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HomeMy WebLinkAboutContract 59918-A3CSC No. 59918-A3 THIRD AMENDMENT TO FORT WORTH CITY SECRETARY CONTRACT NO. 59918 This Third Amendment to Fort Worth City Secretary Contract No. 59918 ("Third Amendment") is made between the City of Fort Worth ("Fort Worth"), a municipal corporation and Sigma Surveillance Inc, a Texas corporation ("Vendor"). WHEREAS, Fort Worth and Vendor entered into an Agreement identified as Fort Worth City Secretary Contract No. 59918 beginning August 14, 2023 (the "Agreement"), in conjunction with DIR-CPO-4697; and WHEREAS, it is the collective desire of both Fort Worth and Vendor to amend the Agreement to incorporate the attached Service Level Agreement for security implementation maintenance into CSC 59918. NOW THEREFORE, known by all these present, Fort Worth and Vendor, acting herein by the through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: 1. The Agreement is hereby amended by adding the Service Level Agreement for security implementation maintenance, attached to this Third Amendment, as Exhibit A of the Agreement. 2. All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Third Amendment to Fort Worth City Secretary Contract No. 59918 Page 1 of 2 Executed effective as of the date signed by the Deputy City Manager below. FORT WORTH: City of Fort Worth By: Name: Mark McDaniel Title: Deputy City Manager Date: 01 /06/2025 Approval Recommended: By: Name: Title: Attest: By: Name: Jannette S. Goodall Title: City Secretary VENDOR: 0 o! FORT4s°o �a�°°°° °?do a°gig pPd *°�° p Plan nEXP`'go44p Sigma S ei lance Inc By: Name: Title: ZY.tw vL— V:,.r, Pry, AM — Date: 11. 3 0 l 2'{ Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Dominic asagrande (Jan 2, 202513:59 CST) Name: Dominic Casagrande Title: Sr. IT Solutions Manager Approved as to Form and Legality: C,/CV// By: M. Kevin Anders, II (Jan 6, 2025 10:20 CST) Name: M. Kevin Anders, II Title: Assistant City Attorney Contract Authorization: M&C: 23-0613 Approval Date: 8/8/2023 Form 1295: 2023-1027402 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Third Amendment to Fort Worth City Secretary Contract No. 59918 Page 2 of 2 <Kj" 14229 Proton Rd "Exhibit A" Dallas, TX 75244 STS360 (972) 392-3635 SERVICE LEVEL AGREEMENT CITY OF FORT WORTH SECURITY IMPLEMENTATION MAINTENANCE I. SUMMARY MISSION STATEMENT STS360, or CONTRACTOR, will provide the City of Fort Worth, hereby and here on referenced to as the OWNER, the establishment of procedures in which to successfully fulfill Surveillance and Security Systems maintenance services via improvement of existing support processes, scheduling of implementations, and expedient fulfillment. SERVICES OVERVIEW STS360 will renew and provide a 1-Year Onsite hardware and labor warranty in conjunction with Project RFO 19-0020 Surveillance and Security Systems. STS360 warranties and guarantees all products, material, labor and work done for City of Fort Worth under this Surveillance and Security Systems project. All warranty replacement, installation, integration, maintenance, and required testing will be provided within this 1-Year period unless outside of the terms specified below. STS360 is offering a 24/7 — 36S technical support toll free number for service. STS360 will provide all response times per the Tiered Response Matrix provided below as part of this agreement. This maintenance agreement covers all calls for service during business hours, after hours and holidays at no additional cost outside of the agreement amount. II. STATEMENT OF WORK STS360 is proud to offer the below managed services and ongoing support to the City of Fort Worth (OWNER): DESCRIPTION OF SERVICES Beginning upon final acceptance of project, STS360 will provide to OWNER the following services (collectively, the "Services"): 1. STS360 will provide 1-Year onsite labor warranty on all provided hardware and labor and integration services are warranted through STS360 from the date of final acceptance. It will not include the cost of parts and labor for OWNER not adhering to the standard terms or outside of the specified terms and conditions of this contract. Existing parts installed by STS360 will be serviced according to their existing manufacturer's warranty; components not installed by STS360 and outside the terms of Manufacturer warranty will be quoted via DIR Line -Item pricing and subject to Purchase Order. Service calls will be billed when these incidents are approved by both parties. The proposed and accepted response terms of this warranty contract are: All service response times will be based on attached Tiered Response Levels. Approved working hours for this maintenance agreement will be 24/7 — 365 days. STS360.com TXDPS: B10434601 00 HUB: 1202542335600 14229 Proton Rd Dallas, TX 75244 (972) 392-3635 2. All hardware, software, material and other warranties past this 1-Year contract term, and not renewed in an additional warranty contract year through STS360, will be the sole responsibility of the OWNER to contact the manufacturer directly to obtain replacement, repair or technical support. ACCESS TO DATA AND C011VIPUTERS On request, OWNER agrees to provide Contractor with evidence of a programming error, if the Contractor is unable to replicate the issues reported in a work order. The recipient further agrees to provide Contractor with access to OWNER computers, servers, networks, view stations, cameras and sufficient computer time to enable Contractor to duplicate the problem, determine that it results from a warrantable cause and, after corrective action or replacement has taken place, and determine that the problem has been alleviated. STS360 also requires that OWNER allow access to stored data, upon notification, and the ability to remove data that is causing conflicts and/or inhibit the ability to repair system to its full functionality. MODIFICATIONS EXCLUDED Contractor shall not be obligated to provide support services pursuant to this Contract with respect to any modifications of the Software, configurations of the systems, new applications, additional hardware outside of scope, operating systems, and other adjustments made for any reason during the service contract by OWNER or to any computer program incorporating all or any part of this system. COSTS AND EXPENSES If terms in this contract for warranty / maintenance and services are determined to not be met by owner, when technician is on site, all work on the service will be put on hold until a purchase order is issued for the work needed to be performed to correct the issue. TERM PERIOD This Contract will remain in effect for a period of (12) Months or (1)-Years from the date of final acceptance. CONFIDENT IA ITY STS, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use for the personal benefit of STS, or divulge, disclose, or communicate in any manner, any information that is proprietary to Owner. STS360 and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of this Contract. GENERAL WARRANTY- STS360 shall provide its services and meet its obligations under this Contract in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet generally acceptable standards in STS's community and region, and will provide a standard of care equal to, or superior to, care provided by Contractors similar to STS360 on similar projects. Contractor shall not be STS360.com TXDPS: B10434601 0 Q HUB: 1202542335600 14229 Proton Rd Dallas, TX 75244 (972) 392-3635 liable for any delay in performance directly or indirectly resulting from acts of Owner, its agents, employees, or subcontractors. ENTIRE AGPEEINIENT See original purchase order contract & proposed documents for 'entire agreement.' III. SERVICE LEVEL AGREEMENT MANAGED CARE PLAN STS360 offers the Managed Care Plan which stands as a break/fix agreement between the OWNER and STS360. STS360 will provide 1-Year onsite labor warranty on all STS360 provided hardware and labor and integration services are warranted through STS360 from the date of final acceptance. It will not include the cost of parts and labor for OWNER not adhering to the standard terms or outside of specified terms and conditions of this contract. Existing parts installed by STS360 will be serviced according to their existing manufacturer's warranty; components not installed by STS360 and outside the terms of Manufacturer warranty will be quoted via DIR Line Item pricing and subject to Purchase Order. Service calls will be billed when these incidents are approved by both parties. In the situation a technician is required for servicing the existing systems, the OWNER may contact STS360 24/7/365 by calling the STS360 Technical Support Group. Technicians will be dispatched during Normal Business Hours 8AM-5PM Monday through Friday; Weekends, Holidays, and After -Hours per the terms of this agreement. In acceptance of the Managed Care Plan, OWNER receives (2) Dedicated Security Specialists, (1) Dedicated STS360 Service Coordinator. When OWNER enrolls in the Managed Care Plan, STS360 Service Coordinators oversee, direct, and schedule work for the Dedicated Security Specialists (SEE EXAMPLE: HARDWARE SUPPORT/PROCESS FLOW). STS360 Service Coordinator's main role is to interact with the OWNER PDC that manages the Total Maintenance and Warranty Schedule of Security Systems throughout the Organization. The STS360 Service Coordinator provides daily reports and updates on the Dedicated Technician's progress and findings while ensuring Ticket Systems for OWNER and STS360 Internal are actively updated. STS360 will adhere to the following Service Response Matrix, to follow in unnumbered page. STS360.com TXDPS: B10434601 00 HUB: 1202542335600 CITY OF FORT WORTH SLA RESPONSE MATRIX Camera Server w access ContrW Server I{ Down, Publlc Salary Mda'MRSVe rH I, — dew,_ High Monty D.... ot workin l..termr door, CAS doon At", to ST53w 2a/]Hoodess MD.ddV to Sunday l:W MoM+y to Sunday S:OU pm 30 Mu.. 0 Senn w,"Mr 4aWF•. orb.. Cleave Evidence Room Door Comert'all Control Serval, NO power Uw Be,reraladand Tarlwlnen m :Doom IT 4H lu pp u,.� ema•l^t.. 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U,S to Ent— Door System Het 6 SMLd.1, Network rualtuoelYre c..aclMry, foul rTA[duyS Ponx iraue,s L.Whor Matily 0,W nal ward— 0I..IllgnlContelle, 04d11ph, urpambnCOMmllen on, US. "S/7F trpSySk-Lux pnenld Mkatwrr;,'..•das e,Ra+m llO STS1/01aw1uwee� SLA to be a.t. by tlMlN + 70e Ol system down or Controller IWnw Schwan attess sohware Maned i{wrs Fakr,or Dpvn, Npuvwr A«_haws llL<ruler uaun .M Tarnmaan DlspaTclra cT eutlM rr e,nd rc pansy �Ime play - no atltllllonal cost to OFw _ _ high RSaoHto STS3W24/7Halpde,{k Caselertardedl MD.d.YloSundSvBWam-5:U0 iTT160 (a0lomHl STA to be..ended by 5(hSM ] mfannadoo.pnwnvcam.ras nd wWalr4 Inurior readers.Ul50oers,Issun,atnuwnURl whwara ar compane.1 Camera ardnrry end I.dodue. Dhpattled I,m .41modrcrpanl. ale day no.ddidonalt 1IS COFW USlW IS4,dM 1 SU w be r.H dbl IlhWI orionty do on not work,,& R.Aden oNIedoar d......<ac% Report to 5T536021/7 Helpdesk Case---Ied1 W:RLf Io3uwa dl+n. sA, yRr outlined ponce sod dar-w adtlRlonal cost to and Technician DlspelWd I P In ed asE� COtW a CiFltnn Soda 'S"', lupwarc Aep-1,ST536024/7HOlptluk Lweer..led MoudWoo Sunday".. -SOD S117PO Laded lommesl emlRedrmoInut and llA Joke easeWsd kY .SIMl1) day -no adM-.1 cost le ilo � ..e •arRPdddt ,le,arana/awn• andyedW[lan Dispached our naeMeipldnr [OFw <kip 14229 Proton Rd Dallas, TX 75244 STS360 (972) 392-3635 IV. HARDWARE & SOFTWARE SUPPORT PROCESSES HARDWARE SUPPOR STS360 warrants to the original purchaser (PURCHASER) that each product of its manufacture (PRODUCT) is covered by this warranty from the date of delivery if properly installed, serviced, and operated under normal conditions. Any part or parts thereof replaced during the base warranty period assumes the remainder of that warranty period or the parts warranty period, whichever is greater. The warranty coverage for the PRODUCT is continual from the original date of purchase and does not restart upon the replacement of any part or complete unit. Parts and service labor will be covered by STS360 for any failure that is proven to be a failure in material or workmanship under normal use during the applicable warranty period. This coverage is limited to parts and labor. The warranty for replacement parts is limited to direct replacement only with no allowance for freight or transportation charges. STS360 reserves the right to repair or replace any part, component, or assembly at its option. STS360 may request defective parts be returned for examination before the issuance of credit. Any item that is replaced under warranty becomes property of STS360. PROCESS FLOW — Managed Care Plan Example OWNER experiences issue with Security Equipment. 1. OWNER submits a ticket describing the following: a. OWNER / Department / Site Name b. Point of Contact (OWNER PoQ Information and Title c. Pertinent Information relating to service request d. If available, Device IP Number / Camera Number / Reader Number e. Device Location f. Description of issue / concern 2. STS360 Service Coordinator reviews ticket and schedules site visit with provided PoC. 3. STS360 Service Coordinator assigns the ticket to STS360 Security Specialist and schedules visit. 4. STS360 Security Specialist calls OWNER PoC to inform of arrival time range. S. STS360 Security Specialist evaluates location, troubleshoots issue. a. Troubleshooting fixes Issue — STS360 Security Specialist gets OWNER PoC Sign -Off on work completion. STS360 Security Specialist updates ticket and uploads final acceptance sign -off document. STS360 Security Specialist closes Ticket, STS360 Security Coordinator documents in Ticket Report. b. Hardware is the issue — Identify whether component is STS360 provided component or existing OWNER Component. i. IF — STS360 provided component and under Warranty - STS360 processes warranty per guidelines of any standing Maintenance Agreement ST5360.com TXDPS: B10434601 00 HUB: 1202542335600 <k� 14229 Proton Rd Dallas, TX 75244 (J,' 1 S 16 0 (972) 392-3635 _,a- ii. IF — STS360 provided component and not under Warranty — STS360 proposes quote to replace equipment. iii. IF — OWNER's existing equipment — STS360 prepares quote for hardware to be replaced and submits to ticket/PoC. a. It is OWNER's responsibility to validate warranty documents internally for the existing defective hardware. 6. IF OWNER cannot verify existing component is under warranty, OWNER may provide STS360 Purchase Order to procure and install equipment, OWNER uploads Purchase Order to Ticket. 7. STS360 Purchasing will order equipment (see Asset Management/Shipment) and STS360 Service Coordinator will update status of order on ticket. 8. When all hardware has been obtained (see Asset Management/Warehousing Equipment) STS360 Service Coordinator will notify OWNER PoC to set a time for STS360 Security Specialist to return and resolve issue. 9. STS360 Security Specialist calls OWNER PoC to inform of arrival time range. 10. STS360 Security Specialist replaces component and verifies functionality with OWNER PoC or OWNER Representative validated by OWNER PoC. 11. STS360 Security Specialist gets OWNER PoC Sign -Off on work completion. STS360 Security Specialist updates ticket status, notes, and uploads final acceptance sign -off document. 12. STS360 Security Specialist closes Ticket, STS360 Security Coordinator documents in Ticket Report. OFTWARE SUPPORT PROCESS FLOW, Managed Care Plan Example OWNER experiences issue with Security Software. 1. OWNER submits a ticket describing the following: g. OWNER / Department / Site Name h. Point of Contact (OWNER PoC) Information and Title i. Pertinent Information relating to service request j. If available, Device IP Number / Camera Number k. Device Location I. Description of issue / concern 2. STS360 Service Coordinator reviews ticket and schedules Security Specialist/Engineer Remote- In/Onsite Session with provided PoC (SEE Statement of Work/Access to Data and Computer). 3. STS360 Service Coordinator assigns the ticket to STS360 Security Specialist/Engineer and schedules Remote-In/Onsite Session internally. 4. STS360 Security Specialist/Engineer calls OWNER PoC to inform of Remote-In/Onsite Session. 5. STS360 Security Specialist/Engineer evaluates system status, troubleshoots issue. a. Troubleshooting fixes Issue — STS360 Security Specialist/Engineer gets OWNER PoC Sign -Off on work completion. STS360 Security Specialist/Engineer updates ticket and uploads final acceptance sign -off document. STS360 Security Specialist/Engineer closes Ticket, STS360 Security Coordinator documents in Ticket Report. b. Hardware is the issue— Identify whether component is STS360 provided component or existing OWNER Component (SEE Asset Management/LifeCycle Maintenance). STS360.com TXDPS: B10434601 00 HUB: 1202542335600 ■ WYk' STS360 0�� 14229 Proton Rd Dallas, TX 75244 (972) 392-3635 i. IF — STS360 provided component and under Warranty - STS360 processes warranty per guidelines of any standing Maintenance Agreement ii. IF — STS360 provided component and not under Warranty — STS360 proposes quote to replace equipment. iii. IF — OWNER's existing equipment — STS360 prepares quote for hardware to be replaced and submits to ticket/PoC. a. It is OWNER's responsibility to validate warranty documents internally for the existing defective hardware. 6. IF OWNER cannot verify existing component is under warranty, OWNER may provide STS360 Purchase Order to procure and install equipment, OWNER uploads Purchase Order to Ticket. 7. STS360 Purchasing will order equipment (SEE Asset Management/Shipment) and STS360 Service Coordinator will update status of order on ticket. 8. When all hardware has been obtained (SEE Asset Management/Warehousing Equipment) STS360 Service Coordinator will notify OWNER PoC to set a time for STS360 Security Specialist/Engineer to return and resolve issue. 9. STS360 Security Specialist/Engineer calls OWNER PoC to inform of arrival time range. 10. STS360 Security Specialist/Engineer replaces component and verifies functionality with OWNER PoC or OWNER Representative validated by OWNER PoC. 11. STS360 Security Specialist/Engineer gets OWNER PoC Sign -Off on work completion. STS360 Security Specialist/Engineer updates ticket status, notes, and uploads final acceptance sign -off document. 12. STS360 Security Specialist/Engineer closes Ticket, STS360 Security Coordinator documents in Ticket Report. STS360.com TXDPS: B10434601 00 HUB: 1202542335600 14229 Proton Rd Dallas, TX 75244 STS360 (972) 392-3635 V. ASSET MANAGEMENT LIEECYCLE MAINTENANCE MANAGEMENT STRATEGY Upon initiating a partnership with OWNER, STS360 builds an Account Hierarchy into our ERP for the Primary OWNER, the OWNER's Divisions, and each corresponding OWNER Facility/Location. All new implementations and maintenance work performed at each location are recorded internally. Any maintenance work is entered as a Service Case and all pertinent information is attached to that Case including OWNER Ticket System Data when applicable. The transactions for each Case are recorded by Date, Sales Order, Distributor, Manufacturer and Part #, providing for accurate, detailed views into the hardware components used in each Case. This allows us to research coverage dates by manufacturer warranty on products that were installed by STS360. OPTIMAL ORGANIZATIONAL DESIGN STS360's success is based on hiring the right people, developing efficient processes, strategically capturing data, seeking bespoke information technology, and fusing it all together to mold the foundation of our asset management program. Our organizational structure defines roles and responsibilities for each department while qualifying individuals at the interview and biannually. We perpetually seek out inefficiencies in processes and communications interdepartmentally and revise accordingly. Working cohesively as a family unit, trusting in each individuals ability to perform and be accountable, promoting intellectual gain through hands-on training, and motivating a desire to grow expertise within one's role so as to one day train their own replacement and move into their next exciting challenge, existing or yet to be discovered, is at the core of our organic design. This level of care and attention goes into the refining and ongoing development of every process internally. LONG TERM ASSET PLANNING STS360's ability to forecast when infrastructure investments should occur is critical to our performance and product reliability. Navigating the Physical Security and Information Technology Industries is a daunting task with so many new products available every day, it's nearly impossible to vet all of the manufacturers origins, ethos, or viability. Determining how to optimally invest limited capital and budget for operations and maintenance on Enterprise Security Systems requires an understanding of the current Industry conditions and capacity of the OWNER's infrastructure to accept ever growing standards. STS36D has worked with a wide variety of Public Sector Clientele over 1S years and, as such, has a seasoned understanding of the costs and risks associated with implementing or deferring enterprise enhancements and expansions. In the Enterprise Physical Security Industry, with regards to Public Sector Investment, our suggestion to Clientele is please be prepared to: 1. Prioritize your capital projects over a (5) to (10)-year period 2. Forecast your capital renewal, expansion and replacement costs over a (10) to (15)-year period 3. Forecast and budget your infrastructure funding requirements for long-term revenue and cost. STS360 works to provide our Public Sector Clientele added value for the long term, particularly in the rapidly evolving Information Technology and Physical Security Industries. STS360.com TXDPS: B10434601 00 HUB: 1202542335600 rJ 14229 Proton Rd J Dallas, TX 75244 T , 6 (972) 392-3635 WAREHOUSING EQUIPMENT STS360 tracks all orders from the Purchase Order to the delivery receipt in-house and out. Due to the volume of product we interact with daily, our Purchasing Department is in persistent communication with the Warehouse/RMA Department. Strict documentation procedures are set in place for each interdepartmental communication not only via Inventory Management Software but a physical sign -off, as well, is required by the responsible Purchasing Agent of each order valued at $5000 or more. Each shipment is stored, corralled, and tagged in the warehouse first by Client, then Project, then Product. Service Department and Project Management Department must both get clearance from Purchasing and Warehouse prior to dispatching product to Field Operations for their corresponding work. All STS360 Service Representatives are responsible for the close monitoring and tracking of their individual project's success. Upon release of OWNER inventory for delivery to a jobsite, Delivering Security Specialist must sign and timestamp an accountability document with a Warehouse Coordinator to allow transfer of the product. Our Warehouse Coordinators reserve the right to deny release of equipment to Dedicated Security Specialists on same day of scheduled work if the Specialist cannot verify the work is taking place that day. Service Manager Approval may override this denial with a signature. PECYCLI;NIG MAINTENANCE STS360 will recycle defective irreplaceable electronic components at OWNER designated locations OR STS360 provides recycling services through E-Cycle Enterprises, an Ethical Electronics Disposal service in the DFW Area. httr)s://ecvcleenterorises.com/ �jOR INs NAID AAA Certified Data Destruction "In order to meet the high security demands of the modern office, we have °x. attained AAA Certification status via NAID to provide our clients with superior data ° destruction services. Our company is one of the few electronics recyclers in Texas with standards high enough achieve AAA status. Please reach out to us to find out .ti more about our on -site and off -site data destruction packages." SHIPIME11#T The warranty for replacement parts is limited to direct replacement only with no allowance for freight or transportation charges. STS360.com TXDPS: B10434601 00 HUB: 1202542335600 Ej 14229 Proton Rd J Dallas, TX 75244 S� (972) 392-3635 l" I I V1. PARTY COMMUNICATIONS PL A.CING A WORK ODDER REQUIE5T Call Toll Free: {866) 506-7446 Email: technicalsuoDort@sts360.com Our Technical Support Group (TSG) is there for you 24x7x365 and is just a phone call away. A live person will answer immediately, do some basic troubleshooting, and generate a work order while the OWNER is on the phone with TSG representative. If they are unable to assist you to a successful fix of the issue, they will immediately reassign the work order to, and contact the appropriate Level 2 support personhel who will be in contact within 2 hours or less to help resolve the issue, direct you to submit an RMA, and/ or dispatch an on -site technician. STS360 requests the party submitting the work order have some of the following information ready when calling the TSG, because the more information provided, the better we can assist in resolving the issue more expeditiously. STS360 will recauest the following information in order to expedite service. • OWNER / Site Name • Your Contact Information and Title • Sales Invoice / Work Order / Or Purchase Order Number (if available) • Pertinent Information relating to your service request • Device IP Number / Camera Number • Device Location Description of issue / concern 5T5360 PLAN CONTACT POSITION PHONE EMAIL Service Project Manager (SPM) (972) 300- techsupport(@sts360.com. (Managed Care Plan Req) 1088 (SPM Direct Email) Service Coordinator (SC) (972) 300- techsupport@sts360.com, (Coordinated Care Plan Req) 1089 (SC Direct Email) Security Specialist (SS) Provided at techsupoort@sts360.com, (Dedicated Care Plan) Dedication (SS Direct Email) Security Specialist (SS) Provided at techsupport@sts360.com, (Dedicated Care Plan) Dedication (SS Direct Email) Security Specialist (SS) Provided at techsu000rt@sts360.com. (Managed Care Plan Req) Dedication (SS Direct Email) Technical Support Group (24/7/365) (866) 506- technicalsupport@sts360.com (Standard Care Plan) 7446 STS360.com TXDPS: B10434601 00 HUB: 1202542335600 Pf 14229 Proton Rd Dallas, TX 75244 STS360 (972) 392-3635 OWNER POINT OF CONTACT 1. OWNER agrees to provide STS360 a Project Manager as the Primary Point of Contact 2. OWNER's Primary POC will be responsible for resolving financial or business issues outstanding and assist in facilitating final acceptances. 3. OWNER agrees to provide all STS360 necessary system documentation for access to existing systems 4. OWNER agrees to provide logins or access to any Ticketing or ERP system used by the OWNER at no charge to STS360. 5. OWNER agrees to provide assistance in coordination of departmental resources necessary for successful fulfillment. STS360.com TXDPS: B10434601 00 HUB: 1202542335600 14229 Proton Rd Dallas, TX 75244 S T S 3 6 U (972) 392-3635 VII. COST PROPOSAL ST5360.com TXDPS: B10434601 00 HUB: 1202542335600 CITY OF FORT WORTH 19-0020 - 1 YEAR MAINTENANCE AGREEMENT RENEWAL STS360 1 YEAR COORDINATED CARE PLAN - 2 TECHS 1 Year Coordinated Care Plan - Includes dedicated in house Service Coordinator - (2) WARR0001 STS360 Dedicated Service technicians. See SLA for exact terms and response times -Coverage 1 $ 793,000 00 encompasses 2417 - 365 days a year with no additional billing for after hours Blanket Amount for Hardware Required to be Replaced During Service - All hardware will Be BLANKET STS360 I Billed at DIR pricing. Hardware purchases under this blanket agreement can only be approved 1 $ 20,000 00 by COFW Directors. Performance Period October 1st 2024 to September 30th 2025 QUOTE: COFWMAINT20241107 PURCHASE ON DIR CONTRACT: DIR-CPO-4770 DIR-CPO-4697 DATE:11/13/2024 30% $ 396,500.00 $ 396,500.00 50 % $ 10,000.00 $ 10,000.00 $ 406,500.00 sales@sts360.com (9721 392-3635 4040 State Highway 121, Suite 160 sts360.com OPS LICENSE 820434601 Carrollton, Texas 75010 14229 Proton Rd Dallas, TX 75244 STS360 (972) 392-3635 VIII. ASSUMPTIONS AND EXCEPTIONS Services or Work Product will be deemed acceptable to OWNER if it conforms in all material respects with Services described in this project or Bill of Materials. STS360 will have full responsibility for the deliverables and the tasks listed in each project or Bill of Materials. OWNER will complete a review of each submitted deliverable within five workdays from the date of delivery. OWNER feedback which indicates revisions to a deliverable are required will be addressed and re -submitted by STS360 within five workdays unless approval (in writing) for a different length of time is obtained from the OWNER or designate. OWNER will either accept or reject STS360's Services or Work Product within a reasonable number of days from performance. For this Project, Services or Work Product will be accepted or rejected within S days from delivery completion date. Failure to provide acceptance or rejection within S days will be considered acceptance of the deliverable. If OWNER gives notice of rejection, then STS360 will have an additional five days, within which to cure any deficiencies identified in writing by OWNER. STS360 reserves the right to accept or reject OWNER requested tasks that may result in STS360's incurring of legal liability beyond the scope of STS360's offered Services. STS360 is required to respond with reason for objection and propose an alternative solution when available. IX. CHANGE REQUESTS CHANGE REQUEST PROCESS STS360 works very efficiently to provide quality estimates from the start of an evaluation. However, if an agreed upon Scope of Work has a mutually agreed unforeseeable issue arise, STS360 will propose a resolution in the form of a Change Order that, if verified, accepted and signed by OWNER, will be prioritized in schedule and performed by STS360. Next Page — See a Change Order Form Sample STS360.com TXDPS: 610434601 00 HUB: 1202542335600 <k.p STS360 CHANGE ORDER FORM SAMPLE OWNER NAME: OWNER ADDRESS: PROJECT #: PROJECT NAME: PROJECT LOCATION: STS360 PROJECT MANAGER: OWNER APPROVER: DATE CHANGE ORDER SUBMITTED: CHANGE ORDER REFERENCE NUMBER: 14229 Proton Rd Dallas, TX 75244 (972) 392-3635 STS360 submits this change order for the above referenced project. This change order is deemed (billable / non billable / price decrease) to the OWNER of this project. This change order is subject to the terms and conditions of the original contract. This change will not in any way impact the original scope outside of the indicated changes below. This change order will not impact warranty, and will be included in final project warranty if accepted. The purpose of this change order request is to agree that changes to the scope are requested and to seek approval by the OWNER of this project. A Purchase Order or signed agreement at the bottom of this page will be required to fulfill this change order for the above referenced project. See attached revised Scope of Work and Pricina Revision fif billable / orice decrease.) Change Change Description Product Description Part Number Qty Item 1 I2 �3 Above is Sample, please revise as per the scope of each change order (add or delete change items as needed as well. Any scope, warranty and/or price changes must be included in detail in appendixes to be attached and identified above. Please customize each section as needed. Please delete these notes before submitting) OWNER: CONTRACTOR: STS360 Approved by: Approval Received by: Date of Approval: Date Received: Name: Name: Title: Title: Department: Department: STS360.com TXDPS: B10434601 00 HUB: 1202542335600 �j 14229 Proton Rd J Dallas, TX 75244 S T S 1 6 n (972) 392-3635 TERMS AND CONDITIONS STS360 complies with the related Terms and Conditions put forth on the Texas Department of Information Resources website. For services rendered by STS360, compliance under this Statement of Work is met by Contract #: DIR-CPO-4770 and DIR-CPO-4697 or its successive renewal by STS360 with the State of Texas Department of Information Resources. STANDARn MAINTFNAN('F AND SERVICE TERMS AND CONDITIONS 1. This is a warranty and not an insurance policy. This warranty does not take the place of the client's general liability insurance. 2. All warranties exclude remedy for damage or defect caused by abuse, tampering, vandalism, improper or insufficient maintenance, improper operation. 3. The client is responsible for any damage to any improvement, fixture or property not constructed, installed or included in maintenance contract scope by STS360 that may cause the need for repair to the STS360 installed equipment, materials, hardware, etc. (e.g. — damaged ceiling is leaking onto network equipment, STS360 should not be liable to fix the ceiling leak as well as the STS360 equipment). 4. The client will be required prior to repair of unwarranted issue to hold STS360 free of any liability from the cause of the original problem 5. Warranty does not include drainage deficiencies at the job location / location of equipment / material (e.g. — drainage is damaged on facility and run-off of rain water overwhelms drainage and therefore begins draining directly on our equipment where there'd been no point of drainage prior during project installation). 6. Warranty does not include any landscaping issues that cause loss of effectiveness of security after project acceptance (e.g. — Client decides to forego cutting back trees or plants new trees or bushes that grow in front of camera placements, diminishing intended Field of View) 7. Warranty does not include any defects or deficiency caused by materials, design, construction, or work supplied by other than the STS360 outside of the contract scope 8. Warranty does not include changes, alterations or additions made to the installation by anyone other than those performed under obligations of this warranty; 9. Warranty does not include deficiency or defects caused or made worse by the Client's, employees, patrons, or any other party than STS360 during the service contract. 10. Warranty does not cover any deficiencies or defects in workmanship, materials or structural portions normally covered by another warranty or insurance policy whether or not paid by such warranty or insurance policy (e.g. — Client employee repairs something in the electrical room, and because of poor workmanship causes pipes to burst damaging significant portions of our system and the facility / structure and owners insurance doesn't cover it, STS360 should not be liable for the cost to cover damaged equipment caused by workmanship or structural problems on the facilities) 11. Warranty does not cover deficiency or defects resulting from accidents, riot, civil commotion, terror attacks, war, or Acts of God; including but not limited to fire, explosion, smoke, water escape, windstorm, mudslide, erosion, hail, lightning, hurricanes, tsunamis, falling trees, aircraft, vehicles, flood, earthquakes, sink holes, underground springs, volcanic eruptions, saturated soils or change in the level of the under -ground water table. 12. Warranty does not cover any contamination caused or created by natural or man-made chemicals, compounds, or substances used by the client or breakdown or adverse effects of chemicals, compounds, or substances used. STS360.com TXDPS: B10434601 00 HUB:1202542335600 14229 Proton Rd Dallas, TX 75244 STS360 TS 60 (972) 392-3635 13. Warranty does not cover pest damage including but not limited to termites, rodents, cockroaches and ants 14. Warranty does not cover any damage caused by water intrusion, including but not limited to roof leaks, window sealants, plumbing 15. Warranty does not cover heat damage, damage caused from dust build up, dampness or condensation due to clients' failure to maintain adequate ventilation. 16. Warranty does not cover any loss, damages or other condition which is not a deficiency or defect of the systems functionality. 17. Warranty does not cover consequential damage: Any property damage or bodily injury which follows as a result of structural damage, or other defects covered under this warranty including defects in workmanship that was not originally installed by STS360 (e.g. — something occurs in relation to structural or poor workmanship from the client or other contractor, causing our equipment to malfunction and cause bodily or property damage, such as a camera coming loose and falling on a person or property.) 18. Warranty does not cover any loss or physically inflicted damage which is not a construction deficiency or defect, including but not limited to chips, scratches, and dents in materials, fixtures, appliances, or other types of equipment 19. Warranty does not cover failure by the client to give notice to the Contractor regarding deficiencies or defects within a reasonable time or as specified in the clients' warranty contract; 20. Warranty does not cover negligence and/or improper maintenance, or improper operation of items warranted under this warranty 21. Warranty does not cover failure of the clients or any client or third -party representative to comply with the warranty requirements of manufacturers of hardware, software, equipment, materials, or fixtures 22. Warranty does not cover any loss or damage which the client(s) have not taken reasonable timely actions to minimize; 23. Warranty does not cover any dispute received by Contractor later than 30 days after the applicable Warranty Expiration Date for claimed items of deficiency or defect; 24. Warranty does not cover any alleged deficiency or defect for which there is no evidence of deficiency or defects at the time of the claims investigation; or which has been repaired prior to a claim 25. Warranty does not cover any condition which does not result in actual physical or functional damage to the warranted equipment, materials, hardware, software, materials or fixtures, 26. Billable costs may occur if STS360 Technicians are denied entry to facility and/or when appointments are not cancelled within 24 hours of arrival. Should it be no fault of the client in the event of an unforeseen circumstance (act of God, serious incident / crime, or other unforeseen circumstance), and STS360 will excuse the charge but requests to be contacted as soon as possible to cancel the appointment. 27. STS360 cannot be held liable for unresponsiveness to work orders that are not reported and/or escalated through the proper chain of communication by OWNER in this warranty agreement. STS360.com TXDPS: 810434601 00 HUB: 1202542335600 14229 Proton Rd Dallas, TX 75244 STS360 *TS360 (972) 392-3635 AUTHORIZATION TO WORK Services or Work Product will be deemed acceptable to OWNER if it conforms in all material respects with Services described in this project or Bill of Materials. STS360 will have full responsibility for the deliverables and the tasks listed in this project or Bill of Materials. OWNER will complete a review of each submitted deliverable within five workdays from the date of delivery. OWNER feedback which indicates revisions to a deliverable are required will be addressed and re -submitted by STS360 within five workdays unless approval (in writing) for a different length of time is obtained from the OWNER or designate. OWNER will either accept or reject STS360's Services or Work Product within a reasonable number of days from performance. For this Project, Services or Work Product will be accepted or rejected within 5 days from delivery completion date. Failure to provide acceptance or rejection within 5 days will be considered acceptance of the deliverable. If OWNER gives notice of rejection, then STS360 will have an additional five days, within which to cure any deficiencies identified in writing by OWNER. IN WITNESS WHEREOF, the parties have executed this Agreement as of the day and year written below. STS360 REPRESENTATIVE SIGNATURE: Z/-� PRINT NAME: 10L.-A p� TITLE: (V P DEPARTMENT: 5 4(c i DATE: l 70 o ( Zd STS360.com 0® OWNER REPRESENTATIVE SIGNATURE: PRINT NAME: TITLE: DEPARTMENT: DATE: TXDPS:610434601 HUB: 1202542335600 M&C Review Page I of 2 A CITY COUNCIL AGEND Create New From This M&C DATE: 8/8/2023 REFERENCE NO.: **M&C 23-0613 LOG NAME: CODE: C TYPE: CONSENT PUBLIC HEARING: Official site of the City of Fort Worth, Texas FoRT WORTH 04SIGMA SURVEILLANCE Rej SUBJECT: (ALL) Authorize Execution of a Cooperative Purchasing Agreement with Sigma Surveillance, Inc. dba STS360 Using a Cooperative Agreement with Renewal Options in the Amount of $2,039,000.00 for the Information Technology Solutions Department RECOMMENDATION: It is recommended that City Council authorize execution of a Cooperative Purchasing Agreement with Sigma Surveillance, Inc. dba STS360 using a cooperative agreement with up to three renewal options in the amount of $2,039,000.00 for the Information Technology Solutions Department. DISCUSSION: On June 27, 2023, City Council authorized Mayor and Council Communication (M&C) 23-0524 for execution of a cooperative purchasing agreement with Sigma Surveillance, Inc. dba STS360 in the amount of $2,039,000.00 annually using Texas Department of Information Resources contract DIR- CPO-4770 with three options to renew. This M&C is to request authorization to execute an additional cooperative purchase agreement with Sigma Surveillance, Inc. dba STS360 (STS360) using Texas Department of Information Resources contract DIR-CPO-4697 with three options to renew. The Cooperative Purchasing Agreements executed with STS360 using DIR-CPO-4770 and DIR-CPO- 4697 will share the total annual authorization of $2,039,000.00 approved under M&C 23-0524. COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a cooperative purchase agreement satisfies State laws requiring that the local government seek competitive bids for purchase of the item. Cooperative contracts have been competitively bid to increase and simplify the purchasing power of local government entities across the State of Texas. SUCCESSOR CONTRACTS: In the event DIR-CPO-4697 is not renewed, staff would cease purchasing at the end of the last purchase agreement coinciding with the valid DIR agreement. If the City Council were to not appropriate funds for a future year, staff would stop making purchases when the last appropriation expires, regardless of whether the then -current purchase agreement has expired. The City will initially use DIR-CPO-4697 to make purchases authorized by M&C 23-0524 and this M&C. The cooperative agreement is set to expire February 24, 2025. If DIR-CPO-4697 is extended, this M&C authorizes the City to purchase similar equipment and services under the extended contract. If DIR-CPO-4697 is not extended but DIR executes a new cooperative contract with STS360 with substantially similar terms, this M&C authorizes the City to purchase the equipment and services under the new DIR contract. If this occurs, in no event with the City continue to purchase goods and services under the new agreement for more than three (3) years without seeking Council approval. BUSINESS EQUITY: A goal is not assigned when purchasing from an approved purchasing cooperative or public entity. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. http://apps.cfwnet.org/council_packet/mc review.asp?ID=31240&councildate=8/8/2O23 8/9/2023 M&C Review Page 2 of 2 AGREEMENT TERM: Upon City Council's approval, the initial term of the agreement will be effective once executed by the Assistant City Manager and will expire on February 24, 2025 in accordance with the DIR contract. The Agreement may be renewed through February 24, 2026. RENEWAL OPTIONS: This Agreement may be renewed for three (3) additional one-year renewal term, in accordance with the underlying or successive DIR, at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds are available in the current capital budget, as previously appropriated, in the Grants Cap Projects Federal Fund for the City Hall Move 100 Energy Way project and in the ITS Capital Fund for the Technology Infrastructure -IT programmable project and upon adoption of the Fiscal Year 2024 Budget by the City Council, funds will be available in the Fiscal year 2024 operating budget, as appropriated, in the Info Technology Systems Fund, to support the approval of the above recommendation and execution of the agreement. Prior to an expenditure being incurred, the Information Technology Solutions Department has the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) FROM Fund Department Account Project ID ID Submitted for Citv Manager's Office bv: Oriqinatinq Department Head: Additional Information Contact: Program Activity Budget Reference # Year (Chartfield 2) Valerie Washington (6192) Kevin Gunn (2015) Sallie Trotter (8442) Amount ATTACHMENTS 04AUTHORIZE COOPERATIVE PURCHASE AGREEMENT SIGMA SURVEILLANCE funds availabilitv.Ddf (CFW Internal) FID Table Siama Surveillance.XLSX (CFW Internal) Form 1295 2023-1027402.Ddf (CFW Internal) http://apps.cfwnet.org/council_packet/mc review.asp?ID=31240&councildate=8/8/2O23 8/9/2023 M&C Review Page I of 2 A CITY COUNCIL AGEND Create New From This M&C DATE: 8/8/2023 REFERENCE NO.: **M&C 23-0613 LOG NAME: CODE: C TYPE: CONSENT PUBLIC HEARING: Official site of the City of Fort Worth, Texas FoRT WORTH 04SIGMA SURVEILLANCE Rej SUBJECT: (ALL) Authorize Execution of a Cooperative Purchasing Agreement with Sigma Surveillance, Inc. dba STS360 Using a Cooperative Agreement with Renewal Options in the Amount of $2,039,000.00 for the Information Technology Solutions Department RECOMMENDATION: It is recommended that City Council authorize execution of a Cooperative Purchasing Agreement with Sigma Surveillance, Inc. dba STS360 using a cooperative agreement with up to three renewal options in the amount of $2,039,000.00 for the Information Technology Solutions Department. DISCUSSION: On June 27, 2023, City Council authorized Mayor and Council Communication (M&C) 23-0524 for execution of a cooperative purchasing agreement with Sigma Surveillance, Inc. dba STS360 in the amount of $2,039,000.00 annually using Texas Department of Information Resources contract DIR- CPO-4770 with three options to renew. This M&C is to request authorization to execute an additional cooperative purchase agreement with Sigma Surveillance, Inc. dba STS360 (STS360) using Texas Department of Information Resources contract DIR-CPO-4697 with three options to renew. The Cooperative Purchasing Agreements executed with STS360 using DIR-CPO-4770 and DIR-CPO- 4697 will share the total annual authorization of $2,039,000.00 approved under M&C 23-0524. COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a cooperative purchase agreement satisfies State laws requiring that the local government seek competitive bids for purchase of the item. Cooperative contracts have been competitively bid to increase and simplify the purchasing power of local government entities across the State of Texas. SUCCESSOR CONTRACTS: In the event DIR-CPO-4697 is not renewed, staff would cease purchasing at the end of the last purchase agreement coinciding with the valid DIR agreement. If the City Council were to not appropriate funds for a future year, staff would stop making purchases when the last appropriation expires, regardless of whether the then -current purchase agreement has expired. The City will initially use DIR-CPO-4697 to make purchases authorized by M&C 23-0524 and this M&C. The cooperative agreement is set to expire February 24, 2025. If DIR-CPO-4697 is extended, this M&C authorizes the City to purchase similar equipment and services under the extended contract. If DIR-CPO-4697 is not extended but DIR executes a new cooperative contract with STS360 with substantially similar terms, this M&C authorizes the City to purchase the equipment and services under the new DIR contract. If this occurs, in no event with the City continue to purchase goods and services under the new agreement for more than three (3) years without seeking Council approval. BUSINESS EQUITY: A goal is not assigned when purchasing from an approved purchasing cooperative or public entity. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. http://apps.cfwnet.org/council_packet/mc review.asp?ID=31240&councildate=8/8/2O23 8/9/2023 M&C Review Page 2 of 2 AGREEMENT TERM: Upon City Council's approval, the initial term of the agreement will be effective once executed by the Assistant City Manager and will expire on February 24, 2025 in accordance with the DIR contract. The Agreement may be renewed through February 24, 2026. RENEWAL OPTIONS: This Agreement may be renewed for three (3) additional one-year renewal term, in accordance with the underlying or successive DIR, at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds are available in the current capital budget, as previously appropriated, in the Grants Cap Projects Federal Fund for the City Hall Move 100 Energy Way project and in the ITS Capital Fund for the Technology Infrastructure -IT programmable project and upon adoption of the Fiscal Year 2024 Budget by the City Council, funds will be available in the Fiscal year 2024 operating budget, as appropriated, in the Info Technology Systems Fund, to support the approval of the above recommendation and execution of the agreement. Prior to an expenditure being incurred, the Information Technology Solutions Department has the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) FROM Fund Department Account Project ID ID Submitted for Citv Manager's Office bv: Oriqinatinq Department Head: Additional Information Contact: Program Activity Budget Reference # Year (Chartfield 2) Valerie Washington (6192) Kevin Gunn (2015) Sallie Trotter (8442) Amount ATTACHMENTS 04AUTHORIZE COOPERATIVE PURCHASE AGREEMENT SIGMA SURVEILLANCE funds availabilitv.Ddf (CFW Internal) FID Table Siama Surveillance.XLSX (CFW Internal) Form 1295 2023-1027402.Ddf (CFW Internal) http://apps.cfwnet.org/council_packet/mc review.asp?ID=31240&councildate=8/8/2O23 8/9/2023