HomeMy WebLinkAboutContract 39473-B25, CITY SECRETARY i .
CONTRACT NO. ? q Lf 7 J-f)Zy
APPENDIX 8-25
In accordance with the Professional Services Agreement signed between Sentari
Technologies, Inc. ("Contractor") and the City of Fort Worth ("Client") on October 30 ,
2009, City Secretary Contract ("CSC ") No . 39473 , as amended by CSC No . 39473-A 1
on September 16, 2010 , CSC No . 39473-A2 on December 14 , 2010 and CSC No .
39473-A3 on November 13 , 2011 , and CSC No . 39473-A4 on February 21 , 2013
(collectively the "Professional Services Agreement "), Appendix B-25 is incorporated into
the Professional Services Agreement and hereby reads as follows :
1. The term of this work order shall be extended to end when all services have
been completed under this work order as contemplated herein, but not later
than the end date set forth below .
2. This Work Order incorporates by reference all of the terms and conditions of
the Professional Services Agreement , specifically the services to be provided
under Section 1 of said agreement.
3. The services to be performed under this Work Order shall be as follows:
IT OPERATIONS SPECIALIST
Perform a variety of duties in the operation of computer systems , networks and
peripherals; to monitor assigned information systems : to provide support to users of City
computer systems , software and equipment ; to perform related duties as assigned .
Functions:
1. Operate , maintain , and monitor performance of assigned information systems ,
networks, and peripheral equipment ; perform routine maintenance and repair functions
as appropriate.
2 . Monitor information system performance with appropriate devices and software :
interpret console messages and initiate corrective action within scope of knowledge , as
needed.
3. Maintain a variety of records , including problem documentation and corrective
action taken; prepare reports on usage performance of equipment.
4 . Produce incident , problem and change management reports , files, and other
information as assigned. Reports shall communicate technical incident, problem and
change management information clearly , concisely and accurately .
5. Operate computer equipment and systems according to program routines and
data requirements ; print and distribute accurate performance reports , forms and
correspondence within assigned department or division .
Appendix B-25 to Professional Services Agreement
SENTARI TECHNOLOGIES , INC .
Page 1 of 3
~tttlVED MAY 2 3 20i3
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH , TX
I
6 . Utilizing comprehensive knowledge of enterprise and legacy level data centers ,
computer operations and Tier 1 desktop support , participate in the input of data and
retrieving data as required by application systems .
7 . Provide technical information assistance and guidance to system users via
telephone or online systems as necessary while working with management to ensure
optimum effectiveness in meeting service level guidelines.
8 . Assist those contacted in the course of duty in an effective , efficient , and
professional manner.
9 . Perform alert and monitoring across multiple platforms , interpreting system
messages and coordinating appropriate responses for troubleshooting , maintenance
and repair to include contacting computer product and service vendors on behalf of City
computer users to obtain services and repair as appropriate .
10. Provide technical assistance to staff contracting libraries or citizens using Inquire
Dial-Up Library services.
11 . Perform database maintenance including update , quality control and backup
duties .
12. Assist with installation and maintenance of peripheral equipment as necessary
13 . Perform related duties and responsibilities as required .
Personnel assigned to provide services under this Work Order :
Name :
Start Date :
End Date :
Dena Farrar
May 27 , 2013
November 12 , 2013
Payment Terms :
Payment Rate : $35.00 per hour
Appendi x B-25 to Professiona l Services Agreement
SENTARI TECHNOLOGIES , INC .
Page 2 of 3
-I
AGREED AND ACCEPTED :
CITY OF FORT WORTH
APPROVED AS TO FORM AND
LEGALITY :
~ ~rmer
Senior Assistant City Attorney
Appendi x B-25 to Professiona l Services Agreement
SENTARI TECHNOLOGIES , IN C .
Page 3 of 3
SENTARI TECHNOLOGIES INC .
Name
~ • s s f)e:v, l ~:oo,.Lo±: MMl.ltU
Title ()
s /20 / t3
Date
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX