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CITY SECRETARY i{
SPEEDPA y 1ASTER SERV I CES AGREEMENT CONTRACT NO 11 ~y
CONVENIENCE FEE • -
This Agreement is between Speedpay, Inc . ("S PI "), a wholly-owned su bsidiary of The Western Unio n Company, 199 Water Street, New
York, New York 10038 and Client.
1. Leaal Name of Client: Contact (pe rs on s igning contract):
City of Fort Worth Municipal Court Deidra Emerson
OBA: T itle:
Municipal Court Director
2 . Street Address: Floor/Suite :
1000 Throckmorton
City: State : Zip Code :
Fort Worth TX 76102
Telephone : Fax:
By signing this Ag reemen t , Client certifies that the information here in is comp lete and accurate , and agrees to the Terms and Conditions attached hereto.
Th is Agree ment is not bind ing on SPI until signed by SPI ("Effective Date ") and the service application set forth in Schedule B is approved by SPI.
CITY OF FORT WORTH MUNICIPAL COURT
By:
Name: Charles W. Daniel s
(print name)
Title: Assistant City Manager
Date : /tJ .//J./0
Attested by:
il)H~~b;/J
Title :
Date: // ;~[;{)
'//
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
• -1 7 -A 1 :•4 I N
Ci tyofFort Wort h CF -MI 9 141 0.doc
SPEED PA Y MASTER SERVICES AG REEMENT TERMS AND CONDITIO NS
CONVENIENCE FEE
I . Service. SPI will prov id e th e Western Uni on Speedp ay payment serv ice to
C lient (th e "Service" or "Services") as des cribed in Schedul e A. The
parti es shall perform and compl y with their re s pectiv e res pons ibiliti es set
forth in Schedule A.
2 . Intentionall y De leted
3 . Inte ll ectual Property. SPI is granted the non exclu s ive ri ght to use th e
Client 's trademarked "Molly the Cow" logo for th e limited purpose of
advertising and promoting the Serv ice s, subje ct in each case to (i) th e
term s and condition s of thi s Agreement and Schedule C and (ii ) th e pri or
written approval of the Client.
C lient is granted the nonexclu s ive ri ght to use S Pl 's intellectual pro perty
for the limited purpose of advertising and promotin g th e Serv ices , s ubje ct
in each case to (i) the term s and co nditi ons of this Agree ment and (ii ) the
prior written approval o f SP!.
Each party agrees that use of th e oth er party's inte lle ctual property s hall
not confer any propri etary ri ght thereto in any manner, and each part y
agrees to cease all use of the other party 's intell ec tual property
immedi ate ly up on terminati on of thi s Agre ement.
Neither party assumes an y re s po ns ibility or li a bility with res pect to th e
content of an y material published by th e oth er party. Each party shall be
solely responsible fo r all such co ntent.
4 . Pay ments and Bi llin gs. For the Service, S P! will charge C lient's
C ustomers a fee ("Conve nience Fee") as set fo rth in Schedule A. SPI
reserves th e ri ght to in crease s uch fees up o n thirty (30) days pri or written
notice at any time.
5. Disclai me r. SP! MAKES NO WARRA TY, EXP RESS OR IMPLI ED ,
WITH RESPECT TO THE SERVI CE, WHETHER OF
M ERCHANTAB ILITY , OR OF FITNESS FOR AN Y PARTICULAR
PURPOS E, OR OF ANY OTHE R TYPE OR KfND WHATSOEVER.
6. Lia bili ty and Ind e mn ifi cat io n.
A. To the extent allowed by law, C lient agrees to inde mni fy SP! and it s
agents , employees, officers, directors, affiliates , s ub s idi ari es ,
successors and assigns fr om and again st all third party claims except
those res ultin g from SPl 's negli ge nce , intenti onal mi sconduct, or
breach of thi s Agreement . Not hing contained herein sha ll ever be
constr ued so as to requir e Cli ent to create a sinking fund or to
assess, levy, and co ll ect any tax to fu nd its ob ligations under this
pa ragrap h.
B . SP! agrees to defend , ind emni fy and hold harml ess C li ent and it s
agents , employees, officers, directo rs, affiliates, s ub sidiaries ,
s uccessors and ass igns from a nd aga in st a ll third party cl a im s
result ing from SP! 's neg li gence , intenti onal misconduct , or breach of
this Agreement.
7. Co mpli ance wit h Laws . C lient sh all com pl y (and sha ll cause it s
employees, agents, and subcontractors to compl y) with all laws, orders,
rules and re gulation s a ppli cabl e to C lient's bu s iness and the payments to
be made by C lien t's customers as contemplated here by, includin g but not
limited to : (a) the Fair Debt Colle cti on Practices Act and any applicable
debt collection re g ulation s or statutes set forth und e r state or local law, (b)
the Electroni c Fund Transfer Act and its imple me ntin g rule s and
reg ulation s of the Federal Re se rve Board and Regulation E, and (c)
privacy laws , orders , rule s and regulation s. C lient shall also compl y (and
shall cause it s empl oyees, agents, and sub contractors to co mpl y) with the
rules and regulations es ta bli s hed b y NACHA, any card association and
any Network Rul es , including th ose with res pect to the use of On-lin e
PfN-less Debit. Provided C li e nt s hall comply with the foregoing , SP!
represents that its Services shall co mpl y with all laws, ord ers rules and
regulation s applicable to SPl 's payment processin g bu s ine ss. C lient
represe nts and warrants th at all informati on disclosed to SP I in conn ecti on
with thi s Agreement for Services, is true, accurate and complete . Thi s
representation and warranty s hall be deemed an ongoing representati on
and warranty from C li e nt.
8. Limitation of Liabi lity. Und er no c irc um stan ces will SP I and it s affi liates
or any of its directors, office rs, empl oyees , agents or s ub co ntractors be
liabl e und e r any theory of tort , contract, str ict li a bility or other le gal or
equitabl e theory fo r lost profits, indirect, incid ent a l, s pec ial, consequential,
exe mpl ary , incident a l, or puniti ve dam ages , each of which is here by
exclu ded by agreement of th e parti es re gardl ess of whether s uch damages
were foreseeab le or wheth er SPI or any entity has been advised of th e
possibility of s uch damages. Notw ith standi ng anything in this Agree me nt
to th e co ntrary, SP ! 's cumulative liabili ty , includin g fo r claims, expenses,
damages or indemnity o bli gati on s arising o ut of this Agreeme nt , shall not
exceed (a) exce pt as provided in clause (b) below, the lesser of the
C li ent's direc t actua l damages or the most re ce nt s ix (6) months ' fees
received by SP !, or (b) in th e case of a clai m involving a c usto me r of
C lient, a refund of the service fee paid in conn ection with th e affecte d
transaction.
9. Confide ntia l Informatio n. Eac h party agrees to treat as co nfid e nti al all
in for mati on received from th e other party regardin g the Service. Ne ith er
party sha ll disclose s uch in fo rm at ion exce pt to perform its obli gati o ns
und er this Agreement or as required by law, and in th e eve nt s uch
disclosure is required by law, th e disclosing party shall g ive the oth er
party prior noti ce of s uch di sclos ure , exce pt that a party ne ed not provide
such notice where s uch party is prohibited by app li ca bl e law fro m
provi din g such noti ce .
I 0. Term and Terminatio n. The term of th is Agreement shall be fo r a period
of two years from the Effect ive Date an d co nt in uin g until terminated as
here in after provided . Eit her party may te rm inate thi s Agreement (i) fo r
material breach if s uch breach is not cured up on thirty (30) days not ice, or
(i i) for conveni ence upon ninety (90) days notice. otwith standin g any
other provi s ion of this Agreement to th e contrary SP! may immediately
terminate this Agreeme nt in th e eve nt that SPI determines, in it s so le
di sc reti on, that co mpliance with thi s Agreement would cause SPI or any
of it s affi liates to violate or potentially vio late any local , state or federal
law o r regulation or any court o rder, o r any co mpliance policy of SPI or
any of it s affil iates. SP I may also terminate o r suspe nd thi s agreement o r
the Service without noti ce to C li ent if SP! determines that any information
provided by C li e nt is fa lse o r mi sleadin g or th at C lient has breach ed or
de fau lt ed under any tern, of this agreement.
11. Force Ma je ur e. Ne ither party will be liable fo r any fa ilure or de lay in it s
perfo rm ance und e r this Agre ement due to any cause beyond it s reasona bl e
control , includin g but not limited to, acts of war or terroris m, acts of God,
acts of governmen t, earthquakes, fl oods, embargoes , fires , natural
disasters , acc idents, ri ots , sabotage , strikes , la bor di s putes or lab or
shortages, short ages of mate rial s or s uppli es , failures of transportation,
communicati on or di g ital transmission , Inte rn et failures or del ays and
third party mechanical or oth e r eq uipment breakdown s.
12 . Governi ng Law . Thi s Agre ement sha ll be gove rned by and construed in
accordance with th e laws of th e State of Texas , without regard to the
conflicts of laws principles thereof.
13. Notices. Al l noti ces required to be g iv en under thi s Agreement shall be in
writing and shall be deemed g iven if sent and delivered by facsimile and
confirmed by overni ght co urier addressed to (i) th e President and General
Coun sel fo r not ice to SPI and (i i) th e City Manager a nd City Atto rne y fo r
C li ent or to such oth er address or addresses as either party may from time to
time des ign ate to th e oth er by noti ce pursuant to thi s Secti on. Noti ce sent to
SP l's General Co un se l sho uld be se nt to: Ge neral Coun sel, Speedp ay, In c.,
125 00 E. Belford Ave., Englewood, CO 80112 Fax : 720-332 -05 15.
14 . As signment. Exce pt as otherwi se provi ded in this paragraph , neither
party may ass ign or otherwise transfer it s ri ghts and obligations under this
Agreement without the prior written conse nt of the · oth er party. Either
party may ass ign o r oth erwise tran sfer its rights and o bligation s to an
affil iate without written consent, prov id ed th at the ass ig nin g/tran sfe rrin g
pa rty gives the other party at least thirty (30) days' advance written not ice
of the proposed assignment/tran sfer ; if th e oth er party is unable or
unwilling to do busi ness w ith the affiliate , the othe r party may terminate
C ity of Fort Worth CF -M l 9 14 IO.doc
this · Agreement with thirty (30) days ' written noti ce to the
assigning/transferring party.
'
15 . Insura nce. SPI shall at all times maintain Technology Liability Errors
and Omissions insurance coverage and provides minimum liability
coverage of Five Million Dollars ($5 ,000 ,000.00) per claim and Five
Million Do llars ($5 ,000,000.00) aggregate. Coverage s hall address
technology-related liability exposure includin g, but not be limited to, th e
following: (i) failure to prevent unauthorized access; (ii ) unautho rized
disclosure of informati on; (iii ) implantati on of maliciou s code or computer
virus ; and (iv) fraud and di shonest or intentional acts with final
adjudication language. Coverage shall be written on a claims-made bas is
and maintained for the duration of the contractual agreement and for five
(5) years following completio n of services provided . Technology
coverage may be provided through an endorsement to a Commercial
General Liability (CGL) policy, or through maintenance of a se parate
policy specific to Technology E&O; e ither forrn of coverage is acce ptable
if all other requirements are met. An annual certificate of in s urance shall
be submitted to Client to evidence coverage .
16. Other. This is the entire Agreement between the parties , includin g any
attached addenda and the Service Application , with re spect to its subject
matter, and an y previous or contemporaneous understanding is merge d
herein . This Agreement may not be amended or modified except in a
writing that is signed by both parties. Email exchanges between the parti es
do not constitute an amendment to the Agreement. Caption s are included
for convenience only and have no substantive s ignificance.
17 . Surviva l. The provision s of Sections 2, 3, 4, 5, 7, 8, 11 and 16 of this
Agreement shall s urvive tem1inati on or expiration of this Agreement
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
C ity of Fort Worth CF -Ml 9 14 I 0 .doc
I. Service Description. SPI will hos t th e Se rvi ce on it s serve r.
Schedule A
CONVENIENCE FEE SERVICE
A. Paym ent Acce pt ance : Cli ent may rece iv e c ustomer pa yment s ("Cus tomer Pa yment s") in U.S. fu nd s (no fo reign exchan ge prov id ed) via th e Se rvi ce th ro ugh :
1:8] C ustomers' credi t/debit card s ("S pee dpay Credit Card Pay ment"). Credit card s ac cept ed are Visa and Mas terCa rd .
1:8] Debit s to Customers ' bank accounts throu gh tran sfers usin g Customer's on-lin e de bit ca rds with out perso nal id entifi ca ti on numb er ent ry or verific ati on
("On-line PI N -l ess Debit "). The partie s ac kn ow ledge that th e use and ava il a bili ty of On-l ine PIN -l ess Debit is subj ect to th e rul es and reg ul ati ons of
applicabl e debit card network s (as in effec t fro m time to tim e, th e "Ne tw ork Rul es "), in cludin g, but not limit ed to, dail y tra nsac tio n limit s.
0 Debits to C ustomers' bank acco unts th ro ugh an aut omated cle ar in g house ("AC H") elec tro ni c tr ansfer (a "S pee dp ay ACH "). SP I will create and submi t
fil e to th e Originatin g Dep os itory Financial In stituti on ("O DFI") fo r process in g, prepare and sen d con firm ati on lett ers and will be res ponsibl e fo r ODFI
fees .
B. Pav ment Entry-Client may rece ive C ustomer Pay ment s for process in g int o a U.S. acco unt usin g the Serv ice th ro ugh:
1:8] an Intern et-b ase d sys tem operat ed by SP I and accesse d directl y by Customers via a we bs ite hosted and opera ted by SP I (th e "Speedp ay We bsit e"). The
Speedp ay Websit e pa ges rel atin g to Cli ent shall be deve loped and di spl aye d in acco rd ance with th e mu tual ag ree ment of th e part ies .
D an In te rnet-b ased sys tem operated by SP I and ac cesse d by Cli ent empl oyees on behalf of Customers via a secu re we bsite (th e "S peedp ay Extranet
Service") fo r the purp os e of inputtin g Customer Pay ment in fo rm ati on when such Customer re qu ests th at a Customer Payme nt be ma de.
1:8] an intera cti ve vo ice res ponse ("IVR") sys tem opera ted by SPI and access ible by C usto mers (th e "S pee dp ay IVR Servi ce").
2. SPI Responsibilities.
A. Reso ur ces. SPI will prov id e, as applic abl e, th e material s and se rvi ces ("Reso ur ces ") necessary to process C ustomer Pay ment s th ro ugh th e Serv ice , ex cept fo r th e
minimum requirement s se t fo rth in paragraph 3A of thi s Sc hedul e whi ch are Cli ent 's res ponsi bili ty . SP I shall use co mm erciall y reaso nabl e effo rt s to ens ur e th at
th e Reso ur ces will accurately and co rr ec tl y perfo rm th e fu ncti ons required to make Customer Pay ment s usin g th e Se rvi ce .
B. JVR. For th e Spee dp ay IVR Se rvi ce , SPI will (i) make ava il able a to ll fr ee (800 or simil ar) te le ph one numb er to access th e Spee dp ay IVR Se rvice , (ii) prov id e
IVR equ ipm ent and software, as ne cess ary to all ow C ustomers to input th eir acco unt numb er, payment am ount an d credit card or chec kin g acco un t in fo rm ati on
th ro ugh th e Spee dp ay IVR Service ; an d (iii ) mai nt ain th e IVR unit.
C. Tran sit numb ers. SPI shall maintain an upd ated nati onal database of all ABA!fran sit nu mbers fo r bank s and ba nk ve rifi ca ti on th ro ughout th e co untry as
necessary to prov ide th e Serv ice .
D. Card Assoc iati on Charges . SPI shall submit all Speedp ay Credit Card Pay ment s and On-lin e PIN -l ess Debit pay ment s to third party credi t card netwo rk s and
debit card netw ork s. SP! shall be res ponsibl e fo r pay in g all merchant process in g cos ts and fees assoc iated with Spee dp ay Credit Card Pay ment s and On-lin e
PIN -le ss Debit payme nt s.
E. Downtime . SP! rese rve s th e peri od fr om 12:0 1 AM th ro ugh 6:0 1 AM EST on Sund ays fo r main te nance , repair s, in spec ti ons, modificati ons and imp rove ment s to
th e Se rvi ce, durin g whi ch peri od th e Se rvi ce may not be avail abl e. Downtim e is subj ec t to change.
3. Client Responsibilities.
A. Har dware and Softw are Requirement s. Cli ent's browse r mu st be Intern et Ex pl orer 5.5 , Se rvi ce Pac k 2 and above OR Ne tsca pe 4 .7.2 or abov e. Mic ros oft VM
(Virtual Machin e) for Jav a mu st be in stalled if usin g Intern et Ex pl orer (VM usuall y downl oa ds aut omaticall y when IE is downl oaded). SPI will not be
res ponsibl e if Cli ent 's sys tems do not mee t th ese requirement s .
B. System Access/Pos tin g Charg es. All charges with res pec t to access in g or post in g to Cli ent's serv icin g sys tem are Cli ent 's so le res ponsibili ty. Cli ent is al so
re spons ibl e fo r all credits, AC H return s, On-lin e PlN -l ess Debi t di spu tes , credit card charge bac ks and th e acc uracy and auth enti city of all data pro vid ed to SP I.
C. Int enti onall y Deleted .
D. No mon etary preferen ce. Client will not in an y way , direc tl y or indirec tl y, prov id e any prefe rence , wheth er monetary or ot herw ise , betwee n Customer pay ment s
by credit card , check or an y oth er fo rm of non-credit card pay ment ori gin ated in s imil ar mann er fo r th ese Se rvi ces.
E. Customer Relati onship ; Credit s. Cl ient is res ponsibl e fo r all relati onship s with all Customers, includin g with out limit ati on, delivery of all co mmuni cati ons and
di scl os ur es to Custom ers, unl ess spec ifi call y provid ed by SPI as indic ated herein . Cli ent shall res pond to an d reso lve C ustomer inquiri es and co mpl aints. Client
shall mainta in co mpl ete and acc urate reco rd s of inquires and co mpl aint s fro m Cus tomers ari sin g out of th e Se rvi ce , includin g the mann er of di spos iti on or
reso luti on th ere of, and shall pro mptl y noti fy SP I in writin g of such co mpl aint s and prov id e SPI with any info rn1 ati on reaso nabl y re qu es ted by SPI related to the
di spos iti on or reso luti on of such co mplaint s.
F. Pass word Pro tec ti on. SPI may prov id e Cli ent use r nam e(s) an d/o r passwo rd (s) in ord er fo r Cli ent 's empl oyees to access and use th e Spee dp ay Extran et Serv ice.
Cli ent is so lely re sponsible fo r ma intainin g th e co nfid enti ality of all s uch user nam es and pass word s, and is full y res ponsibl e fo r al l ac ti viti es th at occ ur und er
Cli ent 's use r names and passwo rd s. Cli ent may not di scl ose such use r nam e(s) or passwo rd s to an y third party. Cli ent agrees to imm edi ately noti fy SPI of any
unauth ori zed use of Cli ent's use r name s or passwo rd s or an y oth er brea ch of sec urity. SP I is not res ponsibl e fo r any loss to Cli ent th at ar ises fr om such use or
acti on or fr om Cli ent 's fa ilure to co mpl y with th ese prov isions.
G. Int enti onall y Deleted .
H. Promoti on of th e Servi ce . Cli ent is res ponsibl e fo r prom otin g th e Se rvi ce to their Custo mers within 90 days of th e date th e Se rvi ce is li ve . Cli ent agrees to
prom ote th e Se rvice at leas t twi ce yearly by eith er: includin g th e Spee dp ay IVR ph one numb er and /or we bs ite address on Customer billin g statem ent s co lle cti on
notice s, and /or pay ment envel o pes , includin g a Spee dp ay bill stuffer with Customer bill s, pl ac in g pro moti onal signage in serv ice ce nt ers, or adve rti s in g th e
Se rvic e throu gh oth er mean s Cli ent deem s reaso nabl e up on th e appro va l of SPI.
I. Mi scell aneo us. Cli ent repres ents and warrant s th at all sum s owe d by C ustomers mu st be bona fid e, just an d law full y du e and ow ing . Cli ent has all necessary
li ce nses and auth oriti es to co ndu ct its bu sin ess and lawfull y co ll ec t th e sum s fr om th e Customers.
4. A. Merchant Processor & ODFI Election. Fo r Spee dp ay Credit Card Pay ment s, th e parti es ag ree that th at th e Cli ent will use it s own me rchan t processo r. Fo r
On-line PIN -l ess Debit payment s, SP! will use it s own relati onship with debit pro cess in g netwo rk s to debit Customer's acco unt s fo r On-lin e Pf N-l ess De bit pay ment s.
On-line PIN -l ess Debit payment fund s will be held temp oraril y in SPI , and where appli ca bl e (as dete rmin ed fro m tim e to tim e by SP I in it s so le di sc reti on) Wes tern Uni on
Fin ancial Services , In c. acco unt s, and th en swe pt into th e Cli ent's des ignated bank acco unt.
B. Process. SPI shall prov id e to Cli ent a pos tin g fi le and a se parate reversa l fil e eac h bus in ess day fo r all pay ment s ent ered an d sc hedul ed fo r process in g sin ce
the las t process in g cy cl e (usuall y th e same tim e th e pr io r bu sin ess day).
I . The "Posting File" co nt ain s in fo rm ati on on that process in g day 's prin cip al pay ment amount s and ty pi ca ll y includ es : (i) in fo rm ati on on th e Customer
rece ivin g credit fo r the payment , (ii ) th e credit acco unt numb er (th e Cli ent 's acco unt numb er); (iii ) pay ment amount ; (iv) effecti ve date , and (v) any
additi onal in fo rm atio n required to pos t th e pay ment to the Clien t's ac co unts rece iva bl e sys tem.
2. The "Reversal File " co ntain s info rm ati on on th at day 's prin ci pal pa yment amo unt s th at have bee n return ed for an y reaso n, includin g NSF (in suffic ient
fund s), charge bac k, acco unt close d, etc, and in clud es info rmati on on the Custome r who ori gin all y received credit fo r th e pay ment , in cludin g : (i) th e credit
City of Fo rt Wo rth CF -M l 9 14 JO.doc
account numb er (C li ent's acco unt numb er); (ii ) amo unt ; (iii ) effecti ve date, and (iv) any a dd iti onal info rm ati on required to reverse th e pay ment fr om th e
C li ent's acco unts rece ivabl e system .
Th e tran sacti ons in both o f th ese fil es can eith er be:
C8J Segregated in to mul t ipl e fil es b ased o n "Pay ment Typ e" (C redit C ard , AC H, De bit Card s); or
C8J Ann otated to indi cate th e ty pe of payment.
SPJ w ill s ubmit payments includ ed in th e Pos tin g Fil e to th e merchant, or cred it/de b it process in g ne twork (as a pp licabl e) to request th e de bi t of th e C ustomer 's
account in th e am ount of th e prin c ipal amount plu s any a ppli cabl e Conveni ence Fee . The tota l do ll ar valu e o f these charges /de bits is refe rr ed to as th e "Pay ment Total "
for th e parti c ul ar tr ansacti on type (i.e ., payment to ta l fo r credit card s). The "Payment Total" amo unt less the agg regate doll ar amo un t of any Conve ni ence Fees w ill be
the "Cliellt Total".
C. Settlement to Client/Pavment of Convenience Fee s .
I . On-lin e PIN -l ess De bit: S PI sha ll credit th e "C li e nt Total" us in g an AC H c redit to the acco unt des ignated by th e C li ent fo r On-lin e PI N -l ess Deb it pay me nt s.
Thi s am o unt will equ al th e sum of th e prin c ip a l pay ment amo unts inclu ded in th e Pos tin g fil e fo r the same processi ng day minu s all di s puted/return it ems id enti fie d s in ce
th e las t process in g cycl e.
2 . Speedpay C redit Card Payment s. The Payment Tota l sha ll be depos ited into SPl 's des ignated acco unt by the C li ent 's merchant processo r and th e C li ent's
merchant processor shall de bit S Pl 's acco unt fo r an y charge bac ks of th e Payment Total. SP! sha ll c red it th e C li ent Tota l us in g an ACH cred it to the acco unt designated
by th e C li ent equ a l to th e s um of th e prin c ip a l pay ment amo unts in cluded in the Pos tin g fil e fo r th e same pro cess in g day minu s a ll charge backs ite ms id enti fie d s in ce the
las t process in g cycle.
5. Cu s tomer Payments and Fees. In cons id erati on of the Servi ce, SPI will charge C ustom ers a Conve ni ence Fee fo r use of th e Servi ce, wh ic h fee w ill be dete rmin ed by
SPI in it s sole di scret io n an d co ll ected fr om the C usto mer. C usto mer w ill be advised of thi s fee an d th e s pec ific doll ar amo unt and be give n th e opti on of acce pting or rejectin g
thi s Convenience Fee and th e attendant Se rvi ce. Exce pt as otherwi se se t fort h here in , SPI w ill pay C li ent, on a mo nthl y bas is, the "C lie nt Fees*", as set fo rth be low an d in
effect fr om time to time, for each success ful SPI payme nt tran sacti on ("Tran sacti o n") initi ated by a C usto mer. A s uccessful Transacti on is de fin ed as any Tran sacti on th at
is processed or se ttl ed and not sub sequ entl y return ed a nd reversed . C li ent Fees are in compensati on for serv ices perfo rm ed by C li ent s uch as referra ls a nd prom oti on of th e
produ ct, adm ini strative servi ces s uch as o pe rati on o f th e customer se rvi ce call ce nters, staffi ng, provis io n of systems, hardware, ph o ne lin es , an d th e Cl ient Site , as
a pplicable, assoc iated w ith makin g th e Servi ce av ail a ble to C li ent 's C usto mers. No fee will be assessed to th e C li e nt fo r th is Servi ce unl ess C li ent o pts to waive th e
Conveni ence Fee pa id by th e C ustomer to SPI. In s uch case, C li e nt s hall pay S PI directl y fo r the Conve ni ence Fee less any Cli ent Fee ("Net Fee "). When C li ent waives
the Convenience Fee, S PI shall not be res po ns ibl e fo r pay in g th e C li ent Fee to C li ent fo r the waived Transacti ons . SPI s hall determin e the number of Transacti ons th at
have bee n waive d by C li ent durin g eac h calend a r mo nth an d shall dedu ct s uch amo unt fr om th e mo nthl y C li ent Fees pa id to C li ent. The init ia l fees are as fo ll ows:
Convenience Fee : $ 5.95
Client Fee : $ 1.00
Net Fee : $ 4 .95
6. Other. In accordan ce wi th it s an ti-m oney la und e rin g, an ti-fra ud , and oth er compli ance poli ci es and practice s , S PI may impose reason a bl e limi tati ons a nd cont ro ls on a
person 's a bili ty to util ize th e Serv ice. Such limitati o ns may in clude but are not limited to payment ve loc ity co ntrol s, as we ll as , where good ca use ex ists, rej ectin g
paym ents , o r res tri ctin g partic ul ar indi v idu als fr om us in g the Se rvice . SPI sh all peri odi call y adv ise C li en t of a ll ap pli cabl e restricti ons an d con tro ls .
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
CityofFort Wo rth CF-M I 9 14 10 .doc
Schedule B
Speedpay Service Application
Speedpay, Inc. is seeking answers to the following que stions to sa ti sfy its re spo nsibilities under Sarbanes Oxley, The Patriot Act, Anti-Money Laundering laws, and
other Federal and State regulation s.
Legal Name of Bus iness
Trade Name
Doing Business as (D_BA)
City of Fort Worth
Principal Business Street
Address
1000 Throckmorton City Fort Worth State TX Z ip 76102
t--
Mailing Address City State Zip
Tax
Telephone (817) 392-6711 Fax 817-392-6711 Identification
No
Contact Name and Title of
Business Contact Deidra Emerson , Director
Government Agency
E-mail
address
Deidra .emerson@fortworth-
qov .org
Type of business Website Address www.fortworthgov.org
. Individual
Type of Entity ~prietorship
Partnership in the state of Limited Liability Company in the Corporation in the state of
state of _______ _
Date and Place Business /
Started
Annual Transaction Volume
(Estimated) 400K+ Citations Issued
Applicant Status -Please Check One
D Bank or Credi t Union (Jur isdict ion of License-------~
1 D Large Privately-Held Company (In business fo r at least 5 years
and with a minimum of$100 Million per year gross annu al income) D Publicly-Traded Company (Exchange Trad in g Symbol_)
D Educational In stitution (Accredited by . ~ Govern mental Age ncy (Jurisdiction ____________ ~
O N fi fi A ot or pro 1t ,gency
UNLESS YOU ARE A GOVERNMENTAL AGENCY, THE FOLLOWING QUESTIONS MUST BE ANSWERED BY AN AUTHORIZED REPRESENT ATTVE OF THE APPLICANT:
1. To the best of their knowledge , in the past 7 years , has the Applicant been convicted of any felony under state , federal or foreign law?
D No D Yes-attach explanation
2 . To the best of their knowledge , in the past 7 years , has the Applicant had a government-issued business license revoked for cause?
0No D Yes-attach explanation
3 . With respect to violation(s) of anti-money laundering laws , has the Applicant in the past 7 years , entered into a consent agreement , been
adjudicated in a government regulatory enforcement action , or is such an enforcement action currently pending against the Applicant?
D No D Yes-attach explanation including when , by which authority, the nature of the violation , and the final disposition of the action
4 . Has the Applicant implemented an anti-money laundering (AML) compliance program?
D No D Yes-attach a copy of your FinCEN registration (if applicable) and provide the name of the Applicant's compliance officer
here
5. Does the Applicant accept, transmit, or pay out funds for gaming purposes or to pay gaming-related debt?
D No D Yes-attach copy of gaming licenses
NOTE: [F YOU AREA US PRIVATELY-HELD COMPANY THAT HAS BEEN IN BUSINESS FOR AT LEAST FIVE CONSECUTIVE YEARS WITH GROSS ANNUAL REYE E IN
EXCESS OF AT LEAST $100 MILLIO PER YEAR, AN AUTHORIZED REPRESENTATIVE OF THE APPLICANT MUST ATTEST TO THE LEGAL AME , HOME ADDRESS , DOB ,
SS#, AND PERCE TAGEOF OWNERSHIP FOR EACH OWNER WITH AN INTEREST IN THE COMPANY OF l0%0RMORE.
This certification must be attached to this form and submitted with the application.
A ll statemen ts co ntaine d m this apphcat,on and other documentation submitted m supp ort of this application are true and co rrect. Perm1ss1on and authonzat1on 1s
hereby granted to Western Union Financial Serv ices , Inc. and its affiliates and representatives (co ll ectively "WUFSI "), as well as to trade references , Dun & Bradstreet ,
bank s, consumer credit services , cons um er reporting agencies and state , federal , or foreign government representatives , without regard to whether they are listed here in,
to ve rify, receive , exchange , and obtai n business cred it and other information (including w ithout limitation criminal background checks), as part of this application in
connection with the ongoing Applican t eval uation process , review of activity and/or collect ion of any ob ligatio n arising from the business relationship, including any
related guarant ies or any services offered by WUFSI. WUFSI also has the right to update applicant's information to comp ly with Know Your Customer guide lines and
other exist in g laws. The unders igned further agree that neither WUFSI nor anyone who has furnished WU F I an information concerning A pplicant shall be
re sponsible for any losses or damages Applicant may claim as resulting from sa id verification , receipt, exch ge , or obtammg usm or other business
inform ati on. WUFSI reserves the right in its so le and abso lute discretion to reject Appli cant 's application and such VfflCl~f ~~ of any type or kind
to WUFSI. l'U:l;u
(AN AUTHORIZED REPRESENTATIVE MUST SIGN ON BEHALF OF THE APPLICANT)
CITY SECRETARY
FT. WORTH, TX
DATE ltJ ./8./C
STATE TX ZIP 76102
Assistant City Manager
City of Fort Worth C F-Ml 9 14 JO .doc
Schedule C
CLIENT LOGO
In accordan ce with Secti on 3 of th e "Speedpay Mas ter Services Agreement -Conve nien ce Fe e," S PI has the non ex clu s ive ri ght to use th e fo ll owin g re g istered
trademark "Moll y the Cow" logo own ed by C li ent fo r th e limi te d purpose of adve rti sin g and p ro motin g th e Servi ces as desc rib ed in Sche dul e A:
Use of th e lo go is s ubje ct to (i) th e pri or written approval o f th e C li ent ; and (i i) th e fo ll owin g restri ct ions.
Physical Integrity of Image:
Colors:
Any and a ll uses o f th e steer head porti on of th e logo s ha ll be proxim ate to th e word s "Fo n Wo rth ." as di s pl ayed a bove. Ho wever, S PI may make
purel y te xtu al re fere nces to "C ity of Fo rt Wo rth " or "Fo rt Wo rth unacco mpani ed by the steer head gra ph ic.
S PI sha ll not redraw, ty pe se t, or oth erwi se e lectronica ll y a lter th e logo in any way.
An y enlarg in g or redu c in g o f the logo s ize must ma intain th e w idth-to-h eight p ro porti ons di s pl ayed a bove .
If S PI wi shes to modi fy or change artwork in an y m ann er aft er th e C li ent has a lready g ive n it s writte n a pproval, S PI mu st obta in th e C li ent 's written
conse nt to th e proposed modifi cation or chan ge.
Color representati on of th e logo mu st be cons iste nt with th e im age port raye d ab ove. Cons istentl y acc urate co lo r is achi eved in print by us in g th e
Pantone® Matchin g Sys tem or PM S. The word s "Fo rt Worth " mu st be printed in PM S 288 blu e ink in Che lte nh am fo nt. Th e steer hea d mu st be
printe d in PM S 72 5 brown ink . Printe rs mu st use th ese co lo rs. If a p ri nte r is unable to use th e PMS system, the printer mu st matc h the PM S co lors
as c losely as poss ibl e and receiv e C li ent approv al pri or to printin g. No other color combination ma y be used in making multi-color
representations of the logo.
On e-color printin g of th e logo is permitte d on (i) s in g le-color publicati ons an d (ii ) multi-colo r p ubli cati on s th at do not inc lud e th e s pec ifi ed
logo colors .
The Client logo shall NEVER be presented in orange or against an orange background.
Statement of Use:
In di s pl ay in g th e logo, S PI shall always include the fo ll owin g statement: ·'C ity o f Fo rt Worth logo used with permi ss ion ."
In printed materi als, th e statement shall a pp ear in c lose prox imity to th e logo it se lf and in any case on th e same page as the logo .
Re prese nt ati o ns of th e logo on the int ern et shall be accompani ed by e ith er (i) a fl oating text box that di s pl ays th e statement when a c ur sor hovers
over the image of th e logo or (ii ) a notati on appearin g in cl ose prox imi ty to th e logo it self and in an y case of the same we bp age as th e logo.
Limitation:
SP! sha ll not sell , tran s fe r, or g iv e any ori g in a l prints o r reprodu ction s of th e logo for c irc ulati on, publi cat ion , or use by any third party in mann er
in cons istent w ith th e term s of Secti on 3 o f th e "Spee dpay Master Se rvi ces Agree me nt -Co nv eni ence Fee,"
SPI s hall not use th e logo in any m ann er th at refl ects un fav orabl y on th e good name, goodwill , re putati on, or im age of th e C li ent.
SPI sha ll not use th e logo in a ny ma nn er that wo uld cause confu s ion in th e publi c m ind as to th e permitted use fo r whi ch S PI has been grant ed ri ghts.
The C li ent's logo may not be in corpo rat ed into a comm on graphi c or be assoc iat.e.i:i."-wi···.ll-ai:ia,i'-U~"i..p.ai:t11-.u;a---·a"10e..w1···-~s or marks , exce pt as agreed in
writin g by the C lient.
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
C ity o Fo rt Wo rth CF-Ml 9 14 IO.doc .__ _______ ...:....J
Page 1 of 2
City of Fort Worth, Texas
Mayor and Council Communication
COUNCIL ACTION: Approved on 7/27/2010
DATE: Tuesday , July 27 , 2010 REFERENCE NO.: **G-16994
LOG NAME: 38WU SPEEDPAY
SUBJECT:
Authorize No-Cost Agreement with Western Union for Implementation and Operation of Customizable
Speedpay Payment Option for Municipal Court Defendants Making Payments to the City , with City to
Receive a Per-Transaction Marketing Incentive
RECOMMENDATION:
It is recommended that the City Council authorize the City Manager to execute a no-cost agreement with
Western Union for creation and operation of Speedpay payment option that will allow Municipal Court
defendants to make payments to the City, with the City receiving a $1.00 per-transaction marketing
incentive , estimated to total $10 ,000.00 in Fiscal Year 2010 .
-------
DISCUSSION:
The Municipal Court Services Department has been exploring alternative payment options to allow
defendants to pay their fines and fees without having to come to a City office . The current case
management system does not offer an on-line payment interface , and the Department has enlisted private
vendors to provide additional payment alternatives .
The Department began using the Western Union Quick Collect (Quick Collect) payment option in
November 2008 . Quick Collect is a no-cost solution for the Department to accept guaranteed payments
for civil parking and adjudicated criminal citations at select Western Union payment locations , over the
internet , and through the Western Union call center . The defendant using this service will pay a
convenience fee that is based on the dollar amount of the payment and that can be as high as $19 .95 per
transaction. This solution requires City staff to manually input the payment information and/or cancellation
of active warrants in the CourtView Case Management System (CourtView) upon payment confirmation
through the Western Union payment terminal. Although this process does require staff time , this service
offers defendants a more convenient option to make payments and has the potential to reduce the volume
of walk-in and mail payments . The Quick Collect solution has proven to be beneficial for the Department
and defendants on warrant cases because guaranteed funds are required for an arrest warrant to be
cancelled .
However, the Quick Collect option does not provide the Department with the ability to accept payments for
non-adjudicated criminal cases because the system cannot be customized to include legal
admonishments that are required when accepting payment electronically . Western Union provides another
service called Speedpay that staff believes will address the shortcomings of Quick Collect. With Speedpay
the Department will be able to customize a webpage that will include the required legal admonishments to
allow for payment of non-adjudicated cases . Defendants will also be able to use this option for making a
payment on adjudicated and parking cases. The Speedpay service is also provided at no cost to the City
and offers defendants a flat-rate convenience fee of $6 .95 , a dollar of which will be paid by Western Union
to the City as a marketing incentive .
The Department will continue to offer the Quick Collect option because it allows funds to be guaranteed at
the point of payment so that warrants can be cancelled. The Speedpay process will take two-three days
to confirm payment because the processing system varies due to the customization . Even if Speedpay
and Quick Collect are both in place , defendants can avoid being charged any convenience fee by paying
http ://apps.cfwnet.org/ ecouncil/printmc .asp ?i d = 13 03 9&print=true&Doc Type= Print 10/6/2010
, . Page 2 of2
their outstanding balance in person .
As the Department has started the process to identify the needs of a more effective case management
system , a decision has been made to limit future financial investments in CourtView to costs that are
required to continue operating . The Department in turn has looked for alternative solutions for system
enhancements that are not required , but are more cost effective . Limiting expenditures in this way will help
to maximize the financial resources reserved in the Court Technology Special Trust Fund for required
projects and a new system , which will include an e-payment system interface .
FISCAL INFORMATION/ CERTIFICATION:
The Financial Management Services Director certifies that the Municipal Court Department responsible for
collection and deposit of funds due to the City.
FUND CENTERS:
TO Fund/Account/Centers
GG01 481306 0381000
FROM Fund/Account/Centers
$10,000 .00
------------------------ -
CERTIFICATIONS:
Submitted for City Manager's Office by:
Originating Department Head:
Additional Information Contact:
ATTACHMENTS
1. 20100113164239 . df (CFWlnternal)
Charles Daniels (6183)
Deidra Emerson (6711)
William Rumuly (6736)
http://apps .cfwnet.org/ecouncil/printmc.asp ?id=l3039&print=true&DocType=Print 10 /6/2 010
City of Fort Worth Municipal Court
Speedpay Business Requirements
Project Manager: Shaina Simeon
Last Update: January 18, 2011
OF FICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Table of Contents
1.0 Client Ove rview ................................................................................................................................ 3
2.0 Project Overview .............................................................................................................................. 3
3.0 Contact Information .......................................................................................................................... 4
4 .0 Production Envi ronmen t ................................................................................................................... 4
5.0 General Configuration ...................................................................................................................... 5
6.0 Ext ran et ............................................................................................................................................ 7
7.0 IVR .................................................................................................................................................... 8
8.0 Internet ............................................................................................................................................. 9
9.0 Customer Validat ion ....................................................................................................................... 11
10 .0 Payment Posting ............................................................................................................................ 12
11.0 Processing ...................................................................................................................................... 13
12 .0 Connectivity .................................................................................................................................... 14
13 .0 Financial Agreements and Billing ................................................................................................... 15
Appendix A: IVR Call Flow ....................................................................................................................... 16
Appendix B: Confirmation Emails ............................................................................................................ 34
Appendix C : Western Un ion Contact Roles ............................................................................................. 36
Appendix D: Communication Plan ........................................................................................................... 36
Appendix E: Change Control Policy ......................................................................................................... 37
Appendix F: Firewall Change Policy ........................................................................................................ 38
Appendix G : Special Processing Requirements ...................................................................................... 38
Appendix H: Special Support lnstructions ................................................................................................ 38
-----~---~
Proprietary and Confidential Page 2 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
1.0 Client Overview
The Fort Worth Municipal Cou rt hea rs cases of c ity o rdinance a nd code violations , parking a nd traffic
violations a nd school attenda nce violat io ns .
2.0 Project Overview
1
Project Name Project Description
City of Forth Worth 's initial
implementation includes the IVR and
New Client Im lementation Internet. The payment type options will be
ATM and Credit Card. The extranet will
used for r~rting/reconciliation only.
2.1 Legend
Indicates new or modifications to existing specifications
Indicates N/A or obsolete specifications
2.2 Project Signoff:
EFO Call and Dates Client Project Slgnoff
Master Call 77574
Opened 11 /4/2010
Deployed
Go Live
I hereby acknowledge that I have read this document in its en ti rety and am in agreement with its
contents . I further acknowledge the deliverables and resources that City of Fort Worth Municipal
Court must put forth in order to meet the project scope . I understand t hat if these resources and
delive rables are not se t fo rt h or if the re a re scope changes , the pro ject is at ris k of delays .
Project T itle :
Name : _b_e.._16._VlA... __ ~ __ e..._v.!>_0_"1 ________ _
Date : 3> I ~l 11
Signature &ck-~
Please fa x s ig ned copies to Shaina Simeon at 212-949-0949.
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Proprietary and Confidential Page 3 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
3.0 Contact Information
City of Fort W ort h Mun ici pa l Co urt
Name T it le Project Rol e Office Phone Email Address
Number
William Rum uly Cle rk of th e Court Primary Contact 817-392-6736 Will iam .Rumuly@fortworthgov .org
Dakisha R. Boone Ass istan t Director Secondary Contact 817-392 -6737 Dakisha. Boone@fortworthgov.org
De idra Emerson Director Decision Maker 817-392-6 7 11 Deidra . Emerson@f ortwort hgov .org
Christina Speights Deputy Court Posting File Contact 817-392-5868 Christina .Spe ights@fortworthgov .org Clerk
Suzy Atch ison Sr. Info System Customer File Analyst Contact 817-392 -8783 Suzy .Atch inson@ fortworthgov .org
Christina Speights Deputy Court Production & 817-392 -5868 Christina.Speights@fortworthgov .org Clerk Processing Contact
Western Un ion Global Business Payments
Name Title Project Role Off ice Phone Emai l Address
Number
Shaina Simeon Project Manager Primary Project 212 -361 -5684 Shaina .Simeon@westernunion .com Contact
Director/Manager , Secondary Project
Jessica Abel Project Contact, Project 212-361 -5644 Jessica .Abel@westernunion .com
Management Escalations
Olga Rombach Accou nt Executive Sales , Contracts 954-44 7-9585 Olga. Rombach@westernunion.com
Thomas Kula DirectorNP , Sales Sales & Co ntract (84 7)573-1869 Thomas .Kula@westernunion .com Escalations
Spee dp ay Production Support 800-252-9638 , sui;:112ort@s12eed12ay .com Technical Support option 3
Leonardo Montero Manager, Production Support 800-252-9638 Leonardo .Montero@westernunion.com Techinical Support Escalations x361 -5653
Lindsay Manage r, Production Support 800-252 -9638 LScarangello@westernunions12eed12ay .com Scarangello Speedpay Support Escalations x361-5654
4 .0 Production Environmen t
Component Value
-
-------......_ ------~
Proprietary and Confidential Page 4 of 38
City of Fort Worth Municipal Court Speedpay Business Requ irements
5.0 General Configuration
IVR Inte rn et
2 Site ID CTFW cfFW
3 Inst ID !.Y.B WEB
4 Payee Code ~ WEB
5 Payment T ypes Credit Cards: Yes Credit Cards: Yes
ATM: Yes ATM: Yes
6 Enable Choice Change Yes Yes
7 CC Cards Accepted MC Visa 'MC, Visa
8 A TM Networks STAR,PULSE,NYCE,ACCE~ STAR,PULSE,NYCE,ACCE~
9 Minimum A mount ~y__.§_tem min of $1 ~00 System min of $1.00
10 Maximum Amount ~y..§t em max of $99,999.99 Sy_stem max of $99,999.99
11 J e ~
12 Fee Type ~dit Cards:r d d Credit Cards: lnclu~
M: Include ATM: Included
13 Fee Amount $ s".9§ $5.95
14 Speedp f I ' t\J J'
AV S (must be same
15 value fo r credit cards and Yes Yes
offline debit)
C VV (mu st be same
16 value for credit cards and es es
offline debit)
C,p " r ~ pply. 17 ii P
18 Account Verification Validate agains Validate agamst
Customer.Credit Accou !!_! Customer.Credit Acc <lli!!!
19 Stop Code Valida' or A A
20 NSF Blor;ks "A '-J A
21 ~, edit Accour• Ve. or;1 ' \ \ Cl"Pcks
22 b1 Acr,ou1 Vel city
Cre l'(S
23 J"' n ~r T lblf" It 11 1f \ to SdvE. •n P 1yrr r •.,
24 'c 1thor•zec.' Acer, Jr ~ ' [\j \
25 Spel'dpaf Vrnfy
-------· -:--__. ~--------
Proprietary and Confidential Page 5 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
5.1 Miscellaneous (MIS) Payment Data
Field Field Name Data Width Read Only Value / Source Site ID Interface
ID Type of Information
1 Email_Addres 129 50 I NIA Internet s
5.2 Miscellaneous (MIS) Payment Data UI (Extranet) Settings
Field ID Field Name Label Width Field Type Read Only Position Site ID
5.3 Minimum PCI Compliance Requirements
PCI compliance requires the following minimum sign on ru les for the Extranet:
Compliant Value Production Value
1 Password Expirat ion 90 days or less 90 days or less
2 Grace Logins 0 0
3 Minimum Length 7 7
~
4 Lower Case Requ ired Yes Ye~
5 Alpha Required Yes Yes
6 Numeric Required Yes Yes
7 Last Unique Passwords 4 or more 4 or more
8 Max Number Failed Attempts 6 or less 6 or less
9 Session Time Out Minutes 15 or les~ 15 or less
Proprietary and Confidential Page 6 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
6.0 Extranet
The Extranet will be used for reporting and reconciliation only .
6.1 Extranet Screen Shot
Authorize t!ew s ,arch !;lac k Menu
Account To Credrt Pa..,ment Ty pe Payment Info Total J.:lmount $
Customer Acco unt 1234M:789
Customer Information
Cust. Ni1m•
Add rus1
TEST
199 WA TER
TEST
Zip , City, St,1te 10038 NEW YORK to---...-L.-,
Ph onel Alt ern .at • Phon• .__ ___ ....
User Info Pave .. Code
User ID JsstMEON
User Group ADMl',l
P i1ym ent Entered By
P.1yment Entered By EXTR ANET
Pri nt Si te TEST
NY
TEST Eaj
6.2 Extranet Screen Configuration
P•yme:ntAml I P aym •nt D.ate 1 13/2011
Fu Amt. $5 .95
Account To Debrt
Credit Cud fl
Ex p . D.1 t e
N.1me on C.1rd
Joint N.ame
Credit C,1rd Zip
(mmyy)
(Charr,o Trensadion)
~YORK NY
Component Configuration
1 UsergrOURS DMIN
RECON
6.3 Customizations
Business Rule Technical Definition
1 NIA NIA
Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
Used by Status
MC/Dev Call Multiple N=New
Interfaces
N ,A
O:Obsolete
(YI N) P=Production
NA NIA
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Page 7 of 38
7.0 IVR
City of Forth Worth 's consumers will dial int o the Speedpay IVR directl y to make a Cred it Card or ATM
paymen t.
See Append ix X for the IVR Call Flow .
7.1 IVR Configuration
Component Configuration
1 Spanish Prompts Enabled
2
3 Co nsumer Access to IVR Call ~e..eedpj3y IVR directly
4 Transfer Enabled No
5 Type of Transfer '
6 Transfer Ho urs A
7 Transfer Num ber A
8 T ime Zon e ~
9 Outbound Dialer ,....
10 DT MF T ransfer N
11 IVR Version Maste ~
AP 1.3
7.2 Customizations
Used by Status
Technical Definition MC/Deveau Multiple N:New
Business Rule Interfaces O:Obsolete
(Y /N) P:Productlon
1 Amount Owed Logic Consumer can only pay the amoun i MC: y
customer.amount owed. Dev: --
After the consumer enters their violation
, umber, we will play a prompt that will'
2 Violation Read-Back Logic quote the value of MIS6 to the consumer i MC: ? N order to inform them of the violation !ha , Dev:
they are pleading guilty to by aying
through Soeed ay.
--------~-~
Proprietary and Confidential Page 8 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
8.0 Internet
Cons u me rs wi ll use t he Internet t o make Credi t Ca rd and ATM paymen t s.
See Appendix X fo r Inte rn et Sit e Flow .
8.1 Internet Configuration
1
2
3
4
5
6
7
8
9
8.1.1 Payment Entry Page Fields
Fields on Payment Entry Page Field Population Method
(Include Speedpay Table Name)
First Name Customer.Credit Firstnam
Last Name Customer.Credit Lastname
Address 1 Customer.Debit Address1
City Customer.Debit Cit
State Customer.Debit_Stat
Zig Customer.Debit ZiQ
Phone Number Customer.Phone
Payment Amount Customer.Amount Owed
Email Address Entered by uset
8.1.2 Confirmation Emails (v3.4 or lower -"One Time Pa ment"
Send Emails
8.1.3 Confirmation Emails -"Recurring Plan Setu '
Do not Send Email
8.1.4 Look and Feel
Western Union Speedpay Banner and Foote
Client Provided Logo
8.1.5 Links and Buttons
Required Read Only
(Yes /No) (Yes/No)
Yes Yes
Yes Yes
es es
Yes Yes
Yes Yes
Yes Yes
No Yes
Yes Yes
No No
"Return to Home" on Confirmation Page: Return Customer to the Western Union
Speedpay Login Screen.
"Cancel" Buttons: Return customer to the revious page.
Proprietary and Confidential Page 9 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
8.2 Customizations
Used by Status
N:New Business Rul e Tec hn ica l Defin iti on MC/Dev Call Multi ple O:Obso lete In terfaces (Y/N) P:Production
Consumer can only pay the amount in
customer amount owed. Th
1 Amount Owed Logic ~ayment amount field will pre MC: y N opulate with customer.amount owed Dev:
and will not be editable by th
consumer.
After the consumer enters tneir
violation number, we will play a
iolation Read-Bae prompt that will quote the value o MC. 2 Logic MIS6 to the consumer in order to Dev:
'y N
inform them of the violation that t
are pleading guilty to by a ing
through SQeedruiy.
Proprietary and Confidential Page 10 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
9.0 Customer Validation
9.1 Customer File Import
9.1.1 Customer File Standards
Files shou ld co ntai n a full rep lacemen t of all c ustome r data
Fil es should have fi xed leng t h fields
Files should have f ix ed length records
Reco rds should t erm inat e wit h a carriage retu rn and li ne feed (CR /LF )
Files should be ASCII te xt
There should not be a heade r or foo ter in t he file
The file should be t ransm itted to Speedpay via FTP
The f ile should be PGP encrypted
The file should be sen t befo re 9 :00 AM ET , files rece ived afte r 9 :00 AM ET will be
processed aft er 9 :00 PM ET
9.1.2 Customer File Configuration
Component Configuration
1 New file or Modification : Rew
2 Full File or Delta File: Full
3 File Name : CFW-WUSPEE Q:_y__}l}'mmdd M
4 -5 MultjP,J e FilesJier day: No
6 File Transmission Ti ~ ~am
7 File Transmission Schedu le : Mon <!~.Y -F .ri2IDl
8 rox Record Count i f'l in:
Max:
Primary-Suzy Atchison/System Adm i nistrator -817 392-8783
9 Import Success Aler , suzy.atchison@fortworthgov.org
Notificati on Secondary-Deon Fingers/OBA -(817) 392-2619
Harvie.Fingers@fortworthgov.org
10 Import Warning Alert Su R ort@westernunions eed ay.com Notification i
11 File La_yaj Fixed Length
12 IVR ValidatiO..!J.i.l Customer.Amount_Owed,
13 Internet Validatioiisl ~tomer.Amount~
14 Special Import Rules: None
15 Populate Unauthorized No Accounts:
16 Special Instructions: None
Proprietary and Confidential Page 11 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
9.1.3 Customer File Layou t
Max File Speedpay Cu stomer Fi eld Name Allowable Positions / Field De scripti on
Length Field# Table Fi el d
SIT § 1-S_fil___!Q CTFW
iT his is the customer's receivable account
ACCOUNT 22 5-2 CREDIT_ACCOUNli number. Can be O or space filled, ri h
justif~
FIRSTNAM 5 1§ Q~ CREDIT FIRSTNAME Customer"s first name, left justified. -
LASTNA..M§ ~ ~3-57 CREDIT LASTNAME Customer's last name,Jfil!.justit.ifil!.
ADDRESS1 40 58-97 DEBIT ADDRESS1 This is the address associated with the
e_ccount number, left justified.
ADORE ~ ~ 98-137 DEBu__ag_DRESS2 This is a second address field, leJlwtifiecfl
CITY 2§ 138-16~ DEBIT cJTYi Customer's city, leJ!..i ustified.
STATE i!fil-164 DEBIT S.IATE Customer's state
i 1P 9 165-169 DEBIT ZIP &_ustomer's ZiR code
AMOUNT TiiTs field consists of up to 15 characters, a
1 170-187 AMOUNT OWED decimal point and 2 characters beyond the OWED decimal pj>int, SJt ace or zill fill, right justified.
This field will contain the specific violation
MIS6 25 188-212 MIS6 that the consumer is pleading guilty to. 25
character limit. Le_!!.J ustify.
10.0 Payment Posti ng
10.1 Client will use Speed pay Reports for reconciliation .
Proprietary and Confidential Page 12 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
11.0 Processing
Primary
Process Processing Job Name Days Time Details
Site
Customer File CF IMPORT Customer file imE!ort
2 Credit Card CFTW ARDS M-P 6:00PM
EST
3 C FD CF CCARDS FD M-6:00PM
EST
4 ATM FD CFTW
5 Funds Distributio CFTW FUNDSDISTR1 PMorgan Chase Fundsdistr File
Emails are sent to :
6 SuccessReports CFTW SUCCESSREPO M-a12 invoices@fortworthgov.org
Christi na.S12eig hts@fortworthgov.org
Proprietary and Confidential Page 13 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
12.0 Connectivity
2
Connectivity is made through the Public Internet over Secure Port 443 for the customer service desktop
application . All packets sent will be SSL w ith 128-bit encryption . The application for the customer
service desktops and the FTP site are locked down in the Speedpay firewall based on the source IPs
provided . Locking down the CSR application according to an individual IP address or range of IP
addresses ensures that the individuals attempting to access your Speedpay application are truly
physically located at your premise and are not impersonating your personnel , current or former
employees trying access the information from off client premise.
Connectivity Notes
Extranet & Re orts
Proprietary and Confidential Page 14 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
13.0 Financial Agreements and Billing
Billing Model
2 Rat
3 Single Settlement
4 Net Settlement
5
6 ATM Agreemen
7 Credit Card Model
8 CC Agreement
9 Client Bani<
Proprietary and Confidential
Convenience Fee
$5.95 Convenience Fe
ATM
Credit Cards
Bank Name:
Routing Number: 520101023
ccount, last 4: 3903
City of Fort Worth Municipal Court Speedpay Business Requirements
Page 15 of 38
Appendix A: IVR Call Flow
Introduction <Prelntro>
"We lcome to Wes te rn Un ion Speedpay. Fo r
English, please stay on the line . Para
continuar en Espanol op r ima el dos,"
(optiona l)
Continue in Spanish Speedpay 3.4
NOTE:
Whe n "transfer" is
e nabled, there is a n
option o f pressing "O"
at any poi nt In t he ca ll ,
to t ransfer t he call e r .
TRANSFER_DURING_PROMPT
FALSE
NOTE:
Acco unt
Validation
Va lid ation of the credi t
account against the
Customer table is
optional .
'-
<Intro>
"With Speedpay you can pay your City of Fort Worth Municipal Court cases using your
MasterCard or Visa card or your ATM or debit card with the ST AR PULSE or NYCE logo. There
ts a S5 .95 fee for using this service P11s fee ·s 1n addrt1on to any fees cha rged by your f,nanc1a l
1nst1tutron Please note that a pay>nent made through t!le Speepday IVR on any case that 1s
curren:ly w1ttiou1 a plea constitutes a plea o' NO CONTEST ' waives your right to a \rial by
.,udge or JUrl" a'ld waives the of a for"'al compla1r,t. A JLdgment of GUil TY wi ll be entered i....----'
aga,nst you and a conv1ct1on offense(sl will be reoo1ed to the Department of Publtc
Sa~ety. A corw 1ct on may appear on e1:her a drivers l•cense record or criminal record. Please
be sure to notate your corfirmat•on r'I.Jmber g:ver at ihe e'ld o' !he call . It 1s strongly encouraged
tr'at pe•so11s pay·rg cases ·n warrant status should keep a copy of t he,r conf1rrnat1on r>umber
wi1h tr'e'TI at all times lor '10 less ~h<in 30 days. Please allow 24 hours for posting of ;::ayrner>ts
t"l':ade after 5 00 pm Monday thro~gh Thursday . Allov, ar-add1t1onal 48 hours tor pafmer>ts
processed on ~riday at:er 5 00 pm Saturdays Su.,days and Hol•days
2
< EnterAcctNum >
Please enter your case number
fo ll owed by the pound sign .
"You entered XXX. If this is correct,
press 1. To re-ent er , press 2."
{opt iona l)
READBACK_CREDIT _ACCOUNT
TRUE
< HoldForCreditLookup>
"Please hold wh il e we lookup you r
case number.
CRED ITLOOKUPHOLD_PROMPT
TRUE
Yes
<CitationPrompt>
"Based on the case number you have
provided, our current reco rds reflect the
foJ}ilt~~~d ~~1e5n~~~ t~~e~!:t~~J~tt:rt fu~u
each violation separately_"
~---No--------to~
Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
Denotes Changes
NOT E: On the t h ird fai led attempt t he
ca ll er is sent to Unable To Process
<InvalidAcctNum>
"Tm sorry . The case number you
entered is not valid ."
<TryAgain >
"Please try again ."
Page 16 of 38
Speedpay
On File
NOT E:
The Speedpay On File
functionality is optiona l .
ALLOW_PAY_V I A_LAST
FALSE
Payment
Options
Proprietary and Confidential
No
SPEEDPAY ON FI LE
NOT USED
Is the
No
i
<CurrentPymtOptions>
"You currently have the foll owing
payment options:"
<PymtOptionsATM>
"To pay with an ATM or
debit card ... "
< PymtOptionsCC>
"To pay with a credit card ... "
<Pymt OptionsFlip>
"To pay with an ATM , debit, or
credit card ... "
... followed by " ... press 1",
... press 2" etc.
'
Gto /Bank ~
nfo
Yes
' <PymtSingleOption Available CC >
"Your current available option is to pay
with a credit card."
<PymtSi n gleOptionAva ilableATM >
"Your current avai lable option is to pay
with an ATM or debit card."
<PymtS ingleOptionAvaila bleFl ip>
""Your current available option is to pay
with an ATM, debit or credit card ."
Page 17 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
--------~-~
Proprietary and Confidential Page 18 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
2
NOTE: A valid card number
must be between 4 and 22
numbers in lengt h. ATM
cards are validated aga inst
the BI N table. Cred it cards
are va lidated for card type
(AMEX, VISA, etc) and with a
Mod 10 check.
ATM
Card
on ly
Payment Type
= ATM
<Enter ATMCardNum>
"Please enter your ATM or debit card number
followed by the pound sign." I""""°"-----------------------------,
<EnterCCNum>
"Plea se enter your credit card number
followed by the pound sign ."
<EnterATMCCNum>
"P lease enter your ATM , debit, or credit card
number followed by the pound sign."
IF ATM_CC_I NTERFACES
CON TAINS "IVR"
NOTE: On the third failed attempt the
caller is sent to Unable To Process
<InvalidCardNum>
"You entered XXX . If this is correct, press 1. "I'm sorry. The card number you
entered is not valid ." To re-enter, press 2 ." (opt ional) No
Yes
ATM o r
Cred it
Ca rd
REA D BAC K._CARD_NUM BE R
TR UE/FALS E <InvalldCardType>
"I'm sorry. This credit card type is not
accepted . "
<TryAga in>
"Please try again ."
<ATMBINError>
"I'm sorry. The card number you entered is not
valid."
<VelocityATMCCFailure>
">-------::-=N~======~~"I'm sorry. The card number you entered cannot be
used to make a payment." DEB IT_ VELOCITY _COU NT
DEBIT_ VELOCITY _DAYS <Velocity Per A TMCCFailure>
~------------L".:.l'c..,m sorry. The card number you entered cannot be
CREDITS_PE R__D EBIT_VELOC ITY_COUNT used to make a payment."
CR EDITS_PE R__D EB IT _ VELOCITT _D AYS <UnauthorizedCard>
Cre d it
Ca rd
on ly
Payment Type
= cc
No
< EnterExpDate>
"P lease enter the 2-digit mont h and 2-digit
year of the expiration date found on your
card followed by the pound sign ."
''You entered XX/XX. If this is correct, press
1. To re-enter, press 2 ." (opt ional)
2
"I'm sorry. The card number you entered cannot be
used to make a payment."
<DebitFailNoOptions>
"To enter new account information, press 1.
To end this call press 9 or simply hang up."
<DebitFailOptions>
''To enter new account information, press 1.
To choose a different payment type, press 2.
To end this call press 9 or simply hang up."
9
~------~---------, READB ACK_EXPIRATION _DATE
TRUE/FALSE
Yes
NOT E: On the third failed attempt t he
carter is sent to Unable To Process
<InvalidExpDate>
"I'm sorry . The expiration date you
entered is not valid ."
<TryAgain>
"Please try again ."
Proprietary and Confidential Page 19 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
NOTE:
AVS validations are
optional. No va lidation
is performed at the
t ime of entry other than
for the correct length.
Validation occurs at the
time the payment is
processed.
cvv
Validation
2
<EnterAVSZip>
"Please enter the 5-digit zip code of the billing
address for this card followed by the pound sign."
"You entered XXX. If this is correct, press 1. To re-
enter, press 2." (optional) --'--------
1
READBACK_AVS_ZIP
TRUE
<InvalidAVSZip>
'>---No----"I'm sorry. The zip code you entered is
not va l id ."
Yes
<EnterCVV>
"For your protection, we require an
add itional verification code. This 3-digit
NOTE: On the third failed attempt the
call er is sent to Unable To Process
<Try Ag ain>
"Please try again ."
'NOTE:
CVV validation is
optional. No va lidation
is performed at the
time of entry other than
for a co r rect length.
Va lidation occurs at the
time the payment is
2 ______ ~ code is located on the back of t he card !41-------------------
on the signature line, immediately after
your 16 digit card number. Please enter
the 3 digit verification code followed by
the pound sign."
"You entered XXX. If this is correct, press 1.
To re-enter , press 2." (optional)
\.processed.
1
Proprietary and Confidential
NOTE: On the third fai led attempt the
caller is sent to Unable To Process
<JnvalidCVV>
"I'm sorry. The verification code you
entered is not valid."
<Try Ag ain>
"P lease try again."
L----------~-~c-><dBACK_CVV
TRUE
Page 20 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
Payment Type
= ATM
Proprietary and Confidential
1 or 2
< De b itV erify>
"We have determined that the ca rd you have
presented may be an ATM or debit card. To
continue processing through the ATM or debit
card network, press 1. For more detailed
information , press 2."
2
<D e b itDetails>
"This option is on ly offered to customers
whose cards can be processed through a
debit card network. Often these cards can
also be processed through the cr edit card
networks . This is very sim ilar to a store clerk
who asks you debit or credit when you
present your card. To continue processing
through the debit card network press 1. To
make a different choice press 2 ."
2
<DebitCh oi ce >
"To process this transaction as a debit card, press
1. To process this transaction as an ATM card,
press 2. To process this transaction as a credit
card, press 3 . If you would like to pay using a
different payment type, press 4. To end this ca ll
press 9 or simply hang up."
<D e b itChoiceN oOptions>
"To process this transaction as a debit card, press
1. To process this transaction as an ATM ca rd,
pres s 2. To process this transaction as a credit
card, press 3. I f you would like to pay using
different account information, press 4. To end this
ca ll press 9 or simply hang up."
3
City of Fort Worth Municipal Court Speedpay Business Requirements
4
g ~~ ~
Page 21 of 38
Payment
Date
NOTE :
Fut ure dating is
optiona l. Payments
cannot be back-dated .
Proprietary and Confidential
No
Scheduled payment date
= TODAY
Go t o
Payment
Amount
City of Fort Worth Municipal Court Speedpay Business Requirements
Page 22 of 38
Pa yment
Amount
NOTE: Current Amount
Due is not read to the
caller if it is $0.00.
NOTE :
Total Amount Owed =
Current Amount Owed
+ Late Charge
No
Ye s,-----<
<CurrentAmtDue >
"The current amount due is ... "
Speak: Amount Owed
<PayAmt >
"To pay this amount, p ress 1."
READBACK_PAYMENT_AMOUNT
FALSE 1
Yes
Go to
Preconfi r m
Proprietary and Confidential
NOTE: On the third failed attempt the
caller is sent to Unable To Process
<lnvalidAmt>
"I'm sorry. The payment amount you
entered is not va lid."
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Page 23 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
Preconfirm
Process
Payment
<PreConfirmAmt>
"You have entered a payment in
the amount of ... "
Speak: Payment Amount
<PlusFeeOf>
"The Western Union Speed pay
convenience fee will be ... "
Speak: Fee Amount
<ForTotalOf>
" ... ror a total amount of ... "
Speak: Tota l Amount
No
<ToProcess>
"To complete this transaction,
please press 1. Otherwise, press 9."
< HoldForProcess >
MPlease hold for your confirmation number."
<HoldForProcessNoteATM>
"Please note that it may take up to a minute
to comp lete this transaction ."
<Hold ForProcessN oteCC >
"Please note that it may take up to a minute
to complete this transaction."
PROCESS PAYMENT
Yes
14
______ No
-----~-~
Proprietary and Confidential Page 24 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
Paym e nt
Error
Yes
No
Yes
No
< Ouplica tePayme nt>
"This t ransaction has not been comp leted. A
payment In the amount of.. "
Speak: Tota l Amount
Yes
<Duplicate Pa yme ntToday>
" ... has a lready been scheduled on
this account today."
No
<V e rifyE rro r>
< D uplicatePaym e nt future>
" ... has already been schedu led on
this account for ... R
Spea k : Payment Date
"You r transact ion cou ld not be completed d ue
to information provided by your financia l
Institution . You have a right under the Fai r
":>-----Yes;-----~ Credit Reporting Act to know the information
<Ca ncelle d Payment>
"Your pa yment has been
cance lled."
No
<Trans NotProcessed >
"I'm so rry. I am u nab le to
complete your transaction."
< Pa y m e ntProcessFailNoOptions >
contained in your cred it file at the consumer
reporting agency. Questions regard ing such
Information can be directed to TeleCheck at
800-366-2425."
<ChoiceCh a ngeATMFail >
"We need to collect add itiona l
information before we ca n comp lete
your transaction ."
.._ ____ :~fc~~~t~~~~~·:~ot~, t;e:~at Tu;i;~/~~i:r:;~ i...f----------------------------'
2
press 9 or simply hang up."
< Pa yme ntPro ce ssFa ilOption s> ··u you wou ld like to try again using different
account Information, press 1. If you would
like to t ry again using a different payment
type, press 2 . To end this ca ll p ress 9 or
sim ply hang up."
Proprietary and Confidential
9
City of Fort Worth Municipal Court Speedpay Business Requirements
Page 25 of 38
CC/ATM
Payment
Confirmation
NOTE :
Tot al Amount=
Payment Amount + Fee
No
<Confirm!>
"Your tran saction is complete. Yo ur
confirmation number is .. "
Speak : Payment ID
<ConfirmCC2>
"Yo ur next card statement will show a
transaction in t he amount of .. "
Speak: Total Amount
No
<ConfirmCCFee>
.. which i ncl udes a Western Union
Speed pay convenience fee of ..
Speak: Fee Amount
<ConfirmCCPmt>
.for p ayment onto you r City of Forth
Worth Municipal Crtation "
Yes
<ConfirmReplay>
CONFNUM_SLOWREAD
TRUE/FALSE
CONFNUM _REPLAY
TRUE
"Ag ain, fo r your records, your
co nfi r mation numbe r is ... " (optional)
Speak : Payment ID (optional)
<ConfirmNo5econdPayment>
<Confirml>
"You r tran saction is co m plete . You r
confirm atio n number is ..
Speak : Payment ID
<ConfirmATM2>
''Yo ur next card statem ent will show a
t ransaction in the amount of .. "
Speak: To t al Amount
No
<ConfirmATMFee>
.. which incl udes a Wes tern Un ion
Speed pay con venience fee of ..
Speak : Fee Amount
<ConfirmATMPmt>
.for payment onto your City o f Forth
Worth Municipal Citation "
Yes
"To repeat this message, press 1. To end this !----------------------__,
call, press 9 or simply ha ng up."
9
Proprietary and Confidential Page 26 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
Unable To
Process
G
8
Proprietary and Confidential
<UnableToProcess>
"I'm sorry . I am unable to
complete your transaction ."
No
CAN_ TRANSFER
FALSE
<Goodbye>
"Thank you for ca ll ing .
Goodbye ."
Hang Up
City of Fort Worth Municipal Court Speedpay Business Requirements
Page 27 of 38
Appendix B: Internet Site Flow
Login Screen
WESTERN ' I UNION
-SPEEDPAV " J,/'.
Welmme to the Western Union Speed pay payment system for the City of Fort Worth Municipal Cou rt .
There is a $5 .95 fee for using this service . Peyments made after 06 :00 PM ET will be p osted th e t ol1owlng business
day.
Please enter your City of Fo rt Worth Muni cipal Court Citation Number in the fie ld below .
Citation Number:
• Change "citation" to "Case Number" in the last sentence and as the label for the account
field.
Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Page 28 of 38
u A • • ts
WESTERN ! I UNION
-SPEEDPAV " ,_/';
Welcome.
You ,tre abot.lt to use the Western Unlonf) Soeedpay® sen,,ce to send a payment to the Ci ty of Fort w orth Munldpal Court h'om your credit card or debit card-
The fee for use of the Western Ur.on Speed~y seJ'f1ca is 55.9 5
Please note, any payments made after 0 6 :00 PM ET w1~ be posted to your account the follow1no bus.iness day.
Your bank card acrount 1dl show a s1n ot11 entry for the total amount of your payment, wli1ch will indude the applicable Western Union fee . However, 1n add1bon to the W11stem Umo n fee, you may be ch&roed a service fe l!I , cash advance fee, o
chart;les by your finanaal insbt\.ltlon . Please chedi: with your financial 1nst1tut1on reoardmo any addrbonal fees that may apply .
Western Union 1s not resoonsrole for anv error s 1r1 the mformabon vou orov1de to the svstem throuQh ttus website.
• Add the following verbiage below the fee sentence:
"Based on the case number you have provided, our current records reflect the following: [Populate with value of
Customer.MIS6.] (Please note that you will need to enter the case number for each violation separately).
I understand that my payment on any citation that is currently without a plea constitutes a plea of "NO CONTEST",
waiver of right to a trial by judge or jury, and waives the filing of a formal complaint. I understand that a judgment of
GUil TY will be entered against me and a conviction for the offense(s) will be reported to the Department of Public
Safety. A conviction may appear on either a driver's license record or criminal record.
Please retain your receipt for your records. It is strongly encouraged that ersons P.aying cases in warrant status
should keep their receipt(s) with them at all times for no less than 30 days.
Please allow 24 hours for posting of payments made after 5:00 pm Monday tnrough Thursda . Allow an additional 48
hours for P.ayments processed on Frida after 5:00 m , Saturdays, Sundays and Holidays.
----.........__ ------_.,--::
Proprietary and Confidential Page 29 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
p to r • s
WESTERN / I UNION ,
--.sPEEDPAv · ,~·
Pay by aedrt or debit card : Make a payme nt us,ng your credrt or debit ca rd. Western Union Speedc ay accepts Visa and MasterCard or debit card branded with
a STAR, PULSE or ACCE L !oQo.
oo,~r1rne eovmeot
Data Ent r Sc en
WESTERN ! I UNION _.
-SPEEDPAY ' ,1.,A,:
Welcome !
Welcome to Western Union Speedpay's eas y w ay to pay1 With this service, you will be ab le to
ma ke payments directl y out of your cred it or debit card account .
First Name, La st Name: Te st Te st
Accoun t Address Line 1
or P .O . Bo >< number :
C~y, State, Zip :
199 Water Street
New York NY 10033
Payme nt Amo unt: 250 .25
Fee Am ount: 5 .95
Total Pa yme nt Amo unt: 256 . 75
Card Number:
Card Expi ration Date : Mon t h
• Enable CVV.
To use this serv ice you w ill be charged a fee of
$5 .95
Yea r
-----.......__ -~---~
Proprietary and Confidential Page 30 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
Choice Chan e Pa e 1 • •
WESTERN ! I UNION __
-SPEEDPAY . <: J., --
You have requested to make a payment to your account with the fo ll owing information:
First Name :
La st Name:
BillinQ Address :
Bill ing City:
Billlno State :
Bill inQ Zip:
Ema il Address :
Test
Test
199 Water Street
New York
NY
10038
Payment Amount: $250 .25
Fee Amount: $ 5.95
Total Pa ym ent Amount : $ 256 .20
Card Number: ,..,,.,..,,..,.,,..,..,..,..,..,..0066
Card Expiration Date : 3/2012
W e have determi ned that the card you have
p resente d is a ATM or debit card . To
continue processing throug h a de b it
network su ch as STAR, NYCE , PULSE or
ACC EL dick Make payment , otherwi se click
Make chanoes.
l Make Pa yment I [ Make chan ges ! I Cancel I
Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
Page 31 of 38
Ch . Ch p • •
WESTERN ! I UNION
2
-SPEEDPAY " .A/ I, ~·
You have requested to make a payment to your acco unt with the fo ll o w ing information:
First Name:
Last Name:
Bill inc Add r ess :
Bill inc City :
Billinc State :
Billino Zip:
Email Add re ss :
Te st
Test
199 Water Street
New York
NY
1003 8
Payment Amount: $250 .25
Fee Amount: $5.95
Total Pa yment Amount : $256 .20
Card Number : •"' • •"' •"' • • * • * 0066
Card Expiration Date : 3 /2012
Please select one of the pa yment t ypes belo w and press Ma ke Pa yment to process.
Card t ype : 0 Debit O c red it 0 ATM
I Make Payment I I Cancel I
Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
Page 32 of 38
C d't C d O I P
WESTERN ' I UNION
•
-SPEEOPAY . ,1,< ~
You ha ~e requested to ma ke a payment to your account w ith the followinc information :
First Name :
Last Name :
Bi ll ing Address:
Billino City :
Bi ll ing State :
Bi ll ino Zip :
Ema il Address :
Test
Te st
19 9 Water St re et
Ne w York
NY
10038
Pa yment Amount: $250 .25
Fee Amount: $ 5.95
Total Payment Amount: $ 256 .20
Card Numbe r: •••••••*••••0066
Card Expiration Date: 3/2012
I Ma ke Payment I I Cancel I
C f p
WESTERN ! I UNION
•
-SPEEDPAY " ,.<·
Thank you for your payment!
You r payment ma de on 12/22/2.0 10 for the amount of S:256 .20 and fee 1n the a mo unt of S 5 95 fr om card number •• ••••••••••0066 has been successfully s ubmtted.
Ths Western Union SoeedoaywnfirmatJon number for th,s transaction 1s : 10087
Pleas!! pnnt thts page for your records .
I PRINT THIS PAG E I
• Add "Make Another Payment" link to this a e that will take the consumer back to the
S eedpay Login Screen.
-----............... ----
Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
OFFICIAL RECOKD
CITY SECRETARY
iFT. WORTH, TX
Page 33 of 38
Appendix B: Confirmation Emails
Email Type
10 ATM Paymen
Proprietary and Confidential
Email Message
Subject: {City of Fort Worth Municipal
Court} Payment Confirmation
Dear <Name>
This is to confirm that an ATM payment
for <payment amount>, which includes
Western Union Speed pay convenience fee
of <fee amount>, was made to our
{client} account ending in
[Payments.creditAccountLast4 using he
card ending in
[Payments.debitAccountLast4].
Confirmation Number:
[ ayments.p a mentld]
Scheduled Payment Date:
[Payments.scheduledPaymentDate]
Payment Amount:
[Payments.paymentAmount]]
Fee Amount: [Payments.feeAmountU
Last 4 of Card:
Payments.debitAccountLast4
Please contact {City of Fort Worth
Municipal Court } if ou have an
~uestions .
Sincerely,
{Western Union Payment Services}
Please note: This email message was
sent from a notification-only address tha
cannot accept incoming email. Please do
not reply to this message.
City of Fort Worth Municipal Court Speedpay Business Requirements
Interface
Internet: Yes
Page 34 of 38
Email Type
11 Credit Card Payment
Proprietary and Confidential
Email Message
Subject: {City of Fort Worth Munic!J:!al
Court} Payment Confirmation
Dear <Name>,
irhis is to confirm that a Credit Card
ayment for <payment amount>, which
includes a Western Union Speedpay
convenience fee of <fee amount>, was
made to your {client} account ending in
[Payments.creditAccountlast4] using the
p ard ending in
[Pa ments.debitAccountlast4
Confirmation Number:
[[;!a ments:_Ra mentld
Scheduled Payment Date:
[Payments.scheduledPaymentDate]
Payment Amount:
[Payments.paymentAmount]]
Fee Amount: [Payments.teeAmount]]
Last 4 of Card:
f Payments.debitAccountlast4]
Please contact {City of Fort Worth
Municipal Court } if ou have any
uestions.
Sincere!
{Western Union Payment Services}
Please note: This email message was
sent from a notification-only address that
an not accept incoming email. Please do
not re I to this message.
City of Fort Worth Municipal Court Speedpay Business Requirements
Interface
Internet: Yes
Page 35 of 38
Appendix C: Western Union Contact Roles
Western Union Project Manager: Responsible for all project related aspects , including , but not limited to :
Scope Definition , Scheduling , resource assignment , project execution , and project documentation . It is
important to note that the project manager is not responsible for production issues. These issues are the
responsibility of Western Union Payment Services Technical Support .
Sales Person : Responsible for contract and billing issues , as well as acting as a liaison between external
vendors and the client.
Western Union Payment Services Application Development: Develop and code business rules t hat are
specified by the client. Coordinate with the quality assurance department to resolve any deficiencies in the
code .
Western Union Payment Services Quality Assurance: Edit and validate all code written by the application
developer. Create use cases and test plans and determine if the code is performing as the specifications
intended it to .
Western Union Payment Services Network Engineering: Respons ibilities include NATing of the site and
implementing t he firewall rules.
Western Union Payment Services Integration Group : Responsibil ities are assigning the production URL and
creating the production database . In addition the senior integration special ist is will deploy the application ,
set up alters and scheduling processing jobs .
Western Union Payment Services Technical Support: The main responsibility of the Technical Support group
is to respond and resolve production issues . Please be sure to read the Support documentation provided to
learn how to contact Technical Support .
Escalation Points : Project Management Direct or will serve as the escalation po int for Project Management
issues . Sales Director will serve as the escalation point for Sales or Contract related issues . Manager ,
Speedpay Support will serve as the escalation point for production relat ed Support issues.
Appendix D: Communication Plan
The Communication Plan determines the information and communications needs of the stakeholders : who
needs what information , when they will need it , and how it will be given to them . The section below outlines
what method of communication will be used for the different phases of the project , as well as how information
will be communicated in certain situations .
Project Kick Off: The Project Kickoff affects all stakeholders. The purpose is to communicate the objectives
of the project , roles , and responsibilities. The Project Kickoff is held at or near the start of the project. The
method used for the Project Kickoff is a meeting conducted via a conference call .
Team Meeting: The weekly team meeting will be held . Team meetings affect all team members. It affects
sub -teams , technical teams , the p roject sponsor , and functional teams . T he purpose of team meeting is to
review detailed plans (tasks , assignments , and action items) and determine if there is a variance against the
planned and actual timelines and output. These meetings should be held on a weekly basis . The method
used for team meetings are meetings conducted via a conference call. On site meetings , or meeting utilizing
WebEx technology will be incorporated if required and economically feasible .
Requirement Additions and or Scope Changes : New requirements or scope changes affect the entire project
team . The changes must be reviewed as they may impact deliverable dates and increase project risk .
Requirements requests , either new or changes to original requirements will only be accepted by formal
wr itten communication .
• Development work on a pro ject w ill beg in once all requirements and specificat ions are complete and
approved .
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City of Fort Worth Municipal Court Speedpay Business Requirements
• Should requirements and /or spec ifications change during t he course of development/QA/UAT , the
proj ect timeline w ill be re-adjusted to reflect this .
• Should a 'bug ' or error in development be found during QA/UAT , t he project ti meline w ill no t be re-
ad j usted .
• Standard development ti me is approx imately 15-20 business days .
• Standa rd QA (Quality Assurance ) time is approximately 10-15 business days.
• Depending on resource availability , Development does not always begin i mmediately upon specification
approval.
• Depending on resource availability , QA does not always start when development has been completed .
• Use r Acceptance Testing (UAT) is our process to obtain confirmation that the modification or addit ion
meets mutually agreed -upon requ irements. UAT time depends on the p roject at hand , bu t the standard
is 5 -10 business days .
• Delays due to cont ractual issues or resource availability may impact a project dates.
Project Questions or Concerns Outside of Project Meetings : Questions arising outside project meet ings may
affect an individual or the ent ire team . The method of communication fo r answering such questi on is
informal , and as such email or t elephone conversat ions can be used .
Appendix E: Change Control Policy
Change Control windows are t imes during which changes to the Production Environment are made .
The Change Control windows are subject to availability and your Western Union Project Manger w ill assist
you in assess ing the level of risk associated with a particular change as well as scheduling t he change .
Schedule for Low Risk Changes : Monday through Thursday from 9 :00 AM to 5 :00 PM ET
Schedule for Medium and High Risk Changes :
Day Change Controls Allowed Window
Mond ay Morning Medi um Risk Chan ge Co nt rols 7 :00 AM to 8 :00 A M ET
T ue sd ay Mo rnin g Med ium Ris k Chang e Controls 7:00 A M to 8 :00 A M ET
Tuesd ay Evening Hig h Ris k Ch an g e Co ntro ls 7 :0 0 PM to 1 :00 A M ET
Wednesday Morning Me dium Ris k Ch a nge Control 7 :00 A M to 8:00 A M ET
Wednesday Even ing High Risk Chan ge Controls 7 :0 0 PM to 1 :00 A M ET
Thursday Morn ing Me dium Ri sk Ch ange Co ntrol 7:00 A M to 8 :00 A M ET
Thursday Eve ni ng Hig h Ri sk Ch ange Control s 7 :00 PM to 1 :00 A M ET
Frid ay Mo rni ng Repo rt s Changes 7 :00 A M to 8:0 0 AM ET (eve ry ot he r)
A manager must approve requests outs ide of these times , as they will require a change in scheduling and
resource allocation .
We will not make high -risk changes on the 15th, 16th or end of month. The end of the month is determined by
the last day of the month .
Highly comple x changes that involve multiple interfaces , significant down time or affect multiple clien ts are
normally scheduled Sunday morning between 12 :00 AM and 6 :00 AM ET .
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Proprietary and Confidential
City of Fort Worth Municipal Court Speedpay Business Requirements
OFFICIAL RECORD
CITY Sr::CRETARY
Page 37 of 38
Appendix F: Firewall Change Policy
Firewall changes are made on Wednesday mornings .
We will not make any fi rewall changes on the 1st , 15th , 16th , 30th , or 31st.
Only val id public source IP addresses can be added to our firewalls .
Private IP addresses are not routable over the i nternet and t herefore we cannot accept them as valid source
IPs to be put into our firewalls.
Examples of IP address that cannot be added :
• 1 O.x.x.x
• 172 .16 .x.x -172.31 .x.x
• 192 .168.x .x
Appendix G: Special Processing Requirements
{List mid-month , end of month and holiday processing schedule . This should be updated annually or as
needed .}
Appendix H: Special Support Instructions
{List anything that Support should know when troubleshooting or communicat ing with a client. Include
rollback instructions , SOL jobs and/or files , anything special set up by Deployments .}
Proprietary and Confidential Page 38 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements