HomeMy WebLinkAboutContract 27401 (2)n
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STATE OF TEXA� §
KNpW ALL Bi' THESE PRESENTS:
COUNTY OF TARRANT §
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C4NTRACT FOR PROFESSZONAL MANAGEMENT CONSULTIlVG SERVICES
This contract is made by and between the City af Fort Worth, Texas, a municipal
corrporation situated in Tarrant and Dentor� Counties, Texas, �ereinaf�er called "City",
and TriData Ca�rpora.tion, hereinafter called "Consultant, both parties acting herein by and
through their duly authorized representati�es.
1.
Scope of Services
l.l Cons�i�tant agrees to perform in accardance with the highesi prof�s�iar�al
standards the follovsring professional management cansulting services:
An eva�uation and analysis of the Fort Worth DepArtment, as more
specifc�lly described in the attached Exhibit ��A" (RFP).
An evaluation and analysis of the Fort Worth Fire Department, as tnore specif'tcally ,
described in the attached Exhibit "A" (TriData's Propasal), which is hereby incorporated
into this contract for all purposes.
*'�Consultant will conduct i�s analysis and present its findings in two phases:
In Pk�ase One, Consultant will review Fire Department Operations for ef�iciency and
effecfi�eness. AIl possi6l� expenditure reductions will be id�ntif�ed and reparted as
findings to the City.
In Phase Twa, Gonsultant wi11 identify any additional measures to be irnplemented that in
its opinion are necessaxy to irnprove Fire Dapariment service delivery.
Recommendations for any additions wiil be fully costed and prioritized. Any related aff-
setting reductions shall be identified and reported to City
;
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2.
Compensation; Payment Schedule
2.1 T%e maximum fee to be paid to Consultaz�t for all services p�rformed
hereunder shall be $397,53D, hereinafiar "Consultant's Fee".
2.2 Payment shall be made provided for in Attackunent "A" attached h�reto.
Retainage in th� amaunt of 10°/a shall be wiihheld until submission and acceptance of the
final report to be prepared by Consultant.
2.3 Consultan�t shall submit monthly invoices to the City for paytnent of the siims
reference in Sectian 2 (b}.
2.4 �It is understood that this Contract contemplates the provision of full and
complete consulfing services for this project, including any and all necessary changes or
cantingencies ta camplete the warlc as outlined in Section I, "Seope af Services," far the
fee described in S�ction 2.a.
3.
Term
Unless tertninated pursttant to paragraph 4� below, this Contract shall be
completed on or befare Aug�lst 15, 2002. The time to camplete rnay be exte�ded by �
agreement of the parties in writing.
�
Termination
4.1 The City may terrninate this Contrac� for its canvenience by notice in
wri#ing to Consultant. Upon receipt of s�ich notice, Consultant shall immediately
d�scantinue all servic�s and work and the placing af a�l vrders or t�e entering into
cantraets for all supplies, assistance, facilities and materials in connection with tYie
performance of this Cantract and shall praceed to cancel prornptly all existing contracts
insofar as they are charg�able to this Contract. If the City terminates this Contract under
this Sectian 4.1, the City shall pay Consultant for services achially performed in
accordance herewith prior to such termination, less such payments as have been
previously made, in accordance with a final statement submitted by Const�ltant
documenting the performanca o� such wark.
4.2 Th� City may terminate this agreernent for cause in the event Consultant
fails ta perforrn in accord with the requirements contained herein. In such ev�nt City
,
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shall give Coz�sultant written natice Qf Consultant's failure to perfortn, giving Consultant
seven (7) calendar days to come in�o compliance with the contract requirements. If
Consultant fai�s to c+ome into cortspliance with this contract, City shall notify Cansultant
in writing az�d this contract shall bc terminated as af the date of such notification. In such
event, Consultant shall not be entitled to any additional compensation
4.3 In the event no fitnds are appropriated and bt�dgeted by fh� City in any
fiscal period for any payments due hereunder, City will notify Consultant of S11C�1
occurrence and this Contract shall terminate on the last c�ay of the fiscal period for which
appropriations �vere rnade without penalty or expense io City af any kind whatsoever,
except as to the portions of the payments h�rein agree upt�n far which funds shall have
been appropriated and hLidgeted. City has infortned Consultant t�at, concurrently with
approval of tltis Contract, City will appropriate and budget 100°/a of the fiinds speci�ed in
this �ontract, so• that all funds will be appropriated and budget�d prior ta the
cammencement date af this Contract.
4.Q Upon termination of this Contract far any r�ason, Consujtant shall provide
the City with capies of all compteted or partially eom}�leted documents ptepared under
this contract.
,
� S,
�nd�mnification and Release
5.1 Consultant shall indemnify and hold the City and its officers, agents and
employees harmless fflr any loss, ciamage, liability or ex}�ense for damage to property and
injuries, including death, to any person, including but not limited to officers, agents or
employees of Consultant or subcontractors, which may arise out of any negligent act,
error or omission in the pexformance of Consultant's professional servi.ces. Cansultant
shall defend at its own expense any suits or other proceedings brought against the City,
its offcers, agenis and employees, ar any ofthem, resulting from such negligent act, error
or on�ission; and shall pay alI expenses and satisfy all judgments which may be incurred
by ox rendered againsi them or any of them in connection therewith r�sulting from such
negligEnt act, enrar or omission.
S.2 In addition to the indemnification requirement above, Consultant releases Fort
Worth &arn any liability for injury or prpperiy damage incurred during this contract,
,
unless such injury or property damage was the result a� intentional canduct comrnitt�d by
an em�loyee of �he Ciiy. Consultant shall not permit any emp�oyee, officer, and agents
af the Consultant or any employees, officers or agents of any suhcontractor to perforni
any activity unc�er this contract without i'irst executing a rel�ase containing such
�rovisions.
�
Insurance
Consultant shall carry insurance in the following types and amounts for tf�e
duration of this agreement, anc� furnish certiiicates of insurance along with copies of
policy declaration pages and poiicy endorsements as evicience thereof
6.1 Workers' Cornpensation and Employers' Liability coverage with limits consistent
wit� statutory benefits outlined in the Texas Workers' Compensat�on Act {Chapter 401,
Texas Labor Code) and minimum pol'rcy limits for Employers Liability of �1QO,OQO
bodily injury per aecident, $500,000 bodily in}ury disease palicy limit and $100,000 per
disease per employ��.
6.2 Commercial Gen�ral Liability as follows:
$1,OD0,000 each occurrence
$2,OQQ,Q00 aggregate limit
6.3 Business Automabile Liability Insurance for all owned, nan-owned and hired
vehicles as follows:
$500,000 Badily Injury per person, each accident
$250,000 Property Damage
$2,40Q,000 aggregate or
$1,000,000 each accident on a combined single lirr�it basis
G.4 General Requirements for Tnsurance
0
6.4.1 Consul�ant shall be responsible for deductibles and self-insured retentions,
if any, stated in policies. All deductibles or self-insured re�entions s�all be disclosed on
the certificat�s of insurance requirec� abave.
6.4.2 All insurance, atl��r �an workers compensation, shall be written on an
occurrence basis.
6.4.3 If insurance policies are not written for amounts specified above,
COTL5Ll1�aTlt shall carry Urnbrella or Excess Liability insurance for any differences in
amounts specified. If Excess Liability Insurance is providad, it shall follow the form of
tlie primary coverage.
6.4.4 Consultant shall not cammence work under this Agreement until it has
obtained the required insUrance and until t(ie Cantract Mar�ager has reviewed such
insurance. Consultant shall not allow any subcontractor to eornmence work until
required ins�irance has been obtained and approved. Approval of inslirance lay the City
shall not relieve ar decrease the lial�iliky of the �Consultant.
G.4.S Insurance shall be written by com}�anias licensed to (�0 171151T1E55 LIl the ,
State of Texas at the time the policy is issued and shall be written by campani�s with a ,
ra#ing of A- or better in the cr�rrent A.M. Best Key Rating Guide or have reasonable
equivalent financial strength and solvency.
6.�4.6 The City of Fort Worth shall be an additian.al insured as their interes�s
may appear on the Commercial General Liability and Bttsis�ess Automobile Liability.
6.4.'1 Consultant shall produce endnrsements to each affected palicy to
e£�eatuate the following:
6.4.7.1 The City of Fort Wortl� is named as an additional insured on all
policies (except Workers' Compensation} with a mailing address of Attn.:
Pi�rchasing Manager, Purchasing Division, 1000 Throckmorton, Fort Worth,
Texas 76102,
6,7.4.2 The in�urance company is obligated io notify Purchasing Manager,
Purchasing Division, 1000 Throcicmorton, Fort Worth, Texas 76102, of any non-
renewal, cancellations or material changes an any policy at least forty-five {45)
days prior to change or canc�llation.
,
6.7.4.3 That the "other" insurance clause shall not apply to the City where
the City af Fort Worth is an additional insured s�awn on the policy. It is intended
that policies required in ihis Agreement, cavering both the City and Consultant
shall be considexed primary caverage as applica�le.
6.7.4.� The City shall be �ntitled, upon request and withaut exp�nse, to
receive copies afpolicies and endorsements thereto and may make any reasonable
requests far deletion or revision or modification of particular policy terixAs,
conditians, �iznitations, or exclusions except where palicy provisions are
established by law or regulations binding upon eitilar o� tl�e garties hereta or the
undervrriter on any such policies.
6.7.�.5 Consultant shall not cause any insurance to be canceled nar permit
any insurance to lapse during the term of this Agreement or �s required in this
Agreement.,
b.7.4.6 'i'he City reserves the right ta review the insurance requirem�nts af
this s�ction during the effective period of the Agreement and to make reasonable
adjustmenis to insurance coverage and their limits w11en deerned ��ecessary and
prudent by the City based upon changes in statutory Iaw, court de�ision ar the
claims history of the industry as well as af the Consultant.
C.7.4.7A11 certificates s�all include a clause ta the effect that the policy
shall not be reduced, restricted or �imited until thzrty {34j days after t�ie City has
rec�ived writte�n notice.
6.7.4.8 Consultant shall provide owner thirty (30) days written no�ice of
erosion oi the aggregate Iimit belaw the per occurrence lirnits autlined abo�e.
6.4.8 Actual losses not covered by insurance as required by tk�is Agreement
s$�.11 be paid by Cansultant
7.
Independent Contractor
Consultant shall perform aI! work and services hereunder as an ind�pendent
eontractor and not as an officer, agent or employee of the City. Const�ltant shall hava
exclusive contzal of, and the exclusive right to contral, t��e details of the work perfarmed
hereunder and all �ersons performing same and shall be solely responsible %r the acts
and orr�issions of iis of�cers, agents, employees and subconkractars. Nothing herein shall
be canstrued as creating a partnership or joint venture betweEn the City and the
Cansultant, its officers, agents, employees and subcontractars; and tne dactrine of
respondeat superior shall ha�e no application as between the City and the Consultant.
;
DisclQsure of Conflicts
Consultant warrants to the City that it has made fiill disclosure in writin� of any
existing or pofiential conflicts of interest r�lated to the services to be performed
hereunder. Consultant fiirth�r warrants that it will make prompt disclosure in writing of
any canflicts of interast that develop subsec��ient to the signing af this Contract.
�
. Right to Audit
9.I Cansultant agrees that the City shall, until the expiration of three (3) years
at�er final payment under this Contract, have access to and the right to examine any
diractly pertinent books, documeuts, papers and records of the Consultant invoivii�g .
transactions relating to this Contract. Carnsultan,t agrees that the City shall have access ,
dtiring normal warking hours to al� necessary Consul�ant facilities and shall be provided
adequate and appropriake workspace in order to conduct audits in compliance with the
provisians of this section. The City shall give Consultant reasonabie advance natice a�
intended audits.
9.2 Consultant further agrees to include in all its subcontractor agreements
hereunder a provision to the effect tha� the subcontractor agrrees that the Ciiy shall, until
�he expiration of three (3) years after final p�yment under �he subcontract, have access to
and .the righ� to examine any direct�y pertinent books, docum�nts, papers and recnrds of
such s�ibcontractor involving transactions ta the subcontract, and further that City shall
have access duxing narmai working hours to all subcontractor facilities and sha11 be
provided adequate and appropriate work space in order ta conducf audits in complianc�
with the provisivns af this paragraph. City shall give subcontractor reasonahle advance
notice of intended au�its.
a
Y o.
Prohibition of Assignment
Neither party hereto shall assign, subiet or transfer its interest herein without the
prior written consent af the other party, and any attempted assignment, sublease or
transfer of all ar any part hereof without s�ich prior written consent shall be void.
11.
MIWBE Goals; Nondiscrimination
i 1.1 In accord with Cifiy of Fori Worth Ordinance I�To. 11923, as amended by
City of Fort Wo�#h Ordinance No. 13471, the City has goals for ihe participation of
minority and woman business enkerprises in Gity contrac#s. Consultant acknowledges the
MIWBE goal established far this contract and its commitmen# to meet #hat goal. Ar�y
misrepresentation of facts (other than a negligen� misrepresenkation) andlar the
commission of fraud by the Consultant may result in t�rmiz�ation of this agreeinent and
debarment from participating in City cantracts for a period of time of nat less than (3} ,
years.
11.2 As a condition of this Contract, Consultant covenants that it wi�l take all
necessary actions to insure tha�, in connection with any work under this Contract,
Consultant, its associates anc� subcontractors, wili not discriminate in the treatment or
emplayment of any individual or groups of individuals on the grounds oi race, color,
religion, national origin, age, sex or physical handicap unrelated to jab performance,
either directly, indirectly or through contractual or other arrangements.
12.
Choiee of Law; Venue
12.1 This contract shall be construed in accordance with the internal law of �he
State of Texas.
12.2 Should any action, whether real or asserted, at law or in equity, arise out
af the terms o� this Contract, venue for said action sha11 be exclusively in tl�e District
Court in Tarrant CoLinty, Texas.
EXECUTED an this, the ��day of January, 20D2.
ATTEST:
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City Secretary
CITY OF,�ORT WORTH
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B y_ � �' �- �' , - -1� _ -- �
��� Libby�atsQn
Assistant City Manager
APP ' OVED AS T FO` AND LEGALITY:
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Assista City Attorney
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Contract Ru�hor��a�iqn
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�ate
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TriData Corporation, Inc.
By: /%� �� e �,,�., ��_ .
Printed Name: p , ` �� w.�
Title: r�•Y,ss ��
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DATE
12/18/01
SUBJECT
C`itjr of �'or� �'or�h, �'exas
��yor �r�� Co���i �
�o��������on
REFER�NCE NUMB�R LOG NAME PAG�
��"� �903 I 02TRiDATA 2 of 2
AWARD OF CONTRACT T� TRIDATA CORPORATION FOR A STU�Y OF THE FIRE
DEPARTMENT _
FISCAL INFORMATlONICERTIFICATION,:
The Finance Director certifies thai upon approv�l af the above recommenda#ions, and adaption of fihe
attached supplemental appropriatian ordinance, funds will be a�ailabEe in the current aperating budget,
as appropriafed, af the General Fund. After ihis action, the unaudited, unreserved, undesignated f�and
balance of the General Fund will be $35,36'1,7D0.
LW:k
SubmitEed for City Manager's
Ot'iice by:
Libby Watsan.
Originating Departtnent Head:
Paul Sweitzer
Addfffonal I�formatian Coniact:
Paul Sweifzer
I FUND
I {to}
1 } GG�'i
fi 183
8507 I (fram)
I2) GG01
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8547 `
ACCOUNT I CENTER I AMOUNT
53912Q 03B100D
539120 0361U00
$397,530.00
$397,534.00
CI'I'Y SECRE'1'ARY
APPROVED 12/18/01
ORD.# 14908
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�1�1 Of �OYt �OYt�l9 T'P.J���
� _ ��� �� - �I � �- i �
DATE
12/15/01
SUSJECT
�0���� C��� ��
REFERENCE N�MB�fi LOG NAME . PAGE
��� ���� 02TRIDATA 1 of 2
AWARD OF C�NTRACT TO TRIDATA CORPORATION FOR A STIJ�Y OF THE FtRE
DEPARTMENT
RECOMMENDATION:
It is recommended that the City Cauncrl:
1. Adopt the attached supplemental appropriafion ar�inance ir�creasing appropriations in the General
Fund by $397,�30 and decreasing the unreserved, undesignated fund balance by the same amaunt;
and
2. Authorize the City Manager to execu�e a contract with TriData Corporation far �he performance ofi all
professional services and expenses necessary to conduct a comprehensive management review of I
the Fire Department in the amo�ant of $397,53a for FY20a1-2002. '�
DiSCUSSION:
The City af Fort Worth has expetienc�d cansiderabl� geogra�hic and popula#ion growth in the pas#
seuaral years. T�e Cify is now de�eloping annexation plans that indicate that Fort Worth wili continue
to grow �or a# least the farese�able future.
In an effort to provide the citizens of Fort Wc�rth with a higher performing City gavernment, the City
Caunci! apprvued a thorough reuiew af each City department to look at enhancing th� competi#i�eness
of Ci�y s�rvices. li is expected that this evaluatian of operations w�l] provide �nformation needed by the
City and #he Fire D�parfiment to ens�re #he mast effecti�e and efficient means of service de{ivery.
On June 25, 2Qd9, a Request fior Qualifications (RFQ) was issued, mailed to 26 firms, and advertised
publicly. T4�ere were eight respanses to the RF'Q. �aur of the respondents earned an ��val�a�ion scare
that deemed fihem qualified ta respond ta a Request for Proposal (RFP).
5ubsequen�ly, on August 24, 2001, an RFP was issued to the four respondents and advertised pu�licly.
On September 28, 2001, three propasals w�re receirred in response to the RFP. Of the three, two
proposers were asked ta ma�e an aral presentaiion to �he evaluatian committee. After extensive
anafysis, TriDaia Corporatian has been select�d k�y fhe evaluation committee as the prefierred proposer
to conduct ihe Fire Department siudy.
Tri�a#a Corporation is in compiiance with the City's MNVBE Ordinance by cnmmitting to 16% MIWBE
participatian. The City's goal on this project is 15%.
Fort Warth Prapasal
���� �� � ����L ������
TriData Corporation wiIl furnish the purpose and scop� flf Ehe study, methodology
used, findings, reeommendations, analysis of projected costs, savings, benefits, at�d
lmplementation plan in a final written report. The report will be presented to the City
eouncil and will contain an Executive Summary. TriData Corporation will furnish
twenty-five copies of'this document. We also will grovide a master copy and cornputer
disk from vc+hich additional copies can �e a�ade.
TriData Corporation , 149 October 2001
Fart Worth Proposal
cor�stn,TarrT Ta�►v�L -- co�t����a
Philadetphia, PAJFt. Wurth, TX (Richmond)
Airfare
Lodging and Per Diem
Auto Rental
Graund Transpartation
St. �,ouis, MO/Ft. Worth, TX (Word-Haley)
Airfare
Lodging and Per Diem
Auto Rental
Ground Transportation
Peekskill, NY/Ft. Worth, TX (]ennings)
Airfare
Lodging And Per Diem
Auto Rer►tal
�round Transportatian
Government Resaurce Assaciates Ground Transportatian
SUBTOTAL - COt�CSULTANT TRAVEL
TOT�(L TRAVEL
REPRO. FED EX, ETC.
Final Reports (Dra#i and Fir�al, with color)
Alt other repro + courier, FedEx, e#c,
TOTAL PRICE
NOTES
Part VIiI. Cost Proposal
3
i2
12
3
2
8
8
z
z
8
8
2
$ 238
$
20,b71
$ 85,417
�,024
1.590
�- 97�___�,. �_0_
I, Budget — Includes appraximately $4QK for analysis of �MS delivery, including transport and alternativc
revenues for the City, beyond the EMS scrvices currently provided by the City.
2. If two analysts arc provided futl time by the City, a�aut $24K of t�e total can be saved. (We stiIl need to
supervise them ar�d stilt need the City to provide much data.}
3. Supplies a�td rnaterials are $nciuded in averhead a�d are not billed separa#ely.
TriDa#a Corporadaa . , 148 Octobcr 20� 1
�'ort Warth Prapasal
�l��� �%��� — ���� ��������
CATEGORY
DIRECT LABOR
Philip Schaenman, Project Manager
7ames Weed, Deputy Project Manager
Vicki Murphy, Senior Research Analyst
Timothy Kiehl, Senior Research Analyst
Paul Haigley, Senior Research Analyst
7oseph Ockershausen, Senior Researc� Arialyst
Emergency Medical Services Analyst (t.b.d.)
Fire Department Analyst (t.b.d.)
Brian Orgen, Research Analyst
David Cohen, Research Analys#
Nicote Hankin, ltesearch Analyst
Philip 8ushkar, Research Analyst
Ruth Barth, Executive Assistant
Sarah Lakhom, Pro�ram Assistant
Lisa Aziz, Pragrarti Assistant
SUBTOTAL DIRECT LABOR
CONSULTARrT LABOR
St�ve Souder, 5eninr Consultant
William Richmond, Senior Consultant
Martha Word-Haley, Seniar Cansuitant
Robin Paulsgrave, Senior Consultant
Douglas Holton, Senior Consultant
Dr. Charles .lennings, Seniar Consuitant
FT. WORTH 1VIIWBE CONSi7LTA1�T
Government Resaurce Associates ($36,400)
Gulliv�r's Travel (�Cost included under traveI)
SUBTOTAL CONSULTANTS
TOTAL LABOR
STAFF TRAVEL,
Washington, DC (Dulles or BWI�lFt. Warth, TX
Airfare Round Trips
Lodging and Per Diera
Auta Rental
Ground Transportation
SUBTOTAL - DiRECT TRAVEL
CQNSULT� TRAVEL
Washington, /Ft. Warth, TX (5ouder}
Airfare
Lodging and Per Diem
Auto Rental
Ground Transporkation
FIOURS YOYAL
2�#0
22Q
180
320
120
40
200
zao
300
16Q
24Q
120
120
160
1Q0
2,720
160
300
!60
80
40
zoo
280
�
$197,556
1,220 $ 110.944
3,940 ,$308,5�0
i11�1ITS
26
93
93
26
2
8
8
2
$ 64,744
TriData Corporation � I47 Ociober 2001
Fork Worth Proposal
P��3T VII � ��Iib��IZ�� f����►�IAi�R
TY�e follvwu►g person in our organization is autharized to nsgotiate contract terms
and render binding decisions on con�ractua� matters.
Philip 5ct�aenman
President, TriData Corporation
1000 Wilson Boulevard, 3dth Floor
Ariington, VA 22209
Tel: (703) 351-8300
Fax: {7�3) 351-8383
TriData Corporation , 14b October 2001
Fort Worth Proposal
Part VfII. Personnel
� Perfarnn Information Systetrfs Planning, Technatagy Selection and
Praject Management consulting services to local governinent
agencies.
Richaz�d has been asked to speak for GFOAT, URISA, UMANT, and
North Texas Purchasing Agents on tap�cs of perfarmance management,
geographic information systems, and information t�chnalogy. He has
written ar�icles for I�►merican City and Caunty, Public Management
(TCMA) on in£ormation technology in public sector.
TriData Carporation , l4S actober 2001
Fort Worth Proposal
Part VI[I. Persoru�el
� Member af the Budget Format Review Cammittee that defined and
instituted the first performance measures at the City of Irving,
As Assistaat to the City Manager, Richard served as tlie Chairp�rson for
the computer study review committee that initiated the City's first
information technology plart for the geographic information system (GIS),
computer netwark and�personal computer use. He also served as interim
municipal court manager for six months and canducted a management
review afthe Health Services Department.
During his tenure as Ir�formatian Services Director, Richard accomplished
tha following:
o City liaison to Arthur Andersen for the management audit which
included an organization-wide management revisw, reorganization
of the A�ministrative Services Group and specific process redesign
projects in sotid waste, municipal court, finance, inv�ntory and
code enfarcement. -
� Conducted operationa! assessments for tha Human Resources
Department and the City Secretary's OfFce.
• Formulated the main&arne computer replacement plat� and
reorga�nized the Information Services Department to enhance
customer service in a client-server enviranment.
� Organized and directed the software selection process and �
implemented the client-server hardwaze and softwaze far human
resources, finance and municipal court.
� Member of seleetion committee for 84aMHz trunlced radio system
for puhlic safety and general government use.
His experience a�so includes work as Budget Analyst for the Uni�ersity of
Texas Health Science Center at Dallas, Auditar for the U.S. Army Audit
Agency, and Budget Analyst for the U.S. Air Force School of Aerospace
' Medicine,
Richazd braught all this experience to his present role as a partner with
GRA where he �s responsible for the follawing activities:
� Pravide technology consuiting and business acivi�ary setvices
under cantract to Arthur Andersen.
� Liaison to Arthur Anciersen Shaz�d Service Center alliance
partners.
� Project Manager for City ofHurs# business case development that
included a software functional requirements definition, shazed
service center operatians plan, and business case for outsourcing.
� Provided executive search services fvr senior 1evel technology
managers,
TriData Corparation 144 Octoher Z001
Fnrt Worth Proposal
F�ICWAR� �. PRIC�, P�►RYN�R
Educstion: M,A, Urban Affairs, University of Texas at Arlington
B.B.A. Accounting, University ofTexas at San Antonio
Sammary of Experience:
Part VI. Personnel
Richard l�as 23 years of public manageme;�t experience, inciuding
exposure to al� �e�els of government, as well as nan-profit agencies.
Before joining Governmeni Resource Assaciaies, LLC (GRA), he served
as Senior Manager for Arthur Atzdersen, LLP, where he led the Southwest
Region Business Consulting Gavernment Services Technology practice.
R�sponsibilities included:
o Develaped and main#ained business al�iance partn�rships
• Evaluated government technology products and develaped go-to-
mar�Cet strategies for sales and impFamentation
•. Sold and managed ERP softwa.re implementation projects
� Perform quality assurance rale an ERP sa#�ware implemenEatior�
projects
� Sald and manageci Software Se�ection and Information Systems
Planning projects
� Helped a local government agency o�tsource its information
technolagy function
� Managed tha Shared Services Center
Clients senred while at .Arthur Andersen incl�ded Corpus Christi, T�C;
Kenneth Copeland Ministri�s; Boulder County�, Coiorado; City of
Colorado Springs; City of Carrollton; Texas; Dallas Cout�ty; Dalias
County Community College District and the American Heart Assocration.
Richard worked for �he City of Irving, TX fram 1984 to 1996, where he
enjoyed iacreasing responsihility, as Managemen# Analyst, Assistant to
City Manager, and Information Servic� Director. These responsibilities
provzded Richard exposure to all facets of municipal operations. His work
as Management Analyst included the following highlights:
Pra�t�ced the first gersonal computer based street maintenazica
work order system
Created and es�ablished an emergency management plan, street
sweeper rauting sehedule and maintenance standards used to
measure cr�w efficiency for the Public Works Departm�nt, Street
Iviaintenance Divisian. •
Trained graduate interns ta use database softwaze and provide
guidance in the d�sign ofpersonal computer information systems
for municigal court, fleet maintenance, solid waste collectian and
water utility maintenance operatians. �
TriData Corporatian , I43 Oataber 20i)1
Fort Worth Proposal
Part VL Persotuiel
judiciary hearings on traffic citations, visited the pit in the garage, and a
been to a host of otY�er municipal venues. These experiences ar�d her
interpersonal skill provide Becky a#'trrn foundation in municipal
management.
TriData Corparation , Ia2 October 2001
Fort Worth T'roposai
Part VI. Personnel
� Cities of Wrrca, Rosenburg, Sugar Land, Bed�'ord, Lewisville —
perfarrnance management
� TMCCP — performance management and costin� governrnent
S�N1C�5
@ Yarious regio�al Finance Directors roundtables — Fiscal �olicies,
Utility Plans
� Various regional Manager roundtables - Financial Planning,
performance management, fiscal policy
� Association af lk�layors, Council members, and Commissioners =
Financial Planning
� UMANT — budgeting basics �
� 7'exas Fire O.f�icials Associadion — Financial Plannfng far Fire
Departments
` Academie Instruetiorr: University ofNarth Texas, D�nton, TX
MPA program adjunct instructor — Program Evaluation; co-
instructor -- Ethics and Accountability
Becl�y has written several publications on topics including ethics, revenue
farecasting, and performance measurement, She worked with
Citybase.n�t to introduce an on-line training tool for per%rmance
measurement. Becky authored and compiled a text for the Neigiiborhaod
Reinvestment Corporation an facilitating perfarrrtance measurement for
neighborhood revitalizatian.
Becky has b�en active in GFOAT since 1985. Her participatian has
included committee work for the program development committee and the
ethics cammittee, where she serv�d as Chair in 1994. k�er responsibility
included incxeasing the ethical awaxeness o£the orgariization. Her
committes used their creativity to create an ethics identity and bring issues
to the farefrant through situation�al discussions and role-play.
As a graduate af the acclaimed MPA program at LJNT, Becky has
remained active in the graduate schoal. She serves on the Alumni
Advisory Baard for the program to help guide �olicy an curriculum,
studer►t recruitment, and cantinuing education. B.ecky assisted the
university in creating the initial training pragrams for the IJNT Center for
Public Management and served as its coritract prograzn coardinatar in
1996-9i.
Her ability to explain t�chnical fnancial matters to non-financial
professionals has mat�e Becky a populaz speaker at many events. She has
an �ffective �raining style, which is molded to work in eonference
presentations ar at client traizung programs. Her insights inta aIl aspects
of municipal management malce her capabl� of talking the language of ali
employees, from fire fighters to code enfor�ement afficers and municipal
cjerks. She has been to land�iils, rode in ambulances, toured animal
shelters, wa�k�d with inspectors through apartment buildings, sat thraugh
TriData Corporation , 141 October 2I�01
F'ort Worth Proposal ' Part V�. Personnel
��CF�Y �iROOG�� ��1f�14�, �bl�Fr ���F�A�INC ���IC�R
Edueat'to�: Masters ofPublic Administration, 1993, University of Narth Texas
BS Accounting, 1982, McNeese State University, Lake Charles, LA
Summary of Experience:
Becky has been working in and for the public sector since 19$3. Her
experience has included state and local government finance, as we11 as
consulting on fiscal and management matters. Fram 1989 to 1994, she
served as City Auditor for the �ity of Ar�ington, Texas. During har tenure
there, she was responsible for transitianing the audit fimction from an
ernphasis on reviewing intemal cantrols ta one on promoting operating
efficiency. The projeets cor�pleted under her review covered practically
ev�ry facet af municipal management, including purchasing, public safety,
human resources, cade enforcement, and fleet tnanagement. In her
capacity, Becky both led project teams as we1! as participated on teams
that�were comprised oFpeers, suhordinates, and superiors, Her
cammunication style and a�alytical ai�ility added valuable dimensian to
the project teams. For traditional finarlcial managing acti�ities, Becky was
invalved in tax refu�d processes, aversight of internal contral reviews and
cash handling auciits. As a quality improvement measure, members of her
staff were integrated into information systems design phase. Titis helped
ensure that systems were designed, dcveloped and implemented with
praper procedural controls.
For four years prior to joining Arlingtan, and the times after her depat#ure,
Becky warke� as a financia� ar�d management cunsultant. Her eazlier
work was for a regional cansulting company, o�wvned by Lewis F. McLain,
Jr., that offered �inancial p�anning, utility rate analysis, and a variety of
financial support services. After leaving Arlingtan, Becky built upon that
expertise, and expanded her repertoire inta operationai analysis and
performance management. In this vein, she created a r�putation as a
leader in the state on both financial planning, as well as performance
measurement. Her speaking and tra�ning engagements have included:
� GFOAT — ftnancial planni�g, performance measures, user fees,
ethics, aperations analysis
o TCMA — performance management
� TML — performance management
� Neighborhood Reinvestment Corporation -- performance
management and stratagic planning
� William King Cale Institute -- program evaluation
� Amerlcan Publfc Warks Association (APWA) — perfotmance
management
� City of San Antonio — Budget Office, city-wide, Degt of
Community Initiati�es
TriData Corgoratian , 14Q October 2QU1
Fort Worth Praposal
�� �������
��CKY ���OKS C�1�114l11�4A
�1C�i/�F�D �. �RI�G
Part VI. Fersonnei
TriData Corporation , 139 October 2001
FaR Worth Proposai Part VI. Personne!
����� �. i_�rbo�
Education: B.A,, Classical Studies, Ho�lins University, Roano�e, Vixginia, May 2000
Honors: Eta Sigma Pi�i (National Honors Socie�y}
Experienc�:
2001-Present Tr�Data Corporatiou, Arlington, Virginia, Program Assistant and
Production Coordinator. Ms. Lathom is trained on Ar'cView GIS 3.2 and
has assisted in station locatinn analyses using the software far West Palm
Beach, FL; Broward County, FL; and Narthbrook, IL. Ms. Lathorn assists
i� the editing of �re department management studies. She is the prima.r�r
indi�idual r�sponsible for final report �ayout and production. Sk�e also
periarms Internet research and statisticaS analyses For creation of tables
and graphs for reports. Ms. Lathom h�s worked on studies for
Jacksonville, FL; Ottawa, Ontario; Pa1m Beach County, FL; West Palm
Be�ch, FL; and Broward County, FL.
2004-2001 WRIT — Cauntry Club Towers, Arlington, Virginia, Assistant Resident
Manager. Ms. Lathom was responsible for day-to-day office operations,
includir�g rnark�ting eondaminiums ta prospective resider►ts, handling
application and move-in process, assisting manager with monthly rent
pap�rwork, and ovarseeing housekeeping, maintenance, and front desk.
�998-2004 Conntry I�n & Suites, Roanoke, Virginia, Front Desk Attendant.
Ms. Lathom assisted guests sn all areas af reservations, check�i�, and
check-out. She us�d a computerized pra�ess for these duties. Sha alsa
acted as guest service representative, laundry attendant, and manager an
duty dunng the later shifts. Ms, Lathom learned all shifis including night
audit and worked alone most days.
1996�-�a0� Hollias Uaiversiiy, Roanoke, Virginia, Student Assistant. Ms. Lat�om
• performed special tasks for professors invatving photography, scann�ing
slides, and MS Aocess. She assisted the Department secretary with daily
affice duties including mail delivery, phone duties, photocopying, and
typing. She was Acting Department secretary for ane manth.
Campnter S�ills:
Software
� ArcView GIS 3.2
� MS O�ce 20UQ
• WordPerfect Uffica 2000
• Adobe Photoshop
TriData Ca:pnration , 138 �ctober 2001
�01't �4ft.�1 �[Op458�
����,��� �� ����"'����
Eaucation:
Part VI. Personnel
Master of Science in Mathematics fram Univers�ty of South Carolina —20d1.
Bachelor of Science in Mathemaii�s from Virginia Polytechnic Institute and State
University in Mathematics-1999.
Work and Volunteer Experience:
2001-Present TriData Corporation, Arlington, Virginia, Research Analyst.
Ivlr. Bushkar works in geographic information systems (GIS) and data
analysis. He k�as participated in TriDaEa �'ire/EMS studies for Broward
Caunty, Florida and Northbraok, Illinois. He also has performed data and
geo-spatial analysis for khe National Fire Tncident Reporting System data.
1999-2001, University o#' Souti� Caroliaa, Colurtlbia, South Caralina, Graduate
Assistant. Mr. Bushkar taught calculus, pre-calcuius, and business
calcu�us to ur�dergraduates for twa years.
1992-1999 Ctearbroo�c Rescue Squad, Roar�ake, Virginia, EMT. Mr. Bushlcar has
extensive expe�ience operating on bot� advanced and basic life support
apparatus as a member of a careerlvolunteer system with roles including
patient care, vehicle operation, arid direction of crewmembers.
Spec�al Skilis:
Res�arch and coursewnrk in Number'£heory with additionai inter�sts in Algebra and
Cryptography. Thesis cancerns the Hasse-Minkowski criterian for soivability of
quadratic forms o�er the integers and Ostrowslci's thearem on metric �elds containing the
rationals,
TreData Corporation , 137 OctQber 20Q1
Fart Warth Proposal
Part Vi. Persaruiel
medical ser�iees for students, staff, and faculty on th� cam�us of
Columbia University and the sunounding neighborhaods of Marthattar►.
Respansible for dir�ct patient care/contact and tt�e direction o� a crew of
three other emergency medical teehnicians. As Chief Medical OE'Fcer
responsible far all training matters including curriculum, impkementation,
coordination, and instruction.
Cer#ifications:
Etnergency Medical Teehnician-Paramedic (EMT-P) — National Registry of Ernergency
Medical Technicians
Em�rgency Medical Technician — Paramedic (EMT-P), State of Maryland
BLS Instructor -- American Heart Association
Heartsaver AED — American Heart Association
Catdiopu�monary Resusci�ation {CPR} for Healthcare Pro�iders
Hazardous Materials Technician, 4perations Le�el, Montgomery County, Maryland
Publications:
Topical Short Repart Series, Volume 1, Issues 1-10, Lead Authar, United States Fire
Administration, Federal Ernergen,cy Management Agency, September 2000 — Fehruary
2001.
Personnel Accountability Technology Assessment, co-author, United States Fiz'e
Administratian, Federal Emergency Management Agency, March 2000.
Product Safety Issues: Juvenile Firesetter Intervention Praject, co-author, National
Association af 5tate Fire Marshals, December 1999.
Fire Risks for the Mo6ilfty Impaired, co-author, Ogilvy Public Relations Worldwide,
Octol��r 1999.
Fire Rfsks for the Blind and Visually Impaired, ca-author, Ogilvy Pubiic Relations
Woridwide, Ockober 1999.
Ftre Risks far the Deaf a�d Hard of Hearing, co-author, Ogilvy Public Ralations
Warldwide, October 1999.
Fire Rislrs for 41der Adults, co-author, Ogilvy Public Relations War�dwide, October
1999.
Guide to Funding Alternatives for Fire 8c EMS Departrtrents (Update�, co-autl�or, F�d�ral
Emergency Management Agency, United States Fire Administratian
Tri.Data Corporation , 13b Ockober 2001
Fart Warth Proposal Part VI. Personnei
������ ������
Educatian: CoIumbia University in the City of New York, Bachelor of Arts,
Socialogy, May 20D0.
]ewish Th�ological Sernar�ary of America, New York, New York,
Bachelor of Arts, Jewish Histot-y, May 2000.
Work and Volunteer Experience:
1998-Present TriData Corporation, .Ar�ington, Virginia, Research Analyst, .
Ms. Hanlcin assists in the analysis ofemergency services issues, evaluating
and deve�oping plans �'or emergency medical service systems; analyzing
service jevels and quality for comprehensive fire and EMS studies,
including ciemarid projection analysis. Ms. Hankin has participated in
TriData Fire/EMS studies for Broward County, Florida; Anchorag�, �
Alaska; Houston, Texas; Otiawa, �ntacio; Brighton, Colorado; Sullivan
County, New York; the National Instik�ttes of Standards and Technology
iz� C�aithers�urg, Maryland; Springfie�d, New Jersey; and South 5hore,
Wisconsin.
She has prepared research and written sections for several US�A
publicakions, including: Guide to Fuhding Alternrrtives far Fire & EMS
17epartments, Persannel Accour:tability Technalogy Assessment, Fire
Risks for the Blirrd or Visually Impaired, Fire Rislcr jor the Dea}�or Hard
of Hearing, Fire Ris�rs for the Md6ility Impaired, and Fire Risks for the
Older �dul�. Also, she has performed National Fire Incident Repotting
System (NFIRS} data ana�ysis and prepared a repvrt detailing trends in
Multiple Fatality Fires. Recently, she has aut�ared a series of Topical
Shart Reports on subjects iz�cluding Daycare Center Fires and Child Fire
Casualties.
1999 1�Yassachnsetts Trade Office, Jerusalem Israel, Intern. Ms. Hankin
prepared a repart detailing current and future trends in the Emergency
� Medical Services (EMS) Syste�n in Israel. The report was used as part flf
an analysis to determine prospects for international txade in emergency
medical prvducts in Israel.
1995-Present Gaithersburg-Washingt�n Grove Voiunteer Fire Departrnen#,
Gaithexsburg, Maryland, Volunteer Fir�lRescue NSedical Attendant II
{Pararnedic}, Ms. Hankin has exterisive experience op�rating an both
ad�anced and basic Iife support apparatus in a busy suburbar� station as
part of an integrated, career/volunteer system. Responsible for patient
care and the direction af crewmembers. She is an instructor in the
Department's monthty drill program and in the community CPR pro�ram.
She has received citations, both unit and individual, for excellence in the
provisian o£ emergency medical care. �
199�-2404 Columbia �►rea Volunteer Ambulance (CAV�), New York, New York,
Crew Chief, Chief Medical Officer (Fall 1999). Provided emergency
TriData Corporation , 135 October 20{ll
Fort Worth Proposal
Part VI. Personnel
Night Crew Leader. Provided fire suppressior�, heavy rescue, hazardous
ma#erials (first responder), and EMS response ta a suburban community.
Received Montgom�ry County, MD Firefighter/R�scuar of the Month
(7uly, 1998), Cer�ificate of Vaiar and a Ur�it Citatior� for emergency
medical care performed an a critieal caze victim at tha scene oi` a Motor
Vehicle Coilision.
1997-Present Wilfiam Cameron En�ine Com�any, Lewisbwg, PA, Fireiig,liter First
Class, EMS Crew Ch.ief, Ambulance Driver. Provided fire suppression,
heavy rescue, hazardous materials, and EMS response ta a rural
community, organized and staged a mock-drunk driving collision on
campus witl� more thar� 45 participants, received Ambulance Attendant of
the Year Award (2000) and Certificates of Exemplazy Ser�ice far Fire
Suppression and Ambulance (2040).
1997-2001 Bucknell University Office of Admissians, Lewisburg, Pennsylvania,
Tour Guide. Responsible for giving bivveekly carrtpus-wide �ours t4
pers�ective students and p�rfarmed administrative duties.
1998-1999 Buckneil University OfGce of Housing and Residential Life,
Lewisburg,.Pennsylvania, Resident Assistant. Served as the primary
liaison between 28 residents and tfi�e University Administratian, advised,
counseled residents, held weekly office hours, $ave fre safety lectures,
conducted building rounds, and facilitated i0 educational and social
programs for residents, enfarced University Student Code of Conduct, and
served on the kA Training committee.
1994-1995 Saburban Hospital, Bethesda, MD, Clirrical Support Services, Volunteer.
Transparted patients and delivered prescriptians and lab specimens.
Camputer Skills;
Proficient with Macintvsh and Windows '98 Operating Systems. Experience with
Microsoft Word 98, Microsoft Exce198, Micrasoft PowerPoint 98, Microsoft Jnt�met
Explarer, StatPro Statistical Pragram, ArcView GIS.
Certi�ications:
EMT-B, Firefighter XI, Swiflwater Rescue Technician-I, CPR; AED�, EVOC, and
Lifesav�ng.
TriData Co�poxation , 134 Octaber 2401
Fort Worth Propasal Part VI. Personnel
����� ����� ��b��
Educatzon: Bache�ar of Science in Business Admi�istration in Management; Minor in
Enviranmental5tudies, Bucknell University, Lewisburg, Pennsylvania,
May 2001. Dean's List Fa�12000, Spring 2001.
Work Experience:
1999-Present TriData Carporation, Arlington, VA, Resear�h Analyst. Wrote
Pre�ention chapter for USFA's Fi�efghter Fataiities Retraspective: 1990-
200a. Perforrned data queries ar►d wrote saveral Tapical Reports for
USFA. Performed data analysis and edited portions of the l lth edition of
USFA's Ffre in the United States; 1987-199b. Researched various topics,
wrote sections and assisted with editing USFA's Fire Risks for the Blind
or Visually Impaired, Fire Risks for !he Deaf or Hard of Hearing, Fire
Risks far the Mability 1'mpaired, and Fire Risks for the Older Adult.
Participated in ti�e research of EMS biliing rate data for L15FA's Guide to
Funt�ing Alternatives for Fir� & EMS Departments. Researched
equipment and apparatus for USFA's Hazardous Materials Response
Technology Assessmenl. Assisted with editing on several reports for
USFA°s Arson Unit Technical Assistance Program. Researched and wrote
several sections for NASFM's Product Safety Issues: Juvenile Frre-setter
1'ntervention Project. Performed inter-jurisdictional comparison research �
and data analysis for several municipal f re departrn�nt manag�ment
studies. Past projects include Everett, WA, Houston, TX, Jacksanville, '�
FL, Schaumburg, IL and Palm Beach County, FL. A�buquerque, NM,
Anchoraga, AK, Arlington County, VA, B�llev�e, WA, Boardman
Township, OH, Calvert County, MD, Deerfieid Beach, FL, Naperville, IL,
South Metro, CO, West Des Moines, IA, Wichita, �C.S, and Wirixiipeg, MB.
1997-1998 Bucknell University Department of Athletics, Lewisburg, PA, Student
Athletic Trainer. Evaluated and treated athletes' injuries, completed and
maintained confidential medical records, and served as primary athtetic
- trainer to Varsity Wrestlir�g Team.
1997-1998 Gree�, �►cres Summer Day Camp, Rock�ille, MD, CounselorlLifeguard.
Setved as acting ur�it leader af poal staff, enforced pool safety, perfarmed
pool maintenance, and taught all levels of swimming lessons.
1993-1997 Drs. Cahen, Eig &c 11'�adden, Silver Sgring, NID, Office Assistant.�
Performed minor medical care, filing, weighing, and measuring of
�atients.
Fire Department and Community Service:
1995-Present Cabiu John Park Volunteer Fire Departmeat, Bethesda, MD,
Firef ghter/Rescuer II, Swiftwat�r Rescue Technieian-I, Amb�lance
Driver, Probationary Training Coordinator, Duty Night Coordi�ator, Du#y�
TriData Corporation , 133 Octobar 2001
Fort Worth Proposal
Part WI. Personnel
Medical Service Systems class that d�veloped an EMS System far a
small �illa�e in 5outhern India.
1997-1999 The George Washington University 1�Iedical Ceater, Washington,
D.C., Assistant Residency Coordinator. Mr. Orgen organized the
pracedural components of application materials, interviews, and
selection of residents into the Surgical Residency Programs. He
participated in creating a budget for the Surgical Residency Progz'ams,
and created and maintained performance evaluations.
Summer 149$ J'oel A. Aronowitz,lVl.D., inc., Los Angeles, California, Office
Manager.
1997, 1996 Assistar►t. Mr. Orgen cantacted insurance companies regarding patient
billing and refetrals. He also assembled and maintained new and
existing pafient charts, scheduled patient appointmen�s, and perfarmed
- other administrative tasks.
Certi�cations:
National Registered Emergency Medical Technician-Paramedic
BLS Cazdiopulmanary Resttscitation (CPR) Instructor
Advanced Cardiac Life 5upport (ACLS}
Pedia�ric Ad�anced Life Support (PALS}
Basic Traurna Li% Support (BTLS) •
Spec'ral Interests:
Basketball, Golf, Reading, and�Art
TriData Carporation , 132 October 2001
Fart Warth Proposal Part VI. Personnel
����� �����
Education The Gearge W�shington University, Washington DC, Bachelar of Science
in HeaIth Sciences, May 2001.
Hanors and Awards:
Fresidential Academic Scholarship
Out�tanding Academic Achie�ement �i�ation
Dean's List
Professiaaal Experience:
5/20�0-Present TriData Carporation, Arlir►gion, Virginia, Research .Analyst.
Mr. Orge� received a Bachelar of Science degree in Health Sciences
with a concentration in Prehospital Emergency Care. Mr. Orgen assists
in.the research, data collection, and analysis oFemergency medical
s�rvice systems for camprehensive fire and EMS studies. Mr. Orgen
participated in writing the EMS chapter for khe Houstan report,
"Comprehensive Review of the Houston Ftre Deparlment," in which he
analy�ed the problems and made recommendations ta their systern. Mr.
Orgen has also worked on the inter jurisdictional camparisons for many
of our recent studies including Everett,l�VA; dacksor�ville, FL; Ottawa,
Canada; and Palm Beach County, FL.
As a Research Analyst, he has implemented his experience in working
with clients, researching, analyzing, and culminating in a written or orai
presentation. He offers a unique combination of interpersanal and
arialytical skills, dedication and diligence, making him an excellent
adciition to t�is team.
112000-5/2p01 EmeRG (Emergency 1�edical Response Group), Washington, DC.
. Emergenay Medical Technician. The Emergency Medical Response
Group .is a DC-licensed first response, non-iranspart agency operating
under the auspices of the Georgs Washington University. The service is
managed primarily by GVY undargraduate st�d�nts and pravides
emergency medica! care at the en�anced BLS level to GW students,
faculty, and staff.
212000-5/2000 H�alt� Risk 1Vla�agement Group, Iac., Washingtan, D.C., Intern.
Mr. Orgen reseazch�d en�ironmental and public health issues thraugh
nervspapers, magaxines, professional journats, and internet searches.
Mr. Orgen also assisted in developing questionnaires to identify and
intervene against nealth risks from wireless communications.
9/1999-1/2041 The George V�ashington U�uiversity, Washington, D.C., Team Leader.
Mr, Qrgen-served as a Team Leade� far the Anatysis of Emergency
,
TriData Cnrparation , 131 �etober 2001
Fort Worth 1'roposal
Part VI. Personnel
Texas Quality Conference, Austin, TX, 1993; "Tatal Quality Manag�ment in the Austin
Fire Department." •
Western Fire Chief s Associati�n, Las Vegas, NV, 1993; "Quality Customer SerVice
Nationai League of Cities, Orlanda, FL, 1993; "City of Austin's BASICS Process."
International Association of Fire Chiefs, Anaheim, CA, 1992; "Improving Fire Service
Customer Service."
TriData Corparation , 130
October 2001
Fort Worth Proposal
1978 Austin Fire Department, Austin, Texas, Fire Specialist.
1976 Austin Fire Department, Aus�in, Texas, Firefighter.
Professional Awards, Certif�cat�ons, and 1Vlemberships:
Part VI. F'ersonnel
- Awarded Austin Fire Department Meda1 ofMerit, 1992.
- Awarded Bill Randleman/Fire ChiejMagazine Fellowship, I9�1.
- Selected to cantr�bute a regular column on rnanagement perspectiv�s �o the NFPA
Journal.
- Elected ta the Board afthe Metropolitan Fire Chie�'s Sectian, IAFC.
- Appointed to National Fire Protection Association's Urban Fire Forum, 1994.
- Appointed ta the Board af Directors of NFPA's Research Foundation.
Publications;
"Management matters," NFP�I JournaC, R�gular Columnist.
"Fire Departme�nt �Administration and 4perations," NFPA Hand6aok, 18th Edition.
"Fire Departments," Warld Book Encyclopedia, 1997 Edition.
"Recruitment and Retentinn Strategies fnr Fire Department Engineers," NFPA Jaurnal,
7anuary I993.
"The Quality Service Challenge: The Austin Fire Department's Respar�se," Fire
Engineering, September 1992.
"Take This J'ob and Love Tt-Assignment of Uniformed Personnel ta Staff Pc�sitians,"
Fire Chief, August 1992ISeptember 1992.
"Customer Service: Making It Work," Fire ehief, Scptember 1991.
"A Model to Tntroduce Customer 5ervice Methodology in the Fire Service Regulatory
Role," Fire Chief, March 1991.
"Personnel Appraisal vs. Personn�l Development: Implementing the New Pragram," Fire
Chief, Fabreiary 199�; "Austin's Personnel Development Procedura," Fit�e Chief,
January 1990; "Researching the Options," Fire Chief, December 1989.
Presentations:
Presen#ed a paper on "Visionary Leadership" at the Institute of Fire Engineers
Intemational Conference in New Zealand, 1996.
Intemational Conference: Managing for Results: Advancing the Art of Performance
Measures; LBJ Schval o£Public Affairs, Austin, Texas, 1995; "Fig,hting Fire With
Facts."
Mekropolitan �'ire Chiefs Section Conference, Montr�al, Canada, 1.995; "Dance With
Wha Brung You."
Represented the U.S. Fira Service at an intemational conference in Wales, U.�C., May,
199�b; "Quality Serviee Manag�ment: '
National Fire Protection Assaciation, Orlando, FL, I993; "Recrtiitment and Retention of
Fire Protection Engiaeers."
National Academy of Public Administratian, Washingtan, DC, 1993; °`City o�Austin's
BA�ICS Process."
TriData Carparation , 129 October 2001
Fort Worth Proposal
����� ����������
Part VI. Personnel
Education: Masters Degrse Candidate, Public AdministrationlPsychology, Southwest
Texas Stat� University
Public Executive Institute, University of Texas at Austin, The Lyndon B.
Johnson School of Public Affairs
B.A., Fire Administration specializatian, Western Illinois University
Executive Fire Officer Program, National Fire Academy, 1993
Honors:
Experience:
f.�'l'I��
Austin Fire Department Medal ofM�:rit, 1992
BiIY Randleman/Fire Chfef Magazine Fellowship, 1991
Austin Fire Departme�t, Austin, Texas, Fire Chief, Department Director.
1989 Austin Fire Depar#ment, Austin, Texas, Assistant Fire Chief �Assistant
Department Director). Overseeing Communications, Preventian,
Investigations, Public Education/Ynformation, Tra�nin�, Hazazdous
Materials, Engineering Services, and the �Ffice of Emergency
Management. Includes an interim assignment as Assistant Chief of
Op�rations
1989 Austin Fire Department, Austin, Texas, Acting Assistant D'irector of
Administration (AFD's Chief �inancia! and Persannel Officer.
1988 Austin Fice Departm�nt, Austin, Texas, Batallion Chief. Managing the
Communications/Com�uter Services Division. Selected to serve as
management intem in City Manager's Off ce, 1988. Acted as
manag�ment assistant to Assistant City Manager. Selected to establish
new pnsition of Critical Issues Officer. Contributing team member of
Department Executive Staff,
19$7
1984
1982-1986
Austia Fire Department, Austin, Texas, Acting Chisf. Assigned ta
Communication/Computer Services.
A,nstin Frre Department, Austi�, Texas, Captain. Assigned to
Operations truck company and Rescue/Hazardous Materials unit.
A+ustin Co�nmu�ity College, Austin, Texas, instruator. Fire Science
Curriculum.
198 i Austin Fir�e Department, Austin, Texas, L�eut�nant. Assigned to
Prevention Divisian; cross-trained as TnspectorlInvestigatar. Assigned tv
Pub�ic Education Section. Assigned to Fire Chief s Offce, Fublic
Tnformation Officer. Assigned to Cammunications Section, Dispatch Shift
Officer. Assigned to an �perations engine company.
TriData Cnrporation 1 128 �ctaber 20�1
t-
Fort Warth Proposal
- Orange County, Flnrida
- Portland, Oragon
� S#ate Call�ge, Perinsylvania
- Seattle, Washington
- Tacoma, Washington
Police-Fire Arson Unit Management Studies
- Baltimore County, Maryland
- Buffalo, New York
- Indianapolis, Indiana
- Saginaw, Michigan
- Youngatown, Ohio
Major Fire Investigations
- Atlanta, Geargia
- Chicago, Illinois
-- Fairiax County, Virginia
- Miami Beach, Florida
- Philadelphia, Peru�sylvania
Part Vi. Personnel
Planning Studies
- Frajection af AIDS papulations, Baltimore, Maryland Metrapolitan Area
TriDataGorporation , 1x7 October2Q�Ul
Fort Warth Propasal
Part VI. Persannei
Fire Department Cammunications Manual: A Basic Guide ta System Concepts and
Equipmertt. Federal Emergency Management Agency, U.S. Fire Admi�istration, 1995.
(co-author}
"Hig�►-Rise Of�ice Building Evacuation Planning: Human Factars versus'Cutting Edge'
Technologies." Journal of Applied FYre Science, Vol. 4, No. 4.
"Explaining Salary Levels in khe Public Safety 5ectar: The Effects of Parity and Otlner
Municipai Policies," Review of Public PersonneC Administratian, Vol. Xi'V, Summer
1994, pp. 5-25. (co-author)
Seattle Fire Department Management Study, prepared by TriData for the City of Seattle,
March 1991.
"High-rise Office Buiiding Fire, �ne Meridian Plaza, Philadelphia, Pennsylvaziia, "U.S.
Fire Administration, February 1991.
"Fire Protection in_the Centre Region, Per�sylvania: A Review of Alp�a Fire Company
Operations, Organi�ation, and Eifectiveness, Final Report," {principal author), Cenkre -
Region Counci! of Governmer►ts, 1990.
"Five-Fatality High-rise Office Building Fire, Atlanta Georgia, "U.S. Fire
Admi�istratian, 1990. .
"NFIRS Fireiighter Casualty Data: A Preliminary Assessment of Credibility�and
Usefu�ness" {co-author Philip Schaenman), National Fire In%rmation Council, February
1 �sa,
"Nine Elderly Fire Victims in Residentiai Hotel, Miami Beach, Florida, "U.S. Fire
Administration, 1990.
"Pawer Off to Ha�d-wired Smoke Detector irt Nine-Fatality House Fire, Peoria, Illinois,"
(co-authar with Daniel J. Catpenter) U.S. Fire Administration, 1989.
"Gasoline Tanker Incidents in Chicaga and Fairfax County, Virginia: Case Studies in
Hazazdous Materials Planning," U.S. Fire Administratian, I989.
"An Effectiven�ss Comparison af Sprinklers and Compaztmentation for High-rise Offic�
Building Fire Protection as Detailed by New York Lacal Law 5(1973} for the y�ar 1981�
1985, unpublished Masters thesis, John Jay College, 1990.
Partial List of Cansulting P�ojects:
Comprehensive Fire, Emergency Medicarl, and Emergency Management Studies
- Washington, D.C.
- East Lansing�Meridian Township, Michigan
- Colorado Springs, Colorado
-- Nashville, Tennessee
- New Britain, Conn�cticut
TriD�ta Corparation , 126 October 2001
Fort Worth Proposal
Paft VI. Personnel
Jennings respanded to inquiries from th� media and the public and assisted
with information dissemination at emergency scenes.
14$5-1986 li'Iont�omery Caunty, iA'Iarylaad,.Fire ar�d Rescue Commission,
Budget Aide. Mr. Jennings assisted in the review of over $40 million in
budg�ts and was responsible for research and computatians used to
formulate recommendatians to Comtnissioners.
1985 Baltimore Gas and Electric Company, SecuritylFire revention.
(Summer) Mr. Je�nings revised and d�velaped training materials
. including a nuclear faciiity fire brigade nnanual, a�refighting training
school boaklet and an instructional program far fire departments.
1984-1985 Public Technology Tnc., Consultant. Mr. Jennings researched and wrote
a comprehansi�e document on mass transit fire safe.ty for the U.S.
Departmer�t of Transportation. He prepared marketing case studies and
provided technical assistance to the marketing ofsoftwar� and praducts.
19$4 Maryland, Department of Fire a�d Rescue Services, Monkgomery
County, Maryland, Intem, Communicafion 5ection. (Sumrner) Mr.
3�nnings analyzed response times to evaluat� proposed statian locatians
and developed parameters identifying high activity response areas.
Pro�essional Awards, Certifications, gnd 1Vlembers�ips:
Firefighter of the Year, 1989
Line Officer of the Year, 1990, Hillan�ale Volunteer Fire Depac�tment
Fire Marsha�s Association of North America: Associate Member
National Fire Protection Association
American Statistical Association
International Association for Fire Safety Science
National Trust for Historic Preservation
Regional Science Association Internatianal
Urban and Regianal In#'ormation Systems Assvciation
Certified Fire Izaspector II, National Professional Qualifications Board (NFPA/IAFC}
Certifed Firefighter III, State ofMaryland
Selected Bibliography:
"Sacioeconomic Chazacteristics and Their Reiatianship ta Fire Incidence: A Rer+iew o£
the Lit�rature." Fire Technology. vo135, na. 1, pp. i-34.
"U�'ban Fire Risk: Using GIS to Connect Fire, Census, and Assessor's Data." Regional
ScienceReview, Vol. 17 (1998) pp. 105-112.
TriData Corporation , Z25 October 20Q1
Fort Wo�th Proposal
Part VI. Persaru�e!
praject for the US �'ire Administration. The �cornprehensive manual
covered system design, policies, and rautine emergency communications.
Jennings pariicipated in site visits to Los Angeles County, Huntingtan
Beach, Califomia, and Mantgomery County, Pennsylvania, and was
Deputy Project manager af severai studies including comprehensive fire
and EMS studies for Seattle, Washington, and Tacoma, Washingtan. He
was project rnanager for a comprehensive study of the State College,
Pennsylvania fire department.
Jer►nings' also assisted in the conduct and review of rrzajor fire '
investigatians for USFA, including the One Meridian Plaza high-rise
of�ice bt�ilding fire in Philadelphia, a residential hotel fire in Miarni Beach
that killed nine elder�y people, an Atlanta five-Fatality high-rise office
building �re, arid others. He also contributed to fire data analyses, and
technical research and review of materials for public fire education
campaigns.
1979-1994 Fire Department/Rescue Squad, Sergeant. Mr. Jennings was an active
firefi•ghtar and ofFicer in New York State and Marylan�. As an active
member of the Hillandale, Maryland Volunteer Fire Departmer�t, a
combination department, he served as a metnber of the Board af Directars
from 1 R89 to 1991. Hc served as an Emergency Medical Technician on an
Advanced Life Support ambulance in Montgomery County, Maryland.
From 1991 to 1994, he was art active firefighter with the ithaca Fire
Department.
1988-1989 Uni�ersity of iViaryland Fire Protectian Be�reau, �'ire Protection
Speciafist. Mr. Jennings reviewed architecturallengineering pians for
renovatians, fire alarm and fire suppress'ron systems, conducted fire
inspections and cade inte�pretations for various occupancies. He
per#'armed extensive acceptance testing and rvutine testing af fire alarm
and suppression systems.
Mr. Jennings develaped a computer database for incident report analysis,
designed a program to enhance reliability of fire alarm systems and
provided support and liaison with th� fir� department and palice. Jennings
also act�d as an agent of the State Fire Mazshal with the titie of Sgecial
Assistant State Fire Mazsha�.
1987�1988 Qaality F�re Protection Cansul#ants, inc., Consultant. Mr. Jennings
conducted fire sa%ty in5truction, fire driils and fire warden team
arganization for occupants of high-rise office buildings. H� consulted
with building management on f re safety issues and fire code compliance.
He alsa inspected high-rise office buildings for compliance with
applicabie cades and goad fire safety practices.
1986-198'� l�ew Yor�� City Fi�e Departmer�t, Office of the Assistant Fire
Commissioner, Press Relations, New York, New York, Intern. � Mr.
TriData Corporatinn , 12�{ Oc#ober 2001
Fort Worth Prapnsa!
�b�R��� J�N[�INGS, PH,�.
Pa�t VI. Personr►ei
Education: Ph,D., City at�d Regional Planning, 19�6, Corn�ll' Ur�iversity, Ithaca, New
York.
M.R.P., Master of Regianal Planning, 1994, Carnell University, Tthaca
New York.
M.S., Fire Protection Management, 1990, John Ja.y College of Crianinai
J'ustice, City University af New Yark.
B,S., 3ournalisrn, 19$6, cum laude, University ofMaryland.
A.A., Fire Science, 1984, Montgomery College, Rockville, Maryland.
Honors: ICappa Tau Alpha, National JournaIism Honor Saciety, 19$6.
Exemplary Community Service Award, Department of City and Regionat
Planning, Cornell University, 1996.
Experience:
I997-Present John,,�ay Colfege of Crirninal Justice of t�e City University of I�iew
York, New Yorlc, New York, Assistant Professar. Develop and instruct
caurses in the uridergraduate degree programs in Fire Science and Fire
5ervice Adrninistration; Master's degree programs in Public
Adrninisiration and Protection Management (f re safety and security).
1991-Present Consultant, TriData Corporation, Peekskill, New Yark. He consults on
�re and EMS management studies and conducts fire investigations far
TriData Corporation. He served on TnData's team that did comprehensive
fire and EI�iS studies for Colorado Springs, Colorado; East Lansing,
Michigan; Des Moines, Iowa; Portland, Oregon; Orange County, FIorida;
and others.
Jennir►gs is also active with TriData as a member of the USFA Arsan Unit
Management Technical Assistance Project. Ha has provided assistance to
5aginaw, Michigan; Indianagolis, Tndiana; B�£falo, New York; and
Baltimore Cour�ty, Maryland.
1993-199� Baard af Fire Cammrssianers, Ithaca, New York. Appointed by Mayor
in August I993, elected Chair, 1�94. Responsible for oversight and
administration of the fre and rescue service for the City and Town af
Ithaca, inctuding Cornell University and Ithaca College, impro�ed the
accountability of th� Boaxd and tne effectiveness of the f�re department.
Areas af empf�asis included development and utilization o�management
information and improved coordination with other city agencies. He
initiatad a comprehensive study leading to a complete change in
deplayment of personnel and equipment.
1991-199�4 �thaca Fire Department, ithaca, New York, Valunteer �'irefighter/EMT.
1989-1991 Tr�iData Corporation, Arlingtan, Virginia, Research Associate. Mr.
Jennings was Deputy Manager of Fira Services Communications Manual
, �
TriData Corporation , 123 October 280 i
Fort Wotth proposa!
Part VI. Personnel
Strategic Business Systems Planning, and Price Waterhouse and Delait�e Touche
application development methodologies,
� Braad experience in TT management including: strategic systems planning,
software conversian, platform conversion, disaster recovery planning and testing,
client server develapmen�, decision support development, main&am�
development, vendor software selection and implamentation, change
management, and risk benefit analysis.
� Strong business acumen due to training and experience including: MBA, AMA
Financial Analysis, AMA Strategic Pjanning, experienced with b�xsiness systems
(A/R, AIP, P/O, PPV, G/L, Cost Accounting, Triventary Contral} and 5+ years
with a big five. GeneraZ management training includes Interaction Associates'
Facili�ative Lead�rship, TQM, and Miami Herald Leadership. �
� Certi�eci in SAP Finattcial Accaunting and Cantrolling Modules, Andersen
Consulting SAP Partner Academy, 1995. FI/CO madules include: General
Ledger, Accounts Receivable, Accounts Payable, Ass�t Accounting, Cast Center
Accounting,' Internal Orders, Profitability ,A.tialysis, Prof t Center Accounting,
Extended General Ledger and Report Writer.
� Braad experienee in numerous ind�stries including: health care, newspaper
publishing, ttuck manufact�ring, heavy highway construction, aggregate stone
and coal mining, building materials supply, public utilities, and loca! government
functions {finance, budget, fire code enforcement, emergency management, IT,
building code enfarcement, etc.).
� Knowledge oFHTML, Sybase, MS Aceess, WindowsNT, Window�s95, Business
Objects, Turbo Pascal, and Turbo Image. ,
� Understanding of LTNIX, MVS/XA, MPE/I3C, TCP/IP, CICS, VSAM, Cobol, a�d
Assembly,
TriData Coiporatioa , 122 October 20q1
Fort Worth Proposal
Part VI. Personne3
Accountants, a Busir�ess Office Supervisor, a Health Care Planning
Specialist arcd staff in payroll, accounts payable, billing and collections).
She directed the zmplementation of a clinical fee system far Primary
Health Care Clinics, development of a program and account center cost
accounting system to maximize grant re�venue, and revision to the cost
basis anc� allocation methods for Med'zcare cost reimhursement which
resulted in additional f�deral revenue. Ms. Haley directed cons�ruction
activities, inspected construction-in-progress and approved progr�ss
payments far constructian projects totaling $4 2nillion.
19?2-I977 I'Vletropolitan Government of 1�lashv�lle Davidson; County, Tennessee,
Supervising Pragram and Performance Analyst, Finance Department.
Ms. Haley l�d special projects for the Mayor, Director of Finance and
Assistant Director of Finance, analyzed departmental budgets and
supervis�d two analysts. Ms, Haiey led a compr�hensive investigatian of
the Department of Codes Administration which resul�ed in establishing
professianal certification pragrams for building, electrical, plumbing and
housing inspectors; instituting performance standards; establishing new
staf�ng requirements and instituting cross-training programs between Fire
and Building Inspectors, She was Assistant Project Director of a
government-wide Eft'ectiveness Measurement Program whieh �nstituted
nationally-recognized performance measures for city services. These
' standards were recently recognized by Vice I'resident Gore. Ms. Haley �
designed and irnplemented a cost accounting system and employee time �
keeping system for the Department o£Paxks and Recreatian and assisted in F,
designing and implerrienting two budgeting systems.
Skills:
� Excellent verba�, wri�tsn and graphical commur�'rcation skills using MS Word, MS
Pawerpoint, ABC Flaw Charter, Word Perfect, Visio, Flowcharting N, and MS
Excel.
�� Excellent analytical skills. Train�d in Applied Learning CASE, Applied Learning
ADICycle, Yourdon Structured Analysis, Yourdon Stntctured Systems and
Program Design, Data Flow Diagramming and Enkity Relatianship Madeling.
• Excellent organizational skills using Lotus Organizer and Franklin Day Planner.
Trained in Time Management (Franklin's TimeQuest).
� Excel�ent project manag�rnsnt skills using MS Project and Prolect Workbench.
Pro�en leaderslup completing iarge scale complex prajects on time and within
budget.
� Prflven leadership as IT Mar�ager directing complex cross-functional projects in
dynamic changing environments in various industries and managing t.he comp�ete
applicatian cycle {requirements definitio�, system and process design, test
' e�gineering, application deploycnent}. Trained in Deloitta Tauche & IBM
TriDataCotparation , 121 October2W1
Fart Worth Proposa!
Part VI. PeTsonnel
a five-year plan far corporate busit�ess systems and trained a cross-
functional team of Vice Presidents and Directors in TBM's Business
Systems Planning Methodology. The initial planning eff�rt was
completed on time and 10% under budget. Estabiished a BSP Advisory
Committee ta set priorities and monitor IT development proj ects. She
planited and lead a cons�lidation of an independent business region inta
the corporace systems. The project was completed on time� within budget
and reduc.ed arinual expenditures $200,OQ0 through a 54% staffredt�ction
and closing a data center. Rated tan on a scale of ten hy the CFO. She
planned and directed a Genera! Ledger Development Project. The project
was com�leted on time and provided khe first on-line capability for
corporate financial consolidation, interim repo�ting by legal entity,
management reporting using multiple reporting structures and weekly
operationat perfarmance report'rng. Lead a Coding 5tr�.�ctures Project
which develaped a new chart of accounEs, th� managemcnt reporting
ro�lup structures and t�e d�tail cost center structures. As a member oFthe
Top Management Crisis Team, Ms.�Haiey planned and direeted daily
s�rvival strategies to recover fram a failure af cotporate systems.
Mar�aged aad trained the Accounts Receivable staffand processed a 2.5
month back log of unbilled receivables.
1980-19$5 Deloitte Tauche, Nashviile, Tennessee and At�anta, Georgia, Manager,
Management Advisory Services. Ms. Haley was a lead member oP a
cross-functianal team ta design and irnplement the financial systems and
manufacturing interFaces during construction and stat#up of a truck
manufacturing �acility for Nissan Motor Man��actur�ng Corporation,
USA. She lead respansibility for def ning requirements, de��loping a
systems design and implementing a paperless accflunts payable� �CCOUL1tS
receivable and letter of credit payment systems. She designed a paperless
purchase price variance� 3-way matching (invaice, p�rchase order, receipt}
system. Ms. Haley analyzed and deFirxed requirements far i�tter�`aces
between the iinancial and cost accounting systems and purchasing,
inventory control, trans}�ortation, free tra�e zone and manufacturing
. process control systems. She managed cross-functional performance
assessrrtent of a Iarge IT d�partment and developed a plan to iunprove
planning, system development, computer operations, and to migra#e to a
new hardwar� configuration. She was the Proj�ect Lead to define
requirements and recommend the future development direction for Bell
Atlantic's purchasing and accounts payable functians. And Ms. Haley
managed business systems and IT consulting projects and marketed client
services in a variety af industries: automative manufacturing, wholesale
building products distrit�ution, higher education, regionai beil operating
company, public utility, state and local governments, and a legal firm.
1972-1980 iVletrapoli�au Gavernment a�I�fashviIle Davidsan Caunty, Tennessee,
Director, Management Asialysis Division, Health DepartmenC. Ms. Haley
directed the finance, budgeting, planning and grants administration
functions and managed a professionai and cIerical staffof tweive (thr�e
TtiData Corporation 120 October 2i�41
Fort Worth Proposal
Part VI. Personnel
and recammend sof�ware solutions for admissions, discharge and
transfers; patient charting; patient and surgical procedure seheduling;
hospital i�illing; physician bil�ing; supplies inventory control; procedure
pack assembIy and billing; instruxx►ent maizagement; case management;
staff scheduling; and payroll, and d�v�laping an
implementatian/integration strategy and project plan. She also provided
leadership and direction to develop a Change Management pr�cess for
VUMC. �
�4/95-11/95 Cbaptec Group Iac., Trving, Texas, Consulting Associate. Ms. Haley
provided system implemen�atiot� consulting to Anheuser Busch �
InternationaI, Inc., Metal Container Division, far implementing SAP
Financial Accounting and Cor►trol[ing mvdules. She is certi�ed it► SAP
Financial Accaunting and ControlLing Modules, Andersen Gonsulting SAP
Partner Academy, 1995. FI/CO modules include: General Ledger,
Accaunts Receivabl�, Accounts Payable, Asset Accounting, Cosi Center
Accounting, Internat Orders, Profitability Analysis, Profit Center
Accaunting, Extended General Ledger and Repart Writer.
1990-1995 The tVliami Herald Publishing Company (IVIHPC), Miami, Florida
Manager, Syst�ms And Pragramming DepartmenE, IT Division.
Ms. Haley managed an IT prof�ssiona! staff of 15 respansible for
developing business systems to support order entry, classi�ed ad sales,
pricing, accaun�s receivab�e, billing and collection, and decisian suppart
for the Advertising Sales Divisi�n. She directed ser+eral concurrent cross-
fur�ctional efforts: converted from an TBM mainfrarne architecture (3Q81,
MVS/XA, CICS, VSAM.IDLI, Cabol/Assemb�y, 3270 communicatian} to
networked HP3000's (987, 957, 957, MPE/UY, VPlus, Turbo Image with
Omnidex indexinglfCSAM, Cahol} and HP9Q00 {Unix, Sybase, TCPIIP
communieation) architecture. She converted a clientlserver Classi�ed ad
order entry and pagination application written in T�rbo Pascal, IBM Cobol
and CICS with VSAM file structure and 327D communicatzon to HP
Cobo�, Turbo Image with Omnidex indexing file str�acture with TCP/IP
. cornmunication using WRQ Reflections and PPL for approximately 134
on-line users. She implemented a clienVserver dacisian support system
(MSS from Media Data Technalagy, Inc.) an HP Unix using Sybase file
structures and Business Objects as an end user reporting tool. Ms. Haley
conv�rted historical reporting data from VSAM to Sybase tables and
, developeti a daily conversion method to create a seamless transition as
variaus projects were implemented. She implernented a display ad order
entry/AR/hilling software package for appraximatsly 60 on-line users, and
directed numerous large scale software d�velopment pro}ects to enhance
functionality, ali of which were delivered on-time and within budget.
Maintained aver 1 million lines of custam code. Reduced staffby 1/3.
19$5-19�9 Rogers Group, Inc., Nashville, Tennessee, Director, Business Systems
Planning Department (BSP). Ms, Haley dixected carporate business
systems strategic planning and business design of IT systems. Developaci
TriData Carparatioa 1 119 Octaber 2041
Fort Wortta Pr�posal Part VI. Persannel
AflA��bA Vld�f���Hp►��Y
Education: Master of Bnsiness Admir�istration, Owet� Graduate School af
Management, Vanderbi�t University, Nashville, TN, 1976
Bachelor of Arts, George Peabody College, NasY�ville, Teruiessee, 1972
Certified in SAP Financial Accounting and Controlling Modules,
Andersen Cansulting SAP Partner Academy, 1995.
Experience:
i998-Present Word Consultauts, San Angeto, Texas, Consultant. Ms. Haleyprovided
projact leadership to ptan and dzrect disast�r recavery testing for the
central computer center for Var�derbiIt University Medical Center. She
provided IT consulting ta analyze t�►e perfarnzance of the IT function and
quality of data %r management decision-rnaking for the Fire Departments
of Chicago and Colorado Springs. Changes in organization, pracedures,
systems, development direc�ion and IT management practices were
reeommended to imprave operatians. She pro�ided getteral management
consulting to assess tt�e operational structure and perFormance, to evaivate
staffing requiremerits and to reeommend impmvements to tap Fire
De�artment managament of Chicago and Colorado Springs. The functions
assessed included emer�ency management an� preparedness, fire and
building code enforcemcnt, plans reviews, finar�c� {accounting, operating
and capital budgeting, purchasing, cosc accounting, payroll, time and
attendance), planning and budgeting, acjd human resources.
1995-1998 Vaaderbilt University 11�iedical Cenf�r, Information Management
Manager, Health Sy$tems Projects. Ms. Haley provided leadership and
direction to develap, fest and implement rsrriote �ot sit� recovsry a�d
business restoration iar the hazdwace and so�ware located in the central
computer center af V[JMC. This involved; recavering an IBM ES9040
MVS/ESA (running under VM with 54O+Gb DASD farm, multipTe CICS
regions, DB2 system and various system soflware p;roducts); a RSfi000,
� AIX with mirrored discs; a AS4Q0, OS/400; a DEC VAX with mirrored
discs; various communication linlcs between platforms (including TCPlIP)
and two switched T1 lines as the network link between servers at remote
site and servers at VTJMC; and various application saflware systems. She
provided direction for 10 cross-#'unctiona� IT warking teams to develop
sub-project plans, operatianal procedures and data sets required for
recovery. She coordinated�disaster declaratian and rscovery
responsibilities with various departme�ts across the university. She
provided direction to application proiect managers to evaluate the
castlbenef t af on-line and batch recovery, ta assess the current feasibility
of Yecovery, and to devslop detail plans %r batch and on-line racovery.
Sh� provided leadership and direction ta the Qperative Services Division
af WMC to evaluate and irnplement clinical and administrative systems.
This i�tcluded: leading 5 teams of clinical and administrative managers and
. staff (approximately SQ �sers} #o define requirements, evaluate alternatives
TriData Carparatzon , 118 �ctober 2001
Fort Worth Prapnsal
Part VI. Personne]
on Communications. During lais career has had axiensive expexience in search
and rescue (S,AR} misszons and the coordi�nation and control of the same.
� Has beea and is a frequent speaker on the subj�ct of £'�re servic� �ommunications
at meetings, courses, conferences and serninazs.
� Develaped comrnunications procedures for Incident Cornmand systems for
regianal Police/F'ir�/EM5 mutual aid operations.
� Served as an "subject matter expErt" on various past incidant reviews, critiques
and inveStigations.
� Provide consuiting se�-vice ta other agencies and junsdictions on a wide variety af
emergency communicatians issues including orgattization, consotidation,
personnel and training, 911, radio, etc.
+ Serve as an expert wi�ness in proc��dings involving a variety of public safety
communications center equipment, operational and personnel matters.
TriData Corporation , 117 Uctober 240I
�ort Worth Proposal
Part VI. Personnel
Association (NENA}, is the past President of the Virginia Chapter of
APCO arid is the Executive Council member representing the Virginia
Chapter. Recently, he was a member of a commitfee of national experts
that developed the APCO National Public Safety Telecomrnunicator
Training Standazd. Additionally, Steve serves as Chair and Vice C�air of
the Metrapolitan Washingtan (DC) Cauncil of Governments FirelRescue
Communications Comrnittee and Police Cammunicatians Camrnittee
respectively. Alsa, Steve is the Chair of the FCC r�gian 2Q (comprising
Matyland, the District af Columbia and the six (6) northern counties of
Virginia) Public Safety Communications Planning Committee.
1961-1485 District of Columbia Fire Department (DCFD), F1re/EIi7[S
Communications Division, Washington, D.C., Chief, FireIEMS
Commuz�icatinns Operatar. During eighteen years service in the DCFD
Fire/EMS Corr�munications Divisian, he served in every operations
position and had extensi�e experience in effecti�e and efficient
com�nunicatiorts o�eration$ for a wide variety of challenging incidents;
i,e., airplane crashes, mass casualty incidents, railraad accidents,
hazardous material incidents, civil disturbances, and major fires.
Prior to working in cammunications, Mr. 5ouder spent seven years in the
field as a fire�ghter.
Prrofessional Memberships:
� Cttairman, Metropolitan Washington Cauncil oiGovemments (COG) Fire
Communications Officers Committee. Deveioped communications procedures
for �ncident Command Systems for regional ftre set-vice rnutual aid op�rations at
rnajar disasters.
� Coordinato�, Northem Virginia Fire Service Regional Response Prograum
(NOVA). �
� Member, Associated Public 5afety Communicatians Off cials (APCO)
Interc�ational
� Fixe Service Communications Committee
� 911 Committee
� Commitkee an the Accreditation ofPublic �afety Communications Centers
� President, Virginia Chapter af APCO
• Chairman, Qperations Cammittee FCC.Regian 20 (Maryland, Washington, DC &
Northem Virginia} Public Saf�ty Communications Plan.
General Experience:
� Served as a mamber of the U.S. Cnast Gvard {USCG} Reserve for forty years with
the rank of Sen�ior ChiefPort Securitymen. During 198�'-1989 repres�nted USCG
an NFPA Sub-cammittee 1405 {Recommended Practice of Land-Based Fire
Fighters Wha Respond to Marine Fires). In this capacity developed the Chapter
TriData Corporation , 116 October 2001
Fort Worth Proposal
������� ������
Experience:
Part VI. Personnel
1991-Present TriData Corporation, Az�lington, Virginia, Emergency Communications
Consultant. Mr. Souder servEs as a key technical consultant on ernergency
cornmunication systems for the federal govemment and cities. This
included developing a Fire Service Communications Manual for the
Unzted States Fire Administration and assessing emergency
communicatians as part of EMS and fire studies for Calvert County,
Maryland; Chicago, Illinois; Houstan, Texas; Seattle, Washingtan;
Portland, Oregon; Dallas, Texas; Paim Beach Caunty, Florida;
BakersfieldlKern County, Califomia; St. Augus�ine and St. Jahn, Florida;
Notwalk and Groton, Connecticut; Washingtor�, D.C.; and others.
Sauder brings cammon sense, strong interpersanal skills, and a practical,
user-based �isian af t�e future regarding how the wire�ess
communications revo(ution can benefit govemment in the delivery of
services to the community.
1985-Present Emergen�cy Communications Center (ECC), Arlin.gtoa, Virginia.
Administrator. As the Administrator (Division Chief} of the Arlington
County, Virginia ECC, he manages a state-of-the-art communications
center utilizing Enhanced 9-1-1, cornputer aided dispatch (CAD), mot�ile
data terminals (MDT) and an 8pQ MHz trunked radia system. The ECC
serves as the 9-1-1 public safety answering paint (PSAP) and
police/fire/EM5 dispatch center,
Mr. Soudar manages a staff of fifty-five employees (calltakers, dispatchers
and administrati�e staff) with a yeazly budget of $3 million, He has
de�eloped communications stat�dard operating procedure�, policies and
pratacols For emergency incident management by on-scene ar�d
communicatians center persannel. Mr. Sauder reviews all major/unique
incidez�ts to ensure that proper and efficient cammunications practicas are
utilized. This ECC has been nationally r�cagnized as a progressive,
efficient center, utilizing ci�ilian cross-trained personnel.
Souder recently served as groject manager for the d�sign and cansttuction
o£ a new ECC, which includes a graphical user interface {GUT) and
distributed processar platforfn-computer aided dispatch {CA.D) system, a
i5 channe1844 Mhz trunked radio system an� encampassed �he design of
a new Mabile Commarnd Post vehicle. The ECC is currently upgrading its
mobile data terminal (MDT} system in a21 police patrol vehicles with
portable (laptop) cornputing devices for data entry and refirieval from the
��hicle o�r event scene. �
Ste�e is active in the affairs af the�Associate� Public Safety
Commuriication� off cials {APCO) and the National Emergen�y Number
TriData Carparation � 115 October a001
Fort Worth Proposai
"Company Offtcer" — PFD News —197b to 1977
"Company Officer" — PFD Officers Call — 1973 to 1974
"Report of Peop�e Trapped" — PFD News — January-Febnrary, 1973
Lectares aad Presentations:
Part VC. Persortnei
"The Mary Pang Fire/Analysis," Ho1y Family College, Philadelphia, Pennsylvania, 2Q00
"The MOVE Confrontation: Lessons Learned," Saint 7oseph's University, Philadelphia,
Pennsylvania, 2000
`"'MOVE Confrontatian/Ana1ysis," Holy Family College, Philadelphia, Pennsylvania,
1996 and 1998 '
"Hacrison Caurt FirelAnalysis," Holy Family Cflllege, Philadelphia, Pennsylvania, 1996 '
and 1998
"Major Incidents: Planning and Operational Considerations," Eastern Montgomery
County Emergency Ma�agement Council, Willow Gra�e, Pennsylvania, 1997
"Employee Assistance Programs," Saint daseph's University, Philadalphia, Pennsylvattia,
1993
"Incident Command Systems," Norristown Fire Department, Norristown, Pennsylvania,
1990 ..
"High Rise Fire Fighting," New Jersey State Safety Couneil, Atlantic City, New Jersey,
1990 �
"Effective Fire Tnvestigation," New Jersey State Safety Council, Fort Dix, New 3ersey,
1990
"High Rise Considerations Seminar," Montgamery County Fire Academy, Montgomery
County, Pennsylvania, 1989
l�I�litary:
United States Air Fo�ce
Ur�ited States, Iceland ata.d Japan
Air to Ground Radio Operator
i 956 to 1959
Hanorable Di�charge
United States Arnzy
United 5tates, FCorea, 7apan and Olcinawa
High Spe�d Radio Ogerator
I94g ko 195a
Karean S�rvice medal with 4 Battle Stars
Honorable Discharge
TriData Corpnration , 11�4 �cio�ier.�0�1
Fort Warth Proposat Part VT. Persannel
"Should S�bordinates Ever Challenge Orders?" — Firestation Management Advisor —
September, � 997
"You Don't N�ed All Ttt�se Boxes -- Streaznlining Your Department's �rgar�izational
Chart" — Firestation Management Advisor -- June, 1997
`°How Communicatians Equals Successfiil Fire Respanse" — Firestation Management
Advisor — May, 1997
"Don't Be Fooled: Practical Tips for Buying Firestation Equipment" — Firestation
�l�fanagement Advisor — April, 1997
"When th� Fire�ghter, Nat the Fire, Is Under Investigation: A Firs# Person Account" —
Firestation Management Advisor — February, 1997
"Drawing Your Line in the Sand" — Firestatian Management Advisor� — November, 1996
"�ndependent Outside Firms Evaluate Departaneni Efficiency" — Firestatian Management
Advisor — July, 1996
"The Cult, the Canfrontation, the Chief and the Court" — Firehouse Magazine -- June,
i996
"A Word to the Fire Investigator: Insurance and Lega� Communities Drive Ynvestigators
to Embrace NFPA 921" — Firestr�tion Management Advisor — May, 1996
"The Positive Side af Committees: Delay Aside, Cammittees Pro�ida �Cey to Problem
Solving" — Firestalion Management Advisor — February, 1996
"Everyone Needs an Umbrella! Leadership, Ma�ag�ment and Strategy Cambine to
ProtecE khe Chief Fram the Elements" — Firestation Management Advisar -- 3anuary, 1996
"Talk About Your Red Flags! City Managecs Claim ChieFs Have No Plar� for the Future"
— Firehause Managemend Advisor -- December, 1995
"Look to the Standards" — Frrehouse Management Advisor — September, 1995
"Raadmap to the Future" — Firehouse Management Advisor — August, 1995
"Do as I Do — Setting the Example" — Firehouse Management Advisor — July, 19'9S
"Firefigl�ter to Supervisor: A Quantum Leap, Part II" — Firehouse Management Advisor —
J'une, X99S
"Firefig�tter to Supervisor: A Quantum Leap, Part I" — Firehouse Ma�tagement Advisor —
May, 1995
"Uncommon Valor" — Firehouse Magaaine — April, 1495
"Tha Disciplinary Process — One Chief s Per�pecti�e" — Firehouse Management Advisar
-� April, 1995
"The Camputer and the Chief' — Commish -- March, 1995
"The Care and Preservation of Your Most Valuable Resaurce" — Cammish — February,
1995
"T�e Pros and Cons of Critiques" — Commish — February, 1995
"Invalving th� Community in Mutual PursuiEs — Seven Ways to Reach Out" — Commish —
January, 1995 � '
`"The Repart Card" — Commish — January, 1995
"Th� Press and the Fire Cliief' -- Commish — December, 19�4
"Avoiding the Dinosaur" — Comrnish — November, 1994
"The Kitchen Tahle" — Cammish — October, 1944
"The Heir Apparent: Improving Subordinate's Leadership Abilities" — Commish —
August, 1994
"From the To�Ibox: Using Qpen Fanims to Solve Problems" — Commish — July, 199�
"You and the Union: How ta Work Tagether Effectively" — Commish -- June, 1994
"The Old Timer" — PFD News --1997 to 1981
TriData Corporation , 113 Octobar 2001
Fott Worth Proposat
Part VI. Personnel
Youth Educatran/Awp�reness
- Develaped a]uvenile Firestop}�er Pro�ram to work with young
�'iresetters.
- Created a Departmental Explarer Scout Post -#644.
Ariictes:
Bridging the Communicatian Gap"- Firestation Managerrtenf .4dvisor - June, 1999
"A Fire Chie�s Guide for Keeptng Up-to-Date" - Firesiatian Management Advisor -
May, 1999
"Keeping Up Your SOPs" - Firestataon llfanagement Advisor -- April, 1999
"Is There Life After the F�re Service?" - x'irestadion Management Advfsor - March, 1999
"Learning to Delegate Authariky" - Fire�tation ll�lanageirrent Aduisor - February, 1999
"Assessing the Value of Your Training Program" - Firestation Management Advisor --
J'anuary, 1999
"Dismissal - The Ultimate Weapon" - Firestation Management Advisor - December,
199$
Evaluating �iref�ghter Perfarmance "- Firestalion M�nagement Advisor - November,
1995 �
"The Fire Chief- Legislation Connection" - Firestation Managemenl Advisor - October,
1998
"A�oiding Apparakus Accidents" -Firestation Management Advisor - Septernber, 1998
"EMS - Fire Departments l�o It Best" - Firestation Manc�gerr�ent Advisor - Sep�ember,
1998
"Facing Legal Challenges" - Firestation Managernent Advisor -- August, 1998
"Budget Fresentatians - A Primer" - Firestation Management Advisor - July, 1998
"Data Management at Yaur 5ervice" -- Firestation Managemenl Advisor -- June, X 998
"Fire S#ation Management - A Check List" - Firestatian Management Advis�r - May,
1998
"The X Factor in Deeisivn Making" - Firestatian Management Advisor - April, 1998
"Paving the Path to Advancement" - Firestation Management Advisor - Aprit, 1998
"Leader or Manager - Whic� Are You7" - Firestation Managerr�ent �Idvisar - March,
199$
"Ten Commandments for Fir�ground Operations" - Firestation tYlancxgemeni Advisar -
7anuary, 1948
"Decisian Mak�ng: A Time Tested Approach" - Firestatian Management Advfsar -
7anuary, I998, .
"Tips far Performing Well on Qral Examinatians" - Firestation Mariagement Advisar �
December, 1997 .
"The Art af Being Approaehable: How Ik Can Help Yowr Management Style" -
Firestatian Management Advisor - December, 199i
"Whaf IV1ore Imgortant Tttan Training?" - Firestation Management Advisor, November,
f 997.
"The Battle of the Badges" - Firestation Manage�ne,nt .4dvisor - November, 1997
"Fire Risk Assessment: Three Questians Yaur Dep�tment $hould Ask" - Firestation
l�Ianagement Advisor - October, 1997'
"'Used To' Isn't Here Anymore -- �iow to Imp�ement Change and Win Support" -
Firestutian Management Advisar - September, 199i
TriData Corporatian � 112 � October Z0�1
Fort Worth Proposai
Part VI. Personnel
-- Oversaw the de�elopment of a Camputer Aided Dispatch System
"Request for Propasal." The Department subsequently entered into a
contract for this $3.5 miilion installation.
— Oversaw the development of speci#'ications and subsequent adoption af
aiuminu�n as the metal of choice for r�svv en.gines, addressing a long-
term rusting problem.
— D�veloped and implemented a prograin to bill "Third Parties" for
emergency medical
— services provided by the Department. -
Administrative/Political
— The Philadelphia Fire Department was named "Best City Service
19$b" by Philadelphaa I�Eagazine.
— Draf�ed and had introduced legislation mandating smoke detector
installatian in one and two family dwellings.
— Created an Inspections Unit charged with the respor�sibility to prevent
Iass of life and praperty through the effective management of
recognized codes and standards.
-- ereated a Hazardous Materials Adrninistration Unit charged with the
responsibility to professionally and proficiently address the myriad
probierns assaciated with hazardous materials as they relate to ti�e
d�partment.
— Organized and conducted �he City's most successful Minority Inta%c
Recruitment Drive.
Persannel Management
— Estabtished a Depar�mental Employee's Assistance Program with a
complete menu of guidance areas designed ta address most emplayee
ne�ds. Coupled with ihis was the creation of a Critical �ncident Stress
Program.
— Established an Annua� Awards Day ta properly recngnize ouistanding
employee effort. .
�- Encourag�d the physical fitness of employees through a variety of
programs.
-- Developed and imp�emented a drug screen,ing program for new hires
and averall departmental drug policy as we11. '
— Developed and implemented a departmental Qolicy on smoking in the
workplace.
Fund Raising �
— Obtained privaie foundation funding for 1d0,000 srnoke detectors,
which were distributed without cost in high fire death history areas.
— Acted as Co-Chairperson for the 198i United N�gro College Fund
Municipal Campaign.
— Promoted the highest ever deparhnental sale of Hero Scholarship '
Tl�rill Show Tickets.
TriData Corporativn � 1 I 1 Octobtr �OQ1
Fort Worth Proposal
Pennsylvania Association of Arson Investigators
Keystone State Fire Chie�'s Association
Un�on Hist4rical Fire Society
Association of the 60th Signal Service Gompany
Haspikal Fire Marshals Association
Philadelphia Fire Depa.rkment Historical Corporation
Nationa� Fire Academy Aiurnni Association
Certificates:
Part VT. Pcrsonnel
Integrated Emergency Management Course, Emergency Institute - 1986
Disaster Preparedness Seminar, Em�rgency Management Institute - 19$6
Executive Develapment III, Natianal Fire Academy - 19$2
FirelArsfln Dekection, National Fire Academy - 1982
Supervision (Advanced), Philadelphia Government Training Institute - 1R67
BoardslPanels:
1991-1992 Fire Scie�ce Advisory �Committee — Community College of Philadelphia,
Philadelphia, Pennsylvania
1984-Present PAL Board afDirectors
Fireman's Hall Soard of Directors
1984-1988 Hero Schalarship Fund Executive Baard
Modern Fire Service Management �'anel, Firehouse Magazi�e Conference
1986-1987 City of Philadelphia, Labor Relations Task Force
1986 Chief af Deparkment Examination Appeals Panel, New York City
1985 Affirmative Action Panel, Metrapolitan Fire Chiefs (IAFC) �
1983 Deputy Chief Oral Baard, Baltimore
1982 Captain Oral Board, Philadelphia .
197'� Captain Assessment Center Panel, Philadelphia �
19�'S-1481 Fire Safety and Disaster Preparedness Task Force, �rban Consortium,
National League of Cities
Awards:
19$8 City of Philadelphia — "Ci#atiod'
1988 Council of the City of Philacie�phia —"Resolution"
19�8 United Negra College Fund —"Dist'snguished Leadership Award"
1988 "Philadelphuia Bowl," City ofPhiladelpiiia
1�87 Man oi the Year Award, Emerald Soci�ty ,
1986 Outstanding Public Service Awazd, Federal Emer�ency Management Agency
AcbievementslCaresr Overview:
Depariment Management
— Drafted and impl�mented a major restructuring af the Depa�tment's
organization.
,
TriD�ta Corporatian , 1! 0 October 200�
Fort Worth Yropasal
Part VI. Personnei
- Ditected an assessment and evaluation of all Departmental training
and facilitated the adoption of new programs aiong with camplete
revision of in-place training moduies.
-- Directed the developmertt af a Computer Aided Dispatch System to
enhance the seleetion and control of emergency �ehicles.
- Developed and implemented a"Third Party" billing procedur� for
emergency medical services to capture a previously o�erlooked
funding source.
- Drafted, propas�d and implamented legisla#ion rnandating smoke
d�tectar installation in ane and two family occupancies.
- Restructured and directed #he departmental Employee Assistance
Pragram including the development of a Critical Tncident Debriefing
Program.
- Directed the dev�lop�nent of a Juvenile Firestoppers Program to
address the growing probl�m of youthful firesetters.
- Developed, implemented and directed a substance abuse screening
program far new t�ires and an overalj depar�mental policy an the sarne
subject.
Deputy Chief, (1975-1984). Director of Research and Planning Unit
{1975-19$0) and Supecvisar of the Emergency Medical Delivery System.
He planned and directed fire protection and emergency medical coverage
far major city events, such as Bicentennial Celebration, 1976; 41st
Eucharistic Congress, 197b; Papa! Visit, 1979. As Director of the
Reseazch and Planning Unit, Mr. Richmond researched, prepazed,
published and distributed departmenial directives, operational procedures
and annual reports.
Battalian Chief, (1972-1975). Respansible far fire op�ratiot�s,
emergency medical activities, supervision, trainin� and fire prevention
participation for staff of 40 to &0.
Captain, (1969-1972). Responsible for fire operations, emergency
medical activities, supervision, training and fire prevention participation
For staif of 25-30. Selected for ariginal s�aff of newly formed Research
and Planning Unit.
Lieutenant, (1967-1969). Responsible for fire operatians, emergency
medical activiti�s, supervision, training and fire greve�tion participatian
for staff af 5 to 10. Served as instructor for tvvo recruit firef ghter classes.
Firefighter, (19G0-1967}.
li�iemberships:
National Fire Pratection Associa�ion
International Association of Fire Chiefs {IAFC}
Intemational Association of Arson Investigators
TriData Corporatian . 109 Octaiscr 2001
Fort Worth Proposal Part VI. Pe�rsonnel
11VIL[.o1A1�9 RICHMBi��
Education: A.A.S., Fire Scienee, Community Co�lege of Philadelghia, Philadelphia,
Pennsylvania, 1980.
Honors: Phi Theta Kappa Hnnor Society
Experience:
1990-Present TriData Corparation, Arlington,-Virginia, Cansultant. Mr. Richmond
has served as a key cansuitant on compreh�nsive fre department
maztageme�t sfudies �26 studies ta date] that include Winnipeg; Chicago,
Illinois; Washington D.C.; Omaha, Nebraska; Seattle and Tacorna,
Washington; Bellevue, t�Vashingtan; Tre;nton, Hamilton and Verr�on
�'owr�ships, New Jersey; Norwalk, Cannecticut.
Fire Loss Pre�ention, Fire protectian ar�d Fire Service li'Ianagement,
Phi�adeipbia, Pennsylvania, Gonsultant. Canceive, prepare and submit
articles related to fire service management, operations, and administration
to trade journals for publication; Sfa publ'rshed tu date.
1989-Present Hecker, Brow�, Sherry & Johnsan - Attarneys at Law, Philadelphia,
Pennsylvania, Property Loss Coorciinatc�r. Respons�ble iar coordi�ation of
the investigation of catastrophic property josses due to �re or natural
disasters. He also provida� in-house �xpertise in environmental-relafed
cases.
Fire Searvice Serttinars, Philadelphia, Pennsylvania, Lecturer.
Presentation of seminars on a variety af fire service related subjects
tailored to fit trai�ing needs.
1960-1988 City of Phiiadelpt�ia Fire Departrr�ent, Philadelphia, Pennsylvania,
Commissinner (1984-1988). Responsible for overall operation, planning, ���'
- direction, control, coardination, and training of a 2,645-person municipal
Fire Departme�t and Emergency Medical Service serving 1.6 million.
people in 129 square miles. Other accomp�ishments. include the
following:
— Responsibie for t�e preparation, validatian, presentatian, and
implementation of a$1 QO,aoa,00Q budget and the well being of 2,6�45
uniform an.d civilian empioyees along with the upkeep and
maintenance of 265 vehicles a�d 70 buildir�gs.
— Directed the development of the Philadelphia lnazdent Cammand
5ystem to facilitata operatianal control.
— Cxeated a Hazardous Materials Administrative Unit and an Insp�ctians
Unit and corripleCely revamped the Philadelphia Fire Department's
organizational structure to address tapical needs.
Tr�nar� co�r��oo � 108 o�tob�t �ao �
Fort Worth Proposal
Part VI. Persannel
Chairman oithe Entertainm�nt Committee IAFC Metro Meeting 1981 I.A.F.C.
Metropolitan Committee meeting was hosted by the Anne Arundel County Fire
Department in 19$1. I served a� Chairman ofthe Hospitality and Entertainment
Committee.
Assisted the Baltimore City and Baltimore County Fire Departments as Vice Chairman of
the Finance and Transportatian Committee for tha IAFC Metro Committee Meeting in
Baltimore, A.pril 1990.
Anne Arundel Couniy Volunteer Firemar►s AsSociation
Anne Arundel County Retired Firefighters Association
Delegate — Maryland State Firemans As�ociation
Treasure Coast Fire Chiefls Association
Florida Fire Chief's Association
TriData Corporarian , 107 October 20�1
Fott Worth Propnsal �art VI. Personnel
Vic� Chairman ofthe Fire Chiei's Cauncil ofthe Baltimore Regional Cauncil of
Ga�ernment. Tfie group consisted of 5 counties and the City of Baltimore comprising the
rnetrapalitan area and dealt with problems and concerns relative ta area Fire Protection.
1989 ta I994 served an the Regional Planning Cauncils Fire 1lqarshal's Sub Committee
for the Baltimore Subway and Light Rail constructian extension into the stirrounding
CplII1tIBS.
Anne Arundel County Management Task Force Committee member. Thzs was a
managernent group appointment �y the County Executive to study the County Fire
Department in areas of management and organization and to make recommendations for
its improvement. The final report was known as the Turner Commission Report.
Served as a memb�r of the Affirmative Action Committee for Anne Arundel County, The
purpose of the committee was to develap a camprehensive affirmative action plan for the
Anne Arundel County Government.
Appointed by Caunty Executive, Anne Arundel Caunty, Maryland, to the Equal
Employment 4pportunity Committee.
Served as a member of tha Emplayee Assistance Program Advisory Graup for Anne
Arundel County, The E.A.F Progam was a county employee benefit which �rovided
counseling in areas aF family, stress, drug and alcohol abuse, itnancial, legal and crisis
problems. The Advisory Group evaluated and recommended changes in the program,
reviewed the performance af the Provider and reviewed the cantrack proposals of the
Pravider on a yeazly basis. The Program was a�ailable to aI! 3,000 county employees.
Served as a m�mber of the Anne Arundel County Core Group for study and
imp�ementation nf automation of County departments. The purpose of the Group was to
evaluate, study arad recommez�d azeas of County gvvemment operations and functions
that cauld bc automated.
In 1989, was assigned by the County Executive to the United Wa}r of Maryland as a
loan,ed executive for four (4} months.
5pecial Assis#ant State Fire Marshal appointed by the Fire Marshal's �ffice of ttie S#ate
of Marylaz�d ta enforce the 5tate Fire Preventian Code.
Swarn into the Anne Arundel County Police De�artment June 1967 as a Special Police
O�cer with the purpase ofhaving the power of arrest relative to arson investigation.s.
Prvfessional Qrganizations:
International Associatior� of Fire Chi�fs
Intemational Association of Fire Chiefs Metropolitan Committee
National Fire Protection Association
Life member Intematianal Assuciation of Firefighters, Local 1563
Maryland Ars+�n Investigators Associattan
T�riData Corparatian , 106 Octobcr 2401
Fort Worth Praposal
Part VI. Personnel
196b-1968 Assistant Fire Administratar, Appointed December f 5, 1966. Duties
associated with all phas�s of Fire Administratian, budge� and fiscai palicy,
persannel, payroll, etc.
1965-1966 Lieqtenant, Prornoted Ap�il �S, 1955, assigned ta Fire Marshal's Office.
Duties included all phases of Fire Prevention, plans review and code
en�orcement. Fire Fnvestigation — cause origin arson squad with power of
arrest.
1962 Appointed to the Fire Departn�ent.
Teac�ing Experience;
Mr. Haigley has been associated with khree (3) Community Colleges and one (1)
University serving as a part-time �acuity metr►ber and advisar of the Fire Science
Curriculums.
The fa�lowing is a list of those Colleges and courses with vvhich Mr. Haigley has been
associated:
University of Distric# of Columbia
42p4 Cor�necticut Avenue NW,luashingtot�, D.C.
August 19$0 ta 1983
Fir�; Department Adrninistration and Organization
C�ar[es Caunty Community College
LaPiata, Maryiand
Spring 1974 to 1980
Fire Department Admin�stratior� and Organizatian
Fundamentals af Fire Prevention
Community Coll�ge of Ba�timore
Baltimore, IViaryland
Fall 1971 thraugh April 1977
Fire Department Administration and Qrganizaiion
Fundamentals of Fire Suppression
Fundamentals vf Fire Prevention
/�dvanced Tactics and S�rategy
Anne �rundel County Community College
Arnold, Nfaryland
Fall 1968 thtough 1970
Fire Service Technology Cuxriculum
Introduction to Fire Science
Accomplishments:
�
Tri.Data Cotporation , 105 Qctober 2041
Fort Workh Praposal Part VI. Personne!
PAUL C. HAiGLEY, JR.
Education: University of Baltimore Graduate Sc�ool Six (6) credit hours in Masters
program.
Universi#y of Baltimare, Bachelor of Science
Degree in Business Management, 1969.
University biBaltimore, Associate of Arts
Degree, 1961.
�xperienc�:
1994-200Q Fire Chief — St. Lucie County Fire Disfric�, 2�00 Rhode Island Avenue,
Fort Pierce, FL 34948. Appaintsd by St. Lucie Counky Fire Dsstrict Board
of Commissior�ers as Chief January 14, 1994. The Fire Districi covers
approximately {00 squaze mile with a population of 200,004. T�e Fire
District presently has 1 S Fire stations, r�+ith 303 uniformed personnel and
3D civilians. The Fire District has a budget in excess of 28 million dollars.
I was hired io reargani�e the District and apply nationally accepted
standards and methods to improve its operation.
1991-1994 Fire Administrator — Anne Arundel County Fire Depart�neut, P.O.
$ox 27b, Millersville, Marylaad 2I 108. Appointed Fire Administratar,
199 X. The Fire Department was at a str�ngth of 6l7 off cers, men and
women in 30 campanies spread over 440 squaz� miles with a population af
430�400. T�e Fire Departmant budget far fiscal 1994 was in excess of 40
millian dollars. '�here were 24 activ� volunteer fire campanies with a
membership of approximately 1500.
I991-1994 Director af Emerg�ncy �'i[anagemen#, Appaintment by the Govemor
effective December 1, 1991. Responsible for all aspeets of planning,
� coordinating, developing and administering the Anne Arundei County
Emergency Managernent pragram.
19��-1991 Chie� Deputy, Appointed October 29, 1977 thrnugh a department
reorganizaiion. Second in command of department, assisted the Fire
. Administratoz� in ptanning, coordinat�on ancl supervising the operation of
the departFnent. Acted as Fire Administrator in his absenca.
i958-19i7 Deputy Chie�, Promated October 4, 1968. Cammanaed fire scenes of
un�ual or muitiple aiarm fires. Planned, cvordinated and directed f re
operatians, o�ver the caurs� of my cazeer approximately 1800 such
emergency situations. Other duties as assigned.
TriData Corporation , 104 October 2U�01
Fort Warkh Proposal
Part VT. Personnel
I995 — Chief strategic planner for DC's Heatth Department as separate entity from DHS.
I995 -- Developed �usiness plan for a start up cammercial ambulan,ce service.
1994 — Chief of Staff ta Mayor's "Blue Ribbon Pane� on �-Iealth Care �teform", laid
groundwork for PBC, sepazate health department, Medicaid maz�aged care program and
broad insuranee reforms.
1994 — ChieioFStaff to Nlayor's Health Car� Refarm Ta�k Farce, analyzed President's
Plan and predicted how it would irnpact DC's healthcare deliv�ry system bath; lobbied
eoneerns to Congress and City Council.
1994 — Heaith care issue cansultant to Mayor Barry's 1994 r�ayora] transition team.
1993 — Deveioped proposal for inierstate F�ospita! systems joint venture.
1993 — Installed computer aided dispatch system ta DC's 911 center, installation i�►cluded
sophisticated mediCal priority dispatch capability anci system's statlis management
components.
1992 — Designed Ad�anced Li% Suppork {p�ramedic} cansolidated county EMS system
for Lenoir County, N,C.
1992 — Researci�ed the five most comman orgaazizational designs for urban Emergency
Medical Services (EMS) systems, reparting findings to mayoral commission.
1991 — Member of Governor �chaefer's mul�idisciplinary Internatzonal Health Care Task
Force mission to K.uwait, analyzed war damage to Kuwait's �MS system.
1990 -- Designed third service type emergency medicai services system for Mayor
Kelly's 1990 transitian team. �
TriData Carporatian � 103 Octaber 200I
Fort Worth Propasal
Part VI. Qersonnel
1980-1984 �iorth Carolina Memoria! Hosg�tal, Emergeucy Department, Chapel
Hill, Narth Caralina, Administrator. Designed physicallayout of I.evel I
trauma center with air ambulance services,
Consulting Experience as Government Project Direc#ar and Free Lance:
1998 — Cflnsultant to Community Bas�d NFP charged with educatianal responsibilities
by the State of Maryland for the amelioration of adalescent pra�ancy; funding scouting,
stratEgic pian develapmer�t.
1998 — Farmed consulting group, Community Health Risk Management, LLC. CHRM's
expertise is in halving unn�cessary treaiment eosts ta mana�ed care Organizations
ttiraugh identification and care management. Currently serving small client base; seskang
financial partner with larger established health care consulting firm.
1998 — Consultant to ambulance praviders of Maryland as they seek market expansion
and service upgrades.
1998 -- Consultant•to Maryland jockey Club as iMC Associate, planned �nd implemented
IMC EMS sen+ice coverag� for Maryland's tracks.
1998 — Cansultant to Maryland Hos�ital Caalition on rate s�tting issues, IMC Assaciate.
1997 — Consultant to DC Fi�naneial Control Autharity, management consulting on DC
Fire and EMS D�partment,
1997 -- Madeled integrated hnme health systems designed to minimize unn�cessary
hospitalizatiar�s; developed new business for client through capitated contracting with
managed care organizations '
1997 — Researched and drafted aifiliation pt'oposal betwe�n academic medical center and
public hospital with satellite cornmunxty health c�nters. Researched like mergers in five
other cities, surveyed state of community health centexs far affiliation fitness, drafted and
presented findings at�d recommendations to respective baards.
1996 — Re�resented Govemor's Office's interests as they pertain to children's medical
services during the develapmant and award of Mar�+Iand's Medicaid Maz�aged Care 1115
waive�r pmgram. .
1996 — Procured six million doliar educatian pragrarn fram communicationslpublic
re(ations firm designed #o lower adalescent pregnancy rates statew�de.
1996 — 5ecured ane and a half millian datlar grant from the Robert Wood Johnson
Founda�ian ta implement schoal based healtli centers statewid�; recnxited and trained
staff ta implement same.
I4�5 — ChieF architect of Washington DC's Public Ben�fits Carporation {PBC}, designed
to manage the public sector health care delivery system.
TriData Cvrporatian � 102 October 2001
For# Worth Prnposal Part VI. Persannel
TII��ibY �41�H�
Education: Master of Health Administration, Duke Univ�ersity, �984.
BA, Econamics and English, University of North Carolina, 197d.
Experience;
1998-Pres�nt TriData Corporatior►, Arlington, Virginia; Seniar EMS Systems Analyst.
Participated in TriData°s studies af the EMS system in Washington, D.G.,
Wake County, NG; Sul�i�an County, NY; and others. Led study of
Houston EMS system.
1997-Present Tnternatiana! iVfedical Coosalting, Washingtan, D.C.,�Assacia�e,
Healthcare Econamist, Partner Track. Consulted for Maryiand Haspitals
on regulatory rnatters; Maryland Jockey Club for EMS system planning
IFor race events; Hame Health Agency for developing managed care
marketing strategy; Cammunity Based NFP, on pa�ticufar �ulnerable
populations. .
1995-1996 Executive Oifice of the Go�err�or, Annapolis, Maryland, Dire�tor af
Policy, Office for Children Youth and Families. birected twenty-five
professianals in the administration af eight separate statewide programs
totaling nine million dollars in ar�r�ual �xpenditures, ( e.g.: Head Stari,
varinus grant programs & gubernatoria! commissions, councils and trusts};
1115 Waiver development, c�►ildren's / schoo� health issues.
1993-1994 Executive O�fice of the IVIayor, Was�ingtan, D.C., Senior Policy Advisor
�a the Mayor for Healtk� Care ReForm. Developed baseline study on the
state ofthe healthcare delivery system in DC; Special advisar ta the mayor
for all health related issues; Developed blueprint for DC's Public Benefits
Corporation; Developed (team member) DC's 1115 Waiver applicaCion.
1990-194Z Uf�ce of the Fire Chie�', D.C. Fire and Emergency 1Vledical Services
� Departmeat, Washington, D.C., Chief af Staff to the Emergency Medical
Se:rvices (EMS} Assistant Fire Chief / MD. Conducted study; Ambulance
Services in th�e Distnct of Columbia, A Blueprint for Change; Member of
executive management teazn charged with improvis�g ambuIance servicas;
Project Director far eomp�ete central communications & dispatch upgrade.
1984-1989 Office ai Emergenc�+ IV�edical Services, Department of Human
Ser�ices, North Carolina , Regianal Directar fbr EMS System
Develapment. Directed staff af eleven, charged with regulatory and
developmental respansibiliti�s for Eastem North Carolina's 178 rescue
squads; Associate Pro%ssor, East Carolina Schopl af �Vledicine,
Department of Emergency 1Vledicine.
TriData Corparation � 101 Dctaber �001
Fort Wortk� Praposa!
Part VI, Personnel
Legal �c Persr�nnel issues affecting the �ire Sarvice, Southeast Fire Chief's Conference,
Savannah, GA, June 1996
Overcoming 6arriers in non-traditionaC rales, Southeast Fire Chieis Conference Ladies
Lunch Savannah, GA .lu�e 96
Overcorning b�rriers in non-traditianal roles, I�e}r�ote Speaker at award BaEttquet for
honoring Florida's r►or�-traditional student of the year. Orlando I996
Instructor (excluding classes taught as training afficer and fire chie�:
National Fire Academy, Emmitsburg,lVlarylan�, Adjunct Faculty approved to teach
Orrganizational Tl�eory
Interpersona] Dynamics
Advanced Leadership Issues in EMS
Emergency Respc�nse ta Terrorism-�trategic Considerations for Chief Officers
B�-ry University, Merrit Island, Florida 1995
Public Managemerik & the Policy Process and Budgeting
Brevazd Community College, Cocoa, Florida 1992-1995
Fire Service Law
Fire Administratron
Fiee Service Tn�tructor
Hazardous Materials
Braward Community College
Fire Administration
EMS Classes: Paramedic Refresher, EMT, First Responder, Aids arid Infectious
Diseases, EMS continuing Education, etc.
Browazd Fire Academy
Assisted with Reoruit Classes
- Continuing Fire Education Classes
Licenses and Certif�catioas:
Florida Certif ed Firefigiiter
F�orida Certified Paramedic
Flonda Certified Fire I�spec�or
American Heart Associatson ACLS and CPR,
Basic Traum�. Life Support
TriDat� Corparation , 100 October 2001
Fort Worth Proposal
Part VI. Personnel
HR Taalbox —"Marvelous Maetings" by 3ulie Schaffer {Quick Tigs from Murphy)
November 1999 {Volume 1-Numi�er 7)
HR Toolbox —"Local Recruitment-Smart ways to find great employees in your
backyard", October 1999 (Volume 1-Number 6}, Als� contributed io "What Wauld You
Do {WWYD}?"
HR Toolbox —"Bang-Up 7ab Descriptions-$ Tips to er�ate & clarify yours and your
emplay�es", September 1999 (Volume 1-Number 5), Also contributed to WWYD
HR Toolhox -- "Termination: A 14 Step StXategy-Ease the process for you and your
ernployees", Juiy 1499 (Volumel-Number 3}. Alsa contrib�t�d to WWYD
Manrrgement U: "Leadership know-how they didn't teach you in medic schaol —
Advancement Angles—Act now and improve your chances of getting promoted", May
1999 (Volume 1-Number 1), also contributed to WWYD
Presentatioa�s:
tnlorkshops af th� Firefighter's Assistance Grant:
� Fire Depactment Instructor's Conference, Indianapolis, Indiana February 2�01
' o Mississippi State Fire Marsha!'s Office Grant Worksi�ap, Jackson, Mississippi,
March 2041
• State af Delaware's Fireman's Association, Dover Delaware, Mazch 2001
EMS Today 2041 in Baltimore MD. March 2001 Presented two sessions vn Pragressive
Discipline and Hiring A to Z.
VVomen in ihe Fire Service (WFS) Can%rence in Aflanta in March 2001 on Chief Fire
�cer Deaigr�atian Program.
ChiefFire O�cer Designatian at the IAFC Co�£ere�ce�'��Dailas, TX 2000
Chief Fire Q�cer Designrrtion at the Florida Fire Chiefs Conference - Panama City, FL
7/2000
Overview of Chief Fire O�cer Designatian at Executive Fire Officers' Sytnposium,
Natianal Fire Academy, Emmits�urg MD, April �fl00
Assessment Center Workshop for Cornpany O�cer Candidates -- Seminole FL 6/�31�000
Assessment Center Workshop for Chief O�cer Candidates — Seminale, FL 3/10/99
Assessment Center workshop for Company O�cer Candidates — Seminole, FL 3191I999
Asse�sment Center Workshop a# Women in the Fire Service Conference (FA), Los
Angles, CA 1999
Wamen Chief Fire Off cer's Retreat in Atlanta, GA 1999
TniData Corps�ratio� . 99 October 2001
Fort Wor�tfi Proposal
199U-Present SE Associatian of Fire Ci�iefs
199Q-Present Florida State Fire Chiefs' Associatian
1990-Pr�sent Florida Fire Marsha!'s Association
1997-Present Florida Executive Fire Dffi�ers' Association
I99G-Present Pine�las County Fire Chi�fs Assaciatian
t99b-Pres�nt Tampa Bay Fire Marshals Association
1990-2400 Fire Department Saf�ty Officers Association
St P�tersburg ,Tunior College EMS Steering Committee
Finellas County EMS Advisary Committee Alternate
S�rected Bibliography:
Part VI. Personnel
Articles published in Fire Rescue Magazine: Murphy's Law, JEMS Publications
Caz�sbad, California �
"Seminole's Star Fleek", ]uly 2040
"Hiring A to Z", 7une 200Q �
"Jab Descriptions", February 2000
"Recruitmer�t — Finding Potentia! Emplayees", November 1999
"Demotions, Susgensior�s and Terminations", July 1949
"The Pre-Disciplinary Hearir►g", May I999
"T�e Wntten Reprimand", March 1999
"Verbai Counseling", lanuary 1999
"Fork in the Road", Novemher 1998
Articles published in JEMS EMS Manager & Supervisor, JEMS Put�Iications Cazlsbad,
Califarnia
HR Toolbox —"Employee Orientation", May 2Q41 (Volume 3-Nurnber 5)
HR Toolbox —"Killer Employee Handbooks", March 2001 (Vnlume 3-Number 3}
HR Toolhox -- "Handling Sensiti�� Issues", November �000 (Volume 2-Number 11}
HR Toolbox — Wanted: Brains & Brawn-Make practical & skills tes#ing part of your
hiring process. July �000 (Volume 2-Number 3} Also, contributed to Time Keepers Real-
world time-mana�eanent tips straight from the experts.
HR Tool6ox — Trial before Fire: Pre-Disciplinary Hearings (Part IIn Are your Third step
in Pragressive Discipline Apri124U0 {Volume �-Number 4).
HR Toolbox -- "Problem Employees (Part II) Create meaningful reprimands", March
�000 (Volume ��Number 3)
HR Toalbax —"Pzoblem Employe�s {Part I) VerUal Counseling", February 2000 (Volum�
2-Number �}
TriData Corp�ration , 98 October 2001
Fort Worth Progosal
Part VI. Personnel
� Supervised Volunteer activities. Respansible for maintaining consistency in
�olunteer training, accauntabi�xty and performance within the County Fire Rescue
Dept standards.
� Insta-umenta� in Persuading the Community College to reinstate the Fire Science
Technology pragram. Voluntarily coordinated the program for first twa years unkil a
program chair was hired.
� Coardinated fihc purchases and assisked setting up a training video studi� and editing
lab. Frequently functioned as still and video photographer and edited videos on
Amilink Computer and Arniga Video Toaster for training and pubiic relations.
1982-199Q City of 1Vlarga#e Fire Rescue, Margate, Flarida, Lieutenant. Worked as
Shift Commander reporting directly to ihe Fire Chief on a regular basis the
last twa years,
� Warked as a firefighterlgazamedic and assisted with training and pubIic educatian as
needed.
� Coardinated the hydrant maintenance program. Initiated and completed Map and Pre-
Fire Plan Books for al1 fire and rescue vehicles. �
� Presented training classes and conducked threa in-house EMT classes, simultaneously,
through the Broward Community College. Assisted with CPR &�'irst A�d training to
other city employees and the general public.
1981-19$2 Pembroke Pines General Hospital, Pembroke Pines, Florida. Worked in
the Emergency Room as a Paramedic. Also taught CPR for the
Continuing Education Dept, 19��-I984.
1980-I981 City of P�mbroke Pines Fire Rescue, Pembroke Pines, Florida,
Fixe� ghter/Paramedic.
Intera and Volut�te�r Experience:
1993-1994 Brevard County Community Col�ege - Voluntazily Coordinated the Fire
. Science Program until a fuIl-time Program Coordinator was hired.
Metro-Dade Fire Acariemy - Completed teaching intemship by teaching
recruit classes.
Broward Fire Academy - Completed teaching internship by teaching
recruit classas.
Broward Gommunity College � Compteted teaching internship by teaching
recruit classes. �
Broward County, Florida — Volunteer firefigY�ter/EMT
Howard Gounty, Maryland — Vniunteer FirefighterBMT
Professional I�emb�rships:
1996-Present International Association of Fire Chiefs
1996-Present Natianal Fire Protection Association
� 997aPresant Feltowship of Christian Fire Fighters
1996-Present . Women if the Fire Service
1994-Present National5aciety of Executive Fire Officers
TriData Corparation � 97 October 2401
�oR Wnrtli Proposal
Part VI. Personnel
$7.2 million and the Fire Rescue Departrnent ntns around 12,400 calls
yearly. The services pravided include Fire Protectian (including
Hazardous Materials & Technical Rescue Teams} and E1VIS service via
Advanced Li�'e Support Engines, Fire Prevention, Public Education, and �
Training. The Maintenance Division provides contract repairs for eight
other Fire Degartments in Pinellas County in addition ta rnaintaining
Seminole's fire and city vehicles. The fire department also aversees the
Building Department and Code Enforcement functions for the City.
� Served as the Fire Marshal for ihree years until the Assistant Fire
Marsha! position was upgraded.
� S�rved as the City's Emergency Management Coordinator and
devetaped th� City's Emergency Disaster Plan. Functioned as the
Florida Fire Chie�'s liaison as part of the overhead team during the
Flo�ida fires in � 998 both at the State EOC and in Flagler County.
• Served as City Safety Coordinator and, with che assistance oEthe FR
Safety Officer, developed tt�� City Safety Manual.
• Initiated managemendlabar teams to address Strategic Plan, Fire
_ Preventiori, EMS, �uality Assurance and vehic�e speci�cations.
1990.1995 Brevar� County Firc Rescue, Melbourne, Florida, Battalion Chief,
Coorc�inated the activities of the Office of Career Development
(OCD), r�sponsible for training and persar�nel Functior►s. Reported to
th� Director of Public Safety (Fire Chie�. The training division
develops and oversees the ongoing training schedule, monitors CEUs
and assists with Quality Assurance, �anducts training drills, and assists
wikh the persann�l functions far 268 full-time asid 254 valunteer
Fireftghters and Paramedics plus, 100 part-time school crossing guards
and lifeguards. Brevard County has 23 stations and runs an average of
15,U00 EMS ar►d 6,000 fire calls per year.
� Additianal tasks performed by OCD include recruitment, testing, interviewing, hiring,
and orientation o�new em�layees.
� The divisian oversees promokional exams, maintains all personnel records, tracks
employee physicals, evaluations, and iniiiates paperwork for al� pay increases.
Originated and submitted departmental policies and SO�s ier approval.
� Served as Department Intern�al Affairs Of�ieer coardinating all sexual harassment,
discrimir�ation, and disciplinary investigations and hearings.
� Temporarily assumed the additional duties as EMS Ctiordina�or for ian the absence af
the EMS Clue£ .
• Coordinated and participaked in TQM training teams as a member, leader and
facilitator, Assisted in developing a Strategic Plat� as Master's project. Coordinated
several woYkshop problem-solvin,g tearr�s. '
• DCD ass�sted the EMS Coordinatar in obtaining and tracking State EMS Grants up to
$654,UUU. -
TriData Corparation 95 Ociabcr 200I
Fort Worth Proposal
vics�{ n��i�r�F"i�r
Education:
Part VT. Personncl
Chief Fire Officer, Cammi�sion or� Chief Fire Offic�r DesignatiQn and the
Carnmissio� on Fire Accreditation International, Internaiional Associatian of
Fira Chiefs, 2000.
Executive Fire Ofi"t�er, National Fire Academy, Emmitsburg, Maryland, 1995.
M.P.A; University of Central Florida, Cocoa, Flarida, May 199�.
B.S., Fire Science and Safety, specialties in Fire Administration, Fire Inspection
and Education, Florida International Uni�ersity, Miami, Florida, 1988.
A.S., Ernergency Medical Sarvices, Broward Caunty Community College, Ft.
Lauderdale, Florida, 1982, graduated with hanors.
Coursework in Arts & Sciences, Spanish, Algebra, and Trigonametry, Howard
County Community College, Colurnbia, Maryland, 1978-1979,
Honors:
1999-Pre�ent Ser�e on thc editorial boarci of JEMS Manager and Se�pervisor
1999-Present Cornmissioner on the Commission on Chief Fire Officer Desigtiation,
International Association of Fire Chiefs
Experience:
2000-Present TriData Corporation, Arlingtan, Virginia, Ser►ior Fire Analyst.
Ms. Murphy is cunently the Deputy Project Manager for a cornprehensive
study of Palm Beach County's Fire and Emergency 5ervices. She serves
as a key technical consultant an management organization and
administrative programs within county and municipal governm�nt. Ms.
I�+Iurphy brings brvad-based knawledge and experi+�nce in numerous areas
of government especial�y in tt�e azeas of human resources, training, and
emer�ency management.
2001-Present Federal Emcrgency I�][anagement Ageocy, United States Fire
Administrafioa, Washington D.C., Fire Grant Specialist Consuitant.
Ms. Murphy is responsible for Faci�itating the irnplementation of fhe FY
2001 $100,Q00,004 Firefighter's Assistance Grant program. She responds
to questians and inquiries from the fire service, emergeney mat�agement,
and elected officials. She represents the Fire Administrator in meetings
and conferences on the Fire Grant program.
Tuly �000 Eagle Systems, Wisconsin, Consultant. Served an curricula review
cammittee for the EFQ program at the National Fire Academy,
1996-2000 City o� Seminoie Fire Rescue, Seminole, Florida, Fir� Chief. Fire Chief
�f Seminole Fire Pratection District, which includes the City oiSeminole
and contract service with Pinellas County for the Great�r Saminole azea
encompassing �3 sq. rrtiles and 75,000 residents. The FY 2000 budget was
TriData Corpoiation � 95 Octaber 2001
Fort Worth Proposal
Professioual A,f�liations:
� National Fire Protection Associations
• International Association of Fire Chiefs
� American Heart Associatian
� NFPA Fire Service Section
� Fire Chiefs Assaciation of Massachusatts
p Tnternational Municipal Signal Association
e Association af Public Communications �f#'icers
o National Safety Council
Part VI. Personne!
�
TriData Casporatio� , 94 October �001
Fort Worth Prnposal
Part VI. PersosuYet
19$p-1989 Howard Couaty Fire Departme�t, Ellicott City, Maryland (1971-1989)
Fire Lieutenant. Mr. Weed's 18-ysar career with this 10-station,
comb�nation depar#ment (with 226 career firefighters) was highlighted by
rapid ad�ancement based on demonstrated success irn both rescue
operaiions and personnel direction. He managed a crew of up fo b0 career
and volunteer parsonnel, provided training in effective Fire suppression,
rescue, and emergency medical techniques. He designed and implern8nted
specialized training pragrams, assumed r�spansibility for district
command in Commander's absence (weekend5, evenings, holidays), and
supervised all activity at two statians with up to 8p personnel. He served
as Shift Commander, conducted detailed investigations of �ires of
. suspicious or undetermined or�gins, presented fire prevention and
education programs to citizens throughout the County, and designed
progra.ms to reach targeted audiences. He prepared visual aids and
program text materials. Presented training programs to career and
volunteer persanneL Selected to estabtish a Medical Service program for
Howard County; researched and evaluated needs and rnade
recommendatians directly to the Fire Administrator and Chieiof
Operations.
Accomplishments:
Appointed in 1992, for a two year term by the Governor of the State af�Tew
Hampshire, to coordinate tf�e implementation of a State�uvide Enhanc�d 911 System.
Es�ablished technical and operational standards for the creatian of a public sa%ty
answerir�g point, which utiiizes enhanced 911 network features.
Prepared and submitted to the Commissioner of Administrative Services a budget for
the bureau's ogerations.
Certifications: (Partial Listing)
� Instructor Level II, NFPA for Fire Instructor Serv�ce
• Instructor far the Em�rgency Management Institnt� in the £ollowing subject azeas:
o Zneident Commat�td System
• Educational Methodology
� Hazardous Materials Contingency Planning �
� Cettified Safety Officer through FEMA
Co mmen dationslAwa rds :
o Exemplary Awazd for job performance frnm the Town of Windham
• Pop Somers Award for Outstanding Service and Leadership in Emergency Medical
Service in the State of Maryland
R�Iilitary+ Serv�ce:
o Fire Protection S�tv'rce, Maryland National Guazd, 1971 - 1971
• Assigned ko United States Ai� Force
TriData Corporation , 93 October 20{}1
�'ort Worth Propasal
Part VI. Personnel
H� developed evacuation plans and emergency procedures and site-
specifc Hazeom programs and developed and maintained a
comprehensive �ass control program as required.
�995-1997 1�Lassact�usetts Department oF Fire Services, Hazardous Materials
Response Division, Division Director. Mr. Weed directed the
developenent and implemen�ation af a Statewide Regianal Hazardous
Materials Response program for the Cammonwealttt of Massachusetts,
He managed the day-ta-day operations af the regional response teams
consisting o�385 employees. He served as the iiaison between the
Department of Fire Services and EPA, QSHA, T7EP, DOL, and other
Federal and State Agencies. He designed and irtmplemented a"Unified
Command System" by creating partnerships with Fed.eral and State
Agencies, as well as private ittdustries for a multi-agency res}aonse
program. He developed and administered an operating budget in excess af
$13 million, conferred with State oFficials to outline equipment, capital
purchase, and personnel re4uirements. He directed the d�velopment and
impl�mentation of EPA, OSHA and DEP regulations and mandates khat
related t� empZoyee hea�th and safety. He directed the design and
implementation of a Statewid� M1S {Management InfQnnation System)
utilizing telephone, tadio, and wireless communications to transmit,
receive and download data worldwide for ai! emergency respanse
activities.
1989-1995 Town of Windham I�iew �Iampshire, Fire Chief. Mr. Weed participated
in the negotiation af the first three Collcctive Bargaining agreements with
th� �'ire Union, resulting �n a 10% cost sharing in all axeas of Health
InsUrance. I-ie directed th� development and implementatio�n of FST,
OSHA and ather regulakions and mandates with tk�e Fire, EMS, and other
Town Services that related to smployee health and safety. He actively
fastered and established the concept of employee involvement that �ed to
significant changes in key areas, in.cluding designing the management
team's responsibiSities. He produced significant improvements in #he
� response to fire/rescue and emergency medical service incidents.
1989-1995 Town of Wiud�am, Emergency Management Directar. Mr. Weed
designed and implemented emergency operations trainir�g for all Town
departments. He established tfie Tawn's Em�rgency Manag�ment Plan
and continually ewaluated its effectiveness. He developed and secured
grant funding for training and administrative duties totally $�8K for
1993-1994 inclusive,
1990-1995 Southeast�rn I�iew Hampsttire H�zardous Materials 11'iutua� �1id
D'tstri�t, Chairman. Designed and implemented emergency operati�ns
training for over 904 firefighting and EMS personnel. He design�d a.t2d
implemented the District Hazardous Material Cnntingency Plan.
Tr'sData Corpora#ion . 92 October 2001
Far# Warth Praposal
Part VI. Persoruiel
JA�Vd��� 1�1��D
Education: B.S., Fire AdministrationfManagement Studies, Uzaiversity of Maryland,
University College, ColIsge Park, Maryland.
�ost-Graduate Course work in Trauma. The John Hapkins Medical
Institution, Baltimare, Maryland.
Course work in Fire Service T�chnologylEmergency MedFcal Services.
Cornmunity College of Baltirnore, Baltimore, Maryland.
Course work in �ira Servic� Technology. Catansviile Cornrnunity
College, Catonsviile, Matyland.
5ummary:
Hazardous IVlateria! Emergency Response Director -- Derreloped and implemented a
Statewide Hazardous Materials Emergency Response Division for tY�e
Commonwealch af Massachusetts,
Fire ChieflEmergency 1Vlanagement Director — Twenty-seven years experience in
Fire/Rescue Services in bath Maryland and New Hampshire.
� Emerg�ncy Martagement
o Financial Managernent
0 Prograrn Development
o Materiais Incident
• Public/Community Relations
• D�pariment Managem�nt
e Personnel TraininglInstruciion
e Hazardous Materials
� Equipment Pracurement/Contcol
Experience:
�004-Present TriData Corparatiou, Arlington Virginia, Deputy Director of Local
Go�ernment Studi�s. Mr. We�d has worked on fire department studies for
Sroward County, FL; West Palm Beach, FL; Springfield, NJ; Brightan,
CO; Arlington County, VA; Houston, TX; South Shore, WI; and
Worcester, MA. He has been the project manager on many of these
- studies. He also has been an investigator for major fire and erriergency
incidents far the U.S. Fire Administratian and works an special research
projecks in fire operations and management. Mr. Weed is the Regional
Goordinatar faf Radiological Emergency Preparedness Program for
FEMA Region X.
1998-2000 Federal Emerge�ncy IVianagement Age�cy, Office of Occupatianal
5afety and H�alth, Safety Officer. Mr. Weed conducted 05HA
inspections oiFEMA facilities and develaped and conduct�d pre-
constr�ction meetings far projects that could influenee the health and
sa�ety ef FEMA employees. He conducted detailed invastigations of
accident/occupational illness and investigated employee camplaints of
unsa#'e or unhealthy working conditions. He designed and conducted
employee occupational safety and health training. Typical tapics include
. safety orientation, hazard communication, work statian ergonomies, etc.
TriData Corporation , 91 Octaber 2001
�art Worth Proposal
Part Vi, Personnel
Propased Public Safery Effectiveness and Produciivity Measurements for the Ciry af St.
Petersburg, Florida, St. Petersburg-ICMA, The Urban Institute, 1973 (included chapters
on fire and transportataon data}.
"Performance 1Vfeasurement in Lacal Gavernment," Selected Papers from Nort�Z
American Conferenc� on Lahor Statisttcs, Miami Beach, Florida, U.S. Department oi
Lab�r, Bureau of Labnr Statistics and Florida Department of Cammerce, J'une 18-21,
197�.
7"he Challenge of Praductivity Diversity: Improving Local Gavernment Productivity
Measuremeni and Evaluation, Part III: Measuring Crime Control Produetivity {co-
author), Natianal Cammissian an Productivity, Washingtan, D.C., Jr�ne 1972, co-author.
"�unctiat�al Requirernents for the Spaceborne Cnmputer 5ystem of a mid-70s Space
Station," presented at American Astronautica! Society meeting on Space Technolagy a�d
Earth Problems, Las Cruces, New Mexico, October 1969, cv-authar.
"Role of Spacebome Computers on Advanced Manned Missions," Prviceedings of �ourlh
Space Cangress, eocva B�ach, F�orida, April 1967, co-author.
"Functional Requirements of Spaceborne Computers on Advanced Manned Missions,"
Spaceborne Multiprocessfng Serninar, NASA Electronics Res�arch Center, Cambridge,
1Vlass�chusetts, October 1966, co-authar.
S�tatement befare the Senate Suhcommitt�e on Science, Technolagy, and Space — ,
Hearir�gs on Raauthorization af th� Fire Prevet�tion and Contral Act of � 974, Mat�ch 26,
1985.
Statement before the House Subcammitte� on Science, Research, and T�chnology —
Hearings and the U.S. Fire Problem, Marc� �1, 19�5.
Statement before the Civil Aeronautics BaaErd, Washingtan, D.C., February I4, �984.
"The U.S. �'ire Problem and What We Might Learn From Europe," House Subcammittee
an Health and Environmer�t, March 21, 1983.
Statement before the Subcammittee or� Science, Research and Technolvgy, U.S. House of
Representatives, "What We Can Learn From Europe's Success in Fire Protection,"
Mazch 16, 1983
Writtea Stateme�t, Committee on Cammerce, Science �nd Transpo�tativn, Subcommitte�
on Science, Technolagy and Space, U.S. Senate on U.S. F�re Administration, U.S. Fire
Administration, February �2, 19$3.
TriData Corporation , 90 Octaber 2001
Fort Worth Proposai i'art VI. Persannel
"Firefighter Health and Saf�ty," Faurth 5ymposium on Occupational Health and Hc�zards
of the Fire 5erviee, �ohn P. Redmand Memorial Fund, international Association of Fire
Fighters and National Fire Prevention and Contrnl Adrninistratian, Washington, D.C.,
April 1977.
"Productivity Measures for Fire Protectian Services," RANN Z, Realizing Kno�vledge as a
Resource, Proceedings of the Second Symposiurn on Research Applied to Natianal
Needs, Volume V, Improving Government Responsiveness to Public Needs, Natipnal
Science Foundation, Washington, D.e., co-author.
Measuring Laca! Fire Pratection Dutcomes: Some Potential Improverr�ents, The Urban
Institute, Washington, D.C., April 1976, co-author.
"Impact of the Aestl�etic Appearance of the Urban Environment: Haw Important? How
Measured?" Urban Envirorunent and Land Use Division, Qrganization for Economic
Cooperation and Deveiopment, Paris, France, 1975.
Using an Impact Measurement Systern to Evaluate .Land Development, The Urban
institute, Washington, D.C., 19'1b.
"Land Development: Measuring the Impacts," Management and Cantrol of Growth,
Volume V, The Urhan Lan� Institute, Washingtan, D.C., 1975.
Measuring Effectiveness of Basrc Muriicipal Services; Initial Repart, The Clrban Tnstitute,
Washington, D.C., I974 (chapters for fire, police, and transportation servic�s).
Measuring Impacts of Land Development, An Initial Appraach, The Urban Institute,
Washington, D.C., 197�4, co-author. �
Measurrng Fire Pratection Productivity in Local Government -- Some Initial Thoughts,
Naiionai Fire Pratection Association, Boston, Massachusetts, 197�, co-author.
"Police Productivity Measurement: Initial Apgroaches and Practical Problems,"
Proceedings of the Criminal Justice Symposium Focusing on Police Productivity,
National Commission on Productivity, Washingtan, D.C., 3'uly 1974.
Measuring Police Ef� j`'ectiveness in Crime Control, National Science Faundation, The
Urban Institute, Washington, D.C., August 1974.
Measuring the E,fj`'ectivertess of Local Transportation Services Provided by Lacal
Government, National Science Faundation, The Urban Institute, Washington, D.C.,
August 1974. �
"State-R�quired Impact Evaluation of Land Deveiapment: An Initial Look at Current
Fractices and the Key Issues," Workin$ Pager #�01-11, The Urban Institute, Washington,
D.C., July 1974, co-author.
TriData Corporation 1 89 �ctober 200!
Fort Worth Proposal
Part VI. Persannel
Priarities for Impraving Little Roek's Fire Protectian, City of Little Rock, Arkansas,
November 19$2.
YYhat is the Condition of Our Caprtal Plant?, City of Alexandria, Virginia, October I982.
"HL3D Standard Impro�es Safety In Mobile Homes, Survey Shows," Fire Engineering,
New York, New York, Septerriber 1982.
Strengthenang the Residential Rental Permit Program, City of Alexandria, Virginia, July
1482.
1'mproving Managernent 1'nformation far the Alexandria Fire Department, City nf
Alexandria, Virginia, March 1982.
Review of Performance Measures, City of Alexandria, Virginia, February 1982.
"Celebrity Fires," Firehouse, June i981.
"Fire Sa#'ety a�d Weatherization," Proceedings oJthe National Canference on
Weatherization, Community Services Administration, Washington, D.C., 1981.
"International and Natior�al Analyses of Fire Problem," Etudes et Dossiers, No. 45, Part
2, Geneva AssaciaEian, ranuary 1981.
Fire in the United States, U.S. Fire Administration, Washington, D.C., 15L ed., 1978, and
�d ed., 1980, co-author.
Highlights ofFire in the United Startes, U.S. Fire Administration, Was4�ington, D.C., 1s`
ed., 19'78, and ad ed., 1980, co-author.
"Data Col�ection, Processing, arrd Analysis," Managfng Fire Services, International City
Managemen� Association, Chapter 18, pp. 455-500, 1979.
"Testimony Befat�e the U.S. Consumer Product Safery Commission's Meeting an
Upholstered Furniture Flr�mmability," pp. 8-22, U.S. Fire Administration, Washington,
D.�., December 1978, with Henry Tovey.
How Efj"ective Are Your Community Services? Proced�res for Monitoring the
Effectiveness of Municipa� Services, (Harry Hatry, Philip Schaenman, et al.), Th� Urban
Institutel�ntematianal City Managemenk Association, Navember 1977 (wrote chapters on
transpo�tation, mass transit, ar}d fiYe pratection).
.A�fonitoring the Ef�`'ectiveness of State Transportatian Servfces, The Urban Institut�, for
DOTIPolicy, Plans, and Interna�onal Affairs, Washingkon, D.C., 1977.
Procedures for Improving the Measurement of Local Frre Protection Effectiveness, The
U�ban InstitutelNational Fire Protection Assaciation, Washington, D.C., 19i7, co-author.
TriData Corporatioa , 88 �ctaber ZQ� 1
Fort Worth Proposal
Part VI. Personnel
"International Concepts in Fire Protection; Examples from the Far East," Fire Jaurnal,
January 1986.
"What Can We Learn from the Experience of Other Nations?" Fire Command, January
1986.
"What Is the Condition of Charlatt�sville's Capital Plant? (Phase n," �ffice of tt�� City
M�.r►ager, Charjattes�ille, Virginia, December 1985.
"Fire In�uries in the Warkplace," National Safety News, Decetnber 1985.
"First-Class Abroad," Firehouse, �cto6er 1985,
International CoMcepts in Fire Protection - Practices from Japan, Hong Kong, Australia,
and 1Vew Zealand, TriData Corporatian, Arlington, Virginia, I985, ea-author.
"Frorn Tokyo to Down Undar: {Par� II} Fire Department Training, Safety, and
Organization," Fire Chief Magazine, January 1985, co-a�tthor.
"From Takyo to Down Under: (Part I) Internation�l Approaches to Fire Prevention,"
Fire ChiefMagazine, December 19$4, co-authar.
"Amer�ca's Burning, Why Isn't Europe?" Fire Overseas Supplement, Fire Protection
Equipment artd Safety Center af 3apan, Volutne 2, 1984, co-author.
"Impraving Fire Safefy: We Can Learn From Europe's Example," Legislative Policy,
Mayl3une 19$4, co-author.
"Why Eurape Isn't Burning," Fire Chief Magazine, C�icago, September 1983.
"International Concepts in Fire Protection — Ideas From Eurape That Could Impro�e U.S.
Fire Safety," Fire Engineering, New Yurk, New York, August 1983.
Improving the API Fire and Safety Data System, Phase If -- Final Report, TriData
C�rporation, Arlington, Virg��ia, July 1983.
"America's Burning, Why �sn't Europe?" FIRE Overseas Supplement, Great Britain,
August 1983,
"America's Burning, Why Isn't Eurape?" Fire Chief Magazine, Chicago, Illinois, May
1483.
International C�oncepts in Fire Protection — Ideas frorn Europe That Could Impr�ve U.S
Fire Safety, TriData Gorporatian, Arlington, Virginia, December 1982.
1'mpraving the API Fire and Safety Data System, Phase �— Final Report, TriData
Corporation, Arlington, Virginia, November 1982.
TriData Corporatian , 87 October 20d1
Fort Wortii Proposal Part VI. Personnel
I�tproving the Usefulness ofNFIRS, Quality Control Data De�nitions, I?ecember 1989.
T'he Wood Heating Alliance's National Survey af Chimney Fires Ye�r 2, 198$-1989, June
19$9.
"The Facts Abaut �ire Prevention in the Lodging Iridustry," Frre Journal,
ranuary/Febniary 1989, co-author.
"Fire SaFety Special Report,".1989 Health and Medical Annual, World Book
Encyclopedia, Chicago, Illinois.
"Fire Problem Compazatives," The Voice, 7'he Journal for Fire Service Instructors and
O�cers, Ashland, Massachusetts, October 1988.
"Intemationa! Concepts in Fire Protection: Ideas that Cou1d Help U.S. Pre��ntion,"
Journal of Burn Care and Rehabililation, MaylJune 1988.
Nationa! Chimney Fire Survey, Pilat Study, 1987-1988, The Wood Heating Alliance,
June 198$.
T'he Many NatiQnal Uses of ihe National Fire Incident Reportang System, U.S. Fire
Administration, May 1988.
"Schamberg Piaza Fire, Har�ern, New Yark," U.S. �ire Adminiskration, 1988, with Tom
Copeland.
,,
"Consumer Products Most Frequently Involved in Fire Casualties and amang the
Elderly," The American Association of Retired Persons, December 1987, with Chazles
Felciman.
"Five Tenets for Irnproving Fire Prot�ction by 2001," IAFC On Scene, July 19$7,
co-aut4�or. .
Qvereoming Barriers to Public Fire Education, TriData Corporation, Aarlington, Virginia,
August 1987, co-author. '
Public Fire Education T'oday, U.S. Fire Adminiskratian, Washington, D.C., 1986,
ca-author.
"High Tech Firefghting," Newsweek, February 9, 1987.
"U.S. Leads World 'in Fire D�at.�is," Washington Pvst-Health, February 3, 1987.
"Fire! New Ways to Prevent It," Seience, January 16, 198�.
"Bzeaking Down Barriers to Public Fire Education," Fire Chief Magazine, January 19$7.
"Wearing Apparel Fires: Analysis of In-Depth Inves�igaiions form 19i2-1984,"
Consumer Product Safety Commissian� CPSCpC-85-117�,, co-author.
TriData Carporation � 86 . Octvber 2001
Fart Worth Proposal Part YI. Personnel
The Communily-Based Fire Safety Program, TriData Corporation, Arlingtan, Virginia,
and Rassomando Associates, Washington, D.C., i994, co-author.
A Guide to Fucnding Alterrratives for Fire and Emergency Medica! Services Departments,
United States �'ire Adminis�ratian, December 1993, co-authot-.
International C'oncepts in Fire Protection: New Ideas from Europe, TriData Cocporation,
Arlington, Virgiz�ia, 1993.
"New Prevention Ideas from Europe," Fire Chief Magazine, Chicago, Illinais, August
1993.
Retent#an and Recruitment in the Volunteer Fire Service, Federal Emergency
Management Agency, August I993, ca-author.
"Trends in Fire and Tnjury Pre�ention: Today's Challenge is Reaching the
Hazd-to-Reach," Prevenlion Perspective, TY�e Fire and Injury Prevention Association,
Ashland, Massachusetts, 1993.
Study of Selected F.ire and EMS Issues, City of Daytona Beach, Florida, 1993.
"Major Ship Fire Extinguished by COz, Seattle, Washington," United States Fire
Administration, Federal Emargency Managemer�t Agency {Report No. 058}, Apri� 1992,
"Apartment Compiex Fire, 66 Ylnits Destroyed, S�attle, Washington," United States Fire
Administration, Federal Emergency Management Agency (Report No. 059), April 1992.
"International Cancepts in Fire Prever�tion," Fir�e Engineers Journal, December I991.
E�timated Impact of the Center far Fire Research Program on the Costs of Fire,
NIST-GCR-91-591, U.S. Department of Commerce, NatiQnaI Institute oiScience and
Technalogy, Gaithersburg, Maryland, 7anuary 1991, (Also excerpted in Fire
Technology, National Fire Proteation Association, Quincy, Massachusetts, No�ember
1991.}
Comprehensive 5tudy of the Seattle Fire Department, Office of Management and Budget,
City of Seattle, Washington, 1991.
Proving Public Fire Education Works, TriT3ata Corporation, Arlington, Virginia,
Septemb�r 199U.
Fire in the United States, 7th �d., 1983-1988, United States Fire Adrninistration, August
1990.
The Waod Heating Alliance's National Survey of Chimney Ftres, 1989-1990, Augus�
1990. '
NFIRS Firefghter Casualty Data, A Preliminary Assessment af Credibility and
Usefulness, National Fire Information Council, February 1990.
TriData Corporation SS October 20U1
Fort Wosth �roposal
Part VI. Personnel
Managemenl Reform Plan, District of Calumhia Financial Responsibility and
Management Assistance Autharity, December $, 1997, co-authar.
Development and Implementa�ion af a Management Refarm Plan for the District of
Calumbia Fire and Emergency Medical Services Department, 7'ask 2— Identi�cation af
Managernent Refarm/Improvement Projects, District of Columbia Financial
Responsibility and Management Assistance Authority, November .1997, co-author.
Devefapment and I»aplementation of a Manageme�t Reform Plan for the Disfrict of
Columbia Fire artd Emergency Medical Se�uices Department, Task 1— Problem
Identification, District of Columbia Financial Respvnsibility and Management Assistance
Authority, Oc�ober i 997, ca-author.
Wildland Firefighter Sa,�ety Awareness Study, Phase flI -- Implementing Cultural
Changes for Safety, pre�ared for �v�: federa� agencies: Depa�tmertt of Agric�lture Forest
Servsce, Department of the Int�rior, Bureau of Land Management, National Paxk Servi�e,
$ureau of Indian Affairs, and Fish and Wildlife Service, I4'iarc� 199$.
Wildland Firefigliter Safety Awareness Study, Phuse II — Setting New Caals for the
Organizatianal Culture, Leudership, Numan Factors, and 4ther Areas Impacting
Firefrghter Sajety, prepared for five federal agencies: Department of Agri�ulture Forest
Service, Department of the Iriterior, Bureau of Land Managemenk, Natianal Park Se�rvice,
Buxeau of Indian Affairs, and Fish and Wild�ife Service, Febtuary 1997.
Fire Program Review, �kate of Washi�gton Degartment of Natural Resaurces, Olympia, ,,
Washington, ]anuary 1997.
T�Tlildland Firefighter Sajety Awareness Study, Phase I— Identifying the Organfzadional
Culture, Leadersh�p, Hurnan Factors, and Other Issues Impactirtg Firefghter Safety,
prepared for five federal agencies: �3epartment of Agriculture Forest Sarvice, Department
of the Interior, Bureau of Land Management, National Park Service, BIiFP�U QFIIIdi�t]
Affairs, and Fish and Wildlife Service, October 1996.
.�
Ffre Statisdics ancl the USA Fire Problem, presented at international mee#ing organized
by �TSEMAP FUEGO, "F�r� Statistics, Social and Economic Impact," Madrid, Spain,
J une 13, 1996.
"Lnternational Concepts in Fire Prot�ckian: New Ideas from Europe," The Buitding
O�cial and Code Administrator, May/June 1995.
Reachir�g the Hard-to-�each, TriData Cvrporation, Arlington, Virginia, 4ctober 1994,
ao-author.
"Reinventing Preventian," Fire 1Yews, National Fire Proteetian Assaciation, Quincy,
�Iassachuset#s, February/March 1994.
"Reinventing Fire Preventian," Firefcghter's News, Lifesa�ing Communicatians, Ittc.,
Nassau, Delawaire, FebruarylMarch 1994. ,
,
TriData Corpo�akion . 84 Octoher �001
Fort Worth Propasal Part VT. Personnel
1480-1986 U.S. — Japan Natural Resaurces Pan�l on Fir� Reseasch and Safety
Selected Biblio�raRhy:
Management and Personnel Analysis and Master Plan for South Metra Fire Rescue,
South Metra Fire Protection District, Denver, Colorado, March 2000.
City of West Des Moines Fire and Emergency Medical 5'ervices Study, West D�s M�ines,
Iowa, February 2000.
Ciry of�T�Vichita Fire Stc�tion Location Study, Wichita, Kansas, February 2000.
Boardman Township Fire Dep�rtment Study, Baardman Township, Ohia, Fehruary 2000.
Fire Department �perations Study, Worcester, Massachusetts, December 1999.
Fire Station Locatian c�nd Resoures AIlocation Study, Naperville Fire Department,
Naperville, Illinois, October 1999.
Fdre Department Deploymen� Madel Evalur�tion, Bellevue, Washington, Septernber 1999.
Camprehensive Assessment of the Wake County Emergency Medical Services System,
Wake County Emergency Medical5ervices, Raleigh, Nor��, Carolina, rune 1999.
Comprehensive Review of the Chieago Fire Department, Chicago, Illinois, June 1999.
East Lansing-Meridian Towrtship Fire and Emergerrcy Services Consolidalton
Assessment, East Lansing, Michigan, May 1999.
Comprehensrve Study of Colorado Springs Fire Deparlment, Colorado Springs,
Colorado, January 1999.
Review of Oregon Forest Fire Prevention Programs, kCeep Oregon Green Associatian,
Inc., January 1999.
Recruitment and Retentio� in the Volunteer Fire Service: Problems and Solutions,
Federal Emerg�ncy Management Agency, National Volunteer Fire Council, and U.S. Fire
Administ�ation, December 1998.
Review and Assessrnent af the Orartge County Fire and Rescue Se�vices Division, Orange
County, Florida! July 1998.
Management Review and Station Location Study of the Des Moines Fit�e Department,
City of Des Moines, Iowa, November 1997.
Development and Implementation of a Management Reform Plan for #he Distr�ct of
Columb�a Fire and Emergency Medical Services Department, �'ask 3-- IntegraEed
TriData CorFioration , 83 Octabcr 2fM31
Fort l�orth Fzopasal
Part VT. Personnel
conversion of this company from space program engineering support to
corptarate management science. He supervised groups involvad in
def ning cotporate-level information needs, develaping analytica� bases
for corporate palicy decisions, and developing quality of service measures.
He directed the development of a eamputer rnodel to optimize corporate
depreciation poiicy, which was credited with saving AT&T a billian
dollars in r�ew capital.
From 1966 to 19b9, Mr. Schaenmarf super�ised computer technology
studies for the manned space flight program. He analyzed potential uses
af spac�borne camputers on advanced manned missions. He de�eloped
automated procedures for detecting solar flares using pattem recognition
(now arti�cial intelligence) �echniques, in-flight autamated checkc�ut
schemes for spacecraft systems, and ways to use cockpit instru,mentation
for in-flight training ort long missians. He a1so served on the NASA
panel, formulating criteria for spacecraf� computers and he develaped
forecasts of aeraspace computer techr�ology.
From 19b3-19G6, he was involved in a variety of studies in which he
estimated data flow from advanced satellites, applied Monte Carlo
simulations to space vehicle countdowns, conceived of computerized
displays for �nonitaring countdown status, studied launch window
constraints for Apollo missians, and analyzed problems with fuel gauge
instrumentation in the Saturn launch vehicle,
1962 The Rand Corporation, Sasita Monica, California, Consultant. Mr.
Schaenman anal}rzed Minuteman missije bases for communications
� vulnerability to missile attack. He also participated in an Air Force
s�rategie weapons budget piar►r�ing exercise and wazgame {SAFE}.
1951 Hughes Research Laboratories, Malibn, California, Member of the
Technical Staff (summer). Mr. Schaenman perfornied a mathematical
analysis for ar� experiment to determine thermal properties of freely
_ supported ultra-ttun films for aerospace instrumentation.
1960 Bei� Telepi�one Laborataries, Whippany, New Jersey, Technical Aide
(summer). Mr. Schaenman performed traffic analysis for_the worldwide
communications network used in Project Mercury. He �discovered and -
corrected a significant problern in the cammunications ana�ysis that had
been used.
Professional 1Viemberships:
1996-Present Northem Virginia Community College Advisory Committee Member
1992-Present "Who's Who in American Business Executives"
1991-Present National Association of State Fire Marshals, Advocacy Member
1982-Present National Fire Proteetion Association, Fire R�porting Commitkee
1963-Present IEEE, ACM
TriData Cosporatian , $2 October 2QU1
Fort Wvrth Propasal
Part VI. Fersonnel
technolagies for fire protectian, including their transfer to state and local
government and to private industry. He managed the growth of the first
National Fire fncident Reporting System in the United States from 6 states
to 40 states (9,000 local fire departmenEs) with a compatible hierarchy of
data systems. He deveioped an overall system design based on the
criterion o£compatibility with local and s�ate agency participants,
praduced data colleetion and quality control manuals and training
programs, and directed the development af a series of large, complex
computer programs to impleir►ent the system. In addition, Mr. Schaenman
was responsil�le far the federai hardware system appraach for collecting
and analyzing the data, and determining haw to divide the work between
ir�-house stafiand contractars.
Mr. Schaenman was r�sponsib�e for th.e U.S. Fire Administration's major
fires investigations program, which resulted ia the reports on th� events
and management of such majar emerge�cies as the Be�erly Hills Supper
Club fire and the MGM Hotel fire. This pragiram affected fire cades and
other national programs to enhance fire protection in hotels, nursing �
harries, and other high-risk oc�upancies.
Mr. Schaenman supervised breakthrough developmen�s in residential
sprinkler technology, firefighter safety programs and protective outfits,
and cade administration.
He also developed and taught the Data Collectian and Analysis section af
the Executive Development course for fire chiefs at the National Fire
Academy, served as a federal spokesman on the �ire problem, appeared on
num�rous TV and radiv pragrar�s, and reprasented the U.S. internatianally
on fire data and f re technotogy.
1972-1476 The Urban �nstitute, Washington, D.C., Senior R�search Associate. Mr.
Schaen�nan was project manag�r far studi�s on measuring per�armance, oF
se�eral state atad lacai govemment services, including ftre, crime contral,
. and transportation. He headed several projeet teams that focused on
improving informatian for managing police critne eontro�. He examined
and improved #he use of Uniform Crime Report data in local police
departmant (�.g., Nashville, Tennessee, St. Petersburg, Florida, Arlingtvn
County, Vi:rgznia, Washington, D.C.) and worked with them to impro�e
the usefulness aithose data with supplemenkal data and additional
analyses, Mr. Schaenman held seminars for local police officials on
improvir�g their managemenk information systems and worked with the
iACP on d�veloping and dissem.inating the results of these projects. H�
also was pro,�ect manager for studies of ways to measure impacts of land
development and co-authored several baoFcs in these areas.
1963-1972 Bellcomm, Inc. (a systems engineering s�bsidiary of AT&T},
Washington, D.C., Supervisor, 1966-I972; Member of Technical Staff,
1963-1966. Fram 1969-1972, Mr. Schaenman helged spearhead the
TriData Corporation , S1 October 20Q1
Fort Worth Praposal Part VI. Personnel
�HI�IP ��H�e�NNI�N, �I�l���
Education: Professional Degree Qf Electrical Engineer, Columbia Llniversity, 1963.
M.S., E�ectrica3 Engineering, Star�ford University, 1962.
B.S., Engineering and Liberal Arts, Queens College, 1961, magna
cum laude.
B.S., Electrica! Engi�eering, Colunr�bia University, 19b1.
Hanors: Phi Beta Kappa, Tau Beta Phi, and Eta Kappa Nu,
New1y elected (2001} ta be a member, Institution of Fire Engineers
Experience:
1981-Present TriData Corporation, Arl�ngton, Virginia, President and Founder. Mr.
Schaenman founcied TriData to undertake studies and research in local
govern�nent and industrial management af public safe#y functians,
especially ftre and EMS. Major fire department and EMS studies directed
by Schaenman inciude Hauston, TX; Calarado Springs, CO; Chicago, IL;
Washington, D.C.; Seattle, WA; Porkland, OR; Nashville, TN; Omaha,
NB; Des Maines, IA; Wake County, NC; and Orange County, FL.
Schaenman has undertaken a wide range af research irt fire prevention and
international caneepts in fire protection. He is widely published in �re
artd EM5 issues and gives talks on TniData's research and management
studies nationaliy and international}y.
Arnor�g lais other contributions are performance measurement met�ods for
paSice and fire departments; �rc d�partment management and planning
studies, design and implementation o�national public �r� education and
EMS-reiated campai�ns; managing majar fire inves#igakions and urban
s�azch-and-xescue incidenk investigations for the United States Fire
Administratian; fire data analyses, major f'tre investigations, and ather
technical research for government and industry. He has consulted for tkte
fire problem of many industries, including the tobacco, petxochemical,
electrical, hot�l, home appliance, plastics, wood products, cigarette lighter,
and smoke dete�tor industries and others,
His parti�ular emphasis in public service maanagement studies is to ensure
that planning and decisions are based on hard data. TriDaia's steady
growth in business is a direck reflectian of his ability to manage complex
client projects effectively, to bui�d a first-rate staff and a select cadre o£
techn�cal consultants, and to maintain the highest standards of quality
contral over costs and client delir�erables.
1976W 1981 Uaited States Fire Administration, Washington, D.C., Associate
Administrator for th� Nationa� Fire Data Center {14�6-1981);'Director,
Analysis and Evaluation Division {19?6). Mr. Schaenrnan directed the
national system for fire data cotlecfion, analysis, and dissemination, major
fres investigation, fixefighter safety, and the de�elopment afn�w
TriData Carporation � 80 October 20�U1
Fort Wortit Proposal
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, ��i�i� �c���w�n�►�
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1�I�i�1 �URPHY
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� �A11� I-iAIGLEY
�IL.L RICHIVIOIV�
SiEV� SC}UDER
1��1RTH/� ISVOR���iIILEY
�R� �Fi�►RLES �JENNINGS
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Part VI. Personnel
,
TriData Corporation � 79 October 2401
Fort War4h Proposal
Part VI. Personnel
• Associati�n of Mayors, Councilmembers and Commiss�oners — Fiscal
Planning and Sudgeting
� Go�ernment Finance Officers Association of Texas — Finar�cial Pianning,
C05t A112.1�51S, Performance Management, and Operations Analyszs
o Neighhornoad Reinvestment Corp —(nation,al non-profit) Strategic
Planning and Mea�uring SucceSs
� American Public Works Association — PerFarmance Management
Ms. Gr�mm has written articles for industry newsletters on topics such as
performance management, ethics in government, and Texas taxatian laws. In addition,
she presently serves as an adjunct instructor for the �lniversity of North Texas (UNT) in
their �raduate prograam for Public Admir�istration. The course this semester is entitled
Gavernrnent Management and is a required course far al( students completing their
masters degree. Previausly, she also instructed or co-instructed on courses for Program
Evaluation and Accountability. Ms. Grimm serves on the YJNT MPA Alumni Advisory
Board, as wall.
Mr. Grimm has warked with the City of Dailas on a performance management
system designed after th� Kaplan/Narton Balanced Scorecard concept.
�
TriDaka Curporatioa , 78 October 2001
Fort Worth Proposal Part VT. Personnet
He wi�l work with Martha Word-Haley in evaluating the fire departmeni's MIS,
administrative serviees, fleet management, and with the management and arganizational
issues. He alsa wil! help in costing aut alternatives and cost-sa�vir�gs of ef�ciencies.
Becky Grirn»t, President, GRA, was ert�ployed as City Auditor Arlington, TK.
She served an a m�lti-disciplinary taskforee to evaluate �re operations. The scape of this
analysis focused on operations, but alsa included supplemental analyses of pre�ention,
training and support services. Sh�e also served on a follow-up project to wark with the
administration section to analyze payroli processes, as well as suppart on how io analyze
the data to assist with palicy deve�opment on staf�ng far planned and unplanned
atasences in the fire department.
With her extensi�e financial6ackground, Ms. Grimm has worked in vitcual�y
every financia�-related function, including payroll, budge�ing, purchasing, supplies
management, inverrtory control. In addition, she has taught caurses on process
improvement, including a course for the Police Departrnent at the City of Irving.
Both Mr. Price and Ms. Grimm have extensive work experience in Fleet
Management. Mr. I'rice developed a PC-based fleet managemen� work order system for
the City oFIrving. Ms. Grimm warked on an analysis of flaet aperations while at the City
of Artington, covering such issues as staffing, workload, performance results, customer
expectatians, parts management, and �acilities usage. As a consultant, Ms. Grimm
worked with the City of Richardson, in evaluating their fleet replacernent planning
methods and inkegrating tt�ose into strat�gie �nancial planning. Alsa, she served as a
subcontraetor to Spectrum Cansultants, Inc, or� a project far the City of Dallas to evaluate
the opportunities for managed competition in t�e fleet axena. 5he primari�y performed
the cost allocatian and analysis support.
Ms. Grimm has also worked with muttiple sta�e and natiortal organizations on
topics such as Perforrnance Managem�nt, Financial Planning and Fiscal Policies, Cast
A.nalysis, and Operationa� Evaivation, including:
� Texas Fire Officials Association on Financial Planning fax Fir�
Departments.
� Texas Municipal League artd King Cole Institute — Perf'ormance
Management
TriData Corparation , 77 October 2001
Fort Worth Proposal
�ur�nmat�y �f �I�A S��� ��pe�i�n�� and �ole in Study
Part VI. Personn.el
GRA affers the City of Fort Worth a local resaurce that meets MWBE
reqttirements and brings additional depth and breadth to the expertise of TriData. They
have undertaken many studies for cities in Texas. Their areas of expertise include:
+ Information Tect�nology
• Operational A.nalysis
• Financial Experience
• ' Perforrr►ance Management
• Fleet Management
� Administrative Services
More speciFically:
INFORMATtON TECHNOLOGY — While employed at the City of Irving, TX,
Richard Price chaired the comrr�itte�: that develaped the City's first informatian
technoiogy strat�gic plan. The plan resulted in the de�elopment of a ciiywide cnmputer
network and ar� award winning geagraphic infarmation system. As Information Services
Director, Mr. Price replaced the Iegacy mainframe system with clier�t server financial,
human resources and payrolj software package running on a UNIX platForm, apgraded
the te[ephvne switahes and implemented voice mail, participated as an advisor in the
se�ection of a 804Mhz trunked radio syst�m for public safety and general government,
established a technology help desk function and enhanced customer service, and
developed numerous enterprise wide applica�ions making t�se of electronic forms and e-
mail routing capabilities,
Mr. Price left the,City of Irving to lead Arthur Andetsen's Soutfiwest Region
Business Consulting Government Services Technology practice. While at Andersen l�e
managed two lazge PeopleSoft financial and human resources/payroll implementations
for tha City of Corpus Christi and Kenneth Capeland Ministries, He also managed
several �nformation systems plan and soflware selecti�n proJects for th� foIlowing clients:
City of Colorada Springs, Boulder Caunty, Kenneth Copeland Ministries a�d the
American Heart Assaciation. 'Tn addition, Richazd assisted the City of Carrollton in
outsourcing their Data Pracessing department.
,�
TriData Carpnration . 76 �ctober 200I
Fart Worth Proposa� Part VY. Personne�
B�rare Drgen is a Resea.rch Analyst at TriUata. He will assist in tHe analysis of
the EMS system and perform the intatjurisdictiona! cornpazisons {benchmarking), as he
has done in other studies. He helped write th� EMS chapter of our study of Houstan Fire
Department. He has participated in many recent'TriData fire department studies,
including Broward County, FL; Northbroak, TL; Everett, WA; Jacksonville, FL; Ottawa,
Canada; and Falm BeacI� County, �L. Mr. Drgen graduated from The George
Washington University with a Bachelor af Science in Health Sciences and a
cancentrstion in Prehospital Emergency Care in May 2001.
Davrd Cohen is a Research Analyst at TriData. He has a Bachelor of Science in
Business Administration in Management fram Bucknell University. He is a Firefighter
II, Emergency Medical Technician — Basic, a Swiftwater Rescue Technieian, and a
Hazardous Makerials First Res�onder. Mr. Cohen has been employed by TriData far two
years and has worked on numerous projects including Houston, Albuquerque, a.nd
Artington County. �1Cr, Cohen will he assisting with evaluatin,g fire operations and
a.ssisting Mr. Souder with analyzing dispatch and cammunications operations, a.t�d
assisting Mr. Weed on special operations.
1i�icvCe Hankir�, a TriData Research A�alyst, has a B.A. in Sociatogy from
Columbia University. She is a paxamedic with the Gaithersburg/�ashington Grove VFD
in Iwiontgamery County, MD. She wi�i assist in the review and analysis afEMS. Ms.
Hankin has participated in many TriData fire and EMS studies av�r the past several
yeazs, including Broward County, FL; Miramax, FL; Qttawa, ON, and Winnipeg, MB,
Canada; Houston, Springfield, A1d; St. Clflud, MN; Anchorrage, AK; Sutlivan County,
I'�Y; Sauth Shore, WI; and khe 1�Tational Institutes ofStandards and TechnalogyFire
Department, Gaithersburg, MD. In addition, Ms. Hankin is a lead author for the Nationa�
Fire Il�ata Centar's Topicat Short Report S�ries, including reports on �ehicle fires,
Halloween fires, firefighter faYalities, �ire station �ires, and others. Ms. Hankin will be
assisting in the review of the management and organization ofthe department.
Pftilip Bushl�ar, mathematscian, and 5ar°ah Lathom, program assistan,t, have
training on ESRI's AxcView GIS svflware. They have assisted in statian location
analyses using GIS far West Palm Beach, FL; Browazd County, FL; and North�roak, IL.
They will be assisting Dr. Charles Jennings in the statzon Focatian �unalysis and working
with GIS.
TriData Corpora,tion �� 75 Octo6er 2001
Fort Worth Proposal
Part Vi. Pexsonnel
Public Management at John Jay College of Criminal 3ustice in New York. Dr. 7ennings
wili serve as the lead in the areas oF station Iocation analyses ar�d GIS. Dr. .T�nnin.gs will
perform the statian Ioeation and demand analyses, as he has in many TriData stt�dies,
most recently for the Jackson�ille, FL Fire Departcnent. � �
Steve Souder is a nationally recagnized expert on emergency telecommunications
center management and administration. He is khe Administra�or of the Arlington Caunty,
Virginia Public Safety Emergency Communications Center, which handles police, fire,
and EMS cal�s. Mr. Souder is on the Executive Council of the Assocrated Public Safety
Communieations Offacials Internatiot�ai {.APCO), the primary trade associatian for public
safety communications professionals, Ln tha� capacity, he has visited numeraus
communications centers throughout the counfry. He co-authored TriData's Fire
Communications manua� for the United States Fire Administration on the management of
cpmmunications centers. He has cansulted ar� eommunicat�ons center management on
numerous TriData studies, including most recently Houston, Chieago, V1Jashington, D.C.;
South Metro Fire District, Calorado; Calvert County, Mazylanci; �Vorcester,
Massachusetts; and many athers. He has a reputation for ob3ectivity and a high degree of
both technicaZ and rnanagerial sophisticatian. Tn 1998, he was recognized by his peers as
`bne of the most influet�tial persons in public safety communications." TriData's clients
have �ery well recei�ed his recomme�ndations. Souder will review khe operations af the
emergency communications centers anc� the CAD system, includin.g both the fire/poliee
and EMS �dispatch and communications systems.
14Tartha Wo�d Haley is expert in financial management and computerized
management information systems. She has a Master's degree in Finance fram Vanderbilt
University in Nashville. She was p%}ect coordinator in Nashvill�/Davidson County,
Tennessee for the development of parfvrmance measures of effectiveness and
productivity for the �re department and otner services {working with 5chaenman). She
worked in a vaziety of positions for the�city finance department. More recently she has
worked in corporate management systems in private industry and for Vanderbilt
Univ�rsity. She hrings a cambination of up-to-date private sector management viewpoint
as well as an understanding of local gav�rnment �nance asid administration. Sf�e will
review the adequacy of information systems support for every functian and will assist in
the review of prevention. She was responsible for these azeas ir� our fire department
studies for Housion, Bell�vue (WA), Colarada Springs, C�i�aga, �range Connty (FL),
and maziy others. �
TriData Corparaiioa . 74 October 2�1
Fart Worth proposal
Part Vi. Pexsonnel
Chief Fire Officers. Ms. Murphy will serve as the lead for issues related ta fire
department manag�rnent and orgar►ization, a�d for evaluating training, anather specialty.
She als4 wiI! as assist with the review of prevention.
Tim 1Cieh1, a Seriior Research At�alyst at TriData, wiil be responsible for review
of EMS services. This includes evalua�ion and formulation of alternatives for the EMS
aspects of the study, and of the potential for fire service-EMS integration. It includes
exarnination of EMS rnedicaI supervisian, quality control, funding, billing, eall pro�les,
facilities, equipment and apparatus, and interagency EMS relations. He has a Master's of
Health Adrriinisiration degree from Duke University and was regional director of EMS
development for the State �f North Carolina, where he helpec� evaluate and ravi�e rriany
career and volunteer EMS systems. Mr.1K.ieh1 also is an economist and previousIy served
as the �perations Research Analyst for the Washington, D.C. �'ire and EMS Department.
He has seven years experience as an EMT and trauma center nursing assistant in North
Carolir►a. He has becn the principai ana�yst for the EMS portions af TriDaka studies for
Braward County, FL; Hauston, TX; West Palm Beach �'L; Miramar, FL; Walce County,
NC; Washington, D.C.; Cherry Hil1, NJ; Sullivan Caunty, NY; and Worcester, MA.
William Richmond is former Fire Commissianer of Philadelphia. He supervised �
ona of the largest f re departments in the United States and implemented innovative ��
programs in the areas of emergency medical services, fire inspectians, employe�
assistancc, and hazardous materials. Prior to becoming Commissianer, he served for
many years as the �ead of the department's research and planning unit. He has
participated for aver 10 years in TriData studies of inetro £ire departments, such as in
Houston, Seattle, Wiruiipeg, Chicaga, Worcester, MA; Colorado Sprin�s, CO; Omaha,
NE; Des Moines, IA; Washington, D.C.; and others. He wi�l lead the review of
management and arganization and �re operations, and he will be the l�ad "peer
reviewer." He alsv wil! assist in fl�:et management issues.
Dr�. Charlss Jennings is expert in deployment analysis and determining fir�
station loea�ions. Dr. Jennings was a valunteer firefighter/EMT in saveral departments
and Fire Commissioner in Ithaca, N�w York. He has a B.S, in Journalism, and an M.S. in
Fire Protection Management, a Mast�rs in Regional Planning, and a Ph.D. from Comell
University in City and Regional Planning! with a subspecialty af public safety
management. He has managed aY been deputy director of several fire and EMS
management studies for TriData, including Des Moines; Qrange County, Florida; and
5tate College, Pennsylvania. ��nrtings is also an Assistant Professor of Fire Science and
TriData Corporatinn � 73 October 2001
Fort Warth Proposal
Part VI. Personnel
auditing. He wrote the only book on measuring productivity of lacal fire protection
services, far The Urban Institute arid National Fire Protection Association.
Schaet�man is also the principal researcher on TriData's studies of Intemational
Concepts in Fire Pratection. We I�ave examined cities around the wor�d #o understand
why U.S. cities have much higkaer fire incidence, fire fatality rates, and dollar losses than
other cities yet have much larger fire de�artments and exp��ditures per capita.
In addition to providing project managemeni to the pro�ect, Schaenman will assist
with the review of �he f re prevention program.
James Weed, Senior Research Analyst and Deputy Direcior, Center far Local
Govemment Studies, will serve as the Deputy Pro�ect Manager and lead the analysis of
special operaiians. He wil� coordinate the entire suppart services part of the proleet. H�
has been ary active frrefighter, Fire Chief, State Hazmat Director, and Safety Manager for
o�er 25 years. Mr. Weed is currently managin� TriData firelEMS stt�dies for Browazd
County, FL, (ending); and Stafford County, VA {starting}, He has served as Project
Manager or been a principal cor�sultant on ri�any TriData studies, including Hou�ton,
Texas; Cudahy/South Milwaukee, Wisconsin; Worcester, Massachusetts; Arling#on �
County, Virginia; and the Natianal Institutes of Standards and Technolagy Fire ��
Department. He has a B.S, in Fire Adrninistration fram the University af Maryland, past-
graduate wark at the John Hopkins Medicai Institute, Baltimore, Matyland, and serves as
an Ynstructor for the Emergency Management Institute, Emmitsburg, Maryland.
Virki �Cu�^phy, a Senior�es�areh Analyst, was Fire Chieiof Seminole, FL, and
Chief of Training and Personr�el fo� a�arge combination c�epartment in Flarid�. She is
retuTTiitng to us after being on loan to the U.S. Fire Administration for the last six months
where she helped evaluate grants for their new $1 QO mitlior� assistance program. She is
highly familiaz wit� fire service personnel issues, incl�ding kuiring and diversity, and has
written several azticles o� those subjects for trade jouma�s such as Fire-Rescue Magazine
and the Journal of Ernergeney Medical Ser-vices Manager & Supervisor. She supervised
the Office Of Cazeer Development (in chazge af hiring, recruitment, and retention) for
Brevazd County Fire/R,escue (FL}. She has assisted with other studies and fire �esearch
projects, including Brighton, CO; Paim Beach County (FL} and Vilest Palm Beach
County. Murphy has a Maste�'s Degree in Public Administratian and has taught Fire
Administration and upper di�ision Budgeting classes for Barry University. She is an
EFO graduate, and has been designated as a Chief Fire Officer by the Commissian on
TriData Carporation � 72 Octaber 2001
Fort Workh Proposal
Part VI. Personnel
We have proposed a team with unusua2 depth and a larger than average number of
senior consuitants for four reasans:
1. To get multipla views of approaches to your complex issues, az�d draw on
wide experience;
2. To bring in people with particular specialfies, and not just generalists;
3. To provide for cantingencies such as unexpected illness over the proposed
six month study pe�iod;
4. To speed up the study by undertaking various evaluation tasks in �arallel.
�umnn�ry vf iri�ata �tafF ��perfen�e �nd �ale in ���ady
Philip Schaetiman, MIFiE, is President and %undar of TriData, which was
created to under�ake exactly this type of study and related public safety manageanent
research. He wi�l pca�ide pro�ect management. He has 20 years experience l�ading
similar studies an management af large FirelEMS services and 2� years related research
in fire protecfion, EMS, Hazmat, and emergency management. He also has canducted
workshops for local govarnment officials on how to cio skzategic planriing af #'ire
departments. He �s an internationally kttawn exper� in fire manag�ment data anaiysis,
fire prevet�tian research, performance rn�asurement, and management of complex fire
proteation studics.
Schaenman was Assaciate Admir�istratar o�the U. S. Fire Administration from
1976-$1 where he directed the National Fire Data Center and the fire technolagy and
manag�ment research programs. He left ta found TriData, wt�ich is just about to
celebrate its 20�h anniversary. Past TriData studies he headed include Houston, Seattie,
Tacoma, Everett, Orange County, FL; Palm Beach County, FL; Chicago, IL;
Schaumburg, IL; Naperville, IL; Washington, DC; Seattle, WA; Portland, OR; Nashville,
* TN; Des Mo�ines, IA; Oma�a, NE; and Colorado Springs, CO. He presents a summary' of
tf�e latest in fire department management researct� at the annual Metro Fire Chiefs
conference — the only private sectar consultant allawed t�is role. SeHaenman wrote khe
fire department, police, and transportation chapters in The Urban Institute/ICMA book,
Haw Eff'ective Are Your Community Services? and chapters an Management Inf�rrnation
Systems in Managing Fire S�rvices, the Green Br�ak series gu�ilished by iCMA, and the
chapter an Measuring the Impact of Public Fire Education in t�e h►'ational Fire
Preventian Association Handboolr. His fire department performarice measures aze used
in the Government Accounting Services Board (GASB) publicatian on �re department
TriData Corporation , 71
�ort Warth Propasal
�P�-o����d �r�aj�c� �r��na���i�r� Ci�ar�
��t� �� ��� wa�h
P��c� ��di�v� Gro�Qa
IR¢��ni� Pa�u����c�ve
U��IC��acn �b��umont�
_ _ ,��� �ck����aus��a
��aal t��o�l�y
� �mu� hlml��n
l�ir� O���aati��ts
1dVi���am� lRi�hr�o�ndt
- R�¢nQ HI�i���yt
- Daavocl C�hen
- Jarr��� 4M��s�t
QS�p�cial ��ps)
- �i�� D��a��trr�enQ
� �►a��i�y�ti [1`I���
�riD2��a ��r�aoratiart
PF��li�p S�ha�nru��¢�, ��oject i1A�nager
�'am��s W�ed� �r��a�ty Pro��c� �IAa�aq��r
Errbe�¢��r��y �tA�di�aQ
S�nr@���
'�it� ECB���tO
- �raa�a �r�c�n
- �Cic�Q� �a�sk¢r�
- ��� �On�ly�� (Tl���
lD�mau�¢I PP���c�ac��n �
��pp�yu�nen� �4¢�aQys6s
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- P[�i�6�a I�a���k�r
- 5�a��� Lath�t�
QC:I�)
P��v�c�4Hor�
PhiQip Sc�naee���r�t -
- Niart[�a {�Nor�-l�ale�
- V�cki �u��hbf
Part VI, PersonneI
�¢�ryp��tr �4��ff
Ru4h �a�h
L6sa Azoz
�ara{� L�thar�o
GuGlcver's'��av�Q (F�. idll�cth)
61Aae�a��rr��u�t �ns�
Or�a�a��t6or�
Va�iK� M�nr�f�yt
-.Oa¢�es I�I�edfi
- RocP�ars� Prcce
- Mli�Qia�� I�ich��v�d�
S�npp�u-t S�rvic��
.Iacr�es �Illeedt- 0����11
���iraic��
- V�c�c� �'ue�hyt
iV��S
- �la�hh� V11or�`-�aG���'
- I��eky 2��irrirrn
Do��oa�c�n �n¢�
Corr�¢�¢ar�i���io�s
- S�eve �o�c��P
�c�v�Qrt6s��adiv� S�rvices
-1�6cF�aa�d C��B�Qt
FQ��C Gl��r��a���rter�t
- Ri�har�s� Pea�et
- .Da�r�n�s Wee�
�e first n�rne in each bqx is �he lead far thaf area. �- denotes additional reference to indi�idual, to avaid double co�niing. StafF
��om G�4A, a subcontractor, is ir�fegrated into 4he cV�ark= as is Guli���r's Tra�e1.
�caI��ta Car�oration 70 . . October 2001
�
Fart Worth Proposal
�'�#�i VI � �����f�N�L
This section first summarizes the relevant experience of each team member on the
project staff, fallowed by their resumes. The ttours o� eact� are shown in the cost
proposai. Rather than using generaIists, we use specialists in many areas. Most wi11
spend 1 to 2 months on the proj ect during the middle 4 montY►s afte� start-u� and befo�e
the final repart is writt�n. �
��opos�d �rojec# S�aff
The TriData team is uniquely wall qualified to assist Fort Worth with th,e
praposed study. We offer a team af exp�rienced professianals expert in the �e1d af f re
and emergency medical services manage�ment as well as arganization assess�nent. The
professionals on our team have provided a variety of consulting skil(s ta many �re and
emergen�y medical service organizations in majar cities and counties across the Uniteci
States. AIi members oFour team ather than the two Ioca� M/WBE firms worked together
on many of our fire department studie�, including o�r �ery recent study for Broward
Cour�ty, FL and, before that, such cities as Houston, Chicago, and V�ashington, DC.
The following section autlines the extensive expertise and experience that the �
TriData team will provic�e for this project. We have an unsurpassed lavel of quality that
distingaishes our t�am from many competitors. The team's �re and EM5 departmenC
experi�nce encampasses an array ai�rofessional services including operatioris analysis,
perforr�ance measurernent, otganizational restructuring, warkforce analysis, and busin�ss .
process analysis and technology, in a.ddition to experience in evaluating all fire
degartment funcfians. We have in-depth experience in fire department management `
studies.
Our propos�d project management str�ccture, and primary team subject
responsibilities, is d�picted in the figure nn the next page.� Although we list each persan
under his or her principal duties, in fact we work together, with s�v�eral staff inembers
participating in each area, az�d with cross-fertilizatian of ideas from across the team.
Below is a summary of the experience and assignment areas of th� key members of the
proposed project team, followed by their resumes.
::�. �.
TriData Corporation , 69 Octaber 2pQ1
Your
�eatt�e
Fire Departmen�
Claude Harris, Chief
fJorman B. Rice, Mayor
April 22, I991
Philip Schaenman, Presiden�
xriData Corporation
1a00 Wilson Blvd.
Arlington VA. 22209
•Dear hfr. Schaenman,
On behalf ot all af the men and women o� the Seat�le Fire �epartment I
want ta thank you ar�d all of your assoeiates for the excellent warlc that
1"riData accomplished on the study of our �epartment.
The docume�t that you have prepared is very well writien and it wili
certainly serve o�r community as a strong guide in plannin� for the
fu�ure of fire protectinn in the City of Seattle.
I know �hat the task was dif�Ficult at times �ut you can take great pride
in th� fact that you f�ave authored a document �hat presents a fair and .
unbiased view of our orga�ization and addresses severai key iss�es that
have been long neg�ected.
�hanks again Phil �nr your effarts a�d please-pass on my personal
appreciation to Charles Jennings and the rest of the exceilent Triaafa
staf�. �
Very truly yours,
la e Harr�s, ef
Seattle.Fire departmer�t
CH:sb
.
. An equal employm�nt opportunity - afttrmative action empfoyer.
� City ol Seattie—Fira Department,� 301 Second Avenue South, Seaflla, Washi�glon 98/04, (2d6� 388-1+i00
N
'•Prinled an Reeycled Paper"
�rar��e -:���Y� * - _.
,.:., _::� . :
..,.:.� � �:.: �:
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. ��e-��` � `
� ;� y'� ��`�` �
�r��.'�:
� ,i;-
'�}:
February 25, 1993
�o�.���
Phil Schaenman, President
TriData Corporatian
1500� Wilson Baulevard
Arlington, VA 22209-2454
Linda W. Chapin
Orange Couniy Chairman
2Q1 South Rosaiind Avenue
Reply Ta: Past Office Box ] 393
Qrla�do, Florida 32$Q2-1393
Telephone (407} 836-735Q
Subject: ora�tge County Fxre & Rescue Services Division
Per�ormance and S�rvice DeZivery �va�uati,on
Dedr Mr. Schaer►xnan:
�
x wi.sh to thar►k you, and compliment you, on beha�.f Q£ my �ffice,
the Board af County Commiss,ion, the Caunty Administratar, and the
Fi.re & Rescue Services Division Direc�or far the qua7.xty and
comprehensive repart you delxvered t� Orange County on
Decembex- 22, 1992. � �
The repart regarding �he Fire & Rescue Division is we17. wra.tten.
You provided an exce,llent and convanient Executive Summary that
a].7.owed bus� elected of�iaials and County Administrative O�tic�rs
quick access to the substanoe oP �he report. Th3s convenient
forma� prov�,d$d a map to more in-depth coverac�e elsewhere �.n the
report.
�'a.na�.�.y, x appreciate the
presentation i.n iche public
the sharttalls as we�I as
Da�va.sion .in a professional
provided credibility all
commissioned evalua�ions.
5incere].y,
unbiased and straightforward verba].
h�aring. Your organ�aatian took on
the strengths of the Fire & Resaue
fashion. TrzData's candid reportzng
tao of�en lacking in many publialy
Linda W. Chagin, Caunty Cha�.rman
Orange Caunty, Flo�ida
LWC/pf
c: Baard of Count�r Car�issioners
Jean Ce Bennett; Caun�y Adminis�ragor
Howard N. .Tip�on� �De�u�y Coun�y Adma na.s�rator .
� Mitchel C. �'�oyd, Direc�or, Fa.xe & Rescue Sexvi.ces Divi.szon .
COMMISSIONEKS: H6b FiCCa10A� bist, I•• �'am 5taley, DLst. 2. M:�ry 1, johnsan, Dlst. 9• Fr�n Pi6mane, Dict.4 •, Rill �onegan, [iist. S• Mab1c [iuticr, Dixl. t� _
♦_ � _. . . _ .:. _ _ .. . . • _• � � �' • �
DEPa1tYl4lE[YT OF
FIAE
CITY OF SACRAMENTO
CALIFQRNiA
Phone: {916) 264-5266
FAX: (9I6) 264-7079
lz3l f STREET
5UITE 4a1
SACRAMEN'f'Q, CA
95 Sl4•2979
cnt�v cas�rnn�nat�A
FIRE CH1EF
Segtember 29, 1993
Philip S. Schaenman, Pr�sident
TriData Corporation
1540 Wilson Boulevard
Arlington, VA 22�09
Dear Mr. Schaenman:
Z would like to take a few minutes of yaur tima to commend yot� and,your staff for preparing
the City of Sacramenta Fire Department Master Plan. As you know, we are in need of a new
pCan since 1980 and are therefore �ery happy to receive the final draft of the Master �lan from
TriData Corgpration. We are also very pleased with t�e pracess that develaped the Master Plan
and are eagerly looking forward to impFementing it in the near future.
On behalf of the Sacramento Fire Department, congratulations to you and your fine staff for an
excelierit ,�ob on the 1993 Master Plan:
q
�k
GC:cI
Jantca,y .r3, x9�s
Mr. Philip Schaenman, President
TriData
I000 Wilson Botclevard
Arlington, YA 222D9-2�11
Dear Ntr. Schaertman,
I wauld like io take this opparturiity to persanally cofit�t:end you attd
�� � 7riData an the outstajtding,f`tnrzl repart and nFarcagernent review you
recently completed for the Des Moines, Ivwa Ftre Departrrierzt.
Ci`��' �G` l9�s R1�1f�SS
- In tfte ten years ti1a1 I tcave served a Met�iber of tlie Des Mniiaes City
/ r v 0 Cnune�l, I have never conie across a constcltant ►vfto has dane a mare
COLLNCII.M1�NMlKeMOPH�lV�R9dN �hvrough and pro,f'essional jab as tfie one j�cst completed by TriDatc�.
CiTY HAu Yvtcr matrngerne�it review and recarr�rraeridatiQns fvere sonte of tfee
dU(7 ERST PIRST 9TiiEET
�E5 MOIFl�S, IpWA 50707-� 601
���s�=�3���� best tftotagfat vt�i, raiost practrcczl, ccrtd �vell-resec�rcl'tecd tFxcrt I l�ave ever
w��.hMeRicwc�rviu4o,�o-re,�aa� seeri.
You and your- staff are to he con�mended fnr tice superior work and service
yaic prQvided not only tfae Des Moines Fire �epartrnent, but alC the cititens
af vtcr City.
If "��F1�LitY1��' ����Pt�" were evaluating yvur wvrk as a corzsultunt,
I am cvnftdent that tlaey would rate yoit not vnly the highest, but a"6est
btcy,'.
Best regards always on yvur �ontinued sticcess.
Sincereiy yours,
. ��
Mike McPherson, M�mber
Des Moines City Council
Ward II
MMIIsc
January 28, 1998
i
�� /
[iY� �� ��s rnoinFs
/ / / /
OE! MVIHCS ►IRC Ol1�AqrMENT
Vo0 MVLBCRHY STFBHT
OCS MdiNQ�J, IOWA p0149•N1•
�315��0]•4737
Phillip S. Schaenman, President
TriData Corporation
100Q Wilson Boulevard
Arlington, VA 22209-22J. ].
Dear Mr. Sclzaenman:
On behalf of the citizens of Des Maines and th� rn�mbers pf �he
Des Moines Fire Department i want to extend our appreciation
to you and your associates for your efforts zn the study you
accomplished for and of our departmen�, Yaur written repor�
and presentatians will surely serve our community as a _
signific�tnt tool in developing a strategic plan for fire protectian
in the City of Des Moines.
AILMMpRICAC17Y19+9.1O76.1Oq1 Yaur recommendations were well thought out and.most often in
' critical areas, substantiated with reason and hard facts. The
repor� was well received by the policy makers to personnel on
the front line.
���
James L. Hunt
Fire Chief
I am enclosing a copy of a newspaper article �hat was published
shortly after your presentations for your review and information.
JLH/KAD/.ke
enclasure
�
City of Omaha
P. J. hiorgan, hL�yor
Fire Depaztment
1516 Jac[cson Strcct
Omtiha, Nebr.�skx G8102�3110
(4D2) 4�9•570a
PAX (462) 4�44�fi378
Aon Hrunken
F've Chief
Septetnb�r b, 1994
Mr. Phil Scl�aenma��, Presidenfi
Tri-Data Corporation
1 sao wilson Blvd.
Ar�ingtan VA 22209-2454
Dear Phil:
VLIe ar� c�uickly moving to itnplement many of th�
recoixu�nendations made as a result af Tri-Data's execu�ive
m��agement shtdy of the Omaha Fire Departmen�. I am
pleased with tl�e ma�uier u1 whicla tl�e study was co��ducted
by you and yoiir stafF and I a�n ec�ually i�npr�ssed witl� the
professional iusight your company demonstrated ui the many
areas we asked you to survey, T�ie enfire process has been
extrernely beneficiaZ to me, the Fire D�partment, and �he
citizens of Omaha. Z sincerely l�op� we have the opporhinity
to work witla you and Tri-Data in �le fuiuz�e.
Sincerely,
�
�
Don Bninken
Fire Chief
Qmaha Fire D�partment
�: �
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Mr. Phil Schaenman
Page 2
November 6, 1997
E. The Chief of the Department has elevated the impartance of fire prevention in th�
Op�ratians Division. We've r�cognized ti�at the greatest improvements in fire
prevention wili occur w4�en a11400 Dperations personnel are more actively in�al�ed
in the pre�er�tian �ffvrts.
F. F`ublic fire education effor�s have spread from the Fire Preve�tion Bureau conducting
all public education classes to the Fire Pr�ventian Bureau trairiing- and overseeing
Operatians personnel conducting fire education in the community,
As a result of these changes beginning in 1992 and continuing ta present, the preventian
educations for the Department have resulted in a decreasing number of f'tre deaths within
our community. This Department experienced 4�/� fire deaths each year from I980 to
1989. From 199Q to present, this Department is experiencing less than 1 fire death a year
and no iire deaths in structures in 1995 and 1996. Our number of significant s�ructure
fires �as also decceased substantially.
We continue to develap and improve our Qublic education efforts, fire code e�forcement
e�forts, _and aur fire education efforts even as I write to you.
I wanted to take this opportunity to share with you the signi�'icant and impactfull effecE
your company's study and r�commendations have made for the Tacoma Fire Department
and thc citizens and businesses whorn we serrre.
6
It is my firm l�elief that without the Tri-Data Study and the recommendations that came
from that study regazding f re prevention, this Departmant wQuld not have made tt�e
significarit, pragzessi�e and important changes that, in hindsight, have so g�reatly Ampacted .
the fira problams and, thus, the ci�izens of Tacoma.
C}n behalf of all the individuals, families, neighbors, bU51T1e55�5, and our commuxuty who
have.not experienced a tiagedy of death, injury,. or�fue due tu your i�sightful •��
` recoiiimendations and the courage of our Chief to enact thase, i thank you. �
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Tac�.:�
City ofTacoma
C�'ire Departmen�
November 6, 1997
Mr. Phil Schaenman
Tri-Data Corporation
1000 Wilson Baulevard, 30`� Floor
Arlington, Virginia 22209
Dear Phil:
Subject: Tacoma Fire DepartEnent, Resource Allocation Ste�dy
As the Deputy Chief of Preventio� and Education for the City oi Tacoma Fire
Department, it gives r�e great pleasure to ir�forrzz you af the changes made in the last five
years within the Tacoma Fire Department and the subsequent conseq�ences regarding the
services provided and the outcome of thase services tv the 150,�00 citizans in the City of
Tacoma. � � � � � � �
Zn 1992,� at t�e conclusion of the Tri-Data Study of the City af Tacoma Fire Department,
Tri-Data mada a great number of recommendations ta the City for improving the services
the Fire Department provides, Primary among the recommendations were the additio�as
(resource, status, and operational) to the fire prevention efforts. within the Departrflent.
As a result of the recommendations in the Tri-Data 5tudy for the Fire Prevention Bur�au, }
tiie following changes have occurr�d.
A. The Assistant C�isflFir� Matshal, previously reporting to the Deputy Chief of �
Admitustration, was elevated to a Deputy Chief azzd regorts directly to the ChieF oi
the Department. . �
B. Three additional Fire Inspectors ha�e been added to the previous six Fire Inspectors in
the Bureau. � , •
C. An Assistant Chief wa's added to th�e Fire Frevention Bu:reau, o�erseeing hazazdous
materials, both prevention and response. � '
,.� _-
I}., ,� civi�ian.Fire and L�e.Safety, Educator posit�on�was, added xo tl�e Fiure Preven,tion
,.- � Bur�au, focu'sing'Qn�program :�le,�{e�o�ment..,.. � . , . � � . _ <. ���� : { . . , , . ;...
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�
80i FawcettAvenue p Taeama, Wash(ngGon 88902-5699 �{2�3} 591-5737 � FAX (2�3) �91-57�G
Naperwille Fire Department
1380 Aurora Avenue
NaperviIle, Illinois 60540
Ta Whom It May Concern:
Tri-Data Co�rporation conducted a Station Lacation / Resource Allacatian Study for the
City of Naperville Fire Department. This pcoject was.completed on time and within
budget d�iring a six month period beginning in Ma�+, 1999. Their study grovided clear,
speci�c recommendations far the future. The quality of work hy Tri-Data, specifically
Phil Schaenman and Charles Jennings, was irmpressive.
We offer the following strong points about Tri-Data:
■ Ability to Work Wi#hin Timeframes. The �'ire Department was tinder skrict
time constraints to cornplete the project prior to budget preparation. Tri-Data was
able to finish their work within the pro,�ect time schedule. ��
� Specialized Research Capabilities. Tri-Data brought a unique perspective to tlae
deployment a�alysis process. The project team provided valuable insight into .
analysis currently �erf'ormed by in-house Geographic i�'ormativn Systems (GIS)
personnel. The information retrieved from tha GIS systam, was then utilized to
shaw specific d�ployment issues within #he cammunity.
u
■ Knowledge/Experience with , Similar Com�tunities. The team was ab�e to
conduct the study with an �adequate understanding of unique issues facrng a
rapidly growing cammunity, such as Napervilie.
Overall, we were pleased with our interaction with Tri-Data and would highly
recvmmend their services to others.
Sincerely,
C(,Pc. I t ! C 1
Alan R. Rohlfs
�
Fire Chief
NAPERVILLE FIR€ OFPARTMElIT • t380 AURORA AYENLIE • NAPERYIlL�, IL 80544 • 830/4Za-8t�2
February I7, 2000
I�`�`����: '.. � T o
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� i S T G F N T E N N I A L 31
Febnzary 20, 2001
Phil Schaenmen, President
TriData Corporation
1000 Wilson Soulevard
Arlington, Virgizaia 22209
Dear Phil:
����
� � ��
�wes �
llliflTED 5TATES ❑�PARTfi/��f�T 0� C�lVIMERCE
National lnsti�ute af 5tandards and 7echno�ogy
Gaithersb�rg, Mary[and 20g99-
�" 4J ,�' 1 f�r� 1`ra T�
�1 t_',' (?7 I 1
FFB 2 � zoo 1 �'
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On 6ehaiF of the National Instituke of Standards and Technalogy {NIST) Administration, Y want
to extend our appreciation to yau and your associates iar your ef�orts in tha study that TriData
accamplis�ed for and of our Fire Pr4tection Group {FPG). Your written report �nd presentations
will surely serve I�IST and our FPG as a significant tool in developing a strategic plan for the
fire prntectian at our Gaithersburg C�rripus.
Yaur recommendatians were well thought aut and mo�t often in critical areas, substa,ntiated with
reason and backed up wit,la hard fact. The report was well rec�ived by our po2icy rnakers and by
the personnel on the front lines in the FPG. � I would also like to express my appreciatzon to
TriData for being the stuciy ta conclusion on �ime and under budget.
F�nally, T appreciate the unbiased and straightforward verbal presentation in the warkshop with
the staff of NZST. Your organization took an the shartfalls as well as the strengths of the FPG in •
a professional �ashion.
I sincerely hope that we �ave the opportunity to wark with you and your staff in the future.
�
Sincerely,
. ,,��'l�� .
Susan Ca�'scadden, Chief
Faczlities 5ervices D�visior�
�
�
� � � � �
�
VYLLAGE O�' SCHA.UMBURG
MUNICIPAL CENTER I 101 $CHAU�SSURG CQURT I SCHAUtvI8U8G, IL 60��3-��%i
847/$45-4500 / Tial? 923-4435 / Fax 895-780b / vv�r�,CI.SCHAlli�tBUAG.iL.US
March 15, 2001 � � � � � � � —�I
Mr. Philip S. Schaenman '
Presic�ent i1+�AR i 9 200� �
TriData '
1000 Wiisan Boulevard ��' -
Axlingion, VA 22209-2211
Dear Phil:
I a�olagize for the delay in writing.
I wani to take the appa'rtunity ta thank yau and your colleagues for compiling the operations an�.d
martagement analysis of the Vit�age of Sehaumburg Fire Department. The final report t�as well
written and pro�ided us �vitit a great deai to consider as we rrtave fonvard. The report outlined
several areas for impro�ement ar�d ti�+ill ser�e as a blueprint for the department for the nexk
severaL years.
Vi�lage staFf are continuing ko compl�te a c�etailed analysis of the recommendatzans that were ;
made. In addition, some of the recommendations have aizeady been implemented and s�ill oth�rs
are planaed for implementatian in the very near future.
It was a pleasure workiag with you and th.e Tri-Daka team an this project.
Sincerely,
ViLLAGE OF SCHAUMBURG
�
Brian A. Townsend
Assistant Villa�e Manager
H:1CoileeniLetterstSaEtaenmat� - TriData Thanlc Xvu Letter.Iwp
�
PROGRESS TH[tOUGEi '�"HOUGHTFUL PLANNING
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rF0�1n
City of ChicaDo
Richard i�l. Da1cy, M1layor
Oflice of Budeet and hl�nngement
tilichael �. Harris
Bud;et Directar
Ci ty Hall, Room 6��
13l North LaSa�le Street
Chic�eo, lllis�ais 60603
{3l3) T4�1-33?3
{31?) 7��1-3613 (FAX)
(312) 7�4-3619 {�►'Y)
ii�tp:/Itvtti��v,ci.chi.iE.us
7une 25, 1999
Ff�il Schaenman, President
TriData Corporation
1000 Wilson Bo�le�ard
Arlington, Virginia 22209
Dear Phil:
The City has received your �nal draft of the Comprehensive Review of the
Chicago �'ire Department and we look forward to reviewina its recommendatior�s.
I wo��d like to thank yau and the rest of the TriData team for th� hard work and
praf�ssionalism disptayed throughout this study. In my capacity as program
manager, I would aEso like to express my appreciation to you for bringing the study
ta canclusion on time and under budget.
�
N�I H�H��DS.
r�.
4 e
LL' LQ Q Y
LM n
eui�.�nkc ci��c+�casocerHeR
�
Sincerely,
� �
�
a�n T. Flynn
Deguty Budget Director
R
�� �
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e
pe
Fart Wprth Propasal Part V. Prior Experience (Corporate)
1?. Fire Mapshal FCeith 7'anner, Round Rack Fire Deparhnent, �0.3 Comme�ce Str�eet,
Bnx 755, Round Rac�, Texas 78680, (�I,�) 255�393�. Fire MarsYtal Tanner is
tesponsible far the advanced prev�ntion classes at Texas A&M Fire School �'or which
TriData teaches, attd for which aur prevention research reparts are used in the
courses.
18. Mr James Arnold, FE Drawer° I�, Texas ABrM Fipe Schoot, College Stalion, Te�ras
77843-8040, (409) �45-�b41. Mr. Ar�old heads the Texas A&M fire program.
19. Chief Charles Puge (retired), T�xas Firemen's Trainfng Scliovl, Fire Protectia�t
Training Divisian, ColCege Statian, T'exas i�843�8000, (409) 845d7b41. Chief Page
is familiar with TriData's work and teaching in prevention.
�0. Chief R�bin Paulsgrove, 61.0 W. Division Street, 2"d Flvvr, Arli�gton, Texas i6DYQ,
($17j 459-5505. Chief Paulsgrove is familiar with � wide range nf TriData's wark.
He has consulted for us.
�
TriData Carporation Sb October 2001
Fort Worth Proposal part V. Priar Experience {Corporate)
the project manager for the Operatians Analysis perfarmed for the Schaumhurg Fire
Department.
9. Ms. Jessica Mott, and Chief Alar� Rohlfs, Naperville Fire Department, I380 Aurora
Ave►rue, Naper�vilCe, IL 60540, (630) 4a0-Gi�S. Both are highly knawledgeable
abaut the consulting services provided for the Naperville study.
10. City ojDes Moines, l'owa; Mr. Eric Andersen, City Manager, Cauncilman Mike
McPherson, 400 East First Street, Des Moines, �owa, (515) 283-4920; Raymond
Thomas, Union Presidenl, 5�9 NW Lagan, Ankeny, IA (SI Sj 964-0191. TriData did
a camprehensive fire department study including station location analysis.
Genera! �eferences
ll. Mr. Gerry Hoetmer, _f'vrmer Director af Public Safety Divislon, Internatiorral City
Martage»ient Associatio�, Wasliingtan, D. C., naw Executive Director, Pubtic
Entify Risk Inslxtute, I r3SQ Random Hills Road, S'uite 210, Fairfax, VA 22030,
(703j 35�-1846. Mr. Haetmer is familiar with TriData's �re protection management
studies for cities. He alsa lcnows our research for ICMA on measures of effectiveness
and pr4ductivity For ICMA's bnok on How Effective Are Your Cammunity's
Services? (fire, police, and transportatio;n chapter) and ICMA's baok on Managing
Fire Services (MIS chapt�r}.
l2. Mr. Garry Briese, Executive Director, Internatianal Association of F'ire Chiefs,
40.�5 Fair Ridge Dpive, Fairfax, Virginia 22433-�86�, (703) 27�d0911, or Presidenl
of tAFC, Phi! McCouldrick Mr. Briese knows TriData's work for citiss and far the
IAFC.
l3, li�tp Harrr�y Hatry, Director, State and Local Gove��ment Resear°ch, The Urban
I►rstitute, Washin,gton, D.C., {a0�) 8�7 8�21. Mr. Hatry heads research on
performance measurement of Iacal government. TriData's gresident, Philip
Schaenman assisted Hatry on many studies.
14. MY. George Miller, President;l4�i's.1�Ieri�,� Appy, Assistant Yice President; Na�iohal
Fire Protection Association, Dne Batteryrttarch Parlr, Quincy, Massachusetts 92269
(617) 9�4�70��. Both are familiar witt� TriData's research �
�ex�s Fie��Yences (rn acldi�lorr eo MousfonJ
1 S 1�s. Helen John�an, Executive DiYector, State Fi�emen's and Fire I�Ia�shals'
Association of Te�ras, SOi Stark Street, Austin, Te�cas 7�756, (SI Z) 454 3473
16. Chief Dodd Miller (�e�i�ed}, Dallas Fire Department, City Hall �AS,1 �'�D lYfarilla,
Dallas, Texas 75�01, (�14) 6i1-460% Chief Mil�er has been familiar with TriData's
studies and staff for 20 years.
TriData Corporafion , 55 October a0�1
Fart Worth Proposal Part V. Prior Experience {Cosporate}
, ��fer�r�e�s
Our references include fire chiefs, fire officials who were the project coordinators,
elected municipal of�icials, union presidents, and professional association leaders. The
first ftve are clients of studies of similar scope.
l. Mr. Do�ald .€�. Hollingsworth, Se�ior Execufive Assistaht to the Mayor, 90Q Bagby,
2"d Floop, Houston, Texas i�00.�, {�13) d37-b��5. Mr. Hollingsworth was the
City's project director for aur comprehensive study of the Houstan Fire Department.
2. Chief Ray Alfred; Deputy Chief Lorin Moc�, Jacksvnville Fire Resrue Department,
1071Y Market Street, .lacksonville, FL .���0�, (904) �9$�114.5. Chief Alfred and
Deputy Chief Mock was the City's project direckars for our compre?�ensive fire
department study there.
3. Mr. John Flynn, forme� Deputy Budget Director, City of Chlcago, O�ce of Budger
ar�d Managemen#, City Hall, 121 N. LaSalle Street, Chicago, IL dOb02; (312) i4�-
958�. Mr. Flynn was the City's Project Manager for the comprehe�sive study by
T�iData afthe �hicaga Fire Department that has received nationaZ acclaim,
4. Mr, Brett Lacey, Fire Marshal, and Chief Manuel Navarro; Calorado Springs Frre
Department, 3� Svutli Weber Street, Calorada Springs, Colorado 80901, (719) 385-
7355. Mr. Lacey was t�te Project Manager far the fire and EMS study we did for the
Colorado Springs Fire Department, The study in�c�lved using the City's
transportation models and s4aff ta assist in the statian location st�dy. Colorado
Springs is a very rapidly growing community having increased from ander 100,OD0 to
350,004 over the last 2 decades.
S. Mr. Russell C. Smith, District of Colunrbia Financia! Responsib�lity and
Management Assistance Autharity, O►re Thamas Circle, Washingtan, D. c. a000s,
(202) 50��3405, ar Chief Donalri Edwards, Disfrict vf Columbia Fipe and 'EM5
Department, {�Da) 473�33a0, ar Rayrnond Snee� Union PYesident, (ZO,�) 63�'��5,00.. ,,.,
Mr. Smith was project manager for our comprehensive study of the fire and EMS �
services in Washington, D.C. .
6. li�tayo� Edwa�d D. Hansen; Jim Langus, Assistant to fhe Mayar, City Harll, a930
Wetmo�e, EveYe�tt, WA 98a01, (425) �57 870 .0. Mayor Hansen and the current fire
chief, Murray Gordon, are fami[iaz with oux comprehensive study of the Everett Fire
Department. �
7. Deputy Chief �Itchael Eisner, Bellevue Fire Depar°tment, P.D. Box 90012,
Bellevue, Washington, 98009-9012, (206j 45.i-b892. Chief Eisner was the primary
contact for th� two pr�vious Bellevue Fire Departm�nt studies w� did far th�m. They
were avid at cost-efficiency.
$. Mr. Br�ian 7'ownsend, Assistan� Nillage 14lanager, Yillage af Schartmbupg, 101
Schaumburg Caur�t, Schaum6uYg, IL 60193, (847) 9�3-4�0�. Mr. Townsend was
TriData Carparation , 54 October 2U4I
F'o�t Worth Praposal
West Palm Beach, FL 33415
(561) 233-0010
Cost: $ 86,500 (1997)
$110,300 (2000)
Part V. Prior Expezience (Corporate)
T�►e first project was a four-part study conducted to provide a thorough analysis of
the emergency response system that provided fire and emergency mediaai
services to the public in Palm Beacn County. The study includec� an evaluation of
future needs af th� Fire Department in retation ta aIternative service leveis and
service delivery systeens.
The first phase of tkte project inv�lved a detailed anaIysis of Che actual emergency
activity over. a 12-month period. The response data for each incident during that
period was trans%rred from thc CauRty's Computer Aided Dispatch System to the
FireIEMS Apparatus Deployment AnalysEs {ADAM} Module. The artatysis
provided a detai2�d evaluation oictirrent performance and its ability to meet its
current demands witn available resources. The data also provided a ma}or por�ion
of the inforEY►ation needed to pro�ject future performance and resource
reauirements.
Subsequent phases of the study projected demands for service as new
develapment occurred and the papuIation increased in different areas of the
Caunty. The pro�ected demands far service w�re used ta evaluate the resources
and deployment needea to provide alternative levels of service. The Fire/EMS
ADAM model provided an unprecedented capability ta compare these
altemati�es, based on a tharough understanding af the existing situation and the
best possible pro,�ection of'the futur�.
TriD�ta Corparatian , 53 October 200I
Foft Wartli Proposal
FarE V. Pcior Experience (Corporate)
(Gresham and Milwaukee, Qregon) together. This study also compared Port�and
to other cities. �
A third fallovv-an study in 1995 focused on comparative performance measures,
as part of a citywide review of all services.
S. Project: Aaalysis aithe Total Urganization Structure and Service Delivery
l�iethods of the Orange County Fire/Rescue Division (199�)
Contact: Chief Mitchel Flayd
Orange County (FL) Fire/Rescue Division
4700 Lake Und�rhill Road
�rlar�do, Flarida 32807
{407} 658-690I
Gost: $138,000
The TriData proj�ct team assessed the methods of service delivery and level of
service provided in each of the Division's major �re ar�d EMS functional areas
against industry standards incluc�ing those of ISO, NFPA, and other fire/EMS
deparkments. The Orange County Departm�nt was cre�ted out of a major
consolidation of independent departments. This was the first compreh�ttsive
assessment of haw the "new" department is doing and where further adjustments
at�e needed. The assessment was conducted with consideration of the constraints
of the local unian contract, Florida statutes and administrative law, and local
ordinances and contract. Iriterviews with Orange Caur�ty develapers, contractors,
architects, and other bUsiness owners atxd a sample of homeowners were
conducted to assess how these "clients" of the Department perceived the adequacy
of setvices. Strengkhs of the Department as well as problem areas were
documented.
The functional areas studied included: oparations for fire, EMS, and rescue
(issues include workload, calls by areas of the eommunity, chamges in papulation
and physical struc#r�re af tl�e City, numl�er and increase of hazazdaus mate�ials
risk sites, resources, and producti�ity); support services, construction, supply, and
maintenance; fire loss management plannin�, finance and personnei; 9-1-1
administration; Division training; and civil ernergency management. A particulat
area of concem was developing recommendations to imprn�e the eff cient
collection of management infozmation within the Orange County Fire and Rescue
Division.
6. Project: Palm Beach County — Study of Fire S#atio� Locati�us and Other
Resource Deplayment Analysis {199'7}; Service Delivery Study o�'
t�e Fire Rescuc Department (�000)
Contact: Chief Herman Brice
Palm Beach County Fire Rescue
50 South Military Tpail; Suite 101
TriData Ca�poratioa • 52 October 2001
Fort Worth Praposal
4.
Part V. Prior Experience (Corparate)
operations, and support services. ParticuIar attention v�tas given to management
and organization issues, sugervisory practicEs, personnel practices, management
training, and labar-management relations. Amo�g the issues addressed were
shifts, unit staffing, nur�ber of ranks, apparatus replacemet�t, fireboats, hazmat,
air-sea rescue; information systems, and more.
Project: Studies af PBrtland, Oregon Bareau of Fire, ResCue and
Emergency Services {199�-1993,1994,1995)
Contact: Thomas M. Feely
Bureau of Fire, Rescue & Emergency Services
55 S.W. Ash Street �
Portland, Oregon 97204
(503)823-3726
Contracts: $155,597 (1992-1993)
$105,070 (1994)
$ 34,000 (1995)
$240,000 �
TriData conducted a series of studies for Por�land from 1992-1995. It started with
a campreh�ns'rve study of the Portland Bureau of Fire, Rescue and Ernergency
Services for EMS and fire services foe the next 20 years. The delivery af ALS
services and alternatives for praviding transport were among the key aspects of
this study. Since this study was completed we have learned the City is
implementing aur recommendations relating to EMS management.
The Phase I report described in detail the current �re and EMS services and the
levels aiservice rendered. It evaluated the appropriateness of th� levels of ser�ice
and whether the services should be continued or reassigned to other city
departments or tha private sector, Levels af service in comparable cities were
taken into cansideration. In Phase II, TriDaCa presented alternahve service
delivery vptions, and thezr cost, especially options for the BLS/ALS mix, and
transport �ptions. One of the major chalIenges her� was in forecasting dernand.
A computer model was develaped to assist in forecasting impacts of variaus
factors on the fut�re sizing of th� Fire Bureau, including growth in populatian and
businesses, and growth in per capita EMS demand.
Ir► Phase ITI, TriData developed an impI�mantation plan for the selected option.
Every function�in the Bureau was analyzed, including dispatch information
services, fire, EMS, hazmat, and other eme�rgency operations, pub�ic edt�cation,
investigations, eode enfarcement, sp�cial hazards, �elations wit�i other city
departments and with regianal services. Another key challenge was obtaining
citizen input, and undertaking a risk anaIysis, We held meetings t�rougYiout #he
project with a steering committee that included citizen and businass
representatives. We ha� the fire companies provide input to a risk analysis.
The origirtal study was followed by a�second major study using the Fire-ROUTER
computer model to analyze fire station locatio� in Portland and two adjacent cities
TriData Carporation � S l � Octobor a0� 1
Fort Worth Proposal Part V. Prior Experi�nce (Corporate)
We made a large number of recommendatians, a large majority of which were
accepted by the D.C. Financial Authority that had oversight fa�' the Department.
The Departrnent �as implemented many of the recommendations.
The study examined, in additian to basic fire and EMS services, Special
Operations {hazmat, rescue, emergency management), Support Services {trainirtg,
communicatians, maintenance, apparat�s replacement, purchasing and s�pply,
MIS, personnel, administration}, and a�eral3 management and organization.
T'he project was conducted in ihree phases. Phase T evaluated the current level of
service and identified problems and strrengths in every Fire Department fianction.
Phase II provided detailed recvmmendations and a cost-beneft analysis for all
major recommeadatiotts. Phase III developed a detailed impleme�ttation plan and
costing of th� new initiatives, broken by capital and operating costs, for tl�ee
years. A report was produced for each phase, one month for each.
An exceptional aspect of ti�is study was that tha results had to be completed
within three manths. TriData was able to meei these extraordinary deadlines, and
at lower cost than most cantractors charged for looking at other services that were
less compl�x th�n Fire and EMS.
Thera were many difFculties to avercome beside5 the time constraints. We faced
a demoralized department. There was c�taestionable data on response times. A
camplex analysis af a significantly new approach to delivery of EMS services was
undertaken on the fly, in one month. There were major cultural conflicts beiwe�n
the EMS and firefighting sides of the department that �ad to be considered. We
were recommending a significan# cult�ral change, with cross-trained firefighters,
dynamic reallocation of EMS units. But we received outstanding caoperatinn for
the Chief and union, and rriet the deadlines. The study was undertaken under the
auspices af the D.C. Control Board, with the Mayor and City Couneil also
reviewing each interim result.
We were proud to meet every deadIine wi�h a repart that all parties tho�ght was '
excellent. �
3. Pro,}ect: Comprehensive Study of Chicago Fire Department Chicaga,
Illinois {1999)
Contact: Iohn Flynn, Deputy Budget Director
Office of Budget and Management
12I North LaSalle St�eet, Room 604
Ctucago, Illinois 506Q2-12$4
(312} i�k6-95$8
Cas#: $464,300
TriData �valuated all functions and units af the Chicaga Fire Departmen#. This
inciuded �uppression, prevei�tion, EMS, emergency management, special
,
TriData Cosporation � SO Octaber 200i
Fort Worth Propasal
Part V. Prior Experience (Corporate)
S�le��ed �irel��Sl�e�cu[e IV��n�gern�nt S�udies
1. Project: Comprehensive Review of th� Houston Fire Department {�000)
Contact: Mr. Donald Hollingsworth
Assistant to the Mayor
City of Houston
City HaII Annex
900 Bagby, 2"d Floar
Houston, TX 22002
(713} 437-6481
Contract: $349,500
This was a comprehensive study of a11 aspects oFthe Houston Fir� Department. A
major focus of the study was an examination of tiered response EMS system in
light of incr�ased EMS demand and a shortage of paramedics to keep up with it.
Working cl'osely with the EMS medical directarship of tha City and surraunding
Caunty, we praposed a majar change ta economize on the use o#'pararnedics,
using a two- or three-tier system for differe�t cails. A key feature was use of a
paramedic "chase car" that only treat�d at the scene and did transport. The city
adopteci the recommenda�ion and reduced response times by an astnunding two
minut�s with miriimum added resources.
We are being asked to return to help with implementation of the 200-pZus
recommendations. An initial focus is EM� 6iliing.
2. Praject: Der+elapmen# and Impiementation of a 1V�anagement Reform Plan
�or the District af Cvlur�bia {9197 —12/9'� Washington, D.C.
Contact: Mr. Russell C. Smith
DC Financial Responsibility and Manag�ment Assistance Authority
One Thomas Circle, Suite 900
Washingtan, D.C. 20005
(20�) 504 34q5
or
Chief Donald Edwards
(242} 473-3320
Cost: $�43,040
TriData (with subcon�ractor Arthur Andersen) undertoak ari intensive,
comprehensive study of all aspects af the `]Vashington, D.C. Fire and EMS
Department. Central was the need to look at the organization of the Department
in light of the tremendous growth in EMS serviees, .
,�
TriDat� Corporation � 49 Ocrobcr 2001
Fart Worth Propasai
L�CAL ���9E��fI�1�Al� �I�� �� Ef1�S fNA�I��aE�E�V4 S�'�'��ES
Part V. Frior Experience {Corparate)
���.:,:.;= N�� o� ����.:.�.... . . ;.. ::::, :: -. - � .- �..� -. ••=° :-.-
:�'�:�}:w�x-ri d'a��l�bflA,AIEAIli=1Ef�'ftV •' •Pl��.d'����Q�01l�I�Q C�1�14J�G"��9 ���IR�S�, PiI��PI�
5$61
5860
�'S859
57U9
�5696
5596
y03�
0042
Narwallc, CT
(70,000 PoP-)
G:amp�eYl, CA
(37.� 1PQP•)
(�range �;onnty, �'I.,
(400,OOQ pop.)
Tacoma, VirA
(25Q,b00 pop.)
Seattle, WA
{50(},004 pop.)
State Col�ege, PA
(39,000 pop.)
AlexandPia, VA
(111,D40 Pop.}
I,ittie RocTc, AR
(175,000 pop.�
'��t o�'�
�����
97204, (503) $23-3700.
Evaivation ofNorwalk Police arrd Fire Communicatians arrd Fire Department Management, Mr. 7ack Miller, 1992 '
ilizector of Fina,nce, City o�Norwalk, I25 East Avenue, Notwallc, Connecticut 06857-5125, (203} 854-7870.
�mmunily Ffre Proiectiaa f�farter Plan for Camphell, California Fire Departrrtent, Chief Randy Breiegman,
now with CIackamas County Fire Disnict #1, 1 I344 S.E. Fu�ler Raad, Milwaukie, OR 97222,
(503} 655-8535. (Car�beil study fuuded by City of Campbell).
�4nalysis of the Total Organization Struetrrre and Service Delrvery Methods of the Orange Counry
Fire/Rescue Divisian, Chief Mitcfn lFloyd, Orange Counry Fire/Rescue Division, 470Q Lake Underhill Road,
Qrlando, Flarida 32807, (407� 658-6901.
Resource,411ocation Study ofFire Departmenr, Mr. Juli Daniel, Asst. City Manager or Mr. Michael
Fitzgerald, Staff Aaaiyst, (]f#ice of City Manager, City of Tacoma, 747 Market 5treet, #1244, Tacama,
Was�in,�ton 98442-3765, (2�6) 591-5130.
Cornpreherrsive Study of Fire Department, Mr. Rick Painter or Chief Claude Harris, City of Seattle, Office of
Nfanagement and Budget, 300 Seatt�e Nfunicipal Building, Seattle, Washington 98104, (2p6) 684-8044.
Compreheruive Study of �Ipha Fire Canrpany, Mr. Jarnes 3teff; Fixe Adminis�-ator, CeQtre Regional Council
of Gavernments, Fraser Plaza, Suire #4, 131 South Fraser Street, State College, Pennsylvania 15$4I ,{814)
231-3077. �
Improving 1�lanagement Infnrmation for the Alexandria Fire Deparnnent, City of Alexan�sia, Virginia, Chief
CharIe's Ru1e.
'i'r�ata Carporation
1992
1992
I991-92
�g9a9i
1489-90
1984, 86 &
89
Review af the Little Rack, �1rka�tsas Fire Depurtment, Chief Rubin Webb, Little Rock �ire Departinent, 1000 1481
V�est 7th Street, Little Ytoc� Arkansas 72201, (501) 371�79�4.
4$
�
October 20{3I
�od Worth I'�roposai
Part V. Prior Expe�ience (Corparate)
L�C�a� C�l/�6���l��l�' ���� �� ��S N9A�lACEI�E�fi Si'4��d�S
�0�. :; �: i�l�JE OF ����IQ,. � . � � �
=E��:�'�`��� .G���II�I�[+iQ'�EP�TI1rX�:=� �1���.UECT:��iE, COFl1'�,�:T,����ESS, �hCOIV�
�E-508
�6003
- 5974
5972
(14,000 pap.} .
C3ra�ge County, FI, Study of EAIS Transpor7, Ms. Ceretha Leon, Assistant Caunty Administrat�r, Orange County, Florida, P_O.
3ra
(�530,000 pop.) Box I393, Orianda, Florida 328D2, (407) $3b-5635.
Prince William Covnty, VA Study ofFire dc Rescue 3ervtces, Chief 11�ary Be#h Michos, One County Coinplex Court, Prince William,
{23d,000 pnp.) Virginia 22192, (703) 792-6806. .
C'vres�am, �R Fire Services Cost 8c l�lanpoiver UtiTization Study, Nina Regor, Assistant City Manager, City of Gresham,
�72�Odp pop.) I333 N.W. Easttnau Pazkway, Gresham, �regon 97030, (SD3) 55 i-3000. ,
8e11evue, WA City of Bellevue, Fire Services 1�Iuster Plan, Dep�ry Chief MichaeI Eisner, Bellevue Fire Depas�nent, P.O.
(1 Y3,Q00 pop.} �ox 90012, SeIlevue, Washington 98009-90I2, (206) 455-6892.
Comprehenstve Study of the Trentan Fire Departmenr, Chief Dennis M. Keenan, Trenton Fire Deparnnent;
L}egartmes�t of 1'ubIic Safety, 244 Perry Street, Trenton, New lersey �861 S, (6Q4) 4$9-4038.
Resource Depioyment ttna7ysu, Hamiltan Frre Deparnnent, Ms. Sallie Gibson, Office of Labar ReIations,
Room 391, Municipal Building, 10 High 5treet, Hamilton, Ohia 450I 2. �
5968 Daytana IBeach, �'L Study ofSelected Fire mrd ERfS Issues, A�ir. Howard Tipton, Ciry Manager, City of Daytona Beach, Florida, 1993
��5�4pd pop.� PA. Box 2451, Daytona Seach, Fiarida 32I IS-245, (9Q4} 258-3 f 55_
5467 Not#h Shore, WI I�lulti jurisdictional Fire Service Sludy for the Nor1h Shore Fire Departments (The Communities of Baysirle, 1993
(75,000 pap.j Browrr Deer, Fox Paint, Glendale, Riuer Hills, Shnrewaod, and Whitefrsh Bayj, Mr_ David Nelson,
Chairman, North Shore Fire Service Study Cammittee, 77Z North Broadway, Milwaukee, Wisconsin 532�2,
(414) 578��Q4.
5882
5879
5878-
�587i
Trentoq N7
(82,000 pap-)
Y�amilton, OH
(62,OOQ pop.)
Shoreline, WA
(30,@QO pap.}
Sacxamenco, CA
(410,Q40 pop.}
I�fanagement Study for Shoreline Fire Deparmrerrt (King County Fire Pratection District #4, King Caunry,
Washington), Ms. Claudia Ellsworth, Execurive D'uectvr, ShoreIine Fire Department, i 016 N. 175'� S�eet,
Seattle, Washin;gton 48133, {20� 546-5 I76_
S�cr�mento Fire Deparnnent Master Plan, Chief Gary Costamagna, Sacramenco Fire Departrnent, City of
Sacranaento, 1231 Y 5treet, Suite 4U2, 5acrannento, CaIifomia 458I4-2979, (9i6) 264-526b.
Y� v�
�4UD�l
1994
d994
1993
1993
1992
1992
1992
1992
1992
1992
5$7U WEMCD (Cuacinnati, OH} Review of the Emergency Response Program at [he Femald Environme�rtal Management Project, Mr. Dari
T�shbein, Project Manager, Westinghouse Environme�tal MarEagement Company of Ohio, Fernald
�nviranmentai I�ianagement Project, P.O. Box 398704, Cinci�.nati, �hio 45239-8704, (5 i4} 738-6200.
5867 Pavvtucket, RY Police and Frre Menagement Study, Nfr. Aaymond W. Houle, jr., foaner director of Administration,
($0,000 pop.) �a�����, �ode IsIand OZ860, (4QI) T24-3565.
5865 Portlam�, OR
(460,000 pop,)
�'rt'�Daia Corporation .
Study of Partland, Dregan Bureau of Fire„ Rescue and Emergenry Services, Mr. Tom Feely, Management
OPficer, City ofPortYand Burean of F�re, �tescue & Emergency Services, 55 SW Ash S�eet, Port�and, Oregon I492-93
47
October 2001
]Fort Worth ProposaI
Part V. Prior Experience (Carpordte)
�Q�� G�1/1�fft�il��P�i �L�:E �►f�1D ��� �fQAt�AQ'a�d�11E�1� �TC.U���S .
.D��. �: :. �f�►I�I� �!F L�CAaL � : � • . . . . • . .
I ��1�:��:'; ;Ga41lEI�IVNQEPIV E�QTQ'Plf�;•--� ��8���:PI4�E, ���'Te��; ��RESS, ��IO��
Public Safety l�eparlment Cost Reductton Analysis, Asst Chief Bob Dieuendorf, Department ofPublic
Safety, 241 West South Stree� Kala�azoo, MI 49007, (616} 337-8I23.
Fire Station Lacalion Study, Chief ]Eierman Bnce, Palm Beach Coumty Fire Rescue, 50 S. Military Trail,
West PaIm Beach, ��. 33415, (561} 233-0010. �
I, �-897
i lE-$54
E-826 •
- -�
°E 77�
E 762
� ��-�ss
*1E-732
�-722
��-552
�637
- E-537
K�laa�azoo, AriI
(81,300 pou.)
Palun Beach Cattnty, r]'�`%
(471,000 pop.)
Crreenwich, CT
(50,000 �pap.�
City oiNas�vilYe,'YN
(G 14,Q00 pop.}
][sabclYa� County, MT
�32,OOU poP-)
city of��Bti�d, O�
4430,000 g�op•)
City of Vancauvcr, ]BC
(430,QU0 pop.)
St. Jahns Caunty, FL
(84,OU0 papJ
�qf�3I1�, ��
{430,4U0 pop.)
Howfing Green, KY
(41,OOQ pop.i
City of York, Ontario,
Canada (135,44d pop.)
*IE-�D75 f�ha, I�
i3�G�,00U pop.i
*�524 Wa�e County, N�
(420,Q001pop•)
' ]E-SY$ Grotan, CL"
Yolunteer Firej�ghter Retention and Recruir,nent Pragram, Ck�ief Noel B. Padden, Greenvvich Fire
Departmeat, 1S Ha�vemeyerPlace, Careenwich, CT 06834, (203} 622-3450.
Operatiorrs Study ofFire and EA�IS Service, ChieEBuck Dozier, Nash�ille Fue Deparirnent, 540 2nd Avenue
N., Nashville, ZTT 37201 4615} 862-5421.
Emergency I�ledical Services System �4rralysis, Counry Coin�nissioner Larry Belmick, isabella County
BuiIding, 200 N. Main Stree� Mount Pleasant, MI 48H58, (517) 772-0911.
Comprehensive Operutioncrl Review and Evaluation (COREJ, Mr. Tam Feely, City of PortIand, Oregon,
Bztreau of Fire, Rescue and Emergeacy Ser�ices, 55 SW Ash Street, Portland, Oregan 97204, (5Q3) 823-
3740.
Comprehensive Revfe+v of Location of Fire Halls and Development of �Ipparatus anrl Staff, Mr. Wayne
Oudijn, IVfanEager Planuing an� Research, Vancauver Fire and Rescue, 900 Headey Avenue, Vancou�er,
Sritish ColumUia VGA 357, (bd4) 6b5-6086_
�valuation of,St. Johns Caunty Fire Service, Mr. John Mantay, Assistant County Administrator, P.O. Drawer
349, St Au,�ustine, ]Florida 32085, f9Q4} 823-2501.
Fire S1�tion Locarian Study, Cagtain Steveo Schulz, Portland Bureau of Fsre, Rescue, and Emergency
Services, 5S SW Ash Street, Portland, Oregon 9'I204, (S03) 823-37�0.
Survey of the Bowling Green Fire Deparnrrent, Chief ViudelI Webster, City of Bowling Gseen Fire
17epartrnent, 701 East Seventh Avenue, Snwling Green, KY 421�1, (502) 781-9702.
,Review of the Fire Departrnent Operations of the City of York, Eima Loba, Comsxvssioner, Human Resource
Services, The Corporation of #he City of York, 2700 Eglinton Avenue Wes� City af York, Ontario MGNq
1V1 Canada, (41b) 394-2598.
Comprehensive Reviesv of 0»raha Fire Deparnnenl, Chief Donald Brtuilcen (re�.), Omaha Fire Department,
1516 7acYrsa� Street, �tma�a, Nebraska 68142, (402)4�4-57U0.
Fire Proteetion Capabiliry Srudy, Mr. Raymond Boutwep, Wake Counry, P.O. Box SSQ, Raleigh, North
Carolina 27602, (919} 856-5349.
Dispatc� Cansolidanon Study, I�eputy Claief Vance Lamb, Town nf Groton Police Degart3ment, 68 Grotan
]Loaq Point ][�oa�, �`iroton, Cannecticu¢ Ob3�0, {203) 4�45-2940.
YIE.�B �IF
��U�Y
I946-97
1996
199b
1995-97
I995-1996
1995
1995
1995
1995
1994
199�
1994
1994
I994
'd'riD�ta Corporation 46 • • Octaber 2001
Port Worth Proposal
Part V_ Prior Experience (Carporate)
���r4�. C�a/�lf�l�l[I�IE�� ��I�E A�I� 1��9� NLA►�VA�EME�'T �i��QES
.���. � �!!�E OF ���AI�.
:�I�.:;�:�., I .COO�O��iAA�E+C� EB+�Q�.�f :. � �l�Q.sE ,�'i �QA�I�fl C�N1�'�,�7',•�DRES�, R��NlE
(104,U00 pov.}
EC-i5 South �Ieho (Deuver), C�
(TOO,ddO pop.}
*EC-Il3 Wicluta, YCS
- {3 � O,OgO pop.�
I EGY2 Ci�err}+]Flill, NI
(69,Q00 pop.)
�C-07 Wake County, NC
(142,Q00 pap.)
]EB-80 City of Chicago, YL
(2.8Nf pop.}
E�-79
*'EB-70
#�5-63
�B-25
EA�9
City of East I.ansing, MI,
il�eridian Charter TovYnship
(51,OOD pap_)
City of Calorada Springs,
CO (2$1,000 pop.)
Bellevue,WA 900f2,(425}452-b17$.
Y(� ��
�����
Mariagement and Personnel r�naiysis and Master Plan for South Metra Fire Rescue District, Mr. Matthew R 1999
DaTton, GrimslQaw & 1'iarring, �.C_, One Norvyest Center, I 700 Linco2n Street, Suite 3800, Denver, CO
SQ203�538, (303� 839-380(3_
Fire Station Locativn Study, Ms. Caral McMillan, City of Wi�hita, Department of Finance, Ciry Hall, 12`� 1999
1Ftoor, 455 North Main�Street, Wichita, KS 67202, (31G} 2b8-43U0.
ERfS and Fire Consolydation Study— Cherry Nfll with Fire Drsrrict #13, Township of Cherry Hill, New 1999
7ersey,.A�Ys. Lenore Rosner, Director afQperations, 824 Mercer Street, Cherry Hitl, NJ 08002, (609} �88-
784$.
EIyIS` Comprehensive System Assessment, Wake Cannty, North Carolina, Mr_ Joseph Zallcin., Project 199$-49
Coordinator, 33I South McDawell Street, Rateigh, Norrh Carolina 27fi01, (919) 856-602I.
Fire Department (and E/vtS) Organuation and Management Study, City of Chicago, IlIinois, Mr_ John Flynn, 1998-99
IDepu#y Budget Director, City HaII, 121 N. LaSalle Street, Room 403, Chicago, Illinois 60602-1284, (312)
744-9588.
Fire and E&IS Sers�iee Consalirtation Study, Cfty af East Lansing and Meridfan Charter Townshrp, Fire Chief 1998-99
Phitlip Voriander, Fire Deparnnent, 17Q� Abbatt Road, East I.ansing, Michigan �$$23, (517) 337-1731.
Fire and EI�IS Setviee.4ssessmen! and Long Range Fire 5ervice Plarr, Mr. Brett Lacey, Fire Marslaal, Gity af 1998
Colorada Srirings, 101 West Costilla Stzeet, S�ite 129, Colorado Snri.ngs, Colondo 80903, (7i9) 385-7355.
Or�nge County, ]FY. Review of Fire and EMS Services, Orange Counry, Florida Board of Cammissianers, Ms. Ceretha Leom, 1998
(6U0,000 pop.) Assistant County Administrator, P. O. Box 1393, Orlando, Flarida 328Q2, (407) 836-5320.
Vemon "i'ownship, NT Yolunteer Fire Deparlmenls Organization and Eguipment Rnulysrs. Mr. Richard Sheola, �former]Tawnship 1998
(23,Q0(} pop.� Adzninistrator, P_ Q_ Box 340, Veanofl, New 7ersey 07462, (2a1) 764-3273.
Townsiiip af fYamiIton, Fire and Rescue Services Sturly, Towrrship oJHamilton, R�Ir. Joseph Bellina, Tawnship of Hamiltvn, 2090 1997-98
NJ (89,000 pop.) Greenwood Avenue, Hamilton, New Jersey, 08b50, (609) 890-3506.
�1EA-5$ District af Columbia
�600,aoo �o�.�
F<A-24 City afDes Moines, IA
{b9Q,4QD pop.�
Develapmeni and Implementution of a Manegement Reform Plan for rhe District of Columbia Frre end EMS I447-98
Service; IVIr. RusselI Smith, District of Columbia Finantixl Responsbility and Management Assistance
Authoriry, Qne Thomas Circle, Washington, D.C. 200Q5, {202} SD4-3405, ar Chief Donald �dwards, (202}
473-3320.
Comprehensive Revie►v of Des 1V�lofnes Fire �rnd EMS Service, Chief Kenneth Danley, Des Maines Fire 1997
Deparlment, 4f?0 P/!ul?�erry Stree� Des Moines, Iowa 50309, (515) 283-4237.
'I'riData Corpozation 45 - � October 2001
1Fert Worth Proposal
•.E�B.
��.-,.
�C-35
�G34
IV�� O� LC���[L
G�1�IR��1��0� EP1VI�
Sullivan Co�nty, Ni'
(70,b0U �ap.)
S�chaumburg, Ii,
(75,000 vo�-)
�`�C-33 Jacksonville, FL
{63b,000 pop.)
]EC-32 Arlington Courity, VA
(26S,OQQ c�iaytime pop.)
�'�C-3 Y Fiouston, '�'X
�C-30
#�C-29
EC-26
EC-25
�C-23
(I.8 mellionpoU,)
BWY Airport (1Vfaryiaad
Aviation Adminis�atian)
Anchorage, AK
(258,800 pop.)
`West Des 147oines, YA
�44,500 pop.)
Baazdrna� Township, OH
(46,000 pop.}
Calvert C;aunry, F1/IID
C�3,00a pev.�
EC-22 Worcester, IViA
{ 17m,U00 pop.) .
EC 21 Deerfie�� Beacin, �]L
�50,Q00 poq.)
�C-20 Naperville, IL
(126,000 pop.)
E�l�$ BelIewe, WA
'1'riIData Carporation
Part V. Prior Experience {Carparate)
����iL �O�A�RNI�'EI�T �a�� �D EI�S �I�►�IA�EI�iE�� S�'�fD�E�
PRO�E�'�' �IAI�dIGQ ��NVQ►�, ��1���5, P�IC3��
Y(E� ��
���Y
Fire and Ef�fS Consolidation Study, �Sathy Janes, birector, �ffice aFGeneral Services, Sullivan County 2440
Gavernment Cemter, 1fl0 Nazth S�eet, MonticeIIo, NY I2701-5192, (914) 794-3000, x3322
Operations Rnalysis af Schaumburg Fire Deparrinent, Brian Townsend, Assistant Village Manager, Village
of Schaumbarg, Y01 Scl�aumburg Court, Schaumburg, IL 60193, (847) 923-4702
Gomprehensive Fire Service �ssessmenf and Long-RIInge Fire Servire Master Plan for rhe Jarksonville Fire
and Rescue Department, Lorin L.11�Pock, Chicf of Operations, Jacksonville Fire and Rescue Depar[ment, S 1 S
North 7ulia S�eet, �acksanville, �L 322�2, {9Q4} 79$-I Z45
Compreherrsive Assessment of Fire and Emergency Medical Services,- Development of Long-Rarrge Fire
Service Plarr, Chief ]Fire Mfarshal Sh�wn Kelley, Arlingion County Fire Department, 2100 Clarendon
Bouievard, Suite 400, Arlin�'tan, VA 22201, (703) 228�645
Comprehensive l�fanagement Review of the Houston Fire Department, Ms. Mary Eversole, Ofiice of the
Niayor, P.O. Bax IS62, Ho�ston, TX 77251, (713) 2�7-1748
Organizaiional and Operational Review of rhe Fire Rescue Sen�rce ar �Qlrimore/Wrrshrrrgton Irrternatiorral
.4irport, Claude A. Samuels, Deputy Associate Adminis�ator, �ffice of Airport Operations, Nfaryland
A�iation Adrninis�atio4 P•O. Sox 876b, BWI Auport, MD 21240, {4 ] 0} $59-7100
Fir. e Department Management Review. Mar. Peter Raiskum�, Municigality of Anchorage, Internai Audit, 632
West Sixtlx Avenue, Anckorage, Ayaska 99501, {907} 343-4438
Fire and EIt�IS Servr'ces Study,lVfs. Jane Paupa Dadge, Froject Manager, Ciry of West Des Moines, P.O. Box
65320, West Des Nioiaes,l�A 50265, (515) 222-3602
2000
zoao
2000
2000
zaaa
1999
1999
Fire Department Siudy, Mr. C�rt B. Seditz, Adzninis�ator, Boardznan Township, 8244 Market Street, 1999
Boardman, OH 445I2, {330) 726-�177.
Fire-Rescue-EMS Comprehensive Master Ptan, Ms. Cathy Ail, Calvert Co�nry Department af Putslic Safety, 1999
�'ire-Rescue-EhfS Division, 175 Main S�ee� Courttsouse, Prinee Frecierick, MD 2U678, (41D) 535-16Q0.
Fire Departmenr Opemfions Study. Ms. Tom Hoover, City Nianager, City af Worcester, City Hal1, Room 1999
4p4, 455 Nfain Stree�, Woccester, �a ai�as, (508) T99-1175.
Compreherrsive A'ssessmenr of Specific f�lanagemeni and Organi�atiorr Issues, Mr. Larry Deetjen, City 1999
�Yanager, City af Dee�e4d lBeach, 15U NE 2°d Avenue, Deerfield Beach, FL 33441, (954) 480-42b3.
Consulting Servires. Ms. Iessica A. Mott, Naperville and Chief Alan Rohlfs, Naperville Fire Deparhnent,
1380 Aurora Avenue, Naperville, IY. 6054D, (630) 420-b755; Mr. Peter T. Burchard, City Manager, P.O.
�ox 3020, NaperviIle, iL 60466-7020, (b30) 420-6111.
Fire Department Deployrnent l�fodel Evaluation, Ms. Judy �.auisell, City of Bellevue, I I S I 1 Main S�eet,
A�}
t999
1999
October 20Q1
�'ort Worth �mposal
Part V. Prior �xperience (Corporate)
����Q ���e��c���¢ St��6es
(Sd�ars indacr�te s�ard�es c�f �omprrra�le scope for la,�ge fire deprr�-tme�sts.)
LOC�L 4��VEI�PII�EI�T �CI�� �� ENC� IHA►�lA�EEN�N� S�t���ES
:,8��:,;�: l��IrC�l�t..�CA�., .. . _ ::� : -
sW�:a�.�i�� R��VEI�,NWOEI� ��Prl�'�. P1�0���'T,��I'/414�fE� Q'.�l��+ir'�'s�A�m'If$E�S� P�I�NI�
#E�69 . 1B�awrr�rr8 County, FL {1.51� Broward Caunty Fire Rescue S1udy, Roberto Hemandez, FirelRescue Department, 2601 West Broward
ppp,) � Boulevard, Ft. T.a�desdale, FL 33312, {954) 831-820b.
, 1EG67 �ri�hton, CQ (32,QOQ pog.} Camprehensive Rssessment of the Greater Brighton Fire Protectron District, Robert Parker, Fire Chief,
- Greater Brigt2ton Fire Fratection District, 425 Sou#h Main Street, Brighton, CQ 80601, (303) 659�1p1_
�C66
�cc�
EC61
�C60
�C59
"1�EC56
EC50
EC-45
5pringf�el�, N7 {1�4,SOd Management Review, Tolvnship of Spring f�eld Fire Department, Aichard 7. Sheola, Townsl�ip Administrator,
pop.) Ivlunicipal Building, 100 I+Rountain Avenue, 5uringfield, NJ 0708i, (9l3) 9I2-2201.
BrookIine, �A (5�,700 E1V+lS/�4mbulance Study, Sean R Cranin, Assistant Town Administratar, Town vf Brookline, 333 Washix�gton
pop,} Stree� Brookline, R�fA �2445, (fsl7} �30-2206.
Si. Cloud, iVdN (�5,000 �4ssessment af Fire Services Review Study, Chris Hagelie, City Administiator, City of Saint Claud, City Hall,
�� } 4D0 Second Street Sonth, Saint C1oud,1lRinnesota 56301, (320) l50-3 i 0 i
West �'alm �each, FL Management Study for Frre .Rescue Departmerrt, Chief.Tames Carman, Gity of West Palm Beach Fire
(76,30Q pop.) E?epartment, 500 Narth Dixie Iiighway, West Palm Beach, FL 33401.
Mira�ar, �L. {59,6Q0 pop.) Fire Depurtment Comprehertsive Study and Delrvery of 5ervice Analysis, James L_ Hunt, Cfuef of Fire-
Rescue, I4801 Southwest 27th Sireet, MiraRsar, FL 33U27, {954) 430-5313.
�� ��
�i��Y
200I
2QOI
2aai
Zoai
20�0
2400-OI
2000-01
Ottawa, ON, Canada Comprehensive Study Of The Nesv City Of Ott�wa Fire Department. Steve Kanellakas, General Manager, 2Q40-01
�750,040 pop.) Protective �z��ency Ser�ices, 111 Lis�az St, Ottawa, Ontaria, CAN K2P2L7, (6 Z 3) 5$0-4751, ext. 5654.
NortF� A+Ietro [�enver], CO �4nalysrs of North f�fetro Fire Deparfinent and Cherryvale Frre Protection Districts, Dino Ross, Esq., 2000-OI
{i30,Q(}0 pop.) Clanahan, Tannar, Downing and Knovrlton, PC, 730 17`� St., Suite 500, Denver, CO $D202, (720) 359-95Da_ .
South Share [IvdiIwaukee] Multijurisdictional Fire Service Study for Cities of Cu�ahy and Sourh Milu�aukee, Chief Richard Demien, 2000-01
VVI (45,OW pop.) Cudahy Fire Deparnnent, 4626 South Packard Aveaue, Cudahy, WI 53I l 0, (414} 769-2232.
�C-442 �'alm �cach Cauaty, Fg.
il� �p•)
�C-40 ]Everett, WA
°�C-37
]EC-36
(86,000 pop.)
Winnigeg, IVi�, Canada
(6z4,�U Pap.�
Albuquerc�ue, N�I
�385.00'a pop.)
Service Delivery 5twdy of ihe Fire Rescue Deparnnen[, Michael O'Brien, Pa�n Beach County Intemal 2040
Auditar's Officc, 301 N. Olive Aveaue, Raam I Q02.5, Wes4 Palm Eeach, FL 33402, (944) 278-8980
Comprehensive Fire Deparnnent Study, Chief Terry Otlis, Everett �ire Department, 28 i i Oakes Avenue, 2U00
�verett, WA 982q1, (425) 257-8100.
Comprehensive Risk Annlysrs for the Emergenc� Response 5ervice Department, Mr. Wesley H. Shoemaker, 2400
Chief�peratin� �fficer, 151 �rincess S�eet, 5. Floor, Winnipeg, MB R3B1Lz, {204) 986-6334
1V�fanagement �peratians AnaTysis of the A16uquerque Palfce-Fire Emerge�tcy Communicafions Center, Mr. 2000
Ted Shagry, II�irector, OflFicc ot Afianagement Operations Fmprovement, City of Albuquerque, P.O. Box 1293,
Atbuquerqt�e, I� 871{D3, QSOS} 7G8-3069
'1'riData Carporation 43 � ' Oc#ober 2001
Fort Worth Proposal Part V. Prior Experience (Gorporate}
li�orwalk, Connecticut — As part of cost cutting, the city was plaz�z�ing to reduce all
engin� companies from four- to three-person staffing. We showed that the elimination of
Chiefs Aides and some redeployment of rescua squad and oth�r personnej could
maintain the essential staffing in all but one company. We identified and dacumented
some major communications protocol errors �hat were taking place in Eheir�aint police-
�ire cammunications center that significantly delayed the dispatch of certain fire calls. A
no-cost change in procedures by t�ie police-run center reduced the patential for delays.
Sacramento, California — The city joined the County Regional Communications Center
consortium and switched from operating with City Police to operating in a regional fire
and EMS cammunicatians system, This was viewed as a significant skep towazd mare
regional planning. The Fire Department toolc an transport far 35 percent of aIi ALS calls.
This was view�d as a iirst step toward Iawering casts of EMS transpart. The City
Planning Cocnmissior� approved t�ie first housing development in which residenfial
sprinkler systems were ta be employed to cope with higher density development (and
narraw streets). The inadequate City fire training center was to be replaced by use of a
surplus Army Depot that will pro�ide regional training, with shared casts.
TriData Corporation , �2 Uctober 20�1
Fort Worth Praposal Part V. Prior Experience (Corporaze)
Qmaha, Nebraska — Our i 994 management study of the Omaha Fire Department led to
se�era� changes, including a major reorganization of the Department. A shift commander
pasition �r�ated from among �he Battalion Cfiiefs, with no increase in their number.
Also, a committee aFAssistant Chiefs — the first major step toward a more participatary
management style we recommended -- made the choice among our arganizatian aptions.
A major change was made in the implementation of Emergency Medicat Services quality
control. A captain-level field supervisor of paramedics was created in FY 95 to
strengthen case managernent review and field supervision of ernergency medical
opecations. The budget also added funding for a part-time medical director. The HazMat
unit recei�ed more up-to-date eq�ipment and upgraded training to make thcir cross-
trained, dual functian more viable. The city accelerated the purchase ofengines to
replace the very old front-line fleet that was experiencing high maintenance costs. A
stronger juvenile firesetter program was impiemented and integrated into the arson
squad's activities,
Partland, Qregon — The Operations Division redeployed staffing to make engine and
ladder companies more uniform in caanposition insteat� of varying from 3 to b personnel
based on history and tradition. This greatly simplified us� af the Incident Cammand
System, and allow�d alj companies fo be staffed r�vith four personnel witt�out adding
more personnel overali. A mix of Basic Life Support and Advanced LiFe Suppor� rescue
units and a few ALS engines were replaced with all Ai.S rescue units and an increased
use oFALS engin�s, ta imprave the level of EMS quatity without a staff increase, The
six-person HazMat team was subdi�ided sa thaE a fast response two-person team could be
sent first to HazMat incidents that were not known to require the full teaFn. In a major
policy change the Portiand City Cfluncil approved the Fire Department to submit a bid to
the County by December to #ake over Advanced Life Support transport from the private
sector, as we recommended, including Ehe revenues from �transport. The Fir� Department
created a formal Citizens Advisory Board to kteIp guide prevention policy and targeting:
The public education camgaign was recast to emphas�ze citizen responsibility for �tres.
The Fire Depariment form�d a statewide coalition to develop revisions to statewide Iaw
ta remove obstacles to greater use �f sprinlcIer systems.
Tacoma, Washi�gtan — Lt�► ou:r 1992 study, we recommended the Department imprav� its
lean staifing situation by staffing ona of two new, high-tech fireboats with a crnss-trained
crew fram an engine campany, instead of using a dedicated crew for each boat.. Analysis
showed that fireboat response times frorn the one boat staffed full-time could suffce to
handle most of the City's demand, with the second boat staffed only as needed. Tacoma
a�so increased its preventian program ta improve the outcome measures af reduced
deaths, injuries, and fires. A dramatic reduction in deaths was credit�d to the program.
Deployment changes were also made.
Seattle, Washingto� —'i'he Seattle Fire Department �nderwent a signi�cant
rearganization and redeployment as a result of Qur �amprehensive study. That allowed it
to maintain suppression and impro�e prevention with apgroximately the same overall
staffing level. The city acknow�edged their lean status and need for improvement, and
reduced cuts in the budget khat had been planned. The public education fiinction was
increasec�.
TriData Corparation , 41 October 2041
Fort Worth �'roposal
Part V. Prior Experience (Corporate)
Chicago, Illinois -- On .Tuly 14, 2000, The Chicaga Tribune reported how success£ul the
addition of ambulances has been in reducing arnbulance res�onse times and ALS �
workload in Chicago. Adding ambulances was one of our majnr recommendations. The
Department has also raised the pr�minence of EMS, a major cultural di�ide th�re, by
making the farmer Dep�ty Commissioner for EMS the number twa person in the
Department. Th� Hazardous Mat�rials fleet was expanded. A level ofmanagement
(Deputy Assistant Commissioner) was elimiriated. A key questian aslced of us was
whether the CFD should transition an 8-hour shift; after the study illustrated the li�Cely
negative impac� of such a mov�, the Department chose not to make the switch. Ways to
irnprove supervision of employees and naining of managers are being implemented.
Anchorage, Alaska — Based on a draft oFour report, the Anchorage Fire Department
hired faur additional ftre inspectors, reorgat�ized t�te Fire Department into ftve divisions,
and started planning for the addition of two new statians. Many other changes wer�
planned, following the ralease of the ftnal report in Ju1y 2000.
Everetl, Waslei�tgton — Based on recommendations tnade hy our praject team during the
E"irst weeks of the study, t4�e city decided to rebui�d a station and purchase a Quint rathcr
than a tilier truck. Both are examples of eritical decisions made early in a study to meet
the ne�ds of the client.
Des Moi�Yes, Iowa — They are �lanning ta add stations in accordance with the plans we
recommended. They re�amped their prevenkion program.
Naperville, I!linois — Two additional stations were recommended, in part to cope with
increasing traffic cangestion. The city has already constnicted ane and the second is
planned. Also, as we recommended, th� Fire Department w.as reorganized into five
divisions.
St. Peters6urg, Florlda — We worked with St. Petersburg to pioneer th� development of
performance measurements f�r the fire service in the 19iQs. St. Petersburg cantinued to
use some ofthe pilat-tested measures for over a decade. Especially noteworthy and
unique was their callection of data by the suppression forces on the preventability of each
fir�. Ti�is data was used to help 3ustify the reallocation of some suppression sio#s to
prevention, especially to increase �ubiic education effarts.
TriData Corporation � 40 October 2Q01
Fort WortE� Praposal
Part V. Prior �xperience (Corporate)
�'ri�at� �xamples o� �e�ommenda�i�n� Implemenfied by �redious Clienfs
TriData is proud of the creativity and innovations af our work. We have had
impact on scares a� fire and EM5 departments with our research and managem�nt
studies. Listed belaw are examples of i�ovative ideas that have been implemented
hased on our recommendations. These are not khe only things implemented, just some
examples that we know of.
Houstan, Texas — Foilowing our study in t�e summer of 2000, the Hauston Fire
Departtnent initiated a major reorganization of its EMS Di�ision. It implemented the use
of paxamedic chase cars and peak-scheduled amhulances in, arj, effort ta reduce response
times and maximize the use of personnel. FoZlowing the systeFn redesign, ALS response
times were reduced by an average of two minutes, citywide, an enormous improvement.
Thay were constrained by a limited number of paramedics.
Jaeksonville, Frvrida — The Ciiy Courtcil ap�roved the funding to construct two
additianal �ire stations, as recommended by our 20D1 study, arid locate them as
suggested. The fi�ll set of recommendations has became part of their long range
platu�ing. �
Palm Beach Caursty, Florida — TriData found their planning of �ire stations and
deplayment to be among the best in khe nation, and suggested ways to furtt�er justify their
innovative and controversial use of hybrid apparatus, "either/ar" units, and other cost-
saving int�avations. We alsa suggested use of paramedic premiums only for those
assigned to ambulances nr paramedic engines. This study was ca-sponsored by the Fire
Department and IAFF,
South Share, Wisconsin -- Following our successful consolidation study for t�e seven
communities of North 5hare, we performed a consolidation study for two comrnunities
an the South Shore {Cudahy a,nd Sauth Milwauke�). Cudahy and Soutn Milwaukee
chose tn fnllow our recommendation aild are in the process of consolidating.
North Share, Wiscansin -- In �, 993, we evaluated the potential benefits and drawbacks to
the consolidation of seven communities in the Milwaukee suburbs. Fol�owing our report, ,
the communities chos� to fully consolidate their �re depattments, based on potential
improvements to fire department a}�erations in the region. Four well-located stations
replaced sevcn. W� also develaped a successful funding structure for the consolidated
department, which bases communities' contributions on population, assessed land value,
and actual usage of the emergency servic�s system.
TriData Corporation , � 39 October 2401
Fart Wortk� Praposai
Part V. Prior �xperience (Carparate}
management issues for the United States Fire Administratian, local gavemments, and
other sponsoring organizations. The tapics include intematianaI concegts in fir� a.nd
EMS prot�ction; fire and injury pre�ention; alternative funding sflurces far fire and EMS
functions; f re and EMS driver training prograrns; major fire and disaster in�estigations;
dispatch and communications; and analysis af �re and EM5 management data; and
performance rrieasurement of fire and EMS services.
We have commendation letters from many of our clients in, local, state and federal
government. (Some examples are enclosed.) We hawe ar� excellent track r�cord of
producing the key itzformation on our pro�ects when the clients need it; this includes
intermediate praducts or resul�s needed for early decision-rnaking. We have a reputation
as one of the premiere, if not 1he premiere, firelEMS management cansulting firms in the
nation. We have passed every DCAA and IRS audit, with no changes — a rati�er
remarkabie record of which we are extremely proud. We ha�e kept within our proposed
rates for most of the last 20 years.
W� have a very stro�g finartcial record, no corporate debt, ar�d ha�e been
profttable every year since our inception.
��r�nrn�r�r of �lualifiica�ian�
TriData has undertaken over 75 studies of 1ocal f re and EM� departments ana
systems ofdepartments, af which 20 were for metro-sized fire departments. They are
Iisted following this page. A1so included are some detailed write-ups of the prajects. In
almost every project, we facilitated meetings to discuss inputs to variously nam�d lang-
range plans, strategic plans, and master plans. Our staff ser�es as instructors on planning.
Besides our fire studies for local go�ernments, TriData also does significant
research an state-of-the-art fire protection, EMS, strategic planning, hazmat, technical
rescue, and counter-�errorism. Otte af our specialties is the deployment of fire aud �IVfS
units and associated mod�ting.
TriData has a gr�at deal vf credibility with city manag�ment and the pub�ic. We
are fraquently qu�ted and asked for tee�►nical assistance by the media, Our reports are
written straigkxtforwardly with a minimum amaunt of j a�gon so that city cauncils and city
management, the general public, and the media can readily understand the issues and
srtalyses.
�
TriData Corporatian � 38 Qctn�er 20U1
Fort Worth Propasal
1'art V. Prsar Experience (Corporate)
perfarming a wide range of fire and EMS studies, we �iring in-depth state-of-ths-art
knQwledge of virtually all aspect� of fire and EMS managernent to each caunty study.
Our county management studies, in turn, bring to our research the ground truth of today's
budget realities and canstxaints, as well as the oppartunities ar►d problems of 1oca1
government. �
'FriData has become nationally and internationally known for the excelfence of its
management studies far fire and EMS de�artments, and for advances it has rnade to the
knowledge of EMS and fire protection management. We have undertaken
comprehensive fire and EMS studies for cities, counties ranging frarn 20,400 to 3 million
in population. We ha�e been undertaking studi�s in this field since 1981. We have
undertaken 75 studies of locai fire departments, of which 20 were metro fire departments.
Our clients have included Houston, Texas, arid Seattle, Wasi�ington — which has some of
the most highly r�garde� ElVIS systems in the world. Okher clients included Washingtan,
D.C.; Chicaga, Iliinois; Broward Cnunty, Flarida; Palm Beach County, Florida;
Jacksonville, Florida; Golorada Springs, Calorada; Orange Caunty, Florida; Saeramento,
Ca�i fomia; Portland, Qregon; l�ashville, Tennessee; and D�s Moines, Iawa. Each study
is difFerent frorn the athers. We taitor the analysis to the particular situation.
At least ane of our praposed project staff for �ort Worth �articipated in each of �'
these studies. A�l of the propased praject staif �ave participated in many af the studies
(except far the local M/WBA firms added just far this study).
Our State of Texas elients ha�e included Houston, Fort Worth, Austin, and San
Antonio. We t�ach at the Texas A&M annual summertime fire schaol and we have
undertaken a study of stat� coties for the State Fire Ma�rsl�al's Office. Past ar gresent
Chiefs of Dallas, Houstot�, and Arlington are among our references.
TriData has a reputatian for technical excellence, abjectivity, and fairness of aur
studies. We base much of our work on hard data, but we alsa spend a great deal of eifart
soliciting information, opinions, and perceptions from county management, fire arid EMS
company mar�gement, and individual members of the fire ansi EM� department. We
also abserve delivery af services in the field. We have had unusually good success in
forming cansensus abaut needs and salu#ions.
In addition to comprehensive studies of fire and EMS departments, Tx�Data is
well i�norm for its many graundbreaking studies uf public safety and emergency
,
TriDat� Corporation � 3T Octab�r 2U01
Fort Worth Praposa!
���r � 4 ��i�� �xr���i��c� �c���o��r�}
This section includes relevant experience about TriData and its subcontractor.
Also included is a list af innovations implemented by former clients, a�ist of local
government studies that our key personnel have actively participated in, and references
at�d lett�rs ofcomrnendation from for�r►er clients.
DetaiIs on the experience of each person on the project team are included in Part
VI — Personn�l, ta avoid listing their qualificatians twice.
�►b�u$ iri���a
TriData specializes in consuiting and research an Fire and emergenc� madical
service systems, fire protection, and emergency management studics. This includes
de�elopment of comprehensive reviews, lang-term strategic plans and faci�itatYng
meetings of stakeholders in the pracess af developing plans, We have a staff of 24
employees and over 4Q affiliated consultants in many states. Our clients include local,
reg�onal, natianal, and foreign governments. Qur research spans national and
international projects in public safety, We are celebrating o�r 20th anniversary this year.
Philip Schaezunan, a former Assaciate Administrator of the United States Fire
Administration who headed the National Fire Data Center and fire techxtology progra.ms,
founded TriDa�a in 1981. TriData is a wholly awned subsidiary of System Planning
Corparation (SPC), a 20Q-person defense and national security cvntractor that specializes
iri high technology and management analysis of issues affecting the natian's security.
TriData's president, Phi�ip Schaenman, reports to the CEO of SPC. As a subsidiary af
SPC, TriData has access to SPC's technical staff, computer facilities, graphics
department, and project accounting systems, telecommunications, technical library, and
many other resources. This organization reduc�s averhead dramatical�y, which allows us
to use very high calib�r, nationaily known staff'ing on our projects. TriData and its parent
firm aze co-Iocated in Arlington, Virginia.
The majority of otir wark deals with fire, EMS, rescue management, and caunter-
terrorism. TriData undertakes about half of its work far iacal governrnents and private
industry, and the rsst for the federal gvvernment, including the United States Fire
Adminis#xation, Federal Emergency Managetnent Agency, Department of Justice,
Department ofTransportatian, Departinent of Tnterior, and the U.S. Forest Service. By
TriData Corporatian � 36 �ctaber 2D01
�art Worth ProposaI
�
� Sys���n l�Q�rnrnH�ng
Corpor�ti�m
l)�. ]E�o�n ��sQ�y, CIE�
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T�iT�ata �ta�i�
N. Praject Management Saucture
P�o�e�t �i�c��g�r���� ��r��ta�r�
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�inad�p Sc�aae�►aaiam, Ps-m�ec� 1�1a�ag��-
Ji�rn ����2i, D�p�tv �Pro��ct 1l����ger
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�ti�ha�d P¢-a�e, �ar�rner
- ��1ner- s�at'f
TriData Cotporateon 35 October 2001
Fort Worth Proposal
P�F�i Il� � �ROJ�Ci Il��(VAG�I�I�N� ��'R�ICi�R�
The proposed praject managernent struckure is outlined o� the next page. In Part
VI (Persannel) a more detailed version of this chart is included showing each staff
member on the project, their major rale, and how they fit in the arganizational hierarchy.
Our praject management structure has be�n successful far 24 years. TriData is a
separate corporatian, fu1�y owned by its parent compa�y System Plannin� C�rporation
(SPC). 1'hilip Sc�aenman, the president aiTriData will personatly be the project
manag�r for the Fa�t Worth study. He reports directly to Dr. Ron Easiey, the CEO af
System �lanning Corporation. SPC is not in the Iine pra�ect management; all
responsibility for this project resides with Philip �chaenman, TriData's president and the
proposed pro}ect manager. We draw ot� SPC resourcas, support resaurces for things such
as productian, production of iinancial reports (which we receive weekly), in.foranation
services, legal services, and facilities.
The TriData project manager wi(l report directly 2Q Fort Worth Contrac�
Administrator and/or any other arrangement Fort Worth wishes to have far managing the
projecf.
Becaus� of the 'size of this pra,yect, we have designated 3am�s Weed, Deputy
Director of our Center For I.,ocal Gavernment Studies, as the deputy project manger. He ��
and Schaenman have subject areas thak they are responsible for within tha project as wel!
as groject managem�nt responsibilities. Ruth Barth, the Executive Assistant ta P12ilip
Schaertman, will act as the coordinatar of project support services. She will be
respansible for eoardinating travel througt� our M/WBE Fori Warth travel agency,
Gulliver's Travel, and for the production of drafts and the final report.
� Becky Grimm, CE� of our local Fort Worth MlWBE fixm, will report ta
TriData's praject manager for this project. She and another,prir�cipal sta�'f inember
{Richard Price) wiI! be directly involved in und�rtaking most of the vvork, though some
might be delegat�d to subordinate employees of theirs. We have used an arrerage hourly
rate for them. We have integrated their staff, our in-house staff, and some o� our outside
cansultants into ane integrated pro}�ct staff under Schaerunan and Weed.
This type afproject organizatian has wflrked successfully in over 75 projects,
including 20 metro ciky fire d�partment studies of eqt�al scope and comp��xity to this
study.
TriData Corporation , 34 Qctober�001
part III. Pragram {Technical Work P1an)
Fart Worth Pro�osal
Pr�J�c� Tic��d�r�� — A�a�y�as of ��rt V�'�s�� F�r� �epa�krn�nt _ !
_ _ � _ _ _ _ � _ _ _ _- --- - - - � - - - - - ��'��ecf �orrf�a - . '
� Ta�1�� � s 7 1
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� �� 2' 3�� '�� �� �� �� 1� 2� 3� 4� 'H � 2� �4 4, R� 2� 3� 4' 1� 2� 3� �; 7� 2 3�
Y11�_ ,
� � �
- �. 9�ic�caff Cor�$��ence C�Yi � � � �
I 2. CoVflecc�aan of �actcgro�nd N4ateriai
, 3. Revaew I�ackg�our�� i�aformation
�n■
�. t�ik�a� 11lEeetimgs and Z�iage Qf 9ssues with �
' C�ty �r�cf FHre Dep�rtr�tent OfficiaQs
5. �nlEaw-a�� g��ervi�vvs brith Depa�ent
� ar�d Caty Le�s�ersi�ip
� 6. Dema�� a��d Risk Ar�a9ysis
7. Car��arativ� Anaoysis
-$,9. A�aqys�s o� Curreo�4 an� F�4ure Fire
S�afion �oca�ior�� APP�P��U5, anc9 Sfaffing
� Alterr�a�v�s ,
10. E�aivafiar� o� Fir� �p��a�ans
1'�. Evale��tion of Special O�eraiions
� 'C2. E�alc�af6ae� of Fir� Company-Pra�ided
� Er�erg�ncy Medica� Serv�c�s
� 1,3. Evai�atior� of Overall Ei1A5 System and
EI1�S Teans�oci A9�ecr►a�i�es
+ ��. �valua�iom� a'f s�p�ort serv�ces
�i 5. �te�iew Fir� an� �njury P�e�e�tian
1&. NBar�ag�¢��n� ��+d �rganizafi�an
�fl7. DeveSo�Qn�m� af f�ong C�ange P�an
�8. DPa,f�'Eic�al Repaet and �r�se�t�ation af
"Ge�tafive Fir��o�gs a�d R�c�mmenc�at�ans �
19,20. R�r►ievv of Draft and F�e�isions
2i. Fon�l Ft�po�t and P�esec��ation
Ad�i#iot�al F'eriot4ic Pragress Alle�fings with City
TriData Carpoxation
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d 4 d� p � p��
33
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1
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October 2001
Fart Worth Proposal
Part III. Program (Technical Work Plan)
�"asks 19 and �0. Review of Draft and Revisions — The Draft wil! be reviewed
and resubmitted �if the changes are not triviaS) for a second raunci of review by the City.
Tr�sk 21. Cornpletian of Final Reporf and Fresentation — After receiving
oomments on the Final Draft, TriData will make �'inal changes, perform a final edi�, and
officially submit our final re�ort, Analysis of the Fort Worth Fire Departrrtent, to the City
ofFort Worth. The final report will include an Execu�ive Summary ofthe highlights of
the study's findings and recommendations. Cost implications wi11 be discussed for any
recommendatians for r�+hich they will be significant.
We also wi11 discuss praposed changes to organization and tnanagement skructure,
staf�ing levels, work requirement, training requireme�ts, or operational palicies. We wiil
provide recommendations for the priarities among the recammenciatians.
A farmal pcesentatian will be made af the results araund �une 1-15, 2002 or at the
City's canvenience.
iimeline
The ter�tative timeiine for the study is shown in khe chart on the next page. It can ��
be modifed to suit any key budget-planning or decision dates. Iistarted by November 1,
2001 we can �rovide a Draft Final Report by May 1, 2042. The Final Report wauld be
groduced by May 31, 2002.
TriData Cor�aration , 3� OCtaber 2001
Fort Worth Proposal
Part iIl. Program (Technica! Work Plan}
management structure, or by adding new technologies to the Department
sucn as a records management system.)
p A list of where low- ar no-cost labar can be used. (This will include
cvnsideration of volunteers, civilian employees, or ather staf�ng
altematiue that will help to reduce the cost or find eFficiencies in tha
budget.)
• Considering where capital investments c�b be substituted for labor
expenses.
� Discovering how informatian-gatherit�g methods can be irnprov�d.
� Identifying where demand can be reduced ar services ratianed. Far
example, incotporating mare prevention and public education into the
system.
o Assisting the economic development team to create policies that can help
str�ngthen the ecanomic base and �romote economic der+elopment.
We need ta discuss with the City's prQject manager the degree to which it will be
desired for the consultant to provide guidance for planning, prioritizatian, and
implementation vs, actually maicing the recommendations. We have done both in .
previaus project�; examples of how the information was presented can be viewed in the
, ,�
various exarnple reports included in the proposal package. (Team�?
Task 18. Develop Draft Fina112epoYr and Make Presentatian of �'entatrve .
Findings and Recommendations —By April 1, 2�0� we will produce a Draft Final
Report that will summarixe the services that are being performed by the FWFD and '
present our e�aluation of their strengths, weaknesses and recommendations for future -
change. Our deman�i pra}ectiQns will be included. The repart will present a set of
o�tions and a priaritized series of recommendations for the fitture, with a disaussion of
costs and bene�ts of each major option for 5-, 14-, and 20-years out. It wiil address
budget, facilities, apparatus, response times, and other performance standards. Each area
specif'ted in the scope will be included in this report.
The Draft Ffnal Report will be provided to the City's project manager for
diss�:minatian to others for review. In addition to distributing copies of the draft, we
propose having a meeting to discuss the highlights of our findings and recammendations.
This presentation can bs simultaneous with the distribution of the draft, or precede it, at
your choice. We can mutually decide an this later in �he study.
� (Scliaenman, .Weed, et alj
TriData Corporation � 31 �ctober �0�1
Fort Warth Propasal
Part III. Pragram {Technical Work Plan}
Technical Assistance Program contract we have with the U.S. Fire Administration. We
will review progess on recomrnendations made.
(Schaenman, Murphy, Ward-Haley}
7'as& 16. Management artd Organizutivn — We will have gathered a good feal
for how well the fire department works as an organzzation, and how vc+ell it is rnana�ed ak
various leveis by meetings with most of the chiefs, meetings with many firefighters and
officers, and observation of aperations a.nd communications as the pra�ect proceeds. Tn
this task we wi11 pull together the observations and also assess internat communications,
employe� grievanees, linEs of accountability, haw the intenelatianships of
trainingJoperatians takes place, antl how reasonable the organization ci�art is. There ace
many, diverse modeis of ftre department arganizatian that work welf.
The fire chief peer review panel wil! review project staff findings on managernent
and organization and other strategic issues.
{Murphy, Richmond, GRA, peer review panelj
Tas& l7. Developn:ent of Lor:g Ratrge Plarr —'Fhis is perha�s the most cruciai
task in the study. Sased on the detailed review af current service lavels, a�d any gaps or
deficienci�s identifted, and opportunities for improving efficiancies and cost "
effeetiveness, we will dev�lop a series o#"options for the future i��luding changing the
services that are delivered and how they are �sliv.ered. Cost estirnates would be provided
for any non-trivial options �r recommendations. The aptions would ir�clude the
following:
� Identificatian of activities that might be added, eliminated, or combined.
(For example, adding EMS transpart units to enhance EMS delivery;
adding more proactive pre�entian programs to keep a lid on demand, and
reduce �asses; reducing inspection of simple, law-risk �ccupancies in
fa�or of self-inspections.)
� Discussion oiwhat acti�►ities can be assigned to o�hers. {For example,
assigning line companies to perfarm inspections.)
� S�ggestions for what additivnal revenues can be raised (e.g., preventian
tasks, ALS treatment or transport).
� Tdeas for what things can be done more effectively {For example,
changing the EMS delivery approach, re�.rranging t�e organization and
TriData Corporation . 30 Octaber 20Q1
Fort Wort.h Proposal Part III. Progsam (Technical Work PSan}
We review the adequacy af adrninistrative supnort functions (personnel,
budgetir�g and finance, clerical support); this area is often short-ehanged, and it can affect
overall department ef�ciency.
(Murphy, ,Souder, Word-Haley, Weed, GRA)
Task 1�. Review Fire and Injury Prevenfiott (including Public Educatiori) -�
We will review the four ma,�or aspects of preventiott: the codes being used and the plans
review process; code enfarcementlinspections; public �re educatian; and fre
investigation/arson cantrol.
In regards ta cades, we consider which national ska�zdards or variations are used.
Particularly important for future �lanning is the level ofsprinkler legislation. Generally,
the more types of occupancias that are required to t�e sprinklered, the safer the City will
be from fire in the future. There are ecanomic and p�litical tradeoffts, but many cities are
o�ercoming barriers to create stronger cc�des by shawing businesses thai it is in their
interest to install sprinkler systems. (Louisville, Kentucky recently made major progress
in this area.)
For code enforcernent, we review the extent and frequez�cy of annua� i�spectioris '
to commercial, industrial, and residential occupa�ci�s. Few cities are fully meeting ''
inspectian reyuirements with their inspection bureaus alone. The use oiline firefighters,
self inspec#'ron forms far low-risk properties, and other ideas have helped reduce the
inspectian burden m many departments. We review the extent to which the FWFD uses
line firefighters to canduct inspections. _
Perhaps the most cost-effective elemenk of prevention is public fire and i�jury
educa�ior�. We consider tl�e tazgetirig of public education to high-risk grou�s and leading
causes, the exten� to which smoke detectors aze being used and maintained, and the
qua�ity of the materials and the messages. TriData has written sevaral landmark reparts
on pubiic firs education, incSuding Overeaming Barriers to Pubtic Fire Education,
Pr�vfng Public Fire Educativn Works, and masi recently, Reaching the Hard-to-�each,
which describe how communi�ies across the United S�ates aze reaching the highest-risk
groups.
We have akeady reviewed the City's fire and arsan investigatian unit, its arson
elearance rates, and pragrams aimed at ju�er�ile firesetters under the Arson Unit
TriData Corparation � 39 Octobsr aOQI
Port Worth Proposal
Part III. Prog�am (Technicai Work Plan}
� Transportation modalities;
� Patient care and medical control;
� Staffing and training support; and
• Management Information System issues and outcomes.
An analysis with findings on the approp�iateness af the current organizational
design of the EM5 s�stsm, to ir�cludc:
� Blueprir�ts af alternative system d�s�gns;
• The pros and cons of any given system modificatian;
� An approximat'ton of both start up and aperational costs tliat would be
required for impler�.enta�ion by system design; and,
� Majar milestones and timelines required.
(Kiehl, Orgen, Hankin)
Tas�i 14, Evaluatio�r afSupport Services —As par# of t�e analysis of support
services, we evafua.te tha trainin� program and staFf ng. We consider input an trainit�g
adec}uacy from suppression leadership and firefighters, obs�rve in-station trainin�, assess
the curriculut�ri being used, and re�iew training records to make an assessment of the
adequacy of the training. We evaluate the level of management training, which is still
g�neraily weak natfonally. Most fire affcers gef good technical training but �[ttle
informatian on how ta manage subordinates in an increasingly complex enviranment.
We �xamine irtformation systems used in support of management and support
services in kerms af comprehensiveness of information, reliability, and user-friendliness.
�
We assess the maintenance af vehicles and stations, looking at data an vehicle
dawntimes; viewing the con,dition of a samp�e af stations and vehicles first-hand;
interviewing firefighter and officer satisfactian w�th vehicles and stations; and reviewing
the age of the fleet and the replacement plans.
We will both observe the police/fire disnatch and c�mmunications c�nter and to
some extent tt�e EMS dispatch operatian, and haw tha two woxk together ta de#ermine
how efficient they are in handling cails, and how accurate and useful is the data they
gsnerate frorn the CAD system: We review the time it takes to dispatch calls, by type.
�e consid�r the quality of th� operation and the level af training of personnel.
TriData Co�orat�on , ZS October 2001
Fort Wnrth Proposal
Part III. �rogram {Technicai Work Plan)
Tas& 1�. Evaluation of Fire CompanyaPravided Emergency Medical Services --
We will evaluaie the current quality af emergency medical services, cansidering the level
of training af firefight�rs, and the �evel af serviee being @elivered in the field by the first
responders. We evaluate how the fire companies are currantly meshing with th� third
service provider (Rura1 IvIetro}.
A5 p� O�f�115 �15�{, we will ha�e discussions with f re department supervisory
personnel in charge of EMS, and the department's medical director. We alsa meet with
�irafighters to discuss EMS related issues. Finally, we ride with ar follow some units on
calls to observe the quality of service �rst hand, and review quality assurance pracedures.
(Kiehl, Orgen)
Task 13. Evaluatian af Overal! EMS System and EMS TranspoYt Alterhatives —
This task may be viewed as a separate freestanding analytical inquiry into the issues that
surround the delivery of EMS transpott and the medica! care rendered. It is impar�ant to
nate that it does not constiiute a study of the existing EMS transportation provider, rather
an analysi� oF th� niche they occupy in the current EMS syst�m, hory it interfaces with
the fire department based EMS �rst responder program and medical establishment, and
its placement in the organizational structure of'the depa►-�ment. This is5ue almost atways
attracts both political and media attention. The approach is as follows:
A camprehensive set of interviews w�tt� the EMS stakeh�lder community, to
inalude:
• Local Govemment officials;
� Fire department officia�s and other public safety experts; .
� Other EMS system component leaders, (i.e. communications and dispatch);
• Hospital and emer�ency department representatives;
� The Iocal medical establishrnent, {i.e. local medical society);
• Private EMS pro�iders and individual field technicians;
� Any and all official committ�es that routinely interr�'ace with the EMS systetn;
� 1Zepresentati�es from appropriate com�munity based cc�nsumer organizations.
An analysis of the existing components of the EM� system, to include;
� Public access procedures;
� Resp�nse capabilities ar�d resource adequacy;
� EMS Frst respond�r pragrams;
TriData Corporation , . �7 Octa6er 20� 1
Fort Warth Proposaf
Part III, Program {Technical Work Plan)
programs. �+Ve discuss the c�esirability and viability of various options wit� the
department before homing in on a refined analysis.of one ar a few atternatives.
TriData considers not only respon�e #imes for first-due units, taut also second-in
times and the time needed to assemble an adeQuate force for different types of risks. We
also cQnsider simultaneity o�calls — how often aze multi�le calls received in the same
area, and the availahility af back-up resaurces. We try to exarnine actual respanse time
information as weil as theoretical response �imes from computer mode1s or hand
analyses, because the actual data reflects absences, units on training exercises or special
assignmenks, weather canditions, details ofgeography, traffic, and other real-world
consideratians. We explore alternati�es for response str�tegies, station locations, and the
numiaer of statinns.
, (Jennings,� Richmond, Bushkar, �,athom}
Task .10 Evaluatian of Fire Operations (and Sufety) — We will evaluate the line
fire operations of the �WFD. We loak for cornpliance with required procedures (e.g.,
"Twa-InlTwa-Out"} and standard industry practices. We also abserve standard
aparations and review whether the Department's own policies and SOPs are being
followed amd whether they make scnsc. TriData also assesses the training and safety �
function. We w��l visit training facilities, speak with instructars, and gain an �
understanding of the ievel and quality of training that is afforded personn�L We review
safety policies and pracedures (bot4� incident and routine procedures). We speak wi��
safety officers and the Department's designated in#'ectian control afficer (as required by
the Rya�n White Act}. We assess the degree to which safety officers are buitt into the .
Department's Incident Comrnand System and the degree ta which tt�ey exert control at
incidents. ��
(Weed, Richmond, peer review panelj
Task I1. Evctluation ofSpecia! Ope�^ations — We wijl eva�uate special
operatia;ns, including hazmat, technical rescue (high angle reseue, trench rescue, water
resc�te, bamblazson, and heavy rescue) and airport firefighting and rescue (at Alliance
and IVleacham auports). We will review the training, equipment, and operations of the �
Fire Department's special operations teams. (Our groposed Deputy Projact �anager, Jim
Weed, has extensive experi�nce evaluatir�g r�sponse capabilities to speciai operations,
and served as Hazardous Materiais Respanse Director for the State of Massachuseits.)
� (T�Veed)
TriData Cnzporatian , 26 October Z�6I
Fo�t Warth Proposal Part III. Program (Technical Work Plan)
Task b Dernand and Risk Analysis — Vde analyze incident reports or d'tspatch
data to identify the run frequency by area of the City and by fire department �n�t. The
data is also analyzed by type oFcall (fire, E1V[S, other.) We also �oak at the occupancy
and cause proFiles for fires, and the trends of death, injury, and dallar loss as they pertain
to �res. That describes the recent past.
We also oversee a risk analysis by the Departm�nt, if not already done. The risk
analysis highlights cur�ent risks and expected risks in the future.
We estimate demand twa wa}rs to farm an envelape af projections. The high
estimate projects the trend in d�mand per capita, multiplied by the projeeted papulation
xncrease. The 1ow estimate assumes that per capita dema.nd will remain as its current
level. 'We project trends by type ofcall. We disaggregate demarid estimates by area of
the city. We cansider the types af higi� hazard occupanc�es ihat exist but may not have
had any seriaus incidents, arid the hazazds that are likely to be built in the near future.
Ths results of this analysis are campared ta khe existing capabi�ities to determine unmet
needs.
(Jennings, Bushkar, Orgenj
Task 7. Conrpa�°a�ive Analysis — We will compare the cost, staffing, and bottorn
line result� of the �WFD with oti�er comparably sized cities. We ha�ve much comparative
data from past studies, and wili discuss with you other cities suitable for comparison, We
update our past data as needed.
(Orgenj
Tasks � a�xd 9. Analysis of Curr°er�t and FutuYe Fir°e Statio►t Location,
Apparatus, and Staffing Alternatives -- We will oversee (or undertake aurselves) series
af GIS and ather analyses to evaluate whether the curnrent number of companies and
firefighters and the current station lacatians are appropriate for th� current demand level
and nature of the risks faced. Then we evaluate how weli the currsnt capabzlity can
handle the expected additsonal demand for each �azea af the City, and ws propose viabie
altematives for #he future such as for areas where the total d�m�nd exce�ds capacity, ar
where response times ar� inadequate �om existing stations. This includes considering
the spacing and location of stations, the numb�r of units per statian, the iypes of
equipment being used, and mutual aid agreements.
We analyze the current level of service and then develop �ariations based on
graphic {map) analysis and the use of the in-house mapping and station location
,
TriData Corporation , 25 OcWber a041
Fort Worth Proposal
Part III, Program (Technical Work Fian)
to further discuss the details of the scope, and get initial guidance on what are perceived
to be the key issues and problems facing the Department, as well as t�e perceived
strengths afthe currer�t system. We then meet individually with other city management,
senior fire chi�fs, and other fire Ieadership to obtai� their perc�ptions ofth� issues. We
visit several stations on this first visit, and hold En%rmal discussions with some of the
firefighters and officers. We observe same calls as the opportunity presents itself. We
meet with the Fire Department analytic staff to discuss the availah�e data, in-house
capability, and ta start sketci�ing aut of the sat of in-k�ouse studies to be done. We
obser�re the d'rspatch operation. We go on any calls that might be useful to view
operations first hand. We taur khe city to betEer understand the geography, khe risks
present, and the roaci system. VSTe also will meet with the City's planning depar#ment to
discuss future projections, and the City's GIS experts to discuss a�ailable data ar�d
analytica� toa�s.
Follawing t�hese initial me�tin�s and field obs�rvatians we meet again at the end
ofthis �rst on-site visit with the City's designated project contact to triage khe issu�s and
reset �ariorities as necessary to make sure that thc key issues we mutually identify will
receive adec�uate atte�tion. The s�ope of work, how information will flow between aur
proj�ct t�am and the City's praject contact, and how #he averall project will praceed_are
alsa discussed. The out�ut of this step is the revised workplan.
�Schaenman, Weed, Richmand)
Task �. Fotlow�Up Interrvtews with Deparlrnent and City Leade�°ship —
Fallowing the triage week, further discussions are held by phone or in �ersan with
selected city af#'icials, khe Fire Chief, the heads of key functional units of the fre
department. Vi�e also speak with selected afficials in oth�r City departm�nts that impact
the Fire Departm�nt's mission, e.g., planning, burldings and public wor�Cs, as ap�ears
useful. The purpose af these discussions is to get a mor� detailed und�rstanding of the
functions currently being parfarm�d by the fire department, its history, and more details
on problem5, strengths, and performarice. We also want ta get the Ieaderstup's ideas for
improvemerits, and any constraints to imgravements.
This series of ineetings wiZl address all of th� functi�ns ta be included in this
study, including Fire Qperations, Prevention, Managemerit and Organizatioz�, and
Suppart Services (i.e., training, maintenance, supply, dispatch and cammunications, etc.).
(Team)
TriData Corpot�,tion , 24 O�tober 2001
Fort Worth Praposa!
Part [II. Program (Technical Wark Plan)
� Respanse tirne profiSes for fire and EMS catls, �referably two ways: by
geographie areas af the city and by fire u�it. Ideally, second-in resgortse
times as well as first in would be provided, though rarely available.
� Numbers oifires, deatk�s, injuries and do11az loss by type of occu�ancy and
hy cause
o Fire appara.tus complement by station {age; manufacturer; iype;last major
refurbishment, if any}, including frot�t-Iine and reserve engines, ladders,
and other units
' SOPs and administrative orders in effect
• Mutual aid agreements
� Work contract
o Best descr�ption of major risks, by area af the City; especialiy ne�ded is
the approximate numbers of sprinklered and unsprinklered high-rises.
Major risks include: multi-Family dwellings, rr�ajor industry, major public
a�s�mblies, univcrsities and colleges, hos�itais, transportation centers,
rnajar hazmat lacations, special hazards, etc.
� Water supply deseriptions (only i�any prablems exist}
+ Expected major capital improvements that would present new risks or
affect existing risks ar travel times �,
• Descriptian af GIS and other mddeling toals avaiiable ,
�
TiliS S0I'V�5 85 "homework" for our review before the �irst series af ineatings with
fire deparkrnent ar�d city officials. Same�af this data will be collected during th� aourse of
the study if not readiiy available at the start.
{Team)
_ Tas�C 3. Review Bac&ground Information — The infurmation collect�d in Task 2
will be reviewed privr ta meatings with city officials, ta make thase meetings mare
productive and nat have to repeat what is available in writing. Additional data. will be
collected during the entire study period, but it is useful to review whatever is available up
£ront.
(T'eam)
Task 4. I�i[ial Meetings and Ti°i�ge af Issues widh City and F#�e Depa�tment
Off cials -- After rev�ewing the background information that is readily available, an initial
series of intensive m�etings will be held during a week early in the praject. 1'hese will
include meet�ngs with the designated Cantract Administrator, City Manager, Fire Chief,
and others deemed �ppropriate. We first meet with the City's designated project manager
TriData Carporation • �3 Octabcr 2001
Fort Worth Prop4sal
Part I[I. Program (�'echnical Work Plan}
In the course of evaluating each cam}�or�ent of the Fire Depar�ment, we wiil
consider each of the evaluation criteria Iisted in the RFP — ways to improve efficiency,
use of civilians, use of technology, etc. Recommendations wi�l be giv�n for each area. In
addition, we wiil have aur "peer fire chiefcommittee" discuss the department overall,
and the interrelation of its elements, and rnanag�rnent and arganization several �irries
during tk�e study, but especiaily aft�r we finish an initial evaluadon of each elem�nt.
��uciy �teps
The specific sequence of steps we wi11 undertake for th� study are descri6ed
belaw. (The timeline is presen�ed in the next section.) Names in parenthesis b�elow
indicate tk�e team members with prime responsibility for that task. Multiple staff wili
participate on each task.
Task Y. Kickaff Canfere�ce Cal! — A conference call with the City'S �FOJ�CC
manager would be held as saon as the contract is signed to review the study's ohjectives
and goals, discuss our plat�ned approach, itemize the information we need fram the
Department, and plan the tight schedule af ineetings for the f'trst week on site.
(Schaenman, Weed)
t
Tas& �. Collection ofBackgraund 1Vlaterial--To the extent available, we would
like to abtain the data listed below at the be�inning of tkte study. We understand that
some of the foll4wing may not be available or may kake time to gather, but we wouid
attempt to obtain as mt�ch as is available as aarly as possible. (The City might begin to
gather this data naw, since any consultan� hired is likely to need it.}
s
� Organization chart
� P�rsannel deployment (number of uniformed and civilian p�rsonn,el in
each unit) �
+ City planning data on planned annexations, #rends in population, �
demographics and business growth
� Past aru�ual reports (last 5 years if availahle)
�� Latest ISO Rating repart, with deficiency analysis, if any
• Most recent budget with any attendant inforination
� Capital improvement and apparatus replacement program
o Fire, hazmat, rescue, and other emergency incident trend da#a for the past
10 years
,
Tri.Data Corporation , 22 October 200 t
Fort Worth Prapasal
��Ri' ili � ��3+CJC��1�1 �i��Ni�E1��aL 1�'��K PL�►N)
'�his section outlines the technjcal plan for accornplishing the required work
request�d in the RFP. It should be evaluated with Part II, Systems Concept and
Solutions.
The approach we prapase to use far this study has evolved aver our 20 years of
working with local gov�rnments, including Za ma�ar metropolitan fire departme�ts, it is
comprehensive, yet keeps within budget by its ef�ciency ofthe project �rocess.
O�r approach begins with a kickoffconference call ta review the study's
objectives and goals, discuss our planned approach, and ikemize the background
information r►eeded, and plan the tight schadu�e of ineetings for th� �rst week an site.
After reviewing the background information, we wil! have a three-person team, incl�ding
the pro}ect manager� meet with the City offcials, including th� desigriated Contract
Administrator {Paul Sweitzer), City Manager, Fire Chi�f, and others deemed agpropriate.
We spenti several evenings on site the first weelc visiting f re stations and talking
to £refighters, paramedielEMTs and their of�cers. We visit the cornmunications eenter
ta see how dispatching is handled and how as5ignments are made. We familiarize
aurselves with the geography, view the stations and appazatus, abserve the candition of
ti�� units, the equipment used, and observe some f re and �MS r�sponses first-hand
thrflugh "ride-alongs" {i.e, go out on calls}, We will sperid considerable time w�th the
City statistical and analysis staff (including those in GI5) to get more details on the data
and a'nformatian teclznology, what nas already been done, and the types af in-house
special analyses that can be performed.
At �he end af this �rst week on site, we jointly triage the issues with the Gity,
identi�ying the mare important issues that require detailed study, thase that need on�y
moderate att�ntion, and the areas that can be assigned the lowest priarity. (For example,
in soma cities the maintenance of fire stations is a major issue and in others a minor issue.
Likewise apparatus maintenance.} With the concurrez�ce of the City's project manager,
we make any n�eded adjustriaents in the plan for the �rema�nder of the project. We decide
an any additianal ar special data callection, and the role of City staff (whether assigned
full-time or nat), and who will do the GIS analyses. We believe this input and flexibility
is crueial. We da nat just follow a"one-size-fits-all" approach for each study we
undertake•, we tailor our approach to meet the unique need.s of aur ctient.
TiiData Corporation � 21 October 2041
Fort Worth Proposal
Part Ii. Systetn Cancept and Solution
ta ert�ergencies, and the number and rewenues co�lected for emergency transports (not
scheduled transports). Pra�iding fire department-based emergency medical transpart in
many case� can be more advantageous to cities because of the increase re�enues and
increased economies �f scale.
Generally, citizens �elieve that the pr�vate transport model is mor� efficient �han
the public utility model. This is not always true because of dual-rolelcross- trained fire
departm�nt personnel. Firefghters today are not only speciaiists in fire suppressivn but
also experts in praviding a range of services that includes hazardous materials, tactical
rescue and, most often, emergency medical services.
The EMS system design r+vill cansider the interface of EMS with other iire and
rescue services. Tim Kiehl, TriData's seniar EMS analyst and ernergency medical
system design expert, has an �xtensive ecanomics baekground and is highly qualifed to
evaluate the cost-effectiveness of variaus delivery models, especialiy for EMS-reiated
service, a� he recently did for Houston. Brian Orgen, who assisted Kiehl with tt�e newly
reconstructed EMS deployment model in Hauston, will assist hirn in such an analysis.
Mr. Kiehl has an MBA/MHA fram a top-ten business schaol and has spent 20 years in
this field with approximately thirty successful countylcity public saFety strategic plans to
h�s credit.
TriData Corporation , 24 October 2001
Fort 'Worth Pro,posal Part II. System Concegt and Solution
Surviving a life-threatening ernergency is predicated by a series of actions that
optixnally occurs within well-defined periods of kime. The �rst link is emergency
dispatch and cammunicatians. As we noted before, althc�ugh nat specif cally stated in the
RFP, we will analyz� the dispatch and communication centers in Fort Worth. Vi�'e wi�l
review these systems by visiting and abserving dispatch operatior�s, and by monitoring
radia communications when we are on sit�; we generally prefer to borrow a radio or
monitor for this purpose. This step will include PSAP delay and synchrqnization as well
as call routing pcocedur�s and EMD. (A m�;mber of our }�roject team, Steve Souder, is a
national ex�er� on emergency cornrnunications and CAD systems and the Director of the
Arlington Caunty (�l'A) Emerg�ncy Communications Center.)
Our praject team alsa ineludes exQerts in Management Infarmation Systems.
Martha Word-Haley wi�l review the state of the Department's comput�r suppart. In part,
this is determined by the ease a�pro�iding data to the variety af questions that will be
raised in t�is study: Haley has worked on numerous studies including Houston, Chicago,
and Ottawa,
7. Ernergency 1Vledical Services
While not exp�icik�y discussed in the RFP, we wil! address the fire dep�rtment's ��
curirent rols and �Qtential role in providing EMS. The RFP, and in fact the entire series
of studies af major departments in Fort Workh, is predicat�d on examining ihe �ublie-
private sector boundary, innovative ways tv raise rewenuesf and cost-effeciiWaness of
go�ernment services. Ti�e EMS function has much potential For signi�icant n�t cast .
saving ko the public, We will consider the funds being callected by the private provider
�s. the cost af the fir� department praviding a similar lavel of service. W� will review
the fre department's trairung procedures, equipment, and deployment pracedures in
regards to emergency medical services. We will also review fire department resgonse
times and that o� the private provider as they relate to EMS.
The main focus is a performance review that will include a cost-benefit analysis
and £easibiiity study of the incorporatian of emergency medieal transport into the
operations af the Fort Worth Fire Departmer�t. Qur reviews of fire departments in
Oraz►ge County, �'larida and Por�land, Oregon dealt with khis issue in depth, and foun�
extensive sa�ings far ttxe citizens, It is counterintuitive, but sometimes government is
more efficient at providing a service than the public sector. We will nat be avaluating the
private pravider's efftciency or operations, just its response times, level of personnel sent
TriData Corporation � 19 Dctober 2Q01
Fart Worth Praposa!
Part II. System Cancept and Solution
a�d othcr units on large incidents, and to provide adequate back�p caverage of busy
units.
We tentative�y are plaruiing to t�se the Fort Worth in-house staff and GIS soflwara
to assist in planning station locatians by estimating drive times for alterna�ive locations.
We can direct the in-hause analy#ic sfaff to undertalce analyses that we suggest, after
getting a more in-depth understanding of the feasibility of �uvhat can be done with the
existing staff and computer tools. We also can do this analysis independently if you
prefer.
Operations Staffing — Integrated with the station location anaZysis will be an
analysis of the number and type of units, the types of apparatus to be used, and the
staffing af each. Consideration must be given to the levei of service that can be pravided
once a unit arrives, and to the safety af Fret"ighters as well as the public (e.g., two-in/two-
out rule and Rapid'Intervention Teams). Ther� are tradeoffs between fewer, larger units
and a Larger number af smaller units. We take a systems approach ta the problem,
considering alt types of calls and delivery of adequately sized units.
We also will consider new functions that the departrnent might cansid�r, going
into the future.
Based on quarititati�e and q�alitati�e considerations we wil! recommend changes
in stations, or equipment and staffing far 5-, 10-, and 20-year time frames. We will
provide a cost-b�nef t analysis of achieving the recommended standards.
6. Support Services
The qua�ity of services deliver�d to the public is d�pendent on an array of support
services behind them. We will evaluate training, dispatch and communications, fleet and
station maintenance, management inFormatian syst�ms, and administrative services.
They are vital functions that affect the producti�ity oithe department. We will re�iew
th�m ta see i�there axe any major problems, and ifthe staffing and structure ofthose
functions seems apprapriate for the needs likely to be faced in the immediate future and
over the next 20 years. We will make recommendatians for each support service azea as
necessary:
Tn'Data Corparation 18 Ocwber 2Q01
Fort Warth Proposal Part II. System Concept and 5aiution
station locations and manpower, but we alsa will explicitly address the types of apparatus
and the replacernent schedule for apparatus going into the future, and the maintenance
function,
�. Siation Location and Resource Allocatio� Analysis ('tncluding staffin�}
We will next develop criteria fnr a standard of cov�rage Far the fuiure to different
azeas far different ris�s, in terms of a res�nnse complement arriving within a given time
for different types of fire and EM5 calls. These criteria wil1 be used ta develop a fire
station location analysis ta evaluate the current level of service against the desired
standard of cov�rage, and to idetttify optians for adding skations or changing their
locations. We aiso consider call volume in proposin� new stations {generally 304 to 540
calls per �ear at a minimum). We also c+onsider loading of Lndividual units in t�rms of
total calls and unit�Y►our utilization. (Typically, relief needs ta be considered when units
hit the 3,204 to 4,000 levei af calls per year, but it depends on th� ien�th and nature of the
calls as wel1.)
Station Laeatians — We will cansider the best location for new fire stations as
weI! as the need to relocate existing stations where tt�ere is compelling reasan to do so.
Particular attention would be paid to any areas likely to n�ed a new station or a relncated
station in the next five years. Same parts of tiye area senre by FWFD have relatively high
response times.
Tnere must be eonsideration not only of the average response tisr�es for the. city
overall, but the cumulative frequency distribution of respanse tfines (percent of calls
responded to in � minutes, 4 minutes, 5 minutes, etc.), and the respanse times by area of
the city and by the type of call. We also will want ta develap a graphic presentation of
current response tiines by a.rea of the City. Our reports to Colorado Springs, Omaha, Des
Mvines, and others pro�ided geagraphical presentatian of the response time data by
respo�se coverage acea or census tract, as an example of what we would do with �he
existing response time daka. �
We wil! provide a priority ranking of additions oY changes from present station
loeatians, artd where appropriate, recommen� alternati�e locations for individua� stations
or sets af stations. The station locations should be chasen nat anly with respect to �rst-
d�te response times far small fires and EIv�S calls, but also with regard to the secand-in
Tr'sData Corparation � 17 October 200I
Fort Worth Proposa]
Part II. 5ystem Concept and Solution
within the City. This is crucial to estimating the cal! demand by area of the City, and
then the needed capaeity in terms of units by station.
A major theme in the study will be the alternatives for addressing various nsks
and the level of service �ersus the costs, preferably described quantitatively, and where
that is not possible, at least qualitativeiy.
4. Evaivatifln of Fire and Special Op�rations
This �valuation includes th� adequacy, effectiveness, and costs of th� current
ser�ices being provided. We wiil �valuate the current quality of services and arly need to
improve them in light of demaad, battam-line results, p�rceptions of Fire Department and
County afficials, and tku'ough e�valuation of risks {see at�ove}. We will consider the '
degree to which demand or service naeds vary by area of the City and how they vary by
time oiciay and day of week. Fort Worth has recently exp�rienced an increase in both
geography and populatian.
We will compare services pravided with cornmunity needs artd service levels in
comgarable jurisdictions. TriData has mueh data on other jurisdictions of Fort Worth's
size, bu# we alsa will enterta�n the i�clusion of those jurisdictians you compare
yourselves to and fill in needed comparative data.
Dur comparisons view bottom-Iine results, not just inputs. That is, while we look
at input measures such as th� number af fire�ghters per 1000 population, cost per 1,000
gopulation, the staffing of units, and the size of ti�e response complement sent to variaus
types of calls, we also look at intermediate measures such as response tirnes, and bottam-
line or outcome measures su�h as the fires, deaths, injuries, dollar-loss per capita, the
number of firefghter injuries per 1Q0 firefigtrt�rs, and percent of fires contained to the
room of origin, to name just a few statxstics examined.
As part of the review of deploy�nent of resources, we will consider the "staffing
factor" (the multiplier that translates the number of on-duty positions inta the number vf
�ire£'ighters needed to staff them), and the impact of lea�e usage on the multiplier. We
will consider the trend in leave usage and h+�w it compares to others. Finally, we will
analyze the staffing for the future.
TriData will also review the apparatus and equipment of the FWk'D. Most of the
analysi� of the adequacy of apparatus and equipment wil� be part of the considerations of
TriData Cotporatian ' 16 Octaber 200I
Fart Worth Pzaposal Part II. System Concept and Solution
Frever►tian and cammunity services inctude plans review, inspections, permits,
fire and xnjury prevention education, fire investigations, and arsan cankrol programs. It
alsa includes iruivvative community outreach �arograms.
We will consider the adequacy of the current prevention pro�rams, staffing, and
the specific functions being undertaken. We examine the percent of various target graups
being reached with public educatian, the percent of inspectable properties that are
uninspected, and the bottam line results, atnong other �hings.
TriData is familiar with the fire investigation unit of the FWFD, TriData
conducted a review of the Fire/Arson Investigation unit in Fort Worth under �he Arson
Unit Technical Assistance Program cantract with the Uniked States Fir� Administrakion
earSier this year.
Prevention decisians have great lsverage over both human and p�roperty losses.
The role af tYte suppression force in pre�ention also wili be considered. Philip
Schaenman is a leading exgert in the effectiveness of �re prevent'son programs, and has
written many reports on how ko assess prevention programs.
3. Ris�t and Demand Assessmeat
Among the study objectives listed in the RFP is to see where demand can be
reduced, services rationed, or where to facus the resources. We consider the types of
majar fire risks (e.g., unsprinklered high-risss), hazardous materials risks, and EMS risks
(in terrns of, for e�cample, the aging �of the population ar concentratian of peaple with
high EMS demand). We determine whether risks are more or less unzformly distributed,
or concet�trated in particular areas.
We then estimate anticipated service demand levels. We estimate future demand
for fire, EMS, and ather emergency services by several approaches, includita��
examinatian af trends in call volwne, call type, incident location, and analys�s of calls
per capiia and per business. (Prvjected demand = demand per capita x population)
We wi11 meet with the Gity community develapment grofessionals to obtain their
best estimate far nat only the growth in total (residential and business) populatian
expected o�+er the next 5; I0, and 20 years, but also haw the growth will be d�stributed
TriData Carporation ' iS Qctober Z041
Fort W orth Proposal
Part xI. System Concept and Sol�tion
services versus their beneftts and costs. We furti�er discuss betow some of the issues ta
be addressed in the study, %llowed by a listing of the specific tasks (in Part III of this
proposal).
Isst�e�
Among the issues to be addressed are the follawing. There may be others
identitied in the "triage of issues" early �n the project.
I. Mana�ement and Organization
There are many satisfactary ways to arganize a fire department. No single
organization structure or system has proven opti�num. What matters is whether the
arganization perfor"ms effectively anci v�rhether it is using its resources efficiently --
attributes which will be evaluated in the course of the many tasks comprising this study.
We will look at the existing organization of t�e FWFD, We will examine the rank
str�cture and khe management staffing leve�s throughouk the arganization relative to the
services delivered. We have a large camparison base of experisnce across maray metra-
sized fire departments. (We shou�d note that general management prin�ipies and
comparison with other types af departments aften do nat translate well to f re
departments; they are hig4�ly complex to manage because of the diversity and
interrelatiort af the emergency services, and their effect an life safety< �
In the process of this re�view, we consider the logic of the relaiively new Fort
Worth Fire Department organization chark, inkernal communicatians, spans of cantrol,
traiaing of pevple in supervisory positians, management information, and ather aspects vf
the organization and management of the department. We consider faci�ities and clerical
support to management. Tta,e r�views of each fire department functzan in the other
components of this study will r�veal a gr�at deal about ths adequacy af'tl�e or.ganization
and management stnacture. Therefare w� make a first pass at reviewing the organization
and management structure early in the study, but reserve judgment until the de#ailed
�xaminatians of th� management of each function are completed,
a, Prevention
TriData Carporation � 14 October 2Q41
Fort Worth Praposal
Part II. System Concept and Salutian
future and thezr casts. The approach to analysis of resource allocation is
discussed further in several places below.
3) Peer Review Process
a. Assessment of curr�ent operations
b. Assessment of f'acilities and fire apparatus
c. Evaluation of the inter�tal communications and management reporting
systems (Our peer re�iew cornmittee has chiefs with a great deal of
success in this area.)
d. Benchmarking study to compare FWFD ta those of similar size and
demographics {We have a�ata bank with many peer cities, but will salicit
ideas on which others you use as comparisor�.)
e. Develop frre apparatus replacement schedule and criteria to determine
replacenient {This is a subset ofcot�sidering support services in general.)
m
4) Qther Considerations
a. Identificafion ojevaluation components for the City Council ta use to
measure Ftre Departnie�xt effectiveness (This is m�ch more diFficult than
it rnay seem on the surface for fire departments, which are one of the most �
dif�cult services t� evaluate, but we have much experience in this a�rea.) ``
b. �evelopment of arr� implementation schedule for study recommendatians
(This should follow discussions at the draft final report stage oi which are
the most wiable recommendations; we will suggest priorities.}
We will present status af the project �eriodically to an oversight committee. It
can be a bi-wee�ly basis. It will include a review of the work that has been accomptished
during the preceding p�riod and fiuture work schedu�ed. We will be having contact with
the City's project coardinator at least weekly ar�d often mare frequently. Formal bi-
weekly meetings will be coordinated with visits of various team members. ��r local
partner (GRA) may alsa assist in lacal meetings.
All issues listed in the RFP will b� analyzed with an emphasis dn performance
measuras; demand forecasting; benchmarking; financial analysis; budget projections and
system design. The project will start with an evatua�ion ofthe present level and
eificiency of services and move on to consider different levels af services and tlaeir
differential costs moving into the future. The City manageFnent (and citizens) wi11 then
be in a better position to consider t�ie mer�ts of vazious service levels or packages af
TriData Corporation . 13 October �001
Fort Wat�th P�opasa!
Part II. System Cpncept and Solutipn
e. Where can low- or no-cost labor be used (through volurtteers, more
cfvilian as opposed to sworn employees ar olher sta�ng alternatives
which could be identi�ed through benchmarking}? For exarnple, we will
review the use of civilians in prevention, administrative sen+ices, fleet
management, MIS, and otn�r areas.
f. Where can capital i�vestrnents be submitted far labar expenses (labor-
savings technologies thcrt provide pay back in personnel cost savings}?
We are knov�rledgeable of'the state-af-the-art �re and EMS technfllogy,
and will review the Department's use af it. ��� .' �•�
g. Where can information-gathering methods be installed and impraved �
(thraugh methads like ActYvity Bas�d Costing to sharpen financial
jarecastingj? We are expert in fire department data colIection and
analysis, and in review of �re d'eparttnent use of inFormation technolagy.
We wrote the chapter on MIS in ICIVIA's Greenboak an fire department
management. Hawever, we find very few fire departments are adequately
collecting and analyzing their data, 'UV'e know of some excellent examples
{e.g., Golorado Springs, CO and Palm Beach County, FL).
h. Where can demand be reduced and services rationed (ihrough user fees
far historically free services, rriare preverztative public safety through
strieter codes, or elimination of low-usage hour services or facilities}? ''
Improving prevention education is a specialty of ours. We will consider
trends in demand vs. ott�er similar cities, and whether public education is
being used to its best ad�vantage. Few citias invest enough in contralling
demaiad vs. providing unlimited supply of emergency services. We also .
will consider stronger codes, e.g. sprinklaring homes.
i. What policies can help strengthen the economic base ar�d pramate "
economic development �the objective is to be a community where the
private secta� is encauraged to flourish)? We will help brainstorm this
area.
.2) E�ciency/Sta�ng Models of the funclianal areas
a. Current und future service needs
b. Resource AlTocatian
c. Analysis of sta�ng for future
We fixst project demand, evaluate cunent capaci�y and efficisncy, then ►�se
GIS models to e�aluate alternative resource allocation models for th�
TriData Corporation , 12 Ockabsr 2041
Fort Worth prnposal
Part II. System Concapt and Solution
question an.d bullet point in the RFP to determine if the efficiency, effect�veness, and
cost-effectiveness of the Fart Worth Fire Department, Additionally, th'rs study wiil seek
#o find efficiencies in the city budget to pay khe cost of expansian, lao�C for cost saving
opportunities, and create a systematic long-term strategy and comprehensive review.
The Scope of Work will include the following (with comments following each
item from the RFP}:
Analysis of thE following functianal areas:
� Fire Operations (including special operations and EMS first res�and�r
and specialized paramedic f�.�nctions)
� Prevention Bureau {ineluding plans review, code enforcement, public
education; wa can exclude most of f re investigation as it was
reviewed recently by us, ihough we will update progress in that area.)
� Trainirrg {including Fire, EMS, specia� operations, and management
trainin�)
� Fire tllarm (including the two dispatch and cor�municakiar�s systems)
The analysis of the Fire Department should include, but no� limited to: ,,
.l) Strategy and Schedule far Performance Review
a. What activities can 6e terminated (non-mandated activities for which
there is relatively low public supportj? There is little promise here for the
Fire Department, but we will consider it.
b. What actividies can be assigned to others (shifted to other governmental .,
urtits, the private sectar, contracted aut ar co produced with citizens at a
lawer cast}? We will consider, far exampis, the use ofself inspections for
low-risk properties.
c. What additional revenues can be rcrfsed (through user fees, delinquent
revenues, more grants of gifts)7 We will consider w�ether the Fire
Department has tapp�d the vazious potential grank sources; the use of user
fees for inspections and firefighting; and the potential for taking on and
chazging for EMS transpnrt; and other ideas,
d. What things can be done more effectively (through changes tn service
delivery approaches, organizational 'structure ar new technalogies}? This
will be �aoked at for each service deli�ered.
TriDaca Corparaann , 11 Octaber 2001
Fort Worth Praposal Paet IL System Concept and Solution
Harton, Deputy Chie�of Milwaukee. They represent a wide range geographically and of
�xperie�ce. They wilI review the overall strategy, managernent and argattization, and
pay attention to the forest rather �han the trees. They alt have worked on TriData st�dies
before.
Our proposed Peer Revi�w Cornmittee and ot�er project staFf has a great deal of
experience in canducting these types nf studies. Most of the praposed project staifhas
worked together on previous TriData Metro-sized fire departm�nt studies.
We have encountered the problems that Fort W4rth faces in numerous studies that
we ha�e undertaken. We have also encountered many ather pro6l�ms (such as
incomplete data, iocal disagreement on performance goals, budgets t�o low for the tasks
desired, arid others) that we have overcame.
Each of our tocal government reports is tailored to the needs of the particular
community. While every study tends to look comprehensi�ely at the issues, there ara
some issues that are rtzore important in Fort Worth than elsewhere, and some that are
similar. TriData does not take a"cooki�-cutter" approach; we tailor to tha needs of our
client. We have a recard of high success in meeting the chatlenges. Ir► fact, we thrive on
them — it is coping with these challengcs that mak�s our work sr� interesting from
communi#y to community,
Our c�verall approach, for the rnast part, will be straightforward and similar ta that
af recent studies we ha�e undertaken for Houston, Chieago, Washington, DC and others.
Eaeh of these different cities has had major questions about management and
organization, amount and balance of staifing across rnajor di�isions, EMS, and many
p�rsonnel issties. Many cities want a high auality, low-cost, effective, and ef�cient fire
department.
���pe �f'VV�r�
This study will include a camprehensive review of the pres�nt operations af the
FWFD. It will also make recamm�ndatians for impravement and their projected costs,
savings, and benef ts,
Th� scope of wark described in the RFP (and reiterated below)lists numerous
areas that must be assessed by the Peer Review Committee. The study will address each
TriData Caiporation 1 1Q October 2001
Fort Worth Praposal Part II. System Cdncept and 5olution
have a major impact on the end results — fires, deaths, injuries, and cost-savings. It is th�e
most ecvnomicai methad to both improve the safety af the population and ultimately put
a lid on demand and lower costs.
�y�$er� ��1u�i�r�
There is no single answer for the most desirable, most cost-effective fire and EMS
system. Many argar►izations work. Even worse, there is no agreement on how to define
such a system (e.g, what response tirnes should be} ar even adequate inFormation systems
to measure �erfarmance and end impacts. In short, no one can say with any credibility
that they can identi�y the aptimal system. Our staff has 25 years of research on th� topic
ofhow to measure performance of fire departments quantitativeiy, Qur project manag�r,
Philip Schaenman, was part of the Urban institutelTCMA/NFPA keam that aitempted to
define apprapriate measures in the 7�'s and again in the 9Q's. Schaenman was the lead
author of Measuring Fire Protection Praductivity in Loca! Government, published in
1974 by the National Fire Proteetion Assaciation and The Urban Institute. We also wrote
the fire }�rotection ehapter in the 1976 at►d the updated 1992 edition of the performarice
measures baok, Haw Efj''ective Are Your Contmunfry Services, published by the
International City Management Associatiort attd The Urban Institute.
Despite Ehe measurem�nt difficulties, there is no need to despair; thera are many
models and matiy examples of ftre sys#ems that work well, and we do have a good idea of
usefui measures of effectiveness {e.g, percent of calls respanded to in x minutes). Ther�
is recent research on the value af a minute of time of Advanced Life Support (ALS)
respo�ses (7 to 10 percent add�d to the survival rate far defibrillatian per minute saved)
and perfvrmance measures in the fire service. . �
Pee�' Red�ew -- We will have each area af the fire department r�viewed by
experts in that azea (e.g., pre�ention, operations, dispatch and communicatians, special
operations, fleet manageme�t, etc.) Our "peer re�iew" wil! operate at twv levels — the
detailed peer specialist, and the "big picture" review by a group of chieis who ha�e
worked for large de�artments. The specialists are listed in the personnel section (Part
V�. The overall peer chief reviewers include Rnbin Paulsgrove, Cluef of Arlington,
Texas, who is highly knowledgeable af Fort Worth; B'tll Itiehrnond, former
commissioner of Philadelphia; Joe Ockershausen, farEner Deputy Chief of Prince
Gearge's County, Maryland and head af the graup that reviewed Fort Worth's arson unit
management; Paul Haigley, a metro chief in bath Maryland and FEorida; and Doug
TriData Corparation . 9 October 2001
Fort Worth Proposa3 Part II, Sys�em Concept and Solution
Another major issue is the policy toward response times and what resourc�s get
sent within what time period to various types of cails and le�els of hazard. This requires
first agreeing on the response �olicy and Ievel of service, and then considering
deployment of the resources: the numbers of statians and apparatus, and the crew sizes.
One part of this issue is the best locatian for new and existing �re statians. In some
cases, there may be a need Co relocate existing fire stations when there is comp�lling
evidence to do so. Attention must be given to response tirnes, call valume, and types of
incidents when analyzing fire station locations. Same stations and units can handSe many
more eaIls than they are, but demand may grow in places where there are insufiicier�t
resources. Tough decisions about haw rnany statians ta have, where they should be
located, and ha�u+ to equip and staff the�n must he rnade for the short and long terms; such
decisions nced to be made with careful consideration. There are good, though not
perfect, analytical taols such as GIS software ta assist in making these decisions.
A critical fa�tar irt efficient use of emergency resources is the emergency dispatch
and communications operations. Tk�e current system uses a police and �re primary-
Public Safety Answering Point (PSAP) and a secor�dary- PSAP far EMS. When Fart
Worth citizens dial 911 with a madical emergency, they s�eak ta the primary PSAP first,
which then transfers the caller to the secondary PSAP. If �he medical emergency
warrants the use of the fire department as first respar►ders (i.e. a life-threatening
emergency), the EMS calt taker calls the primary YSAP back to request a fre department
response. The problem that arises in such a system is that a delay occurs in the
dispatching of first responders. This delay can talce up to a minute in some cases and
renders the system inef�icient. Emergency dispatching is time sensative. Tncreasirig its
eftieiency is equivalent to moving a f re station clos�r to the location of the emergency.
Although not explicitly solieited in the RFP, we believe that emerg�ncy dispatch and
cammunications is an importan# issve in the City of Fort Worth and that a review ofthe
City's emergency communications should be petformed as part of the analysis of the Fire
Departm�nt -- at least now the sysiem deals with fire and EMS calis.
The lazg�st part af the budget and highest potential in finding cost-efficiencies is
on the operations side of the Fire Department. Increasing the economies of scale of the
Fire Depazl�nent, e.g., broadening its multi-purpose units to provide services such as
EMS and ambulance transport, is ona way to balance the needs of t�e citizens and
increase �he vaiue of every dallar spent. Other ways to find efficiencies in the budget ar�
loolcing at whare demand and services could be rationed, reducing labor expenses, or by
increasing th� ra�e of fire prevention to control demand. Prevention has been pra�en to
TriData Corpnration 8 October 2001
Fort Wgrth Praposal
Part II. System Concept and SoEutian
The Fire Department is funded by an appropriacion from the General Fund. The
total Budget aIlocation �or FY 2000-2001 is $5$,709,$68. The majority of the funds
($43,809,570} are alIocated to the Operations D'z�ision, as ir� all f re departments. That is
where the most a#tention is needed in considering cost effecti�eness, but the prevention
services offset demand and the support services are cri�ical to efficiency of the line
services, so a!l need to be reviewed. They are intertwined and synergistic,
Statemen� of the ��oblem
Fort Worih is facing a situation similar tv that Qf many large cities in growth areas
of the United States: a need to rethink the organization and delivery of the expand�d and
changing services provided by the fire department as the city expands iri area, populatian,
and business in the 215� century. The City stands an the verge oFsome major decisions
about its �re department, It wisely is cansidering its needs in t�e context af a long-range
(10-20 year) strategic_plan, and there is a braad scope of issues that must be identified
and addressed. �
Th� City of Fort Wortt� has experienced consid�rabfe g�o�raphic and poptilation
�ro�vth in the past several years. [t will also continue ta expand in the future. With such
expansion, the City will face an escalating demand for emergency services as the nt�mber
of emergenay incidents rise. Cities that have encauntered geographic annexation and
papulation growth have to rethink what etn�rgency services to provide and how they w�ill
- be provided. The pressures an �emand come from gaographic expansion, increased
poputation and business in the cunent geographic area, and increased demand from th�
existing population as it ages and as it finds it can obtain what are mastly free services.
��
The mix af ca1Cs has changed signifcantly in Fort Worth, as elsewhere: EMS cal�s
have sharply incireased while fire calls have decreased. This trend, seen nationally, may
require a change in t�e mission of the Fort Worth Fire Department, The nature, quality,
anc� flexibility ofthe fire department's role in providing EMS are critical. The proposed
study will consider alI types ofresponses by the line fire companies, and will include '
analysis of the whole EMS system. Sin,ce EMS calls are a significant part of the
workload, they affect the analysis of respons� times and r�sa�zrce deployment of all fire
department apparatus, emergency servic�s personnel, and fire stations. "Fire stations"
today are really fire, rescue, HazMat and EMS stations.
TriData Corporazion 1 7 October 2001
Fort Worth Prvposa�
PART II — �Y�i�iVl C�R�C��� �N� SQ�UiI�R�
Our proposed appraach to this study is ta evaluate each fur�ctional element of the
Fire Department and each of iEs services wit� respect to the list of "strategy" tasks,
efficiency models, peer review process, and other consideratiorts listed in tha RFP Scope
of Work, parts A-D. For example, rather than ask what capital in�estments are needed as
a separate Task 7, we wauld consider that issue for prevention, suppression, EMS, special
services, and support ser�ices. We can summarize the findings 'rn the f nal report by the
10 tasks in Section A of the scape.
Before� discussing the d�taits of the strategy, some background is needed, and
work plan, we present background on the Fire Department and some major principles.
�a�kground
The Fnrt Worth Fire I)epartment is a large, modern departmert� providing a wide
atray of services beyond firefighting. This includes fire and injury prev�ntion,
emergency fir�t respondec, emergency managerr�ent, and rnany specialized services such
as �'ire In�estigationfBo�r►b Squad, Aircraft Rescue and F'irefighting, Underwater/Swif� '
Water Rescue, Hazardous Materials Response and a Technical Rescue Team. Medstar, a �'
public uti�ity model EM� systern, provides exclusive emergency ac�d non-�mergency
ambulance service ta the City of Fort Worth. These services are sub-contracted to RuraL-
Metro Ambulance Service.
The Department was reorganized in August of 2000 and divided into fi�e major
functianal areas, each headed by a Deputy Chief'or equivalent civilian position. Those
functional areas are: Operatians, Administrative Services, Educatian and Comm�nity
Servic�s, Emergency Management, ar�d Exec�tive Services.
The de�artment has i82 autharized positions aansisting of 745 firefighters 50 af
wham are paramedics, and 3i ci�ilian support personnel. Th� 38 ftre statians house 40
Engines, 9 Quints, 4{ladder) Trucks, 13 Brush Trucks, and 18 specialized �ehicles.
(This mix indicates that some innovative r�source planning has taken place.)
Fire station personnel work a three-platoon scheduIe with shifts of 24 hours on-
duty, followed by 48 hours off=duty, Staffassigned ko administrative support functions
work normal business hours Monday khrough Friday, (These are cammonly used shifts.)
,
TriDat� Corporation , 6 October 200I
y NCTRCA
DIMIVVBE CERTIFICATION
hA y"
1 Travel Service, Inc.
has filed wit$ the Agency the appropriate Affidavit and is hereby certified as a
Woman -Owned Business Enterprise
providing services) in the fallawing areas:
00472400;
TRAVEL AGENCI ES;
This Certification is valid beginning January 2001 and supersedes any registration or listing
previously issued. This certification must be Updated annually by submission of a Recertification Application. At
anytime there is a change in ownership o r control of the firm, notification must be made immediately to the North
Central Texas Regional Certification Agency.
j This Certification .expires on January � 20 02
Ce fication Administrator
Lssued at Arlington, Texas January 20 ()1
CERTIFfCATioN No_ WFWB9614YO102
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Fart Worth Proposal
Part I.Organization
travel and cost o£ airfare is difficult to estimate precisely at any time, let aione now. But
we anticipate at least this much going to them.
Ws have discus�ed the jobs with these firms and have received their commitment
to work with us.
The tatal commitment is for $6�,004 or about 16.3% of the tatal contract
va�ue going to 1�IWBE f rms.
TriData Corporatian . 3 October 2001
Fort Worth Proposat
As requested, we include below l) the name, address
each M/WBE; 2) the description or scope of the work ta be �
3) the �approximate dollar amount/percentage of the particzpa
Narth Central Texas Regional Certification Agency (N�TRC
1. GOVERNMENT RESEARCH ASSOCIATES, LLP
Gavernmer�t Research Associates, LL.P
263.� West Freeway, Suite 210
Fort Wort$, Texas 76102
Phane: (817) 582-9575
Contact Person: Becky Brook Grimm, Chief Executi�
Scape of Work: Assist TriData in review af the Fort �
A�dministrative Services and use of IT. They also will serve ;
6e available for quick in-person responses when needed. Th�
collection and in costing of alternati�es.
The approximate dollar amount and p�rcentage c�f GF
$38,OQ4 ar 9.5 percent of the totat proposed cost af this studg
�. Gu�Grv��'s T�vE�. S�Rvrc�, IHc.
Gulliver's Travel 5ervice, Inc.
2800 5. Hulen St., Suite #l00
Fart Worth, Texas 76109
Phone: (817} 924-776b
Cantract Person: Susan Boysen, �wner
Scope of Work: Arrange for
o Travel
• Lodging
• Auto Rentai
The approximate dollaar amount and percentage of Gu
will be $2?,000 or 6.8 percent of the tatal proposed cost of t�:
airfar�s here, since hotels and ca.r rentals aften must be paid c
Tri.Data Corpotatian
�'ort Watth Proposal
Part I. Organization
As r�quested, we include below 1) the name, address, and kelephone number of
�ach M/WBE; 2) the description or scope of the work to be periformed by each M1WBE;
3) th� approximate dollar amount/percerttage of the participation; and �4) a copy of their
North Central Texas Regianal Gertification Agency {NCTRCA} certificate.
%. GOV�l2�iMENT RESEARCH ASSOC[ATES, LLP
Government Research Associates, LLP
263.0 West Freeway, Suite 210
Fort Warth, Texas 76102
Phone: (817) 8$2-9575
Cvntact Persor�: Becky Brook Grimm, Chief Executive Officer
Scope of Work: Assist TriData in review af the Fort Worti� Fire Department's
Adminis�trative Services and use of IT, Ti�ey ajso will serve as out iacal contact point and
be available for quick in-person responses when needed. They will assist in data
colleCtion and in costing of alternatives.
The approximate dol�ar amount and percentage oPGRA's participation will be
$38,000 or 9.5 p�rcent of the total proposed cost of this study.
�. CrULLI'VER'S TRAVEL SERVICE� INC.
Gujliver's Travel S�rvice, Inc.
280p S. Huien St., Suite #100
Fatt Worth, Texas 7&109
Phone: (817} 924-7766
Contract Person: Susan Boysen, Owner
Scope of Work: Arrange for
� Travel
� Lodging
• Auto Rental
The approximate dollar amour�t and percentage o£ Gulliver's Travel participatian
wi11 be $27,000 or 6.8 percent of the totai propased cost af tk�is study. We onIy counted
airfa.res here, since hotels and car rentals often must be paid directly. The amount of
TriData Coxporation '' Z October 2001
Fort Worth Proposal
���� � � ��������Y���
TriData is a whoily owned subsidiary ofSystem Planning Corporation (SPC), a
200-person de�ens� and national security contractor that specializes in high technology
and management analysis af issues affecting the nation's security. We aze incorporated in
the State of Dalaware. TriData's president, Philip Scha�r►rnan, reports ta the CEO of
SPC. TriDaka and its parent firm are ca-located in Axlington, Virginia.
COM PAi�[Y
TriData Corporation
1000 Wi�san Boulevard, 30`h Floor
Arlington, VA 22209
Incarporated in the State of Delaware
PARENT COMYANY
System Planning Corporation
100Q Wilsan Boulevard, 30`h �'loor
Arlington, VA 222�9
LOCAL L1�IW$E SUB�CONTRACTORS
Govemment Resaurce Associates, LLC
263D West Freeway, Suite � 10
Fort Worth, Texas•i6102
Gul4iver's Travel Service, Inc.
2800 5. H�len, Suite 110
Fart Warth, TX '�6109
�linori��fi�d�r��n �u�ine�� �nt��pris� �A�I���) �a�#i�i��tion
Tr't.Data Corporation, in accordance with the policy of the City of Fort Worth
(Ordinance #13471), intends to meet ar exceed tlie 1S percent goal for M/WBE
participation. We plan to use Gov�rnment Reseaxch Associates, LLP, and Gulliver's
Travel Associatas, Inc,, if TriData is awarded this bid. They were selected from the
Csty's list oi regis�ered f rms, after our extensive screening of firms and reviewing their
crade�tials.
�,
TriData Corpmratiqrn 1 Ocfober 200i
Fort V►�orth Proposal
Exe�uti�c Summary
We have deve�oped an innovative approach to examine the resources a fire department
needs in ar�alyzing the Iocatzans of existing fire stations, as well as the rnost logical and
efficient location of future fire stations. This approach is performed in greater depth
with greater soghistication than the traditional simplistic station deploymenk computer
models and genera! rules of thumb. We facus not only on initial respanses, but a�so on
second-in r�sponse times and the frequency of receiving multip(e compl�x calls at the
same time (be they EMS, traf�c accidents, or #ires). We consider the size of the
response complement that can respond to different risks in each area of the city. We
also look at the efiiciency of the dispatch process; saving e�en 30 seconds there is
eq�zivalent to moving each station 1/4 mile closer to the citizen.
� Another key focus o�the analysis will be en�ergency medical services. We hav� found
that in many cities the counterintuitive result that providing EMS transport �sing dual-
role, cross-training �re�ghters reduees net casts of fire and EMS protection and
err�ergency medical costs to the public.
� TriData has succeeded in making its findings understandable to municipal af�icia�s and
interested c�tizens, as r,vell as to the fire/EIvIS s�rvice. We try to write in clear English
�vithout jargon, helping citizens and decision-makers understand the hasic issues. Our
studies have been cated by local officials as a usefi�l leaming process as well as
va[uable management cor�sultin�.
� We are considered an authoritative �otirce of information on the fire problem in the
United States. We have been quoted extensively an the media as well as articles in
virtually all-major �re w�orld tna�azines. Examples include the �ISA Today's article�
on the U.S. fira problem, at�d by The New York Times, World Book Encycloped�a, CBS-
TV, the Wall Street Jotrrnal, Ghrrstian Science Monitor, PBS, The Today Shot�v.
• Our recommendations k�ave resulted in practical, innnvative irnprovements in many
cities far whom we have undertaket� studies. {A list of exampies is included on the
folIowing pages.) And literally hundreds of departm�nts use our research on
preventian, manag�m�nt information, and other areas, apart from our management
studies.
----���---
Shauld this proposal be accepted, TriData Corporation agrees to enter into a contaract
under the terms and conditions as prescribed by Fort Worth, Texas RF�P Nturiber 01-311. We
have no exceptior�s.
We are hig�ly enthusiastic about working with Fart Worth. It is a highty innovati�ve f re
department in an innovative and progressive city. �7Ve helieve we can bring in ideas from other
highly innovative metropolitan fire departrnents, and help #he Fire D�partment prepare for the
growtk� in this new century. ��
Philip Seha�nman, President
TriData Cerparation ' ' �'� pctaber 2D01
Fart �hlnrth Froposal
�xecutive Sumrnary
Travel, a lacal travel agent, for all of the trav�l arrangements. We will exceec! the
target set �or MIWBE participatian.
TriData has a reputatian for the technical excellence, objectivity, and fairness of its
studies. We base much of our work an hard data, as aur name implies, but also spend a
great deal of effort soliciting ir►formation, opinions and perceptians from city
managemeqt, fire department management, labor representation, individua� firefigi�ters,
and other stalceholders. We have had unusually good success in forming consensus
about needs and solutions. We list city management, fire chiefs, and u�ion presidents
in our references.
TriData is unique �mong consulking itrms far the ar�ount ofresearch that we do on
various aspects of fire, EMS, and ather ernergency ser�ice delivery, in additian to our
broad experience in consulting for cities. Ti�is brings state-of-the-art ideas fram al1
over t�.e nation and f'rom other nations to our fire department management studies. {In
turn, our local studies provide ground truth and examples for the research,} Examples
of our research are given Chtoughout this reg�ort.
Each of our reports for cities is kailored to the needs of the particuiar city. While every
study tends to Iaok cornprehensively at the issues, there are some issues that are mare
importat�t ta �'ort Wo�th than elsewhere, such as dealin� with both annexations and
internal growth, and s�eking a fresh loak at oppar�unities for gaining efficiencies
throug�t technology reassignmen# of services and p�tting a lid on demand. We identify
those issues early in the project, Chrough a"triage" of isstres developed jointly with
project management during our first site visit.
• We have a large in-�ouse keam and affiliated cansultants proposed �or the project to
witi�stand 'zllness�.s and other unexpected problems, and ta provide subject matter
experts (peer reviewers} for each fire departmer�t specialty.
� We have given much consideration ta the issue of the strategic balance b�tween
prevention and suppression. A greater emphasis on buiit-in fire preventxon and public
ed�cation can improve effeetiveness and e£ficiency of fire protection, and put a lid on
demand by getting the public not ta abuse the emergency serviCes. We are widely
p�blished on this area, with much innovatin+e research on such topics as Proving Public
Fire Education Wo�-ks, and Qvercoming Barrrers to Public Fire Education. We have
had articles on "Reinventing Prever�tian" in Fire Chfef m�gazine and the NFPA Fire
News. �
The key de�erminant vf cost in a fire department is the size af the operations staff,
which in tum is a function of the number of stations, numher of campanies, crew per
company, n�mber of shifts, and average workweek. TriData has experience in
developing alternative methods �freducing financial costs, or at �east optimizing use of
resdurces, while minimi2ing raductions in quality o� service. The analysis of s�ations
and units using GIS n,etwork a.ualysis and demand fvrecasting will be a key part of this
study.
TriData Corporation �` iii October 2D01
Fort Worth Proposal
��������� �������
TriData Corparation of Arlington, Virginia and two associated minarity/female business
enterprises from Fort Worth are pleased ta submit this propasal for a compreh.ensive revie�v of
the City of Fort Worth and the Fort Warth Fire Department, The TriData team is uniquely well
qualified to undertake this st�zdy for the foliowing reaso�s:
� We have undertaken studies of similar scope for 20 other Metro-sizecf ftre departments.
These include Houstan, Jackson�ille, Chicaga, Washington, D.C., Portland,
Nashville/Da�vidson County, and Omaha. AIl af the propc�sed pro,}ect staff have warked
togettter on pre�ious TriData Metro-sized fire department studies. `
� TriData staff already is familiar with many aspects of the Fort Worth Fire Department.
We recet�tly conducCed a re�iew o�its Fire/Arson Investigation unit under the Arson
Unit Technical Assistance Program contract of the United States Fir� Administration,
for which we are prime contractors.
We are Farni�iar with Texas and the Texas fire service. In addition ta our recent study
of the Houstan �Fire Department, which has had much impact, we have under#a[ceri
arson unit mana�ement studies not only far Fort Vi�orth, but also San Antonio and
Atistin. We teach at tl�e Texas A&M annua! fire school. We have ►�ndertaker� a study
of state codes for the State Fire Marsha!'s Office. The Chiefs of Dal�as, Hous�on, and
Arlington are amon� oLir references. We also wEr� the only private firm in�ited to ,
speak at the first, landmark meeting on performance measurement in �aca! gavernm�nt,
heid by the Un�versity of Texas LB1 School of Gavemment. ''
TriData has a unique perspective of best practices in the fire service not anly i.r� the
United Staies, but also araund the world. Wa have undertaken a series of research
called Internatronal Concepls irr Fire Pratection. We ha�e studied major cities in the
Far East, Europe, Australia, an,d other p�aces, in addition to Narth America (U.S.,
Canada, arid Mexico) to understand why many cities spend less money yet have better
bottom-�ine resu�ts in fir� protectian.
In adc�ition ta exp�rience in analysis and consulting, TriData's staff has first-hand
expertise in �re and emergency management service operations. The p:roposed staff
includes the former Fire Commissioner of P1uIadeiphia, the former director of the
Ha.zard�us Mater'rals Emergency Response Team of the Comrnonwealth of
Massachusetts, past fre chiefs, firefighters, paramedics, and others expert in variaus
aspects of fire service and EMS delivery. We toutinely do the type of peer review
ca11Ed for in our f�r� departm�nt studies. We also have experience in other aspects of
local goverrunent ma.nagement including operations, staff ng, strategic analysis, and
finding cost efficiencies in city budgets.
� Our primary M/WBE sub-contractor for this project, Go�ernmen� Resource Associates,
is based in Fart Worth and has extensi�e experience in assisting local gavernments in
reviewing management information systems, gerformance measurement, administrative
services, data collection, and fire operations analysis. We also will use GulIivex's
TriData Corporatinn '` ii October 20aj
Fort Wortfi Proposal
����� �� ��������
�X�GUT[1�� SUM1rlIARY .................................................................................................{I
P��� i � B��Af�I�AYiOP� . ............................................................................................9
Minority/Women Business Entergrise (M/WBE) Participation ................................................. 1
P��Y il — �Y���� COPlG��� A�l� �����I�id ..........................................................�
Background................................................................................................................................. 6
Statementof the Problem ..................................................................................... ............. 7
Syst�m Solution .......................................................................................................................... 9
Scopeo� Work .......................................................................................................................... 10
Iss�es .........................................................................................................................................14
�/��ti ill � �R�GRAAN {T�Cf�R�ICA� F�VOR�t PL�#P!) ...................................................21
StudySteps ............................................................................................................................... 22
Timeline.............. ............................................................................................... 32
��Ri IV — P�OJ�CY tVi�N�C�1l�EiVT' STRIlCiURE .................................................3�
��►��r �r v ���o� �x���i���� (co�a�o��Y�) ........................................................3s
AboutTriData ........................................................................................................................... 36
Summary of Quali�catians ...............................................................:....................................... 38
Local Gavernment 5tudies .......................:................................................................................ �3
Selected Fire/EMS/Rescue Management Studies ..................................................................... 49
References................ ................................................................................................................. 54
Letters of Commendatian .........................................................................................:............... 57
��eFtT 1�1— �E�SONNEL ..............................................................................................6�
PropasedProject Staff .............................................................................................................. 69
5ummary of TriData 5taff Experienee and Role in Study ........................................................ 71
Summary of GRA Staff Experience and Role in Study ............................................................ 76 �
TRIDATA RESUMES ............................................................................................................. 79
GRARESUMES ..................................................................................................................... 139
P�137° VII —dUiH��I�EI� NF��OT°I�eT�R .................................................................�4�
PA�� YIII � C�SY �f�����A� • ..........................................a.......s......................Y.....e'i4T
P�RT !� — FlN�L R��ORT ........................................................................................1�9
TriData Cotporation � i October 2001
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Fire Department Ana[ysis
Professianal service contracts in excess of $25,000 wil[ not be executed by
the City uniess MIWBE participatian has been ach�eved or a"Good Faith
Effort" has been, doeumented.
The MIWBE(s) must be located or doing business in the City's geographic
market area and must be currentty_ certi�'ied or in #h� pracess of being
certifie� �y the North Central Texas Regional Certificatian Agency
{NCTRCA) or the Texas Department of Transportation, Highway Division
(TxDOT}.
For information andlor clarification of MIWBE reQuirernents only, proposers
may contact Sundra Davis, the City's M/WBE Manager, at (817} 871-6104.
M/WBE participation or "Good Faith Effort" dact�mentation �vill be part of
the evaluation criteria for this proposal. �'ailure to comply with Orciinance
#13471 will result in a lass af points or a�ower evaluatian as applicable,
6.0 C�NTRACT �AYMENT RETAINAG�-COMPLIANCE STATEMEKT
6.1 The Contract shail be pre�ared under the direction of the City and shall
incoiporate al1 applicable provisions. A firm fixed-pr�ce ar nat-ta-exceed
contrack is conternplated with progress payments as mutually determined to be
appropriat�. These payments shal! be based upon milestor�es completed as
proposed by the successful Propaser.
G.2 Ten percent (k0%} of Che tatal conkractual price will be retained until submission
and acceptance by tl�e City of the #ina! work products for the contract period. The
City will r�tain ten percent (1Q%) from the amaunt payable from each invoice to
accomplish this. � �
6.3 5uccessful Praposer shall state his compliance with all-applicahle rules and
regulations of Federal, State and Local goveming entities. 5uccessful Proposer
must state his campl�ance with terms of this RFP.
7.4 C4NTRA�CT ADIVIIMSTRATOR
Paul Sweitzer is designated as Contract Adminis�ratar for this RFP. Proposers havin�
questions pertaining specifically to Section III of this RFP tnay contact Paui Sweitzer,
City Manager's Off'ice, City of Fort Warth, lOQO Throckmorton, Fort Worfh, Texas,
76102, (817} 871-8507, fax {817) $71-6134. Froposers having any ather questions
conceming this Rk'P should cantact Michael Lawry in vuFiting by either emarl at
LowryM cr,ci.fort-worth.tx.us andlor fax at 8I7-87I-$440 andlar by mail at Purchasing
Division, P.O. Box 17Q27, Fort Worth, Texas 7b102, C/O Michael Lor�+ry.
III-8
Fire Department Analysis
5.7 Part VI�- Authorized Ne�otiutor
Inciude the name, address, and telephone number of the person in your
organization authotized to negotiate contract terms and rend�r bittding
decisions on contractual matters.
5.8 Part VIII-Cast Propos�!
Information described in following subsections is required from each
Proposer. Your tnethod af costing may or may not be used but shotild be
described. A firnl fixed-price or not-to-exceed contract is aontemplated,
with progress payments as tnutually deter�nined to be appropriate. Ten
percent (10°10) of the total contractual price wili be reta�ned until
su6mission and ac�eptance of all work products.
5.8.1 Persannel: Itemize to shaw thE follawing for each cate�ory of
persannel with separate hourly rates:
a} manager, senior consultant, analyst, subcantractor, etc.
b) estim�ted hours for ehch cate�ory oipersonnel
c) rate applied for each cakegory of personne!
d) total cost
5.8,2 Itemized cost of supplies and materials.
5.8.3 Other itemized direet casts.
5.$.4 Tf applicable, general and administrative b�irden. Indicate base
trsed percenta�e and tot�l cost relative to this procurement.
5.8.5 Printin�;. State separately the cost of furnishinb copies of` the
firial repor�.
5.9 Part IX — F�ns�l Rcuort
The Proposer znust furnish the purpase and scope af the study, methodology
used, findings, recommendations, analysis of projecked costs, savings,
benefits, and implementakion plan in a final written repart. The report will be
presented to the City Council and must contain an Executive Summary. Tf►e
Proposer must fumish twenty-�ve copies of this document.
5.ia MinoritVlWomen Business Enternrise {MIWBEI Particivation
It is the policy of the City of Fort Worth, via Ordinance #13471 to ensure full
and equitable particigation by Minority and Women Business Ent�rprise
(M/WBE) firms, in the procurement of professianal services.
All praposers will be required ta submit information concerning the
M/WBE(s) that will participate in the con�ract to meet the 15% goal. The
information shall includ�: {1) the name, address and teiephone number of
each MIWBE; (2) the description of the work to be perfarmed by each
M/WBE; and (3) the approximate daljar amounfiJpercentage of the
participation.
III-7
Fire Department Ana�ysis
5.3 Part III- Pro�ram
Describe your technical plan for accompiishing the reQuired wark.
Include such time-related displays, graphs, and charts as necessary to
shotv tasks, sub-tasks, milestones, � and decision points related to the
Scope of Work and your platt far accornplishment.
Speciftcally indicate:
5�3.1 A description of work program by tasks: Detail the steps yau
will take in proceeding from the iirst to the final tasks.
5.3.2 The technical factors that vvill be considered in the Scope of
Work, and the deptt� to which each will be treated.
5.3.3
5.3.4
5.3.5
The degree of definition pro�ided in each technicat element of
your plan.
Tlie points at which rvritte�n, deliverable reports will be
providecl.
The amount of progt-ess payments you are re�uesting at
strccessfnl campletion ot'milestones or taskcs, ded�Ecting ten
percent (10°/u), which will be paid upan final acceptance by the
City.
5.4 P1rt IV-Proiect Mana�cmc�it Structrire
Provide a�en�rttl explanation and chart which specifies praject
leadership and t'eporting responsibiiities; and interface the team with City
project managemen# and tearr► personnal. If use of subcontractars is
proposed (see Attachment B), identify their placement in the primary
management structure and provide an internal management description
for each subcontrackor.
�.5 Part VWPrior Ex�erience
Describe only rele�ank corporate experience and individual experiance
for personnel who will be actively engag�d in the project. Do not
inelude corporake experience unless personnel assigned to this project
actively participated. �
5.6 Part VI- Personnel
Tnclude the names and qualifzcations of all professional gersontiel wha
wili he assigned to this project, both employees nf the Proposer and
empioyees of any subcontracted firms {see Attachment B}. State #he
primary work assigned to each persan and the percentage oi time each
person will devate to this work. Identify key persons by name and title.
�� r
Fire Department Analysis
4.3.5 Meet with a designated Ciry oversight committee an a bi-�veekly basis to
ceport on wor'k accomplished during the preceding period and future
r,vork schedulec�. On a monthly basis, these presentations will require a
typewritten report and a bar chart representing the percentage of
completion of eac4� task.
43.6 Prepare a detailed timeline to determine the approximate number af
working days required for completian of the contract.
4.3.7 Prepare a final rvritten repori detailing all inforntation gat�ered, an
outiine of the proposed actions neecied a�d an execurive summary.
Twenty-five (25) copies of this report are required. This report shall also
be provided on disk using Microsoft Office 97 soft�vare.
5.0 PROYOSAL FORN�AT
Prefacing the Proposai, the Propvser shal! pro�ide an Executive Summary af three (3)
pages or less, which gives in brief, coneise terms, a sumnnation of the Propos�l. The
Executive Summary shali inclucie a brief statement of intent to perform the services,
quali�cations for selection, and signature of an authacized officer of the �rm wha has
legal authority irt such Cransactions. UrrsigltL'!I fli•oEJosrrl.s rtril! Ge rc�fL'C1�ff
In additian, ti�e Proposer's .�xecutive Sumrr�ary shall expressly state that, sho�ild the
enclosed proposal be accepted, the Proposer a�rees to enter into a contract under the
terms and conditions as prescribed by this Rec�uest far Proposai, Any and all cxceptians
to the RFP must be listed on an item-hy-item basis and cross-referenced within the
�xecGitive Sumtnary, If there ar� no exceptians, the Proposer mUst expre5sly state thak no
exceptions are taken,
The proposal itself shall be or�anized in the followin� formak and informationai
sequence:
5.1 Part l.e OrganizAtioa
State the fuil name and address oF your or�anizativr� and identify t�e
parent company if you are a subsidiary. Specify the branch af%ce or
other subordinate elem�nt that will perform, or assist in per%rming,
work herein. Indicate whether you operate as a partnership, corporatian
or individuak Include the state in which you are ir�corporated or Iicensed
to operate.
5.Z Part II- Svste;n Concept And Salutian
De%ne in detail yaur understanding of the problem presented in
Paragraph 4.4, 5cope of Wark, and your system solutian. Provide all
details as required in Paragraph 4.0, Scope of Work, in addition to those
�acts you daem necessary to eva�uate yflur proposal. �Paro�osers are
requirec! to describe their in#enc�ed process to achieve each af the
strategy tasks they are prirnarily respansible for aad #o detail their
intended use af a Peer �eview Com�mittee including a list of who wvill
comprise it.
III-5
Fire Department Analysis
B. Efiiciency/StafFing Mode�s of the functionai areas
• Current and future service needs
+ Resaurce aliocation
� Analysis of staf�ng far the future
C, Peer Review Process
� Assessment of current operations
o Assessment of facilities and %re apparatus
� Evaluation of the internal cammunications and managernent reporting
systems
Q Benchmarking study to compare FWFD to those of sirnilar size and
demographics
� Develop �re apparatus replacement schedule and criteria Co determine
replace�nent
D. Other Carzsideratians
• Identif cation of evalu�tion components for the City Council to use ka
measure Fire Department effectiveness
�•�evelopment af an implementation schedu�e for stLtdy recommentiations
4.1 Title of t�ic Program
Analysis af the Fort Warth �`ir� Department
4.2 Materials and scrvices ta be provided by tlte City:
The City will:
4.2. t I'ro�ide any availab�e sWpporting data or reports that may aid in the
developm�nt of wark performance measurements/standards, flow charts,
and�other desired outcomes of the study.
4,2.2 �z'avide guidance in the de�elopment of all desired outcomes outlined in
the Scope af Work.
4.2.3 Prioritize the recommenc3ations of the consultant prior to deveiaprnent of
implementatian plans,
4.3 Services to be Provided by the Proposer:
The Proposer will be required to:
4,3.1 Develop and corrtpile all necessary infarmatian required to meet desired
autcomes shown in the Scope af Work.
4.3.2 Perform a benchmarking study through a Peer Review Process that will
compare tlxe FWFD with those of simiiar si�e and dernographics. -
4.3.3 Provide a written�statistical ana�ysis of atl data including kables and
graphics to support analyses where appropriate.
4.3.4 Collect, review and e�aluate ail data pertaining to the pro,�ect.
6
III-4
Fire Department Analysis
� TASK 1: What activities are mandated by !aw (federal, state or local}?
➢ Primary respansihility for review: Department of L.aw
D Qther participants; Budget, Fire Staff
• TASK 2: What activities can be terminated (non-mandated activities for
which the�re is relati�ely law pubiic support)?
➢ Primary respansibility for revi�w: External Consulting Firm
�- Other participants: Bt�dget, Fire Staff
� TASK 3: What activities can be assigned to others (shifted to other
governznental units, the pri�ate sectar, contracted out or capraduced witl�
citizez�s at a lower cost}?
D Primary responsibi1ity for review: Extern�l Consulting Firm
➢ Other participants: Department of Law, Trire 5taff
a TASK 4: What additionaI re�enues can be ra�sed (through user fees,
delinquent revenues, more grants or gifts)?
� Pr�cnary responsibility for review: External Consulting Firm
➢ Other participants: Budget, Internal Audit, Fire StafF
� TASK 5: What things can be cione more effectively (through changes in
service delivery ap�roaches, organizational structure or new teehnologies)?
y- Primary respansibi[ity #'or review: Ex�ernal Ca��sulting Tirim
: Z No other participants
� TASK G: Where ean law- or na-cost labar he usec3 (through valunteers, more
civilian as opposed to sworn ernplopees ar ather staffing alternatives which
couid be identified through bettchmarking)'�
Y Prirnary responsibility For reviecv: Exter�►�! Consulting Firm
Y Otf��r participants: Department of Lar,v, H�►man Resotirces, �ire Staff
� TASK 7. Where can capital investments be substituted for fabor expenses
(labor-savings technologies that provide pay back in personnel costs
savings)?
➢ �'rimary responsibility €or revie�v: External Consuiting �`irm
D Other pariicipants: Fire Staff
• TASK 8: Where can info�-mation-gatherizig methads be installed and
impraved {thraugh methods like Acti�ity Based Costing to sharpen financial
forecasting}7
➢ Primary responsibility far review: �xternu! Consu!#i�g Firm
➢ Ot�ier participants: Information Technalagy Salutians Department,
Budget �
o TASK 9: Where can demand be redueed and services rationed (tltrough user
fees for historically free services, rnore preventati�e public safety through
steicter eodes, or elirzzination of Iow-usage hour services or facilities)?
D Primary responsibility far reviaw: Exter�af Consultiug Fir�n
A Other participants; Department of Law, Fire Stafi �
o TASK 10: Wl�at policies can help st�engthen the econonaia base and promote
economic developtnent (abjective is ta be a community where the private
sector is encouraged to flourish}?
➢ Primary responsi�iility for review: CMOCEconomic Davelopment
D 4ther participants: Fire Staf% External Cons�lting Firm
III-3
Fire Department Analysis
2A INTRODUCTION
The City requests gropasals for an analysis of the �WFD. The Departmettt, under the
leadershsp of Chief Larry McMillen, is operating on an adopted 2000-01 tatal budget of
$58,568,SS5. In part these mvnies employ 745 authorized civil service afficers and 37
authorized civil�an personn�l.
The City of �'art Worth requires the consultant, in collabaration with City staff, ta
undertake a camprehensive perfarmance revie�v of the Fire Department. One aspect will
analyze the Department based on the strategy and schedule approved by City Counci�
mentioned in the background abave (and detailed in the Scope �f Work). A second
aspect vvill evaluate the �alidity (efficiency) of the staffing model used in Fire Operation,s
as weil as develog functional staffing models for other areas of the Department. Still a
third aspect will be a Peer Review Process {effectiveness study) that will resttlt in
recommendakions and implementation plans thaC reiAte to the follawing:
• Fire Dperatians
� Prevention Bureau
• Tr�inin�
• Fire-Alarm
3.0 OB,tECT�VE
The overall objective of this project is to conduct a comprehensive study of the presenk
aperations �vithin th� �WI�D. This includes develapr�lent ofrecdmmendations and
implementation plans to address the ten City Council approved kasks for performance
evaluaiion, to analyze and improve staff�ng levels, and #o evaluate functions/management
as dEemed nec�ssary by other professionais within the field. Each recommendation will
include an ana[ysis aFprojected costs, savings, and benefits. Prior to �he development of
the impiementatian plan, the City reserves khe right ta priaritize the recammendations.
The Cansultant will m.ake gresentations to an o�rersight cvmmittee pn a bi-weekiy basis
that will include a re�i�w of work accornpiished during the greceding period and �u�ure
wark scheduled
4.0 SCUPE OF WORT{
Analysis af the %llowing functional areas:
9 �jre Operations
A Prevention Bureau
� Training
➢ Fire Alarm
'The analysis of the Fire Department should include, but not be limited to:
A. Strategy and 5chedule for Performance Review
The City has initiated a strategy and schedule for perforrnance reviews of City
degartments that includes ten tasks, The Consultant is xespansible to perform
each of the fa�lowing ts�sks [where identified) as a p�rt of this s#udy.
Coordynation with o#her identified Cfty depa�rtments is necessa�-y ta .
acco�npfish each tas�C.
. XIi-2
�EQUEST FOR (�UALIFICATION (R�Q� FOR 14NAl.YSIS QF iHE k�IRE DEPARTMENi'
The City of Fart Worth, Texas is requesting 5tatements c�f Quaiification from consufting firms that
have experience in conducting analysis of munici�al fire fighting. 7he C�ty of Fort Worth Fire
Department is campos�d ofi 745 aukhorized ci�ik service positians and 37 authorizad civilian
personnel. They are operating on an ado�ted 200�-Q1 budget af $55,568,555.
The City of Fort Wo�th (°the City") has experienced cansfderable geagraphic and population
growth in the past several y�ars. We �re now developing annexakion plans tnat i�dicate that Fn�t
Worth will coniinue to graw far at ieast the Foreseeable future. With the City's papuiation and
service area expanding, it may not be realistic for the Ciky budget to be reduc�d, even if t�e City
were operating ak optimal efficiency. It is a realistic goal howrever to attempk to minimize growth in
the City's budge# by using discovered e�icie�cies to, in essence, pay the cost of service
expansion driven by grawth. Otherwise, #he b�dget wi{I ba guaranteed #o grow substant�ally eact�
year as the City responds to growth demands while overlooking any cost-saving opportunities
that may exist in khe current budget.
In an efFort to pravide the citizens of Fort Wort� with a higher performing city gavernrnent, Ciky
Coun�if has approved a thorough review of eaeh City departrnent fo� function, a"suns�t" review
of the zero-based t�udgeting approach and a look at enhancing the eampetitiveness of Cify
services through privatization or streamlining of in-h�use services. Ten tasks were iderstified and
approved by that will cirive this syst�matic review of each department. These tasks include:
o What activikies are �nandated? �
e What activities can be terminated?` .
� What activities can be ass9gned to others?" -
� What additional revenues can be raised?*
� What things can be don� more effectiv�ly?"
• Where can low- or no-cost labor be used?"
� Where can capital Envestments be submitEed for labor expenses7*
• Where can information-gathering mekhocis be installed and impraued?`
� Where can demand be reduced and services rationed7`
� What po{ic�es can help strengthen the economic base and promote econornic develapment7
'Tasks far which consultant will be pr[marily responsible
It was decided that the ciiywide review wouid begin with tl�e four largest General Fur�d
departments in the City, ane heing khe ��re Department. Thls RFQ was �repared to identify
q�afified consultants to carry out the kasks for which Gouncil deem�d an exter�al spproach would
be appropriate. In additian, there is a desice on th� part of the Ciky that a perfarmance analysis
look at our staffing models in the Fire Department and that the City of F'ort Worth be compared to
other city governrrEenfs, in simiEar situations, for response times, deployment prackices and "best
practice" lnformation on Fire services.
Statements of Quafification (�ve copiesj shall be submitted ancf shall not exceed ten (10} — 8%"
x 11" printed single-spaced pages using r�o smaller than a 10 pt font size. 5tatements should
include a brief descriptian of the firm and key staff as it relates to the study, proposed
subcantracto�s and the relevant experience o� the praposed t�am in work af a similar nature.
5tatements must include a description of the �rm's experience in cffiies and �re departments of
similar size; derr��graphics and �re �ghting methodology as well as the firm's experience of
conducting peer revlew pracesses af fire operations.
5tatements of Qtaal9�cation should be directed by 4:OQ Pm Ju1y �0, �001 to:
Paul 5weitzer �
City Manag�r's Office
City of For� Worth �
9D8 Monroe Suite 442
Fort Worth, Texas 76162 .
(817) 871-8507 �ax: �s��} s��-sazs
Fire Department Analysis
5ection III
Analysis of the Fire Departr�ent
Scape of Worfc and 5pecial Contract Provisians
1.0 BACKGROUND
The City of Fort Worth has experienced considerable geographic and population growfh
in the past several years. We are now developing annexation plans tY�at indicate #hat Fort
Warth �avi�l continue to grow far at least the fore�eeable fuEure. With the City's
popt�lation and service area expanding, it nnay not be realistic far the Gity budget to be
reduced, even if the City were aperating at optimai efficiency. it is a realistic goal
howev�r to attempt to minimize growth in the City's budget by using discovered
ef�cie�cies to, in essence, pay the cost of service expansion driven by growth.
Otherwise, the budget will be g�aaranteed to grow substantially each year as the City
responds to growth demands while averlooking any cost-saving opportunities that may
exist in the current budget.
On Novemher 3r`� and �E°i, 2000, Assistant City Manager Charles Bos4vell respanded to
t�vo ideas of analysis ori�inating irnm our City Cauncil. Ife combined the ideas and
presented a plan for a systemat�c, long-term strategy to provide the citizens ofFort War�h
with a higher perfarminb city govemrrt�nt. The plan encompasses a thorough review of
each city department for function, a"sunset" revieGv of the zerabased budgeting
approach and a loalc at enhancing the conrtpetitiveness of C[ty services throu�h -
privatizafion or streamlinin�; oFin-k�ause services. Ten t�sl:s r�vere identitied and appraved
by City Council that will drive this systematic revi�w of each d�p;zrtment, These tasks
inc�ude:
e What activities are mandated?
o What activities can be terminated?*
� What aetivities can, be assigned to others?*
� What additional revenues can be raised?'�
� What things can be done mare effectively7*
� W�ere can low- or no-casC labor be used?*
� Where can capital investmen#s be submitted for labor expenses?*
o Where can inforntation-gathering methods be installed and improv�d?*
o Where can demand be reduced and services rationed?*
m What policies can halp strengthen the economic base and promate economic
developmenk? �
�`Tasks for which consultant will be primarily responsibie as defined in this RFP
Scope of Work, Section III, paragraph �.D.
It was decided that the City-wide review would begin with the four largest General �und
departments in the City, one being the Fire Department. This RFP was pregared to
secure a cansultant to carry out .the tasks for which Council deemed an external approach
would be appropriate. In additian, thera is a desire on tha part of the City that a
performance analysis laok at our staffing models in the Fire Llepartment as weli as to
compare the City of Fort Warth to oth�r city govemments, in similar situations, for "best
practice" information on Fire services. It is our expectation that this RFP vvill enable th�
City to de#erminc the most appropriate consultant rnatch far this �ndeavor. _
TIT-I
Fire Department Analysis
and employees, each af the other, for damages arising out of this contract to the extent
covered by insurance obtained pursuant to this paragraph. The policies sha�l provide such
waivers of sUbrogation by endorsement or othenvise, A waiver oF subrogakion shail be
effective as to �. person vr entity even though that person or entity would otherwise have a
duty qf indemnification, contractual or otherwise, did not pay the ir�surance premium
directly or indirectly, and whether or not the person or entity had an insurabie interest in
the �roperty damaged.
�
II-5
Fire Departm�nt Anaiysis
Suceessful Proposer shalE nat commence work under this Agreement until
helshe has obtained the requirad insnrance and until such insurance has been
reviewed by the Contract Manager. Successfi�! Propaser shall not ailow any
subcontractor to commence w�rk until required insurance has been obtained
and approved. Appro�val of insurance by the City sha�i not relieve or
decrease the liability af tne successful Proposer her�under.
o�nsurance shall be written by companies licensed to d.o biisiness in the State
af Texas at the time the policy is issued and shall be written by campanies
�vith a rating of A- or better �n the c�irrent A.M. Best Key IZating Guzde or
ha�e reasonable eQuivalent ftnancial strength and sol�ency to the satisfaction
of the Director of Risk Management.
T�te City of Fort Worth shall be an additional insured as their inter�sts may
appear on the Comtnercial General Liabiliry, and Btisiness Automobiie
Liabil ity, .
The City sl�all be entitled, upon request and witho��t expense, Ea receiue
cQpies of policies and endorsements khereto and may make any reasonable
rec�uests far deletion or rev�sian or modification af partic�ilar policy terms,
canditions, l�mitations, ar excltisions except where policy provisions are
established by Iaw or r�gt�lations bindinb upon either of the parties 3�ereto or
the underrvriter on any such policies.
� The successfi�l Proposer shall not cause any insurance to be canceEed nor
permit any insurance to lagse during the term of this Agreement or as
required in this Agr�ement.
• The City reserves the right to review the insurance requirements of this
section during the efFective peria8 of the Agceement and to make r�asonable
adjustmants to insurance caverage and their limits wh�n deemed necessary
and prudent by the City based upan ehanges in statutory law, cou�t decision
or the claims history of the ind�stry as vvell as the successful Proposer.
o All certi£'icates shali inelude a clause to the effeet that the policy shall not be
reduced, restricted or limited until thirty (30) days after the Cityhas received
written notice.
• Successful Proposer shali provide owner thir#y (30) days written natice of
erosion af the aggzegate limit below the per occurrence limits �utlined above.
o Actuai losses aot covered by insurance as reauired by this Agxeement shall
be paid by the successful Proposer.
IU.O
WAIVER Ok' SUBROGATION
The cantract ta be executed wi�l require that successful Proposer and City waive all rights
against each other and any af their contractors, subcontractor�, sub-subcontractors, agen#s
II-�F
Fire Department Analysis
8,0 � COi�1FLICT UF INTEREST
No public official shall have interest in this contract, in accordance with Vernon's Texas
Codes Annotated, Local Govemment Code Title 5, 5ubtitied C., Chapter 171.
9.0 INSURANCE
Successfu3 Proposer must carry insurance in the following types and amounts for the
duration af this agreernent, and fumish certificates of insurance along with copies of
�olicy declaration pages and policy endorsements as evidence thereof:
9.1 Workers' Compet�sation and Etnployers' Liability coverage with limits consisCent
with statutory benefits outlined in the Texas Workers' Compensation Act (Art.
83�8-1A1 et seq. Tex. Rev. Civ. Stat.) and minimum policy limits for Ernployers
Liability of �100,OQ0 each acciciendoccurrence, $500,000 bodily injttry disease
policy limit and $LOO,OOD per disease per employee.
9.2 � Commercial General Liability as follows:
$l,aD0,000 each occurrence
$2,000,000 A�gregate licnit
9.3 Business Auto�nobiie �,iabiSity Insurance for all ovrned, nor�owned anc� hired
vehicies as follows:
$500,000 Bodily Cnjury per person occur�ence
$250,000 Property Damage '
$2,OOU,QQO aggre�ate
or
$1,000,000 each accident on a combined single limit basis
9.4 General Requirements
Successful Propascr shall be responsihle for deductibles and self insured
retentions, if any, stated in policies. All deductibles or self= insured
retentions shal! be disclosed on the certificates af insurance required above.
If co�erage is underwrifiten an a claims made basis, th� retraactive date shall
be coincident with o�' priar to the date oi this Agreement and the certif cate of
insurance shall state thak the coverage is claims made and khe retraactive
date. The s�ccessful Proposer shall mainkain coverage for the duration of
this Agreement and for five (5) years following completion o£ the services
under this Agreement or for the warranty period w�iichever is longer. The
successful Proposer shall pro�ide the City annually with a certificate of
insurance as evidence of such insurance.
If insurance policies are nat written for amounts specified above, #he
successfu� Proposer shali carry Umbrella or Excess Liability Insurance for
any differences in amounts speoified. If Excess Liabiliry Insvrance is
pro�ided, it shall follow the form of the primary cov�erage.
IF-3 .
Fire Department Analysis
4.0 TERMINAT14N
If this award results in a contract, it shall remain in effect until conkract e�cpires, delivery
and acceptance of products andlor perfonnance of services ardered or terminated by the
City with a thirty (30) day written notice pr�or to cancellation. In the event of tertnination,
t�e City of Fort Worth reserves the right to award a cantract ta next low�st and best
Proposer as it cieems ta be in the best interest of khe City of �'ort.
Further, the City oi Fort Worth may cancel this cantract without expense to the City in
the evenk that fur►ds have nnt been appropriated for expenditures under this contract. The
City of Fart Worth �vill return any delivered but unp�Rd goods in normal condition to the
Proposer.
�.0 TERMiNATI�N, REMEDTES, AND CANCELLATION
Right to Assurance. Whenever the City has reason to question the successfEil Proposer's
intent to perform, khe City may demand that the successful Proposer gi�e written
assura�ce of successful Proposer's intent to perforn-i. In tFse event a demand is made, and
na assurance is gi�en within f.�n calet�dar days, the Giky may treat this failt�re as an
anticipato� repudiatian of the contrack.
The City may terrninate this agreement if the successFui Propaser fails ta e�ire a materia!
breach which substantially impairs the va�ue of the eantract as a whole �vithin thirty (30}
calendar days of receipt af written notice being �;iven by the other party. If mare than
thirty {30} calendar days 1re required to ctire sucl� defattlt or breach, T reasonabie time in
excess oF said days may be established, provided both parties agree in writing as ta the
time periad to be substituted. In the e�ent such default or breach is nat cured within a
specified fimc, the City may terminate this agreement upon thirty (3U) calendar days
written notificatian.
The City may alsa cancel this agreement %r convenience upon thirty (30y calen�ar days
written notice to the successful Proposer, Effeckive date of such notice shall begin three
(3) days after date of posting with the United States Postal 5ervice with said natice being
sent ta last lrnown address of successful Proposer,
6.0 CHANGE ORDERS
No oral statement of any persan shall modify or otherwise chaz�ge or aff�ct the terms,
condikion.s or specifications stated in the resulting cantract. All change orders to the cot�
tract wi11 ba made in writing lay the City of Fort Warth Organizationai Analysis Unit and
approved by City Cauncil.
7.0 YENUE
This agreement wiil be governed and construed according ta khe laws af the State of
Texas. This agt'eement is perfarmable in Tarrant County, Texas. Venue sha21 lie
exclusively in Tarrant County, Texas.
u-2
Fire Department Analysis
Section II
Stsendard Terms �nd Condyt'tons
Th�se standard terms and conditions and any special terms and conditions became part of any
contract entered into if any or all parts af the Proposal are accepted by the City of Fort Worth.
1.0 ASS�GNMENT
T31e successful �roposer may not assign its rights or duties under an award without the
priar written consent of the City af Fort Worth. Such consent shall not relieve the
assi�nar of 1'tabiItty in the event of default by its assignee. �
�,fl ERRORS OR OMISSIONS
Tlte Proposee will not be ailawed to take advantag� of any errors or omissions in this
RFP. Wh�re errors or omissions appear in this RFP, the Propaser shall promptly notify
the City of Fort Warth C?cganizakiona! Analysis Unit in writir�g of sueh error or omission
it discovers. Any significant errors, omissions or inconsistencies in this RFP are to be re�
parted no later than seven (7) days before ticne for the Proposal response is ta be submik-
ted. '
3.D INDEMI�IITY AND R�LEASE
3.1 Successf�Ei Proposer sh�ll defend, indemni�'y and hold harmless the City of Fort
Worth And all its officers, agents ar�d emplayees frotim all suits, actions, or ot�►er ��
claims af any ch�racter, name and description brou�ht for or on accat,uit of any �
injuries or damages received ar sustained hy ar�y person, persons or properry dus '
ta any negligent act or fault of the successiul Proposer, ar of any agency,
employee, subcontractor or supplier under the successful Propaser in t�►e sxec�
tion of, ar performan�e under, any contract awarded. Successful Progoser
indemnifies and wi(1 indemnify and �old harmtess the City oi Fort Wo�th frnm
liability, ciaim or dernand an their part, agents, servants, customers �nd/or
empioyees whether such liability, ciaim or demand arise from e�ent or easualty
happening or within the occupied premises themselves or happening upon or in
the halis, el�vators, entrances, stairways or approaches of or the facilitics within_
- which the occupied premises are located. Successful Proposer shall pay any
judgment with casts that xnay he obtained against ti�e City of Fort Worth growing
out of such injury ar damages.
3.2 In addition to the indezr�nification requirement above, successful Proposer shall
execute a statement releasing Fort Worth from any iiability for in3ury or groperty
damage incurred during this cont�act, vnless such in,}ury ar property damage was
the result af intentional conduct aQmmitted by an employee of the City. F�xrther,
al1 employees, officers, and agents of the successful Proposer or any
subcontractor shall 6e required to ex�cute t�xe reIease prior to esttering into
performance of a�y work associated with the contract to he awardad hereunder.
I�-1
Fire Department Analysis
If a proposal is accepted, the successful Proposer sha11 not issue any news releases or other
statements pertaining to the award ar servicing af the agreement that state or imply the City
of Fort WortY►'s endorsement oF the succ�ssfUl Praposer's services.
ti
I-4
Fire Department Analysis
6.0 WITHDRAW�LL OF PROPOSAL
A representative of the Proposer tnay withdraFv a Proposer's proposai at any time �rior to
the proposai submission deadline, upon preser�tatian of acceptable identification as a
representative of such Progoser.
7.0 AWARD �F CONTRA,CT
It is understaod that the City reserves the right ta acce�t or reject any and all praposals attd
to re-soiicit for proposals as it shall deem to be in the best ir�terests of the City of Fort
Worth. Receipt and consideration of any proposal shall under no circumskances obligate
the City of �ort Woz'th tfl accept arty proposal. If an award of cantract is made, it shall be
made tQ the responsible Proposer whase praposal is determined to be the best evaluated
offer taking into consiaeration ihe relative irnportance of price and the ather evaluation
factars set forth in the RFP. Any reference to the word "bid" contai�ed in this RFP shall
meart "propasai".
S.0 PER.[OD OF .�1CCEPTANCE
Proposer acknowledb�s that by submittin� the proposal contained herein, Proposer ma�tes
an offer that, if accepted in whale or part by the City, consCitu,tes a�valid and binding
contract as to any and at! iterns aceepted in writing by the City. The period of acceptahce
of t4�is proposal is ninety (90} calendar days from the date of openin�, unless the Proposer
notes a different period.
9.0 TAX EXEMPTION
The City af Fort Wortn is exempt from Federa! Excise and SCate 5ale Tax; therefare, tax
rnust nok be included in this proposal.
10.0 COST INCYTRI�ED IN RESPQNDING
All costs directly or indirectly related to preparatian of a responss to the RFP or any oral
presentation required ta supptement andlor clarify a praposal which may be required by the
City shall6e the sole responsibility of and shall be borne hy Proposer{s).
�
11.4 NEGOTIATXONS
The City r�serves the right to negotiate al! elexnents that comprise the succassful Proposer's
proposal ta ensure that the best possible consideration be afforded tfl all concemed.
12.0 CONTRACT II�ICORPORATION
The contract doc�ments sha�l include the RFP, the Response to the RFP and such other
terms and conditions as the parties may agree. Attachziaent A of this RFP is an example of
the type of contract and suhsequent language that will be used f�or this study.
13.0 NON- END�RSEMENT
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Fire Department.Analysis
3.4 PROPRIETARY INFORMATiON
3.1 If a Proposer dves not desire proprieCary information in the proposal to be disclosed,
it is required to identify ali propriekary in#'ormation in the proposal. This
� identification will be done by individually marking each page with the words
"Proprietary Information" on which such proprietary information is found. If the
Proposer fails to identify proprietary information, it agrees that by s�ibmission of its
proposal that those sectior�s shal! be deemed non-proprietary and made available
upon public request.
3.2 Propos�rs are ad�ised thaC the City, to the exkent permitted by law, wil! pratect the
conftdentiality of their proposals. Proposers are advised to consider the implications
af the Texas Public Information Act, part'rculariy after the proposal process has
ceased and khe Contract has been awarded. While there are grovisians in the Texas
Public Information Act to pratect proprietary information, where the Prnpaser cAn
n7eet certain evidentiary standards, please be ad�ised that a determination an wl�ether
those standards have been me� will not be decided by the City of Fort Worth
Purchasing Of�ce, but by the Office of the Attorney General of the State of Texas.
in the event � r�c��Eest f�r public information is made, the City will notify the
Proposer, v,vho may #hen request an opinian from the Attorney General pursuant to
552.305; Texas Government Code. The City will not ma[ce a request of the Attarney
GeneraZ.
4.0 COMPLETION OF PROPaSAL
Proposals shal! be completed ir� accardance with the requirements of this RFP and
paragraph 5 of Section III, Statements made by a Proposer shali also be without ambi�uity,
and witi� adequate elahoration, where necessary, far clear understanding.
SA CLARIFICATIONS AND ISSUANCE OF ADDEL�IDA
Any explanation, clarifcation, or in#eipretation desired by a Propos�r regarding any part of
this RFP must be requested in writing to the City of Fort Worth Organizational Analysis
Unit at least seven {7) days prior to khe published submission �eadline, as referenced in
5ection I, paragraph 2 of this RFP. If the City, in its sole discretion, determines that a
clari�cation is required, such alarif cation shall be issued in writing. 'lntetpretations,
corrections or changes tn the RFP mad� in any other manner other than writing are not
binding upan the City, and Proposers shall not rcly upon such interpretations, corrections or
changes. Oral explanaiions or instructions given before the award o£ ti�e Contrack are not
binding. Requests for explanations or clariitcations may be faxed to the City of Fort Wor�h
Qcganizakional Analysis Unit at (817) 871�134. The fax must clearly identify the Request
for Proposal Title and the nattie of the Assistant to the Cifiy Manager, Paul Sweitzer. After
faxzng, Proposers may phone Paul 5weitzer at {$17) 871-$5Q7 to ensure receipt.
Any interpretations, carrections or changes to this RFP will be rnade by addendum. Sole
issuing authority of addenduna shall be vested in the City of Fort Warth Organizational
Analysis Ctnit. Proposers shall aalrnowledge receipt of all addenda within the respanse.
I-2
Fire Department Analysis
The City af Fart Warth ("City"} is soliciting responses ta a Request for Fropasal ("RFP"} for an
evaluation af the Fort Worth Fire Department ("FWFD"). Cor�tained herein are tl�e guidelines
and instructions for responding to this solicitatinn.
Section Y
GeneraZ Provisians
lA SUSMISSION OF PROPOSAL
1.1 One original and eight (8} copies of all propasal documents shall be submitted in
sealed packages. Proposer`s name an.d address should be marked on the outside af
ihe envelope. Facsimile transmittals or offers communicated by telephone will not be
accepted or co�sidered. Proposals that are not subtnitted in sealed packages will nnt
be considered.
1.2 Mailed prapasals shall be sent to:
CITY OF FORT WORTH PURCHASIIVG OFFICE
ATTN; MICHAEL I,DWRY, �U12CHASING SUPERVISOR
P.O. BOIX 17027
FORT WORTH, TX 7G102
1.3 Proposals may also be delivered in persan to:
CITY OF FORT WORTH PURC�IASING OF�'ICE
(Southwest corner of the Lawer Levei}
ATTN: MICHAEL LOWRY, PURCHASING SUPERVISOR
10U4 THROCKMORT4N
F�RT WORTH, TX 7fi 102
2.0 DELIVERY QF PItOPOSAY.S
PrQposais must be received in th� OFfice af Purchasing no ]ater than 1:30 �M, Friday,
September 28, 2441. The Proposer is responsible for the xneans of delivering the proposal
docume�ts tv the locations listad in 1.2 or 1.3 on time. Delays due to any instrumentality
used to transmit the proposa! i�cluding delay accasioned by the Proposer ar the City's
internal mailing systeirri wili be tYte responsibility of the Proposer. The proposal cnust be
completed and delivered in sufficient time to avoid disqualification for lateness due ta
difficu1ties in delivery. The clock in City of �'ort Worth Purchasing Divisian is the o£�cial
clock far dete�nining whether proposals are submitted timely. L�te propasals will not be
accepted under any c(rcunnstances.
I-1
CIiY C)� �QRT la11QRiH
�URCHASlNG dSVISION
Fiequest �ar Pr�posals �R�P)
far
�ire Depar�rnen� �naly�is
Reference R�P No.01-0311
PROPOSAL SlJBM13SIQN QEADLiNE:
*��`*�`** FF2IDAY, SEFTEMB�R 28 , 20U1 AT 1:30Pliii CENTRAL STAN�ARD TIME *i`�`***�`
f110 LA7E PR�POSALS WlLL BE AC�GEPTED
PRbPOSALS SMALL BE D£LIVERED T0:
CITY OF FOR� WC}RTI�'pURCHASlNG DIVISiON
LOWER LEVEL
"I000 THROCKMORYON SiREET
FORi WORTN, TEXAS 76102
Na PREdPRQPOSa4L
COf�F�R�NCE 15 SCHEDUL�D
FOR ADD171qNAL INFORMA710N CONCERNING `TH15
R�� PLEASE CONTAC7:
MIKE LOWRY, PURCHASENG SUI'E�iVIStaR
�s�7� B��-s3s4
*******************�*************w***********� *��* �*�***�
RE'CURN T#�[S COVER SHEE'f 1dilI7H PROAOSAL
ACKNOWI.EDGMENT OF ADUENDA; #1
#2
PRD�OSALS S�iALL BE A1�All.ED TO:
CI7Y UF �QRT WORTH
PLfRCHASING DIVI510N
P� BOX 17027
FOR7 WORTH, T�xaS 7fi102
f3AM� ANQ AqnRESS OF COMPAlJY
Sl�BMITTII�G PROPOSAL:
Contact Perso�n:
Phone: ( )
S�gnature;
Printed Name:
#3 . #4
Fax: ( )
#�
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