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Home My WebLink AboutContract 48499-R4CSC No. ___________ Contract Renewal Page 1 of 2 CITY OF FORT WORTH CONTRACT RENEWAL NOTICE November 7, 2024 MOTOROLA SOLUTIONS, INC. Attn: LAUREN KIRKLAND 500 W. MONROE ST., 43rd FLOOR CHICAGO, IL 60661 Re:Contract Renewal Notice Contract No. CSC No. 48499 (the Renewal Term No. 4 of 8, December 14, 2024 to December 13, 2025 The above referenced Contract with the City of Fort Worth expires on December 13, 2024 . Pursuant to the Contract, contract renewals are at the sole option of the City. This letter is to inform you that the City is exercising its right to renew the Contract for an additional one (1) year period, which will begin immediately after the Expiration Date. All other terms and conditions of the Contract remain unchanged.Please return this signed acknowledgement letter, along with your quote for charges for the new renewal term, and current insurance certificate, to the address set forth below, acknowledging receipt of the Contract Renewal Notice. To ensure that your company information is correct and up-to-date, please log onto PeopleSoft Purchasing at https://www.fortworthtexas.gov/departments/finance/purchasing. If you have any questions concerning this Contract Renewal Notice, please contact me at the email listed below. Sincerely, City of Fort Worth IT Solutions | Finance | Contracts 100 Fort Worth Trail Fort Worth, TX, 76102 zz_IT_Finance_Contracts@fortworthtexas.gov Contract Renewal Page 2 of 2 [Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED AND AGREED:] City: By: ___________________________ Name: Mark McDaniel Title: Deputy City Manager Date: ___________________________ MOTOROLA SOLUTIONS, INC. By: ___________________________ Name: Lauren Kirkland Title: MSSSI Territory Vice President Date: ___________________________ CITY OF FORT WORTH INTERNAL ROUTING PROCESS: Approval Recommended: By: ___________________________ Name: Kevin Gunn Title: Director, IT Solutions Approved as to Form and Legality: By: ___________________________ Name:___________________________ Title: Assistant City Attorney Contract Authorization: M&C:23-0789 Approval Date:9/26/2023 Form 1295:2023-974561 Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: ___________________________ Name: Steven M. Vandever Title: Sr. IT Solutions Manager City Secretary: By: ___________________________ Name: Jannette Goodall Title: City Secretary CITY COUNCIL AGENDA Create New From This M&C REFERENCE **M&C 23- 04MOTOROLA CRM CSR TEXT DATE: 9/26/2023 NO.: 0789 LOG NAME: CLOUD AND PROFESSIONAL SERVICES CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize an Amendment to City Secretary Contract Number No. 48499 with Motorola Solutions, Inc. to Increase the Current Annual Contract Amount of $354,704.00 by Adding Customer Service Request Text Cloud Services in the Amount of $195,210.00 for a New Annual Contract Amount of $549,914.00 for the Information Technology Solutions Department RECOMMENDATION: It is recommended that the City Council authorize an amendment to City Secretary Contract Number No. 48499 with Motorola Solutions, Inc. to increase the current annual contract amount of $354,704.00 by adding Customer Service Request Text Cloud Services in the amount of $195,210.00 for a new annual contract amount of $549,914.00 for the Information Technology Solutions Department DISCUSSION: On December 13, 2016, City Council approved Mayor and Council Communication (M&C) P-11983 for an enterprise solution to transform the manner in which the City of Fort Worth interacts with its residents, businesses, visitors and the community at large. The Customer Relationship Management (MyFV� system, Motorola's PremierOne CSR hosted solution, has enhanced the efficiency through multiple communications channels and provides a common point of origin for city services. The annual amount for maintenance was $322,704.00 for the first five years. On December 14, 2021, City Council approved M&C 21-0939 authorizing Amendment No. 2 to City Secretary Contract (CSC) 48499 with Motorola Solutions, Inc. for four (4) one-year renewal options in the annual amount of $322,704.00. On January 31, 2023, the City executed CSC 48499 Amendment No. 3 to add annual cloud services for the hosting and support of 17 additional CSR Mobile Applications in the amount of $25,500.00 and bringing the annual total to $348,204.00. On February 10, 2023, the City executed CSC 48499 Amendment No. 4 to add PremierOne CSR Citizen Mobile Applications Blurring of Faces Annual Cloud Services in the amount of $6,500.00 for an annual total of $354,704.00. With this M&C, staff requests that the City Council authorize an additional amendment to CSC 48499 to include professional services for PremierOne Customer Service Request (CSR) expansion and CSR Text Cloud Services annual subscription. The new CSR Text Cloud Services will provide an interactive SMS text message capability for the residents of Fort Worth to create and assist with service request intake that is integrated with Motorola PremierOne CSR using the Open311 interface. Upon Council approval of this M&C, CSC 48499 will be amended to include one-time costs for professional services in the amount of $106,970.00 to implement the CSR Text Cloud Services, one- time costs for professional services in the amount of $45,000.00 to expand the PremierOne CSR cloud solution, one-time costs for professional services in the amount of $7,000.00 to set up opting in or out of service request updates, and $36,240.00 for the annual CSR Text Cloud Services totaling $195,210.00. The total annual contract amount is $549,914.00. $158,970.00 Professional Services $ 36,240.00 Text Cloud Subscription F��T �'�o�l� � -�~- $322,704.00 Annual Maintenance $ 25,500.00 Amendment 3 $ 6,500.00 Amendment 4 $549,914.00 Funding is budgeted for the Communication & Public Engagement department in the General Fund and in the Information Technology Solution Department's General Gas Lease Capital Project Fund for the purpose of funding the Customer Rel Management (CRM) System project, as appropriated. DVIN: A waiver of the goal for Business Equity subcontracting requirements was requested, and approved by DVIN, in accordance with the applicable Ordinance, because the waiver request for the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. AGREEMENT TERMS — Upon City Council's approval, the existing agreement will be amended to include Customer Service Request Text Cloud services and renewed in accordance with CSC 48499- A2 with the final renewal expiring December 13, 2025. RENEWAL OPTIONS —After expiration of the first renewal term on December 13, 2023, the agreement may be renewed for up to two remaining additional one-year terms at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds will be available in the current capital budget, as appropriated, in the General Gas Lease Capital Prj Fund for the Customer Rel Mgmt (CRM) System project and in the current operating budget in the General Fund to support the approval of the above recommendation and execution of the amendment. Prior to an expenditure being incurred, the Information Technology Solutions and Communication & Public Engagement Departments have the responsibility to validate the availability of funds. Fund Department ID DM Fund Department ID Account Project Program Activity Budget Reference # Amount ID Year (Chartfield 2) Account Project ID Program Activity Budget Reference # Year (Chartfield 2; Valerie Washington (6192) Amount Submitted for City Manager's Office by_ Originating Department Head: Additional Information Contact: ATTACHMENTS Kevin Gunn (2015) Mark DeBoer (8598) 04MOTOROLA CRM CSR TEXT CLOUD AND PROFESSIONAL SERVICES funds availability_pdf (CFW Internal) 2023-03-28 Waiver 48499 Motorola CRM.pdf (CFW Internal) FID Table Motorola CRM attached to M&C.XLSX (CFW Internal) Form 1295 Certificate 100998578.pdf (CFW Internal) � M��'�R�ZA S��i1 TI�NS PremierOne CSR CONTRACT EXTENSION PROPOSAL MOTOROLA SOLUTIONS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL: City of Fort Worth, TX November 12, 2024 Data Restrictions This proposal is considered Motorola Solutions confdential and restricted. The proposal is submitted with the restriction that it is to be used for evaluation purposes only, and is not to be disclosed publicly or in any manner to anyone other than those employed by the City of Fort Worth required to evaluate this proposal without the express permission of Motorola Solutions, Inc. This proposal is valid until December 13, 2024. MOTOROLA SOLUTIONS, MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Offce. All other product or service names are the property of their respective owners. �O Motorola Solutions, Inc. 2024. Motorola Solutions Confidential Proprietary Page 1 � M��'�R�ZA S��i1 TI�NS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL PremierOne CSR Contract Extension Proposal November 12, 2024 Krishna Mohan Gollamudi IT Project Manager, IT Solutions City of Fort Worth 275 W. 13`" Street Fort Worth, TX 76102 Subject: PremierOne CSR Contract Extension Proposal. Proposal # PSVCFWll 122024 Motorola Solutions is pleased to present the City of Fort Worth with the following proposal for the extension of contract #48499 signed on December 23, 2016 between the City of Fort Worth and Motorola Solutions. Section 3.3 of the contract provides the City the option to renew the agreement at the same cost for four (4) additional one (1) year terms. This proposal represents the fourth of the additional terms on the contract. All terms and conditions of the contract will remain in effect for the extension period. Please review the proposal and contact me if you have any questions. I can be reached at 404- 402-6078 or lc.leverett cr,motorolasolutions.com Sincerely, Kenny Leverett National Sales Director, Public Service Motorola Solutions, Inc. Motorola Solutions Confidential Proprietary Page 2 � M��'�R�ZA S��i1 TI�NS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL PremierOne CSR Contract Extension Pricing Description Price PremierOne CSR Motorola Solutions to provide annual cloud services $322,704.00 Annual Cloud for the hosting and support of the PremierOne CSR Services solution for the period of May 1, 2025 to Apri130, 2026. Includes Motorola's Service Offerings, Citizen Mobile Apps, CSR Mobile Apps (field worker) and full conference attendance for two people to attend the annual CSR user group conference. Annual pricing to remain the same as outlined in the contract based on the original system subscriptions. Increases in the number of subscriptions for CSR or the CSR Mobile Apps will increase the annual cloud service pricing. PremierOne CSR Usage of sixty-seven (67) CSR Mobile Apps (field $92,460.00 Mobile Apps (field worker). Motorola Solutions to provide annual cloud worker) services for the hosting and support of the additional subscriptions for the period of May 1, 2025 to April 30, 2026. PremierOne CSR Motorola Solutions to provide annual cloud services $5,000.00 Citizen Mobile Apps for the blurring of faces in version six (v6) of the Annual Blurring of PremierOne CSR Citizen Mobile Apps for the period Faces Cloud Services of May 1, 2025 to Apri130, 2026. Cloud services covers up to 250,000 photos processed during the year. Charges beyond the initial 250,000 photos is $1,500 for an additional 100,000 photos processed. Annual Services for the Contract Extension $420,164.00 Motorola Solutions Confidential Proprietary Page 3