HomeMy WebLinkAboutContract 28308, , ,� �
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This P�greement is effective as of �ecember 19, 2002, be#rnr�en Alfiance Tec�nofogy and Gity of Fo�t Worth, kocated at 100D Thrackmarton Fori
Worth, 7X 76102.
Under this agreement, Alliance Teehnoiogy wil] pravide professional services ta the City of Fort Worth Environmenfal Management Department.
7hese services will be provided according io the below-described �xhibits aflached ko this agreement,
1. �chibit A. Prof�ssion�l Senrices Aareemer�i. ihis is a blanket agreement that governs the averall relationsf�ip beiween Alliance Technology
end t�e Ci�y of Fort Wartit. It starts upan the date that ii is signed, and expires at the fermina6on af the relafionship bet+xeen Alliance �'echnology
and the City af Fort Worth.
�, Exhihit B. H�4T Custom Imalementatian Plan. This sels ihe initial guideline for Alliance Techna�ogy to pravide HEAT consulting serviees to
City of �o�t Warfh, alang wiih defining expectations and provides an estimated length of lime required to irr�plement the various types af requests for
service, -
3. Exhipit C, bEAT Cost �stimate. This attachment ou#lines the software requirements and pricing along vui�h the professionaf s�rvices f�es tQ
be p�ovi�ed by Alliance Tec�nology to f�e City of �ort Worth.
8Y TH� SIG�3ATURES DF THE DIJLY AUTHORI�ED REPRESENTA7IV�S BE�OW, Rl.LIAl�JC� TECHNO�QGY AND CITY OF FORT WORTH
ENVIRONMENTAL SERVICES �EPARTMENi, HAViNG READ AND SIGN�D ALL OF TH� RBOUE-MENTION�D EXHIBITS, AND 1NTENQING
TO BE LEGALLY BOUND, AGR�E TO ALL 0�' 7HE PROV1SIOf�S OF THIS AGR�EMENT.
Alliance YechnnlogY
Printed Name: Kevin Engel
TitIE: Consu�tant
Date: � / / �e��c� �
/
6 Meadaw Ridge Drive
City of For��VNor�h
By:`�. _. � M r�,��,_- `� �
Printed Name: Libby Watson
Title: Assist�nt City Manager
Date: � � �
Allianee Technology
Trophy Clu6 Texas 76262
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PHONE.• $I7-491-137F
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APPROVED AS TO FORM & LEGALITY:
By
Signature C� � .- � p�
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Tifle: Asst. Ciiy A#to�ney
ATT'EST:
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Signature, _ � - �
Printed #�ame: Gfori� Pearsan
Title: Ci#v Secre#ary
Date: � c� � � � � o �;
M&C �-�r[�.C�
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�Iliance �������
�xhibi� �e: �R�F���IBN�►� ��R!lIC�S �CR����N�
This Agreement is eff�ctive as of December 18, 2002, between Alliance Teci�noiogy and City of �ott
Worth, located at 100D Throckmorton Fort Worth, TX 76102 by and khrough �ts duly autharized
Assistant City Manager, Libby Watsan.
Under this Agreement, Alliance Technalogy represents that it has unique knowiedge and expertise in
technology consu{ting, irr�pleme�tation, and support services, and agrees to perForm the uvork
described in this Agreeme�t for cansideration hereinafter set farth.
Each parEy agrees that the obligations of each to the oth�r wil[ be �ertormed in accordance with the
terms and condifions sef farth in the foilowing paragraphs:
1. �n�as�emen� and Se�rices. Alliance Technology and City of Fort agree that the fiollowing terms
and conditions will appiy to services under this Agre�ment, or ta any other senric�s that may be
pravided hereunder by Alliance Techrtoiogy via authorized Acltfendum ar Exhibit to this Agreement, or
to any City of Fort� Worth arder accepta� by A�liance Tect��o�ogy ta provide s�rvices.
2. Chanpes to �fiatemerots a#l�oek Opder�ed. During the period af this AgreemEnt, the Director of
�nvironmental Managemeni or his �uthorized representative (herein-after Di�ector} may alter, in
wri�ing, th� work specifed i� the Alfiance Technology ProposaC by iss�ing a Change �rder. The
Change Order is �alid if the dollar �atue a�naunt authorized by the Change Order accorrTmodates all
changes in worfc to be performed and is mutually agreeable ta ihe Director and AIIiaRce Technology
prior to Alliance 7echnolagy' acceptance of the Change Order.
3. Pavrnen#s. Alliance Technalogy shall invoice City of Fort 11Vorth ior compensatipn accordi�g to the
agre�d hourly rates and the amaunts set forth in the ANiance-Technology HEAT Cast Estimate
(�xhibit C) and City of �ort Worth's Purchase Orders ar�d Cf�ange Orders. In�oices will inelude a
lisiing of all dates and hours during wl�ich AIliance Techrtalogy pro�ided professional services.
Professianal Services to be in�roiced e�ery two weeks. Software and hardware items to be in�aiced
�pon acceptance.
�4. Cancellation � Postponemenf �ol�c�. 10% of tlie consufting services fee wi!! �e assessed if
canceled within 2 business days of the engagement. 5% of the consulting services fee will be
assessed if postponeri ►tvithin 2 business days of tfie engagement
Alliance Tech�ology wili mail inrroiees to ihe fallowing address:
City of Fort Warth
AtEn: En�ironmer�tai Managemertt Department
4100 Columbus Traif
Fart Wort� TX 76933
City of Fort Warth agrees to pay Alliance Technology no later than thirty (30) calendar days after date
of A�liance Tecf�nology in�oices.
4
� City of Fort Worth Professicreal Services Agreement page !
,. , � ,
�Iliance ���"���
5. Atliance iechnoloav �ear�esentat�ve. A[kiance Technalogy assigns Kevin �ngel as your primary
lntegration Consultant. 7his persan is fully responsible far yflur system and satisfaction under the
Prafessional Services Agreement.
6. Assianment of Customep Reppesentati�e. City af Fort Wa�h En�ironmental Management
Department assigns Tara Sims to be liaison b�iween AllEance Technology and City of Fort Worth
En�ironmental Managemeni Department. Calls regarding the Service Agreem�nts from ather parties
wili be discouraged.
7. fepms of Aareem�nf. This Agreement shall be efFective firam the dat� signed by the Alliance
Technology Integration Cansultant and an authorizecf City of Fort Worth representati�e and si�all
continue whilE Alliance Technology provides technology consulfing, implementation, or suppart
services, or unl�ss termina�ed earlier, in whole ar in part, as follows:
a. Upan mutua! agree�nent of the parties, in writir�g.
b. At the option of City of Fort Worth, ifi:
{1) City of Fort Wort� determines AlEiance Technology's services are rta langer
required, inciuding, but nai limited to, the discontinuation o# in-progress work ass9gnrnents from City
of Fort WorEh �n�ironmenfal Management I]epartment, and City of Fort Wor�M �r��ironrnentai
Management Department has provide� a minimum of t�irty (30} calendar days' notice, in writing, in
advance of sucF� discantinuafion;
or if:
(2) The professional services furnished by Alliance Technolagy do not meet.quality
guidelines established in wrifing by City of Fort Worth Environmentai Management Departmer�f and
provided to Alliance Technolagy, in writing, prior to the start of any authorized assignment, and City of
Fort Worth �nvironrrier�fal Management Department has pravided a minirnum of thi�y (30) calendar
days' notice in advance, En wrifing, describing such defecis, and Aflianc� Tec�noiogy does not cure
such defects wi�hin the 30 calendar days notice period.
�. Rates and Hours. A�I rates in this Agreement are based upon services pro�ided during normaf
b�sines� hours defined as Monday — Friday, 8am — 5pm CST.
a. See below chart for an explanation of when surcharges wi[I apply.
0 0
Narmal Manday th�ough Friday, 8:00 AM to 5:00 IVone
PM
Extended Monday through Friday, 5:01 PM to 7.59 Co�traat Rais x 1.5 (2 hr. rrtinimum)
AM
Saturday, 8:�0 AM io 5:DOpm
Weekend Sundays and National Holidays Gontract Rate x 2(2 hr. minimum)
a.•
City of �ort liilorth Professiona! Services Agreement page 2
�II"rance ��"���%
b. �Iliance Techr�ology r�+rill no# include tra�e� fime for organizations within a 45-male
radius of an Alliance Technofogy office. For firms a# a 46 mile radius or greafer fram an Alliance
Technology ofFice, time wiH begin when an engineer lear�es the afifice tfl your location a�d end wfi�en
the engineer arri��s k�ack at aur office.
c. !n the case ofi Confract IT services, c�ri�e tinie cF�arges wilE not apply.
d. . There shall be acfded fo the charges due an amount eauai to all taxes �ased uport al�
services, equip�nent, hardware, saftware, freight and other applicable charges. This i�cludes all stafie
and lacal sa[es and use taxes �ased an gross revenue, and any iaxes or amount in lieu ti�ereof paid
ar payable by Alliance Technology in respect to ti�e faregoing.
9. �eauests �or Service. To request service, City of F'ort Warkh Environmental Management
Department shalV call Alliance Technology between the hours of 8:00 a,m. and 5:00 p.m. CST;
excluding published company halidays. �or schedule ad�ustments, please contaci yaur Integraiian
Cansultan� at 817-491-1379. ffi your lntegration Consultant is not in the office, you may contact him at
972-841-3980 or {ea�e a message after regular 5usiness haurs. �
90. Level af Knowledae, While Alliar�ce Technology maintains a high level of technical expertise, no
single firm can know e�ery produet nor develop expertise in every prod�ct. Please refer to the list of
the supported products and typical services ihat we will support ur�der this agreement.
11. �POUi�B�FV Illf�lrl'i��IQlI. �rawings, data, designs, in�entions, and any oiher technical
information owned and supplied by City af �ort Wnrth shali remain City of Fart Worth's prop�rty and
shall be used and held in confidence by Alliance Technology. Such informafi�on sitall not be
reproduced, used, or disclosed ta other� by Ai�iance Technology without City of Fort Wor�t�'s prior
written canse�t, and shall 6e rs�urned to City af Fort Worth En�ironmental Management Departm�nt
upon completion by Alliance Technology af its obiigatians under this Agreement or upon demand.
Any data and softwar� (reporks, drawings, source cades, etc.) generatee! by Alliance Technology in
fukfillment af any City of Fort Warih Purchase Order issued under this Agreeme�t shal! be the
property of City of Forf Worth En�ir�nmentaf Management Department.
'I�. Communication and Repoetinq. Ail�ance Technology sha�l, at aEl times, keep Cit}r of �ort Worth
Environmenial Manag�ment Deparkment informed of Alliance Technology' professional servic�s
activities being performed under #his Agr�ement by means o# a format mutualEy agreeable to the
D�rector and Afliancs Technolagy. Such formaf may include tele�ahone cails and conference�,
el�ctronic mail messages, andlo� wntten reparts in deta9l and freq�ency agreed ia by both parties at
any tirrte th�s Agreement is in effect.
13. �'.ccess io �remi�es. City of Fort Worth agrees to allow Alliar�ce Technology service engiReers,
or ii5 subcantracted service technicians, reasanable access to the premises and facilities where ihe
Gity of Fort Worth �quipment is located. City of Fnrt Worth Erniranmental Management L]epariment
agrees ta provide an adjacent work a�ea that inc]�des adequate lighting, power outlets, a tele�ahone
line and at least ane data transmission line, if app[icable, for traubleshooting and testing
communications.
��, �nreement hEo� io bire. City o# Fort Wor�h agrees thai it shali r�ot, during the term af this
Agreement and for a period of one (1 } year fallawing termination, directiy or indirecily, by any means
or der�ice whatsoever, c�n behalf of City of Fort Worih or on behal� of, or in canjunctian with, any
person, partnership, corporaiion, or otFrer entEty, induce, en#ice, or hire, or aitempt to hire or employ,
or refer emp[oyment opportunities tn, any employ�e or �ndependent eantractor ofi Alliance
Technology, whe�her the proposed opportunity invofves an employment, independent contractar, or
other relationship.
�4um�
Gity of Fort Worth Professional Serv'saes AgreemeRt page 3
�� .
�Iliance ��������
�[�: Copy�i_ hts. Al�iance Technology retair�s all right5, �nclud�ng capyrights, to Alliar�ce Technofagy'
propriet�ry technalogy cansuiting, implementation, sup�ort, and project ma�agement methodologies,
Alliance Tec�nology does not manufacture any hardware or so#t�rare products, and as suct�, does not
con�ey o�judge t�e copyrights or ofher rights af any hardware or software products. The respective
manufact�rer governs the copyrights and other rights of any hardware or software products.
�S. �hirct_Par�v Vendors. City of �ork Worth agrees to honor all terms o�tlined in this agreement,
without exception, including but not limited ta any delays or lack of delivered services from any i�ird
parry ver�c{ars. When applicable, City of Fart W�rih agrees fo execute the camp{etion documents r�ot
withstanding any #hird parky deiays.
1i. Indemni�icatian, Alliance Technology shall cfefend and indemnify City of Fort Worth
En�ironmenta! Management �epartmenf sgainst all claims, d�mages, etc. arisi�g from Alliance
Technology employees' and agents' aciivi#ies at Ciiy of Fart Worth's facilities.
18. Force liliaieure. Alliance Teci�nalagy shall not be (iable far failure to pertarm any of �ts obtig�fions
under this Agreement during any periad in which such performance is delaye�l by acc3dents beyond
Ailiance Technology' re�sor�able control, such as, �ut na# limited to fire, f�ood, or t�ther natural
disasters which are not reasonab�y expected far the geogra�hic area, or, embargo, cou�t order, riot,
Qr other intervent�on o# any gove�nment a�thority, provided that AlGance Teehnalogy immediately
no#ifies the Director caf such delay. If Al{iance Technoingy' pertormanee is delayed for these reasons
for a cumuiati�e p�riad of thirty (30) �ayrs or more from the dat� of such natice, City of Fort Wo�th
rr�ay terrt�inate t�is Agreement by giving Afliat�ce Technology written notice.
19.1�darran�ies. Alliance Technology only resells other rrtanufackurers' praducts and does not
manufacture any produ�ts. Any warranty for ar�y pr�duct sojd by Allia�ce Technology wi�� be limited
to tFte warranty provided by th� respective manufacturer. Alliance Technofogy provides no additio�al
warranties ar�d rrfakes r�o vther warr�nties, ei#her expressed or impliecl, wiih respect #o any
manuf�ctur�r's product. AIliance Technology will alsa assist City of Fort Worth EnVironmentaf
Managemeni Departrnent in obiaining and ensuring tha# warranty service 4`rom vendars is
satisfactory.
It is the City of Fart Workh's obliga�ion to p�y for any vendor warranties, s�pport agreements or
soitware maintenar�ce contracts (for version updates}.
2D. Vendo� �ia➢san. Afliance Technalogy shall act as a liaisan between City of Fflrk Worth and
desi�nated saftvvare and hardware manufacturer(s) #ar problem resalution. in the event services are
eequired from the manufact�rer, it shall be the City af Fort Worth's responsibility to pay #he
manufac#urer for such senric�es. in the eve�t a manufacturer provides Alliance Technology with a"fix"
and Alfiance Technolagy instalts sucf� fix, upon City of Fort Worth Enviranmental ManagerrEent
Depa�tment request and A!lianc� Technology acceptance, City af Fbrt Wflrth will be �illed by Alliance
Technoiogy for such installation service at its then current hourly rafes and terrns in effeci.
�1. �onditions of Product Acceatanc�. Product delivered to City of Fort Worth by Alliance
Technology pursuant to this f�,qreement will become property of City af �ort Worth at the time delivery
is accepted by a Cify af �ort Worth representative.
a��
City af �art Worth Pro#essional Sennces �lgreement page 9�
1 ' r .
��liance g��'���
22. Disputes. Any controversy or claim arising aut of or relaking to this Agreement shall be setk[ed by.
arbitratian in accor�ance w�th the rules of the American Arbitration Assaciation, ar�d judgment upon
the award rendered by the arbitratar{s} shall be entered in any court �aving jurisdiction thereof. For
tha# purpose, the parties hereto consent to the jurisdi�tion and �e�ue of an appropriat� court loca�ed
in Tarrant Couniy, 5tate of Texas.
�3. �ntire Aneeement. This Agreement embodies the entire agreement between the parties wifh
respect to the subject matter hereof and there are no inducements, promises, terms, conditions or
o��igations made or entered into by the parkies, with respect to the subject matter he�eof, afi�er than
as contained herein.
�I�iance Technology
sy:
Printed Name: Kevin Engel
Title; Consulfant
Date:
Cify of FQr� ►�dor�h
�
�
By:, " �. . . •---
Printed Name: Lib�y Watson
Tifle: Assistant City Manager
Date: .. � . �
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City of Fort Wor�h Professiona[ 5ervices Agreement page 5
.�����.��e Tec��.olo��
H�A'� �onsa��t��� Se��ices
Custom Implen�entation Plan
Fo�
�"ity o�F��°� �o�tl�
�'a����°o�m��t�l 1�a���ern�r�� 17epa��e�tt
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3111�ik b'r}'�R11iAt14Y l6sllTtuilS
� � , �
Ms. Tara. Sims
Czty of Fort Worth
Environmerital Services Depar�ment
4100 Columbus Trai1
Fort Worth TX 76�33
Dear Ms. Sims :
�Zng�zoo2
We are pleased that you have selected HEAT as the solutian for your service desl�lhelp desl�. Alliance
Technology is dedicated to assisting you in every way possible to ensure a successful implementation of
this praduct.
The follawi.ug represents an agreement �etween Alliance Tec�nology and the City of Fort Warth
Enviro�nental S�rvices Depariment. This Custom Implernentation Pian autlixies specific conditao�as �d
services to be pzovided. To enstzxe a. productive and beneficial engageznent, we request that you retrie�v
the agenda far your 35�day engagement (appzoxitnatelp). Three separate phases, Core HEAT
Implementation, HEAT Seli Service Impl�mentation al.ong with End-Usex and Administrator Training are
anticipated to be necessaryto m�eet yaur needs. A.s az� autcome of our aa�eetings, below is an initial
Implementation Timeline. Tbas is a tool vve use thraughout the project as a guide to track progress an eacb.
pk�ase. Your completed HEAT r2dvanced Implementa�ion Getting Started Wor�kbook is uiilized t4 re�e
the tixneline and break each phase izito individual tasi�s. .
Please route any concer�s or questians with xespect to the i_mplementation or problems / features through
the Robert Pierce. This will en.able us ta stay inform�d about your needs a� desires.
Once again, �hank you for alluwing us to assist you with implementing yaur HEAT system. Pleasc let us
know if vae can provide additional 'uafo�matian ar assistance.
Tfiank You,
Kevin Enga1
CCDA,CCNA
Copyrigl�t Alliance Technalogy
AII Rights Reserved
LastUpdaied: 12/9120Q2 6:i4:56 PM
Page 2
Ta61e oi Cdntents
'L`able of Contents .....................................................................................................................................3
Qverviev�v ...................................................................................................................................................4
What to expect from this gackage (th� opf�ons are marked below} ....................................................4
Prerequisitesdepending on options ��u�q������bw��sa�+s����UON�Na����Np����o1��a�����w�H�N��N��u�f���a�u�b��N�u���u����
�mpl�mentation Timelin�e ......................w,....................,.........,,,,....................,,,....,......,..........................5
Task ........................................................................................................................................................ �
Design Meeti�gs held at v�ious stages throughaut the impl�mentatian ............................................5
` Systern Modification an�d Upgrade ......................................................................................................5
DataZmportat�on .................................................................................................................................5
Canfiguratioz� of Al�rt Monitor ........................................... . ............................... ............................5
Confi�.uration of BPAM ................. ....................................................................................................5
Conf guration of Zvlanager's Consol� ..................................................................................................5
Configuration of AutoTicl�et Generator ..........................................�.....................,_............................5
Installa#�an and Configuration o�' iHEAT? .......................................................................... ..... ....... 5
Installatinn and Confi�rratzon of HEAT? �elf-Serrrioe .....................................................................5
SysternDocuznentation .......................................................................................................................5
End-User Tza.ining �Iass ........................................................................... .........................................6
A��in Trainiug ............................................. .....................................................................................6
HandoverMeeting . ...........................................�...................................................._.............................6
Ovexview
The Custom Im�lementation package is designed for fle�cibiiity. Customers wha have �xni.ted internal
resources and require Alliance Technology to consult on business procasses, unplement a.nd customize
their HEAT systezn. and map wish to use naore of the functionaliiy of HEAT, s�ould use this package.
needs
�s Configuration of Manager's Consale to zx�.eet aaaitial custorner n�eds
.� Configurarion af AuioTicket Ge�erator to meet initial customer needs
.es Insta�latian and con�guration of iHEAT`? to meet initial customer needs
,es Installatian and configuration of HEAT? Self-Service?
.� End-User Training Class
.�s Administratar Training Class
.� Instal�atifln and coz�fi�raiion of HEAT Plus Knowledge? (Not Plannec�
.�s Insri�llation at�d configuration of ITF:AT Asset Tracker? (Not P�anne�
.�s Handover Meetiug
R'hat to e�pect from this packa�e (the options are marked below)
,�s Deszgn Meeting �with a Cerdfa.ed HEAT Consultant `
,�s System design and custorruzatian
.�s Upgrade to late5t version oi HEAT
.�s Data impoz�.tian, if necessary
.es Confi�ratian of Alert Monitor to meet i�ihal ctstomer needs
.�s Confi�ratioz� of Business Process Autoznatian Module? (BPAM} tfl meet initial custom�r
Prerequdsites dependin� on optioms
�s Desig7aation af one person as the HEAT system adminisha�or
.e.� HEAT needs to be insta.11ed on a n�twQrk server. I£ a clien�/serv'er database is to he used, the
� ODSC connect�vity must have been tested with at least one woxkstation. Cansultant vviil need to
install HEAT to al� ar�,�.,Yi�ate warkstations af�er Y�he Systezn Design Meeting
.es Key seivice deskThelp desk mernbers available to decide on configuration and use o�the HEAT
system
.es Meeting room �vith white board and net�uvork access
„�ss A�propriat� network, database, and e-mail ac�zaainistrators available for the d�atian af
engagement
.�s Warkstatian for HEAT consuitant with ne�rnrk access, iutez�et access and phone for
developing th� HEAT system must be made available for the duration of engagement
C�yri htAIliance Technology
A�1 Rights Reserved
Last Updated: 12/9l2002 6:14:56 PM
Yage 4
�i � 1
Ixnpl.ementatian Tiuneline
Task
Design Meetings held at var�taas stages �hrnagb�out t�e implemefltatlou
�s Team wi�l discuss current business needs, including call-fiow and
proeesses as they reiate to the HEAT system.
.es Meeting wilI focus an the HEAT Advanced Implementation
Getting 5'tarted YForkbook. (Should be completed ta t[�e best of
vour ability hefore we arrive�
System Mad�icat'ran �nd Upgrade
.es Install HEAT systexia. to latest version
.es Modification to the T�AT system to meet the customer's
husinesa needs as discussed in the design maeting.
.� Includirig:
o Screen Customizatiun
o Knowledge Base SaY Up and Conf"iguration
o Greating eall grc►ups
o Creating Auta Tasks
o ItttegraL�on with your e-mail package
Data Tmportation
.e5 Estimated to be less than I00,000 recards.
Can�iguration of Alert Monitar
�s Configura Alert Monitor to natify staff of new assignme�ts and
messages �hether ar �at they are lo�ged into HEAT.
Configuratainn of BPAM
�s Configure best practice rules for �utomation and escalataan
proc�sses to enhance �he effecEiveness of the service desk/l�elp
desk.
.s C:uz,rent estimate is based upan 15 Business Rules and up to three
actions pet rule.
Canfig�ration of Manager's Cansole
.es Configure Manager's Consale to gain real-�ina.e imsight into the
status ofyour ssrviee desklhelp desk.
.es Current estimate is hased upan � 5 meir�cs.
Configuratinn af AutoTieket Generator
.�s Co:niigure Auio Ticket Generator to a3.lo�v your customers to
create, modify, or clase their own tzckets.
.es Cutrent estirnate is based upon three deiinitions.
Ins#allation and Configaration af iHEAT?
.�s Itastall and eo�ftgure iHEAT to give pvur IT su�rport 2nalyst,
technicixn, or manager a Web bxowser intetface with the same
look and fael as your HEAT system.
Inst�lla�an and Configuration nf HEAT? 5elf Service
.�s Tnstall and configure HEAT Se�f Setvice ta alIow yau�r customers
ta get hefp t.key nasd for many co�n�non �roblems without
cantaating the service desk/help desk. �
�yste�u 3locumentation .
�es Com�ile Documentation and Screen Shots Necessary to Recreate
in the event of a disaster.
.�s Create handover document ourIining the system design.
Owner
All
Consultant
Duratron
3 8-hour
sessions
72 haurs
Consultant $-haurs
Consultant 4hours
I
Consultat�t 4-hours —
Consultant ¢hours
Consulta�t ¢hours
Consultant &hours
Consultant 32�haurs
Cansultant 15-ho�xs
Copyright AllianGe 1'ech�ology
All Rights Reserved
I�ast Updated: I2/912D02 6:14:56 PM
1'age S
� '� � �
En�User Training Class Cansultant 4D-hours
.�s Prepare Custom Training Materials (&-haurs)
.es Have our Cert��ied HEAT consuItant teaoh up to 24 of yonr
service desklhelp desk members tlae aore fea�iires and
functionality of Cald Logg'r.ng, A1ert Monitor, and tlie �irst Lev�l
Supportmodules. ('Z'wo lFrhour sessians)
.es 'Topics Include:
Ca1I Lagging forrns and shuciure
CreaCing and editing call records
Creating and editing call groups
5up�ortMaii messagi�g capabiiities and Alarms
Alert Monitot '
First Level �ugport
I7seriPreferences
'Fable Maintenance
iHEATIHSS Overview
Admin 'I'raining Consultant 40 hours
.�s Prepare Custom Training Materials (8-honrs)
�s Have our Certified HEAT consultant teach up to 4 of your service
desk/6elp desk managers che core features and funciionality of
CaIl Loggin,g, Alert Monitor, and the Fiist Level Support
modules, (�ne 32-hour session)
.es 'Tapics InClude:
Editing Call Logging forms 1 ha61e structuxe
Creating and editing Quick Tasks
CrOating and editing calI groaps
SPAM capabilities and Alarins
In�staI18,;ConfiguringAlertMonitor ,
�'irst �,evel Support / Know�edge Txees I import
Estahlishing User Preferences
Ta61e Maintenance 1 Archive Files
Edit Sets
Hando�er Meeting Consultant 8-hours
.� Meet to re�iew system status, review system documentatian and
pravide dix'ection for future system r�quirements.
Estimated On-Site Time: 7 Weeks
Copyri ht Alliance Tenhnology
�1 Rights Reserved
LastUpdated: 12/9/2002 5:14:56 PM
Page 6
�liiance �T�k��l�I
8 Meadow Ridge Dri�e
Trophy C1ub TX 76262
Ke�ln Engel {872) 841-3980
�1�A� �gs'� ��tim��e
Deeem6er 6, 2062
�
��� � ����
id'A47CE OYFf�14YAi�4�E 5�3LiP714M5''
3 ,: -� � —
10DQ Throckmorton
Fort Worth TX 7b142
Attn: Tara 5;mc
Tara, thank you for giving Alliance Tech�ology the npportuni#y #o pravide pricing to upda#e your suppart center
fo HEAT. Please find below pricing for the items we discussed this aftemoon.
Desc�ip4ion
�,is� Pr.ice [34sce��nt Tnfal
So�ware
HEAT & iHEAT 2Q Licenses $36,247.47 v0% $18,123.74
(Ti�oli Trade-In) �
HEAT Se[f-Service — per server licensing $7,�00.00 $7,50D.00
Nlainfienance and Yechnical Support
1-Year HEAT Self-Service $1,�DOAO $1,500.Ofl
1-Year HEAT 20 licenses & 20 iHEAT licenses $7,249.�49 $7,249.49
Irrtplemenafiion and ira�ning
�40-Day On-Siie lmplementatian, Consulting & Sysiem $56,000.00 � $�fi,D00.0U
Documeniatian
(Upon proj�ct completion, Alitance Tect�nofagy provicfes phone
support on an as needed basis; one hour induded for �p ta 30
days. After that, phane & errtail support will be billed at $125lhr. in
15 minute increrrtentsj
5-Day On-Si#e HEAT End-User Training $7,QOO.OD , $7,D00.00
5-Day On-Site HEAT Administrator Training $7,00�.00 $7,0OO.Ofl
H�Ai includes the foflawing �ieatures afi no addi�io�al cost:
Call Logging Module 1 Call Map Crysfa� Reports & Answer Wizard
Auto Ticket Generation fram V!M or MAPI e-maE� First Le�el Support
HEAT Afer� & MabiieHEAT Sta#�stics Mon�tor
Administratior� Module Bi-directional Communic�tion with E-maii
Paging Module ❑irect links to PC NetCensus and MS 5M5
�usiness Process Automatian Madule Validation of SQL Databases
Auto Escala#ion 1 HEATBoard Configurationl Asset Tracfcing
Q�ick Calls & Call Ternplat�s
Mainienance includes any upgrades andlor new releases for the HEAT for Vllindaws product.
HEAT annual mainienance agrEernenfi provides you wi#h unlimited toll�free phone s�pport from
Frontage's technical supp�a�k staff. �
Ailiance Technology is a Quali�ed iniarrnation Syst�fns Vendor (QfSV) vna#zas�s�vas33oo Tax �xempt
io�al Indes�menfi �1 {�4,373.23
Terms: net 15
This offer is effective through Qecember 27, 2002 ancE is to remain con�dential.
Prices may ehange if ofFer is not accepted by that date.
H�Ai in�l�des a money ba�k sa�is�ac�ion guaranfi�e for 6{) d�ys �rom d��e of pur�ch�se.
.ADDENDiIM TO TH� END-USER LICENSE AGREEMENT FOR,
CITY OF FORT WORTH
The End User License Agreemenirs for HEAT ("ETJIIA," attachsd hereto as Exhibit A} for City of
Fort Warth (FIDA # ), is her�by amended as fol�ows. Foar purpnses of the Addendumt,
City shall mean the City of Fort Worth, #he Licensee u�der the EULA.
A. The following is added to'tYie EULA:
It is understood and �greed thai, by accepta.�ce of the EULA, City daes not waive or
s�urrend�r any of its gover�mental powers or i�nmunities. FrontRange . Solutions
ac�cnowledges t1�at the City is a Governnnental Body and as such has certain xights, powers
and duties that may affact tb�e �rontRange So�.utians' rigkts or obligations under the
Agx'eement. FrontR.ange Solutions agi'ees that no action by the City acting in iis
governmental capacity shall he constru.ed as a breach orr de%ult by the City undez the
EULA, nar shall any such action excuse t�e FrontRatxge Solutions �rom performance of its
abligations under the EULA.
B. Connternarts. 'The Agireernent may be executed iw. counterpar�s, each of which sha116e an
original and alI of which togeiher shali con�tit�te on� and the same itistrunnez�f.
LTnless and e�cept as pro�zded above, aIl other provi�sians and terms a��d conditions of tlie ELTLA .
remain tYnchanged and in fu11 farce and effecf. Licensee ackn:owledges and reaffiz�nzs each and
�very part of t�e EULA, in the form attac�ed hereto as Exhibit A, as bin.ding upon Licensee, as
modified by �tis Addendum.
Agreed to this d�y of , 2002.
FRON`iRA11TGE.SOLUTTQNS INC.
BY: � — -
Date� ' Printe �g+e: Tam�y H. Kraezner
� Tit�e,v�sn�i� Gounsei
1
GITY OF �RT WORT�L��Licensee")
� _
_ . By. c _
Dal� Priut�cl Name: Li�v Watson
Title: Assistant City Mana�er
ADDENDUM for City oF Fort Worth (HEA.T �C1�.A) 12102
FrantRange Solutions So#tware Prflduct: H��ei�
{Rev. June 2002)
EfV��US�� LIC�R�S� A(�R.���N�idT ����U6�")
I�N��RidIVT — R��1� CAR��i1�.LY
THIS �ULA IS A LEGAL AGREEMENT BETWEEN YOU ("YOU" OR "LICENS�E") AND
FRONTRANGE SOLUTiONS INC. (A C]ELAWARE COFtPORATION W1TH ITS
PRINCIPAL PLAC� OF BlJS1NESS IN CO�ORAd�), ON 1TS �WN BEHALF AND ON
B�HALF OF ITS SUBSIDtARIES, DIVISIONS AN� AFFI�IATES {COLLECTlVELY
REFERRED TO AS "FR�NTRANGE SOLLJT10N5"), FOR THE SOFTW�'+RE PR�DUCT
IDENTI�IED ABOVE WHICH INCLUDES COMPUTER SOFTWARE AND
ASSOC[ATED MEDIA AN❑ DOCIJMENTATI4N {COLLECTIVELY "LIC�NSED
SOFTWARE"). BY OPENING THE SO�TWARE PACKAGING, COMPLETING THE
SERIALlZATION PROCESS, OR DOWNL�ADING, INSTALLING, ACCESSING OR
�JTILIZING THE LICENSED 50FTWARE OR CLICKING THE "I ACCEPT" BUTfON,
YOlJ AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO N4T
AGREE WITH THE TERMS OF THfS EULA, PR�MPTLY RETURN THE .UNUSED
LICENSED S�FTWARE TO THE PLACE FROM WHlCH Y�U OBTAINED 1T FOR A
REFUND.
ProtectionlOwnership. Th� Licensed Software may incfude software owned by
third-parkies (collec#ively "Third-Party Owners"). The Third-Party Owners are
third-party� beneficiaries of this EULA and Y�u a�ree �o be bound to ihe�n under
al[ the terms and conditions of this EULA, unless and to the extent #hat a
separate tice�tse agr�ement for such software governs. The Licensed Saftware
is pratected by copyrig�t and other intellect�al property laws. F�ontRange
Salutions or a Third Party Owner retair� awnership ofi the �Ecer�seri Saftware anc4
the copies of the Licensed 5aftware providad h�rewith. The Licensed Software
is lir,ensed to Licensee f�r use subject �o the terms set f�rtF� in this EULA.
2. Grar�t of License. FrontRange Solutions hereby grants to Licensae and Licer�see
fully acc��ts, upon deEivery, a r�onexclusi�e, nontransferab[e and perp�tual
(un�ess ear[ier ferrx�inated as provided �elow} right ta use ortly the executable
version (no source cade) of the L.icensed Sof#ware for its own intemal bUsiness
purposes. You may use only one copy of the LicenSed Software install�ed o� one
server accessing one database. [nstallatian of the Licensed Saftware entails
comple#ion of a serialization proc�dure in which You will �e req�ired ta en#er a
serializatian code(s) pro�ided to You as a part of the Licensed Software. You
agree no# to tlisclose the serialization code(s) provided ta You to any third party
other #han an au#horized FrantRange Solutior�s reseller ("Reseller"). The
seriaiization code indicates to the loade� Licensed Software the number of
aufhorizeci concurrent users cawered by the license.
3. Scoa� of License. You are allawed oniy the numbe� af cor�current usars of the
Licensed Software as shown in the correspanding purchase order or other order
can#irma#ion form. The �um�er of authorized concur�enf users covered by the
license wilj be visually displayed to You during the serialization procedure. A
remote user accessing the Licensed Software (via a web-enabled HEAT product)
is cortsidered to be utiiizing one concurr�nt user license. Nothing in this
paragraph shall limit LEcensee from alfawing i�s employees, agents or
representatives or the efnployees, agents or representati��s of License�'s
parerrt, subsidiaries ar affliates, if any, from accessing or usi�g the Licensed
Sofiware far Licensee's own infefrtal business purpos�s; provided, however that
�i} fhe totai number af concurrent users do�s no� exceed #he num�er af
authorized concurrent users cavered iay the license; and {ii) use or access is
restricted ta no more than one copy af #[�e Licensed Svftwar� installed on one
server accessin� one database.
4. Additional users. If You wish ta expand the number af authorized eoncurrent
users co�ered by the license You may be able to purchas� the additional
licenses from �rontRange Solutions or a Reseller. Such added ficenses wiil be
affected by ti�e p�ovision af additional serialization code{s} by FrontRange
Solut9ons.
5. Transf�r. To the maximum �xtent permitted by applicable law, Licensee may not
resefl or otherwise trans#'�r �or vafue the Licensed Software. Notwithstar�dirtg the
foregoing, Licensee may assign all of i�s lic�nsed rights and duties under this
EULA to a third-party that: �a} directly or ir�directty controis Licensee; (b) is
cantrolled by or ur�cler common contrQl with Licensee; or (c} purc�ases ail or
substantially ail of Licensee's assets; pravided, howev�r, that {i} Licensee gives
tiniritten notir.e io FrontRange 5olutions of the #ransfer or assignment; (ii) the
permitted third-party assignee agrees to be bound by ail the terms herein and
campletes and returns a registratian card or other requ�sted trar�sf�r
documentation to FrantRange 5o�uiions; and (iii) in rto cfrc�mstance shall any
transf�r or assignment, unless specifically agreed upon in writing, (y) release
Licensee from any prior outstanding a�ligation under this EULA, or (z} aElow
Licensee or Licensee's transfer�e or assignee, coliectively, to utilize more
�icenses than the number of licenses authorized under this EUTA. If Yo� transfer
fhe Licensed Saftware, Yo� must simultaneausly fransfer passessian af all
assaciated m�dia and dacumentat�on, and remove all Licensed Software from
Your cornputers.
6. Restrictions. Yo� agree not to copy the Licensed Software except for backup
and disast�r recovery purpases, or as described in the documentation
compris�ng the Licensed Saftv�are. If You make backup copies of the Licensed
Software, �he vriginal copy of the Licensed Software and all backup copies that
You make may not leave your control and are owned by FrantRange Solutions or
a Third Party Owner. Yo� agree tha# th�s is a license only an� that no tiile
passes �o You. You agree not to challenge FrontRange Solutions' rights in or
o#herwise attempi to assert any rights in the Licensed Software, except those
provided under this EULA. You agree not fo disc�ose, madify, decampi�e,
translate, d�sassemble or re�erse engineer the Licensed Software. You agr�e
not to distribute, rent ar lease the Lic�nsed Software. You agr�e not to use the
Licens�d Software for the business neecls af ar�other persan or er�tity, ir�cluding
withaut limitation prnviding autsaurcing, service bureau, corr�mercial hosting,
application service prflvider or on-Iin� services to third parki�s. You agree nat �o
use the Licensed Software except as expressly permitted unde� this EULA. You
acknowledge that the Licens�d Software contains info�mation c��emed
canfidential or otherwise pro�rietary to FrontRange Solutions or a ihird Party
Owner, and Yau agree ta handle the License� Software wifh at leasi the same
degree of care emplayed wi�h respect ta Your awn confidential ar proprietary
tnformatior�.
7. WarrantvlRemedvlLimitat�on af Liabifitv. TO THE MAXIMUM EXTENT
P�RMITTED BY APPLICABLE LAW, THE WARRANTY AND REME�Y SET
FORTH BELOW ARE EXCt�USIVE AND !N LEEU OF ALL QTHER
WARRANTIES ANQ REMEDIES, ORAL OR WRITTEN, EXPRESSED OR
IMPLIED. Except as prouicled far in this EULA, na FrontRange Solutions
reseller, dealer, agent o�- emplayee is autl�orized to modify ar add to the following
warranties and remedies.
FrontRange Sofutions warrar�ts that far a period of ninety (90} days following
deEivery of the Licensed Software (i) the media on rruhich the Licensed Software is
furnished shall be free frflm de�ects in materiais and workmanship under normal
use; and (ii) the Licensed 5oftwa�e wifl perform substaniia[ly in accordance with
FrontRange � Soiutions' user dacumentatio� accompanying the Licens�d
5oftware. FrontRange Saiutians does not warrar�t that the Licensed Saftware wiEl
meet Y�ur requirements or that the aperatior� af the Licensed Software will be
uninterruPted or error free �r that all de#ec�s will be correc�ed. This Limiteci
Warranty is void if failure of the Licensed Software has resuited fresm aeciden#,
abuse, modi�cation, or misapplication of the Licensed Softwa�e.
If Yau believe ihere is a defeci in the Licensed Snftware such that it does nat
rneet the Limited Warranty pravided abo�e, You mus# notify FrontRange
Solutions in writing within the 90-day warranty period. FrontRange Solutions'
entire Itability and Your exclusEve remedy with regarcf to the Limited Warrar�ty,
shall be, at FrontRange Solutions' sole discre#ion, either r�pair or replacement of
the Lic�nsed Software or a refund o� the amount paid by You for the Licensed
Software (provided in that case that You also retum the Lic�nsed Software}. Any
repaired ar replacement Licensed 5oftware shaEl be warranted far th� remaincfer
af ihe original warranty perjod.
To the maxim�m e�etent perrr�itted by applicabae law, except as provided abo�e,
FRONTRANGE S�LUTIONS MAKES NO WARRANTY OR
RFPRESENTATION, EITHER EXPRESSEO OR IMPLIED WITH RESPECT TQ
THE LlCENSED SOF�TINARE, ITS QUALITY, PERFORMANCE,
MERCHANTAgILITY, OR FITN�SS FOR A PARTICULAR PURPOSE.
You und�rstand and acknowledge that FrontRange Salufions will not be iiable for
networ�c-related probCems attributab�e to the o�eration of fhe Licensed Software
a�d that network con�gurati�n changes may a#Fect fhe system's performance.
To the maximum ext�nt perm�tted by applicable law, and except far liabil�ty
arising under paragraph � below, �'rontRar�ge So��tions' entire liability under t�is
EiJLA shai! be limr`ted to the �maunt paid by You for the Lieensed Software.
1N NO EVENT WILL FRONTRANGE 50LUTlONS BE LIABLE FOR IND�R�CT,
SPECIAL, INGIDENTa�. OR CONS�QUENTIAL DAMAGES ARISING OUi' OF
THE USE OR INABILITY TQ USE THE LICENSED SOFTWAF2E, even if advised
ofi the possibiliiy of s�cF� damages. In � particular, and withaut limitaiion,
FrantRange Solutions shall ha�e na liability for any data stored or p�aeessed with
the Lrcensed Sofiware, incfuding t�e costs �f recovering sucF� data.
S. indemnificatian. FrontRange Solutior�s represents that it has the righi to gra�t to
Licer�se� the licer�se to use the Licerrsed Software as set forth in this EULA
withaut vio[afing any rights of any �hird parky and thai there is no actual or
threateneci suit by any tt�ird party baseci on an alleged violation of such right by
FrontRange SoEutions. FrontRange Solutions will defer►d, indemnify and hold
LiCensee harml�ss from any third party claim that the Licensed Software
infrir�ges any copyright, trademark or trade secret owrted or contralled by ti�e
third party; pravided, however, that (i} FrantRange Solutions shal� be notified
promptly in writing �y License� of any such claim; (ii} FrantRange Solutions shall
have sole control of #he defense of any action on such ciaim and all negotiat�ons
for its settlemen� or compramise; (iii} Licensee shall cooperaie witf� FrontRange
Sokutions, at FrontRange Solutions' expense, in a reasanable way ta facilitate the
settiemeni vr defer�se of such cfaim; (i�) such cla�rn does nof arise fram
Licensee's m�difieaiiar�s t�at autho�ized by Fron#Range Sol�ations; and (v) should
the Licensed Saftware become, or in FrontRange Solutions' opi�ian likely to
beeome, subject ta such ciaim af infringement, then Lic�nsee shali permit
FroniRange Solutions, at FrontRange Salutians' optian and expense, either {a)
�o procure for Licensee the righ� ta continue usir�g the Licensed 5oftware, or (b)
to re}alace ar modify �he Licensed Software so that �t becomes n�ninfringing and
perForms in a substant9ally similar manner ta #he ariginal producfi, or (c) upon
failure of (a) or (b�, despite the reasonable effor#s ofi FroniRange SaEuiions, to
terminate this EIJLA and return the license fee paid by L.icensee far the License�
Software.
9. Maintenance and SUq�ort. FrantRange 5olutions provides maint�nance andlor
technical support (including upgrades and enhancements) #or the Licensed
5oftware a�ly thraugh separate Agreements. Please con#act FrontRange
Solutions �r the p�ace firom which You obtained tY�e Licensed Saftware if You
wish ta abtain maintenance andlor technical support through the execution of
such an agreement. ,
10. �x�ort Control. You may not export, snip, transmit, or r�-export the Licensed
So#tware in v�olatian of any applicable law or regufation, Encluding, withflut
limi�ation, the Expark Administrafion Regulations issued by the Uniied States
Department of Commerce, or any su�h similar law or regulation issued �Oy such
other gover�mental entity wf�ich may have jurisdiction aver such export.
'[1. United States Government Restricted Rinhts, THIS SECTION ARPLIES ONLY
TO �ICENSING OR USE BY TH� FE�ERAL G4VERNMENT OF TH� UNIT�D
STATES. The Licensed Saftvvare is provided with RES�'RlCT�D RIGHTS. iJse,
duplieation, or disclosure by the federal government is subject to restric#ed rights
as set forth in sub�aragraph (c)(1)(ii) of The Rights in Technical Data and
Computer Software c[ause at 252.22'7-7D14 for DOD caniracts and at FAR (48
C�f2 52.227-19) for ciVilian agency contracts or other comparable agency
�lauses.
12. Tem�tination. Your right to use ihe Licensed Software continues unti� this EULA
is terminated. You may terminate this EU!_A at ar�y time by destroyjng ail of Your
copies of the ticensed Software. This EULA wiil au#amatically terminate if You
fail fo camply with the material ferms of this EL1LA. Upor� any terminafion, Yau
�gree ta remo�e afl Licensed Software from Your compu#ers, destrQy a1i copies
of t�e Licensed Softwa�re, and, upan request frvm I�rontRange Solut�arts, c�rtify
in writing Your com�liar�ce herewith.
13. 5everabiiitv. If any o� the terms, or portians #her�of, of this EULA are in�alid or
unenfvrceable under any applicah�e statute or rule of law, the �ourt shall reform
the contract to include an e�forc�able term as close #o the intent of the ariginal
term as possible; all ather terms shall remain ur�changed.
14. Who�e Aareement. This� EULA and any appCicable FrontRange Sofutians order
form or maintenance and support agreement or like documen� consti#utes the
entire agreeme�t between You and FrontRa�ge Solutions refating ta the subject
matter hereaf, and any additivns to, or madifications of, this EULA shall be
binding upor� the parties only 'rf the same shall be in writi�g and duly executed by
You at�d by a du�y autharized r�presenta#ive of FrontRange 5olutions. T�IE
TERMS AND CUNDITIONS OF ANY CORRESPC)N�ING PLIRCHASE ORDER
OR QTHER ORDER C�NFIRMATION FORM RELATING T� THE LIGEN�SLD
SOFTWARE ARE ONLY BINDING O�I FRC�NTRANGE 50�UTiONS l� SUCH
TERMS AND C(?NDIiIONS ARE AGR�ED TO IN WRITING CN ACCORDANCE
WITH 7HE PRIOR SENTENG� AND IN A DOCUMENT OTHER THAN 7HE
PURCHAS� �RQER OR OTHER ORDER CONF�RMATlON FORM.
1�. Wai�er. The waiver ar failure of either party to exercise in arry respect any rigF�t
pro�ided for in this E.ULA shall nat b� �eemed a waiver of any fur#her or future
righf under �his EUL�1.
�6. Assiana�ilitv. This EULA shall inure io the benefit of, and is fr�e�y assig�abf� to,
FrontRange Solutions' successors and assignees of rights in the Licensed
Software,
1i'. Resellers. lf Licens�e acquired the Licensed Softwar� through � Reseller,
Licensee acknowl�dges #hat (i) payment and deli�ery t�:rms for the Licen�ed
Saftware must be esta�lished separateiy and ir�dependently be�ween the
Licer�see and the Reseller; �II� �I1i5 EULA canstitu#es the .entire agreement
between th� Licer�see a�d Fro�tRange So�utioras regarding the Iic�nse rights fo�
the Licensed Saftware as described above and is confrolling; (iii} the terms and
conditions of any p�archase order or any ofiher agreement between the Licensee
and ihe Reseller are not binding an FrantRange Solutians; (i�) the Rese{ler is nof
FrontRange Saluiians' agent and is nofi authorized to alfer, amend ar modify the
terms of this EULA ar to athetwise grani any I+cE:nse or other rights relatir�g in any
way to the 1.icensed Software; and (v) E.icertsee's �onpayment of any �mo�nt
due to a Reseller or any other re�levar�t third �arty relating to i#s ]ic�nsed rights
unc�er tF�is EULA shall constitute a basis for FrantRanc�e Salutior�s' terminatiar� of
this El1LA. Lice�s�;e fu�ther acknowledges that FrontRange SQlutions mal�es na
representatmn or warranty with regard to any services provided by any Reseller,
or any actions or fiailures tn act by any Resefler.
ADDEI�TDUM TO � END-U�ER LICENSE A.GREEMENT FOR
CITY OF FQRT WORTH
The End-T1'ser License Agre�ments far HEAT ("EUI,A," attaclzed hereto as E�chibit .A) for City of
Fart Worth (f�A # ), is hereby atnendad as fojlo�t�vs. Far purposes of the Addendw�t,
City shaIl zr�ean the City of Fort Worth, the Lieensee under the ELTLA.
A. The following is ac�ded to �the EULA:
It is und�rstood and agreed thai, by acceptance of the ELTL.A, City does nat waive or
sunrender any of its gtivernrnental powers or immunities. FrontRange . Solutions
acl�to�vledges that the City is a Govern�tenta.l Body and as such has certain� rights, powers
anc# duties that n�ay affect the FronfiKange Solutions' rights ar ok�ligations under tbe
Agreament. FraniRange �olutions agrees that no actian by the City actiz�g in its
gov�rnm.ental capacity shall be construed as a breach ar def�ult by the Ciiy under the
EUL,A, nor shalt any such ac�ion excusa the FrantRauge Solutions fram perfvrmance of its
obligat�ons under the ETJLA.
B. Counte�►arts. The Agraemesat ma.y be executed in cotmterparts, eaeh of �+vhich shall be an
original aud all of which tagether shall con�i�lrate one an� the sarnc insi�rument.
UnZess a�d e�ccept as provided above, all o�er prov�isions and tet�s and conditions af the EULA ,
remain unchanged and ia� full force and effect. Licensee acknovvledges a�a.d zeaffirtns each as�d
eve�ry part of the EULA, in the fo� aitached hereto as Exhibit A, as binding upon Lieensee, as
rnodified hy this Addendum�.
Agre�d to t#�is day of , 2p02.
FRON'1'RAN�E SQ�,UTION� TNC.
___ . . �
$y: ,
Date �� �� Pr3nted .' arnmy H. Kraeffier
TitIe: e�� o�nsel
�
_ CITY OF .�RT WORTH ("Licensee")
� � - —
k - By, . � � _ _
Date Printe�ame: Libb�+ Watson
Title: Assistant Ci�y Manager
ADDENDTJNf for Ciiy of Fart Worth (i �AT EiTLA) 12/02
Fron�Range Solutions Software Product: aE�i�
{Rev. June 2002} �
�N�-US�R �ICEN�� AG���i�➢CAlT (���l��e")
Ii�A���iARlT — i�E�4� �A��U�,LY
TH15 EULA 15 A LEGA�. AG�EEMENT BENVEEN YO� ("Y011" (]R "LICENSEE"� AND
FRONTRANGE SOLUTIONS INC. {A DELAWAR� GORPORATION 1NITH ITS
PRINCIPAL PLACE O� BUSINESS iN CC3LDRAC7�}, UN ITS 4WN BEHALF AND ON
BEHALF OF ITS SUBSIDIARlES, �NISI�NS AND AFFILIATES (COLL�CTiVELY
REFERRED TO AS "FRONTRANGE S��UTIONS"), FOR THE SQFTINARE PROQ.UCT
iDENTIF}ED ABOVE WHICH 1NCLUDES COMF'UT�R SOFTWARE AND
ASSOCIATED MEDfA ANQ DOCUMENTATlON (COLLECT�VELY "LICENSED
SOFTWARE"). BY OP�NING THE 50FTWARE PACKAGING, COMPI.ET'ING THE
SERIALIZATION PRDCESS, OR �OWNL�ADING, lNSTALLING, ACCESSING OR
UTILIZING THE 1�ICENSED SOFTWARE OR Cl.IGK14VG THE nl ACCEPT" BUTiON,
Y�U AGREE TO BE BOLIND BY THE TERMS OF 7HIS EULA. IF Y�U D� NOT
AGi�EE WITH THE TERMS OF THIS EUTA, PR4MPTLY RETURN THE .UNUSED
LICENSED SC7FTWARE T4 THE PLACE FROtV1 WHICH YOU OBTAlNED 1T 1=0R A
REFUND.
1_ Prc�tectionlOwners#�in. The Licensed Software may include software owned k�y
third-parkies (collec�i�ely "Third-Party �wners"). T�e Thi�d-Party Owners are
third-party� benefciaries of tt�is EULP,, and You agree ia �e �ound #o them under
all the terms arrd condi#Eons o� this EULA, unless and fo the exkent thai a
separate lic�nse agreement fior such software governs. The Licensed Software
is pratected by copyright and oiher inteElecival property laws. FrontRange
Satuiions or a Third Par#y Owner re#ai� ovmership of the Licensed Saftware and
the copies ofi the Licensed Software pro�ided he�ewi�h. The Licensed Software
is license� to License� for use subject to the terms set forth in this EULA.
2. Grant of License. FrontRange S�lutions herel�y grants to Licensee and L.icensee
fully accepts, upon delivery, a nonexclusive, nontransferable and perpetuat
(unEess sarlier terrt�inated as provided below) right to use only the executabl�
�ersi�n {no source code) af the Licensed Sofiware far its own i�ternal business
purpases. You may use anly one copy of the Licensed Software iristalled on one
server accessir�g one database. Installation of th� Licensed Saftware en#ails
completian of a serialization pracedure in which You will be required to enter a
serialization code(s) provided to You as a part af the Licensed Software. Yau
agree nat #o diselase the serializatian code(s) pro�ided to You #� any third party
other ihan an authar�zed FranfRange Solutio�s reselfer ("Reseiler"j. The
seria�ization cvde ir�dicates io the (oaded Licensed Software the numb�r ofi
authorized co�currenf users co�ered by the [icense.
3. Scone of License. You are aflawed anly the number af concurrent users of the
Licensed Software as shown in the corresponding purchase erder or other arder
con�irrna#ion fc�rm. The num�er of at�thorized conc�rrent users cover�d by the
license will be �isually �ispiayed tv You during thE serializa#ion procedure. A
remnte usar accessing the Licensed 5o#tware {via a webWenabled HEAT praduct}
is cortsiderec! to be utilizing ane concurrent user license. Nothing in �his
paragra�h shaA limii Lieensee from allowing its employees, agents or
representati�es or the employees, agents ar representatives of Licensee's
parent, subsidiaries or affifiates, i� any, fram accessing or using the Licensed
Software for Licensee's own internal business purposes; pro�ided, haw�uer that
(i} the t�tai number of cancurrent use�-s does not exceed the num�er of
au�harized concurrent users eovered �,y the license; and (ii) use or acces� is
�estricted fia no more than ane copy ofi the Licer�sed Software instaAed on ane
server accessing one daiabase.
4. Additional users. If You wisF� to expand the number of authorized concurrent
users cawere� by the license You may be able to purchase the additional
licenses from FrontRange Soiutions or a Resefler. Such added licenses will b�
affected hy t1�e pro�ision of additional serializafiion cade(s) k�y FrontRange
5ofutions.
5, Transfer. Tfl the rnaacirriurn exient permitted by applicabie law, Licensee may riot
reseil or otherwise trarrsfer for Walue the Ljc�nsed S�ftware. Natwithstand�ng the
�aregoing, L.ic�nsee may asslgn al6 of its �icensed rights and duties under this
EULA ta � third-{�arty that: (a) directly or indirectly con#rals Licens�e; {b) is
controlled by or under comman contrQ� with Licenses; or (c) purchases all or
substantially all of Licensee's assets, provided, howe�e�, that (i) Licensee gives
written r�atice to FrontRange Solutions af the transfer or assignment; {ii) the
permitted th�ird-par�y assignee agrees to be bound by ali the terms herein and
completes and returns a registration card or at�er reqUested transfer
documentation to �rantRange Solutions; and {iii) in no circumstance shall any
transfer or assignment, unless speci�cally agreed upon in writing, (y) release
Lice�see from any prior outstanding obligation under this EULA, or (z} allaw
Licer�see or Licensee's transferee or assig�ee, collectively, to utilize more
iicenses than fhe numb�r of licenses autharized under this EULA. if You transfer
the Licensed Saftware, You must simultaneously transfer poss�ssr�n af all
assaciaied media and documentation, and remove all Licensed Software from
Yaur computers.
6. Restrictions. You agree nai to copy the Licensed Software exc�pt for backup
and disas#er recovery purposes, or as described ir� the documentafion
camprising the Licensed Sfl#tware. If You mafce back�p copies of the Licensed
Software, the original copy af the Licensed Safiware and all backup cnpies that
You make may not lea�e your co�tral and are owned by FrantRange Solutions o�
a Third Party Owner. Yau agree that #his is a license only and that no title
passes to You. You agree not to challenge FrontRange Salutions' rights in or
Oth@NViS@ attempt ta assert any rights in the Licensed Software, exc�p# those
provided under this EL�LA. You agree �ot to disclose, modify, decompi�e,
translate, disassemble or reuerse engineer the Licensed Software. Yo.0 agree
noi to distri�ute, rent or leas� the Licensed Software. Yqu agree nQt to [�se the
Licensed 5aftware for the business needs of anather person or en#ity, inciuding
wiiha�at limitation praviding outsourcing, seruice bureau, commercial i�osting,
application service provider or on-line services to third parties. Yau agree nat io
use the Licensed Saftware except as expressly permitted under this EUlJ�. You
acknowledge th�t the Licensed Software contains information deemed
confidential or atherw9se proprietary to FrontRange 5ol�tions or a Third Party
Owner, a�d You agree ta handfe the f�icensed Saftware with at least the same
degree of care empl�yed wi#h resp�ct ta Your own canfidential or proprietary
ir�formation.
7. Warrantv/RemedvlLimitatia� of Liabilitv. T� THE MAXiMUM EXTENT
PERMITTED BY APPI.lCABLE LAW, THE WA�iRANTY AND REMEDY SET
�ORTH BELOW ARE EXC�.USIVE AND IN LIEU QF ALL OTHLR
WARRANT�ES AND REMEDtES, OFtAI� OR WRITTEN, EXPRESSED OR
IMPLIED, Except as provided far in this EULA, no FrantRange Solutic�ns
reseller, dealer, agent or employee is authorized to madi�y or add ta the follawing
Warrar�ties and remedies.
FrontRange 5olutians warrants that for a period of ninety (9U} days following
deli�ery vf the Licensed Software {i) the media an which the l.icensed Software is
fumished shafl be free from defects ir� materials and workmar�s�ip under normal
use; and (ii) the Licensed 5vftware will pertarm substantially in accordance with
Fron�Range Safu#ions' user documentation accompany�ng the Licenseaf
Software. FrontRange So[utians does nat warrant that the Licensed Software will
mee# Yaur requirements or that the ope�ation of the Licensed Software wifl be
uninterrupied or error free ar that ali def�cts will be carrected. This Limited
Vllarranty is vaid if faifure af the Licensed Softwar� has result�d fram accic�ent,
abuse, madificatian, or misapplication of fhe Lic�nsed Software.
ff You believe there is a defect in �he Licensed S�ftware such fhat it dves noi
meet th� Limited Warranty pravided above, You must nofify FrontRange
5alu#ians in writing witnin the 90-day warranty periad. FrontRa�ge 5olutions'
entire liability and Your exclusiv� remedy with regard to the Limited Warranty,
shall b�, at FroniRange Solutibns' sale di�cretian, ei#her repair or replacement of
the Licensed Saftware or a refund of th� amaunt paid by Yau for #he Licensed
Software (provided in that case that You also retum the Licensed Saftware}. An�
repaired or repiacemer�t Licensed Saftwar� shall be waITar�ted for #he remainder
of �he original warranty period. �
�'o the maximum extent permitted by applicable law, except as provided a�aue,
FRONTRANGE SC]LUTIONS MAKES NO WARRANTY aR
REPRESENTATION, EITHER EXPRESS�D �R IMPLIED WITH RESP�GT TO
THE L[CENSED SOFTVIfARE, ITS QUALITY, PERF�I�MANCE,
MERCHAN7ABI�ITY, OR F�TNESS FOR A PARTICUEAR PUaPOSE.
Yau u�derstand and acknowledge that FrontRange Solutions w9fl not be liable for
netwo�k-related problems attributable to ih� operation o# the L.icensed So�tware
and that network configurat[on changes may affect fhe system's pertormance.
7a the maximum extent permitted by applicable law, and except for liabiiity
arising under paragrap� � belaw, �rontRange Solutions' er�tire IiabiGty under this
EULA sha![ be limited to the amou�t paid by Yau far the Licensed Saftware.
1N �1� EVENT W1L1� FRON7RANGE St]LUTIDNS BE iIABL�E FOR INDIRECT,
SPECIAL, ENCIDENTA� OR CONSEQUENTIAL �AMAGES ARiSING OUT OF
THE USE OR INABILITY TO USE THE LICENSED SOFTWARE, even if advised
of the possibiliiy afi such damages. In � particular, and without limitation,
FrontRange Saiutions shall have no liabiEity far any data stored or p�ocessed with
#he Licensed Saiiware, including the casts of recovering such data.
8. lndemnif�cation. F'rontRange Solutions represents that 'rt has the right to grani ta
License� the ficense to use the Licerrsed Sofiwar� as set for�h in this EU1.A
withaut violating any rights of any third party ar�d that there �s no actual or
ihrea#ened suit by any third party foased on an alleged vivlation of such rigF�t by
FrantRange Solu#ions. FrontRange S�lutions will defend, indemnify and ho{d
LiCensee harmless from any third part� cEatm that ihe Licensed Sofiware
infringes any co�yright, trademark or trade secret owr�ed or cantrolled by the
third party; pro�i�ed, however, that (i) FrontRange Sokutians shail b� notified
promptly in writing by Licensee of any such claim; (ii} �rontRange 5aiutians sF�all
have sole control of t�e defense of any action on such claim and all negotiations
for its settlem�nt ar campromise; (iii} Licensee shalf cooperat� with Fronti�ang�
Solutians, at Fror�tRange Safutians' expense, in a reasonable way to facilitate the
settlement ar defense of such cia�m; (iv) s�ach ciaim daes not arise fram
Licensee's madifications no# authorized by Fron#Range Soluiions; and (v) shvuld
the L�censed Software become, ar in FrontRange 5olutions' opinion lik�(y to
became, subject to such cfaim of infringement, then L.icensee shall permit
FrontRange Solutions, at F'rontRange Soiuiions` option a�d expense, eithes {a)
ta proe�re far Licet�see �he right to continue using the Licensed 5aftware, or (b)
t� replace or modify the Lice�sed Software so that it becomes noninfringing and
perForms in a substantia[ly similar manner to the origjnaf pro�uct, �r (c) upon
failure of (a) or {b), despite the reasonab�e efFo�ts of FrontRange Solutions, ta
isrminate this EULA and. return the license fee paid by Licensee for the ticensed
Saftware.
9. Maintenance and Su�a�ort. FrontRange Solutions pro�ides maEntenance andfor
technicai support (including upgrades and enhancements) f�r the Licensed
Software an[y through separate Agreements. Pl�ase contact FrontRange
5olutivns or the place from which You obtairied the L.icensed 5oftware if You
wish to abtain maintenance and/or technical suy�port through the execution of
such an agreement.
10. Export Control. You may nat export, sl�ip, transm�t, or r�-export the Licensed
Sofkware in violation of any applicable law or regulatian, inciuding, without
limitation, the Ex�ort Administration Regulativns issued by tF�e United States
De�artment af Comme�ce, or any such s[milar law or regulation issued by such
ather governmental entity which may have jurisdic�ion o�er such export.
11. United States Gavernment Restricted Riahts. THIS SECTfON APPLfES ONLY
TO LICENSING OR USE BY THE FEaERAL GOVERNMENT OF THE UNITED
STATES. The Licens�d Saftware is pra�ided with RESTRIGTED RlGHTS. Use,
dupiication, ar disclosure by the federal gavernment is subject to restricted right�
as sei farth in subparagraph (c)(�)(ii} of The Rights in Techn�cal Data and
C�mputer Softuuare clause at 252.227-70�4 for DOD contracts and at FAR {48
CFR 52.22i-19} for �ivilian agency cantrac�s ar other comparable agency
clauses.
12. Terminat�on. Your right �o use the Lice�sed Software continues until this EULA
is terminated. You may terminate this EULA at �ny �ime by destraying a!I of Your
copfes af the Licertsed Saftware. This EUI,.A wili automaticaily terminate if Yau
faii ta comply with the mater�al terms af this EULA. Upon any terminafior�, You
agree to remove alI License� Sofiware #rom Your camputers, desfroy all copies
of the Licer�sed Software, and, upan requsst from FrantRange Solutions, ceriify
in writing Your compfiancE herewith.
13. SeverabilitV. If any of the terms, or portions thereof, of this EULA ar� invalid ar
unenfarceable under any appiicable stafute or rule of law, the court shali reform
the ca�ntract to include an enforceable term as close to the intent of the original
term as possible; all ather terms shall remain unchanged.
14. Whole A�reement. This EULA and any appficabl� FrantRange 5olutions or�er
form or maintenance and support agreement or like docurr3ent canstitu#es the
entire agreement befin+e�n You and FrontRange Solutions relati�tg to the subject
matter hereof, and a�y a�ditions io, ar modifications af, this EU�A shall be
binding upon the parties anly if the same shafl be in writing and duly executed by
Yau and by a du�y au�harizad represEn#ative of Fron�Range Solutions. THE
TERMS AND C�NDITI�NS OF ANY C4RRE5PONDING PURCHASE �RDER
OR OTHER ORDER CONF'IRMATION FORM RELATING TO THE LICENSED
SO�TWARE ARE ON�Y BINDING ON FRONTRANGE S�I�IJTIONS lF SUCH
TERMS AND CONDITI�NS ARE AGREED TO IN WRITING fN ACC�RDANCE
WITH YHE PRI�R SENTENCE AND IN A D�CUMENT UTHER THAN THE
PURCHASE ORDER 4R OTHER ORDER C�NF�RMATI�N FORM.
15. Wai�er. The wai�er or failure o# either party ta exercise in any respect any right
pro�ided for in this E,U�A shalf not be deemed a waiv�r o# ar�y furth+er or future
right under this E[JLA_ �
16. Ass�anabilitv. ThEs EULA shalE inure to th� benefit of, and is freeiy assignable to,
FrontRange Soluiio�s' successors ar�d assigr�ees of rights in fhe Licensed
Software.
17. Resellers. �f Licensee acquired the Licensed Software through a Reseller,
Licensse acknowledges that (i) payment and deli�ery terms for the Lice�sed
Saftware must b� established separately and independently between the
Licensee and #he Reseller; (ii) this EULA constit�tes the .entire agreement
i�etween the Licensee and FrontRange Solutions r�garding the lic�nse rights for
the Lice�sed Software as described aba�e and is contra[ling; (iii} the terms and
�onditions of any purchase arder or any other agreement between the Licensee
and the Reseller are r�ot binding on FrontRange Solutions; (iv} th� Reseiler is nat
�ra�ttRange Salutions' agent and is not authorized ta alter, amend or modify the
ierms of this EULA or to otherwise grant any license or other rights relating in any
way to th� Lice�sad Software; and (�) L.ice�see's non�ayment ot' any �mou�t
due to a Reseffer or any othef releuant third par�y relafing to its licensed �ighis
under this EULA shall constit�te a basis for FrontRange Solutions' termination of
this EULA. Licensee further acknowledg�s that Fror�tRange Solutions ma�ces no
representation ar warranty with regard ta any services provided by any Reseller,
or ar�y actions or iaiiures to act by any Reseller.
ADDEIVDUM TQ TH� END-IISER LiCEIrTSE AGREEMENT F�R
�ITY OF F�RT W4RTH
The E�d-User License Agreements for HEAT ("EiJLA," attachBd hereto a,s Exhibi� A) far City of
�ort Worth (HDA # }, is hereby am�nded �s follaws. For purposes of the Addendum,
City shall mcan the City o�Fart Worth, the Licensee under the EiTLA.
A. The �Qliawing is added to the EULA:
It is understood and agreed that, by acceptance of ihe EiTLA, City does not waive or
surr�nciEr any of its governmental powers or immunities. FrontRange Solutions
acknowledges tlzat the City is a Governmental Body and as suc� has �ertain rights, powers
and duties that may affect �e FroutRange Solutions' rights or obligations under the
Agreement. FrontRange Solutions agrees that no aciian by the City acting in its
governmental capaci�y shall be construed as a breach or default by the City �nder the
EULA, nar shalt any suoh action excuse the Fron#Range Solutions from performance of its
obligations under the EULA.
B. Countert�arts. The Agreement may be executed i� counterparts, eaoh of whic� shall be an
original and all of which �ogether shall constitute one and the same insirument,
Unless and except as provided above, aIl other provisions and terms and conditions of the ELTLA
xe�nain unchanged and in full force and effect. Licensee acknowledges and reaffirnns each auci
every part af the EiTLA, in ihe form attached hereta as Exhibit A, as binding upon Licensee, as
modifiad by tlais Addenduzn.
Agreed to #his day af , 2002.
FRONTRA�NG� SOLUTIONS INC.
� �
. �
Da�Y �_ By� -
, Prin� : Ta�nmy H. Kraemer
Title ��r�n �1 Counsel
�
CI'T`Y OF�T WORTH �"�,icen&ee")
. By. _ : .
Date � Pri�te� Name: Litibv 'V�7atson
Title: A�sistant �itv Mana�ar
ADbEN[lU1VI for City af Fort Worth {I�A1' EiILA) i2102
Fron�Range Solutions Software Produc#: HE�T�
(Rev. June 2002}
��fQ�U��R �,IC�f��� �4����IV��NT' ("FIfLA")
If�IP��T�FVT' — F���� CAR��Ul��Y
THIS �ULA IS A LEGAL AGREEMENT BETWEEN YOU �"YOU" OR "LICENSEE") AND
�RONTRANGE SOLUiIONS INC. (A DELAWARE C�RPQRA�ION WlTH IT'S
PRfNCIPAL PLACE OF BU5INESS ilV CO�,ORADO), ON 1TS OWN BEHAL� AfVD ON
B�HALF O� ITS SUB���IARIES, DIVISIONS A�1D AFFfLIAT�S {CO�.LECTIV��.Y
REFERRED TO AS "FRONTRANGE SOLUTfONS"), FOR THE SQFTWARE PRODUCT
�DENTIFIED ABOVE WHICH [PlC�UD�S COMPUT�R S���INARE AND
ASSOClATED MEDIA ANQ DOCUMENTATION (COLLECTIVELY "t�CENSED
SOFTVIIARE"). BY �PENING THE SOFTWARE PACKAGiNG, COMPLETIt�G THE
SERIALIZATION PROCESS, OR �OWNLOAnING, INSTaLLING, ACCESSfNG OR
UTILIZING THE LICENSED S�FTWARE OR CLICKING THE "1 ACCEPT" BUTTON,
Y�U AGRE� TO BE BOUND BY THE TERMS OF TH4S EULA. IF Y�U DO IV�T
AGREE WITH THE TERMS OF THIS EULA, PRC?MPTL.Y RETURN THE UNUSED
LICENSED S�FTWARE TO THE PiACE FROM WHlCH YOU OBTA�NED 1T FOR A
R��UIVD.
ProtectianlOwnership. The Licensed 5o#tware may ir�clude saftware awned by
third-parties (collecti�ely "T�ird-Party Owners"). The Third�Party Owners are
thirc!-party bene�ciaries ofi this EULA and You agree to he bound to them under
alf the terms and conditions of this EULA, unless and to t#�e extent tha# a
separate licens� agre�ment for such software governs. The Licensed �oftware
is prot�c�ed by copyright and ot�er inte![ectual proper�y 1aws. FrontRange
Solutions ar a Third Party Owne� r�tain ownership af the Lice�sed Software and
the capies af the Licensed 5oftware provided herewith. The Licensed Software
is licensed to Licensee for use subject to ihe terms set forth En this EULA.
2. Grant af License. FrontRange Solu#ions hereby grar�ts fio Licensee anr! Licensee
fully acc�p#s, upon deli�rery, a nonexclusive, nontransferab[e and perpe#ua!
{unless ear�ier terminated as pro�ided balow) right to use only the executable
version (no source code) af the Licer�sed Software for its own internal business
purposes. Yau may use only o�e copy of the Licensed Software ins#alled on ane
server accessing one database. lnsta�lation af the Licensed Software entails
completion of a serialization procedure in which You will be required to enter a
seria[ization co�e(s) p�o�9ded to You as a part of the Licensed Softwar�. You
agree not to disclase the serialization code(s) provided to �ou to any third party
otfi�er than an autharized FrontRange 5olutions reseller ("Reselle�"). Th�:
seriafization code ir�dicatss ta the loa�ed Licer�sed Software the number of
au�hariz�d concurrent users covered by the license.
3. Scope of License. You are allowed only the number of concurrent users af the
License� Software as shown in the corresponding purchase order or �other order
confrmatior� fprm. The number of author�zed concurrent users co�ered by the
license will be visually displayed to You d�ring the serialixaiion procedure. A
remate usec accessing the �icensed Software {via a web-enabked HEAT product)
is cot�sidered to be utili�ing one concurrent user IiGense. Nothing in this
paragraph shall limit Licensee from allowfng its employees, agents or
representativ�s or tfie emplayees, agents or representati�es o# Licensee's
parent, subsid�aries or affiliates, if any, from accessing or using the Licensed
5oftware for Licensee's orrvn interna! business purpases; provided, however t�at
(i) the toial number of concurrent users does nat exeeed the number nf
authorized concurrent users couered by khe �icer�se; and {ii} use or access is
rest�ic�ed to no more than one copy of the Licensed Software installed on ane
server access�ng one database.
4. Add�tional users. If You wish to expand the number af autharized concurrent
users eavered by the IicensE You may be abEe ta purchase the additianal
licenses from FrontRange Sa[utions or a Reselfer. Such added lieenses will be
affected by the prov�ision of additionaf serializatian code(s) by Fron#Range
Solu#ions.
5. Transfer. Ta the maximum e�ctent permitted by appiicable law, Licensee may not
resell or ot�erwise transfer for va{ue the Lice�sed Software. Natwithstanding �he
foregoing, Licensee may assign all of its IEcensed right� and duties under this
�ULA to a third-party that: (a} directly or indirectly cantrols Licensee; (b) is
c4ntrol�ec! by or under common cantrol with L'+censee; or {c) purc�ases all or
su�stantially all of Licensse's assets; provided, howe�er, that (�} Licensee gi�es
written notice to FrontRa�ge Solutions of the transfer or assignment; (i�j the
permitted third-party assignee agrees to be bound by all the terms herein and
campletes and refurns a registration card or other requested fransfer
docume�#ation to FrontRange Solutions; and {iii) 9n no c�rcumstar�ce shafl any
transfer or assignment, unless specificafly agreed upon in writing, (y) release
Licensee from any prior outsta�ding obligatian �nder this EULA, or (z) aNaw
LEcensee vr Lic�nsee's #ransferee or assignee, collecti�e�y, to utilize mor�
licenses than the numher of licenses authorized under this EULA. If You transfer
the Licensed So�iware, Yau mus# simul�aneousfy transfer possessian af alI
associated media and dacumentatian, and rema�e all Licensed Software from
Your computers.
6. Restrictions. You agree r�ot to copy th� Licensed Software except for backup
and disaster recor►ery purposes, or as described in the dacumentation
comprising the Lieensed Software. If You ma�e bac�cup copies of the Licensed
Software, the original copy of the Licensed Software and all bac�tup copies tha#
You mai�e may not leave your control and are awned by FrontRange Solukions or
a Third Parky Owner_ You agree that this is a iicense only and that no title
passes to You. You agree not to ch�llenge FrontRange Salutions' rights in ar
otherwise attempt to assert ar�y rigF�ts in the Licensed So�tware, except those
provided under this EULA. You agree not to �iscfase, modify, decompile,
translate, disassemble or reverse engineer the LEc�nsed Sofitware. You agree
not to distribute, r�nt or lease the Licerised Software. Yqu agree not ta use the
Licensed Software for �he business needs af another persan ar entity, including
without limi#ation pro�iding outsourcir�g, service �ureau, commercial hosting,
application service provider or on-line ser�ices fo third parties. Yau agree not to
use the Licensed Software except as expressiy permitted under this EULA. Yau
ack�owledge that the Licensed Softwar� contains information deemed
confidential or fltherwise praPrietary #o FrontRange Solutions or a Third Party
Owner, and You agree to handle the Licensert Sof[ware with at least the same
degree of care employed with respect #o Yaur own confidentiai or proprie#ary
information.
7. Warrantv/Remeol�ILimitatian of Liabilitv. TO THE MAXII�►lU1V� EXTENT
PERMIiT�D BY APPLICABLE LAW, THE WARRANTY AND REMEDY SET
�dRiH BELOW ARE �XCL.USIVE Af�D IN LIEU �F ALL QYHER
WARRANT�ES AND REMEDfES, ORAL OR WRITTEN, EXPRESSED �R
IMPLIED. Except as pro�ided fior in this EUiA, na FrorttRange Salutio�s
reseller, dealer, a�ent or empioyee is authorized ta modify or add to the following
warranties and remedies.
FrontRange Solutions warrants that for a period ofi ninety �90) days folEowing
delivery of th� Lic�nsed Software {i} t4�e media on which the Licensed Software is
fumished shalf be free from defecks in materials and worEtmanship under normal
use; and (ii) the L.icensed 5oftware will perfarm substantiafly in accordance with
FrontRange Solutions' user documentation accompanying the Licensed
Software. FrontRange Solutia�s does not warrant that the Lice�sed Soft+nrare will
meet Your r�quirements or that the operaiion of the Licer�sed Saftvvare will be
unin#errupted or errar #ree or that a�i defects wiil be corrected. This Limited
Warranty is �oid if faifure of the Licensed 5oftware has resulted firom accident,
abuse, modification, or misapplication of #he Lic�nsed Software.
If You belie�e #here is a defect in the Licensed Software such that it does not
meet the Limited Warranty provided above, You must noti�y FranfRange
Solutions in wr�ting wi�hin the 90-day warranty period. FrantRange Salutions'
entire liability and Your exclusive remedy with regard to the lamited Warranty,
shall be, at FrontRange Solutions' sole discretion, e9ther repair ar replacement of
the Licensed Sofiware or a refund of the amount paid by You for the Licensed
Saftwar� (provided in that case that You a�so return the Licensed Saftw�re). Any
repaired ar replacement Licensed Software shail be warranted far the r�mainde�
af the original warran#y periad.
To the max�mum exter�t permitted by applicable law, excep# as prpvided above,
FRONTRANGE SOLUTIONS MAKES NO WARRANTY OR
REPRESENTATION, EITHER EXPRESSED UR IMP�.IED WIiH RESPECT TO
THE LICENSED SOFTWARE, ITS QUALITY, PERF�RMANCE,
MERCHANTABlLITIf, DR FITNESS FOR A PARTICULAR PURPOSE.
Yau unclerstand and ac�Cnowledge that FrontRange Solutions wiN n�t be liable for
networi�-related prablems attributable to the operatian af the Licensed Software
and #hat netwark configuration changes may affect the system"s performance.
To t�e maximum exter�t permitted by applicable law, and except far liability
arising under paragra{�h � below, FrontRange Solutions' entire liability und�r this
EUI.A shail be limited fo the amount paid by You for the Licensed Software.
W NQ EVENT WILL FR0IVTRANGE SOLUTIOMS BE LIABLE FOR INDtREGT,
SP�CIAL, INCI�ENTAL OiR C�NSEQUENTIAL DAMAGES ARISING OUT OF
THE USE OR INABi�ITY TO L1SE THE LICENSED SOFTWARE, e�en if advised
af the passibility af such damages. ln particular, and wiihout limitation,
Fron�Range Solutians shal[ have no liability for any data sta�ed o� p�oc�ssed with
the License� Software, ineluding �he costs of recovering such data.
8. Indemnification. FrontRange Solutions represents that it has the right to grant to
L.icensee the lice�se to use the Licensed Software as set #orth in this EULA
without violating any righ�s of any third party and �hat there is na actual or
threatened suii by any thir� party bas€�d on an alleged vialation of such right by
FrontRange Solutioris. F'rontRange Sal�tians w911 defer�d, indemnify and hold
Licer�see harmless from any third par�y cEaim that tP�e Licensed Software
infringes any co�yr�ght, trad�mark or trade secret owned o� controlled by the
thirr� parfiy; provided, however, that (i) �rontRange Solutions shall be notified
promptly �n writing by L9censee af any such claim; (ii) FrontRange Salutions shall
have sole cQntrol of the defense of any actiar� on such ciaim and all negotiations
for its settlement or compramise; (iii) Lic�nsee shall coaperate with �'rontRange
Solutions, at Fror�tRange Salutions' expense, ir� a reasona6le way to facfliiate the
settlemen# or defense of such claim; {iv} 5UCI1 claim d�es not arise from
Licensee's modificatio�s not authorized by Fron#Range SoEutions; c�i1{I (V� 5Il0Uld
the Lice�sed Software become, or in FrontRange Saiuiions' opir�ion lik�ly to
become, subject to such claim of infringement, then Licensee shail permit
Fror�tRange Solutions, at FrontRange Solutions' nption and expense, either (a)
fo procure for Licensee the right to cantinue using the Licensed S�f�ware, or (b)
to r�place or modify #he Licensed Sofitware so that it becomes noninfringing and
performs in a substantially simikar manner to the orig9na[ product, or {c) upon
faiiure of (a) or {�), des�ite the reasonable eiforts of FrontRange Soiutians, to
terminate this EULA and retum the ficense fee paid �y Licensee far the Licensed
Software.
9. Maintenance and Supqort. FrontRange Solutions provides maintenance andlor
technical support (including �pgrades and enhancements} far the Licensed
Software only t�rough separate Agreemen#s. Pl�ase contact FrontRangs
Solutions or the place from which Yoc� obtained the L.icensed Software if You
wish to obtain maintenance andlor technica� support thraugh the execution af
such an agreement.
10. Exqort Control. You may not export, ship, transmi#, or re-export #he l.icen�ed
Saftware in vioia#ian af any applicable law or regulation, including, wi�hout
limitation, the Export Administration Regulations issued by the United Stafes
Department of Cammerce, or ar�y suc� similar law or regulation issued by such
other governmental entity which may have jurisdiction over such export.
1�. United States Go�ernment Restricted Riqhts. THIS SECTfON APPL�ES ONI.Y
TO LIGENSING OR USE BY THE FEDERAI. GC)VERNMENT OF THE UNITED
STATES. The Licensed Safkwar� is pro�ided with RESTRICTED RIGHTS. Use,
duplication, or disclosure by the federal government is subject to �estricted rights
as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and
Comput�er Saftware clause at 252.227-7014 for DOD contracts and at FAR {48
CFR 52.227-19) for civilian agency contracts or o#her comparable agency
clause�.
92. Termination. Your right to �se ihe L'rcenssd Saftware continu�s until this EU�A
is terminated. You may terminate this EULA at any time by destroying all of Your
copies ofi the l,icensed Software. This EULA will autamatically terminate if Yau
fail to camply with the material ferms af this EIJLA. Upon any termination, Yau
agree to remove all Licensec4 Software from Your computers, destroy al{ copies
of the Licensed 5aftware, an�, upon req�est from F'rontRange Solu#ions, cerkifiy
in writing Your compliance herewith.
13. Se�erabifitv. If any of the terms, or portions thereof, of this EULA are invalid or
unenfarceable u�der any applicable statufe or rule of law, tF�e court sh�ll reffl�m
#he c�ntract to include an enforceable term as close ta the intent af the original
term as possibie; all other terms s�aal remain unchanged.
14, Whale Aqreement. This EULA a�d any applicable FrontRange Solutions order
form or maintenance and support agre�ment or lil�� document cons#i#utes the
er�tire agreement between You and FrontRange Solutions relating ta the subject
matter hereof, and any additions to, or modifications af, this EULA shall be
binding upon the parties only if the same shall be in wri#ing and duiy executed by
You and by a duly au#horized representative of FrontRange Solutions. THE
TERMS AiVp CONDI�IONS �� ANY CORR�S�ON�ING �URCHASE ORD�R
OR OTHER ORDER CONF�RAAATION FORM RELATING TO THE LICENSED
SOFTWARE ARE ONLY BINDING �N FROIVTRANGE SQLUTIOIVS IF SUCH
TERMS AND CONDIT'14NS ARE AGREED TO IN WRIiING IN ACCOR�ANCE
WITH THE PRIOR SENTENCE AN� IN A DQGUMENT fJTHER THAN THE
PURCHASE OI�DER OR OiH�R ORDER CONFIRMA�'ION FO�iM.
15. Waiver. The wa�ver or failure of either parfy ta exercise in any respect any right
pravidec4 for in t�is EULA shall no� be deemed a waiver of any further or future
right under this EULA.
96. Assianabilitv. This EU[�A shali in�re ta the bane'Fit of, a�d is freely assignable to,
FrantRange Salutians' succ�ssors and assign��s o� rig�ts in the Lic�nsed
Software.
17. Resellers. If Licensee acquir�d the Licensed Software through a Reseller,
Licensee acknnwledge� that (i) payment a�d delivery terms for the Licensed
Software must be establishEd separately and indepen[��ntly betwe�n the
Licensee and the Reseil�r; (ii) this EULA co�stituiss the -entire agr�ement
between the Licer�see and FrontRange Solutions regarding the license rights for
the l.icensed 5aftware as described above and is contro�ling; (iii) the terms and
conditions of any purchase order or any other agreement between the Licensee
and the Reselier are not �inding vn FrontRange Solutior�s; (iv) the Resefler is nat
FrontRange SolutivRs' agent and is not au�hori�ed ta a�ter, amend or modify the
terms o# this EULA or to atherwise grant any license or ather rights relating in any
way ta the Lic�ns�d Software; and {v) Licensee's nonpayment of any amount
d�e to a Rese�l�r or any ofher referranf third party r�lating to its licens�d rights
under this EULA shall constitute a basis for FrontRange 5olutior�s' termination of
this EIJLA. Licensee further ac4�nawledges that FrontRange Salutions ma�es no
representatian ar warra�ty with regard to any services provided by any Reseller,
or any actions or fai�ures to act by any R�seller.
��o�� � �:.. -� ��� > _.
S O I. U T I O N 5"`
�I�l�a�a��� 1�1l�1����1����� 1'9�� ���1""��� /"'9������IV�
(H�Ai 9i�tsion Indir�ec� Sale)
Agreement B�tween:
oate (��dlyyyyj: j .lanu�ry 2, 2003
ihe Licensor: �rontRange i��AT 9ivislQn lnc. ("�rontRange Solutions")
11 a� Ke[ly Johnson �Ivd. Colorado �prings, CO �09�0-3961
(�00) i�6-'�889 Fax: (�19) �36-0B20
and V9lIMW: httpllwww.frontrange.com
The Liaens�ae:
(the "Customer"y
Insiafl Address:
Contact:
Telephone:
HDA Number:
City of �o� Id�orth
4'E00 Columbus Trail Fart Worth TK 76133 Enr►ironmental Management Depariment
Tara Sims Title: � Sr. Admin. Assistant
817 871-5155
To be Assigned
Fax: I 817 871-5'f 93
�-mail: I tara.sims@#ortwor#hgov.org
Salutions Partner InfoFination:
Solutipns Partner q���ance �eci�nology
{or "8P")
Address: 6 Meadaw Ridge Drive 7rophy Club TX 76262
Cantact:
Telephone:
F�evin Engel
817 491-1379
Titie: Consultar�t
Fax: 897 490-6690
�-rnail: '.
Maintenance and Support Term: �egins [AAIdlyyyy): � iI2l2003 I
� CrAalntenance and Suppo�t For The �ollnwing l.icensed ,oftware
kE,AT 84 ili�T
V��A7 Se�f Se�ice
I��C���AiV� �O�I��
�nds: (AAFcflyyyy): � 11112UQ�4
�4
f�o. Users
Per Server
3HI$ ENp-llSER MAIN�ENANC� AAID $UPPORY AGR��RA�NT ("AGR��AA�N'�"} IS B�TWEEN �RONiRAH{i� SOLU'�IONS, ON BEHALF OF
ITSEL�r AND IT5 SUBSIDIARI�$, QIVISIpf�S AND AFFILIATE$, AND ClFST01WER, A[�D �IIUST B� $IGNED dN PAGE 3 BY AP) Ak1T!{bRFZED
tt�F'I��S�N7A71VE OF TH� CUSTOARER. CUSTOFI9ER ACKPIOWLE�GES TNAT PAYRAENT T�RARS FOR AAAITETENANCE AND SUPRORT R.9UST
BE E8TABLI3HED 3EPARA'�ELY ANU INDEPENDEWTLY BETI6�YEEN THE ENQ-US�R AND SP, 7HAt THI$ AGREEN4Eld7 COMSTITiJTEB THE
ENTIRE AGREEN9ENT BETWEEN TH� CU5T0{4A�R kNQ FRD�VTRANG� S�1�UTION3 REGARDING THE 14ApINTENAPICE AND SUPPQRT
SEFtVICES D�SCRiBEO HEREIN A�ID kS C011TROLLING, THAT THE T�RMS AND CONDITIDt+iS OF ANY PURCFiASE ORD�ft OR ANY OTHER
AGR��RIIENT �I�TWEEN TI�E END-t]SER AN� SP ARE N07 BIiV�ING ON FRONTRAfVGE 5pLEITIONS, ANn 7'k�A'� 5p 15 NOT FRqN7FtANGE
S�LUTIDMS' AGENT ANQ IS NOT i4UiHORIZ�D TO ALTER, AMEND OR NfQdfFY THE TERMS OF THIS IAGREEME{dT DR TQ pTHERWISE
6RtINT ANY LIC�AiSE 012 OTHER RIGWTS RELATINO IN ANY WAY TO TWE LICENSE� SO�'PWARE. CtJSTOAAER ACFtNOWLEDGES THAT ITS
NQNPAYf+i�ER1T OF ANY ApAOUPIT DIJE TO �RONTRAKGE 50LUTIOt�S OR SP REI,ATING TO RlFAWTEAfAPICE AR1D Sl1RPpRT OR THE
LICENSED SOFTWARE SHALL G��ISTITUFE A SA51S FDR FROMTRANGE SOI.UTIONS' TER�AIRlATlQN OF THIS AGREEME41fT.
Re�. Aug. Z000 End-Usar IlAaintenance and Sup�ar# Agreement (HEAT �ivision Indirect Sale) Page 1 of 3
4. �nd-U�Pr �icense A4Peement ReaWired. In order for Custamer ("you" "your") to receive and contin�e to receive
"Maintenanc�" (defined in paragrapF� 2) and "Support" (defiined in paragraph 3) for the FrontRange Sol�tions software products fisted
on Page 1 of this Agreement �'Licensed So#iware"'), you must ha�e a license ur�der a current �nd-User i.icense Agreement ("EULA")
correspor�ding to each Licensed Software. 7his Agreement wilf automafically terminate as io eaah Licensed Software upon
termination af fhe �ULA corresponding to said Licensed Software.
2. lVlaaintenance. Maintenance entitles you to receir►e updates, upgrades and new releases or versiar�s of the Licensed
Software, including upda#ed documentation, as FrontRange Solutions may pro�ide in its sofe discretion without requirement of a
ssparate license agreement, and w�ihout additional charge other fhan payme�# of the Maintenance and Suppert fees descrihed herein.
Mair�tenance does not ir�clude updates, upgrades and new releases at versions of any third-party sofiware or related documentation
incl�ded ir� tl�e Licensecf Soitware; such updates, upgrades ar new rakeases or ��rsians, if avaiialole, will be pro�ideci andlor billed
separaiefy. Maintenance does not include ar�y new major H�Ai�' modules or H�A'T�-reiaied products that are reasonably considered
separat� by FrontRange Solutions and that are licensed separately. Updates, upgrades and new re�eases Qr new versions of t�e
Li�ensed Sofiware provided thraugh Maintenance, whether from FrantRange Sofutions or a third-party other than FrontRange
Solutior�s, shall be subjeci to the same terms and cor�clltions of the applicalale �ULA.
3. S_ upqOCt.
(a) Suppori entitles you to teleAhane assistance at FrontFtange SolutEons' published numb�r, and/or assistance via E-
mail or other automated processes, with the Licensed Soiiware. Support is currenify a�ailable Manday through
Friday, 8:00 a.m. to 6:00 p.m. MST. FrantRange Solutions will also provide after-hours suppor�, via p�ger, for
downed systems where the Licensed Software is inaccessible or inoperable to all autharlsed users. Adclitional after-
hours support will be charged at FronfRange Solutians' then current rates and costs. The hours and days of support
are subject to change at a�y time; provided that (i} FrontR2�nge Solutions wilt pro�id� advanc� notice af any change
in tfie hours and days; and (ii) the totaf number of hours shall not be less fhan 4D in any regular wark week
{excfuding holidays). Support will not be pravicled far each individual licensed user. Support will be pro�ided only for
those questions and issues farwarded to FrontRange Soluiions from Customer's internal help desk support staff.
�rontFtange Solutions will af�empt to answer your specific questions; hnwe�er Support Es offered to yau on a best
effarts basis only, and �rontRange 5ofutions �ay not be able to resolve every request for S�pport. Suppart ts
prnv�ded for angoing use af the Licensed Sofkware; it is not intended to be a substitute for prnfessional services ar
training necessary for the impl�mentatfon or instaliation ar system redesign af the Licensed Software. All other
services, including wit�out limitation, on-site assistance, custom programming, database and networic adminis#ration,
anci c�stom designed reports and forms, ma� be fumished by FrontRar�ge Solutions or Yaur Authoriaecf �roniF2ange
Salutions SP subjecf to sta�F availability, and at FrontRange Salutioris' ar the SP's then current rates ancf casts.
Suppart does nat include or pertain #o any FrontRange Solutions products thai ate nat par3 of the Lic�nsed Software.
(b} Front�iange SolutEons will only prnvide support for each of the Licensed Snftware for 18 months following the first
public release of said Licensed Safiware, or, in the case of software praducts de�eloped by FroniRange 5olutions,
unti! a new release of the Licer�seci Software, whiche►+er is fanger, and provid�d in any case kt�a# Cuatomer and
FrantRange Salutions are parties to a current maintenance and support agreement.
(c) Support eniitles you to assistar�ce (as described abo�e) witi� certified dataBase producis only as to lssues ihat deal
directly with the inierface betwe�n th� r�ertified database sofl�uare and the Licensed Software. Support does not
include database software specifc errors.
{d) Suppart also entitles you to assistance (as described a6ove) with tf�e set-up of the OQBC connection tn the Licensed
Soflware. S�apport does not inciude DDBC spec9fic errors.
(e) Except as otF�erwise pror+iderf, 5uppart does not include any of the follawing:
• supporting database products, including without iirnitation, set-up and configuration of database products;
� supparting khe Licensed Soitware as it pertai�s to Custamer's use af 'Beia' le�el ar non-certified versions af
database praducts;
o resai�ing network, works#ation or enviranmental errors not directly related to the Licer�sed Sof�ware;
0 supporting any Licensed Software on computers, workstations or servers using `Beta' le�ef or Ron cefifi�d
versions qf operating systems; and
• supporting the set-up af siored proaedures ortriggars and replication of SQL databases.
(fl It is your responsibiliiy to make and maintain adequate. back-ups. In no e�ent will FrantRange Solutions be
responsible fior lasf dafa.
4. �ermlTermination. Maintenance and Support are offered on an annual basis only, and must be prepald at the beginning of
the term, at FrontRange Solutions' thers curren# renewaE rates and cos#s. Faifure to pay FrontRange Solutions any amount due under
this Agreem�nt may result in s�spension af your Maintenance and Suppnrt. lf you renew your Maintenance and 5upport with
Rev. Aug. 2000 Ead-User Cr7aintenance and 5upport Agreerr�ent (HEAT �evision Indirect 5ale� Page 2 of 3
C'i�y o, f Fort Worth, Texas
l�layor ��d Cou�ci[ Cor�mu�ic��tio�
DATE REFER�NC� NfJMBER LOG NAME PAGE
�2/17102 ��9�29 � 52HEAT 1 of 2
5ilB,lECT PURCHASE AGREEMENT W�TH ALLIANCE TECHNOL�GY F4R CIJSTOMER
MANAGEMENT SYSTEM 50FTWARE AND MAlNTENANCE FOR THE
ENViR�NMENTAL MANAGEMENT DEPARTMENT
RECOMMENDATION:
I# is recommended that the City Council:
1, Autharize the purchase of software, sys#em installation services and training for HEAT, a custamer
management system, fram Aliiance TecF�nology, for �se by the Er�viranmenta[ Management
Department's Solid Waste Division at a cost of $9�,fi23.00 using the 5tate of Texas Catalague
purchasing procedures; and
2. Autharize the purchase of yearly software maint�nance from Alliance Technology at a cost of �,
$8,75fl.00 per year, and � j
3. Auihorize the yearly software maintenance agreem�nt #o begin December 18, 2002, and expire
December � 7, 2003, wifih options to r�new for four successive ane-year periads.
D15CUSSlON:
The Environmentaf Management Departmen# wil! util�ze tE�e HEAT saftware system for a sa[id waste
services cus#flmer support and ca[I center. The saftware allows the ca[I center to receive calls from
citizens, dispatch work orders to the ap�ropriate outside solid waste saruice contractor, and f�nctian as
an asset database for garbage ca�s. The Ci#y will be able ta track aEl customer requests for new soEid
waste service, compla�nts fiied by garbage customers, and ensure timely resol�tion of requests.
Add�tionaily, this software will support Web access far citiaen onfir�e r�qu�s#s for s�rr►ic�.
Installation af the new system and sfaff training is anticipaied tfl be comPlete�d by February 3, 2003.
The system will also be ir�tegrated with the Wa#er Departrnent's A5400 computer system and �he City's
Geographic Information System (GlS). The purpose af the system integration is ta use the Water
Depar�ment's cus#omer service database an� the Gl5 integration to assist in routing calls. A Mayor and
Ca�ncil Cflmmunication will be braugt�t forward far City Council appro�al of the integratian project at a
later date.
Three Qua[ified lnfoEmation Systems Vendors (QIS1� software firms, Alliance TechnofogylHEAT,
Com�uter Associates, and NetwarfC AssociateslMagic were invited to submit proposals and ea�h
prese�ted twa product demonstrations to City stafF. The software systems w�re evafuated on th� �asis
of pra�uct functionality, ease of use, ease of implem�r�#ation and cost.
Ti�e cost camparison iisted below is based on the purchase af 20 cancurr�nt user Iic�nses, installation,
testing and user training. The maintenance pricing is based on the number of concUrrent user iicenses
ar�d annual technical support. �
�'ity of �ort �Yo�th, �'exas
M�yar and Counci� Con�mu�ic�tio�
DAT� REFERENC� NUMBEft LQG NAME PAGE
92/171Q2 P-9729 I 52HEAT 2 of 2
sue�Ec� PURCHASE AGREEMENT WITH A�.LIANCE TEGHN LOGY FOR CUSTOMER
MANAGEMENT SYSTEM SOFTWARE AND MAINTENANCE F�R THE
ENViRONMENTAL MANAGEMENT DEPARTMENT
Firm
Afiiance Technology
Computer Associates
Network Associates
$ 95,623.00
$118,�OO.QQ
$137,644.Q0
Yeariv Maintenance
$ 8,7�0.00
$12,D00.00
$ 8,88�.00
A1liance Technology is designated as a QISV by the 5ta#e of Texas. Under Sectian 27�.�83 of the
Texas Locai Governmen# Cade, .a �ocal government sat9sfies otherwis� applica�fe competiti�e bidding
requirements when it makes a purchase .thro�gn the State flf Texas General Service Cammission
catafague purchasing proce�ure as established k�y Sectiori 21 �7.061 nf th� T�xas Local Government
Code. The City wil) comply with that proced�are for tf�e purchase agreement under this Mayor and
Council Commun9cation.
MIWBE - A waiver of the gaa! for M/WBE subcon�rac�ing requirements was req�este� by the Purchasing
Division and appraved by the MIWBE �ffice because s�bcontracting and su�plier opportunities were
n�gligible.
FlSCAL fNFORMATIONICERTIFICATION:
The Finance Director certi�es that funds are avaiEable in the current aperating budget, as a�propriated,
of the Salid Waste Fund. �
LW:k
5ubmitted for City Manager's
Office 6y:
Libby Watson
Driginating Department Head:
Brian ]Boerner
Additiortai inYormatlan Contaet:
Kim Mots
FUND I ACCOUN7' I
(to)
6183
CENTER I AMOUNT CITY SECRETAR7C
8079 � (from) .
� PE64 539120 4525002
�
5153 �
License, Impiementa#ian
ar�d Trainin�
$104,373.00
APP$OVED 12/17/02