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HomeMy WebLinkAboutContract 50054-A11R4CSC No. 50054-A11R4 AMENDMENT NO. 11 AND RENEWAL NO. 4 TO CITY OF FORT WORTH CONTRACT 50054 This Eleventh Amendment and Fourth Renewal is entered into by and between the City of Fort Worth (hereafter 'Buyer"), a home rule municipality, with its principal place of business at 200 Texas Street, Fort Worth, Texas, and Motorola Solutions, Inc. ("Vendor"), Buyer and Vendor may be referred to individually as a Party and collectively as the Parties. WHEREAS, on December 18, 2017, the Parties entered into City Secretary Contract 50054 through Houston -Galveston Area Council Cooperative contract and its successors ("HGAC Contract") to provide Communication Systems and related services ("Agreement/Contract"); WHEREAS, the current term of the Agreement expires on July 31, 2024; WHEREAS, the Parties wish to amend the Agreement to add pricing for certain positions and attach an updated exhibit; WHEREAS, the parties wish to renew the Agreement for its fourth renewal term to expire July 31, 2025. NOW, THEREFORE, the Parties, acting herein by the through their duly authorized representatives, enter into the following agreement: 1. AMENDMENTS The Agreement is hereby amended to add pricing for dispatch console positions as set forth in Exhibit A-6, which is attached hereto and incorporated into the Agreement. The amount of the contract for year three shall not exceed $10,981,617.00 as authorized by M&C 24-0533. 2. RENWAL The Agreement is hereby renewed for its fourth one-year Renewal Term beginning August 1, 2024 and ending July 31, 2025. The Contract amount for the fourth renewal term will be an amount not to exceed $5,318,911.80. 3 ALL OTHER TERMS SHALL REMAIN THE SAME All other provisions of the Agreement which are not expressly amended herein shall remain in full force and effect. OFFICIAL RECORD CITY SECRETARY 4. FT. WORTH, TX ELECTRONIC SIGNATURE This Amendment may be executed in multiple counterparts, each of which shall be All and R4 - Fort Worth City Secretary Contract No. 50054 Page 1 of 3 an original and all of which shall constitute one and the same instrument. A facsimile copy or computer image, such as a PDF or tiff image, or a signature, shall be treated as and shall have the same effect as anoriginal. ACCEPTED AND AGREED: CITY OF FORT WORTH: By: `J (� k�—>' Name: Mark McDaniel Title: Deputy City Manager Date: Aug 13, 2024 APPROVAL RECOMMENDED: By: Name: Kevin Gunn Title: Director, IT Solutions Department CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Lawrence Crockett (Aug S, 2024 14:47 EDT) Name: Lawrence Crockett Title: Sr. IT Solutions Manager APPROVED AS TO FORM AND LEGALITY: 4.p440R4�� /Y�1 L��i ATTEST: y: �poF FORraa B i o*o... 0=Name: Taylor Paris P°; Title: Assistant City Attorney A5gao By: CONTRACT AUTHORIZATION: Name: Jannette Goodall M&C: 24-0533 Title: City Secretary Approved 6/25/2024 1295: 2024-1139355 VENDOR: Motorola Solutions Inc, ATTEST: By: 1UQ8�j L By: Name: Brad Rice Name: Title: Area Sales Manager Title: Date: July 30, 2024 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Al and R4 - Fort Worth City Secretary Contract No. 50054 Page 2 of 3 M City of Fort Worth Fire and Police Department MCC 7500E Dispatch Two Console Add and MCC7500VPM Upgrade July 02, 2024 The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc. MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2022 Motorola Solutions, Inc. All rights reserved. PS-000123456 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 July 02, 2024 Mr. Lawrence Crockett IT Solutions 1515 11th Ave Fort Worth, TX 76102 Subject: PD and FD Dispatch Console Position Add-Ons Dear Mr. Crockett, Motorola Solutions, Inc. ("Motorola") is pleased to have the opportunity to provide the City of Fort Worth with quality communications equipment and services. The Motorola project team has taken great care to propose a solution that will address your needs and provide exceptional value. To best meet the functional and operational specifications of this solicitation this solution is to provide the equipment and services to add one MCC7500E dispatch console position to the police dispatch site and one MCC7500E dispatch console position to the fire dispatch site, both located at Bolt Street. The existing 17 VPM based MCC7500 console positions at police dispatch and the existing 10 VPM based MCC7500 console positions at fire dispatch will be upgraded to CC Hub based MCC7500E console positions. The CC Hub hardware required to upgrade both the police and fire existing console positions, 27 total, is covered through the City's existing SUA agreement. The services required for the upgrade of the existing 27 console positions is included in this proposal This proposal is subject to the terms, conditions and pricing of the City of Fort Worth contract #50054 between the City of Fort Worth and Motorola Solutions, Inc. dated December 18, 2017. This proposal may be accepted by issuing a purchase order that specifically references this proposal and the aforementioned contract (e.g., This PO is being issued in accordance with the terms, conditions and pricing of City of Fort Worth contract #50054 between the City of Fort Worth and Motorola Solutions, Inc. dated December 18, 2017). This proposal is valid for sixty days from the cover letter date. Motorola would be pleased to address any concerns the City of Fort Worth may have regarding the proposal. Any questions can be directed to Casey Moore, Account Manager, at 817-368-8683. We thank you for the opportunity to furnish the City of Fort Worth with "best in class" solutions and we hope to strengthen our relationship by implementing this project. Our goal is to provide you with the best products and services available in the communications industry. Sincerely, '�, &ecl L Brad Rice Area Sales Manager Motorola Solutions, Inc. ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 1 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Table of Contents Section 1 MCC 7500E Dispatch Console Solution Description.............................................................5 1.1 PROPOSED EQUIPMENT.................................................................................................... 5 1.2 Dispatch Console Configuration........................................................................................ 6 1.2.1 Integration with the ASTRO 25 Network..................................................................................................8 1.2.2 Conventional Base Station Interfaces......................................................................................................8 1.3 Making Consoles Easy to Operate..................................................................................... 8 1.3.1 Customizable Dispatch Interface..............................................................................................................9 1.3.2 Auxiliary Inputs/Outputs...........................................................................................................................9 1.3.3 Standard Radio Transmission and Reception..........................................................................................9 1.3.4 Emergency Radio Transmission and Reception....................................................................................10 1.3.5 Radio Patch Control...............................................................................................................................11 1.3.6 Call Management and Control................................................................................................................12 1.3.7 MKM 7000 Console Alias Manager (CAM)............................................................................................12 1.4 Protecting Consoles and Communications..................................................................... 13 1.4.1 Secure Access to the Console...............................................................................................................13 1.4.2 Secure Communications at the Console................................................................................................13 1.4.3 Securing Communications at the Logging Recorder..............................................................................14 1.4.4 Key Storage............................................................................................................................................14 1.4.4.1 Software Key Management 1.4.4.2 Hardware Key Management 1.4.4.3 Over -the -Ethernet Keying (OTEK) 1.4.4.4 Key Management Software 1.5 Incorporating Console Configuration and Management ................................................. 15 1.6 Interfacing with Computer -Aided Dispatch (CAD)........................................................... 15 1.7 Dispatch Console Solution Components......................................................................... 15 1.7.1 MCC 7500E Console Operator Position................................................................................................16 1.7.2 MCC 7500E Dispatch Console Telephony.............................................................................................17 1.7.3 Enhanced Instant Recall Recorder(IRR)...............................................................................................17 1.7.3.1 IRR Features Section 2 STATEMENT OF WORK.........................................................................................................19 2.1 SCHEDULE.........................................................................................................................19 2.2 WORK BREAKDOWN STRUCTURE................................................................................. 19 2.3 ASSUMPTIONS.................................................................................................................. 25 Section 3 PREMIER SERVICES..............................................................................................................26 Table of Contents © MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21 PC12345 Page 2 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 3.1 PREMIER SERVICES OVERVIEW..................................................................................... 26 3.2 On -site Infrastructure Response...................................................................................... 26 3.2.1 Network Hardware Repair with Advanced Replacement.......................................................................26 3.2.2 Annual Preventive Maintenance.............................................................................................................27 3.2.3 Remote Security Update Service...........................................................................................................27 3.3 Motorola Solutions Service Delivery Ecosystem............................................................ 27 3.3.1 Centralized Managed Support Operations.............................................................................................28 3.3.2 Governance............................................................................................................................................28 3.3.2 Field Service...........................................................................................................................................28 3.3.3 Repair Depot..........................................................................................................................................28 3.3.4 Customer Support Manager...................................................................................................................29 3.3.5 MyView Portal.........................................................................................................................................29 3.4 System Upgrade Agreement II.......................................................................................... 30 Section 4 Pricing.....................................................................................................................................31 PriceAdjustment........................................................................................................................... 31 Section 5 Termsand Conditions............................................................................................................32 5.1 Standard Terms and Conditions of Sale.......................................................................... 32 5.2 Payment............................................................................................................................. 33 © waraigOLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21 PC12345 Page 3 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Section 1 MCC 7500E Dispatch Console Solution Description Motorola Solutions is pleased to present the City of Fort Worth, TX with a proposal to provide two additional dispatch console positions; one for police dispatch and one for fire dispatch. Both dispatch consoles will be installed at the customer's Bolt Street Dispatch Center. In parallel to these console additions, Motorola Solutions will be upgrading: • Seventeen (17) existing dispatch positions in police dispatch, from the MCC 7500 platform to the MCC 7500E architecture that will be implemented using the City of Fort Worth Service Upgrade Agreement (SUA). • Ten (10) existing dispatch positions fire dispatch center, from the MCC 7500 platform to the MCC 7500E architecture that will be implemented using the City of Fort Worth Service Upgrade Agreement (SUA). 1.1 PROPOSED EQUIPMENT The MCC 7500E Dispatch Console is a mission critical IP command and control solution designed to ensure optimal quality audio and reliable communication. Console positions are connected directly to the IP network which supports communication with both trunked and conventional radios. Police Department Dispatch Center, one (1) MCC 7500E Console position will consist of the following equipment: • One (1) Command Central Hub (CCHub) w/ Client PC • Two (2) Desktop Speakers • Two (2) IRR Speaker • Two (2) Headset Jack • Two (2) Headset Base • Three (3) EncorePro RMN5150 Headsets • One (1) Gooseneck Microphone • One (1) Footswitch • One (1) 24" Touch Monitor • One (1) UPS 1500 VA MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Another portion of this console addition will be the upgrade of the existing seventeen (17) dispatch positions from the MCC 7500 platform to the MCC 7500E platform that will be implemented using the City of Fort Worth Service Upgrade Agreement (SUA). Fire Department Dispatch Center, one (1) MCC 7500E Console position will consist of the following equipment: • One (1) Command Central Hub (CCHub) w/ Client PC • Two (2) Desktop Speakers • Two (2) IRR Speaker • Two (2) Headset Jack • Two (2) Headset Base • Three (3) EncorePro RMN5150 Headsets • One (1) Gooseneck Microphone • One (1) Footswitch • One (1) 24" Touch Monitor • One (1) UPS 1500 VA Another portion of this console addition will be the upgrade of the existing ten (10) dispatch positions from the MCC 7500 platform to the MCC 7500E platform that will be implemented using the City of Fort Worth Service Upgrade Agreement (SUA). 1.2 Dispatch Console Configuration The proposed consoles will interface seamlessly with Fort Worth's ASTRO® 25 system. The proposed solution offers Fort Worth two (2) new dispatch positions. MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 6 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Figure 1-1: MCC 7500E Dispatch Position provides a familiar GUI, and advanced features. The table titled "Dispatch Locations" outlines the number of consoles and their location. Table 1-1: Dispatch Locations Bolt Street Police Department dispatch center Bolt Street Fire Department dispatch center Embracing Interoperability and Integration When a situation requires coordination between multiple agencies, the proposed dispatcher can patch together Mutual Aid radios and required subscribers on the ASTRO 25 system (see the figure titled "Mutual Aid Components"). Incident conversations are seamless from the moment of the patch initiation and record like any talkgroup conversation within the Land Mobile Radio (LMR) network. The dispatcher can also participate in and monitor conversations for the duration of the incident, as necessary. MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 7 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Dispatch Console ethernet ethe Mutual Aid Agency Radio Systems !1•J --0 Lovou Mutual Aid Radios or Resources CCGW Figure 1-2: Mutual Aid Components - Mutual Aid agency radio systems connect to the ASTRO 25 network through a CCGW. 1.2.1 Integration with the ASTRO 25 Network The proposed dispatch console seamlessly integrates into Fort Worth's ASTRO 25 system without interface boxes, digital voice gateways, or backroom electronics for an integrated, mission -critical network. This tight union between radio infrastructure and console equipment has several operational benefits to Fort Worth PD and FD The physical space to accommodate the proposed console is comparable to that required for a personal computer. The console can access both trunked talkgroups and conventional radio channels over the same network. This architecture reduces overall transport costs and the need for duplicate fixed network equipment. 1.2.2 Conventional Base Station Interfaces The proposed consoles access and control Fort Worth's analog and digital conventional base stations through the use of Enhanced Conventional Channel Gateways (ECCGW). The console processes audio received from the station and controls various features on the stations, such as frequency selection, private line selection, and repeater on/off. Additionally, the ECCGWs allow for recovery of MDC 1200 and digital signaling, such as unit ID and emergency alarm. 1.3 Making Consoles Easy to Operate Motorola's proposed consoles are optimized for real-time audio, prioritizing emergency calls over other traffic, and minimizing voice queuing. Using robust error mitigation to maintain call quality even when MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 8 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 the system is heavily loaded, the proposed console reduces communication errors that may force dispatchers or radio users to repeat their transmissions. 1.3.1 Customizable Dispatch Interface The proposed console provides dispatchers with a customizable graphical user interface (GUI) for increased user efficiency. Based on dispatcher preference, the proposed GUI can be customized to show details of trunked and conventional RF channels on a per -channel basis. Busy dispatchers can respond to a missed call by simply clicking on an entry in the Activity Log. The number of calls and call information displayed in the Activity Log is customizable to suit the needs of the user. The status of Auxiliary I/Os can be easily interpreted from the GUI with the use of familiar graphical icons, such as a door shown open or closed. Elite Dispatch Graphical User Interface The proposed Elite Dispatch GUI is an enhanced version of Motorola's Gold Elite Dispatch GUI. For existing Gold Elite users, the GUI allows a smooth transition and minimal training for dispatchers. For new users, the graphical icons and customization options make the proposed console GUI easy to learn and operate. Inbound Event Display For those users who prefer a call -based GUI, the proposed console supports the Inbound Event Display (IED) GUI. The IED GUI displays incoming radio events in a queue format. The dispatcher can manage and respond to these events directly from the queue. Filtering and sorting features are available to allow the information in the queue to be tailored to the needs of the dispatcher. The console can be configured to operate in "quiet mode" when using the IED GUI. This is well suited to customers who operate in a Request -To -Talk (RTT) environment. 1.3.2 Auxiliary Inputs/Outputs The proposed console supports Global Auxiliary Inputs/Outputs (Aux I/Os) for remote status indications or remote control through dispatch positions. Global Aux I/Os are typically implemented by hardware that is independent of the dispatch positions in a system and may be accessible to multiple dispatch positions. Aux 1/0 Servers provide the Aux 1/0 feature for the consoles. 1.3.3 Standard Radio Transmission and Reception A typical proposed dispatch position has a headset and two speakers. One speaker is for selected audio and the second speaker is for all remaining unselected audio. Additional speakers can be added to a console allowing dispatchers to configure a specific speaker for a set of designated audio sources. This simplifies multitasking between multiple audio sources and allows flexibility in the way the audio is presented to the dispatcher. Receiving Calls from the Field and Other Dispatchers The proposed console provides dispatchers with greater flexibility for how to hear calls from field radio users and other dispatchers. Each dispatcher can define his or her own audio reception profile by selecting a single audio source, whether conventional or talkgroup, to be heard on a selected speaker MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 9 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 or headset (Single Select). The dispatcher can also define groups of radio resources that can all be heard on a selected speaker or headset (Multi -Select). Initiating Calls to the Field and Other Dispatchers The dispatcher has several different ways of initiating a call. In most circumstances, a General Transmit is appropriate. With the General Transmit, the dispatcher selects a resource on the console and activates the transmission through a footswitch, headset transmit button, or a microphone transmit button. If the dispatcher needs to quickly transmit on a resource that is not selected, the dispatcher uses the Instant Transmit function. A safety switch is available, which prevents accidental activation of functions that may cause negative consequences. The safety switch can be used with Aux I/Os and preprogrammed pages, as well as Instant Transmit switches. Audio Communication to the Field and Other Dispatchers The dispatcher can transmit audio in different ways. They can make calls to all users listening to a specific conventional radio resource or a specific trunking talkgroup. When multiple resources are required, the dispatcher can select additional talkgroups and/or conventional channels, as needed using the Multi -Select feature. The proposed console also enables dispatchers to make private calls to individual field radio users or dispatchers. Once a private call is established, it can be patched in with another resource at the dispatcher's discretion. Controlling Console Audio The proposed console offers dispatchers several different ways of controlling or muting the audio on their consoles, such as the following: • Audio volume can be changed for any specific resource. • All non -selected resources on the console can be muted for 30 seconds (All Mute) or unmuted, if already muted. • A dispatcher can transmit on a resource while receiving audio from the same resource or other resources. • A dispatch position can be configured to automatically mute the other dispatch audio on a shared resource to prevent acoustic feedback when a co -located dispatch position transmits. • RF Cross Mute automatically mutes the receive audio from a specified channel when the dispatcher transmits on another specified channel to prevent acoustic feedback. Controlling Network Audio Dispatchers can control audio on the ASTRO 25 network. The dispatcher can enable or disable radio users to compartmentalize traffic, reduce interruptions, and maintain communications between dispatch and the field. When this function is enabled or disabled, all dispatch consoles with this resource assigned are updated with the current status of the feature. This feature can be controlled from any dispatch position. 1.3.4 Emergency Radio Transmission and Reception As part of a mission -critical communications network, the proposed dispatch console facilitates immediate prioritization and resolution of emergency communications between Fort Worth's dispatch MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 10 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 and first responders in the field. This enables dispatchers and first responders to focus on their mission and not their equipment, especially during critical situations. Receiving an Emergency Call When a user in the field or another dispatcher initiates an emergency call, the console emits both visual and audible indications (Emergency Alarm). The audible indication alerts the dispatcher that an emergency is underway; the visual indication directs the dispatcher's attention to the specific resource making the emergency call. The dispatcher can immediately reserve a voice channel for the duration of the emergency. Responding to an Emergency Call A dispatcher can bypass the standard console interface to auto -open a quick list, which contains specific controls for recognizing an emergency call, initiating an emergency call, and ending an emergency call (Auto -Open of Quick List). The dispatcher can then recognize the emergency call, which ends the audible emergency indication and notifies all dispatchers that the emergency is being addressed (Emergency Recognize). The audible emergency indication may also be muted by a dispatcher without recognizing the emergency alarm (Mute Tones at a Single Op). This can be used in a situation where one agency is monitoring a channel that belongs to another agency. That channel can be configured to not generate audible and/or visual emergency indications. Ending an Emergency Call When an emergency is over, the dispatcher can end the Emergency Alarm. The visual indication on the dispatch position GUI is removed, and the console informs the other dispatch positions that the emergency is over (Emergency End/ Knockdown). The emergency mode remains active on the initiating radio unit until it is ended (reset) by the radio user. 1.3.5 Radio Patch Control The dispatcher can patch communication between trunked and/or conventional radios that are normally unable to communicate with each other due to different features, programming, or even different frequency bands. A patch group is a group of linked resources that can both receive messages from a console and transmit to all other members of the patch group. Setting up a Standard Patch Patches are supported between trunked resources and/or conventional resources. After the patch is created, the dispatch position transmits all audio on one resource to all other resources in the patch group. In a patch between trunked resources, patched radio users with displays see the ID or alias of the other patched radio(s), as opposed to that of the console. This minimizes confusion and the need for the dispatcher to intervene in the call. Patches are automatically reestablished, if interrupted, so the dispatcher can concentrate on continuing operations. Predefined Patches Patches can be predefined and automatically reinitiated each time a dispatch position computer is restarted (Patch Auto -Start). MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 11 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX 1.3.6 Call Management and Control The dispatcher can use the following functionality to manage and control audio for different types of calls between the dispatch position and radio users or other dispatchers. Automatic Prioritization of Calls Calls on the dispatch position are prioritized through a transmission hierarchy. Calls from primary supervisors take priority over those from secondary supervisors, which in turn take priority over non - supervisors. Instant Transmit or All -Points Bulletin (APB) transmissions, regardless of whether they are from a supervisor, take priority over general or patch transmissions. Multiple dispatchers can be designated as primary supervisors on the same system, which is useful when multiple agencies share one system. With the Network Manager Client installed, supervisors can disable and enable dispatch console functionality as needed. Manual Prioritization of Calls System Access Priority Select allows a dispatcher to prioritize trunked resources on the system as either normal or tactical. A dispatcher can change the priority of a trunked resource to tactical to give the resource a better chance of gaining communication access on a busy system. Only emergency calls have a higher priority than tactical. When the System Access Priority Select status of a resource is changed, it is updated at all dispatch consoles in the systems that are monitoring that trunked resource. Using the Multi -Select Feature The Multi -Select feature allows a dispatch position to define groups of selected radio resources. When a Multi -Select group is opened, all of the resources in the group are simultaneously selected. Resources can be added or removed from a Multi -Select group while the group is open. The dispatcher can transmit on several resources simultaneously or can listen to multiple resources simultaneously in their headset or select speakers. Standard Call Indications The dispatch position indicates the availability of any given resource, regardless of whether the resource is involved in a transmission. An inbound call indication provides the dispatcher with a visual cue of audio activity on a radio resource and allows a dispatcher to see at a glance what the status of a resource is at any moment. Call Alerting A dispatcher can use Call Alert to page an unattended radio or dispatch position through a series of beeps and an indication of the sender's ID. When available, the radio user or dispatcher sees the unit ID of the calling dispatch console or radio ID and is able to return the call. Additionally, a Call Alert can trigger an activity. For instance, a Call Alert may cause a vehicle's horn to sound and its lights to flash. The dispatcher can even send a Call Alert to a user who is involved in voice and data communications over the network. 1.3.7 MKM 7000 Console Alias Manager (CAM) The MKM 7000 Console Alias Manager (CAM) manages the radio unit ID aliases displayed on dispatch positions. It enables agencies that share a radio system to change aliases displayed on their dispatch MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 12 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 positions and logging recorders without affecting the aliases displayed at the other agencies on the system. A typical console uses many types of aliases to provide meaningful, descriptive names instead of numeric ID numbers for different resources on the console, such as: • Trunking talkgroups and conventional channels • Aux I/Os • Secure keys used for voice encryption • Frequencies on multi -frequency conventional channels • Private Line (PL) codes on conventional channels • Predefined pages • Radio unit IDS (also called radio PTT IDs) The CAM supports aliases for radio unit IDS on ASTRO 25 trunking systems, ASTRO 25 conventional systems, MDC 1200 conventional systems, and Advanced SECURENET conventional systems. When SmartX site converters are used with SmartZone or SMARTNET systems, the CAM supports aliases for those types of radio unit IDs as well. The CAM does not support aliases for systems connected through an ISSI link or non -Motorola consoles connected through a CSSI link. 1.4 Protecting Consoles and Communications The console enables end -to -end encryption from the dispatcher to the ASTRO 25 network, so that Fort Worth's communications will not be undermined by unencrypted transmissions. Each dispatcher is able to fully participate in secure communications while being confident that sensitive, vital information is not heard by unauthorized individuals. 1.4.1 Secure Access to the Console To use the dispatch position, a dispatcher must enter a valid radio system user account name and password. The dispatch position validates that information with the radio system's network manager and allows the dispatcher to access only the resources for which the user has access rights. This also applies to third -party applications that use the dispatch console's API. 1.4.2 Secure Communications at the Console The console encrypts and decrypts radio voice messages. Thus, radio voice messages are encrypted from end -to- end between the radio user to the dispatch position. The dispatcher can choose whether to encrypt their transmissions on a particular trunked resource. Dispatchers can interface with agencies that have different encryption configurations without any manual intervention or delay. MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 13 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX 1.4.3 Securing Communications at the Logging Recorder Not only are real-time communications encrypted, encryption extends to call logging to ensure that even recorded communications are not vulnerable to retrieval by unauthorized people. The AIS can support different encryption algorithms simultaneously. Like the dispatch console, the AIS also requires a valid radio system user account name and password be entered and validated by the radio system's network manager before it allows access to recorded information. A user can access only the recordings for which the user has access rights. This enables agencies to keep their logs private from other agencies on the same system. 1.4.4 Key Storage The key material for performing audio encryption and decryption is stored locally on the MCC 7500E Dispatch Console, either in the CRYPTR2 hardware device or in a software key file. This key material is also associated with a Common Key Reference (CKR), so that the appropriate key can be selected for a given talkgroup or a special call type. 1.4.4.1 Software Key Management There are 4 methods for loading keys into the MCC 7500E Dispatch Console: • Using the Key Variable Loader (KVL) to generate a software key file. • Over the Ethernet Keying (OTEK) with the Key Management Facility (KMF) • Using the KMF to generate a software key file. • Utilize the Motorola Key File Creation Tool to create a key file. 1.4.4.2 Hardware Key Management In Hardware Key Management, the encryption keys are stored on a CRYPTR2 hardware device, which is connected to the MCC 7500E Dispatch Console. There are three methods for loading keys into the CRYPTR2: • M nual key loading using the Key Variable Loader (KVL). • Over the Ethernet Keying (OTEK) with the Key Management Facility (KMF) • "Store and Forward" with the KMF and KVL. 1.4.4.3 Over -the -Ethernet Keying (OTEK) Key management through OTEK provides the ability to manage the keys for a dispatch position or Archiving Interface Server (AIS) using only a Key Management Facility (KMF). In OTEK, the management and distribution aspects of key management are all performed by the KMF. Distribution of the key management information is done across the radio system's IP network from the KMF to each dispatch console and AIS. 1.4.4.4 Key Management Software Encryption Key file management can be updated via manual entry with the Motorola Key File Creation Tool provided with the Application CD. Updates to Key files are transferred over user -preferred media MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 14 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 and placed into a reserved directory on the hard drive. Over -the -Ethernet -Keying (OTEK) is not supported with Key Management Software. 1.5 Incorporating Console Configuration and Management The proposed console system is configured and managed by the same configuration manager, fault manager, and performance reporting applications as the radio system. The user can define exactly which resources are available and how they are presented to the dispatcher. This provides Fort Worth with a single point for configuring and managing the entire ASTRO 25 system. Changes are automatically distributed throughout the system. This centralized approach saves valuable time and effort for system administrators and technicians and reduces the errors that can occur when radio IDS and other data are entered at multiple locations. In addition, call traffic and performance reports for each dispatch position can be generated from the system's network manager, enabling administrators to quickly and easily ensure optimal effectiveness and efficiency. 1.6 Interfacing with Computer -Aided Dispatch (CAD) The Fort Worth CAD system interfaces with the MCC 7500E through Application Programming Interfaces (APIs). These APIs provide CAD vendors with access to the same features and functionality as the dispatchers. The Software Developer Kit (SDK) and appropriate licenses are required to access and use the APIs. The console supports three third -party APIs: Console Dispatch Interface API, Resource Configuration API, and Console Features API. Each of these APIs performs a different function in the console/CAD interface allowing for control of the console through the CAD system and information transfer between the console and the CAD system. 1.7 Dispatch Console Solution Components The proposed components are connected together and to the rest of the ASTRO 25 system on an IP network through console site routers and switches. The console functions as an integrated component of the total radio system and fully participates in system -level features, such as end -to -end encryption and Agency Partitioning. The console connects directly to the radio system's IP transport network without gateways or interface boxes. Audio processing, encryption, and switching intelligence for dispatch are performed within each software- based dispatch position without additional centralized electronics. Since the network is IP-based, the system interfaces and components can be distributed physically throughout the network. Some of the available console components are identified below. MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 15 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX 1.7.1 MCC 7500E Console Operator Position OThe dispatch position supports commercially available accessories, including a USB microphone, USB headset, and USB footswitch, as shown in the figure titled "MCC 7500E Dispatch Position." The • Desktop Microphone Desktop Speaker THE MCC 7500E DISPATCH CONSOLE Headset Jack External Telephone System Desktop Speaker CommandCentral Hub •� ::=�� External Paging Encoder Instant Recall Recorder Footswitch Local Logging Recorder following list describes the components included in the proposed configuration. Figure 1-3: MCC 7500E Dispatch Position supports multiple accessories. Computer Display The dispatch position will use a 24" Computer Display with Touch Screen. B1956 CommandCentral Hub (CC Hub) The CommandCentral Hub (Hub) supports the MCC 7500E dispatch client as an alternative to the USB AIM which is being phased out due to supply chain limitations. The 13 port USB Hub contains a number of analog inputs and outputs for connecting various peripheral devices as well as a workstation class computer motherboard. This eliminates the need to purchase an external PC when using the Hub. Each Hub supports one MCC 7500E dispatch client. The PC that is internal to the CommandCentral Hub will be programmed with a Microsoft Windows based operating system (OS) image developed for the MCC 7500E application. The hub not only provides the computing platform for the dispatch client but also USB and analog interfaces for the various peripheral devices that can be connected to a dispatch client. Enhanced Integrated Instant Recall Recorder (IRR) The Enhanced IRR is seamlessly integrated with the dispatch position's software, allowing audio and call data from any radio or telephony resource to be recorded and easily played back. Call data includes PTT IDs, name of resource, start time and date, and stop time and date. Two analog inputs are available for use with recording audio from external devices. Desktop Speakers Two (2) audio speakers have been included with each dispatch position and can be configured to transmit audio from a specific talkgroup or set of talkgroups. Each speaker is a self-contained unit, with individual volume controls, and can be placed on a desktop or mounted on a rack or computer display. MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 16 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX Headset Jack The dispatch position supports up to two headset jacks, both push -to -talk (PTT) and non-PTT-enabled, for simultaneous use by the dispatcher and a supervisor. The headset jack contains two volume controls for the separate adjustment of received radio and telephone audio. Headset The proposed headset consists of two elements. The headset base includes an audio amplifier, a Push -to -Talk switch, and a long cord that connects to the dispatch position. The headset top consists of the earpiece and microphone as well as a short cable that connects to the headset base. Gooseneck Microphone The microphone controls the dispatch position's general transmit and monitor features through two buttons on its base. The microphone can be fastened down or left loose. It can be used alone or in conjunction with a headset. Purpose-built USB Microphone Can be used in place of the Gooseneck microphone; connects via USB to the PC. Footswitch Each dispatch position includes a dual pedal footswitch that controls general transmit and monitor functions. Redundant Ethernet Connection The optional redundant Ethernet connections increase MCC 7500E console availability by protecting against the loss of multiple dispatch positions. In the event of a LAN switch failure, the system will automatically detect and switchover with no manual intervention required. Dispatching operations will not be interrupted. 1.7.2 MCC 7500E Dispatch Console Telephony The MCC 7500E Dispatch Console Telephony is a scalable solution designed for centers with a few lines for call center -style operations. Console telephony is highly customizable, with a robust feature set including features such as global and local phone books, speed dials, call transfer and patching of phone lines to radio resources. Its seamless integration into the MCC 7500E dispatch position makes managing radio and telephony easy and simple. 1.7.3 Enhanced Instant Recall Recorder (IRR) The optional MCC 7500E Enhanced Instant Recall Recorder allows the dispatch operator to replay various types of audio. Functionality provided includes filtering, sorting, speed control, AGC, noise reduction, waveform display and a highly configurable screen display. The Enhanced IRR also provides four additional recording sources: speaker, telephony, and recording from up to two analog ports on the PC. MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 17 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 1.7.3.1 IRR Features The below list is a summary of some of the features available with the Enhanced Instant Recall Recorder application: • Configurable Options, including recording sources, playback location, storage location, export and save outside of IRR, and purge audio on shutdown • Audio Source Folder Tabs • Save Calls as Wav File • Stay Top Option • Compact Mode • Expand and Collapse Sections of IRR • M nage Detail Columns in IRR Call List • Filter Calls in IRR • Sort Calls in IRR • Rewind and Fast Forward Calls in IRR • Change Playback Speed • Adjust or Mute Playback Volume • Improve Playback Audio Quality • Automatic Gain Control • Sound visualization (Waveform) MCC 7500E Dispatch Console Solution Description ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM 1PC12345 Page 18 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Section 2 STATEMENT OF WORK 2.1 SCHEDULE Below is a high level schedule of tasks with an approximate timeline and order of events. A final project schedule will be developed based upon mutual agreement between Motorola Solutions and City of Fort Worth at the Detailed Design Review (DDR). The equipment order/ship timeline reflected below is the average lead time for materials. The duration may be impacted by global supply chain shortages. City of Fort worth - Police Department i Contract Execution 2 Equipment Order/Ship 3 Pre to Post Transition 4 Customer Kick off/ Site Walks 4 Install console equipment 5 Update existing Consoles from 7500%to 75We's 5 Perform Acceptance Test Plan 7 Cutover a Final System Acceptance 9 Transition to Warranty 2.2 WORK BREAKDOWN STRUCTURE Motorola Solutions will install and configure the proposed equipment. The following table describes the tasks involved with installation and configuration. Assign a Project Manager as a single point of contact. X X Assign resources. X X Schedule project kickoff meeting. X X Deliverable: Signed contract, defined project team, and scheduled project kickoff meeting. STATEMENT OF WORK ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 19 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Ensure that project team members attend all meetings relevant X X to their role on the project. Set up the project in the Motorola Solutions information system. X Record and distribute project status meeting minutes. X Maintain responsibility for third -party services contracted by X Motorola Solutions. Complete assigned project tasks according to the project X X schedule. Submit project milestone completion documents. X Upon completion of tasks, approve project milestone completion X documents. Conduct all project work Monday thru Friday, 8 a.m. to 5:00 p.m. X X Deliverable: Completed and approved project milestones throughout the project. Introduce team, review roles, and decision authority. X X Present project scope and objectives. X Review Sow responsibilities and project schedule. X X Present installation plan. X Present preliminary cutover plan and methods to document final X cutover process. Validate that Customer sites can accommodate proposed X X equipment. Provide approvals required to add equipment to proposed X existing sites. Review safety, security, and site access procedures. X X Present equipment layout plans and system design drawings. X STATEMENT OF WORK ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 20 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Provide link that meets specification demarcation point 15 ft from X equipment. Provide heat load and power requirements for new equipment. X Provide information on existing system interfaces. X Provide frequency and radio information for each site. X Assume liability and responsibility for proving all information X necessary for complete installation. Assume responsibility for issues outside of Motorola Solutions' X control. Ensure that frequency availability and licensing meet project requirements, and pay licensing and frequency coordination X fees, as applicable. Review and update design documents, including System Description, Statement of Work, Project Schedule, and X Acceptance Test Plan, based on Design Review agreements. Execute Change Order in accordance with all material changes X to the Contract resulting from the Design Review. Deliverable: Finalized design documentation based upon "frozen" design, along with any relevant Change Order documentation. Provide site owners/managers with written notice to provide X entry to sites identified in the project design documentation. Obtain site licensing and permitting, including site lease/ownership, zoning, permits, regulatory approvals, X easements, power, and telco connections, as applicable. Deliverable: Access, permitting, and licensing necessary to install system equipment at each site. Provide adequate HVAC, grounding, lighting, cable routing, and surge protection based upon Motorola Solutions' Standards and X Guidelines for Communication Sites (R56) Ensure the resolution of environmental and hazardous material issues at each site including, but not limited to, asbestos, X structural integrity (tower, rooftop, water tank, etc.), and other building risks. STATEMENT OF WORK ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 21 PD and FD Two Position Console Add -On City of Fort Worth, TX Ensure that electrical service will accommodate installation of system equipment, including isolation transformers, circuit breakers, surge protectors, and cabling. Provide obstruction -free area for the cable run between the demarcation point and system equipment. Provide structure penetrations (wall or roof) for transmission equipment (e.g. antennas, microwave radios, etc.). Supply interior building cable trays, raceways, conduits, and wire supports. July 02, 2024 X X X X Pay for usage costs of power and generator fueling, both during X the construction and installation effort, and on an ongoing basis. Deliverable: Sites meet physical requirements for equipment installation. Create equipment order and reconcile to contract. X Manufacture Motorola Solutions -provided equipment necessary X for system based on equipment order. Procure non -Motorola Solutions equipment necessary for the X system. Deliverable: Equipment procured and ready for shipment. Provide secure location for solution equipment. X Pack and ship solution equipment to the identified, or site X locations. Receive solution equipment. Inventory solution equipment. X Deliverable: Solution equipment received and ready for installation Install PC workstation w/ keyboard and mouse, and monitor X (customer provided) Install consoles and the purchased peripheral equipment in X accordance with R56 standards and state/local codes. Develop templates for console programming. X STATEMENT OF WORK ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 22 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Upgrade existing (10) consoles to MCC7500e X Deliverable: Console equipment installation completed. Deliverable: R56 Standards and Guidelines for Communication Sites audits completed successfully. Verify the operational functionality and features of the solution X supplied by Motorola Solutions, as contracted. Witness the functional testing. X X Document all issues that arise during the acceptance tests. X If any major task for the system as contractually described fails during the Customer acceptance testing or beneficial use, repeat X that particular task after Motorola Solutions determines that corrective action has been taken. Resolve any minor task failures before Final System X Acceptance. Document the results of the acceptance tests and present for X review. Review and approve final acceptance test results. X Deliverable: Completion of functional testing and approval by Customer. Finalize Cutover Plan. X X Cut over users and ensure that consoles are operating on X X system. Resolve punchlist items, documented during the Acceptance Testing phase, in order to meet all the criteria for final system X acceptance. Assist Motorola Solutions with resolution of identified punchlist items by providing support, such as access to the sites, X equipment and system, and approval of the resolved punchlist STATEMENT OF WORK ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 23 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 items. Deliverable: Migration to new system completed, and punchlist items resolved. Review the items necessary for transitioning the project to X warranty support and service. Motorola Solutions to provide services during year 1 warranty X which align with the proposed services. Provide a Customer Support Plan detailing the warranty support X associated with the contract equipment. Participate in the Transition Service/Project Transition Certificate (PTC) process. STATEMENT OF WORK Deliverable: Service information delivered and approved by Customer 09 ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 24 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 2.3 ASSUMPTIONS o No site work is required. Motorola assumes that all power, grounding, HVAC, etc. is in place and there will be plenty of available space for the proposed equipment in the existing rack/s. No backup power or backroom UPS is included in this proposal. o Motorola assumes that patch panels have room on them to accommodate the dual-NIC console connectivity. Should there not be room on these patch panels, Motorola reserves the right to update this proposal accordingly. o The City of Fort Worth will provide the required connectivity to the Fort Worth Master Site. o The City of Fort Worth will provide the dispatch furniture on which two MCC7500E console positions will be installed. o The MCC7500E console location will be within 328ft of the backroom network equipment. o Any required system interconnections not specifically outlined here will be provided by the City of Fort Worth. o The hardware required to upgrade the existing twenty seven (27) MCC7500VPM to MCC7500E is covered under the customer's Service Upgrade Agreement (SUA). o At each of the console positions, the City of Fort Worth will be responsible for providing the necessary electrical service to support all of the proposed equipment. o Any site/location upgrades or modifications are the responsibility of the customer. o Proposed consoles will utilize the existing ASTRO 25 MCC7500E network equipment available at the City of Fort Worth public safety dispatch site. o Existing single point ground system and appropriate ground buss bars are in place and available for use to ground the proposed equipment. o The City of Fort Worth is responsible for providing backup generator and UPS power sources. o Motorola is not responsible for interference caused or received by the Motorola provided equipment except for interference that is directly caused by the Motorola provided transmitter(s) to the Motorola provided receiver(s). Should the system experience external interference, Motorola can be contracted to investigate the source and recommend solutions to mitigate the issues o No training has been included as part of this proposal. o Interfacing to 3rd party equipment or applications is not part of this proposal. o MDR is not included as part of this proposal. STATEMENT OF WORK ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 25 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Section 3 PREMIER SERVICES 3.1 PREMIER SERVICES OVERVIEW Modern mission -critical communication networks support robust features, but their complexity usually requires specialized personnel to monitor and maintain. Motorola Solutions is proposing Premier Services for ASTROO 25 infrastructure, which provide the personnel and tools necessary to maintain network performance. With Premier Services, City of Fort Worth will be able to rely on Motorola Solutions instead of having to assemble and maintain a qualified support team. Premier Services provide a tailored set of service elements to maintain performance so City of Fort Worth can focus on core objectives. These elements include: • On -site Infrastructure Response • Network Hardware Repair with Advanced Replacement • Annual Preventive Maintenance • Remote Security Update Service (RSUS) • Network Updates • Remote Technical Support Motorola Solutions commits to a defined service level for City of Fort Worth's ASTRO 25 network, measured according to Key Performance Indicators (KPI). The included service elements maintain network components to keep performance at defined levels. 3.2 On -site Infrastructure Response Motorola Solutions will provide repair service from trained and qualified technicians. Once dispatched, technicians will travel to the City of Fort Worth's ASTRO 25 network location to diagnose issues and restore functionality. These technicians will run diagnostics on hardware to identify defective components, and repair or replace them as appropriate. Infrastructure Response times are based on a given issue's impact on overall system function. Travel times and service levels are governed by local geography. Motorola Solutions will provide additional information in the Statement of Work for ASTRO 25 Premier Services and in the Customer Support Plan agreed between the City of Fort Worth and Motorola Solutions. 3.2.1 Network Hardware Repair with Advanced Replacement To restore the City of Fort Worth's ASTRO 25 network components if they malfunction, Motorola Solutions will repair Motorola Solutions -provided infrastructure equipment. This includes select third - PREMIER SERVICES ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 26 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX party infrastructure equipment supplied by Motorola Solutions. Motorola Solutions will ship and return repaired equipment, and will coordinate the repair of third -party solution components. To reduce the impact of a malfunction, Motorola Solutions will exchange malfunctioning equipment with Advanced Replacement units or Field Replacement Units (FRU), as available. Motorola Solutions' repair depot will diagnose and repair malfunctioning components, and once repaired, add those to the depot's FRU inventory. Replacement components will remain in the City of Fort Worth's ASTRO 25 network to maintain continued network functionality. If the City of Forth Worth prefers to maintain their existing FRU inventory rather than using Motorola Solutions' depot inventory, Motorola Solutions can provide "loaner" FRUs during the repair process. 3.2.2 Annual Preventive Maintenance Motorola Solutions will annually test and service network components. Qualified field technicians will perform routine hands-on examination and diagnostics of network equipment to keep them operating according to original manufacturer specifications. 3.2.3 Remote Security Update Service Commercial security software updates are often designed without consideration for specialized systems like radio communications networks. These updates may inadvertently disrupt ASTRO 25 network operations and functionality. To minimize cyber risks and software conflicts, Motorola Solutions provides the Remote Security Update Service (RSUS). With this service, Motorola Solutions deploys antivirus and operating system security updates on an ASTRO 25 network in a dedicated information assurance lab to test and validate them for use with ASTRO 25 networks. Motorola Solutions tests whether applying these security updates degrades network service. If an update degrades performance, Motorola Solutions searches for a solution or workaround to address the issue before releasing that update. With RSUS, Motorola Solutions will remotely install tested updates on the City of Fort Worth's ASTRO 25 network. If there are any recommended configuration changes, warnings, or workarounds, Motorola Solutions will provide detailed documentation on a secured extranet website. 3.3 Motorola Solutions Service Delivery Ecosystem Premier Services are delivered through a tailored combination of field service personnel, centralized teams, product repair depots and Customer Hub. These service resources will collaborate to swiftly analyze network issues, accurately diagnose root causes, and efficiently resolve issues to return the network to normal operation. Motorola Solutions services will be delivered by staff experienced in servicing mission -critical networks. Motorola Solutions uses the Information Technology Infrastructure Library (ITIL) framework to define service tasks based on industry -recognized best practices. As staff performs tasks, service incident information will be available to the City of Fort Worth's administrators and personnel through Customer Hub. PREMIER SERVICES ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 27 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX Service activities and Motorola Solutions' service team are described in more detail below 3.3.1 Centralized Managed Support Operations The cornerstone of Motorola Solutions' support process is the Centralized Managed Support Operations (CMSO) organization. This TL 9000/ISO 9001-certified organization is staffed 24x7x365 by experienced service desk specialists, security analysts, and operations managers. The CMSO houses critical central functions, including the Service Desk. The CMSO Service Desk will serve as a single point of contact for services. It processes service requests, service incidents, change requests, and dispatching. The Service Desk communicates necessary information to stakeholders, bridging communications among the City of Fort Worth Motorola Solutions, and third -party subcontractors. Service Desk teams record, track, and update incidents through the Motorola Solutions Customer Relationship Management (CRM) system. They document and respond to inquiries, requests, concerns, and service tickets. When an incident is initiated, the CMSO will engage with teams to resolve that incident. The CMSO will escalate to new teams when needed. Depending on the incident, the CMSO will coordinate incident resolution with local field service and authorized repair depots. Motorola Solutions will brief assigned personnel on the City of Fort Woth's ASTRO 25 network configuration, availability commitments, and end user needs. These individuals will be able to analyze network trends and identify areas of potential performance improvement. This in-depth knowledge will help personnel to understand alarms and incidents, so they can resolve potential network issues more quickly. 3.3.2 Governance Complex land mobile radio (LMR) networks need sophisticated governance to coordinate services with stakeholders, and to perform service tasks efficiently. Motorola Solutions' service team will provide a framework for collaboration between stakeholders. The service team will work with the City of Fort Worth to define the individuals that need to receive LMR network notifications and approve decisions. 3.3.2 Field Service Motorola Solutions authorized and qualified field service technicians will perform the On -site Infrastructure Response service, repair malfunctioning hardware in the field, and conduct preventive maintenance tasks. These technicians will coordinate with the Service Desk, technical support teams, and product engineering as needed to resolve incidents. 3.3.3 Repair Depot The Motorola Solutions Repair Depot will provide City of Fort Worth with a central repair location. This will eliminate the need to send network equipment to multiple vendor locations for repair. Motorola Solutions tracks products sent to the Depot via a case management system throughout the repair process. This system will enable City of Fort Worth's representatives to check repair status, from inbound shipment to return. PREMIER SERVICES ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 28 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX 3.3.4 Customer Support Manager A Motorola Solutions Customer Support Manager (CSM) will be New Braunfels Utility's key point of contact for the definition and administration of services. The CSM will work with New Braunfels Utility to define service delivery details to address City of Fort Worth's specific priorities. 3.3.5 MyView Portal To provide City of Fort Worth with quick access to service details, Motorola Solutions will provide our MyView Portal online network information tool. MyView Portal provides our customers with real-time critical network and services information through an easy -to -use graphical interface. i ■ G. - wu �.....�. i �u I II Figure 1-1: MyView Portal offers real-time, role -based access to critical network and services information. With MyView Portal, City of Fort Worth's administrators will be able to monitor system health and maintenance updates. Capabilities include: • Viewing network and support compliance. • Viewing incident reports. • Updating and creating incidents. • Checking system update status. • Receiving pro -active notifications regarding updates. Available 24x7x365 from any web -enabled device, the information provided by MyView will be based on your needs and user access permissions, ensuring that the information displayed is secure and pertinent to your operations. PREMIER SERVICES ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 29 PD and FD Two Position Console Add -On July 02, 2024 City of Fort Worth, TX 3.4 System Upgrade Agreement II The System Upgrade Agreement II (SUA II) service provides public safety radio system release updates on a consistent, budgeted plan. These updates maintain reliable network operations and cybersecurity protection. In addition, SUA II keeps City of Fort Worth's ASTRO 25 network compatible with expansion elements, as well as new products or features. With SUA II, City of Fort Worth's network will remain on a release that qualifies for support services. Motorola Solutions will deliver SUA II in two-year periods, with up to one update in each period. The SUA II service includes the following: Software Release Updates - Motorola Solutions -certified software that improves network functions over previous releases. This also includes commercial operating system and application software updates. Hardware Update — When needed to support a software release update, Motorola Solutions provides new hardware. New hardware will both support the new software update, as well as maintain existing functions and features. Professional Implementation Services — Motorola Solutions will plan and implement updates at be New Braunfels Utility's site. This includes factory integration, testing, and supply chain management for new software and hardware. With these services, City of Fort Worth will have access to the technology, support, and planning expertise needed for an effective upgrade. PREMIER SERVICES ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 30 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Section 4 Pricing Motorola is pleased to provide the following pricing for the proposed equipment and services to the City of Fort Worth. Proposed Equipment - Discounts Applied Per Fort Worth #50054 contract / HGAC RA05-21 Implementation Services - Discounts Applied Per Fort Worth #50054 contract / HGAC RA05-21 Warranty Services - Year 1 $118,535.00 $148,427.00 Included SUA and Post -Warranty service pricing below is provided for planning purposes and not included in this proposal. After the first year warranty, the lifecycle services (SUA and Maintenance) can be added to the City's existing managed service agreements via change order. Year 2 $5,350.00 $14,101.00 Year 3 $5,461.00 $14,805.00 Year 4 $5,574.00 $15,546.00 Year 5 $5,694.00 $16,323.00 Price Adjustment Due to significant market volatility and material price fluctuations in raw materials such as steel, copper, finished wood and concrete, in the event of a cost increase in material, equipment or energy occurring during implementation of the project through no fault of Motorola Solutions, the contract price, time of completion and/or contract requirements shall be equitably adjusted by Change Order in accordance with the procedures of the contract documents. Motorola Solutions reserves the right to apply a fuel surcharge to the quoted freight rates on all shipments based on the cost of diesel at the time of shipment. Pricing ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 31 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 Section 5 Terms and Conditions 5.1 Standard Terms and Conditions of Sale This proposal is subject to the terms, conditions and pricing of City of Ft. Worth contract #50054 between the City of Fort Worth and Motorola Solutions, Inc. dated December 18, 2017. This proposal may be accepted by issuing a purchase order that specifically references this proposal and the aforementioned contract (e.g., This PO is being issued in accordance with the terms, conditions and pricing of City of Fort Worth contract #50054 between the City of Fort Worth and Motorola Solutions, Inc. dated December 18, 2017). This proposal is valid for sixty days from the cover letter date. • Data Location Disclaimer: Data for the State of Texas Customer may be exported by Provider if (1) access is needed for internal business purposes such as processing orders or invoices to Poland, or (2) access to City Data is necessary to enable third tier development support personnel located in Denmark, Poland, India or Malaysia to perform fixes or other remedial services associated with the products and services purchased hereunder. *Product Accessibility Disclaimer: Motorola provides products geared towards law enforcement professionals in their day-to-day operations and as such, our mobile video products are provided to work in and be supported in that environment. This Agreement encompasses a large variety of products, and as such accessibility for mobile video products may vary based on it's environment and function, as such the accessibility requirements in this section shall not apply to Mobile Video Products. To the extent that accessibility standards could be applicable and/or commercially feasible for the applicable products and their environment, the DIR agencies may request that Motorola either provide the most recent VPAT assessment (if available), complete a VPAT assessment in a reasonable timeframe, or respond to an accessibility information requests within in reasonable timeframe. Terms and Conditions ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted FGM21PC12345 Page 32 PD and FD Two Position Console Add -On City of Fort Worth, TX July 02, 2024 5.2 Payment Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier's check, or wire transfer drawn on a U.S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable Addenda. Payment for the System purchase will be in accordance with the following milestones. System Purchase (excluding Subscribers, if applicable) 1. 50% of the Contract Price due upon contract execution (due upon effective date); 2. 50% of the Contract Price due upon Final Acceptance. For Lifecycle Support Plan: Motorola will invoice Customer annually in advance of each year of the plan. For multi -year agreements, at the end of the first year of the Agreement and each year thereafter, a CPI percentage change calculation shall be performed using the U.S. Department of Labor, Consumer Price Index, "All Items," Unadjusted Urban Areas (CPI-U). Should the annual inflation rate increase greater than 3% during the previous year, Motorola shall have the right to increase all future maintenance prices by the CPI increase amount exceeding 3%. "All Items," not seasonally adjusted shall be used as the measure of CPI for this price adjustment. The adjustment calculation will be based upon the CPI for the most recent twelve (12) month increment beginning from the most current month available as posted by the U.S. Department of Labor (http://www.bls.gov) immediately preceding the new maintenance year. For purposes of illustration, if in Year 5 the CPI reported an increase of 8%, Motorola may increase the Year 6 price by 5% (8%-3% base). Any pricing change would be documented in a change order executed with the Customer. Terms and Conditions ® MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 33 City of Fort Worth, Texas Mayor and Council Communication DATE: 06/25/24 M&C FILE NUMBER: M&C 24-0533 LOG NAME: 04MOTOROLA RADIO REFRESH CSC 50054 SUBJECT (ALL) Authorize Amendment to City Secretary Contract No. 50054 with Motorola Solutions, Inc., Using Houston -Galveston Area Council Cooperative Contract No. RA05-21 and its Successors for the Acquisition of Public Safety Radios, Associated Equipment, and Services to Increase the Authorized Year -Three Amount by $5,267,481.00 for a Revised Year -Three Amount Up to $10,981,617.00 and Authorize Three Additional Renewal Terms with Fourth -Year Amount Up to $5,318,911.80, Fifth -Year Amount Up to $5,538,544.48, and Sixth -Year Amount Up to $5,802,233.03 for the Information Technology Solutions Department RECOMMENDATION: It is recommended that the City Council authorize an amendment to City Secretary Contract No. 50054 with Motorola Solutions, Inc. using Houston - Galveston Area Council Cooperative Contract No. RA05-21 and its successors for the acquisition of public safety radios, associated equipment, and services, to increase the authorized year -three amount by $5,267,481.00 for a revised year -three amount up to $10,981,617.00, and authorize three additional renewal terms with fourth -year amount up to $5,318,911.80, fifth -year amount up to $5,538,544.48, and sixth -year amount up to $5,802,233.03 for the Information Technology Solutions Department. DISCUSSION: The City of Fort Worth maintains a radio communications system, the North Texas Interoperable Radio Network (NTIRN), utilized by most City departments and almost 200 external government entities. On December 5, 2017, Mayor and Council Communication (M&C) C-28495 authorized a System Purchase Agreement with Motorola Solutions, Inc. (Motorola) in an initial annual amount of $1,602,101.00 using Houston -Galveston Area Council (H-GAC) Contract RA05-15 for the acquisition and implementation of radio related capabilities, and establishment of a four-year discount program for the purchase of radios, other system equipment and services. The discount program includes additional discounts of up to 20 percent off H-GAC pricing for radio equipment and a discount of up to 5 percent for services through December 17, 2025. Accordingly, the City executed City Secretary Contract No. 50054 (Agreement) with Motorola. M&C C-28495 also authorized the City to purchase similar equipment and services under successive contracts, stating if H-GAC Contract RA05 15 is not extended but H-GAC executes a new cooperative contract with Motorola with substantially similar terms as H-GAC Contract RA05-15, that M&C authorizes the City to purchase equipment and services under the new H-GAC contract. On December 14, 2021, City Council approved M&C 21-0937 authorizing an amendment to the agreement with Motorola for additional radios and other system equipment & services for three one-year terms with a first -year amount of $1,462,800.00, second -year amount of $1,609,080.00, and third -year amount of $1,769,988.00 for a cumulative contract total up to $4,841,868.00. On June 28, 2022, City Council approved M&C 22-0496 to acquire public safety radios and associated equipment and increase the contract amount in year two by $2,797,260.00 for a revised year two amount up to $4,406,340.00. This M&C revised the cumulative contract up to $7,639,128.00. On April 23, 2024, City Council approved M&C 24-0311 authorizing an amendment to the agreement with Motorola for an additional radio tower and communication equipment in the amount of $3,944,148.00 for a revised year -three amount up to $5,714,136.00. This M&C will authorize the City to continue purchasing radios for Radio Refresh, additional radio consoles, communication equipment, and services with an increase of spend authority in the amount of $5,267,481.00 for a revised year -three amount up to $10,981,617.00 and authorize three additional renewal terms in the amount of $5,318,911.80 in year -four. Future years' expenditures are expected to rise 10 percent each year as follows: $5,538,544.48 in year five and $5,802,233.03 in year six. This M&C revised the cumulative contract up to $33,510,446.31. Year Amount Up to Year -one (FY22) $1,462,800.00 Year -two (FY23) $4,406,340.00 Year- three(FY24)* $10,981,617.00 Year -four (FY25)** $5,318,911.80 Year -five (FY26)** $5,538,544.48 Year -six (FY27)** $5,802,233.03 Total $33,510,446.31 *FY24 includes increases for Northwest radio tower, radio refresh and dispatch console additions **FY25-FY27 includes increases for radio refresh. All other terms and conditions of the existing agreement remain the same. Funding is budgeted in the Other Contractual Services account within the Info Technology Systems Fund and in the CCPD Capital Projects and ITS Capital Funds for the ITS Department for the purpose of funding various projects. PRICE ANALYSIS - H-GAC provides up to a 25 percent discount off the list price for products commonly acquired by the City with no significant pricing increase compared to the last agreement approved by City Council on December 6, 2016 (M&C P-11978). In addition, Information Technology Solutions staff negotiated additional discounts of up to 20 percent off H-GAC pricing in an agreement with Motorola approved by City Council on December 5, 2017 (M&C C-28495) through December 2025. BUSINESS EQUITY - An M/WBE goal is not assigned when purchasing from an approved purchasing cooperative or public entity. COOPERATIVE PURCHASE - State law provides that a local government purchasing an item under a Cooperative Purchasing Agreement satisfies any state law requiring that the local government seek competitive bids for the purchase of the item. The contract was competitively bid to increase and simplify the purchasing power of government entities across the State of Texas. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. AGREEMENT TERMS — Upon City Council's approval, the existing agreement will be renewed in accordance with H-GAC RA05-21 or its successor. RENEWAL OPTIONS — The agreement may be renewed for additional one-year terms at the City's option, in accordance with H-GAC RA05-21 or its successor. If H-GAC Contract RA05-21 is not extended but H-GAC executes a new cooperative contract with Motorola Solutions, Inc. with substantially similar terms as H-GAC Contract RA05-21, this M&C authorizes the City to purchase equipment and services under the new H-GAC contract. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. SUCCESSOR CONTRACTS - In the event the H-GAC agreement is not renewed, staff would cease purchasing at the end of the last purchase agreement coinciding with a valid cooperative agreement. If the City Council were to not appropriate funds for a future year, staff would stop making purchases when the last appropriation expires, regardless of whether the then -current purchase agreement has expired. The City will initially use H-GAC Contract No. RA05-21 to make purchases authorized by this M&C. As noted, H-GAC Contract No. RA05-21 expires on July 31, 2024. If H-GAC Contract No. RA05-21 is extended, this M&C authorizes the City to purchase similar equipment and supplies under the extended contracts. If H-GAC Contract No. RA05-21 is not extended, but H-GAC executes a new cooperative contract with Motorola Solutions, Inc. with substantially similar terms as H-GAC Contract No. RA05-21, this M&C authorizes the City to purchase the equipment and supplies under the new H-GAC contract. FISCAL INFORMATION / CERTIFICATION: The Director of Finance certifies that funds are available in the current operating and capital budgets, as previously appropriated, in the Info Technology Systems Fund and in the ITS Capital and CCPD Capital Projects Funds for various projects to support the approval of the above recommendation and execution of the amendment. Prior to an expenditure being incurred, the IT Solutions Department has the responsibility to validate the availability of funds. Submitted for Citv Manaaer's Office bv: Mark McDaniel 6316 Oriainatina Business Unit Head: Kevin Gunn 2015 Additional Information Contact: Donlen Ruffin 2017