SM/MM SC Mounting Plate 6 Pack I 70 j ea on Levit 5W120-00N 6 Strand Wall Mount Fiber Innerconnect 13 ea -v 'u" Leviton '15,R-31.3n. OHB 24 Strand Rack Mount Fiber Innerconnect j 2 ea Leviton --5R76'O-OON 96 Strand Rack Mount Fiber Innerconnect 2 ea Leviton 5R760-OON 48 Strand Rack Mount Fiber Innerconnect 2 ea I Leviton 5G584-U48 48 Port Cat 5e Patch Panels 13 ea Leviton 49265-HFR Double Sided Horizontal Wire Managers j 17 1 ea ELLeviton Pair 110 Connection Blocks With C5 Clips And Legs 10 ea ---! 8 ea Leviton 41A62-3:FFT::T300 Pair 110 Connection Blocks With C4 Clips And Legs Leviton I 41A10-HCM j 110 Horizontal Cord Manager 23 j ea Leviton 41080-61P Single Gang 6 Port Faceplate 20 ea Leviton 41080-41P Single Gang 4 Port Faceplate 1 40 ea 4 02 Single Gang 2 Port Faceplate I G I gt:g P 0Faceplate ' Si Leviton 41080-21P Single Gang 2 Port Faceplate 20 1 ea v i 0 1 Leviton 1' 41080-1 IP Single Gang 1 Port 20 ea Leviton 42090-121 Double Gang 12 Port Faceplate 75 ea I Leviton 41089-12 j 12 Port Surface Mount Enclosure —75 ea Leviton j 5G108-R*5 j Cat 5e RJ45 Data Insert I 600 a Leviton 1 41108-R*3 Cat 3 RJ45 Voice Insert 600 lea Leviton 41290-SM Single Gang Wallplate j 12 ea Leviton 41290-DM j Dual Gang Wallplate 12 ea Leviton 41290-DR Fiber Storage Ring 12 j ea Leviton 1 41291-2Q 1 2 Port Quickport Adapter j 22 j ea Leviton 41291-18 I Blank Insert 36 ea ---------- Leviton 41294-PC Duplex SC Coupling 12 ea Leviton Cat 5e 7' Patch Cords 565 ea Leviton Cat 5e 10' Patch Cords 565 lea Leviton 48884-SSC SC Optical Fiber Connectors Threadlock too ea Leviton 49884-MSC ST Optical Fiber Connectors Threadlock 400 1 ea Leviton 49800-UTP 1 Universal Fiber Terminating Kit Cleave 2 ea Leviton I 49800-CON Universal Fiber Consumables Kit 2 ea Leviton I 41100-HLD Clear Label Holder for 110 Blocks, 6 per bag 10 ea City of Fort Worth,Texas Page 20 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER 110C-5Clip 600 i ea City of Fort Worth, Texas Page 21 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER Attachment "B" BASIC INSURANCE REQUIREMENTS The contractor shall procure and maintain at all times, in full force and effect, a policy or policies of insurance to provide the types and limits of coverage specified herein. � 1. Commercial General Liability(CGL) Insurance Policy $1,000,000 each occurrence $2,000,000 aggregate limit 1 Automobile Liability Insurance Policy $1,000,000 each accident on a combined single limit basis or $250,000 Property Damage $500,000 Bodily Injury per person per occurrence A commercial business policy shall provide coverage on"Any Auto", defined as autos owned,hired and non-owned. 3. Workers' Compensation Insurance Policy Statutory limits Employer's liability $100,000 Each accident/occurrence $100,000 Disease-per each employee $500,000 Disease-policy limit General Insurance Requirements: a. The City, its officials, employees, agents and officers shall be endorsed as an "Additional Insured" to all policies except Employers Liability coverage under the Operator's Workers Compensation policy. b. All policies shall be written on an occurrence basis. If insurance policies are not written for specified coverage hmits, an Umbrella or Excess Liability insurance for any differences is required, Excess Liability shall follow for of the primary coverage. c. All policies shall be written by an insurer,with an A-VIII or better rating by the most current version of the A. M, Best Key Rating Guide or with such other financially sound insurance carriers acceptable to the City. City of Fort Worth,Texas Page 22 CITY OF FORT WORTH REQUEST FOR COMMUNICATIONS SERVICES FORT WORTH CONVENTION CENTER d. Deductibles shall be listed on the Certificate of Insurance and shall be on a "per occurrence" basis unless otherwise stipulated herein e. If coverage is underwritten on a claims-made basis, the retroactive date shall be coincident with or prior to the date of the contractual agreement and the certificate of insurance shall state that the coverage is claims-made and the retroactive date. The insurance coverage shall be maintained for the duration of the contractual agreement and for five (5) years following completion of the service provided under the contractual agreement or for the warranty period, whichever is longer. An annual certificate of insurance submitted to the City shall evidence such insurance coverage f. Certificates of Insurance shall be delivered to the City of Fort Worth, 1000 Throckmorton Street, Fort worth, Texas 76102, evidencing all the required coverages, including endorsements. g. The deductible or self-insured retention (SIR) affecting required insurance coverage shall be acceptable to the Risk Manager of the City of Fort Worth in regards to asset value and stockholders' equity. In lieu of traditional insurance, alternative coverage maintained through insurance pools or risk retention groups must also be approved. h. All policies shall be endorsed with a waiver of subrogation providing rights of recovery in favor of the City. i. Any failure on part of the City to request required insurance documentation shall not constitute a waiver of the insurance requirement specified herein. j. The City shall be entitled, upon request and without expense, to receive certified copies of policies and endorsements thereto and may make any reasonable requests for deletion or revision or modifications of particular policy terms, conditions, limitations, or exclusions except where policy provisions are established by law or regulations binding upon either of party or the underwriter on any such policies k. The City/ at its sole discretion, reserves the right to review the insurance requirements and to make reasonable adjustments to insurance coverages and their limits when deemed necessary and prudent by the City based upon changes in statutory law, court decision or the claims history of the industry as well as of the contracting party to the City of Fort Worth- The City shall be required to provide prior notice of ninety (90) days 1. Sixty (60) days notice of cancellation or non-renewal is required and shall contain the following language: "This insurance shall not be canceled, lin-Lited in scope or coverage, cancelled or non-renewed, until after thirthy (60) days prior wriften notice has been given to the City of Fort Worth. A ten days notice shall be acceptable in the event of non-payment of premium, City of Fort Worth,Texas Page 23 SmartCity NETWORKS E February 25, 2002 t Mr. Mike Lowry E Purchasing Supervisor City of Fort Worth Purchasing Division Lower Level 1000 Throckmorton Street Fort Worth, Texas 76102 Dear Mr. Lowry: Smart City Networks is pleased to offer the attached proposal to the City of Fort Worth's 'RFP Response"—Convention Center Communications Services". As a partner of the Forth Worth Convention Center, Smart City Networks will provide our mutual clients with the latest in cutting edge technology for both voice and data services with the major focus being on delivering the highest level of customer service while maximizing revenue opportunities to the City. As outlined in our response regarding the scope of work and expectations Smart City Networks will provide, ■ Client/Exhibitor Voice Support Smart City Networks will provide management, perform all customers' service functions and the installation of all voice services. Voice services will be provided using the Nortel Option 11 PBX provided by the City of Fort Worth. ■ Client/Exhibitor Data Support Smart City Networks will provide all Internet and data relates services to clients and exhibitors at the Fort Worth Convention Center. Smart City Networks will maintain the necessary bandwidth to meet all of the Center's client needs at our own expense. 3720 Howard Hughes Parkway Las Vegas,NV 89109 phone(702)943-6000 fax(702)943-6001 ■ Maximize Revenues Provide a proactive marketing effort promoting voice and data services to clients and exhibitors at the Fort Worth Convention Center. In addition to providing standard voice and data services, Smart City Networks will offer the Center's clients additional enhanced services that can generate additional revenues to the City. Just to name a few: Weheasting Smart City Networks will provide "Webcasting" or"Internet broadcasting" services to clients of the Fort Worth Convention Center. This unique service allows clients to place full motion video meeting and convention content such as symposiums, keynote addresses, interviews, and product demonstrations on the worldwide web. This adds value to the client's experience by extending the tradeshow experience beyond the physical three to four days of the show. By offering webcasting at the Fort Worth Convention Center it allows clients to reach a broader market than events held at other facilities. Cyher Cafes Event attendees are beginning to expect meeting planners to provide free Internet access and e-mail terminals. These sponsored "Cyber Cafes"are a great revenue generator and a terrific value-added service for the Fort Worth Convention Center to offer. The terminals offer Internet and e-mail access along with the customized mapping solution. Attendees can perform searches of the database on-line to find what companies are going to be at the event and gather information on the products and services. A map of the vent facility is created with selected meetings and events are highlighted. This map and a customized list can then be printed out for use by the attendee. This enables the attendee to find the information he needs to make the most of his time at the event and it provides a revenue opportunity to sell a"Virtual"presence to sponsoring companies. They are also a great way to gather customer satisfaction and suney information for the event and the facility. Smart City Networks will provide a to key solution for "Cyber Cafes" to meeting planners. ■ Management Summary Zn The City of Fort Worth's decision to provide voice and data services through an in-house exclusive provider is a positive one. By having an in-house provider the City can now offer its clients the latest in communications services and the highest level of customer service not available previously. Smart City has been providing communications services at convention centers since 1984. Our understanding of our facility partners needs and the clients that will be usine,the Fort Worth Convention Center are unprecedented in the industry. Since the Fort Worth Convention Center will now be offering its clients a full service communications solution, it is important that their new vendor have a knowledge of client needs. Smart City is sensitive to the process of converting to an exclusive in-house provider and will focus on customer service. "I As previously stated, Smart City will provide the Fort Worth Convention Center and its clients a full service, turnkey solution for voice and data communications services. As required, Smart City will provide management, customer service, and on-site technical support. During Phase I and 2 Janae Tinsley, a Fort Worth resident, and zn our Facility Manager at the Dallas Convention Center, will be responsible for managing the day-to-day operations at the center. Janae will be supported by: • Smart City Headquarters Customer Service Department. Customer Service will be responsible for marketing and order entry. • Local customer service will be provided by Janae and her experienced staff located at the Dallas Convention Center. As needed, the Dallas staff will provide the necessary on-site support. • Operating support will also be provided by Smart City's technical support team located in Dallas. All installations and PBX support will be backed by a trained group of technicians trained on the Nextel product and familiar with the systems at the Fort Worth Convention Center, • Smart City will be responsible for all order processing using our AESOP 1 4:1 system as described in our proposed business plan, collections and billing. During Phases I and 121, Smart City and Fort Worth's Convention Center Management staff., will monitor the business activity and when volume requires an on-site staff solution will be recommended, Until such a time that full time, on-site staff is assigned, Janae will manage the provision of services and meet regularly with the facility management team. Our goal is to make the Fort Worth Convention Center and the City of Fort Worth a "Smarter"place to conduct trade shows and conventions. We will provide your clients a complete turnkey solution for voice and data communications services by providing marketing, order processing, installation and superior customer service. Smart City Networks appreciates the opportunity to provide our proposal for a full service communications provider and look forward to the opportunity to establishing a strategic partner relationship. Sincerely, Raymond C. LaBelle COO r b,' /r r��r // �/J ri/:: /'�/.,, f'//� � //l�/,%:', /�/ r,'.,/ ,ri,/i,,, r, r,.r r,,,� ,. �,,,,,,:. f➢l I r / ,, r. t� //, / / ✓ / ,/ � ///// „",,... ,, .,.. is ; �. .,✓� �0/d /%�/Jr///�r /rr/!, ,r / Vii, J, �/���/��d( f��ll(l9Pf p '1r Y , 11 Management Summary — 8.1 Business ontents �r/�//✓�/%����/i/'%��!%% ,f/ii���i'i % !fir / / i/r%l�//��/�� 4 r,���j/ �i / �i Vii/r✓ r//r -, r I / Income to h oy ��1^w�wJ'm�' t�i' r City A«i'f r,/�IJ �������r/�����11 j%�%//�%%/ :���r,/% ���//�//�%%�//i�/i%/r r r✓fir/ r ..r /„7///�%Ir%r��/��lr� /i��/�/��/J!�✓1����uf/ //ti-��/�/%�� 9// �i%,�%r�//// r / '! i-,,, i�r/i✓pri/r� ,,..,fill/ ..//i / r/ /i / u i,. /// r,,, , ,; .,:: � 1�1 L 1 � �������� �/ �l l�,r. )� / 1 1 ,�/i /1,/l � 1/// /,� ,%� / ,/, 0/ ,/„, // ,,.�w,aurr�f r,,wl ai: u:/ ��..a�J'l�l%�rl C ,! ;U �✓ ���” /�/ //�1'1//��/// l��/////la'✓,���� ✓Jr/°,r� ��/�%/iia/�//�//„/,�!,� //i Proposed and Infrastructure � q� /r✓' ��l/,,�%�'/,die,io%/�/%���r%;'/i%/1f���1�l/i,r d/,9,/' // /�/r�/ r r / ,I f3. ''” �/i„/✓r j�G!/,„�/q rf''//��/�/i//�/i�% /%///r///�/i// / ///r'Ur r/a i/rri ,/�ii� / i i rr / / / /% ✓ / r , ur r /,,, � r., /1 ✓! ,// r,,// r// r, /,/�,; / 1 /,, � 7 ll/1Olria /, l'./1 la ,!%,���/��//ir//a„'9,�� //%%,�,,r� /:.,///r ii i/// i% r//..,,/i r/ „n o;/' arr� l �✓�rJ�"�,rr�riadr i��r'i�/fiN���� �r 1 r, l�� . !�r��/�%ril,!%,��✓/'///%i �r///i.!r Gr��/%//6,//ii/,ii/r,//����i i/ J w.ti �����d �ti� ,r,�� Corporate E xperience and Capacity 8.5 i r y ' ,/! ,/l�,,,.�// f //,. ,rb//c , ,I /i ,�i ,o///..., ,..,., ,. ,.., �r�+�lrs{�1✓arran,lrr,.,rr� /, � „/ / ,� / ,J / �.� //����i l�lj%r%�'r r�/�✓!i/rr/�!%%�/r r� /i�/���/ //i�%r//✓�%/�j , �/ , i //i//%/i //r,G r %✓11 1//�✓/jC�,�i / r/// r JfjC�i%!0 /'iI , // r Key er+rs'�wl^� on e An.A�r.,l '” w r /r% / r✓, ,, �r r / / r /i r/i / /// / ,, , , /%/ ✓,,,I /// r r �1, , / t r � , r ✓ / .i, /r / / ,,, / 1 // :..o ,,./ //l�G✓�/% .Orn�1/,wG/a„r���//, /r/ / / � r ar ✓ r//�r��/�'!,//rr��/loll/li/�r�j%�i // //%�//%�///%��/ �o�/r/ / Acceptance e �;/lr9//�/,oi//%�'�/� rr%i;/�/��I��,�/�/�ii��i�i%///////%✓6 // / l/%'/ % !,, Co n d i” N i n s ' Attachments rop i) , � r r ,/ rr ! r ! Y,, '/ l�a,�,/,, SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 8. RESPONSE FORMAT- The items listed below shall be submitted with each proposal and should be submitted in the order shown. Each section should be clearly labeled, with pages numbered and separated by tabs (8.1 Management Summary, 8.2 Business Plan, 8.3 Income, etc.). Failure by a Contractor to include all listed items may result in the rejection of its proposal. All reports, charts,schedules,or other appended documentation to any proposal,content of basic proposal, or contracts and any responses, inquiries, correspondence, and related material submitted by Contractor shall become property of the City of Fort Worth upon receipt. ��j Management Summa - Provide a cover letter indicating the underlying philosophy of your firm in providing the Communications Service to the Fort Worth Convention Center. ■ Management Summary The City of Fort Worth's decision to provide voice and data services through an in-house exclusive provider is a positive one. By having an in-house provider the City can now offer its clients the latest in communications services and the highest level of customer service not available previously. Smart City has been providing communications services at convention centers since 1984. Our understanding of our facility partners needs and the clients that will be using the Fort Worth Convention Center are unprecedented in the industry. Since the Fort Worth Convention Center will now be offering its clients a fun service communications solution, it is important that their new vendor have a knowledge of client needs. Smart City is sensitive to the process of converting to an exclusive in-house provider and will focus on customer service. As previously stated, Smart City will provide the Fort Worth Convention Center and its clients a full service, turnkey solution for voice and data communications services. As required, Smart City will provide management, customer service, and on- site technical support. During Phase 1 and 2 Janae Tinsley, a Fort Worth resident, and our Facility Manager at the Dallas Convention Center, will be responsible for managing the day-to-day operations at the center. janae will be supported by: City of Fort Worth,Texas Page I SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER o Smart City Headquarters Customer Service Department. Customer Service will be responsible for marketing and order entry. o Local customer service will be provided by janae and her experienced staff located at the Dallas Convention Center. As needed,the Dallas staff will provide the necessary on-site support. c Operating support will also be provided by Smart Cite=s technical support team located in Dallas. All installations and PBX support will be backed by a trained group of technicians trained on the Nextel product and familiar with the systems at the Fort Worth Convention Center. o Smart City will be responsible for all order processing using our AESOP system as described in our proposed business plan,collections and billing. During Phases 1 and 2, Smart City and Fort Worth's Convention Center Management staff, will monitor the business activity and when volume requires an on-site staff solution will be recommended. 'Until such a time that full time, on-site staff is assigned,janae will manage the provision of services and meet regularly with the facility management team. Our goal is to make the Fort Worth Convention Center and the City of Fort Worth a "Smarter"place to conduct trade shows and conventions. We will provide your clients a complete turnkey solution for voice and data communications services by providing marketing,order processing,installation and superior customer service, Smart City Networks appreciates the opportunity to provide our proposal for a full service communications provider and look forward to the opportunity to establishing a strategic partner relationship. City of Fort Worth,Texas Page 2 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 82 BUSINTESS PLAN Smart City Networks has reviewed Section 5- Scope of Work and Expectations (that follows) and will pnzpooe� provisioning exhibitor services aa described herein based on the following assumptions: The City of Fort Worth will provide and be responsible for: * Active and passive equipment and infrastructure as required during the agreement term. Provide exclusive use of the active and passive equipment and infrastructure including the Norte/ Option 11 with voice mail and all data equipment as noted in Attachment A * Allow Smart City Networks bz act aaon agent of the City for all equipment and infrastructures warranties and provisioning of telephone and /SP circuits at the convention center. Smart City Networks will provide and be responsible for: w Labor and material for exhibitors services. * Coonjinote, order and pay for telephone, /GP circuits and LD usage aa necessary for exhibitor services- Provide standard repair and maintenance following the warranty term for equipment and infrastructure usage for exhibitor services. , ' City of Fort Worth,Texas Page 3 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 8.2 Business Plan 8.2.1 Description of the proposed contract team, and the role tohuplayed by each member o/the proposed team. 8.2] Proposed team o9pxn/zutinuu/ structure, interrelationships and interactions. 8.2.3 Detailed plan oƒapproach(including major tasks and auh'gxaks) 8�.4 Proposed service quality program BUSINESS PLAN Smart City Networks has duplicated its operating plan in over eleven oenheno, in ten different uiUea, in four states. We are e licensed CLEC in the State of Texas with all of the necessary licensing to operate as a telecommunications company in Texas. It is important for evaluators to nobs that nn other respondent to this RFP has duplicated their operating plan for any substantial period of time outside their home city. There are several crucial ingredients to our duplicating our operational success: Event after event, year after year, Smart City Networks has combined these ingredients to produce successful events for or facility partners and their clients, 1. Proprietary AESOP event management software 2. Proven operations management and procedures 3. Quantifiable Quality Control Methods 4. Proactive Marketing 5. Impeccable Accounting and Billing Methods. 1 City of Fort Worth,Texas Page SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER RECIPE FOR ASQCCESSFUL El/ENT Ingredient#1: Smart City Networks' AESOP Software The Automated Event Gen/ice Order Processing (4ESDP) software is the cornerstone of Smart City Networks' streamlined operations, /\ES(]P is a customized tool that each of our facilities uses to keep operations running smoothly. Smart City Networks developed AES(}P for the eo|m purpose of administering telecommunication oen/ioen at convention centers. AEGOP performs the following functions: • Order processing; • Event installation planning; • Equipment inventory; • Billing and collections; • Trouble report resolution; • Revenue and usage neporUng� and • Customer database management. Advanced Planning Using AES[>P Throughout the year, Smart City Networks reviews the upcoming show schedule for the facility and history files from the (AESOP) oyotenn, which stores information on every customer that has ordered telecommunications from Smart City Networks at any of our facilities over the past nine years, This review is used to examine telecommunications requirement of the same (or similar) ahoxve held at another Smart City Networks facility in order to forecast requirements for an upcoming show. This includes forecasting additional equipment, tnunko, bandwidth requinemenha, single and multi-line telephones as well as special circuits such oaT-1a. Inventories levels are adjusted to support the upcoming event, which ensures that Smart Qh/ Networks will stock the proper number of trunks` telephone instruments and data unite for nanL Manpower needs, line conda, and other related materials required to install services will also be inventoried onsib*, AE8OF^Order Processing The AES{}P software installed on our LAN/computer-based server will assist our Operations Manager in all aspects of project operations, AESDP is connected to a high capacity fax server, Upon receipt of an order, the AEGOP system faxes a confirmation letter. City uY Fort Worth,Texas Page SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER AESDP aids in the order entry process by providing state-of-the-art- programming techniques such as the Order Entry Wizard. The Order Entry Wizard guides our customer service representative through the process of entering an order, The Wizard makes decisions along the way based on the responses previously entered. Using a unique data-matching a|gohthm, it checks for duplicate orders and a|ow/non-payers from previous shows. During the input pnooaoa, the wizard is examining the nespunoea, determining the availability of resources such as telephone nurnbeos, appropriate multi-line configuration templates and soforth, keeping the Customer Sales and Service Representatives (CGGRs) informed as the process continues. The Wizard presents the C8SRvv|th the most likely choice based on its intelligent decision making ability. However, the CGSR may override the computer's selection and enter on alternative response, AESOP tailors the information that it offers the user based on the decisions that have been selected, making the entry process se streamlined as possible, AES(JP automatically assigns telephone numbers and /Paddneaaes based on the type of service and will not o||ovv duplications without manual intervention. AESDP also has the capability of assigning pr/or phone number(a) to any customer returning to the same facility. This is an added convenience and is one of our most requested services, Show management often takes advantage of this unique feature so that they may publish their numbers in |ihanatuns or mailings jn advance of the show's opening. This information includes activation and termination dates along with ehcmv management's departmental phone numbers for the exhibitor's convenience, To optimize service at the Fort Worth Convention Center, Smart City Networks can assign the same phone numbers year after year for its valued trade show management clients. If they have multiple events at the Center. Gnnert City Networks can give them the same number for all events, When aC38R enters a customer's telephone number and they have ahiatory file on neoord. AEGOP will automatically retrieve the exhibitor's history, A summary of the prior services provided to the customer can then be faxed for his review. At this Unne. the C8SR can immediately check to Gee if that customer has en outstanding credit problem. /f this should occur, the C88Rwill make the customer aware of the delinquency and make arrangements for payment ofthat account, This will not effect the processing of the new order and will be accomplished without inconveniencing the customer. AES[}P Reports AEGDP provides many standard management nspoda including event telephone d/reoborims, installation work onjona and collection reports. AES0P City of Fort Worth,Texas Page SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER also has a dynamic ad hoc report writer that can produce "on the Ov^ reports. Fort Worth Convention Center management can have "snap shots" of any particular show to see gross revenue, number of lines installed, etc, This is a great management bzo| and helps Smart City Networks and the Fort Worth Convention Center focus its marketing efforts, Ingredient#2: Proven Operations Management and Procedures Event Preparation Orders are monitored |nAESOP and the proper number of telephone lines and amount of bandwidth are ordered from the carriers, Before the event' the Facility Manager or Operations Manager (the yWanoger)runa reports from AE3OP detailing the installation of services, Order installation is then coordinated with the installation technicians at the center, The Operations Manager prints phone |abe|o, prepares exhibitor telephone dinectohee, and organizes the onoite service desk, Prior to show management's arrival onsite, their equipment is placed at their pre-designated locations. Upon their arrival, customer service can provide training on the use of the equipment, The Manager analyzes the tnunk, bandwidth and manpower requirements and reviews the special requirements of the show. They check all materials and inventory levels and order any special equipment and cabling or connecting equipment, These tasks are completed well before the show's move-in date due to our advanced telemarketing solicitation of orders, so walk-ups, or |eat minute ordens, are minimized. As the move-in" date neana, the staff is engaged in programming telephone numbers into the PBX. assigning cable pairs, laying line cords, testing equipment, and working with the local telephone company and other carriers On exhibitor circuits. The operations staff is also in constant communication with the exhibitors ua they arrive on site, AEGOP produces installation checklists that are printed and assigned bothe installers, These reports provide a means of insuring that all items get installed or distributed on time and updating the show completion status at the end of each day during move-in, Printing of designation labels for multi-line instruments and line-cord tagging of all oinruiba is performed and distributed to the installation crew. These tags contain vo/ueb|m information, such as the phone number and the cable pair assignment. These tags also a||ovv the exhibitor to |ouabs their own circuits and connect their own equipment, It is the goal of the operation department to have the show installed 24 hours before the opening date, City oYFort Worth,Texas Page SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER The Manager uses AE8OP to produce completion and status reports information about outstanding, in process, and completed orders through AESDP, Aa orders are cornp|eted, they are entered into AE8OPao "|nmba||ad" ' thus providing our operations staff with o true status of the installation process. The Operations Manager continuously reviews the work force projections to make sure that an adequate number of technicians and installers are working on the tnsdeahovv, Since it is difficult tosell additional services to an exhibitor who is waiting for completion of service order, proper staffing is e must, If a large number oflate orders are received bv the CSSRothen the Operations Manager will authorize late night vvorh, overtime or additional staffing with the goal of getting the job done nntime, Customer Service The Manager will work hand-in-hand with the Fort Worth Convention Center's event managers to coordinate service desk as necessary and applicable hours. The Manager will staff the show with trained customer service representatives when deemed necessary who have reviewed the requirements of the event. The service desk ia prepared in advance and is equipped with online access to our automated order processing system. Service Desk hours may be scheduled as necesaary, normally from 7:00 AM. until 6�00 P.M. However, hours are often extended to meet the needs of the exhibitors. If Service Desk personnel any unavailable, there is a ring-down phone connected to the Operations Center, During an event of substantial size, the Operations Center ia manned until 11:OOP.K4. orlater. Ingredient#3: Quantifiable Quality Control Methods Quality Service Program The Manager will review event schedules and assign customer service and technical staff appropriately ho support weekly/monthly requirements. Smart City Networks will have qualified technical staffing assigned tosupport the center 24 hours 7 days per week. Smart City Networks personnel wear pagers and are available on-call 24 hours per day, 7 days per week. Their pager and home telephone numbers will be available to Fort Worth Convention Center staff, Smart Qty Networks provides exhibitors with e telephone number for the placement of orders and reports of service problems. This number will be distributed via exhibitor kits and the Fort Worth Convention Center City of Fort Worth,Texas Page 8 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER telecommunications network. Customer service desks will be provided with on pmarniae staffing for events. This determination is based on type and size of the event and the probability of walk-up orders or trouble reporting. Nonstandard business hours staffing will also be provided based on mutual agreements with show management and input from Fort Worth Convention Center, AESOP keeps a daily trouble log and all problems are resolved quickly, AESOP'a trouble report subsystem provides a means of dooumenbng, sohedu|ing, and tracking the completion of trouble reports that come during move-in and the actual show. The AE8OP pnoQnann posts at regular intervals the status of open trouble reports, (At a preset threshold, the display size ofthe number increases and it becomes red. This serves as an alert for the Manager.) Smart City Networks' Customer Sales and Service Representatives (C8SRe) are trained b) ask specific questions concerning trouble reports. By doing this, they can often eliminate or clear the trouble without having to dispatch e technician, Those trouble reports that need a technician are logged into the system and than dispatched by the CGGR., After basic trouble oeU list of trouble shooting questions are asked and it is determined the customer needs a hachniuian, troubles are responded to in the order they are received immediately. Once the trouble is c|eared, the technician who is dispatched notifies Customer 8en/ice, vvho, in turn, o|oeea the trouble report, The CGSFl staff monitors trouble reports and when they find that the trouble ticket has been open for more than thirty minutes, they flag it and follow up by checking with the CSGR. The CGGR identifies the status of the tnoub|e, which the CSGR, in turn. communicates bz the customer, When troubles are identified as a carrier or {SP problems, the Manager immediately contacts the local operating department of the telephone company or |8P to report the trouble and request immediate dispatch. The |oue/ telephone company or |Gp then coordinates with our operations staff to eliminate the problem, Because of our strong relationship with local telephone companies and |SPo, it in not uncommon for them to provide on site staff for events that have substantial communication requirements. By having them on the premises, we can provide immediate attention in the identification and elimination Vf service problems, If the problem is a result of a hardware failure, then that issue will be brought to the attention of the appropriate manufacturer. As a nu|e, adequate spare components are kept on site for all mission critical pieces ofhardware. If the problem is the result of a staffing error, then the necessary steps and training bake place to prevent similar problem from arising, City of Fort Worth,Texas Page SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER One regular basis, each show's operation is chtioued, management reviews the trouble log and resolution procedures are noted. Along with the resolution procedures are recommendations on anything that could have been done to avoid the problem, Management then ho/de regular meetings with staff to review the trouble log and the resolution and prevention procedures, It is Smart City Networks' standard practice to remove and store all equipment immediately upon ending ofashow, Smart City Networks will provide adequate staffing to properly remove all temporary wiring and instruments and collect vv{naieos handsets and other devices within twenty-four hours following the end of each event. The customer service staff will work in conjunction with Fort Worth Convention Center Operations staff for all removable operations. Smart City Networks is dedicated to continually fine-tuning its procedures and will work closely with Fort Worth Convention Center to ensure the optimal level of performance for the Fort Worth Convention Center telecommunications network. Quality Service Measurement Once the show ia open and fully operational, the CGSRa visit the exhibitors to assure that their service is satistactory, collect outstanding depoaihg, and provide the customer with a questionnaire designed to measure their level of satisfaction and encourage their comments. The responses to the questionnaires are then passed to our Vice President of Operations and Vice President of Sales and Marketing for review and customer follow up as needed, Further solicitation of customer satisfaction can be done via our web site where the customer can respond to our"Satisfaction Survey"e-mails or they can leave their own comments. (A sample of the Sun*ay is on the following page and you can visit the "Service Survey" section on our vvab site at vvvm*,srngrtoitynehworka.00m.) City ofFort Worth,Texas Page 10 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER SmartCity NETWORKS Client Critique for Show Smart City Networks wants to know how your telecommunication services were during your visit. To assist us in the continual improvement of our services, we request a moment of your time to complete the following questionnaire or visit our website at www.smarteit,y-networks,com and complete our"Satisfaction Survey". Once completed, simply drop off this form at a service desk or fax us your response at (702) 943-6001, Your opinion is valuable to us and we thank you for your time. Name Company Booth Phone# e-mail Customer Service Contact (circle one) 1, Were you able to easily reach the Customer Service representative? Yes No 2. Was the Customer Service Representative helpful and courteous? Yes No 3. Were the instructions for operating your equipment clear and concise Yes No 4. Were your services delivered before show opening and as ordered? Yes No Responsiveness (circle one) 1, Did you have any problems with your telecommunications? Yes No 2, Did you report the problem? Yes No 3, Was the problem you reported repaired to your satisfaction? Yes No 4. Were you satisfied with the time that it took to repair the problem? Yes No 5. Was the technician who repaired the trouble helpful and courteous? Yes No How would you rate overall the service provided by Smart City Networks @ Fort Worth Convention Center? Poor_ Fair— Average— Good— Excellent— izespbnd onli Please attach additional sheet or respond online for further comments:-- -- -------- -- ------------ ---------- ---- ------------ 1------- LFprni41p_d: 'WWW.Smartcity.com ..j City of Fort Worth,Texas Page 11 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Ingredient#4: Proactive Marketing Pre-event Marketing Plan Smart City Networks has e proven systematic approach to marketing our services designed to increase market penetration and revenues, Uiecomprised of several distinct components that are implemented for every event to ensure the customer is avvena of all of the services your facility has to offer, The following isan over view of these components. Show Management Communication We hold discussions with the trade show management to /earn of any special requirements and to obtain the list of exhibitors, While h/pioo||y these discussions are held over the telephone, Smart City Networks executives or Managers have personally visited an association's headquarters one year ahead of the show date. After the initial contact is made, show management or their decorating company is provided with Smart City Networks' Telecommunication and Internet Order Fonns, which are the comprehensive service contracts and |ibsnatuna for inclusion in their exhibitor packets, Our,service contracts are designed to be simple and straightforward by clearly |iaUnQ all of the various services available and the associated costs, More importantly, they tell customers how ho order so they get the right services, Ordering the service and calculating the cost is an easy process for the customer. In addition to our Telecommunication and Internet Order Forms, vve also supply show management with promotional fliers of other new Smart City Networks aen/imso that are available. These may include Internet and point-to-point networking services, cyber cafe services, and webmseUng, Bundling of these services to encourage new users and "Show Specials"may be offered to stimulate demand for services, Pre-Show Marketing Months before a trade show im scheduled to begin. Smart City Networks staff are navievvinQ, planning and marketing to the trade show exhibitors, Making contact eady, and often, assures us that the exhibitors have e thorough understanding of the telecommunication services available and how they can be ordered, Contacting show management and exhibitors well in advance of the event also establishes a comfort level that their communications needs will be met when they arrive on site. It also o|/ovvm them to concentrate on other key issues associated with putting together their exhibit. Early planning and preparation also aMovve Smart City Networks to make a more accurate City mf Fort worth,Texas Page 12 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER projection of the local and long distance trunha, dynamic circuits and other requirements, This is beneficial in our close working relationship with the local telephone company and long distance service provider. A /oue| CS8R is assigned to each event scheduled at the facility and is assisted by CSSRa in the National Customer Service Department in our Las Vegas office, !tin the sole responsibility of this local CG8F< tobe show management's exclusive contact on all issues regarding communications service, TheCS8R is the advocate for the exhibitors and show management. Afriend|y. helpful voice is just e phone call away, Online Ordering Crucial in today's technological world, Smart Qh/ brings the Ft. Worth Convention Center the seamless capability of online service ordering, t find Screen content and designs easily steer the customer through the ordering process, City of Fort Worth,Texas Page 13 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Every customer will have the online convenience of requesting services through this website based, user-friendly tool. t RU•Sna+ :.,_EAa565Va:Y{'k..:a r?3'CFitxi4'fRAl..A1:Jafi aAti,23++_aaF ff Se.A312: 8°SiEfk9ff'.4•, ". A9aEF:o.e:G_..3}:tC'^.z+.A',C•fi.+5}tW.E:6Z47'.S i". Sul,'T Az Al- t fh".d {i �4.fy.�sx• a'`1+_'°•'iii..�9?3{'->�2v'�t itb`n°_f5`i?.:' irv? ¢.bx dlektn�sr.Mb qr.4.Lha Qrsrtazai s+c of Assit: aurSmEfi ehx: �!N+z _zr•,xrilai I I1001,� S A.STANDAK6 INTEItNE7 j 1.Sh3 ad 2�:;asc E'-'rt 2.Add`caca!Sfi iwtl 8s=. W y $'35.63 00- 3.T-2 Drm to ELh6 Et`>ti`15S IP xw"tlfe5sesl .. T :9.EQUIPMENTRENTA3. _...._ _ _......... ., __..... hb G Sl.,?v.W E O00 f".oo .. _ ...._... .._._... nq. ...;c Z22=0.1 /ISJ.rJt7 bf,.bt3 fi,2s vet �A.25 ;o of i; The ability to link this service to the Center's website as well as the customer event websites places the Ft. Worth Convention Center at the forefront of service functionality in the convention industry. (See additional discussion of "one-stop shopping" in AESOP description above in this section) While other Offerors may propose similar services, only Smart City's site seamlessly links orders into the event management system. AESOP, completely interfaced with the web-ordering tool, eliminates human and other forced interface issues that often lead to service delivery mistakes. Other systems require re-entry of data or data conversion to enable and complete the work order production. With Smart City's AESOP-driven web ordering system, what you order is what you will receive. City of Fart Worth,Texas Page 14 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Broadcast Faxing Smart City Networks works closely with ehmm management to obtain their exhibitor list in order to "broadcast"fax exhibitors order forms informing them of new services and bundled specials or urging them to "order now to avoid late fees". The oeone exhibitor list is used by Smart City Networks when telemarketing. Telemarketing Smart City Netwmrkm'AESOPAdvantage Other companies may claim that they do. but Smart City Networks is the only proposer that has a complete absff dedicated to telemarketing exhibitors, AE8DP has e database that includes information on every exhibitor that has ordered telecommunication services from us over the last nine years. AE8OP is the largest and most complete database of exhibitor telecommunication users in the country, We know who ordered what type of service, as well as the quantities and the phone numbers they had last time, Armed with the knowledge of the AE8OP dobabaae, our customer service staff begins to te|emenket every exhibitor. Typically the bs|emarkehar can use this information to suggest types of oen/ic `n and quantities and upnm/| any new services, Exhibitors are contacted by one of our CG8F<aat least forty-five days pr/or to mowe-in, but often as early as ninety days before the open/mg of the show, If the exhibitor is not available then the C8SR will leave ourho/|'free telephone for return oa||o (a TDD service is available for the hearing /nnpainad) Call naoon]o are compiled weekly and reviewed by the Customer Service weekly 8upen/ioor, - By making early contact with the exhibitors, we establish an early rapport, We are able to eseuna them that their communications needs will be met and their connmunimsboneaen/iceavvi// be available upon arrival at the facility. Since our CS8Ra are trained tobe knowledgeable in the communications induetry, they can easily explain our communications services and promote the use of our services hz enhance business during the convention, AEGOp gives each CG8R an additional edge. By reviewing last year's service order on the computer screen, the CS8R can easily point out to an exhibitor that this year's order is lower than the prior year's order or that last year's order had special requirements, This prompting by the CSGF( usually naou|bs in the exhibitor ordering additional services, In addition, the CSGR will attempt to . secure the same telephone number used by the exhibitor at last year's show. City my Fort Worth,Texas Page 15 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER This will permit the exhibitor to use its marketing literature from last year's show, which might list the booth's telephone number. By telemarketing ahovvo in advance of the event, we are able to aaeuna exhibitors that they have an advocate working for them when they arrive at the show, This early contact also helps by allowing us to be better prepared for the event and to have e better handle on the communications requirements. Knowing ahead of time how the event ia shaping up, vve are able bo make any necessary adjustments in trunk requirements to the local Bell operating companies and long distance carriers, With orders in place before the event and having cleared billing issues prior Uoshow move-in, the service desk rune smoothly during the hectic pace that m6ve-inimposes, Early contact allows us to identify missing information such as detailed floor plans for a complex booth space. VVe can then make en additional contact with the customer and obtain the missing information. When an order is received from an exhibitor, it is entered into our automated order processing system, All information is checked for accuracy and a confirmation foxAanneU is sent to notify the exhibitor that their order is on record. Show Directories AESOP can print a directory of all the phone, fax and extension numbers issued to show management and exhibitors. These directories are mass-produced and distributed at the customer service desks. The directory itself can be a marketing tool for services Smart City Networks provides at the show and can contain promotional "show specials" to gain incremental business during the show and to encourage walk uporders. Ingredient#5: Impeccable Billing and Collection Methodology Smart Qty Networks understands the importance of collecting and maximizing revenue both for itself as well as for the Fort Worth Convention Center. Our billing and accounting methods are a result of years ofexperience and vvepride ourselves on accurate, timely billing along with prompt payment of commissions toVrcustomers, VVedoan excellent job of ensuring that appropriate charges are included on the exhibitor's bill and that payment is made and collections are low, |tisSmart City Networks' policy to receive payment for services inadvance. To facilitate thia, our order forms specifically notify the exhibitor to include payment with the onder, These payments may be in the fnnn of check or credit card. City mf Fort Worth,Texas Page 16 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Additionally our price structure rewards the exhibitor for ordering early by imposing an expedite charge if the order is not received within 21 days ofshow move-in. Payments received with the order form are deposited directly into our bank via a lock-box account. If the exhibitor chooses to fax their order in and they do not provide us with valid credit card information we will contact them by phone to remind them that payment must bereceived before service is rendered, In the event that the exhibitor commits to sending in payment, we will process the order but track the outstanding balance for follow-up and collection prior to show move-in, At the time that an order is entered into our AEGOP system, the exhibitor is checked against our slow/no pay list in the database. |f they appear on this list, the account receivable department is notified and collection is attempted prior to entering the order. When a credit card order is entered into our AE8DP syetem, the system will process the credit card transaction with the card processing company. All orders mnbanad into AE8DPwill generate oconfirmation letter to the exhibitor that is automatically faxed, The confirmation |etter, in addition to providing the telephone numbers assigned to the exhibitor and reaffirms the exhibitor's order, also shows the amount ofthe service, the amount received and any outstanding balance. If there is a balance du* the confirmation also contains e reminder that payment must be received prior kzarrival. During show move-in. Smart City Networks prints collection report that shows all exhibitors with an outstanding balance, The Manager oro CGGR either at the desk or by way of visit to the customer at their booth notifies the exhibitor of their delinquent account and makes arrangements for payment. In the event that mm are unable to make contact with the exhibitor, we leave a notice prominently displayed in the booth reminding the exhibitor to visit the service desk and hake care of their account, Delinquent accounts are also flagged on the installation work sheets eo that the Manager iaaware. Smart City Networks requires a cancellation fee for exhibitors that have ordered service and then canceled. Additional cancellation fees may bewithheld from the advance payment if there has been |abVr, material or engineering time spent preparing the service, Smart City Networks, asa rule does not give credit for service rendered but not used by the exhibitor, City ofFort Worth,Texas Page 17 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER During the ahovv, telephone oa|| records are collected in real time and downloaded to the Call Accounting System. The customer information for telephone services is then uploaded to the billing mainframe where they are matched with the collected call records and afinal invoice iagenerated. Each final invoice provides the following detail: , Type and quantity ofservice ° Call dabsi| of calls made including the telephone number, date, time of day, duration, and call charges The billing mainframe generates o download file ofbilling information. AE8DP takes this information and prints out the final invoice detailing all service and call charges. Our billing system compares the amount ufexhibitor's deposit with the actual amount billed, If the deposit exceeds actual ueage, our system automatically generates a refund oheok, which is forwarded to the exhibitor with the billing detail, Over 8OY6of our customers receive refund checks, When a client's usage is higher than their deposit, we will either charge the balance on their credit card account or send an invoice with the billing detail and outstanding balance, AEG{}P provides an interface into Smart City Networks' accounting system. Account receivables are recorded into our automated system by our accounting department. The interface between AE8OP and the accounting system allows uabz perform aging and post payment analysis. 8bstenoenha for delinquent accounts are sent out every thirty days. After thirty days our accounts receivable department will make direct contact with each customer to identify any questions the customer may have about their invoice, Ad this time, throughAE8UP'a interface capability, the accounting departnlent, using our fax server integnstion, is able to send a duplicate invoice to the customer. Grnad C/h/ Networks has o low instance of uncollected bills and bad debt write- offs. This is due to our deposit policy and the credit status in our customer history file. If a delinquent exhibitor returns to the facility, /\E8DP will flag the exhibitor as a potential credit risk, This reduces our exposure to bad credit risks. When the show o/omes, the customer service absff begins the process of reconciling the exhibitors' accounts. Once show ia comp/eted, it is closed for final reconciliation, The closed flag prevents entering additional orders or services no that the ohcmv can be balanced against contracts and senjms requests. Hcwvever. AESDP sd|/ allows payment posting and other functions City of Fort Worth,Texas Page 18 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER necessary to reconcile the show. Once the show has been reconciled it is locked which prevents any additional entries k) the books and records. Smart City Networks' procedures associated with closing a show are a detailed process whereby all services provided and all moneys collected are balanced, This process aeounae Smart City Networks as well as the center that the maximum revenue for the show is collected and a proper audit trail is in place, Each year the company's auditors, Ennst & Young, audit the boVko, records, accounting methods and systems, City ofFort Worth,Texas Page 19 SMART CITY NETWORKS RESPONSE FT. WORTH CONVENTION CENTER 8.1 Income to the Citv of Fort Worth 8.1.1 Provide a commission percentage to be paid to the City of Fort Worth on gross sales for Communications Services, Consideration will be given for a sliding scale fee structure. The following is Smart City Networks' revenue share proposal based on an exclusive agreement for a five-year minimum term and five one-year renewal option periods. A. Price lists for Telecommunications and Data Services Attached are sample contract forms for telecommunications and data services for exhibitor services. Prices shown are indicative of rates for similar services for centers in Texas, Smart City Networks recognizes that rates for communications services from the local utility company may differ than those charged for in-house exclusive services. Customer reaction to the new rates may vary and actual rates can be mutually agreed upon by Smart City Network and Fort Worth's Convention Center management. B. Commission Payments Smart City Networks will provide the City of Fort Worth with commissions (revenue share payments) based on a sliding scale structure as listed below. 1. Voice Services,Long Distance and Data Services (based on combined gross revenue) $ 0-$ 25,000 10%of Gross Dollars $ 25,001-$100,000 15%of Gross Dollars $100,001-$200,000 20'/0 of Gross Dollars $200,001-and up 25% of Gross Dollars City of Fort Worth,Texas Page 20 revised SMART CITY NETWORKS RESPONSE FT. WORTH CONVENTION CENTER 2. Special Circuits ISDN, DSL, T1 and other special circuits not provided from Smart City Networks standard inventory will receive a commission of five percent{5°0)of the gross billing. 3. Pagers,Fax Machines and Cellular Phones Smart City Networks will provide a five percent (5%) comnUssion, 4, Enhanced Services,Cvber Cages and Web Casting Smart City Networks will pay a three percent(3%) commission on gross dollars billed. City of Fort Worth,Texas Page 21 revised SMART CITY NETWORKS RESPONSE FT. WORTH CONVENTION CENTER 881 Income to the Citv of Fort Worth 81.1 Provide a commission percentage to be paid to the City of Fort Worth on gross sales for Communications Services. Consideration will be given for a sliding scale fee structure. The following is Smart City Networks' revenue share proposal based on an exclusive agreement for a five-year minimum term and five one-year renewal option periods. A. Price lists for Telecommunications and Data Services Attached are sample contract forms for telecommunications and data services for exhibitor services. Prices shown are indicative of rates for similar services for centers in Texas. Smart City Networks recognizes that rates for communications services from the local utility company may differ than those charged for in-house exclusive services. Customer reaction to the new rates may vary and actual rates can be mutually agreed upon by Smart City Network and Fort Worth's Convention Center management. B. Commission Payments Smart City Networks will provide the City of Fort Worth with commissions (revenue share payments) based on a sliding scale structure as listed below. 1. Voice Services,Long Distance and Data Services (based on combined gross revenue) $ 0-$ 25,000 10%of Gross Dollars $ 25,001-$100,000 15%of Gross Dollars $100,001-$200,000 20%of Gross Dollars $200,001-and up 25%of Gross Dollars City of Fort Worth,Texas Page 20 SMART CITY NETWORKS RESPONSE FT. WORTH CONVENTION CENTER 2. Special Circuits ISDN, DSL, T1 and other special circuits not provided from Smart City Networks standard inventory will receive a commission of five percent(5)of the gross billing, 3. Pagers,Fax Machines and Cellular Phones Smart City Networks will provide a five percent (5%) commission. 4. Enhanced Services,Cyber Cages and Web Casting Smart City Networks will pay a three percent (3%) commission on gross dollars billed. City of Fort Worth,Texas Page 24 SMART CITY NETWORKS 3720 HOWARD HUGHES PKWY FORT WORTH LAS VEGAS, NEVADA 89109 J CONVENTION CENTER a t� t 702-943-6001 (FAX) TELEPHONE SERVICE CONTRACT Company Name Booth No. Show Name Billing Name Show Date 1 To Billing Address If a show directory is published, kiyouwantyaurcompany name and assigned numbers listed? Yes No City,StatelCountry,Zip E-mail Contact Telephone Fax Number Credit Card No. Expiration Cardholder Signature(2) Print t Type Cardholder Name 1 Description of Service Type QTY (Price + Long Distance Deposit Total (1)per Channel/Circuit) 1. Standard Line (PBX,must dial 9 then the number) a.Line without a telephone LO ($ 235 + $ 200) b.tvlult-Line Phone w11 main Number&1 rollover line ML ($ 335 + $ 200) c.Refundable Multi-Line Instrument Deposit{7} ML-INST $ 150 2. Dedicated Line(Direct line do not dial 9) a.For Modem use(no Instrument) DL {call 888-446-6911 for quote} 3. Telephone Special Services a,Telephone Instrument(Single Line,Touehtone) ETLED H $ 31.50 b.Long Distance Restrictions(Local t Credit Card} $ 20 c.ISDN Line 128 K BRI(2B+D)-Limited Quantity IF (call 888-4466911 for quote} 4. Dry Pair{31d Party Circuit Extended from D-Mark to Booth}- Must order circuit from local Bell Co or Other Provider. a.Analog Extended Pots line from D-Mark to Booth DP $ 200 b.ISDN BRI Extended circuit from D-Mark to Booth IS $ 300 e.T-1 Extended voice circuit from D-Mark to Booth T1 $2,000 d.DSL Extended circuit from D-Mark to Booth HL $ 400 5. Other {call 888-446-6911 for quote} {call 888-4466911 for quote) S {3Starso �Foe off$TO{1fc�reactr Irri otatse the conenfton, enter ` hoes} ; edtte; trar e$75 per Line{rforderedlessthah2l cfe prtoxltfay<rfshown%rve to xtiiamberohnes S„C3ri Ile 7;1it1t1ue,,,.In istilerfee o $1SU per lirie,(�forciegn' service after,show riibve.,i�i times teite>*I ' } ;fisumber�afhnes�;s° SUBTOTAL All unused portions of deposits returned with final billing. ESTIMATED 10%TAX I FEES DEPOSIT=SUBTOTAL x 10% PAYMENT MUST ACCOMPANY ORDER. Credit Card users may fax order to 702-943-6001 -------TOTAL Notes: 1. Deposit is for Long Distance, 800#, and Calling Card usage. 6. Installations are due 24 hours prior to show opening. Additional LD deposits for International accounts may apply and will be 7. One Multi-Line Instrument Deposit is required for each Multi- determined upon request for service line Circuit ordered. 2. For your convenience we will use this authorization to charge your 8. Customer providedlordered circuits must be installed and credit card for any additional amounts incurred, operational 2 days prior to show move-in. Customer must 1 Smart City Networks offers Fax Machines, Pagers, Cellular Phones provide Smart City Networks with Circuit Number and and Debit Cards for your convenience. (Cali 888-446-6911 for quote) providers name. 4. Smart City Networks Federal ID is 65-0524748 9 Attach any required additional floor plans/diagrams, a� 5. Smart City Networks accepts payment in US dollars drawn on a US 10. All:.mused instrument/access deposits will be returned(within Bank or a credit card IANIEX,VISA;t IC), flake at`checks payable to: 60 days of slow dose)after final reconciliation of your bill. Smart City Networks. Credit card authorization i'I"lust be on file for LD Access or Applicable Taxes 1 Fees. Customer Acceptance of Terms and Conditions; Date: Indicate location in Booth with an X. FOR SMART CITY NETWORKS USE. t Aisle I Type of Service Island 0 � Yp _ Exhibitor No. Extension boy ertRvd Standard 11' p �.? i=3"it=cos 4> ' Itr'ti"tc"�rttt may ft � l lnc]erdc Boor psi Worientation.A move I fee starting at$100 per line_may appll relocate the circuit after tt rs lnstaliecl. �_��. - CSR ________DATE Fort Worth -Telephone LIMITATION OF LIABILITY Except for claims for physical injury to persons, SMART CITY NETWORKS and its suppliers or subcontractors will not be liable for any special, or ,onsequential damages or for loss,damage or expense directly or indirectly arising from customer's use or inability to use the system either separately or n combination with other equipment or software or for commercial loss of any kind(including loss of business profits)based upon breach of warranty, breach of contract, negligence, strict tort or any other legal theory;whether or not SMART CITY NETWORKS or its suppliers or its subcontractors have been advised of the possibility of such damage or loss, Some states do not allow limits on warranties or on remedies for breach in certain transactions,in such states, the limits in this section may not apply. In no event shall liability exceed a refund of amounts actually paid to Smart City Networks by company for their telecommunications service(s), (1) All Exhibitor contracts are solely between SMART CITY NETWORKS and the prospective Exhibitor: (2) SMART CITY NETWORKS is not the employee, agent, or partner of the Facility,- (3)The Facility is not a party to, nor shall it have any obligations or liabilities whatsoever to any Exhibitor, under any Exhibitor Contract including without limitation, the obligation to provide any of the services covered by such Exhibitor Contract; (4) No representations or warranties are being made by the Facility with respect to any Exhibitor Contract or any Communications Services:(5)The right of the Exhibitor to receive any Communications Service will be terminated if this Agreement is terminated for any reason provided therein;and the Facility will have no obligation to continue providing such services unless the Facility elects in its sole discretion to continue to provide such services itself or through a third party;(6)The provisions of the Exhibitor Contract are separate and independent from the provisions of the exhibitor's lease space in the building and shall not affect the exhibitor's obligations under such lease and without limiting the foregoing, in no event shall any default by SMART CITY NETWORKS under the Exhibitor Contract or any failure with respect to any Communications Services have any effect on any Exhibitor's obligations to the Facility under any lease or any other occupancy agreement between such Exhibitor and the Facility. TERMS AND CONDITIONS I. Payment and order must be received no later than 21 days prior to first 10, Only Smart City Networks personnel are authorized to modify system day of show move-in or a $75.00 per line expedite charge will be wiring or cabling. Material and equipment furnished by Smart City applied. If ordering on site or after show move in has started there is Networks for this service contract shall remain the property of Smart a $150.00 per circuit charge applied, City Networks. 1 The prices on this contract do not include Federal,State or Local Taxes- IL Long Distance and Directory Assistance: Taxes will be included on your final bill. a. Toll restricted requests will restrict lines to local only or local 3. Please provide all information requested on the form for speedy and"1-800"calling only. All other"1+"or"0+"dialing will processing of your contract, be restricted(this includes all long distance calls}, 4. Conditions for processing service contract!On-time Installation: Ir All lines will be restricted from "976" and "900" dialing a. Pavment for service must accompany contract, unless otherwise requested. ti. Incomplete contract forms will delay processing. C. Smart City Networks will provide a detailed listing of all c. Booth number(s)must be identified on face of form. calls made on the line, d. Location of circuit in booth must be designated on form or A$.95 surcharge per call will be charged on all "1-800,950"and customer provided diagram 2 days before move-in date, credit card calls. An additional$.95 surcharge per call will apply if e. Customer provided/ordered circuits must be installed and duration of call is over 10 minutes. working 2 days before show move-in, A $2.00 surcharge per call will be charged on all directory f, Orders/Changes received within 3 days of show move-in will assistance,Information,0+and Operator assisted calls. be worked after other orders are complete. 12. In the case of a call which is not connected, but where the called 5. Credit will not be given for service installed and not used. telephone is allowed to ring for more than 45 seconds, our telephone 6. Equipment Nianagement: equipment will automatically place a charge on your account as if the a. Exhibitors should pick up telephone equipment at the Smart call had been completed. To avoid such charges, we suggest that you City Networks Service Desk, Unused deposits paid will be observe the time when placing calls. refunded by mail within 60 days of show close following NOTE: THE EXHIBITOR IS RESPONSIBLE FOR ALL LONG final reconciliation of your bill. DISTANCE, DIRECTORY ASSISTANCE AND OPERATOR la, The exhibitor will be fully responsible for the protection and ASSISTED CHARGES AGAINST ASSIGNED TELEPHONE safekeeping of rental equipment and will be responsible for NUMBER(S). returning all rental equipment to the Smart City Networks 13, The numberfs)assigned to you are for the duration of this event only. Service Desk by 5:00 p.m, the city following close of the Service cannot be moved or transferred outside of the Center and show. intercept service cannot be provided. c. The Smart City Networks Service Desk will be open to 14. There will be a$25.00 service charge for all returned checks. handle equipment rentals during move-in and show. 15. Due to the cost of processing checks,any refunds due in the amount of Any problems should be reported to the Smart City Networks Service ;10.00 or less will not be refunded except on request. Desk or to Smart Orr Networks main office at 1-888-446-6911, 16. CANCELLATION- There is a$150 Cancellation fee. Cancellations 8. Claims will not be considered unless filed in writing by Exhibitor prior to close of Show, must be in writing. Additional cancellation charges will apply for orders that have already incurred labor, material, and/or engineering 9, Any additional cost incurred by SMART CITY NETWORKS to: 1) cos's, Some broadband services and special circuits cannot be assi st in trouble diagnosis or problem resolution found not to be the cancelled once ordered and will incur foffl charges listed/quoted. fault of SNIART CITY NETWORKS or 2) collect information required to complete the installation that customer fails to provide may be billed to the Exhibitor at the prevailing rate. Complete and Return To ORDERING SERVICES *** *** FLOOR PLANS MAIL CHECK OR FAX PAYNIENT W/ORDER TO: MAIL OR FAX FLOOR PLANS TO: SMART CITY NETWORKS SMART CITY NETWORKS 3720 HOWARD HUGHES PKWY SUITE 9190 3720 HOWARD HUGHES PKWY SUITE#190 LAS VEGA S,NEVADA 89109 LAS VEGAS NEVADA 89109 (888)' 446-69 i 1 FAX 1"702)943-6001 (888)446-691,1 FAX (701)943-6001 VISIT US ON T14E WEB AT: SMART CITY NETWORKS -720 HOWARD HUGHES PKWY FORT WORTH LAS VEGAS,NEVADA 89109 7 888-446-6911 CONVENTION CENTER SmartClty, (FAX) NETWORK SERVICE CONTRACT Company Name Booth Show Name Billing Name Show Dates To Billing Address —/— City, Statelcountry, Zip E-Mail Contact I Telephone Number Fax Number Credit Card No. Expiration Cardholder Signature(1) Print 1 Type Cardholder Name Description of Service Type QTY (Price + Deposit) Total 1. Standard Line Services (10-Base-T): A.Shared Et (Single IP address) SE $ 1,100 B.Additional IP Address IA q '??i C.Ra id Data addresses} TS S 6,900 + $ 1,500 2. Equipment Rental A. 8 Port Hub Rental— 10 Base T H8 S 150 + B.24 Port Hub Rental—10 Base T H4 $ 225 + S 150 C 50 foot Patch cable—Cat 5 PC 3. Special Line services A.T-I Extended $2,000 B. DS-3 Extension $9,000 C.Point to Point Networkin I (Call 888-446-6911 for note) D.Point to I (Call 888-446-6911 for note E. S ecial C Casting VP t1i ti"A 888-446-6011 fi- F.Labor/Floor or Fee der hour 7771'7�77 /br ( S 7$ Dance lea alfp --7-7=j--;7 jpt: 6 "'Veh 7 'd th,7' Orp ato,lino jil Alt unused partinns ol`dep©tits returned with final billing. 4 STIt TE€ 10°lo TfiX!FEES CtEi {7StT=SUEiTC}TficL x 0 TOTAL PAYMENT MUST ACCOMPANY ORDER. credit card users wtryfig;order to 702-943-6001 GRAND TOTAL Notes: 6, Attach any required additional floor plans/diagrams I. For your convenience we will use this authorization to charge 7, Rates fisted include a single IP address,bringing the service to the your credit card for any additional amounts incurred, booth in the most convenient manner and does not include computer 2, Smart City Network's Federal ID is 65-0524748- equipment,nic card.TICPS'sofrssare or power to the booth_ 3. Smart City Networks accepts payment,in US dollars,Checks 8 Due to the nature of the internet,Smart City Networks cannot drawn on a US bank or ene following credit cards.(ANIEX, guaran-teee any level of mrfonnance^r accessibility beyorul OU'r VISA,MQ, Make ahl cheCkSpayable to:Smart Gly Aletworks. gateway. , - f` Installations are due 24 hours prior to show openina, 9, The choice of'Internet Service Provider(ISP)is a,the sole discredon 5. Custurner provided"ordered ci ui=s must be installend and of Srna-t City iNerrvorks. Me operation.al two(2),days prior tL,sho,,A move-in- Customers rnusE 10, 1 01MIsps and less service are orovided oo 1 OM S based prop.,.e Stuart City Networks with c-ircuft Numberand pray ider'3 connectivity oith RJ-45"auks for each corolection ordered narne. 1 1 I T-� /DS-3 orders rnust be placed 45 day's prior to move-in daze. Credit card authorization must be on tile for applicable Taxes/Fees. Customer Acceptance of Terms and Conditions: Date: 'ndicate'coo atip n in Boors With an X FOR SM, t (j Twp ofSery vice.Ae I ; Exhibitor No. Amit- i NETWOR US Pavment Recd: Standas' d 'a L---------J .% Special I.3 s?rt etiorns: t Important! 2 Include floor plan tolorientation. A move fee starting at S 200 per[tire ratan appir,to C'S R: Doue, --------F relocate the circuit after it is installed. IP Address j Subnet Gatc%vay Primary DNS Secondary DNS Fort Worth—Network Svc LIMITATION OF LIABILITY Except for claims for physical injury,to persons, Smart City Networks and its suppliers or subcontractors will not be liable for any special, or consequential damages or for Ioss,damage or expense directly or indirectly arising from customer's use or inability to use the system either separately or in combination with rther equipment or softw==are or for commercial Loss of any kind(including loss of business profits)based upon breach of warranty,breach of contract,negligence, strict tort or any other legal theory whether or not Smart City Networks or its suppliers or its subcontractors have been advised of the possibility of such damage or loss.Some states do not allow limits on warranties or on remedies for breach in certain transactions,in such states;the limits in this section may not apply. In no event shall liability exceed a refund of amounts actually paid to Smart City Networks by company for their network attachment. All Exhibitor Contracts are solely between Smart City Networks and the prospective Exhibitor;(2)Smart City Networks is not the employee,age nt,or partner of the Facility;(3)The Facility is not a party to,nor shall it have any obligations or liabilities whatsoever to any Exhibitor,under any Exhibitor Contract,including without limitation,the obligation to provide any of the services covered by such Exhibitor Contract;(4)No representations or warranties are being made by the Facility with respect to any Exhibitor Contract or any Communications Services;(5)The right of the Exhibitor to receive any Communications Service will be terminated if this Agreement is terminated for any reason provided therein:and the Facility will have no obligation to continue providing such services unless the Facility elects in its sole discretion to continue to provide such services itsparty;lfar through a third party;(6)The provisions of the Exhibitor Contract are separate and independent from the provisions of the exhibitor's lease pace in the building and shall not affect the exhibitor's obligations under such lease and without limiting the foregoing,in no event shall any default by Smart City Networks under the Exhibitor Contract or any failure with respect to any Communications Services have any effect on any Exhibitor's obligations to the Facility under any lease or other occupancy agreement between such Exhibitor and the Facility. TERMS AND CONDITIONS 1. Payment and order must be received no Later than 21 days prior to first day 10. Use of Network Connection: (A) The network attachment to be of show move-in or a 5250.00 per circuit expedite charge will be applied, provided by Smart City Networks may be used only by the directors, If ordering on site or after show move-in has started there is a 5500.00 per officers and employees of the company,it guests circuit charge applied, and it's agents and consultants while performing service far the company. The services 2. The prises listed on this contract do not include Federal, State or Local being provided by Smart City Networks will facilitate communications Taxes. Taxes will be included an your final bill_ between the Company's authorized users and the entities reachable 3. Please provide all information requested on the form for speedy processing through the national Internet. Users of Smart City Networks services of your contract, shall use reasonable efforts to promote efficient use of the networks to 4. Conditions for processing service contract I On-time Installation: minimize, and avoid if possible, unnecessary network traffic and a. Payment for service must accompany contract. interference with the work of other users of the interconnected b. Incomplete contract forms will delay processing. networks. (B)Users of Smart City Networks services shall not disrupt C, Booth number(s)must be identified on face of farm. any of the Smart City Networks or other associated networks as a d. Location of circuit in booth must be designated on form or whole or any equipment of system forming part of their systems, or customer provided diagram 2 days before move-in date. any services provided over, or in connection with any of the Smart e. Customer provided/ordered circuits must be installed and City Networks or other associated networks. Smart City Networks working 2 days before show move-in, services shall not be used to transmit any communication where the f. Orders/changes received within 3 days of show move-in will meaning of the message, or it's transmit distribution, would violate be worked after other orders are complete, any applicable law or regulation or would likely be highly offensive to 5. Equipment Management: the recipient or recipients thereof (C)All devices for which the Smart a. Exhibitors should pick up modems/rental equipment at the Smart City Network provides primary Internet connectivity shall be required City Networks Service Desk. Unused deposits paid will be to obtain a Smart City Networks assigned IP address. refunded by mail within 60 days of show close following final 11, Internet Performance Disclaimer: Smart City=Networks does not reconciliation of your bill, guarantee the performance,routing,or throughput,either expressed or b. The exhibitor will be fully responsible for the protection and implied,of any data circuits)connectivity with regards to the Internet safekeeping of rental equipment and will be responsible for and/or Internet backbones beyond any facility we service. returning all rental equipment to the Smart City Networks 12. Internet Security Disclaimer: Smart City Networks does not provide Service Desk by 5:00 p.m.the day following close of the show, security, such as but not limited to frewalls etc.., for any data C, The Smart City Networks Service Desk will be open to handle circuits)we provide. It is the sole responsibility of the exhibitor or equipment rentals during move-in and show, customer to provide any necessary security. Exhibitors are to agree to 6. Any problems should be reported to the Smart City Networks Service hold Smart City Networks; it's agents and contracts harmless for any Desk and all liabilities arising from the use of non-secured data circuits. 7. Claims will not be considered unless filed in writing by Exhibitor prior to 13. Due to the cost of processing checks,any refunds due in the amount of close of Shaw. S10.00 or less will not be refunded except on request. S. Any additional cost incurred by SMART CITY ItiETVVORKS to:1) 14, There will be a 525.00 service charge for all returned checks, assist in trouble diagnosis or problem resolution found not to be the 15. CANCELLATION-There is a minimum$150 Cancellation fee, fault of SMART CITY NE AVORKS or 2)collect information Cancellations roust be in writing. Additional cancellation char=m l required to complete the installation that crustomer fails to provide apply=for orders that have ready,incurred labor,material, will may be billed to the Exhibitor at the prevailing rate engineering costs. Some r madband services and special circruis Onry Smart City Networks persornef are authorized to m dxi y sv te u Cannot r conic d Once :le:ed and w 1'incur full charges listed �i rg or 'n Material and equipment furnished d S . iti vuGce{ t?ec3t'bti1tP not be given zar 5erti.e„installed and tc a€ed.: Networks;:,r ivii<s service i;irtrracc shall renrair,the Proper-w ot'S,nan�'ir Networks, COMPlete and Return To ORDERING SERVICES ** *s' FLOOR PLANS IL CHECK OR FAX PAYMENT /0RD TO. MAIL OIL FAX FLOOR PLANS TO: SMART CITY N r SMART C11"Y NETWORKS i t ` HOWARD � PKWY SUITE i(i 1r GE�PS� � SUITE r w ? H I-AS EGA`s, VAD 1t;� LAS VEGAS,NEVADA 89109 (888)446-691 1 i FAX 1702)943-6001 (888)446-6911 FAX (702)943-6001 VISIT US CAN THE WEB AT:��!WWJ SMART I1YNE°I'W0RKS COM SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER ~~ detailed listing of all proposed equipment and infrastructure changes of current systems. Based on 8nnad C/h/ Networks' review ofthe RFP and documentation provided there are no equipment or infrastructure changes required at this time. As technologies evolve Smart City. with its knowledge of improved and advanced hardware and software offehngs will advise City /fendvvhenitahou/doonsiderecononn|coUyfeaoib/e ` d upgna es, City of Fort Worth,Texas Page 22 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 8.5.1 ymn/de information that documents yomrfirm's9ualifications to produce the required outcomes, 6ac6udinv�ta 6/8tn , ability, cupadty� skill wnd/%nxnciu/etreogth. 6�.2 /1 detailed description qf three profems most similar bm scope suthe Communications Serv/oespog-ram. Experience and Capabilities Smart Qty Networks has been providing voice and data services at convention centers for seventeen years, Smart City Networks has demonstrated its ability to be a reliable telecommunication provider with the innovation necessary to keep the Fort Worth Convention Center on the leading edge, Tnadeahovv bs[eoonnrnun|caUon requirements are changing. In addition to reliable telephone aen/ioe, your customers are demanding high-speed Internet connections, complex temporary LAN and WAN conatnuction, and high-capacity data lines, By partnering with Smart Qb/ Networks, the Fort Worth Convention Center can be marketed as a "high-tech" facility. Ultimately this will help the Center attract more shows creating a positive impact on the Forth Worth area economy, Smart City Networks' vision is to make oiUoe "smarter" places to host tnadeahovvs and conventions, We create integrated telecommunication networks that provide voice, dabs. and Internet services to the events at your facility. This enables the facility's clients to purchase all of their telecommunication and event technology needs from a single source, Smart Qty Networks brings a powerful combination of people, customer sen/ioe. and technology to the Fort Worth Convention Center. No one better understands the technology requirements and expectations your uuroonvention customers. Smart City Networks began providing telecommunications and technology hothe events industry in 1984 and io now the leading provider of these sen/iceshoAnnehca'aconferenceonduonvenbonhacUitiaa- Omrsole mission isfoprovide superior telecommunication teohnoloo a4cyserv�'etothe conference, convention, anc��adombgmr/ndus ,~, City my Fort Worth,Texas Page 23 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Since our founding in 1984. 8nnad City Networks remains dedicated to our three-part business mission- Service: To provide the best and most innovative telecommunications services for exhibitors and attendees at convention centers. Financial: To operate the Company on a sound financial basis of profitable grnvvtl, improve financial compensation to our convention center clients, and provide opportunities and financial rewards for our staff, Social: To operate the Company in o way that actively recognizes the role and responsibilities that vve have to our c|ienba, vendVra, ehsff and the community, Our dedication to this mission has propelled the Company fonxnsnj for seventeen years, Today, high-growth emerging centers like Charlotte, Santa C|ooa. and San Antonio along with the country's largest convention centers inc|uding Lao Vegae, Los Angeles, Anaheim, Dallas and Orange County have exclusive telecommunications agreements with Smart City Networks, Tens of thousands of exhibitors at nearly 12.000 trade ohovve and events have utilized our telecommunications oen/imae. We have handled the most tasking and comp/ex events in the country including the World Economic Gummit [�OyWDEX and the Republican National Convention. No other provider has this ` level ofexperience! From Charlotte to Orlando, Santa Clara to Las Vegas and Anaheim, our facility partners and their show management clients recognize Smart Qty Networks' expertise. Fort Worth Convention Center benefits from this expertise by partnering with a provider that can apply "show-tested" installation procedures; years of relationships with hey show management cornpanims and a reputation ` ofquaUty throughout the induabvto the openeb �ona�� rmant`r, City mf Fort Worth,Texas Page 24 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Smart City Network Services In each of our facilities we provide a||, or combinations of, the following services, • Full-featured single Line and multi-fine telephone installation • Switch maintenance and adds,moves,and changes • Dial-up Internet connections • High bandwidth data lines • High-speed Internet access via Ethernet • Custom LAN8WANconstruction ° Enhanced services such aswmboesDng and cybmrcafes ° Wireless phones and pager rentals, Smart Qty Networks works with best-in-class equipment manufacturers to customize solutions for our facility partners, We install and operate switches from NEC. Norte| and Lucent. We are national distributor for Cisco routers and data switches and have worked with a number of wireless voice and data products from Enberoeyo and Cisco. Smart City Network Convention Facility Partners Convention communications is our business, Below is a list of the facilities vve service, their relative size, and how long we have operated in the facility. ipill Anaheim Convention Cen ter Las as as an s a onvention Center e R.Brown convention Kq_qas Hilton Los Ap9eles Convention Center IN C4 of Fort Worth,Texas Page 25 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Summary of Smart City Networks Capabilities In addition to our unrivaled expehenoe, evaluators of this Proposal should consider all the capabilities Smart City Networks ofens� * Proactive marketing of high-tech services; = Superior customer service, = Installation of leading-edge technology; ° Continuous evaluation and introduction of new aen/ioeo � � Convenient single source pnzvid� and ' � Gtab|efinanoie/ strength, Proactive Marketing Most convention and meeting facilities let the business come to them. hey don't promote their facility's technology in order to help book more business. Gcna� City Networks works aide by side with your sales department troi- thenn and to help aeUthe technology that makes your convenUonhaoUity ^'ique// Smart City Networks also markets these services to potential users on behalf of the facility to build awareness and increase business. Because we have done nearly 12.00Oshows ve know what the show managers, meeting planners, and oxhibitora need. Each show is marketed with the goal of increasing the awareness of available services and enhancing the Fort Worth Convention Center's bottom line. Using our eyabamotio and proven approach to marketing telecommunication services, Smart City Networks can grow revenue in the Fort Worth Convention Center. Even/ Smart City facility has significantly grown annual telecommunications revenue nmaresult of our partnership. Superior Customer Service At Smart City Networks itianotjuotmo|ich6, VVe are committed tocustomer service, aohon��fouremployees � goeuthnoughcustomersen/icetraining designed by the Ritz-Carlton Learning Institute that ioreinforced company-wide on a daily basis, The Ritz-Carlton is the only hospitality company to win the oomsbad K4a/co/nn Ba|dhdgeAvmard for Commitment bzService, and win it twice., City of Fort Worth,Texas Page 26 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Dropping a line haeasy. Service is making sure the customer gets what they want. Good service — professionally and courteously providing the oonneodv~h~x choices that customers want from a single source: shared Edhernmt, dedicabe~Ethernet, and 100 Base T, and special circuits and custom netwz'~inota|/atione, Local Area Networke, Vide Area Networks and Virtual Private Nohworks can be custom designed for your clientele, But Smart { |hy Networks doem more than simply "drop the line." Veassure proper routing, confirm the end user is properly configured, and trouble shoot any problems between the user's equipment and our network, Our technicians are trained to "make happen" for the cuabzme '` � Our commitment io customer service means the best b*ann in the business is satisfying your customer's technology needs, The end naau/t means a high level of customer service that leads to bottom line masu/ha for your telecommunications profit center, /n the hectic world ofevent and exhibit planning, Smart City Networks provides peace of mind to the customer. Leading Edge Technology Our commitment to /nnovotion, strategic padnenahipa, and prudent acquisitions will keep the Fort Worth Convention Center on the "leading edge", We are continually introducing new products to our convention teciUbea At the same t/me, nevvtechnologies are examined thoroughly before being installed so no product or service is introduced that doesn't have e proven track Our affiliate technology partners are pioneers in providing wireless '`ternet cable over''/P. ' With Smart Qty Nebxorka, you won't �uo� keep up with the pack; we will help you lead it! ' ' Evaluation and Introduction of New Services Smart City Networks is continually evaluating different technologies for new applications in the tradeshow and convention market, Building on the solid data network foundation in our partners' centers, Smart City Networks looks at new een/imas that leverage the infrastructure's capabilities, Our intent is to market new services to our existing customer base that increase the need for our core business, which is connectivity, This way we grow revenues from the new services and our existing services, City nfFort Worth,Texas Page 27 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Convenient Single Source Clients prefer to deal with one company for both voice and data son/oea With Smart City Nehxorka, during all aspects of the service provisioning, exhibitors and show management deal with only one entity for installation and aervioe Thia prevents finger pointing between separate voice and data pnovideru Furthermore, with the convergence of voice and data nehworks the Un- bebweenthebwohaea|naadybeguntob|u: Last �ndperhapamoati`importantly, exhibitors and ahovvmanagement cUenbs/ereceive` -a single biUfor aUn�p�services, any' Stable Financial Strength Smart City Networks is not a start-up company, It is not a company that is struggling to find financing, Smart Cib/ Networks is a stable nornpony, with solid financial backing, and a long track 'record of enhancing the bottom line of its teci|/b/ partners, Smart City Networks is e privately held entity with a large credit facility at one of the most prestigious telecommunications financing inat/tuhona-theBankofNevvYork. ' Our owners have been successful in cable TV' wireless communications, and|ntern*t Service provision resulting in significant personal wealth that can be re- invested invesbed into the company. The Fort Worth Convention Center needs a partner Mhat can propel them into the 21't century with its proven expertise, sound operating principles, and above all, the financial resources to implement it=bueineoap/an. 8martC/b/ Nebworka /sthatpertner. Vendor Qualification Considerations When evaluating this proposal, there is more to it than what'yWhtten on these pages. This is a relationship that must endure over the years, across leaps in technology, and even changes in personnel. The Fort Worth Convention Center muat consider the bobsi list of qualifications that make a solid telecommunications vendor in the demanding convention and hospibsUh/ioduatry. When considering this list, we believe you will find that only nn=vendor. Smart City Nobmorko, satisfies all of the requirements necessary i' providing convention center communications, City of Fort Worth,'texas Page 28 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Smart City Special Considerations A Final Consideration There is a reason that high-growth emerging centers like Charlotte, Santa Clara, and San Antonio along with the country's largest convention centers including Las Vegas, Los Angeles, Houston, Anaheim and Dallas have chosen Smart City Networks as their telecommunications provider — we are the best. We have the experience, the technological innovation, and the financial wherewithal to provide the Fort Worth Convention Center with a telecommunications solution that will meet the needs of our mutual clients both now and well into the future. City of Fort Worth,Texas Page SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Description of Proposed Services Smart City Network Deliverables Smart City Networks is proposing a convention center communication network that integrates the best in router, server, fiber and data switch technology We combine these components into a seamless solution that offers all o. the services your ousbzrneraare demanding today and /n the future, ' This convention center communication network is designed to exoe^~'-- the expectation of your customers, Smart Qb/ Networks exceeds expectations by delivering not only standard services at competitive priceo, but also enhanced services that maximize the technology and the value it creates at the Fort Worth Convention Center, We provide a turnkey operation for your convention and meeting space. We perform the marketing, order processing, /nsbai/etion, onaiteoan/ioe and -iUing for be/ephonee, networking, high-speed Internet and enhanced "event technology"services to your event customers. Smart City Networks services will enable the Fort Worth Convention Center to be marketed oo"h/gh-baoh"to your current and potential customers, Proposed Services Smart City Networks has developed a convention center service package that combines all of the following services into one convenient offering. Telephone Services Smart City Networks provides a complete array of voice produ.~^a to meet your client's every telephony need including: • Full-featured single line and multi-line telephones • Dedicated lines for modem use • Wireless phone rentals City mf Fort Worth,Texas Page 30 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Networking Services and Equipment Rentals Using the network that is installed at the Cenhar, we will provide the following to your meeting and convention customers: • High-speed Internet connections using Ethernet protocols • Temporary LAN88VANconstruction • Point-to-point networking including Virtual Private Networks • Turnheyhigh-epeedapecia|oirouita � Gma Qty Networks' connectivity will a/|ovv your customers to bake full advantage of what technology has to offer. For the citywide shows. Smart Qty Networks also has the ability to connect your facility to the hotels around the center creating a"Smart City"that can host the most high-tech shows, Smart City Networks will ee|| or rent the necessary data hubs and network interface cards customers may need tn ensure a successful event. Event Technology Services Smart Qh/ Networks will offer to your show management and exhibitors the latest event technology services that maximize the use of the infrastructure, As the largest provider oftelecommunication services and technology to the industry, Smart City Networks is exposed to the latest technologies by the best vendors in the business, We have strategic partnerships with the most innovative suppliers and equipment manufacturers. We leverage these relationships to offer your clientele the services of tomorrow today at your center. As a partner with the Fort Worth Convent/on Center we will work with you and your cuabornony to develop new services that meet the unsatisfied market niches onaabsd by technology. Each of these new aen/imam is marketed to the clients before the ewent, mD they perceive value in having their show atyour center and new revenue streams are generated. City mfFort Worth,Texas Page 31 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Smart City Networks offers turnkey solutions for the following event technology services: • VVebosabng • Cybercafeo VVebcastng Smart City Networks can provide `/Vebmaeting" or "Internet broadcasting" nen/|oes to convention and conference clients of the Fort Worth Convention Center. This unique service aUovvo clients to place tnadeehovvorconference content such as oynnpoo/ume, keynote oddreosea, inberviews, and product demonstrations on the worldwide web, This adds value to the client's experience by extending the tradeshow experience beyond the physical three to four days of the show, By offering vveboaaUng at the Fort Worth Convention Center itallows your customers to reach a broader market than events held at other facilities. CyberCmfes Event attendees are beginning to expect ahVvv management to provide free Internet anoeoe and e-mail stations commonly referred to as oyber cafes Cyber cafes are a great revenue generator and a terrific value-added service for the Fort Worth Convention Center to offer to show management, The nybe cafe offers moceee to customized exhibit booth maps and virtual boot' ` promotions.� {�yb�roafea �re o greo� vv�y to g�thercustomer satisfaction and- City of Fort Worth,Texas Page 32 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER References Smart City Networks uses its experience to benefit our facility partners both large and small, We would encourage you to oe/| all of our customers for reference, Large Center References Smart City Networks brings a unique blend of experience to the Fort Worth Convention Center, VVe are the only provider that has serviced the five largest computer electronic shows in the country utthe largest convention venues on multiple occasions. These shows include E3. the National Association of Bruadcastens. Nebwor|d+|ntenop. the Consumer Electronic Show, and C{}KADEX. This means that Smart City Networks can apply the operational efficiencies and economies of eoo/e that are required to service these large shows and the host venues. The following are the list of references for our large center customers, Anaheim Convention Center 8DO West KabaUeBlvd. Anoheirn, California 92802 Mr. Greg Smith (714) 7O5-8S20 Aobndoonein (}omp/ex 84OD Kirby Drive Houston, Texas 77OO1 Mr. Jeff Gaines (713) 798-8817 Dallas Convention Center O5O South Griffin Street Dallas, Texas 752O2 Mr. Oscar K0cGaakey (214) 839-2757 Las Vegas Convention Center and Cashman Field 315U Paradise Road Las Vegas, NV891US'8QSO Mr, Tom Smith (7O2) 8B2-O711 City mf Fort Worth,Texas Page 33 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Los Angeles Convention Center 1201 South Figueroa Street Los Angeles, California 90015 Mr, George Rakis (213) 741-1151 Orange County Convention Center Q8UD International Drive Orlando, FL328O1 Mr. Mike Walker(407)885-5815 Emerging Center References Smart City Networks services emerging convention centers that are in smaller markets that cater to high-growth shows, These centers have the same needs for the be|ephone, dabs. and Internet services provided by Smart City Networks as their larger counter parts, We dedicate the same level of commitment and resources to these smaller emerging centers as we do in our larger venues in order to assure their growth by attracting and retaining ohovva that have the need for high-tech services. The following are the nafenanoeo for our emerging center market. Charlotte Convention Authority 5O1 South College Street Charlotte, North Carolina 282O2 Mr. Ted Lewis (7O4) 33A-OO2O Henry B. Gonzalez Convention Center 2OQE. Market St. San Antonio, TX782O5 Mr. Ed Garcia (210)2O7-85OO Las Vegas Hilton Hotel 3OUO Paradise Rd, Las Vegas, NVB81Og Mr. Miles Brusherd (7O2)O99-5281 Paria/BaUyeRoeurt 3S45 South Las Vegas Blvd Las Vegas, NV881OQ Miles Brusherd (7O2)O99-5281 C|*(uy Fort Worth,Texas Page 34 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER San Diego Convention Center 111 W. Harbor Blvd, San Diego, CA921O1 Joe Pauik (3iB) 525-5123 Santa Clara Convention Center ' 5001 Great America Parkway Santa Clans, California 95054 Don Riccardi (4O8)748-7U0O Smart City Networks Credit References Our largest financial commitments are the revenue share payments vve make bo our convention center clients. We have always followed through on our commitment to better our partner's bottom line and enhance their customer aen//oe. There is no other proposer that has the financial track recond, back ofhue, and accounting staff to accurately track and report revenue share to convention facilities. Gmed City Networks has never missed a commission payment to a facility partner. Other providers can't make this claim, The following partners can attest to Smart City Networks financial ability to pedbnn on this contract: Anaheim Convention Center 8OO West Kebe/|oBlvd. Aneheirn, California 92802 Mr. Greg Smith (714) 9Q9-8Q2O Charlotte Convention Authority 501 South College Street Charlotte, North Carolina 282D2 Mr, Ted Lewis (7O4)33S-SO2O Las Vegas Convention Center and Cashman Field 315Q Paradise Road Las Vegas, NV8A1OQ-9OBG ^ Mr. Tom Smith (7O2) 892-O711 Cbymf Fort Worth,Texas Page 35 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER What Customers Say About Smart City Networks We consistently receive outstanding marks on satisfaction surveys and as a tribute to Gmod City Networks' efodo, our centers and show management organizations have enthusiastically endorsed us. Smart City Networks iaproud of the association and strong relationships that we have established over the years. Every one of our partners is an enthusiastic reference. The following pages are comments from our Facility Partners, Show Managers, Exhibitors and Service Contractors. Smart City Networks is the only company that has this track record of providing quality convention bs|eoornnnunioabon services. Facility Partners: Comments of Appreciation ANAHEIM CONVENTION CENTER - "Smart City Networks has been the exclusive telecommunications provider at the Anaheim Convention Center since 1987. Smart City Networks has u\n/oya been diligent at providing the best possible service regardless of the size of the event." "The staff is oJ*uym sensitive to the needs of show management and the exhibitors, as well as the Center itself." "Customer satisfaction surveys always show u positive response for telecommunications." - Greg SmM, Genera/,44an4ger Reliant Park (ASTRODOME USA) - "During these 12 years, Smart City Networks has handled many major events which have included the Republican National Convention, National Association of Bnmeboildcr , Offshore Technology Conference." "Smart City YJctwotko` diligent attention to both show management and exhibitors'requests, along with their staffs advanced planning, are always u P/cuamu surprise for our new shows and something our repeat clients come io count ou year after ycac" - George JfKoenig, Vice President andiVarketing CHARLOTTE CONVENTION CENTER ' 'As much as a year before our grand opening, Smart City Networks was involved, reviewing the telecommunications system deu<gr4 making recommendations, developing software... visiting the construction site Ncoordinate with the cabling and PBX contractors." "Smart City Networks' involvement at this early stage resulted in substantial savings for the Cbur)nUe Convention Authority both in bzidu1 cost and in on-going maintenance expenses. Their services since our opening have been exccUeuc." - Ted W.Lewis,BwilbngJ1ammgur City cf Fort Worth,Texas Page 36 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER DALLAS CONVENTION CENTER - "Smart City Networks took over the telecommunications contract at the Dallas Convention Center on September 1, 1997." "This company has an outstanding reputation in the industry and employs a highly knowledgeable team of manager's and professional staff Oscar,,UcGaske�y,Jr., General Manager GEORGE R. BROWN CONVENTION CENTER (Houston) - "The George R. Brown Convention Center has been providing telecommunications services under an exclusive contract with Smart City Networks since its opening 9 years ago." "Over the past 10 years, the Center and Smart City Networks have faced many major events together including the 1990 Economic Summit of Industrialized Nations and portions of the 1992 Republican National Convention. It is at these very demanding events that Smart City Networks really show their ability to provide excellent service." "In May of 1995 Smart City Networks began providing the electric/utility services." "...Start up time was very short. Their diligent efforts at contacting exhibitors, and show management and their coordination and cooperation with the previous provider resulted in an almost transparent transition." - Gerard J Tollett, CFE, PCS, Director LAS VEGAS CONVENTION CENTER - "We are very pleased to have Smart City Networks as our telecommunications provider for the Las Vegas Convention' Center and Cashman Center. We are looking forward to establishing a long term partnership with them." - Tom Smith, L VCVA Vice President of Facilities LOS ANGELES CONVENTION CENTER - "Smart City Networks has provided the telecommunications services for the Los Angeles Convention Center for over ten years." "...Our telecommunications service revenue has increased steadily." "Smart City Networks has always been responsive to the needs of the Los Angeles Convention Center and has done an excellent job of keeping the service level they provide equal with the increasing demand our shows constantly produce," - George T Rakis, General Manager Show Managers: Comments of Appreciation Smart City Networks has provided telecommunication services to a variety of show managers over the years. We have built a strong reputation for doing things right and exceeding our customer's expectations, Smart City Networks has pleased customers big and small. The following are excerpts from letters of appreciation from our customers. City of Fort Worth,Texas Page 37 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER NATIONAL ASSOCIATION OF BROADCASTERS - "On behalf of NAB,I would like to thank you for the excellent job you did to ensure the success of NAB2000. It was evident that you had put a lot of time and effort into the planning and implementation of our requirements. Your support onsite was invaluable. More importantly, I am confident that NAB attendees and exhibitors had a satisfying experience due to your hard work. Your contribution to the success of NI AB 2000 is greatly appreciated!" — Jennifer Cain,Director of Convention Operations, COMDEX - "I would like to thank the Smart City Networks COMDEX/Fall team for your efforts and the professional approach to all show management requests for this year's successful event... your technicians were capable of handling all of the tasks rendered to them by show management. Smart City Networks was able to provide the appropriate quantity of show lines while displaying a great deal of patience with show management during the pre-order process. In terms of set-up, Smart City Networks had all the phone lines installed on or before the projected installation times, The technicians also displayed great troubleshooting skills when it came to technical glitches that occurred during the event. The technicians were easily approachable and were always courteous and professional." "The Ziff Davis Events Show Operations team would like to give our thanks for all of the hard work and effort that Smart City Networks provided. Without your staff our show would not have been the success that it was." - Stephen Varras'o, Ziff Davis Events NATIONAL ASSOCIATION OF HOME BUILDERS (NAHB) - "NAHB's communication requirements are challenging and require a lot of attention over a short period of time. Smart City Networks provided outstanding service prior to and on site during the show." "The cooperation and manner of every individual with Smart City Networks was first class." - Barbara Entrick-, Assistant Staff Vice President PERSONAL COMMUNICATIONS INDUSTRY ASSOCIATION (PCIA) - ".... our event focuses on a segment of the telecommunications industry - wireless communications -we have some rather challenging requirements when it comes to telecommunications services for our exhibitors; most are quite technically- oriented and utilize very sophisticated displays and demonstrations. Our requirements have taxed other cities." "As it turned out, .... Smart City Networks approached us well in advance of the show to understand our needs and to lay out a plan for proactively contacting our exhibitors," "._I can truthfully say we did not have one complaint." "....highly tuned in to customer service "They have great experience and clearly know their stuff." - Chris Brown, Vice President,?Meetings& Conventions City of Fort Worth,Texas Page 38 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER AlElC/ SYSTEMS - "We have worked with Smart City Networks numerous times and always found their service superb." "Because we produce high tech events, we require unique and specialized communications services," "Smart City Networks has always supported our efforts to provide this premier level of service." -Richard C Vendola, VP Operations NEPCON - " ... outstanding telecommunications performance that Smart City Networks has provided ... at the Anaheim Convention Center in Anaheim, Ca." "Our customers at Nepcon west (300,000 net sq. ft, annual) ... have received first rate set-vice from Smart City Networks." "Smart City Networks personnel have always been extremely professional and technically supportive." "It is a pleasure to work with such a well managed and competent service provider." - .Mike Dickinson, Operations Uanager TELECON - "TeleCon is the world's largest conference and tradeshow on teleconferencing, videoconferencing and desktop conferencing and their applications in distance learning and telemedicine." "The exhibitors at TeleCon require extensive telecommunications capability." "Smart City Networks has provided excellent service at TeleCon." - ?dike Pihhnan, Executive Technical Specialist SOCIETY OF MANUFACTURING ENGINEERS (SME) - "We look forward to working with you and your staff again. SME appreciates the good job you have done for our exhibitors and us at previous events." "Your professionalism and attention to details helps make our job easier." -Rita Knapp,Show Operations Coordinator INTERNATIONAL HOSIERY EXPOSITION the International Hosiery Exposition, occupies nearly the entire Charlotte Convention Center and is one of the largest trade shows held there," "Without the outstanding support of ... Smart City Networks,our show would have been inoperable." "Our goal,.. is to provide our exhibitors with accommodating service and to be flexible enough to meet their needs. This in turn, is what we expect of the facility .... Smart City Networks did not fail us." "Our faith in them allowed us to feel our exhibitors were in good hands and also allows us to make this recommendation to you." - Sally F.Kay, Vice President and Secretary QUILTS - "Our International Quilt Market and International Quilt Festival in Houston ... each show having 700+ exhibitors, are two separate back-to-back shows with a complete 2-day turnaround." "As you can imagine,this is no easy feat for any of the sub-contractors, but Smart City Networks has consistently come through with excellent problem-free service to us and our exhibitors." "Our company produces large trade and consumer shows for the textile and craft industry all City of Fort Worth,Texas Page 39 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER over the US. and in Europe" we have been in some of America's large convention Centers, such as those in Houston, Boston, Minneapolis, St. Louis, and Portland." "... and have a good point of reference when it comes to comparing service, Smart City Networks' willingness to provide Quilts, inc. and our exhibitors with prompt and courteous service makes our job easier where it counts -on the show floor."- 1141ma Hart,Director,Show Operations INTERBEV - "To arrive in Houston and find all of the services we had ordered for Show Management in place is a managers dream come true! To top it off, your staff was available anytime I need them and the exhibitors had no complaints." - Tina Pruitt,Director AMERICAN ACADEMY OF ORTHOPEDIC SURGEONS - "Thanks to you and your staff for being so easy to work with pre-show and onsite." very helpful and accommodating ..." "I appreciate the time you took to share your information on the options available to us for phone service," - Cindy Tomald, Exhibits Manager 1990 ECONOMIC SUMMIT OF INDUSTRIALIZED NATIONS - "The United States of America has now hosted its third Economic Summit of Industrialized Nations." "I thank each of you for your dedication and for your attention to detail during the arduous process of planning this important international event," "Working together as a team,you succeeded in making this Economic Summit a complete success for the President, for the city of Houston, and for the United States of America." -Frederic V ffalek,Director "It was a pleasure working with you and your staff" "...we were very satisfied with the service we received in Houston for the 1990 Economic Summit." had to supply services for all the broadcasters and even still CBS News had all of its ordered facilities when requested." - CBS News - Frank Governale, Director of Operations 1992 REPUBLICAN NATIONAL CONVENTION ... outstanding assistance z during the 1992 Republican National Convention," "Thank you for a job well done." Department of Defense - Fred W. Goodenough, Jr., Director, Communications Management and Control Activity ".-I your company saved the day for us in Houston last week," -LISA TODAY- David V.. Wright complete satisfaction with the way you handled your part during the Republican Site Selection Committee" "I am proud of the job you do, and I am convinced the reason we have so many complimentary letters is because we settle for nothing less than the best." - City Of Houston-Gerard J. Tollett,Director,Civic Center Department City of For Worth,Texas Page 40 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER FOOD MARKETING INSTITUTE - performance has reflected the highest standards of professionalism, communications expertise and a genuine sense of service orientation;" I am responsible for establishing show management communications ... we require ... up to well over 100 stations of all types for some of our larger shows. That, of course, does not include exhibitor phone service which can easily require several hundred stations." "This routine provides an excellent basis for comparison and, in my opinion, Smart City Networks is among the very best at what they do." -John E. Woolley, Director, Administration& Convention Conferencing INTERNATIONAL SANITARY SUPPLY ASSOCIATION - "We recently(October, 1997) had the opportunity to work with Smart City Networks at the Dallas Convention Center." "The feedback- from the exhibitor survey was very good!" "... the staff and technicians could not have been better"' "We had no problems." "Service was installed at the exact time we requested it." "__ friendly,polite and what impressed me the most was that they came back several times just to see if everything was okay," - LeeAnn 1V wling, Convention Director SUPERCOMM- "A short,but very sincere note of appreciation .... for the excellence and dedication in performance during the recent SUPERCOMM '91 Convention." "I am very proud to be associated with this great team." -City Of Houston-Luther Villagomez, 11anager, Convention Center Facilities Exhibitors: Comments of Appreciation NORTEL - "has been participating in North American Trade Shows since the early 80's. Trade Shows have become one of the primary marketing arenas world wide." "The exhibitor now requires POTS with Class Features, Multi-Line Business Sets, ISDN, T-I's, and special service lines such as Internet, Fiber Optic, and Cable Access Lines." "Throughout my years dealing with many different convention Center telecommunication companies, I have dealt with none better than Smart City Networks and specifically the staff at the Anaheim Convention Center." "Smart City Networks ...... set an example for other Convention Center telecommunications companies." "The organization, knowledge and state of the art capability of Smart City Networks allows Nortel to have a worry free attitude with the access lines and special circuits that it orders."-David fferritt, Technical Services jUanager City of Fort Worth,Texas Page 41 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER CABLE DATA- "Recently at the WCTA '97 Show at the Anaheim Convention Center without the help of one of your key personnel, our booth demo would've been a disaster." ",.. Bell sent the line to the Hilton, instead of the convention Center. Anyway, the 56K line found its way to our booth solely by the determination of your Smart City Networks Branch Manager." "In my eyes she was went far beyond her daily duties —," "Thank you for your help, Good Job." -Rich jVorfie, TCUIProjects TANDBERG - thank you for all of the support and prompt assistance we received at TeleCon XVII .." "...the telecommunications services provided by Smart City Networks are critical to our success at these shows." "Every member of you staff was not only efficient in delivering a top notch service both for the duration of the show and prior but they were friendly as well." - Audrey Sebag, Corporate Marketing Manager Service Contractors: Comments of Appreciation ARAMARK - "Smart City Networks has always run a professional and successful operation here. The support and experience you receive with Smart City Networks is second to none." "I would never doubt that their commitment to you and business partnership would be anything but outstanding." - Joaquin Quesada, General Manager FREEMAN DECORATING COMPANY We would like to give reference of support for Smart City Networks and the personnel that work within that company." "The Freeman Companies .... have had an excellent working relationship with this organization—" "Smart City Networks is one of the organizations that are experienced in the service of convention&trade shows." - Dennis Pena, General Manager City of Fort Worth,Texas Page 42 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 8.6 Key Personnel- �6.1 Attach resumes of all auxugcms, sen6rp/cnu/ supervisors, and technicians who may be involved in the management of the total package of services,au well as the delivery of specific services. Personnel Smart City Networks is headquartered in Lao Vegas. Nevado, the epicenter of the tradeehmw and convention industry, Smart City Networks services over 1.000 events a year with over 100 employees at operations in eleven cities, Over the past seventeen years vve have assembled an experienced team with a deep talent pool that the Fort Worth Convention Center can access toelevate the center's technical capabilities. When considering awarding a multi-year contract b» a vendor, it is important to understand the propoaer'eoverall organization and management background. Every one of the executives and managers are willing to lend their talents to the success of the center. This means the Fort Worth Convention Center should have peace of mind in knowing that a capable and experienced team iobehind their operation that ia dedicated to making the Center successful. City of Fort Worth.Texam Page 43 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Operations Team Team Member Responsibilities Paul Ashley, President ^ Leader oftelecommunications company employing over 1OO people, Responsible for strategy, operations and P/L Ron Patterson, \�maPnaeid�n� ' * Manages all center operations. ° Dveny��sd�i|ycenber JeneeTina|ey Facility' operations. Edwin Lucky, Dinachrr. <�u�honner, ~ Oversees Corporate customer ' services. . John Ott, T�ohniou� Gan/io�o �anag�r w Telecommunications installations, Chris |ntennetanddatainata||otiona aC�rpenher. �nbannet. N�bwork/ng , Manager Bill Suazko. VPof Finance and w Customer billing and revenue Administration reporting. Don Eng|er, Vice President, Marketing and Sales ~ Sales and Marketing, Dave Langford, Director ofNetwork 0 Technical support, network Services and NOC Infrastructure management. Executive Staff and their respective haemo will support the operations of the Fort Worth Convention Center. Janaa Tinsley is the Manager for the Dallas Convention Center, Ms. Tinsley will also be the main point of contact for the Fort Worth Convention Center staff, overseeing event and exhibitor services as the facilities main point of contact, Resumes of Executive the Staff and the City mY Fort Worth,Texas Page 44 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Marty Rubin, CEO Mc Rubin led US Cable's acquisition nf Smart City Networks in 1995. Since Mr, Rubin has been President, Smart City Networks has won eevenal contracts including Dallas, Los Vegoe, San Antonio and Gan Diego. Mr, Rubin will lend his experience and expertise to the Fort Worth Convention Center contract management, Paul Ashley, President Mr. Ashley joined Smart City Networks from AT&T cable operations in Illinois. He was responsible for growing the US Cable operations in Lake County, |||. successfully tnanaitioninQ the US Cable operation to TC| in July 1997, then to AT&T Cable Services in March 1999. He has extensive experience in leading fast-growing telecommunication companies and has successfully launched several new high-tech services in the cable industry. Ray LaBelle, Chief Operating Officer Mr. LaBelle has managed Smart City Networks' ongoing operations since 1990, Mr. LaBelle has maintained the exceptional service level and relationship with or partner facilities since inception. Ron Patterson,Vice President &Yc Patterson manages Smart City Networks' day-to-day operations. With over twenty-five years experience in the telecommunications industry, K8c Patterson will focus on all activities associated with the installation of key components of Smart City Networks' proposed upgrades to our convention center network. He will manage and oversee the key vendor relationships, Once the upgrades are completed, Mr. Patterson will continue his on-going managerial support, Don En8!er, Vice President mfSales and Marketing Mr. Eng)e/s experience as the Director of Marketing for the New Orleans Convention Center brings Smart City e ^hoha| vision" approach to marketing its partner facility's services; an approach designed to maximize revenues otevery opportunity. City mf Fort Worth,Texas Page 45 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Junee Tinsley, Facility Manager Mrs. Tinsley has been with Smart City Networks since 1997 and is a resident of Fort Worth. She has an extensive background in customer service and has worked in the convention industry for over five years. Jonae has assisted in developed and execution of the day-to-day operational plan at the Dallas Convention Center. She will be assigned to the Fort Worth Convention to support day-to-dayoperations. Dave Langford, Director of Internet Services Mr. Langford possesses awealth of Internet and networking experience having worked for UUNat's show oen/ioen division known as Exponet. He has designed, imp/emenbad, and supported show networks worldwide and will be responsible for the design and implementation of the data network at your cnnbar, Ed Lucky, Director of Customer Service Mr, Lucky is responsible for Smart City Networks' National Customer Service {}enter located in Lao Vegas. Mr. Lucky will be responsible for the continued training for our customer service representatives as assigned to support the Fort Worth Convention Center, City wfFnd Worth,Texas Page 46 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Martin A.Rubin Chief Executive Officer EXPERIENCE Smart City Networks President. 1995 to Present Responsible for all aspects of the business including operations, finance, strategic planning and all FCC and PLC regulatory matters. Negotiated acquisition of business in 1994 from Wiltel and Houston Sports Association. DCT Communications,Inc. President. 1995 to 19917 FCC license holder of wireless spectrum for voice and data communications in the 38 Ghz band. Business was sold to Advanced Radio Telecom in 1997 for$75 million. Raptor Systems, Inc, President, 1993 Leading software developer of internet firewall technology. Fourth employee of garage start- up,which was sold to AXENT for$225 million, Autolnfo,Inc, President and COO, 1986 to 1993 President of publicly-traded company providing satellite communications services to the automotive and insurance industries. The company operated one of the ten largest satellite networks in North America with nearly 2,000 downlinks. Maintained annual growth in excess of 60%. Business was sold to Automatic Data Processing for$33 million. Chemical Bank Vice President of Corporate Information Systems, 1983 to 1985 Responsible for a mission critical,international data network which linked 85 major banks and over 15,000 major corporations. Directed a staff of Honeywell and Tandem programmers and engineers,customer senice staff and product management team. EDUCATION Wharton School,University of Pennsylvania B S, in Economics, 1976 Dean's list all years.Graduated with honors. City of Fort Worth,Texas Page 47 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Paul L.Ashley President EXPERIENCE Smart City Networks President,April 2000 to Present Leader of high-growth telecommunications company employing over 100 people responsible for strategy,operations and P/L. AT&T Cable Services(Formerly TC1 of Northeast Illinois) General Manager, July 1997 to?March 2000 Successfully transitioned US Cable operation to TCI in July 1997, then to AT&T Cable Services in March 1999.Total responsibilities included 50 cable franchises serving over 175,000 cable TV customers. Successfully managed the launch of digital services and a complete system upgrade. US Cable of Lake County General Manager, October 1984 to July 1997 Managed area's largest cable TV provider serving 17 communities and over 67,000 customers. Developed policies and procedures, held profit and loss responsibility, and recruited, hired and trained a staff of 130. Village of Lindenhurst Village Administrator December 1982 to October of 1984 Chief budget officer and administrator for this full service village. EDUCATION University of Michigan 1980 1tasters in Urban Planning University of Michigan State 1977 Fellowship in community leadership College of Great Falls 1971 Bachelor of Science City of Fort Worth,Texas Page 48 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Raymond C.LaBelle Chief Operating Officer and Partner EXPERIENCE Smart City Networks Chief Operating Officer And Partner, 1990 to Present Manages the ongoing operations of Smart City Networks. Responsible for all aspects of the Company's business including operations, customer service and finance. Since taking this position Smart City Networks has had steady growth in both revenues and profits. Centel Business Systems Director of Customer Service, 1984 to 1990 Performed financial and operational reviews of Centel's regional and branch offices and provided management consulting. Z, Managed Centel's National Technical Training Department. Firestone Sales and Marketing Representative, 1972 to 1984 EDUCATION Salem State College B.& -Business Administration, 1971 Courses in business and management. SKILLS Financial and Operational Analysis City of Fort Worth,Texas Page 49 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER William A.Suszko Vice President ut Finance and Administration Responsible for po|ioies, procedures and activities associated with Finance/Accounting/Billing, Customer Sales & Service, Human Reeourceo/PeyroU, Systems Development and Administrative dopartnmnts, ensuring the efficiency and effectiveness of the groups in supporting operations and corporate activities, Develop and implement programs for continuous improvement and profit enhancement realization, EDUCATION Harvard University MBAftomBarvard Schoo/ofBusiness Administration, 1977 University of Missouri u1Rolla Bachelor ofScience degree in Electrical Engineering, 1969 EXPERIENCE GESSxpuabion Services Executive Vice President of Tradeshow Electrical and GESBardwall'�ystemx' January /N4m October/998. Served as executive vice president/general manager with P&L responsibility for 85O+ million electrical services and 6ardwaD exhibit rental systems Boms of business servicing bade shows/conventions/special events with 20%+ profit growth over 3- years. Iotc@7atc6 hardwull exhibit rental system acquisition into start-up line of business,improving profitability bz excess of$!odDiouannually. Independent Cooaobuot C6iefmonxu/uoxt,August 19y2&/December/993 Provided consultative services in business ebaUsgy and p|mnning, business development, business design, raatmcturing, reengineehng and change management to corporate customers, Dobbs Houses,Inc. Vice President of Strategic Planning and InformutionSysteins, June/y89mJuly 2992 Provided |eademhip, counsel and support for business development and account nabanUun activities for airport hoodmen/ioeand retail concessions. Served as interim managing director of Atlanta airport concession developer. C|tymf Fort Worth,Texas Page 50 SMART CITY NETWORKS RESPONSE FT,WORTH CONVENTION CENTER Ronnie C.Patterson Vice President EXPERIENCE Smart City Networks Vice President and General Manager, 1997 to Present Responsible for the day-to-day operations of all Smart City Networks operating units. Primary interest is based on customer satisfaction and customer retention. Wiftel Communications Division Service Manager, 1984 to 1997 Direct management and P&L responsibility for one hundred plus employees for Lockheed Martin TOP program throughout the USA. (50-x-sites, 100,000 ports). Regional Operation Manager-President's Award 1989 Rolm Corporation Major Accounts Sales Representative, 1981 to 1984 Member of Rolm's National President's Circle 1982, 1983 with sales in excess of 150% of objective, Centel Business Systems Sales Account Rep;Sales Engineer, 1977 to 1981 Member of Million Dollar Club 1979,1980, 1981 with average sales in excess of 125% of objective, Fisk Telephone Installation Manager;AIAC Supervisor;Project Manager,1973 to 1977 Project Manager of company's first Nortel, SL-IXT (1500 ports) for Exxon's Houston Engineering Office. City of Fort Worth,Texas Page 61 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Donald B. Engler Vice President,Marketing&Sales Responsible for strategic sale of existing services to new clients and new services to existing clients, leading sales force in goal an business plan development and developing relationships 11 with facility clients at all levels,as well as show management clients as they visit the facilities. EDUCATION Manship School of Mass Communications Louisiana State University— B.A, Broadcast Journalism, 1974 EXPERIENCE MobileStar Networks Senior Director—JUark-et Development,September 2000—December 2000 Opened market opportunities with a 4, 000 site national hotel chain and 1,300 site business dining company. Ernest N.Morial Convention Center-New Orleans Director of i1farketing,August 1990 to August 2000 Responsible for the Marketing, Sales, Event Contracting, Revenue Enhancement, Advertising and Public Relations for this industry-leading convention facility,overseeing a$1 million dollar departmental budget and a professional staff of seventeen. Directed nationally recognized advertising and promotion campaigns. Hyatt Regency New Orleans Director of Alarketing,July 1989 to August 1990 Fairmont Hotel Company Resident Manager,Fairmont Hotel New Orleans,February 1988-August 1989 JIVationaI Director-Hotel Sales, 1987 February 1988 Hotel Director of Sales 1980-1987 City of Fort Worth,Texas Page 52 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Karen JuuuxTinsley Facility Manager Manages, leads, and directs all aspects of facility operational concerns for the local facility. Interface with staff and clients resolving issues and directing staff to meet show timeframes. Evaluates staff performance in written fon-nat on annual basis and coaches' staff providing all company products and services to all clients, Schedules all labor and material as appropriate to facilitate o&mv. Supervise technical staff, Frequently meet with facility and permanent tenant clients to aouoQe ioatuOozioo of show products and installation of permanent products and services. Maintains company permanent ego|pmcoC. EXPERIENCE Smart City Networks—1997-2O0O Customer Service Manager Interface with management of Dallas Convention Center regarding customer service issues, Attend building staff meetings andpe convention/post meetings with show management as required Manage customer service personnel,This includes scheduling and organizing work for full time and part time customer service representatives, On-site training as required, Collection, review and submission oftimenheets*zcorporate office, ^8olance^shows after show closing and submit&o accounting for final billing. Coordinate with and assist customer mam|ce in the corporate office regarding distribution of order forms,and telemarketing efforts. Sprint Communications '1998-1g9? NationalAccowntSpeciahst Responsible for implementation and maintenance of all Sprint's eemicem, voice and data for an account base billing in excess of1 million dollars per month:follow up; resolvingbNing/credit issues: and preparing financial reports, Supported national account customer base field auleo, mquidng premise visits,VTC meetings,monthly account analysis,all of which require excellent communication and time management skills, Sprint Communications Star Account Representative—}8A5-/996 Customer Service Representative—Jy94-/9lY EDUCATION lachuloro0ine-4rts—%erzu Christian University/990 City mf Fort Worth,Texas Page 53 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER David Langford Director oz Network Services EXPERIENCE Smart City Networks Director ofNemmr8 Services, 2000to Present Leader of all network design, implementation and support for all Internet and data networking services for Smart City Network accounts. 0Ummt1/ecbun|ogica &6znoger—Zxponet, }yy5/n20D0 Responsible for convention Internet Service Division pEspoou4. Leadership of department,selling,designing,implementing services. Working with vendors mnegotiate favorable equipment purchase agreements, Researched,tested,and implemented services in convention centers,and hotels nationwide. Raised revenues from$42j`8A0m32^00U,UOVio3years. Advanced Network J&System Engineer /eniorNemmr6 Operations Specialist, }992uo}993 Responsible for day today monitoring and support of nation wide network Developed new procedures for Network Operations and running IPnetwork Assisted in design of new Data Operations Center Troubleshooting Cisco routers Troubleshooting j6bTl and I3 circuits and associated equipment ANSCO+R8,lno. Sales En inear, 1993 N 1995 . Responsible for understanding, interpreting, and relaying customer requirements to high level engineering staff Responsible for interpreting complex networks to non-technical customers/sales people. EDUCATION BS—Conumnuicutino Systems Management—Ohio Oo|vcr ity City of Fort Worth,Texas Page 64 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Edwin C.Lucky Director of Customer Service EXPERIENCE Smart City Networks Director Customer Service, 1995 to present Manage the customer service department and coordinate the activities of 40 employees located throughout the country. Administer the purchase order and work order process. Organize and coordinate the payroll reporting system, Manage the reconciliation of tradeshow revenues with the accounting department. International Stainless Company Area,Vfanqger, 1985 to 1995 Supervised a staff of 50 managers, marketing reps and office staff located in Houston, San Antonio and Austin. International Acceptance Operations Manager and Finance Manager, 1980 to 1985 Supervised the management of facilities and all related business, human resources and financial operations. Carmichael&Associates Branch iWanager, 1976 to 1980 Managed all aspects of the Houston office and warehouse. EDUCATION University of Texas at Austin BS in Fxonomics, 1976 Courses in business and mathematics. SKILLS Experienced with PC computer software packages including Lotus 123, Paradox, Excel, Dae Easy, Wordstar,Dbase III+,Dbase IV, Wordperfect,Word and Powerpoint. City of Fort Worth,Texas Page 55 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Christopher A.Carpenter Internet and Network Manager EXPERIENCE Smart City Networks Regional Nemork-Nfanager,June 2000 to Present Install and configure LAN and WAN equipment to provide Internet connectivity to clients. Design and install networks used by convention halls and hotels, IBM Corp. Contracted from CTG Build and Integration Lab Technician, J' ay. 1995 to June 2000 Maintain source trees for and build several IBM software products. Maintain/build servers used to compile source code. NCSD LAN Support Level 2.5,July, 1998 to October, 1999 Work on critical customer issues for large IBM customers. Work with International Level 2 support centers. Austin Advanced Test Lah,June, 1998 to August,1998 Install and configure 12 Cisco routers and 5 Cisco switches. Troubleshoot network problems using sniffers and router statistics. Level 2 Technical Analyst, January, 1997 to July, 1998 Problem determination for networking protocols in LAN and WAN topologies, Serve as CTG Field Service Manager Member of the 1998 Winter Olympics support group CERTIFICATIONS Cisco Certified Network Associate—CCNA ARG Certified TCPAP Network Analyst IBM Certified Systems Expert OS/2 Warp Server IBM Certified Systems Expert OS12 Warp 4.0(upgraded from OS/2 Warp 3.0 Expert) SKILLS Operating Systems:DOS,Microsoft Windows 9x and NT 4.0 Server,OS/2 Warp Server. Networking: LAN Distance, Telnet, FTP, DNS, DDNS, BOOTP,DHCP., Languages: C++, REXX,HT,%-IL,JavaSeript.Other: Lotus Notes(client and server),CID,04/2,PC/33'270 City of Fort Worth,`etcas Page 56 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Job Description Worksheet Job Title: Facilities Manager -Medium Pay Grade:- 040 Department: Pay Range: 0 - Reports To: Director Qpj2LyERegional Ops Status:Ejempt Position Summary: Within assigned facility, manages all aspects of operational issues for company. This includes labor,materials,cost control and asset management of facility for permanent, facility, and exhibitors. Interfaces and meets with all clients as needed to assure positive customer service expectations. Essential Functions and Percentage of Time Spent on Each: I. Manages, leads, and directs all aspects of facility operational concerns for entire facility. Interfaces with staff and clients resolving issues and directing staff to meet show timeframes. Evaluates staff performance in written format on annual basis and coaches staff providing constructive feedback. Controls assets and expenses providing all company products and services to all clients. May perform role of operations manager with direct supervision of technical staff,depending on size of facility. Time estimate=60% 2. Schedules all labor and materials as appropriate to facilitate show. Supervises technical staff. Frequently meets with facility and permanent tenant clients to arrange installation of show products and installation of permanent products and services. Maintains company permanent equipment. Time estimate=20% 3. Understands and reviews plans developed by Operations Manager for installation of copper-wire and fiber optic cable for installation in existing and new facilities. Time estimate=10% 4. Timely attendance,particularly as a role model leader,Time estimate=l0°I© Other Functions: 1. Handles other duties assigned by management in accomplishment of overall duties. Minimum job Requirements: Education: Prefer BA/BS degree in telecommunications or business. Experience: 10-15 years of increasing responsibility in telecommunications and show industry,with trend of increasing management responsibility. Specific Skills: Typical office software applications: Word and Excel. , Specialized Knowledge,Licenses,etc. Supervisory Responsibility,if any: Crews of 2 to 20 in show setting City of Fort Worth,Texas Page 57 SMART CITY NETWORKS RESPONSE FT,WORTH CONVENTION CENTER Job Description Worksheet job Title:Customer Sales&Service Representative Ijob Code: Salary Range: lob Grade: Department: -Current Exempt Status:,NT- Reports To: Facility Manager Recommend Status: NE Position Summary: CSSR position, responsible for performing a variety of routine customer service and sales duties. Under training and work direction, answers customer phone calls, developing proficiency in products,services,AESOP entry and show site service desk support. Essential Functions and Percentage of Time Spent on Each: 1, Execute customer sales and service responsibilities under the direction of the CSSR Supervisor, This includes receiving and processing routine requests, inquiries, collection of monies and support of show site service desk activities. Inputs data and prints reports from proprietary software. Time estimate=80% 2. Within 6 months establish proficiency in proprietary software and basic products and services. Within I year establish competency in preparation, set up and closing of service desk activities. Time estimate=20% 3. Timely attendance Other Functions: 1, Gradually work into rotation of show site service desk schedule learning terminology and aspects of products, 2. Other duties as assigned. Minimum Job Requirements: Education: High School Diploma or GED Experience: 1-3 years customer service experience preferred. Specific Skills: Good written and oral communication skills, Specialized Knowledge,Licenses,etc.:Able to type 30 wpm. Basic personal computer skills. Supervisory Responsibility,if any: None City of Fort Worth,Texas Page 68 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Job Description Worksheet job Title Department Pay Range: $ Position Responsible for installation and service delivery on all company products and services predominantly focused oo installation at show sites, Essential Functions and Percentage of Time Spent omEach: l. Learn the telephone and data service aspects uf company products. Install onsite and make functional all client level telephone needs for permanent and temporary users at facilities and shows. By end of one year know how to install single and multiple line sets, data lines, T-1 Gnco D80Nmod Shared Ethernet lines. Recover equipment at end of show or exhibit Develop concise communication ok0a for face-to-face contact with all clients at shows and facilities. By of year must knovvcolorcn6esand6on"botc,o�bza»eoOuo»egury3cu6lean 'o6mveand6azniGar with fiber optic termination and basic familiarity with company's proprietary suffivae,MDF and D]Foperations. Take direction and training from more senior technicians, Demonstrate initiative uo develop to higher-level skilled position. Clearly understand directions given and ability to communicate in Bne�6. 8� Familiar piand dev�opbasic kuo,,]edgevf(�onzPany proprietary software. ~ Tboeeytbmabe=I00% 2. Timely attendance Other Functions: l. Support all levels nfznanogeoueotbr handling other assigned duties. Minimum job Requirements: Gdocz6ozr High school orequivalent. Experience: Prefer I-2 year's telephone wiring akUk Specific Skills: Clearly communicate in Englis6. Ability to read Hou/ plans and schematics. Attention uu detail required. Specialized Knowledge,Licenses,etc. Supervisory Responsibility,if any: None City mf Fort Worth,Texas Page 59 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 8.6.2 Name of a single contact person for all correspondence and notifications. Smart City Networks Paul Ashley,President 3720 Howard Hughes Parkway Las Vegas,NV 89109 City of Fort Worth,Texas Page 60 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER 8. te any exceptions to tile general bnnzs and conditions of the u+e and to insxnnooc requirements and other requirements listed in the 8IP. Smart City Networks proposal and the incentives defined in the proposal are based on Smart City Networks being awarded an exclusive contract for the provisioning of telecommunications and data services for the Fort Worth Convention Center. In the event that the City choose to'se/eot elements that differ from the proposal, Smart City Networks naaenmem the right to withdraw its offer ort0 negotiate the terms and incentives based on the apeoifioaward, In addition` Smart City Networks' proposal is based the exclusive use of the Fort Worth Convention Centers equipment, cable and fiber infrastructure within the existing and the new expanded Center, the Norte| Option 11 PBX and its equipment including Multi-line phone inabumente, ae defined Attachment A and noted in RFP No, 02-0047 for Communications Sen/imso (Voice and Dabs) and the Pre-Submittal Meeting Notes and Answers to Questions Received via e-mail oftauhed City o{Fort Worth,Texas Page 61 SMART CITY NETWORKS RESPONSE FT,WORTH CONVENTION CENTER Attachment "A" Telecommunications Active and Passive Equipment Fart Worth Convention Center Phase 1 Expansion and Renovation City of Fart Worth,Texas Page 62 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Telecommunications Active Equipment Base Part t 1' Description i Qty i WS-C3548-XL-EN Catalyst 3548 XL Enterprise Edition 5 CAB-AC i Power Cord, 114V 5 WS-G5484 5 LWS-C6509 Catalyst 6509 Chassis WS CAG-1340W Cata{yet 6000 1300W AC Power Supply CAB-7513AC ( AC Power Card North America � �� 1 ! SG6K-SUP-6.1.3 Catalyst 6000 Supervisor 1 Flash Image, Release 6.1,3 WS-X6K-SIA-MSFC2 Catalyst 6000 Supervisor Engine 1-A,2GE,plus MSFC-2 and PFC Catalyst 6000 Supervisor PCMCIA Flash Mern Card, 24MB Option S6MSFC2BV-12108E Catalyst 6000 MSFC2 IDS Desktop w/VIP 8MB DRAM Option _WS-X6348-RJ 45 Catalyst 6000 48-port 14!100, pgradeable to Voice, Enh QoS 4 WS-X6408A-GBIC Catalyst 6440 8 port Gigabit emet Module(Req. GBICs) 1 WS-G5484 1004BASE SX`Short Wavelength'GBIC(Multimode Only) 8 WS-C3548-XL EN ! Catalyst 3548 XL Enterprise Edition 1 CAB-AC Power Cord, 110V 1 WS-G5484 1000BASE-SX I WS-C6509 Catalyst 6509 Chassis 1 WS-CAC-130OW Catalyst 6000 1300W AC Power Supply CAB-7513AC AC Power Cord North America 1 SC6K-SUP-6.1.3 Catalyst 6000 Supervisor 1 Flash Image, Release 6.13 WS-X3K-SlA-MSFC2 2GE, plus 2 and PFC MEM-C6K-FLC24M Catalyst 6004 Supervisor PGMG{A Flash Mem Gard l--- MB Option S6MSFC2BV-12108E MEM-MSFC2-128M8 Catalyst 6404 MSFC 2 Mem, 128MB DRAM Option 1 WS-X6348-RJ-45 Catalyst 6404 48-port 14!104, Upgradeable to Voice, h ddS WS-X6408A-GBIC Catalyst 6000 8-port Gigabit Ethernet Module(Req. GBICs) 3 WS-G5484 1 1 OOOBAS E-SX'Short Wavelength'GBIC(Multimode Only) j 24 CfSC03644 ; Cisco 3600 4 slot Modular Router-AC with IP Software � CAB-AC f Power Card, 114V 1 S364B-12104 Cisco 3644 Series IOS i T/DEC MEM3640-16FC 16MB Flash Card for the Cisco 600 Ethernet 2 WAN Card Slot Network Module 1 Dell Dimension 4300 P4 1.5GHz,256MB RAM,20GB,Win2000,NIC, 15"Monitor,3 yr. I CWW-6 0 CiscoWorks for Windows 6.0 NT198/2000 LPIX-515UR-BUN FIX 515 Unrestricted Bundle City of Fort Worth,Texas Page 63 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER CAB-AC I Power Cord, 110V SF-PIX 6.0 PIX v6.0 Software PIX-4 F E C iscoP I PIX o t 10� /100 Ethernet Interface PIX-515-FO-BUN I IX 515 Failover Bundle CAB-AC Power Cord, I I OV SFP I X 0 PIX v6.0 S oft ware PIX-4FE 1 Cisco PIX 4-port 10/100 Ethernet Interface Add Alternate 25 Part No. Description Qt Ca��IYst 3548 XL Enterprise Edition WS-C3548-XL-EN 3 CAB-AC Power Cord, 110V 3 E_ X 0 WS-G5484 1000BASE-SX 00 WS X st CAB-AC J-45 Catalyst 6000 48-Port 101100,Upgradeable to Voice, Enh QoS 2 Spares Part N-- - Po. Description 9�y WS-C6509 Catalyst 6509 Chassis WS-CAC-130OW Catalyst 6000 130OW AC Power Supply CAB-7513AC j AC Power Cord North America Ell Flash Image,Release 6,1.3 WS-X6K-SIA-MSFC2 Catalyst 6000 Supervisor Engine I-A,2GE,plus MSFC-2 and PFC MEM-C6K-FLC24M Catalyst 6000 Supervisor A Flash Mem Card,24MB Option 1 1 Desktop WNIP 8MB DRAM Option WS-G5484 1000BASE-SX`Short Wavelength'GBIC(Multimode Only) 32 WS-C3548-XL-EN Catalyst 3548 XL En#erprise Edition 8 WS-G5484 j 1000BASE-SX'Short Wavelength'GBIC(Multimode Only) I WS-G5486 A i 1 OOOBASE-LX/LH'Long Haul'GBIC(Singlemode or Multimode) 2 1 WS-C3508G-XL-EN I Catalyst 3508G Switch, 8 port 1000X GBIC Slots 4 SBC Maintenance [-Part No- i Description Qt DON-OSP-PIX515F0 24x7x4 Onsite SVC, PIX FirewaIt 515 Failover 3 Maintenance PIX 515 3 Maintenance j 3 CON-OSP-WS-C6509 24x7x4 OS Service,Catalyst 09 6 24 City of Fort Worth,Texas Page 64 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Telecommunications Passive Equipment anufacturer Part No. Description F [§ Mahawk 'I M918A4 Indoor Qutdoar 48 Strand jtj=Unit 11 ode Fiber j 1 m/ft de Fiber 5 '1 m/ft I Mohawk M9A616 ? Plenum Rated 48 Strand ode Fiber I 1 m/ft Mahawk M93812 indoor Qutdoar 24 Strand emode Fiber - 1 m/ft i ode Fiber 4 mlft Mohawk M56129 Gat 3 UTP Plenum 200 Pair J 4 1 m/ft Gat 3 UTP C}SP 400 Pair I i m/ft Mohawk I M55212 Gat 3 UTP Non Plenum 200 Pair 1 m/ft Mahawk M57545 Gat 5e UTP Plenum 4 Pair _ 30 m/ft 1 Mohawk 1 M57552 1 Cat 5e UTP Non Plenum 4 Pair 110 m/ft j Mohawk 1 M55760 Gat 3 UTP Plenum 4 Pair 39 m/ft Mohawk M52995 i Cat 3 UTP Non Plenum 4 Pair 1 110 m/ft Carton CF4XIC I"Plenum Innerduct Carton AF4 1A j 1"Non Plenum Innercluct 3 m/ft Leviton 51`100-613C Loaded Duplex SM/MM SC Mounting Plate 6 Pack 70 ea 1 rLeviton i 5W120-00�N 6 Strand Wall Mount Fiber Innerconnect 13 ea Leviton 24 Strand Rack Mount Fiber Innefconnect 2 ea Leviton 5R760-YON 96 Strand Rack Mount Fiber Innerconnect 2 ea Leviton 3 2 ea Leviton - 1 13 j ea Leviton 41 9265-NFR l Daubie Sided Horizontal Wire Managers 17 ea Leviton 300 Pair 110 Ganneatian Blocks With G5 Clips And Legs 10 ea Leviton 41AB2-3FT 300 Pair 110 Connection Blocks Wi#h C4 Ci'rps And Legs 1 8 j ea Leviton 41A10-HCM �1 10 Horizontal Cord Manager :23 ea Leviton I 41080-61P f:—Single Gang A Port 20 j e Leviton 41080-41P 1 Single Gang 4 Port Faceplate 40 ea I i Leviton 41080-21P Single Gang 2 Port Faceplate 20 e--a Leviton 41080-1 IP Single Gang I Port Faceplate 20 e� a Leviton 42090-121 j Double Gana 12 Port Farp late — 75 i ea Leviton i 41089-12 12 Port Surface Mount Enclosure 75 1 ea Leviton 5G108-R*5 Cat 5e RJ45 Data Insert 600 -1 ea Leviton 41108-R-3 1 Cat 3 RJ45 Voice Insert 600 ea Leviton 41290-SM I Single Gang Wallplate 1�2� ea Leviton 41290-DM 1, Dual Gang Wallplate 12 1 ea Leviton 41290-DR Fiber Storage Ring 12 i ea Leviton ---T41291-2Q 2 Port Quick—port Adapter 22 ea Leviton 1 41291-18 Blank Insert 1 36 ea Leviton f 41294-PC Duplex SC Coupling 12 ea City of Fort Worth,Texas Page 65 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Leviton Cat 5e 7'Patch Cords 565 ea Leviton ---- Cat 5e 10'Patch Cords Leviton 48884 CSC SC Cptica[Fiber Connectors readlock 100 ea ' 104 , 0 ea ' Leviton 49884-MSC ST Opfical Fiber Connectors readlock j 40 ea Leviton 49800-UTP [ Universal Fiber Terminating Kit Cleave 2 ea Leviton m 49800-CON Universal Fiber Consumables Kit 2�: 1 ea Leviton 41100-HLD Clear Label Holder for 110 Blocks.6 per bag 10 1 ea Leviton 49105-IDC 110 C-5 Clip 600 1 ea City of Fort Worth,Texas Page 66 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Attachment "B" Telecommunications RFP Basic Insurance Requirements Fort Worth Convention Center City of Fort Worth,Texas Page 67 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Attachment rr B" BASIC INSURANCE REQUIREMENTS The contractor shall procure and maintain at all times, in full force and effect, a policy or policies of insurance to provide the types and limits of coverage specified herein. 1. Commercial General Liability(CGL)Insurance Policy $1,000,000 each occurrence $2,000,000 aggregate limit 2. Automobile Liability Insurance Policy $1,000,000 each accident on a combined single limit basis or $250,000 Property Damage $500,000 Bodily Injury per person per occurrence A commercial business policy shall provide coverage on "Any Auto",defined as autos owned, hired and non-owned. 3. Workers'Compensation Insurance Policy Statutory limits Employer's liability $100,000 Each accidentloccurrence $100,000 Disease-per each employee $500,000 Disease-policy limit General Insurance Requirements: a. The City, its officials, employees, agents and officers shall be endorsed as an "Additional Insured"to all policies except Employers Liability coverage under the Operator's Workers Compensation policy. b. All policies shall be written on an occurrence basis. If insurance policies are not written for specified coverage limits, an Umbrella or Excess Liability insurance for any differences is required. Excess Liability shall follow form of the primary coverage. c. All policies shall be written by an insurer, with an A- VIII or better rating by the most current version of the A.Al.Best Key Rating Guide or with such other financially sound insurance carriers acceptable to the City. d. Deductibles shall be listed on the Certificate of Insurance and shall be on a "per occurrence"basis unless otherwise stipulated herein City of or Worth,Tee:as Page 68 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER e. If coverage is underwritten on a claims-made basis, the retroactive date shall be coincident with or prior to the date of the contractual agreement and the certificate of insurance shall state that the coverage is claims-made and the retroactive date. The insurance coverage shall be maintained for the duration of the contractual agreement and for five(5)years following completion of the service provided under the contractual agreement or for the warranty period, whichever is longer. An annual certificate of insurance submitted to the City shall evidence such insurance coverage f Certificates of Insurance shall be delivered to the City of Fort Worth, 1000 Throckmorton Street, Fort worth, Texas 76102, evidencing all the required coverages,including endorsements, g. The deductible or self-insured retention (SIR) affecting required insurance coverage shall be acceptable to the Risk Manager of the City of Fort Worth in regards to asset value and stock-holders' equity. In lieu of traditional insurance, alternative coverage maintained through insurance pools or risk retention groups must also be approved. It All policies shall be endorsed with a waiver of subrogation providing rights of recovery in favor of the City. i. Any failure on part of the City to request required insurance documentation shall not constitute a waiver of the insurance requirement specified herein. j. The City shall be entitled, upon request and without expense, to receive certified copies of policies and endorsements thereto and may make any reasonable requests for deletion or revision or modifications of particular policy terms, conditions, limitations, or exclusions except where policy provisions are established by law or regulations binding upon either of party or the underwriter on any such policies k The City, at its sole discretion, reserves the right to review the insurance requirements and to make reasonable adjustments to insurance coverages and their limits when deemed necessary and prudent by the City based upon changes in statutory law, court decision or the claims history of the industry as well as of the contracting party to the City of Fort Worth. The City shall be required to provide prior notice of ninety(90)days L Sixty (60) days notice of cancellation or non-renewal is required and shall contain the following language: "This insurance shall not be canceled, limited in scope or coverage, cancelled or non-renewed, until after thirty (60)days prior written notice has been given to the City of Fort Worth. A ten days notice shall be acceptable in the event of non-payment of premium. City of Fort Worth,Texas Page 69 SMART CITY NETWORKS RESPONSE FT.WORTH CONVENTION CENTER Attachment "C" Telecommunications RFP Responses to Proposer's Written Questions Fort Worth Convention Center City of Fort Worth,Texas Page 70 RFP No. O2-0U47 Communication Services (Voice and Data)for the Fort Worth CommntionCenter Pre-Submittal Notes and Answers to Questions Received via e-mail Name Company Phone No. Fax/Email *Terri Huxley ATI 972-852-4007 972-422-9867 720 Ave F, Suite 109 Plano, TX 75074 SteveRiohio AT| 72O Ave F. Suite 1QS Plano, TX 75074 Steve Slayton Mills Electrical 214-958-0698 214-958-0581 Contractors 2535 Walnut Hill Lane Dallas, TX 75229 (Declined via letter) yWikeVVVnnmaok Mills Electrical 214-956-2265 214-856'0081 Contractors 2585 Walnut Hill Lane Dallas, TX 75229 (Declined via letter) *Christopher Carpenter Bm@rtC/tv Networks 713-853-8g85 713-853-8801 OpsSupv-DatoSvcs 1OO1 Avenida de /8SAmericas Houston TX 77010 Ron Patterson SrnGrtQtyNotwmrka 713-853-8177 713-853-8901 VP & GK4 PO Box 21O3 Houston TX 77252 *Fred Grimes Clover Technologies 972-888-4000 972-988-4022 Systems Engineer 12O1VV.N. Carrier Pkwy Suite 100 Grand P»ra/he. T'X75O5O Kathy Barry SKE SS| 972-991-0880 Tony Nguyen SKE Support Services 072-991-0800 48O1 Spring Valley Fld Suite 125B Dallas TX 75244 Lupe Gonzales SKE Support Services Telecommunications Mgr Will pick up for SKE Support Services Igonzales(tbskessi.com *Send specifications via Federal Express Questions/Additional Documentation Requested Switch: Question: Will the City be purchasing a switch? Answer: Lecette Ferguson, Yes, the new equipment is Cisco. What is the existing equipment? (This information will be provided by email) Bandwidth: Question: Who will be providing bandwidth? Answer-James Homer, The City can provide bandwidth, however, there would be a charge through the City's/T Solutions department or vendors may have a source available through other contractual relationships. Answer., Lecette Ferguson, up to gig speed bandwidth capability. System will have voice-over capability but will not be implemented. Telephone Instruments: Question: How many and what type is being provided? Answer- See Specifications and submittals being sent via Federal Express on Wednesday, February 20, 2002. Specs call for ten (10) M3901 handsets—and-ninety(90) M3902 handsets Patch cords: Question: How many and what length is being provided? Answer. Ralph CooklLecette Ferguson, The only information with quantity listed is the Leviton Cat 5e 7'and 10'patch cords. Specifications: Question: Can we have a copy of the Technical specifications/diag rams & warranty sheets? Answer:Ralph CookLecette Ferguson are prolliding this infonmation to be sent by Federal Express on Wednesday, February 20, 2002. Events: Question: Will you send a list of upcoming & past events? Answer.,James Homer, we will send a two-year prior history, and a five-year confirmed events list as well as a ten-year tentative schedule. The information will go out with the plans and specifications. The following questions were received by e-mail: From Smart City Networks: Question: Can a list of all invited contractors and/or contractors attending the per-proposal conference be provided? Answer-See top section of this document. Smart City Networks is requesting clarification on the following issues. Questions: 1. Page 4—2.1 Notes that the selected vendor would commit to providing services in a manner that meets the "goals of the City and Public Events Department" Has the city established goals and if so can these be shared at this time. Answer-James Homer, The mission statement for the Public Events Department is, To consistently provide excellent facilities with outstanding customer service, generate positive economic impact and improve the quality of life for the citizens of Fort Worth. The strategic goals of the Fort Worth City Council are, 1. Create A Clean,Attractive City, 2. Become the Safest Major City in the Country, 3. Continue to Diversify our Economic Base, 4. Revitalize the Central City, 5. Promote Orderly Growth and 6. Provide Quality Customer Service, 2. Page 5—2.1 Notes prior years activities. Can a list of booked events be provided for years 2002 through 2004 noting confirmed booking, tentative booking, dates, proposed square footage and is the event a repeat booking?Additional years will be helpful, Answer*James Homer, Please see answer to question above about events that was addressed at the pre-proposal meeting. 3. Page 6—5.2 Notes possible off-site storage space requirements. Following the completion of Phase 11, in the spring of 2003, will on-site office and lockable storage be available? Answer:James Homer, yes there will be on site lockable storage for some equipment and office space available. Depending on the amount of space needed, some space is available after Phase I is completed, 4, Page 6—53 Notes the contractor is to provide a "personal computer with appropriate software compatible to City requirement'. Please describe minimum software requirements that the City will have. Equivalent to City standard which is is Deli GXI 50, P111 1.0GHz Proc.,5121vf B RAM, 20 G8 Hdrive, CD-R WID VD ROM Combo, Zip Drive, 1,44MB Floppy, Keybd, Mouse, 17"Monitor, Windows 2000, Network& Sound Card, 5. Page 7—5,4.1,5& Page 8—5.4.2.5 Notes cleanup and maintain voice, data jacks and wiring for exhibitor services. Please clarify the maintenance responsible of the vendor as it pertains to cabling, wiring and equipment owned by the City, Answer:James Homer, The successful vendor will be install and remove connections to the exhibit hall floor. Successful vendor is also responsible for maintaining the equipment, voiceldata,jacks, cabling and wiring that the City provides to the vendor. This vendor will have the exclusive rights to provide telecommunicatiOnIdata services to the clients that utilize the facility. If for example, an outside contractor is performing services for the City or a client and that contractor damages the telecommunication/data equipment and or associated cabling, etc. then the cost to repair the damage would not be the responsibility of the telecommunication/data vendor. It would fall to the City to collect the damages from the other service provider and repair the system. 6. Will the vendor to be responsible for maintenance of any administrative, house phones equipment and/or wiring utilized for administrative services? Answer. James Homer, There may be a short period where some administrative phones and equipment are routed through the exhibitor side of the system. This will occur until the Phase 2 area opens and the operations office area moves. It would be the responsibility of the City to maintain those phone, equipment and or wiring during this period. 7. Page 9—6. Notes the need for compatible of existing equipment. Please provide the configuration for the Nortel Option 11 to include; voice mail, station and trunk configuration and software release with options included. Does the PBX have a maintenance terminal and printer, modem for remote access and CDR software and output port. Answer.•See specifications being sent via Federal Express, 8. Dose the center provision exhibitor electrical and pluming services with on-site convention staff? Answer:James Homer, Presently there are no exclusive vendors that provide either electrical or plumbing services to clients or exhibitors. The City does some of the small plumbing requirements and outside vendors provide all the electrical needs. 9. Page 14—9.1.4 References bond requirement and a one-year minimum guarantee to be paid to the City, Has the City established a minimum revenue payment and if so what is this minimum? In not how will this bond requirement be established if required? Answer, James Homer, The amount of the bond and a one-year minimum guarantee will be a negotiated item based upon expected revenues to the City, 10. Page 19— SBC Maintenance; This section notes that maintenance agreements are 'in place for the equipment provided by SBC, Is the selected vendor required to maintain outside maintenance agreements or can the vendor provide and carry out main'tenance activities with staff employees? 0 Answer:James Homer, /will have to refer this question to Ralph Cook and Lecette Ferguson for an answer, 11. Can a list of all warranties and maintenance agreements, including contract terms be provided, including cable and wiring? Answer:James Homer, Please check the specifications and submittal information that is being sent under separate cover for this information. The following questions were received by e-mail from SKESSI Questions 1. The RFP states that the Convention Center was booked for approximately 79 events in FY 99-00, this averages to 6.5 events per month, a. On average, how many exhibitors were at each event? b. What was the average usage for data and telephone lines per exhibitor? c. With whom did they place their order? Answer.,James Homer, Please see the schedule of past bookings and future events for further information. We do not have any data about the usage of data or telephone lines per exhibitor and all orders were places with Southwestern Bell directly, Z The assumption was made that the Convention Center will purchase or upgrade a Nortel Option 11 C switch. a. What will be the capabilities of this switch? b, Will the Convention Center purchase new desk sets as well? C. Answer:James Homer, Please see the specifications, submittals and drawings for this information. d. Who will be responsible for repair and ordering additional equipment as newly constructed exhibit space becomes available? e. Who will be responsible for ordering additional network equipment to handle the potential growth that will accompany the additional floor space under the current funded plan? Answer for d& e:James Homer, Please see my answer to Smart City's question #5. The City will provide the same infrastructure for the Phase 2 renovation that is expected to open in the spring of 2003. f. Does the city expect to be compensated on the gross or net revenues generated? Answer:James Homer, The City is willing to look at compensation based upon gross sales, net revenue, a sliding percentage based on volume or any other options that you wish to propose- I The RFP does not address incoming network diversity and who open the TELCO circuit accounts, a, Who will be responsible for opening trouble tickets and escalating repairs on incoming circuits? b. Who will set SLA's or MTTR performance benchmarks? Answer.,James Homer, I will need to have Ralph Cook and Lecette Ferguson address some of these items. The incoming circuits can be provided by the City for a fee or they can be provided by another company that you may have a relationship with. City of Fort Worth, Texas Mayor and Council Communication DATE REFERENCE NUMBER LCG NAME PAGE 6111102 1 **C_19120 0002-0047 � I of 2 SUBJECT AUTHORIZATION TO ENTER INTO A CONTRACT WITH SMART CITY NETWORKS TO PROVIDE EXCLUSIVE COMMUNICATIONS SERVICES (VOICE AND DATA) FOR FACILITY USERS AND EXHIBITORS AT THE FORT WORTH CONVENTION CENTER RECOMMENDATION: It is recommended that the City Council: 1. Authorize the City Manager to execute an agreement for communications services (voice and data) from Smart City Networks for the exhibitors and facility users of the Fort Worth Convention Center based on the best rated proposal; and 2. Authorize the agreement to begin June 11, 2002, and expire June 10, 2003, with options to renew for five additional one-year periods. DISCUSSION: Smart City Networks is being recommended as the exclusive provider of voice and data communications services at the Fort Worth Convention Center for exhibitors and facility users based on its overall commission structure, value to the customer, and superior experience in providing services to hotels and convention centers. Smart City Networks has existing, efficient operational policies and procedures supported by specialized software, and has a familiarity with the metroplex market obtained from its existing base of operations in the area. Voice and data services for the Public Events Department administrative offices will continue to be provided by the Information Technology Solutions Department (IT Solutions). The Purchasing Division issued a Request for Proposal for communications services in order to upgrade the quality of communications services for both facility users and exhibitors. An in-house communications provider will provide quality communications services to the facility users and exhibitors and provide an additional source of revenue on a commission basis. The Private Branch Exchange (PBX) and infrastructure required for the services was installed during the Fort Worth Convention Center expansion and no additional expenses are anticipated to provide these upgraded services. The facility users and exhibitors will have access to voice, data and internet services at a competitive price through a single, on-site service provider. The communications users will have the option of ordering their services in person, by phone, or over the internet and may follow-up on the order through a computerized tracking system or through a central customer service office. Itemized billing and customer service surveys are provided for all services, PROPOSAL ADVERTISEMENT - This proposal was advertised in the Commercial Recorder on February 6 and 13, 2002. The Purchasing Division contacted six vendors, and four vendors picked up proposals. Four responses and one "no bid" were received, City of Fort Worth, Texas Mayor^ and Council Communicatiot, DATE REFERENCE NUMBER LOG NAME P� 6/11/02 **C-19120 PAGE 0002-0047 1 2 of 2 SUBJECT AUTHORIZATION HORIZATION TO ENTER INTO A CONTRACT WITH SMART CITY NETWORKS TO PROVIDE EXCLUSIVE COMMUNICATIONS SERVICES (VOICE AND DATA) FOR FACILITY USERS AND EXHIBITORS AT THE FORT WORTH CONVENTION CENTER PROPOSAL MATRIX Rating Criteria Maximum Smart City Point Value CCPI IT Solutions Networks Telecom Blue Business/Team/ 33.3 29 17 31 25 Plan of Approach Income (Commission 33.3 27 0 30 12 and Pricing Structure) Experience and Qualifications 33.3 25 15 33.3 10 Total 81 32 94.3 47 RENEWAL OPTIONS - This agreement may be renewed for up to five successive one-year terms at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Finance Director certifies that the Public Events Department will be responsible for the collection of funds due to the City under this agreement. CB:k BQN/02-0047/ML Submitted for City Manager's, FUND 7 A C C—0 U_N,T_ CI" T__E_R_ A I MI.0"UUN IT CITY SECRETARY Office by: Charles Boswell Originating Department(leaa—: I Jim Keyes 8517 ;fry APPROVED 06/14 1/02 1 Additional information Contact, Robcr+Combs 8_357