HomeMy WebLinkAboutContract 42303-WO6.J'
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Document No. 251575
Customer Information and Contract Specifications
Customer Name: City of Fort Worth
Contract Status:
• Master Services Agreement (MSA), City Secretary Contract No. 42303, on File as of 09/19/2011
Service Order
This Service Order is entered into by tw telecom holdings Inc. on behalf of itself and its wholly owned operating
subsidiaries (collectively "TWfC") and City of Fort Worth ("Customer"). It is effective upon execution by both Parties
("Effective Datej.
-~rvlce Address
-Line -EVC EVPL 100 Mbps
-Class = Shared
amic Capacity
-Max bandwidth available : lesser of
00 Mbps or the Mbps assoc. wlth
lol.Wlsl bandwidth UNI
-Peak Rate= $0.0336 Per Mbps
er Hour
-Service Level = 2-4x7x4
-UNI Type= Transparent
hanced Management
-Enhanced Management SL.A
-Sef'llfce Level "' 24X7x4
-UNI Type = Transparent
nhanced Management
-Enhanced Management SL.A
New
New
New
Term
(Months)
36
36
36
$680.00
$0.00
1 $476.00
$0.00
1 $476.00
1 $0.00
$0.00 $680.00 $0.00
$0.00 $0.00 $0.00
$6~0 ,Q~
• • ·--...... f
$(1.00
$0.00 $476.00 $0.00
$0.00 $0.00 $0.00
:: $476.00 ·:-..-: {.;_i;;L~~'~
$0.00 $476.00 $0.00
$0 .00 $0.00 $0.00
:$_4?~i~? ::_: $0.00
$1,~~~~~ . / >: $0.00
Additional charges may be assessed if Customer causes a delay in installation or if wiring is required between the service
address and the network demarcation point
Contract Provisions
The Services ordered herein are governed by this Service Order and the lw telecom Master Services Agreement
executed by Customer, as referenced above.
Service Order tw telecom -ConfidenUal Page 1 of3
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Document No. 2S1575 ~telecom~
Multiple site services (IP VPN, ILAN, NLAN. ENLAN. Converged, UNI. E-Line. E-Access. and E-NNI)
Billing for multiple site Services will commence on the Service Date for each indiv idual node or site. Customer networks
should be engineered so that a hub-site and al least one other site are brought online first and on the same date.
Notwithstanding the foregoing , billing fo r E-NNI Service locations will commence when the E-NNI Service has been
successfully installed and is available for Customer's use regardless of the status of other sites or configurations .
Dynamic Capacity
Dynamic Capacity provides customer with the ability to increase its bandwidth utilization above its committed level for its
E-Line Service in near real -time through TWTC's online customer portal located at https://customerportaLtwtelecom .com
("My Portal"). Customer requests must be submitted through My Portal for additional bandwidth or to restore the
bandwidth back to the committed bandwidth level. Capacity limits imposed by Customer on its s ide of the Demarcation
Point may need to be reset by Customer in order to utilize the increase in the bandwidth . The charges for the additional
bandwidth, excluding Taxes, as well as the applicable bandwidth limits for each E-Line Service with Dynamic Capacity,
are specified in this Service Order. TWTC may modify the charges for the additional bandwidth by providing Customer
with not less than sixty (60) days prior written notice. For billing purposes, Dynamic Capacity usage shall be rounded up
to the nearest hour.
Customers must identify rep resentatives that are authorized to make requests for Dynamic Capacity, and TWrC will
provide a Customer specific pass code to them. Customer is responsible for maintaining the confidentiality and security of
its pass code and is responsible for fraudulent requests for Dynamic Capacity. Customer must notify TWTC to suspend
any pass code that has been compromised .
Equipment Recovery
Upon termination of a Service for any reason, TWTC or its representative will contact Customer to schedule a mutually
acceptable time and date for TWTC's retrieval of TWTC Equipment located on Customer's premises . Alternatively, TWfC
may request that Customer package TWfC's Equipment and return it , at TWfC's cost, to a location identified by TWfC .
If Customer does not provide TWTC with access to its premises to allow TWTC to recover the TWTC Equipment within
thirty (30} days following TWTC's contact, or if Customer does not ship the TWTC Equipment back to TVVTC within the
thirty (30) days, then TWTC may charge Customer for the replacement cost of the TWTC Equipment.
Regulatory and Tax Jurisdiction of Data and Transport Services
The regulatory jurisdiction and the application of certain ta>ces and surcharges depends on whether the Services provided
are interstate or intrastate. For purposes of the Services ordered herein:
a) For Carrier and Internet Service Provider Customers: The Services will be treated as interstate unless
otherwise demonstrated by Customer to TWTC's sole satisfaction . The application ofTaxes, including without
limitation Universal Service Fund surcharges, will be subject to Customer's timely submitted annual USF
Exemption Certificate. if any.
b} For End User Customers: Services that both orig inate and te rminate at Customer locations within the same
state will be treated as intrastate for regulatory purposes and the application of Taxes based on Customer's
confinnation, evidenced by placing this Order, that such Services carry less than 1 O"A, interstate traffic. Customer
must p romptly advise lWTC in writing if Services that both originate and te rminate at Customer locations within
the same state are used for a greater proportion of interstate traffic.
Service Order tw telecom -ConlidenUal Page2of3
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Document No. 251575 ~telecom_
Signature Block
tw telecom holdln s Inc. Customer: Ci of Fort Worth
Sales Person: Keith Davis
Customer and the individual signing above represent that such individual has the authority to bind Customer to this
Agreement.
SelVi<:e Order tw telecom -Confldentlal
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
-J..'-M&..(
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