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Home My WebLink AboutContract 60144CSC No. 60144 ADDENDUM TO PAGEFREEZER SERVICES SUBSCRIPTION TERMS BETWEEN THE CITY OF FORT WORTH AND PAGEFREEZER SOFTWARE, INC. This Addendum is entered into by and between Pagefreezer Software, Inc. ("Vendor") and the City of Fort Worth ("City"), individual referred to as "party" and collectively as the "parties." The Contract documents shall include the following: 1. The Pagefreezer Services Subscription Terms for Government; 2. The PageFreezer Privacy Policy; 3. The PageFreezer Acceptable Use Policy; 4. The Pagefreezer Order Form, and 5. This Addendum. Notwithstanding any language to the contrary in the attached Pagefreezer Services Subscription Terms for Government and the Pagefreezer Order Form (collectively referred to herein as the "Agreement"), the parties stipulate by evidence of execution of this Addendum by a representative of each party duly authorized to bind the parties hereto, that the parties hereby agree that the provisions in this Addendum below shall be applicable to the Agreement for social media archiving as follows: 1. Term. The Contract shall commence on October 1, 2023 ("Effective Date") and shall expire September 30, 2026 for a three-year "Initial Term", unless terminated earlier in accordance with the provisions of this Addendum. This Agreement may be renewed annually thereafter for one-year terms at the City's option, each a "Renewal Term." The City shall provide Vendor with written notice of its intent to renew at least thirty (30) days prior to the end of each term. The Agreement will not automatically renew without the written mutual consent of the parties and the terms of section 10.2 of the PageFreezer Services Subcription Terms for Government concerning automatic renewals are struck from the terms of the Agreement. 2. Compensation. City shall pay Vendor $5,988.00 for the first year of the Contract and $7,188.00 for each of the following two years. The total cost for the three-year Initial Term shall be $20,364. In no event shall City pay any amount in excess of $20,364 for the Initial Term. 3. Termination. The Contract will automatically terminate at the end of the initial term and subscription period unless renewed by the mutual written agreement of the parties. OFFICIAL RECORD City of Fort Worth - Social Media Archiving CITY SECRETARY FT. WORTH, TX a. Breach. If either party commits a material breach of the Agreement, the non - breaching Party must give written notice to the breaching party that describes the breach in reasonable detail. The breaching party must cure the breach ten (10) calendar days after receipt of notice from the non -breaching party, or other time frame as agreed to by the parties. If the breaching party fails to cure the breach within the stated period of time, the non -breaching party may, in its sole discretion, and without prejudice to any other right under the Agreement, law, or equity, immediately terminate the Agreement by giving written notice to the breaching party. b. Fiscal Fundina Out. In the event no funds or insufficient funds are appropriated by City in any fiscal period for any payments due hereunder, City will notify Vendor of such occurrence and the Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which funds have been appropriated. 4. Attornevs' Fees. Penalties, and Liquidated Damages. To the extent the attached Agreement requires City to pay attorneys' fees for any action contemplated or taken, or penalties or liquidated damages in any amount, City objects to these terms and any such terms are hereby deleted from the Agreement and shall have no force or effect. 5. Law and Venue. The Agreement and the rights and obligations of the parties hereto shall be governed by, and construed in accordance with the laws of the United States and state of Texas, exclusive of conflicts of law provisions. Venue for any suit brought under the Agreement shall be in a court of competent jurisdiction in Tarrant County, Texas. 6. Marketina. To the extent that the Agreement allows for the use of the City's logo, trademarks, and name in Vendor's marketing, the City objects and all such terms are null and void. 7. Sovereign Immunitv. Nothing herein constitutes a waiver of City's sovereign immunity. To the extent the Agreement requires City to waive its rights or immunities as a government entity; such provisions are hereby deleted and shall have no force or effect. 8. Vendor agrees the exclusions or limits of liability, as may be stated elsewhere in the Agreement, shall not apply to the City's claim or loss arising from any of the following: (a) Vendor's breach of its data security obligations; (b) Vendor's misuse or misappropriation of the City's intellectual property rights, (c) Vendor's indemnity obligations, or (d) any other obligations that cannot be excluded or limited by applicable law. To the extent the Agreement, in any way, requires City to indemnify or hold Vendor or any third party harmless from damages of any kind or character, City objects to these terms and any such terms are hereby deleted from the Agreement and shall have no force or effect. City of Fort Worth - Social Media Archiving 9. Insurance. Vendor agrees that insurance coverage provided to City by Vendor is sufficient for purposes of the Agreement. 10. No Debt. In compliance with Article 11 § 5 of the Texas Constitution, it is understood and agreed that all obligations of City hereunder are subject to the availability of funds. If such funds are not appropriated or become unavailable, City shall have the right to terminate the Agreement except for those portions of funds which have been appropriated prior to termination. 11. Public Information. City is a government entity under the laws of the State of Texas and all documents held or maintained by City are subject to disclosure under the Texas Public Information Act. To the extent the Agreement requires that City maintain records in violation of the Act, City hereby objects to such provisions and such provisions are hereby deleted from the Agreement and shall have no force or effect. In the event there is a request for information marked Confidential or Proprietary, City shall promptly notify Vendor. It will be the responsibility of Vendor to submit reasons objecting to disclosure. A determination on whether such reasons are sufficient will not be decided by City, but by the Office of the Attorney General of the State of Texas or by a court of competent jurisdiction. 12. Addendum Controlling. If any provisions of the Agreement, conflict with the terms of this Addendum, are prohibited by applicable law, conflict with any applicable rule, regulation or ordinance of City, the terms in this Addendum shall control. 13. Right to Audit. Vendor agrees that City shall, until the expiration of three (3) years after final payment under the Agreement, have access to and the right to examine any directly pertinent books, documents, papers and records of Vendor involving transactions relating to the Agreement. Vendor agrees that City shall have access during normal working hours to all necessary Vendor facilities and shall be provided adequate and appropriate workspace in order to conduct audits in compliance with the provisions of this section. City shall give Vendor reasonable advance notice of intended audits. (signature page follows) City of Fort Worth - Social Media Archiving ACCEPTED AND AGREED: CITY: City of Fort Worth By: _ Name:C r 1_e Ile Title: Assistant City Manager Date: 2� - --, Approval Recommended: By: VC J VW.U)� Name: 1l�. Cki e iAICtilTitle: (1- -m I W*Wj'W-%t ruJ - Attest: boo�auunn� pO % 0�F ° '�9$ v�o °-1d Ov8 o=d nEzaSQpp By: Name: Ronald P. Gonzales Title: City Secretary VENDOR: Pagefreezer Software Inc. By: W2---- Name: Peter Callaghan Title: CRO Date: September 19, 2023 City of Fort Worth - Social Media Archiving Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Name: Title: C .ef �'o- -y•�• �e► f+b-�.r Approved as to Form and Legality: By: Name: Taylor Paris Title: Assistant City Attorney Contract Authorization: M&C: OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX 1�. Pa9 efreezer Solutions - Products - Resources Find solutions and resour Company - Login Schedule a Demo Pagefreezer Services Subscription Terms for Government Pagefreezer Subscription Terms and Conditions ACCEPTANCE OF THESE TERMS AND CONDITIONS AND EXECUTION OF AN ORDER FORM REFERENCING THESE TERMS AND CONDITIONS CREATES A CONTRACT (THE "AGREEMENT") BETWEEN YOU ("END -USER") AND PAGEFREEZER SOFTWARE INC. ("PAGEFREEZER") EACH A PARTY AND TOGETHER THE "PARTIES". IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS. These Terms and Conditions were last updated on 14 February 2022 and are effective immediately upon the Effective Date of an Order Form. 1 DEFINITIONS ?"Applicable Law and Regulation" means any applicable law, rule, regulation, governmental order or decree or any legal or administrative process or proceeding. "Affiliates" means any corporation, company and/or business entity directly or indirectly controlled by, controlling or under common control with a signatory of this Agreement; "Control" means ownership of more than 50% of the total issued share capital of such entity or being entitled to appoint one or more directors to the board of directors of such entity. "End -User Data" means any and all information, content and electronic data owned or licensed, controlled and/or processed by the End -User that will be archived and stored by Pagefreezer on behalf of the End -User and/or captured and downloaded by the End -User, relevant to the provision of Services. "Effective Date" means the date of the End -User's Order Form triggering the commencement of the Subscription Term and the start of Subscription. "Knowledge Base" means the online resources for the use of Services, accessible via https-//pagefreezer.com/support/, as updated from time to time. The End -User will have access to guidance resources to ensure the most enhanced use of Services and status updates in relation to planned outages, software updates, unforeseen Service breaks and/or incidents relating to the use of Services. "Malicious Code" means internet or computer viruses, trojan horses, worms, salamis, back doors, logic bombs, time bombs, cancelbots, malwares, trapdoors, or any other harmful or malicious software codes, computer instructions, programming routines, or computer routines that may damage, vandalize, subvert, disrupt, disable, detrimentally interfere with, surreptitiously intercept, shut down or expropriate computer systems including its security data, user data or personal information. "Order Form" means the document setting out the subscription purchase by the End -User which will include a description of the Services, their functionality and pricing, any mutually agreed changes to such Services and/or amendments from time to time, the Subscription Terms and Conditions and any acceptable use policies. "Services" means those Services purchased by the End -User which are specifically outlined in the applicable Order Form; more broadly, the Services made available by Pagefreezer being Website, Social Media, enterprise collaboration messaging archiving and End -User support provided by Pagefreezer for the End -User via https://pagefreezer.com/support/. "Websites" means world wide websites registered to the End -User and/or its Affiliates and which have been registered by the End -User for use of the Services and for which Subscriptions to a Service have been purchased. "Social Media" means social media and enterprise collaboration network accounts and/or profiles which are registered to the End -User and/or its Affiliates and which have been registered for use of the Services and for which Subscriptions to a Service have been purchased. "Sitemap" means a sitemap.xml listing all links and modification dates in your website, which is published on your website and maintained by the End -User according to the specifications outlined on https://www.sitemaps.org/index.html "Subscription" means the Services outlined in the Order Form are purchased on a Subscription basis for the Subscription Term set out in the Order Form. "Subscription Term" means the period of which the provision of Services are agreed as specified in the Order Form and shall automatically renew unless cancelled by either Party. 2 PURCHASED SERVICES 2.1 Provision of Purchased Services. Pagefreezer shall make the Services available to the End -User pursuant to this Agreement and the relevant Order Form(s) during a Subscription Term. The End -User agrees that its purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Pagefreezer regarding future functionality or features. 2.2 Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services are purchased as Subscriptions, additional Subscriptions may be added to an existing Subscription Term at any time during such term and shall be prorated; (ii) the added Subscriptions shall renew subject to s10.2 unless otherwise cancelled; and (iii) Subscriptions may be reassigned to a new Website or Social Media account(s) replacing a former Website which no longer requires ongoing use of the Services. 3 USE OF THE SERVICES 3.1 Pagefreezer Services. 3.1.1 Pagefreezer shall provide the Services as specified in the Order Form subject to the following requirements, (i) the End -User will be onboarded and provided information on the use of the Services and End - User support processes in addition to a demonstration of the Knowledge Base for guidance resources and updates on the ongoing Services and (ii) the Pagefreezer Services store and back-up the archived data in a designated Pagefreezer datacenter (which are located in the USA, Canada and the Netherlands). During the period of Subscription Pagefreezer will not override, change or destroy any archived copy except in connection with migrating the archive to another storage device and only after a copy has been placed on such storage device to which the archive is being migrated. 3.1.2 Access to certain portions of the Services requires registering an account with Pagefreezer (each, an "Account"). Following verification of your identity, the End -User shall select a username and password ("Login Information") for their Account. The End -User is responsible for managing and ensuring the security, con?dentiality and authorized use of its Account's Login Information and are prohibited from sharing its Login Information or its Account. Pagefreezer strongly recommends that the End -User keep Login Information confidential, and shall notify Pagefreezer promptly of unauthorized access or use of its Account. In the event Pagefreezer, at its sole discretion, considers the End -User's Account to be vulnerable or to have been accessed or used inappropriately it may immediately cancel and terminate access to the Account without notice. 3.2 Litigation Hold. If the End -User wishes to place a litigation hold on some or all of the End -User Data archived by Pagefreezer for Services limited to Social Media this can be done by the End -User directly via the Account, for Services that include Website please send an email to support@pagefreezer.com identifying the pages and dates to be held or provide notice using the web form made available on our website. Within one (1) business day after receipt of a request, we will confirm that we have received your request by sending an email to the relevant email address we have on file. Within two (2) business days after receipt of a request, we will flag those pages and dates so that they are identified as not to be deleted and confirm to you by email that the request has been completed. Within three (3) business days after the receipt of a request, We will export the pages and dates identified by you from the archives stored on our servers (the cost of this Service is price per gigabyte of the data exported). We will export the data in a printable format and/or its native format including the digital signatures and timestamps. We may change the process for implementing a litigation hold and shall update the Knowledge Base from time to time accordingly. Please consult the Knowledge Base for up to date information on these procedures. 3.3 Your Responsibilities. The End -User shall (i) be responsible for making each Website or Social Media available for archiving by Pagefreezer, (ii) be solely responsible for the accuracy, quality, integrity and legality of End -User Data and of the means by which the End -User acquired End -User Data, use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Pagefreezer promptly of any such unauthorized access or use, (iii) ensure that all Website pages or Social Media accessed by our Services are accessible from Internet without restrictions and that Pagefreezer software and Services are granted access to all of your Websites or Social Media, (iv) ensure that its Website contains a valid XML Sitemap, which is updated at least once per day containing an accurate list of all web page URLs in its Website that it requires Pagefreezer to access for the purpose of providing the selected Services, (v) specify your Websites or Social Media to be within the scope of our Services, ensure that your Websites or Social Media and each individual page within the scope of our Services are accessible to our software and Services and resolve any network problems, server overload or availability problems, or any other technical issues that may affect the accessibility and availability of your Websites or Social Media, (vi) arrange for any export of data from the archives stored on our server that you wish to obtain, (vii) use the Services only in accordance with the guidance found at the Knowledge Base and Applicable Law and Regulation, (viii) request an export of End - User Data from our servers after the termination of this Agreement subject to s10.5 (Return of Your Data) and (ix) be responsible for verifying and ensuring that under Applicable Law and Regulation the data generated by our Services are admissible in court proceedings or any other legal proceedings that you may wish to utilize the data. The End -User shall not store anything on its Websites or Social Media registered for Services that Pagefreezer cannot lawfully copy. 3.5 Third Party Services. For Services that Pagefreezer provides that capture data collected from Youtube, the Youtube Terms of Service (YouTube Terms of Service) and the Google Privacy Policy (Privacy & Terms — Google) apply. 4 FEES AND PAYMENT FOR PURCHASED SERVICES 4.1 Fees. The End -User shall pay all fees specified in any and all associated Order Forms except as otherwise specified herein or in any associated Order Form ("Subscription Fees"), (i) Subscription Fees are payable as quoted in the Order Form but for avoidance of doubt where a currency is not specified all Subscription Fees shall be payable in United States Dollars (USD) excluding any applicable taxes (ii) Subscription Fees are based on Services purchased and not actual usage, (iii) payment obligations may not be canceled and Subscription Fees paid are non-refundable, and (iv) the number of Websites or Social Media Subscriptions purchased cannot be decreased during the relevant Subscription Term stated on the Order Form. Subscription Fees are based on monthly periods that begin on the on the Effective Date triggering the start of the Subscription Term and each monthly anniversary thereof; fees for Subscriptions added at any time during a monthly period will be charged for that full monthly period and then for the following monthly periods that remain in the Subscription Term. 4.2 Invoicing and Payment. We will invoice the End -User in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due 30 days from the date specified on the invoice ("Invoice Date"). The End -User is responsible for providing and maintaining complete and accurate billing and contact information. 4.3 Overdue Charges. Any payment not received by the Invoice Date, after provision of written notice of such payment default and ten (10) business days to cure such default at Pagefeezer's discretion will be subject to (a) accrued late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law (whichever is lower) from the date such payment was due until the date of payment and/or (b) a condition on future Subscription renewals and Order Forms on payment terms shorter than those specified in s4.2 (Invoicing and Payment). 4.4 Suspension of Service and Acceleration. If any amount owing by the End -User under this or any other Agreement for Services is 30 or more calendar days overdue, and after provision of written notice of such payment default and allowing ten (10) business days to cure such default Pagefreezer may, without limiting any other rights and remedies, accelerate any unpaid fee obligations under such Agreements so that all such obligations become immediately due and payable, and suspend any and all Services to the End -User until such amounts are paid in full. 4.5 Payment Disputes. Pagefreezer shall not exercise its rights under s4.3 (Overdue Charges) or 4.4 (Suspension of Service and Acceleration) if the applicable charges are under reasonable and good -faith dispute and the End -User is cooperating diligently to resolve the dispute. 4.6 Taxes. Unless otherwise stated, Subscription Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). The End - User is responsible for paying all Taxes associated with all purchases hereunder. If Pagefreezer has the legal obligation to pay or collect Taxes for which the End -User is responsible under this section, the appropriate amount shall be invoiced to and paid by the End -User, unless it provides Pagefreezer with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Pagefreezer is solely responsible for taxes assessable against it and based on its income, property and employees. 5 PROPRIETARY RIGHTS 5.1 Pagefreezer Property. 5.1.1 Subject to the limited rights expressly granted under the Agreement, Pagefreezer retains all rights, title and interest in the Service, including but not limited to copyrights, copyrightable works, patents, patent rights, trademarks, trade names and trade secrets ("Intellectual Property Rights"). The Agreement does not convey any right, title or interest in, or constitute the sale of any right to the Service or any related software used as part of the performance of the Service. ?5.1.2 The End -User shall not (i) permit any third party to access the Services except as explicitly permitted by this Agreement, create derivative works based on the Services; (ii) copy, frame or mirror any part or content of the Services, other than copying or framing on its own intranets or otherwise for its own internal business purposes; (iii) reverse engineer the Services; or (iv) access the Services in order to build a competitive product or service, or copy any features, functions or graphics of the Services. 5.2 End -User Property. The End -User retains all right, title and interest in any End -User Data that you upload or share through the Service. The Agreement does not convey any right, title or interest in, or constitute the sale of any right to End -User property, and the End -User represents and warrants that all consents, licenses and rights necessary to license its property are obtained prior to sharing any of its property with Pagefreezer. Pagefreezer shall not use or access End -User property except in connection with the Service and you hereby grant us a limited and revocable license to your property under all copyright, trademark, trade secret, patent, privacy and publicity rights and any other intellectual or industrial property rights you own or control to use, display, modify, record, translate, transmit or otherwise exploit in order to facilitate the provision of Service together with a non-exclusive right to End -User trademarks and logos for use strictly in Pagefreezer marketing and to promote that the End -User is using Pagefreezer Services. The End -User sends and shares its property at its own risk. 5.3 Suggestions. The End -User grants Pagefreezer a royalty -free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by the End -User relating to the operation of the Services. 6 DATA PROTECTION & ACCEPTABLE USE 6.1 Use of Pagefreezer Services is subject to the Privacy Policy which can be found here https://pagefreezer.com/privacy-policy/ 6.2 Use of Pagefreezer Services is subject to the Acceptable Use Policy which can be found here https://pagefreezer.com/acceptable-use/ 7 REPRESENTATIONS, WARRANTIES AND DISCLAIMERS? 7.1 Pagefreezer Representations. Pagfreezer shall make the Purchased Services available on a daily basis except in the event of planned downtime and any unforeseen software update requirements which will be notified to the End -User via the Knowledge Base. We will provide the Purchased Services only in accordance with Applicable Law and Regulation. 7.2 Pagefreezer Warranties 7.2.1? Pagefreezer represents, warrants and covenant that the Services (and any parts and materials thereof) will (i) be delivered by competent personnel in a professional and workmanlike manner, according to best practice industry standards; (ii) be of good material and workmanship; (iii) be sufficient and fit for purpose; (iv) be performed in compliance with the requirements of Applicable Law and Regulation; (v) do not infringe or misappropriate any United States or foreign patent, trademark, trade secret, copyright or any other proprietary, Intellectual Property, industrial property, or contract right held by any third party; (vi) will comply with all applicable foreign, federal, state or local statutes, laws and regulations governing advertising, data collection, privacy, security and other business practices; (vii) will not otherwise expose either party to criminal or civil liability, and (viii) materially conform with the specifications (if any) set forth in the description of the Services and be consistent with any samples of Services provided. ?7.2.2 Pagefreezer represents, warrants, and covenant that: (i) performance under this Agreement shall at all times conform to prevailing professional and ethical standards; (ii) due care and commercially reasonable efforts shall be utilized in the performance of this Agreement; and (iii) we are under no obligation or restriction that would conflict with our provision of Services. For any breach of either such warranty, Your exclusive remedy shall be as provided in s10.3 (Termination for Cause) and s10.4 (Refund or Payment upon Termination) below. 7.3 End -User Representations. The End -User represents and warrants that: (a) all necessary information is provided to us during your use of Purchased Services; (b) it has authority to provide such information to us; and (c) it has authorization to make payments using the payment details provided. The End -User agrees to provide us with documents to verify identity and personal or business details upon request. Any information that we collect from you is subject to the Pagefreezer Privacy Policy. 7.4 End -User Warranties. ?7.4.1 The End -User warrants that it owns the Website and Social Media registered for Services. By registering for Services, you warrant that you have the right to, and hereby grant, Pagefreezer permission to access your Websites or Social Media with Services, including, but not limited to, archiving your Website, sub - sites, Website pages and/or Social Media. 7.4.2 The End -User shall not (i) permit any third party to access the Services except as permitted in the Agreement, (ii) create derivative works based on the Services, (iii) copy, frame or mirror any part or content of the Services, other than copying or framing on End -User intranets or otherwise for the End -User's internal business purposes, (iv) reverse engineer the Services, or (v) access the Services in order to build a competitive product or service or to copy any features, functions or graphics of the Services. 7.5 Mutual Warranties. Each Party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) will not intentionally transmit to the other party any Malicious Code. Each party will utilize reasonable efforts to detect and remove Malicious Code from any materials subject to this Agreement by using virus scanning or other similar tools and techniques. 7.6 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BYAPPLICABLE LAWS. 8 MUTUAL INDEMNIFICATION 8.1 Indemnification by Pagefreezer. Pagefreezer shall defend the End -User against any claim, demand, suit, or proceeding ("Claim") made or brought against them by any third party alleging that the use of the Services as permitted by the Agreement infringe or misappropriate the intellectual property rights of such third party, and shall indemnify the End -User for any damages finally awarded against, and for reasonable attorney's fees incurred by it in connection with any such Claim; provided, that the End -User (a) promptly provide Pagefreezer with written notice of the Claim; (b) give Pagefreezer sole control of the defense and settlement of the Claim (provided that we may not settle any Claim unless the settlement unconditionally releases you of all liability); and (c) provide Pagefreezer all necessary and reasonable assistance, at Pagefreezer's expense. 8.2 Indemnification by the End -User. The End -User shall defend Pagefreezer against any Claim made or brought against them by a third party alleging that End -User Data, or the End -User's use of the Services in violation of this Agreement, infringe or misappropriate the intellectual property rights of such third party or violate Applicable Law and Regulation, and shall indemnify Pagefreezer for any damages finally awarded against, and for reasonable attorney's fees incurred by them in connection with any such Claim; provided, that Pagefreezer (a) promptly provide written notice of the Claim; (b) give sole control of the defense and settlement of the Claim (provided that you may not settle any Claim unless the settlement unconditionally releases Pagefreezer of all liability); and (c) provide the End -User with all necessary and reasonable assistance, at the End -User's expense. 9 LIMITATION OF LIABILITY 9.1 Disclaimer. THE SERVICE IS PROVIDED TO THE END -USER "AS IS" AND PAGEFREEZER AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND ASSIGNS (COLLECTIVELY, THE "COMPANY PARTIES"), DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION, FITNESS FOR A PARTICULAR PURPOSE, NON -INFRINGEMENT OF THIRD -PARTY RIGHTS OR COMPLIANCE WITH LAWS WITHIN THE END -USER'S JURISDICTION. WITHOUT LIMITING THE FOREGOING, THE COMPANY PARTIES MAKE NO REPRESENTATION OR WARRANTY THAT USE OF THE SERVICE WILL NOT INFRINGE ANY COPYRIGHT, PATENT, TRADEMARK LAW OR OTHER RIGHTS HELD BY A THIRD PARTY. FURTHER AND WITHOUT LIMITING THE FOREGOING, THE COMPANY PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE, SERVICES PERFORMED AND PRODUCTS PROVIDED BY THE COMPANY PARTIES OR OTHER THIRD PARTIES, WILL COMPLY WITH APPLICABLE LAWS WITHIN THE END -USER JURISDICTION, MEET END -USER REQUIREMENTS, NOT CAUSE DAMAGE TO THE END -USER, IT'S PROPERTY OR PROPERTY OF OTHERS, OR THAT OPERATION OF THE SERVICE WILL BE UNINTERRUPTED, CONTINUOUSLY AVAILABLE, ERROR FREE OR WILL NOT HARM YOUR COMPUTER OR MOBILE DEVICE OR RESULT IN LOST DATA. THE COMPANY PARTIES MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES REGARDING: (A) SATISFACTION WITH THE SERVICES; (B) THAT THE SERVICES WILL ALWAYS BE AVAILABLE AND ERROR FREE; OR (C) THAT THE COMPANY WILL PROMPTLY RESPOND TO ANY INQUIRIES OR SUBMISSIONS. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY THE COMPANY PARTIES WILL CREATE ANY WARRANTYAND YOU SHALL NOT RELY EXCLUSIVELY UPON SUCH ADVICE OR INFORMATION. YOU BEAR THE ENTIRE RISK AS TO THE PERFORMANCE, OPERATION AND QUALITY OF THE SERVICE. 9.2 Limitation of Liability. THE COMPANY PARTIES SHALL NOT BE LIABLE TO THE END -USER FOR ANY CLAIM, LOSS OR DAMAGE OF ANY KIND ARISING OUT OF OR IN CONNECTION TO THE SERVICE OR THIRD -PARTY SERVICES, INCLUDING WITHOUT LIMITATION DIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES. TO THE EXTENT THAT THE ABOVE LIMITATION OF LIABILITY IS NOTAPPLICABLE IN YOUR JURISDICTION, ANY CLAIM THAT YOU MAY HAVE AGAINST THE COMPANY PARTIES MUST BE COMMENCED NO LATER THAN SIX (6) MONTHS AFTER THE DAY ON WHICH THE CLAIM IS DISCOVERED OR OUGHT TO HAVE BEEN DISCOVERED BY THE END -USER. ? 9.3 Maximum Aggregate Liability. THE MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE CONTRACT OR THE USER TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY END -USER HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING WILL NOT LIMIT END -USER'S PAYMENT OBLIGATIONS UNDER s4 OF THESE TERMS AND CONDITIONS. 9.4 Additional Limits on Our Liability. We are not responsible for: the End -User's (i) Website or any Website pages or Social Media data being excluded from the Services due to the access limits placed on Website, sub - site, page, Social Media and/or End -User Data, (ii) any missing webpages or data in the Website archive if your Sitemap is not available or not updated with an accurate list of your Website URLs at least once per day, (iii) Website, any sub -site, page, Social Media and/or End -User Data excluded from the Services due to not being specified by the End -User as being in scope of Services, (iv) Website, any sub -site, page, Social Media and/or End -User Data excluded from the Services due to Internet and/or network problems, a server overload, availability, and/or accessibility problems, or due to any other technical problems that may affect availability and/or accessibility of the End -User Website, any sub -site, page, Social Media and/or End -User Data, (v) any negative effect on the End -User by the Pagefreezer Website being offline from time to time for maintenance, (vi) loss of End -User Data after the termination of this Agreement where the End -User has failed to request an export of End -User Data from Pagefreezer systems within the data hold period specified in s10.5 (Return of Your Data), (vii) refusal for any court, law enforcement agency, or dispute resolution venue to accept or recognize for any purpose the data generated by the Services and (viii) limitations to collect certain data sets or messages from Social Media accounts due to limitations that Social Media providers put on their Social Media APIs to access such data sets or messages, or rate limitations imposed by Social Media vendors on their APIs. 9.5 End -User Waiver. The End -User hereby waives and shall not assert any claim, suit, demand, proceed or allegation of any nature whatsoever against the Company Parties (or any of their respective officers, directors, managers, employees or contractors) arising out of or in connection to the use of the Service and the Company Parties are not liable for any direct, special, indirect, incidental, exemplary, punitive, or consequential damages, or any other damages of any kind. Without limiting the foregoing, the Company Parties are not responsible for any damages caused by or resulting from your reliance on the Service, or that result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access systems. 10 TERM AND TERMINATION 10.1 Term of Agreement. This Agreement commences on the Effective Date of the Order Form and continues for the duration of the Subscription Term and any subsequent Renewal Term(s). 10.2 Renewal & Cancellation of Subscriptions. (i) The Subscription Term shall automatically renew for additional periods equal to the expiring Subscription Term or one (1) year whichever is shorter ("Renewal Term"), unless either party gives the other written notice of cancellation at least 30 calendar days before the end of the applicable Subscription Term; (ii) The per -unit pricing during any such Renewal Term shall be the same as that during the Subscription Term unless Pagefreezer have provided written notice of price amendments at least 30 days before the end of the Subscription Term, in which case any amendments to the pricing shall be effective at start of the Renewal Term and shall continue thereafter; and (iii) Any increase to pricing shall not exceed 10% over the pricing agreed for the Subscription Term except where the pricing was designated in the applicable Order Form as promotional or one-time. 10.3 Termination for Cause. Either Party may terminate this Agreement (i) upon 30 days written notice of a material breach if such breach remains uncured at the expiration of such period; or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. 10.4 Refund or Payment upon Termination. (i) Upon cancellation of Services in the event of termination for convenience subject to 10.2(i) Pagefreezer shall not refund the End -User any prepaid fees covering the remainder of the Subscription Term or any current Renewal Term owing from the date of cancellation to the end of any such Subscription or Renewal Term ("Cancellation Date"); (ii) Upon Termination For Cause by Pagefreezer the End -User shall pay any unpaid fees covering the remainder of the Subscription Term or any relevant Renewal Term immediately from the date of notice of termination to the expected expiration date of any such Subscription or Renewal Term ("Termination Date"); (iii) In no event shall any cancellation or termination relieve the End -User of the obligation to pay any fees payable to Pagefreezer for the period prior to the Cancellation Date or Termination Date whichever should apply. 10.5 Return of Your Data. (i) Any request for return of End -User Data must be made no later than 30 calendar days after the Termination or Cancellation Date and shall be subject to applicable fees ("Data Export Fees"); (ii) Pagefreezer will make available to the End -User a downloadable file End -User Data in the native file formats along with attachments in their native formats; (iii) Return of Data shall be subject to Data Export Fees at the following rate: $500.00 (five hundred United States Dollars) for the first 200GB (200 GigaBytes) and then $50.00 (fifty United States Dollars) for every 10GB (10 GigaBytes) thereafter; (iv) If a request for return of data is not made within the 30 day period post either the Termination or Cancellation Date, Pagefreezer shall have no obligation to maintain or provide any End -User Data and may at our own discretion and when permitted by Applicable Law and Regulation, delete all End -User Data without notice or confirmation; (v) Should the End -User elect to purge all End -User Data and require confirmation or destruction on or before a specific date, Pagefreezer shall destroy the Data and provide the End -User with a Certificate of Destruction for a one-time fee of $300.00 (three hundred United States Dollars). 10.6 Surviving Provisions. s4 (Fees and Payment for Purchased Services), s5 (Proprietary Rights), s7 (Representations, Warranties and Disclaimer), s8 (Mutual Indemnification), s9 (Limitation of Liability), s10.4 (Refund or Payment upon Termination), s10.5 (Return of Your Data) 11 (Notices), s12 (Governing Law and Jurisdiction) and s13 (General) shall survive any termination or expiration of this Agreement. 11 NOTICES All notices shall be in writing and shall be deemed to have been served and effective upon: (i) personal delivery; (ii) the second business day after mailing if by post; (iii) the second business day after sending by confirmed facsimile; (iv) the first business day after sending by email, provided email shall not be sufficient for notices subject to s 11.3 or any notice of Claim subject to s9 of these Terms and Conditions; (v) notices to the End -User shall be addressed to the system administrator designated by them for their relevant Account, and in the case of billing -related notices, to the relevant billing contact designated by the End -User. 12 GOVERNING LAW AND JURISDICTION 12.1 General. This Agreement and the relationship between the Parties shall be governed by the laws of the State of the End -User's jurisdiction, excluding its conflicts of law provisions. The Parties agree to submit to the personal and exclusive jurisdiction of the courts located within the State of the End -User's jurisdiction, to resolve any dispute or claim arising from this Agreement. 12.2 Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement. 13 GENERAL PROVISIONS 13.1 Export Compliance. Each party shall comply with the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Services. Without limiting the foregoing, each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports. 13.2 Relationship of the Parties. This Agreement will not be construed as creating a partnership, joint venture, or agency relationship or as granting a franchise. The Parties are performing their obligations under these Terms and Conditions as independent contractors. At no time will either Party have any right, power or authority to create any obligation or responsibility on behalf of the other Party. ?13.3 No Third -Party Beneficiaries. There are no third -party beneficiaries to this Agreement. ?13.4 Waiver and Cumulative Remedies?. No failure or delay by either Party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated in these Terms and Conditions, the remedies provided under the Agreement are in addition to, and not exclusive of, any other remedies a Party may be entitled to seek at law or in equity. ?13.5 Severability and Waiver?. If any provision of the Agreement or Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law with remaining provisions of the Agreement in full force and effect. No failure or delay by a party in exercising any right, power or remedy under the Agreement constitutes a waiver. ?13.6 Assignment. Neither party may assign this Agreement or the rights granted hereunder without the prior written consent of the other, except that a party may assign this Agreement to any successor to the business of the party by merger, consolidation, or sale of assets or to any corporation controlling, controlled by, or under common control of the Party and provide Pagefreezer with reasonable notice of any such assignment. ?13.7 Entire Agreement; Modification. (i) This Agreement shall constitute an Entire Agreement between the Parties and supersedes all prior agreements and/or representations between the Parties relating to the provision of Services. Both Parties acknowledge that they have had the opportunity to have this Agreement reviewed by competent counsel; (ii) Any change, modification or amendment to this Agreement must be in writing and signed by both parties in order to be effective. No terms, provisions, or conditions of any other document will have any effect on the obligations of the parties under or otherwise modify this Agreement; (iii) To the extent, if any, the Terms and Conditions conflict with any Order Form or any other of Pagefreezer document, the terms contained herein shall be controlling and any additional terms presented in any other documents shall be null and void; and (iv) To the extent, if any, these Terms and conditions conflict with any language contained in any exhibit of any other incorporated document, these Terms and Conditions shall prevail. 13.8 Changes or Updates To Terms and Conditions. Pagefreezer reserves the right to modify these Terms and Conditions at any time (each, an "Update") and shall inform you of each Update. After informing you of an Update, you are deemed to accept any Update by continuing to use the Service unless you cancel the Service. Unless otherwise stated, an Update is automatically effective 30 calendar days from the date of notification of such Update. 13.9 Force Majeure. No delay or default in performance of any obligation by either Party shall constitute a breach of this Agreement to the extent such default or delay is caused, directly or indirectly, by an event beyond the reasonable control of the party unable to perform, including fire, flood, earthquake, elements of nature, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, failure of the Internet or strikes, lockouts or labor difficulties ("Force Majeure Event"). The party affected by an event of Force Majeure Event, upon giving prompt notice to the other party, shall be excused from performance hereunder on a day to day basis to the extent of such prevention, restriction, or interference (and the other party shall likewise be excused from performance of its obligations on a day to day basis to the extent that such obligations relate to the performance so prevented, restricted, or interfered with); provided that the party so affected shall use commercially reasonable efforts to avoid or remove such cause of non-performance and to minimize the consequences thereof and both parties shall resume performance hereunder forthwith upon removal of such cause. However, if the period of nonperformance exceeds ten (10) business days from the receipt of notice of the Force Majeure Event, the party whose ability to perform has not been affected may, by giving written notice, terminate this Agreement without cause and may be subject to refunds for prepaid, unused Services. HOME 1-888-916-3999 support@pagefreezer.com RESOIRCES BLOG Head Office: #500-311 Water Street ABOUT US Vancouver, BC V6B 1 B8 Canada CONTP CT US Europe Office: Van Leeuwenhoekpark 1 - Office 5 2611 DW, Delft The Netherlands UK Office: +44 20 3744 7173 Australia Office: +61 (07) 3186 2199 Subscribe to our Blog Get targeted Industry news, great tips and valuable insights Business Email email address I would like to receive best practices and resources about: O Information Governance O Pagefreezer News ❑ eDiscovery O Legal Investigation O Government Social Media and Communications (--)Enterprise Collaboration Subscribe ©2024 Pagefreezer Software Inc. All Rights Reserved. Privacy Policy and Acceptable Use Policy. Commercial use and distribution of the contents of this website is not allowed without express and prior written consent of Pagefreezer Software Inc. subject to existing copyright exceptions and limitations. GSA a Pagefreezer Solutions - Products - Resources Find solutions and resour xT Company Login cs:c hedule a Demo Last Updated: 6 March 2024 This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for our Services. If we believe a violation of the policy is deliberate, repeated or presents a credible risk of harm to other users, our customers, the Services or any third parties, we may suspend or terminate your access. This policy may change as Pagefreezer grows and evolves, so please check back regularly for updates and changes. Capitalized terms used below but not defined in this policy have the meaning set forth in the Pagefreezer Privacy Policy. Do: • comply with all Subscription Terms and Conditions, including the terms of the Privacy Policy and of this Acceptable Use Policy; • comply with all applicable laws and governmental regulations, including, but not limited to, all intellectual property, data, privacy, and export control laws, and regulations promulgated by any government agencies, including, but not limited to, the U.S. Securities and Exchange Commission, and any rules of any national and other securities exchanges; • upload and disseminate only Customer Data to which Customer owns all required rights under law and under contractual and fiduciary relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements) and do so only consistent with applicable law; • use commercially reasonable efforts to prevent unauthorized access to or use of the Services; keep passwords and all other login information confidential; • monitor and control all activity conducted through your account in connection with the Services; • promptly notify us if you become aware of or reasonably suspect any illegal or unauthorized activity or a security breach involving your accounts or teams, including any loss, theft, or unauthorized disclosure or use of a username, password, or account; and • comply in all respects with all applicable terms of the third party applications, including any that Customer elects to integrate with the Services that you access or subscribe to in connection with the Services. Do Not: • permit any third party that is not an Authorized User to access or use a username or password for the Services; share, transfer or otherwise provide access to an account designated for you to another person; • use the Services to capture or archive and store any Customer Data that may infringe upon or misappropriate someone else's trademark, copyright, or other intellectual property, or that may be tortious or unlawful; • upload to, or transmit from, the Services any data, file, software, or link that contains or redirects to a virus, Trojan horse, worm, or other harmful component or a technology that unlawfully accesses or downloads content or information stored within the Services or on the hardware of Pagefreezer or any third party; • attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, integrity, or performance of the Services (including any mechanism used to restrict or control the functionality of the Services), any third party use of the Services, or any third party data contained therein (except to the extent such restrictions are prohibited by applicable law); • attempt to gain unauthorized access to the Services or related systems or networks or to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection or monitoring mechanisms of the Services; • access the Services in order to build a similar or competitive product or service or copy any ideas, features, functions, or graphics of the Services; use the Services in any manner that may harm minors or that interacts with or targets people under the age of thirteen; • use the Services to engage or generally engage in activity that incites or encourages violence or hatred against individuals or groups; • use the Services to capture or archive and store any Customer Data that may be illegal and/or include inappropriate or disturbing content, including but not limited to child molestation, child abuse, rape and sexual assault, pornographic images and videos, weapons use and trafficking, kidnapping and human trafficking, war crimes, death or dying, self -harm or suicide, drug use and/or animal cruelty and death. • impersonate any person or entity, including, but not limited to, an employee of Pagefreezer, an administrator or any Authorized User of the Account, or falsely state or otherwise misrepresent your affiliation with a person, organization or entity; • use the Services to provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by Canada and/or the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act or other laws and regulations concerning national security, defense or terrorism; • access, search, or create accounts for the Services by any means other than our publicly supported interfaces; • sublicense, resell, time share or similarly exploit the Services except where expressly permitted to do so; • use the Services for consumer purposes, as Pagefreezer is intended for use by businesses and organizations; • use contact or other user information obtained from the Services (including email addresses) to contact Authorized Users or any individual subject to archived Customer Data outside of the Services without their express permission or authority or to create or distribute mailing lists or other collections of contact or user profile information for such individuals for use outside of the Services; or • authorize, permit, enable, induce or encourage any third party to do any of the above. Contacting Pagefreezer Please also feel free to contact us if you have any questions about Pagefreezer's Acceptable Use Policy. You may contact us at legal@pagefreezer.com or at our mailing address below: Pagefreezer Software Inc. 500-311 Water St Vancouver, BC V61B 1 B8 Canada HOME 1-888-916-3999 support@pagefreezer.com RESOIRCES BLOG Head Office: #500-311 Water Street ABOUT US Vancouver, BC V6B 1 B8 Canada CONTP CT US Europe Office: Van Leeuwenhoekpark 1 - Office 5 Subscribe to our Blog 2611 DW, Delft The Netherlands Get targeted Industry news, great tips and valuable insights Business Email UK Office: email address +44 20 3744 7173 1 would like to receive best practices and resources about: Australia Office: O Information Governance +61 (07) 3186 2199 O Pagefreezer News ❑ eDiscovery O Legal Investigation O Government Social Media and Communications ❑ Enterprise Collaboration Subscribe ©2024 Pagefreezer Software Inc. All Rights Reserved. Privacy Policy and Acceptable Use Policy. Commercial use and distribution of the contents of this website is not allowed without express and prior written consent of Pagefreezer Software Inc. subject to existing copyright exceptions and limitations. GSA Q Pagefreezer Solutions - Products - Resources Find solutions and resour Company - Login XT C Schedule a Demo Privacy Policy • How This Privacy Policy Applies • Information We Collect And Receive • How We Use Information • Data Retention • How We Share and Disclose Information • Security • Age Limitations • International Data Transfers • Identifying the Data Controller and Processor • Your Rights • Changes to This Privacy Policy • Data Protection Authority • Contacting Pagefreezer Data Subject Request Policy • Requests for Customer Data by Individuals • Requests for Customer Data by Legal Authority • Customer Notice • Domestication and International Requests PRIVACY POLICY Effective: April 29, 2022 This Privacy Policy describes how Pagefreezer collects, uses and discloses information and what choices you have with respect to the information. When we refer to "Pagefreezer", we mean the Pagefreezer Software Inc. entity that acts as the controller or processor of your information, as explained in more detail in the Identifying the Data Controller and Processor section below. How This Privacy Policy Applies This Privacy Policy applies to Pagefreezer's archiving and monitoring services across websites, social media platforms, enterprise collaboration platforms, including WebPreserver and other related business operations (collectively, the "Services"), Pagefreezer.com (the "Website") and any other interactions (e.g., customer service inquiries, user onboarding, correspondence with us including but not limited to conference calls, emails etc.) you may have with Pagefreezer. By using the Services, Website or any other aspect of Pagefreezer's business, you are agreeing to the terms of this Policy. This Privacy Policy does not apply to any third -party applications or software that integrate with the Services through the Pagefreezer platform ("Third -Party Services"), or any other third -party products, services or businesses. In addition, a separate agreement governs delivery, access to and use of the Services (the "Customer Agreement"), including the processing of all archived content collected through Services accounts (collectively, "Customer Data"). The organization, enterprise and/or end -user (e.g., your employer, another entity or person) that entered into the Customer Agreement ("Customer") controls its instance of the Services ("User Account") and any associated Customer Data. If you have any questions about specific Account settings and privacy practices, please contact the Customer of which the Account belongs to. Information We Collect and Receive Pagefreezer may collect and receive Customer Data and other information and data ("Other Information") in a variety of ways: 1. Customer Data. Customers are granted access to Services by entering a Customer Agreement and creating a User Account. Pagefreezer may routinely collect Customer Data when the Customer is using the Services in the following ways: • In order to provide Services, Pagefreezer collects data automatically from: websites, web pages and blogs (both public and 1 d protected websites), social media networks and enterprise collaboration platform user profiles, group pages and private mess,.,-., including SMS, mobile messaging apps (such as Whatsapp and Signal etc) from User Accounts we have been requested to by the Customer for the purpose of collecting, monitoring, archiving and managing archived data on behalf of Customers, through the Pagefreezer web platform; • For website archiving, we collect public information contained on websites and blogs, and if you have subscribed to archive password protected websites that require authentication (such as Intranets), we also collect confidential information available on these web pages; • For social media and enterprise collaboration platforms, when you authenticate accounts to integrate with Pagefreezer, you give permission for Pagefreezer to collect and store social media posts, comments, private chat messages, attachments and files posted to enterprise collaboration platforms chats (including images, video or documents) and instances permitted by the agreement and API access tokens for this authentication; • We process Customer Data to provide Services such as displaying the content in the web platform UI and to provide functionality such as export, search, monitoring and alerts, etc. 2. Other Information. Pagefreezer also collects, generates and/or receives Other Information: • User Account information for use of Services and contact information: to create or update a User Account, a Customer will be required to directly supply Pagefreezer with name, with an email address, password, domain and/or similar account details which include personal information. Customers that purchase a paid subscription to Services provide Pagefreezer (or its payment processors) with billing details such as credit card information, banking information and/or a billing address. In addition, the Pagefreezer team will collect Customer information directly from any potential Customers ("Prospect") including name, phone number, an email address and/or similar account details which include personal information while working through sales discussions. • We collect and store the passwords entered for the Pagefreezer web platform User Account and WebPresever account including passwords for any social media accounts being archived as part of the Services. All credentials are encrypted and passwords are salted and hashed; only the hash is stored in our system. • Once a User Account is established, the application administrator will have the power to register additional users (as it r( and at its own discretion) (an "Authorized User") and will provide to Pagefreezer (in the platform or directly) the neces:. account information including name, email and role of the Authorized User and any additional users. • We use in -product analytics tools to monitor user experience and allow us to improve our product offering, these tools collect information such as,IP address, Geographic location, Device type, User actions such as, monitoring user activity, product events tracking (including forms filled out in -product) in -product surveys including information that user may input regarding evaluation of use of product. • We do not knowingly collect any other personal information. Any additional confidential or personal information is only collected if published to websites we archive for the Customer or if shared by users within the authenticated social media accounts or enterprise collaboration platforms Pagefreezer archives on the Customer's behalf. • Usage information: • Services metadata. When a User Account or Authorized User interacts with the Services, metadata is generated that provides additional context about the way User Accounts work. For example, Pagefreezer automatically records user logins and usage information in the Pagefreezer web platform including the actions performed (including, but not limited to user logins, exports, changes to profiles, creation of alerts, and the dates and times of the access or use of the Service) to provide the User Account administrator with the platform audit log. • Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data. If the User Account has enabled IP Whitelisting Security settings, the IP or IP ranges you provide to us will be stored in our system. • Device information. Pagefreezer collects and stores information (using Third Parties) about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings. • Location information: Pagefreezer collects via third parties, information from individuals as a user of our Website, Custom — other third -parties that help us approximate location. We may, for example, use a business address submitted by the Cu or an IP address received from the browser or device to determine approximate location. Pagefreezer may also collect location information from devices in accordance with the consent process provided by your device. • Pagefreezer Websites: • We collect information from you when you register on our Website, place an order for Services or fill out a form for marketing purposes. Where relevant, you may be asked to enter your name, email, mailing address, or phone number for us to provide you with further information. • We may use this information to administer a contest, email promotion, survey, or send other site, product, and/or marketing related information. • If you no longer wish to be contacted, you can choose to opt -out by unsubscribing at any time and you will be removed from our contact list. • Cookie information: Pagefreezer uses a variety of cookies and similar technologies in our Websites and Services to help us collect Other Information. For more details about how we use these technologies, and your opt -out opportunities and other options, please see our Cookie Policy. • Third -Party Services: • Pagefreezer uses Third -Party Services to enhance the user experience of Services, including but not limited to providing infrastructure, cloud storage and data storage centers, for services such as payment processing and Pagefreezer support desk services to manage emails and notifications. Please see our Third -Party Services and Partners section at How We Share and Disclose Information. • Contact information. In accordance with the consent process provided by your device or other third -party API, any contact information that a User Account chooses to import (such as type of device or geo-location) is collected when using the Services. • Third -Party data. Pagefreezer may receive data about organizations, industries, lists of companies that are customers, Website visitors, marketing campaigns and other matters related to our business from, our partners, or others that we use to make our information better or more useful and we may work with partners to market our Services and on agreed terms, sell our Servii potential Customers. This data may be combined with Other Information we collect and might include aggregate -level data, sucn as which IP addresses correspond to zip codes or countries, device information and analytics information to monitor product performance. Or it might be more specific: for example, how well an online marketing or email campaign performed. • Additional information provided to Pagefreezer: We also receive Other Information when submitted to our Websites or in other ways, such as if you participate in a focus group, contest, activity or event, enroll in any other program or event hosted by Pagefreezer, a Pagefreezer partner, or a vendor, request support, interact with our social media accounts or otherwise communicate with Pagefreezer. Examples include but are not limited to: • Business contact information we collect from individuals or Customers may be used to send you information, respond to support team requests or questions, or to communicate support updates and Service- or security -related notifications, in such circumstances where an incident or a major change may occur. • Official and confidential documents such as Customer Agreements, business contracts and in some cases, service level agreements to provision Services. • If you send us correspondence or submit other content to us, we also collect such information to perform related Services. • Payment information to process payments for Services. Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, "Information"). However, certain Information is collected automatically and, if some Information, such as User Account setup details, is not provided, we may be unable to provide the Services. How We Use Information In relation to Customer Data Customer Data will be used by Pagefreezer in accordance with this Privacy Policy, any specific Customer instructions, including any applicable confidentiality terms in the Customer Agreement and Customer's use of Services functionality, and as required by applicable law. Pagefreezer is a processor of Customer Data and the Customer is the controller. The Customer may, for example, use the Services to modify and remove Authorized User information (names, email, passwords etc), grant and remove access to an Authorized User )r modify Customer information or to remove Customer Data and otherwise apply its own policies to the use of the Services. In relation to Other Information Pagefreezer uses Other Information (and in some circumstances Customer Data) in furtherance of our legitimate interests in operating our Services, Website and business. More specifically, Pagefreezer uses Other Information: • To provide, update, maintain and protect our Services, Websites and business: This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at an Authorized User's request. • As required by applicable law, legal process or regulation. • To communicate with you by responding to your requests, comments and questions: If you contact us, we may use your Other Information to respond. • To develop and provide search, learning and productivity tools and additional features: Pagefreezer tries to make the Services as useful as possible for its Customers and their Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content, channels or expertise to an Authorized User, make Services or Third - Party Service suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Services experience, or create new productivity features and products. • To send emails and other communications: We may send you service, technical and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services -related notices, such as security and fraud notices, outages etc. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Pagefreezer. These are marketing messages so you can control whether you receive them. If you have additional questions about a message you have received from Pagefreezer please get in touch through the contact mechanisms described in the contact section. • For billing, account management and other administrative matters: Pagefreezer may need to contact you for invoicing, account management, and similar reasons and we use account data to administer accounts and keep track of billing and payments. • To investigate and help prevent security issues and abuse. If Information is aggregated or de -identified so that it is no longer reasonably associated with an identified or identifiable natural person, Pagefreezer may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as "Personal Data." Data Retention Pagefreezer will retain Customer Data in accordance with any applicable confidentiality terms in the Customer Agreement, any terms in an associated Data Protection Agreement, the Customer's purpose for the use of Services functionality, and as required by applicable law. Pagefreezer offers the ability for the Customer or Authorized Users to delete archived Customer Data via the User Account, at any time. The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or de -identification of certain associated Other Information. An Authorized User may set up an automated limit for data to be stored in Pagefreezer's storage infrastructure by activating the "Retention Schedule" feature (for social media and collaboration platform archives only). The Customer and/or Authorized User can set a Data Retention schedule within their user account to enable automated purging of archive records older than a set number of weeks, months or years from Pagefreezer's dashboard. Any content that is deleted due to the expiration of the retention period will no longer be available in the Services. A request for return and/or deletion of Customer data at the end of the Customer contract or at any time, may be made by following our Data Request Policy. All data deleted by you in the Pagefreezer Services will no longer be available, but we will retain this information in the database for a 30 day grace period for (social media enterprise customers only), which allows us to support you in case any data is mistakenly deleted by Authorized Users. We retain copies of Customer Data in database backups to fulfill business continuity and disaster recovery requirements. Customer Data in backups is deleted every 30 days. Pagefreezer may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Pagefreezer to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements. How We Share and Disclose Information This section describes how Pagefreezer may share and disclose the Information outlined in the section entitled `Information We Collect and Receive' above. Customers determine their own policies and practices for the sharing and disclosure of Information. Pagefreezer does not control how they or any other third parties choose to share or disclose Information. • The Customer's Instructions: Pagefreezer may share and disclose Information in accordance with a Customer's instructions and with appropriate consent, including any applicable terms in the Customer Agreement and the Customer's use of Services functionality and in compliance with applicable law and legal process. Some sharing at a Customer's request may incur additional fees. • Displaying the Services. When an Authorized User submits Information, it may be displayed to other Authorized Users of the same User Account. Please consult https://pagefreezer.com/support/ for more information on Services functionality. • Customer Access. Owners, administrators, Authorized Users, and other Customer representatives and personnel may be able to access, modify, or restrict access to Information. • Third -Party Service Providers and Partners. We may engage third -party companies or individuals as service providers or business partners to process Information and support our business. These third parties may, for example, provide virtual computing and storage services, or we may share business information to develop strategic partnerships with Third -Party Service providers to support our common customers or generally to improve user experience of Pagefreezer Services. Prior to engaging Third -Party Services, Pagefreezer performs due diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. • Pagefreezer uses Third -Party Services for data analytics. We use Google Analytics to understand how our customers use Pagefreezer's website and the web platform Services, to evaluate traffic and user navigation and to help us improve our product offering. Google is an independent service with its own privacy policy, which Customers and Authorized Users should make themselves comfortable with. • We use Hotjar in order to better understand our Customer needs, to optimize our Service and experience. Hotjar is a technology service that helps us better understand our user experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) enabling us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices (in particular device's IP address .A and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, g( sic location (country only), and preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar's privacy policy which Customers and Authorized Users should make themselves comfortable with. You can opt -out to the creation of a user profile, Hotjar's storing of data about your usage of our site, and Hotjar's use of tracking cookies on other websites by following this opt -out link. • In addition to Google Analytics and Hotjar, to get to know our Customers and continually improve our Customer experience, we also use Segment (https://www.twilio.com/legal/privacy) and Mixpanel (https://mixpanel.com/legal/privacy-policy/). • We work with partners to market and promote our Services; In the event the Services have been purchased through any of our reseller or referral partners ("Pagefreezer Partner"), Pagefreezer will execute an agreement which includes data processing terms and an obligation to accept and comply with this Privacy Policy. In some circumstances, the Customer Agreement may be executed between you or your corporate/enterprise/government organization and a Pagefreezer Partner, in this case use of the Services will be subject to this Privacy Policy. • We use data processors with access to certain Customer Data ("Sub -Processors") to fulfill data storage requirements to enable successful delivery of the Services. As our business grows and evolves, the Sub -Processors we engage, may also change. We will endeavor to provide the Customer with notice of any new Sub -Processors to the extent required under the Customer Agreement. • Third -Party Services: Where Pagefreezer uses a Third Party to collect or store data on our behalf, we require each Third -Party Service to disclose all permissions for information access in the Services, but we do not guarantee that they do so. When enabled, Pagefreezer may share Information with Third -Party Services. Third -Party Services are not owned or controlled by Pagefreezer and third parties that have been granted access to Information may have their own policies and practices for its collection, use, and sharing. Please check the permissions, privacy settings, and notices for these Third -Party Services or contact the provider for any questions. • Forums: The information you choose to provide in any available community forum including personal data will be publicly avail-h" • Corporate Affiliates: Pagefreezer may share Information with its corporate affiliates, parents and/or subsidiaries. • During a Change to Pagefreezer's Business. If Pagefreezer engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Pagefreezer's assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all Information may be shared or transferred, subject to standard confidentiality arrangements. • Aggregated or De -identified Data: We may disclose or use aggregated or de -identified Information for any purpose. For example, we may share aggregated or de -identified Information with prospects or partners for business or research. • To Comply with Laws: If we receive a request for information, we may disclose Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. Please see the Data Request Policy to understand how Pagefreezer responds to requests to disclose data from government agencies, law enforcement entities, and other sources. • To enforce our rights, prevent fraud, and for safety: To protect and defend the rights, property or safety of Pagefreezer, its users, or third parties, including enforcing its contracts or policies, or in connection with investigating and preventing illegal activity, fraud, or security issues, including to prevent death or imminent bodily harm. • With Consent: Pagefreezer may share Information with third parties when we have consent to do so. For User Accounts registered to corporate entities, enterprise organizations, etc with more than one Authorized User, Pagefreezer may share Information with consent of the primary owner of the User Account as designated in the Customer Agreement. Security Pagefreezer takes security of data very seriously and works hard to protect Information provided from loss, misuse, and unauthorized access or use, alteration or disclosure. These steps take into account the sensitivity of the Information we collect, process and store, and the current state of technology. Pagefreezer has received internationally accredited security certification and compliance. Some of the security controls we have implemented to ensure this protection include: • All information we receive is transmitted via Transport Layer Security (TLS) and/or Secure Sockets Layer (SSL) technologies. • The production environment that contains this data can be accessed only by personnel authorized that have special access rights to our systems and have a contractual obligation to keep the information confidential. • Data that is processed and stored by Pagefreezer are encrypted in transit and at rest using industry standard encryption met. • Architectures and networks (such as the data center infrastructure, networks, archiving platform, etc.) follow the principle of secure by design to protect data in Pagefreezer's systems. • Information is securely stored within Pagefreezer owned and managed infrastructure and hosted in third party data centers and/or data storage vendors that meet Pagefreezer's vendor security requirements and recognized, industry security best practices. • Pagefreezer has achieved ISO 27001 Certification and also SOC 2 Type 1 and Type 2 Compliance. SOC 2 Reports attest that the design of our controls and management of customer data complies with the AICPA's standards for operational security for service organizations, specifically for the Trust Services Principles Security and Confidentiality. Given the nature of communications and information processing technology, Pagefreezer cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third -party site, you will be leaving our site and we do not control or endorse what is on third -party sites. Age Limitations To the extent prohibited by applicable law, Pagefreezer does not allow use of our Services and Website by anyone younger than 19 years old. If you learn that anyone younger than 19 has unlawfully provided us with personal data, please contact us security@pagefreezer.com and we will take steps to delete such information. International Data Transfers Pagefreezer may transfer information including your Personal Data and/or Customer Data to countries other than the one in which you live. To the extent that Personal Data is transferred abroad, Pagefreezer will ensure compliance with the requirements of the applicable laws in the respective jurisdiction, and in line with Pagefreezer's obligations, ensure contractual protections such as Data Processing Agreements and/or Data Protection clauses are included as part of the contracts negotiation process. Identifying the Data Controller and Processor Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of information. In general, the Customer is the controller of Customer Data. In general, Pagefreezer is the processor of Customer Data and the controller of Other Information. Pagefreezer offers Services globally, however, for the purpose of all jurisdictions, the only entity that is ever controlling or process Customer Data and Other Information is Pagefreezer Software Inc. Where Pagefreezer is a processor and uses a third party to process personal information (sub -processors) Pagefreezer strives to maintain controls and compliance with relevant data privacy legislation. This includes ensuring agreements are in place for the protection of data and personal information as appropriate to the circumstances and legal requirements, such as: Data Processing Agreements, Data Protection Clauses, obtaining written permission from the data owner may also be acquired, with provision of special instructions for the handling of information. Your Rights Individuals across the globe, including the United States, Canada, European Economic Area, the United Kingdom and Brazil, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. Customer's and Authorized Users can usually do this themselves using the settings and tools provided in the User Account as part of the Services User Account (depending on the Services subscribed to). If you have any questions or are unable to do so, contact Pagefreezer at security@pagefreezer.com and we will respond to your Data Request within 30 days. To the extent that Pagefreezer's processing of your Personal Data is subject to the General Data Protection Regulation or other applicable laws covering the processing of Personal Data, Pagefreezer relies on its legitimate interests, described above, to process your data. Pagefreezer may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Pagefreezer's use of your Personal Data for this purpose at any time. We strive to provide you with choices regarding the Personal Data you provide to us and we understand that you have the right to access, correct, delete, object to and restrict our use of your Personal Data. We also understand that you have the right to obtain a copy of your Personal Data from us and to withdraw your consent of the processing of your Personal Data by us. Please note that the rights set forth in this Policy, apply to all residents of the European Union, United Kingdom and Brazil. We invite you to review our Data Subject Request Policy to understand the best way to reach out to us for support and highlight that you should contact the Customer if you wish to request the removal of Personal Data under their control, in the first instance.. Changes to This Privacy Policy Pagefreezer may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to frequently review our Privacy Policy to stay informed. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Data Protection Authority Subject to applicable law, you also have the right to (i) restrict Pagefreezer's use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the Dutch Data Protection Authority: Autoriteit Persoonsgegevens PO Box 93374 2509 AJ DEN HAAG Telephone number: (+31) — (0)70 — 888 85 00 Fax: (+31) — (0)70 — 888 85 01 If you are a resident of the United Kingdom and believe we maintain your Personal Data within the scope of the applicable laws relating to personal data in the United Kingdom, you may direct questions or complaints to the UK supervisory authority, the Information Commissioner's Office. Contacting Pagefreezer Please also feel free to contact Pagefreezer if you have any questions about this Privacy Policy or Pagefreezer's practices, or if you are seeking to exercise any of your statutory rights. Pagefreezer will respond within a reasonable timeframe. You may contact us at security@pagefreezer.com or at our mailing address below: Pagefreezer Software Inc. 400 — 311 Water St Vancouver, BC, V613 1138 Canada DATA SUBJECT REQUEST POLICY Effective: 29 April 2022 Pagefreezer receives requests from government agencies, users, and other third parties to disclose, correct, rectify or delete data other than in the ordinary operation and provision of the Services. This Data Request Policy outlines Pagefreezer's policies and procedures for responding to such formal requests for Customer Data. Any capitalized terms used in this Data Request Policy that are not defined will have the meaning set forth in the Privacy Policy. In the event of any inconsistency between the provisions of this Data Request Policy and the Privacy Policy or written agreement with Customer, as the case may be, the order of precedence shall be the written agreement, followed by the Privacy Policy and then this Data Request Policy. Requests for Customer Data by Individuals Third parties seeking Customer Data should contact the Customer regarding such requests. The Customer controls the Customer Data and generally gets to decide what to do with all Customer Data. If you would like to contact Pagefreezer regarding your request for information, we will respond to such request as soon as practicable and our response will depend on the request being verified as being made by or on behalf of a Customer and validated as such. Requests for Customer Data by Legal Authority Pagefreezer is committed to the importance of trust and transparency for the benefit of our Customers. Except as expressly permitted by the Contract or as described in this policy, Pagefreezer will only disclose Customer Data in response to valid legal process. Pagefreezer requires a search warrant issued by a court of competent jurisdiction or the equivalent legal process in the applicable jurisdiction to disclose the contents of Customer Data. Pagefreezer does not voluntarily disclose any data to governmental entities unless (a) there is an emergency involving imminent danger of death or serious physical injury to any person, or (b) to prevent harm to the Services or Customers. Pagefreezer also does not voluntarily provide governments with access to any data about users for surveillance purpogPG • All requests by governmental entities or parties involved in litigation seeking content data associated with Customers who are under contract with Pagefreezer Software Inc., a Canadian company, should be sent to legal@pagefreezer.com. • All requests should include the following information: (a) the requesting party, (b) the relevant criminal or civil matter, and (c) a description of the specific Customer Data being requested, including the relevant Customer's name and relevant Authorized User's name (if applicable), Pagefreezer Account details and type of data sought. Requests should be prepared and served in accordance with applicable law. All requests should be focused on the specific Customer Data sought. All requests will be construed narrowly by Pagefreezer, so please do not submit unnecessarily broad requests. If legally permitted, Customer will be responsible for any costs arising from Pagefreezer's response to such requests. Customer Notice Unless Pagefreezer is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm, Pagefreezer will notify Customer of any legal authority request before disclosing any of Customer's Customer Data so that the Customer may seek legal remedies. If Pagefreezer is legally prohibited from notifying the Customer prior to disclosure, Pagefreezer will take reasonable steps to notify the Customer of the demand after the nondisclosure requirement expires. In addition, if Pagefreezer receives legal process subject to an indefinite non -disclosure requirement (including a National Security Letter), Pagefreezer will challenge that non -disclosure requirement in court. Domestication and International Requests Pagefreezer requires that any individual or entity issuing legal process or legal information requests (e.g., discovery requests, warrants, or subpoenas) ensure that the process or request is properly domesticated. For data stored in the United States, Pagefreezer does not accept legal process or requests directly from law enforcement entities outside the U.S. or Canada. Foreign law enforcement agencies seeking data stored within the U.S. should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where Pagefreezer is located. HOME 1-888-916-3999 support@pagefreezer.com RESOIRCES BLOG Head Office: #500-311 Water Street ABOUT US Vancouver, BC V61B 1 B8 Canada CONTP CT US Europe Office: Van Leeuwenhoekpark 1 - Office 5 2611 DW, Delft The Netherlands UK Office: +44 20 3744 7173 Australia Office: +61 (07) 3186 2199 Subscribe to our Blog Get targeted Industry news, great tips and valuable insights Business Email i email address I would like to receive best practices and resources about: O Information Governance ❑ Pagefreezer News O eDiscovery ❑ Legal Investigation O Government Social Media and Communications O Enterprise Collaboration Subscribe f in to O ©2024 Pagefreezer Software Inc. All Rights Reserved. Privacy Policy and Acceptable Use Policy. Commercial use and distribution of the contents of this website is not allowed without express and prior written consent of Pagefreezer Software Inc. subject to existing copyright exceptions and limitations. GSA