HomeMy WebLinkAboutContract 28044 (2)Cf`f Y S��R�'°�IR� ��r
CONT'RACT ' ' 'C4NTf�A�C�" �rV� � � ''� �,�,�1'�
BETWEEN THE
CITY OF FORT WORTH
. AND
SMART CITY NETWORKS LIMITED PARTNERSHIP
FOR
TELECOMMUNICATIONS AND DATA SERVICES CONTR.ACT
This Contract is made and entered into by and between the City af Fort Worth, a home-rule
municipa� corporation of t�e ,�tate of Texas, located within Tarrant and Denton Counties,
(hereinafter ret`errec� to as "City), acting by and through Joe Paniagua, its duly authorized
Assista�zt City Manager, and Smart City Neiworks Limited Partnership, (hereina�ter referred ta
as "Contractor").
WITNE� SETH:
WIiEREA�, the Fort Worth Convention Center pravides or ma��es available a multitude
of services to meet the needs of bath tenants and users of the faci�ity; and
WHEREAB, telacommunication and daia servzces a�re an integral part af the success of
the Fort Worth Canvention Center; anc�
WHEREA�, Contractar is in the business of providing telecommunication and data
services to convention centers; and
WHEREAS, the City desires ta engage Contractor as its exclusive provider of
telecammunication and data services at the Fort Worth Convention Center;
NOW THEREFORE, in considc:ration for fhe covenants and agreement hereafter set
forth, the parties hereto agree as follaws:
I. DE�CRIPTION OF SERV7CES
1.1 Contractor sha11 be the exclusive provider of and shall perform the servic�s, s�t forth in
Section S: Scope of Work and Expec�ations contained in the City's R�quest for Proposal dated
February 7, 2002, hereinaf�er referred to as the "RFP", Contractoz''s bid response da�ed February
25, 2002, and the terms of this Contract (the "Scope of Worl�"}. In the event of a conflict
between these dacuxr�ezxts, such conflicts shall be resol�ed as follows: this Contract takes
precedence over the Bid Response and the RFP, and the Bid Response talces precedence over the
RFP. Both the RFP and the Bid R�sponse axe incorporated herein and made a part hereof for a�l
purposes as if the had been copied herein verbatim,
1.2 Contrac�or shall wark closely with the Directar of the Department of Public Events, or
hislher designee, {hereinafter referred to as `°Director"), in the performance of any and a11 related
iasks reasonably requir�d by the Director in order to fulfill the intent of this Contract.
1.3 Contractor shall d�liver aIi data, areports and documents which result from i�s �ervices to
the Director in such form as described in the Scope of Work. � ;
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1.4 Coniractor represents that aIl of its employees and subcontractars who perform services
under this Contract shall be qualified and campetent to perform ihe serviees required herein.
Contractor agrees to replace any ernployee or subcontractor that the City, in its reasonabl�
opinion, �inds unacceptable.
II. Term
2.1 The initial tenm of this Coniract shall be far five years frorn the date of its execution
unless terminated as herainafier provided.
2.2 In addition to the initial terrn hereof, the City and Contractor may mutually agree
annually on a one {1) year renewal of this Contract, not to exceed five (5) ane-year renewals.
Either party wishing to renew tk�is Confiracfi shall pro�ide a wriiten notice of the request to renew
far an additional one (1) year, no less ihan 1$4 days prior to ihe end of the then current term. If
either party daes not object within nin�ty (90) days after z-eeeipt of such notice, this Contract
shall be renewed for the additional one (].} year periad. Any renewal of this Coniract is subject
ta appxaval of City Council, which approval, if given, shall be wi�la.in such �inety (9D) day
perioc�.
III. PAYMENT FOR SERV�CES
3.1 In consideration of th� exclusive nature of �his Contract, Contractor agrees to pay the
Ciiy the paymenis described on Exhibit A hereto.
3.2 Payments shall be made with respect to each calendar man�h tbat this Contract is rn effect
na later �han the twentieth day of the following cal�ndar month, iucluding the last payment �o he
made at either tertnination or e�pira�ion of this Confiract.
33 Past due payments sha11 accrue iriterest ai the rate of iwelve percent {12%) pEr annwn. In
the event City is required to initiate litigation to collect any sums due hereunder, Contractor
agrees to pay court costs and reasonable attorney fses.
N. TNSiJRANCE REOUIIZEMENTS
4.1 Contraetor shall procure, pay For, and maintain during the ierm of this Contract, witli a
company autharized to do business in the State af Texas and acceptable to City, the minirnum
insurance coverage contained in Attaehment `B to th� RF'P, and shall compl� with all other
requirements of said Attachment `B".
v. nvDEn�zc.�Tzorr
S.1 Contractar shall indernnify, defend, and hold the City arsd its offzcexs, agents and
employees harmless from any loss, damage liability or expense for dax�nage to property and
in�uries, including death, to any person, including but �.ot liinited to officers, agents or employees
of Contractor ar subcontractors, which may arise out of any negligent act, error ar omission of
Contr�ctor in the performance af this Contract. Confiractor sha1I defend at its own expense any
suits or other proceedings brought against the Ciiy, its o�ficers, agents and employees. or �v �f
thern, resulting fram such negligent act, error or oxnission; and shall pay all,�;��es: aa�:����� ,
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BRMFS 1 337251 v5 . , ,� ��,�
a1� judgments which rrzay be incurred by or rendered against them or any of tharri irz connection
tllerewith resulting frorn such negligent act, error or omission.
VI. RIGHT OF REVIEW AN17 AUDIT
6.1 Contractor agrees that City sha11, until the expiration of three (3) years after final
paym�nt und�r this Contract is made to City, have acc�ss to and tl�e right to examine and
�hotocapy a.ny dixectly pertinent bonks, documents, papers and records of Can#�ractor invalving
transactions relating to ihis Coniract. Caniractor agrees that City shall have access during normal
worlcing hours upon reasonable advance written notic� to all necessary Contractar facilities and
shall be provided adequate and appropriate worl�space in order to conduct audiis in complianee
with the pravisians of this section, as �vell as Azfiicle VI.
6.2 Contractor furxher agrees to include in all its subcantracts hereunder a provision to the
effeet that the subcontractar agrees that City shall, until tha e�piration of three (3} years after
final payment under the subcantract, have access to and th� right to examine any directly
pertinent books, documents, papers and shall be provided adequate and appropriate work space,
in order to conduct audits in complianc� with the provisions of this Article VI. City shall give
the suk�cantractor reasonable advance notice of intended audits.
6.3 Contractor, and subcontractar sha11, agree to photocopy such documents a� may be
reasonably reques�Ced by Cit�r. City agrees to rei�nburse Con�ractor and/or subcontractar for the
cost of capies at the rates as contained in the Texas Administrative Code at the time payment is
made.
VII. GIFT TO PUBLTC SERVANT
7.1 City may �erminate this Contract immec�iately if Contractor has offered, conferred, or
agreed ta confer �ny benefit upon a City employee or official that the City employee or official is
prohibited by� law frorn accepting.
7.2 For purposes of this section, "benefit" means anything reasonably regarded as pecunia�ry
gain oz pecux�.i.ary advantag�, including b�nefit to any other person in vvhose welfare the
beneficiary has a direct or substantial interest, but does naf include a contribution or expenditure
rnade and reported in accardance with law.
7.3 Nofiwithstanding any other legal remedies, City may require Contractor to remove any of
its employees or subcontzactors who have vialated the r�strictions of this section or any similar
state or federal la�v, and obtain reiml�ursement :fvx any expenditures made to Contractvr as a
result of the improper offer, agreement i� confer, or conferring of a benefit to a City employee or
official.
VIlI. TERMINATION
8.1 City may terminate this Contract far its own convenience or for cause in th� event of a
breach of this Contract by Cantractor, which breach is not cured within sixty {60) days after
written notice thereof to Contractar, with the understanding that a11 services being performed
under this Contract sha11 cease upon the date specified in such notice. I tb� :';�ty,ter����� -���s
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Contract for converuence pursuant to �his Section, �he City shall pay Conixactor for services
performed in accardance herewith �rior to such termination, in accordance wiih a final statemen�
submitted by Contracior dacurnenting the performance of such work.
8.2 Contractar shall �ot be entitled to lost or anticipaied profits in the event this Contract is
terminated as provided for herein ar in the event that the City, in its sole discretion, decides not
to exercise any option period. �
8.3 Upon tennination af this Contract or expiration, Contractor shall not remave any property
or equipment belonging to the City.
8.4 ' Upon ternvination, Contractor at its sole expense, shall remove from the Fort Worth
Convention Center all equipment and material which Contractor owns.
S.5 Contractor recognizes that the services pzovided pursuant ta this Contraci are vital to the
City's effarts to pravide convenient �elecommunication and da�a services; that cantinuity fl�ereof
must be maintained at a consist�ntly high level without interruption; that upon expiration or
earlier texmination of this Cantract a successor may continue these sErvices; that any successor
contractar shall need phase-in training; and that Con�ractor must cooperate in order to effect an
orderly and efficient transition. Coniracior shall coopera�e with a smooth, se�mle5s transition
and have a coaperative approaoh. There shall t�e no nagative correspondence in Contractor's
communicaiions to Licensees or Exhibztors.
8.6 Contractor shall be required to prQvide phase-out orientation to its successor contractor
far up to tlu�y {30) days prior to Contract expiration at no charge to the City. Phase-out
orientation shall comprise a minimum a� 30 vu�orking days, S hours per day. Orientation may
include system operations procedures, record keeping, reports, and procurement procedur�s, etc.
Contractor shall be tatally responsible for providing the s�rvices called for by the Contaract
during its Phase-out period. In addition, khe City agr�es to wark wiih Contractor to prevent
disclosure of Contractor's trade secreis during the Phase-out period or at any tirne thereafter
including but not limited to every reasonable effort of obtaining a confidenfiality agreemant from
the successor.
IX. NONDISCRIMINATTON
As a candition of this Conix-act, Cont�actor covenants that it will take all necessary
ac�ions to insure that in connecti�n witl� any wark under this Cantract, Contractor, its e�nployees
and subcontractors, will not discriminate in the treatment or employment of any indivi�dual or
graups of individuals on the grounds of race, color, religion, national origin, age, sex, or
handicap unrelated to job perfoz�ance, either directly, indirectly ar thro�gh contractual or other
arrangements. �Contractor shall also cozx�ply with al1 applicable requirements oFthe Americans
w�th Disabilities Aci, 42 U.S.C.A. § 12101-12213, as amended. In this :regard, Contractor shall
keep, retain and sa�eguard all r�cords relating to tlus Contract or work performed hereunder for a
rninimum period of three (3) yeax's from final Contract completion, with fu11 access allowed to
�uthorized City representatives, upon request, fax purposes o�' evaluating compliance with this
and other provisions of the Contract.
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X. VENUE
10.1 The obligations of th� parties to this Contract are performable in Tarrant County, Texas,
and if legal action is necessary to enfarce same, exclusive venue shall lie in Tarr�'an� County,
Texas.
1Q.2 This Contract shall be construed under ihe �aws o� th� state of Texas. This con�ract has
been fuily negotiai�d betwa�n tha parties and any arnbiguity contaane� her�in sha.11 not be
construed adversel� to either party basEd upon which party may have written the Contract.
XI. CONTRACT PERSONAL
1 I.1 This Cont�act shall not be assigned, transferred or sublet, in wk�ole or in part, without the
prior wriiten consent of the Ci�y and an� such attempt to assign, transfer or sublet without the
written eansent of the City shall be void, provided that nothing contained h�rein shall preclude
the Contractor from granfiing a security interest to its lenders. This Cantract sl�all be binding
upon a�d inure to the benef�t af the parties hereto and th�ir respective heirs, executors,
adix�znistrators, suce�ssors and, except �.s otherwise provi�ded in fhis Contract, tl�eir assigns.
XII. NOTICES
All noiices, communications, and reporis required ar permitted under this Cantract sha11 be
personally delivered or sent via certified mail to the respective parties by depositing same in the
United States mail, postage prepaid, at the addresses shown below, unless and until either party
is otherwise nati�ied in writing by the other party, at the following addresses. Mailed notices
shall be deemed communicated as o�the date of receipt.
If intended for CITY, to:
� I: ��
Public Events Department
Fort Worth Convention Center
1111 Houston Stre�t
Fort Worth, Texas 761 fl2
If intended for CONTRACTOR, to:
CHIEF EXECUTNE OFFICER
Smart City Networks
28 West Grand Avenue
Montvale, New Jersey q7b45
XIII. INDEPENDENT C�NTRACTD�t
13.1 Contractor shall p�rform alI work and services hereunder as an independent contractor
and not as an officer, agent or employee of the City. Contractor shall have exclusive contral of,
and the exclusive right to control, the d�tails of the wark performed hereunder aa�d all pearsons
performing same and shall be solelyresponsible for ihe acts and omissid���.�'�-;�$,a���
Bi2MFS 1 337251 v5
employees and subcon�raciors. Nothi.ng hereiz� shall be construed as creating a partnership or
joint venture between the City and Contxactor, its agents, employees and subcontractors; and ihe
dactrine ofrespondeat superior shall have no applic�tion as between the City and Cont�ractor,
XN. MISCELLANEOUS PROVTSIONS
14,1 In case any one ar mare of the provisions contained in this Contract shall for any reason
be heid to be invalid, illegal, or unenfarceable in any respect, such invalidity, illegality, or
unenforceability shall not affect any other provision thereof and this Contract shall be considered
as if such invalid, iliegal, or unenforceable provision had never been contained in this Contract.
1�.2 This Coniract may be executed in any number of counierparis, each of which shall be
deenaed an ariginal and constitute onc and the same instrument.
14.3 The eagtions to the va�rious clauses af this Contract are for informational purposes anly
a�d shall not alter the substance of the terms and canditions of this Contract.
14.4 Timely perforrnance by both parties is essential to this Contract. Hpr7vever, neither party
is liable for delays or other failures io perfarm its obligations under this Cont�act to the extent the
deiay or failure is caused hy Force Majeure. Force Majeure means fires, floods, and ather acts of
God, explosions, war, terrorisfi acts, riots, court arders, and, the acts of suparior governrnental or
military authority or other similar incidents au�side the contral of the parties that rend�rs the
perforrnance of thi� Cantract impassibl�. This relief is not applicable unless tha affected party
daes the following: uses due diligence to remove the efFects of fhe Force Majeure as quickly as
practicahle; and provides the other party with prompt written no�ice of the cause az�d its
anticipated effect. The Cifiy may perform £unctions itself or cantract them out during periods of
Force Majeure. Such performance is not a default o� bxeach af this Contract by ihe City. If the
Force Maj�ure continues more than six�y (60} days, the Director rnay tezx�inate this Contract by
givz�ng seven (7} days writt�n notice io the Cantractor,
14.5 Except as provided in Section 14.7, CONTRACTOR WANES ANY CLAIM IT MAY
HAVE FOR FINANCIAL LOSSES OR OTHER DAMAGES RESULTING FROM THE
TERMINATIQN of this Caniract pursuant to the terms hereaf. Cbntr�actor is not relieved from
performing its obligations under this Contract due to a strike or work slowdown of its employees.
Contractor shall employ only fizlly trained and qualified personnel during a strike.
14.6 This Con�ract, together with the Exhibits hereto, embodies the complete agreement of the
parties hereto, superseding a11 oral or �vritten previous and contemporary agreements bEtween the
parties and relating to matters in this Cantract, and except as otherwise provided herein cannot be
modified without written agreement of the parties to be attached io and made a part of this
Coniract.
14.7 In the event the City ie:rminates this Contraci, pursuant to Section $.1 for convenience or
pursuant to Section 14.4, ihe City will reimbuzse the Contractor the balance of any unamortized,
appraved and authorized capital improvements made at the facility by the Contractor, sueh
tern�.ination not being bas�d upon a default or breach of ihis Contract.
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BIZMFS 1 337251 v5 �
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14.8 Within fifteen days after the execu�ion of this Contract, Contracior shall post a
performance bor�d �n �he amount of $25,040, in form reasonably satisfactory ta the City, to
secure Contractor's performance hereunder.
EXE�UTED this the ,�� � day ofo��, 2002.
BiZMF51 337251v5
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AT EST
ity S
Approved as to form and legality
BY�� ���� � �� Cr/c�'l
l�ssistant�'ity Attorney
CITY t
:
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Cantxa�� �,u�.k�r�riz���on
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1����
ATTEST: Smart Ciiy Networks Lizzlited
Partnership
��� BY� �� �
� � Name: �,a.r.�. l L , •�.�6i /�• �r
Tztle: �� � i'd�-v �--a
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Exhihit A
Commission Payments
Contractor sha11 pay t� the City the %1lowing cor�rnissions (revenue share paynne�ts):
Gross Revenues
$0 through $25,000
on tb� next $75,OOQ
on �he next $100,000
on Gross Revenues in
excess of $200,000
2. Special Circuits
P�rcenta�e
10%
15%
20%
25%
I�DN, DSL, T1 and other special cireuits not provided from Contractor's standard
inventory wiil raceive a commission of �ive percent (5%) of the Gross Revenues.
3. Pagers, Fax Machines and Cellular Phones
Contractar will provide a�'ive percent (5°!0) commissian on the Net Revenues it
receives t'or these services.
4. Enhanced Services e.g., cyber cafes and webcasting
Contractar will provide a three percent (3 °fv) commission on Nei Revenues it
r�c�ives.
1. With respect to Vaice 8ervices, Lang Distance and Data Services the following
applicable percentages of combined Gross Revenues (as hereinafter defined}:
Far purposes her�of "Gross Rev�nucs" shall mean amounts the Cantractor billed
exclusive of ta�es and amounts refunded and "Nei Revenues'° shall meaz�. the ana.ounfis the
Contractor collects fram subcontractars.
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CITY OF FORT WORTH
PURCHASING DIVISION
Requesf For Pxoposal� (RFP)
for
Coixi.nn.unica�ion Se�vi�ces (Voice and Data) �or the
Fart Worth Can�ention Center
Re�erence RFP No. 02-0Q47
PROI'OSAT. SUBMT55FON DEADLINE:
'��"��''�'��' THUI�SDAY, FESRUARX 28 , 20Q2 AT �.:30PM CENTRAL STANDARD TIME
�������
NO LATE PROPOSALS WILL BE ACCEPTED
P�tOnOSA�.S SHA�.�. B� D�LIv�R�D To: PROP05ALS SHALL BE MAII.ED TO:
Cz�rY OF FoRT WoR� P�rrzc�snvG DzvzszoN
LoW� L�v�r,
� 000 THROCICMO�tTON STREET
FoR'r WO�TH, TEXAS 76102
CITY OF FORT WORTH
Pu�c�sFNc DrvisraN
PO Box �7027
FoRT WoR�, T�xAs 76102
NAME AND ADDIZESS OP C�MPANY
SUBMITTiNG PItOP05AL:
�OR ADDITIONAL TNFO�{MATTDN C�NCERNING
THI5 RFP PLEASE CONTACT:
M� Lowny, Puz��AsnvG Su���zvrso�z
(81� 871-8384 E—MAIL LU}VRYMC�CI.FOitl'-41'DATH. TX.Z15
�e�k�r�'FYe*Ye:��e*�r*%�*:F:F***�k�Y*�r�r�Y*:F*****fl�*******�l k:F*****Ye�k�r:k:Hk�Fsk
Pre-Proposal Conference
Thursday, Febru�y 1�, 2Q02
1.�:Oa a.�. in roox� W104 at the �ort Worth
Canvemtion Cenfer,1111 Houstor� St.
Contact Person:
Phoz�e: ( )
Signature:
Printed Name:
Fax: ( )
�
�ITY OF �ORT �IIORiH
REQlJEST FOR COMMUNICATIOIVS SERVICES
�ORT L�fORTH CONVENTION CENTER
TABLE OF CONTENTS
Sectioz� 1.0 INVZTATTON ................................................................................................. 3
Sec�ion 2.0 PURP�SE STATEMENT .............................................................................. 4
Section 3.Q SACKGROUND & FACILITY INFORMATION ...................................... �
Section 4.D SOLICITATION PR�CESS .......................................................................... 5
Sectzon 5.D SCOPE OF WORK AND EXPECTATIONS ............................................... 6
Section 6.0 CURRENT TECHNICAL EQUIPMENT AND FACILII'IES ................... 9
5ection 7.0 PROPOSAL INSTRUCTIONS ..................................................................... 9
'Section 8.� RESPONSE FQRMAT .................................................................................12
5ectian 9.0 SELECTrON CRITERIA .............................................................................. �3
Attachrnent A EXISTING PA5SIVE & ACTNE EQUIPMENT ......................................15
Attachment B BASIC TNSURANCE REQUIREMENTS .................................................. 21
City n# Fori Worth, Texas
Page 2
CITY �F FORT 1f�IORTH
REQU�ST FOR COMMUNICATIONS SERVTC�S
FORT Vi,�ORTH CONV�NTION CENTER
1 INVITATION
The City of Fort Worth is requestir►g propasal� far azz
exclusive providex for the operation of Communication.
Se�.vices. (vaice and data) at the Fort Worth Coz�vention
Center for facility clicnts and exhi.bi.tazs. The length af
the contraci is �xpected ta be five years with a m;r,;rr,um
of three years dependix►g upon terms agreed to in
negotiation. A renewal option for five one-year periods
after the initial ter�n will be considered. Respondents
must deinonsixate capability and expexience in �ravicling
a broad xan.ge of cornmunicatians services.
1.1 One (1) origiinal and three (3) reproducible Copies of the sealed proposal,
marked "R�P-Co�znuni.cations Ser�ic�s - Fort Worth Convention
Centex" wiil. be accepted until Thursday ,February 28, 20Q2 C�3 1:30 PM.
Responses received after the above date and ia.�e will not be
considered. Ii is the Propasers duty to z�ke sure that �he responses are
received by the City prrar to the sta�ed deadline.
Purchasing Office
City of Fort Worth
1000 Thrackmarton
Forf L1Vorth, TX 767.02.
1.2 A p�e-subnuttal conference will be conducted on Thtxrsday, Februazy
14, �00� a� 10 o'clock arn in W104 at the Fort Warth Canvention Centex
to answer questions regarding the prapasal requirernez�ts. All
praspective P�oposers are encouaraged to attend. Non-attendance on
the part of a Pxo�oser sha11 not �elieve the Pxopaser of any
responsibility for adhexence to provisions oi this proposal package or
any addenda there#o.
1,3 Responses must be in 8�/z" bp 11" format. Any matexzals tl�at are larger
fhan �his size shotxld be folded to fit into the $1/s" by 11" format.
Proposals must include at least the requested information. The City
reserves the �ighi to request additional information during the RF'P
review pe�iod.
CiEy ot Fort Worth, �exas
�age 3
CITY OF FOR7 WORTH
��QU�ST FOR iaOMMUI�ICATIONS S�RVICES
�ORi if'�QRTH GONVENTION �ENTER
1.4 The outside af the pac�Cage should be clearly marlced with the follawizzg:
"RFP Response-Convention Center Cnmrnunications Serva.ces Due by
1:00 p.m. February 28, 2002".
7..5 RESPONSES THAT ARE NOT SUBMITTED IN A SEALED ENVELOPE
OR CONTAINER WILL NOT BE CONSIDERED. TELEGRAPHIC OR
FACSTMILE RESPONSES WILL NOT BE ACCEPTED.
1.6 Questions regarding the required procedure for the subzxuttal of
proposals shall be subrniit�d in wrifing ax by �AX to Mr. j'ames Horner
at (81� 212-2756. Responses to quesi�ons will be provided in �iting to
all known participants. Questions shottld be submitted by Februaxy 39�,
�OD2 �o ensuxe a i:i.mely Response.
� PURPOSE STATEMENT
2.1 The City anticipates entering into a Cornrnuni.catians Services
Agreemen� ("Agreernen�') with a Proposez for exclusive
comm�xticatinns services (voice and data} for facility users at the Fart
Worth Convention Center. The comrnunicatians services will �not
include se�rvice for Convention Ce�ter Adnv.nisi�ati�e Offices ox House
Phones that will continue to be prov�ided and maintained fi.hrough the
City of Fort Worth TT Solutions Department. Under the Agreement, the
Proposer vvould commit ta providing communications services in a
inallner that meets the goais di the City a�nd �he Public Events
Depart-�nent.
2.2 The scope of work includes, but is no� limited to, providing cliexi�s and
exhibitoxs a iulI zaxige oi communieati.ons services for vaice and data.
3 BACKGROUND AND FACILITY INFQRMATION
3.1 The Fort iNorth Canventian Center is a mulH-puxpose facility n+rhose
goal is to exthance eConomic developme�t of the downto�n business
c�istrict by developing a convention center of appropriate size and
characte�ri.stic to eap�xxe potential market events. A twa-phased, $�D
milli.on+ expaz�sion pxoject is in progress.
3.2 Phase I of the Expansiox� Pxoject, scheduled for completion in Spring
2dp2, wi1l expa�.d exhibi.� hall space b� approacin-iat�ly 57,OQ� square feet;
and add appxoximately 12,000 square feEt of ineet�ng rooms and a
City of Fort Worth, Texas
Page 4
Cf�Y DF �ORT WORTH
R�QIl�ST FOR �OMMIlNIGAiIONS SERV�CES
FORT WORTH COI�VENTION CENTER
30,OQ0 square foo'� Ballroorn. The Grand Soufih Entry will be adjace�t to
the beautiful Fart Worth Vt�ater Gardens and P1aza.
3.3 Phase II af the Expansion Project, scheduled for eomple�ion in Spxing
2Q03, will add approxirnately 20,000 square feet of additional ex%ibit
s�ace, approximat�ly 18,D00 square feet of additional meetirig space and
rnodernize the e�sting 100,000 square feet af exhibit space.
2.1 In Fiscal Y�ar 98-99 & 99-OQ, prior to construction, �he Forf Worth
Canventian Center hasted over 30D annual events that resulted i� over
1,000 use days and att�racted over 1,100,000 people to the downtowr►
area each year, Dtui�g FY9$-99, 38 state and national conventior�s; �5
trade shows and 5$ consumer shows utilized the facilities. During
FY99-00, 29 state and national conventions; 10 trade shows and 35
cozzsumer shows utilized the facilities.
3.� It is azzticipated tiha� the number of evEnts will significan�lq aizicrease
upan the completion of the expansion prajecf.
4 SOLICITATION PROCESS
4.1 The following projected tu�rietable should be used as a�nrorking guzde
for plaruzi.ng purposes. It is the goal of the Fort Worth Convenfion
Cez�.tex fox the Communications Services Contractar to be in place when
Phase I apens in Spring 2002. The City of Fort Worth resexves fhe right
ta adjust the timetable as required during the course of the RFP, Proc�ss:
4.1.1 Issue RFP, February 6, 2Q02
�.1.2 Pre-Prapvsa� Con£erexi.ce and Site Visit -February 14, 2002 C�
7�:OOa.m.
4.1.3 Responses due, February 28, 2002 @ 2:30p.m.
4.I.4 Ora� Presentations/Interviews (if necessary), March 7, 2002
4.1.5 Final Evaluation & Negatiation, Maxch 8-11, 2002
4.1.6 Recamrnenda�.ons to the City Council {Pre-Council/EDC),
March 26, 2002
4.�..� Appraval of Agreement by the City Council, Apri12 or 9, 20Q2
4.1.8 Contract Execution, Aprii 3 or 10, 20d2
Cify of �ort WorEh, iexas
Page 5
C1TY OF FORT'V4�OR1'H
REQU�SY FOR COMMIlNICATIONS ��RVIC�S
�ORT WQRTH CONV�N f ION CENT�R
4.� .9 Commun%cations Sezvices Irnplemented, Apri115 or 22, 2a02
5 SCOPE OF WORK AND EXPECTATION�
5.1 The Coz�t�ractox, as a m�nimum, rnust achieve aa�d maintain the
perforrrlance outcomes listed belaw, consistent wi�h acceptable
standards Qtherwis� agreed to throu�h a contract resulting from thi�
RFP. Contractors �nay also propose to achieve additional perfoxmance
auicomes beqond those xninimally required. The communications
services for the Fort Worth Convez�tian Center are as follows:
5.1.1 Client/Exhibitor Data Support - To provide Internet access/daia
sexvices to co�vention clients/exhibitors of the �ac�J.ifiy.
5,1.2 Client/Exhibi.tox Voice Support - To provide telecomrn-�xrii.cation
services ta elients/exhi�itors af the facility.
5.1.3 Proac�ive marketit�g of voice and data servi.ces to th�
clien#s/exhibztoxs of the facility. �
5.1.4 Provide the maximu� revenue to the City of Fort Worth.
5.2 The Contractor will be provided space to house all data and
te�.eco�nznunication equipment as weIl as space f�r r�quired
admini.strative duties, It may be necessary �ar the contractor to pxovi.de
additional storage far eq�ipment afi an off-site location.
5.3 The Cantracinr must provide a sa.les representative, and a technician,
�nd additianal technicians as required by the event needs. The sales
representative and the techt�cia� can be the same person as long a� the
sales requirezne�nts and the technical/caverage requirex�ents rneet the
standards set by tki.e City of Fort Worth. Sa1es az�d techni.cian must be
on-site durir►g events requiring telecamwnunications ser�rices and znust
be accessible by telephone during noxxnal business hours fax orders. It
is axiiicipated that once Phase II of the expansion is corx�plete, on-site,
full-time staff will be necessary. Onc� on-site, the Contractar must
provzde the sales representative and the full-ti�ne �technician with a
personal compufier with appropriate software compaiible to City of Foxt
Warth req�aireznents.
5.4 The services the Cantractor will be responsible for pxoviding include,
but are nat limi.ted to the iollowing:
City of �ort Worti�, 7exas
Page 6
�ITY OF FOR� iiIdORTH
�EQL3�ST FOR COMMUNICA710N5 SERVICES
FORT WORTH �ONV�NTION CEI�T�R
5.4.1
AIl the requirements of Client/Exliibitor Data suppart including:
�.4.�.�
5.4.1.2
�.4.�..3
5.4.1.4
�.g.1.5
5.�.1.6
�.4.1.7
5.�4.1.8 Full account �eporting to City of �ort Worth of all
c�ata reven�ttes and; monthly xeconciliation and
pay�m.exi.t of all revenues due to �he City of Fort
Worth.
�.�.1.9 Coorciination of Internet access arrangement for
Client/Exl�ibitors and 24/7 Network mozv.toring of
access while show is in prvgress,
5.4.1.10 Timely installation and re�.novaY of line draps iz1
appropriate floor or c�lumn locations before and affier
shows.
5.4.1.Z�
5.4.1:12
5.4.1.I3
5.4.1.1� Assist exhibitors wifh interface or configuration
problems such as IP address�s, DNS names and cab�.e
configurations for Internet aceess up fo the
demarcation poini.
Marketing to all clients/exl�ibitoxs o# all possible data
suppor� services.
Receipt of flrders from clients/exhibi�ars.
All event data support set up/tear clown.
Billing and coll�ction to aII clients/exhibitors.
Clean up and rnaintain all w�all daia jacks and exlii.bit
hall wiring.
Mainfairt files for all events.
Provide order forms per City of Fort Wor�i
requirements.
Caardina�ian o� Speci.al Access Axrangements from
provider such as TSDN, T1, Switched 56, etc.
The timely installation and rernoval of cabIing for
small LAN's, etc.
Provide and rnaintain routers (depending an access
arrangement} and Efihernet hubs for exhibitor use,
City of Fort Worth, 'iexas
Page 7
�ITY OF �OR7 �IORTFi
��QUEST FOR COMMUNICATIDI�S S�RVICES
�ORT WQRTH COI�VEiVTION CENTER
5.4.1.15 Cfloxdinafian of any carriex and Interne� Service
Pxovidex for probiem resolution df Internet access
a�d any related net�rork problem.
5.4.1.1b 24/7 elecfironic m.onitoxir►g of internet access during
shaw hours.
5.�.2 All the requi�rezn.ents of Clien�/Exhi.bitar Voice suppox�
incluc�iai.g:
�.�.2.1 Marketing to all clients/exhibitors of all possible
voice suppori services.
5.4.2.2 Receipt of orders frorn elients/exhibitors.
�.4.2.3 .All even� voice support set-up/tear down.
5.4.2.4 BzUing and collection ta all clients/exhibitors.
5.�.2.5 Clean up and maintain all meeting wall voice jacks
and exhibit hall wiring.
5.4.2.b Maintain fi�es for all �vents.
5.4.2.7 Pxovide order forms per City of Fort Woxth
. requirements.
5.4.�.8 Timely prograrnming of PBX to accomrnoda�e orders
for shows.
5.4.2.9 Timely installatian and xemoval Of C�'D�7 IIriES in
apprapriate floox locations befare and after shows.
5.4.2.1a Rental, activation and accounting of telephanes as
reques�ed by exhibitors. This could alsa expand to
othex xnarketable devic�s such as cellular phones,
' faxes, pagers, etc. that the cont�actor may z�n.arket
during the contract periad.
5.4.2.T1 Maintenance of client/e�ibitor voice wiring
infrastructure.
5,4.2,12 Full call accounting of all t�pEs o� calls originating
ironn Exhibi�ors including Lacal, 0+, Inira ar�d Iz�.ter
Ciiy of Fort Worth, Texas
Page S
CITY O� FORT V�I�RYH
��QUEST FOR COMMIJNICAT[ONS �ERViC�S
�OR'� �IORTH CONV�NTION C�NTER
LATA LD, 800, Information, and International (all
�hese categories have different rates).
5.4.2.�3 Full accauzi.t xeporting to City of Fort Worth of all
voice reven�xes az�d; Monthly reconciliation and
payment of alI revenues due to the City af Fort
Worth.
6 CURRENT TECHNICAL EQUIPMENT ANU FACZLZTXES
Eq�ipment propased mu.st be compatible w�i.th existing equipment and
i.�.fxastructu�re at the Fort Worth Conventian Center. A listing of Active and
Passive Telecom�n.unicaf�ons Ec�ui:p�►ent installed for the facility i.s attached as
Attachment "A". P�oposers are responsible for verifying existing equipmerit
and infrastruciure.
7 PAOPOSAL INSTRUCTI�NS
7,� Con��liance with the RFP. Proposals ntust be in sirict �aynp�iance with
�his Request for Praposa�s. Fazlure ta comply with all pravisioxts of �te
RFP sha11 resu�t in disqualificati.on. �
7.2 Acknowled�ement of ri�surance Rec�uiremen�s. By signing its proposal,
Proposer acknowledges thaf it has read and unders#anc�s the insurance
requirements for the proposal. Proposer also understands that the
evidence of r�q�xired insurance must be submitted �cvithin fifteen (15}
days following approval. of Agreement by the City Council; otherwise,
the City of Part Worth n�y rescind iis a��eptance of the Contractor's
proposal. The ansurance requiremez�ts are attached as Attaclvnent "B".
7.3 �valuation of Proposa�s.
7.3.1 The City of Fort Worth wilI exaxxune proposals to elin�it�ate
�those, which are clearly non-responsive to the stated
requirernents. Therefore, Contractors shoul.d exercise particular
car� fn revY.e�ving the Propasal Format required for �s RFP.
7.3.2 The detazled evaluatio� that £allows th.e ixzzdal exami.�ation may
result in rnore f�ian one fina�s�. At this poin'�, the City of Fort
Ciiy af Fort Wor�h, Texas
Page 9
C�TY �F �OR711VOR7H
REQIJ�ST �DR COMMUNICATfDNS SERVICES
FORT IIVORTH COhIVENTION CENTER
Warth may xequest presentatians by Contractors, and carry ou�
z�egotiatiox�s fox the purpose of obtaining besi and final offers.
7.3.3 The City of Fart Worth reserves the right ta withdraw this RFP
at any tirne ancl. fo� any reasan.and to iss�xe such clarificati.ons,
rnodifications, and/or arnendments, as it may� deezn appropriate.
7.3.4 Receipt of a proposal by the City af Fort Worth or a subm7.ssion
of a proposal ta the C�.ty of Fort Worth canfers no rights upon
the Cantractor nor obligates the CiEy of Forfi Woarth in any way.
7.3.5 The City of Fort V�lorfih reserves the ri.ght to waive minor
irreg�.larii-ies in proposals, pxavided that such action is in the
best intexest af the Czty af �oxt Worth. Any s�ch waiver shall
not xn.odify any remaining RFP requirements or excuse the
Co�tractor from full cornpliance with the IiFP specifications and
ather cantract r�quirements if the CQntracto� is awarded the
Cantract.
7.4 Ambi,p,�zity, Conflict ar Other Errors in the RFP
7.4.1 Tf a Cantractor cliscovers any ambiguity, canflict, discxepancy,
ornission ar oiher erxor in �ie Request for Proposal, it sha�l
iminediately notify the City of Foxt Worth af such error in
writing and xequesfi modifica�.on or clarificatian af the
document. The City of Fart Worth will make modificafi.ons by
issuing a written revision and wi�1 g'ive wxitte�ri notice to all
partiEs who have received this R�'P frozn the City of �ort Worth
7.4.2 The Contractar is respansible for clarifyin� any ambiguity,
canflict, discrepancy, onlission ox o�her error in the RFP priar to
subnvtting the pxoposal ar it shall be waived.
7,5 Praposals and Pxese�tai�on Costs. — The City of Fort Worfih will not be
liable in any way for any costs incurred by any Prapvser 7n the
preparation of its proposai in respanse ta thi.s RFP, nor far the
presentation of its prpposal and/or partica�ation i.m any discussions or
negatiations.
7.6 Reiection of Proposals. -- The City of Fo�t Worth reserves tr►e right �o
a�ccept or reject in whole or in part any or all proposals subxnitted. The
Ciiy of Fori shall reJect the proposal o� az�y Contractor thai is
deterrnined to be non respor►sive. The trnreasonable failure of a
Contractor to promp�ly supply iniormation in connection �wifh respe�t
City of Fort Worth, iexas
Page�10
ClTY OF FORT 1niORTH
R�CdUES7 FOR COMMUNICA'i10�lS S�RVICES
�ORT' 11VORiH �ONV�NiION CENiEit
to respansibility may be grounds for a determinaiion of non-
responsibility.
7.7 Accet�#ance of Pro�osals. -- The City o# �ort Wox#h shall accept all
pr4pasals that �e submitted pxopex�y. However, tYie City of Fort Warth
reserves the right to requesf clarifications or corrections to prap�sa�s.
7.8 ReQtY.esfs for Clarificatioris of PropasaL�. -- Requests by the City of Fort
Worth for elarifieation of proposals shall be in wrzting. A request for
clarification shall not allow �or the altexation of a Proposef s pricuzg
iunioxmation coz�tained in its cosf proposal.
7.9 Validitv of Proposa.�s.
7.9.I All pxoposals shall be valid for a period of 180 days calendar
days froxn the subrnission date.
7.9.2 If a Proposer does not desire proprietaYy informatian in the
proposal �o be disclosed, it is required to identify a1I propriefary
information in the proposal. This identification will be done by
individuallp marking with the wards "Pzopxxe�ary Information"
on each page which such proprietary information is found. If
the Proposer faiis to identify proprietary information, it a�ees,
by submission of the proposal, that those sectivns shall be
deemed non praprietarq and made avai�able upon public
request.
7.9.3 Proposers are advised that the confidentiality of their pxoposals
�nrill be praiected by the City to the extent p�znitted by la�v.
Pro�osers are advised to cozlsidex fhe i�r_plications of the Texas
Open Records Act, particularly after the proposal p�ocess has
ceased axid -rhe contrac� has been awarded. While there is
pro�ision in the Texas Open Records Act to protect pxoprietary
i�#ormation, particularly under Section. 3{9) and Sec�ion 3(10) of
this Act, where the Proposex can meet cert-ain evide�tiary
standarcls, please be advised that a detexmination on �v'hether
those standards have bee� met will no# be decided by �e
Pxuchasing Divi,sion of the City of Fort Worth, but by the Office
of the Attorney General of the State of T�xas.
7.Z0 The City shall provide the release of a11 public informatian cancerning
the projec�, including selection annauncemen�s and contract awards.
Those desiring to re�.ease information to the public must receive prior
v�itten appraval from an authorized representative af the City.
City ot' �or� Worth, Texas
Page 1'!
�IYY OF FORY IIVOR7H
R�QLl�ST FOR COMMLINICATIOtVS ��RVICES
�ORi �QRTH CONV�NTiON (;�N��R
7.1x Neithex fihe City nor any of its officers, agents, consultan�s or em}�loyees
shall be responszbl.e fox the accuracy of ariy infarmation pro�rided as
part of this RF�'P. All �'xoposers are enc�uraged to independently verify
the accuracy af any it�ornnation provided. The use of any of this
information in the preparatio� af a Response ta the RFP is at the sole
risk of Proposer. '
7.12 The Proposer shall not collude in any manner or engage in any practi.ces
with any o�her Praposer(s}, which xnay res�rzct ox etiminate �o�.petition
ar otherwise restrain i�rade. Viola�ion of �is instruction will cause the
City �o reject the Contractar's s�bmittal, This prohibition is r►ot intended
to preclude joint venttzxes ar subconiracts.
7.13 All Responses submitted rnust be the original work product of the
respondent. The copying, paraphrasirtg ar other use of substantial
portions of the woxk praduct of another respondent is not permitted.
Failure to adhere to this �izlstxuction will result in the rejection of fhe
Response.
S RESPONSE FORMAT -- The iterns listed below shall be submitted wi�h each
pxopasal and should b� submit�ed in the order shown. Each secl7iion should be
cl_e�1y labeled, with pages numbered and separated by tabs (8.3 Management
Sizmxnazy, $.2 Business Plan, 8.3 Incnme, etc.). Failure by a Contractor to
include all listed 'ztems may result in the rejectian af its proposal. All �ep�rts,
�harts, s�hedtxles, or other appended documentation to an�r proposa�., content af
basic proposal, or cont�acts and any responses, i�quiries, corresponde�ce, and
re�ated material submi.tted by Contractor shall becarne praperfy of the City of
Fort Worth upan receipt.
8.1 Mana�ement Surnxs►a�ry - Pxovide a cover �.etter indicating the
underlying philosophy o� your firm in providing the Cornmunications
Ser�vice to the Fart Worfh Conventian Centex.
S.2 BL151i1�55 P�all
8.2.1 Descxaptian of the propased contract team, and the role to be
piayed by each n�exnber af the praposed team.
8.2.2 Proposed tean�. axganizational struciure, inferrelationships and
interactions.
8.2.3 Detailed plan of approach (including major tasks and sub-tasks)
Cify of Fort Warth, 'fexas
Page 'I2
C��Y oF �o�r l�IoR��
�EQlJE5T FOR COMMUNICATIO�lS �ERVICES
�OR'� �910RTH CONV�NTION C�NTER
. ,
8.2.4 Proposed service quality pragram
8.3 Incame to the Cit�v o€ Fort Worth
8.3.1 Provide a commission pexcentage to be pazd �o the City of Fort
Worth on gross sales far Coznnzun-ications Sexvices.
Consideration will be given for a sliding scale fee structuxe.
$.4 Praposed �auivment and Infras�ructure, -- Provide a detailed listuig of
all proposed equipment a�.d infrastructur� changes of current systezx►s.
S.5 Corpaxate E�yerience and Capacii-,v
8.5.1 Provide inforrnation fihat documents your fixm's qualificatiozls to
produce the required outcomes, including its ability, capacity,
skill and fixiaz►cial strength.
$.5.2 A detailed desc7ription of three pxojects mast similar zn scope to
i�he Coxnmuziications 5ervices pzograrn
8.6 Kev Personnel-
8.b.1 Ai-�ach res�nes of all managers, senior-level supezvisors, and
techt�cians who may be znvoTved in the managexnent of the total
package of services, as well as �he deli�ery o# specific services.
8.6.2 Name of a single ca�.tact� person for all correspond�ce and
natifications
8.7 Acceptance of Conclitions - Indicate any exceptio�ns to the general terms
aztd conditions of the R�P and to insurance requirements and other
reqciireme�nts lisfed zn the RFP.
9 SELECTION CRITERIA
9.1 The qualifications of the Contractars will be evaluated based on the
following criteria:
9.1.� Responsiveness and Feasibilifiy of Proposed Bus:iness Plan,
considering overall approach/philosophy ia providing the
City of �ort Worth, �exas
�age �13
�ITY O�r FORT 1��RYH
R�QUES� FOR COMMUI�ICATIONS SERVIC�S
�ORT iNORtH CONV�NTION CENTER
service, proposed contraet tearn and argaxiizational structtzre,
detailed pian of approach (in�lud�ng major tas�Cs and su.btasks),
and proposed service quality progra�n, (331/3°�)
9.1.2 Contraetor's C�mrnitted Income az�d Coz�n.mission Percentage to
f�ie City of Far� Woxth. (331/3%)
9.1.3 Contractor s A�ility, Capacily, Skill and Financial Strength ta
Pravide the Service (331/3°�)
9.1..4 Bond Requirements. The awarded Co�i�ae�or shall provide ihe
City of Fort Worth witli a�.00% perfarmance and payment bond
at tizne of contract execu.tion. Said bonds shall be equal to the
axnount of �he one-year m;,,;,,,um g-�xarantee ta be paid to �he
City of Fort Worth or an amount agreeable to b�th par�ies. The
surety company must be authorized amd licensed to do business
in the 5tafe o� Texas.
Gity of Fort WorEh, Texas
Page 1�4
GITY OF k�ORT IIIIORTH
R�t�UEST FDR �OMM[1NlCATIONS �ERVlC�S
�ORT �IORiH �ONVENTION C��1TER
City of �ort Wortit, Texas
�age 15
CIiY O� FORT V'��RTH
REQUES7 FOR C�MMUNICATIONS �ERVICES
FORT 1IVORTH CONV�N7I0[� CENT�R
���[���i11�f1� Ec���
����COf'Y�i�Uiil��'�I�C1S
�c�i�� and �a��ive
�quip��n�
��r� l�llo�h C�nv�n�ior� �ent�r
Phas� �
�xpan�i�n a�d F��r�o�a�ior�
City of Fort Worih, Texas
Page 16
C��r�' o� FoRr woRr�
REQl1E5T FDR �OMMUiVICATIONS SERViCES
�ORi �NORTH CONVENTfON C;ENTER
%1e�ommunic��ions /�ctive �quipment
Base
Part No.
WS-C3548-XL-�N
CAB-AC
WS-G5484
WS-C6509
WS-CAG1300W
CAB-7513AC
SG6K-5UP-8.1.3
WS-X6K-S1A-MSFC2
MEM-C6K-FLC2�M
S6MSFC26V-12108�
MEM-MSFC2-128MB
W5-X6348-RJ-�45
W5-X6408A-GBIC
WS-G5484
WS-C3548-XL-EN
i CAB-AC
I WS-G�484
I WS-C6�09
I WS-CAG1300W
I CAB-7513AC
I SC6K-SUP-6.1.3
I W5-X6K-S9A-MS�C2
I MEM-C6K-�LC24M
I SBMSFC2BV-12108E
I M�M-MSFC2-128MB
I WS-X6348-RJ-45
I WS-X6408A-GBIC
I WS-G5484
I C15C�3640
I CAB-AC
I S364B-12104
I MEM36Q0-9 6FC
I NM-1 FE2W
I pell Dimension 430a
I CWW-6.0
I PIX-515L3R-BUN
Description
Catalyst 3548 XL Enfer�rise Edition
Power Cord, 11 aV
� D00 BAS �-SX
Catalyst fi549 Chassis
CataEyst 6000 1300W AC Pawer Supply
AC Power Cord North America
Catalyst �OQQ Supervisor 1 Flash [mage, Reiease 6.1.3
Gatalyst 6000 Supervisor�.Engine 4-A, 2G�, plus M5�G2 and PFC
Catalysk 6000 Supervisor PCMCIA Flash Mem Card, 24M8 Optio�n
Cafalyst 600D MSFC2 105 �eslctop wNIP
Catalyst 6�00 MS�C-2 Mem, 128MB DRAM �ptifln
Catalyst 6000 48-port 101100, Upgradeabfe to Voice, Enh QoS
Catalyst 6000 8-part Gigab�t �the�-net Module (Req. GBICs)
�OOaBASE-SX'Short Wa�elength' GSIC (Mulfimode Only}
Catalyst 3548 XL Enterprise �dition
PoweT Cord, 1 �OV
10006A5E-5X -
Catalyst 65Q9 Chassis
Catalyst 6000 1300W AC Power Supply
AC Power Cord NoriF� America
Catalyst 60p0 Super�isor 1 Fiash Image, R�lease 6.1.3
Catalyst 6afl0 Supervisar Engine 1-A, 2GE, plus MSFC-2 and PFC
Catalyst 6QpQ Supe�-visdr PCMCIA Flash Mem Card, 24M6 Option
Caialyst 6a00 MS�C2 IDS Desktop wNIP
Ca#alyst 6a00 MSFC-2 Mem, 928M6 DRAM Option
Ca#alyst 6D00 48-port 101100, lJpgradeabfe to Voice, Enh QoS
Catalysi 6000 8-port Gigabi� �themet Module (Req. GBICs)
1000BAS�-SX'Short Wavelength' G81C {Multimod� Only)
Cisco 3600 �4-s[ot Modular Router-AC with IP Saftware
Power Cord, � 10V
Cisco 36�a Series 105 IPIIPXIATID�C
16MB F�ash Card for the Cisco 3600
1 TQ11Q0 �therne# 2 WAN Card Slot Network Mfldufe
P4 1.5GHz, 256MB RAM, 20GB, Win2000, NIC, 15" Monitor, 3 yr.
CiscoWorks for Windows 6.0 NT1981200d
PIX 515 Unrestricted Bundle
C��y
5
5
5
1
fi
�
9
i
1
1
1
4
1
8
1
1
1
1
1
9
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9
1
1
1
1
3
24
1
1
9
9
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1
City of Fort W�rth, Yexas
Page '�7
� CA8-AC
I SF-PEX 6.0
1 ��x-4F�
, PIX-515-FO-BL�N
+ CAB-AC
' SF-PIX 6.0
I PIX-4FE
Ci�Y o� �o�r �lo��H
R�QUES� FOR �OMMUNICATIONS SERVIC�S
�OR� �,�,1QRTH CONV�NTIOIV �ENTER
Power Cord, 110V
PIX v6.0 Software
Cisco pIX 4-port �01100 �t�ern�t Intertace
�'!X 515 Failover Bundle
Power Cord, 110V
PIX v6.0 Software
Cisco PIX 4-port 101100 Ethernet EnterFace
Cify af �'ori Worth, Texas
Page 18
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CITY OF �ORT �IIORTH
��QU�ST �OR �OMMUAiICATIONS SERVICES
�ORT �ORTH CONVENTION G�NTER
�
Add Al�ernate �5
I Part No. Description
I WS-C3548-XL-EN Catalyst 3548 XL Er�terprise Edition
I CAB-AC Power Card, 110V
� WS-G5484 1000BASE-SX
I W5-X6348-RJ-45 Catalyst 6000 48�port 10110Q, Upgradeable to Voice, Enh QoS
Spares
Part No. �escription
� WS-C6509 Catalyst �509 Chassis
I WS-CAG1300W Cafalyst 60001300W AC Power Supply
� CAB-7513AC � AC Pawer Card North America
I 5C6K-SUP-6.1.3 Catalyst 6400 Supervisor 1 Flasl� Image, Release �.1.3
� WS-X6K-S1A MSFC2 Catalyst 6000 5upervisor Engine 9-A, 2GE, plus MSFC-2 and P�C
� M�M-C6K-�LC24M Catalys# 60Q0 Supervisor PCMCIA Flash Mem Card, 24M6 Optior�
I SSMSFC2BV-�21Q8E Catalyst 6400 MS�C2 [OS ❑esktop wNIP
I MEM-MSFC2-128M6 Catalyst 6000 M5FG2 Mem, 128MB DRAM Option
� WS-G5484 100QBASE-SX'Short Vlfavel�ngth' GBIC (Multimode Qnly)
I WS-C3548-XL�EN Catalyst 3548 XL ��terprise Edi#ion
I WS-G5484 10DOBAS�-SX'Short Wav�length' GBIC (M�Itimode �niy}
I WS-G5486 10QOBASE-LXILH 'L,ong Hauf' GBIC {Singlemode or Multimode)
� WS-C3508G-XL-�N Catalyst 3508G Switch, 8 port 1 DOOX GBIC Slots
SSC Maintenance
I Part No.
I CON-OSP-PIX515F0
I CON-OSP-PiX515UR
I CON-OSP-3640
I GON-OS�-WS-C6509
� CON-OSP-WS-C3548
Description
24x7x4 �nsite SVC, PlX Firewall 515 �ailover
Cisco 24x7x4hr. Onsiie Premium fVlaintenance PIX 515
Cisco 3640 On-Site Premium Maintenance
24x7x4 OS Service, Catalyst 6b09
24x7x4 Onsite Svc, WS-C3548 �
%lecomr�unications Pas�id� �quipm�nt
Manufacturer Part No. �escription
Mnhawk M918A4 Indnor Outdoor 48 Strand Multimode Fiber
Mohawk M9� 8A0 Indoar Outdaor 6 Stand Multirrzode Fiber
Mohawk M9A616 Pienum Rafed 48 Strand Multimade Fiber
Mohawk M93812 fndoar Ouidoor 24 Strand Singiemode Fiber
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City of �ori Worth, 7'�xas
Page 19
CbIiY O� FQRT II�iORTH
�EQU�Si �'OR GOMMIJNICAYlONS SERVICES
FORT''i�ORTH �ONVENTIOM C�NT'�R
Mohawk
Mohawk
� Mohawk
I Mohawk
� Mahawk
� Mohawk
I Mo�awk
� Carlon
� Garlon
� Le�iton
� Leviton
� Le�iton
� Levitan
I Le�itan
� �ev[ion
�i.eviton
L.eviton
� Leviton
I Leviton
� Levitan
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I Le�ifon
� L�viton
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I Levitan
Levitan
Leviton
Leviton
� Levfton
I Leviton
� Leviton
1 Leviton
l.eviton
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� Leviton
� Leviton
I Levitah
� �eviion
M9A002
M56129
M55212
M57545
M57552
M55760
M�2995
CF4X1 C
A�4K1A
5F'� fl0-6BC
5W 120-OON
5R330-OHB
5 R76Q-40 N
5R76Q-40N
6G584-U48
49265�HFR
41 AB2-3FT
�41A10-HCM
44080-6[P
4�'E 080-4 [P
4'I480-21 P
41080-1 I P
4209Q-9 21
41089-12
, 5G 108-R*5
41108-R*3
49290-5M
41290-DM
41290-DR
41291-2Q
A�1291-�B
41294-PC
48884-5SC
49884-MSC
�L9800-UTP
498Q0-CON
41100-HLD
fndoor �utdoor 2 Strand Multirnode Fib�r
Cai 3 IJTP Plenum 200 Pair
Cat 3 UTP OSP 4p0 Pair
Cat 3 UTP Non Plenum 2d0 Pair
Cat 5e UTP Plenum 4 Pair _
Cat 5e U7P Non Plenum 4 Pair
Cat 3 UTP Plenum 4 Pair
Cat 3 UTP Non Plenum 4 Pair
1" Plenum Innerduct
1" Non Pienum Innerduci
Loaded Duplex SMIMM SC Mounting P[ate 6 Pack
6 Strand Wall Mount Fiber Innerconnect
24 Strand Rack Mount Fi�er Innerconnect
9fi Strand Rack Mount Fiber Innerconnect
48 Strand Rack Mount Fiber Innerconnect
48 Part Cai 5e �'atch Panels
Doubla 5ided Horizonfal Wire Managers
300 Pair � 10 Connectian Blocks With C5 Clips And L�gs
300 Pair 910 Connection Blocks With G4 Clips And l�egs
110 Horizontal Card Manager
Single Gang 6 Port Face�late
Single Gang 4 Pflrk Faceplake
5ingle Gang 2 Port Faceplate
Single Gang 1 Port Faceplate
Dauble Gang 12 Port Facepla#e
12 Pori S�rFace Mount Encfosure
Cat 5e RJ45 Data Insert
Cat 3 RJ45 Voice Insert
Single Gang WaNplate
Dual Gang Wallplate
Fiber Stnrage Ring
2 Port Quickport Adapter
Blank Inser�
Duplex SC Coupling
Cat 5e 7' Patch Cords
Cat 5e 10' Patch Cards
SC Optical Fiber Connectors ThreadEock
ST Optical Fiber Connectors Threadlock
Universal Fiber Terminating Kit Cleave
Universa! Fiber Consumables Kit
Clear Labei Molder for 110 Blocks, 6 per bag
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City of Fart Worth, Texas
Page �0
CITY OF' F�RT V�IORTH
REQUESi FOR C�MMLINICATiONS SERVICES
FORT M�DRTH CONVENTiON� CENTER
j I�eviton ��s�4�-ioc � 1�0 C-5 Clip � soo � e� j
City of Fort Worth, Texas
Page 21
CITY OF ��RT 1IVORTN
REQU�S� FOR COMM�1NiCAT'I(?NS �ERVIC�S
�DRT ��RTH CONVENTION CENTER
Attachrneni "B"
BASTC iNSURANCE REQUIItEMENTS
The cantractor shall procure and maintain at all tirorles, in fv11 fc�rce and eifect, a policy
or �olicies af i.nsurance io provide the ty�pcs and limits of coverage spec�ied her�in.
1. Commercial Genexal Liability (CGL) Insurance Palicy
$1,OOO,aoa each occurrence
$2,OQO,OOD aggregate Ii�:rit
2. Automobile Liability Insurance Pc�licy
$x,�00,Q00 each accident on a combined sin.gle Iim�t basis
or
$250,000 Propexiy DaYnag�
$500,Q00 Bodily injury per person per occurrence
A commexcial business policy sha� provide coverage on "Any Auto", defined as
autos owned, hired and non owned.
3. Workers' Cazxa.pensation Insurance Policy
Statutory ]izn�its
Employer's liability
$100,000 Each acci.dent/ occurrence
$1QD,OOD Disease - per each employee
$�00,000 Disease - policy lixnit
General Insurance Requirernents:
a. The City, its officials, employees, agents and of�i.cers shall be endorsed as an
"Additional Insured" to all policies except Ernployers Liability coverage under
ih� Operator's Workers Compensatioz� poliey.
b. All policies shall be wriiten on an occuz�ence basis. If insuraxzce policies are not
�vritten for specified coverage �imits, an. Umbrella or Excess Liability insurance
far any differenees is requared. Excess Liability shall follow form of the
primaxy covexage.
c. All policies shall be written by azz insurer, with a�n A- �'TII or bettex xating by the
rnos� current version of hhe A. M. Best Key Ratirlg Guide or with such other
financiall� sound insuranee carriers accep�able to the City.
City af Fart Worth, Texas
Page �2
CaITY OF' FORT 1�V(]RTFf
REQUES7 F'OR COMMUNICATIONS ��RVICES
FORT iIVORTH COI�V�NTION CENTER
d. Deductibles shall be listed on the Cexiificate af Insurance and shall be on a"per
occurrence' basis ur�I.ess otherwise stipulated herein
e. Zf coverage is underwritten on a clainls-made basis, the retroactive date shaIl be
coincident with or prior to the d�te of the contraetual agreemen� and the
certificate �f insurance shall state that the coverage is clain-is�xnade and the
retroactive date. The insurance c4verage shall be maintair►ed fo� the duratio�rt
of the contract�al agreement and for #ive (5) years folla�nring completion af �Iie
service provided under the coz�txactual agreement ar for the warxanty period,
whichever is longex. An annual certifica�e of insurance sub�tted to the City
shall evidence such insurance coverage
f. Certificates of Insurance shall be delivered to the City of Fort War�h, 1�OQ
Throckmorton Street, Fort woxth, Texas 761�2, evidencmg a�1 the requixed
coverages, incl�ding endaxse�n.ents.
g. 'I`he deductible ox selE insuxed retention (SIR} affectir►g requ.ired insurance
coverage shall be accepfable �o the Iiisic Manager af the City of Fort Worth
i.n regaxds to asset value and stockholders' equity. � lieu of traditional
znsurance, al�ernative coverage mauz�ained through insurance poals or risk
retention groups rnust aisn be approved,
h. All polieies shall be endorsed wiih a wazver of s�brogation providing rights
of recov�ry° in favor of the City.
i. Any failure ani. part of �ie Ciiy fo request required insurance docuxx�.enf.ation
�hall not caxtsti�ute a waiver af the insurance requixexn.exzt specified hereiri.
j. The City shall be entitled, upon request and wi�hout expense, to receive
certified copies of palicies and endflxsements thereio and �ay rnake any
reasona�le requests for deletion or revision or modifications af parti.acuiar
policy terrns, conditions, J.i�itations, or exclusions except where policy
pravisions �xe established by 1aw ar regulations biz�dang upon either of
parfy ar the underwriter on anp sv.ch policies
k. The City, at its sole rliscreti.on, reserves the right to review the ins�urance
requirements and ta make reasonable adjust�inents to insurance coverages
and their limi#s whez� deenc�ed necessary and prudent by the City based
upo� ckiaxi.ges in� statutory law, court decision or the claims histnry of the
industry as well as of the contracting party to the City of Fart Worth. The
City shaII be required to provide prior notice of z�ixlety (90) days
1. Sixty (60) days notice of cancellation ar nan-renewal is required and shall
cantain the follo�nring language: "This insurance shall not be canceled,
limited in scope or caverage, cancelled or non renewed, un#i1. after �urty
(b0} days pri.or wxittezl nofice has been given to the City o� Foart Worth. A
ten days noti.ce shall be acceptable in the event of non payment of premium.
City of ForE Worth, Texas
Page 23
,� .
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ii�]�TW�RfC�
Fehruary 25, 2002
Mr. Mike Lawry
Purchasing Supervisor
City of ForC Wortb. Purchasing Division
Lower Leve1
10p0 Throcknnorton �treet
Fort Worth, Texas 7b1d2
Dear Mr. Lowry:
Smart City Networks is pleased ta o£fex the attached proposal to the City of Fort Worth's
"RFP Response" — Convention Center Commnnications �ervices".
As a pa.rtner of the Forth Worth Convention Centar, Smart City Networks will provide
aur mut�al clients with the latest in cuttin.g edge technology for �bofih voice and data
services with the major focns being on detivering the highest 1eve1 of c�stomer service
while maximizing revenue opportunities to th� City.
As outlined in aur response regarding the scope of work and exp�ctatians Smart City
Networks wi.11 prnvide.
n Client'lExhibitor Voice Support
Smart City Netwaxks wzll pravide management, perform all customers' service
fiznciions and the installation of all voic� services. Voice services will be
provid�d �sing the Nartel Option 11 PBX provided by �he City o� Fort Worth.
� C1ien�/Exhibitor Daxa �uppart
Smart City Networks will provide all Internet and c�ata relatcs se�rices to elients
and e�hibitors at the Fort Wortl� Convention Center. Smart City Networks �ill
maintain the necessary bandwidth �o m�et all o� the Center's client needs a# our
own expense.
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372p Howard Hughes Parlcway 1�s Vegas, NV 89109 phane p�2) 943-6000 fax (702) 943-6001
ti Ma�imize Reven�es
Pra�ide a proactive marketing effort promoting voice and data services to clients
and exhibitors at fhe For� Warth Convention Center.
In additian to providir�g standard voice and data services, Srnart City Networ�Cs
�c�vi11 offer the Center's elients additional en�ianced services that can generate
addi�ional revenues to tlie City. Just to name a few:
Webeasti�g
Smart City Networks will provide "Webcasting" or "internet bxoadcasting"
services ta clients of th� Fort Worth Convention Center. This unique service
allows c1�e�ts ta place fiill motion video meeting and convention content such as
symposiums, keynoie addresses, interviews, and product demanstrations on the
worldwide web. This adds valu� to the client's experience by extending the
tradeshow expc:rieace beyond the physica.l three to four days of ihe show. By
offering webcasting at #he Fort Worth Convention Center it allows clients to reach
a broader market than events held at ather facili#ae�.
Cyber Cafes
Event attend�es are beginning ta expect me�ting planz�ers to provide free Tnternet
access and E-mail terminals. These spansored "Gyber Cafes" are a great ;revenue
generatar and a terrific value-added service for the Fort Warth Canvention Center
to offer. The termi.nals offer Internet and e-rnail access along with the custamized
mapping salutian. Attendees can per%rm searches af the database on-line ta find
what companies are going to be at the event and gather info:rmation on t�e
products and services. A rnap of the vent �aci.l.aty is created with select�d
meetings and ev'e�ts a�re highlighted. This rnap and a cus�tomized lxst can then be
printed out for use by the attendee. This �nables the attendee to find the
infarmatian he needs to mal�e the mast of his time a� the e�ent an.d it provi�es a
reveaue opportunity to sell a"virt�al" pres�nce to sponsaxing campanies. They
a�re also a gireat way to ga�er customer satisfaction and survey information far t.�ie
event and �he facility. Smart City Netwarks will provide a turnkey solution far
"Cyber Ca%s" to meeting plan.n.e�rs.
� Managernent S�unmaty
The Ciiy of Fort Worth's decision to pxovide voice and data services through an
in-house exclusive provider is a positiv�e one. By having a� zn-house provider the
City can now offer its clients �e latest in comrnunications services and Yhe
highest Ievel of ctxstomer service not available previously.
Smart City has been praviding communications servic�s at convention centers
sinee 1984. O�r understanding af our facility partnexs needs and fh.e cZients that
will be using the Fort Worth Convention Centex are unprecedented in the
i�dustzy.
Sinca the Fort Wo�h Convention Center wi11 now be offering its clients a full
ser�vic� communications so�ution, it is important that their new vendor have a
knovcrledge of client needs. Smart City is sensi�ve t� the process of converting to
an exclusiv� in-house prc�vider an.d will focus an customer seYvxce.
As previously stated, �mart City will provide the Fort Worth Convention Centez�
and its clients a full service, turnkey solution �or voice and data cammunzcations
service5.
As requi:red, Smart City will provide management, customer service, and an-site
technical support. During Phase 1 and 2 Janae Tins�ey, a Fort Worth resid�nt, and
our Facility Manager at the Dallas Con�ention Center, w:ill be �esponsible for
managing the day-to�-day operations at the center. Janae will be supported by:
o Smart City Headquarters Gustomer Se�vic� Departnlent. Customer
Service wi11 be responsible for marketing and order entry.
o Lacal custorner service will be pravided by Jan�e and her �xperi�nced
staff loca#ed at the Da1las Convention C�nter. As needed, th� Dallas stafiF
will provide the necessary an-site support.
a Operating support will also be pravided by Smart City's tec�inical support
team located in I3allas. All installations and PBX suppQrt will be backed
by a trained group of �echnicia.n.s trazned on tha Nextel praduct and
�'amiliar wit1� the systems at the Fori Worth Conve�tion Center.
o Smart City will be responsible for all arder pracessing using our AESOP
system as described in our proposed busin�ss plan, coll�ctions and billing.
During Phases 1 and 2, Smart City and Fort Worth's Convention Center
Managemeni staff, will monitor the business activity and when volume requires
an on-site stai� solution will bc recomme�ded. Until such a time that full time,
on-site staff is assigned, 3anae wil� manage the provisian of se:rvices a�ad meet
regulaxly with the facility management team.
Our goal is to make the Fort 'U�arth Conventio� Center and the City of Fort Worth a
"Smarter" place to canduc� tra.d.e shows and conventions. We will provide yowr clients a
complete turtnkey solutian for voice a.nd data communications services by providing
marketing, order processing, installation and superiar cu�tomer service.
Smart City N�tworics appreciates the opportunity ta provide our proposal for a fii1I
service cammunications provider and Iook forwaxd to the opportunity to esta.b�ishing a
strategic partner rela�ianship.
Sincerely,
' I � ,��
Ra�mond C. LaBelle
COO
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SMART CI'i'Y N�TWORKS R�S�ONSf�
FT. VL{DRT�i CDNV�NTION C�NT�R
8. RESI'ONSE FORMAT - The items Iisted below sh�21 be submitted witFi euch
proposaI artd s�aould be submitted ir� the order shown. ,��ch secfion shauld be
c2early ZabeIed, wf�h pages nutrtbered and separated by tubs (8.1 Management
Sumr�ar�, 8.2 B�siness .Plan, 8.3 Income, etc.). Fadlure by c� Conis�actor to
� fnclude a!I fisted ifems rnay resulf in the rejectio�t nf its proposaZ. AIl reparis,
charis, scheduies, or oiher a�pertded dacumerctation to �sny propo�al, conte�t of
basic proposaI, or cantracts snd any respnnses, tngu�tries, correspondence, and
related mate�iad submitied by Coniractor shqIr became propert� nf the Crty of
Fot-t Wort�h upon receipt,
8.1 Ms��aQemenf S.urnmaru - Pravids u cover ietter indicating the un�erIying
philosophy of yaur �irm ir� praviding the Carttrnur�icat�ons Ser°vice ta the
Fvrt� Worfh Conventiora Cerater.
� Management Summary
The Czty af �ort Wox�h's decision to provide voice and data se7rvices thraugh an
ixt-house exclusive pzovider is a pasitive one. By having an in house proeider
the City can now offer its clients the ]atest in communica�ions services and the
k�igheaf levei af custom�r ser�ice not evaiIable previousiy.
5mart City has been prnviding communications services at canvention centers
ssnce 1984. Our understanding of aur faciIity partn.ers needs and t11e clients
that will be using the Fort Worth Convention Cenier are unprecedented in the
indusiry.
Since the Fort WorEh Convention Cenier wiII nacv be offering i.ts clienfis a f�zJl
service commvni�ations soluiion, it is impartant that their nerry vendor liave a
frnow�lec�.ge of client needs. 5mart City is sensitive to fhe process of convextit�g
to an exclusive in-house provider and will focus an customer service.
As previously stated, 5mart Ciiy wiIl provide the Fort Worfih Conventian
Center and i1� clients a full service, ttirnlcey solution for voice and data
communica�€ons s�rvices.
As req�ired, Srnari City will provide znanagement, customer service, and on-
site technicaI su�gort. During Phase � and 2 janae Tinsley, a Fart Warth
resident, and our FaciIifiy Manager ai the DalIas Convenfaan Cenier, wi�i be
responsible for managing th� day-to-day operations at the canter, Janae will be
suppprted by;
City of Fort Worth, iexas
Page 1
SMART CI"�'Y N�T{r1�ORKS R€S�ONS�
�T. WORT�i CONV�NiION C�N��R
a 5maxt City Headquarters Customer Service Department. Customer
Service �riIl be respansibte for marketzng and order entry.
a Local customer service will�be provided by Janae and her experienced
s�aff located at the Dallas Convention Cenier. As r�eeded, the Dallas
staff will provide tize necessary on siie suppor�.
o Operating support wiIl also b� providecl by Smart Cify's technical
support team located in DalIas. AII inst��Ilations and PBX suppart wilI
be backed by a ixained group of techrucians tr�ained an the NexteI
prodttct and familiar with the systems at the �'orf Worth Conver►tion
Center.
o Srnart Cifiy wi11 be responsible for all order pracessing using our AESOP
system as described it� our propased business plan, colleciions and
billing.
During Phases T and 2, Srnart City and Foxt Warih's Con�enizaz� Center
Management staff, will monitor the business activity and when volume
requir�s an an site staff solution �+vill be recomznended. �Until such a fiime �iat
fuTl f:ime, an-site staff is assigned, Janae wi�l manage the proviszon of serv�ices
and m�et regularly tnrii-h the Facility management feam,
Our goal is fo make the Fort Worth Convention Center and �I-►e Ciiy of Fort Worth a
"Smartef' place to conduCt frade shows and conventitons. We wiIl provide your ciienfs
a complete turnkey soIuiian for woice and dafa couunixnicaiions services by providin�
markating, orcler pracessing, instailatzon and superior rustomez service.
Smart City Networks appreciat�s the opportunity to provzde our proposal for a fuIl.
service cammunicalions provider and look forward to the opportttrtity to estabiashing a
sixai�egic pariner reTationship.
City of Fort Worth, Texas
Page 2
SMART Cl'TY N�T'WORKS RESPONS�
�i. WORTH CDNV�NiION CENT�R
s.z $usrnr�ss �r�.ry
Sma�t City Networks has reviewed 5ection 5. Scope af Wark and
Expeciations (thaf fallaws) and wiEl propose� pro�isioning �xhibitor
services as described hereir� based on the following assumptions:
The Cify of �ort Worth will provide ar�d be responsible for:
� Acti�e and passi�e equipment and infrastructure as
required during the agr�ement term,
.�=rnv��e exclusi�e use of the active and passiv� equipment
and in�rastructure incl�ding the Nortel O�tion 11 with voice
mail and all data e�uipment as nated in At�achment A
� AlEow Smart Ciry Neiwarks ta act as an agent of the Caty for
al1 equipment and infrastructures warranties and
provisioning of tefephane ar�d ISP circuits at the canventian
center.
Smari City Netwofks will pro�ide and be responsible �or:
� Labar and material for exhi�itors services.
p Coordinafe, arder and pay for t�lephone, ISP circuits and
LD usage as necessary for exhibitar services.
� Pr�vide standard repair and maintenance follawing the
warranty term far equiprnent and infrastrUcture usage far
exhibitor services.
City of �ark WorEh, Texas
Page 3
SMART CkTY N�TWORKS RESPONSE
F7, W�RiH CONVENTION CENT��
8.2 Bustness Plan
8.2.1 Descripilon of the propased cor�i�rucf teRm, and the yole to be played
b� eacl� rrre�nber of'the proposed teum.
5.2.2 Proposed team organizai�onal structure, �nterrsIa�ionships and
interactions.
8.2,� Defa{Ied plan of approach (including mujor tc�sks and sub-taslcs)
8,2.4 Ptopased serz�ice qu�rity progt�am
�US�i��SS PL�A�V
Smart City Networks has duplicated its operating plan in over ele�en cen#ers, in
tert di#ferent cities, in four states. We are a licens�d CLEC in the Stake of Texas
with all of the necessary licensing fo operate as a telecommunications eompany
in Texas. It is important for evaluators to note tha# no ather respond�nt to this
RFP has ditplicated their operafing plan for any substantiaf period of time
outside their hame city. �here are several crucial ingredients t� our duplicating
our operafiona! success:
Euent after e�ent, year aTfer year, Smark City Neiworks has combitmed #hese
ingredients to praduce successful events for or �acility �artners and their clien#s.
'i . �popriefar�y A�SQP er►en� managem�r�fi
soffiwaPe
2. �r�oven opera�ions management and
pr�oceduYes
3. Quanti�iahie Quality Conir�ol I�ethods
- 4. �roac#i�e �lia�l�eting
5. Impeccabfe Accoun#ing and �illing �e�hods.
City� af Fort Wo�th, Texas
Aage 4
SMARi C1TY N�YWORKS R�S�ONS�
�. WORTH CONVENTION CENT�R
���1P� �O� A S�ICC�SS�I�L �V�1V`i
]ngredienf #1: Sma�i City Networ�ts' ���0� Software
The Autorr�ated �vertt Setvice Order Pracessing (AESOP} software is the
comefsto�e of Smart City Networks' streamlined operations. AESOp is a
cusfiomizecf toal t�tat each of o�r facili#ies uses #o keep operafions running
smoo#hly. 5mar� Ci#y Networks d�veloped A�SOP for the soie purpasa of
administeri�g telecommunication services at co�vention cer�ters. AESOP
per€orms the folfowing functions:
o Order prac�ssing;
o Event �nstalEation planning;
o �quiprn�nt inventory;
� Billing and collections;
� Trouble report resolution;
$ Re�enue ar�d usage reporting; and
e CUs#omer database management.
Advanced Planning Using A�SOP
Thraug�aut the y�ar, Smart Ci�iy Netwarks reviews the upcoming show
scheduie for the facility and �istory files �rom the (AESOP) sysfem, which sfores
infarmaiian on every custorrier that has ordered telecommunications frnm SrrtarE
City Networks af any of our facilities over the past nine years. This re�iew is
us�d to examine teEecommunicaiions requirement of the same (or similar}
si�ows heid at another Sma�t City Networks facility in or'der ta forecast
raquirernents� for an upcaming show. This includes farecasting additional
equipmenf, t�unks, bandwidth requiremenfs, singl� and mult�-line teiephanes as
welJ as specia� circuits such as T-1s. Inventories le�eis are adjusted to support
the upcorrEing even�, which ensures tha# Srnark City Networks wiil stock the
proper number af trunks, telephone instruments and data units for rent.
Manpawer r�eeds, line cords, and other rela#ed materials requir�d to ihstall
services will also be inventoried onsite.
A�SO� Oede� �rocessing
The AESOP software installed on our LANlcornp�a#er-based server will assist
oiar O�eratiar�s Manager in ail aspects af pr�jec� operations. AE50P is
connected to a high capacity fax server. Upon recei�t of an order, the AESOP
system faxes a confirmation lett�r.
City af Fort Wor�h, Texas
Page S
SMART C��Y NETWORKS R�SP�NSE
Fi. WORTH CONVENYION C�NT�R
A�SOP aids in the order entry process by prnviding state-of-the-art-
programming techniques such as the �rder �ntry Wizard. The Order Enfiry
Wizard g�aides our customer service representati�e through the �racess of
entering an arder. The Wizard makes decisions alang the way based an �he
responses �reviausly entered. fJsing a unique data-matahing algorithm, it
checi�s for duplicafe orders and slowlno�-payers fram previaus shows. During
the input process, the wizard is examining the responses, de#ermining the
availabilify of resources such as telephone numbers, apprapriate multi-line
configurafiion templates and so farth, keeping the Customer Sales and Service
Repres�ntatives (CSSRs) informed as th� process con#inues. T�e Wizard
p�-esents th� CSSR with the most likely choice base� on �ts inteliigent decision
maki�g ability. However, #h� CSSR may override the computer's selection and
enter an afternative respons�, A�SOP tailnrs the i�farma�ion that it affers th�
use�' based on #he decisians that have been selected, rnaking th� entry process
as s#reamlined as possible.
AES�P automaticaffy assigns telephone numbers and !P addresses base�l on
the type of service ar�d will not allow duplicatio�s wifhn�t mar�ual intervention.
AE50P also has th� capabifity o# assigning priar phone num�ier(s} to any
custamer returning to the same facility. This is an acicfed canvenience and is
ar�e of our most requesfed services. Show management oifen takes advantage
of this unique feature sa that they may pu�lish their numbers i� fiterature or
mailings in advance of the show's apening. ThEs information includes ac#ivation
and termination date� along with sho�ry managernenfi's departmental phane
numbers for the exhibitor's can�enience, To optimize service at the Fort Worth
Convention Center, Smart City Networks can assign the same phone numbers
year after ye�r for its valued trade s�aw management clienfs, I# they ha�e
multiple events at the Center, 5mart Cify Nefworks can give them the same
number for all ev�nts.
When a C55R enters a cusfomer's telephone number and they heve a histary
file on record, AESOP will aufomatically rEtrieve fhe exl�ibi#ar's histor5r. A
summary of the prior services provided to the customer can then b� �axed far
his re�iew. At this time, the CSSR can imrnediately ch�ck ta see if that
customer has an outstanding creclit problem. If this sho�ld occur, the CSSR wil!
mafce the customer aware of the delinquency and rnake arrar�gements for
payment of #hat account. This wiil not effeci the processing of #he new order
and wil! be accomplished without inconvenier�cing the customer.
A�SOP �eport�
AESQP provides many standard mana�ement re�orEs i�cluding event
te�ephane directories, insta�lation work orders and callection reports. AESOP
City of �ort Worth, Texas
Page 6
5MART GiTY N�YW�RKS RESPQNSE
F�. WORTH CQNV�NTION C�NT�R
afso has a dynamic ad hoc report writer that can produce `bn the fly" repor#s.
Fort Worth Con�entian Center management ean have "snap sha#s" of any
partieular s�aw to see gross revenue, number of lines installed, etc. This is a
great management tool and h�lps Smart City Natworks and the Fort Warth
Cor�venfion Cent�r focUs its marketing effnr#s.
ingr�dienfi #2: Pro�r�n Operatior�s 1V1ar�agemen� and PYoc�drar�s
��enf Pre�aration
Orders are monitared in AESOP and the prflper number af teJepi�one lines and
amaunt of bandwidth are ordered from the carriers. Sefore t�e e�en#, the
Facility Manager or Operations Manager (the Manager}runs reparts from
A�SOP detaifing fhe Enstalfation of servic�s. Orcier ins�allation is then
coordinated with the installation techniciar�s at the r,enter. The Operations
Manager prints phone labels, prepares exhib�tor telephone directories, and
organizes the onsite service desk. Prior to show ma�agement's arri�ai an site,
t�eir equip�nent is p�aced at fheir pre-designated locations. Upon their arrival,
cusfomer service can provide training on tf�� use of fhe equipment.
The Ma�ager ana�yzes the trunk, bandwidth and rnanpower requirements and
re�iews the specia! requir�ments of the show. They check all materials and
in�entory ,l�vels and order any special equipment artd cabfing or cbn�ecting
equipment. These tasks are completed well before fhe show's move-in date dus
to our advanced telemarketing solicitation of orders, so wa�k-ups, ar fast minute
orders, are mfnEmized, As the ma�e-in date nears, the s#aff is engaged in
programmiRg telephone numb�rs into #he PBX,_ assigning cable pairs, laying
line cords, testing equipment, and working with the local t�lephone company
and other carriers on exhibitar circuits. The operations staff is alsa in co�stant
communication with the exhibitors as they arri�e on site.
A�SOP produces instailation ct�ecltfists that are pri�ted and assigned fia the
installers. These re�orts provide a means of insuring khat all items get installed
or distributed on �ime and updating the sho�ry cnmpletion status at the �nd of
each day durir�g move-in. Printing af designation labels for mulfi-]jne
instruments and i�ne-cord tag�ing of a[I circuits is pe�formed and distri�uted to
the installation crew. These tags coniain �aluable informatian, sUch as f�e
phane number and the cable pair assignment. These tags also allow the
exhibitor to locate their atinrn circuits and connecf their own equipm�nt. [t is the
goal of ti�e operation deparkment to ha�e the sY�ow ins#aNed 24 ho�rs before the
opening date.
City of Fort Worth, Texas
Page 7
SMi4RT C[TY N�TWORKS RESPONSE
FT. WORTM CONV�NiiON C�N'��R
T�e Manager uses AE50P to produce completion and status reports
information about outs#anding, in process, and completed orders through
AE50P. As orders are campleted, they are enter�d into AESOP as "Install�d",
ti��s providing our o�erations stafF wifh a true status af the ir�stailation process.
The Operatians Manager continuously re�iews ihe work farce proJectians to
make sure that an adequate r�umber of technicians and instailers are working
on the tradeshow. Since it is difficult to sel� addifional services #a an exhibitor
wha is waiting for corrzpletion af a serviee order, proper statfing is a m�st. If a
large number af late orders are received by ihe CSSRs the� the Operations
Manager wiil authorize late nighf worK, ov�rtime or additianal staffing with the
goal af gettin� the job done an time.
Cusiomer Service
The Manager wi�l work hand-in-hand with the Fart Worth Conventian Cente�'s
event managers ta conrdinate service desk as necessary and applicable hours.
Th� Manager will staff the show with trained customer service representatives
when deemed necessary wi�o have reviewed the requiremenfs af the event.
The service desk is prepar�d in advar�ce and is equ�pp�d with �nline access to
our autarnated order processing system.
Service Desk hours may be scheduled as r�ecessa�, normalEy from 7;00 A,M,
�ntii 6:00 P.M. However, hours are often extended to mest the needs of the
exhibitors. if Service Desk personnel are unavaifable, there is a ring-down
phone ca�r�ected to the Operations Genter, During an eWent af substantial size,
the Operations Center is manned untif 1�:00 P.M. or iater.
Ingredieni #3: C�uanfifiable Quality Con�r�oi I�I�fhpds
Quallty �erv€ce �rogram
The Manager will review event schedules and assign c[astomer servic� and
technical staff appropriately to support weekiylmonthly requirements. 5mart Ci#y
Networ�Cs will have qua�ified technical staffing assigned to supporE the center 24
hours 7 days per week. Srnart City N�tworks personnel wear pagers and are
available on-calE 24 �ours per day, 7 days per waek. Their pager and home
teiephone numbers will b� availab�e ta �'ort Vllorth Con�en#�on Cet�ter sta�F.
Smart City Networks p�pvides exhibitors with a telephone number 'for the
pfacement af orders and reports of ser�ice problems. This nUmber wili be
distributed via exhibitor kits and the F'ork Worth Convention Cenier
City of ForE Wnrth, Yexas
Page 8
SMART CIiY N�iWORKS R�SPONSE
FT. WORTH CORIV�NTION C�N7ER
talecommunications network. Customer service desks will be provided with o�
premise staffing for events. This determination is �ased on fype and size of the
e�enk and the probability of waik-up orders ar trouble reporting. Nanstandard
business hours staf€ing wilf also be pro�ided based on mutual 'agreements with
show management and input from F'ort Worth Conventian Center.
AESOP keeps a daily trouble [og and aEl probEems are resolved quicidy.
A�SOP's trouble repart subsystem provides a means af documenting,
scheduling, and tracking th� completion of trouble reparts that come during
m��e-in and the actual show. Ths ALSOP program �osts at reguiar intervals
the s�atus of open trouble reports. (At a pr�set threshold, the display siz� of the
number increases and it �ecomes red. This serves as an alert for the
Manager.)
Smar� City Netv/orkcs' Customer Sales and Service Representatives {CSSR�)
are traiRed to ask specific qu�st9ons conc�r�ting trou�le reports. �y doing this,
t�iey can often eliminate ar c[ear th� trauble without having ta dispatch a
technician. T�ose trouble reports that need a technician are lagged into the
system and then dispatched by #he CSSR.. After a basic traufole call list of
trouble shooting questions are asked and it is deterTnined the customer needs a
technician, troubles are ' responded to in the ord�r they ar� received
immediately. Qnce the troub�e is Geared, the iechnician wl�o is dispakch�d
notifi�s Custamer Service, wha, in turn, clas�s fhe trouble report. The CSSR
staff monitofs trouble reports and when they find ihat the trau�le tic�Cet has been
open �ar more� than #hirty minutes, they flag if and follaw up by checking with the
CSSR. The CSSR [dentif�es t!-�e status of the troubl�, which the CSSR, in turn,
communicates to fhe customer,
When troubles are idantifiec! as a carrier or ISP pro�lems, the Manager
immediately contacts the local operatir�� depa�trnent of the tefephone company
or !SP to report the trouble and request immediate dispatch. The loca!
kelepi�one compar�y or ISP then coordEnates with our operations staff io
e[iminate the prablem. Secause of our stror�g relatiflnship with I�cal te�ephone
companies and ISPs, if is nat uncorr�rr�on far them tc� pra�ide on site staff for
events that have substantial communication rec�uirements. By having them fln
the premises, we can provide immediate at��ntion in the identificatian and
eliminaiion of service probfems.
lf the problem is a result of a hardware failure, then t�at issue will be bro�ght to
the attention of the appropriate manufacturer. As a rule, adequate spare
carnpanents are kept on sife for all mission critical p�eces af hardware. If the
problem is tf�e result of a stafFirtg errar, then tF�e necessary steps and training
take place to pre�eni a similar problem frorrt arising.
City of Fort Warth, Texas
Page 9
SMART CITY NE7WORKS R�5PON5E
FT. WORTH C�NV€NiION C�N�kR
On a regular basis, each s�ow's operatia� is critiqued, managemeni reviews
t�e trouble log and resolution procedures are noted, Aiong wiih the r�solution
procedures are recommendatians on artything that could have been done ta
a�oid the problem. Managernent t#�en. holds r�gular meetings with staff to
r�view the trouble log and the resolutian and prevention pracedures.
It is Srnart Ci#y Networlcs' standard practice to remo�e and store all equEpment
immediat�ly upon �nding of a show, Smart Ciiy Networks w9il pro�ide adequate
staffing to prop�r[y remo�e all #em�orary wiring and instruments and collect
wireless handsets and other devices within twenty-four hours following the end
of each event. The customer service staff wil� work in conjunctian with Fort
llVortF� Canvention Center Ope�ations stafffor all removable aperations.
Srnart City Netuvorks is dedicated ta continually fine-tuning its proc�dures and
will work closely with Fart Warth Con�ention Center to ensure the optimal ler�e!
af per�ormance for the Fort 11Varth Conventian Center telecommunications
network. �
Quality Service �Ileasurement
Once the show is open and fully aperatiartal, #he CSSRs visit the exhibitors ta
ass�re that their service is satisfactory, collect outstanding deposits, and
provide the cust�mer with a� questionnaire designed to measure their level flf
satis�action and encourage their comments. The respans�s to the
questionnaires are then passed to our Vice President of Operations and Vice
President af SaEes and Marketing for re�iew ar�d customer follow up as needed.
Further so�Ecifiation of custamer satis#action can he done via our web sife where
the customer can res�ond to our "Satisfactian Sunrey" e-mails or they cart leave
their own commenfs. (A sample of the survey is an #he following page and you
aan visit the "Service Survey" sectifln on our web sike at
www. smartcitynetworks.com. )
Cfty of Fort Warth, iexas
Page 70
�
� �
�
� 'ti� ,,,
��3"1��"'t�9�j/
��������
SMAR� Cl'�l( NEYWORKS RE5PON5�
F7. WORTH CONVENTIQN CENT�R
Clien� �.ri�ique fio�
Show
5rr�art City Neiworks wants to know how your telecomrttunication services were during
your visit. To assist us in the continual impra�ement af our servlces, we request a
moment af your time ta com�lete the following questionnaire or �islt aur websife ak
www.sma�tcitvnetworks.com and complete aur "Satis�aetion Survey". Dnce completed,
simply drop off thls form at a senrice desk or fax us your response at (702) 943�6001.
Yaur o�inion is valuabfe to us and we than[c you for your time,
Name
Companp
Baath i'hone # e-mail
Cust�mer Service Contact (circle ane}
1. Were you able to easily reach khe Customer Service representativa?
2. Was the Cusiomer Service Represenfative helpful and courteous7
3. Were t�e instruciions for operating your equipment cleaz and concise Yes No
4. Were your services delivered be.Eore show opening and as ordered? Xes No
Responsiveness (circie nue)
1. Did you have any problems with your te2ecommunications? Yes Na
2. Did yo� report the problem7 Yes No
3. Was the problemyau reparted re�aized ta your satisfaction? Yes No
4. Were you safisfied with the time ihat it took to repair the prablexn? Yes No
5. Was t4te technician who repaired the trouble helpful and courteous? Yes No
How wauJ.d yau xate overall tkie se.rvice provided by Smart City Networks ��'ort Worth
Canvention Center?
Poar Fair Average_ Goad'
Excellent
a, Please attach additzonal sk�eet or respond online for further
T�:1�(34"kf� �11�171i, �{, ----------------------------�---------------------•----•-- -----' �_ �vrmat#�C4: �Or�t Ce�Ur; L`:ari[$IU�
I�'V��'frT.57Y13�'�Clf}!,�'$fCl C0�31SIlY�I1tS---------------
Xes Na
Yes Na
�
City of Fart Worth, Texas
Page 11
SMART CIiY N�TWORKS FtESF'ONS�
FT. WQRTH CONV�NT�ON C�NiER
Ingredienir �4: �roactive l�la�isefiing
Pre-event Marketing Plan
Smart City Neiworks has a proven systematic approach to marketing our
services designed to increas� market penetration and revenues, lt is comprised
af several distinct componenis that are implemented for every even� to ensure
the customer is awar� of a!I af the services your facility has to offer. The
follouving is an over view of #hese components.
Show Managemen� Communicatio�
We hold discussions with th� trade show management to learn of any special
requirements and fo obtain the list of exhibifors. While ty�icaliy tF�ese
discussions are held over the telephone, Smart City Networks execU#ives or
Managers have personally visited an associatio�'s headquar�ers ane year
ahead flf the show date.
After the inifiial conf�ct is made, show management or their decorating company
is provided witi� Smart City Nefworfcs' Telecommunication and Internet Order
Forms, w�ich are the comprehensi�e service contracts and literature for
inclusion in ti�eir exhibitor �ackets. Our� service contracts are designed ta be
simple and s#raightforward by clearfy listing aEi of the �arious serv9ces available
and the associat�d costs. More impartantly, they tell custamers how to order so
th�y g�t the right services. Orcfering the service and calculating the cast is an
easy process for the cusiamer. In additian t� our Telecommunication and
Intemet Order Farms, we also suppfy shaw management with pramo#ional fliers
afi other new 5mart City Networks services that are availab�e. These may
include �nternet and point-to-point networki+�g services, cyber cafe s�rvices, a�d
webcasiing. Bundling of these services ta �nco�rage new users and "Show
Specials" may be affered to stimuf�te demand far services.
f�peeShaw IUlarketir�g
Manths before a trade show is scheduled to �egin, Smart City NefworEc� staff
are reviewing, pfanning and marketing ta the trade show exhibitors. Making
cantact early, and often, assures us that th� exhibitors ha�e a thorough
understanding of the telecommunicatfon ser�ices availab�e and how they can
be ordered. Cantacting show management and exhibitars wefl in advance of the
e�ent also establishes a comfort levef that their comm�nicatipns needs will be
met w�en they arrive on site. 'ft also allows them to concentrat� on ofher key
issu�s associated wi#h putting together their exhibit. Early planning ancE
preparation alsa affows 5mart City Networks ta make a mare accurate
Ciiy of Fork Warth, 'iexas
Page 12
SNiART CITY N�TWORKS RESFONSE
Fi. WORiH CONVENTION C�NI'��
projection af the locaf and long distance trunks, dyr�amic circuits and other
require�-nents. This is beneficial in our clase working reEationship with the lacal
telephane campany and long distance service provider.
A local CSSR is assig,ned fo each event scheduled at the fac9lity and is assisted
by CSSRs i� the National C�storr3er Service Department in nur Las Vegas
office. Et is the sole res�o�slbiGty of this local CSSR to �e show management's
exclusive contact on all issues regarciing communications service. The CSSR
is the advocate for the sxhibitors and show management. A friendly, he�pf�l
�oice is just a phor�e call away.
Onlin� Ordering �
Crucial i� today's techr�ological warld; Smart City brings #he F't. Warth
Convention C�nterthe seamless capability of o�line service ordering.
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�rocess.
City of Fort Worth, 7exas
Page 13
SMAf�T CITY N�TWORKS RESPONS�
Fi. WOR'fFi CONV�NiION CENTEFt
Every customer will have the online convenience of requesting services through
this website based, use�-friendly too1.
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ihe ability to �ink this service to the Center`s wei�site as we�1 as the customer
even# websites places the Ft. Worth Convention Center at fhe forefront of
service functionality in #he con�ention industry, (See additianal discussian of
"one-stop shopping" in AESOP description above in this sectian)
WhiEe other �fferors may pro�ose similar services, onEy Smar� City's site
seamlessly links orders inta the event management system. AESOP,
completely intertace� with t�� web-ordering tool, eliminates human and other
forced inter�ace issues that ofiten lead to service defi�ery mistaices. Other
systems req�ire re-entry of data or data conversion tfl et�able and compfete the
work order productian. With Smart City's AESOP-driven web ardering system,
what you order is what you wi�l receive. '
City nf Fort Worth, Texas
Page 14
SMAR�' CITY NETWO�KS RES�ONS�
�T. VilORTH CONVENTiON C�NT�R
�
Broadcast Faxing
Smart City Netwarics works closely with show management to obiain #heir
exhibitor list in order #o "broadcast" fax exhibitars order farms infarming them of
new services and bund�ed speeials ar urging them ta "order no� to avoid late
fees". The same exhi�itor lisf is used by Smart City NetwarEcs when
telemarketing.
Telemarketing
Sma� City Networks' A�50� Advantage
Other companies may claim thaf fhey do, but Smart City Netw�rks is the only
prapaser that has a complete staff dedicated to telemariceting exhibitors.
AESOP has a database that includ�s information on every exhibitor that has
orclered telecommunication services fram us over the last nine years. A�SOP
is the largest and mast complete database of exhibitor felecc�mmunicakian users
in the country. We know who ordered what type of service, as wel! as the
quantities and the phon� numbers tF�ey had last time.
Armed with the knowledge af the AE50P database, our customer service staff
beg�ns ta #elemarket every exhibitor. Typically #he #elemar[teter can use this
information ta suggest types of serrrices and quantities and upsell any new
services. Exhibitors are contacted by one of our CSSRs at leas� forty-five days
prior to move-ir�, but often as early as ninety days b�fore tf�e opening of fhe
show. If the exhibitor is not available then the CSSR will leave our tofl-frE�
telephone for refurn calls �a TDD service is a�ailable for #he hearing impair�d}.
Call records are compi�ed rrveekly and reviewed, by the Customer Service
Supervisor.
By making early cantact with the ex�ibitors, we est�blish an early ra�port. We
are able to assure fhem that thefr communications needs will �e met and their
communica#ions services wiA be a�ailabie u�on arrival ai the facil�ty. Since aur
CSSRs are trained to be knowledgeable in the cafnm�nications ir�d�stry, tney
can easily explain aur c�rr�municatians services ar�d promate t�e use of our
services io enhance husi�ess during fhe conventian. �
AESOP gives eac� CSSR an additional edge. By reviewing last year's service
order an tMe co�npufer screen, the CSSR can easily point aut to an exi�ibifor
that this year`s order is lawer than the prior y�ar's order or ihat last year's arder
had special requirements. Ti�is prompting by �he CSSR usually results in the
exhibitor ordering addi#ionaf services. fn addition, the CSSR will attempt to
secure the same teiephone nurr3ber used by the exhi�itor at lask year's show.
City of Fart Worth, 7exas
Page 1 �
SMARY CI`iY NE7WORKS R�S�OIVS�
FT. WORSH CQNV�NTION C�AIT�R
7his wiA per�ni# the exhibiior #a use its marketing literature from fast year's shaw,
whici� might fist the booth's telephone n�mber.
By tefemarketing shows in advance of fhe event, we are able to assure
exhibitors that they have an ad�oc�te working far them when they arri�e at the
show. This early contact also helps by alldwing us to be better prepared for the
event and ta have a bet�er handle on the cflmmunicatians requirements.
Knawing ahead of time how the event is shapiRg up, we are ab�e to make any
r�ecessary adjustments in tru�k requirements to the iocal B�II op�rati�g
companies and long distance carriers. With orders in place before the event
and having cleared billing issues prior to show move-in, the service desk runs
smoothly durir�g the hectic pace that move-in imposes.
Early cQntact allows us to ieEentify rr�issing information such as detailed floor
plans for a camplex booth space. We can tf�en make an additional con�act with
the custorrter and obfiain the rnissing information. Wi�en an order is recei�ec!
from an ex�ibitor, it is entered into aur autorriated arder processing system. All
information is checked for accuracy and a confirmation faulemai! is sent fo
notify the exhibitar that their order is on record.
Shaw �ireetories
AES�P ean print a directory of al] t�e phone, fax and extensian numbers issued
to show management ar�d exhi�itars. These directories are mass-praduced
and distributed at the customer service desl�s. The directory itself can be a
marketing tool for services Smart City Networks provides at the show and can
contain promational "show specials" to gain incremental business during the
shaw at�d to encourage walk up orders.
Ingredien� �5: (mpeccable �il[ing and Collec�r'on IVl��hodology
Smark City Networks understands the impo�tance of coflecting and maximizing
re�enue both for itself as welf as for tl�e Fart Warth Convention Center. �ur
billing and accounting metf�ods are a result of years of experience and we pride
ourselves an acc�rate, timely billin� alor�g wi#h prampt payment of commissions
fa or customers, We da an exc�llent job of ensuring that appropriate charges
are included on the exhibitor's bill and that payment is made and collections are
1aw.
It is 5mari�City Networks' policy to receive p�ymentfor services ir� ad�ance. 'io
facil�tate this, our order forms specifically �otify the exhibitor ta inciude paymenf
with the order, These payme�ts may be ir� the #arm of a check or credEt card.
City of Fort Worfh, 7exas
Page TS
SMAR� GIiY N�TWORKS RESPONS�
�T. WORTH CONV�NTiON C�N��R
Additionally our price structure rewards �he exhibitor for ordering early by
imposing an expedite charge if the order is not recei�ed within 21 days of show
rno�e-i n.
Payments received with the order form are deposited directly into aur bank via a
lack-box accoun#. If the exhibitor chooses to fax the�r order in and they da not
provide us with �alid eredit card information we wiEl contac# them by pho�e ta
remind tF�em that payment mus# be received befiore service is rendered. In the
event that the exhifoitor corrzmits to sending in payment, we wil] process the
or�er but track the outstanding baiance for follow-up and collection p�ior ta
shaw move-in.
At the time that an order is entered into our AESOP system, the exhibifior is
ehecked against our slowlno pay list in the database. If they appear on �his list,
the account receivable departme�t is notified and collection is attempt�d prior to
entering the arder. When a credit card order is entered infio our AESOP
system, the system will process the er�dit card t�ansaction with the card
processing co�npany.
A!I orders enkered into A�SOP wifl generate a confirmation letter to #he exhibitor
that is automatically faxed. The confirmation I�tt�r, in addition ta prflviding the
telephone numb�rs assign�d to ihe exhibitar and rea{firrns the exhibitar's arder,
a�so shaws the amount of the service, the amaunt received and any autstand'[ng
balance. If #here is a balance due the confirmation also contains a reminder
that payment must be receiv�d prior to arrival.
�uring show move-in, SmarE City Networks prints a coflection re�ort that shows
all exhibitors with an outstanding ba�ance. The Manager or a CSSR either at
the desk or by way of a visit to the c�astomer at their ban#i� natifes the exhihitor
of their delinquent accaunt and m$kes arrangements fior payment.
In the event thafi we are unai�le to make contact with the exhibitor, we lea�e a
notice prominently dis�iayed in the booth reminding the exhibitor to visi# the
service desk and take care Qf their account. De[inquent accaunis are afso
flagged on the installatian work sheets so that the Manager is aware.
Smart City Neiworks requires a caneellation fee for exhibitors that ha�e ordered
service and th�n canceled. Additionaf eancella#ion fees may be withheld firom
the advanae payment if fhere has been la6or, material or engineering time
spent preparing the servic�. Smart City iVetworks, as a rule does not give credit
for service rendered but not used by the exhibitor.
City of Fart Worth, Texas
Page 97
SMARi CIiY N�iWOFtKS R�S?ONS�
F�. WORiH CONVI�N�ION CgNT�R
�uring the show, telephone call records are collected in real time and
downloaded to the Call Accounting System. The custorner information for
telephone services is tF�en uploaded ta the biiling rrtainframe where #hey are
mafched wiih the coll�cted call records and a fi�al invoice is generafed. Each
final in�oice pravicles the foflowing detail:
Ty�e and q�antity af service
Calf detail af calEs made including the ke[ep�one number,
date, time of day, dura�ion, and call charges
ihe billing mainframe generates a downlaad fife of billing informat�an. A�SOP
takes this information and prir�ts out the final in�oice detai[ing alI service and
cal� charges: Our billing sys#em compares the amaunt of exhibiior's d�posit
with the actual arr�ount billed. If the deposit exceeds aetual usage, our sys#em
autorr�atically generates a refund chec[c, which is farwarded to the exhibitnr with
the biifing detail. Over 80% flf our customers receive refund checks,
When a client's usage is l�igher than their deposit, we wifl either charge the
balance on their credit card account ar ser�d an invoiee wi�h the bilEing d�tail
and ou�standing baEance.
A�SOP provides an interFace ir�to Smart City Networks' accaunting sys#em.
Account receivables are recorded into aur automated system �y aur acc�unting
departrrzent. The interface between AESOP ancf the accounting systerrE allows
us to perform aging and post payrnerrt anafysis.
Statements for deiinquent accnunts are sent out every thiriy days. Affer thit�y
days our accounts recei�abfe departrrient will mak� direct contact with each
customer to identify any c�uestions the customer may have abaut their invoice.
At this time, through AES�P's int�rface capability, the accaunting department,
using our fax server infiegr�afion, is able to send a duplicate invoice to #he
custamer.
5mari City Networks has a low instance of uncoliected bills and bad debt write-
offs. This is d�e ta our deposit policy and the credit s#atus in aur customer
his#ory file, If a delinquent exhibitor re#urr�s #o the facility, AESOP w�ll ffag the
exhi�itor as a�otentia! credit risk. Tl�is reduc�s our expas�re to bad credit risks.
When the show closes, the customer service staff begins the process of
reconciling the exhibitors' accounts. Once a show is compieted, it is c�ased far
final reconciliatian. The closed flag prevents entering additional orders or
5EE"VICES so that the show can b� balanced against contracts and s�rvice
requests. How�v�r, A�SOI' stifl alEows payment posting and other functians
City of Fart Worth, 7exas
i'age 1 B
SMART CIiY NL�iWORKS RFSPONS�
�T. WOR�W CONV�NTiON C�NT��i
necessary to reconcile the show. Ones the show has been reconciled it is
locked which pr�vents any additional entries to the boaks and reco�-ds. Srnart
City Networks' procedures associated with closing a show are a detailed
process whereby a�l services provided and all moneys collected are balar�ced,
This process assures Sma�t City Nefworks as well as the center that #he
maximurn revenue f�r the show is collected and a proper audit trail is in place.
�ach year the campany's a�ditors, Ernst & Yaung, audit the baaks, records,
aocounting methods ar�d systems.
City of For# Worth, Texas
Page 19
SMART CITY NETWORKS RESPONSE
FT. WORTH COiVVENTlQN C�NT�R
8.1 Jncome to the Citv of Fnrt Worth
8.2.1 Provide a commissian pereentage to be paid �o the City of ForE
Worth on gross sales far Comu►unications Services. Consideraiion
wiIl be given for a slicling scale fee structure.
The following is Smart City Networks' r�wenue share proposal based an an
exclusive agreement for a five-year mynymurn term and five one-year renewal
aption periods.
A.
B.
Pxice lisfs for Telecommunicai�ons and Data Services
Attached are sample contract forms for telecommvnica�ions and data
services for e�chib'rtor services.
Prices sho�vn are indicaHve of rates fax szmiiar services for centers in
Texas. SmarE.CiEy Networks recognizes that rates far cammunicabiazts
services from the locai utiIily company may differ tttan those cl�arged
for in house exclusive services. Customer rearfion to the new rafes may
vary and actuaI rates can be mutually agreed upon by Smarf Ci.ty
Network and Fart Worth's Convezt�fon Center rnanagement.
Commissian Payments
Sxz�.axt City Nel�vorks wi1l pro�ide the City of Fort Warth with
commissions (revenue share payments) based Qn a sliding scale
struCture as listed i�eloW.
1, Vozce Services, Long Distance and Data Services
(based on carnbined gross revenue)
$ 0-$ 25,OQ0 10� of Grass DoUars
$ 25,Q01- $200,000 �5°� of Grass Dollars.
$100,Qp1- $200,OQ0 20 � of Grnss Dol�ars
$20D,�01- and up 25 � af Gross Dol�ars
City of Fort Worth, Texas
Page 2U revised
SMAR7 CITY f�ETWORKS RI�S�ONS�
FT. WORTH CQNVEN7IDN CENTER
2. Special Circui�s
ISDN, DSL, T1 and vther speciai circui�s not pzovided from
5mart City Networks standa.rd inventary wi�l receive a
conlrnission of five pexcexlt (5°�) af the grass billing.
3. Pagers, Fa� Mac�iines and CeIlular Phones
Smart Czty Networks will provide a five percent {5°�)
convnissian.
4. Enhanced Services, Cpber Cages and Web Casfing
Smart City Netwoxks wi.Il pa� a three p�rcent (3%) commission
on gross dollars billed.
City of Fort Worth, Texas
Page 29 revised
SMARi CfTY N�TWORKS F2�SPONS�
��T. WOi2TM COtJV�NT[ON CENiER
$.1 Income ta the Citv of Fort Warth
$.1.1 I'ravide a cornmission pexcentage to be paid to the City o# Fart
Worth on gross sales #ar Cornmunications Services. Considexa�ion
will be given fox a slidrng scale #ee structure.
The foIlowing is Smart City l�ietworks' xevenne share proposal based on an
exclusive agreement for a Ei.ve-year m;r;mum term and five one-yeax xenewal
opt�r�n pexiods. -
A.
B.
Price 1is�s for xelecommunications and Data 5ervices
Attached are sample contract fa�rmms for telecommunications and data
services for exhibitor sezvices.
Prices shown axe indicative of rates for simil.az services for cenfers in
Texas. Smaxt City Netwoxks recogruzes that raies for comm.unicaiions
services from the local utility eompany may differ than those ckiarged
for in house exc�usive servicea. Customer reaciion to the new rates may
vary and actual rates can be mutually a�reed. �xpan by Smart City
I�'etwork and Fort Worth's Convention C�nter manage3ment.
Commission Pay�nents
Smart City Pletworks will pravide the Ciiy af Fort ' WQri:t► with
commissions {revenue share payments) based on a slicling scale
structuxe as listed below.
1.. Voice Services, Long Distance and Data 5ervices
{based on cvmbzned grass revenue}
$ 0 - $ 25,OOQ
$ 25,001- $7.D0,000
$1Da,001- $200,OD�
$200,OOI - and up
10% of Gross Dollars
T5°,6 oE Gross Dollars
2�°� of Gross Dollars
25°k o# Gross Dollars
Ci#y of Fort Warth, Texas
Page 20
SMART CITY NL'rWORKS RESP�NS�
FT. W0127N CflNV�NTION CENTEa
2. 5pecial Circua.ts
ISDN, DSL, �'1 and o�her special circurts not provided from
Smarf City Networics standard 'mventory wiTl. recei.ve a
commission of five percent (5%} of the gross bilIing.
3. Pagexs, �ax Machines and Cellular Phones
Sma�t City Networks will provide a five percent (5°�}
COYi72TilSSlOZ1..
4. Enhanced Services, Cyber Cages and Wet� Castang
Smart City Ne�woxks wvill p�y a thzee percent (3�} commissiox►
an gross dollars bill.ed.
City of Fnrt Wor�h, Texas
Page 27
�� �
�� 7 �.�i
�C��l��I
Company Name
Bilifng Name
IBilling Address
C�ty, StatelCountry, Z�p
Contact
I Cr�dit Card No. �
SMART CITY NETWORKS
372b HOWARD HUGHES PKWY
LAS VEGAS, NEVADA 89149
888-446-6911
702-943-6401 (FAX)
Baoth No.
Descriptior� of 5ervice
Telephone
Expiration Cardho der Signatur�(2)
1
Type � QTY
���� l�dORTH
C��������� ������
T�LEPHON� S�RVIC� CONTFiACT
Show Name
Show Date
1 To /
lfashawdfrectarylspublfshed,doyouwanlyaurcompany '
nameandasslgnednumbersllsled7 Yes No
E-mail �
--IFax N�mber
t _ � �
� Printl Type Cardholder Name
(P�iCe + LangDistanceDeposit I
(1) per ChannellCircu'rY)
� 9. 5tandard L.ine ( P�X, must e�fa[ 9 then the numher }
I a. Line without a telephone La ($ 235 + $ 200 )
� b. Mulfi-Line Phnne w11 main �fumber & 1 roElover line ML I ($ 335 + $ 200 )
� c. Refundat�le Multi-Line f�sErument Deposit (7) ML-INST � $ 150
� 2. Dedicated Line � �irect line do notdlal 9 j
I a. For Modem use (no Instrument) � DL j I ( call 888-44Fr6991 for qupte ) �
3. Telephone 5p�cial Services
a. Telephone Instrument (5ingla Line, Touchtone) I 5L 1 DI $ 31.50
b. Long �istancz Ras#rictions (Loca! 1 Credit Card) TL� 1 CC $ 20
� c. ISDN Line 928 K BRI (2B + D} — Limited Quantity � IP ( cal� 888-44Cr6911 for quote }
� 4. C�ry �air t 3`d Party Circuit �xtended from aMatk to Booth j— Mus# arder circuit from local Bell Co or OtheT Provider.
I a. Arralog Extended Pots lina from QMark to Sooth DP I $ 200
� 6. ISdN 6RI Extended c[rcuif from R-Mark to Booth fS $ 300
� c. 7 1 Extended voice clrculE from QiVlark ta Booth T7 $ 2,OOp
I d. pSL �xtended circuitfrom D�Markto Booth HL I $ 400
I5. Othel' ( call 888-446-6911 for quote ) � { cafl 888-44Fr6911 for quote ) �
6- [515#df1CB F�9 �x[Y�00 �or ea�h ilneouts9de dlxe eoltiY�:nkeolx C9ielur, (�'abQ � x[nurnl��,r ui lut�rg)
� 7_ �x�ffdlt�* �E7:if�� $75 pur L[r1v {If ardet&d �es� th�rs �� d�ys {�rin{to 1'� t�7yoEshnx�oncve-In}. x(17�IInhBr4[iinUs�
I$. Oo1 �i[c t h9ov�— fr� or�er fea o� y�i�S�J p�r Ilno;l� ordofing ��FVIC� 3Ftef �hUw rrloYo�lai Ixas stl,��,�dj, ��riurnht�r of lir�oaj
I - � --- su�ra�a�.
� All unused portlons af deposits returnerf wiih final billing. � 6TINiATED T4°!o TAX 1 F��S EI�POS17 = 5ElHTOTAL x 10%
PAYMEN'r MUST ACCOMPAI�' ORD�R Credit Card users may fax order to 702-943-6001 � G RAN I� iOiAL
Notes:
Total
_ �
--1
1
_�
1
1
1, Depqsit is far Long �istance, S00#, and Calling Card usage. fi. InsEallations are due 2a hours prior to show opening.
Additionai LD deposits for Intemationa[ accaunts may appiy and will he 7. One Multi-Line lnstrument Deposit is required for each Multi-
defermined upon request for service line Cir�uit ordered.
2. For your canvenience we will use fhis aufhorization to charge your 8. Customer providedlordered cirpuits must be i�stalled and
credit card for any additional amounts incurred, oAerational2 days prior to show move�in. CusEomer musi
3. Srnart City i�etworks offers Fax Machines, Pagers, Cellular Phones provide Smart Cify Networks with Circuk Number and
and Debit Cards for your convenience. (Call 888-446-6911 for quote) providers name.
A. 5mart Cify Neiworks Federai I� is 65-0524748 9. Attach any required addifional flvor plansldiagrams,
5. 5mart City Networks accepts payment in U5 dolEars drawn on a US 90. All unused instrumentlaccess deposits will be retumed (within
Bank or a credit card (AMEX, VISA, MC}, Make all cheeks payable to: 60 days of shaw close) after flnal reconciliation of your bill.
5rnarE City Networks.
***�`"*** Credit card authori�ation mus�E be on file for LD Access or popplicable iaxes 1 Fees. �*******
Customer Acceptance of Terms and Conditians; bate:
Indicate locatian in Boot� with an X. F�R SMART CITY NETWORKS USE:
. Aisle # _.
�
�
a
�
�
U
�
�
Island ❑
�
Standard ❑ y m
Im�o�tant! a Aisle # '¢
fmpoAanl! Ir�portaN!
Tnclude fYoar plan wlprientation. A. move
%e sfarting at $1D0 per line may apply to
relocxte the circuit after it is Installed.
Type of 5ervice
Ex#ension #(sl
5peciel Instruclions
F�chlhitor iVo.
Paymant Recd
C5R DAT�
Fort Worth -Telephong
LIIVi[iATION 4� l.IABiLITY
Except for claims for physical injury io parsons, SMART CITY N�1"WORK5 and its s�ppliers or suhcon[ractars will not be liable for any special, or
�onsequential damages or for loss, damage or expense directly or indireclly arising from customer's use or inabGlify to use the system eifher separately or
n combination with other equipment pr software or for commercial loss of a�y kind {induding loss of b�siness profits) based �pon breach of warranty,
6reaeh of contract, negligence, strict tort or any other legal theory; wheiher or not ShrfAFt7 CITY �I�iWORKS or i#s suppNers or ils suhcontractors f�ave
been advised of the possibility of such damage or loss, Some states do not allow limits qn warranGes or on remedies for breach in certain transactions, in
sucF� states, the IimiEs [n this section may not apply. In no evant shall lia6ility exceed a refund af amounts actually paid to Smart City Nefworks hy
company for their telecammuni�tions service(s).
('Ij All �xhibitor conVacts are solely beEween SMART CfTY N�TWpRKS and the prospective Exhibitor; (2) SMAR7 CITY EVETWORKS is nof the
employee, agent, or partner of the Facility; (3) 7he Facility is not a party to, nor shall it have any obligafions or liabilifies whatsoever to any Exhibitor,
under any Exhibltor Contract including withaut iimitafion, the obligatian #o pravide any of the services covered by such Exhibitor ContracE; (4) No
representa#ions or warranties are being made by the Facili#y with respect to any Exhibitor ConEract or any Cammunications Services; (5) The right oi the
�xhibitnr to receive any Communicatians 5ervice will be termin�ted if this Agreement is terminated for any reason provided fherein; and the Facility will
have na pbligation to continue providing such servlces unless the Facility eleofs in its sole discretion to continue ta provirie such services itself or through
a third parfy; (6) The provisions of the Exhibifar Contract are separa#e and independe�t fram tha provisions of the exhibitor's lease space in the building
and shall not affec# fhe exhibiEor's obfigations under such lease and without Ilmlting the ioregoing, In no event shall any default by SMART CI7Y
N�1W�RK5 under fhe Exhibitar Contraet or any fallure with respect to any Communicatipns Services have any effect on any Exhibitor's obligations to
the Facilify under any lease or any other ocaupancy agreement between such Exhibitor and the Facility.
TERM� AND CONDITIONS
1. Payment and arder must be reoeived no later than 21 days prior Yo �rst
day of show move-in ar a$75.00 per line expedita charge wil! be
applied. li ordering on site ot affer show movain has started there is
a$15U.00 per clroult pttarge applied.
2. The prices an this contract do not include Federal, State or Local Taxes.
Taxes will be included on your final bill.
3, Please provide all informarion reqnested an the %rm foz speedy
processing of your contrack. �
4. Conditions for processing service cnntract 1 On-time Installatian:
a. Payment for service enust accompany canhact.
h. Incnmplete contract forms wili delay prucessing.
o. Booth number(s) must be identi#ied on face of form.
d. Lacation of circuit in hooth must be designaced on form or
customar provided diagram 2 days before move-in data.
e. Custamer pmvided /ordered circuits mast be instalTed and
worlting 2 days before shvw move-in.
f. Orders Ichanges received within 3 days of show move-in will
be worked after other orders are oomplete.
5, Credit will not be given %r service installed and not used.
6. �quipment &Ianagernent:
a. E�clxihitors should pick up telepitone equipment at the Smart
City Networ&s 5ervica Desk. Unused deposiLs paid will be
refuaded by mail within 60 days af show aiose following
final reconciliation of your bi1T,
h. The exltihitor will he fully responsible for the proeection and
safekecping of re�ta] equipment and will be responsibie for
returning ali renta] equipment to the Smart City Networks
Service Desk by 5:00 p.m. the thy fullawing close of the
show.
a The 5mart City Networks Service Desk will be open to
handle equipment rentals during move-in and show.
7. Any pro6lems should 6a repor[ed to the Smart City Netwoeks Service
Desk or to $mart City Networks main nffice at 1-888-�[46-69I 1.
8. Claims wil] not be considered unless filed in writing by 8xhibitor priar
to close of 5how.
9. Any add'etional cost incurred hy SMART CTTY 1�ETWO�KS to: 1)
assist in trpuble diagnasis or pro6lem resolution faund not to he the
fault of SMART CI'CX NETWORKS or 2} collect informataon
required to complete fhe installatian that ¢nstnmer fails to pravlde
may be 6illed to the �xhibitor at the prevaiIing rate.
10. Only Smart City Natwarks personnel are authorized to modify system
wiring at cabling. Materia] and equipment furnished by 8mart City
Networks far Ehis sersrice cont[act shaIl remain the prope�ty of Stnart
City Networks.
11. Long Distance and Tlirectory Assistance:
a. Toll restricted �equests will restrint lines to local anly or local
and "1-80�" calling oniy, Afl other "lk" or "0+" dialing will
6e restricEed (this inclades aIl ]ong distance calls).
b, t�ll lines will be restricted from "976" and "900" dialing
unless otherwise requested.
c. 5mart City Networks wiIl provide a detailed listing of all
cal[s madc on the line.
A 5.95 surcharge per cal] will 6e charged on all "1-860, 95D" and
eredit card calls. An additinnal $,95 surcharge per call will apply if
dnration of calI is over 10 minutes.
�. $z.00 surcharge per call will tae charged an gll direcEury
assistance, Informatiaa, pt and Operator assisted calls.
12. In the case of a call which is not connected, hut where the called
telephane is allowed to ring for more thsn 45 seconds, our telephone
equipment will automatica2ly place a charge on your aceount as if the
call Mad been campleted, To avoid such e6ar�es, we suggest that you
absexve tha time when placing calls,
I�OT�: THE �XFCIBITOR IS RESPONSi6LE FOR ALL �ONG
DI57ANC�, bIR�CTORY ASSfSTANCE AN!❑ QP�RATQR
A5S1S7ED CHARC��S AGAINST A551GNED T�LEPHONE
HUMBER(S).
13, The number(s) assigned ko you ate for the duration oF this event pnly.
5ervice cannot be moved or transfened autside of the CenEer and
intercept scr�ice cannot be ptovided.
14. There will be a$25,U0 service charge for all returued checks.
15. Due to the cost of processing checks, any refunds due in tlic amount of
$10.U0 or less wil[ not be rafunded exaept on rcc�uest,
lb. CANCELLATIOI�I - There is a$150 Cancellation fee. CanceElations
tnust be in writing, Additiona] cancellatinn eharges yuill apply foc
orders that have akeady incureed labnr, material, and/or engineering
costs. Some broadband serviees and special circuits cannot be
cancelled once ordered and will incur full charges listed / quoYed
Cgmpl�fie ar�d Re�urn io
*** ORDERINGSERVXC�S *** *'�'* FLOORPLt1N5 ***
MAII, CHECK OR FAX PAYMENT W/ORDER TO: MAII. OR �A�X FLOOR PLAN3 TO:
� SMA,RT CITY NETWORKS ❑ SMART CTTY NETWORKS
3720 HOWARD HLTGHES PKWY SUITE #190 372D HOWARD HUGHES PKWY SUI'i� #190
T,A� VEGAS, NEVADA 89109 LAS'VEGAS, NEVADA 89109
(88$) 446-6911 FAX (7D2) 943-bQpi (8$8} 446-69ll FAX (702) 943-6001
VISIT US ON THE Vi7EB AT: WWW_SMARTCITYNETWORKS.COM
� �.,. .
� �
�� � �
���f'������
Company Name
Bi�ling Name
Billing Address �
City, 5`tate/Country, zip
Con.tact
GYedit Card No.
SMART CITY NETWORI�S
3720 HOWARD HCTGHES PKWY
LAS VEGAS, NEVADA 89109
888-446�6911
702-943-6001 (FAX)
��1� f 1�l�R�'H
CON�I�i�TIOR� C�Ni��
N��WORK S�RVIC� C4NTRACT
Bonth Show Name
S�tow Dates
/ To /
� � ��
E-Mai�
Tel�phane Number
{ ) _
1 Expiratzon Cardkiolder Sigriature (I)
/
' Descripfion of Ser�viee
� �. St�nd�tird L�rve �unr�w�s � Ic��:sw_7' }•
� A. Shared Ethamet Se�rvice (5ingle IP addressj
�B. Additional IP Address
C. Rapid Data T-1 Internet Serv' (In I d
I TYP� � Q�'�' �
SE
f�i
� �'ax Number
( } -
print / Type Cardholder Name
( Price t Depasit }
I Tatal
( $ 1,IQD }
( $ 225 )
ices c u es 61 IP addresses} � TS � ($ 6,9D0 * � 1,5Q0 ) �
� �
— i �
f. � U� mPn� �a:^��uR I _
� �..
�A. 8 Port Hub Rental —14 Base T H8 I ($ I50 t$� 30 }
B. 24 Port Hub Rental —10 Base T H4 i ($ 225 +� 1 SO )
�C. 50 foot Patch cable -- Cat 5 pc � �
_ _ _ ���So �l
.l ,�• �,�eci�! LE;�A V4rvi��s � � — - �_
� A. T 1 Extended data circuit from D-Mark to Booth (See Note 1 I) T2 {$ 2,000 )
� B. DS-3 �xtension from D-Marlc ta �onth (See Nate 11) � T3 ($ 9,000 )
I C• pQint to Point Nefworking MI (Call 888-446-6911 far quote)
�D, Point to Multi-Point Networ7cing MI (Ca11 8 88-446-691 1 for quote)
E. 5pecial Canfiguratious I Bngineering I VpN / We� Casting VP/NII (Ca11888-446-6911 for quate) i
F. Labor / Floor Work Fee per hour � FW /lu- ($ '75 )
fi, �71S��f1�� FCe vf $5a0 fo� u��}� li�a ot�t;�id� Ehe cor�uPt�[ien vonur� ($ 5��7 } x[rsurril��r a! Ilnes}
I 7. Ex��C�ItB Gharge ��54 pol' L�G�r� {iP orde��sl ae�� Eliin 21 ti�y� prir,r[a I"�Iny nf sf�qw nx+wo:lnf_ x{n�rn�,cr �,f lin�xs�
I
�{#. Oh Site +�lovc — in nrrl�r Cao v� �SU� p�r aln� �IT'3e�2Tif1g M1r,IY'�'C 3FFP! fsG'F{4W rrllllFt'ill �7+16 5tI1FLC6�� 1{ inU��cr 4f fFnesj '
I ..
suB�roT�►�
� Ail unused portiwts oi'deposits ret�rned ivith �inal billing. ESTIMATEn 10% TAX 1 FEES DEPOSi7 = SUBTATAL x 10°/n
TOTAL PAYMENT MiJS'1' ACCOMPA}�TY ORDER Credlt Curd users may far order to 702-943-bool I Gf'�Q,hiQ 7"0'f�i.,,
Nofes: �
1. For yaur convenience we will use this authorization tn charge 7.
your credit card for any additional amounts incurred.
2. Smart City Natwork's F'ederai ID is 65-D524748.
3. 5mart City Netwarlcs accepts payment in T1S dollars, Checka 8.
drawn on a US bank or the following cre�it cards: (AMEX,
VfSA, MC). Make ttll checkr prtyuble tor Suiart G]'ty Neiworks.
4. Installations are due 24 hours prior to s�ow opening. g,
5. Customer provided / ord�red circuits must be installed and
operational two (2} days prior to show move-in. Customers must ] 0.
provide 5mart City 1Vetrvorks with circuit NumUer and prpvider's
name. 11
Attach any required additianal floar plans / diagrams
RaEes listed inc]ude a single TP address, bringing the service fn ti�e
6uoth in the most canvenient manner and does not include compuYar
equipment, nic card, TCP/Il' softwaze or power to the Uooth,
Dne to the nature of the Internet, Smart City Networks cazu�ot
guarantee any levei of perforniance or accessibility beyond our
gateway,
The chaice of Internet 5ervice Provider {ISP) is at the sote discretian
af 3mart G`ity Networks.
10Mhps aad less servioe are prvvided on lOMbps Ethemet based
connectivity wiffi R7-45 jacks foe each connection vrdered.
T-1 / DS-3 nrders must be placed 45 days prior to mnve-in date.
��*****� Credit card authorezatian must be on iile for applicable Taxes 1 Fees. '�*******
Customer AccePtance of Terzns and Caaditions: Date:
� Indicate location in Booth With an X. � FOR SIVIAit'C CITY �'Fype of Service: �xhibitor No.
#� as5t�n �� NETWORIGS USE: �
Island ❑ Payment Rec'd:
Standard� I �:� 5 ecialIns ctio •
Importantl ! a Aislen a P � ns.
Include floor �lan w/orientaiion. A rnove CSR; ]�ate:
fee starting at S 200 per line may apply to
x•elocate the eircuit after it is installed. �'°`��x�s + 5ubnet I Gateway J Primary DNS I 5econdary DN5 �
I �
�
�
�
_�
a
�
;�
Fart Warkli — Netwark 5vc
LIMITATTON OF LIABILITY .
ExcepC £or claims £or physical injury to persons, 5snart City Networks and its suppliers or suhcontractors will not be liable for any speceal, or consequentia!
damages or for loss, damage nr expensa clirectly or ind'uecc[� xrising fsom custainer's use or inability to use the system either separataly or in combinaEion with
�taer equi�mant or software or for commercial loss of any kind (inc[uding loss of business pro�ts) 6ased upan breach of warranty, braach o� cantract, negligeace,
strict tort or any other legai theory whefher or not 5mart City Nefworks or its suPpliers or its suhcontractors have bee►a advised of the possibility of such darnage or
ioss. Some states do not allow limits on wuranties or on recnedies for breach in certain transactaons, in such states; the limits in this section may not appty. In n�
event s[�all liability exceed a refund of amaunts actually gaid Eo SmarE City Netrvorks 6y company fnr their network attachment.
A[1 F.�chihitor Contracts are so[ely betweea► Smat[ City Networks and ihe prospective E;chibitar; {2} Smart City Networlrs is not the empiayee, agent, or partner of
the Facility; (3) The Faailiry is not a parry to, nar shall it have any obligatio�s or liabilities whatsoever to any E�ibitor, under any E�ibitor ConUact, ine�uding
without limitatioa, tl�e ohtigation to provide any of the services covered by such Exhibitor Con�ract; (4) AIa rePresentations or warranEies are being made by the
Facility with respect ta sny E�chibitor Corrcraet or any Communications 5crvices; (5) The rig,�t of the E�ibitor to receive any Communicutions 5ervicc wiJl �ie
terminated if fhis Agreement is terminated fbr any reason provided Yherein, and the Facility will have no obligation to continue providing such services unless the
Faciliry elects in its sole discretion to cont�nue to provide such services itself ar through a third party; (6) Tf�e provisians of the 6�►ibitar Contract are sepazate and
iudependent from tf�e provisions of the exkibitor's lease space ui the hu�Iding xnd shalt nat affect the exhibitor's obligations undar such lease and withaut limitiRg
the foregoing, in no event shall a�uy default by Sma►t City Networks urecier the Fachibifor Contracf or any failure with respect tA any GommuuicaEions Services have
any effect on any Ea;hibitor's o6ligations to tlie Facility under any lease or other occupancy agreement betrveen such �xl�ihitvr and the Facifity.
TERMS AND CONDZTIONS
L Payment and order must 6e received no [�#er thau 2i days prior to first day 10.
af show move-in or a$256.06 per circuit expedite charge wi116e applied.
ff orderi»g on site or after shaw move-in has star[ed there is a$500.OQ per
circuit chazge applied,
2. The prices listed on this contract do not include Federal, Btate or I,vcal
Taxes. Taxes will be included on your final bill.
3. Please provide a!I information requested on dxe form for speedy processuag
ofyour conusot.
4.
5.
Candifions fnr gx•ocessing service contract! On-time InstaII�t'r4n;
a. Payment for service must accompany contract,
b. Incompiete contract forms will delay processing.
c. Booth nnmber(s) must 6e ideirtified on face of form.
d. Locatian o£ cirauiE in booth must be designated on form or
customer provided diagram 2 days before mo�e-in daEe.
e. Customer �rouided lordered eircuiLs must 6e installed and
working 2 days before show move-ire,
f. Orders Ichanges received withru 3 days of sl�ow move-in will
be worked after other orders are complete.
�quipment Manxgementc
a, Exhihitors s]�ou]d picic up mndems/rental equipment at tfis Smart
City I�[etworks Se�rvice i7esk. Cfnused deposits paid wil! bc
refunded by mai[ within 60 days of show close following ianal
reconciliation of your bill.
b. The exhi6itor will be fully responsi6le for the protection and
safekeeping af re�ta! equipment and will be responsible for
retuming all rental equipment Eo the Smart City I�ietworks
Service Desk by S:OD p.m. fhe d�y followirrg close of the show,
c, The Smart City Networks Service Desk will be open to handle
equipment rentals during move-in and show,
6. �1ny problems should be seported to the Smart City Netwarks Service
Desk.
7. Claims wil� not be considered unless Filad in writing by ExhihiYor pr�or to
close af Shaw.
8. Any additianal cast incnrred by S1VIAli`I' CITY NE'I'FVORKS tn: 1)
assist in troubte diagnosis or prablem resoluiion fovnd not to tze thc
fau�t of SMAIt']' CTTY NETWpRI{5 nr 2) caIlect informatian
required to complete the t�stailatian thst castomer fails fQ provide
nnay be billcd to the Exhibltor at the prevailing rate.
9. On}y Smart City Netv�orks petsounel are autltorized Yo modify system
wiring or ca6[ing, Materisl and equipment fumished Gy 5mart City
Networks for fJ�is seirvice contract shall remain the property o£ Smart City
Networtcs.
11.
12,
13.
14,
I5.
Use�of Netwark Connection: (A} The netwark attachment Co be
provided by 5mart City I*�etworks may be uscd nnly by the directars,
of�icers aad employees of'the company, it's guests and it's agents and
consultants while performing service far fhe company. The services
being provided by Smart City Networlcs will faciiitate communications
hetween the Ca►npa�ry's authorized users and the entities reachable
tl�rough the national interr�et. Users of 5mart City NeCworks services
51�a11 use reasonable ef�nrts to promote efficient use of the neiwarks to
minimi�e, and a�oid if possi6ie, unnacessary network lraffic and
interFerenee with the work af ather users vf the ioterconnected
neiworks. {�i) C7sers af Smart City Networks services shall not disrupt
any of the Smart City Networks ar oiher essaciated networks as a
whote or any equipment of system farming part of their systems, or
any services provided nver, or in connection with any of the 5mart
City Networks or other assooiated networks. 5mart City Netwarks
services shall not be user! to transmit any communication wl�ere the
meaning af H�e message, or it's transmit distributian, would violate
any spplicable ]aw � regulatian orwould likely be highly offansive to
the recipient or recipients fhereo£ (C) AIl devices for which fhe 5mart
Gify Network provides priruary Inte�rnet connectiviiy shall be required
to obtain a Smart City AFetworks �ssigned IP address.
Tnternet Performance Disclaimer: Smart City Networks does nat
guarantee the performance, routing, or throughput, cifher expressed or
implicd, of any data c�rcuit(s} connectivity with regards to We Tntemet
and/or Intemet baakbones t�eyond any facility we service.
InterneE 5ecurity Disclaimer: Smart City Networks daes not provide
security, sucb as but not limited to firswalIs etc... far any data
eircuit(s) we pravida. It is the sole respoi�sihiiity of tltc exhibitor or
customer to provide any necessary sece�rily, Exhibitors are to agree tv
hold 5mar[ City Networks, it's age�ts and confracts harniless for any
and ail [iabilities arising frnm the use of nan secured data circuits,
Due to the cost aFproeessing cheeks, any refunds due in the amount of
�1 D.DO or tess arill notbe refemdad except on requesi
There wil� be a$25.OQ service charge for all returnec! checks.
CANCEI.LATION - Tl�ere is a minimum $150 Caaaellation fee.
Cancellations musk 6e in writing, Additional cancellation charges will
apply far orders that hava already incuaed lahor, maferial, andlor
engineeri�ig costs. 3ome broadband services and s�ecia� circuits
cannot be cancet[ed once ordered and will incur full charges Iisted 1
quoted. Credit wi�l not be given for servi�e installed and not used.
Coxnp�e�e and Return To
**'� ORDERING S�RVIC�S **� *** FLOOR�LAl�iS ***
❑MATL CHECK OR T'AX PAY1ViENT W/ORDER TO:
SMAAT CITY NETWORKS
372D HOWARD HUG�TES PIfVVY SUITE #I90
LAS VEGAS, NEVADA 89109
(888} 44b-6911 FAX (702) 943-6001
❑MAII� OR FAX FLOQR 1'LANS TO:
S1V�ART CITY NETWORKS
3720 HOWARD HUGHBS 1'KWY SiIT�TE #i9�
LAS VEGAS, NEVADA 89109
{888) �}46-6911 FAX (702) 943-6001
VIS�T US ON THE WEB AT: W'V4FW.5MAI�TCITi.'NETWQRKS.COM
SMARi CI�`Y NETIii11�RKS RESPONS�
F7. WORTH CONV�NTI�N C�NT�R
8.4 Protaosed Equimnerat and Snf�'asCructure - Provi�Te a detailed 1ist�ing of aII
propased equiprnent and inf�us[�uctt�re chunges af ctirt'eertt systetns.
Based on Smart City Netwarks' review of the RFP and documentation
provided #here are no equipment ar infrastructure changes required at
this #ime. As technologies evolve Smart City, wiih its knowledge of
impro�ed and advanced hardware and software t�fferings, wiU advise the
Cify if and when it shoufd consider economically feasibfe upgrades.
City af Fort Worth, Texas
Page 22
SMAR� CtTY N�TWOFtFiS R�SPONS'�
Fi. WO�TH CQNV�,NTtON C�PITI�R
8_5 C�orata �xt?erience and Cr��aucitu
8.5.x Prnvtde informui°ion xhut da�uments your fiptn's quatiffcations fo
produee the required autcames, including �:ts abzlity, capaciti�, skilI
and financial sirength.
8.5.2 A de�aited r�escripfion of three projects most simiIar in scope to the
Cammurticat�tons Sesvices program.
�x�erience and Gapabi[��les
5mart City Networks has been providing vaice and data services at conventian
centers far se�enteen years, Smart City Networks has demonstrated i#s ability
to be a reliable t�fecammunication provider with th� innovation necessary to
keep the Fort Worth Ganvention Center an the feac{ing eclge.
Tradeshnw tefecomm�nication requiremenfs are changing. !n addition ta
reliable te�ephane service, your cusfomers are demanding high-speed Internet
cnnnections, complex temporary LAN and WAhJ construc#ian, and high-capacity
data lines. 6y partnering with Smart City Networks, #he Fork Worth Canv�ntian
Center can be mariceted as a"high-iech" facility, Ultirr�ately this will Mel}� the
Center attract more shaws cre.ating a positive impact an the Forth Worth area
ecanomy,
Smart City Ne#works' vision is to rrfake ci#ie� "smarter" places to hqst
tradeshows anc! canventions. We creata integrated teiecommunication
netrnrorks that provide �aice, data, and Internet servic�s to tf�e events at yaur
facility. This enables the facility's clients to p�trchase all of th�ir
telecammurtication and event t�chnology needs fram a single sout'ce.
Smart City Networks brings a powertul combination af p�ople, customer
service, and technology to the Fort Worth Con�ention Center. �Jo one better
understands the technfllogy requirements and expectations of your con�entiot�
cusfomers, Smart City Neiworks began providing telecommunicati�ns and
technofogy to the events industry in �984 and is naw the leading pravider of
these services to America's conference and canventian facilities.
Our sole mission 1s #o provide superinr felecammunication technology
and service fo fhe cqnference, conver�#iQn, and tradeshow industry.
City af ForkWorth, 7exas
Page 23
SNiART CIiY N�iWORKS R�5}�ONS�
FT, WORT'H CONVI�MTION C�Pl7��
5ince our faunding in '198�4, 5mart City Networks remains dedicated to our
tt�ree-part business mission;
Service. To provide the best and most innovative
telecamrnunications services far ext�ihitors and
attendees at conventian centers.
�inancial: Ta aperats the C�mpany on a saund finar�cial
basis af profitab�e growth, improve financial
com�ensation to aur canventian center clients,
and provide opportu�ities ar�d financial rBwards
for our stafF.
Sociaf: To o�erate khe Com�any ir� a way that actively
recognizes the role and respansibilities tha# we
ha�e fa our Gients, vendors, staff and the
community.
Qur dedication to this missior� has propelled the Ctimpany fiarward far
seventeen years. Today, high-�growth emerging centers [iEce Charlot�e, Santa
Ciara, and 5an Antonio alang with fhe counfry's larges# con�ention cenfers .
including Las Vegas, Los Ang�les, Anaheim, Dallas and Orange County have
exclusive teiecammunications �greements with Smar�.City Nefworks,
Tens �f thousands of exhibitors at nsarly 12,OOQ irade shows and events have
ufilized our telecommunications services. We haUe handled t�e rr�ost ta�king
anc! complex events in ihe country incfuding. the Wor[d Economic 5ummit,
COMD�X and th� Republican Nationai Convention. No other provider has tltis
leve� of experience!
F'rom Charlotte to Qrlando, Sanfia Clara to Las Vegas at�d Anaheim, our facility
partners and #heir shov�r management c�ienfs recflgnize Smart Ciiy Networks'
expertise. Fart Worth Convention Center benefits from this expertise by
partnering with a provider that cart apply "show-tested" i�sfal�ation pr4cedures;
years of relatiar�ships with key show rrtanagement cornpanies, and a reputation
of quality thraughou� #he industry fo the aper�tion at vour cen#er,
City af Fort Worih, Texas
Page 24
SM�,RT CI�( N�iWORKS R�S�'ONSE
�T. WO�ib CONV�NTION G�Ni�R
Smart City Networ[c S�rvices
tn each of our facilities we ,�ro�ide all, ar combinations of, the following
services:
o Full-featured sinqle Line and multi-line telephone installation
. 5witch mair�tenance and adds, moves, and changes
. Diaf-up lnternet coRnections
. High handwfdtf� data lines
m High�peed Internet access via Ett�ernet
m Cus#orr� LANIWAN construc#inn
. EnHanced serv3ces such as wehaasting and cyber cafes
o Wireless �ahones anc! pager rentais.
Smart Cify I�efworks wcarks with best-in-class equipment manufac#urers to
cusfomiz� sol�tions fior our facility parkners. We install and operate switches
from NEC, Narie� and Lucen�. We are a national distributor for Cisco routers
ar�d data switches and have worked with a number of wireless voice and data
produc#s fram Enterasys and Cisco.
Smar� City Neiwark Con�vention �acility Partners
. . � � . -- - - _
'3 _ �' � -
.+�.'
` _ . �,I
_.I�_
� City af Fort Worth, Texas
Page 25
Gonvention cammunications is our business. Below �s a list of the facifities we
SBNfC@, their relati�e aize, and haw long we have opera#eci En tF�e facility.
SMART CIiY NETWORF�S RI�SPONS�
�T. WORYH C4NVENTION C�NT�R
Summary of 5ma�t City Networks Ca�abi[ities
�n addition ta our unrl�aled ex�arience, e�aluators of this proposai shvuld
consider al! the capabilities Sm�rt City Networks offers:
� Praacti�e marketing ot high-tech services;
o Superior customer service;
■ lnsfaliafion of leading-edge technology;
� Continuous evaluafion anc� introductian of new se�vices;
� Con�enient singl� saurce pro�ider; and
� Stable financial strength.
Proacti�ve Mar€�eting
Mast convention and meeting facilities let the b�asiness come to them. TY��y
dor�'t promoke their faciliiy's technology in order to help baol� mnre busfness.
Smati City Ne#warfcs works side by side wi�h your sales department to train
them and to help sell the technoiogy thaf rnakes your canventian facility unique.
5mart CEty Networks afso markefs these services to potential us�rs an behalf of
the facility ta build awareness and increase business. Because we have done
nearly � 2,000 shaws we know uwhat the show managars, meeiing planners, and
exl�ibitors need. �ach show is marketed witi� the �oal of increasing the
awa�eness of availab�e services and enhancing the Fort Warth Canvention
Genter's I�ottom line.
Llsing our sysfiematic and praven approach ta marketfig telecommunicafion
services, Smart City Netwarks can grow revenue in the Fort Worth Convention
Center. �
L�_ v� Smart City faci[ity has sig�ificantly g�own annu�l
telecomrnunicat�ot�s rewenue as a result of our partnershep.
S�aperior Custamer Service
At Smart City Nefworks it is nok ]ust a clich�. We are committed to .custamer
service, Each one o� our employees gaes througl� customer service training
desig�ed by the Ritz-Carltan Learning Institute that is reinforced company-wide
on a daily basis. The Ritz-Carlfon is th� or�ly hospitality company fio win the
coveted Malcolm Balc�ridge Awarc! faf Commitment to Service, and w[n it ivvice.,
City af Fort Warth, Texas
Page 26
SMARi' CIiY IV�TWO�KS R�S�dNS�
F`f. WORTH CONV�N�fOP[ C�NT�R
�r�opping a fine is easy.
Service is ma�ina suee the cu�tomer gets whaf fiF�ey wanf.
Gaael service -- pro�assionally and courteot�sly providing the connectivity
choices that customers want from a single souFce: shared �thernet, dedicated
�thernet, and 1pQ Base T, and special circufts and custorn network
instaliations. Local Area Neiworks, Wide Area EVetworks and VirEual Pri�ate
Ne�rnrorks can be cus#am designed for your clientefe, But 5mart City Networks
does more than simply "drop the line." We assure proper routing, confirm the
end user is praperfy con�gured, an� trauble shoat any problems between the
user's ec�uipment and aur network, Dur fechnicians are trainad to "make it
happen" for the cus�omer. .
Our commitment to customer s�rvi�e means the best team in the business is
satisfyEng your cusiomer's fechnolagy needs. The end resul� means a�igh
level of customer service that leads ta bo#tom line results for your
teGecommunications profit cenfer.
In �he heciic world af errent and exhlbit plartning,
Sma�f Ci#y Networks pravides peace af mind to the cusiomer.
Leading �dge iechnoEogy
Qur commitrrmenk to innovaiion, strategic �artnerships, and prudertt acquisitions
will keep the Fart Worth Con�ention �enter on the "leading edge'". W� are
cantinua!!y introducing new �roducts to our con�erttion facilities. At the sam�
time, new technologiss are examined fharaughly hefore being instailed so r�a
prodUct ar service is introduced that daesn't ha�e a proven track record, Our
affiiiafe technology partners are pinneers in providing wir�less lnternet, cabfe
modems, Internet broadcasting, video conferencing and Voice over IP.
With Smart City Networks, you won't 3ust keep up with ft�e pack; we wil{ help
you lead it!
Fval�atlon and Introdt�ction of New Se�vices
Smart Cify Networks is conti�uaHy evaluating difiFerent #echnolflgies for new
ap�Eications in the tradeshow and conventian marke#. B�ilding on the sofid data
neiwark fo�ndation in our partners' centers, Srrtart City Networks foaks a# new
services that leverage the infrastructUre's capabilities. Ou� intent is ta market
n�w services to our existing cusfomer base tha# increase the need for pur core
business, which is connecfivity. This way we grow re+renues from the new
services and our existing services.
City of �ort Worth, 7exas
Page 2�
SMART GITY NE f WORKS R�SPONS�
�T, WOR7H CONV�NTiDN CEt�T�R
Cnn�enient Single Source
Clients prefer ta deal with nne company far both voice and data services. With
Smart City I�etworks, during all aspects of fhe service pro�isioning, exhibitors
and shaw managemen# deal witn only ane enti#y far installation and service,
This prevents fir�ger pointing be#ween se�ara�e voice and data providers,
Furthermore, with the convergence of vQice and data networks,• the line
between the twa has aiready begun to bfur. Last, and perha�s rrrast imporiantly,
exhi�itors and show management client�le rec�ive a single #�ill for a!! senrices.
Stable �inancia! 5tret�gih
5mart City Networks is not a start-up campany. ft is not a comparry that is
s�ruggfing io fncE financing. Smart City t�etworks is a stable company, with soiid
financial backing, and a long track record of enhancing the t�ottom Gne af its
facili�y partners. Smart City Networks is a privately held er�tity with a large
cr�dit facility at one of t�te most prestigious telecommunicafions financing
institutians —#he Bank af New Yark. '
Our owners ha�e been successful in cabie TV, wireless communications, and
ir�ternet Service pravision res�lting in significar�t person�l wealth that can be re-
inves#ed into the company. 7he �ort Worth Cortvet�tion Canter needs a partner
that can propeE them into the 296t century with its proven experkise, sound
operating principles, and abave alf, #he �nancial resources to implemenf its
business plan. 5mart City Networks is �hat partner.
Vendor Quafificat�vn CQnsideeations
When e�alua�ing this propasal, there €s mnre ta it than what's wriiten an these
pages. This is a reiatio�ship t�at must endure over the years, across leaps in
technology, a�d even changes in persor�nel. The Fori Wor#n Con�entEon Center
must consider the total fist of qualifications that make a solid
telecommunicatians vendor in the demanding canvention and hos�itality
industry. When cons+dering this list, we believe you wiH find t�at only or�e
vendor, Smart City Networks, satis�iss all of th� requirements nec�ssary in
providing convention center communicati�ns.
City nf Fori Worth, iexas
Page 28
SMARI` CIiY N�TWORKS RESFOAIS�
FT. WORiFI CONV1�NilON CENTgR
Smart City Special Cansiderations
There is a reason that �igh-growth emergir�g cen#ers iike Charlotte, Santa
Clara, anc! Sa� Antonio along with the country's 4argest conven#ian centers
including Las Vegas, Los Ange[es, Houston, �Anaheim and Dallas have chosen
Srna�t City Networks as their telecommunications provicEer -- we are the best.
V11� have #he experience, the technologica! inr�ovafion, and th� financiai
wherewithal to provide the Fart Worih Conve�iion Cer�ter with a
tetecommunicatio�s sol�tion tha# will meet the needs of our mutual cfienis bot�
naw and well infio the futUre.
City of �ort Worth, Texas
Page 29
A Fi�al CansidePaiio�
SNiARi CI'�"Y N�TWORKS RI�SpONS€
�i. WOR�'H CONV�,Ni�QM G�NT��
�escripiian ofi Proposed Services
Smart Ciiy Netwari€ �eliverables
Sma�E City Networks is proposing a convention center communication nelwork
that integrates the best in router, ser+rer, fiber and data switch teci�nofogy. We
combine these camponents into a seamless spluti�n t�at otfers all of the
services yaur custorr►ers are demanding today and in the futur�.
This cor�+rention center communica#ior� network is designed fo exceed the
expectation af your customers, Sma�t City NetworKs exceeds �xpecta#iorrs by
d�li�er�ng no# anly standard seivices at competitive prices, but also enhanced
se+vices #hat maximize the feohnolagy and the val�e it creates af the Fort Vll�rth
Conv�ntion Center.
We provid� a turnkey operatian for yaur convention and m�eting spac�. We
pertorm th� mark�ting, order processing, instalfatian, onsite service, and bil�ing
fior telephones, networking, high-speed Internet and enhanced "e�enf
technology" services to your eveni customers.
Smart City �iefwarics services will ena�le the Fort Warth Conwention Center to
be rnarfceted as "high-tech" to your c�rrent and potentia! customers.
�roposed Servic�s
5mart City Networks has developed a conv�ntio� center s�rvice package �hat
combines all of t�te foNowing services in#o one convenient offering.
Telephone Ser�vices
Smart City Netwarics provicles a compiete array ofi voice products ta meet your
client's every telephony need inc�uding:
� Fu![-featured single line and multi-iine telsphones
• Dedicated lines for mod�m use
� Wireless phone renta�s '
City of �orE Worth. 7exas
Page 30
SMART CITY NETWORKS Ft�SPONSE
FT. WaR�H CONVkNYI�N C�NT�R
N�tworlcing Serr�iCes and �quipment �tentals
Using tne network f�at is insEalled at the Center, we will provid� the following to
your meetir�g and convention custorners:
� High-speed fn#erne# connections using Ethernet protoco�s
� T�mporary LANMIAN canstructian
• Paint-ta-point networking includit�g Virkuaf Private Ne�r,rorks
o Tumkey high-speed special circuiis
Smart City Networks' connectiviry will allow r�our customers to take full
advantage of what technalogy has to oifer. For the citywide shows, Smart City
Netwarks aEso has� the abiiity #o cann�ct your facility to the hatels around tl�e
center creating a"Smar� City" ihat can hast the mast high-tach shows.
Smart City, Netw�rks rrviii sell or rent tha necessary data hubs and network
inte�face cards �ustomers may ne�d tn ensure a successful ever�t.
��ent Technotogy Services
5ma� City Networks wili offer to your show ma�ageme�t and exhibitors the
iatest event technology services that maxirr�ize the use of the infrastructure.
As the fargest provider of telecammunication s�rvices and #echnology �o t�e
indusfry, 5mart City Networks is expasecE ta the latest technologies by the 6est
vendors in the business. We ha�e sirategic partnerships with fhe most
innovative supp�iers and eq�i�Oment rrjanufacturers. We leverage these
refationships tfl offer your clientele the services of tomorE-ow taday at yaur
center.
As a partner wifh the Fort Worth Convention Ce�ter we wiU work �+vith you and
your cusforrEers to develap new services that rrEeet the unsakisfied marEcet
niches created by technalogy. Each of these new services is mariceted to th�
cliet�ts before the event, so they p�rcei�e �alue in having their show a# your
center and new revenue streams are generated. �
Gity of Fort Worth, iexas
Page 31
SMAR7 CITY N�TWORKS R�SPONS�
�T. WORTH GONV�Ni�ON G�NT�R
Smar� City Networks vffers turnkey solutions for the fallowing eve�t technology
services:
• Webcasting
� Cy�er cafes
Idi1e#�casting
Smart City Networks can pro�ide "Webcasting" or "Intern�t broadcasting"
ser�rices to con�entian and conference clients of th� Fort War#h Convention
Center. This unique service allows cliertts to place tradesi�ow or conference
canierit sueh as symposiums, keynote addresses, interviews, anrf producf
demonstrations on the worfdwide wei�. This adds value to the client's
experi�nce by extending th� tra�ieshow experience beyand the physical three to
fiour days of ths show. By ofFering webcasting at the Fo�# Worth Convention
G�nfer i� allows your customers to reach a broader market than events held at
o#her facilitFes. .
Cyber� Cafies
E�ent attsnde�s are beginni�g to expect show manager�ent ta provide free
intern�t access and e-mail s#a#ior�s commonly referred #o as cyber cafes.
Cyber cafes are a great re�enue generatar and a terrific value-adde� service for
the Fort Wor�h Can�ention Center to offer to sF�Qw management. The cybsr
cafe offers access to customized exhibit booth maps and �irtual booth
prom�tions. Cyber cafes are a great way to gather custamer satisfactian and
survey informa#ian for the evenk organizer and the facil�ty,
Ciiy af Fart Nforth, Texas
�'age 32
SMART CI�Y NEi`WORKS R�SPONS�
�T. WORYb CQNV�NTION C�N7'�R
�e�ePences
Smar� City Networks uses its experience to benefit our facility pa�tners bo�h
large and small. We would en�ourage yau fo caf! afl of our customers for a
reference.
�arg� �entier �efere�c�s
Smart City Networks brings a unique blend of experier�ce to the For# Worth
Canvention Center. We are the only provider that has servfced the five largest
comp�ter el�ctronic shows in the country at the largest cor�vention �enues on
multiple occasions. These shows incfude E3, #he Na#ionaf Association of
Broadcasters, N�tworld+Enterop, the Cansu�ner Electronie Show, and
CQMDEX. This means t�tat Smar# Ciry NetworEcs can apply the operati�nal
efficisncies and eco�omies of scale that are required to service these large
si�aws and the host venues.
The following are the list of references for aurlarge center customers.
Anah�im Convention Center
S00 West Katella Blvd. .
Anaheim, California 92802
Mr. Greg �rrtith (794) 765-8924
Astrodamair� Complex
84p0 Kirby Qrive
Houston, Texas 77D01
Mr. Jeff Gaines (713) 799-9817
Dallas Canvention Center .
86Q Sau�h Griffin Street
Dallas, T�xas 752Q2 �
Mr. Oscar McGaskey (214} 939-2757 �
Las Vegas Convenfion Center and Cashman Field
3150 Paradise Road
Las Vegas, NV 89109-9096
Mr. Tom 5mith (7Q2) 892-0711
Cifiy of �art Worth, 'Cexas
Page 33
SMARi CITY N�iWORKS RESPONS�
FT. WOR�'H CQNVEN'iION CENT�R
Los Ang�les Con�enfion Center
12Q1 South Figueroa Streef
Los Angeles, California 9d015
Mr. George Rakis (213) 741-1 � 51
Orange County Canvention Cen#er
980Q Inf�rnational Drive
Orlando, F'L 32809
Mr. Mike Walker (497) 685-5615
�rnerging Cente� �eferences
Smart City Networks services emerging conventidn cen#ers that are in smafler
markets that cater to high-growth shows. 7hese centers have the same needs
for the telepF�one, data, and Ir�ternet services provided by Smart City NetworEcs
as their �arger counter parts. We dedicate the same level of commitment and
resources to these smailer emerging centers as we do in our larger venues irr
order ta ass�re their growth by attracting and refaining shows fihat l�ave the
need for high-tech services.
The follor�v3ng are the reierences far our emerging center mar�Cet.
Charlotte Can�ention Autharity
501 South College Street
Charlotte, North Cerolina 28202
Mr. Tecf Lewis (7Q4) 339-G�20
Henry B. Gor�zalez Cdnventio� Cen#er �
200 �. Market St. �
Sa� Antonia, TX 782d5
Mr. Ed Garcia �210} 2Q7-85a0
l,as Vegas Hilton Hatel
3000 Paradise Rd.
Las Vegas, NV 89109
Mr. Miles Brusherd (702) 639-5281
ParislBallys Resor�
3645 5outh �.as Vegas Bl�d
Las Vegas, NV 89109
Miles Brusherd (702) 639-5289
City of Fart Worth, Texas
Page 34
SMART C[TY N�T'W�RKS Ft�SI�ONS�
Fi. WORTM CONV�NTION CENTER
S�n Diego Convention Center
11 � W. Harbor Biv�.
San Di�go, CA 92109
Joe Psuik (699) 525-5123
Sar�ta Clara Canventian Cenfer
5001 Great America Parlcway
Sar�ta Ciara, Cafifornia 95054
Don Riccardi (�FOS} 748-700D
Srr�art City Wetworhs C��dif References
Qur largest financiai commitments are the re�enue share payments we make to
aur con�ention cent�r clients. We have always foflowed through on our
cammitment to betfer our partner's �aot�om line ar�d enhanc� their customer
service. T�tere is no ather prapaser that has the financial track record, bac�
ofFice, and accoun#i�g staff to accurately track and report revenu� share to
convention facil€ties. Smart Cfty Netwarks has r�ever missed a commission
payment #o a facility partner. Other providers can't make #his clai�n. The
fof�owing partners can attest to Smart City Networks financial ability to perform
on this cantracf:
Ananeim Canver�tion Center
SOQ West Katelfa Blvd.
AnaF�eirn, California 92802
Mr. Greg Smith {794} 999-892a
Charlotte Con�entian Authority
5�� SoUth College 5tre�t
Charlotte, North Carolina 282D2
Mr. 7ed Lewis (70�4) 339-6020
�.as Vegas Co�ver�iion Cent�r and Cashmar� Field
3�50 i�ara�lise Roac4
Las Vegas, NU 891D9-9096
Mr. Tom Smith (702} $92-0717
City af Forf Worth, Texas
Page 35
SMARi CIiY N�iWORKS R�SPQNS�
�i. WO�iF4 CONV�N�IOhI C�NiER
IAlhaf Customers Say Abouf Smari City Networks
We cansistentfy recei�e outstanding marEcs an satis�action surveys and as a
tribute to Smart City Networ[cs' effarts, our cenfers and show management
organizatior�s have enthusiasticaHy endorsed us. Smart City Networks is proud
oF the associatfon and strong relationst�ips that we have established over the
years. �very one of our partners is an enthusiastic reference.
The foflowing pages are comments firam our Facility Partners, 5how Managers,
�xhibitors and Service Contractors. Smart City Nefrrvorks is the only campany
that i�as thfs track record of praviding �uality convention tefecornmunication
services,
,�acilify �artners: Gomments of Apprecfa��on
ANAk4�l�ll C�hIVI�NTION C.ENT'�R -"Smart City Netwarks has been the
excIusive telecommunicatiozis provider at the Anaheirn Convention Center since
19$7. Smart City �Tetworks has always been diligent at providir�g the best
possible service regardless of t1�e si�e of the event.° "Tne staff is always
sensitiae to the needs of show managers�eni and fhe exhibitvrs, as well as the
Center it�elf ""Customer satisfaction surveys al�vays show a pasitiv� response
�ar telecommanications." - Greg Sn�itle, Gener�l Mar2ager
Relianf Park fASTRO�OM� USA1 -"Dnrir�g these 12 years, Smart City Nett�rorics
has handled many major events which have included tk�e Aepublican NationaI
Convention, Natiar�l Association af Homebu�lders, �ifshors Technology
Conference." "Smart City Nelwarks' diligent attent'ion fo both show
managert;ent arid exhibiiors' requests, along r�vith �he�r staff s advanced plaz�ning,
are always a pleasant surprise for aw' new shows and something our repeat
clients come to count on year ai�er year." - GeaYge H. Koenag, Vice Presiderxt
Sales anrt Mar1'retir�g
C#i�4RLOT'i� CONV�NiIOM CENTE� -"As much as a yea� before our gr�d
opening, Smart City Nett�vnrks was involved, reviewin,g the telecomtnunications
syst�m desi�, makirig racommendations, daveloping software... visiting itxe
constructian �ita to coordinate vvith the cabiit�g and PBX contractors." "Snaart
City Networks' involvement at this early stage resulted in substantial savings for
i]�e C�arlotte Conven#ian Authority both in initial cost and in an-going
maxn.tenance expenses. Their serv�ces since our npening have been excellent." -
Ted W, Lewis, liuiidi�g Munager
city of Fort worth, Texas
Page 3fi
SMART CI'TY N�7'WDRKS Ft�SPONS�
�i. WO�,7H CONV�NTI�ON C�N7'�R
DALLAS CONV�NTION C�IVT€R - "Smart Ci#y Networks took ovsr the
ielecamznunications contract at the DaIlas Convention Ccnter on Septezr►ber 1,
1997." "Th�s company has an outstanding reputatian i.n the industry and
emplvys a hig�ly knQwledgeable team of naanager's and professianal staf£" -
Oscnr McGaskey, J� , Generr�l Munuger
C�QRGE �. �ROWN COI�V�NYION C�Ni�R (Houston� -"The George R.
Brown Convention Center has heen providing telecommunieations services
under an axclusive contract with 5mart Citj+ Networks sinee its opening 9 years
ago." "Over the past lil years, the Center and Smart City Networks h.ave faced
�nany major e�ents t�gather including the 199Q Econamic Summit of
Industrialized Naiions and partious of the I992 I�epubliean National
Convention. It is at th�se very demandiung e�enxs that Sinart City 1�letworks
reaily show their ability to provide excellent s�r��ce." "In May of 1995 Smart
City Netw�rks began providing the electric/utility services." "...Start up time
was �ery short. Their diligent efforts at contacting exhibitors, and show
manag�ment and their caordinativn and cooperation with the previo�s provider
res�lted irr. an �lmos� transparent transi�inn." - Gerard J. Tolleft, C�'E, PCS,
�ireetor
�.r4S V�GAS CON11G�1�ION C�Ni�R -"We are �ery pleased to haee Smart City
Networks as our teiecommunications provider far the Las Vegas Convention
Canier and Cashm.ari Center. We are iooking forward t� establishing a Iong
teranpartnership with them." - Tam Srnith, LVCVA Tfi�e PresirCent of
Facilitaes
! OS �.MC��.�S CONV�NTION C�i� f�R -"Smazt City Networks has provided
t3�e telecommunications ser�ices for the Los Arigeles Con�ention Center for
ovar ten years." "...Our telecommunications service revenue has increased
steadily." "Smart City Networl�s has always been responsive tn #he needs of the
Los Aligeles Conven#ion Center and has done ar�. excellent job af keeping the
service level ihey prvvide equal with the increasing demand our shows
constantIy produce." - Gearge T. Rakrs, �Ge�seral Ma�tager
�'how Nianagers: �ommenis ofApprecra�ion
5mart City �letworks has provided telecommunication seNices to a variety af
show managers o�er th� years. We have .buift a strong rep�tation for do�r�g
things right and excee�ling our customer's expeciations, Smart City Networks
has pl�assd custom�rs big and smalf. The #ollowing are excerpts from letters of
appreciatian from our custamers.
City of Fo�t Worth, Texas
i'age 37
s�wA�� ctrr N�Ywo�Ks R�s�aras�
FT,INOR�H GONV�IVTlON CENT�R
NATIONAL ASSoCIATION O� BRDADCA5TER5 -"On behalf of NAB, I would like
to thank you for the excellent job you did to ensure the success ni1w1AB20D0. It was
evident that you k�ad put a lot of time and effort into the planning and implementa�ion of
our requirements, Your suppnrt onsite wa� inr�aluable. More importantly, I am
con�dent that NAB attendees and exhibitors had a satisfying axperience du� to your
hard work. Yaur coniribution io the suceess of NAB 2000 is greatly appreciated!" —
Jennifer Caira, DiPBCIOPO�COi1VCi1IlOJ'i D�1ET[IIPDIIS.
C�MDEX -"I would iike Eo thank the Smart City Networks C�MT]EX/Fali teazn for your
efforts and the professional approaeh to all show management requests for this year's
success#'ul event.., ynur techn3cians were capa6le of hand[ing all of the tasks rencEsred
ta them by show managerraent. Smart City Networks was able to provide ihe
apgropriate quantity oi sh�w lines while displaying a great daal of patience with show
znanagement during the pra-vrder process. In terms of set-up, SrrEart City Natwor�s had
all the ph4ne liz�es �nstalle$ on or before the projected installa#ion times. The
technicians als� displayed great troubleshooting skills when it came to technical
glitches that csccurred during the event. Tha tecl�nicians were easily appraachable and
were always caurteous and professional."
°`The Ziff Davis Even#s Show Operations team wauld ]ike to give our thanks for all of
the hard work and effort tktat Smart City Netvvorks provided. Without your staff, aur
show would not hade been ti�e success that it was:' - SYep{terr Varraso, Zijf Davis
Events
NAiIONAi� A�SOClATfOMI �F HOii�l� �Ui�.D�RS INAb�� -"NAHB's
communieation requrrements are challenging and r�quire a lot of afientian over
a short period of time. Smart City Netwc�rks pravided outstanding service prior
to and on site during the show." °`The ct�peratian and manner o� e�er�
individua.l with 5mart City Networks was �irst class." - L'arbara E�rcrick,
Assistant �^'taff Vice Presfdent
P�RSON/�aL COIV�MUN1CAiI�NS IIV�USiRY ASSOCIA`fION Ii�CIA} _",.., o�
event focus�s on a segment of the teIacprnmunicatio�zs in�ustry - wireless
commu�csications - we ha�e some rather challenging require�nents when it comes
to telecommunicatians services for gur exhihitors; mos#. are yuite teeY►r�ically-
oriented snd tztiIize very so�histicated displays and demonstratiazis. �ur
requirements have taxed otl�er cities." "As it turnecl out, ,... 5mart Ciiy
Netwarics approached us we11 in ad�ance of the shaw to understand our needs
�,nd to Iay out a pl�n for proactively contacting aur exhibitors." "....I can
truthfully say we did nat hava ane complaint." "....highly tuned in to customer
� serviee ...." "They have great experience and clearly know their stuf£" - Chrr.s
Brawn, Vice �r�esident, Meetirtgs & Canventions
City of Fart Wort�, Texas
i'age 38
SMAR7 CI'i'Y I��iWO�KS R�SPONSE
FT. WORiW CONVENTI�N C�NT�R
AIEICI SYST�MS -"We have worked with Smart City Ne#works numero�s times and
always found their servzce superb." "Because we produce high tech e�ents, we
require uniqne and sp�cialized communica.#ions services." "Smart City
Networks has always supported aur efFarts ta provide this premier Ievel af
service." - Richard G Yen�lola, VP Operatians _
iVf�AGON -"... outstanding teleconamunications performance that S�art City
Net�rrprks has grovided ,.. at the Anaheim Conveniion Center in Anaheim, Ca."
• "Our customers at Nepcon west (360,000 �et sq. ft., annual) ... have received
first rate ser�ice from Sraart City Networks." "5mart City Netwnrks personnel
have always beet� extremely professivnal and technically supportive." "It is a
pleas�re to work wifi1� such a well znanaged, and cannpetent service pro�ider." -
Mike DBckinson, Operataarrs Manager
7�L�CON -"TeIeCon is the world's largest conference and tradeshow on
teleconferencing, videoconferencing and desktap conferencing and their
applica�ions in dis�ance lea�ing and telemedicine." "1`k�e e�chibitors at TeleCon
raquire e�ctensive telecommunicario�ns capa6ility." "Smart City Netwvrks has
provided excellent service at 'T'eleCon." -1lfike Pihlman, Eacecutive Teel:r�ae�l
Specialist
SOCI��'Y O� MANUFACTURINC �NClN���S (51Vi�j -"We laok forward to
workipg wiih you and ypur staff again, SME appreciates ihe good job you have
done far our ex�ibifors and us at prevzaus events." "Yaur professionalism and
attention to detai�s helps make our jpb easier." - R�ta Hnapp, Show 4peraifans
Coorrli�ator `
IWY�F�NAf10NAL HOSI�RY �XPBSiTION - " .,, the In��maiional .Hosiery
Exposiiion, occupies nearty the entire Charlotte Conventian Center and is one of
the largest irade shows held there." "Withaut the outstanding support of .,.
Smart City Networks, our show would ha�e been irzoperable." "(�ur goa1, ., is to
pro�ide aur e�chibitors with accommodating service and io ba flexiiate enough to
meet thair needs, This ir� tuz-r3, is whai we expect af the facility .... 5mart Cify
Networlcs did not fail us." "Our faith in them aIIowed t1s to feel our e�ibitors
were in good hands and also allaws us to make this xecommendatian to you." -
Sally F, Kay, Viee President and Secretary
QUIL'YS -"Our Internatianal Qui�t Market and Interna.tional Quilt Festi�al in Houston
... each show having 70D+ exhibitars, are two s�parate back-to-back sl�ows with
a eomplete 2-day tumarour�d." "As you can im.agine, this is no eas� fea# far any
of the sub-cantractors, but Smart City Networks has consistently corn� through
witt� axcel�ent problem-frea service to us and our exhibitors." "Dur company
produces Iarge tt�ade and cansumar shows for the textile and cxa.f� industry alt
City o# Fart Warth, 7exas
Page 39
S�IAFti C[7Y N�TViIORKS RF�SPflNSE
F7. V4fORiH GONV�NiIOhi G�NTI�R
over the US. and in Europe" "..... we ha�ve been in some o£ America's large
convention Centers, such as fihose in Houston, Boston, MinneapoIis, St. Louzs,
and Portland." "... and have a good point af referenca when it comes to
oamparing serviee. SmarE City Net�vorles' willingnass it� provide Quilts, izzc,
and Qu�' exhibiiors with prampt and courteous service makes our job easier
wh�re it counts - on the show #�aor." - Wil'ma Ha�t, Director�, Show Operutians
INT�R�EV -"To arrive zn Houston and imd all o£ tha services we had ordered for
Shaw Management in �place is a managers clrearn come t�ue! Ta top it off, your
staff was available anytime I need them and tlae exhibitors had no complaints." -
Ti�ea Pruit� Directar
�lM�RICAN ACADEMY OF Of7THOP�DlC SU�C�ON5 -"Thanks to you ar►d
your staff. for being so easy to work with pre-show and onsite." ".... �ery helpiul
and accomtnodating ..." "I appreciate the time you toak to share your
it�formatipn on t1�e opfiions �vailable to us for phone service." - Candy Tomala,
Exhi�ifrts Mnnuger
999I} �C�NONiIC SL1MI1�17" OF WD[JSTRIALIZ�Q NATI�N5 -"The United
States of Aznerica has now hosted its third Economic Summit of Iudustrialized
Naiions." "I thank each of you for your dedication and for your aitention ta
detail during th� arduous pracess of planning this important international even�"
"Working together as a teann, yau succeeded in making #�is Economic 5urnnnii a
complete success for th� President, for the city of Hoc�ston, and for the United
�tates of America." - Fredertc V Malek, Directar
"It was a pleas�r� working with you and your staff' "...we were very satis�ed
witl� the service we received in HousYon for the I990 Econamic Sumrnit." °...
had to supply services for au ihe broadcasters and even still CBS News had all
af zts ardered faciiities wh�n requested." - CBS News - Frank Governale,
Director of Operations
1992 �d�PUBLICAN NAiIDNA� CONV�N�IfJN -".... outstanding assistance
during the l992 RepubIican Natianal Convent�on." "Thanlc you fox a job well
c�one." Department � of Defense - Fred W. Gaodenaugh, Jr., Direct�r,
Cammunicatiorts Mrtnagetnent and CantrolActivity
".... �otzr company sa�ed the day %r us in Houston last week." - U�A TODAY -
David �II W�ight
".... complete satisfaction wit3� the way you hanc�Yed yaur part during tlae
Republican Site Selection Committee"
"I a.ttx proud of the 3ob you do, and I am convinced the reason �we ha�e so many
camplimentaty Ietters is beca�se we settle for nathir�g lass filian fihe best." - City
Of I-3oustnn - Gerard J. ToIdett, Dir�cfor, Civic Ce�ter Department
City of �ort Wor#h, Texas
Page AO
SMART CITY N�iWO�KS F�ESPONS�
�T. WO��Fi CONV�NTfON C�NT�R
�DO� IViARKETINC9 �INSTI�Ui� -".,.. perfortnance has reflecfed the highest
standards of professionalism, comm�tnzcatiflns expertise and a genuine sense af
service orientation;° I am responsible for establishing shaw management
cammunications ... we require .., up ta w�ll over 100 stataans of aIl types for
some of our larger shows. That, ni course, does not include exhii�itor pho�a
service which can easily rec�uire several hundzed stations." '"'�'his routine
provides an excellent basis for comparison and, in my opinio�n, Smart City
Neiworks is among the �ery best at v��hat they do." - Jolan E. Woolley, Directar,
Administrution & Convention Conferencing
IN7'�RhlATIONAL SAN�iARY SUPF'LY ASS�CiAiION -"We recently {Oetober,
1997) laad fi�e o�portunity to work with Sraart City Networks at th�: Dallas
Convention Center." "The feedback from the exhibitor survey was very good!"
"... the staff and tecfa�nicians eould not have been beitez�." "�Ne had no
problems." "Servic� was instaZled at the exact time we requested it." "....
friendly, polite �d what impressed me f.he most was that they came back several
times just to see if everytkting was okay." - Leer4nn NowCir�g, Co�nventiorz
Director
SUP�RCOMM -"A short, but very sincere note of apprecia�ion .... far ths excellence
and declication in performan.ce during the recent 8i7P�RCOMM '91
Convention." "I am very proud to be associa#ed with ttiis great team." - City Of
Houston -Luther Yildagomez, Manager, Conventfon CenterFacilities
�'xhibifors: �omments of,��precia�ion
NOR�'EL -"�ias been participating in North American Trade Shows since the early
$0's. Trade Shows have becprne one of the primary marketing arenas warid
wide." "The exhibit�r now requires POTS with Class Features, Mu1ti�Line
Business Sets, TSDN, T-l's, and special service l�nes such as Int�met, Fiber
Optic, and Gable Access Lines." "Throughout my years dealing with many
different convet�tion Center falecommunication campazaies, I have dealt with
none b�iter than Smai� City Networlcs ax�d speci�cally the sta£f at ihe Anaheim
Convention Center." "Smart City Networks ....,, set an example for ather
Convention Center telecommunications campanies." "The organization,
knowledge and state of the art capability of Smart City Networlcs allows Nortel
to hav� � worry free attitude with the �ccess lines and special circuits ihat it
arders." - Dr�vad 1Vlesratt, T�ch�ieu�t Services Manager
Cify af Fort WorEh, 7exas
Page 41
511�ART CEiY N�TWORKS R�S�aN5�
� F f. WORiW GONV�NTION GENT�R
�
CABL.� �AiA -"RecazztTy at the WCTA'97 Show at the Anaheim Canven�ian Center
,... without t1�e help of one af your key persoru;el, our haoth c�emo would've
been a disastcr." "... Bell sent tl�.e line to the Hilton, instead of the convention
Center, Anyway, the 56� line found its vaay to our booth solely b�+ the
determination af yaur Smart City Networks Branch Manager." "In my eyes she
was went far beyond her daily duties ,..." "Thank you for your help, Good Job."
- �4ich Narlie, 7'CM/Prajects
i,QI+JD��Rfs' -",... thank you for all of the support and prompt assistance we recei�ed
at TeleCon XVII .." "...fhe telecommunications services provided by Smart City
Netwar�Cs are critical io our success at these s�a�s." "�'very member of you
staffwas not oniy efiicient in delivering a top natch serviee both for the duratian
of the show and priar but they were friendly as well." - Aurlrey Sebag,
Corporate Marketing Manager
Service Gonfracfor5: Comm�nts o�',�ppreciagion
ARAAflAR4C -"5mart Cily Netwarks has alvs+ays run a prafessional and succEssful
opera�ion here. The suppart ar�d experience you receive with Smart Cify
Netr�rorks is second to none." "I wou�d never doubt that theix commitr�ent to
you and businass parinership wouId I�e any�thing but outstanding." - Joaquan
Que,cada, GenernCMunager
�R�El1d1AN D�GOR/�iING COMP14NY -" We would like to give reference of
support for Smart City ,Neiworks and fi1�e personnel �at wark wzthin tkz�t
company." "The FreetzZan Campan,ies .... have had az� exceilent warking
reIatzanship with this organization..." "Smari City Netwarks is one o� �te
prganizations that are experien.ced in t�e service of canvention & trade shows." -
Denn�sPerta, GeraeraCMartager
Gity of Fock WorEh, 'fexas
Page A�2
SMARY CIiY N�iWQRKS R�SPONSE
FT. WORTH CDNVi�N710N CENT�R
8.6 Keu Fepsonne� -
8.6.1 Attach resumes af a11 n:qnages�s, senior-reued supervisors, artd
fechnzcians who rrtay bs invo2ved in the munagemeKi of the fotal
pqck�ge of seruices, as welt Rs the deIivery of specific serr�ices.
Pe�sonne!
Smart City Networks is headquartared in Las Vegas, Nevada, th� epicenier of
the tradeshow and conveniion industry. Smart City �letworks services over
1,QDD events a year vvith ove� �00 employees ai operations in eleven cities.
O�er the past sever�teen years we ha�e as5�mbled an experler�ced team with
a deep talent pool that the Fort Wor�h Ca�vention Cent�r can access to elevate
the center`s technical capabilities.
Wh�n cansidering awarding a m�lti-year contract to a vendor, it is impo�tant to
understartd the proposer's overal! organizatFon and management background.
Every one of #he executives and managers ar� willing ta lend their talents ta the
success of the center. This means the �ort Vllorth Cor��ention Ce�ter should
hav� peace af mind in lcnowing that a capab�e and experianc�� team is behind
their operation that is dedicated to rnaking the Center successful.
City of �art Worth, Texas
Page 43
SMAR'Y' CITY N€TW�RKS R�S�ONSE
FT. WORTH CONV�N�i lON C�PVi�R
Ope�atinns Tea�.a
?"eam Memher
Paul Ash�ey, Presi�ent
Ran Patterson, Vice President
Ja�ae Tinsley, Facility Manager
Edwin Lucky, Director, Cusfomer
��!'1iICB
John Ott, Technical Services Manager
Ghris Carpenter, lnternet, Nefworking
Manager
Bil! Suszlco, VP of F'inance and
AdministTation
Don �nglsr, Vice President, Marketing
ar�d Safes
Da�e i.angford, Director of Ne#work
Services
Resportsfibilities
� �eader �f te{ecommunications
campany empioying aver 100
people. F2es�ansible for
strat�gy, operations and PIL
� Manages all center
operatians.
� Oversees daify center
o�erafions.
• O�ersees Corparate c�s#omer
S�IVICBS.
� Telecommunfcations
installations.
fl Internet and data insfallations.
o Customer billing and revenue
reporfing,
� Sales and Marke#ing,
p Technical support, neiwork
and NOC Infrastructure
management.
Executive Staff and their respective teams wil! support the operations of ihe
�'ort Worth Conventian Center. Janae Tinsley is t�e Manag�r for the Dallas
Convention Center. Ms. Tinsl�y will also be the main point of contact for the
Fort Worth Con�entian Cenier staff, averseeing event and exhibitor services as
the faciEities main point af can#act. Resumes of Executive the Staff and fhe
Ciiy of Fort Worth, Texas
Page 44
5MAR.i GI7Y NE�WORKS fi�SPONS�
FT. WQRTH CONV�NYION C�fVTER
I�iariy Rubin, C�O
Mr. Rubin led US Cable's acquisition of Sma� City Netwarks in 1995. Sinee Mr.
Rubi� has been President, Smart City NefworEcs has won several contracts
including Daflas, Gas Vegas, San Antonio and San Diego. Mr. Rubin wiff lend
his experience and expertise to the Fart Worth Convention Center contract
rnanagement.
Pau� AshE�y, �resic3ent
Mr, Ashley jained Srr�art City Networks from Ai&T cable aperations in I1linois.
He was responsibfe for growing' tl�e US Cable aperatians in Lake County, lll.
successfully transifioning the US Cabl� operation to TCI in July 1997, then to
AT&T Cabl� Services in March 1999. He has extensive ex�erience in [eadiRg
fast-growing te�ecommunicatian corr3panies and has successfull.y launched
several new hi�h-tech services in the cable industry.
Ray �a�elle, Chief Operating Offiaer
Mr. LaBelle has managed Smart City Netwarks' ongoing operations since 'f99Q.
Mr. LaBelle has maintained tF�e exceptional service level ar�d relationship with
or partner faciEities since inception.
Ron Patterson, Vice ��eside�tt
Mr. Pattersan manages Smar� City Networks' day-fa-day operations. With over
twenty-fiive years experience in tF�e teFecomm�anications in�ustry, Mr. Patiersan
will focus on all activities assaciated with f�a insfallation a� key corr�ponents of
Smart City Netwarks' praposed upgrades ta aur convent�on cent�r nefwark. He
wiil manage an� oversee the k�y vendor relationships. Once the upgrades are
completed, Mr. Patterson will coniinue his o�-going managerial support.
Don Engler, Vice �resi[�ent af Sales and Marketing
Mr. Engler's experience as the I]irector of Mar[ceting for the New Orleans
Canventio� Center brings Smart City a"total vision" appraach to marketing its
partner facility's services; an approach designed to ma�ximize revenues at �very
opportunity,
City of Fort Worth, Texas
Page 45
SMART CITY N�TWORKS R�SPONS�
FT. WORiFi CONV�NTION C�NT�R
Janae T'insley, Facility Manager
Mrs. 7insley has �een with Smart City Netwarks since 9997 and is a residen# of
Fort War��. She has ari exfeRsive baokground in custamer ser�ice and has
workeci in the convenkion industry for over five years. Janae has assisted in
dev�loped and execution of the day-to-day operational plan at the Dallas
Can�enfion C�nter. 5he will be assigned to the For� Worth Convention to
support c�ay-to-day operations.
�ave �angfard, �Epector af Intepnet 5ervices
Mr, Langford possesses a wealth of internet and networking experience having
worked for UUNet"s show services division knawn as �xponet. He has
designed, implemente�, and sup�orted show networks worldwide and wi{I be
responsible for the desi�n and impiementatian of the data network ai your
cenfer.
Fcd Lu�ky, Directoe af Cust�mep Service
Mr. Lucky is responsible for 5rr�ar# City Ne#works' National Customer Service
Cen#er Iocate� in l.as Vegas. Mr, L.ucKy wil! be responsible for the eontinued
training far our customer service represer�tatives as assigned to supporf ihe
Fort Worth Convention Cent�r.
Gity of For# Worth, 7exas
Page 46
�MART CIYY N�l"'VVORKS R�S�ONS�
Fi. WORiH CONVC�NTION CEN7ER
Martin A. R�b3n
ChieFExecutive Officer
EXPERIENCE
Smart City Networks
Presia'ent, 1995 ta Present
Responsible for all aspects of the business including operations, finance, sCrategic planning and
all FCC and PUC regulatory nnatters. Negotiated acqalsition of business in 1994 from Wiltel
an�i Houstda Spor#s Association.
DCT Cammunicatians, Inc,
President, 1995 ta 1997
FCC license halder of wireless spectrum for voice and data communications in the 38 Ghz
band. Business was sald #o Advac�ced Radio Telecom in 1997 for $75 million.
Rapto r Systems, Tnc.
Presta'ent, 1993
Leading software develaper of inier�tet firewall technaIogy. Fourth employee of gara.ge sfart-
Up, which was sald to AXENT for $225 million.
Auto�o, Inc.
.x'resident and C40, 198b ta 1993
Fresident of pubIicly-traded co3npany providing satellite cammunicatians ser�ices to the
automodve and insurance industries. The company operated one of the ten largest satelIiEe
networks in North America with nearIy 2,000 downtinks. Maintained annual graw#h in axcess
af 6a%. Business was soId ta Automatic Data Processing for $33 miI]ian.
Chemical Bank
Yice President af �orporate Informatian Syslems, 1983 to 1985
Responsible for a►nission critical, internatianal data ttetwork tixhich linked 85 major banks and
over 15,O�a majar carporations, Directed a staff af Honeyweil and T�ndetn progranamers and
engineers, custamer service staff and product managennent team.
EDUCATr4N
Wharton School, Un�versity oiPennsylvania
B.S. tr� Ecanamies, 1976
Dean's list all years. Graduated with honors.
City af F'ort Worth, Texas
Page p�
SMA�T CI7Y NEYWORKS R�SPONS�
�F. WORTH COMV�NiION C�Ni�R
Paul L. Ashley
President
EXPERxENCE
Smart City Networks
President, ffpri1,Z00D ta Aresent
Leader af high-growkkt telecornrnunica�ions coraapaz►y employing ov�r 100 people
responsible far strategy, op�rations and PfL.
AT&T CabEe Services (Faxmerly TCI of Northeast X1linois)
General Manager, J�ly 1997 to Mc�rch Z000
SuccessfuIly transitioned iJS Cable operation to TCI in Tuly 19R7, then ta AT&T Cable
Seraices i�n March 1999. Total responsibilities included SO cable franchises serving over
175,000 cabie TV customers.
5uccessfully managed the launch of digital services and a complete system upgrade.
US Cable of I,ake Ca�nty
General Nlanager, October 19$4 to July 1997
Managed area's [argest cable TV provicier serrring 77 communities and o�er 57,000
austomers. Develo�ed poliafes and �rocedures, held profit and loss responsi6Plity, and
recruited, hired and trained a stafF of 130.
Viiiage of �.indeuhurst
village.,4d�ninistrator Decembe� 1982 to October of 198� �
Chieib�dgef offieer ar�d adminis�rator far this full service village.
EDUCATI4N
University of Michigan 1980 ,
Master� in Urban Plarming
Univez'sity of Michigan Stat� 1977
Fellowship in com»tunity leadershrp
College of Great Falls 1971
�achelar of�cience
Ci#y af Fort Worth, iexas
�age a8
Si1�ARi C1TY N�7WORFLS R�SPONS�
FT. �114RTH CONV�N�'lON C�NT�R
Raymond C. LaBelle
Chief Operating Ofiicer and Partner
�7�PERIENCE
Smart City Networks
Chief Opet�ating 4�cer And Partner, 1990 ta 1'reserat
Manages the ongoing operations of Smart Gity Networks. Responsible for all aspects o£
tl�� Campany's business including aperatians, customer service and %nance, Since
takiaag tlais pasition Smart City Networks has had steady grow�i in both revenues and
pro�ts.
Cen#el Business Systems
Director af Customer �ervlce, 1984 to 1990
1'erformed �nancial and operational re�iews of Centel's regional and branch officas and
pravide�. rnanage�ent consulting.
Ma�aged Centel's National '�echnical Training Department:
Firestone �
�`ales and Marketing Representative, 1972 to 1984
EDUCATION
Salem 5tate Callega
B,S. - Business.4drninistration, 1971
Courses in basiness and managemen.f.
SKII,LS
Financial and Opera#�onal Analysis
City of Fort Worth, Texas
Page 49
5MAR1' CITY N�TWORKS R�S�ONS�
FT. WORTW CONV�NiI�N C�Ni�R
Willia�n A. S�tszko
Vica President of Finance and Administration
Responsible for policies, procedures and activities associated with
Fi�ancelAocountinglBllling, Customer Sales & Service, Human ResourceslPayroll,
Systems Developmeni and Administraiive departrrtenfs, ensuring the efficiency and
effectiveness of the groups in sGpporting ap�rations and aorporate activities. De�elop
and impletnent programs for continuous improvement and profit enhar�cement
reaiization.
EDUCATXON Harvard Uni�e�rsity
MB,4 from Harvard S'chool of Busir�ess ,4dministratiar�, 1977
U�iversity of Missouri at Rolla
Bachedar ofScience degree in Elecirtcad Engir�eering, 1969
EXPERIENCE
GE� E�pasitian Services
Executive Yice President of Tradeshow Electrical and GE� Hardwall S`ystems, J'anuary
1994 to UctoBe� 1998. _
Served as execuiive vice president/general manager with P&L responsibili� for $�0+
mzlizon electrical services and hard�vali exhibit rental systeans lines o business
ser�vicing trade shows/convexttiaz�s/special events witlz 20%+ profit growth o�rer 3-
pears. Integrated hardwall exhibi.t rentaI system acquzsit3on info start-up line of
business, improving p�ofitability in excess of $lmillion annually.
Independeat Consuftani
Chief corrsultant, .4ugust 199.2 to .I]ece�Ber 1993
Provid�d consultative services in busir�ess strategy and pfanning, business
develaprnent, bus9ness design, restrt�cturing, reen�ineering and ehange management
to corporate customers.
Dobbs Houses, inc.
Vice Presiclent of Strategic Planning and 1'nformation Systerr�s, June 1'989 ta July 1992
Provided leadership, counsel and support fior business develapment and accaunt
retention activifies for airport foodservice and retail concessions. Senred as interim
managing director vf Atlanta airpo� co�cessian developer.
Cityr of Fort Worth, Texas
Page 50
SMART CITY N�'�WORKS R�S�ONS�
FT. WOR�'H C�NV�N`C1ON C�Ni�R
Ronnie G Patterson
Vice Yresident
EXPERIENCE
Srr�art City Neiwnrks
Vice President and General Marrager, 1997 to Preserrt
Responsible for the day-to-day apez�ations af all Srnart Ciiy Netwarks operating units.
Primary interest is based on customer satis�action and customer retention.
Wiltel Co�nm�nicatians
Divasion Service Manager, �984 to 1997
Direci management and �&L responsibility for nne hun�lred plus employees for
Lockheed Martin TOP program thzough.out t4ie USA. {50�- sites, 1 D0,040 ports}.
Regional Operatian Manager - President's Award 1989
Ralm Corparatian
Major Accounts Sales Representative, 1981 to 1984
Memher af Rolm's National President's Circle 1982, 1983 with sales in excess o�' 150%
of objactive.
Ce�tel Susfness �ystems
Sales Account Rep; Sales Engineer, 1977 fo 198!
Member of Millioz� Da11ar Club 1979,I980, 1981,witik a�erage sales in axcess of 125%
of objective.
�'isk Telephone
Installatian ll�anager; MAC Supervisor• Projeet Ma�rager,1973 ta I977
Project Manager af com�any's �irst Nartel 3L-1XT (1500 ports) for E�on's Houston
Engineering Office.
Ciiy af Fort Wortf�, Texas
Page 57
SMART CI�'Y N��WORKS RESPONS�
FT. WORib CONV�NifON C�NT€R
Danald B. Engler
Vice Presidenf, Mark�iing & Sales
Responsible for scrategic sale of e�cisting services to new clients and new sarvices to existing
clients, leading sales farce in goai an business plan develagment and developing relationships
with faciIity clients at all levels, as well as show management clients as they visit the facilities.
EDUCATION
�XPERIENCE
Maz�ship 5choof QiMass Communications
Louisiana 3tate University--
B.A. Broadcast J'ournalism, 1979
MabileStar Netrvorks
,Senior Di�ector -- Market Development, Septem6er 20R0 -- December 2000
Opened market opportunifies with a 4, 000 site national hntel chain and 1,30� site business
dining coix►pany.
Ernest N. Morial ConvenHon Center - New Orleans
Director of Mnrketing, August 1990 ta August 2000
Responsible far the Mar�Ceting, Sales, Event Contracting, Revenue Enhancement, Advertising
and Public Relations far this industry-leading convention facility, overseeing a$1 million dollar
departmental budget and a professional staff of seventee�. Directed national�y recognized
advertising and promotion carupaigns.
Hyatf Regency New Orleans
Director of Marketing, July .19$9 to Ar�gust 1990
Fairmont �iote[ Company
Resident Manager, Fair�nant Hotel New Orleans, February 1988 August I989
Nafionr�d Directar - Hotel S'ales, 1987-Fe6ruary 1988
Hotel Direcfar af Sales 1980-1987
Clty of Fort Worth, 7exas
Page 52
SMARY C1iY N�iUV�RKS R�S�'ONSE
Fi. WORiH CQNV€NiIOfV C�NT�R
Karen Janae Tinsley
Facility Manager
Manages, lea.ds, and drrects all aspec�s o�' faciIity op�raiional concerns %r the local
faoility. Interface with sta�'f and clients resolving issues and directing staff to meet show
timeirames. �valuaies staff performance in written fonmat on annual basis and coaches'
staff providing all company products and services to all clients, Sehedules all labor and
material as appropriate to faciIitate shaw. Supervise technical sta.ff. Frequently meet
with facility and penmanent tenant cIients ta arrange installatinn of show praducts and
instalIation of permanent products and services. Maintains cvTx�pany permanent
equip�nent. �
EXP�RIENCE
Smart City I�lefinrarks --1997-2000
Customer Service Mcm�ger
Int�rface with management of Dallas Convention Center regarding cusfomer service issues. Attend
building sta�F meatings and.pre conveniionlpost conventian meetings with show managernent as
required. Manage custorrser ser�ic� personnel. This includes scheduling and organizing work for full
tlme and part time c�siomer service representatives. Qn-site training as required. Callectior�, review
and submission of timesheets fo cor�parata offi�. "Balance" shows after shaw closing and submii ta
accounting for final billing. Caordinate with and assist customer senrice in the corpnrate o�ce
regarding distribution of order farms, and telemarkefing efforts.
5print CorrEmunications -'�996•9997
Natiartal Account 5'pecial ist
Responsible for implementation and maintenance of all 5print's services, vo9r,e and data for an
aocounf base billing in excess of 1 miUion dvllars per month: iollow up; resolving billinglcredit issues;
ar�d preparing financiei reports. Supparted natior�al account cusiomer base field sales, requiring
premise visits, VTC meeiings, monthly acoount analysis, all of which require excellen# comrnunicatinn
and time management skilfs.
5print Cornrriunications
Star.4ccor,rntRe�resentative-199S-1996
Ca+stomer Serviee Representative w 19941995
EDUCATION
Bachelor ofFine Aris — Texas Christra� University .1990
City of ForE Worth, Texas
Page 53
SMART CI�Y N�i'WORl�CS R�5PONSE
FT. WOR� b GONV�NTION CENTER
David Langford
Director of Nelwork Se�vices
EXI'ERIENCE
Smari City Networlcs
Director afNetwork �ervices, 2000 ta Pr�ese�at
Leader of all netwnrk design, implementation and support for ail Internet and data networking
services �ar Sma,rt City Network accaunts.
UUnet Technologies
Manager — Exponet, 199.� to 20�0
Resp4nsible for convention In.ternet Service Division {Exponet).
Leadership af department, selling, designing, imptamenting services.
Working with vendors to negotiate favarable equipment purchase agreements.
Researched, tested, �nd implemented services in convention centers, and hotels nationwide.
Raised re�enues from $425,060 to $2,OOQ,060 in 3 years.
Advanced Network & System Eng'rneer
Senior Netwvork Operations Specialist, 1992 to 1993
Responsible for day taday manitoring and support of nation wide network
Develaped new prace�lures for Network Operations and rttnning IP netwark
Assisted in design of new Data Operations Center
Troubleshaoting Cisco routers
Tl-oubleshooting 56k TI and T3 circuits and associated aquipmeni
ANSCO+�RE, Inc.
Sales Engineer, 1993 ta 1995
Respansible for understanding, interpreting, and relaying custotz�er requiremen#s ta high level
angineering staff
Responsible for interpreting complex n�tworks to non-technical custamerslsales people.
EDUCATION
B5 — Communicatian Sxstems Management — Ohio University
City of Fart Worth, 7exas
Fage 54
SMARi CIiY N�TWORKS R�SF'�N51�
Fi. WORTH CONVFNTIOAI C�NT�R
Edwin G Lacky
Directvr of Customer Service
EXPERiENCE
Smart City Netwarks
Director Customer Service, 1995 to present
Manage the customer service department and coordinata the activities af 40 empIoyees
located tl�roughout the country. Administer Yhe purchase order and work order process.
Orgaaize and coardinate the payroll reporting system. Manage the reconciliation of
tradashow re�enues with the accounting department.
�nternational Stainiess Company
Area Manager, I98S fo I995
Supervised a staff of SQ managers, tnarl�ating reps and affice staff locaied in Housipn,
San Antanio and Austizi.
�nternstional Acceptance
Operations Manager and Finance Mcznuge�; 1980 to I985
Supervzsed the managem��nt of facilities and all reIated business, hurnan resources and
financial operations.
Carmichael & Assaciates
Branch Marzager, 197b to 1980
Ma�aged aiI aspecfs of �h� Houston of�ce and warehause.
EDUCATION
University af Taxas at Austin
BS' in Econamics, 197�
Courses in business and mathematics.
ST�LLS
��perienced with �'C computer soflware packages including Lptus 123, Paradax, Excel,
Dac Easy, Wordstar, D}�ase III�-, Dbase N, Wordperfect, Ward and Pawerpoint.
City of Fart Worth, 7exas
Page 5�
5MART CITY N�7WORKS �t�SPONS�
FT. WORTH CONV�N�ION C�N�ER
Christopher A. Carpenter.
Iniernet and Network Manager
EXPERIENCE
SmarE City Networks
�tegional Netrvork Manager June 20PD to Present
Install and configure LAN and WAN equiprnent ta provide Internet connectivity to clients.
Design a�d instal! networks ased by can�ention halls and hotels.
YBM Corp. Contracted frvm CTG
Butld and Iniegration Lab Techr�deian, 1Vlay, 1995 to Ja�rte Z000
Maintain source trees far and build sevaral I�M soflware products. Mainta,in/6uild servers Used
to campile souree code.
NCSD LAN Suppork Level 2.5, July, 1998 to October, 1994
Work on critical customer issues for large IBM customers, Work with International Level 2
support centers.
Aus�in Advanced Test Lab, June, I998 to August,1998
Instal! and configure 12 Cisco routers and 5�Ciseo switches. Traubleshaoi network problems
using snrffers and router statistics.
Leve12 7'echnical Analyst, .Ianuary,1997 to Tuly, I998.
Problem determinatinn for net�orlcing protocoIs in LAN and WAN topologes.
Serve as CTG Field Service Manager
Member of the 1998 Winter Olympics support graup
CERTIFICATI4N5
Cisco Certified Network Assaciate — CCNA
,�.RG Certifed TCPIIP Network AnaEyst
IBM Certifed Systems Expert OS/2 Warp Server
IBM Certified Systems Bxpert Q5/2 Warp 4.0 (upgraded from OS/2 Warp 3.Q �xpert)
SKILLS
Oparxting Sys#ems: DQS, Microsoft Win�aws 9x and NT 4.0 Server, OS12 Warp 5erver.
Networicing: LAN Distance, Telnet, FTP, DNS, DDNS, BOOTP,DHCP., Languag�s: C++,
REXX, HTML, 3ava5cript. Otfier: Lotus Notes (client and server), CID, CM/2, PC/3270
City of Fort Warih, iexas
Page 56
SMARi Cl'E"Y N�TINORKS R�SPONSE
�i.►NOR�'H CDNV�NTION C�NT�R
�lab Descrip�io� WorksY�eet
Job Title: Facilities Mana2er - Medium Pay Grade: Q40
Depariment: Pay Range:
Reparts To: Dzrector Ons or VI' Reeianal Ous Stat-us:Exempt
Pasition Summary: � .
Within assigned facil.ity, manages all aspects of opexational iss�es for company. T'his
includes labar, materials, cost confral and asset management of fac�lity for perrnanent,
facility, and exhibitors. Interfaces and n�eefs with all clienis as needed io assure
positive customer service ezpectations.
Essential Functi.ans and I'ercentage of Time Spent on �ach;
Z. Manages, leads, and direrts all aspecis of faciIity operational concerns for entire
f�cility. Interfaces with staff and c�ients resolving issues and direciing sEaff ta meet
show ti.me£xames. Evaluates staff perforannaztce in wri�ten format on annual basis
and coaches stafF providing const�uciive feedback. Contrals asseis and expenses
provfding a�i companp produc#s and sexuices fo alI clients. May perform role o€
operations manager with direct supervisivn of technical staff, depending or� size of
fa�ility. Tune estimate=60 % '
2, Schedules al� labor and materials as appxopriate to facilitate shaw. Supervises
technicaI staE£. �xequently meeis with facility and permanent tena�tt clients to
arrange irusfallation of show products and i�,stallation of permanent prnducts and
services. Maintains campany permanent equipmenf. Tune estimate=20°/
3. Understarids and reviews plans developed by Operations Manager for instailatior►
of copper-wrrire and fiber opiic cable for installation in exisii�ng and new faciiities.
Tirne esiimate=l0%
�, Tixnely attendance, particu�az�ly as a role model leader. Tfine estimafie-l0°�
Other l��unc�ions:
1. Handies other duties assigned by management in accamplisi�ment of overall
du#aes.
Mixiirnu�m.Job Requ.i.rements:
Education: 1'refer BA/BS degree in teJ.ecommunications oz business.
Lxperience: 10 -15 years of i�ncreaszng responsibility in telecommunications and show
indusfiry, wiih trend of increasing management responsibility.
Specific Slcills: TypicaI office software applications: Ward and �xcel.
Speci.a�.ized Knowiedge, i.icenses, e�c.
5upervisory Respansibilzty, i� any: Crews of 2 to 20 in show settzng.
Gity of Fort Warih, Texas
Page 67
SMART �IfY N�.TW�RKS R�SF'OiVS�
�i. WORTW CONV�NTION CENTER
,�ob Description Worksheet
Job Title: Customer Sales & Service I�enresentafive TTob Code:
5alary Range; Tob Grade:
Depar{�nent: Current Lxempt Status;NE
Reports To: Facilii� Mana�er Recamrnend Status: NE
Position Surnxnary:
C551� posifion, respor�ible for performing a variety of routine customer service and
sales duties. Under training and wo�k direc�ion, ans�vers cusfomer phane calls,
developing proficiency in products, services, AESQ� entry and show site sexvice desk
suppart.
Essential Functians and Pe�centage af Time SpenE on �ach:
1. Execute customer sales ar�d service responsibiliHes uz'►der fhe d'uection of the CSSR
Supervisor. 'I`his includes receiving and processing routine requesfs, inquiries,
collection of znonies and support of show site s�rvice desk actavi�ies. InpuEs dafa
and prints reports from proprietary sofEware. Time esi:iimate�80 %
2. Within 6 months estabiish pxoficieney in propriefary soff�nrare and basic produ�ts
and services. Within 1 year establish competency in preparation, set up and
cIossng of service desk acfivities. Time esiamate�20 °�
3. '�imely atEendance
Otlie�e Funciions:
1. Gradually s�vark into ro�tation of show site service desk sched�Ie learn�r►g
terminology and aspecfs of praducts.
2, ath.er duties as assigr►ed.
Minimnm job Requirernents:
Education: High 5chool Diplama or GED
Expexience: 1- 3 years customex ser�ice experience pxeferred.
Specifzc 51d1Is: Goad writien and oral communicaiion skil�s.
Speciali.zed Knowledge, Licenses, etc,: Able to type 30 wpm. Basic personaI computer
skills.
Supervisoxy Reapoz�sibility, if anp; None
City of Fort Wor�h, Texas
Page 58
SMARi CITY N�TW�RKS �.�SPONS�
�7. WORTH C�NV�NTION CENi�R
Jo� Description Works�eet
Job �'itle. Technician I Pay Grade: 5Q0
Department: Pay Range: $
Reports Ta: Oneratian Suvezvisor 5tafixs: Non-Exernnt
�'osition Summary:
Responsible for i.nstallatian and sexvice delivery on aIl compax�y praducfs and services
predominantIy focused on instalIation atshow sifes.
Essential Functions and Percentage nf Tirne Spent nn Each:
1. Leam -the ielephone and data service aspects of company products. Install an site
and make functional alI client level telephone needs for permanent and temporaxy
users at facilities and shows. By end af one pear icnow� how ta install. si�s►g1e and
m�.tltiple Iine sets, d�ta lines, T-T liries, ISbN aztd 5hared Ethernet Iines. l�ecover
equipmenf at end of show or exhibzt. Develop conczse conr►municafiion skills for
face-tn-Eace contact with ail clients at shows and facilities. By end of �ear must
know calor codes a�d how to terminate alI category 3 cable and above and famzliar
with fiber optic terminai�on and basic #amiliarity with company's propriefiary
soffware, MDF and IDF operations, Take direction and ixaiYvng frozn mare senior
technicians. DemonsfraEe irti#iative ta deveIop to higher-Ievel skilIed posztion,
CIearly underst�and dzreetions g�i�en and abiiity to communicate in English.
�'amiiiar with and develop basic knowle�ge of Cornpany proprietary software.
Time estunate=10D°�
2. Timely atEendance
Other F�u.nctions;
1. Support a111eveIs of managena�nt by hand�ing other assigned duties.
Minimum Jab Requirements:
Education: High school or equivaIent,
k�xpexience: Prefer 1-2 yea�r`s teTephane wiring skills.
5pecific S1eiIIs: Ciearly cornrnunicate in Engizsh. Ability tn rread fioor plans and
schematics. Attention to detail recjuired.
Specialized Knowledge, Iacenses, efc.
5upezviso�r Aesponsibiiity, if any: iVane
Ci#y of ForE Worth, Texas
F'age 59
51111iART CITY [��TW�RKS ��SPONiS�
��'. WORiH CQNVENT'fON C�NY�R
8,6.2 Name of a single contact person for ail cort�espondence und
rtatifica�ions.
Smart City Networks
Paul Asl�ey, President
372� Haward Hx�gizes Parkway
Las Vegas, NV 8910R
Gity of Fort Warth, Texas
Page 60
SMART' CI�`( N�TWORKS R�Si�ONS�
�T. W�RTI� CONVENT{ON CE{VT'�R
8_7 Acce,�rtance af Condztions - Indicate any e.xceptions to the general terms
and cond�tiar�s of the iiFP and to isrsurance requfrernents and ather
requirements iisted in fhe RFP.
Smart City 1Vetworks proposa] and the incentives defined in the praposal
are based on Smart City Nehnrorks laeing awarded an exclusive contracf
for the provisioning of telecammunicaiions and data services for the Fort
Worih Convention Center. In the event that the City choose to� select
elements that differ from the praposal, Smart City Neiworks reserves the
rigYtt #c� wifhdraw its o�Fer or to negotiate th� terms and incentives based
on ihe specific aw�rd.
In addition, 5mart Gity Nefin+orKs' proposal is based the exclusi�e use of
the For� Vllorti� Canver�tiort Centers equipment, cable and fiber
infrast�cture wifhin th� existing and the new �xpanded Center, the
Nortel Option 91 P8X and its eauipment including Multi-line ph�ne
instruments, as defined Attachment A and noted in RFP No. 02-0047 for
Comm�anications SB1VEC05 (Vaice and �ata) and the Pre-Submi�al
NEeeting Nates and Answers fo Questions Received via e�mail attached,
City of For� WorEh, iexas
Page 61
SfVEART C�'TY N�,TWORKS R�SPONSE
FT. IdVOR�'H GONV�NT(QN G�NYER
l�'�����rn�r�� ij���
%I�c�rr�r� u�nica�i�ns
�►c�i�e and F as�iv�
�quiprn�r�i
F�r� VVor�h �on��n�ian �ent�r
�ha�� �
�x��nsio� �nd R�nor�a�iorr
CEty of Fort Worth,'fexas
�'age 62
SMA�ii C[TY NETWORKS R�SPONS�
FT. W�FtTW CONV�NTION CEN"f�R
�'etecommunica�ions �4��ive �quipmen�
Base
� Pari Na.
� WS-C3548-XL-E�1
� CAB�AC
� WS-G5484
� WS-C6509
� WS-CAC-130aW
� CAB-7513AC
ISC6K-5UP-6.1,3
WS-X6K-SIA-MSFC2
� MEM-CBl�-FLC24M
� S6MSFC26V-12'{OSE
� t'JE�M-MSFC2-128MB
� WS-X6348-RJ-45
� WS-X64Q8A-CBlC
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� WS-G5484
! 1NS-C65�9
� W5-CAC-13�OW
� CAB-7513AC
� 5C64C-5UP-6.1.3
� WS-X6K-37A-M5FC2
� MEM-C6iC-FLC24M
� S6MSFC2BV-92908E
� MEM-MSFC2-128M8
�. WS-Xfi348-RJ-A�5
� WS-X64D$A-GBlC
� WS,G5484
� CISC�36�l0
� CAB-AC •
� S364B-12'104
� MEM36Q�-16FG
� NM-'E�E2W
� �ell Dimension 4304
� GWW-6.0
� PfX-595UR-BUN
D�scription
Catalyst 3548 X� Enterprise Edi4ion
Power Cord, 110V
1000E3ASE-5X
Cafalyst 6509 Chassis
Catalyst 600Q 18pOW AC Power Supply
AG Pawer Card �Eorth Amariaa
Ca#aiyst 6D00 Supervisor 1 Flash Image, Release 6.1,.3
Catalyst 6000 Supervisor Engine 1-A, 2GE, plus MSFC-2 and PFC
Catalys# 600D Supervisor PCMC[A Flash Mem Card, 24MB Option
Catalyst 6Q00 MSFC2 IOS Desktop wNIP
Catalyst 6400 MSFG2 Mem, 'i28M8 DRAM Qption
Gatalyst 6i��0 48-part 14l100, Upgradeable fo Voice, Enh QoS
Catalyst 600D 8-port Gigabit Eihemat Modu�e (Req. GBIGs)
10DOBAS�-SX `Short Wavelen�th' GBIC (Multimode Only)
� Catalyst 3548 XL Enferprise Edifion
Pawer Cord, 110V
10DOBASE-SX
Gataiysi 6509 Gltassis
Catafyst 6000 � 3fl�W AC �ower Supply
AC Power Gord North America
Catalyst 6400 Supervisor 1 F'lash Image, Release 6.�! .3
CataEyst 6�00 Supervisor �ngine 1-A, 2GE, plus MSFG2 and PFC
Catalyst 60pQ Supervisor PCMGIA Flash Mem Carcl, 24lUt8 Option
Catalyst 6p00 MSFC2 IOS Desktop wNiP
Catafyst 6�00 MSFG2 Mem, 128MB DFiAM Option
Gatalys# 60D0 48-port 1 a/100, Upgradeable to Voice, �nh QoS
Catalysk 6000 8-port Gigabit Ethemef Module (Raq. GBICs)
1dOQBASE-5X `Short Waveiength' GBIC (Multimode Only)
Cisco 8600 �l-slot Modular Rauter-AC with I� Soffware
Power Cord, 110V
Cisco 364a Series IOS 1PIIPXIAT/I�EC
18M8 �'�ash Card for the Clsco 3600
7 1bl1a0 Efhernet2 WAN Card Slot I�etwork Madule
P4 1,5GEiz, 256MB RAM, 20G8, Win2QOp, NIC, 35" Monitar, 3 yr.
CiscoWorks for Windows B.D �1T/981200Q
P!X 515 Unrestricfed Bundle
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City of Fort Worth, Texas
Page 63
0
SNiARi C#iY N�TWORKS RESPONS�
F7. WORTb GpNVENiiON GENi�R
� CAB AC Pawer Cord, 110V
�SF-PIX B.a . P!X v6.0 Saftware
PIX-4FE Cisco pIX 4port 1 D/100 Ethernet ]nterFace
� PIK-5�5-FO-8UN PIK 516 Failaver Bundle
� �AB-AC Po+�ver Cord,11DV
, SF-P17C 6.0 PIX v6,D 5ofiware
� P!X-4FE Gisco P1X 4-port 10f10� Ethemet InterFace .
Add Alterna4e 25
I Part No. Descripfian
� WS-C3548-X�-EN Catalysi 3548 XL En#erprise �dition
� CAB-AC Pawer Cord, 'I1DV
�WS-G548�4 � I 10QOBASE-SX
WS-X6348-RJ-45 Catalyst 60fla 48-port 101900, Upgraefeable to Voice, �nh QoS
Spares
! PartNo.
� WS-C65D9
� WS-CAC-'l30pW
� CAB-7513AC
� SC6K-SU�-8.1.3
( WS-X6K-S'!A-MSFC2
� MEM-C6iC-FLC24M
� S6M5�C2BV-121D8E
�MEM-MSFC2-'E28MB
W5-G5484
� WS-C3548-XL-EN
� W5-�5484
� 1lVS-G5486
� WS-C3508G-�XL-ElV
SBC Maintenance
� Part No.
� CDi�f-OSP-P1X5'fSF�
� COfV-05P-PIX515lJR
+ CON-OSP-3640
I CON-�S�-W5�C6608
� CON-05P W5-C3548
�escription
Catalyst 6509 Chassis
Catalyst 6Q0� 1300W AC Power Suppfy
AC Power Cord idorth Ameriea �
CataEyst fi0�4 Supervisor 1 Flash Image, Re�ease 6,1.3 �
Catalyst 6000 Supervisor Fngine 1-A�, 2GE, plus MSFC-2 and PFC
Catalysi 60d0 Supervisor PCMCIA Fiasi� Mem Card, 24MB Option
Catalyst 6DOQ M5FC2 IOS Desktop wNil'
Catalysf 600D MS�C-2 Mem, 928MB DRAM Option
9000BAS�-SX `Short Wavelength' GBIC (Multimode Only)
Catalyst 3548 XL Enferprise Edifion
1000BA5E-SX'Short Wavelength' GBIC (Multimode Qnly)
9000BAS�-LXli.H `�ong Haul' GBfG (Singlsmode or Muftimode)
Catalyst 3508G Swi#ch, 8 port 1000X G81C Slats
I Descriptian
�24x7x4 ansite SVC, �IX Firewall 515 Failovar
Cisco 24xix4hr. Onsifa Premium Maintenance PIK 515
Cisco 36�40 Onsife Premium Maintenance
24x7x4 OS Service, Catalyst 6509
24x7x4 Onslte Svc, WS-C3548
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Gity of Fart Worth, Texas
Page 64
SMARY CIiY NI��'WORKS [��SPONS�
Fi°. WORiH CONV�FiTION C�Ni�R
%Iecommunicafiions Passive �quipm�nf
Manufacturer
Mohawk
Mohawk
Mohav�ic
Mohawk
Mahawk
Ma�tawk
f Mohawk
� Mohawk
� Mahawk
� MoMawk
� Mohawk
( Carlon
� Carlan
� Leuifon
� Leviton
� Leviton
� Leviton
� Levifon
� Leviton
� Leviton
� Levitan
+ Leviion
� Leviton
� Levitan
�Levifon
Leviton
� teviton .
� Le�iton
f �e�iton
� Leviton
� Le�iton
+ Levifon
� �eviron
� Levi#on _
� Levitfln
� Levi#on
� Leviton
ParE No.
M99 8A4
M918A0
MSA616
M93812
hA9AQQ2
M5fi129
M55212
M57545
M57552
Ni5b760
M529�5
CF4K1 C
AF4}C1A
� SFipQ-6BC
5W120-�flN
5R330-OH B
I 5R760-OON
5R7B0-OON
6G58�4-�48
4926�-HFR
4iAB2-3FT
41 A1 �-HCM
41 �80-6�P
41 D8�-4[P
41080-21 P
49 OSO-� iP
42p9D-121
_ 410$9-'!2
5G108-R"5
4'! i08-R*3
49 290-SM
4'i 290-DM
41290-DR
41297-2Q
41299-'[8
4'E 294-PC
Descri�rtion
Indoor Outdoor 48 Strand Multimode Fiber
Incfoar Dutdonr 6 Stand Multimade Fiber
Plenum Rated 49 S#rand Multimode Fiber
Indoor �ufdaor 24 5trand Singlemode Fiber
IndoorOufdoor 2 Sfrand I�fult(made �i�er
' Cat 3�1TP Plenum 200 Pair
Cat 3 UTP OSP 400 Pair
Cat 3 UTP Nan Plenum 200 Pair
Cat 5e UTP Plenum 4 Pair
! Cat 5e UTP Non Pfenum 4 Pair
Cat 3 UTP Plenum 4 Pair
Cat 3 Uip Non PEenum 4 Palr
1" Plenum Innerduct
1° Non Plenum Innarduct
Loaded Duplex SMINlM SG Moun#ing Plata 6 Pack
B Strand Wal! Mount Fiber Ennerconnect
� 24 5trand Rack Mount Fiber Innefconnect
96 Strand Rack Mount Fibec Innerconnect
48 SiEand Rack Mount Fiher lnnerconnect
48 Port Cat 5a Patch Panels
Double Sided Horizon#al Wire Managers
300 Pair 11 D Conn�ction Blocks Wi#� C5 Clips And Legs
3D0 Pair 110 Connection Blocks With C4 Clips P�nd Legs
�i 10 Norizontal Cord [U�anager
Single Gang 6 Port Faceplate
Sing�e Gang 4 Rort Facepiate
Sif1gIE Gallg 2 POrE FaCeplet@
Single Gang 1 Part Faceplate .
bouble Gang 12 Port Faceplate
12 Pork SurFace Mount Enclosure
Ca4 5e RJ45 Data Insert
Ca# 3 RJ4� Voice Inser#
SEngle Gang Wallpfate
I]ual �ang Wailplate
Fi�er Storage Ring
2 Port Quickpo�k Adapter
81anEc lnsert
Dupfex 5C Gaupling
Qty
1
5
1
.1
4
4
1
1
34
'I 10
32
110
9
3
70
13
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ta
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20
4Q
20
20
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mlft
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mlff
mJft
mlfit
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mfft
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Gi#y of Fort Warth, Texas
Page 65
� Leviton
� �eviton
� Leviton
ILeviton
Leviton
J �eviton
� Levitan
� I.eviton
SMARi CIYY N�TWORKS �ESPONSE
FT. WORiH CONV�N7iON CENi'�R
Cat 5e 7' Patch Cords
Cat 5e 1D' Patch Cords
48884-5SC 5C Optical Fiber ConnectQrs Threadlock
49884-MSC S7 q�#ica! Fiber Connectors Threadlack
49800-UTW Universal Fiber Terminating Kit Cleave
49800-CON Universal Fiber Consuma�les Kit
41 tOQ-HLD Clear Labe! Holder for 110. 6�ocks, 6 per bag
49105-IDC 11Q C-5 Cfip
0
565
565
100
�oa
2
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City of Fort Wotth, Texas
Page 66
SMAR� Gl3Y N�iWORKS R�SP(?NS�
FT. MIOR`iH CONVgNT1�P1 CFNTER
�►���chr��n� "���
'��I�corr�muni�a�ions R�P
���i� Ir�s���nc� ��q�tr��r�nents
��r� �or�l� Cand�n�i�� ��n��r
Gity of For� Wor�h, Texas
Page 67 '
SlV�A�T CITY K�T'WORKS ��SpOiUS�
FT. WORTH CONV�MiIOFJ C�P1T��
Attachment "B"
BASTC INSURANCE iZ�QUTREMENT5
The cnntractor shali prncure and maintuin �t atI times, in�uii force and effecf, a poizcy
oY poric�es af insururtee to pravide the types and ddmits of cove�'age specified �ierei�.
1. Cartzmercial Generad L' iability (CGL) Insurance Polic f
$T,000,000 each occurrence
$2,OOt},f?QO aggreg'ate Itmit
Z. AutomobileLiabiIityInsurancePodic�
$Y,000,1100 euch accicient an a comb�ned single limit b�tsis
or
$25(3,�(70 ProperlyDramage
$500,Ofl0 Bodity Inj�at� per person per occurrence
A commercial business po2tcy shR11 provide caver�ge ort "Ar�yAuto", defined as
uutns owne�l, hired uMd non-owned. �
�. Workers' Compenscc�ion Insurance Poiicy
Statuiary Iimits
�rnployer's iiabiiit f
$TD0,000 Erxch accident/accut�ence
$200,�00 Diseas� - per each �nplayee
$50Q,OQ�! D�sease- palicr� Iimit
Gesteral Insurance Requirernents:
u. 7'he Cify, its offici�ls, ernpdoyees, agents and afficers shadl be endarsed as arc
f'AdditionaI Tnsurer�" to aI1 policies e�cept Esnployers Liab�lity coverage und'er
the Operator's Workers Compensutton potic�.
b. AlI paI�cies shald be writter� on an occ�crrence basis. If insurartce pol�cies are
s�ot zu�ttten for spectfted coverage limfts, an Umbre�l� or Lxcess Liability
fnsurance far any differer�ces is require� Excess LiabiTifij sh�ll fallaw fbr�n of
the pr�imar� coveruge.
c. AiI pniicies shrz7t be wriffeis by an in5urer, with an ,A- VIII or heiter ruting by
ihe most currerai versxor� of the A.1�Vf. Best Key Ruting Guide or zrrith such other
,�inurtcially sound �'nsurance c�rriers accep�abte to the City.
d: 17educi�ibles shad2 be� Iisted on the Certafzcate of Insurance �nd shalT be an a
"per oceurrerace" basis untess otherwise si�pulated herein
Cify nf ForE WorEh, Texas
Page 68
snnaRT ci�r ��rwoRKs ��s�on�s�
�T. WORiH CONVE,NTiC7N C�N7�R
e. Zf coverage �s underivvra�tert on a cladms-rnade basis, the retrnuctive date slzall
be coincideni w%th or prior to the date of the cor�tractua� agreement and the
certt,ftc�.te af' fa�surance shaI2 state thcat the caver�.ge is cl�ims-made und the
reiroucttue date. The insurance caverage sha11 &e maintain�d faY '�TtC �lfYRtTQti
of the casit�ractual ag�eement and foY fxve (5) years� f`oilawar�g completion of the
service provided ur�der the roniractu�I agreertzenf vr for tha war�ranty period,
zvhichever is longsr. An an�tual certifira�e of ins�crance submdtted to the City
shait evidence such insuraizce cover�ge
f. CeYt't�.crates af Ta�su�'artce skatd be detivere� to tFie Ctty of Fort Worth, 10D0
Throckmorton Sfireet, �'orf uaorth, �'exas 7fi102, evidencing ali the requzred
coverages, includirxg endorsements.
g. '77te deductible or self-insured retentlon (SIR) affectir�g required insurance
coverrrge shult be acceptabte to the Risk Manager af fhe City a,f F'ort Warth
in regayds ta asset vRiue and si�ockholders' equity. In Ziess af traditional
i�zs�rar�ce, utternafive coverage maintained through insa�rar�ce paors or risk
refentian groups must alsa be approved.
h. AZl poliries s1�aIT be endorsed with a zvaiver of subrnga�ion providing
rights of reccr�ery in favor af the Cit�.
i. Any faiIure on part of the Ciiy to request requirec� insuru�zce dncumentaiioaz
shair not cortstitute a wr�iuer of the ir�surartce reyutrertseni specified kerei�.
�. The City shalI be entitled, upon request and without ��ense, to reeeive
cert4fied eapies of palicies and endorsements thereta anci ma� make a��
reusonable requests fOY cleleftOti Or revisiOti oY 1Ptodificutians of par�icular
�aTtcy terrtzs, cor�dii�ions, limitations, � or exclusiar�s except w)ieye poticy
prnvisians are estab�ished by law or reg�icstiores b�nciing �spo� either of �
part�y or tlze underw�zter or� any such �olir�es
k. The C%ly, at its sole d�scretian, reserve5 the rxght to review the insurance
reguiresnents anc� to make reasqa�able c�justments to insurance coverages
and their limits whan dsemer� necessary and prudent b� the City based
upan changes in stututnr� iaw, cmrr� decision or �he ctaims histor� of the
inciusTpy as z�telT as Af the cortta°acting �aar'ty to tlze City of Fort Worth. Tke
C7ty shall be requi.red to provide prior not�ce af ninety (9a) da�s
t Sixt�y (fiQ) days natice of cancellation ar non-retaewaI is required� arzd sha11
contain the foIlawir�g Ianguage: "ihis insurance shaid not be cas�celed,
iimited z�z scope ar coverage, crtncetled or non-renewed, un�tit after thiriy
(60) days pr�:or urritten na#ce has been givere to the City af Fort Wort�. A
ten days notice shq11 be acreptable iM the event of non-payment a,f
premium.
Gfty of Fark Worth, Texas
Page 69
SN�ARi CITY PIEiWQ�KS R�S�ONS�
FT. WO��'H CONV�N�fON CENi�R
�e#tach��n�i °`�"
%I���mr�ur��e��i�r�� R�'P
���pons�s �� Pr�poser�'s !�lrit��n Qu�s�ions
� For� i�or�h C�r�v�ntion �en��r
city o# Fort WorEh, 7exas
Page 7Q
RFP Na. 02e004�
Communicatior� Services (Voice and Data) for #he Fort Wvrth Conventiott�Center
Pre-Submiital Meeting Not�s and
Answers to Questions F�eceived via e-mail
Attendance:
Narne
*Terri Huxley
Steve Richie
Companv
ATI
720 Ave F, Suite 109
Piano, TX 75074
Phorte No. _ . F'axl�mail ,
972-852-4007 972-�422-98fii
thuxlevfa�affiliatedfelephon�.com
ATI
72a Ave F, Suife 1�9
Pfano, TX 75074
Steve Slayion MiAs EEectrical 214-956-0699 294-956-0681
Contrac#ors ssla�ton�millselectrical.com
253� Waln�t Hili Lane
Dallas, TX 75229
(Deelined �ia le#ter)
Mike Warnmack
Mills �lectrical 214-95fi-2265 214-956-Ofi81
Cantractors rrzwammackfc�millselecirical.com
2535 Walnut Hifl Lane
Dallas, TX 75229
(Declined via letter)
*Cf�risto�l�er Carpenter SmartCity Networks 7�3-853-8985 713-853-$9o1
Ops Supv-D�ta 5vcs 100'� Avenida de las Americas ccarqenferCc�smartcifvnetworks.com
Houston TX 77010
Ron Patferson SmartCity Networks 713-853-8177 713-8�3-890�
VP & GM P O Box 2163 roatterson(r7smartcitvnetworks.com
Houston TX 77252
*Fred Grimes Clover Technolagies 972-988-40�0 972-9$8�4022
Sysfems Er�gineer 1241 �W.N. Carrier Pkwy farimes(cr�,clover,com
Suite �00
Grat�d Prairie, TX 75�5�
Kathy Barry 5K� SSI 972-99�-0800 kbarrvna.slcessi.cam
7ony Nguyen SKE Support 5ervices 972-99�-0806 tnauvenC�a.skessi.com
4801 5prir�g Valley Rd
Suite 9258
Dallas TX 752�
Lupe Gonza[es SKE Support Services
7elecommunications Mgr
Wil! pick up for SKE Suppo�r Services laon�ales�skessi.cam
*Send specifcations via Federa! F.acpress
Q�estionslAdditianal Documen#ation Re�u�ste�;
5witch:
Question: Will the Cfty be purchasir�g a switch?
Answer.• Lecefte Fe�-guson, Yes, fhe new equipment is Cisco. Whaf is the existing equipment?
(This infarmation will be provided by email)
Bandwidth: -
Questior�: Who will be providing bandwidth7
Answer.• James Horner, The Cify can provide bandwidth, hor�vever, fhere would be a charge
�hrough the Cify's 1T Solutions department or vendors may have a source aUailable thraugh
afher canfractual r��ationships.
Answer.• Lecetfe Ferguson, up to gig speed bandwidth capability. Sysi�m wiJl have vorce-aver
capability but will no� be implemen�ed
Telephone Ins#ruments:
Question: Haw many and what type is being provided?
Answer.� See 5pecificafions and sUbmrffals being senf via Federal Express on Wednesday,
February 20, 2002. Specs call for ten (90} M3909 handsefs — and - ninety (90) M3902 handsets
Patch cords:
Quesfian: How ma�y and what length is being pravided?
Answer: Ralph CooklLecefte Ferguson, The only informatrart wifh quantity lisfed is fhe Leviton
Cat 5e 7'and 9D'pafch cords.
Specificaiio�s:
{�uestion: Can we have a copy af the Technical specificaiionsldiagrams & warranty sheets?
Answer: Ralph Cook/Lecefie Ferguson are provr`ding this informatian to 6e sen# ,by Federal
Express on Wednesday, Fe�bruary 20, 2002.
E�ertts:
Question: Will you ssnd a list af upcoming & past events?
Answer: James Horner, we wil! send a two y�ar prior hisfory, and a five-year corrfirmed events
list as well as a ten-year terrfa#ive schedule. The ir�formafion wil! ga ouf with ihe plans and
specificafions.
The follawing ques�ions were recei�ed by e-mail:
From 5mart City Networks:
Question: Ca� a list of a�! in�ited contractors andlar confractors atfending the p�r-proposai
conf�rence be pravided?
Answer.• See top section of fhis documeni.
Smart City Networks is requesting clarification or� the follc�wing issues.
Questioris:
1. Pag� 4— 2. � Notes th�t fhe selected �endor wauid commit to p�oviding services in a
manner that meets the "goafs of th� City and F'u61ic Events Departmenf" Has the city
esfiabfished goals and if so can these be share� at this tirne.
Answer.• James Horner, The missiort sfafemenf for th� Publ�c Events Depariment is, To
consisfently provide excellenf facilifies with oufsfanding custamer service, generate posit�ve
economic impact and improve the qualify of life far the citizeris of Fort Worth. Th� �trafegic
goals of fhe Fort Worth Cify Council are, 9, Create A CJean, Af�racfive City, 2. Become �he
Safest Major Cify in fhe Cauntry, 3. Confinue to Divers�fy our Economic Base, 4. Revitalize fhe
Gentra! Gify, 5. Promote Qrderly Growfh and 6. Provrde Qualify Cus%mer Service.
2. Page 5— 2.1 Notes prior years activities. Can a list of booked events be pravided fo�-
years 2002 through 20Q9� noting confrmed booking, tentativ� booking, daies, proposed
s�uare foatage and is the eve�t a repeai booking? Additional years wifl be helpful,
Answer.• James Homer, Please sce arrswer to questron a6ave about events that was adctress�d
at the pre-proposal meefrrrg.
3. Page 6— 5.2 Nofes possi#�le off-site starage space requirements. �'allowing the
complefion of Phas� lI, in the spring of 2QQ3, wif! on-si#e office and IocKable storage i�e �
avaiiable?
Ansvver, James Horraer, yes there wrll be on site iockable s�orage for same Eguipment and o�ce
space avaiJabte. Dep�nding on the amount of space needed, same space is available after
Phase 7 rs completed.
4. Page B—�.3 Nafes t�e contractor is tn pro�ide a"persanal computer with appropriate
software compaiible to City requir�ment". Please describe minirnum soffware
requiremenfis that fhe City wil( have.
Fqurvalent to Ci�y standard whlch is r`s Dell GX�60, PII! 9.OGHz Proc., 5�2MB RAM, 20G8
Hdrive, CL3-RW/DV� ROM Combo, Zip Drive, ?.44MB Floppy, Keybd, Mause, 97" Monitor,
Windows 20Q0, Network & So��d Card.
5. F'age 7— 5.4, 7.5 & Page 8-- �.4.2.5 Notes cleart up and maintain voice, data jacks and
wiring for exhibifor services. Please clarifiy tf�e maintenance responsibie of the verttEor
as ii pertains ta cabling, wiring and equipment awned l�y the City.
Answer.• James Horner, The successful v�ndor wr`Il be instal! and r�move conrrections to fh�
exhibit ha!! floor. Successful ver�dor is alsa responsible for maintafning the equipment,
voiceldaia jacks, cabfing and wrring that the Cify prov�des ta the vendor. This vettdQr will have
the exclusrve rights fa provide telecornmunicationldata services to �he clients ihat u�ilize the
facili�y. !f for example, an outside contracfor ls performirrg services for the Cify or a client anct
thaf contractor damages the tele�cammunicationldata equrpm�nf and or assocrated eablingr e�c.
then the cost tv repair the damage would nof be the responsibilify of the felecommunicafiorr/ data
vendor. If would fall t4 fhe City to collect the damages from fhe other servics provider and repair
the system.
6. Will th� �endor to be responsible for maint�nance of any administrative, hause phones
equipment andlor wiring utiliz�d for adminis#rative services?
Answer.� James Harner, There may be a short period where some �dminrsfrafive phone,� and
equrpmenf are roufed through fhe exhibitor side of fhe system. This uvil! occur until fhe Phase 2
area vpens and fhe operafions office area moves. It would 6e the resportsibilify of the Cify to
maintain those phone, equipment and ar wiring during this p�riad.
7. Page 9— 6. Notes the �eed for compafible af existing equipment. Please provide the
configurati�n fvr th� Nortel �ption 'i 1 to include; voice rnail, station and irun€c
configura#ion and sofifware release wifh o�tians included. Does the PSX have a
maintenance t�rminal and prin#er, rnodem for remofe access ar�d CDR software and
oufput por�. �
Answer. See spec►ficafions beirrg sent via Federa! Express.
8. Dase the center provision exhibitor electr�cal and plurn�ng services with on-site
canventiQn staff?
Answer.• James Horner, Presenfly fhere are na exclusiv� vendors that provide �ither eJectricai or
plumbing servrces to clients ar exhibifars. The Gity does some of fhe small plumbing
r�quiremenfs and oufside vendors provide all the ��ectrica! needs.
9, Page 14 — 9.1.4 References bond r�quir�ment and a one-y�ar rninimum guarantee to
be paid ta the City, Has the City established a rninimum revenue payment and if so
what is this minimum? In not haw wilf ihis bond requiremenf i�e esta[afished if rsquired�
Artswer.• James Norner, The amount of fhe bond and a on�-year minimum guarantee wiI! be a
rtegotiated rtem based Upon �xpecfed revenues to fhe Cify.
90. Pag� 99 — S8C Maintenance; This section n�t�s that maintenar�ce agreements_are in
place for the equipm�nt pravided by SBC. is the se{ected ve�dor required to mainfain
outside maintenance agr�ments or can #he vendor provide and car�-y out maintenance
activities with staff employees?
��
Answ�r.• James Horrrer, 1 will have ta refer fhis quesfiorr fo Ralph Cook and Leceffe Ferguson for
an answer.
11. Can a fist of all warranti�s and maintenance agreem�nts, incfuding cantract terms be
pro�ided, including cable and wiring?
Answer.� James Horner, Please check ihe specr`�cations and su6mitta! information that is 6eing
serit under separate cover for fhis informatron.
The following quesfions were recei�ed by e-mail from SKE5S1 :
Questions
9. The RFP states that the Conv�ntion Cenfer was booked #'or approxirr�ately 79 events in FY
99-00, this a�erages to 6,5 events p�r month.
a. O� a�erage, how many exhihitors w�r� ai each event7
b. What was the average usage for data and telepho�e [ines per exhibitor'�
c. With w�om did they place their order'�
Answer.� James Hnmer, Pfease see the schedule of past 600kings and� future events for furih�r
information. We do rtai have any dafa about th� usage af data ar telephone lines per exhibifor
and all orders �ere places with 5outhwestern Bell directly.
2. The assumptian was made that fhe Convention Cenier wil[ purchase or upgracfe a Na�tel
�ption 11C switch.
a. What will be the capabi�ities of this switch?
b, Wiff the Con�ention Cenier purchas� new desk sets as well?
c,
Answer.• James Horner, Please see the specificatrons, submi�fals and drawings for this
information.
d, Who will be respansible for repair and ordering additional equipment as newly
construcfed exhibit space becorrt�s availai�le?
, e. Who wili be responsible for ardering addifionaf network equipment io handle the
potential growfh that wilf accompany the additianaf floor space under the current funded
plar�?
Answer for d&�: James Horner, Please see my arrswer to Smart City's qu�stion # 5 The Gity
will provide the sa,me infrastructure far fhe Phase 2 renavafian thaf is expecfed to apen in the
spring of 20�3.
f. Does the city ex�ect to �e compensated on #F�e gross or net revenues generat�d?
Answer.' James Horn�r, 7'he Gify is willing ta look at compensation 6ased upon gross sales, net
revenue, a sliding percentage based an volume or any ather op�iorrs thaf you wish to prapos�.
3. The RFP does nof address incoming network d�versity and who open the TELGO circuit
accounts.
a. Who will be responsib[e for apening trouble tickets and escalating repai�s on incomir�g
CII"GUIfS�
b. Who will set 5LA's ar M77R perforrnance benehmarks?
Ansvver.• James Horner, I will need to have Ralph Cook and Lecette Ferguson address some of
these items. The rncoming circuits can be provided by the City for a fee or they can ,be provided
by anafh�r corrrpany fhat you may have a relafionship wifh. ,
C'ity of `Fort �vri�i, fiexas
�,l[��or �r�d Cau�ci� Cor�r�u�i_c��io� --- --
DATE , REF�R�NGE NUMBER LOG NAME PAGE
s�� �in2 *��-191 �0 � ooa2-ao4� I -- - ---� of 2
SUBJECT AUTHORI�ATION TO ENTER INT� A CONTftACT W[TFt �N1i�RT ���Y NETWORKS
Ta PROVIDE EXCLVSIVE COMMUNICATIONS S�RVICES (VOfCE AND DATA} F'OR
, FACI�ETY IJSERS AND EXNiBIT�RS AT THE FORT WORTH CONVENTION CENTER
RECOMMENDA710N:
It is r�cammended that the City Cour�cil:
1. Authorize the City Manager ta execute an agreemenf fflr communicatians services (voice �and data}
f�om Smart City Networks for the exhibitors and facility users of the Fork Worth Convention Center
based or� the best rated praposal; and
2, A�thorize the agreement to begin June 'l1, 2�0�2, and �xpire June 7(}, zoa�, with options to renew
fa� five additianal one-year periads.
DI5CU5510N:
Smark City Networks is being recommended as the exclusive �rovider of voice an� data eommunicaiio�s
services at the Fori Warth Convention Center for exhi�itors ar�d faciliiy users bas�d an Ets a�eral[
commission structure, value to the customer, and superior �xperienca in pravi�ing services to hateEs
ar�d conventiQn centers. Sma�t City Netwarlcs has existing, effcient aperatior�al policies and
procedur�s supported �y specialized software, and has a familiarity with the metraplex market olotained
fram its existing �ase of operatians in" the area. VoEc� and data services for the Public E�ents
�epartment administrative affices will continue ta be provided by tF�e Ir�farmation Techr�alogy Salutions
�epartmeni (1T Solutions).
7he Purchasing Di�ision issued a Raquest fQr Proposal . for cammunications services in order to
upgrade the �uality of commu�nicatiflns services for both facility users an� exhibitors. An in-house
communicatians provider will provide quality commun�cations services to th� facili#y users and
exhibitors and provide an additianal source of revenue an a commission basis. The Privat� Branch
Exchange (PBX) and infrastructure required for #he senrices was insta[led during the Fort Worth
Can�entior� Center expansion and no additional expenses are anticipated to provid� these upgraded
S2NlCE?S. .
The facifity users and exhibitars will have access to �oice, data and internet services at a competiti�e
price through a single, on-site service provider, The communications users wil{ ha�e the opt�an of
orclering their services in person, by phone, �r over the internet and may fallaw-up on the arder through
a campute�ized tracic9ng system or thraugh a centr�� custamer service office. Itemized billing and
customer service surveys are pravided far all seniices.
PR�POSAL ADVERTISEMENT - This proposal was advertised in the Gommercial Recorder on
February 6 and 13, 24Q2. Tf�e Purchasing l7ivision contacted six vendors, and faur vendars picked up
prapasals. �our responses and on� "no bid" were racei�ed.
C`iiy of �ort �o�ih, 7'exas
f�l�yor a�d Cou�ci[ Comrr�unic�-ti��
DATE RE��RENCE NllMB�R LOG NAME PAG�
s�� � �02 **��� 91 �O I oao2-oa�7 2 of z
su���cr AUTHQRIZATfON TO ENTER INTO A C�NTRACT WITF SMART CITY NETWORKS
T� PROVI�E EXCLUSIVE COMMIJNICATlONS SERVICES (V�fCE AND DATA) F�R
FACIL�TY USERS AND EXHIBITORS AT THE F�RT WORTH CONVENTION CENT�R
PROP05AL MATRIX -
- BusinesslTeam/
Plan of Approach
[ncome �Cornmission
and Pricing Structure}
Ratina Criteria
Maximum
Paint Va[ue CCPI
33.3 29
33.3 27
!T 5olutior�s
17
0
Smart Cify
Networks Telecom Blue
31 25
3Q 12 �
Exper�ence and Quali�cations 33.3 25 15 33.� �f p
iotal 81 32 . 94.3 47
RENEWAL OPTiONS -. This agreemer�t may be renewed for tap to five successive one-year terms at
the City"s option. This action does nof require specific City Council appravaf pro�rided that t�e City
Councii has a��ropriated sufficient funds to satisfy tf�e City's obligations d�ring fihe renewal tefm.
FISCAL INFDRMATIONICERTIFICATION:
The Fir�ance Director certifies that the Public Events �epartment will be respansible for the callectia� af
funds due to the City under this agr�ement.
CB:k
BQNIfl2�-00471ML
Subm[tted for City Man�ger's
orf�� by:
Charles Boswell
Originuting Department Head:
Jim Keyes
Addittonal Tnfarmation Contact:
Rabert Cam6s
I FUND � ACCDUNT I CENTER I AMOi1NT
I (f�)
8511
8517 � (from)
8357 �
CITY S�CRETARY
� APPROVED 06/1 I/a2
�