HomeMy WebLinkAboutContract 48499-A7CSC No. 48499-A7
AMENDMENT NO. 7
TO
CITY OF FORT WORTH CONTRACT 48499
This Seventh Amendment is entered into by and between the City of Fort Worth
(hereafter "Buyer"), a home rule municipality, with its principal place of business at 200 Texas
Street, Fort Worth, Texas, and Motorola Solutions, Inc. ("Vendor"), Buyer and Vendor may be
referred to individually as a Party and collectively as the Parties.
WHEREAS, on December 23, 2016, the Parties entered into City Secretary Contract
48499 to provide PremierOne CSR Software application services ("Agreement/Contract");
WHEREAS, the Parties wish to amend the Agreement to add 67 licenses for CSR
Mobile Apps and Blurring Faces for an annual amount of $97,460.00
NOW, THEREFORE, the Parties, acting herein by and through their duly authorized
representatives, enter into the following agreement:
1.
AMENDMENTS
The Agreement is hereby amended to add Exhibit "A" for CSR Mobile Apps and Blurring
Faces for an annual amount of $97,460.00, beginning May 1, 2024, attached to this Seventh
Amendment. The total annual contract amount will not exceed $647,374.00.
2.
ALL OTHER TERMS SHALL REMAIN THE SAME
All other provisions of the Agreement which are not expressly amended herein shall
remain in full force and effect.
3.
ELECTRONIC SIGNATURE
This Amendment may be executed in multiple counterparts, each of which shall be
an original and all of which shall constitute one and the same instrument. A facsimile copy
or computer image, such as a PDF or tiff image, or a signature, shall be treated as and shall
have the same effect as anoriginal.
OFFICIAL RECORD
Seventh Amendment to Fort Worth City Secretary Contract No. 48499 CITY SECRETARY
FT. WORTH, TX
Kenny Leverett
National Sales Director
December 21, 2023
Clay Cassard
MSSSI Territory Vice President
Exhibit A
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Seventh Amendment to Fort Worth City Secretary Contract No. 48499 Page 4 of 5
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Seventh Amendment to Fort Worth City Secretary Contract No. 48499 Page 5 of 5
M&C Review
CITY COUNCIL AGENDA
Create New From This M&C
Page 1 of 3
Official site of the City of Fort Worth, Texas
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REFERENCE **M&C 23- 04MOTOROLA CRM CSR TEXT
DATE: 9/26/2023 NO.: 0789 LOG NAME: CLOUD AND PROFESSIONAL
SERVICES
CODE: C TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT: (ALL) Authorize an Amendment to City Secretary Contract Number No. 48499 with
Motorola Solutions, Inc. to Increase the Current Annual Contract Amount of $354,704.00
by Adding Customer Service Request Text Cloud Services in the Amount of $195,210.00
for a New Annual Contract Amount of $549,914.00 for the Information Technology
Solutions Department
RECOMMENDATION:
It is recommended that the City Council authorize an amendment to City Secretary Contract Number
No. 48499 with Motorola Solutions, Inc. to increase the current annual contract amount of
$354,704.00 by adding Customer Service Request Text Cloud Services in the amount of $195,210.00
for a new annual contract amount of $549,914.00 for the Information Technology Solutions
Department
I �] 6'�i�l+'%9 [�]►A
On December 13, 2016, City Council approved Mayor and Council Communication (M&C) P-11983 for
an enterprise solution to transform the manner in which the City of Fort Worth interacts with its
residents, businesses, visitors and the community at large. The Customer Relationship Management
(MyFV� system, Motorola's PremierOne CSR hosted solution, has enhanced the efficiency through
multiple communications channels and provides a common point of origin for city services. The annual
amount for maintenance was $322,704.00 for the first five years.
On December 14, 2021, City Council approved M&C 21-0939 authorizing Amendment No. 2 to City
Secretary Contract (CSC) 48499 with Motorola Solutions, Inc. for four (4) one-year renewal options in
the annual amount of $322,704.00.
On January 31, 2023, the City executed CSC 48499 Amendment No. 3 to add annual cloud services
for the hosting and support of 17 additional CSR Mobile Applications in the amount of $25,500.00 and
bringing the annual total to $348,204.00.
On February 10, 2023, the City executed CSC 48499 Amendment No. 4 to add PremierOne CSR
Citizen Mobile Applications Blurring of Faces Annual Cloud Services in the amount of $6,500.00 for an
annual total of $354,704.00.
With this M&C, staff requests that the City Council authorize an additional amendment to CSC 48499
to include professional services for PremierOne Customer Service Request (CSR) expansion and
CSR Text Cloud Services annual subscription. The new CSR Text Cloud Services will provide an
interactive SMS text message capability for the residents of Fort Worth to create and assist with
service request intake that is integrated with Motorola PremierOne CSR using the Open311 interFace.
Upon Council approval of this M&C, CSC 48499 will be amended to include one-time costs for
professional services in the amount of $106,970.00 to implement the CSR Text Cloud Services, one-
time costs for professional services in the amount of $45,000.00 to expand the PremierOne CSR
cloud solution, one-time costs for professional services in the amount of $7,000.00 to set up opting in
or out of service request updates, and $36,240.00 for the annual CSR Text Cloud Services totaling
$195,210.00. The total annual contract amount is $549,914.00.
http://apps.cfwnet.org/council�acket/mc review.asp?ID=31415&councildate=9/26/2023 12/21/2023
M&C Review
$158,970.00 Professional Services
$ 36,240.00 Text Cloud Subscription
$322,704.00 Annual Maintenance
$ 25,500.00 Amendment 3
$ 6,500.00 Amendment 4
$549,914.00
Page 2 of 3
Funding is budgeted for the Communication & Public Engagement department in the General Fund
and in the Information Technology Solution Department's General Gas Lease Capital Project Fund
for the purpose of funding the Customer Rel Management (CRM) System project, as appropriated.
DVIN: A waiver of the goal for Business Equity subcontracting requirements was requested, and
approved by DVIN, in accordance with the applicable Ordinance, because the waiver request for the
purchase of goods or services is from sources where subcontracting or supplier opportunities are
negligible.
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does
not require specific City Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERMS — Upon City Council's approval, the existing agreement will be amended to
include Customer Service Request Text Cloud services and renewed in accordance with CSC 48499-
A2 with the final renewal expiring December 13, 2025.
RENEWAL OPTIONS — After expiration of the first renewal term on December 13, 2023, the
agreement may be renewed for up to two remaining additional one-year terms at the City's option.
This action does not require specific City Council approval provided that the City Council has
appropriated sufficient funds to satisfy the City's obligations during the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds will be available in the current capital budget, as
appropriated, in the General Gas Lease Capital Prj Fund for the Customer Rel Mgmt (CRM) System
project and in the current operating budget in the General Fund to support the approval of the above
recommendation and execution of the amendment. Prior to an expenditure being incurred, the
Information Technology Solutions and Communication & Public Engagement Departments have the
responsibility to validate the availability of funds.
TO
Fund Department Account Project Program Activity Budge�Reference # Amount
ID ID Year (Chartfield 2)
Fund Department Account Project Program Activity Budget Reference # Amount
ID ID Year (Chartfield 2)
Submitted for Citv Manaqer's Office bv:
Oriqinatinq Department Head:
Additional Information Contact:
Valerie Washington (6192)
Kevin Gunn (2015)
Mark DeBoer (8598)
http://apps.cfwnet.org/council�acket/mc review.asp?ID=31415&councildate=9/26/2023 12/21/2023
M&C Review
ATTACHMENTS
Page 3 of 3
04MOTOROLA CRM CSR TEXT CLOUD AND PROFESSIONAL SERVICES funds availabilitv.pdf (CFW Internal)
2023-03-28 Waiver 48499 Motorola CRM.pdf (CFW Internal)
FID Table Motorola CRM attached to M&C.XLSX (CFW Internal)
Form 1295 Certificate 100998578.pdf (CFW Internal)
http://apps.cfwnet.org/council�acket/mc review.asp?ID=31415&councildate=9/26/2023 12/21/2023