HomeMy WebLinkAboutContract 41910-A8AMENDMENT NO. 8 TO
CITY SECRETARY CONTRACT NO. 41910
SYSTEM PURCHASE AGREEMENT
BETWEEN CITY OF FORT WORTH AND
MOTOROLA SOLUTIONS INC.
This Amendment No . 8 ("Amendment") to City Secretary Contract No . 419 10 System Pu rchase
Agreement ("Agreement"), is made and entered into by and between the City of Fort Worth (the
"City "), a home rule municipal corporation situated in portions of Tarrant , Denton , and W ise
Counties , Texas acting by and through Susan Alanis , its duly authorized Assistant City
Manager, and Motorola Solutions , Inc., ("Consultant"), acting by and through Dan Delaney its
duly authorized MSSI Vice President , collectively referred to as the "Parties."
RECITALS
The following provisions are true and correct and form the basis of this Amendment:
WHEREAS , on or about June 14, 2011 , the parties entered into a System Purchase Agreement
("Agreement") to purchase a P25 Radio Communication System . The Agreement is a pub li c
document on file in the City 's Secretary Office and referenced as City Secretary Contract No.
("CSC ") 4191 O; and
WHEREAS, on or about May 23 , 2012 , the parties subsequently amended the Agreement via
CSC No. 41910-A1 , to incorporate changes agreed to during t he Design Review and in
accordance with the Agreement , to modify pricing structure, system description , scope of
services , acceptance testing , equipment , L TE services , and other items as deemed necessary
and agreed to by the Parties; and further amended the agreement on or about May , 23 , 2012 ,
via CSC No . 4191 O-A2 , to extend the pr icing provision and modify provisions for equ ipment
storage; and further amended the Agreement on or about August 1, 2012 , via CSC No. 4191 O-
A-3 to incorporate changes in the Ast ro Repeater (ARS) site location from Texas Motor
Speedway ("TMS ") to American Tower Corporation Roanoke Site ("Roanoke ATC "); and further
amended the Agreement on or about January 25 , 2013 , via CSC No . 4191 O-A-4 to incorporate
changes for subscriber hardware and installations , training , and work at radio sites deemed
necessary and agreed to by the Parties; and further amended the Agreement on or about April
26 , 2013 , via CSC No. 41910-A-5 to incorporate changes in design , equipment , and installation
for work at Burnett Plaza Site , Roanoke Site , Bergh 2 site , and Eagle Mountain Site ; and further
amended the Agreement on or about August 20 , 2013 , via CSC No . 41910 -A6 to incorporate
changes in design , equipment , installation and work at Burnett Plaza Site, Eagle Mountain Site,
Rolling Hills Site , North Beach Site , Roanoke Site , Bergh Site , Bolt Street Site , and Westland 6
Site ; and further amended on or about September 16 , 2014 , via CSC No . 41910-A? to
incorporate changes in design , equipment , installation and implementation of Public Safety
Long Term Evolution (PS LTE) Radio Access Network (RAN) and Remot
Core/Gateway connected to and supported by the Harris County , T volved P cke b
OFFICIAL tf:.'-
CFW / M OTO ROLA
Amendment No. 8 to CSC No. 41910
Page 1
CITY SECRETARY
FT. WORTH, TX
(EPC); including Aeroflex Service Monitor and DiagnostX Tool. CSC Nos . 41910 , 41910-A1,
41910-A2 , 41910-A3 , 41910-A4 , 41910-A5 , 41910-A6 , and 41910-A? are hereby collectively
referred to as the ("Agreement"); and
WHEREAS , the Parties now wish to amend the agreement to incorporate changes in subscriber
services reconciliation , subscriber Flash returns , return SmartX training , Bergh 2 antenna
replacements , extension of system maintenance services through 2015 , and 10 NICE Systems
Inform concurrent user licenses with Installation.
NOW, THEREFORE , for good and valuable consideration , the receipt an d adequacy of which
are hereby acknowledged , the City and Consultant agree as follows:
1 .
The Agreement shall be modified to incorporate changes in equipment, installation and
implementation as agreed to by the Parties set forth herein and in Exhibit "A ," Change Order
No . 8 and the attached documents, including the Services Agreement Contract No.
S00001020876, Section 3 . Statements of Work , and Change Order 8 Pricing Summary 9-16-14,
all of which are attached hereto or incorporated by reference and hereby made part of this
Agreement.
2.
All other provisions of the Agreement that are not exp ressly amended herein shall
remain in full force and effect.
Executed on this the~ay of(/~ , 2014.
I
CITY OF FORT WORTH:
ATTEST:
CFW / MOTORO LA
Amendment No . 8 to CSC No. 41910
Page 2
MOTOROLA SOLUTIONS, INC.:
Date : / / -I 7 -/ Lf
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
,
By ~ Maieshi Fanner
Senior Assistant City Attorney
Contract Authorization:
M&C G-17303
Date Approved : June 14 , 2011
CFW / MOTOROLA
Am endment No . 8 to CSC No . 41910
Page 3
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
I
0 NIOTOROI..A SOLUTIONS
EXHIBIT "A"
Change Order No. 8
CHANGE ORDER
---------------------
Date : September 16, 2014
Project Name: Fort Worth P25 Upgrade Project -TX-101192A
Customer Name: City of Fort Worth
Customer Project Mgr: Alan Girton ---------------------
The purpose of this Change Order is to:
Additions , deletions, and pricing adjustments to include:
1. Subscriber Services Reconciliation
2. Subscriber Flash Returns
3. Return SmartX Training
4. Bergh 2 Antenna Replacements
5. Extension of System Maintenance Services through 2015
6 . 10 NICE Inform Concurrent User Licenses with Installation
Contract# City of Fort Worth : Contract 41910
Motorola Solutions Contract: 11-11006/DL
Contract Date: 6/23/11
In accordance with the terms and conditions of the contract identified above between the City of Fort
Worth and Motorola Solutions , Inc., the following changes are approved :
Contract Price Adjustments
Original Contract Value: $39,345,641.55
Previous Change Order amounts for Change Order numbers
I 0 I through I 7 I No Price Adjustments
Decrease project credit from
This Change Order: $2 ,318 ,602 .19 to $1 ,004 ,671.16 . Total
credit used with this change order is
$1 ,313,931 .03.
New Contract Value: $39,345 ,641 .55
C I f D t Ad" t t omp e 10n ae JUS mens
Original Completion Date : 12/31/2014
Current Completion Date prior to this Change Order: 2/28/2015
New Completion Date : N/A
Changes to System Purchase Agreement (SPA) Provisions:
There are no changes to the System Purchase Agreement (SPA) Provisions with this change order.
Fort Worth P25 Upgrade
Project
Page 1 of 2
• MOTOROLA SOLUTIONS CHANGE ORDER
Changes in Equipment:
The equipment changes are identified in the following attachment , which is incorporated into this Change
Order by this reference
1. Change Order 8 Pricin!l Summary -dated September 16, 2014
Chan es in Services:
I
The changes in services are identified in the following attachments , which are incorporated into this Change
Order by this reference :
I
1. Change Order 8 Pricing Summary -dated September 16, 2014
2 . Services Agreement , Contract Number: S00001020876
I 3 . System Maintenance Statement of Work-dated January 29, 2014
Schedule Chan es:
There are no schedule changes with this Change Order.
I Pn·c·1nn Channas· ··~ •• ,iy-•
The Price of the contract is not altered with this Change Order. As a result of this change order, the
outstanding project purchasing cre d it remaining avai lable for the C ity of Fort Worth is changed from
$2 ,318 ,602 .19 to $1 ,004 ,671 .16. Total credit used with this chanQe order is $1 ,313 ,931 .03.
I ~~:::~ ~=::~:~ty changes with this Change Order.
Customer Res onsibilities:
The changes in customer responsibilities are identifi ed in the following attachments , which are incorporated
into this Change Order by this reference:
1. Services Agreement , Contract Number: S00001020876
2. System Maintenance Statement of Work -dated January 29, 2014
Payment Schedule Changes:
January 1, 2015 -$800,000
Upon Final Acceptance -Remainin!l balance.
Unless amended above , all other terms and conditions of the Contract shall remain in full force . If there
are any inconsistencies between the provisions of this Change Order and the provisions of the Contract,
the provisions of the Change Order w ill pr vail.
Reviewed by : ~ l../ ... -.~·A --+--+---~~-----Date: ;o-7-2...0/r
Fort Worth P25 Upgrade
Project
anager
Page 2 of 2
'
I JI')~
. ,,
,. MOTOROLA SOLUTION.$
SERVICES AGREEMENT
Contract Numer: S00001020876 Attn: N ational Service Support/4th fl
1301 East Algonquin R oad Contract Modifier: RN27-MAY-14 13:19 :09
(800) 247-2346
Company Name :
Attn:
Billing Address:
City , State , Zip :
Date: 06/04/2014
Fort Worth , City of
1000 Throckmorton St
Fort Worth , TX , 76102
Required P.O.:
Customer#:
Bill to Tag#:
Contract Start Date :
Customer Contact: Contract End Date :
Phone : Anniversary Day :
Payment Cycle :
PO#:
QTY MODEL/OPTION SERVICES DESCRIPTION
1 P25 MAIN SYSTEM SY STEM SUPPORT SERICES
2 Maste r s ite Dispatch Service
12 Prime Site Network Mo nitoring Service
240 Sub Site Techni ca l Support Service
3 GTR 8000 SECURITY SERVICES
40 Dispatch Center Network Security Monitoring
MCC 7500 Secu rity Update Service
INFRASTRUCTURE REPAIR WITH ADVANCE
REPLACEMENT
P2 5 DYNAMIC SITE SYSTEM SUPPORT SERICES
RESILIANCE Dispatch Service
1 Backup Master Network Mon itoring Service
T ec hni ca l Support Service
SECURITY SERVICES
Network Security Monitoring
Security Up date Service
INFRASTRU CTURE REPAIR WITH ADVANCE
REPLACEMENT
CONNCT SYSTEM SUPPORT SERICES
1 ASR Dispatch Service
4 GTR 8000 Technical Support Service
INFRASTRUCTURE REPAIR WITH ADVANCE
RE PLACEMENT
NPSPAC SYSTEM SUPPORT SERICES
Ye s
101 2858843
0004
01/01/2015
12/31/2015
Dec 31st
ANNUAL
TBD
MONTHLY EXT
$ 5 ,725 .14
$ 3 ,953 .95
$ 22 ,892.37
$ 687.91
$ 1 ,765 .20
$ 681.42
$ 34.85
$ 315 .15
$ 900 .00
EXTENDED
AMT
$ 68 ,7 01.68
$ 47,447.40
'·
$ 274 ,708.44
$ 8 ,254 .92
$ 21 ,182.40
$ 8 ,177.04
$ 418.20
$ 3,781 .80
$ 10 ,800 .00
6 R emote Site Dispatch Se rvice
11 Quanta rs Network Monitoring Serv ic e
Te chn ic al Support Service
INFRASTRUCTURE REPAIR WITH ADVANCE $ 866.6 7 $ 10 ,400 .04
REPLACEMENT
ROANOKEASR SYSTEM SUPPORT SERICES $ 2 08 .4 7 $ 2 ,501 .6 4
1 ASR Dispat ch Se rv ice
4 GTR 8000 Netw o rk Monito ring Service
Te chnical Support S ervi ce
INFRASTRUCTURE REPAIR W ITH ADVANCE $ 35 2 .55 $ 4 ,230 .60
REPLACEMENT
ISS I SYSTEM SUPPORT SERICES $ 1,039.32 $ 12 ,471 .8 4
1 Network Gateway Dispatc h Service
Network Monitoring Serv ice
Technical Sup port Service
INFRASTRUCTURE REPAIR WITH ADVANCE $ 416 .6 1 $ 4 ,999.32
REPLACEMENT
1 SYSTEM MANAGER Managed Services $ 21 ,186.45 $ 2 54 ,23 7 .40
1 LOCAL SUPPORT Ons ite Infrastructure Response -Premiu m $ 57,327 .46 $ 68 7 ,9 29 .52
SERVICES Annua l Preven tative Ma intenance
Site Inspection
NICE GOLD LEVEL MAINTENANCE $ 7,6 40.06 $ 91 ,680 .72
3 Logging Recorde rs
SPECIAL INSTRUCTIONS -ATIACH Subtota l -Recurring Se rv ice $ 125 ,993 .58 $ 1,51 1,922 .96
STAT EME NT OF WORK FOR PERFORMANCE Subtotal -One-Time Event Services $ -$ -
DESCRIPTI O NS
Total $ 125 ,993 .58 $ 1,511 ,922.9 6
Ta xes $ -$ -
Gra nd Total $ 125 ,993.58 $ 1,511 ,922 .96
TH IS SERVICE IS S UBJEC T TO STATE AND LOCAL TAX ING JUR ISDICTIONS WH ERE
APPLICABLA, TO BE VERIF IED BY MOTOROLA
Subcontractor(s) City State
MOTOROLA SYSTEM SUPPORT CENTER ELGIN IL
MOTOROLA SSC NETWORK SECURITY
002 98 SCHAUMBURG IL
MOTOROLA SYSTEM SUPPORT CENTER-
NETWORK MGMT 00067 SC HAUMBURG IL
MOTOROLA SYSTEM SUPPORT CTR-CALL
CENTER 00066 SC HAUMBURG IL
MOTOROLA SYSTEM SUPPORT-SCHAUMBURG IL
MOTOROLA SOLUTIONS , IN C . T 6 SYSTEM FARM ERS
MANAGER (00197) BA NCH TX
DFW COMMUNICATIONS IN C ARLIN GTON TX
NICE SY STEMS INC R ES T O N VA . . .. The Motorola Service Terms and Cond1t1ons (Exh1b1t E3 to the SPA) will govern the performance of the services .
, ss+. Cl
TITLE
AUTHORIZED CUSTOMER SIGNATURE TITLE DATE
CUSTOMER (PRINT NAME)
AUTHORIZED CUSTOMER SIGNATURE TITLE DATE
CUSTOMER (PRINT NAME)
AUTHORIZED CUSTOMER SIGNATURE TITLE DATE
CUSTOMER (PRINT NAME)
/(-1'9-!l(
MOTOROLA REPRESENTATIVE (SIGNATURE) TITLE DATE
M I e 4&-&:I !J0 /t_ e
MOTOROLA REPRESENTATIVE (PRINT NAME)
SECTION 3
STATE MENTS OF WORK
3.1 NETWORK MONITORING, ONSIT E INFRASTRUCTURE
RESPONSE AND DISPATCH SERV ICE
Motorola will provide Network Monitoring , Dispatch Service and On-Site Infrastructure Response
services to Customer Systems . This service is applicable only for the ASTRO® 25 system.
The terms of this Statement of Work (SOW) are an integral part of the Motorola Service Terms and
Conditions or other applicable Agreement(s) with the Customer to which this SOW is appended and
made a part thereof by this reference.
1.0 Description of Services
Network Monitoring is a service designed to electronically monitor Elements of a Communication
System for Events, as set forth in the Monitored Elements Table. When the Motorola System Support
Center (SSC) detects an Event, trained technologists acknowledge and remotely diagnose the Event,
and initiate an appropriate response per the customer profile . Appropriate responses could include,
but are not limited to, continuing to monitor the Event for further development, transferring the Event
to Technical Support, or opening a Case for dispatch of a Servicer. If dispatched, the Servicer will
respond at the Customer location based on predefined Seve rity Levels set forth in the Severity
Definitions Table and Response times set forth in the On-Site Response Time Table in order to
Restore the System.
Motorola will provide Case management as set forth herein. The SSC maintains contact with the on-
site Servicer until System Restoral occurs and Case is closed. The SSC will continuously track and
manage Case activity from open to close through an automated Case tracking process.
2.0 Motorola Responsib ilities:
2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring
the ASTRO 25 Network.
2.2. If determined necessary by Motorola, provide Motorola owned equipment for monitoring
ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment, the
type of equipment and location installed is listed in the Motorola Owned & Supplied
Equipment Table.
2.3 . Verify Connectivity and Event monitoring prior to System Acceptance or Start Date.
2.4. Continuously receive data from Customer monitored System and Customer initiated service
requests.
2.5. Remotely access the Customer's System to perform remote diagnosis as permitted by
Customer.
2.6. Create a Case, as necessary. Gather information to perform the following:
2.6. l. Characterize the issue.
2 .6.2. Determine a plan of action.
City of Fort Worth , Te xas January 29, 2014
P25 System Mai ntenan ce Use or disclosure of this proposal is subject
to the restrictions on the cover page.
(1' Motorola Solutions Confiden tial Restricted Statements of Work 3-1
2.6 .3. Assign and track the Case to resolution.
2.7. Di spatch a Servicer, as required, by Motorola standard procedures and provide necessary Case
information.
2.8. Ensure the required personnel have access to Customer information as needed.
2.9. Disable and enable System device s, as nece ssary, for Servicers.
2.10 . Servicer will perform the following on-site:
2.10.1. Run diagnostics on the Infrastructure or FRU.
2.10.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola
may provide Infrastructure or FRU.
2.10 .3. Provide materials, tools, documentation, physical planning manual s, diagnostic/test
equipment and any other requirements necessary to perform the Maintenance service.
2.10.4. Ifa third party Vendor is needed to restore the System, the Servicer may accompany
that Vendor onto the Customer's premises.
2.11. Servicer will, upon concluding the issue is unrelated to Motorola Infrastructure covered by the
Motorola Service Agreement, perform the following:
2.11.1 Email the Customer's Help Desk, copying the Customer On Call Technician,
requesting the ticket be reassigned to the Customer On Call Technician.
2.11.2 Contact the Customer's Help Desk via voice call and request the ticket be reassigned to
the Customer On Call Technician.
2.11.3 If no response from the Customer On Call Technician has been received within 15
minutes of contacting the Customer's Help Desk, contact via voice call the Motorola
System Manager. 1
2.11.4 Upon receiving a response from the Customer On Call Technician or upon completing
the contact with the Motorola System Manager, be released from the System. 1
2.12. Verify with Customer that Restoration is complete or System is functional, if required by
Customer's repair Verification preference described in the Customer Support Plan. If
Verification by Customer cannot be completed within 20 minutes of Restoration, the Case will
be closed and the Servicer will be released.
2.13. Escalate the Case to the appropriate party upon expiration of a Respon se time .
2 .1 4. Close the Case upon recei vi n g notification from Customer or Servicer, indicating the Case is
resolved.
2.15. Notify Customer of Case Status, as described in the Customer Support Plan at the following
Case levels:
2.15.1. Open and closed; or
1 Motoro la System Manager mu st be on contract to provide this service
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
3-2 Statements of Work
City of Fort Worth, Texas
P25 System Maintenance
Moto rola Solutions Confidential Restricted (.D
2.15.2 . Open, assigned to the Servicer, arrival of the Servicer on site, deferred or delayed,
closed .
2.16. Respond in accordance to predefined Response times upon receipt from Customer of Customer
managed passwords required for proper access to the Customer's System.
2.17. Apply additional support charges above and beyond the contracted service agreements that may
app ly if it is determined that System faults were caused by the Customer making changes to
critical System parameters .
3 .0 Customer Responsibilities:
3.1. Allow Motorola Continuous remote access to obtain System availability and performance data.
3 .2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated
access for SNMP traps ( outbound) and ZDS polling (inbound). Also provide continuous utility
service to any Motorola equipment installed or utilized at Customer's premises to support
delivery of the Service .
3.3. Unless otherwise spec ified , Motorola recommends a private network connection for all other
Systems. Provide Motorola with predefined Customer information and preferences prior to
Start Date necessary to comp lete Customer Support Plan., including, but not limited to:
3 .3 .1.1. Case notification preferences and procedure.
3 .3 .1.2. Repair Verification Preference and procedure.
3 .3 .1.3. Database and escalation procedure forms .
3 .3 .1.4. Submit changes in any information supplied in the Customer Support Plan to the
Account Services Manager.
3.4. Provide the following information when initiating a service request: 2
3.4.1. Assigned System ID number.
3.4.2. Problem description and site location.
3.4.3. Other pertinent information requested by Motoro la to open a Case .
3.5. Notify the SSC when Customer performs any activity that impacts the System. (Activity that
impacts the System may include, but is not limited to, installing software or hardware upgrades ,
performing upgrades to the network, or taking down part of the system to perform
maintenance.)
3.6 Contact the Motorola Servicer upon being reassigned a ticket unrelated to Motorola
Infrastructure covered by the Motorola Service Agreement within 15 minutes of the Servicer
contacting the Customer's Help Desk .
3.7 Include in the Change Management Approvals the Motorola System Manager when the
fo ll owing occurs: 1
3. 7 .1 Any changes related to the Dispatch Operator Positions Configuration.
2 Should System Manager and Local Support Service s be purchased through Motorola, this respon si bi lity shall be the
re sponsibility of the Motorola System Manager and/or the Motoro la Technicians or Motorola Authorized Technicians.
City of Fort Worth , Texas
P25 System Ma intenance
Q.} Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
Statements of Wo rk 3-3
3.7.2 Rekey of Agencies Mobiles or Portables.
3.7.3 Rekey of the Di s patch Operator Pos itions .
3.7.4 Any activity related to Infrastructure covered under the Motorola Service Agreement.
3.8. Allow Servicer s access to Equipment (including any Connectivity or monitoring equipment) if
remote service is not pos si ble .
3.9. Allow Servicers access to remove Motorola owned monitoring equipment upon cancellation of
service.
3.10. Supply Infrastructure or FRU , as applicable, in order for Motorola to Res tore the System.3
3 .11. Maintain and store in an easy accessible location any and all Software needed to restore the
system. 4
3 .12 . Maintain and store in an easily accessible location proper Sy stem backups.4
3.13. Verify with the SSC that Restoration is complete or System is functional , if required by the
Repair Verification Preference provided by Customer.
3 .14. Provide all Customer managed passwords required to access the Customer's Sy stem to
Motorola upon request or when opening a Case to request service support or enable Response
to a technical issue.
3 .15 . Pay additional support charges above and beyond the contracted service agreements that may
apply if it is determined that System faults were caused by the Customer making changes to
critical System parameters.
3 .16 . Cooperate with Motorola and pe rform all acts that are reasonable or necessary to enable
Motorola to provide the services de scribed in this SOW.
4 .0 Covered Sites
4.1. SZ044Al -MASTER (P25). Located at 6869 Bowman Roberts Rd , Fo rt Worth, TX 76176.
4 .2. SZ044A1Bl _(DSR)-MASTER (P25 )(DSR). Located at 305 N O 'Connor Rd , Irving , TX
75061.
4.3 . SZ044Al01 -EAGLE MOUNTAIN (LA YER 1 PRIME). Located at 6869 Bowman Roberts
Rd. Fort Worth , TX 76176 .
4.4. SZ044A10101 -Ll Burnett Pl aza. Located at 801 Cherry St, Fort Worth, TX 76 102 .
4.5. SZ044A10102-Ll Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040.
4 .6. SZ044A10103-Ll Rolling Hills. Located at 25 00 SE Loop 82 0, Fort Worth, TX 76140 .
SZ044A10104-Ll North Beach. Located at 4705 Ray White Ro ad, Fort Worth, TX 76248.
4.7. SZ044Al0104-Ll North Beach. Located at 4705 Ray White Road , Fort Worth, TX 76248.
3 Should Infr as tructure Repair with Adv an ce Replacement or Infrastructure Repair be purch ase d thr ough Motorola, thi s
responsibility sha ll be the respo nsibility of Mo toro la.
4 Should Mo torola System Manage r be purchase d thr ough Motoro la, this re sponsib ility shall be the re sponsibility of the
Motoro la Syste m Manage r.
January 29, 20 14
Us e or di sclosure of this proposal is subject
to th e restrictions on th e cover page .
3-4 Statements of Work
City of Fort Worth, Texas
P25 System Maintenance
Motorola Solu tions Confidential Restricted Q.l
4.8. SZ044A10105-Ll Eagle Mountain. Loc ated at 6869 Bowman Roberts Rd, Fort Worth, TX
76 176 .
4 .9 . SZ044A10 106 -L l Westland 6 . Located at 10 201 Chapin Road, A ledo , TX 76008 .
4.1 0. SZ044A102-ROLLING HILLS (LA YER 2 PRJ ME). Located at 2500 SE Loop 82 0, Fort
Wo rt h, TX 76140 .
4.11. SZ044A 1020 1-L2 Burnett P laza. Located at 80 1 Cherry St, Fort Worth, TX 76 102 .
4 .12 . SZ044A I 0202-L2 Bergh. Located at 11 149 Trinity Bl vd , Euless, TX 76040.
4 .13 . SZ044Al0203-L2 Ro ll ing H ill s. Located at 2500 SE Loop 82 0, Fort Worth, TX 76140 .
4 .14. SZ044A l 0204-L2 North Beach . Located at 4705 R ay White Road, Fort Worth , TX 76 248 .
4.1 5 . SZ 044A10205-L2 Eagle Mountain . Locat ed at 6 869 Bowm an R oberts R d, Fort Wo rth, TX
76176 .
4.16. SZ044A10206-L2 Westland 6. Located at 10 20 1 Chapin Road, A ledo , TX 76008.
4.17 . SZ044A 106-Roanoke AS R . Locate d at 2521 Highway 11 4 , Fort Worth, TX 76 177.
4 .18 . SZ044AID1 -R adi o Shop. Locat ed at 15 15 11th Ave , Fort Worth , TX 76102.
4 .19 SZ 044A ID 2-B OLT STREET. Located at 3000 W . B olt , Fort Worth, TX 76110.
4 .2 0 SZ044A ID 3-ALT PSAP . Locate d at 10 00 T hr ockmorton St , Fort Worth , TX 76 102 .
4 .2 1 SZ044A 199 -D all as ISS I. L ocat ed at 6869 Bowman R oberts Rd, Fort Worth , TX 76176.
Severity Definitions Table
Severity Level
Severity 1
Seve ri ty 2
Severity 3
City of Fort Worth, Texas
P25 System Mainte na nce
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(.D Motorola Solutions Confidential Restricte d
Problem Types
Response is prov ided cont inu ous ly .
Maj o r System fai lure .
25 % of System down .
25 % of Site chan ne ls down .
This le ve l is meant to represent a major issue t ha t re sults in an unusable
system , sub-system , Product , or crit ical features from t he Custo mer's
perspecti ve . No Wor k-aro und or immediate so lutio n is avai lable .
Response during Standa rd Business Day .
Sign ificant System Impairment not to exceed 25 % of system down .
System problems presently being monito red .
Th is level is meant to represent a mode rate issue that limits a Custome r's
norma l use of the system , sub-system , product , or major non -criti cal
features from a Cus tomer's perspective .
Respo nse du ring Standard Busin ess Day.
Inte rmitten t system issues .
Info rmat ion questions .
Upgrad es/preventat ive main tenan ce .
Th is lev el is meant to represent a minor issu e t hat does not pre c lude us e of
the system , s ub-syste m , product , or cr itic al f eatu re s from a Customer's
January 29, 20 14
Us e or disclos ure of thi s prop osal is s ubj ect
to the res trictions on the co ver pag e.
State men ts of Wo rk 3-5
Severity Level Problem Types
perspective. It may also represent a cosmetic issue, including
documentation e rrors , general usage questions, recommendations for
product enhancements or modifications , and scheduled events such as
preventative maintenance or product/system upgrades .
On-Site Response Time Table (Customer's Response Time Classification is
designated in the Service Agreement).
Severity Level Dedicated Technician Response Time
Severity 1 Within 1 hours from receipt of Notification
Continuously
Severity 2 Within 4 hours from receipt of Notification
Standard Business Day
Severity 3 Within 24 hours from receipt of Notification
Standard Business Day
Appendix 1
Motorola Owned & Supplied Equipment Table
Equipment Type Location Installed
Firewall/Router Master Site
System Support Server Master Site for each Zone
Monitored Elements Table
System Type Equipment
January 29, 2014
ASTRO 25 (release 7.0-and
higher)
SECURITY ELEMENTS
Monitoring and managing
Security Elements is dependent
on Customer purchasing and
Core Security Management
Server as Equipment with the
Customer System.
Use or disclosure of this proposa l is subject
to the res t rictions on the cover page.
3-6 Sta temen ts of Work
Packet Routing Network ; Zone Controllers; Database Server;
FullVision Server; UEM Server; Zone Statistical Server; Air
Traffic Router; System Statistics Server; User Configuration
Server ; Packet Data Gateway Server; PBX ; Interconnect
Server ; Motorola Gold Elite Gateway (MGEG); AEB ; CEB ;
Conventional Channel Gateway (CCGW); Core , Exit , Gateway,
Peripheral , Border , and Site routers , HP Switches master ,
prime , console (MCC 7500) and repeater sites switches ,
GGSN ; CWR. .
Simulcast RF Site (Site Controllers , Comparators, Stations);
lntelli Repeater RF Site (Stations); lntelli Site Repeater RF Site
(Site Controllers , Stations). The SMARTX bo x is a transparent
bo x that connects the legacy equipment to ASTRO core . The
SMARTX box is not part of the monitored elements .
DOES NOT INCLUDE MONITORING OF ANYTHING
OUTSIDE OF THE RADIO NETWORK UNLESS
SPECIFICALLY STATED.
If Motorola Security Monitoring service is purchased -Core
Security Management Server , Intrusion Detection Sensor,
Firewall , Anti-virus Application , Servicer Authentication ,
Centralized Logg ing Server.
C ity of Fort W o rth , T exas
P25 Syste m Ma intenance
Motorola Sol utions Confidential Restricted (1l
3.2 TECHNICAL SUPPORT SERVICE
1.0 Description of Services
The Technical Support service provides centralized remote telephone support for technical issues that
require a high level of communications systems expertise or troubleshooting on Equipment. The
Motorola System Support Center's (SSC) Technical Support Operation is staffed with technologists
who specialize in the diagnosis and resolution of system performance issues. Technical Support
Service: (i) does not include software upgrades that may be required for issue resolution ; (ii) does not
include Customer training; (iii) is only availab le for those system types supported and approved by
Technical Support Operations and (iv) limited to Infrastructure currently supported by Motorola.
Technical Support is applicable to the ASTRO® 25 System.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service
Terms and Conditions or other applicable Agreement to which it is attached and made a part thereof
by this reference.
2.0 Motorola has the following responsibilities :
2.1 . Respond to requests for Technical Support for the Restoration of failed Systems and diagnosis
of operation problems in accordance with the response times set forth in the Remote Technical
Support Response Times Table and the Severity Level defined in the Severity Definitions
Tab le.
2.1. l. Iflnfrastructure is no longer supported by Motorola, Technical Support will diagnosis
the System but may not be able to resolve the issue without the Customer replacing the
Infrastructure.
2.2. Advise caller of procedure for determining any additional requirements for issue
characterization, and Restoration which includes providing a known fix for issue resolution
when available.
2.3. Attempt remote access to System for remote diagnostics, when possible.
2.4. Maintain communication with the Servicer or Customer in the field until close of the Case, as
needed .
2.5. Coordinate technical resolutions with agreed upon third party Vendor(s), as needed.
2.6. Escalate and manage support issues, including Systemic issues, to Motorola engineering and
product groups, as applicable.
2 .7 . Escalate the Case to the appropriate party upon expiration of a Response time.
2.8 . Provide Configuration Change Support and Work Flow changes to Systems that have dial in or
remote access capability.
2.9. Determine, in its sole discretion , when a Case requires more than the Technical Support
services described in this SOW and notify Customer of an alternative course of action .
City of Fort Worth , Texas
P25 System Ma intenance
Q;.l Motorola Solutions Confidential Restricted
January 29, 2014
Use or discl osure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-7
3.0 Customer has the following responsibilities :
3. l. Provide Motorola with predefined information prior to Start Date necessary to complete
Customer Support Plan.
3 .1.1. Submit changes in any information supplied in the Customer Support Plan to the
Account Services Manager.
3.2 . Contact the SSC in order to access the Technical Support Operation, provide name of caller,
name of Customer, System ID number, Service Agreement number, site(s) in questions, and
brief description of the problem .2
3.3. Supply on-site presence when requested by System Support Center.5
3.4. Validate issue resolution prior to close of the Case .2
3.5. Allow Motorola remote access to the System by equipping the System with the necessary
Connectivity .
3.6. Acknowledge that Cases will be handled in accordance with the times and priorities as defined
in Remote Technical Support Response Times Table and the Severity Level defined in the
Severity Definitions Table.
3 .7. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable
Motorola to provide the Technical Support service to Customer.
4.0 Covered Sites
4.1. SZ044Al-MASTER (P25). Located at 6869 Bowman Roberts Rd, Fort Worth, TX 76176.
4.2. SZ044A1Bl_(DSR}-MASTER (P25)(DSR). Located at 305 N O'Connor Rd, Irving, TX
75061.
4.3. SZ044A101-EAGLE MOUNTAIN (LAYER I PRIME). Located at 6869 Bowman Roberts
Rd. Fort Worth, TX 76176.
4.4. SZ044AI0101 -Ll Burnett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102.
4.5 . SZ044A10102-Ll Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040.
4.6. SZ044A10103 -Ll Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
4.7. SZ044Al0104-Ll North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248.
4.8. SZ044A10105-Ll Eagle Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176.
4.9. SZ044A10106-Ll Westland 6. Located at 10201 Chapin Road, Aledo, TX 76008.
4.10. SZ044Al02-ROLLING HILLS (LA YER 2 PRIME). Located at 2500 SE Loop 820, Fort
Worth, TX 76140 .
4.11. SZ044A10201 -L2 Burnett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102.
4.12 . SZ044A10202-L2 Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040.
5 Should Local Support Services be purchased through Motorola , this responsibility shall be the responsibility of the
Motorola Technicians or Motorola Authorized Technicians .
January 29 , 2014
Use or disclosure of this proposal is subje ct
to the restrictions on the cover page .
3-8 Statements of Work
City of Fort Worth , Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted Q.)
4.13. SZ044A10203-L2 Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
4.14. SZ044Al0204-L2 North Beach . Located at 4705 Ray White Road, Fort Worth, TX 76248.
4.15. SZ044A10205-L2 Eagle Mountain. Locate d at 6869 Bowman Roberts Rd, Fo rt Worth, TX
76176.
4.16. SZ044Al0206-L2 Westland 6 . Located at 10201 Chapin Road, A ledo, TX 76008.
4 .17. SZ044Al06-Roanoke ASR. Located at 2521 Highway 114, Fort Worth, TX 76177.
4.18. SZ044AID 1-Radio Sh op. Located at 1515 11th Ave, Fort Worth , TX 76102 .
4 .1 9 SZ044AID2-BOLT STREET. Located at 3000 W. Bolt, Fort Worth, TX 76 11 0.
4 .20 SZ044AID3-ALT PSAP. Located at 1000 Throckmorton St, Fort Worth, TX 76102.
4.2 1 SZ044A 199 -Dall as ISS I. Locat ed at 6869 Bowman Roberts Rd, Fort Worth, TX 76176.
Severity Definitions Table
Severity Level Problem Types
Severity 1 . Response is provided continuously . . Major System failure . . 25 % of System down .
. 25 % of Site channels down . . This level is meant to represent a majo r issue that results in an un usable
system , sub-system , Product , o r cri t ical features from the Custom er's
perspective. No Work-around or immed iate solution is ava ilable.
Severity 2 . Response during Standard Business Day .
. Significant System Impairment not to exceed 25 % of system down . . System problems presently being monito red .
. This level is meant to represent a moderate issue that li mits a Customer's
norma l use of the system , sub-system , product , or major non-critical
features from a Customer's perspect ive .
Severity 3 . Response du ri ng Standard Business Day .
. Inte rmittent system issues . . Info rmation questions . . Upgrades/p reventative maintenance . . This level is meant to represent a minor issue that does not preclude use
of the system , sub-system , product , or cri t ical features from a Custome r's
perspective. It may al so represent a cosmet ic issue , including
documentation errors , gene ral usage questions , re commendations fo r
product enhancements or modifi cations , and schedul ed events such as
preventative ma intenance or product/system upgrades .
Remote Technical Support Response Times Table
SEVERITY
Severity 1
Severity 2
Seve ri ty 3
City of Fort Worth, Texas
P25 System Maintenance
RESPONSE -
Within 1 Hour from receipt of Notifi cation , Continuo usl y
With i n 4 Hours f rom re ceipt of Notification , Standard Bus iness Day
Within ne xt Business Day , Stan da rd Busine.ss Day
Ja nuary 29 , 20 14
Use or disclosure of t his proposal is subject
to the restrictions on the cover page.
(» Motorola Solutions Confidential Restricted Statements of Work 3-9
3.3 ASTRO ® 25 NETWORK & SECURITY MONITORING, SECURITY
UPDATE SERVICE, ONSITE INFRASTRUCTURE RESPONSE
AND DISPATCH SERVICE
Overview: Network & Security Monitoring is a bundled service offering that provides Network
Monitoring, Security Monitoring, Security Update Service, Dispatch and OnSite Infrastructure
Response services to the Customer. This service is applicable only for the following system types :
ASTRO 25 current shipping System Release and three prior System Releases.
Defin itions
Terms that are capitalized but not defined in this Statement of Work shall have the definition given to
such terms in the Service Terms and Conditions, the Communications System Agreement or other
applicab l e agreement. The following terms have the following meanings:
• Non-Motorola Software: Software whose copyright is owned by a party other than Motorola or its
affiliated company, including but not limited to the anti-virus definitions, operating system
software patches and signature files that will be pre-tested pursuant to this Statement of Work.
• Supported System Release: Security Update Service supports the current ASTRO 25 7.X System
Releases and 3 previous System Releases.
1.0 Description of Services
ASTRO 25 Network & Security Monitoring includes the monitoring of radio system infrastructure as
well as monitoring and managing the Motorola security equipment present on the Customer's System.
Monitoring security equipment requires Customer to purchase a Core Security Management Server
with Customer's System. Motorola will monitor Elements of a System for Events, as set forth in the
Monitored Elements Table below.
When the Motorola System Support Center (SSC) detects an Event, trained technologists will
acknowledge the Event, run remote diagnostic routines, and initiate an appropriate Response.
Appropriate responses could include, but are not limited to, continuing to monitor the Event for
further development, attempting remote Restoral, or transferring the Event by opening a Case for
dispatch of a Servicer. If dispatched, the Servicer will respond at the Customer location based on
predefined Severity Levels set forth in the Severity Definitions Table a nd Response times set forth in
the On-Site Response Time Table in order to Restore the System.
Security Update Service provides the latest anti-virus definitions, intrusion detection sensor (IDS)
signature updates (ONLY for IDS supplied to Customer by Motorola), Microsoft and Solaris
operating system security patches that have been pre-tested on a Motorola test system to verify
compatibility with the ASTRO 25 System.
Motorola will proactively manage the security Elements present on the System as needed to mitigate
the risk of v ulnerability such as a virus, worm or other intrusive attack on the System. This may
include periodically deploying the latest release of pre-tested anti-virus definitions to the anti-virus
management server and updating the intrusion detection sensor signature files on the network barrier
(ONLY for IDS supplied to Customer by Motorola and if present on the System) as determined by
Motorola. Motorola will also modify intrusion sensor settings and update firewall settings as
determined by Motorola and will notify Customer of such modifications.
Motorola will provide Case Management as set forth herein. The SSC maintains contact with the on-
site Servicer until System Restoral occurs and Case is closed. The SSC will continuously track and
manage Case activity from open to close through an automated Case tracking process.
January 29, 2014
Use or disclosure of this proposa l is subject
to the restrictions on the cover pag e.
3-10 Statements of Wo rk
City of Fort Worth , Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted Q.l
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service
Terms and Conditions or other applicable Agreement(s) to which it is attached and made a part
thereof by this reference.
2 .0 Motorola has the following respons ibilitie s:
2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring
ASTRO 25 System . The Connectivity Matrix set forth below further describes the Connectivity
options.
2.2. If determined necessary by Motorola, provide Motorola owned equipment for monitoring
ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment, the
type of equipment and location installed is listed in the Motorola Owned & Supplied
Equipment Table.
2.3. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date.
2.4. Coordinate with Customer to maintain Motorola service authentication credentials.
2.5. Continuously receive service requests.
2.6. Perform Continuous monitoring of System Elements as set forth in the Monitored Elements
Table.
2. 7 . Interpret System Events and determine appropriate Response. An appropriate Response could
include the following actions: notify customer of activity, continue monitoring the Event for
further development, review System log files or transfer the Event information via a Case for
dispatch of a Servicer.
2.8. Respond in accordance to predefined Response times upon receipt from Customer of Customer
managed passwords required for proper access to the Customer's System .
2.9. Remotely access the Customer's System to perform remote diagnostics as permitted by
Customer.
2.10. Attempt remote Restoral, as appropriate. Some System functions may be disrupted as necessary
to maintain System integrity until further validation of the Event occurs. This may include
shutting down applications, applying security tools, resetting box, or instructing Servicer to
reload applications and operating system software as necessary.
2.11. Create a Case as necessary when service requests are received. Gather information to perform
the following:
2.11 . l. Characterize the issue.
2.11.2. Determine a plan of action.
2.11.3. Assign and track the Case to resolution.
2.12 . Dispatch a Servicer, as required, by Motorola standard procedures and provide necessary Case
information.
2.13. Ensure the required personnel have access to Customer information as needed.
2.14. Disable and enable System devices, as necessary, for Servicers .
2.15. Servicer will perform the following on-site:
City of Fort Worth , Texas
P25 System Maintenance
~ Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
Statements of Work 3-11
2.15.l. Run diagnostics on the Infrastructure or FRU.
2.15.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola
may provide Infrastructure or FRU.
2.15 .3. Provide materials, tool s, documentation, physical planning manuals, diagnostic/test
equipment and any Security requirements nece ssary to perform the Maintenance
service.
2 .15.4. Ifa third party Vendor is needed to restore the System, the Servicer may accompany
that Vendor onto the Customer's premises.
2 .1 6. Verify with Customer that Restoration is complete or System is functional, if required by
Customer's repair Verification preference described in the Customer Support Plan. If
Verification by Customer cannot be completed within 20 minutes of Restoration, the Case will
be closed and the Servicer will be released.
2.17. Escalate the Case to the appropriate party upon expiration of a Response time .
2.18. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is
resolved.
2 .1 9. Notify Customer of Case Status, as described in the Customer Support Plan at the following
Case levels:
2.19 .1. Open and closed; or
2.19 .2. Open , assigned to the Servicer, arrival of the Servicer on site, deferred or del ayed,
closed.
2.20. Obtain anti-virus definitions for the Microsoft Windows platform, intrusion detection sensor
(IDS) signatures for Motorola supplied IDS, Microsoft and Solaris operating system security
patches /updates, as available, from Motorola selected commercial suppliers.
2.21. Evaluate anti-virus definitions classified as Category 4 (Severe, difficult to contain) and
Cat egory 5 (Very Severe , very difficult to contain) by Motorola selected commercial supplier to
determine if a high-priority release is required. Motorola in its di scretion will determine the
urgency of the update based on the impact to the System.
2.22. Test anti-virus definitions, intrusion detection sensor signatures for Motorola supp li ed IDS,
Microsoft and Solaris operating system security patches/updates by deploying them on a
dedicated test System with the standard supported configurations, which include Motorola's
then current approved cohabitated app lications for current System Release and three previous
System Releases .
2 .23. Confirm that tested anti-virus definitions, intrusion detection sensor signatures for Motorola
supp lied IDS, and operating system security patches/updates do not degrade or compromise
System functionality on dedicated test System within the standard supported configurations .
2 .24. Address is sues identified during te sting to support functionality by working with Motorola
selected commercial supplier or Motorola product development engineering team.
January 29, 2014
Us e or disclosure of this proposal is Subject
to the restrictions on the cover page.
3-12 Statements of Work
City of Fort Worth, Texas
P25 System M aintenance
Motorola Solutions Confidential Restricted Q.l
2.25. Deploy pre-tested updates weekly to anti-virus management server and intrusion detection
sensor for Motorola supplied IDS (if pre sent on the System) upon successful completion of the
weekly test cycle to be completed one week after release by commercial supplier unless an
issue is detected or as determined necessary by Motorola. High-priority anti-virus definition
releases will be made available within 24 hours of commercial supplier release or at Motorola's
discretion.
2.26. Notify Customer when anti-virus definition updates and intrusion detection sensor signatures
have been deployed on Customer system.
2.27. Release and notify Customer when Microsoft and Solaris operating system security
patches/updates are certified and available with instructions for obtaining patch for Customer
deployment on the Customer system. Microsoft operating system security update s will be
released monthly as available from Motorola selected commercial supplier upon successful
completion of monthly test cycle . Solaris operating system security patches will be released
quarterly upon successful completion of quarterly test cycle or at Motorola's discretion.
2.28. Maintain annual Customer licenses for anti-virus definitions and intrusion detection sensor
signatures for IDS supplied to Customer by Motorola with Motorola selected commercial
supplier.
2.29. Apply additional support charges above and beyond the contracted service agreements that may
apply if it is determined that System faults were caused by the Customer making changes to
critical System parameters .
3.0 Customer has the following responsibilities :
3.1. Allow Motorola Continuous remote access to obtain System availability, performance and
configuration data .
3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated
access for SNMP traps ( outbound) and ZDS polling (inbound).
3.3. Provide continuous utility service to any Motorola equipment installed or utilized at Customer's
premises to support delivery of the Service .
3.4. Maintain and manage any equipment outside of the System.
3.5. Deploy pre -tested operating system software patches on the System.4
3 .6 . Provide Motorola with predefined Customer information and preferences prior to Start Date
necessary to complete Customer Support Plan.
3 .6.1. Provide 7 /24 security contact and escalation li st.
3 .6 .2. Case notification preferences and procedures.
3.6.3. Repair Verification preference and procedure.
3.6.4 . Database and escalation procedure forms.
3.6.5. Submit changes in any information supplied in the Customer Support Plan to the
Account Services Manager.
3.7. Provide the following information when initiating a service request: 2
3. 7 .1. Assigned System ID number.
City of Fort Worth, Texas January 29, 2014
P25 System Maintenance Use or disclosure of this proposal is subject
to the restrictions on the cover page.
(1' Motorola Solutions Confidential Restricted Statements of Work 3-13
3. 7.2. Problem description and site location.
3.7.3. Other pertinent information for Motorola to open a Case.
3.8. Provide all Customer managed passwords required to access the Customer's System to
Motorola upon request or when opening a Case to request service support or enable Response
to a technical issue.
3.9. Notify the SSC when Customer performs any activity that impacts the System. (Activ ity that
impacts the System may include, installing software or hardware upgrades , performing
upgrades to the network, or taking down part of the System to perform maintenance.) 4
3.10. As necessary, upgrade System to Supported System Release .
3 .11. A ll ow Servicers access to Equipment (including any Connectivity or monitoring equipment) if
remote service is not possible.
3 .12. Allow Servicers access to remove Motorola owned server upon cancellation of service.
3.13. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System.3
3.14. Maintain and store in an easily accessible location System backups and any/all Software needed
to restore the System.2
3 .15. Verify with the SSC that Restoration is complete or System is functional, ifrequired by the
Repair Verification Preference provided by Customer.
3.16. Comply with the terms of the applicable license agreements between Customer and the Non-
Motorola Software copyright owners .
3 .17. Cooperate with Motoro la and perform all acts that are reasonable or necessary to enable
Motorola to provide the services described in this SOW.
4 .0 Covered Sites
4.1. SZ044A I -MASTER (P25). Located at 6869 Bowman Roberts Rd, Fort Worth, TX 76176.
4.2. SZ044AIB1 _(DSR)-MASTER (P25)(DSR). Located at 6869 Bowman Roberts Rd, Fort
Worth, TX 76176 .
4.3. SZ044A101 -EAGLE MOUNTAIN (LA YER 1 PRIME). Located at 6869 Bowman Roberts
Rd. Fort Worth, TX 76176.
4.4. SZ044Al0101 -Ll Burnett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102.
4.5. SZ044Al0102-Ll Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040 .
4.6. SZ044Al0103-Ll Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140 .
4.7 . SZ044A10104-Ll North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248 .
4.8. SZ044Al0105-Ll Eagle Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176.
4.9. SZ044Al0106-Ll Westland 6. Located at 10201 Chapin Road , Aledo , TX 76008.
4.10. SZ044Al02-ROLLING HILLS (LAYER 2 PRIME). Located at 2500 SE Loop 820, Fort
Worth, TX 76140.
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
3-14 Statements of Work
City of Fort Worth, Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted (1.)
4.11. SZ044AI0201 -L2 Burnett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102.
4 .1 2. SZ044AI0202-L2 Bergh . Located at 11149 Trinity Blvd, Euless, TX 76040.
4.13. SZ044AI0203 -L2 Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
4.14. SZ044AI0204-L2 North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248.
4.15. SZ044A10205-L2 Eagle Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176.
4.16 . SZ044A10206-L2 Westland 6. Located at 10201 Chapin Road, Aledo, TX 76008.
4.17. SZ044A106-Roanoke ASR. Located at 2521 Highway 114, Fort Worth, TX 76177
4.18. SZ044A1Dl-Radio Shop. Located at 1515 11th Ave, Fort Worth, TX 76102.
4.19 SZ044A1D2-BOLT STREET. Located at 3000 W. Bolt, Fort Worth, TX 76110.
4.20. SZ044A1D3 -ALT PSAP. Located at 1000 Throckmorton St, Fort Worth, TX 76102.
5.0 WARRANTIES AND DISCLAIMER:
Motorola warrants that its services will be free of defects in materials and workmanship for a period
of ninety (90) days following completion of the service. Your so le remedies are to require Motorola
to re-perform the affected service or at Motorola's option to refund, on a pro-rata basis, the service
fees paid for the affected service.
During the applicable Warranty Period, Motorola warrants that the tested anti-virus definitions ,
intrusion detection sensor signatures, and operating system security updates/patches do not degrade or
compromise System functionality, and that after incorporation of the tested Software updates, the
System Software, when u se d properly and in accordance with the Documentation, will be free from a
reproducible defect that eliminates the functionality or succe ssful operation of a feature critical to the
primary functionality or successful operation of the Software . Product and Software documentation
that specifies technical and performance features and capabilities, and the user, operation and training
manuals for the Software (including all physical or electronic media upon which this information is
provided) are collectively referred to as "Documentation." Whether a defect occurs will be
determined solely with reference to the Documentation. Motorola does not warrant that Customer's
use of the Software or Products will be uninterrupted or error-free or that the Software or the Products
will meet Customer's particular requirements .
MOTOROLA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO PRE-TESTED
ANTI -VIRUS DEFINITIONS, OPERATING SYSTEM SOFTWARE PATCHES, AND
INTRUSION DETECTION SENSOR SIGNATURE FILES, EXPRESS OR IMPLIED ,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHER, MOTOROLA DISCLAIMS
ANY WARRANTY CONCERNING THE NON-MOTOROLA SOFTWARE AND DOES NOT
GUARANTEE THAT CUSTOMER'S SYSTEM WILL BE ERROR-FREE OR IMMUNE TO
VIRUSES OR WORMS AS A RESULT OF THESE SERVICES.
City of Fort Worth, Texas
P25 System Maintenance
~ Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclos ure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-15
Severity Definitions Table
Severity Level Problem Types
Severity 1 . Response is provided continuously . . Major System failure . . 25 % of System down . . 25 % of Site channels down .
. This level is meant to represent a major issue that results in an unusable
system , sub-system , Product , or critical features from the Customer's
perspective. No Work-around or immediate solution is available.
Severity 2 . Response during Standard Business Day . . Significant System Impa irment not to exceed 25 % of system down . . System problems presently being monitored . . This level is meant to represent a moderate issue that limits a Customer's
normal use of the system , sub-system , product , or major non-critica l
features from a Customer's perspective.
Severity 3 . Response during Standard Business Day . . Intermittent system issues . . Information questions . . Upgrades/Preventative maintenance . . This level is meant to represent a minor issue that does not preclude use
of the system , sub-system , product , or critical features from a Customer's
perspective . It may also represent a cosmetic issue, including
documentation errors , general usage questions , recommendations for
product enhancements or modifications , and scheduled events such as
preventative maintenance or product/system upgrades.
On-Site Response Time Table (Customer's Response Time Classification is
designated in the Service Agreement).
Severity Level Dedicate Technician Response Time
Severity 1 Within1 hours from receipt of Notification
Continuously
Severity 2 Within 4 hours from receipt of Notification
Standard Business Day
Severity 3 Within 24 hours from receipt of Notification
Standard Business Day
Motorola Owned & Supplied Equipment Table
Equipment Type Location Installed
Firewall/Router
System Support Server
January 29, 20 14
Use o r disclos ure of this proposa l is subject
to the restrictions on the cover page .
3-16 Statements of Work
Master Site
Master Site for each Zone
Ci ty of Fort W orth , T exa s
P25 System M ai ntenance
Motorola Solutions Co nfidential Restricted CD
Monitored Elements Table
(Listed by Techno lo gy)
System Type Equipment
ASTRO 25 (release 7 .x) Packet Routing Network; Zone Controllers ; Database Server;
FullVision Server; Zone Statistical Server; Ai r Traffic Router ;
System Statistics Server; User Configuration Server; Packet Data
Gateway Server; PBX ; Interconnect Server; Motorola Gold El ite
Gateway (MGEG); AEB ; CEB ; Conventional Channel Gate way
(CCGW); Simulcast RF Site (Si te Controllers , Comparators ,
Stations); lntelli Repeater RF Site (Stations); lntelli Site Repeater
RF Site (Site Controllers , Stations).
Core , Exit , Gateway , Peripheral , Border, and Site routers , HP
Switches master, prime , console and repeater sites switches ,
GGSN ; CWR.
DOES NOT INCLUDE MONITORING OF ANYTHING OUTSIDE
OF THE RADIO NETWORK UNLESS SPECIFICALLY STATED .
3.4 INFRASTRUCTURE REPAIR WITH ADVANCED REPLACEMENT
1.0 Description of Services
Infrastructure Repair with Advanced Replacement is a repair se rvice for Motorola and select third
party Infrastructure as set forth in the app li cable attached Exhibit(s), all of which are hereb y
incorporated into this Statement of Work (SOW) by this reference . Infrastru cture may be repaired
do wn to the Component level , as applicable, at the Motorola Infrastructure D epot Operations (IDO).
At Motorola's discretion, select third party Infras tructure may be se nt to the original equipment
manufacturer or third party vendor for repair. If Infrastructu re is no longe r supported by th e original
equipment manufacturer or third party vendor, Motoro la may replace Infrastructure with simi lar
Infrastructure, when po ssi bl e.
When available, Motorola will provide Customer with an Advanced Replacement unit(s) or FRU(s)
in exchange for Customer's malfunctioning FRU(s). Non-standard configurations, Cu sto mer-
modified Infrastructure and certain third party Infras tructure are exclude d from Advanced
Rep lacement service. Malfunctioning FRU (s) w ill be evaluated and repaired by IDO and returned to
IDO FRU invento ry upon completion ofrepair.
The t erms and conditions of thi s SOW are an integral part of Motoro la's Service Terms and
Conditions or other ap plic ab le agreement to which it is attac hed an d made a p art thereof by this
reference.
City of Fort Worth, Texas
P25 System Maintenance
G Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of this proposa l is subject
to the restrictions on the cover page.
Statements of Work 3-17
2.0 Motorol a has the following responsi b ilitie s:
2 .1. Use commercially reasonable efforts to maintain an inventory ofFRU.
2.2. Provide new or reconditioned units as FRU to Customer or Servicer, upon request and subject
to availability. The FRU will be of similar kit and version, and will contain like boards and
chips, as the Customer's malfunctioning Infrastructure.
2.3. Pro gram FRU to original operating parameters based on templates provided by Customer. If
Customer template is not provided or is not reasonably usable, a standard default template will
be used.
2.4. Properly package and ship Advanced Replacement FRU from IDO or se lect third party FRU
inventory to Customer specified address.
2.4.1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST,
excluding holidays , FRU will be sent next day air via Federal Express Priority
Overnight or UPS Red, unles s otherwise requested. Select third party FRU may ship
second day air via Federal Express Priority Overnight or UPS red as noted in the
attached exhibit(s). Motorola will pay for s uch s hipping, unless Customer requests
shi pments outside of the above mentioned standard business hours and/or carrier
programs, such as NFO (next flight out). In such cases, Customer will be subject to
shipping and handling charges.
2.4.2. When sending the Advanced Replacement FRU to Customer, provide a return air bill in
order for Customer to return the Customer's malfunctioning FRU. The Customer's
malfunctioning FRU will become property of IDO or se lect third party and the
Customer will own the Advanced Replacement FRU.
2.4 .3. When sending a Loaner FRU to Customer, IDO will not provide a return air bill for the
malfunctioning Infrastructure . The Customer is responsible to arrange and pay for
shipping the malfunctioning Infrastructure to IDO . IDO will repair and return the
Customer's Infrastructure and will provide a return air bill for the customer to return
IDO 's Loaner FRU.
2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not
classified as an Advanced Replacement or Loaner FRU.
2.6. Receive malfunctioning Infrastructure from Customer and document its arrival, repair and
return.
2.7. Perform the following service on Motorola Infrastructure:
2. 7 .1. Perform an operational check on the Infrastructure to determine the nature of the
problem.
2.7.2. Replace malfunctioning FRU or Components.
2.7.3. Verify that Motorola Infrastructure is returned to Motorola manufactured
specifications, as applicable.
2 .7.4. Perform a Bo x Unit Test on all serviced Infrastructure .
2.7.5. Perform a System Test on select Infrastructure.
2.8. Provide the followi ng service on select third party Infrastructure:
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
City of Fort Worth, Texas
P25 System Maintenance
3-18 Statements of Work Motorola Solutions Confidential Restricted CD
2.8 .1. Perform pre-diagnostic and repair services to confirm Infrastructure malfunction and
eliminate sending Infrastructure with no trouble found (NTF) to third party vendor for
repair, when applicable .
2 .8.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third
party vendor for repair service, when applicable.
2.8 .3. Track Infrastructure sent to the original equipment manufacturer or third party vendor
for service .
2.8.4. Perform a post-test after repair by Motorola, original equipment manufacturer, or third
party vendor to confirm malfunctioning Infrastructure has been repaired and functions
properly in a Motorola System configuration, when applicable.
2.9. Re-program repaired Infrastructure to original operating parameters based on templates
provided by Customer. If Customer template is not provided or is not reasonably usable , a
standard default temp late will be used. If IDO determines that the malfunctioning Infrastructure
is due to a Software defect, IDO reserves the right to reload Infrastructure with a similar
Software version. Enhancement Release(s), if needed, are subject to additional charges to be
paid by Customer unless the Customer has a Motoro la Software Subscription agreement .
2.IO . Properly package repaired Infrastructure unless Customer's malfunctioning FRU was
exchanged with an IDO FRU. Motorola will return Customer 's FRU(s) to IDO's FRU
inventory, upon completion of repair.
2. I I . Ship repaired Infrastructure to the Customer specified address during normal operating hours
set forth in 2.4.1. FRU w ill be sent two-day air unless otherwise requested. Motorola wi ll pay
for such shipping, unless Customer requests shipments outside of the above mentioned standard
business hours and/or carrier programs , such as NFO (next flight out). In such cases, Customer
will be subject to shipping and handling charges.
3.0 Customer has the following responsibilities:
3.1. Contact or instruct Servicer to contact the Motorola System Support Center (SSC) and request
an Advanced Replacement , or Loaner FRU and a return authorization number (necessary for all
non-Advanced Replacement repairs) prior to shipping malfunctioning Infrastructure or third
party Infrastructure named in the applicab le attached Exhibit.5
3. I. I . Provide model description, model number, serial number, type of System and Firmware
version, symptom of prob lem and addre ss of site location for FRU or Infrastructure .
3 .1.2 . Indicate iflnfrastructure or third party Infrastructure being sent in for service was
subjected to physical damage or lightning damage.
3.1.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software
applications from Infrastructure being sent in for s ervice.
3.1.4. Provide Customer purchase order number to secure payment for any costs described
herein.
3.2 Pay for shipping of Advanced Replacement or Loaner FRU from IDO if Customer requested
shipping outside of standard business hours or carrier programs set forth in section 2.4 .1.
City of Fort Worth , Texas
P25 System Ma inte nan ce
(1.l Motorola Solutions Confidential Restricted
Jan uary 29 , 20 14
Use or d iscl osure of th is proposal is subj ect
to th e res trictions on the cover page.
Statements of Work 3-19
3.3 Within five (5) days of receipt of the Advanced Replacement FRU from IDO's FRU inventory,
properly package Customer's m a lfunctioning Infrastructure and ship the malfunctioning
Infra structure to IDO for evaluation and repair as set forth in 2 .7. Customer must send the
return air bill , referenced in 2 .4.2 above back to IDO in order to en sure proper tracking of the
returned Infrastructure . Customer will be subject to a replacement fee for malfunctioning
Infrastructure not properly returned . For Infrastructure and/or third party Infrastru cture repairs
that are not ex changed in advance, prop erly packag e Infrastructure and ship the malfunctioning
FRU, at Customer's expense and risk ofloss to Motorola. Customer is responsible for properly
packaging the Cu stomer malfunctioning Infrastructure FRU to ensure that the shipped
Infrastructure arrives un-damaged and in repairable condition . Clearly print the return
authori zation number on the outside of the packaging . 5
3.4 If re ceived, Customer must properly package and ship Loaner FRU back to IDO within five (5)
day s ofreceipt of Customer's rep aired FRU.5
3 .5 Maintain templates of Software/applications and Firmware for reloading oflnfrastructure as set
forth in paragraph 2.3 and 2 .9 .
3.6 Cooperate with Motorola and perform all acts that are reasonable or neces s ary to enable
Motorola to provide the Infrastructure Repair with Advanced Replacement services to
Customer.
4.0 In addition to any exclusions named in Section 5 of the Service Terms and
Conditions or in any other underlying Agreement to which this SOW is attached,
the following items are excluded from Infrastructure Repair with Adv a nced
Replacement:
4 .1. All Infrastructure over seven (7) years from product cancellation date .
4.2 . All Broadband/WiNS Infra structure three (3) ye ars from product cancellation date.
4 .3. Physically damaged Infrastructure.
4.4 . Third party Equipment not shipped by Motorola.
4 .5 . Consumable items including , but not limited to , batteries, connectors , cable s, tone/ink
cartridges .
4 .6 . Video retrieval from Digita l In-Car Video equipment .
4 .7. Te st equipment.
4.8 . Racks, furniture and cabinets .
4.9 . Firmware and/or Software up grades .
5.0 Covered Sites
5.1. SZ044Al -MASTER (P25). Located at 6869 Bowman Rob erts Rd, Fort Worth, TX 76176.
5.2 . SZ 044A1Bl _(DSR)-MASTER (P 2 5)(DSR). Located 30 5 N O 'Connor Rd, Irving, TX 75061.
5.3 . SZ044Al01 -EAGLE MOUNTAIN (LA YER 1 PRIME). Located at 6869 Bowman Roberts
Rd . Fort Worth , TX 76176.
5.4 . SZ 044Al0101 -Ll Burnett Plaza . Lo cat ed at 801 Cherr y St, Fort Worth , TX 76102.
5.5 . SZ 044AIOI02-Ll Bergh . Lo cated at 145 0 Westp ark Way, Euless, TX 76040.
Janu ary 29, 20 14
Use o r disclos ure of th is pro posa l is subject
to th e restricti ons on th e cover page.
3-20 Statemen ts of Work
City of Fort W o rth , T exas
P25 System Ma inte na nce
Motorola Solutions Confidential Re stricte d ~
5.6. SZ044AI0103-Ll Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
5.7. SZ044AIOI04-Ll North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248.
5.8. SZ044A10105-Ll Eag le Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176.
5.9. SZ044Al0106-Ll Westland 6. Located at 10 201 Chap in Road, Aledo, TX 76008.
5.10. SZ044AI02-ROLLIN0 HILLS (LAYER 2 PRIME). Located at 2500 SE Loop 820, Fort
Worth, TX 76140.
5.11. SZ044A10201 -L2 BW11ett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102 .
5.12. SZ044A10202-L2 Bergh. Located at 1450 Westpark Way, Euless, TX 76040.
5.13. SZ044AI0203-L2 Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140 .
5.14. SZ044AI0204-L2 North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248.
5.15. SZ044AI0205-L2 Eagle Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176.
5.16. SZ044AI0206-L2 Westland 6. Located at 10201 Chapin Road, A ledo , TX 76008 .
5.17. SZ044A106-Roanoke ASR. Located at 2521 Higway 114, Fort Worth, TX 76177
5.18. SZ044A1Dl -Radio Shop. Located at 1515 11th Ave, Fort Worth, TX 76102 .
5.19 SZ044A1D2-BOLT STREET. Located at 3000 W. Bolt, Fort Worth, TX 76110.
5.20 SZ044A1D3-ALT PSAP. Located at 1000 Throckmorton St, Fort Worth, TX 76 102.
5.21 SZ044A199-Dallas ISSI. Located at 6869 Bowman Roberts Rd, Fort Worth, TX 76176.
ASTR0®25
Infrastructure Exhibit
Antenna Systems
Backhaul
Base Station(s) and
Repeater(s)
Central Electronics
Bank(s)
Channel Bank (s)
City of Fort Worth , Texas
P25 System Maintenance
Q.l Motorola Solutions Confidential Restricted
Inclusions, Exclusions, Exceptions and Notes
Excludes all Equipment such as bi-directional amplifiers , multicouplers ,
combiners, tower top pre-amplifiers , antennas , cables , towers , tower
lighting , and transmission lines.
Includes PTP (Point-to-Point Wireless) PTP 49600 and PTP 800
licensed series.
Excludes all other PTP technologies .
Includes QUANTAR, MTR3000 , STR3000 , GTR 8000 , GTR 8000 HPD ,
lntelliRepeater, Network Management (Please refer to the SOW for
details) is not available on all stations .
QUANTAR high power booster power amplifier, power supply and
control board .
Excludes Fan Modules , Dual Circulator Tray , Site RMC Tray.
Includes Logging Recorder Interface and Network Hub .
Excludes all other technologies .
See SOW specifically for NICE logging recorders .
Includes Premisys , Telco , IMACS models 600, 800. Excl udes Siemens.
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-21
ASTR0®25
Infrastructure Exhibit
Comparator(s)
Computer(s)/Work statio
ns/Modems
Console(s)
Contro ll er -trunking
Dictaphones and
Recording Equipment
Digital Interface Unit(s)
Digital Signaling
Modem (s)
Digital Voice Modem (s)
Embassy Switch
Fi rewalls
Intrusion Detector
ISSI Gateway
Links
Logging Recorder
Management Terminals
MBEX(s) or NOVA
Interconnect
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover pag e.
3-22 Statements of Work
Inclusions, Exclusions, Exceptions and Notes
Includes Spectratac , Digitac , and ASTRO-tac 9600, ASTRO-tac 3000 ,
GMC8000 , Comparators .
Includes c omputers (Pentium I, II , 111 , IV ) directly interface with or
control the communications System , including Systemwatch II , PT800
tablet HP x 1100 , HP x2 100, HP xw4000-4600 , HPz400 , HP VL600 , HP
VL800 , HPz400 , ML850 laptop , MW810 , ML900 laptop , ML910 laptop,
Compaq XW4000 . Includes keyboards , mice, tra c kballs .
Ex cludes all other laptop and desktop computer technologies and all
286 , 386 , 486 computers ; defective or phosphor-burned cathode ray
tubes CRT(s) and burned-in flat panel display image retention.
Includes CENTRACOM Gold Elite , MCC 7500 , MCC 5500 , MIP5000 ,
VPM , as part of complete commun icat ion System-i nclu d ing headset
jacks , dual footswitches , and gooseneck microphones .
Excludes cables .
Includes SMARTNET II prime and remote contro llers , MTC3600 , GCP
8000 , Site Controller PSC9600 , CSC7000 , MTC9600 , MZC3600 , MZC
5000 (Includes Netra240 & T5220).
Ex cludes SSMT and SCMS controllers . CD ROM Drive , Fan Tray .
Excludes all types and models .
Included
Included upon modem model availability.
Included upon modem model availability .
Includes AEB , AIMI , ZAMBI , AMB.
Includes Nortel Alteon ASF5105 , 5106 , Juniper SS520 , ISSG140 ,
SSG5 , ISG1 OOOC , ISG2000 .
Includes Proventia 201 Linu x IDSS , Proventia CX4002C .
Includes T5220 Sun server Solaris 10 OS .
Includes PTP 49600 and 800 licensed series .
Ex cludes all technologies see SOW specifically for NICE logging
reco rders.
Includes computers (Pentium I, II , Ill , IV) that directly inte rface with or
control the communications System , including Systemwatc h II.
Excludes laptop computers and all 286 , 386 , 486 compute rs .
Included
City of Fort Worth , Texas
P25 System Maintenance
Motorola Solutions Confidentia l Restricted G
..
ASTR0®25
Infrastructure Exhibit
Microwave Equipment.
Monitor(s)
MOTOBRIDGE
MOSCAD
Network Fault
Management
Gateway
Printer(s)
RAS(s)
Receiver(s)
Routers
Servers
Simulcast Distribution
Amplifie r(s)
Site Frequency
Standard (s)
Secure
City of Fort Worth , Texas
P25 System Maintenance
Q..l Motorola Solutions Confidential Restricted
Inclusions, Exclusions, Exceptions and Notes
Excluded from service agreement but may be repaired on an above
contract, time and material basis. All Equipment must be shipped to
IDO .
Excludes any on-site services .
Includes all Motorola certified monitors connected to computers that
directly interface with or control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in flat panel displays image retention, as well as monitors that
were not shipped by Motorola and/or cannot be confirmed by a
Motorola factory order number.
Included
Includes NFM (Network Fault Management), as part of communication
System only , RTU, SOM Site Manager RTU . Standalone MOSCAD and
System Control and Data Acqu isition (SCADA ) must be quoted
separately. Includes FSA4000 .
Excludes all other fire alarming systems.
Includes Full Vis ion , Unified Event Manager.
Excludes NMC .
Includes PDG :CPX8216, IVD & HPD PDG on HP DL360,
MOTOBRIDGE.
Includes printers that directly interface with the communications
system .
Excludes RAS 1100, 11 01 and 1102 .
Includes QUANTAR, MTR2000 and ASTRO-TAC , GPW 8000 , GTR
8000 , GTR 8000 HPD Receivers.
Excludes Fan Modules , Dual Circulator Tray, Site RMC Tray .
Includes GGM8000 , ST5500 , ST5598 , S2500-S6000 .
Includes Netra 240 , Netra T5220 , cPCI , HP DL360 , HP ML370 , HP
ML 110, HP ML530 , HP TC2110, 2120 HP lnfoVista Server. IR8000
series , LX4000 series , Intel Server TSRL-T2 , TIGPR2U , Proventia 201
Linux IDSS , Proventia GX4002C ,Trak9100 .
Network Management Server includes cPCI Chassis , Power Supply ,
Fan Tray, Controller Hard Drive , CD ROM Drive , Tape Drive, CPU ,
Client PC 's, Core Security Management Server, Firewall Servers ,
Intrusion Detection Sensor Server.
Excludes Dell Servers , Monitors , Memory Module 0182915Y02 , Rear
Fan RLN5352 , Central Process Card 0182915Y01 .
Included
Includes Rubidium , GPS and Netclocks systems sold with the Motorola
System .
In cludes KMF crypto card , end-to-end Cryptor for IVD PDEG Cryptr.
January 29, 2014
Use or disclosure of th is proposal is subject
to the restrictions on the cover page .
Statements of Work 3-23
ASTR0®25 Inclusions, Exclusions, Exceptions and Notes
Infrastructure Exhibit
SMARTX Includes VPM .
Switch Includes Nortel Passport PBX , Cisco Catalyst 6509 , HP 5308 LAN
switch , HP ProCurve Switch 2524, 2650 , 2626 , HP3500, HP2610 ,
3Com PS40 , SS1100 .
Telco PBX In c ludes Avaya Difinity PBX , S8300 , S8500 , Intel Server (ACSS),
TSRL T2 , TIGPR2U.
Terminal Servers Includes IR8000 , LX4000S , LX4000T, Paradyne .
Universal Simulcast Included
Controller lnterface(s)
UPS Systems Ex cluded from service agreements but may be repaired on an above
contract , time and material basis . All UPS Systems must be shipped to
100 for repair.
Excludes batteries and any on -site services .
Workstation Included
3.5 NETWORK PREVENTATIVE MAINTENANCE
1.0 Description of Service
Network Preventative Maintenance will provide an operational te st and alignment, on the Customer's
Infrastructure Equipment (infrastructure or fi xe d network eq ui pment only) to ensure the Infrastructure
mee ts original manufacturer's specificat ions, as se t forth in the app lic able attached Exhibit(s), all of
which are hereby incorporated by thi s reference. Network Preventative Maintenance will be
performed during Standard Busine ss Days. If the System or Customer requirements di ctate this
se rv ice must occur outside of Standard Business D ays, Motorola will provide an additional quotation.
Customer is re sponsible for any charges associate d with helicopter or other unusual access
requirements or expenses.
The terms and conditions of this SOW are an integral part of Motorola's Service Terms and
Conditions or other app lic able agreement to which it is attached and made a part thereof by this
reference.
2.0 Motorola has the following responsibilities:
2 .1 Notify the Customer of any possi ble System downtime needed to perform this service.
2.2 Physic ally inspect the Infrastructure Equipment in the sys t em ( equipm ent cabinets, ge neral
circuitry, fault indicators, cables, and connections).
2.3 Remov e any du st , and/or foreign substances from the Infrastructure .
2.4 Clean filters, if applicable .
2.5 Measure, recor d, align, adj ust th e Infrastructure Eq uipm ent parameters in accordance with the
manufacturer 's service manuals an d the Rule s and Re gul atio ns of the Federal Communications
Commission (FCC), where ap pli cable.
January 29, 20 14
Use or disclosure of th is prop osa l is subject
to the restrictions on the cover page .
3-24 Statements of Work
City of Fort Worth, Texas
P25 System Mainte nan ce
Motorola Solutions Confidential Restricted 0
,•
3.0 Customer has t he following responsibiliti es :
3 .1 Provide preferred schedule for Network Preventative Maintenance to Motorola.
3 .2 Authorize and acknowledge any scheduled System downtime.
3.3 Maintain periodic backup of databases, Software applications and Firmware. 4
3.4 Establish and maintain a suitable environment (heat, light, and power) for the Equipment
location and provide the Servicer full, free, and safe access to the Equipment so that the
Servicer may provide services . All sites shall be accessible by standard service vehicles.
3.5 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable
Motorola to provide the Network Preventative Maintenance services to Customer.
4 .0 Covered Sites
4.1. SZ044Al-MASTER (P25). Located at 6869 Bowman Roberts Rd, Fort Worth, TX 76176 .
4.2. SZ044A1Bl _(DSR)-MASTER (P25)(DSR). Located at 305 N O 'Connor Rd , Irving, TX
75061.
4.3. SZ044A101 -EAGLE MOUNTAIN (LAYER 1 PRIME). Located at 6869 Bowman Roberts
Rd. Fort Worth , TX 76176.
4.4. SZ044Al0101-Ll Burnett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102.
4.5. SZ044Al0102-Ll Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040.
4 .6. SZ044Al0103-Ll Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
4.7 . SZ044Al0104-Ll North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248 .
4.8 . SZ044Al0105-Ll Eagle Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176.
4.9. SZ044Al0106-Ll Westland 6. Located at 10201 Chapin Road , Aledo, TX 76008.
4.10 . SZ044Al02-ROLLING HILLS (LA YER 2 PRIME). Located at 2500 SE Loop 820 , Fort
Worth, TX 76140.
4.11. SZ044A10201 -L2 Burnett Plaza. Located at 801 Cherry St, Fort Worth, TX 76102.
4.12. SZ044A10202-L2 Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040 .
4.13. SZ044Al0203-L2 Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
4.14 . SZ044Al0204-L2 North Beach. Located at 4705 Ray White Road, Fort Worth, TX 76248.
4.15. SZ044Al0205-L2 Eag le Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176 .
4.16. SZ044A10206-L2 Westland 6 . Located at 10201 Chapin Road, Aledo, TX 76008.
4.17. SZ044Al06-Roanoke ASR. Located at 2521 Highway 114, Fort Worth, TX 76 177.
4.18. SZ044A1Dl -Radio Shop. Located at 1515 11th Ave, Fort Worth, TX 76102.
4.19 SZ044A1D2-BOLT STREET. Located at 300 w: Bolt, Fort Worth, TX 76110.
City of Fort Worth , Texas
P25 System Maintenance
January 29, 2014
Use or disclosure of th is proposal is subject
to th e restrictions on the cover page .
~ Motorola Solutions Confidential Restricted Statements of Work 3-25
4.20 SZ044AlD3-ALT PSAP. Located at 1000 Throckmorton St, Fort Worth, TX 76102.
4 .21 SZ044Al99-Dallas ISSI. Located at 6869 Bowman Roberts Rd, Fort Worth , TX 76176.
ASTR0®257x Operational Check (where applicable)
Reference existing site PM documents for exact measurements
MA ST ER SITE (S) -Test Si te Trun king Mode (pre-approved by Customer).
-Roll to Redundant Con t rol le r (pre-approved by custom e r).
-Complete ba cku p of da tabases . -Remote Access Test (t est to be performed w ith Motorola Technical
Support .6
)
-Check Server Lights/Fan Operation.
-C lean interior of Servers .
PRIM E SITE (S) -Rol l to Redundant Controller.
-Mu lt iple Control Chann e l Switching .
-Test Fa i lsoft Mode (pre-approved by Customer).
-Check Control ler/Router/Switches Lights/Fan Operatio n.
REMOTE SITE (S) -TX Frequency in Hz of Contro l Station (s) (if app licable).
-TX Power Output of Repeater(s) and Contro l Sta tion (s)
(Forward/Re fl ected ).
-TX Power Output out of Combiner (Forwa rd/Reflecte d).
-TX Test Pattern Deviation .
-TX BER.
-RX Towe r7/Rack Mounted A mplifier.
-RX RF Level to specifi cations of the BER Test at Receiver and Through
Multi-Coupler .
-Receiver Degradation due to Site No ise and TX Desen se .
-Wi re li ne Audio Input & Output Levels (if app licable).
-Che ck Frequency Standa rd .
-Check Rece ivers/Routers/Switches Lights/Fan Operatio n.
CONSOL E POSITION -Check Foot Switches , Headset Jacks , Activ ity Lights (if applicable),
Displa ys.
-Check and Clean keyboards , CPU . Displays . 8
-Rev iew MCC diagn ostics.
TRUNKING TEST -Tal kgro up T e st.
-Multigro up Ca ll.
-Private Ca ll (if ap plic ab le).
-Secu re Call (i f appl icable).
AL L EQUIPMENT -Check Diagnostics /Alarms .
-Power Supply V olta ge s (i f applicab le).
6 Network Monitoring and Technical Support Services must be on contract to perform this service.
7 TT A must have Test Port connected. Exc ludes any Preventative Maintenance that requires a Tower Climb .
8 Must be provided or approved by Motorola to perform this service
January 29, 2014
Use or disclosure of this p roposal is subje ct
to the restrictions on the cover page
3-26 Statements of Work
City of Fort Worth, Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted (1\
3.6 SYSTEM MANAGER SERVICE
3.0 Descripti on of Services
The Motorola System Manager (SM) assists in the management ofa Customer's communications
network . The SM acts as a communications liaison and coordinator of the services listed on the
Motorola Service Agreement. The SM servers as the primary Motorola contact who will work closely
with the Customer, and any additional required parties.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service
Agreement or other applicable agreement to which it is attached and made a part thereof by this
reference. Ifthere are any inconsistencies between the provisions of this SOW and the provisions of
the Motorola Service Agreement or other applicable agreement, the provisions of this SOW shall
prevail.
4.0 Motorola respons ibilities:
Motorola's responsibilities are as listed in the attached Addendum . Not all the responsibilities listed
may be executed by the SM . The responsibilities to be executed must be agreed upon by the
Customer and the SM . Any changes to the responsibilities must be reflected in the Addendum and the
Customer Support Plan .
5.0 Customer responsibilities:
5 .1. Provide appropriate facilities necessary to complete the deliverables in time frames that support
the agreed upon duties. Facilities may include but are not limited to:
5.1.1 . Workstation.
5 .1.2. Suitable office or work space to perform agreed upon duties .
5 .1.3. Provide preferred schedule for Network Preventative Maintenance to Motorola.
5 .1.4. Telephone.
5.1.5. Facility and/or Security access badges where appropriate or needed.
5.1.6. Access to an outside network.
5.2. Pay any additional cost incurred before, during or after the deployment that are outside the
scope of responsibilities or deliverables outlined within this document.
5.3. Determine prop er visitation schedule that best suits the Customer and the SM 's avai lability .
5.4. To not engage the SM in a task that fa ll s outside the job scope that is outlined in this specific
Motorola Service Agreement.
City of Fort Worth , Texas
P25 System Mainten a nce
~ Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of this pro posa l is subject
to the restriction s on the cover page.
Statemen ts of Work 3-27
3.6 .1 Statement of Work
Addendum to System Manager Statement of Work:
5 . l. System Management Responsibilities:
The following are responsibilities/duties that the Motorola System Manager (SM) is to perform, based
on the final agreement between the Motorola System Manager and the Customer. Any
additions /deletions/modifications to this list must be approved by the Customer and the SM and shall
be reflected in this Addendum.
5 .1.1. A dministrative Support:
5.1.1.1. Perform Annual reviews of the City ofFort Worth's Service documentation including:
5.1.1.1.1.
5.1.1.1.2.
5 .1.1.1.3 .
Service Agreement(s).
Customer Support Plan(s).
Statement of Work( s).
5.1.1.2. Coordinate and Maintain the City of Fort Worth's ASTRO 25 Lifecycle Management.9
5.1.1.2.1.
5.1.1.2 .2.
5.1.1.2 .3.
Perform an annual review of the System Configuration and note any
additions, deletions or changes made .
Review and Maintain the City's Lifecycle Management Extranet Site .
Coordinate Annual presentations of the City's u pdated Lifecycle
Management Plan.
5 .1.1.3. Serve as an Overs ight Point of Contact for all Maintenance included on the Motoro la
Service Agreement.
5.1.2. Reporting Services:10
5 .1.2.1. Compile and Present ASTRO 25® System Statistics Daily .
5.1 .2 .2. Compile and Present weekly Case Reports .
5.1.2.2. Compile and Present Monthly ASTRO 25® Metrics (5 -9s) Report.
5 .1.3 . Project Coordination:
5 .1.3 .1. Develop an annual System Preventative Maintenance Plan and coordinate the execution
of th e plan.11
5.1.3 .2. Coordinate w ith Motorola System Technicians and with Motorola Central Support
Engineering, when a System issue presents itself that appears to be beyond the
expertise of the Local Support Team.12
9 SUA, SUAII or SMA must be on Contract with Motorola to provide this Responsibility.
10 Network Monitoring and Dispatch must be on Contract with Motorola to provide these Responsibilities.
11 Network Preventative Maintenance must be on Contract with Motoro la to prov ide the coordination of the execution of the
PM.
12 Techn ical Support Service must be on Contract with Motorola to be able to provide this Responsibility.
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
3-28 Statements of Work
City of Fort Worth, Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted (1l
5.1.3.3. Serve as the Project Coordinator for Motorola projects, such as System Upgrades,
Network Preventative Maintenance, etc. (This does not include any projects by
Motorola in which a Motorola Project Manager has been assigned or is required).
Duties may include, but are not limited to:
5.1.3.3.l.
5.1.3.3.2.
5.1.3.3.3.
Schedule necessary resources.
Consulting.
Scheduling, coordinating, and running meetings.
5.1.4. Configuration Management:
5.1.4.1. Maintain, store, and document all Software needed to restore the ASTRO 25®System .
5.1.4.2 . Maintain and store ASTRO 25® System backups.
5.1.4.3. Review released Field Service Bulletins, order and implement as necessary.
5.1.4.4. Download and deploy pre-tested operating system software patches.13
5.1.4.5. Review Clients Anti-Virus definitions and MotoPatch Software to ensure the Anti-
Virus and MotoPatch are current as per Motorola's release.13
5.1.5 . Planning:
5 .1.5 .1. Assist the City of Fort Worth with Disaster/Crisis Recovery Plan:
5.1.5 .l.l.
5.1.5.1.2.
5.1.5.1.3.
What if? Scenarios .
Backup Communications.
System Service Response Plan.
5.1.5.2. Coordinate, communicate, and receive approval for any maintenance that may affect
Public Safety Operations.
13 Network Security Monitoring and Security Update Service must be on contract to be able to provide this service .
City of Fort Worth, Texas
P25 System Maintenance
(.\l Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
Statements of Work 3-29
3.7 NICE GOLD MAINTENANCE WITHOUT REMOTE ACCESS
Overview
Motorola utilizes NICE equipment to provide a complete, reliable and robust solution for Customer
audio recording requirements.
1.0 Description of Service
Motorola System Support Center (SSC) will initiate the Customer service request to NICE Systems,
Inc. (NICE). NICE will deliver services identified in the NICE Gold Maintenance tables provided in
this SOW. Post warranty services provided by N IC E include phone coverage, on-site support and
hardware support for app licable NICE IP Logging Equipment integrated within a Motorola network
or MCC 7500 console site.
The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola's
Service Terms and Conditions or other applicable Agreement to which it is attached and made a part
thereof by this reference.
2 .0 Motorola has the following responsibilities:
2.1 Respond to request for po st-warranty support for the Restoration of a failed System.
2.2 Collect model, serial number information, customer name and customer contact.
2.3 Pro vide a case numb er.
2.4 Contact NICE support and provide them with customer, case number, model, and serial number
information. NICE will contact the customer/field team and work the issue to completion.
2 .5 Advise caller of procedure for determining any additional requirements.
2.6 Coordinate reso lutions with agreed upon third party vendor.
2 .7 Close the case once the NICE issue has been resolved.
3.0 Customer has the following responsibilities:
3.1 Contact Motorola System Support Center (SSC) to initiate a service request.
3 .2 Provid e model and serial number.
3 .3 Provide a contact name and contact phone number.
January 29 , 2014
Use or disclosure of thi s proposa l is subject
to the restrictions on the cover page.
City of Fo rt Worth , Texas
P25 System Maintenance
3-30 Statements of Work Motorola Solutions Confidential Restricted ~
4.0 NICE has to following responsibilities:
4.1 Prov ide repair return authorization numbers to Customer.
4.2 Provide services in accordance with Table 1, per the time zone where the equipment resides,
Monday through Friday, excluding holidays and within the normal re sponse times.
4.3 Receive malfunctioning hardware from Customer and document its arrival, repair and return.
4.4 Perform the fo ll owing service on NICE hardware :
4.4 .1 Repl ace malfunctioning components . NICE will use commercially reasonable efforts to
repair or replace, in its discretion, any hardware found to be defective unde r normal and
proper use and service during the contract period. An in-coverage unit will be repaired
and returned at no charge except for under the following conditions.
1. The unit has been modifie d or damaged due to improper packaging ; or
11. If a unit is received for repair and found operable in accordance with current
NICE standards, it wi ll be classified as "no trouble found" and it will be
return ed in the same co nd ition in which it was received .
4 .5 Coordinate any repair activity w ith Motorola and Customer to ensure resolution .
4 .6 On site reporting the NICE service provider (SP) will:
4.6 .1 Arri ve at the Customer site and go di r ectly to the Customer contact.
4.6.2 When SP is ready to leave, notify the Customer contact.
4 .6.3 Provide verbal reports to the Customer contact on all work comp leted and in prog ress
by NICE.
4 .6.4 Sign out and leave with the C ustomer contact a visit report of the work accomplished
by NICE and the outstanding issues .
4.7 Provide the Customer contact within one (1) week of the on site visit a fo ll ow-up report on any
outstanding iss ues .
4.8 Contact Motorola System Support Center to close the cas e.
4.9 Perform service s accord ing to NICE service prioritie s.
This option is available to customers where the location of the equipment is within 4-hour driv e time
to mo st major metropolita n areas (identified at the time of purchase).
Support Cove rage
Ca ll Bac k Response Time
On -Site Response Times for
Pri ority 1 Se rv ice Issu es
City of Fort Wort h, Texas
P25 System Mai ntenance
t.) Motorola Solution s Confidential Restricted
Twenty-four (24) hou rs , seven (7) days per wee k
Sixty (60 ) minutes after receipt of call from authori ze d
re pre sentative
Four (4) hou rs
J anuary 29, 2014
Use o r disclosure of t his proposa l is su bject
to the res tri ctions on the cove r page.
Statem ents of Work 3-3 1
Gold Priority 1 Priority 2 Priority 3 Priority 4
Available within a
4 Hour Drive
Time
Pho ne Availabi li ty 24 *7 24*7 24 *7 24 *7
Su pport Coverag e 24*7 24*7 24*7 24*7
Call Ba ck 6 0 mi nu t es 120 m inutes 24 ho urs 24 hou rs
Respons e Time
On Site Response 4 hours 24 hours 48 hours 48 hours
Times *
* On Site Response Time are in effect following the determination that onsite support is required.
Repair parts are shipped overnight, unless otherwise pre-arranged. The arrival of the technician and
the shipped p·arts w ill be coordinated to coincide .
Priority 1-Critical Fai lure-In a 100 % recor ding environment, any failure of equipment, NICE
software or communications to the NICE products which results in loss ofrecording ch annels or data,
or if all owed to persist will res u lt in suc h recording loss.
Priority 2-Maj or Problem-Any prob lem resulting in loss of ability to retrieve calls or loss of re pl ay
functionality for two or more workstations.
Priority 3-Product Anomaly-Any problem affecting one or more workstations whic h does not
result in a loss of record ing or replay but neverthe less results in diminished Product response or
performance, for examp le if an administrator loses the ability t o add or delete users .
Priority 4-System Inquiry , pl anned intervention or request for information.
5.0 Software Upgrades:
NICE's standard maintenance services shall include install ation of only such software updates to th e
NICE software which , in N ICE's so le di sc retion, are necessary to ensure efficient operation of the
pro d ucts ("NICE Software Up d ates"). NICE will provide Customer with a version of the NICE
Software Update for Customer to review and authorize for installation. Upon such install ation,
Customer shall receive a copy of a ll written materials necessary to all ow Customer to operate such
NICE Software Updates. All NI CE Software Up dates are licensed for use sole ly on th e E qui pment on
which the re levant N I CE Software was fi r st install ed.
6.0 Ineligible Products:
Additional Service fees shall apply for any maintenance provided by N ICE for any and a ll individual
pro ducts that are damaged by causes not caused directly by the gross neg ligence or intentional
misconduct of NI CE and external to the relevant indiv idual product, including without limitation,
damaged to an individual produ ct caused by: (i) neg lect, mishandling , misuse and/or unauthorized
repair by anyone other than NI CE or a NICE certified technician; (ii) fai lure to maintain the Site in
accordance with NICE's installation site specifications ("Installation Site Specifications"); (iii)
re location from the Site specified b y the p arties; (iv) use by anyone other than NICE or a NICE
cert ified technician for purposes other than those for which it was des igned, as describe d in the
applicab le doc uments , Operating Manuals and/or specificat ions provided by NICE; (v) use by anyone
other than NICE or a NICE certified technician or material or supplies, inc luding witho ut limitation
software and firmware pro gr amming, that do not meet NICE's specifications and instructions; (vi)
use of the Products with any Non-NICE Hardware and/or (v ii) an accident, transportation, improper
cooling or humid ity control , fai lure to te lephone eq uipment or communications lines, fai lure or
January 29, 2014
Use or disclosure of this proposal is subject
to the restri ctions on the cover page .
3-32 Statements of Work
City of Fort Worth, Texas
P25 System M aintenance
Motorola Solutions Confidential Restricted (})
fluctuation of electrical power, other unu sual physical or electrical stress and/or failure of
interconnect equipment not provided by NICE or a NICE certified technician.
7.0 In addition to any exclusions set forth in Section 8.0 below or in any other
underlying Agreement to which this SOW is attached, the following items are
excluded:
7. l All Infrastructure older than seven (7) years from product cancellation date.
7 .2 Physically damaged Infrastructure .
7.3 Third party Equipment not shipped by Motorola.
7.4 Consumable items including, but not limited to , batteries, connectors, cables, tone/ink
cartridges.
7.5 Test Equipment.
7.6 Racks, furniture and cabinets.
7.7 Firmware and/or Software upgrades.
Data System Infrastructure Inclusions, Exclusions, Exceptions and
Notes for Infrastructure Repair
Logging Recorder Includes NICE IP logging recorders
Excludes all other technologies
Rack Mount/She lves Includes NICE rack mount/shelf ONLY
Exclude s all other technologies
Replay Station Excluded
Servers/Storage Center Includes NICE servers/storage centers ONLY
Exclu des all other technologies
Workstation Exc luded
8.0 Covered Sites:
8.1 SZ044AlD2_(NICE)-BOLT STREET. Located at 3000 W Bolt, Fort Worth, TX 76110
8.2 SZ044AlD3_(NICE)-ALT PSAP . Located at 1000 Throckmorton St, Fort Worth, TX 76102
8.3 SZ044AI0l_(NICE)-EAGLE MOUNTAIN PRIME NICE. Located at 6869 Bowman Roberts
Rd, Fort Worth, TX 76179
City of Fort Worth, Texas
P2 5 System Maintenance
(1' Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of th is proposal is subject
to the restrictions on the cover page.
Statements of Work 3-33
3.8 MOSCAD NETWORK MONITO RIN G AND CUSTOMER
TECHNICIAN DISPATCH
Motorola will provide MOS CAD Network Monitoring and Customer Technician Dispatch Service to
Environmental Alarms agreed upon by Motorola and the Customer. These services are applicable
only for the MOSCAD System.
The terms of this Statement of Work (SOW) are an integral part of the Motorola Service Terms and
Conditions or other applicable Agreement(s) with the Customer to which this SOW is appended and
made a part thereof by this reference.
1.0 Description of Services
MOSCAD Network Monitoring is a service de signed to electronically monitor Environmental Alarms
via Digital Inputs, as set forth in the MOS CAD _ SmartZone spreadsheet. When the Motorola System
Support Center (SSC) detects an Environmental Alarm, trained technologists acknowledge and
initiate an appropriate response per the customer profile. Appropriate responses shall be outlined in
the MOSCAD _ SmartZone spreadsheet.
Motorola will provide Case management as set forth herein. The SSC maintains contact with the on-
site Customer Technician until the Case is closed . The SSC will continuously track and manage Case
activity from open to clo se through an automated Case tracking process .
2.0 Motorola Responsibilities:
2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring
the MOSCAD System.
2.2. Continuously receive data from Customer monitored System and Customer initiated service
requests.
2.3. Create a Case, as necessary. Gather information to perform the following:
2 .3.l. Characterize the issue.
2 .3.2. Assign and track the Case to resolution.
2.4. Contact technician or other representative de signate d by MO SCAD _ SmartZone spreadsheet.
J anuary 29, 2014
2.4. l. If Customer contact does not respond to Motorola as required by the Customer Support,
Motorola will continue to attempt to reach Customer contact every 10 minutes until
contact has been attempted for each name set forth in the predefined escalation contact
table provided by Customer.
2.4.2. Upon attempting each name on the predefined escalation contact table, Motorola will
either send an email or le ave a voice mail message with the Customer contact notifying
Customer contact of the Case. Thereafter, Motorola will defer the Case to the next
Standard Business Day .
2.4.3 . On the next Standard Business Day , Motorola will attempt to reach the Customer
contact again. If all contacts on the Customer escalation table have been attempted,
without receiving any Customer response, Motorola will close the Case. Motorola will
not be responsible for any damages of any kind arising out of or relating to the inability
of Motorola to reach the Customer Contact or others on the Customer escalation table .
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
City of Fort Worth, Texas
P25 System Maintenance
3-34 Statements of Work Motorola So lutions Confidential Restricted Q)
2.5. Escalate the Case per the escalation contact table provided by Customer if Customer's
technician does not report site arrival or Response within Customer requested Response times
as set forth the Customer Support Plan.
2.6 . Verify with Customer that the Environmental Alarm has cleared, if required by Customer 's
repair Verification preference in the Customer Support Plan. If Verification by Customer
cannot be completed within 20 minutes , the Case will be closed and the Customer technician
will be released.
2. 7. Close the Case upon receiving notification from Customer indicating the Environmental
Alarms has cleared.
2.8. Notify Customer of Case Status, as described in the Customer Support Plan at the following
Case levels:
2.8.1. Open and closed; or
2.8.2 . Open, assigned to Customer technician, arrival of Customer technician on site, deferred
or delayed , closed .
3.0 Customer Responsibilities:
3 .1. Allow Motorola Continuous remote access to obtain Environmental Alarms.
3.2. Notify the SSC when Customer performs any activity that may create an Environmental
Alarms.
3.3. Provide Motorola with predefined Customer information and preferences prior to Start Date
necessary to complete Customer Support Plan, including, but not limited to:
3 .3 .1. Case notification preferences and procedure.
3.3 .2. Escalation contact table .
3 .3.3. Site arrival preference and procedure .
3.3.4 . Alarm Verification preference and procedure .
3.3.5. Response time commitments.
3.3.6. Submit changes in any information supplied in the Customer Support Plan to the
Account Services Manager.
3.4. Provide the following information when initiating a service request:
3.4.1. Assigned System ID number.
3.4.2. Env ironmental Alarm and site location.
3 .4.3. Other pertinent information requested by Motorola to open a Case.
3.5 . Respond to Motorola within 10 minutes of receipt of page or te lephone call to accept
assignment of Case. If Customer fails to contact Motorola within 10 minutes, Motorola will
follow the escalation process.
3.6. Report site arrival to Motorola within the Response time commitments for all accepted cases if
required in the Customer Support Plan.
City of Fort Worth, Te xas
P25 System Maintenance
" Motorola Solutions Confidential Restricted
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-35
3.7. Allow Motorola access to remove Motorola owned monitoring equipment upon cancellation of
service.
3.8. Cooperate with Motorola and perform all acts that are reasonable or necessary to enab le
Motorola to provide the services described in this SOW .
4.0 Covered Sites
4.1. MOS044Al0101 -Ll Burnett Plaza. Located at 801 Cherry .St, Fort Worth, TX 76102.
4 .2. MOS044Al0102-Ll Bergh. Located at 11149 Trinity Blvd, Euless, TX 76040.
4.3. MOS044Al0103 -Ll Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140 .
4.4. MOS044Al0104-Ll North Beach . Located at 4705 Ray White Road, Fort Worth, TX 76248 .
4.5. MOS044Al0105-Ll Eagle Mountain. Located at 6869 Bowman Roberts Rd, Fort Worth, TX
76176 .
4.6. MOS044Al0106-Ll Westland 6. Located at 10201 Chapin Road, Aledo, TX 76008 .
4.7. MOS044Al0203-L2 Rolling Hills. Located at 2500 SE Loop 820, Fort Worth, TX 76140.
4 .8. MOS044AlD2-BOLT STREET_MOS. Located at 3000 W. Bolt, Fort Worth, TX 76110.
4.9 . MOS044A l D3-ALT PSAP _MOS. Located at 1000 Throckmorton St, Fort Worth, TX 76102 .
3.9 ONSITE INFRASTRUCTURE RESPONSE AND DISPATCH
SERVICE (CONNCT) {NCTCOG OVERLAY))
Motorola will provide Dispatch Service and OnSite Infrastructure Response services to Customer
Systems. These services are applicable only for ASTRO® 25 System .
The terms of this Statement of Work (SOW) are an integral part of the Motorola Service Terms and
Conditions or other applicab le Agreement(s) with the Customer to which this SOW is appended and
made a part thereof by this reference .
1.0 Description of Services
Dispatch Service is a service designed to initiate an appropriate response per the customer profile .
When dispatched, the Servicer will respond at the Customer location based on predefined Severity
Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site
Response Time Table in order to Restore the System ..
Motorola will provide Case management as set forth here in. The SSC maintains contact with the on-
site Servicer until System Restoral occurs and Case is closed. The SSC will continuously track and
manage Case activity from open to close through an automated Case tracking process.
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
3-36 Statements of Work
City of Fort Worth , Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted Q.l
2.0 Moto rola Responsibilit ies:
2.1. Continuously receive data from Customer. initiated service requests.
2.2. Create a Case, as necessary. Gather information to perform the following:
2.2.1. Characterize the issue .
2 .2.2. Determine a plan of action.
2.2.3. Assign and track the Case to resolution.
2.3. Di spatch a Servicer, as required , by Motorola standard procedures and provide necessary Case
information collected in section 2.7 .
2.4. Ensure the required personnel have access to Customer information as needed.
2.5. Servicer will perform the following on-site:
2.5.1. Run diagnostics on the Infrastructure or FRU.
2.5.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola
may provide Infrastructure or FRU.
2.5.3. Provide materials, tools, documentation, physical planning manuals, diagno stic/test
equipment and any other requirements necessary to perform the Maintenance service.
2 .5.4. Ifa third party Vendor is needed to restore the System, the Servicer may accompany
that Vendor onto the Customer's premises .
2.6. Verify with Customer that Restoration is complete or System is functional, ifrequired by
Customer's repair Verification preference described in the Customer Support Plan required by
section 3.5. If Verification by Customer cannot be completed within 20 minutes of Restoration,
the Case will be closed and the Servicer will be released.
2. 7. Escalate the Case to the appropriate party upon expiration of a Response time.
2.8. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is
resolved.
2.9 . Notify Customer of Case Status, as described in the Customer Support Plan required by section
3.5 at the following Case levels :
2 .9.1. Open and closed; or
2 .9.2. Open , assigned to the Servicer, arrival of the Servicer on site, deferred or delayed,
closed.
2.10. Re spond in accordance to predefined Response times upon receipt from Customer of Customer
managed passwords required for proper access to the Customer's System.
2.11. Apply additional support charges above and beyond the contracted service agreements that may
apply if it is determined that System faults were caused by the Customer making changes to
critical System parameters.
City of Fort Worth, Texas
P25 System Maintenance
" Motorola Solutions Confidential Restricted
January 29 , 20 14
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-37
3.0 Customer Responsibilities :
3 .1. Provide Motorola with predefined Customer information and preferences prior to Staii Date
necessary to complete Customer Support Plan., including, but not limited to:
3 .1.1.1. Case notification preferences and procedure.
3.1.1.2. Repair Verification Preference and procedure.
3 .1.1.3. Database and escalation procedure forms.
3.1.1.4. Submit changes in any information supplied in the Customer Support P lan to the
Account Services Manager.
3 .2. Provide the following information when initiating a service request: 2
3 .2.1. Assigned System ID number.
3.2.2 . Problem description and site location.
3.2.3 . Other pertinent information requested by Motorola to open a Case.
3 .3. Allow Servicers access to Equipment.
3.4. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set
forth in paragraph 2.11.2 5 .
3.5. Ve rify with the SSC that Restoration is complete or System is functional, if required by the
Repair Verification Preference provided by Customer in accordance with section 3.5 .
3.6. Provide all Customer managed passwords required to access the Customer's System to
Motorola upon request or when opening a Case to request se rvice support or enab le Response
to a technical issue.
3 . 7 . Pay additional support charges above and beyond the contracted service agreements that may
apply if it is determined that System faults were caused by the Customer making changes to
critical System parameters.
3 .8. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable
Motorola to provide the services described in this SOW.
Severity Definitions Table
Severity Level Problem Types
Severity 1 Response is prov ided contin uously.
Major System failure .
33 % of System down .
33% of Site channels down .
• This level is meant to represent a major issue that results in an unusable
system , sub-system , Product , or critical features from the Customer's
perspective. No Work-around or immediate solution is available.
Janu ary 29 , 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
3-38 Statements of Work
C ity of Fort Worth, Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted Q.l
3.10
Severity Level Problem Types
Seve ri ty 2
Severit y 3
Response d uring Standa rd Bus iness Day .
• Significant System Impairm e nt not to exceed 33 % of system down .
System problems presently be ing monitored .
• This level is meant to represent a moderate issue that lim its a Customer's
normal use of the system , sub-system , pro duct , or major non -crit ic a l
features from a Customer's perspective .
Response during Standard Business Day .
Intermittent system issues.
Information questions .
Upgrades/preventative ma in tenance .
• This level is meant to represent a minor issue that does not prec lude use of
the system , sub-system , product , or critical features from a Customer's
perspective . It may also represent a cosmetic issue , including
documentation errors , general usage questions , recommendations for
prod uct enhancements or modifications , and scheduled events such as
preventat ive ma intenance or product/syste m upgrades.
On-Site Response Time Table (Customer's Response Time Classification is
designated in the Service Agreement).
Severity Level Premier Response Time
Severity 1 Within 1 hour from receipt of Not ifi cation
Continuously
Severity 2 Within 4 hours from receipt of No t ification
Standard Business Day
Severity 3 Within 24 hours from receipt of Notification
Standard Business Day
• Please note th ese are Standard Commitment times. The commitment times sho uld be based on the
Customers Support Plan.
• Provide update before the specific contractual commitments come due .
* Note: Prov ide update to System Support Center before QefE!rral time comes due.
NETWORK MONITORING, ONSITE INFRASTRUCTURE
RESPONSE AND DISPATCH SERVICE (NPSPAC)
Motorola will provide Network Monitoring, Dispatch Service and OnSite Infrastructure Response
services to Customer Systems. These services are applicable only for the following system types
SmartZone®/OmniLink® v2.0.3 and higher, SMARTNET® Systems.
The t erms of this Statement of Work (SOW) are an integral part of the Motoro la Service Terms and
Conditions or other applicable Agreement(s) with the Customer to which this SOW is appended and
made a part thereof by this reference.
City of Fort Worth, Texas
P25 System Maintenance
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
(1' Motorola Solutions Confidential Restricted Statements of Work 3-39
1.0 Description of Services
Network Monitoring is a service designed to electronically monitor Elements of a Communication
System for Events. When the Motorola System Support Center (SSC) detects an Event, trained
technologists acknowledge and initiate an appropriate response per the customer profile. When
dispatched, the Servicer will respond at the Customer location based on predefined Severity Levels
set forth in the Severity Definitions Table and Response times set forth in the On-Site Response Time
Table in order to Restore the System.
Motorola will provide Case management as set forth herein. The SSC maintains contact with the on-
site Servicer until System Restoral occurs and Case is closed. The SSC will continuously track and
manage Case activity from open to close through an automated Case tracking process .
2.0 Motorola Responsibilities:
2 .1. Provide dedicated Connectivity necessary for monitoring.
2.2. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date.
2.3. Continuously receive data from Customer monitored System and Customer initiated service
requests.
2.4 . Create a Case, as necessary. Gather information to perform the following:
2 .4 .1. Characterize the issue.
2.4.2. Determine a plan of action.
2.4 .3. Assign and track the Case to reso lution.
2 .5. Dispatch a Servicer, as required , by Motorola standard procedures and provide necessary Case
information collected in section 2. 7.
2.6. Ensure the required personnel have access to Customer information as needed.
2.7. Servicer will perform the following on-site:
2.7 .l. Run diagnostics on the Infrastructure or FRU.
2.7 .2 . Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motoro la
may provide Infrastructure or FRU.
2. 7 .3. Provide materials, tools, documentation, physical planning manuals, diagnostic /test
equipment and any other requirements necessary to perform the Maintenance service.
2.7.4. If a third party Vendor is needed to restore the System, the Servicer may accompany
that Vendor onto the Customer's premises.
2.8. Ve rify with Customer that Restoration is complete or System is functional, ifrequired by
Customer's repair Verification preference described in the Customer Support Plan required by
section 3.5. If Verification by Customer cannot be completed within 20 minutes of Restoration,
the Case wi ll be closed and the Servicer wi ll be released.
2.9. Escalate the Case to the appropriate party upon expiration of a Resp onse time.
2.10. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is
resolved.
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page .
3-40 Statements of Work
City of Fort Worth, Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted (l.\
2.11. Notify Customer of Case Status, as described in the Customer Support Plan required by section
3 .5 at the following Case levels :
2.11.1. Open and closed; or
2.11.2 . Open, assigned to the Servicer, arr iv al of the Servicer on site, deferred or delayed,
closed.
2.12. Respond in accordance to predefined Response times upon receipt from Customer.
2.13. Apply additional support charges above and beyond the contracted service agreements that may
app ly if it is determined that System faults were caused by the Customer making changes to
critical Sy stem parameters.
3.0 Customer Responsibilities:
3.1. Allow Motorola Continuous remote access to obtain System performance data.
3 .2 . Allow Motorola to access System if firewall has been installed; provide permanent/dedicated
access for SNMP trap s (outbound) and ZDS polling (inbound). Also provide continuous utility
service to any Motorola equipment installed or utilized at Customer's premises to support
delivery of the Service.
3.3. Provide Motorola with predefined Customer information and preferences prior to Start Date
necessary to complete Customer Support Plan., including , but not limited to:
3 .3 .1.1. Case notification preferences and procedure.
3 .3 .1.2. Repair Verification Preference and procedure .
3.3.1.3 . Database and escalation procedure form s.
3 .3 .1.4. Submit changes in any information supplied in the Customer Support Plan to the
Account Services Manager.
3.4. Provide the following information when initiating a service request:
3 .4.1. Assigned System ID number.
3 .4.2. Problem de scription and site loc ation .
3 .4 .3 . Oth er pertinent information reque sted by Motorola to open a Case.
3.5 . Notify the SSC when Customer performs any activity that impacts the System. (Activ ity that
impacts the System may include, but is not limited to, installing software or hardware upgrades,
performing upgrades to the network, or taking down part of the system to perform
maintenance.) 4
3 .6. Allow Servicers access to Equipment (including any Connectivity or monitoring equipment).
3.7. Supply Infrastructure or FRU, as applicable, in order for Motorola to Re store the Sy stem as set
forth in parag raph 2.11.2. 3
3.8. Maintai n and stor e in an easy accessible location any and all Software needed to restore the
Sy stem .2
3.9. Maintain and store in an easily accessible loc ation proper System backups .4
City of Fort Worth , Texas
P25 System M aintenance
~ Motorola Soluti ons Confidential Restricted
January 29, 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-41
3.10. Verify with the SSC that Restoration is complete or System is functiona l, if required by the
Repair Verification Preference provided by Customer in accordance with section 3.5.
3 .11. Provide all Customer managed passwords required to access the Customer's System to
Motorola upon request or when opening a Case to req u est service sup port or enabl e Response
to a technical issue.
3.12. Pay additional support charges above and beyond the contracted service agreements that may
app ly if it is determined that System faults were caused by the Customer making changes to
cr itical System parameters.
3 .1 3. Cooperate with Motoro la and perform all acts that are reasonab le or necessary to enab le
Motoro la to provide the services describe d in this SOW .
Severity Definitions Table
Severity Level Problem Types
Severity 1 . Response is provided continuously . . Major System failu re . . 33 % of System down . . 33 % of Site channels down . . This level is meant to represent a major issue that results in an unusable
system , sub-system , Product, o r critical features from the Custome r's
perspective . No Work-around or immediate solution is ava ilable .
Severity 2 . Response during Standard Business Day . . Significant System Impairment not to ex ceed 33 % of system down . . System problems presently be ing mon itored .
. Th is level is meant to represent a moderate issue that limits a Customer's
norma l use of t he system , sub-system , product , or major non-crit ical
features from a Customer's perspective .
Seve rity 3 . Response during Standa rd Business Day . . In term ittent system issues . . Information questions . . Upg rades/preventative maintenance .
. This level is meant to represent a minor issue that does not preclude use of
the system , sub-system , prod uct , or c r itical features from a Customer's
perspective. It may also represent a cosmetic issue , including
documentation errors , genera l usage questions , reco mmendations fo r
product enhancements or modifications , and scheduled events s uch as
preventative maintenance o r producUsystem upgrades .
On-Site Response Time Table (Customer's Response Time Classification is
designated in the Service Agreement).
Severity Level
Severity 1
Severi ty 2
Severity 3
January 29, 2014
Use or disclosure of th is proposal is subject
to the restrictions on the cover page.
3-42 Statements of Work
Premier Response Time
Within 2 hours from receipt of Notification
Continuously
Within 4 hou rs fro m re cei pt of Notificatio n
Standa rd B usiness Day
Within 24 hours from re ceipt of Notification
Standard Business Da y
City of Fort Worth , Texas
P25 System Maintenance
Motorola Solutions Confidential Restricted Q.\
Monitored Elements Table
System Type Equipment
SmartZone 4 .1 Zone Controllers ; Database Serve r; Digital
Interface Unit (DIU ); Central Electronic Bank
(CEB ) Interfa ce ; AEB .
FullVision Server ; Air Traffic Router ; System
Statistics Server (M ult i-Zone); Zone Statistica l
Server ; User Configuration Server; NOVA 2000
(Interconnect); Remote RF Sites (Site
Controllers Including Simulcast , Stations).
MOSCAD Ov erlay (Stations-Non Trun ked ,
Comparator , TenSr Channel Ban ks ,
Environmental Alarms , Microwave).
SMARTNET Monitored by MOSCAD SiteSentry Site Controllers ; Stations ; Environmental
Alarms ; Channel Banks . Site Sentry is a
canceled product. No new customers.
City of Fort Worth, Texas
P25 System Maintenance
Q.l Motorola Solutions Confidential Restricted
January 29 , 2014
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
Statements of Work 3-43
CITY OF FORT WORTH P25 UPGRADE -CHANGE ORDER 8 PRICING SUMMARY 9-16-14
Fort Worth Total
# Site or Dept Description Notes Price
Calculated based upon final reported
1 Po li ce Department Subscriber Services Reconciliation in stallations vs . final contract pricing -$195,280.20
2 Police Department Subscriber Flash Returns Un used flashes re turn ed through ERA -$51,269 .58
3 All Return SmartX Trai nin g Unused due to ear li e r return of Sma rtX -$3,022.43
1. Order, receive, pre-test, and Install 8
ante n nas with jumpers on platform
2 . Sweep antennas and update documentation
3 . Upd ate Region 40 submittal
4 Bergh 2 Bergh 2 Antenna Replacements 4. Remove and transport old equipment $36,332 .37
Extension of System Maintenance Services See separate Services Agreement and SOW for
5 A ll throu gh 2015 detailed description $1 ,511,922.86
10 NICE Inform Concurrent User Licenses with
6 Police Department In stallation $15,248 .00
TOTAL $1 ,313,931.03
lVl&L Kev1ew P age 1 of 3
Official site of the City of Fort Worth, Texas
CITY COUNCIL AGENDA
DATE:
CODE:
COUNCIL ACTION: Approved on 6/14/2011 -19735-06-2011
6/14/2011
G
REFERENCE NO.: G-17303 LOG NAME:
TYPE: PUBLIC
NON-CONSENT HEARING:
FORT \\'1)RTl1
~
13TAX NOTES
11
NO
SUBJECT: Approve One-Time Exception to the Financial Management Policy Statements to Allow the
Use of Debt Structures Involving Balloon Payments for the Sole Purpose of Financing the
Upgrade to the City's Public Safety and Public Works Radio Communications System Via
Tax Notes , Adopt Ordinance Authorizing Issuance of Tax Notes in the Principal Amount of
$43,050 ,000 .00 , Approving the Sale of the Notes to JP Morgan Chase , Providing for the
Levy , Assessment and Collection of a Tax Sufficient to Pay the Interest on Said Notes ,
Create a Sinking Fund for the Payment of the Principal Thereof and Ordaining Other
Matters Related Thereto , Authorize Execution of a System Purchase Agreement in the
Amount Not to Exceed $39 ,345 ,641 .55 with Motorola Solutions , Inc ., for Equipment and
Professional Services Using a Houston-Galveston Area Contract, and Authorize Execution
of Amendment No . 2 to City Secretary Contract No . 40264 with Buford Goff & Associates
to Provide Engineering and Quality Assurance Services in the Amount Not to Exceed
$2 ,900 ,000 .00
RECOMMENDATION:
It is recommended that the City Council :
1. Approve a one-time exception to the Financial Management Policy Statements to allow the use of debt
structures involving balloon payments for the sole purpose of financing the upgrade to the City's Public
Safety and Public Works radio communications system via Tax Notes ;
2 . Adopt the attached ordinance authorizing the issuance of Tax Notes in the principal amount of
$43,050 ,000 .00 , approving the sale of the notes to JP Morgan Chase; providing for the levy , assessment
and collection of a tax sufficient to pay the interest on said notes and to create a sinking fund for the
payment of the principal thereof and ordaining other matters related thereto ;
3. Authorize execution of a system purchase agreement in the amount not to exceed $39 ,345 ,641 .55 with
Motorola Solutions , Inc., for equipment and professional services using Houston-Galveston Area Contract
number RA01-08 ; and
4 . Authorize execution of Amendment No . 2 to City Secretary Contract No. 40264 with Buford Goff &
Associates to provide engineering and quality assurance services in the amount not to exceed
$2 ,900 ,000 .00 .
DISCUSSION:
If approved , this M&C will approve a one -time exception to the Financial Management Policy Statements
(FMPS) regarding debt structures with balloon payments, authorize the issuance and sale of Tax Notes to
JP Morgan Chase in order to fund the project to upgrade the City 's public safety and public works radio
communications system instead of using the lease -purchase agreement previously approved , and authorize
the execution of the related purchase and services agreements .
The FMPS , adopted by the City Council on December 14 , 2010 , prohibits balloon debt repayment
schedules which consist of low annual payments and one large payment of the balance due at the end of
the term . However, due to a unique combination of circumstances , including rare market conditions ,
financing restrictions , and the urgency of the project to ensure continued maximum publ ic safety , staff is
seeking a one -time exception to the policy for the sole purpose of funding this long -term project via Tax
Notes which have a maximum life of seven yea rs. The principal pay-down schedule would mirror a
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M&C Review rage L. u1 .J
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standard 10-year issue for the first six years , thus avoiding the spirit of typical balloon-payment financing . It
is anticipated that the Tax Notes will be refunded prior to final maturity to accomplish proper amortization
periods .
On May 17 , 2011 , (M&C P-11234 revised) the City Council approved the acquisition of hardware , software
and services to upgrade the City's public safety and public works radio communications system . On this
same M&C, the staff recommendation was to fund this project via a lease -purchase agreement with
Motorola. On today's Agenda is M&C G-17302 for separate consideration as staff's recommendation to
rescind that authorization and repeal the related ordinances . Because of current market conditions , the City
can finance this project quickly via Tax Notes , resulting in a projected savings of approximately
$500,000 .00 annually over the lease-purchase cost. Although the method of financing is transferr ing from
lease-purchase to financed purchase , the General Fund will continue to be the source of repayment.
The upgrade to a current generation digital system will more effectively meet the requirements of first
responders, and fulfills state and federal objectives for interoperability amongst the region's similar
agencies. This system will replace the City's current system acquired in 1992 , which is no longer supported
by the manufacturer.
On September 16, 2008 , M&C C-23055 was approved , authorizing Buford Goff and Associates , Inc., (BGA)
to perform an assessment of the public safety radio system . In March 2009 , BGA presented a report that
key components of the system had reached end of their life expectancy , were no longer supported by the
manufacturer and could suffer failures when taxed by emergenc ies and increased traffic . In light of these
factors , the City was encouraged to act as soon as possible.
On May 18 , 2010 , City Council approved M&C C-24221 authorizing BGA to develop a master plan for the
City to upgrade its radio systems , and negotiate a competitively-priced agreement with the City's
communications prov ider, Motorola Solutions, Inc . The master plan reinforced the urgency of the 2009
study . Given the current fragile state of the system , increasing service outages , the unavailability of
replacement parts , and the financial challenges the City is facing , the Master Plan attempted to balance
these factors and ensure a stable, reliable and secure communications infrastructure for Police, Fire, Water,
Transportation and Public Works , Parks and Community Service and other City departments .
On June 15 , 2010, M&C C-24272 was approved to authorize the acquisition of the Project 25 (P25)
standard master switch, or the core , of a current generation radio system along with one small site to
operate as a potential backup to the existing system . The plan proposed by BGA and Motorola Solutions ,
Inc., builds upon the installation of this master switch and the initial site .
Because of the magnitude of this project , the full build-out and migration is expected to require almost 48
months to complete . Assuming contract execution in July 2011 , the project would be scheduled for
completion in the first quarter of 2015 .
The total cost of the project is estimated not to exceed $53 ,000 ,000.00 . This total includes $39 ,345,641.55
for hardware, software and services acquired through the System Purchase Agreement with Motorola
Solutions , Inc .; $2 ,900 ,000 .00 for engineering , consulting , and other professional services from BGA
through March 2015 ; and additional costs for project management and site construction . Additional M&Cs
will be submitted to the City Council for approval of these other project costs as necessary .
Staff recommends execution of the System Purchase Agreement with Motorola Solutions . Under this
agreement , the system implemented will include expanded coverage areas , specifically in west Fort Worth
and at Texas Motor Speedway, and it will provide additional security features which will help prevent
unauthorized monitoring of public safety communications transmissions . Public works personnel will also
utlize a segment of this system , and if a significant event occurs , public safety personnel will have access to
the public works portion as well. Ongoing support capabilities will be enhanced through 7x24 monitoring
and dispatch by Motorola's network operations center .
Staff also recommends execution of Amendment No . 2 to City Secretary Contract No . 40264 with Buford
Goff & Associates for the provision of engineering , consulting and other professional services through
March 2015. These services will include detailed work regarding system design reviews, frequency
licensing , acceptance testing and other critical program functions.
Staff is continuing to explore cooperative measures with other agencies for potential cost sharing and joint
participation . This project is structured in such a way to enable such measures if they are realized in the
future . It is anticipated that the Crime Control and Prevention District (CCPD) will transfer fu nds , at a future
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M&C Kev1ew Page 3 of 3
date via M&C , to offset a portion of the total cost and provide a funding source for the Fiscal Year 2012 debt
service payment. Additionally , it is anticipated that the City Manger's Proposed Budget will include General
Fund debt service transfers beginning in Fiscal Year 2013 .
PRICE ANALYSIS -The HGAC contract offers fixed discounts ranging from five percent to 25 percent,
wh ich rema in unchanged from the previous purchase Agreement approved by City Council on March 18 ,
2008 , M&C P-10750 . Staff reviewed the pricing and determined it to be fair and reasonable .
COOPERATIVE PURCHASE -State law provides that a local government purchasing an item under a
cooperative purchasing Agreement satisfies any state law requiring that the local government seek
competitive bids for purchase of the item . The Houston-Galveston Area Council contract was competitively
b id to increase and simpl ify the purchasing power of government entities.
M/WBE -Buford Goff and Associates , Inc ., agrees to maintain its in itial M/WBE commitment of five percent
that it made on the original agreement and extend and maintain that same M/WBE commitment of five
percent to this Amendment No . 2 . Therefore Buford Goff and Associates , Inc ., remains in compliance with
the City 's M/WBE Ordinance and attests to its commitment by its signatu re on the Acceptance of Previous
M/WBE Commitment form executed by an authorized representative of its company . A waiver of the goal
for M/WBE subcontracting requirements for Motorola Solutions , Inc ., was approved by the M/WBE Office
because the purchase of goods or services is from sources whe re subcontracting or supplier opportunities
are negligible .
FISCAL INFORMATION/CERTIFICATION:
The Financial Management Services Director certifies that funds will be available upon completion of the
sale , closing and delivery of approximately $43 ,050 ,000 .00 City of Fort Worth , Texas , Tax Notes , Series
2011 .
The Financial Management Services Director also certifies that funds will be available to make the debt
service payments on these obligations , and funds will be available in the General Fund , as appropriated , to
satisfy the City's obligations .
TO Fund/Account/Centers
Submitted for City Manager's Office by:
Originating Department Head:
Additional Information Contact:
ATTACHMENTS
note ord draft 060611.doc
FROM Fund/Account/Centers
Karen Montgomery (6222)
Lena Ellis (8517 )
James Mauldin (2438)
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