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HomeMy WebLinkAboutIR 24-1882INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 24-1882 To the Mayor and Members of the City Council August 20, 2024 Page 1 of 3 i i7 Y SUBJECT: HOW POLICE CALLS ARE PRIORITIZED, HOW MANY CALLS GO rrn UNANSWERED, AND THE NUMBER OF FALSE ALARM CALLS DISPATCHED The purpose of this Informal Report is to provide information on how police calls are prioritized, how many calls go unanswered, and the number of false alarm calls dispatched. Prioritizing calls Calls are prioritized based on threat of life and property and are categorize as: Priority 1 — Pose an immediate threat to human life Priority 2SS (Scene Security) -Need a quick response because of the need for fire or medical personnel to respond Priority 2 — Do not meet the criteria for priority 1, but by their nature require an immediate response Priority 3 — Non -priority and any delay sustained delay is unlikely to create an adverse effect Priority 3 calls are held until Priority 1 or 2 calls are dispatched Priority 4-Does not necessitate the physical response of a police officer to the scene Priority 6-Do not require an officer to make the scene, but do require an officer to take the report Unanswered Calls All calls for service that require a police response are prioritized and placed in a queue waiting to be dispatched. Therefore, no calls go unanswered. However, there is an exception. There are times calls waiting to be dispatched get cancelled. Either by the original complainant or the details of the call change eliminating the need for a police response. Reasons for cancelling calls: • Drunk driver or wrong -way driver no longer on view • Loud music, barking dog, noise complaints, etc. that hold for an extended period of time and either the citizen calls back to cancel or the dispatcher/supervisor calls citizen back and a police officer is no longer needed In the case of cancelled calls, a computer broadcast with information about the call will be sent out by dispatch for officers nearby to investigate if they are available. ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 24-1882 To the Mayor and Members of the City Council August 20, 2024 Page 2 of 3 i i7 Y SUBJECT: HOW POLICE CALLS ARE PRIORITIZED, HOW MANY CALLS GO rrn UNANSWERED, AND THE NUMBER OF FALSE ALARM CALLS DISPATCHED In instances when lower priority calls hold for an extended period of time because no officers are available, or the complainant is no longer available, they can be referred to our telephone reporting system if a police report is needed. We receive approximately 1.2 million calls a year to the 911 Emergency Communications Center and last year we dispatched approximately 266,000 calls to officers in the field. False Alarm Calls From January 1, 2024 to June 1, 2024, there have been 10,616 alarm calls. Of those, there were only 143 reports made as a result. This is a 98.6% false alarm rate and has been consistently this high for many years. All alarm permit holders are allowed three false alarm calls, as well as two panic/robbery calls before service fees are assessed. When a customer exceeds three false alarms or two false, panic/robbery calls in a 12-month period, service fees are assessed according to the following schedule: • 4-5 false alarm calls in 12 months: $50 per call • 6-7 false alarm calls in 12 months: $75 per call • 8 or more false alarm calls in 12 months: $100 per call Residential Security System Permits are $50.00 annually Commercial Security System Alarm Permits are $100.00 annually. Of the 10,616 calls, there were 418 locations that had 5 or more alarm calls. Additionally, there were 12 businesses that had 20 or more alarm calls. Below is a break down by Police Patrol Divisions. CENTRAL 1461 EAST 1485 NORTH 1605 NORTHWEST 1254 OUTSIDE JURISDICTION DIVISION 1 SOUTH 2380 WEST 2430 Grand Total 10616 ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 24-1882 To the Mayor and Members of the City Council August 20, 2024 Page 3 of 3 i i7 Y SUBJECT: HOW POLICE CALLS ARE PRIORITIZED, HOW MANY CALLS GO rrn UNANSWERED, AND THE NUMBER OF FALSE ALARM CALLS DISPATCHED Additional questions or information requests should be directed to Executive Assistant Chief Robert Alldredge at 817-392-4131. David Cooke City Manager ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS