HomeMy WebLinkAboutContract 59552-NA1DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
CSC No. 59552-NAl
NETW K ACCESS AGREEMENT
This Network Access Agreement ("Agreement") is made and entered into by and between the City
of Fort Worth ("City"), a home rule municipal corporation with its principal location at 200 Texas Street,
Fort Worth, Texas 76102, organized under the laws of the State of Texas and ePlus Technology, inc.,
with its principallocation at 13595 Dulles Technology Dr. Herndon, VA. 20171("Vendor").
1. The Network. The City owns and operates a computing environment and network
(collectively the "Network"). Contractor wishes to access the City's network in order to provide
contractual obligations as in attached POP. In order to provide the necessary support, Contractor needs
access to customer internet, intranet and testing network.
2. Grant of Limited Access. Vendor is hereby granted a limited right of access to the City's
Network for the sole purpose of providing any such service that the contractual obligations cover. Such
access is granted subject to the terms and conditions forth in this Agreement and applicable provisions of
the City's Administrative Regulation D-7 (Electronic Communications Resource Use Policy), of which such
applicable provisions are hereby incorporated by reference and made a part of this Agreement for all
purposes herein and are available upon request.
3. Network Credentials. The City will provide Vendor with Netwark Credentials consisting
of user IDs and passwords unique to each individual requiring Network access on behalf of the Vendor. If
this access is being granted for purposes of completing seroices for the City pursuant to a separate contract,
then, this Agreement will expire at the completion of the contracted services, or upon termination of the
contracted services, whichever occurs first. Otherwise, access rights will automatically expire one (1)year
from the date of this Agreement ("Expiration Date").
0 Services are being provided in accordance with City Secretary Contract No. 59552. ("Contract")
❑ Services are being provided in accordance with City of Fort Worth PeopleSoft Contract No.
. ("PSK #")
❑ Services are being provided in accordance with the Agreement to which this Access Agreement is
attached. ("Contract")
❑ Services are being provided without a City Secretary Contract at no cost to the City
❑ No services are being provided pursuant to this Agreement
4. Renewal• This Agreement shall renew in accordance with the term of the Contract or PSK
#. If there is no Contract or PSK #, this Agreement may be renewed annually by City, in its sole discretion,
at the end of the Expiration Date and each renewal term thereafter.
Notwithstanding the scheduled contract expiration or the status of completion of seroices, Vendor
shall provide the City with a current list of officers, agents, seroants, employees or representatives that
require Network credentials on an annual basis. Failure to adhere to this requirement may result in denial
of access to the Network and/or termination of this Agreement.
5. Network Restrictions. Vendor officers, agents, servants, employees or representatives
may not share the City-assigned user IDs and passwords. Vendor acknowledges, agrees and hereby gives
its authorization to the City to monitor Vendor's use of the City's Netwark in order to ensure Vendor's
compliance with this Agreement. A breach by Vendor, its officers, agents, servants, employees or
representatives, of this Agreement and any other written instructions or guidelines that the City provides to
Vendor pursuant to this Agreement shall be grounds for the City immediately to deny Vendor access to the
Netwark Access Agreement (Rev. 8/28/19)
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX page 1 of
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
Network and Vendor's Data, terminate the Agreement, and pursue any other remedies that the City may
have under this Agreement or at law or in equity.
6. Termination. In addition to the other rights of termination set forth herein, the City may
terminate this Agreement at any time and for any reason with or without notice, and without penaltyto the
City. Upon termination of this Agreement, Vendor agrees to remove entirely any client or communications
software provided by the City from all computing equipment used and owned by the Vendor, its officers,
agents, seroants, employees and/or representatives to access the Ciry's Network.
7. Information Securityt Vendor agrees to make every reasonable effort in accordancewith
accepted security practices to protect the Network credentials and access methods provided by the City
from unauthorized disclosure and use. Vendor agrees to notify the City immediately upon discovery of a
breach or threat of breach which could compromise the integrity of the City's Network, including but not
limited to, theft of Vendor-owned equipment that contains City-provided access software, termination or
resignation of officers, agents, servants, employees or representatives with access to City-provided Network
credentials, and unauthorized use or sharing of Network credentials.
8. LIABILITY AND INDEMNIFICATION. VENDOR SHALL BE LIABLE AND
RESPONSIBLE FOR ALL DAMAGES THAT THE CITY MAY INCUR DIRECTLY ON
ACCOUNT OF ANY BREACH OF THIS AGREEMENT BY VENDOR, ITS OFFICERS, AGENTS,
SERVANTS OR EMPLOYEES. THE CITY, ITS OFFICERS, AGENTS, SERVANTS AND
EMPLOYEES, SHALL NOT BE LIABLE FOR ANY DAMAGES THAT VENDORMAY INCUR
AS A RESULT OF THE CITY'S RESTRICTIONS TO OR DENIAL OF ACCESS TO VENDOR'S
DATA ON ACCOUNT OF ANY BREACH OF THIS AGREEMENT BY VENDOR, ITS
OFFICERS, AGENTS, SERVANTS OR EMPLOYEES, OR FOR ANY REASONABLE
SECURITY MEASURES TAKEN BY THE CITY. IN ADDITION, VENDORSHALL BE LIABLE
AND RESPONSIBLE FOR ANY AND ALL PROPERTY LOSS, PROPERTY DAMAGE AND/OR
PERSONAL INJURY, INCLUDING DEATH, AND ALL CLAIMS, DEMANDS AND
JUDGMENTS THEREFOR, TO THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR
OMISSION(S) OR INTENTIONAL MISCONDUCT OF VENDOR, ITS OFFICERS, AGENTS,
SERVANTS AND/OR EMPLOYEES. VENDOR, AT VENDOR 'S OWN COST OR EXPENSE,
HEREBY AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE CITY, ITS
OFFICERS, AGENTS, SERVANTS AND/OR EMPLOYEES FROM AND AGAINST ANY
CLAIM, LAWSUIT, DEMAND OR OTHER ACTION TO THE EXTENT THAT THE SAME
ARISES FROM THE NEGLIGENT ACT(S) OR OMISSION(S) OR INTENTIONAL
MISCONDUCT OF VENDOR, ITS OFFICERS, AGENTS, SERVANTS OR EMPLOYEES.
9. Confidential Information. Vendor, for itself and its officers, agents, employees, and
representatives, agrees that it shall treat all information provided to it by the City as confidential and shall
not disclose any such information to a third party without the prior written approval of the City. Vendor
further agrees that it shall store and maintain City Information in a secure manner and shall not allow
unauthorized users to access, modify, delete or otherwise corrupt Ciry Information in any way. Vendor shall
notify the City immediately if the security or integriry of any City information has been compromised or is
believed to have been compromised.
10. R�ht to Audit. Vendor agrees that the City shall, during the initial term, any renewal
terms, and until the expiration of three (3) years after termination or expiration of this contract, have
access to and the right to examine at reasonable times any directly pertinent books, data, documents,
papers and records, both hard copy and electronic, of the Vendor involving transactions relating to this
Agreement. Vendor agrees that the City shall have access during normal working hours to all necessary
Vendor facilities and shall be provided adequate and appropriate work space in order to conduct audits in
Netwark Access Agreement (Rev. 8/28/19) Page 2 of
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compliance with the provisions of this section. The City shall give Vendor reasonable advance notice of
intended audits. Vendor further agrees to include in all its subcontractor agreements hereunder a provision
to the effect that the subcontractor agrees that the City shall, during the initial term, any renewal terms,
and until expiration of three (3) years after termination or expiration of the subcontract, have access to
and the right to examine at reasonable times any directly pertinent books, data, documents, papers and
records, both hard copy and electronic, of such subcontractor involving transactions related to the
subcontract, and further that City shall have access during normal working hours to all subcontractor
facilities and shall be provided adequate and appropriate work space in order to conduct audits in
compliance with the provisions of this paragraph. City shall give subcontractor reasonable notice of
intended audits.
11. Agreement Cumulative. This Agreement is cumulative of and in addition to any written
contracts, agreements, understandings or acknowledgments with the City signed by Vendor. This
Agreement and any other documents incorporated herein by reference constitute the entire understanding
and Agreement between the City and Vendor as to the matters contained herein regarding Vendor's access
to and use of the City's Network.
12. Amendments. The terms of this Agreement shall not be waived, altered, modified,
supplemented, or amended in any manner except by written instrument signed by an authorized
representative of both the City and Vendor.
13. Assignment. Vendor may not assign or in any way transfer any of its interest in this
Agreement. Any attempted assignment or transfer of all or any part hereof shall be null and void.
14. Severabilitv. If any provision of this Agreement is held to be invalid, illegal or
unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be
affected or impaired.
15. Force Ma�eure. Each party shall exercise its best efforts to meet its respective duties and
obligations as set forth in this Agreement, but shall not be held liable for any delay or omission in
performance due to force majeure or other causes beyond their reasonable control (force majeure),
including, but not limited to, compliance with any government law, ordinance ar regulation, acts of God,
acts of the public enemy, fires, strikes, lockouts, natural disasters, wars, riots, material or labor restrictions
by any governmental authority, transportation problems and/or any other similar causes.
16. Governing Law / Venue. This Agreement shall be construed in accordance with the laws
of the State of Texas. If any action, whether real or asserted, at law or in equity, is brought on the basis of
this Agreement, venue for such action shall lie in state courts located in Tarrant County, Texas or the United
States District Court for the Northern District of Texas, Fort Worth Division.
17. S�nature Authoritv. By affixing a signature below, the person signing this Agreement
hereby warrants that he/she has the legal authority to bind the respective party to the terms and conditions
in this agreement and to execute this Agreement on behalf of the respective party, and that such binding
authority has been granted by proper order, resolution, ordinance or other authorization of the entity. The
other party is fully entitled to rely on this warranty and representation in entering into this Agreement.
[Signature Page Follows]
Netwark Access Agreement (Rev. 8/28/19) Page 3 of
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
[Executed effective as of the date signed by the Assistant City Manager below.] /[ACCEPTED
AND AGREED:]
City:
�����
By:
Valerie Washington (Nov 10, 2023 1L20 CST)
Name: Valerie Washington
Title: Assistant City Manager
Date: Nov 10, 2023
ePlus Technology, inc.
By: �DocuSigned by:
bw M.c�.u�(�w
F44A77AE315646B...
Name: �on Mc�aughl i n
Title:
Senior VP Contracts
Date: 10/20/2023
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended:
i��-�
By:
Name: Kevin Gunn
Title: Director, IT Solutions
Approved as to Form and Legality:
���
By:
Name: Taylor Paris
Title: Assistant City Attorney
Contract Authorization:
M&C: 23-0061
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all
performance and reporting requirements.
�u�
BobbyLec(Nov7,202313:P CST)
By:
Name: Bobby Lee
Title: Sr. IT Solutions Manager
City Secretary:
Q� � �
�
By: �,
Name: Jannette Goodall
Title: City Secretary
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OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Netwark Access Agreement (Rev. 8/28/19) Page 4 of
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
Dau:,lg� En•.plope �D:9t8PbE5�0A96-,t86&flAEO-G:a7CA5C%�M
eP!u; Te:hnolog�;, inc.
v:wv:.eclus.com
10633 W. Little York Road, S�ite 220, Houston, TX 77041
13809 Research Boulevard, Sui[e 680, Austin, TX 78750
3600 William D. Tate Avenue, Suite 300, Grapevine, TX 76051
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 12 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
DOCU,"�1� �r'.pi0p21D:9188fiE5�DA96-i868-8AfA-C:s;CASC7iM
�+ PROJECT OBJECTIVE PLAN
City of Fort Worth
Tha Agreement and Project Objective Wan (`�OP"� �s made lune 13', 2023 ('Effect�ve Date") by and between
City Of fOrt WOrth �"W StOrtfEr") 7nd EPlui TEd��Obgy, i�lt. ("lPIuS') (lith Of EPIuS ]nd CuStOmE► i"V]rty"
and together the "varties"). rh�s Pov a governed by the zigned master agreement, SLED COnt�Xt US-
nP5230105, for the provisan of professional or consulting services by eP1us to Customer (Me 'Agretment ).
i.l Eacvnv[ SUMwRr a rnc S¢�v�cfs
on behalf of ePlus, Red Hat will provide Customer with Servites on a time and materiats (T&M) buis uolizin6
prepaid services vendor Skus.
12 D[cr�maa
Delivenble: a measunble mdKatan of progress within a gnren phase, documentatan m hxd copy or electronic
form such az analyses, reports, manwls, tert resufts, or any other items as set forth in sectwn 22.
Milestone: A specdic goal, objective, or event pertaining to services dexnbed in th�s PO�.
Normal Business Hours: The hours of Monday through Friday 8:00 a.m. to 5:00 p.m. local time, excludmg any
fedenl and ePlus observed holidays. A I�.st of ePtus observed holidays will be provided upon request.
Producu: Tfiird-parry hardwaze and/a software products are sold separately and are not delivenbles.
2.1 SERv�ffs
The Sennces that Red Mai shall provide w�ll lnclude:
• Red Mat Sku Gv5-D�M Projed Management Rewurce at a rate of 5182.76 per hour
• Red H7t SkU Gp5-SC Senior ConzulUnt ResouK! it a nte Of 5328.10 per hour
• Red Mat Sku Gv5-SA Senar Architect Resource at a nte of 5385.17 per hour
• Red Mat Sku GDS-C tonsultant Resource at a nte of 5250.21 per hour
• Remote work will be consumed in one (1) hour incremenu.
• an addendum pOP with a specific tuk list will be required for project�s) requiring project priong.
En6asement Readiness
Lo�ztiu
• ass�st Customer wrth rdentifymg points of contxt
• Coord�nate wrth Customer and/or Prime Contractor Project Manager prior to kickoff
• Coordinate pre-kick off meetings to help aliyn project and assess known risks
• nelp with project kickoff meetings with Curtomer and consultanu
• work with Customer and/a Pnme Contnctor Project Manager to determine the key objectives and
schedule for the project
• Coordmate review of requirements
• Coordinate review of project plan
• Coordinate resources from RedHn to support tfie projeR schedule
• Coordinate �ustomer schedules oi awilability and expected levels of udlization
• Manage schedule based on infrastructure dependencies
6J1312023 Cty o! �o^. Wortn•PeCWt MaDr Sen'[e:-13329L F�GE :
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 13 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
Daw;,�yi En.riope iD: 978CfiE5�DA96s86&8�E0-G:s;CASC;?9A
�* PROJECT OBIECTIVE PLAN
t:ey ar c«c wortn
• nssis with coordinatan of consultanu on site requiremenu and bgistics
• Coordinate badging requiremenu
• Coordmate accers to Customer's document repository
• Request enterprise documentation to support the project requiremenu and goals
• asslst with completion of prerequisite chetklist
Techniol OvNsi6ht
• auat m devebping and providing a techniol prerequisites checklist for Customer to compkte
• Assisting Cl�stomer
o validatmg the technical prerequwtes have been completed by Customer
o Determining Curtomefs technical readiness
o Conducting workshopz and/or informal mentaing discussions, rf Red Mat and [ustomer agree it
is needed, for answering technical questans.
Red Hat will provide the following profeuional services to azs�st Customer with the fdbwir►� tasks throughout the
rest of tfie term u set forth in the redemption summary:
Dacovery
AndlYSli
• Conducting workshops and/or informal mentoring discussions, if Red Mat and Customer agree it is
needed,for:
o identity ztakeholders and establish key project contributon and roles
o Analyze current busmers objectrves and key upects of their environment
o identify cand�dates for initial automatan efforts, impacu, and stakeholders
Plannine
• Conducting workshops andlor inforrtul mentoring diuussanz, if aed Mat and Customer agree it is
needed,for:
o Melp Customer discover dependencies and create a stntegy to incorporote wtomation into
larger busmeu workflows
o nNp Customer d�scover communication pathways and how Ansible will communiote secutrly
wahin the enaronmenu
o Melp Customer establtrh ways of creaen6 and maintainmg autortution code, �ncuporating 600d
pnctices from Red Mat experiences and estabtished Customer tools and processes
o Melp tustomer identify security and complwnce standards required for anzible automation
platform �aaP) and measures to be taken to conform or mitigate concerns
o Help customer deep-dive into zpecific automatan use cases induding stakeholders md
developers, and define minimum viable products to work towards:
• Deployment and configurotion of network appliances
• Security standards appl�ed to network appl�ances
• Regular checks of network devicez for adherence to securiry profile
• a.ss�st Customer wnh establishing a bxklog of t�sks to be completed during the toundation inaement, in
support of providmg a minimum viable product (MVP) u discovered and defined by preceding workshops
E-C�.'2J23 C'y 0! �M 140rt�•PtG�ft dnapt Se�: ce:•133:5� vq�E 3
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 14 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
DOCu,^,19'1 En'.�EaOpE ID: 9t885E5�i-DA96-a86&8A60-Gi;CASC779�1
�+ PROJECT OBJECTIVE PLAN
City of F«t Worth
Infrastructure
• assut Customer with deploying, configurins, and validating an AAP contrdler tluster (the duster) and the
backend data store based on the refererxe design provided
Assist Customer wrtfi:
• Integnte the cluster with one (1) supported identity provider
• tmport Ansible content from a supported source control management system into ooe (1) projed
• integnte the cluster with tvao �2� dynamic inventory sources or two (2) manually-configured inventones
• Create role-based-access controls (RBaC) using built-in roles and bound to existing groups from Curtomer
identiry provider
• Create two �2) credent;al objecu
• Configure two �2) job templates m AAD
• Combine job templatez mto a workflow template, as needed
• Plan and deploy addrtanal tools as identified during navigate
• Deploy, configure, and valdate a private automatior► hub �PAM) duner and the backend data store bued
on the reference design pravided
• create and use two (z) custom execution environments
• install and configure a productan instance of AaP, as per documentat�on and confi6uration from the
nooproduction instance
• oemonztnte integnted backup and recovery tools for AAP
Automate
inteention
• assist Customer wrth call AAe�,P represenUtional state tnnsfer (REsr) applica0on prosnmmin6 interfxes
�aPq from a provided iT service management (rTSM), to define a reusable proceu fa triggering Ansibk
tasks for end users
automatan
• assist Customer wrth creating ar►zible content, including playbooks and rotez to enable execution of the
previously identifieE �.�vP
Tethniwl Oversight
assist Customer wrtfi:
• Rewlve technKal iswez and escalations
• Manage the engagement's tethnial scope and adjust, as necessary
• work wrth Customer and ReEMat Customer experience and engagement, as applicable, for:
o submit, resolve, and esalate aedMat product awes
o SubmR RedHat project requests for enhancements �RFEs)
o Submrt and resotve RedMat support exceptions
• Manage technical executive communications to ixilaate decawn making and technical progress status
• conduct workzhops and/or infortnal mentor discussw�s, if Red Hat and Customer a6ree it is needed, to:
o Fill relevant tustomer technical knowledge gaps to support engagement execuaon
o Fadlaate on demand archrtectunl decisan making
6::3,�2023 Ci:y Of iprt WorN-RtCWt M7b1[ SGrHtt:-1332Ai PAGE:
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 15 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
D�tU�lyt c!'.w;�pElD:u:E��ES:-DA3E-dEb?-EAfJ-GGS'CASC'?�4
�+ PROJECT OBJECTIVE PLAN
c�ey of c«� w«cn
DocumenUtion
Develop a site-specific engagement werview/wmmary, in collabonta� with Customer, lisiing the tazks
or describing at a high level the profeszional services pe�formed by Red Mat (the "conwking engagement
report" or 'CER' ), designed to capture, to the extent applicable:
o aed ►+at consulanu md Customer engagement participanu
o An execuhve summary of goals, objectrves, and ongou�6 issues or dependenc�es
o An overview of engagement purpose and approxh
o implementation details and vcrification
o A wmmary of knowledge tnnsfer topiu by consufanu, and o technicat next steps with Red Mat
su68estwns
o The CER vnll be on Red Hat syttems, or H Customer so desires, Customer may set up a system to
which Customer gnnu access to RedMat to share vievnng of the CER wafi Customer.
Project Mana6ement
aed nat vnll provide project management that will cons�st of the followmg-
• Faolitate project closeout meetmg with [iutomer and consultant(s)
• Prov�de a project cbseout report
• Partner wrth Cunomer to identity pnorit�es Mrou6hout the en6a6ement
• Provide br�efings on projed status
• Support nsk and issue tncwng
• act as Customer's and conwltant�s)' pnmary point of conUd for nsk and issue mici�atio�
• act u scrum leader for combined Red Mat and cxcstome� team
• Coordmate resources hom Red Mat to zupport the p►oject uhedule
• Work with Cusiomer to wpport change management:
o Conduct impact analysis for propoxd changes and present for approval to Customer
o Define financial impad for scope changes wrthin the project and present to Ciutomer, as needed
• Faalitate project team coordinat�on to support documentation mamtenance and review
infiastructure
• Replication of badcend database
2 2 Dcuvctiosus
ePlus will prohde Services oNy, and no Delrverabtes will be provided.
2.3 Pacc a Pcaac�
uNess otherwise specified Nsewhere in this DOP, alI on-sae Services will be performed at Curtomers facilities
located at the follovnng locaao��s) ("Customer Site"�:
• Sernces will be performed remotely
6,�13,h023 City W�ort WarN-IIeOKst An�Oae Servc�•13329t ixGE 7
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 16 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
DOG1."�Ifj1 En.�2lOpE ID: 9t8E5E5^sM9fii86&8AfA-CCS7CASC%i9A
�+ PROJECT OBJECTIVE PLAN
c� ar c� woKn
3.1 G[n[�u Rwora,eiun[s
ounng the course of th�s projea, ePius will require the support of Customer staff and computmg resources. if the
reqwred Customer resources cannot be made available, the scope of the Services, emmated schedule (see sectan
5.1), or both may be affected. Customer agrees to provide the followi�:
• a work area suitable for the tasks to be periormed and any required software or documentatwn.
• if Customer directly prxures any hardware or softwue required for this project, Customer a6rees to
provide the hardware, software, and any accompanying support documentatwn or instnxtans.
• E�sure wffic�ent ndc space, power, electric, coolmg, etc. fa new hardware is in place prior to
�mplementation
o Note: Customer is responsible for movin6 existin6 equipment wahin a rock to make sufficient
spxe for new hardware. eplus resources are not responsible for moving existing equipment
dunng the physial installation of new hardware.
• Customer is respons�ble for the remowl and dispozal of hardw�re being replaced as part of this project.
• vrovide location for disposal of pxking materials. ePlus will d�spose ot debris �cardboard, plastK, wood
sk�ds, Styrofwm, and other miscelbneous padcmg materuls) m customer-supplied dumpster
• Customer w�ll provide patch cables related to projed unless otherwise spec�fied in this POP.
• A secure stonge location fo� all equipment delivered to Curtomer Site until the scheduled ePlus
mstallation date, if applicable.
• Contxt personnel to escort the ePlus resource�s) through Customer Site.
• access to the Customer Sae dunng the worlc hours required for th�s project.
• Current network topology
• ElectrKal power outlets to support requirements of the installed network equipment
• Prov�de a smgle technical point of contad, who is familur with the iT enviro�ment and requiremenu, to work
with ePlus engineering resource(s) throughout project and ad as a luison between the tustomer's staff.
• Provide requested network diagnms/information to ePlus resource within two (2) days of the mrtial request.
• Customer represents and warnnts that rt has all ri6ht, title, and interest in and to any data fumisl►ed m
con�ectwn wrth the Services and/or that it has obtained all necessary consents, permissans, and releases
necessary for ePlus to perform iu obligatans unAer this POP. Customer shall indemnrfy, defend, and hold
ePlus harmkss from any claims or liabilities arising out of Customers brexh of the fore6ang.
32 PROIERS►EQFKCVSTOMERRESrON9pUT1F5
• Timely access to reasonably requested accunte and complete infornution relatrve to the project
objectrve plan
• Communiotion, in writing, of reqwremenu, expettatans, �nd/or objettnres
• Communicatan, m writing, of any desired changa in the project objective plan
• H applKable, adeqwte workspxe, network connectivity, telephone, dul up, or inuanet xcess.
o vPN xcess to RedMaYz mternal network, from the ConsultanYs laptop, is required m order to
provide the bezt possible support to Customer.
• Curtomer shall be responzible for the actual content ot any data file, selection, and �mplementatwn of
controls on as auers and use and secu�ity ot the stored daa.
6,'_3,h023 Gty of iort Wcrtn-rttCWt An�bk Sen+ce:-1332Ai VAGE 6
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 17 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
DOW,^,!<j1 En'.pVOp21D: 918P.6E5�i-DA9Er�.i86&SAEO-C:6%CASC; i9A
�+ PROJECT OBJECTIVE PLAN
C:ty d Fort WortM
• Customer is responsible fa ensuring that it has appropriate bxkup, securiry, and vinuthecldns
procedures m place for any computer fxilrties Customer prov+des, or which may be affetted by the
Servxes, and that any wch dm remains retnevable speed�ty and economically_
• Cunomer �s responsible for ensuring that all software provided by Customer, in connect�on wrth the
project, is property licensed to Customer and that it has all appropriate zubscriptarts for RedMat zoftware.
3 3 SrstEM R[sroKsroarti[s
• Curtomer tr respons�ble for providing all software and associated IKenses.
• untess otherwise agreed by the Parties, Customer shall respond within two �2) business days of ePlus'
request for documenatwn a information needed for the project.
• Cusiomer shall ensure that contracts with iu own vendors and third paraes are fully executed and enable
Customer's busmess requirements to be met in full. Customer shall be responsible for all paymenu to,
and the perforrtunce of, all non-evlus entities auigned to, or workmg on this project.
• ePlus will not be responsible for data lou. Badcups should be performed prar to work starting. AII data is
the responsibilay of Customer.
• Should a manufacturer provide Customer with speciatized or custom software unique to Customer, ePlus
will not be responsible for any delays or failures to perform related to use of such soRware.
• evlus shall not be responsible for support and mamtenarxe of produds.
• unless otherwise specified in Mis POP, ePlus shall �ot be responsible for any tustomization of, or labor to
mstall softwue (except openting systems or firmware pre-installed by the manufadurer).
• ServKes do not include resolution of software or hardware probkms resulting from third pury equipment
or services or problems beyond eWuz' control.
• Servicez exdude any hardware upgrade required to run new or updated software
S.1 GENEItAI ASSUMVTOAS
The folbvnng azsumpta�s were made to create this vOP. Should any of these azsumptions prove to be mcorrect
or mcomplete then ePlus may modrfy the price, scope of work, or M�lestones pursuant to the Change Management
Procedure set forth herein. ePlus assumes:
• where applicable, Customer's Site shall be ready pnor to the date scheduled for ePlus to perform the
ServKes. Costs assocuted with Customers mability to (i) make the Customer Srte ready or (2) meet any
of the other responsibilRies specfied in this POP shall be b�lled at eWus' thenturrent nme and materials
rates plus travel and other related expenses. Any additional costs mcurred by Customer as a result of
delays shall be che sole responsibilrty of Customer.
• This POP defines acclusively the xope of the Services. This POP shall not apply to any purchaze, support
or maintenance of products, whKh xe purchased sepantely.
• Customer will be mvoiced bazed on customer-s�gned nmesheets.
• in the event ePlus is required to provide third party materials under Mis POP (i.e. cables, rxks, etc.),
customer shall be respons�ble for any cosu, maintenance, and/or warranry obli�atans tberem.
• acceptance tesu conducted in respect of the Services shall apply only to such Services and shall rat
constitute xceptance or rejectwn of any oroduct purchased or IKensed sepantely by Customer.
• The zchedule shall be extended up to thirty (30) days for any personnel change requesu made by Ctistomer.
6: -3;'2J23 G:y Of iOR WarVi-ReC�tsS M7b1e SCn+tt:-13329t iaGE `
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 18 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
pOW,^,lgl En•.Y4ppE ID: 91886ES�OU196-S868-8A60�".aS7CASC779A
�+ PROJECT OBJECTIVE PLAN
tity ot Fort WortA
• Curtomer xknowledges that at any time Curing the project, if progress is st�Ied, by no fault of ePlus, for
more than twenry �20) contiguous Busineu oays, evlus reserves the right to iswe a Mtileztone Compledon
Certrficate for work that has been mmpleted.
• if Serv�ces mclude any assessmenu of C�utomer's netwwk, systems, or security protocols, Customer
understands that no guaranty is made by ePlus w its subco�tractors that such usessmenu will detect all
security weaknesses, potentul securay problems, vulnenbilrties, or potential brexhes. ePlus does not
guarantee that recommendatans or actans undertaken purswnt to thiz POP will completely addrers all
iswes identifled or not identified.
o if an eWus Subcontndor is used to perform che secunty azsessmenVauda servxes, the data will
be shared wrth ePlus tor gap an�ys�s and recommendatan purposes.
• if Services mclude the implemenation of any system dealing with Emergency 9l1 (E91i) Services,
including but not limited to phone systems, Customer is rezponsible for ensunng rts 911 dialin6 is
compliant wrth all applicable laws, including but not Ifmited to "Kari s law" and the "Ray Baum Act".
ePlus encourages customers to conwR with the�r counsN regardmg this matter.
42 PROlERS►EdFICASSWNfTONS
• Calls and meetings will be scheduled at a mutually agreeable time between Customer's and ePlus'
resourcez. 7f�e calls and meetin6s wiU be scheduled through ePlus' vM.
• No tnining is induded m th�s project unless ocherwise spec�fied in this vOP.
• Services schedule reflects work effort based on non-contiguous business days md does not include a full-
time ePlus Engmeer for staff augmentation during the project.
• Customer w�ll be able to provide access to undertying virtual machines (vMs) for the installatan of AaP.
• Customer Mn11 have necessary personnN available for implemenata� and informal tnining for the entire
engagement.
• Customer w�ll provide non-critical, non-producaon tesi system fa devebpment and testir►6.
• Out of xope
o Custom Ansible module devNopment
o Custom Ansible plu�in development
o Custom dynamic esnsible inventory saipt devNopment
o Feature enhancements to the product
o More than one �i) automatwn platform mstallatwn per environment
51 EStw�nttDTwtuhE
The estimated timeline for the Services will begin within thirty �30) days after execution of this POP and continue
for not more than twelve (12) monchs. d Services have not been zcheduled at the execution of th�s DOP, a time6ne
should be devebped mutually by the Parties and agreed to before each phase oi the Services begms. The actual
start date will depend on the follw�nng cons�dentions:
• Scheduled awilabilrty of a qualffied rysterrtz engmeer
• aeceipt of Product and any necessary equipment
• Receipt of signed �OP from Customer prar to proposed start date
• Receipt of purchase order from Customer
6/.3.'20:3 C Tv C• [o': ::MP-R.C-_. Sra: [�, .:'" C33'SS CS ��'
� �
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 19 of 21
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
Dattl.'�Ig'1 cr.+Pi�E ID: G+E'oE55-DJl�E-lEb'-8.4',�-G:1'CP,SC'?�4
�+ PROJECT OBJECTIVE PLAN
CitY of Fort Worth
S.Z TERMpNAT10N
Either Varty may terminate the POP for any reuon on thiKy (30) days pr'ror written notice to the other Party.
upon any such termmatan, eDtus wnll be paid all fees and expenses whKh have been incurred or eamed in
connection wrth the performance of the Services through the effective date of wch terminatan. additanally, in
the event Customer cancels any Services wrth less than two (2) weeks prwr nohce, Customer shall reimburse ePlus
fa any non-refundable expenses incurred in prepantan for wch cancelled Services.
For the Services performed under thiz pOP, Customer agrees to purchase the Red Hat services Skus at a price of
5182,325.96 (fee) that will be uzed on a time and materials buis az set forth below.
rhe rates are as follows:
completion of the tuks listed above within the POP price.
rhe Pricing in this POP �s va��d for si�cty �60) days from delnrery to Customer. Customer shall issue a purchase order
adequate to cover the Pee prior to commencement of Services. Feez for additanal services related to but not
defined m this POP will be on a time and matenals basis at a nte set forth in a written amendment or Change
Request. all tasks under th�s POV w�ll be completed during Normal eus,ness Hours. ePlus w�ll charge 1.5 times the
normal hourly nte for hours outs�de of Normal Businers Hours. An e�ght (8) hour daily mmimum appl�es. Services
delivered dunn6 Non-eusmets „ours, weekend hours, and Aours in excess of forry {a0� houn per week or eight (8)
hours per day will be billed at the overtime nte.
Payment is due purwant to the agreed•upon termz in the agreement referenced in section 1.0. Customer
acknowledges that ePlus may partKipate in and retam the benefit of incentive plans or other prognms with,
among others, its trovel prov�ders wherein evlus may recerve benefrts, such as frequent flier miles a other
consideratwn for corponte tnvel volume. Feez, expenses, and other charges for the Servicez do not indude sales,
use, excise, wlue added, or other applicable taxes, tarrffs, or dut�es. Payment that may be due on such amounts,
and zhall be the sole respons�bility of Customer (excluding any applicabie taxes based on evlus' net mcome or
taxes ans;ng from the employment o� independent contnctor relatanship between ePlus and rts personnel).
6!:3;'2023 C;iy or cac WorN-ReaWt MaDt Serv�ca•1332Ac ►,tGE 9
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 20 of 21
if spec�c tasks are listed as part of this engagement, for the avoidance of doubt, ePlus has estimated the total
hours for thiz project and it is est�mated that these houn are suffic�ent to complete the project, however, this is a
T&M agreement that will utilize Red Mat services Skus to provide the pool of hours for each of the resources types
listed above, which means that a11 time worked will be pulled from the pool and that there is no guanntee of
DocuSign Envelope ID: 3D070818-E837-45AC-8F82-2D6153166FBC
D�CiI.'.19'f cr.�2d:pE ID: 9'EE�ES'r:1A3E-3?b'-E.4Ev^-C:.S-CA�C'?�4
�+ PROJECT OBJECTIVE PLAN
City o( Fort Worth
upon ePlu� compieuon of a Milestone or Service performed, ePlus shall notify Custort►er by providir►6 one of the
following forms of acceptance:
• S�gned work order or time sheet; or
• Milestone/Service Completion Certificate ("MCC'); or
• Project completion document
Customer hu five (5) workmg days from the completa� of the Services or Milestone, as applicable, to xcept the
work perfo�med as being complete. Signing of the MCC, approving the ame sheet, or Customers failure to
respond to tAe approval request wrthm the designated frve (5) workmg day penod, s�gn�fies Customer's accepUnce
of the Milenone or ome sheet and that Services have been performed i� accordance with the POo. in order to
refuse acceptance of the Servxes, Customer must provide ePlus with full details that show chat Servrnces do not
conform to the VOP. ePlus shall addreu such non{onformance in a omeh/ manner and shall compile an actan
plan to correct any defic�encies. rhe xceptance process shall be repeated until �I deficienc�es have been resolved
and tAe Services meet Me reqwrements of the v0�. acceptance may not be wrtAheld due to defects in Services
that do not represent a materlal nontonformance with the requiremenu of the POD.
any change to the xope of Senrices or the obl �gatans of the Puties under this POP shall be set forth in a mutwlly
agreed change request zigned by both vart�ez ("Change aequezY). The Change Request may be dnfted by either
Party and will dexnbe the nature of the change, the reason for the change, and the effect of the change on the
scope of work, Delnrenbles and/or the schedule. The vart�es w�ll negotiate m good farth the changes to the
Ser:fces and the addrtronal charges, rf an•;, reqwred to implement the Change Request
Thiz POP a CRy of FOrt �.vortMRednat ansible ServKes-13329s �s acceptable. Please sign and retum to at .
IN \YiTNE55 WMEREOF, the duly authorized representativ�es of the Parties hereto have caused this vOP to be
executed.
,,:r.,, �.� �� AlV6.11l' � Ir��V.,
� Valerie Washington (Jul3, 20231L40 CDT)
OOn MCLaUghlin Valerie Washington
Senior VP Contracts � Assistant City Manager
6i21i�2023
J u l 3, 2023
6; 13i 2023 G1r ot Fort Wortlf-peO'yi MaDk SeMtt:•1332Ae ►AGE 10
First Amendment to Fort Worth City Secretary Contract No. 59552 Page 21 of 21
M&C Review
ACITY COUNCIL AGEND
Create New From This M�C
DATE:
CODE
2/14/2023 REFERENCE **M&C 23-
NO.: 0061
P TYPE: CONSENT
LOG NAME:
PUBLIC
HEARING:
Page 1 of 3
Official site of the City of Fort Worth, Texas
FflRT�'�'URTH
��_
041NFRASTRUCTURE
MULTI-COOP
�
SUBJECT: (ALL) Authorize Non-Exclusive Purchase Agreements for Information Technology
Infrastructure, with Netsync Network Solutions, Inc., Presidio Networked Solutions Group,
LLC, ePlus Technology, Inc., and World Wide Technology LLC using Multiple State of
Texas Department of Information Resources, OMNIA Partners and The Interlocal
Purchasing System Cooperative Contracts With a Combined Annual Amount Up to
$11,200,000.00, and Four One-Year Renewal Options with State of Texas Department of
Information Resources and OMNIA Partners in the Amount of $10,000,000.00 for the First
Renewal and $6,200,000.00 for the Remainder Renewals for the Information Technology
Solutions Department
RECOMMENDATION:
It is recommended that City Council to authorize non-exclusive purchase agreements for Information
Technology Infrastructure with Netsync Network Solutions, Inc., Presidio Networked Solutions Group,
LLC, ePlus Technology, Inc. and World Wide Technology LLC using Multiple State of Texas
Department of Information Resources, OMNIA Partners and The Interlocal Purchasing System
Cooperative Contract with a combined annual amount up to $11,200,000.00, and four one-year
renewal options with Texas Department of Information Resources and OMNIA Partners in the amount
of $10,000,000.00 for the first renewal and $6,200,000.00 for the remainder renewals for the
Information Technology Solutions Department.
DISCUSSION:
The Information Technology Solutions Department (ITS) will use these agreements to purchase
equipment and services from Netsync Network Solutions, Inc., Presidio Networked Solutions Group,
LLC, ePlus Technology, Inc and World Wide Technology LLC. to support the City's information
technology infrastructure. This infrastructure includes equipment and software supporting the City's
servers, data storage, virtual desktop environment, and network and telephone systems. These
agreements will be used to support the refreshes for the equipment that has reached the end of life
cycle as well as new projects for City departments using the following cooperative contracts:
Vendor
Presidio,
Netsync and
WWT
Presidio,
Netsync and
WWT
Presidio,
Netsync and
Co-op Expiration RFO Responses
Date Published Due
D I R-TSO-
4167
D I R-TSO-
3763
7/3/2023 12/20/2017 2/5/2018
1/10/2024 9/12/2016 10/13/2016
DIR-TSO- 12/17/2023 3/20/2018 5/4/2018
4299
10/2/2024 111 /12/2018 112/26/2018
http://apps.cfwnet.org/council�acket/mc review.asp?ID=30688&councildate=2/14/2023 11/7/2023
M&C Review
Vendor Co-op Expiration RFO Responses
Date Published Due
WWT and DIR-TSO-
ePlus 4160
Presidio and DIR-TSO- 2�21/2025 2/26/2018 4/9/2018
ePlus 4288
WWT DIR-CPO- 1/23/2025 3/15/2019 4/25/2019
4444
Netsync and TIPS 5/31/2023 1/9/2020 2/21/2020
ePlus 200105
WWT OMNIA 5/31/2026 12/1/2020 1/19/2021
R210407
Page 2 of 3
On September 28, 2021, City Council approved Mayor & Council communication (M&C) 21-
0753 authorizing similar agreements for information technology infrastructure purchases. Due to
several larger projects, Infrastructure refresh, Future City Hall, planned American Rescue Plan
Act spend, and ongoing City growth, additional spending authority is being requested. To avoid any
confusion, approval of this M&C will eliminate prior spending authority and contracts authorized under
Mayor and Council Communication P-12248, 19-0123, 19-0270, 20-0650 and 21-0753.
Approval of this M&C will allow a total of $11,200,000.00 in expenditures for the initial year,
$10,000,000.00 for the first renewal and $6,200,000.00 for the remainder renewals for projects such
as safety and security, new building projects, building upgrades, building renovations and building
expansion projects. These agreements and spending authority will be made available to Radio
Services, Desktop, Hardware and Security divisions to purchase hardware and software for City
departments as requested.
On May 24, 2022 Mayor and Council Communication (M&C) 22-0366 and 22-0367 were approved to
allocate American Rescue Plan Act (ARPA) Subtitle M(Coronavirus State and Local Fiscal Recovery
Funds) to the Information Technology Solutions (ITS) Department providing up to $3,675,000.00 and
$3,595,000.00 in support of infrastructure, data protection initiatives, information security and cyber
security. The Information Technology Solutions Department (ITS) will use these agreements to
purchase equipment and services to support the City's information technology infrastructure based on
initiatives identified in (M&C) 22-0366 and 22-0367.
ITS Department will ensure that each vendor is given equal opportunity to earn a minimum of 10\% of
the business. No specific contract amount is guaranteed.
PRICE ANALYSIS - The Texas Department of Information Resources Contracts (DIR), OMNIA
Partners (OMNIA) and The Interlocal Purchasing System Cooperative Contracts offer discounted
pricing. Staff has reviewed the pricing and determined it to be fair and reasonable.
COOPERATIVE PURCHASE - State law provides that a local government purchasing an item under
a cooperative purchasing agreement satisfies any state law requiring that the local government seek
competitive bids for the purchase of items. DIR, OMNIA and TIPS Contracts are competitively bid to
increase and simplify the purchasing power of government entities.
M/WBE - An MBE/SBE goal is not assigned when purchasing from an approved purchasing
cooperative or public entity.
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does
not require specific City Council approval as long as sufficient funds have been appropriated.
SUCCESSOR LANGUAGE: The City will initially use these contracts to make purchases authorized
by this M&C. The Cooperative Contracts are set to expire on various dates. If the contracts are
extended, this M&C authorizes the City to purchase similar equipment and supplies under the
extended contract. If the contracts are not extended, but DIR, OMNIA and/or TIPS executes new
cooperative contracts with substantially similar terms, this M&C authorizes the City to purchase the
http://apps.cfwnet.org/council�acket/mc review.asp?ID=30688&councildate=2/14/2023 11/7/2023
M&C Review
Page 3 of 3
same equipment and supplies under the new contracts. If this occurs, in no event will the City
continue to purchase goods and services under the new agreements past 2027 without seeking
Council approval.
AGREEMENT TERM: Upon City Council's approval, these agreements will be executed and continue
for a term of 12 months in accordance with approval date of this request. The agreements will renew
on an annual basis thereafter. The renewals do not require specific City Council approval as long as
sufficient funds have been appropriated.
RENEWAL TERMS - The Texas Department of Information Resources Contracts (DIR) Agreement
may be renewed annually for four (4) one-year terms for the same annual amount. The Interlocal
Purchasing System Cooperative Contracts may be renewed for one-year for the same annual amount.
The OMNIA Partners may be renewed for three (3) one-year terms the the same annual amount. The
renewals do not require specific City Council approval as long as sufficient funds have been
appropriated.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds are available in the current capital and operating budgets,
as previously appropriated, in the ITS Capital Projects Funds for the Technology Infrastructure-IT and
the General Fund to support the approval of the above recommendation and exection of the purchase
agreements. Prior to any expenditure being incurred, the Information Technology Services
Department has the responsibility to validate the availability of funds.
TO
Fund Department Account Project Program Activity Budget Reference # Amount
ID ID Year (Chartfield 2)
FROM
Fund Department Account Project � Program Activity Budget Reference # Amount
� ID � ID � i Year �Chartfield 2)
Submitted for Citv Manaqer's Office by: Valerie Washington (6192)
Oriqinatinq Department Head:
Additional Information Contact:
ATTACHMENTS
Kevin Gunn (2015)
Kevin Gunn (2015)
041NFRASTRUCTURE MULTI-COOP funds availability.pdf (CFW Internal)
FID Template Multi Coop Dec2022.x1sx (CFW Internal)
Form 1295 Certificate 100986599 - NETSYNC.pdf (CFW Internal)
Form 1295 Certificate 100987319 CoFW DIR-TSO-4167 Presidio.pdf (CFW Internal)
Form 1295 Certificate 100987322 CoFW DIR-TSO-3763 Presidio.pdf (CFW Internal)
Form 1295 Certificate 100987323 CoFW DIR-TSO-4299 Presidio.pdf (CFW Internal)
Form 1295 Certificate 100987325 CoFw DIR-TSO-4288-Presidio.pdf (CFW Internal)
Form 1295 Certificate City of Ft Worth 2022-96353WWT.pdf (CFW Internal)
Form 1295 Certificate of Interested Eplus.pdf (CFW Internal)
http://apps.cfwnet.org/council�acket/mc review.asp?ID=30688&councildate=2/14/2023 11/7/2023