HomeMy WebLinkAboutContract 62539CITY OF FORT WORTH
COOPERATIVE PURCHASE AGREEMENT
This Cooperative Purchase Agreement (“Agreement”) is entered into by Brightly Software, Inc.
(“Vendor”) and the City of Fort Worth (“City”), a Texas home-rule municipality individually referred to
as “party” and collectively as the “parties”.
The Cooperative Purchase Agreement includes the following documents which shall be construed in the
order of precedence in which they are listed:
1. This Cooperative Purchase Agreement;
2. Exhibit A – Vendor’s Quote;
3. Exhibit B – Cooperative Agency Contract Omnia Partners #R210702 ; and
4. Exhibit C – Conflict of Interest Questionnaire
Exhibits A, B, and C, which are attached hereto and incorporated herein, are made a part of this
Agreement for all purposes. Vendor agrees to provide City with the services and goods included in
Exhibit A pursuant to the terms and conditions of this Cooperative Purchase Agreement, including all
exhibits thereto. If any provisions of the attached Exhibits conflict with the terms herein, are prohibited
by applicable law, conflict with any applicable rule, regulation or ordinance of City, the terms in this
Cooperative Purchase Agreement shall control.
City shall pay Vendor in accordance with the payment terms in Exhibit A and in accordance with
the provisions of this Agreement. Total payment made under this Agreement by City shall not exceed
ninety-four thousand one hundred seventy-four dollars and zero cents ($94,174.00)annually.
Vendor shall not provide any additional items or services or bill for expenses incurred for City not
specified by this Agreement unless City requests and approves in writing the additional costs for such
services. City shall not be liable for any additional expenses of Vendor not specified by this Agreement
unless City first approves such expenses in writing.
The term of this Agreement is effective beginning on the date signed by the Assistant City Manager
("Effective Date") and expires on March 31, 2025, with two (2) one-year renewal options by written
agreement of the parties.
Vendor agrees that City shall, until the expiration of three (3) years after final payment under this
Agreement, or the final conclusion of any audit commenced during the said three years, have access to
and the right to examine at reasonable times any directly pertinent books, documents, papers and records,
including, but not limited to, all electronic records, of Vendor involving transactions relating to this
Agreement at no additional cost to City. Vendor agrees that City shall have access during normal
working hours to all necessary Vendor facilities and shall be provided adequate and appropriate work
space in order to conduct audits in compliance with the provisions of this section. City shall give Vendor
reasonable advance notice of intended audits.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined
to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or
representatives or (2) received by the other party by United States Mail, registered, return receipt
requested, addressed as follows:
To CITY:
City of Fort Worth
Attn: Assistant City Manager
100 Fort Worth Trail
Fort Worth, TX 76102
With copy to Fort Worth City Attorney’s Office at the
same address
To VENDOR:
Brightly Software, Inc.
Brian Benfer, Senior VP of Sales
Saanchika Weerasinghe, CFO
4242 Six Forks Road, Suite 1400
Raleigh, NC 27609
Email: brian.benfer@brightlysoftware.com
Saanchika.weerasinghe@siemens.com
City is a government entity under the laws of the State of Texas and all documents held or
maintained by City are subject to disclosure under the Texas Public Information Act. To the extent the
Agreement requires that City maintain records in violation of the Act, City hereby objects to such
provisions and such provisions are hereby deleted from the Agreement and shall have no force or effect.
In the event there is a request for information marked Confidential or Proprietary, City shall promptly
notify Vendor. It will be the responsibility of Vendor to submit reasons objecting to disclosure. A
determination on whether such reasons are sufficient will not be decided by City, but by the Office of
the Attorney General of the State of Texas or by a court of competent jurisdiction.
The Agreement and the rights and obligations of the parties hereto shall be governed by, and
construed in accordance with the laws of the United States and state of Texas, exclusive of conflicts of
law provisions. Venue for any suit brought under the Agreement shall be in a court of competent
jurisdiction in Tarrant County, Texas. To the extent the Agreement is required to be governed by any
state law other than Texas or venue in Tarrant County, City objects to such terms and any such terms are
hereby deleted from the Agreement and shall have no force or effect.
Nothing herein constitutes a waiver of City’s sovereign immunity. To the extent the Agreement
requires City to waive its rights or immunities as a government entity; such provisions are hereby deleted
and shall have no force or effect.
To the extent the Agreement, with respect to the City, (i) limits the liability of Vendor or (ii)
requires City to indemnify or hold Vendor or any third party harmless from damages of any kind or
character, City objects to these terms and any such terms are hereby deleted from the Agreement and
shall have no force or effect.
If Vendor has fewer than 10 employees or this Agreement is for less than $100,000, this section does not
apply. Vendor acknowledges that in accordance with Chapter 2271 of the Texas Government Code, the City is
prohibited from entering into a contract with a company for goods or services unless the contract contains a written
verification from the company that it: (1) does not boycott Israel; and (2) will not boycott Israel during the term
of the contract. The terms “boycott Israel” and “company” has the meanings ascribed to those terms in Chapter
2271 of the Texas Government Code. By signing this Agreement, Vendor certifies that Vendor’s signature
provides written verification to the City that Vendor: (1) does not boycott Israel; and (2) will not boycott Israel
during the term of the Agreement.
If Vendor has fewer than 10 employees or this Agreement is for less than $100,000, this section does not
apply. Vendor acknowledges that in accordance with Chapter 2276 of the Texas Government Code, the City is
prohibited from entering into a contract for goods or services that has a value of $100,000 or more that is to be
paid wholly or partly from public funds of the City with a company with 10 or more full-time employees unless
the contract contains a written verification from the Vendor that it: (1) does not boycott energy companies; and
(2) will not boycott energy companies during the term of this Agreement. To the extent that Chapter 2276 of the
Government Code is applicable to this Agreement, by signing this Agreement, Vendor certifies that Vendor’s
signature provides written verification to the City that Vendor: (1) does not boycott energy companies; and (2)
will not boycott energy companies during the term of this Agreement.
If Vendor has fewer than 10 employees or this Agreement is for less than $100,000, this section does not
apply. Vendor acknowledges that except as otherwise provided by Chapter 2274 of the Texas Government Code,
the City is prohibited from entering into a contract for goods or services that has a value of $100,000 or more that
is to be paid wholly or partly from public funds of the City with a company with 10 or more full-time employees
unless the contract contains a written verification from the Vendor that it: (1) does not have a practice, policy,
guidance, or directive that discriminates against a firearm entity or firearm trade association; and (2) will not
discriminate during the term of the contract against a firearm entity or firearm trade association. To the extent
that Chapter 2274 of the Government Code is applicable to this Agreement, by signing this Agreement, Vendor
certifies that Vendor’s signature provides written verification to the City that Vendor: (1) does not have a practice,
policy, guidance, or directive that discriminates against a firearm entity or firearm trade association; and (2) will
not discriminate against a firearm entity or firearm trade association during the term of this Agreement.
(signature page follows)
(remainder of this page intentionally left blank)
The undersigned represents and warrants that he or she has the power and authority to execute
this Agreement and bind the respective party.
CITY OF FORT WORTH:
By: ______________________________
Name: Jesica McEachern
Title: Assistant City Manager
Date: _________________________
APPROVAL RECOMMENDED:
By: ______________________________
Name: Lauren Prieur
Title: Transportation and Public Works Director
By: ______________________________
Name: Jannette Goodall
Title: City Secretary
CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
responsible for the monitoring and administration of
this contract, including ensuring all performance and
reporting requirements.
By: ______________________________
Name: Annie Anand
Title: Business Process Manager
APPROVED AS TO FORM AND LEGALITY:
By: ______________________________
Name: Andrea Philips
Title: Assistant City Attorney
CONTRACT AUTHORIZATION:
M&C: N/A
VENDOR:
Brightly Software, Inc.
By:
Name: Brian Benfer
Title: Senior VP of Sales
Date: ________________________
By:
Name: Saanchika Weerasinghe
Title: CFO
Date: ________________________
EXHIBIT A
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PREPARED FOR
City Of Fort Worth ("Customer")
1000 Throckmorton St
Fort Worth, TX 76102-6312
PREPARED BY
Brightly Software Inc
11000 Regency Parkway, Suite 300
Cary, NC 27518
PUBLISHED ON
December 04, 2024
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Q-422846
As discussed, the discounts presented are being honored through the end of 2024
Omnia Purchasing Contract
• Contract R210702
• https://www.omniapartners.com/suppliers/brightly/public-sector/contract-documents
�https://www.omniapartners.com/suppliers/brightly/public-sector/contract-documents�
Subscription Term: 12 months (01/01/2025 -12/31/2025)
Pricing Based On 978,468 population
Item
Start Date End Date List Price
Discount %
Omnia
Partners
(formerly
National IPA,
formerly
TCPN)
Capital Predictor 1/1/2025 12/31/2025 69,636.43 USD o
23.00 /o
Enterprise
- Predictor
Streets/Signs/ 1/1/2025 12/31/2025 23.00%
Sidewalks
Predictor Storm 1/1/2025 12/31/2025 57,157.78 USD o
Water 23.00 /o
Work Planner 1/1 /2025 12/31 /2025 31,336.39 USD 23.00%
6.0 Month(s) included at no additional cost on the first term 01/01/2025 - 06/30/
2025
Subtotal
Investment
53,620.05 USD
Included
44,011.49 USD
24,129.02 USD
-60,379.89 USD
61,380.67 USD
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Item
Capital Predictor
Enterprise
Implementation
Capital Predictor
Enterprise
Implementation -
Additional Asset
class
Work Planner
Standard
Implementation
Pricing Based
On
One-Time
One-Time
One-Time
List Price
28,000.00 USD
23,770.00 USD
15,960.00 USD
13,548.90 USD
Omnia 5.00%
5,762.00 USD grightly 40.00% 3,284.34 USD
Subtotal 32,793.24 USD
Discount %
Omnia 5.00%
Brightly 40.00%
Omnia 5.00%
Brightly 40.00%
Investment
3
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Predictor Enterprise Implementation and
Training - Statement of Work
Package 3
Purpose
The purpose of the Predictor Enterprise Implementation and Training Services, as scoped herein, is to deliver
the model development, training, and support required to realize the value that a Predictor Enterprise
subscription has to offer for building asset lifecycle models in support of the Client's infrastructure investment
planning processes. To facilitate this outcome, a Brightly's (Company) Selected Consultant (Consultant) will
conduct workshops with Client staff inembers (workshop participants) focused on developing a second-
generation lifecycle model* using the Client's data.
Through the workshop experience, follow-up meetings, and post-implementation support, Client staff will be
provided the opportunity to learn the essentials of building asset lifecycle models with Predictor Enterprise.
With this background and understanding, Client staff will be able to assume ownership of the first-generation
lifecycle models and continue to build out "what-if" scenarios after training is complete with support from the
Company Selected Consultant.
Value
By partnering with Brightly, you are provided expert guidance in the best practice configuration and usage of
Predictor Enterprise. In summary, the scope of the proposed Predictor Enterprise Implementation and Training
Services includes:
• Workshop training sessions led by the Consultant focused on building lifecycle model(s) for the asset
class(es) identified in this SOW and using the Client's data;
• Client data Ioaded into the lifecycle model(s) in Predictor using the asset class(es) identified in this SOW
and using the Client's data and input;
• One (1) month of online support provided directly by the Consultant. This service is designed to provide
Client staff with assistance in matters related to reporting; troubleshooting, and refining the previously
delivered lifecycle model(s);
• Support and guidance for installing Predictor Enterprise on the Windows operating system;
• Guidance on how to structure data for effective lifecycle modeling;
*A "first-generation lifecycle model" is a fully functional Predictor Enterprise lifecycle model that can
be used to present reports and explore the functional aspects of Predictor Enterprise software.
However, the term 'first-generation' is used to qualify that the model may not yet be mature or
accurate enough for actual business processes and decision-making purposes. A"second-generation
lifecycle model" is a fully functional Predictor Enterprise lifecycle model that has had additional
refinement by the Client and Consultant. The second-generation lifecycle model may still require
successive generations by the Client before it can be used in actual business processes and decision-
making processes. Also note that a single model applies to a single asset class. For example, a model
built for pavement would not include information about signage or street markings.
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Per this scope of services, a first-generation lifecycle model will be developed for the asset class identified
below (select one):
• Storm water
• Pavement
Methodology and Approach
Task 1: Pre-Workshop Kick-Off Meeting and Preparation
Consultant will work with the Client's designated Project Manager to facilitate a Kick-Off Meeting
and prepare themselves and the Client's project team for data gathering and the upcoming workshop
activities.
Sub-Task 1.1: Kick-Off Meeting
[Remote Task: up to 2 hours duration]
The purpose of the Kick-Off Meeting is to:
1. Review project goals and objectives;
2. Review data requirements;
3. Review available data sources and decision support criteria;
4. Schedule the workshop;
5. Determine an appropriate time for client staffto install Predictor Enterprise on Client computers;
6. Address any scope, logistical, or scheduling questions.
Sub-Task 1.2: Pre-Workshop Preparation
[Remote Task: duration is as needed, not to exceed 16 hours]
Project preparation tasks during this phase of the project will include:
1. Consultant will review relevant information provided by the Client, including data sources (such as GIS),
decision support processes, plans, assessment reports, and other information that will be beneficial to
the project outcomes. Consultant will advise Client of any schema or data changes required for a
successful model. Consultant may make assumptions or calculate additional fields so the model may
proceed to be built in a timely manner if required changes to source data are not completed by the
Client in a timely manner.
2. Software installation requirements will be reviewed during the Kick-Off ineeting, and access to Company
online Predictor Enterprise resources will be provided. An email will be issued to designated Client staff
with links to access the software, Knowledge Base, and eLearning videos. The Consultant will provide
additional support as required. A meeting with a Client IT representative may be necessary.
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Client Responsibilities
1. Designate a Project Manager. This person will interact directly with the Consultant to set meeting times,
coordinate staff, direct feedback, approve invoices and other tasks as required to help keep the project
on track.
2. Determine who will participate in the Data Gathering and Workshop sessions. Company suggests that
participants include both personnel who are actively involved in plan decision making and personnel
who are responsible for managing data that contributes to the decision-making processes.
3. Determine and assemble data sources that will be used in Predictor Enterprise. This should include any
existing condition rating systems, decision support criteria used to determine repair, rehabilitate, and
replace, budget and planning strategies. These resources will be provided to the Consultant for review
prior to the onsite workshop.
4. Complete data schema and/or data updates recommended by the consultant and provide updated data
to Consultant.
5. Consultant will host the meeting using online screen sharing software (WebEx, Zoom, or similar). The
Client is responsible for ensuring remote access for all Client participants.
Deliverables
1. A remotely facilitated Project Kick-Off Meeting, up to two (2) hours in duration, to be facilitated
by Company's Solutions Consultant and attended by applicable Client and Consultant team members.
Task 2: Lifecycle Model Training and Model Building Workshop
[Remote Task: Three-day duration]
A series of remote workshop sessions will be facilitated by the Consultant over an agreed-upon multi-day
period. Ideally, remote workshop activities should be completed within a one (1) to three (3) week
period. The purpose of workshop session is to train Client staff on the creation of asset lifecycle
models through the process of building first-generation and second-generation lifecycle models for the scoped
assets, using the Client's data.
The workshop is as follows:
1. Overview Presentation and Discussion
Workshop Session 1: (3 hours)
Participants: Senior Managers, Asset System Managers, GIS staff, Project Manager
Consultant will step the workshop participants through a comprehensive overview of asset lifecycle
modeling using Predictor Enterprise. Participants will be encouraged to ask questions and engage in
discussion as Consultant presents the following:
a. Introductions and goal review;
b. An overview of strategic asset management, lifecycle modeling, and Predictor Enterprise;
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c. An in-depth interactive presentation on the process of developing lifecycle models using examples in
Predictor Enterprise relevant to scoped assets;
d. Integration with GIS;
e. Reporting methods.
2. Lifecycle Model Development and Training for Asset Group 1
Workshop Session 2: (3 hours)
Workshop Session 3: (3 hours)
Participants: Client Asset System Managers and their designee(s), Project Manager
Consultant will lead a training workshop for developing lifecycle model parameters for the selected asset
class(es). The training will be facilitated by the Consultant using remote screens of Predictor Enterprise,
GIS, and other software as required. Workshop participants may follow along using Predictor
Enterprise on their laptops but are not required to do so. Aspects of lifecycle modeling that the
training will focus on include:
a. Treatment parameters. The types of treatments that are currently being used, criteria for triggering
treatments, and treatment effects.
b. Service State (aka Condition) criteria. Criteria for determining the service state of assets, including
condition scoring, likelihood of failure, age, and other criteria as it would be used for decision making.
c. Lifecycle criteria such as material, size, location, era of installation, and other criteria that contributes
toward defining the life expectancy of assets.
d. Degradation Profile. The deterioration curve of the asset(s).
e. Decision criteria. Additional decision criteria other than service state that will be used in
the lifecycle model. Examples include material, criticality, capacity, location etc.
f. Decision Model. How all the criteria come together to trigger treatments and their effects in a decision
model.
g. Costing data for each treatment, which are determined in the unit of ineasure for the asset(s).
h. Budget caps. At least one simulation should be built on existing budgets. Other simulations may be
created that vary the budget amounts.
i. Data structure. Evaluate how the Client's data matches up to the decision criteria. Make note of
modifications that may need to be performed.
j. Forced projects. Any projects that the Client is already committed to may be identified and forced to
happen in the designated year in the model simulation.
k. Data acquisition from a Feature Service on ArcG15 Online
I. Data structure. Evaluate how the Client's data matches up to the decision criteria. Make note of
modifications that may need to be performed. Some modifications can be made in the workshop.
m. Forced projects. Any projects that the Client is already committed to may be identified and forced to
happen in the designated year in the model simulation.
n. Predictor Enterprise Reports
o. Publishing Predictor Enterprise simulation results to ArcGIS as a time enabled Feature Class
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3. Lifecycle Model Refinement for 2nd generation model (1 st asset class)
Workshop Session 4: (3 hours)
Participants: Client Asset System Managers and their designee(s), Project Manager
Consultant will lead a workshop for refinement of the lifecycle model parameters for the selected
asset class(es). This is typically accomplished by reviewing the output of the 1 st generation model
and leading the Client through deeper discovery of the inputs while viewing the results of the
changed parameters. This session will be facilitated by the Consultant using remote screens of
Predictor Enterprise, GIS, and other software as required. Workshop participants may follow along
using Predictor Enterprise on their laptops but are not required to do so.
4. Wrap Up
Workshop Session 5: (3 hours)
Participants: Project Manager and others to be determined
This time is reserved if needed for activities identified in previous sessions that need to be
further addressed. This may include the development of a list of next steps, meeting with IT staff
regarding software installation or other topics as required.
Client Responsibilities
1. Consultant will host the meetings using online screen sharing software (MS Teams, Zoom, or similar).
The Client is responsible for ensuring remote access for all Client participants.
2. Client staff should arrive prepared with all digital and paper-based information deemed relevant to the
workshop.
Deliverables
1. Copies of presentation material.
2. Remote Training Workshop sessions facilitated by an Company Solutions Consultant as described
herein.
3. First-generation Predictor Enterprise model files as developed in the workshop.
4. All participants are provided an opportunity to learn how to utilize the Predictor Enterprise software.
5. The Consultant engages in a post-workshop meeting with the Client's Project Manager to solicit feedback
and discuss the post workshop training and support phase of the project.
Task 3: Post Workshop Training and Support
[Remote Task: duration is as needed, not to exceed 16 hours]
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During the one (1) month period immediately following delivery of the second-generation Predictor
Enterprise lifecycle models, the Consultant will remain the primary contact for support and follow-up training as
it becomes desired by the Client staff who participated in the Task 2 workshops. The purpose of this support
period is to provide Client staff an opportunity to ask questions on the lifecycle model(s), reports, data, or other
material deemed necessary by the Client to extend the value of the Predictor Enterprise subscription. This
support and training is in addition to Company's standard support services.
1. All support and training will be provided through email, scheduled online meetings, and phone
conferences. The Client Project Manager will schedule the support activities with the Company Solutions
Selected Consultant prior to each event.
2. At Consultant's sole discretion, the Consultant may engage in some development of lifecycle models,
reports, or other material in consultation with the Client as deemed appropriate to further the training
of Client staff.
3. Support and training are limited to staff who participate in the training workshop, but the services
provided by Consultant during this phase includes help for workshop participants to communicate
to other Client staff.
Project Assumptions
Company has made the following general assumptions in this SOW to derive the estimated cost for this project.
It is the responsibility of Client to validate these assumptions, which include Client responsibilities before
signing the Acceptance. Deviations from these assumptions may impact Company's ability to successfully
complete the project. Any changes in scope, schedule, or costs will be documented by the Project Coordinator,
whether there is a cost impact or not.
• Company and Consultant are not responsible for delays caused by missing data or other configuration
information that is required to be available prior to the consulting service. Having the requested data
and configuration information available prior to the consulting service may minimize delays so progress
can be made quickly.
• Client shall use best efforts to Identify of all project-related key information to allow the project
schedules to begin on time. Any changes to key information after Project kickoff may require a Change
Controls.
• Parties agree to provide timely responses to task-related emails or phone calls to enable on-time
completion of all assignments.
• At least 24-hour notice cancellation shall be given by the Parties if required members for any scheduled
meeting cannot attend. This shall allow sufficient time to cancel/re-schedule the meeting as soon as
possible to keep the project on schedule.
• Prerequisite data gathering, which may relate to an orientation call or requirements gathering meeting,
must be completed prior to the scheduled meeting. A productive meeting requires that the data
gathering be complete in advance of the meeting.
Excluded from Services
For the avoidance of doubt, the following services are not included:
• Unless otherwise included in the Consulting service, evaluation of your current practices, policies,
procedures, or personnel for the purposes of performance or other improvements.
• Troubleshooting any issues related to your IT infrastructure, including computer software not provided
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by Brightly and/or GIS or other systems.
• Migration of data from other systems or locations, unless specified on the Order Form.
• Updating any of your source data.
• Export of data to any other systems or third parties other than those specified on the Order Form.
Milestone Billing- Invoice Schedule
Invoicing for the Predictor Enterprise Model Development service will be provided as delivery milestones are
met. Below is the schedule for the billing milestones and the related percentage.
•edictor Enterprise Mode
Description 'ercentage
:evelopment Milestones
Work Planner Implementation & Consulting
Summary:
Company will provide certain professional services to Subscriber. These Work Planner professional services
include:
1. Project kick-off ineeting
2. Configuration work
3. Training Workshop
4. Support period
Work Planner is an asset bundling tool utilizing the outputs of Predictor (capital planning & asset management
software) simulations to create logical projects. Projects can be created from multiple Predictor simulations and
phased and planned to suit the planning timeframe of an organization. The tool is native within the web
Predictor Platform as well as a plug-in to ArcPro.
As each organization has their own criteria that projects are created from, Company proposes a train the
trainer approach to utilizing the Work Planner software. Before Work Planner is utilized, a Predictor simulation
is required. It is common for multiple simulations to be utilized to create projects (ie. road, water, and sewer),
however, Work Planner is also used for single asset classes such as facilities and treatment plants.
If the ArcPro tool is the main area that Work Planner is utilized, then it is expected that it will be downloaded via
the web interface before the first start of the training workshop.
In co : The items below will be considered in scope of this Work Planner SOW:
�eliverable�:
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Project Kick-Off:
• Confirm software and services purchased
• Identify key stakeholders
• Assign resources
• Schedule key milestone dates, including anticipated projected completion date
• Access to Company's on-line Learning Management System
• Access to an interactive project plan
Configuration Work:
• Configuration between Work Planner and Predictor
• Importing all work plans from Predictor into Work Planner
• Validation and Testing\
Training Workshop 1:
This workshop will include familiarization of both the web interface and ArcPro app. Major learnings will focus
on the following:
• Settings configuration
• Project time frame
• Funding sources
• Status type
• Priority type
• User defined fields
• Data Sources
• Importing simulations and the difference between GIS and table-based data
• Builder
• How to create a projects
• How to create a phase
• Importing treatments into phases
• How to import assets without treatments into phases
• How to use mapping to bundle treatments (within ArcPro)
• Insights
• How to navigate
Training Workshop 2:
This workshop will take a deeper dive into the product and focused more on the nuances of the organization.
Usually, workshop 2 takes place within 2 weeks of training workshop 1.
• Follow up queries from last workshop - lessons learned
• Builder
• Greater use of filtering
• How to change a treatment action
• Modification of projects
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Consultant Support Period:
Up to six (6) hours of support over 30-days.
Project Close
Acceptance Process:
As each deliverable is completed, the Company Consultant will confirm with the Subscriber and document
acceptance in the Company's project tool.
1. Project kick-off call
2. Configuration Work
3. Training Workshop 1
4. Training Workshop 2
5. Consultant Support Period
Assumptions:
Company has made the following general assumptions in this SOW to derive the estimated cost for this project.
It is the responsibility of Subscriber to validate these assumptions and responsibilities before signing the
Acceptance. Deviations from these assumptions may impact Company's ability to successfully complete the
project. Any changes in scope, schedule, or costs will be documented by the Company Project Coordinator,
whether there is a cost impact or not.
• Company is not responsible for delays caused by missing data or other configuration information that is
required to be available prior to the consulting service. Having the requested data and configuration
information available prior to the consulting service may minimize delays so progress can be made
quickly.
• Consultant will not access any 3rd party systems for the purpose of exporting data.
• For on-site activities, Company will bill Subscriber for actual travel and associated expenses incurred.
• Any services not explicitly included in this SOW are assumed to be out of scope.
Subscriber
• Subscriber's IT department is responsible for ensuring access to mobile devices, internet connections,
email access, virtual meeting technologies such as Microsoft Teams or Zoom, and web link access to
Predictor and Work Planner such as white listing IP addresses.
• Mandatory completion of LMS Predictor on-line training package
• Predictor is fully operational and configured and Subscriber is a Predictor licensee.
• Subscriber will schedule time for the appropriate resources (such as corporate leader, business unit
leaders, project manager) to be available to the consultant for all scheduled consulting activity. The
success of this process is dependent on the attendance and full engagement of the key stakeholders.
Subscriber will also provide a dedicated room or area with adequate technology for a successful
consulting service, including but not limited to monitor/projector, computers/tablets, quality phone
connection, and wireless internet access.
• Rescheduling or cancellation of the service within 2 weeks of the scheduled delivery date will result in a
�500 reschedulingfee.
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Project Schedule:
Kick-off Meeting: Day 1
Configuration Work: Up to 10 days
Training Workshop 1: Week 3
Training Workshop 2: Week 4
Consultant Support period: Weeks 5- 8
Timelines may vary.
Change Management:
Subscriber may request that the Company add services not in the specifications by submitting a written
proposed change order to the Company. Submitted change requests will be reviewed for approval. Approved
change orders will become part of the applicable SOW when executed by both Parties, and the services
described therein will become part of the services.
Invoicing:
At the conclusion of the Consultant Support Period, all the milestones will be completed to trigger billing for the
full service.
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Order terms
BY SIGNING THIS ORDER FORM, WHETHER BY ELECTRONIC OR WRITTEN SIGNATURE, YOU ARE PLACING A BINDING
QRDER FOR THE OFFERINGS SHOWN. IF THE INDIVIDUAL ENTERING INTO THIS AGREEMENT IS ACCEPTING ON BEHALF OF
A COMPANY OR OTHER LEGAL ENTITY, THE INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH
ENTITY AND ITS AFFILIATES TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, IN WHICH CASE THE TERM
"CUSTOMER" SHALL REFER TO SUCH ENTITYAND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES
NOT HAV��ICH AUT�JTY OR DOES NOT AC;REE WITH THE TERMS AN��NDITIONS SET FORTH HEREIN, TFiE
INDIVIDUAL MUST NOTACCEPT THIS AGREEMENT AND MAY NOT USE THE OFFERINGS.
A. The "Effective Date" of the Agreement between Customer and Brightly Software, a Siemens Company ("Siemens")
is the date Customer accepts this Order
B. Proposal expires in sixty (60) days.
C. The Siemens entity entering into this Agreement is Brightly Software, Inc., a Delaware corporation, and the notice
address shall be Corporate Trust Center, 1209 Orange Street, Wilmington, DE 19801 USA, Attn: Brightly Software.
D. By accepting this Order, and notwithstanding anything to the contrary in any other purchasing agreement,
Customer agrees to pay all relevant Subscription Fees for the full Subscription Term defined above.
E. Payment terms: Net 30
F. This Order and its Offerings will be subject to the terms and conditions of the Terms of Service (the Base Terms
together with any applicable Supplemental Terms) found at htt •/p /brightl�software.com/terms
�hStp://brightlysoftware.com/termsl("AgreemenY'), unless Customer has a separate written agreement executed
by Brightly Software, Inc. for the Offerings, in which case the separate written agreement will govern its defined
Term. Acceptance is expressly limited to the terms of the Agreement. No other terms and conditions will apply.
The terms of any purchase order or other document from Customer are excluded and such terms will not apply
to the Order and will not supplement or modify the Agreement irrespective of any language to the contrary in
such document.
G. Where the Customer is a state, local, or public education entity created by the laws of the applicable state,
Siemens and Customer agree that the provisions of the State, Local Government, and Higher Education
Addendum ("SLED Addendum") found at http://brightlysoftware.com/terms (http://brightlysoftware.com/terms�
take precedence over any conflicting terms in the Agreement to the extent the deviations set forth therein are
required by applicable law.
H. Siemens shall invoice Customer and Customer agrees to pay Siemens the amount specified on this Order.
Quantities purchased may not be decreased during the relevant Subscription Term. Customer is responsible for
providing complete and accurate billing and contact information to Siemens and notifying Siemens promptly of
any changes to such information.
I. If Customer is paying by credit card or Automated Clearing House ("ACH"), Customer shall establish and maintain
valid and updated credit card information or a valid ACH auto debit account (in each case, the "Automatic
Payment Method"). Upon establishment of such Automatic Payment Method, Siemens is hereby authorized to
charge any applicable Subscription Fee using such Automatic Payment Method.
J. Customer is responsible for paying all taxes associated with its purchases hereunder. Siemens shall invoice
Customer and Customer shall pay that amount unless Customer provides Siemens with a valid tax exemption
certificate, direct pay permit, or other government-approved documentation. Notwithstanding the foregoing,
Customer is responsible for, and, to the extent permitted by law, will indemnify Siemens for: 1) any encumbrance,
�
❑�
fine, penalty or other expense which Siemens may incur as a result of Customer's failure to pay any taxes
required hereunder, and 2) any taxes, including withholding taxes, resulting from making an Offering available to
Users in geographic locations outside the country in which Customer is located as per the Order. For clarity,
Siemens is solely responsible for taxes assessable against Siemens based on its income, property and employees.
K. Siemens maintains the right to increase fees within the Subscription Term for Recurring Fee Offerings by an
amount not to exceed the greater of prices shown in the investment table or the applicable CPI and other
applicable fees and charges every 12 months. Any additional or renewal Subscription Terms will be charged at the
then-current rate.
L. In the event Customer purchases the Cloud Services (including any renewals thereofl through an authorized
reseller of Siemens, the terms and conditions of this Agreement shall apply and supersede any other agreement
except for any terms and conditions related to fees, payment or taxes. Such terms and conditions shall be
negotiated solely by and between Customer and such authorized reseller. In the event Customer ceases to pay
the reseller, or terminates its agreement with the reseller, Siemens shall have the right to terminate Customer's
access to the Cloud Services at any time upon thirty (30) days' notice to Customer unless Customer and Siemens
have agreed otherwise in writing.
�Joud Services
A. Billingfrequency:Annual
B. Cloud Services Offerings will be subject to the terms and conditions of the General Software and Cloud
Supplemental Terms found at htt :/a /brightl�software.com/terms (htt Jp /brightivsoftware.com/terms� .
C. Any Offerings identified as Cloud Services on this Order shall automatically renew for additional periods equal to
the expiring Subscription Term or one year, whichever is longer, unless either party has provided written notice of
its intent to terminate the Cloud Service subscription not less than forty-five (45) days prior to the expiration of
the then-current Subscription Term.
D. During the Term, Siemens shall, as part of Customer's Subscription Fees, provide telephone and email support
("Support Services") during the hours of 8:00 AM and 6:00 PM EST, Monday through Friday ("Business Hours")
excluding holidays.
E. Siemens shall use commercially reasonable efforts to make its Software or Cloud Service available 99.9% of the
time for each full calendar month during the Subscription Term, determined on twenty-four (24) hours a day,
seven (7) days a week basis (the "Service Standard"). The Service Standard availabiliry for access and use by
Customer(s) excludes unavailability when due to: (a) any access to or use of the Cloud Service by Customer or any
Account User that does not strictly comply with the terms of the Agreement or the Documentation; (b) any failure
of performance caused in whole or in part by Customer's delay in performing, or failure to perform, any of its
obligations under the Agreement; (c) Customer's or its Account User's Internet connectivity; (d) any Force Majeure
Event; (e) any failure, interruption, outage, or other problem with internet service or non-Cloud Service; (fl
Scheduled Downtime; or (g) any disabling, suspension, or termination of the Cloud Service by Siemens pursuant
to the terms of the Agreement. "Scheduled Downtime" means, with respect to any applicable Cloud Service, the
total amount of time (measured in minutes) during an applicable calendar month when such Cloud Service is
unavailable for the majority of Customer's Account Users due to planned Cloud Service maintenance. To the
extent reasonably practicable, Siemens shall use reasonable efforts to provide eight (8) hours prior notice of
Cloud Service maintenance events and schedule such Cloud Service maintenance events outside the applicable
business hours.
F. Siemens reserves the right to block IP addresses originating a Denial of Service (DoS) attack. Siemens shall notify
15
❑�
Customer should this condition exist and inform Customer of its action. Once blocked, an IP address shall not be
able to access the Cloud Service and the block may be removed once Customer is satisfied corrective action has
taken place to resolve the issue. Siemens also reserves the right to suspend or terminate service if Customer: 1)
performs load tests, network scans, penetration tests, ethical hacks or any other security auditing procedure on
the Cloud Service, 2) interferes with or disrupts the integrity or performance of the Cloud Service or data
contained therein, or 3) otherwise violates the use restrictions under this Agreement.
Professional Services:
A. Professional Services Offerings will be subject to the terms and conditions of the Services Supplemental Terms
found at http://brightlysoftware.com/terms (http://brightlysoftware.com/termsl.
B. Unless otherwise specified in an applicable Order: (i) Siemens will perform the Professional Services during
workdays, Monday through Friday, up to 8 hours a day; (ii) any estimate of hours or costs are reasonable, good
faith estimates only; and (iii) each task is performed as firm fixed price work or time and materials as described in
this Order. Siemens is only obliged to supply Professional Services and/or Deliverables as expressly stated in this
Order. Siemens shall not be obliged to supply any Professional Services and/or Deliverables without a valid Order.
C. Scheduling. Siemens requires at least 6 weeks advanced notice from the acceptance of an Order to schedule
Professional Services delivery dates when travel is required. Onsite Professional Services shall be delivered
consecutively in a single onsite visit unless the applicable Order includes the additional fees and incidental
expenses associated with multiple visits.
D. Unused Professional Services. Unless otherwise specified in the Order, Siemens reserves the right to expire any
unused Professional Services 6 months from the Effective Date set forth on the Order. and Customer will not be
entitled to receive a refund for any fees prepaid for such expired Professional Services.
E. Customer Cooperation. Customer will cooperate reasonably and in good faith with Siemens in its performance
of Professional Services by: (i) providing access to any necessary Customer Data, (ii) allocating sufficient resources
and timely performing any tasks reasonably necessary to enable Siemens to perform its obligations under the
Order, and (iii) actively participate in scheduled project meetings. Any delays in the performance of Professional
Services or delivery of Deliverables caused by Customer may result in additional applicable charges for resource
time.
F. Incidental Expenses. Customer will reimburse Siemens for travel and related business expenses incurred in
connection with Professional Services. If an estimate of incidental expenses is included in the Order, Siemens will
not exceed a 5% inflation of such estimate without the written consent of Customer.
Additional information
A. Prices shown above do not include any taxes that may apply. Any such taxes are the responsibility of Customer.
This is not an invoice. For customers based in the United States, any applicable taxes will be determined based on
the laws and regulations of the taxing authority(ies) governing the "Ship To" location provided by Customer. Tax
exemption certifications can be sent to accountsreceivableC�brightl�software.com
(mai Ito:accountsreceivable(c�brightl�software.com).
B. Billing frequency other than annual is subject to additional processing fees.
C. Provide Siemens with the purchase order number, if applicable. Acceptance of this Order without a purchase
order number indicates that a purchase order is not necessary. Please reference Q-422846 on any applicable
purchase order and email to Purchaseorders@Brightlysoftware.com
(mailto:PurchaseordersC�Brightivsoftware.com�
D. Brightly Software, Inc. can provide evidence of insurance upon request.
I�•
❑�
Signature
Presented to:
Q-422846
December 04, 2024, 3:54:56 PM
Accepted by:
Printed Name
Signed Name
Title
Date
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Energy Manager EDI Setup
Services Etc. tab (all products)
Complete Managed Service
Advanced Managed Service
Implementation tab (all products)
Annual Subscription Term Pricing
Software subscription prices are per year for subscription terms of less than 24 months. Pricing does not include taxes or any other applicable fees which may apply.
Software Discount QuickStart Discount Vendor Services DSI Services
23% 8% 3% 5%
Products Products Products Products
AE Asset Register Connect Authenticate Activation Fee Vendor Services tab (all products) Asset Essentils Connector Toolkit Training
Asset Essentials Base Event Manager SSL Setup Asset Essentials One Time Service Per Import
Asset Essentials Basic Multi Site Energy Manager Cost Avoidance Setup
Asset Essentials Capital Forecast Energy Manager Historical Utility Bill Population
Asset Essentials Connect GIS ESTAR Sync Setup
Asset Essentials Enterprise Multi Site Smart Devices Implementation
Asset Essentials Connector Toolkit Utility Bill Import Setup
Asset Essentials Core Utility Bill Population
Asset Essentials Core Plus Utility Bill Population - Migration
Asset Essentials Custom User/Role Setup Utility Bill Population & Management
Asset Essentials Enterprise Energy Manager Interval Data Recording Ongoing Management
Asset Essentials Enterprise Connector Toolkit
Capital Predictor
Asset Essentials GIS Asset Management
Asset Essentials Inventory
Asset Essentials Machine Operators/TPM Users
Asset Essentials Mapping
Asset Essentials Pro
Asset Essentials Pro Workflow Module
Asset Essentials Professional
Asset Essentials Professional Plus
Asset Essentials Safety
Asset Essentials Workflow Module
Capital Forecast
Event Manager - Enterprise
Connect GIS
Critical Alarm
Energy Manager - Core
Energy Manager EDI
Energy Manager - Professional
Energy Manager Base
Energy Manager Core Migration
Energy Manager Professional Migration
Energy Manager Public Billboard
Energy Manager Public Dashboard
Event Manager - Core
Help Desk
Event Manager - One Additional Site
Event Manager - Pack of 10
Event Manager - Pack of 20
Event Manager - Professional
Event Manager Non Preferred Payment Vendor
Event Manager SSL Certifications
Event Publisher
Event Publisher 1 Additional Site
Event Publisher Pack of 10 Additional Sites
External Calendar Import Tool
Facility Schedule
Smart Assets Core
Incident
Insight
Inventory Edge
M311 - 1 Module
M311 - Up to 3 Modules
M311 - Up to 5 Modules
M311 - Up to 8 Modules
Maintenance Edge
MDM
Predictor Enterprise
Predictor Enterprise Additional Department
Public Infrastructure tab (all products)
Smart Devices
Origin
Work Planner
Maintain Share for AE
IoT Share for Smart Assets
Operations Manager
Operations Manager - Work Order Integration
Building X - Brightly Connector
Building X - External Connector
Building X - RSS Brightly Connector
Building X - RSS External Connector
EXHIBIT B
DocuSign Envelope ID: 115903F0-8F8E-4A4F-BF8C-6CA4CE24529C ,
` � � ` • �
� � �region�
�.
Notice of Material Change to the Vendor Contract
Pursuant to the terms of your awarded vendor contract, all vendors must notify Region 4 Education Service Center ("Region 4") when
any material change in operations, that may adversely affect members, (i.e. assignment, bankruptcy, change of ownership, merger,
etc.) is made. No material chan�e may be made to the contract without the prior written aqproval of Re�ion 4. Region 4 reserves the
right to accept or reject any new party.
Dude Solutions. Inc. (vendor company name) hereby provides notice of the following material change to
contract number: R210702 on this date March 8. 2022
instructions: (Vendors must check all that may apply and provide supporting documentation. Place your initials next to each item to
confirm that documents are, indeed, included. Be sure to sign the signature page with all require signatures, prior to submitting your
notice to Region 4 for approval).
❑ Assignment
_ Indicate ifyou are assigning to your own subsidiary
_ AssumptionAgreement
Other supporting documentation
❑ Bankruptcy
Official legal Notice ofBankruptcyProceedings
Othersupporting documentation
❑ Merger
Share Exchange Agreement
❑ Change in ownership (sale/purchaseJ
_ Asset PurchaseAgreement
Other supportingdocumentation
❑ Acquisition
_ Asset PurchaseAgreement
_ Othersupportingdocumentation
0 Other
��-� Supporting documentation
��
Merger and AcquisitionAgreement
Asset PurchaseAgreement
Other supportingdocumentation
Notes: Vendor may include any other notes regarding the material change here: (attach another page if necessary).
Chanqe of name of awarded contract holder from Dude Solutions, Inc. to Brightly Software. Inc. per attached
documentation.
Upon approval of this notice, the awarded contract holder and(or subsequent assignee agree to and understand the following principles:
i. Contract holder reference. If the contract holder undergoes a merger, acquisition, or partial assignment, in which case they
still maintain the contract, then all transactions made under the existing contract number (including purchase orders) must reference
the name of the awarded contract holder. The exception to this requirement is if the contract holder no longer holds the contract or if
the company has been acquired by another company and undergone a name change. Notice of the authorized name change, to the
existing contract, must be provided and approved by Region 4.
Page 1 of 2
DocuSign Envelope ID: 115903F0-8F8E-4A4F-BF8C-6CA4CE24529C ,
` ` ` ` • c�
� � �reglon�
�
In instances where the contract holder has acquired a separate and distinct company, and it is necessary to designate those certain
purchases facilitated by the non-contract holder, then this designation may be made if, and only if, the contract holder is also
referenced on the transaction.
ii. Maintenance of records. Both the awarded contract holder and subsequent assignee agree to remain responsible for
maintaining all auditable records, including documents kept in the ordinary course of business and sales invoices, related to OMNIA
Partners, Public Sector and/or contract number pursuant to the statutory requirements identified in the vendor contract.
iii. Payments. Both the awarded contract holder and subsequent assignee agree that all payments made by participating entities
must be made directly to the contract holder, unless otherwise approved by Region 4. Accordingly, both parties acknowledge that in
instances where it is necessary to designate the purchases facilitated by assignee, that the contract holder must also be referenced on
the purchaseorder.
iv. Handlin� of Proprietary and/or Confidential Information. In accord with the terms of the contract, both awarded vendor and
assignee agree that at all times it will hold in strict confidence and not disclose to any third party Confidential and/or Proprietary
information of Region 4, except as approved in writing by Region 4, and will use the Confidential Information for no purpose other than
providing services under the contract. Both awarded vendor and assignee shall only permit access to Confidential Information to
those of its employees or authorized representatives having a need to know and who have signed confidentiality agreements or are
otherwise bound by confidentiality obligations at least as restrictive as those contained herein.
This document is to be construed in strict accordance with the terms and conditions outlined in the Region 4/vendor master agreement
referenced herein. Both awarded vendor and assignee agree to uphold the vendor obligations set forth in the vendor agreement. This
Agreement will become effective when signed by all parties.
AGREED AND ACCEPTED AS OF THE DATE FIRST SET FORTH ABOVE:
Company name of awarded vendor Official name of assigned or added company
Brightly Software, Inc. formerly known
as Dude Solutions, Inc.
oo��s�ynea ty.
BY: ��,�� ��
i".�'- BY:
—vzoF rwrrr,aam_.
NAME: Dan Graham NAME:
TITLE: CFO
Region 4 Education Service Center
DocuSigned by:
BY: _ f`o�ic,Vl �llA.��A�LI�,
•—OB1 D33BB0130490...
NAME: Robert Zingelmann
Chief Financial officer, Finance
TITLE: and Operations Services
3/11/20Z2 � 12:46 PM CST
DATE:
TITLE:
Page 2 of 2
DocuSign Envelope ID: 115903F0-8F8E-4A4F-BF8C-6CA4CE24529C
De a Pae1
ware �
The First State
I, JEFFREY W. BULZOCK, SECRETARY OF STATE OF THE STATE OF
DELAWARE, DO HEREBY CERTIFY THE ATTACHED IS A TRUE AND CORRECT
COPY OF THE CERTIFICATE OF AMENDMENT OF "DUDE SOLUTIONS, INC. ',
CHANGING ITS NAME FROM "DUDE SOLUTIONS, INC." TO "BRIGHTLY
SOFTWARE, INC.", FILED IN THIS OFFICE ON THE EIGHTH DAY OF
MARCH, A.D. 2022, AT 8:04 O�CLOCK A.M.
5473758 8100
SR# 20220912063
I
� ��
Jellrry W, Bvtlxt, Sm[retary M SGtr
Authentication: 202848857
Date: 03-08-22
You may verify this certificate online at corp.delaware.gov/authver.shtml
DocuSign Envelope ID: 115903F0-8F8E-4A4F-BF8C-6CA4CE24529C
CERTIFICATE OF AMENDl►�NT
TO THE
CERTIFICATE OF INCORPORATION
OF
DUDE SOLUTIONS, INC.
State of Dela�sare
Secretary of State
D'n•ision of Corporations
Deln�ered 08:04 ���I 0 310 812 0 2 2
FILED 08:04:�1i 03i08l3022
SR 20220412063 - File\umber 5473758
(Pursuant to Section 242 of the
General Corporation Law of the State of Delaware)
Dude Solutions, Inc., a carporation organized and e�sting under and by virtue of the
General Corporation Law af the State of Delaware (the "DGCL"),
DOES HEREBY CERTIF'Y:
That the name of this corporation is Dude Solutions, Tnc.
2. That tl�is carporation was originally formed as a North Caralina corporation on
January 6, 2Q00, under the name Dude Solutions, Inc. and was converted to a Delaware corporation
of the same name pursuant to Section of 265 of the DGCL on January 29, 2414.
3. That the board of directors of this carporation duly adopted resolutions setting
forth a proposed axnendment to the Certificate of Incorporation of this corporation, declaring said
amendment to be advisable and in the best interests of this corporation a.nd its stockholders, which
resolution setting farth the praposed axnendment is as follows:
RESOLVED, that Article I of the Certificate of Incorporation of this corporation is
amended ta read, in its entirety, as follows:
The naxne ofthe carporatian (the "Corporation") is: `Brightly Software, Inc.".
4. That the foregoing amendment has been duly adapted in accordance with the
provisions of Section 242 of the DGCL.
[Remainder of Page Intentionally Left BlankJ
DocuSign Envelope ID: 115903F0-8F8E-4A4F-BF8C-6CA4CE24529C
IN R'ITNESS WHEREOF, this Certificate of Amendment to the Certificate of
Incorporation has been executed by a duly authorized officer of this corporation on this 8th da.y of
March, 2022.
DocuSigned by.
By. �iGc, �c,w►u�c,vt,r
Name: ev�$Pl��'tnfu�rer
Title: Chief Executive Officer
Page 1 of 2
Facilities Management Software
Executive Summary
Lead Agency:Region 4 ESC Solicitation: 21-07
RFP Issued:July 21, 2021 Pre-Proposal Date:August 3, 2021
Response Due Date: September 7, 2021 Proposals Received:2
Awarded to: Contract # R210702
The Board of Directors of Region 4 Education Service Center (ESC) issued RFP 21-07 on July 21, 2021, to establish
a national cooperative contract for Technology Solutions, Products, and Services.
The solicitation included cooperative purchasing language in Section I. Scope of Work:
NATIONAL CONTRACT
Region 4 ESC, as the Principal Procurement Agency, defined in Appendix D, has partnered with OMNIA Partners to
make the resultant contract (also known as the “Master Agreement” in materials distributed by OMNIA Partners)
from this solicitation available to other public agencies nationally, including state and local governmental entities,
public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public
benefit (“Public Agencies”), through OMNIA Partners’ cooperative purchasing program. The Region 4 is acting as
the contracting agency for any other Public Agency that elects to utilize the resulting Master Agreement. Use of
the Master Agreement by any Public Agency is preceded by their registration with OMNIA Partners (a
“Participating Public Agency”). Appendix D contains additional information about OMNIA Partners and the
cooperative purchasing agreement.
Notice of the solicitation was sent to potential offerors, as well as advertised in the following:
Region 4 ESC website
OMNIA Partners, Public Sector website
USA Today, nationwide
Arizona Business Gazette, AZ
San Bernardino Sun, CA
Honolulu Star-Advertiser, HI
The Advocate – New Orleans, LA
New Jersey Herald, IL
Times Union, NY
Daily Journal of Commerce, OR, 2020
The State, SC
Houston Community Newspapers, Cy Creek
Mirror, TX
Deseret News, UT
Richmond Times, VA
Seattle Daily Journal of Commerce, WA
Helena Independent Record, MT
Las Vegas Review Journal, NV
The Herald-News, IL
Page 2 of 2
On September 7, 2021 proposals were received from the following offerors:
Accruent, LLC
Dude Solutions, Inc.
The proposals were evaluated by an evaluation committee. Using the evaluation criteria established in the RFP,
the committee determined that Dude Solutions, Inc. demonstrated the ability to provide the products and services
outlined in the solicitation while offering competitive pricing to members.
Region 4 ESC executed agreements with a contract effective date of April 1, 2022.
Contract Highlights:
Dude Solutions is a leading software-as-a-service (SaaS) provider of operations management solutions to
government, education, healthcare, senior living, manufacturing and membership-based organizations. With
more than 7,000+ education institutions and 1800+ government clients, Dude Solutions is the nation's leading
provider of on-demand operations management solutions designed exclusively for the unique needs of
educational and public sector professionals.
Contract includes:
Work & Asset Management – Work & Asset, Capital Forecasting, Skills Management, Assessment &
Treasury
Energy Management – Energy Accounting, Utility Bill Population, Interval Data Recording
Event Management – Facility Scheduling, Community Use, Publishing, Trip Planning
Technology Management – Help Desk, IT Asset Discovery, MDM
Community Development
Term:
Initial three-year agreement from April 1, 2022 through March 31, 2025 with the option to renew for two
(2) additional one-year periods through March 31, 2027.
Pricing/Discount:
Pricing varies per platform and facility type and is based on square footage, participants’ number of
sites, maintenance staff, requestors, and number of students.
OMNIA Partners, Public Sector Web Landing Page:
https://www.omniapartners.com/publicsector/suppliers/dude-solutions/contract-documentation#c35648
DocuSign Envelope ID: C81FAA61-7CB0-435C-8234-B5848411C14F
re,gion�°
��1�
October 26, 2021
Brian Benfer
Senior Vice President, Sales
Dude Solutions, Inc.
11000 Regency Parkway, Suite 400
Cary, NC 27518
contracts@dudesolutions.com
Re: Award of Contract #R210702
Dear Mr. Benfer:
Per official action taken by the Board of Directors of Region 4 Education Service Center on
October 26, 2021, we are pleased to announce that after successful negotiated terms and
conditions, Dude Solutions, Inc. has been awarded an annual contract for the following, based on
the sealed proposal (RFP#21-07) submitted on September 7, 2021:
Commoditv/Service Sunplier
Facilities Management Software & Solutions Dude Solutions, Inc.
This contract is effective April l, 2022 and will expire on March 31, 2025. As indicated above,
your contract # is R210702. This contract may be renewed annually for an additional two (2) years
if mutually agreed upon by Region 4 ESC/OMNIA Partners, Public Sector and Dude Solutions,
Inc.
Your participation in the proposal process is appreciated and we look forward to a successful
partnership. Please feel free to provide copies of this letter to your sales representative(s) to assist
in their daily course of business.
If you have any questions, please contact Deborah Bushnell, the Contract Manager assib ed to
your contract, at 713-554-7348 or deborah.bushnell@omniapartners.com.
Sincerely,
DocuSigned by:
C��� ����
0
30EE158FEF1C4C6...
Robert Zingelmann
Chief Financial Officer, Finance and Operations Services
Rcoion =� Education ScR-icc Ccnrer •-1=�� Z� cs� Tid«•cll F.oad • Houst��n. Tcxas 7� o92-2n96
Phon r. 713.=i6? .-'DS • Fax: i 1 3.-='t-'3. G 1-`7 •«�vn-. csc�. nec
Pam\k'ells. Ed.D., Eeceuti:•e Dire��or
Region 4 ESC
Contract # R210702
for
Facilities Management Software & Solutions
with
Dude Solutions, Inc.
Effective: April 1, 2022
The following documents comprise the executed contract between the
Region 4 Education Service Center (“ESC”), and Dude Solutions, Inc.,
effective April 1, 2022:
I. RFP Addendum & Acknowledgement
II. Appendix A, Supplier Contract
III. Offer & Contract Executed Signature Form
IV. Supplier’s Response to the RFP, incorporated by reference.
Table of Contents
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TAB 1 - Contract and Offer and Contract
Signature Form (Appendix A)
a. Terms and Conditions Acceptance Form
(Appendix B)
APPENDIX A
DRAFT CONTRACT
This Contract (“Contract”) is made as of __________, 2021 by and between
(“Contractor”) and Region 4 Education Service Center
(“Region 4 ESC”) for the purchase of Facilities Management Software and Solutions (“the
products and services”).
4) Order of Precedence. In the event of a conflict in the provisions of the Contract as accepted
by Region 4 ESC, the following order of precedence shall prevail: Refer to Appendix B
i. This Contract
ii. Offeror's Best and Final Offer
iii. Offeror's proposal
iv. RFP and any addenda
5) Commencement of Work. The Contractor is cautioned not to commence any billable work or
provide any material or service under this Contract until Contractor receives a purchase order
for such work or is otherwise directed to do so in writing by Region 4 ESC.
6) Entire Aqreement (Parol evidence). The Contract, as specified above, represents the final
written expression of agreement. All agreements are contained herein and no other
agreements or representations that materially alter it are acceptable.
7) Assiqnment of Contract. No assignment of Contract may be made without the prior written
approval of Region 4 ESC. Contractor is required to notify Region 4 ESC when any material
change in operations is made (i.e. bankruptcy, change of ownership, merger, etc.).
8) Novation. If Contractor sells or transfers all assets or the entire portion of the assets used to
perform this Contract, a successor in interest must guarantee to perform all obligations under
this Contract. Region 4 ESC reserves the right to accept or reject any new party. A change
of name agreement will not change the contractual obligations of Contractor.
9) Contract Alterations. No alterations to the terms of this Contract shall be valid or binding
unless authorized and signed by Region 4 ESC.
10) Addinq Authorized Distributors/Dealers. Contractor is prohibited from authorizing additional
distributors or dealers, other than those identified at the time of submitting their proposal, to
sell under the Contract without notification and prior written approval from Region 4 ESC.
Contractor must notify Region 4 ESC each time it wishes to add an authorized distributor or
dealer. Purchase orders and payment can only be made to the Contractor unless otherwise
approved by Region 4 ESC. Pricing provided to members by added distributors or dealers
must also be less than or equal to the Contractor's pricing.
11) TERMINATION OF CONTRACT
a) Cancellation for Non-Performance or Contractor Deficiencv. Region 4 ESC may terminate
the Contract if purchase volume is determined to be low volume in any 12-month period.
Region 4 ESC reserves the right to cancel the whole or any part of this Contract due to
failure by Contractor to carry out any obligation, term or condition of the contract. Region
4 ESC may issue a written deficiency notice to Contractor for acting or failing to act in any
of the following:
i. Providing material that does not meet the specifications of the Contract;
ii. Providing work or material was not awarded under the Contract;
iii. Failing to adequately perform the services set forth in the scope of work and
specifications;
iv. Failing to complete required work or furnish required materials within a reasonable
amount of time;
CONTRACT
2
v. Failing to make progress in performance of the Contract or giving Region 4 ESC
reason to believe Contractor will not or cannot perform the requirements of the
Contract; or
vi. Performing work or providing services under the Contract prior to receiving an
authorized purchase order.
Upon receipt of a written deficiency notice, Contractor shall have ten (10) days to provide
a satisfactory response to Region 4 ESC. Failure to adequately address all issues of
concern may result in Contract cancellation. Upon cancellation under this paragraph, all
goods, materials, work, documents, data and reports prepared by Contractor under the
Contract shall immediately become the property of Region 4 ESC.
b) Termination for Cause. If, for any reason, Contractor fails to fulfill its obligation in a timely
manner, or Contractor violates any of the covenants, agreements, or stipulations of this
Contract Region 4 ESC reserves the right to terminate the Contract immediately and
pursue all other applicable remedies afforded by law. Such termination shall be effective
by delivery of notice, to the Contractor, specifying the effective date of termination. In such
event, all documents, data, studies, surveys, drawings, maps, models and reports
prepared by Contractor will become the property of the Region 4 ESC. If such event does
occur, Contractor will be entitled to receive just and equitable compensation for the
satisfactory work completed on such documents. Refer to Appendix B
c) Delivery/Service Failures. Failure to deliver goods or services within the time specified, or
within a reasonable time period as interpreted by the purchasing agent or failure to make
replacements or corrections of rejected articles/services when so requested shall
constitute grounds for the Contract to be terminated. In the event Region 4 ESC must
purchase in an open market, Contractor agrees to reimburse Region 4 ESC, within a
reasonable time period, for all expenses incurred. Refer to Appendix B
d) Force Maleure. If by reason of Force Majeure, either party hereto shall be rendered unable
wholly or in part to carry out its obligations under this Agreement then such party shall
give notice and full particulars of Force Majeure in writing to the other party within a
reasonable time after occurrence of the event or cause relied upon, and the obligation of
the party giving such notice, so far as it is affected by such Force Majeure, shall be
suspended during the continuance of the inability then claimed, except as hereinafter
provided, but for no longer period, and such party shall endeavor to remove or overcome
such inability with all reasonable dispatch.
The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or
other industrial disturbances, act of public enemy, orders of any kind of government of the
United States or the State of Texas or any civil or military authority; insurrections; riots;
epidemics; landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts;
droughts; arrests; restraint of government and people; civil disturbances; explosions,
breakage or accidents to machinery, pipelines or canals, or other causes not reasonably
within the control of the party claiming such inability. It is understood and agreed that the
settlement of strikes and lockouts shall be entirely within the discretion of the party having
the difficulty, and that the above requirement that any Force Majeure shall be remedied
with all reasonable dispatch shall not require the settlement of strikes and lockouts by
acceding to the demands of the opposing party or parties when such settlement is
unfavorable in the judgment of the party having the difficulty.
e) Standard Cancellation. Region 4 ESC may cancel this Contract in whole or in part by
providing written notice. The cancellation will take effect 30 business days after the other
party receives the notice of cancellation. After the 30th business day all work will cease
following completion of final purchase order.
12) Licenses. Contractor shall maintain in current status all federal, state and local licenses, bonds
and permits required for the operation of the business conducted by Contractor. Contractor
CONTRACT
3
If Applicable
If Applicable:
ESC shall have the ability to conduct an extensive audit of Contractor's pricing at Contractor's
sole cost and expense. Region 4 ESC may conduct the audit internally or may engage a third-
party auditing firm. In the event of an audit, the requested materials shall be provided in the
format and at the location designated by Region 4 ESC.
19) Discontinued Products. If a product or model is discontinued by the manufacturer, Contractor
may substitute a new product or model if the replacement product meets or exceeds the
specifications and performance of the discontinued model and if the discount is the same or
greater than the discontinued model.
20) New Products/Services. New products and/or services that meet the scope of work may be
added to the Contract. Pricing shall be equivalent to the percentage discount for other
products. Contractor may replace or add product lines if the line is replacing or supplementing
products, is equal or superior to the original products, is discounted similarly or greater than
the original discount, and if the products meet the requirements of the Contract. No products
and/or services may be added to avoid competitive procurement requirements. Region 4 ESC
may require additions to be submitted with documentation from Members demonstrating an
interest in, or a potential requirement for, the new product or service. Region 4 ESC may reject
any additions without cause.
21) Options. Optional equipment for products under Contract may be added to the Contract at
the time they become available under the following conditions: 1) the option is priced at a
discount similar to other options; 2) the option is an enhancement to the unit that improves
performance or reliability.
22) Warrantv Conditions. All supplies, equipment and services shall include manufacturer's
minimum standard warranty and one (1) year labor warranty unless otherwise agreed to in
writing. Refer to Appendix B
23) Site Cleanup. Contractor shall clean up and remove all debris and rubbish resulting from their
work as required or directed. Upon completion of the work, the premises shall be left in good
repair and an orderly, neat, clean, safe and unobstructed condition.
24) Site Preparation. Contractor shall not begin a project for which the site has not been prepared,
unless Contractor does the preparation work at no cost, or until Region 4 ESC includes the
cost of site preparation in a purchase order. Site preparation includes, but is not limited to:
moving furniture, installing wiring for networks or power, and similar pre-installation
requirements.
25) Reqistered Sex Offender Restrictions. For work to be performed at schools, Contractor
agrees no employee or employee of a subcontractor who has been adjudicated to be a
registered sex offender will perform work at any time when students are or are reasonably
expected to be present. Contractor agrees a violation of this condition shall be considered a
material breach and may result in the cancellation of the purchase order at Region 4 ESC's
discretion. Contractor must identify any additional costs associated with compliance of this
term. If no costs are specified, compliance with this term will be provided at no additional
charge.
26) Safety measures. Contractor shall take all reasonable precautions for the safety of employees
on the worksite and shall erect and properly maintain all necessary safeguards for protection
of workers and the public. Contractor shall post warning signs against all hazards created by
its operation and work in progress. Proper precautions shall be taken pursuant to state law
CONTRACT
�
and standard practices to protect workers, general public and existing structures from injury
or damage.
27) Smokinq. Persons working under the Contract shall adhere to local smoking policies.
Smoking will only be permitted in posted areas or off premises.
28) Stored materials. Upon prior written agreement between the Contractor and Region 4 ESC,
payment may be made for materials not incorporated in the work but delivered and suitably
stored at the site or some other location, for installation at a later date. An inventory of the
stored materials must be provided to Region 4 ESC prior to payment. Such materials must be
stored and protected in a secure location and be insured for their full value by the Contractor
against loss and damage. Contractor agrees to provide proof of coverage and additionally
insured upon request. Additionally, if stored offsite, the materials must also be clearly identified
as property of Region 4 ESC and be separated from other materials. Region 4 ESC must be
allowed reasonable opportunity to inspect and take inventory of stored materials, on or offsite,
as necessary. Until final acceptance by Region 4 ESC, it shall be the Contractor's
responsibility to protect all materials and equipment. Contractor warrants and guarantees that
title for all work, materials and equipment shall pass to Region 4 ESC upon final acceptance.
29) Fundinq Out Clause. A Contract for the acquisition, including lease, of real or personal
property is a commitment of Region 4 ESC's current revenue only. Region 4 ESC retains the
right to terminate the Contract at the expiration of each budget period during the term of the
Contract and is conditioned on a best effort attempt by Region 4 ESC to obtain appropriate
funds for payment of the contract.
30) Indemnitv. Contractor shall protect, indemnify, and hold harmless both Region 4 ESC and its
administrators, employees and agents against all claims, damages, losses and expenses
arising out of or resulting from the actions of the Contractor, Contractor employees or
subcontractors in the preparation of the solicitation and the later execution of the Contract.
Any litigation involving either Region 4 ESC, its administrators and employees and agents will
be in Harris County, Texas.
31) Marketinq. Contractor agrees to allow Region 4 ESC to use their name and logo within
website, marketing materials and advertisement. Any use of Region 4 ESC name and logo
or any form of publicity, inclusive of press releases, regarding this Contract by Contractor must
have prior approval from Region 4 ESC.
32) Certificates of Insurance. Certificates of insurance shall be delivered to the Region 4 ESC
prior to commencement of work. The Contractor shall give Region 4 ESC a minimum of ten
(10) days' notice prior to any modifications or cancellation of policies. The Contractor shall
require all subcontractors performing any work to maintain coverage as specified.Refer to Appendix B
33) Leqal Obliqations. It is Contractor's responsibility to be aware of and comply with all local,
state, and federal laws governing the sale of products/services and shall comply with all laws
while fulfilling the Contract. Applicable laws and regulation must be followed even if not
specifically identified herein.
CONTRACT
6
O�FER AND CONTRACT SiGNATURE FORM
The undersigned hereby affers and, if awarded, agrees to fumish goods andlor services in strict
compliance with the #errns, specifications and candktions at the prices proposed within response
unless noted in wri�ng. •
Company Name
'.■ = Ili ::�:��► =�,t�: - �11
City/State2ip C�„arv. NC 275i8
Teiephone No. 919-81fi-8237 _„_ _
Email Address mnfro�M�Fn?eiudr�cntutiens rY+m
Printed Name Brian Benfer _.
r��
Autharized signature
Accepted by Region 4 ESC:
Contract No. R210702
Initiai ContraCt Term 04/O1/2022 to 03/31/2025
�
Reglon 4 ESC Authorized Board Member
Margaret S. Bass
Pr�nt Name
r�i fy... .���--� �.s� h�+rf t��
f� ion 4 ESC A tho ed Baard Member
10/26/2021
Date
10/26/2021
Qate
Linda F. Tinnerman
Print Name
Note: If none are listed below, it is understood that no exceptions/deviations are taken.)
Note: Unacceptable exceptions may remove Offeror’s proposal from consideration for
award. Region 4 ESC shall be the sole judge on the acceptance of exceptions and
modifications and the decision shall be final.
elating to such use. As such, DSI proposes the
following clarification:
otwithstanding anything to the contrary
contained in this Section 11, Termination of
Contract, DSI retains all ownership right, title,
and interest in and to its products and services
rovided under this Contract, including
ithout limitation all corrections,
enhancements, improvements to, or derivative
orks thereof, and in all intellectual property
i hts.
Section 1 lb, Termination for Cause Where the ability to cure exists, DSI proposes Acceptecl
Pa e 3 a cure eriod of 30 da s rior to termination.
Section 1 1 c, Delivery/Service Failures ue to the proprietary nature of DSI's
Page 3 commercial software-as-a-service, we cannot Accepted
a�Tree to ex ense reimbursements.
Section 13, Page Survival Clause DSI's software is not licensed. As such, we
4 proposed including °subscription agreements" Accepted
in the list of a licable a reements to survive.
Section 16, Page Payments Payment obligations for software subscriptions
4 and professional services shall be set forth on Acceptect
an Order Form between DSI and the
Subscriber.
Section 22, Page Warranty Conditions abor warranties are not applicable to Accepted
5 software-as-a-service.
Section 32, page Certificates of lnsurance DSI agrees to provide a minimum of 30 days'
6 otice prior to a reduction of coverage or Accepted
cancellation of olicies.
TAB 2 – Products / Pricing
(if applicable)
866.455.3833 / info@dudesolutions.com / dudesolutions.com
vi. Describe any additional discounts or rebates available. Additional discounts or
rebates may be offered for large quantity orders, single ship to location, growth,
annual spend, guaranteed quantity, etc.
Dude Solutions Response: No additional discounts or rebates are applicable at
this time, however, Dude Solutions may offer limited duration discounts and
other specials may be offered periodically.
vii. Describe how customers verify they are receiving Contract pricing.
Dude Solutions Response: Dude Solutions' Order Form will reflect the
discounted price available to the participating entity.
Dude Solutions utilizes a quote-to-cash process within its CRM system
to manage all order transactions. The discount schedule is entered into
the CRM system, making it easy for sales reps to include OMNIA and
applicable pricing on client quotes. Sales reps select OMNIA as the
purchasing partner and discounts are automatically applied to the
products and services included in the quoted price on the Order Form
presented to the participating entity. When an order is closed, DSI's
Order Operations team confirms contract pricing when processing the
order. An agreement is created for each order reflecting the applicable
purchasing partner used by the client and this agreement flows to
DSI's billing team for an invoice to be issued. Payments are recorded
against this agreement, allowing DSI to efficiently report on transactions
each quarter. Upon request, DSI will provide a copy of approved contract
pricing to a Participating Agency to verify compliance.
viii. Describe payment methods offered.
Dude Solutions Response: Dude Solutions accepts multiple payment methods
including: Check, ACH, Wire and Credit Card (Credit Card adds a 3%
convenience fee).
ix. Propose the frequency of updates to the Offeror's pricing structure. Describe
any proposed indices to guide price adjustments. If offering a catalog contract
with discounts by category, while changes in individual pricing may change, the
category discounts should not change over the term of the Contract.
Dude Solutions Response: Full catalog pricing will be updated at least annually;
new products and/or smaller pricing adjustments may be available on a
quarterly basis.
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� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
x. Describe how future product introductions will be priced and align with Contract
pricing proposed.
Dude Solutions Response: Future product pricing may vary depending on the
specific product offering but will generally be priced based on population or
student enrollment.
xi. Provide any additional information relevant to this section.
Dude Solutions Response: While proposals will be generated using the
approved price book at the time the proposal is created, outstanding proposals
already issued may be honored for a reasonable period of time to
accommodate purchasing processes that are in progress. Dude Solutions
maintains the right to increase Subscription Fees and other applicable fees and
charges in connection with each subscription renewal term. Subscription Fees
for subscription renewals shall not exceed the pricing on file with Omnia at the
time of the subscription renewal. Subscriber shall pay to DSI all fees specified
in Order Forms. All Subscription Fees are nonrefundable and non-cancelable,
and the Subscription Fee for such Service subscription shall be invoiced upon
commencement of the Initial Term of a service subscription. Thereafter, DSI
shall make reasonable efforts to invoice Subscriber for each applicable
Subscription Fee sixty (60) days prior to its commencement. Unless subscriber
provides written notice of termination in accordance with the Dude Solutions
Master Subscription Agreement, Subscriber agrees to pay all fees no later than
thirty (30) days after the receipt of DSI's applicable invoice.
Prices shown on Order Forms above do not include any taxes that may apply.
Any such taxes are the responsibility of Subscriber. The Order Form is not an
invoice. For customers based in the United States, any applicable taxes will
be determined based on the laws and regulations of the taxing authority(ies)
governing the "Ship To" location provided by Subscriber and included on the
invioce. Tax exemption certifications can be sent to
accountsreceivable@dudesolutions.com.
14
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
SYSTEM SPECIFICATIONS
1. Administrative System
Topic Available
Power user with full access from single log-in Yes
Web access to administration Yes
Multi-level security Yes
User functional permission level displayed Yes
Provides help text and error messages Yes
Permits multimedia file attachments (word files, graphic images, audio or Yes
video clips) to records as work orders
2. Asset System
Topic Available
Assets can be searched and filtered by location, category, asset ID, asset Yes
name, manufacturer, make, model , etc.
Provide a list of values for asset classification Yes
Instant display of all assets, locations, classifications Yes
Standard equipment templates Yes
Allows warranty tracking Yes
Lists outstanding jobs by equipment, asset class, location Yes
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� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Lifetime labor and material costs per equipment, asset classification and Yes
location
Tracks historic total of maintenance costs per asset Yes
3. Work Order Management
Topic Available
Database of employees along with labor rate information Yes
Database of vendors Yes
Ability to capture labor hours, contract costs and material costs for each work Yes
order
Records equipment downtime Yes
Charge multiple wage rates Yes
Request dates and completion dates Yes
Estimated and actual hours Yes
Labor and material transactions for each work order Yes
Work order tracking fields such as trade, work category, work type, problem, Yes
cost center project, status, priority, etc.
User-definable tracking fields Yes
Easy interface to check work order status based on the users' permissions Yes
Search capacity on work order number or description key Yes
System includes preventative maintenance and inventory modules that are Yes
fully integrates, as well as a connection to the facility scheduling module
16
� Dude SolutionsTM
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Automatic computation of work costs using labor rates in employee system Yes
The Work Order Management system will integrate with the school site Yes
request and Asset Management system
Track tool usage against work orders Yes
Tracks required permitting Yes
Re-open closed work orders Yes
4. materia� management
Topic Available
Manage inventory items by category types: mechanical, custodial, tools and Yes
other
Tracks all inventory transactions, including issues, receipts, returns,
Yes
adjustments, orders
Allows inventory to be issued work order Yes
Tracks detailed information on inventory items, including unit of issue, on Yes
contract, supplier, fixed cost, tag number for tools, and backorder quality
Allows inventory items to be stored and tracked in multiple pools and by Yes
categories including aisle, bin number and reorder points
Integrates with the work order and preventative maintenance system Yes
List of units of ineasure Yes
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� Dude SolutionsTM
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5. i ecnno�ogy worK management
Topic Available
Staff originates work order requests for IT problems Yes
Status of work orders can be continually monitored by staff Yes
System routes requests to proper technician using configurable work flow Yes
The work order management provides for tracking of labor and parts for each Yes
incident
Warranty of technology items are continually monitored Yes
6. Preventative Maintenance
Topic Available
Schedule PM by elapsed days Yes
Schedule PM by calendar date Yes
Schedule PM by usage Yes
View labor, material and tool cost for anticipated tasks Yes
Tracks all scheduled maintenance Yes
Creates recurring maintenance schedules on a daily, weekly, monthly or Yes
annual basis
Stores schedule templates for quick creation of frequently used schedule Yes
Tracks equipment information, including manufacturer, model and serial Yes
numbers, in and out service dates and warranty
�
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Automatically generates PM work orders through an integration with work Yes
order system
Displays upcoming scheduled work in a calendar format for resource Yes
scheduling
7. Budget Management
Topic Available
Allows district to establish budget code format Yes
Permits flexible budget terms and budget periods Yes
Provides for flexible budget hierarchies Yes
Analysis is provided for costs vs. budget per budget period and year-to-date Yes
Facilitates the creation of long-range capital plans and budget plans Yes
Manages capital projects and expenditures related to deferred maintenance, Yes
deficiencies and corrections
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� Dude SolutionsTM
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Employee Yes
Cost by work category Yes
Transactions on work category Yes
Outstanding work Yes
Workloads and assignments Yes
Status of work Yes
Category: Standard Inventory Reports
Summary or detailed reports by
Issued inventory Yes
Returned inventory Yes
Supplier reports Yes
Category: Standard Preventative Maintenance Reports
Summary or detailed reports by
Projected parts and supplies reports Yes
Estimated PM labor reports Yes
Forecasting labor report Yes
Corrective vs. preventative maintenance report Yes
Category: Standard Facility Scheduling Reports
Summary or detailed reports by
20
� Dude SolutionsTM
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Location Yes
Organization Yes
Schedules Yes
Budget Yes
Invoices Yes
Reminders Yes
Category: Standard Utility Reports
Cost per Square foot Yes
Use by building comparison Yes
Cost by building comparison Yes
Use/square foot by building Yes
Cost/square foot by building Yes
Energy savings report Yes
Load factor report Yes
9. Utilitv Trackinq Svstem
Topic
Available
Ability to manage all utilities including electric, gas, water, sewer, fuel oil,
Yes
propane, trash, waste, telephone and other utilities
Tracks essential account, vendor building and user information � Yes
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Tracks basic utility billing determinants on monthly bills for each account Yes
and/or meter including billing periods, billing period consumption, billing
period cost and average period unit cost. Bills are to be tracked by month,
year and building
Ability to track user-defined data such as hours of use, number of occupants, Yes
etc.
Provides use and cost budget function for monthly and annual budget analysis Yes
Customizable user-defined advanced utility bill determinants including power Yes
factor, time-of-use, taxes, service charges and deregulated bill determinants
Performs current versus baseline comparisons including application of Yes
weather normalization for more accurate comparison of utility data from year
to year. Weather normalization is performed by matching daily weather
degree-days with actual billing periods of utility bills, Degree data is
automatically uploaded into Utility Direct from the National Weather Service
on a monthly basis
Easily exports data to any spreadsheet format Yes
Provides virtual and sub-meter tracking. Sub-meter tracking will support the Yes
internal chargeback processes
Utility bill validity checking with multiple parameter analysis Yes
10. Facilitv Schedulina S
Topic
Multiple routing rules for event approval
Available
Yes
Automatically routes usage request requests to approval managers � Yes
Database of areas available for after hour usage
Yes
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Handle events with multiple dates with repeating patterns as well as random Yes
series of events
Tracks facility usage costs and automatically generates invoices Yes
Enables event requesters to check facility availability and submit usage Yes
requests online
Displays scheduled events on calendar Yes
Multiple levels of security Yes
Email notifications to support personnel Yes
Billing and rental administration Yes
��. wireiessimoaiie management
Topic Available
Enables mobile workers to receive, process and complete work via a Yes
wireless/mobile device
Enables mobile workers to record transactions for labor hours Yes
Enables mobile workers to search and sort and sort through their work orders Yes
12. Trip Planning and Management
Topic Available
Requesters can easily submit trip requests and check request status online Yes
Automatically routes trip request to approval managers Yes
Tracks availability and manages scheduling of vehicle and drivers Yes
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Displays scheduled trips on interactive calendar Yes
Tracks all trip related costs Yes
13. Information Technology Asset Management
Topic Available
Gathers and reports information about computer assets on your network, Yes
including hardware, software
Network discovery scans provide an inventory of hardware and software Yes
Monitors assets at the component level and generates alerts for missing Yes
assets
Generates alerts for software license agreement violations and unauthorized Yes
software installations
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vi. Describe Offeror's ability to meet service and warranty needs.
Dude Solutions Response: Dude Solutions Master Subscription
Agreement (MSA) specifies our ability to meet service and warranty
needs:
3.3 Service Levels.
DSI shall use commercially reasonable efforts to make the Service
available 99.9% of the time for each full calendar month during the
Term, determined on a twenty-four(24) hours a day, seven (7) days a
week basis (the "Service Standard"). Service availability for access
and use by Subscriber(s) excludes unavailability when due to: (a) any
access to or use of the Service by Subscriber or any Account User that
does not strictly comply with the terms of the Agreement or the
Documentation; (b) any failure of performance caused in whole or in
part by Subscriber's delay in performing, or failure to perform, any of
its obligations under the Agreement; (c) Subscriber's or its Account
User's Internet connectivity; (d) any Force Majeure Event; (e) any
failure, interruption, outage, or other problem with Internet service or
Non-DSI Service; (fl Scheduled Downtime; or (g) any disabling,
suspension, or termination of the Service by DSI pursuant to the terms
of the Agreement. "Scheduled Downtime" means, with respect to any
applicable Service, the total amount of time (measured in minutes)
during an applicable calendar month when such Service is unavailable
for the majority of Subscribers' Account Users due to planned Service
maintenance. To the extent reasonably practicable, DSI shall use
reasonable efforts to provide eight (8) hours prior electronic notice of
Service maintenance events and schedule such Service maintenance
events outside the applicable business hours
7.2 Warranties of the Dude Solutions, Inc. (DSI) Master Subscription
Agreement.
(a) DSI represents and warrants that during the applicable subscription
Term that Service will perform materially in accordance with the
applicable Documentation. For any breach of this warranty in Section
7.2(a), Subscriber's exclusive remedy and DSI's entire liability shall be
as described in Section 6.2 (Termination).
(b) DSI represents and warrants that all such Professional Services shall
be performed in a professional and workmanlike manner in accordance
with generally accepted industry standards. For any breach of this
warranty in Section 7.2(b), Subscriber's exclusive remedy and DSI's
entire liability shall be the re-performance of the applicable Professional
Services.
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Additional information regarding DSI's warranties, including limitations
and disclaimers, can be found in the Dude Solutions, Inc. Master
Subscription Agreement.
vii. Describe Offeror's customer service/problem resolution process.
Include hours of operation, number of services, etc.
Dude Solutions Response: Dude Solutions Client Support is simply the
best in the business, and we have a measured client satisfaction rating
of 97%. We also capture client satisfaction with our products and
services using a Net Promoter Score (NPS). The industry average for
SaaS companies is 32 and out clients rated us a 45.
Dude Solutions support is available Monday - Friday from 8am - 6pm
EST. Clients can reach out through phone, email, or in product chat
options. Our goals are to respond to support emails within an hour,
answer the phone within 3 rings, and provide immediate access through
live chat. Any support requests submitted after business hours are
responded to the next business day.
We also offer all users access to our 24x7 Community Resource Hub
where clients can find product documentation, video and training
guides.
Dude Solutions support team can be reached using the options below:
• 1-877-655-DUDE (3833)
• support �dudesolutions.com
• Chat with a live person using the Live Chat button at the bottom
of every product page
In addition, our team has served over 12,000 clients helping to
implement preventive maintenance, work order processing, help desk
management, IT asset management and facility scheduling solutions.
We have gained a wealth of knowledge and best practices from our
experience in the industry and implementing solutions.
viii. Describe Offeror's invoicing process. Include payment terms and
acceptable methods of payments. Offerors shall describe any
associated fees pertaining to credit cards/p-cards.
Dude Solutions Response: After the proposal is signed, new
subscribers are set up in our systems and are provisioned. The invoice
is then created and emailed to the subscriber. If the subscriber requires
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a PO on the invoice, and provides that up front, we will add that to the
invoice as well.
Renewals are sent out 60 days in advance of their expiration date and
are due net 30 terms. If the client requires a PO to be noted on the
invoice, and provides that up front, we can send a quote first but
otherwise we sent invoices via email. A 3% convenience fee will be
added to credit card/p-card transactions.
ix. Describe Offeror's contract implementation/customer transition plan.
Dude Solutions Response: At a high level, Dude Solutions follows a
simple, tried and trusted Implementation Process. Below are the phases
/ steps:
1. Planning - This includes an orientation meeting to define roles,
identify critical business goals and map out your implementation
process. We may also begin initial data collection and review in this
stage.
2. Onboarding - Now, implementation begins with product training
through interactive classes, online help content, 1:1 consultative
sessions and support as you need it to build your account (and even
soft launch it).
3. Go-Live - Start using your product to reach your goals, while we
ensure all key milestones have been executed and continue to offer
ongoing support and training. You and your team will have continual
access to unlimited interactive online classes, as well as a project
collaboration tool for implementation management.
x. Describe the financial condition of Offeror.
Dude Solutions Response: As a privately held company, our current
Board of Directors have established protocols that do not allow financial
information to be shared publicly. DSI is open to have further discussion
regarding this matter if necessary. DSI has many years of established
sales performance under previous contract awards.
xi. Provide a website link in order to review website ease of use, availability,
and capabilities related to ordering, returns and reporting. Describe the
website's capabilities and functionality.
Dude Solutions Response:
Dude Solutions website: https://www.dudesolutions.com/
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Dude Solutions website is built to be a resource hub for current and
future clients. Our website contains:
• 24x7 Community Resource Hub which includes help content
including videos, FAQs and step by step guides for each product
offering
https://help.dudesolutions.com/Content/Home/Home.htm
• Contact information for our support and sales teams
• Ability to submit a question to our support team
• Company background and current industries served
• Access to webinars, podcasts, other resources
• Product information
• Partner details
xii. Describe the Offeror's safety record.
Dude Solutions Response: Dude Solutions has not incurred any safety
incidents in the past 2.5 years.
xiii. Provide any additional information relevant to this section.
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Exhibit A
Response for National Cooperative Contract
1.1 Scope of National Cooperative Contract
Capitalized terms not otherwise defined herein shall have the meanings given to them
in the Master Agreement or in the Administration Agreement between Supplier and
OMNIA Partners.
1.2 Requirement
The Region 4 Education Service Center ("ESC") (hereinafter defined and referred
to as "Principal Procurement Agency"), on behalf of itself and the National
Intergovernmental Purchasing Alliance Company, a Delaware corporation d/b/a
OMNIA Partners, Public Sector ("OMNIA Partners"), is requesting proposals far
Facilities Management Software and Solutions. The intent of this Request for
Proposal is any contract between Principal Procurement Agency and Supplier
resulting from this Request for Proposal ("Master Agreement") be made available
to other public agencies nationally, including state and local governmental
entities, public and private primary, secondary and higher education entities, non-
profit entities, and agencies for the public benefit ("Public Agencies"), through
OMNIA Partners' cooperative purchasing program. The Principal Procurement
Agency has executed a Principal Procurement Agency Certificate with OMNIA
Partners, an example of which is included as Exhibit D, and has agreed to pursue
the Master Agreement. Use of the Master Agreement by any Public Agency is
preceded by their registration with OMNIA Partners as a Participating Public
Agency in OMNIA Partners' cooperative purchasing program. Registration with
OMNIA Partners as a Participating Public Agency is accomplished by Public
Agencies entering into a Master Intergovernmental Cooperative Purchasing
Agreement, an example of which is attached as Exhibit C, and by using the
Master Agreement, any such Participating Public Agency agrees that it is
registered with ONINIA Partners, whether pursuant to the terms of the Master
Intergovernmental Purchasing Cooperative Agreement or as otherwise agreed to.
The terms and pricing established in the resulting Master Agreement between the
Supplier and the Principal Procurement Agency will be the same as that available
to Participating Public Agencies through OMNIA Partners.
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All transactions, purchase orders, invoices, payments etc., wi11 occur directly
between the Supplier and each Participating Public Agency individually, and
neither OMNIA Partners, any Principal Procurement Agency nor any
Participating Public Agency, including their respective agents, directors,
employees or representatives, shall be liable to Supplier for any acts, liabilities,
damages, etc., incurred by any other Participating Public Agency. Supplier is
responsible for knowing the tax laws in each state.
This Exhibit A defines the expectations for qualifying Suppliers based on
OMNIA Partners' requirements to market the resulting Master Agreement
nationally to Public Agencies. Each section in this Exhibit A refers to the
capabilities, requirements, obligations, and prohibitions of competing Suppliers
on a national level in order to serve Participating Public Agencies through
OMNIA Partners.
These requirements are incorporated i,nto and are considered an integral part of
this RFP. ONINIA Partners reserves the right to determine whether to make the
Master Agreement awarded by the Principal Procurement Agency available to
Participating Public Agencies, in its sole and absolute discretion, and any party
submitting a response to this RFP acknowledges that any award by the Principal
Procurement Agency does not obligate OMNIA Partners to make the Master
Agreement available to Participating Procurement Agencies.
1.3 Marketing, Sales and Administrative Support
During the term of the Master Agreement OMNIA Partners intends to provide
marketing, sales, partnership development and administrative support for Supplier
pursuant to this section that directly promotes the Supplier's products and services
to Participating Public Agencies through multiple channels, each designed tio
promote specific products and services to Public Agencies on a national basis.
OMNIA Partners will assign the Supplier a Director of Partner Development who
will serve as the main point of contact far the Supplier and will be responsible for
managing the overall relationship between the Supplier and OMNIA Partners.
The Director of Partner Development will work with the Supplier to develop a
comprehensive strategy to promote the Master Agreement and will connect the
Supplier with appropriate stakeholders within OMNIA Partners including, Sales,
Marketing, Contracting, Training, and Operations & Support.
The OMNIA Partners marketing team will work in conjunction with Supplier to
promote the Master Agreement to both existing Participating Public Agencies and
prospective Public Agencies through channels that may include:
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A. Marketing collateral (print, electronic, email, presentations)
B. Website
C. Trade shows/conferences/meetings
D. Advertising
E. Social Media
The OMNIA Partners sales teams will work in conjunction with Supplier to
promote the Master Agreement to both existing Participating Public Agencies and
prospective Public Agencies through initiatives that may include:
A. Individual sales calls
B. Joint sales ca11s
C. Communications/customer service
D. Training sessions for Public Agency teams
E. Training sessions for Supplier teams
The OMNIA Partners contracting teams will work in conjunction with Supplier to
promote the Master Agreement to both existing Participating Public Agencies and
prospective Public Agencies through:
A. Serving as the subject matter expert for questions regarding joint powers
authority and state statutes and regulations for cooperative purchasing
B. Training sessions for Public Agency teams
C. Training sessions for Supplier teams
D. Regular business reviews to monitor program success
E. General contract administration
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1.4 Estimated Volume
The dollar volume purchased under the Master Agreement is estimated to be
approximately $20 million annually. While no minimum volume is guaranteed to
Supplier, the estimated annual volume is projected based on the current annual
volumes among the Principal Procurement Agency, other Participating Public
Agencies that are anticipated to utilize the resulting Master Agreement to be made
available to them through OMNIA Partners, and volume growth into other Public
Agencies through a coordinated marketing approach between Supplier and
OMNIA Partners.
1.5 Award Basis
The basis of any contract award resulting from this RFP made by Principal
Procurement Agency will, at OMNIA Partners' option, be the basis of award on a
national 1eve1 through OMNIA Partners. If multiple Suppliers are awarded by
Principal Procurement Agency under the Master Agreement, those same Suppliers
will be required to extend the Master Agreement to Participating Public Agencies
through OMNIA Partners. Utilization of the Master Agreement by Participating
Public Agencies will be at the discretion of the individual Participating Public
Agency. Certain terms of the Master Agreement specifically applicable to the
Principal Procurement Agency (e.g. governing law) are subject to modification
for each Participating Public Agency as Supplier, such Participating Public
Agency and OMNIA Partners shall agree without being in conflict with the
Master Agreement. Participating Agencies may request to enter into a separate
supplemental agreement to further define the level of service requirements over
and above the minimum defined in the Master Agreement (i.e. invoice
requirements, order requirements, specialized delivery, diversity requirements
such as minority and woman owned businesses, historically underutilized
business, governing law, etc.) ("Supplemental Agreement").
It shall be the responsibility of the Supplier to comply, when applicable, with the
prevailing wage legislation in effect in the jurisdiction of the Participating
Agency. It shall further be the responsibility of the Supplier to monitor the
prevailing wage rates as established by the appropriate department of labor for
any increase in rates during the term of the Master Agreement and adjust wage
rates accordingly. In instances where supplemental terms and conditions create
additional risk and cost for Supplier, Supplier and Participating Public Agency
may negotiate additional pricing above and beyond the stated contract not-to-
exceed pricing so long as the added price is commensurate with the additional
cost incurred by the Supplier. Any supplemental agreement developed as a result
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of the Master Agreement is exclusively between the Participating Agency and the
Supplier (Contract Sales are reported to OMNIA Partners).
All signed Supplemental Agreements and purchase orders issued and accepted by
the Supplier may survive expiration or termination of the Master Agreement.
Participating Agencies' purchase orders may exceed the term of the Master
Agreement if the purchase order is issued prior to the expiration of the Master
Agreement. Supplier is responsible for reporting all sales and paying the
applicable Administrative Fee for sales that use the Master Agreement as the basis
for the purchase order, even though Master Agreement may have expiredl.6
1.6 Objectives of Cooperative Program
This RFP is intended to achieve the following objectives regarding availability
through OMNIA Partners' cooperative program:
A. Provide a comprehensive competitively solicited and awarded national
agreement offering the Products covered by this solicitation to
Participating Public Agencies;
B. Establish the Master Agreement as the Supplier's primary go to market
strategy to Public Agencies nationwide;
C. Achieve cost savings for Supplier and Public Agencies through a single
solicitation process that will reduce the Supplier's need to respond to
multiple solicitations and Public Agencies need to conduct their own
solicitation process;
D. Combine the aggregate purchasing volumes of Participating Public
Agencies to achieve cost effective pricing.
2.1 REPRESENTATIONS AND COVENANTS
As a condition to Supplier entering into the Master Agreement, which would be
available to all Public Agencies, Supplier must make certain representations,
warranties and covenants to both the Principal Procurement Agency and OMNIA
Partners designed to ensure the success of the Master Agreement for all
Participating Public Agencies as well as the Supplier.
2.2 Corporate Commitment
�
Supplier commits that (1) the Master Agreement has received all necessary
corporate authorizations and support of the Supplier's executive management, (2)
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2.3
2.4
�
the Master Agreement is Supplier's primary "go to market" strategy for Public
Agencies, (3) the Master Agreement will be promoted to all Public Agencies,
including any existing customers, and Supplier will transition existing customers,
upon their request, to the Master Agreement, and (4) that the Supplier has read
and agrees to the terms and conditions of the Administration Agreement with
OMNIA Partners and will execute such agreement concurrent with and as a
condition of its execution of the Master Agreement with the Principal
Procurement Agency. Supplier will identify an executive corporate sponsor and a
separate national account manager within the RFP response that will be
responsible for the overall management of the Master Agreement.
Dude Solutions Response: DSI acknowledges section 2.2 and agrees that
Master Agreement will be a primary "go to market" strategy for Public
Agencies. DSI agrees to enter into an agreement as acknowledged
elsewhere in our response.
Executive Corporate Sponsor:
Brian Benfer, SVP Sales
Brian.benfer(a�dudesolutions.com
1-877-655-3833
National Account Manager:
Melissa Buchanan, Contract Manager
Melissa.buchanan(cr�.dudesolutions.com
1-877-655-3833
Pricing Commitment
Supplier commits the not-to-exceed pricing provided under the Master Agreement
pricing is its lowest available (net to buyer) to Public Agencies nationwide and
further commits that if a Participating Public Agency is eligible for lower pricing
through a national, state, regional or local or cooperative contract, the Supplier
will match such lower pricing to that Participating Public Agency under the
Master Agreement.
Dude Solutions Response: DSI agrees to make commercially reasonable
efforts to ensure all pricing is in compliance with the Master Agreement.
Sales Commitment
Supplier commits to aggressively market the Master Agreement as its go to
market strategy in this defined sector and that its sales force will be trained,
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engaged and committed to offering the Master Agreement to Public Agencies
through OMNIA Partners nationwide. Supplier commits that all Master
Agreement sales will be accurately and timely reported to OMNIA Partners in
accordance with the OMNIA Partners Administration Agreement. Supplier also
commits its sales force will be compensated, including sales incentives, for sales
to Public Agencies under the Master Agreement in a consistent or better manner
compared to sales to Public Agencies if the Supplier were not awarded the Master
Agreement.
Dude Solutions Response: DSI agrees to make commercially reasonable
efforts to ensure support the sales commitment stated in section 2.4.
3.0 SUPPLIER RESPONSE
Supplier must supply the following information for the Principal Procurement Agency to
determine Supplier's qualifications to extend the resulting Master Agreement to
Participating Public Agencies through OMNIA Partners.
3.1 Company
A. Brief history and description of Supplier to include experience providing
similar products and services.
Dude Solutions Response: Dude Solutions is a leading software-as-a-
service (SaaS) provider of operations management solutions to
government, education, healthcare, senior living, manufacturing and
membership-based organizations. Since 1999 (21+ years) Dude
Solutions has inspired clients to create better work and better lives. We
combine innovative, user-friendly technology with the world's smartest
operations engine, empowering operations leaders to transform the
most important places in our lives. Today, more than 12,000
organizations use our award-winning software to manage maintenance,
assets, energy, safety, IT, events and more.
With more than 7,000+ education institutions and 1800+ government
clients, Dude Solutions is the nation's leading provider of on-demand
operations management solutions designed exclusively for the unique
needs of educational and public sector professionals. Backed by the
industry's only Legendary Service Program, Dude Solutions broad suite
of online applications is revolutionizing the business of managing
educational operations and assets. Our on-demand tools for operations
management offer easy to use, affordable solutions to help both small
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and large organizations save money, increase efficiency and improve
services. For more information about Dude Solutions, visit
https://www.dudesolutions.com/.
B. Total number and location of salespersons employed by Supplier.
Dude Solutions Response:
Total number of salespersons — 140
Cary & Poulsbo, WA— 104
Other Countries (India, UK, Australia) - 36
C. Number and location of support centers (if applicable) and location of
corporate office.
Dude Solutions Response: Dude Solutions has two (2) office locations
in the United States:
Location Address
Corporate Office 11000 Regency Parkway Suite 400 Cary,
Cary, NC NC 27518
Poulsbo, WA 19362 Powder Hill PI NE, Poulsbo, WA
SmartGov Support 98370
D. Annual sales for the three previous fiscal years.
a. Submit FEIN and Dunn & Bradstreet report.
Dude Solutions Response: As a privately held company, our current
Board of Directors have established protocols that do not allow
financial information to be shared publicly. DSI is open to have
further discussion regarding this matter if necessary. DSI has many
years of established sales performance under previous contract
awards.
Dude Solutions FEIN - 56-2174429
Dude Solutions Dunn & Bradstreet # 01 097-1658
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E. Describe any green or environmental initiatives or policies.
Dude Solutions Response: DSI employees have the option to work
from anywhere on a consistent basis. Often times, this is from a
home office which requires no commute to the workplace. Our
global offices, where appropriate, utilize communal transportation
methods and in some GO's are able to bike into the office when it's
situated within a convenient distance. Our client-based travel has
been reduced to in-person meetings only when required and we
utilize teleconferencing options to accommodate otherwise.
Our Headquarters office is a BOMA BESTO national green building
certified compliant building. All of our new renovations are up to the
standard efficiency codes of the city including motion
censored/energy-efficient lighting, paper-free drying methods in
wash rooms, and condensed HVAC hours of operation.
In addition, Dude Solutions "Green Dude" club was established with
the mission to bring awareness of our impact on the environment
and inspire positive change through the education of our
employees. The guiding principles for this organization include
educating employees on sustainability best practices,
introducing employees to energy-saving options at work and at
home, and striving to minimize waste both within the club as well as
the company.
All of our brick and mortar locations have a contracted service that
removes recyclables from our locations. We only purchase
recyclable utensils and paper products and have provided all
employees with reusable water and coffee receptacles to cut back
on recyclable production.
F. Describe any diversity programs or partners supplier does business with and
how Participating Agencies may use diverse partners through the Master
Agreement. Indicate how, if at all, pricing changes when using the diversity
program. If there are any diversity programs, provide a list of diversity
alliances and a copy of their certifications.
Dude Solutions Response: Dude Solutions does not currently utilize
diverse partners through our Master Agreement, however, we
support a diversity & inclusion program internally. Our mission is to
continue building a diverse and inclusive culture — Promoting
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belonging within Dude Nation is every Dude's responsibility. As a
global workforce, we understand that there is no one kind of Dude.
We are a multicultural, multigenerational company working together
to empower our clients and employees to do the best work of their
lives. Included in this program are several resources groups
including: Hues of Dude, Pride Resource Group, Veterans Resource
Group and the Good Dude.
G. Indicate if supplier holds any of the below certifications in any classified
areas and include proof of such certification in the response:
a. Minority Women Business Enterprise
❑ Yes ❑ No
If yes, list certifying agency:
b. Small Business Enterprise (SBE) or Disadvantaged Business
Enterprise
(DBE)
❑ Yes ❑ No
If yes, list certifying agency:
c. Historically Underutilized Business (HUB)
❑ Yes ❑ No
If yes, list certifying agency:
d. Historically Underutilized Business Zone Enterprise (HUBZone)
❑ Yes ❑ No
If yes, list certifying agency:
e. Other recognized diversity certificate holder
❑ Yes ❑ No
If yes, list certifying agency:
H. List any relationships with subcontractors or affiliates intended to be used
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when providing services and identify if subcontractors meet minority-
owned standards. If any, list which certifications subcontractors hold and
certifying agency.
Dude Solutions Response: Our delivery partner, Alpha Facility
Solutions, holds an SDVOSB (Service Disabled Veteran Owned
Small Business).
I. Describe how supplier differentiates itself from its competitors.
Dude Solutions Response:
Designed for Education — Unlike other providers, Dude Solutions
offers the only online tools designed specifically for schools,
universities and government organizations. The logic, the workflow,
the processes and the language built into our tools meet the unique
challenges of the education and government environment —
making them intuitively easy to learn and use. That's why support
staff, administrators, teachers, and technicians love us.
Market Leadership — We are currently the #1 solution for
educational facility management now serving over 7,000
educational clients and many states. We estimate that over the
previous 4 years, 7 out of 10 educational institutions who decide to
purchase a facility management solution have purchased Dude
Solutions.
Software as a Service (SaaS) model which offers a 70%+
decrease in the total cost of ownership compared to legacy
systems.
Low Risk to Implement — The infrastructure is already built and it's
proven and operating at measured and logged 99.99% reliability
factors. Dude Solutions has invested millions of dollars in backup
procedures, system monitoring, redundancy, disaster recovery,
security, and scale so that you don't have to.
Fast Implementation — Up and running with our tried and tested
implementation methodology.
Connected Suite — Our suite of on-demand solutions closely
matches the requirements of the RFP and they work together.
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Other modules beyond the RFP scope are offered which can offer
greater benefit and return on the initial investment.
The Support — Dude Solutions' legendary support is vital to the
success of our clients. We strive for our clients to be successful
rather than just satisfied. Our support team is dedicated to
providing legendary support which is demonstrated by answering
the phone by a live person each and every call, responding to
emails within 1 hour and providing lifetime training for our clients.
The Team — Our team has unmatched experience in providing
innovative technology to educational institutions and government
organizations nationwide. Our expertise has guided us to build the
application services that we know you need, but that you have
rarely been able to provide in the past. Now, you can have
technology, business and facility management applications that are
managed in a secure and reliable environment with support and
services from a technology partner that knows your business. We
have built our suite of SaaS operations management services in an
environment that allows us to provide you with unprecedented
levels of service and reliability at an affordable price.
J. Describe any present or past litigation, bankruptcy or reorganization
involving supplier.
Dude Solutions Response: Dude Solutions, Inc. has no past or
present litigation, bankruptcy or reorganization.
K. Felony Conviction Notice: Indicate if the supplier
a. is a publicly held corporation and this reporting requirement is not
applicable;
Dude Solutions Response: No
b. is not owned or operated by anyone who has been convicted of a
felony; or
Dude Solutions Response: Dude Solutions is not owned or
operated by anyone who has been convicted of a felony.
c. is owned or operated by and individual(s) who has been convicted
of a felony and provide the names and convictions.
� Dude SolutionsTM
41
Workflow Management
Work Tracking & Monitoring
Equipment/Asset Management
Mapping
Asset Management
Asset Register
Safety Programs
Reporting & Analysis
Mobile App
Document Management
Asset Essentials Inventory
Connector Toolkit
Safety
Corrective Maintenance
Preventive Maintenance
Mobile Applications
Operations Dashboard
Key Features
Budget
Reporting & Documentation
Productivity
Communication
Reporting & Documentation
Prediction Modeling
Live Data & Reporting
Visualization Integrations
Comparison Reporting
Key Features
Public Billboards
Utility Bill Population
Utility Bill Population & Management
Interval Data Recording & Management
Key Features
Trip Management
Budget Support
Scheduling & Publishing
Event Management
Key Features
Discovery
Inventory
Permitting, Planning & Zoning
Licensing
Electronic Plan Review
Code Enforcement
Inspections
Mobile
Map Integration
Public Portal
Online Payments
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Standard Scope of Work (SOV�. This FCA service will collect data on
major facility assets, as well as provide narratives that summarize
assessment observations and comments. An inventory of Equipment
Items as well as a forecast model of upcoming System/Sub-System
replacements will be imported into DSI's work & asset management and
capital forecasting solutions respectively.
B. Describe how supplier proposes to distribute the products/service
nationwide. Include any states where products and services will not be offered
under the Master Agreement, including U.S. Territories and Outlying Areas.
Dude Solutions Response: Dude Solutions is a SaaS software company
and we host our solutions in the cloud giving users the ability to access
from anywhere, anytime with any device that can connect to the internet.
This delivery method also allows us to deliver implementation and
training services remotely to clients. We also offer onsite, in-person
delivery options for our products.
Dude Solutions will make products and services available to members
in all 50 States in the event of an award.
C. Describe how Participating Agencies are ensured they will receive the
Master Agreement pricing; include all distribution channels such as direct
ordering, retail or in-store locations, through distributors, etc. Describe how
Participating Agencies verify and audit pricing to ensure its compliance with
the Master Agreement.
Dude Solutions Response: Dude Solutions holds itself accountable
to high internal standards. Dude Solutions utilizes a quote-to-cash
process within its CRM system to manage all order transactions.
The discount schedule is entered into the CRM system, making
it easy for sales reps to include OMNIA and applicable pricing
on client quotes. Sales reps select OMNIA as the purchasing
partner and discounts are automatically applied to the products
and services included in the quote presented to the participating
entity. When an order is closed, DSI's Order Operations team
confirms contract pricing when processing the order. An
agreement is created for each order reflecting the applicable
purchasing partner used by the client and this agreement flows
to DSI's billing team for an invoice to be issued. Payments are
recorded against this agreement, allowing DSI to efficiently report
on transactions each quarter. Upon request, DSI will provide a copy of
approved contract pricing to a Participating Agency to verify compliance.
59
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
D. Identify all other companies that will be involved in processing, handling
or shipping the products/service to the end user.
Dude Solutions Response: Dude Solutions works with 3rd party partners
to deliver implementation and data collection services such as facility
condition assessments and equipment gathering. Implementation and
service partners include:
• WithersRavenel
• Alpha Facilities
• Bureau Veritas (BVNA)
• GM BluePlan
• WalterFedy
E. Provide the number, size and location of Supplier's distribution facilities,
warehouses and retail network as applicable.
Dude Solutions Response: Not Applicable.
3.3 Marketing and Sales
A. Provide a detailed ninety-day plan beginning from award date of the Master
Agreement describing the strategy to unmediately implement the Master
Agreement as supplier's primary go to market strategy for Public Agencies to
supplier's teams nationwide, to include, but not limited to:
Executive leadership endorsement and sponsorship of the award as the
public sector go-to-market strategy within first 10 days
ii. Training and education of Supplier's national sales force with
participation from the Supplier's executive leadership, along with the
OMNIA Partners team within first 90 days
Dude Solutions Response: Dude Solutions has a well-established
relationship with OMNIA Partners and remains committed to
expanding the partnership now and in the future. It is our goal to
feature the new partner in all membership communications and
share the value-added benefits via multiple channels.
B. Provide a detailed ninety-day plan beginning from award date of the Master
Agreement describing the strategy to market the Master Agreement to current
Participating Public Agencies, existing Public Agency customers of Supplier,
.�
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
as well as to prospective Public Agencies nationwide immediately upon award,
to include, but not limited to:
i. Creation and distribution of a co-branded press release to trade
publications
ii. Announcement, Master Agreement details and contact information
published on the Supplier's website within first 90 days
iii. Design, publication and distribution of co-branded marketing
materials within first 90 days
iv. Commitment to attendance and participation with OMNIA Partners at
national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional
(i.e. Regional NIGP Chapter Meetings, Regional Cooperative
Summits, etc.) and supplier-specific trade shows, conferences and
meetings throughout the term of the Master Agreement
v. Commitment to attend, exhibit and participate at the TIIGP Annual
Forum in an area reserved by OMNIA Partners for partner suppliers.
Booth space
will be purchased and staffed by Supplier. In addition, Supplier
commits to provide reasonable assistance to the overall promotion and
marketing efforts for the NIGP Annual Forum, as directed by ONINIA
Partners.
vi. Design and publication of national and regional advertising in trade
publications throughout the term of the Master Agreement
vii. Ongoing marketing and promotion of the Master Agreement
throughout its term (case studies, collateral pieces, presentations,
promotions, etc.)
viii. Dedicated OMNIA Partners internet web-based homepage on
Supplier's website with:
• ONINIA Partners standard logo;
• Copy of original Request for Proposal;
• Copy of Master Agreement and amendments between Principal
Procurement Agency and Supplier;
• Summary of Products and pricing;
• Marketing Materials
61
� Dude Solutions�M
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Electronic link to OMNIA Partners' website including the
online registration page;
• A dedicated toll-free number and email address for OMNIA
Partners
Dude Solutions Response: For over 20 years, Dude Solutions has
been dedicated to the unique needs of government and educational
facilities. Dude Solutions is distinctly qualified as the partner of
choice to do the hard work of marketing this program to Public Sector
members, OMNIA Partners. It is likely that we are already involved
in state conferences and organizations that overlap with OMNIA
Partners, Public Sector which will enhance the overall marketing
efforts. In addition, Dude Solutions will collaborate with OMNIA
Partners to execute a strong go-to-market plan to ensure maximum
visibility of the partnership. Dude Solutions commits to providing a
dedicated point of contact, comprehensive sales training, as well as
updated sales and marketing guarantee detailing the benefits of the
program and its offers. A co-branded press release announcing the
continued relationship will be distributed upon award
announcement.
C. Describe how Supplier will transition any existing Public Agency customers'
accounts to the Master Agreement available nationally through ONINIA
Partners. Include a list of current cooperative contracts (regional and national)
Supplier holds and describe how the Master Agreement will be positioned
among the other cooperative agreements.
Dude Solutions participates with the following cooperatives:
• Association of Educational Purchasing Agencies
• Sourcewell
• Mohave Educational Services Cooperative
Dude Solutions includes all cooperative contracts on its website, and
our clients are able to select their preferred choice.
D. Acknowledge Supplier agrees to provide its logo(s) to OMNIA Partners and
agrees to provide permission for reproduction of such logo in marketing
communications and promotions. Acknowledge that use of ONINIA Partners
logo will require permission for reproduction, as well.
Dude Solutions Response: Dude Solutions will provide branded logo to
OMNIA with guidelines, and when requested, will review its use in
62
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
related marketing communications and promotions. Any usage of
OMNIA Partners logo will be submitted for review.
E. Confirm Supplier will be proactive in direct sales of Supplier's goods and
services to Public Agencies nationwide and the timely follow up to leads
established by OMNIA Partners. All sales materials are to use the OMNIA
Partners logo. At a minimum, the Supplier's sales initiatives should
communicate:
i. Master Agreement was competitively solicited and publicly awarded
by a Principal Procurement Agency
ii. Best government pricing
iii. No cost to participate
iv. Non-exclusive
Dude Solutions Response: Dude Solutions confirms it will take
commercially reasonable efforts to proactively sell its goods and
services to Public Agencies nationwide and will follow up with leads
established by OMNIA Partners in a timely fashion. In addition, DSI will
produce sales materials in support of the contract.
F. Confirm Supplier will train its national sales force on the Master Agreement.
At a minimum, sales training should include:
i. Key features of Master Agreement
ii. Working knowledge of the solicitation process
iii. Awareness of the range of Public Agencies that can utilize the Master
Agreement �hrough OMNIA Partners
iv. Knowledge of benefits of the use of cooperative
contracts
Dude Solutions Response: Dude Solutions provides
regular, ongoing training to sales organization on
updated national contracts and cooperatives, to give
clients the best buying power.
63
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
G. Provide the name, title, email and phone number for the person(s), who will be
responsible for:
i. Executive Support
Contact Name: Georgia Ferretti
Title: Director Strategic Partnerships
Email: Georqia.ferrettiCc�dudesolutions.com
Phone: 1-877-655-3833
ii. Marketing
Contact Name
Title:
Email:
Phone:
iii. Sales
Contact Name
Title:
Email:
Phone:
iv. Sales Support
Contact Name
Title:
Email:
Phone:
v. Financial Reporting
Contact Name:
Title:
Email:
Phone:
vi. Accounts Payable
Contact Name:
Title:
Email:
Phone:
vii. Contracts
Contact Name
Amanda Fletcher
Sr. Event & Partner Marketing Manager
Amanda.fletcherCc�dudesolutions.com
1-877-655-3833
Brian Benfer
SVP Sales
Brian.benfer(a�dudesolutions.com
1-877-655-3833
Kyle Williford
VP, Sales Public Markets
kyle.williford@dudesolutions.com
1-877-655-3833
Melissa Buchanan
Contract Manager
Melissa.buchananCa�dudesolutions.com
1-877-655-3833
Davion Cooper
VP of Finance
Davion.cooper(a�dudesolutions.com
1-877-655-3833
Melissa Buchanan
64
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Title: Contract Manager
Email: Melissa.buchanan(c�dudesolutions.com
Phone: 1-877-655-3833
H. Describe in detail how Supplier's national sales force is structured, including
contact information for the highest-level executive in charge of the sales team.
Dude Solutions Response: Dude Solutions' sales force is structured by
industry verticals; public sector includes Education and Government;
private sector includes Healthcare, Senior Living, Manufacturing and
Membership.
For each vertical, there are Sales Account Executives (AE), Sales
Development Representatives (SDR), Solutions Consultants (SC) and
Account Managers (AM) that call and demonstrate our solutions to
current and potential clients every day. Each vertical has sales
managers that lead these individuals and are responsible for hitting
vertical and overall company sales goals.
All verticals roll up to our SVP of Sales, Brian Benfer.
Contact Name: Brian Benfer, SVP of Sales
Address: 11000 Regency Pkwy #110
Cary, NC 27518
Phone: 1-877-655-3833
Email: brian.benfer@dudesolutions.com
I. Explain in detail how the sales teams will work with the OMNIA Partners team
to implement, grow and service the national program.
Dude Solutions Response: When a Dude Solutions Sales Development
Representative (SDR) or Account Executive (AE) or Account Manager
(AM) identifies a client or prospect that is considering a solution
and also mentions they are planning to use an RFP process, the
employee will introduce OMNIA as an option that would be of
benefit to the client or prospect. This happens in highly
customized, one-to-one conversation between the prospect/client
and the Dude Solutions employee.
Dude Solutions provides a website section dedicated to our
valued cooperative purchasing partners, along with co-branding
that will clearly identify OMNIA as a procurement mechanism.
Dude Solutions holds an annual user conference, Dude University,
65
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
where OMNIA can sponsor and socialize their contract and educate our
client base.
I. Explain in detail how Supplier will manage the overall national program
throughout the term of the Master Agreement, including ongoing coordination
of marketing and sales efforts, timely new Participating Public Agency account
setup, timely contract administration, etc.
Dude Solutions Response: Dude Solutions has existing processes in
place to manage the coordination of sales and marketing efforts. Within
our CRM system, salespersons are able to associate a cooperative
agency with an open opportunity; once associated, our quote to cash
system applies applicable discounts. This information flows through our
quote to cash process, ensuring our team is able to administer reporting
and fees.
J. State the amount of Supplier's Public Agency sales for the previous fiscal year.
Provide a list of Supplier's top 10 Public Agency customers, the total purchases
for each for the previous fiscal year along with a key contact for each.
Dude Solutions Response: Government & Education is currently 75.2%
of our Contracted ARR.
Top 10 Public Agency Customers - As a privately held company, our
current Board of Directors have established protocols that do not allow
financial information to be shared publicly. DSI is open to have further
discussion regarding this matter if necessary. DSI has many years of
established sales performance under previous contract awards.
K. Describe Supplier's information systems capabilities and limitations regarding
order management through receipt of payment, including description of
multiple platforms that may be used for any of these functions.
Dude Solutions Response: Dude Solutions has a proven process in
place for order management to receipt of payment. There are a few
platforms involved that help make this process repeatable. Systems
being used and function include:
• Salesforce and Salesforce CPQ for contracting orders
• Intacct Order Management is used for revenue recognition
and Intacct Accounts Receivable for invoicing and cash
applications.
• Lockstep Collections Automation Software for dunning and
credit card processing.
� Dude SolutionsTM
..
866.455.3833 / info@dudesolutions.com / dudesolutions.com
L. Intentionally Omitted
M. Even though it is anticipated many Public Agencies will be able to utilize the
Master Agreement without further formal solicitation, there may be
circumstances where Public Agencies will issue their own solicitations. The
following options are available when responding to a solicitation for Products
covered under the Master Agreement.
Respond with Master Agreement pricing (Contract Sales reported
to OMNIA Partners).
ii. If competitive conditions require pricing lower than the standard
Master Agreement not-to-exceed pricing, Supplier may respond
with lower pricing through the Master Agreement. If Supplier is
awarded the contract, the sales are reported as Contract Sales to
OMNIA Partners under the Master Agreement.
iii. Respond with pricing higher than Master Agreement only in the
unlikely event that the Public Agency refuses to utilize Master
Agreement (Contract Sales are not reported to OMNIA Partners).
iv. If alternative or multiple proposals are permitted, respond with
pricing higher than Master Agreement, and include Master
Agreement as the alternate or additional proposal.
Detail Supplier's strategies under these options when responding to a solicitation.
Dude Solutions Response: Dude Solutions does not quote services below
what is available under the purchasing cooperative. The client will either
get cooperative pricing or they will be quoted higher.
67
� Dude SolutionsTM
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❑
TAB 4 – Qualification and Experience
a) References
o
o
o
Sr. Project Coordinator
Project Manager
Senior Implementation Specialist
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Our experience with government clients includes managing
infrastructure, facilities, fleet / vehicles, work orders, assets,
inventory, life-cycles, long term strategic asset management.
vi. Describe past litigation, bankruptcy, reorganization, state
investigations of entity or current officers and directors.
Dude Solutions Response: None
vii. Provide a minimum of 10 customer references relating to the
products and services within this RFP. Include entity name, contact
name and title, contact phone and email, city, state, years serviced,
description of services and annual volume.
Entity Name: Katy ISD
Contact Name and Title: Kathy McDonald, Executive Director of M&O
Contact Phone: 281-396-2502
Contact Email: kathrynamcdonald@katyisd.org
City and State: Katy, TX
Years Serviced: 15
Description of Services: AEE;CFD;EM;EEP
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: Conroe ISD
Contact Name and Title: Marshall Schroeder, Director of M&O
Contact Phone: 936-709-7752
Contact Email: mschroeder@conroeisd.net
City and State: Conroe, TX
Years Serviced: 10
Description of Services: EM;MEP;EEP;ID
107
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: Fort Bend ISD
Contact Name and Title: David Bass, Director of Maintenance
Contact Phone: 281-634-4292
Contact Email: david.bass@fortbendisd.com
City and State: Sugar Land, TX
Years Serviced: 17
Description of Services: MEP;EM;EEP;ID
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: Austin ISD
Contact Name and Title: Louis Zachary, Director of Maintenance and
Operations
Contact Phone: 512-414-2209
Contact Email: louis.zachary@austinisd.org
City and State: Austin, TX
Years Serviced: 3
Description of Services: AE;CFD;EM
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
� Dude SolutionsTM
�:
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Entity Name: Waco ISD
Contact Name and Title: Alexander Villanueva, Assistant Director of
Facilities
Contact Phone: 254-301-6359
Contact Email: alexander.villanueva@wacoisd.org
City and State: Waco, TX
Years Serviced: 18
Description of Services: MEP;CFD;FCA
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: Lewisville ISD
Contact Name and Title: Jason Hughes, Executive Director of Facilities
Contact Phone: 469-713-5204
Contact Email: hughesjk@lisd.net
City and State: Lewisville, TX
Years Serviced: 16
Description of Services: AEE;EM;EEP
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: Odessa College
Contact Name and Title: Bryan Heifner, Director Facilities &
Construction
Contact Phone: 432-335- 6512
Contact Email: bheifner@odessa.edu
City and State: Odessa, TX
Years Serviced: 17
109
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Description of Services
Annual Volume:
ITD;MEP;FSD;PMD;CD
As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: Abilene Christian University
Contact Name and Title: Corey Ruff, Exec Dir Facilities & Campus
Management
Contact Phone: 325-674-2665
Contact Email: corey.ruff@acu.edu
City and State: Abilene, TX
Years Serviced: 14
Description of Services: AE;EvM
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
Entity Name: City of Abilene
Contact Name and Title: Richard Rogers, Assistant Dir. Of Community
Services
Contact Phone: 325-676-6216
Contact Email: Richard.rogers@abilenetx.gov
City and State: Abilene, TX
Years Serviced: 9
Description of Services: AE;CAPF
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
110
� Dude SolutionsTM
866.455.3833 / info@dudesolutions.com / dudesolutions.com
Entity Name: Lubbock County
Contact Name and Title: Natalie Harvill, Director of Facilities
Contact Phone: 806-775-1003
Contact Email: nharvill@co.lubbock.tx.us
City and State: Lubbock, TX
Years Serviced: 2
Description of Services: AE;CAPF
Annual Volume: As a privately held company, our current
Board of Directors have established protocols
that do not allow financial information to be
shared publicly. DSI is open to have further
discussion regarding this matter if necessary.
DSI has many years of established sales
performance under previous contract awards.
viii. Provide any additional information relevant to this section.
111
� Dude SolutionsTM
TAB 5 – Value Add
866.455.3833 / info@dudesolutions.com / dudesolutions.com
• Import major Equipment Items into client's Dude Solutions Work &
Asset Management solution.
• No report will be provided.
Facilitiy condition assessment (FCA) is a visual assessment evaluating the
facility systems based on the following Standard Scope of Work (S011�. This
FCA service will collect data on major facility assets, as well as provide
narratives that summarize assessment observations and comments. An
inventory of Equipment Items as well as a forecast model of upcoming
System/Sub-System replacements will be imported into DSI's work & asset
management and capital forecasting solutions respectively.
All FCA's will include a deliverable containing the following items:
• Narrative report with descriptions of major systems and corresponding c
onditions
• Primary digital photos of key components and deficiencies are
included in the narrative
• 20-year capital Reserve table with System/Sub-
System replacement costs and dates
• Import of Systems-level detail into client's DSI capital
forecasting solution
• Import major Equipment Items into client's Dude Solutions work & asset
management solution.
113
� Dude SolutionsTM
TAB 6 – Additional Required Documents (Appendix
C)
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866.455.3833 / info@dudesolutions.com / dudesolutions.com
e. Any additional agreements Offeror will require Participating Agencies to sign
Dude Solutions will present the member with an Order Form detailing the services to be
provided thereunder, which will include an agreement to be bound by DSI's Master
Subscription Agreement, as well as any addenda and supplements that may be
applicable for a specific transaction. The Master Subscription Agreement governs the
access and use of the software subscription. DSI requires the electronic or written
acceptance of the Order Form to begin a subscription or commence professional
services. Dude Solutions MSA included on the following pages.
119
� Dude SolutionsTM
CONFIDENTIAL Rev. Apr. 2021
CONFIDENTIAL 2 Rev. Apr. 2021
CONFIDENTIAL 3 Rev. Apr. 2021
CONFIDENTIAL 4 Rev. Apr. 2021
CONFIDENTIAL 5 Rev. Apr. 2021
CONFIDENTIAL 6 Rev. Apr. 2021
CONFIDENTIAL 7 Rev. Apr. 2021
CONFIDENTIAL 8 Rev. Apr. 2021
CONFIDENTIAL 9 Rev. Apr. 2021
CONFIDENTIAL 10 Rev. Apr. 2021
CONFIDENTIAL 11 Rev. Apr. 2021
CONFIDENTIAL 12 Rev. Apr. 2021
CONFIDENTIAL 13 Rev. Apr. 2021
CONFIDENTIAL 14 Rev. Apr. 2021
�rightly
A Siemens Company
State, Local Government, and
Higher Education Addendum
This State, Local Government, and Higher Education Addendum ("SLED Addendum") is
incorporated into and forms part of the Base Terms and applicable Supplemental Terms
between Siemens and Customer identified on the Order ("Agreement"). This SLED
Addendum applies only to state, local, or public education entities created by the laws
(including constitution or statute) of the applicable state ("SLED"). Siemens acknowledges
that statutes and regulations governing SLED customers may sometimes require that
certain terms in commercial supplier agreements be limited and may be ineffective and
inoperative. Therefore, to the extent the deviations set forth in this SLED Addendum are
required by applicable law, Siemens and Customer agree that the following provisions take
precedence over any conflicting terms in the Agreement:
Capitalized terms used but not otherwise defined in this SLED Addendum shall have the
meanings given to them in the Agreement.
Siemens acknowledges that some or all of the terms of the Agreement, including the terms and
conditions thereof, related Orders, Statements of Work, other attachments, or pricing information, may
be subject to Right-to-Know or Freedom of Information Laws. If Customer requires any assistance from
Siemens in any matter arising out of such laws related to this Agreement, it shall notify Siemens as
required by applicable law using the notice contract information in the Agreement. If Siemens
reasonably considers any part of the request to include a trade secret or Confidential Information,
Siemens shall, to the extent permitted by applicable law, promptly notify Customer explaining why the
requested material is exempt.
1.2. Fees and Taxes
1.3.
1.3.1
1.3.2.
Siemens understands that Customer may be subject to applicable laws governing payment, including
availability of funds, timing of payments, late payment interest penalties, and taxes.
Indemnification, Defense
Indemnification. To the extent applicable law prohibits Customer from indemnifying Siemens, any
terms or conditions in the Agreement requiring Customer to indemnify Siemens shall be deemed void
and not binding against Customer.
Government Control of Defense. Any provision of the Agreement requiring Siemens to defend or
indemnify Customer is hereby amended, to the extent required by applicable laws, to provide that the
applicable State Attorney General's Office has the sole right to represent the SLED entity in litigation
and other formal proceedings.
1.4. Statute of Limitations
Applicable state statute of limitations applies to any claim.
C1 � SLED Addendum � v.1 08/2024
1 of 2
1.1. Public Disclosure Laws
1.5. Termination for Non-Appropriation
Siemens understands that Customer may be dependent on the appropriation of funding by a granting
agency, a municipality, region or state, or a governing body. In the event that funds are not appropriated
or otherwise made available to Customer to support the continued performance of this Agreement or any
Order thereunder, Customer shall have the right to terminate the Order upon reasonable prior written
notice, and Siemens shall cease performance as of the termination effective date; provided, however,
Customer will not be entitled to a refund or offset of previously paid but unused fees.
1.6. Non-Renewal
Siemens agrees that any Order shall not automatically renew where impermissible by law.
1.7. Controlling Law, Venue, Sovereign Immunity and Disputes
1.7.1. Controlling Law. The Agreement and any disputes arising out of or related thereto shall be governed
by the laws of the state pursuant to which Customer is created. With respect to all disputes arising out
of or related to the Agreement, the parties consent to exclusive jurisdiction and venue in the state and
federal courts located in such state.
1.7.2. Sovereign Immunity. Nothing in the Agreement shall be interpreted to waive any sovereign immunity
protections of Customer.
1.7.3. Arbitration. Any language requiring arbitration is hereby deleted.
C1 � SLED Addendum � v.1 08/2024 2 af z
EXHIBIT C
��hIFLI�T �F I�ITERE�T �}iJE�TI�h1�VAIRE F�RM �I�
F�r v2i�d�r r�oing b�slr�ess wlth local �overnirner�#�I entity
This quiesiionnai� ee�lects chsnges made io the law by FLB. F3, 94ih �eg.� Re9uEar Session OFAC€ USEOHLY
�is ��s�nna.ire is �eir� $iled ir, Ucc�ardance wilh Gt�aplar 17b_ Lctal Gavernment Ci�de, �ry a�,rendar whc Ca:�, R�-:a ti+eL
has a�usir,ess relasianshi� as dafined by Secsian 17b_o4iti,ai with a bcal qonretnm$nlal en9isy ar�d rhe
verp.iar maet� requiremems undar Sacdor 17b_�46[a]_
By law 11��� questiannaire musl he 4led wil� ihe recor4s adminis�a;ar ot t�e Ic�� gwemir�en![�k smfrty not la3er
ihan !he 7th business day after the da�e 4he vendar taoames aware af iacEs thak requae the sla�ement ia h�
filed. 8as Sxtian 176_o[16fa��}, La€aJ Gawemmenr C�od�.
A vendar cammiis an oFlensa �i the ver�dar Fraonringly violaias Sacliart 17q.�oG, Lacal �awernmeni Cada. Ar.
oi`-ansa urtrder �ris sec3ian is a misdemeanor.
� Ffame af vendar wha has a business relat�onship wi#h lacal govemmental enkity.
2
� Chxk this �ox ilyou a� filin� an upda� toa p�eviausly fil�d queslionnaira, t�e law raqui�es ��at you i�le ar� updatea
�mpl$ted questiornai�e wiin �a a�propri�te i:li�g authority not €atar t�an t�e 7th busir�ess day arter tha date on �,vhivh
y�u beca€ne �+rar� that tha ar�ginalfy irled questionn�i€e was rncomple�a o� i�aoeusat�.}
� Name of Iocal gov$rnmeni oTiicerabaut whom lhe intorrnaiion is being diselas�d.
Na^�e of Qii:car
� describeeaci�employmc+nl or ather business relationshipwi#h the lacal gau�mm�nl oificer, ar o farnily member of lhe
officer, �s �escfl6ad by Sec#ion 1 T5,�43{aj{2j{ Aj, A1so describe any fam i ly relot�onsN i p with tltie lacal �orrem ment ol�icer.
Cornplete subparts A�nd B iareach ernployment or buslness r�la�ianship described. At#ach addi#i�nal pages ta this Forrn
CIO as �ec�ess�ry.
A. Is i37e Iflc�l gove�nment affice� vr a family :me:^�ber ;,f L`re officar r�eivir�o �r I�ke�y t� *eLe;ve kaxab:e �nvome_
�thar khsn iTrestrr�er�k income. �orr� the vendor?
� Ye s � F� o
�. Is thevan;.ar receiving �rlike�•yt:, rec��re kaxa�.�e=rco;ne, okheri.�an izrveskmenk i�c�me. i��m �r ak Che d�rection
o-f t�te lacal gan+er*t{rte�t officea o� a fami5y member af t-ra :ffir_erAhlD 1fle tax�ble ir,c�me iv �atreceiwed frffm the
Ix11 gove�r�man[ul entity?
��d 3 � ra o
11 1 I
5 I]escri�e each ernp loym�ni or �usiness relatior�ship thst the vendar narr�d In Section 1 main#ains w�l h a corpataiian nr
other business entity with �espacr ba which tha local governm�nt otficer aarves �s sn atficer or �irec�or� or holds an
ournership in�rest ot ane percen# ar more,
s
� CheCi4l'*.1=6 b,�.'x If lile ve�ldo� ��5 g�ve�l the Ix�l g�vemment of{.�er or a famify �rre�mbeF oi the af�ceF o�e or more gifts
as descr ba^ in Sactio�r 1 t�.CU3fa;f2;�.E�, exc.u�irg g�'fts de�ribed n Secton 176.043{3-1�.
7
Bria�fer(' ec26,202413:16E5TJ DeC 26� 2�2"r
a�nalure a ven ar in� �;;s�n�ss wrh- : e ���ar���ni erl�� _�3a
Form prowided by Tex�4 E-hi.== ��;����ss:or �.�'fi'h'.err�vs.=tata.-x.u: �w,;�-J - � • ���_'
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Dec 26, 2024