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HomeMy WebLinkAboutContract 39475-B1111 Y SECRETAR APPENDIX B-1 CONTRACT NO, , -B In accordance with the Professional Services Agreement signed between Matrix Resources Inc. (Contractor) and the City of Fort Worth (Client) on October 2, 2009 City Secretary Contract 39475, it is agreed as follows: 1. This Work Order incorporates by reference all of the terms and conditions of the Professional Services Agreement and specifically the services to be provided under Section 1 of said agreement. 2. The services to be performed under this Work Order shall be as follows: DESKTOP TECHNICIAN To load and verify correct operation of all application software packages and operating systems used throughout the City's data network. To provide training and technical assistance to users in a courteous manner; to identify and resolve hardware, software, and operator problems; to make minor repairs, or refer to service personnel. To document work performed in the case management system. To effectively manage and prioritize outstanding support issues. To keep supervisor informed of potential problems, and escalate issues as needed. To document processes and problem resolution in the Knowledge Base. To work as a resource on project implementation; to assist city staff with various aspects of information systems; to assess department needs and recommend equipment and software to purchase. To recommend appropriate action to maintain current and up to date information systems. Personnel assigned to provide services under this Work Order: Name: Shane Ross Start Date: November 17, 2009 End Date: Upon completion of all services contemplated herein. Payment Terms: Payment Rate: $33.00 per hour OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX AGREED AND ACCEPTED: CITY OF FORT WORTH MATRIX RESOURCES INC. Karen L. Montgomery Assistant City Manager Date: APPROVED AS TO FORM AND LEGALITY: SSarn� t�tz�c Title ti Maleshial armer Date Assistant City Attorney Attested by: )"�� A' lkk'13" �A� Marty a dx°1x ity Secretary NO M&C REQUIRED OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX