HomeMy WebLinkAboutContract 59552-A2DocuSign Envelope ID: CA609398-8911-4060-9789-879EB8137259
CSC No. 59552-A2
AMENDMENT NO. 2
TO
CITY OF FORT WORTH CONTRACT 59552
This Seconcl Amendment is entered into by and Uetween the City of Fort Worth
(hereafter 'Buyer"), a home rule municipality, with its principal place of business at 200 Texas
Sheet, Fort Worth, Texas, and ePlus Technology, Inc. ("Vendor"), Buyer and Vendor may be
refen�ed to individually as a Party and collectively as the Parties.
WHEREAS, on June 6, 2023, the Parties entered into City Secretaiy Conh�act 59552 to
provide products and seivices under The Interlocal Purchasing System Cooperative Agreement
23 O 105 ("AgreemenUContract");
WHEREAS, the Parties wish to amend the Agreement to add a Project OUjectives
Plan (exhiUit A-3) at a oue time cost of $46,296.00. The Cun�eut authorization of $11,200,000.00
will remain the same.
NOW, T'HEREFORE, the Parties, acting herein by and tlu-ougli their duly authorized
representatives, enter into the followingagreement:
1.
AMENDMENTS
The Agreement is hereby amended to add the attached Project Objectives Plan (exhibit
A-3) at a one time cost of $46,296.00
2.
ALL OT'HER TERMS SHALL REMAIN THE SAME
All other provisions of the Agreement which are not expressly amended herein shall
remain in fiill force and effect.
-,
�.
,ELECTRONIC SIGNATURE
This Amendment may Ue executed in multiple counteiparts, each of which shall Ue
an original and all of which shall constitute one and the same instrument. A facsimile copy
or computer image, such as a PDF or tiff image, or a signature, shall Ue treated as and shall
have the same effect as anoriginal.
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Secoud Auieuduieut to Fort Woirth City Secretary Coutract No. 59552 Pase 1 of 12
DocuSign Envelope ID: CA609398-8911-4060-9789-879EB8137259
ACCEPTED AND AGREED:
CITY OF FORT WORTH:
V�,�N/�-
B�7; ValerieWashington(Nov1Q20231L21CST)
Name: Valerie Wasiungton
Title: Assistant City Manager
Date: NOV 10� 2023
APPROVAL RECOMl���'DED:
�-� ��-
By:
CONTRACT COMPLIANCE MANAGER:
By si�iiug I ackuowledge that I am the persou
responsiUle for the mouitoring and admiuistration
of this contract, including eusm•ing all
perf'orivance and reporting requirements.
��„�
Bobby Lee (Nov 9, 2023 1430 CST)
By:
Name: Bobby Lee
Title: Sr. IT Solutions Manager
APPROVED AS TO FORM A:VD LEGALITY:
Naiue: Kevin Gu�
Title: Duector, IT Sohitions Departiuent
ATTEST:
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,.,6k�_m.st�.
By:
Name: Ja�ette Goodall
Title: City Secretaiy
nn
p4� FORi °aa
��.°° °° �o�a BY:
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Q°�n TezaSaaa
VENDOR:
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Name: Taylor Paris
Title: Assistant City Attoiney
CONTRACT AUTHORIZATION:
M&C: 23-0061
Appi•oved: 02/14/2023
1295: 2022-966298
ePlus Technology, Inc. ATTEST:
By: �.�.'��.t����,, By. j �.� � a:�"� �� .
Name: Don `Mc'`�aughl i n Name: Kel sey codde
Title: Senior vP contracts Title:
Date:
11/8/2023 VP, contracts
�FFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Secoud Aiuendment to Fort Worth Ciry Secretaiy Cout�•act No. 59552 Paae 2 of 12
DocuSign Envelope ID: CA609398-8911-4060-9789-879EB8137259
Exhibif A-3
w N eplus com
10633 W. Littl �ston, TX 77041
13809 Resear �snn, TX 78750
3600 WiEllam D. Tate Avenue, Swte 300, Grapevine, 7X 7605I
�`• i'� '
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DocuSign Envelope ID: CA609398-8911-4060-9789-879EB8137259
�� F'KVJtI.I UtiJtl.l IVt� F'LHIV
Oty of iort Wnrth
Thfs Agreement and Project Objectives Plan (`POP") Is made October 16`", 2023 ("Effect�ve Date"j by and
between Ciry o! Fort Warth ("Customer") and ePlus Technology, inc_ ("eVlus') (each af eVlus and Customer a
"Varty" and togeiher the "PaRees"J_ This POP "rs gaverned hy the TIDS Contract 230105 Technology Solutians
Products and Services agreement effective May 14, 2020 �"Agreement"�
1_] ExEtvtnrt SuMnwxr or tME SFRv�cES
Customer has engaged eV1us to upgrade ther Cisco Unified Communications env�ronment. During th6 projeci,
ePlus unll work with Customer to upgrade the applfotiorts in thee�vironment. eVlus wdl also work with
Customer to install and [onfigure 9Line for enhanced 911 Funciionality to meet the new federal sta�dards for
non-fized devices.
Relevant Terms
• PSAP: Puhlic Safety Answerfng �dnt
o Party responsible for answering the911 �II and arranging the approprialeemergency response
• AN1: Automatic 14um6er ldent�6i�cat-ion
• �EC: Eocal Eacchange Cartier
• All: Automatic Lncation IdentiRer
• EftL Emergency Respa�se Locatian
• ELIN= Emergency Location Identification Number
• DID: Dire�2 Imirard Dial
• Fixed Devices: fiaed de�ices indude things Iike desk phanes that are not moved around and have fixed,
static lorations
• Non-fined Devkes: tJon-faed devices indude things I�ke softphones (or even desk phones) that may move
around a campvs network and do not have fned, static locations
• Off-Premises Devices: Off-premises devices can mdude fixed and non-fixed devices that are outside of the
traditional corporate network, such as a remote user with a desk phone/soRphone working from home
• BSSID: 8asic Service Set Identifier, Access Pant Mac Address
• KarPs Law - requEres that a raller can reach a 911 call center by dialirg 911 (w�thout a prefix) from a
Multiline Telephone System. The law went into effect on Februa ry 16, 2020_
• Aay Baum's Act — requires the FC[ to adopt rules that ensure PSAPs w111 receive the caller's location and
callback number automatically and can dispatch responders to locate the caller quickly and acarretely.
Dispauhable locatian information Indudes the street address of the caller and add�tional infarmation, such
as a room or 800r numbe , or similar information necessary to adequately identify the location of the
calling party as quickty as possihle. It also requires a natifi�atan be sent to personnel that a 911 call was
placed. The law went mto effect tor fixed wireline devices on January 6, 2021, and in effect for non-fixed
and off premises devices on lanuary 6, 2022.
1.2 DLKlnttan5
Oelfvereble: A meawrahle mdicaEion ai progress within a given phase, documentation in hard copy or elecLronlc
form such as analyses, reporu, manuals, [est results, or any other rtans as set foRh 1n settlon 2.2.
Mflestone: 0. speufic goal, objective, arevent pertaining to services described in this POP.
Narmal Business Hours: The hours of Monday through Friday 8:00 a.m. to 5:00 p.m. lool time, extFuding any
federel and ePlus observed holidays. A list of ePlus observed holidays will be provided upon request.
Praducts: Third-party hardware and/or sohware produds are sold separatefy and are not delnrerabfes.
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�* PROIECT OBJECTIVES PLAN
acy o� vwi wa�n
2.1 SERVI[f5
The Services that ePtus and/or its subcantra�tar shaH provi de wilt indude:
Phase 1— Planning/Design
Conduct kick-off meeting.
• Introduc[ion of the project team and teview roles and responsibilines for the Customer and eVlus
• Revlew project obJectives and scope of work
a Review task lest and which tasks wAI be delivered on slte vs. remote
a Review project deliverahles and key milestones
• Identifyr acceptance criteria tor projec2 mdestones
• ReviewdelivPry method and atceptance cnteria for deliverables
o Review project bdl 01 matenaEs
• Identify criticaf project deadlines
• tdenUfy and secure cntical dependencies/constrefnts, which may indude:
a Work bladcout dates
a Customer maentenance nnndows
o Revfew project change management prxedures
• D'escuss initial requirements needed by ePlus from the Custamer
o Remote access to exesting environment
o Existing documentation
• Develop pian for key or regularly scheduled Customer projeR meetirtgs, whi�h may �nclude:
o Schedule Design meeting(s)
o Schedule Project siatus meeting;s� and frequency
Conduct design meeting:
• Begin to identity end siate design
• Begin to develop mfgration plan
Vhase 2— Build — Vremise CalBng
• Upgrade Communicabons Martager irom 12.x to the eDlus-recammended versan (seven �7j v�rtual machines)
• Upgrade unity Connection from 12_x to the eVRus•recommended versian (two �2j �irtual rt�achines}
• Upgrade IM & Presence from 12_x to the e�lus-recommended version (two �2j virtual machines�
• Upgrade Emergency Responder from 12.x to the ePlus-recommended �rersion (two �2J virtual mxhinesj
• Upgrade Expressway Core and Edge to ePlus-rerommended versron �two (2j virtual machlnes}
• Upgrade Contact Center Express From 32.x to ePlus-recommended versian �two (2J virtual ma�henes)
• Confignre 4Li�ne for camplian�e of RAY BAl1M5 Art for up ro wc hu�red and fifteen j61S) soh phones
• Update certificates as needed (Customer ta provide)
Vhase 3 — Testin g
• Test failover from Publisher m Subscriber to verify it works as des�gned
• Test inbound dialing after upgrede iscomplete
• Test outbound d�aling aher upgrede is complete
• Test extension dialfng alter upgrade Is complete
• Test 911 to ve�fy it is working as designed after upgrade is camplete
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+
� crt�o�Fonwo.ri •, V," ' , • `J ' `r,'•
Phase � — C[oseout
• Project doseout meeting
Project Management
Standard Pro}ect Management is utifued when the management requ�rements for a project of mid to high
canple:ity. The expectatian Is that ihe Pro�ect Manager uuill be working on tasks whldi may include meebng
planning, resoune scheduling, equipment confirmation, and issue tracking, within a project workboak. The Project
Manager wtll also be responsible for project doseout and satisfaction surveys.
2.2 DEWfRA8lf5
ePlus will provide Services only, and no Deliverehles will be provsded e�ocept as followz:
• ePfus will provide an eiectronic copy of the completed ePlus E911 Test Plan includirg testiog of the
E911 functionality (Customer Signature indicating agreement required�.
• ePlus will provide an 'As-Binit/SnapshoY dacument of the application's func2ional system
configuration that support the completed E911 operetions in al�gnment with the design and test plan_
23 � oF Penrortnuwae
Unless otherwise specified elsewhere in this P�P, all an-srte Services will be perEormed at Customer s fac7ities
bcated at the following foca0on�s) ('Customer Site'):
• Services will be performed remotely
3.1 G�vcwuFt�sronam�un[s
�uring the course of this project, ePlus will require the support of Customer stafl and computing resources. If the
required Customer resourtes cannot 6e made avai6a61e, the stope of the Services, estimated schedule (see secAon
S.lj, or both may he affected. Customer agrees to provide the Folfowing:
• A wortc area suitable Eor tfie tasks to be pertormed and any required software or documen�tiorL
• If Customer direcily procures any hardware or so(iware required for this project, Customer agrees to
provide the hardware, software, and any ac�ompanyingsupport documentabon or ins�ructions_
• Ensure sufficient rack spxe, power, ele�ric, coaling, etc_ fur new hardware is in place prior to
im pfemen tation
p�1e; The Customer is responsihle for moving existing eqwpment within a reck to make
suRoent space for new hardware ePlus resources are not responsible for moving existing
equipment during the physical instaHation of new hardware_
• Customer a responsihle for the removal and disposal of hardware being replaced as part of this projecE.
• Customer will provide patch ca6les related co project unless otherwae specified in this POP.
• A sxure storage bcabon for all equipment delnrered to the Customer Site until the scheduled ePlus
I�tallation date, ff applicab0e.
• A�cess to the Cuslomer Site during the work hours required for this pra�ect.
• CUrren4, nefivork topology
• Electrial powerouUets to support requlrements af the installed network equipment
• Provide a single te�hrtkal point of contact, who ls familiar with the fT environment and requfrements, to work
wrth ePl us engineering resaurce;s) thraughout project and act as a Gaiwn between the Customer's stafi.
• Provide r�quested netwark dlagrems/Ynformation to ePlus resource withln two (2J days of the initial request.
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r�RO)ECT OBJECTIVES PLAN
� T CetX�l Fan Wer�t
• Customer represents and wartants that �t has all right, titie, and Interest in and to any data fumished In
connectian with the Services and/or that it has obtained afl necessary consents, permissions, and releases
necessary for eVlus to perform its obligalions under this VOP_ Customer sha�l indemnify, defend, and hoid
ePlus harmless from arry claims or Fabilitles arising out of tustomer's br�ach of the foregoiog.
�.Z PA41E[TS6�ECIRtClJS70�MEARFSVOMS191LS1£S
• Provide all hardware, software, licensing, and wpport required 1or the deployment of Nomadic E911
unless otherwise stated in POP
• Customer is respansible to provide any statef local legislative E911 requiremerrts to which the Customer is
subjeci ta far ePlus to incorparete in the deslgn
� ErTsure all rah�r� is complete prior to Nomadic E911 imp{ementacion
� Provide ePlus resourte with any requlred user o� bcation inforntiatlon needed to complete the
configuration of Nomadic E911
. Pro»de ePlus with information needed for ERL to uzer/devire mapping including but na[ 6mited to:
o Switch-port mapping information
o IPSubnet mapping information
o Wi fi access pant 8551D mappirtg information
o If the �ustomer does not have the inta�matian and would like an ePlus resaurce to gather the
�nformation, a change order to the ewsting POP wdl be created to reflxt the additional required
lahor with assodated cost
� �(�E: If ePlus is engaged to accompllsh the above task, lt should be noted that project
timeBnes will be extended_
■ Ensure alt necessary rarrier agreements are In place prior to Nomadic E911 mnfiguration
• Ensure all agreements, AU dataGase format, a�d content have been confirtned with the appropriate
proveder/PSAP
� Customer is responsible for providing PSTN service that is available during implementation for testing
purposes
o �roject detays rewlting from PSTN avaitabiliry may result in a change order and additional
charges
• Ensure alt necessary ELIN DIOs with E911 service have been obtained from carrier prior to Nomadlc E911
configuretion
o �ustomer is responsible for ensuring the approprate number of ELINsare associated to an ERL
� Provide a list of any wireless,soft-phones, analog, or third-party SIF phones that need to be manually
entered into Nomadic E911
A Nomadic E911 may not aubomatically track these devices
o Customer is responsible tor any moves/adds/char+ges that must be manualFy updated in Nomadic
E911 tolbwl��g system Go-live
• Sig� off on ePlus "Nomadic E911 pes�n" documertt
. Sign-off on Systems/LJser Acceptance Tes! Plan that E911 �s functianing as designed
� Send initiat AL infamatlon from praject deployment (provided by ePlus resource in Exoel format) to
necessary provider�s) ar PSAP(s) so All database fs updated and notify ePlus when �omplete
• Llpon project �omple[ian, [ustomer Is respansihle for maintafning Nomadic E911 establlshed design
outlined in "Nomadic E911 Qesign" document
10/7b/20I3 f)ty off�t'lVa�tl�-Ud�1 Verv� I4 U�adr1i7232 PAGE 5
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� � � ...-, � .
� l V J L\... 1 V U J L l. I l� L J �
ory el cori vVorth
o ePlus is not responsible ior any change made by Customer that adversely effects Nomadic E911
functionality
• Note: ERIs are assigned to switch ports based on the jack's physicaf botion. Therefore,
if Customer changes the patch cable plergged tnto a port there a the potential that the
device now associated with that port is in a different ERL If Custamer does not change
the E(ilassigned to the port, the incorrect EUN could be sent to the PSAV.
• Upon compleiion of the pro�ect. Customer Is respa�sible for updating Nomadic E911with any network
infrasvucture d�anges that may change the functionality of the system inrJuding but not limited to
moves. adds, changes, and deletions of phanes, ac�ess points, or network devices
• Setting up and warking with thlyd parties, if requlred, to setup and maintain thlrtf-party VSAP
providerJdatahase
• Ensure adive manufa�turer support exists an hardware and saftware relaied Oo this projett in the event a
terhnical wpport case needs to be opened
• In the event active manufacturer support is not avaiiable, eVlu� resuurce will work an an issue for up to
two (2) haurs_ After that point the Customer is responsible for the resotution of the issue based on e?fus'
recommendation
• eDlus is not responsible for delays in project timeline due to the lack of manufacturer-level support
• [ustomer a responsible far any legistative compliance far the solution purchased or implemented that
may apply to Customerar the Customer's Ime of business_
• Customer shall be responsible for all carrier/third-pa�ty vendor interection, sfieduling of work. and
providing arcult and ser�ice prrnnder Information as necessary to complete work_
• Customer will prrnnde access and security rights required to implement solut�on as designed.
• Custamer will infortn ePlus Projxt Manager of all safety and compl"¢nce requirements on the Customers
site.
• Customer will be responsi6fe for communicating and cmrdinating any maintenance windovrs/outages
that may occur during this impiementation. 7his may include but is not limited to a halt to
adds/moveslchanges.
• Customer wiU retain the respareibility for any impa�t to husiness operations as the rewlt of the Project
activities.
• ePlus will not perform remed�auon af system due b dems ind�cated as problems during the heakh state
check oi the servers_
33 Srst�nt Rtsvoru��un[s
• Customer is responsible for providirtg ad sohware and associated iicenses.
• U nless otherwise agreed by the Parties, Customer shall respond within two j2j business days of ePlus'
request for documentation or infarmation needed for the project_
• [ustomer shall ensure that contrads with iis own vendors and third pariies are fully executed and enable
Customer's buscness requirements to be met �rt fulL Customer shall be responsible for all payments to,
and the performance of, all non-ePlus eniities ass�ned to, or working on this project.
• eDlus wi� noY he responsible for data bss Badcups should be performed prior to work starting. All data is
the responslbifity of the Customer_
• Should a manuiacturer pro»de [ustomer with spedallzed or custom software unique to [ustomer, ePlus
will not be respon9ble for any delays or failures ta perform related to use of such software_
• ePlus shall not be respansible for support and maintenance of products.
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�+ PROlECT OBIECTIVES PLAN
aeY or �«c w«en
Un{ess otherwise specified in this POP, ePlus shall not be responsible Eor any customization of, or labar to
install software (except operating systems or iirmware pre•installed by the manufacturer).
Serv�ces do not endude resolution ot software or hardware problems resulting from thud party eqwpment
or serveoes or problems beyond ePlus' contrd.
• Services exdude airy hardware upgrede required to run new or updated saftware_
4.1 GEnEwa�Assvrnvno�
The following assumptions were made to create th� POP_ Should any of these assumptions prove to be incorred
or incomplete then ePlus may madify the pnce, scope of work, or Mdestones pursuant to the Change Management
Procedure set torth herein. ePlus assumes:
• Where applicable, Customer's Site shall be ready prlor ta the date schedu�ed for ePlus to perForm the
Sennces. Costs associated with Customer's mabillty to (1� make the Customer Site ready or (2j meet any
of the other respansibil�ties specified in thes POP shall be billed at ePlus then-current eme and materials
rates plus travpl and other related expenses. Any addR�onal costs incurred by Customer as a resutt of
delays shall be the sole responsibility oE the Cuseomer.
• This POP defi nes exciusively the scope of the Services. This POP shall not apply to arry purd�ase, support
or malntertance of produ�ts, which are purchased separately.
• In the event ePlus is required to pravide thlyd party materials under this POP ji_e_ cables, recla, e�r.�,
Customer shall be resporuible for any costs, malntenance, and/or waRanty obligations therein,
• Acceptance tests condutced In respect of the Servi�es shall apply only to such Services and shall not
cor�stitute acceptance or rejection of any Product putchased or licensed separately by Customer.
• The schedule shall be extended up to thlrty (30j days for any personnel change requests made by Customer.
• [ustomer acknowledges that at any time dunng the project, if progress is statled, by no fault of ePlus, for
more tha n twenty (20) contiguous Business Oays, ePlus reserves the right to issue a Milestone Completian
Certificate for work that has been completed.
• Ii Services irxlude any assessments of Customer's network, systems, or security protocols, Customer
understands that no guarenty is made by ePl�a or rts subcontractors that such assessments will detect all
securlty weaknesses, patential security problems, vulnerebititles, ar potential breaches. ePlus dces not
guara�tee that recommendations or ac�ons undertaken pursuant m thls POP will completely address all
iswes Identified or not identified_
o If an ePlus Subcontractor a used to periorm the security assessmentf audit services, the data will
be shared with ePlus for gap analysis and recommendation purposes.
• If Services include the implementation af any system dealing with Emergency 911 [E411) Senrices,
including but nat limited to phone systems, the Customer is responsible far enwring its911 dialing is
compliant with all applfoble lawrs, including but not limited to "Kari's Law' and the 'Ray Baum AcY_
ePlus entourages customers to consult wRh their counse! regarding tl�is matter.
• Doaiments are created us�ng ePlus templates jstructure and formatj and delivered to Custamer in
softcopy only. Customaatlon to deliverable documents (structure, tormat,and/arother non-standard
contentj musi be handled via a Change Request (CR) unless expliody stated in this POP.
• ePlus Deliu�erable Documents include up to two (2j revi9ion5, per document. based on Customer feedbad�.
Subsequent revisions wlll require a CR or separate POP.
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�+ PROIECT OBJECTIVES PLAN
Oty o! Fort worth
4.2 PROJE[TSPECIfICAiLUNVTIbNS
• ePlus wi11 configwe the emergency number to be 911 in compliance with Kari's law. If requested, ePtus
will also program additional911 dialing options, such aswilh a prefix (9-911�, hawever, ePlus will nat
configure the system to use an emergency number other than 911. Customer may elect to use Me
additlonal dialing options once ePlus haz campfeted mnfigunng the system ta use 911, however, in doing
so, Customer assumes all liabiliry and agrePs to indemnify and hald harmless ePlus for its decision to use
the additional d�aling ap[ion.
. The network {s �omprised of network infrastrncture capable of supporbng the Nomadic E911 funRanality_
• At least one jl) unique DID is required per EHL This DID will be subscrihed to E911 service wrth the carrier_
• It is the Customer's responsibiiity to matntain and upalate current end user {ocations to have tfie correct
PSAP natified upon a 911 call.
• In the event a PSAP is unavailabte at time of Go live for the new phone s}rstem, a delay in Go Live must
occur to ensure E911 fu�clionality is present and operetional. ePlus will invoice the final milestone and �s
not responsible for any costs associated with the PSAP's unavailahil"rty.
• ePlus will configure Nomadfc E911 in compl�nce with Karl's law and Ray Baum's Act {artd any related
regulations] for tdephony systems in use in the United States.
. Calls and meetings will be scheduled at a mutually agreeable time between the Custamer's and ePlus'
resaurces. The calls and meetings will be schedufed rhrough ePlus' Project Manager.
• Sernces schedule reflects work effort based an non-cantiguovs Business Days and dnes not mdude a
full-time ePlus Engineer for stafi augmentation during the prqec�
• This projec[ is only inclusive af installation ot the LIC applications listed in this DOP
• Customer has a verified disaster recovery plan with successful backups for all systems currenrly
lruralled, and ePlus wfll not be responsible tor any data loss that may octur. In addklon, all future
disaster recovery tar all existing and implemented sdutians rs the responsibility of the Customer.
• During installatlons, the site must he prepared for "expected dawntlme" during the process. This
inctudes, but is not I�mked to, all apprapriate backups, system cvtovers and confeguretion dsanges.
ePlus will make an effort to reduce dawntime_
• All hypervisars the Collaboration Virtual Machines are running an must be on an appraved version from
Cisco. ePlus wifl asust in helping point out the ptoper version of VMware needed but w+ll not be
responsible for upgrading the hypenrisors themselves.
• ContatY Center E�tpress is IVR front-end only and no current agents leveraging the platform. Therefore,
no training is encluded for the new Crsca Finesse interface.
� A�ycasts related to new c�rtificales Fs notin.duded in this PUP.
� No treining is induded in this DOP.
• All RedSky clients are the responsibility of the Customer to insWll on dient machines
• No call flows will be changed as part of this pr�ject outside af 911 0ll routing
• Call recording with Nice will need to be upgreded, but is noY induded in thls PUP.
S.I ESTIMATED TUAlLNE
The estlmated timeline for the Services wlll begln within thirty (30) days after execution of this POP and continue
for not more than six (6) months. If Services have nat been schedufed at the execution of this PQP, a timeline
should be developed mutually by the Parties and agreeal to before ead� phase of the Servi�es begms. lhe actual
start date will depend on the following consideratians:
74J76/71123 Gy d EvR wmM•11CM Vrrs�oc� 14 upgra�rl�7232 �'�GE g
Secoud Ameudmeut to Fort Worth City Secretary Cout�•act No. 59552 Page 10 of 12
DocuSign Envelope ID: CA609398-8911-4060-9789-879EB8137259
�� PROJECT OBJECTIVES PLAN
Qty ol Fart Wath
• Scheduied availability oi a qualified systems engineer
■ Receipt of Product and a�y necessary equipment
■ Receipt of signed POP from Customer pnor to proposed sEari date
■ Receipt af purthase arder from Customer
5.� Tuuuiw►now
Either Party may terminate the POP fa► arry reason on thirty j30j days pnor written natice to the other Party.
Upon any sv�h termmation, ePlus will be paid all fees and exper�ses which have been incutred or eamed in
crnneRion with the pertormance ol the Services through the effecUve date of such termination_ Addidonally, fn
the event Customer can�els any Ser�ices with less than two +2) weeks prior notite, Customer shall reimburse ePlus
for any non-refundable expenses in�urred 7n preparatian for wcb cancelled Services
For the Servires performed under this POP, Customer agrees to pay ePlus a fee af 546,2%_DO �the "Fee").
Milestones are as fdlows:
Milestone 1 POP Acceptance and Signature 523,148.00
Mlleswae 2 Pro�ect Completion 523,14E-00
The Pricing en this POP is valid for sixty �60) days from delivery to the Customer_ Customer shall Issue a purchase
order adequate to cover the Fee pnor to commencement of Services. Fees for additional services related to but
not de(ined in this POP will be on a time and materials basis at a rate set forth in a wMten amendment or Change
Request. All tasks under this GOP will 6e completed during Normal Bus�nes Hours.
Payment is due pursuant to the agreed-upon terms in the Agreement. Customer acknowledges that ePlus may
participate in and retain tlie benefit ol incentive plans or other programs with, among athers, its travei providers
wherein ePlus may receive benefits, such as frequent flier miles or other cansideration for corporate travel
�olume_ Fees, ezpenses, and other tAarges for the Services do not indude sales. use, eztise, value added, or other
applicable [axes, tariifs, or duties. Payment that may be due on su�h amaunts, and sha II be the sole responsi 6ility
of Custamer (exclud�ng any applica6le taxes based on ePlus' net income or tazes arising from the employment ar
independent cantractor reLationship Getween ePlus and its personnelj.
Upon ePlus' comple2ion af a Milestone or Service performed, ePlus sAad notify Customer hy providing one of the
follrnwing fortns ot acceptance:
• Signed wark order or time sheet; or
• Milestone/ServiceCompletion Certificate �"MCC"j; or
• Project �ompletion doarment
Customer has five (S) worbng days trom the completian oF the Senr�s or Mifestane, as applicahle, to a�cept the
waric performed as being complete. Signing af the MCC, appraving the time sheet, or Customer's failure ta
respond to the approval request within the designated five (5� working day pernd, signifies Customer's acceptance
10/74/20Z3 GirdFarl Warth•UCM Version 14 Upg:�Cr:37132 PAGf 9
Secoud Ameudmeut to Fort Woirth City Secretary Cout�•act No. 59552 Page 11 of 12
DocuSign Envelope ID: C460939B-8911-4060-9789-879EB8137259
�} PROJECT OBIECTIVES PLAN
oty o� Fo.c wo.tn
oE the Milestone or time sheet and that Services have been performed in accardance with the GOP. In arder to
refuse acceptance af the Servt�es, Customer must provide ePEus with fufl details that show that Services do noQ
canform to the POP. ePius shall address such non-conformance in a timdy manner and sha0 compile an action
ptan to correct any deficiencies. The acceptance process sha0 he repeated until all defici�cies have been resolved
and the Ser�ices meet the requlrements af the POP. Acceptance may not be withheld due to defects in Services
that do not represent a material nontonformance with the requerementsof the POP.
Any change to the xope of Services or the ohligations oF the �arties under this POP shall be set fortlh in a mutueqy
agreed change request signed by 6oth Parties j"Cfiange Request"). The Change Request rt+ay be drahed by either
Party and wlll describe the nature of the change, ihe reawn for the change, and the effe�t of the change on the
scope ot wark, Deliverahles and/or the schedule. The Parties wlll negatiate in good taith the d�anges to the
Servicesand theadditianal charges, if any, required to implement theChange pequest.
This POP q City of Foet Wonh-UCM Version 14 Upgrede-137232 is acceptable. Please sign and retum b Stev
Hughes at TexasServiresManagement�eplus.cam.
tN WITNE55 WHEflEOF, the duly authorized representat;ves a! the Parties hereto hav� caused this POP to be
executed_
—r,,,w,,,
� �rtt� A1f�.uu�i-
Don MCLaughlin
senior W COdt�aCtS
10/16/Z023
7LUlE/2A23
(Nov 1Q 2023 1L21 CST)
Valerie Washington
Asst. City Manager
N ov 10, 2023
�tty af Kort 1Vanh.UGM Varsian ia Up�ra�-137332
PAGE 10
Secoud Ameudmeut to Fort Woirth City Secretary Cout�•act No. 59552 Page 12 of 12
M&C Review
CITY COUNCIL AGENDA
Create New From This M&C
DATE:
CODE:
2/14/2023 REFERENCE **M&C 23-
NO.: 0061
P TYPE: CONSENT
LOG NAME:
PUBLIC
HEARING:
Page 1 of 3
Offi�fal sfte of the City of Fo Worth, Texas
FoR� W��
041NFRASTRUCTURE
MULTI-COOP
f�[�7
SUBJECT: (ALL) Authorize Non-Exclusive Purchase Agreements for Information Technology
Infrastructure, with Netsync Network Solutions, Inc., Presidio Networked Solutions Group,
LLC, ePlus Technology, Inc., and World Wide Technology LLC using Multiple State of
Texas Department of Information Resources, OMNIA Partners and The Interlocal
Purchasing System Cooperative Contracts With a Combined Annual Amount Up to
$11,200,000.00, and Four One-Year Renewal Options with State of Texas Department of
Information Resources and OMNIA Partners in the Amount of $10,000,000.00 for the First
Renewal and $6,200,000.00 for the Remainder Renewals for the Information Technology
Solutions Department
RECOMMENDATION:
It is recommended that City Council to authorize non-exclusive purchase agreements for Information
Technology Infrastructure with Netsync Network Solutions, Inc., Presidio Networked Solutions Group,
LLC, ePlus Technology, Inc. and World Wide Technology LLC using Multiple State of Texas
Department of Information Resources, OMNIA Partners and The Interlocal Purchasing System
Cooperative Contract with a combined annual amount up to $11,200,000.00, and four one-year
renewal options with Texas Department of Information Resources and OMNIA Partners in the amount
of $10,000,000.00 for the first renewal and $6,200,000_00 for the remainder renewals for the
Information Technology Solutions Department.
DISCUSSION:
The Information Technology Solutions Department (ITS) will use these agreements to purchase
equipment and services from Netsync Network Solutions, Inc., Presidio Networked Solutions Group,
LLC, ePlus Technology, Inc and World Wide Technology LLC. to support the City's information
technology infrastructure. This infrastructure includes equipment and software supporting the City's
servers, data storage, virtual desktop environment, and network and telephone systems. These
agreements will be used to support the refreshes for the equipment that has reached the end of life
cycle as well as new projects for City departments using the following cooperative contracts_
Vendor
Presidio,
Netsync and
WWT
Presidio,
Netsync and
WWT
Presidio,
Netsync and
Co-op Expiration RFO Responses
Date Published Due
D I R-TSO-
4167
D I R-TSO-
3763
D I R-TSO-
4299
7/3/2023 12/20/2017 2/5/� 2018
L�
I/10/2024 9/12/2016 10/13/2016
2/17/2023 3/20/2018
0/2/2024 ��1/12/2018
EE:3
18
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M&C Review
Vendor Co-op Expiration RFO Responses
Date Published Due
WWT and �DIR-TSO- I II I
ePlus �4160 l �
ePlus io and D288 SO- 2�21/2025 2/26/2018 I4/9/2018
I
WWT D444CP0- 1/23/2025 3/15/2019 �/25/2019
Netsync and TI PS I5/31 /2023 II1 /9/2020 JI2/21 /2020
ePlus 200105
WWT OMNIA 5/31/2026 12/1/2020 1/19/2021
R210407
Page 2 of 3
On September 28, 2021, City Council approved Mayor & Council communication (M&C) 21-
0753 authorizing similar agreements for information technology infrastructure purchases. Due to
several larger projects, Infrastructure refresh, Future City Hall, planned American Rescue Plan
Act spend, and ongoing City growth, additional spending authority is being requested. To avoid any
confusion, approval of this M&C will eliminate prior spending authority and contracts authorized under
Mayor and Council Communication P-12248, 19-0123, 19-0270, 20-0650 and 21-0753.
Approval of this M&C will allow a total of $11,200,000.00 in expenditures for the initial year,
$10,000,000_00 for the first renewal and $6,200,000_00 for the remainder renewals for projects such
as safety and security, new building projects, building upgrades, building renovations and building
expansion projects. These agreements and spending authority will be made available to Radio
Services, Desktop, Hardware and Security divisions to purchase hardware and software for City
departments as requested.
On May 24, 2022 Mayor and Council Communication (M&C) 22-0366 and 22-0367 were approved to
allocate American Rescue Plan Act (ARPA) Subtitle M(Coronavirus State and Local Fiscal Recovery
Funds) to the Information Technology Solutions (ITS) Department providing up to $3,675,000.00 and
$3,595,000.00 in support of infrastructure, data protection initiatives, information security and cyber
security. The Information Technology Solutions Department (ITS) will use these agreements to
purchase equipment and services to support the City's information technology infrastructure based on
initiatives identified in (M&C) 22-0366 and 22-0367_
ITS Department will ensure that each vendor is given equal opportunity to earn a minimum of 10\% of
the business. No specific contract amount is guaranteed.
PRICE ANALYSIS - The Texas Department of Information Resources Contracts (DIR), OMNIA
Partners (OMNIA) and The Interlocal Purchasing System Cooperative Contracts offer discounted
pricing. Staff has reviewed the pricing and determined it to be fair and reasonable.
COOPERATIVE PURCHASE - State law provides that a local government purchasing an item under
a cooperative purchasing agreement satisfies any state law requiring that the local government seek
competitive bids for the purchase of items. DIR, OMNIA and TIPS Contracts are competitively bid to
increase and simplify the purchasing power of government entities.
M/WBE - An MBE/SBE goal is not assigned when purchasing from an approved purchasing
cooperative or public entity_
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does
not require specific City Council approval as long as sufficient funds have been appropriated.
SUCCESSOR LANGUAGE: The City will initially use these contracts to make purchases authorized
by this M&C. The Cooperative Contracts are set to expire on various dates. If the contracts are
extended, this M&C authorizes the City to purchase similar equipment and supplies under the
extended contract. If the contracts are not extended, but DIR, OMNIA and/or TIPS executes new
cooperative contracts with substantially similar terms, this M&C authorizes the City to purchase the
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M&C Review
Page 3 of 3
same equipment and supplies under the new contracts. If this occurs, in no event will the City
continue to purchase goods and services under the new agreements past 2027 without seeking
Council approval.
AGREEMENT TERM: Upon City Council's approval, these agreements will be executed and continue
for a term of 12 months in accordance with approval date of this request. The agreements will renew
on an annual basis thereafter. The renewals do not require specific City Council approval as long as
sufficient funds have been appropriated.
RENEWAL TERMS - The Texas Department of Information Resources Contracts (DIR) Agreement
may be renewed annually for four (4) one-year terms for the same annual amount. The Interlocal
Purchasing System Cooperative Contracts may be renewed for one-year for the same annual amount.
The OMNIA Partners may be renewed for three (3) one-year terms the the same annual amount. The
renewals do not require specific City Council approval as long as sufficient funds have been
appropriated.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds are available in the current capital and operating budgets,
as previously appropriated, in the ITS Capital Projects Funds for the Technology Infrastructure-IT and
the General Fund to support the approval of the above recommendation and exection of the purchase
agreements. Prior to any expenditure being incurred, the Information Technology Services
Department has the responsibility to validate the availability of funds.
TO
�Fund � Department Account Project Program Activity ' Budget Reference # Amount
� ID ID Year �Chartfield 2j �
FROM
Fund Department Account Project � Program Activity ' Budget Reference # Amount I
� ID ID Year (Chartfield 2) I
Submitted for City Manaqer's Office by:_
Oriainatina Denartment Head:
Additional Information Contact:
Valerie Washington (6192)
Kevin Gunn (2015)
Kevin Gunn (2015)
ATTACHMENTS
041NFRASTRUCTURE MULTI-COOP funds availability.pdf (CFW Internal)
FID Template Multi Coop Dec2022.x1sx (CFW Internal)
Form 1295 Certificate 100986599 - NETSYNC.pdf (CFW Internal)
Form 1295 Certificate 100987319 CoFW DIR-TSO-4167 Presidio.pdf (CFW Internal)
Form 1295 Certificate 100987322 CoFW DIR-TSO-3763 Presidio.pdf (CFW Internal)
Form 1295 Certificate 100987323 CoFW DIR-TSO-4299 Presidio.pdf (CFW Internal)
Form 1295 Certificate 100987325 CoFw DIR-TSO-4288-Presidio.pdf (CFW Interna�)
Form 1295 Certificate Citv of Ft Worth 2022-96353WWT.pdf (CFw Internal)
Form 1295 Certificate of fnterested Epfus.pdf (CFw Internai)
http://apps.cfwnet.org/council_packet/mc_review. asp?ID=30688&councildate=2/14/2023 11 /7/2023