HomeMy WebLinkAboutContract 61075-A6Sixth Amendment to Fort Worth City Secretary Contract No. 61075 Page 1 of 2
SIXTH AMENDMENT
TO
FORT WORTH CITY SECRETARY CONTRACT NO. 61075
This Sixth Amendment to Fort Worth City Secretary Contract No. 61075 (“Sixth
Amendment”) is made between the City of Fort Worth (“City”), a municipal corporation and GTS
Technology Solutions, Inc.(“Vendor”). City and Vendor are each individually referred to herein
as a “party” and collectively referred to as the “parties.”
WHEREAS, City and Vendor entered into an Agreement identified as Fort Worth City
Secretary Contract No. 61075 beginning March 13, 2024 (the “Agreement”);
WHEREAS, it is the collective desire of both City and Vendor to amend the Agreement
to add Exhibits for additional installation services; and
WHEREAS, the total annual contract amount will remain unchanged.
NOW THEREFORE,known by all these present, City and Vendor, acting herein by the
through their duly authorized representatives, agree to the following terms, which amend the
Agreement as follows:
I. AMENDMENTS
1. The Agreement is hereby amended to include Exhibit A-6, Cradle Package
Installation Services - Property Management, attached hereto and incorporated herein by
reference;
2. The Agreement is hereby amended to include Exhibit B-1, Cradle Package
Installation Services – Environmental Services, attached hereto and incorporated herein by
reference;
3. The Agreement is hereby amended to include Exhibit C-1, Cradle Package
Installation Services – TPW, attached hereto and incorporated herein by reference.
II. MISCELLANEOUS
All other terms, provisions, conditions, covenants and recitals of the Agreement not
expressly amended herein shall remain in full force and effect. The total annual contract amount
will remain unchanged.
[Signature Page Follows]
Sixth Amendment to Fort Worth City Secretary Contract No. 61075 Page 2 of 2
Executed effective as of the date signed by the Deputy City Manager below.
FORT WORTH:
City of Fort Worth
By: ___________________________
Name: Mark McDaniel
Title: Deputy City Manager
Date: ___________________________
Approval Recommended:
By: ___________________________
Name: Kevin Gunn
Title: Director, IT Solutions
Attest:
By: ___________________________
Name: Jannette S. Goodall
Title: City Secretary
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: ___________________________
Name: Jeff Park
Title: Sr. IT Solutions Manager
Approved as to Form and Legality:
By: ___________________________
Name: Hye Won Kim
Title: Assistant City Attorney
Contract Authorization:
M&C: N/A
Approval Date: N/A
Form 1295: N/A
VENDOR:
GTS Technology Solutions, Inc.
By: ___________________________
Name: ___________________________
Title: ___________________________
Date: ___________________________
Cradle Package Installation Services –
Property Management
Statement of Work
By and Between
GTS Technology Solutions
9211 Waterford Centre Blvd. Ste. 275
Austin, TX 78758
And
City of Fort Worth
Submission Date: 12/23/2024
CONTENTS
Executive summary ........................................................................................................................................................ 4
Purpose......................................................................................................................................................................4
Scope ......................................................................................................................................................................... 4
In Scope.....................................................................................................................................................................4
On-Site...................................................................................................................................................................4
Out of scope .............................................................................................................................................................. 4
Roles and responsibilities..............................................................................................................................................4
GTS will perform the following..................................................................................................................................4
Customer will perform the following ........................................................................................................................ 5
Approach ................................................................................................................................................................... 5
Deliverables ............................................................................................................................................................... 6
Assumptions .............................................................................................................................................................. 6
Reports and meetings ................................................................................................................................................ 7
Period of performance .............................................................................................................................................. 7
Pricing ............................................................................................................................................................................ 7
Billing ......................................................................................................................................................................... 7
Payment address ....................................................................................................................................................... 8
Project acceptance ........................................................................................................................................................ 8
Change management ................................................................................................................................................. 8
Acceptance ................................................................................................................................................................ 8
Project completion criteria ........................................................................................................................................ 9
Payment terms .......................................................................................................................................................... 9
Warranty ........................................................................................................................................................................ 9
Warranty Coverage .................................................................................................................................................... 9
Installation Items Covered Under Warranty .............................................................................................................. 9
Installation Items Not Covered Under Warranty ..................................................................................................... 10
Warranty Scheduling ............................................................................................................................................... 10
Warranty Requests .................................................................................................................................................. 10
Warranty Reports .................................................................................................................................................... 10
Terms and Conditions .................................................................................................................................................. 12
Authorization and Acceptance .................................................................................................................................... 12
Appendix a – change request form.............................................................................................................................. 13
EXECUTIVE SUMMARY
PURPOSE
GTS has been requested to provide the installation of Cradle Packages into 3 vehicles for Property
Management for the City of Fort Worth.
SCOPE
This section articulates the activities and services that will be considered in scope for the GTS team during
this project.
IN SCOPE
The following items are in scope during this Contract:
ON-SITE
GTS will perform a Pilot Installation for each deployment type prior to the start of the Project.
RUGGED MOBILITY INSTALLATION
Unpacking new Client System from shipping boxes and inspecting components for any damage
Supply all proper installation tools and installation parts such as; tie straps, tape, connectors,
wire loom etc.) used for installation.
Fill out Pre-Install portion of GTS Quality Check form.
Install new Cradle Package.
Removal of any installation related trash from vehicle and place in designated disposal container.
Fill out Post-Install portion of GTS Quality Check form and receive customer sign-off.
OUT OF SCOPE
The following items are out of scope during this Contract:
Removal of Legacy Equipment.
Any services not included in the In Scope section of this document.
ROLES AND RESPONSIBILITIES
GTS WILL PERFORM THE FOLLOWING
GTS will appoint a project manager (PM) as the primary contact for the CUSTOMER.
GTS will be responsible for accomplishing assigned activities within project scope and schedule
for the negotiated price.
GTS will lead/develop requirements gathering sessions specific to document management and
workflow as needed with active participation from relevant staff.
GTS will manage risks to ensure project quality and schedule adherence.
GTS will provide a weekly status report to the CUSTOMER project manager.
GTS will appoint a point of contact to communicate with CUSTOMER.
GTS point of contact will escalate issues and needed changes to CUSTOMER project manager
as appropriate.
GTS will review and acknowledge in writing CUSTOMER Computer usage, confidentiality and
non-disclosure policies.
GTS will invoice CUSTOMER upon completion and CUSTOMER acceptance of each deliverable.
CUSTOMER WILL PERFORM THE FOLLOWING
CUSTOMER will appoint a project manager (PM) as the primary contact for GTS.
CUSTOMER will be responsible for final acceptance of deliverables.
CUSTOMER will be available in a timely fashion to inspect completed installations and sign
associated Quality Control (QC) documentation.
CUSTOMER will identify and assemble necessary CUSTOMER resources.
The PM will assist the GTS with business-related activities and decisions, as necessary.
The PM will baseline all deliverables provided by the GTS.
The PM will assist GTS with the coordination of technical resources.
The PM will review and make comments on GTS’s progress and ensure that the deadlines,
work items, reporting, and invoicing are being met and accomplished as described in the SOW.
The PM will assist with budget and procurement issues, as needed.
APPROACH
GTS will take the following approach to deliver this project:
Discover
Confirm delivery locations.
Determine onsite contacts.
Design
Create Project Plan for services.
Assign team leads and technicians for each location.
Schedule Resources and Order Equipment.
Deliver
Receive equipment at GTS Integration Facility.
Record units for delivery.
Deliver to designated location.
Perform installation of Cradle Packages.
DELIVERABLES
The following deliverables will be developed during the term of the Contract.
No. Deliverable Description Completion Criteria
1
Deployment Report Report containing a list of all CPU
serial numbers and the associated
location/vehicle number
Once units are
deployed and
signoffs received
2 QC Checklist Signoff Signoff sheet by onsite contact
confirming installation and QC of
units has been completed
Onsite contact signs
document
ASSUMPTIONS
Vehicles will be made available to GTS installers in a regular and timely fashion as
established in a mutually agreed upon schedule.
In the event that vehicles are not made available within [1] hour of installation time, any
time spent beyond the projected project hours will be billed to the customer at the project
staff standard Time and Material (T&M) hourly rate.
GTS reserves the right to refuse vehicle installation based on onsite inspection.
If imaging is required, customer will be given a first article unit for testing and approval
before remaining units are completed. Any changes to this image will incur additional fees.
Customer is responsible for all software licenses.
The Customer Project Manager shall obtain and provide project requirements, information,
data, decisions and approvals according to the project plan unless both parties agree to a
different response time and provided the information is available from the customer.
The Customer shall provide GTS Project personnel with reasonable and safe access to the
project site and adequate installation space, as required.
Scope of this project is based on information gathered to-date and is subject to re-scoping
in the event additional tasks or technical issues arise. Any time spent beyond the projected
project hours will be billed to the customer at the project staff standard Time and Material
(T&M) hourly rate. Hourly work will not be performed without written approval from the
customer.
Warehousing of customer’s hardware is for a period not to exceed 30 days.
Additional charges apply per unit for any portion over 30 days and for each 30 days.
GTS project team assumes no responsibility for any application configurations malfunctions.
An elevator shall be available to transport equipment between floors.
Services will be completed for a minimum of 3 vehicles.
If final deployment falls below 95% of expected devices GTS will require a Change Order
and pricing may be subject to change.
Service Hours:
Business Hours – Monday through Friday 8:00am to 5:00 pm local time (excluding State of
Texas and nationally-observed holidays).
Outside Business Hours – (Monday – Friday) – (may incur an additional charge).
Weekends – (may incur an additional charge).
Holidays – (may incur an additional charge).
REPORTS AND MEETINGS
The GTS assigned Project Manager will work with CUSTOMER’s assigned personnel to create the
deliverables for this project.
GTS will document milestone completion status, issues, risks and open action items in
weekly status reports to CUSTOMER.
Weekly status reports and associated information will be considered accepted by
CUSTOMER if not objected to in writing within 3 business days.
GTS will conduct weekly project meetings with CUSTOMER.
Additional meetings may be requested by CUSTOMER or GTS.
GTS will conduct any meetings required to determine the best solution for an issue or risk.
PERIOD OF PERFORMANCE
The term of this contract begins upon full execution of this document and continues until project
completion. GTS estimates it will take approximately 1 day to complete this project.
PRICING
BILLING
The price for the Services to be performed by GTS, applicable cancellation and rescheduling fees for the
Services are listed below. GTS will bill monthly for installation services.
No. Services Qty
Price (ea.) Extended
Price
1 Cradle Package Installation 3 $340.57 $1,021.71
Notes:
1.Travel: Based on the discussion during the scoping of this project, travel outside of the Fort Worth
area will not be required for project completion. Travel expenses are not included in the pricing for
this project.
2.Delay of project: If the GTS deliverables are delayed by prerequisites owned or assigned to CUSTOMER
personnel a delay of project fee of $400.00 per day will be assessed.
3.Rescheduling: A rescheduling fee of $400.00 will be applied if customer requests a schedule change
under 4 days prior to original deployment date.
4.Managed Services: Milestones are considered completed at the end of the current month of service
and are billed monthly.
PAYMENT ADDRESS
GTS Technology Solutions
DEPT. 6877
P.O. Box 4264
Houston, TX 77210-4264
PROJECT ACCEPTANCE
CHANGE MANAGEMENT
When the GTS or CUSTOMER determines that a change is necessary to refine a process, procedure, or
specific responsibility identified in this SOW, the party proposing the change will document the request
using the change request form provided in Appendix A. The request will be presented in a change
management meeting where both parties will mutually agree to accept or reject the change request.
This change management meeting will be within 5 business days of the request. A conference call
between both parties that addresses the change request will be considered a change management
meeting as long as both parties are present.
The receiving party will review the proposed Change Request and determine whether the change is
acceptable or requires modifications. Both parties will review the proposed Change Request and will (i)
approve it, (ii) agree to further investigation, or (iii) reject it (“Change Management Process”). When the
parties agree to the change, they will sign the Change Request, which upon signing by both parties will
constitute authorization to implement the change.
ACCEPTANCE
CUSTOMER shall either accept or reject the GTS’s Services or Work Product within a reasonable number
of days from performance. For this Project SOW, Services or Work Product shall be accepted or rejected
within 25 days from performance. Services or Work Product will be deemed acceptable to CUSTOMER
if it conforms in all material respects with Services described in this SOW.
The GTS will have full responsibility for the deliverables and the tasks listed in this SOW.
All work products will be submitted to the CUSTOMER PM for acceptance and approval.
The CUSTOMER PM may request that a deliverable outline be submitted for approval prior
to work commencing on the deliverable. All correspondence and documentation will be
delivered in both paper and electronic format unless otherwise agreed to by the GTS and
the CUSTOMER PM.
CUSTOMER will complete a review of each submitted deliverable within five workdays from
the date of receipt. CUSTOMER feedback which indicates revisions to a deliverable are
required will be addressed and re-submitted by the GTS within ten workdays unless
approval (in writing) for a different length of time is obtained from the CUSTOMER PM or
designate.
CUSTOMER will either accept or reject the GTS’s Services or Work Product within a
reasonable number of days from performance. For this Project SOW, Services or Work
Product will be accepted or rejected within 5 days from performance completion date.
Failure to provide acceptance or rejection within 5 days will be considered acceptance of
the deliverable.
If CUSTOMER gives notice of rejection, then the GTS will have an additional ten (10) days,
within which to cure any deficiencies identified in writing by CUSTOMER.
PROJECT COMPLETION CRITERIA
The project will be considered complete when all deliverables described in the SOW have been
accepted and approved by the CUSTOMER PM.
PAYMENT TERMS
CUSTOMER agrees to be invoiced based on completion and acceptance of each deliverable. CUSTOMER
upon receipt of the invoice(s) agrees to a net payment term of (30) days.
WARRANTY
WARRANTY COVERAGE
GTS Labor Warranty will be 90 days after final acceptance of installed solution.
Service calls after 90 days will be billed to the customer based on a T&E rate.
o Any hardware failures outside of Labor Warranty period will be handled between customer and
OEM according to manufacturer Returns Material Authorization (RMA) policy.
INSTALLATION ITEMS COVERED UNDER WARRANTY
Electrical.
o Any electrical devices installed by GTS upfitters (computers, mobile routers, docking stations,
etc.)
o All physical electrical wiring from the equipment to the source of power.
Accredited Public Safety Equipment Up-fitter (PSEU) Power Breakout. This is an electrical
breakout that has been installed by the PSEU at the time of the vehicles up-fitting. This will
be inspected to ensure it meets “Best Industry Practices” prior to using. Additionally, the
customer will have to provide written permission to use this power breakout to ensure it
does not void any PSEU warranties.
Customer Installed Power Breakout. This is an “End User” provisioned power breakout. It
can be used if it meets “Best Industry Practices” for automotive electrical wiring.
Grounding connections.
Power connections.
Ignition Sense Voltage connections.
o Consumable Items Used.
Wire Splices. Includes any dual walled heat shrunk or soldered wire connections, including
the crimped connection.
Terminal Rings. Includes any dual walled heat shrunk terminal rings used, including the
crimped connection.
High Heat, UV Protected Split Loom. Includes loom used for the protection of wiring runs.
Dual Walled Heat Shrink. Includes any sections of wiring protected by the heat shrink.
“Add-A-Circuit.” Includes this item as used in the vehicle fuse box or in vehicle auxiliary
panels for any “Ignition Sense” voltage provisioned.
Fusing and Fuses. Includes all inline waterproof fuse holders and fuses. The client will be
responsible for replacing any fuses that “blow” during normal operation.
Fasteners Used for The Installation of Equipment.
o Stainless Steel Modified Truss Screws.
o Stainless Steel Hex Slotted Drive Washered Self Drilling Screw.
o Stainless Steel Button Head Socket Cap Screw.
o Stainless Steel Nylon Insert Jam Lock Nut (“Nylok”).
o Plastic UV Protected Electrical Ties.
o Industrial “Hook & Loop” (Velcro).
o Other Fasteners as used in the installation not covered by the above items.
INSTALLATION ITEMS NOT COVERED UNDER WARRANTY
Alteration of the Original Installation by Customer or Third Parties. Any alteration of the existing
installation, causing a failure or malfunction, by the customer or by third parties will not be covered by
the warranty. This includes, but is not limited to:
o Alteration or modification of:
Physical Electrical Wiring. Moving wiring to a different path in the vehicle.
Any Electrical Connections/Connectors for Power/Ground/Ignition Sense. This includes
“tapping” any connection originally provisioned in the initial installation.
Splices.
Fusing.
Fasteners used in the securing of equipment, components or wiring.
o Vehicle Accidents.
o “Force Majeure” incidents.
o Any “Waste Recycling Fees.”
o Removal and reinstallation of equipment due to a vehicle accident in which the vehicle is
“written off” as a total loss by an insurance adjuster.
o Installation or maintenance of any additional equipment not in the original installation “Scope of
Work” (SOW). Any requests for the installation or maintenance of any additional equipment will
be treated as outside of the original SOW and quoted as a separate line item.
o Any service calls deemed to be out of warranty will be charged per site visit of $175 in addition to
$40/hour T&M charge.
WARRANTY SCHEDULING
All routine warranty trouble tickets will be addressed during the hours of 8 AM through 5 PM CST,
Monday through Friday.
WARRANTY REQUESTS
Requests can be made via Telephone.
Requests can be made via e-mail.
All request will be followed up with a confirmation e-mail.
WARRANTY REPORTS
A written maintenance report will be provided via e-mail within 24 hours of the maintenance performed;
It will describe the issue and its resolution.
Any issues not resolved in a site visit will be documented, the ticket will remain open and follow on
scheduling made. This generally will only occur if parts must be ordered.
Docusign Envelope ID: 8D72A733-989F-403F-9234-F619B5E96FF2
TERMS AND CONDITIONS
The Terms and Conditions of this SOW will be in accordance with those of DIR-CPO-4754.
AUTHORIZATION AND ACCEPTANCE
By signing below, both GTS and the Customer agree to the Terms and Conditions of this SOW.
GTS Technology Solutions City of Fort Worth
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
Upon execution, please submit signed document to Tracie.Simental@gts-ts.com
APPENDIX A – CHANGE REQUEST FORM
Change# 001 Between: GTS CUSTOMER Priority (select one) Low, Medium, High
Client Name Date
Change Manager Related Issue #
CONTACT INFORMATION
Prepared by Phone Email
Change Owner Phone Email
Client/Contractor
Contact
Phone Email
DESCRIPTION OF EXISTING STATE
Details:
REQUESTED
CHANGE
IMPACT
Cost Schedule
Quality or
Quantity
Related SOW Section
Details:
IMPACT
Details:
Total Cost of this
Change
Paid By
(keep all that
apply)
CUSTOMER GTS
GTS CUSTOMER
Signature Signature
Name Name
Cradle Package Installation Services –
Environmental Services
Statement of Work
By and Between
GTS Technology Solutions
9211 Waterford Centre Blvd. Ste. 275
Austin, TX 78758
And
City of Fort Worth
Submission Date: 12/23/2024
CONTENTS
Executive summary ........................................................................................................................................................ 4
Purpose...................................................................................................................................................................... 4
Scope ......................................................................................................................................................................... 4
In Scope..................................................................................................................................................................... 4
On-Site................................................................................................................................................................... 4
Out of scope .............................................................................................................................................................. 4
Roles and responsibilities.............................................................................................................................................. 4
GTS will perform the following.................................................................................................................................. 4
Customer will perform the following ........................................................................................................................ 5
Approach ................................................................................................................................................................... 5
Deliverables ............................................................................................................................................................... 6
Assumptions .............................................................................................................................................................. 6
Reports and meetings ................................................................................................................................................ 7
Period of performance .............................................................................................................................................. 7
Pricing ............................................................................................................................................................................ 7
Billing ......................................................................................................................................................................... 7
Payment address ....................................................................................................................................................... 8
Project acceptance ........................................................................................................................................................ 8
Change management ................................................................................................................................................. 8
Acceptance ................................................................................................................................................................ 8
Project completion criteria ........................................................................................................................................ 9
Payment terms .......................................................................................................................................................... 9
Warranty ........................................................................................................................................................................ 9
Warranty Coverage .................................................................................................................................................... 9
Installation Items Covered Under Warranty .............................................................................................................. 9
Installation Items Not Covered Under Warranty ..................................................................................................... 10
Warranty Scheduling ............................................................................................................................................... 10
Warranty Requests .................................................................................................................................................. 10
Warranty Reports .................................................................................................................................................... 10
Terms and Conditions .................................................................................................................................................. 12
Authorization and Acceptance .................................................................................................................................... 12
Appendix a – change request form.............................................................................................................................. 13
EXECUTIVE SUMMARY
PURPOSE
GTS has been requested to provide the installation of Cradle Packages into 3 vehicles for Environmental
Services for the City of Fort Worth.
SCOPE
This section articulates the activities and services that will be considered in scope for the GTS team during
this project.
IN SCOPE
The following items are in scope during this Contract:
ON-SITE
GTS will perform a Pilot Installation for each deployment type prior to the start of the Project.
RUGGED MOBILITY INSTALLATION
Unpacking new Client System from shipping boxes and inspecting components for any damage
Supply all proper installation tools and installation parts such as; tie straps, tape, connectors,
wire loom etc.) used for installation.
Fill out Pre-Install portion of GTS Quality Check form.
Install new Cradle Package.
Removal of any installation related trash from vehicle and place in designated disposal container.
Fill out Post-Install portion of GTS Quality Check form and receive customer sign-off.
OUT OF SCOPE
The following items are out of scope during this Contract:
Removal of Legacy Equipment.
Any services not included in the In Scope section of this document.
ROLES AND RESPONSIBILITIES
GTS WILL PERFORM THE FOLLOWING
GTS will appoint a project manager (PM) as the primary contact for the CUSTOMER.
GTS will be responsible for accomplishing assigned activities within project scope and schedule
for the negotiated price.
GTS will lead/develop requirements gathering sessions specific to document management and
workflow as needed with active participation from relevant staff.
GTS will manage risks to ensure project quality and schedule adherence.
GTS will provide a weekly status report to the CUSTOMER project manager.
GTS will appoint a point of contact to communicate with CUSTOMER.
GTS point of contact will escalate issues and needed changes to CUSTOMER project manager
as appropriate.
GTS will review and acknowledge in writing CUSTOMER Computer usage, confidentiality and
non-disclosure policies.
GTS will invoice CUSTOMER upon completion and CUSTOMER acceptance of each deliverable.
CUSTOMER WILL PERFORM THE FOLLOWING
CUSTOMER will appoint a project manager (PM) as the primary contact for GTS.
CUSTOMER will be responsible for final acceptance of deliverables.
CUSTOMER will be available in a timely fashion to inspect completed installations and sign
associated Quality Control (QC) documentation.
CUSTOMER will identify and assemble necessary CUSTOMER resources.
The PM will assist the GTS with business-related activities and decisions, as necessary.
The PM will baseline all deliverables provided by the GTS.
The PM will assist GTS with the coordination of technical resources.
The PM will review and make comments on GTS’s progress and ensure that the deadlines,
work items, reporting, and invoicing are being met and accomplished as described in the SOW.
The PM will assist with budget and procurement issues, as needed.
APPROACH
GTS will take the following approach to deliver this project:
Discover
Confirm delivery locations.
Determine onsite contacts.
Design
Create Project Plan for services.
Assign team leads and technicians for each location.
Schedule Resources and Order Equipment.
Deliver
Receive equipment at GTS Integration Facility.
Record units for delivery.
Deliver to designated location.
Perform installation of Cradle Packages.
DELIVERABLES
The following deliverables will be developed during the term of the Contract.
No. Deliverable Description Completion Criteria
1
Deployment Report Report containing a list of all CPU
serial numbers and the associated
location/vehicle number
Once units are
deployed and
signoffs received
2 QC Checklist Signoff Signoff sheet by onsite contact
confirming installation and QC of
units has been completed
Onsite contact signs
document
ASSUMPTIONS
Vehicles will be made available to GTS installers in a regular and timely fashion as
established in a mutually agreed upon schedule.
In the event that vehicles are not made available within [1] hour of installation time, any
time spent beyond the projected project hours will be billed to the customer at the project
staff standard Time and Material (T&M) hourly rate.
GTS reserves the right to refuse vehicle installation based on onsite inspection.
If imaging is required, customer will be given a first article unit for testing and approval
before remaining units are completed. Any changes to this image will incur additional fees.
Customer is responsible for all software licenses.
The Customer Project Manager shall obtain and provide project requirements, information,
data, decisions and approvals according to the project plan unless both parties agree to a
different response time and provided the information is available from the customer.
The Customer shall provide GTS Project personnel with reasonable and safe access to the
project site and adequate installation space, as required.
Scope of this project is based on information gathered to-date and is subject to re-scoping
in the event additional tasks or technical issues arise. Any time spent beyond the projected
project hours will be billed to the customer at the project staff standard Time and Material
(T&M) hourly rate. Hourly work will not be performed without written approval from the
customer.
Warehousing of customer’s hardware is for a period not to exceed 30 days.
Additional charges apply per unit for any portion over 30 days and for each 30 days.
GTS project team assumes no responsibility for any application configurations malfunctions.
An elevator shall be available to transport equipment between floors.
Services will be completed for a minimum of 3 vehicles.
If final deployment falls below 95% of expected devices GTS will require a Change Order
and pricing may be subject to change.
Service Hours:
Business Hours – Monday through Friday 8:00am to 5:00 pm local time (excluding State of
Texas and nationally-observed holidays).
Outside Business Hours – (Monday – Friday) – (may incur an additional charge).
Weekends – (may incur an additional charge).
Holidays – (may incur an additional charge).
REPORTS AND MEETINGS
The GTS assigned Project Manager will work with CUSTOMER’s assigned personnel to create the
deliverables for this project.
GTS will document milestone completion status, issues, risks and open action items in
weekly status reports to CUSTOMER.
Weekly status reports and associated information will be considered accepted by
CUSTOMER if not objected to in writing within 3 business days.
GTS will conduct weekly project meetings with CUSTOMER.
Additional meetings may be requested by CUSTOMER or GTS.
GTS will conduct any meetings required to determine the best solution for an issue or risk.
PERIOD OF PERFORMANCE
The term of this contract begins upon full execution of this document and continues until project
completion. GTS estimates it will take approximately 1 day to complete this project.
PRICING
BILLING
The price for the Services to be performed by GTS, applicable cancellation and rescheduling fees for the
Services are listed below. GTS will bill monthly for installation services.
No. Services Qty
Price (ea.) Extended
Price
1 Cradle Package Installation 3 $340.57 $1,021.71
Notes:
1.Travel: Based on the discussion during the scoping of this project, travel outside of the Fort Worth
area will not be required for project completion. Travel expenses are not included in the pricing for
this project.
2.Delay of project: If the GTS deliverables are delayed by prerequisites owned or assigned to CUSTOMER
personnel a delay of project fee of $400.00 per day will be assessed.
3.Rescheduling: A rescheduling fee of $400.00 will be applied if customer requests a schedule change
under 4 days prior to original deployment date.
4.Managed Services: Milestones are considered completed at the end of the current month of service
and are billed monthly.
PAYMENT ADDRESS
GTS Technology Solutions
DEPT. 6877
P.O. Box 4264
Houston, TX 77210-4264
PROJECT ACCEPTANCE
CHANGE MANAGEMENT
When the GTS or CUSTOMER determines that a change is necessary to refine a process, procedure, or
specific responsibility identified in this SOW, the party proposing the change will document the request
using the change request form provided in Appendix A. The request will be presented in a change
management meeting where both parties will mutually agree to accept or reject the change request.
This change management meeting will be within 5 business days of the request. A conference call
between both parties that addresses the change request will be considered a change management
meeting as long as both parties are present.
The receiving party will review the proposed Change Request and determine whether the change is
acceptable or requires modifications. Both parties will review the proposed Change Request and will (i)
approve it, (ii) agree to further investigation, or (iii) reject it (“Change Management Process”). When the
parties agree to the change, they will sign the Change Request, which upon signing by both parties will
constitute authorization to implement the change.
ACCEPTANCE
CUSTOMER shall either accept or reject the GTS’s Services or Work Product within a reasonable number
of days from performance. For this Project SOW, Services or Work Product shall be accepted or rejected
within 25 days from performance. Services or Work Product will be deemed acceptable to CUSTOMER
if it conforms in all material respects with Services described in this SOW.
The GTS will have full responsibility for the deliverables and the tasks listed in this SOW.
All work products will be submitted to the CUSTOMER PM for acceptance and approval.
The CUSTOMER PM may request that a deliverable outline be submitted for approval prior
to work commencing on the deliverable. All correspondence and documentation will be
delivered in both paper and electronic format unless otherwise agreed to by the GTS and
the CUSTOMER PM.
CUSTOMER will complete a review of each submitted deliverable within five workdays from
the date of receipt. CUSTOMER feedback which indicates revisions to a deliverable are
required will be addressed and re-submitted by the GTS within ten workdays unless
approval (in writing) for a different length of time is obtained from the CUSTOMER PM or
designate.
CUSTOMER will either accept or reject the GTS’s Services or Work Product within a
reasonable number of days from performance. For this Project SOW, Services or Work
Product will be accepted or rejected within 5 days from performance completion date.
Failure to provide acceptance or rejection within 5 days will be considered acceptance of
the deliverable.
If CUSTOMER gives notice of rejection, then the GTS will have an additional ten (10) days,
within which to cure any deficiencies identified in writing by CUSTOMER.
PROJECT COMPLETION CRITERIA
The project will be considered complete when all deliverables described in the SOW have been
accepted and approved by the CUSTOMER PM.
PAYMENT TERMS
CUSTOMER agrees to be invoiced based on completion and acceptance of each deliverable. CUSTOMER
upon receipt of the invoice(s) agrees to a net payment term of (30) days.
WARRANTY
WARRANTY COVERAGE
GTS Labor Warranty will be 90 days after final acceptance of installed solution.
Service calls after 90 days will be billed to the customer based on a T&E rate.
o Any hardware failures outside of Labor Warranty period will be handled between customer and
OEM according to manufacturer Returns Material Authorization (RMA) policy.
INSTALLATION ITEMS COVERED UNDER WARRANTY
Electrical.
o Any electrical devices installed by GTS upfitters (computers, mobile routers, docking stations,
etc.)
o All physical electrical wiring from the equipment to the source of power.
Accredited Public Safety Equipment Up-fitter (PSEU) Power Breakout. This is an electrical
breakout that has been installed by the PSEU at the time of the vehicles up-fitting. This will
be inspected to ensure it meets “Best Industry Practices” prior to using. Additionally, the
customer will have to provide written permission to use this power breakout to ensure it
does not void any PSEU warranties.
Customer Installed Power Breakout. This is an “End User” provisioned power breakout. It
can be used if it meets “Best Industry Practices” for automotive electrical wiring.
Grounding connections.
Power connections.
Ignition Sense Voltage connections.
o Consumable Items Used.
Wire Splices. Includes any dual walled heat shrunk or soldered wire connections, including
the crimped connection.
Terminal Rings. Includes any dual walled heat shrunk terminal rings used, including the
crimped connection.
High Heat, UV Protected Split Loom. Includes loom used for the protection of wiring runs.
Dual Walled Heat Shrink. Includes any sections of wiring protected by the heat shrink.
“Add-A-Circuit.” Includes this item as used in the vehicle fuse box or in vehicle auxiliary
panels for any “Ignition Sense” voltage provisioned.
Fusing and Fuses. Includes all inline waterproof fuse holders and fuses. The client will be
responsible for replacing any fuses that “blow” during normal operation.
Fasteners Used for The Installation of Equipment.
o Stainless Steel Modified Truss Screws.
o Stainless Steel Hex Slotted Drive Washered Self Drilling Screw.
o Stainless Steel Button Head Socket Cap Screw.
o Stainless Steel Nylon Insert Jam Lock Nut (“Nylok”).
o Plastic UV Protected Electrical Ties.
o Industrial “Hook & Loop” (Velcro).
o Other Fasteners as used in the installation not covered by the above items.
INSTALLATION ITEMS NOT COVERED UNDER WARRANTY
Alteration of the Original Installation by Customer or Third Parties. Any alteration of the existing
installation, causing a failure or malfunction, by the customer or by third parties will not be covered by
the warranty. This includes, but is not limited to:
o Alteration or modification of:
Physical Electrical Wiring. Moving wiring to a different path in the vehicle.
Any Electrical Connections/Connectors for Power/Ground/Ignition Sense. This includes
“tapping” any connection originally provisioned in the initial installation.
Splices.
Fusing.
Fasteners used in the securing of equipment, components or wiring.
o Vehicle Accidents.
o “Force Majeure” incidents.
o Any “Waste Recycling Fees.”
o Removal and reinstallation of equipment due to a vehicle accident in which the vehicle is
“written off” as a total loss by an insurance adjuster.
o Installation or maintenance of any additional equipment not in the original installation “Scope of
Work” (SOW). Any requests for the installation or maintenance of any additional equipment will
be treated as outside of the original SOW and quoted as a separate line item.
o Any service calls deemed to be out of warranty will be charged per site visit of $175 in addition to
$40/hour T&M charge.
WARRANTY SCHEDULING
All routine warranty trouble tickets will be addressed during the hours of 8 AM through 5 PM CST,
Monday through Friday.
WARRANTY REQUESTS
Requests can be made via Telephone.
Requests can be made via e-mail.
All request will be followed up with a confirmation e-mail.
WARRANTY REPORTS
A written maintenance report will be provided via e-mail within 24 hours of the maintenance performed;
It will describe the issue and its resolution.
Any issues not resolved in a site visit will be documented, the ticket will remain open and follow on
scheduling made. This generally will only occur if parts must be ordered.
Docusign Envelope ID: 8D72A733-989F-403F-9234-F619B5E96FF2
TERMS AND CONDITIONS
The Terms and Conditions of this SOW will be in accordance with those of DIR-CPO-4754.
AUTHORIZATION AND ACCEPTANCE
By signing below, both GTS and the Customer agree to the Terms and Conditions of this SOW.
GTS Technology Solutions City of Fort Worth
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
Upon execution, please submit signed document to Tracie.Simental@gts-ts.com
APPENDIX A – CHANGE REQUEST FORM
Change# 001
Between: GTS CUSTOMER Priority (select one) Low, Medium, High
Client Name Date
Change Manager Related Issue #
CONTACT INFORMATION
Prepared by Phone Email
Change Owner Phone Email
Client/Contractor
Contact
Phone Email
DESCRIPTION OF EXISTING STATE
Details:
REQUESTED
CHANGE
IMPACT
Cost
Schedule
Quality or
Quantity
Related SOW Section
Details:
IMPACT
Details:
Total Cost of this
Change
Paid By
(keep all that
apply)
CUSTOMER GTS
GTS CUSTOMER
Signature Signature
Name Name
Cradle Package Installation Services – TPW
Statement of Work
By and Between
GTS Technology Solutions
9211 Waterford Centre Blvd. Ste. 275
Austin, TX 78758
And
City of Fort Worth
Submission Date: 12/23/2024
CONTENTS
Executive summary ........................................................................................................................................................ 4
Purpose......................................................................................................................................................................4
Scope ......................................................................................................................................................................... 4
In Scope.....................................................................................................................................................................4
On-Site...................................................................................................................................................................4
Out of scope .............................................................................................................................................................. 4
Roles and responsibilities..............................................................................................................................................4
GTS will perform the following..................................................................................................................................4
Customer will perform the following ........................................................................................................................ 5
Approach ................................................................................................................................................................... 5
Deliverables ............................................................................................................................................................... 6
Assumptions .............................................................................................................................................................. 6
Reports and meetings ................................................................................................................................................ 7
Period of performance .............................................................................................................................................. 7
Pricing ............................................................................................................................................................................ 7
Billing ......................................................................................................................................................................... 7
Payment address ....................................................................................................................................................... 8
Project acceptance ........................................................................................................................................................ 8
Change management ................................................................................................................................................. 8
Acceptance ................................................................................................................................................................ 8
Project completion criteria ........................................................................................................................................ 9
Payment terms .......................................................................................................................................................... 9
Warranty ........................................................................................................................................................................ 9
Warranty Coverage .................................................................................................................................................... 9
Installation Items Covered Under Warranty .............................................................................................................. 9
Installation Items Not Covered Under Warranty ..................................................................................................... 10
Warranty Scheduling ............................................................................................................................................... 10
Warranty Requests .................................................................................................................................................. 10
Warranty Reports .................................................................................................................................................... 10
Terms and Conditions .................................................................................................................................................. 12
Authorization and Acceptance .................................................................................................................................... 12
Appendix a – change request form.............................................................................................................................. 13
EXECUTIVE SUMMARY
PURPOSE
GTS has been requested to provide the installation of Cradle Packages into 9 vehicles for TPW for the City
of Fort Worth.
SCOPE
This section articulates the activities and services that will be considered in scope for the GTS team during
this project.
IN SCOPE
The following items are in scope during this Contract:
ON-SITE
GTS will perform a Pilot Installation for each deployment type prior to the start of the Project.
RUGGED MOBILITY INSTALLATION
Unpacking new Client System from shipping boxes and inspecting components for any damage
Supply all proper installation tools and installation parts such as; tie straps, tape, connectors,
wire loom etc.) used for installation.
Fill out Pre-Install portion of GTS Quality Check form.
Remove existing docks from 7 vehicles.
Install new Cradle Package in 9 vehicles.
Removal of any installation related trash from vehicle and place in designated disposal container.
Fill out Post-Install portion of GTS Quality Check form and receive customer sign-off.
OUT OF SCOPE
The following items are out of scope during this Contract:
Any services not included in the In Scope section of this document.
ROLES AND RESPONSIBILITIES
GTS WILL PERFORM THE FOLLOWING
GTS will appoint a project manager (PM) as the primary contact for the CUSTOMER.
GTS will be responsible for accomplishing assigned activities within project scope and schedule
for the negotiated price.
GTS will lead/develop requirements gathering sessions specific to document management and
workflow as needed with active participation from relevant staff.
GTS will manage risks to ensure project quality and schedule adherence.
GTS will provide a weekly status report to the CUSTOMER project manager.
GTS will appoint a point of contact to communicate with CUSTOMER.
GTS point of contact will escalate issues and needed changes to CUSTOMER project manager
as appropriate.
GTS will review and acknowledge in writing CUSTOMER Computer usage, confidentiality and
non-disclosure policies.
GTS will invoice CUSTOMER upon completion and CUSTOMER acceptance of each deliverable.
CUSTOMER WILL PERFORM THE FOLLOWING
CUSTOMER will appoint a project manager (PM) as the primary contact for GTS.
CUSTOMER will be responsible for final acceptance of deliverables.
CUSTOMER will be available in a timely fashion to inspect completed installations and sign
associated Quality Control (QC) documentation.
CUSTOMER will identify and assemble necessary CUSTOMER resources.
The PM will assist the GTS with business-related activities and decisions, as necessary.
The PM will baseline all deliverables provided by the GTS.
The PM will assist GTS with the coordination of technical resources.
The PM will review and make comments on GTS’s progress and ensure that the deadlines,
work items, reporting, and invoicing are being met and accomplished as described in the SOW.
The PM will assist with budget and procurement issues, as needed.
APPROACH
GTS will take the following approach to deliver this project:
Discover
Confirm delivery locations.
Determine onsite contacts.
Design
Create Project Plan for services.
Assign team leads and technicians for each location.
Schedule Resources and Order Equipment.
Deliver
Receive equipment at GTS Integration Facility.
Record units for delivery.
Deliver to designated location.
Perform installation of Cradle Packages.
DELIVERABLES
The following deliverables will be developed during the term of the Contract.
No. Deliverable Description Completion Criteria
1
Deployment Report Report containing a list of all CPU
serial numbers and the associated
location/vehicle number
Once units are
deployed and
signoffs received
2 QC Checklist Signoff Signoff sheet by onsite contact
confirming installation and QC of
units has been completed
Onsite contact signs
document
ASSUMPTIONS
Legacy equipment will be left onsite.
Vehicles will be made available to GTS installers in a regular and timely fashion as
established in a mutually agreed upon schedule.
In the event that vehicles are not made available within [1] hour of installation time, any
time spent beyond the projected project hours will be billed to the customer at the project
staff standard Time and Material (T&M) hourly rate.
GTS reserves the right to refuse vehicle installation based on onsite inspection.
If imaging is required, customer will be given a first article unit for testing and approval
before remaining units are completed. Any changes to this image will incur additional fees.
Customer is responsible for all software licenses.
The Customer Project Manager shall obtain and provide project requirements, information,
data, decisions and approvals according to the project plan unless both parties agree to a
different response time and provided the information is available from the customer.
The Customer shall provide GTS Project personnel with reasonable and safe access to the
project site and adequate installation space, as required.
Scope of this project is based on information gathered to-date and is subject to re-scoping
in the event additional tasks or technical issues arise. Any time spent beyond the projected
project hours will be billed to the customer at the project staff standard Time and Material
(T&M) hourly rate. Hourly work will not be performed without written approval from the
customer.
Warehousing of customer’s hardware is for a period not to exceed 30 days.
Additional charges apply per unit for any portion over 30 days and for each 30 days.
GTS project team assumes no responsibility for any application configurations malfunctions.
An elevator shall be available to transport equipment between floors.
Services will be completed for a minimum of 9 vehicles.
If final deployment falls below 95% of expected devices GTS will require a Change Order
and pricing may be subject to change.
Service Hours:
Business Hours – Monday through Friday 8:00am to 5:00 pm local time (excluding State of
Texas and nationally-observed holidays).
Outside Business Hours – (Monday – Friday) – (may incur an additional charge).
Weekends – (may incur an additional charge).
Holidays – (may incur an additional charge).
REPORTS AND MEETINGS
The GTS assigned Project Manager will work with CUSTOMER’s assigned personnel to create the
deliverables for this project.
GTS will document milestone completion status, issues, risks and open action items in
weekly status reports to CUSTOMER.
Weekly status reports and associated information will be considered accepted by
CUSTOMER if not objected to in writing within 3 business days.
GTS will conduct weekly project meetings with CUSTOMER.
Additional meetings may be requested by CUSTOMER or GTS.
GTS will conduct any meetings required to determine the best solution for an issue or risk.
PERIOD OF PERFORMANCE
The term of this contract begins upon full execution of this document and continues until project
completion. GTS estimates it will take approximately 2 days to complete this project.
PRICING
BILLING
The price for the Services to be performed by GTS, applicable cancellation and rescheduling fees for the
Services are listed below. GTS will bill monthly for installation services.
No. Services Qty
Price (ea.) Extended
Price
1 Cradle Package Installation 9 $200.05 $1,800.45
Notes:
1.Travel: Based on the discussion during the scoping of this project, travel outside of the Fort Worth
area will not be required for project completion. Travel expenses are not included in the pricing for
this project.
2.Delay of project: If the GTS deliverables are delayed by prerequisites owned or assigned to CUSTOMER
personnel a delay of project fee of $400.00 per day will be assessed.
3.Rescheduling: A rescheduling fee of $400.00 will be applied if customer requests a schedule change
under 4 days prior to original deployment date.
4.Managed Services: Milestones are considered completed at the end of the current month of service
and are billed monthly.
PAYMENT ADDRESS
GTS Technology Solutions
DEPT. 6877
P.O. Box 4264
Houston, TX 77210-4264
PROJECT ACCEPTANCE
CHANGE MANAGEMENT
When the GTS or CUSTOMER determines that a change is necessary to refine a process, procedure, or
specific responsibility identified in this SOW, the party proposing the change will document the request
using the change request form provided in Appendix A. The request will be presented in a change
management meeting where both parties will mutually agree to accept or reject the change request.
This change management meeting will be within 5 business days of the request. A conference call
between both parties that addresses the change request will be considered a change management
meeting as long as both parties are present.
The receiving party will review the proposed Change Request and determine whether the change is
acceptable or requires modifications. Both parties will review the proposed Change Request and will (i)
approve it, (ii) agree to further investigation, or (iii) reject it (“Change Management Process”). When the
parties agree to the change, they will sign the Change Request, which upon signing by both parties will
constitute authorization to implement the change.
ACCEPTANCE
CUSTOMER shall either accept or reject the GTS’s Services or Work Product within a reasonable number
of days from performance. For this Project SOW, Services or Work Product shall be accepted or rejected
within 25 days from performance. Services or Work Product will be deemed acceptable to CUSTOMER
if it conforms in all material respects with Services described in this SOW.
The GTS will have full responsibility for the deliverables and the tasks listed in this SOW.
All work products will be submitted to the CUSTOMER PM for acceptance and approval.
The CUSTOMER PM may request that a deliverable outline be submitted for approval prior
to work commencing on the deliverable. All correspondence and documentation will be
delivered in both paper and electronic format unless otherwise agreed to by the GTS and
the CUSTOMER PM.
CUSTOMER will complete a review of each submitted deliverable within five workdays from
the date of receipt. CUSTOMER feedback which indicates revisions to a deliverable are
required will be addressed and re-submitted by the GTS within ten workdays unless
approval (in writing) for a different length of time is obtained from the CUSTOMER PM or
designate.
CUSTOMER will either accept or reject the GTS’s Services or Work Product within a
reasonable number of days from performance. For this Project SOW, Services or Work
Product will be accepted or rejected within 5 days from performance completion date.
Failure to provide acceptance or rejection within 5 days will be considered acceptance of
the deliverable.
If CUSTOMER gives notice of rejection, then the GTS will have an additional ten (10) days,
within which to cure any deficiencies identified in writing by CUSTOMER.
PROJECT COMPLETION CRITERIA
The project will be considered complete when all deliverables described in the SOW have been
accepted and approved by the CUSTOMER PM.
PAYMENT TERMS
CUSTOMER agrees to be invoiced based on completion and acceptance of each deliverable. CUSTOMER
upon receipt of the invoice(s) agrees to a net payment term of (30) days.
WARRANTY
WARRANTY COVERAGE
GTS Labor Warranty will be 90 days after final acceptance of installed solution.
Service calls after 90 days will be billed to the customer based on a T&E rate.
o Any hardware failures outside of Labor Warranty period will be handled between customer and
OEM according to manufacturer Returns Material Authorization (RMA) policy.
INSTALLATION ITEMS COVERED UNDER WARRANTY
Electrical.
o Any electrical devices installed by GTS upfitters (computers, mobile routers, docking stations,
etc.)
o All physical electrical wiring from the equipment to the source of power.
Accredited Public Safety Equipment Up-fitter (PSEU) Power Breakout. This is an electrical
breakout that has been installed by the PSEU at the time of the vehicles up-fitting. This will
be inspected to ensure it meets “Best Industry Practices” prior to using. Additionally, the
customer will have to provide written permission to use this power breakout to ensure it
does not void any PSEU warranties.
Customer Installed Power Breakout. This is an “End User” provisioned power breakout. It
can be used if it meets “Best Industry Practices” for automotive electrical wiring.
Grounding connections.
Power connections.
Ignition Sense Voltage connections.
o Consumable Items Used.
Wire Splices. Includes any dual walled heat shrunk or soldered wire connections, including
the crimped connection.
Terminal Rings. Includes any dual walled heat shrunk terminal rings used, including the
crimped connection.
High Heat, UV Protected Split Loom. Includes loom used for the protection of wiring runs.
Dual Walled Heat Shrink. Includes any sections of wiring protected by the heat shrink.
“Add-A-Circuit.” Includes this item as used in the vehicle fuse box or in vehicle auxiliary
panels for any “Ignition Sense” voltage provisioned.
Fusing and Fuses. Includes all inline waterproof fuse holders and fuses. The client will be
responsible for replacing any fuses that “blow” during normal operation.
Fasteners Used for The Installation of Equipment.
o Stainless Steel Modified Truss Screws.
o Stainless Steel Hex Slotted Drive Washered Self Drilling Screw.
o Stainless Steel Button Head Socket Cap Screw.
o Stainless Steel Nylon Insert Jam Lock Nut (“Nylok”).
o Plastic UV Protected Electrical Ties.
o Industrial “Hook & Loop” (Velcro).
o Other Fasteners as used in the installation not covered by the above items.
INSTALLATION ITEMS NOT COVERED UNDER WARRANTY
Alteration of the Original Installation by Customer or Third Parties. Any alteration of the existing
installation, causing a failure or malfunction, by the customer or by third parties will not be covered by
the warranty. This includes, but is not limited to:
o Alteration or modification of:
Physical Electrical Wiring. Moving wiring to a different path in the vehicle.
Any Electrical Connections/Connectors for Power/Ground/Ignition Sense. This includes
“tapping” any connection originally provisioned in the initial installation.
Splices.
Fusing.
Fasteners used in the securing of equipment, components or wiring.
o Vehicle Accidents.
o “Force Majeure” incidents.
o Any “Waste Recycling Fees.”
o Removal and reinstallation of equipment due to a vehicle accident in which the vehicle is
“written off” as a total loss by an insurance adjuster.
o Installation or maintenance of any additional equipment not in the original installation “Scope of
Work” (SOW). Any requests for the installation or maintenance of any additional equipment will
be treated as outside of the original SOW and quoted as a separate line item.
o Any service calls deemed to be out of warranty will be charged per site visit of $175 in addition to
$40/hour T&M charge.
WARRANTY SCHEDULING
All routine warranty trouble tickets will be addressed during the hours of 8 AM through 5 PM CST,
Monday through Friday.
WARRANTY REQUESTS
Requests can be made via Telephone.
Requests can be made via e-mail.
All request will be followed up with a confirmation e-mail.
WARRANTY REPORTS
A written maintenance report will be provided via e-mail within 24 hours of the maintenance performed;
It will describe the issue and its resolution.
Any issues not resolved in a site visit will be documented, the ticket will remain open and follow on
scheduling made. This generally will only occur if parts must be ordered.
TERMS AND CONDITIONS
The Terms and Conditions of this SOW will be in accordance with those of DIR-CPO-4754.
AUTHORIZATION AND ACCEPTANCE
By signing below, both GTS and the Customer agree to the Terms and Conditions of this SOW.
GTS Technology Solutions City of Fort Worth
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
Upon execution, please submit signed document to Tracie.Simental@gts-ts.com
APPENDIX A – CHANGE REQUEST FORM
Change# 001 Between: GTS CUSTOMER Priority (select one) Low, Medium, High
Client Name Date
Change Manager Related Issue #
CONTACT INFORMATION
Prepared by Phone Email
Change Owner Phone Email
Client/Contractor
Contact
Phone Email
DESCRIPTION OF EXISTING STATE
Details:
REQUESTED
CHANGE
IMPACT
Cost Schedule
Quality or
Quantity
Related SOW Section
Details:
IMPACT
Details:
Total Cost of this
Change
Paid By
(keep all that
apply)
CUSTOMER GTS
GTS CUSTOMER
Signature Signature
Name Name