HomeMy WebLinkAboutContract 53733-A1CSC No. 53733-A1
AMENDMENT NO. 1
TO
CITY OF FORT WORTH CONTRACT 53733
This First Amendment to Fort Worth City Secretary Contract No. 53733 is made between the
City of Fort Worth (hereafter "City"), a home rule municipality, with its principal place of business at
100 Fort Worth Trail, Fort Worth, Texas, and Blackpoint IT Services, Inc., a Washington corporation
("Vendor").
WHEREAS, on March 27, 2020, the Parties entered into City Secretary Contract 53733 to provide the
maintenance, support, monitoring, and upgrades of the AVAYA phone system (AVAYA), and the Vuesion
Contact Center Suite (Vuesion) for the Water Call Center, for a contract amount of $196,190.00
("Agreement/Contract"); and
WHEREAS, it is the collective desire of both Fort Worth and the Vendor to amend the Agreement to
correct the Term, include the automation of Water Dispatch by adding it to the Vuesion platform; the migration
of the Water Customer Contract Center and Water Dispatch to the AVAYA Experience platform, and the
addition of two one-year renewal terms, as was authorized on M&C 24-0681. The annual contract amount will
be increased to $418,965.00 for the current term, and to $262,106.50 for the subsequent two renewal years.
NOW, THEREFORE, the Parties, acting herein by the through their duly authorized
representatives, enter into the following agreement:
1. AMENDMENTS
The Agreement is hereby amended as follows:
A. The language under Section 2. Term that previously read as follows:
"This Agreement shall commence upon the date signed by the Assistant City Manager below ("Effective
Date') and shall expire no later than March 31, 2021 ("Expiration Date'% unless terminated earlier in
accordance with the provision of this Agreement or otherwise extended by the parties.";
shall be replaced with the following:
This Agreement shall commence on April 1, 2020 ("Effective Date') and shall expire on March 31, 2021
("Expiration Date'), unless terminated earlier in accordance with the provision of this Agreement or
otherwise extended by the parties."
B. Two additional one-year renewal terms will be added to the contract;
C. The quote provided by Vendor, and attached hereto, is incorporated into the Agreement as Exhibit A-2 to
allow City to add Water Dispatch to the Vuesion platform and migrate the Customer Call Contact Center
and Water Dispatch to the AVAYA Experience platform. The contract shall be increased by an additional
$222,775.00 to equal $418,965.00 in the current term which runs April 1, 2024 through March 31, 2025.
The two subsequent terms will be increased by $65,916.50 to equal $262,106.50 annually.
Vendor shall not provide any additional items or services or bill for expenses incurred for City not
specified by this Agreement unless City requests and approves in writing the additional costs for such services
or items. City shall not be liable for any additional expenses of Vendor not specified by this Agreement unless
City first approves such expenses in writing.
First Amendment to Fort Worth City Secretary Contract No. 53733
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
2. ALL OTHER TERMS SHALL REMAIN THE SAME
All other provisions of the Agreement which are not expressly amended herein shall remain in full force
and effect.
3. ELECTRONIC SIGNATURE
This Amendment may be executed in multiple counterparts, each of which shall be an original and all of
which shall constitute one and the same instrument. A facsimile copy or computer image, such as a PDF
or tiff image, or a signature, shall be treated as and shall have the same effect as an original.
[Signature Page Follows]
First Amendment to Fort Worth City Secretary Contract No. 53733
Executed effective as of the date signed by the Assistant City Manager below.
FORT WORTH:
City of Fort Worth
�—
By:
Name: Fernando Costa
Title: Assistant City Manager
Date: Sep 9, 2024
Approval Recommended:
cht'i'-' nOv er Harder
By: Christopher Harder (Sep 9, 202412:46 CDT)
Name: Christopher Harder
Title: Director, Water Department
Attest:
,dp44pn��
-O
o
F FORT���a
� o O d�
Pv8 o
o 000
��bnaa4�
/VI
By:
Name: Jannette Goodall
Title: City Secretary
VENDOR:
Blackpoint IT Services
By:
ci—
Name: Chris Thompson
Title: Chief Financial Officer
Date: Sep 6, 2024
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: 9 � v
Name: Jason Lyssy
Title: IT Manager, Water Department
Approved as to Form and Legality:
��
By:
Name: Taylor Paris
Title: Assistant City Attorney
M&C: M 24-0681
First Amendment to Fort Worth City Secretary Contract No. 53733
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
EXHIBIT A-2
Blackpoint Quote Summary 2024
BLACKPQ1NT
— IT Services
City of Fort Worth Water Dept.
New contract year 2024
Summary
5.8.24
Moves/Adds/Changes (MAC) $68,559.00
SIP Trunks - $50,668.49 2/2/25-2/1/26
Avaya Experience Platform (20 Agents - Dispatch) $25,680.00
BlackPoint IT Support Wrap (6/1/24-5/31/25) $13,400.00
Virsae (9/1/24-8/31/25) $6,500.00
**Avaya Subscription (annual 9/1/2024-8/31/2025)2nd year of 3 $12,438.00
*Vuesion Support (11/1/24-10/31/25) Extended Hours $69,613.00
M-F 7am to 9pm and Sat 8am to 3pm
Total $196,190.00
Note:
* this is for 1 year as I'm not sure we'll be 100% over to AXP. Vuesion can do a shorter timeframe
renewal but we'd not want to request until closer to renewal. We can decide to put in for a Qtr so
1111124-1131125 for this new year expenses.
** are subject to change as qty counts may occur prior to renewal.
20415 72nd Avenue South, Suite 210 • Kent, WA 98032 •• p: 206.575.9511 • f: 206.575.3128 • blackpoint-it.com
BLACKPQ1NT
Annual AXP Voice CC
— IT Services
City of Fort Worth Water Dept.
Vuesion migration to Avaya Experience Platform
Summary
(Budgetary)
5.16.24
$179,100.00
(100)Voice Concurrent User Bundle
(100)Compliance Trigger
(100)Workforce Management
(100)Screen Recording concurrent user
Co -terms to Dispatch AXP contract with expiration date June/July of 2027
ACES Exper Hours for Avaya Workforce Engagement $2,200.00
Call Recording Training for AXP $725.00
Standard Implementation for Avaya Experience $16,000.00
Platform -Voice Bundle up to 100 Users
CRM Integration Consulting forfor AXP- One Day $24,750.00
Total first Year Migration $222,775.00
Year 2&3
Annual AXP Voice CC
$179,100.00
(112)Voice Concurrent User Bundle
(100) Compliance Trigger
(100) Workforce Management
(112) Screen Recording concurrent user
SIP Trunks Annual
$50,668.50
BlackPoint IT Support Wrap (6/1/24-5/31/25)
$13,400.00
Virsae (9/1/24-8/31/25)
$6,500.00
**Avaya Subscription (annual 9/1/2024-8/31/2025)2nd year of 3
$12,438.00
Total 2"d & 3rd Year
$262,106.50
20415 72nd Avenue South, Suite 210 • Kent, WA 98032 •• p: 206.575.9511 • f: 206.575.3128 • blackpoint-it.com
BLACKP4DINT
IT Services
Note:
** are subject to change as qty counts may occur prior to renewal.
20415 72nd Avenue South, Suite 210 • Kent, WA 98032 •• p: 206.575.9511 • f: 206.575.3128 • blackpoint-it.com
City of Fort Worth, Texas
Mayor and Council Communication
DATE: 08/13/24 M&C FILE NUMBER: M&C 24-0681
LOG NAME: 60WATER DISPATCH
SUBJECT
(ALL) Authorize an Amendment to City Secretary Contract No. 53733, a Sole Source Agreement with Blackpoint IT Services Inc., to Increase the
Contract Amount to $418,965.00 for the Current Term and $262,106.50 for Subsequent Renewal Years, and Authorize Two Additional One -Year
Renewals for Licensing, Maintenance & Support and Monitoring of the AVAYA Phone System, the Addition of Water Dispatch, and the Migration to
the AVAYA Experience Platform of Water Dispatch and the Water Customer Contact Center
RECOMMENDATION:
It is recommended that the City Council authorize an amendment to City Secretary Contract No. 53733, a sole source agreement with Blackpoint
IT Services Inc., to increase the contract amount to $418,965.00 for the current term and $262,106.50 for subsequent renewal years. It is further
recommended that the City Council authorize two additional one-year renewals for Licensing, Maintenance & Support and Monitoring of the
AVAYA Phone System, the addition of Water Dispatch, and the Migration to the AVAYA Experience Platform of Water Dispatch and the Water
Customer Contact Center.
DISCUSSION:
On March 24, 2020, the City Council, by and through M&C 20-0194, authorized execution of a sole source agreement with Agility Communications
Group, LLC to implement the Vuesion Contact Center Suite, upgrade the AVAYA phone system for the water department, and to provide
maintenance, support, and monitoring. The City Council authorized the amount of $551,560.00 for the first year and $196,190.00 for up to four
renewal terms.
The City executed CSC No. 53733 (the Agreement) with Agility Communications Group, LLC on May 7, 2020. On January 18, 2023, Agility
Communications Group, LLC assigned all of its right, title, and interest under the Agreement to BlackPoint IT Services, Inc.
The Water Department is seeking authorization to renew the annual maintenance, support, and monitoring of the AVAYA phone system, to
automate Water Dispatch by adding it to the Vuesion platform, and to then migrate both the Water Customer Contact Center and Water Dispatch
to the AVAYA Experience Platform.
This M&C will allow the City to add Water Dispatch to the same call tracking technology used by the Water Customer Contact Center to provide
more comprehensive reporting on a 24/7 basis. When the Water Contact Center is closed, those callers are redirected to Dispatch, which
currently has no automated way to manage those calls. This solution will also provide Dispatch with the ability to log or record discussions. This
AVAYA Experience approach is the natural evolution of our entire suite of products for the Water Contact Center.
The cost to implement this upgrade and the additional support required will be $418,965.00 for the current term and $262,106.50 for the two
additional renewal terms authorized by this M&C.
Funding is budgeted in the General Operating & Maintenance category in the Water & Sewer Fund for the Water and Wastewater Departments.
AGREEMENT TERM OPTIONS
Upon the City Council approval, the Agreement shall be amended, and the contract will have two additional one-year options to renew, each a
renewal term. The Agreement is an approved sole source agreement and is therefore exempt from competitive bidding.
ADMINISTRATIVE CHANGE ORDER
An administrative change order may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and
does not require specific City Council approval as long as sufficient funds have been appropriated.
DVIN: A waiver of the goal for Business Equity subcontracting requirements was requested, and appoved by the DVIN, in accordance with the
applicable Ordinance, because the waiver request is based on the sole source information provided.
This will serve ALL COUNCIL DISTRICTS.
A Form 1295 is not required because: This M&C does not request approval of a contract with a business entity.
FISCAL INFORMATION / CERTIFICATION:
The Director of Finance certifies that upon approval of the recommendation, funds are available in the current operating budget, as previously
appropriated, in the Water & Sewer Fund. Prior to an expenditure being incurred, the Water Department has the responsibility to validate the
availability of funds.
Submitted for Citv Manaaer's Office by
Oriainatina Business Unit Head
Additional Information Contact:
Fernando Costa
6122
Chris Harder
5020
Charmaine Baylor
6629
Rick Lisenbee 2515
FoRTWORTHF,
Routing and Transmittal Slip
Water
Department
DOCUMENT TITLE: First Amendment of CSC 53733 - Blackpoint
M&C:
CPN:
TO
Jason Lyssy, IT Manager, Water Department
Chris Thompson, CFO, Blackpoint
Chris.thomspon@blackr)oint-it.com
CSO: 53733
Shane Zondor, Assistant Director, Water Department
Jan Hale, Deputy Director, Water Department
Chris Harder, Director, Water Department
Taylor Paris, Assistant City Attorney
Fernando Costa, Assistant City Manager
Ron Gonzales, Assistant City Secretary
Jannette Goodall, City Secretary
Allison Tidwell, Lead Admin Assistant, City Secretary's Office
Charmaine Baylor, Sr. IT Business Planner, Water Department
DOC #:
ROLE
Signer
Signer
Approver
Approver
Signer
Signer
Signer
Approver
Signer
Form Filler
Acceptor
INITIALS
EXPLANATION
Attached is the First Amendment to CSC 53733, the agreement between Blackpoint
Technologies (Blackpoint) and the Water Department for licensing, maintenance & support and
monitoring of the AVAYA phone system.
This amendment was approved on M&C 24-0681. It will allow Blackpoint to 1) automate Water
Dispatch by adding it to the Vuesion platform, 2) upgrade the Water Customer Contact Center
and Water Dispatch to the AVAYA Experience Platform, and 3) increase the contract by two
additional one-year renewal options.
In addition, the language used in the original contract will be corrected to make the start date of
the Term April 1, 2020.
The contract amount will be increased to equal $418,965.00 for the current term, and to equal
$262,106.50 for subsequent renewal years.
If you have questions or concerns, please call or email me.
Charmaine Baylor
Sr. IT Business Planner
Fort Worth Water Department
Phone: (817) 392-6629
Email: charmaine.baylor(a,fortworthtexas.gov