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Home My WebLink AboutContract 57960-A1City Secretary Contract No. 57960-Al FIRST AMENDMENT TO FORT WORTH CITY SECRETARY CONTRACT NO. 57960 This First Amendment to Fort Worth City Secretary Contract No. 57960 ("First Amendment") is made between the City of Fort Worth ("City"), a municipal corporation and Voice Products, Inc., (Vendor"). City and Vendor are each individually referred to herein as a "party" and collectively referred to as the "parties." WHEREAS, on August 9, 2022, City and Vendor entered into an Agreement identified as Fort Worth City Secretary Contract No. 57960 utilizing that certain Cooperative Agreement DIR- CPO-5060(the "Agreement"); and WHEREAS, it is the collective desire of both City and Vendor to amend the Agreement for the City to purchase the NICE Interactive Voice Response — CPE Integration from Vendor; and WHEREAS, the Parties desire to increase the annual contract amount by $36,246.00 for a revised annual amount not to exceed $136,246.00 for the Information Technology Solutions Department on behalf of the Communications and Public Engagement Department; and WHEREAS, on February 25, 2025, the Fort Worth City Council, through Mayor & Council Communication 25-0134, authorized the increase in value of this contract to $136,246.00, and the execution of this amendment to the Agreement. NOW THEREFORE, known by all these present, City and Vendor, acting herein by and through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: 1. The Agreement is hereby amended by adding Exhibit A, attached to this First Amendment, as Exhibit "A" of the Agreement. 2. All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX First Amendment to Fort Worth City Secretary Contract No. 57960 Pagel of 3 Executed effective as of the date signed by the Deputy City Manager below. 1�1Cs] 4lUx"Ll) 4 N IF City of Fort Worth By: Name: Richard Zavala Title: Interim Assistant City Manager Date: 03/10/2025 Approval Recommended: : B /� y' Y Name: Kevin Gunn Title: Attest: a .,ems By: Name: Jannette S. Goodall Title: City Secretary VENDOR: Voice Products, Inc. Co%ffe Orvden By: Colette Dryden (Feb 28, 202511:48 CST) Name: Colette Dryden Title: coo Date: 02/28/2025 Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By. StevenSteven Van 02513:38 CST) Name: Steven Vandever Title: Senior IT Manager Approved as to Form and Legality: X,��Xj as , By: M. Kevin Anders, II (Mar 10, 202516:35 CDT) Name: M. Kevin Anders, II 444��nn�� eooj F°Rr oaa Title: Assistant City Attorney v°°ti ° oAd omd �° * d Contract Authorization: 000.000 o aa�an nEXp54ppd M&C: 25-0134 Approval Date: February 25, 2025 Form 1295: 2025-1253724 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX First Amendment to Fort Worth City Secretary Contract No. 57960 Page 2 of 3 EXHIBIT A VOICeProducts NIOEAVTFD Z 0 GOLD PARTNER City of Fort worth Brett Johnson - Regional vita President of Sales Voice Products Inc. - Houston, TX P 81010 - 466.1152 1 F 316.263.1a23 bi ohnso n Pvoice p roducts, com October 30, 2024 ISE Quote* 293621 Texas Department of Infonnauon Resources VP DIR-CPO-50150 Convert Workforce Management to Cloud Environment Cloud based Softwareas a Service 15aaS}. No hardware nrannuaI maintenance is required.One time setup fee, professional services paid upfront and annual subscriptions fees thereafter. Customer provided secured VPN Donnerdon is required. DeIWary, Training and Rem ate Support Inc Iuded;Sales Tax nut included, (All applicable sales tax will be billed in addition to quote). Agencies which are tax exempt should provide a copy of a tax exemption fomh with purchase order. First Amendment to Fort Worth City Secretary Contract No. 57960 Page 3 of 3 M&C Review Page 1 of 2 Official site of the City of Fort Worth, Texas A CITY COUNCIL AGEND F°RT��RT" Create New From This M&C DATE: 2/25/2025 REFERENCE **M&C 25- LOG NAME: 04VOICE PRODUCTS NO.: 0134 CONTRACT AMENDMENT CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize Execution of an Amendment to City Secretary Contract No. 57960 Utilizing a Texas Department of Information Resources Cooperative Purchase Agreement with Voice Products, Inc. to Purchase NICE Interactive Voice Response - CPE Integration Increasing the Annual Contract Amount by $36,246.00 for a Revised Annual Amount Not to Exceed $136,246.00 for the Information Technology Solutions Department on Behalf of the Communications and Public Engagement Department RECOMMENDATION: It is recommended that the City Council authorize execution of an amendment to City Secretary Contract No. 57960 utilizing a Texas Department of Information Resources Cooperative Purchase Agreement with Voice Products, Inc. to the purchase NICE Interactive Voice Response-CPE Integration increasing the annual contract amount by $36,246.00 for a revised annual amount not to exceed $136,246.00 for the Information Technology Solutions Department on behalf of the Communications and Public Engagement Department. DISCUSSION: On August 09, 2022, the City executed City Secretary Contract (CSC) No. 57960 with Voice Products, Inc. using Texas Department of Information Resources (DIR) Cooperative Contract No. DIR-CPO- 5060 for Information Technology Broadcasting and Telecommunication for the Information Technology Solutions (ITS) Department in an annual amount not to exceed $100,000.00. The ITS Department uses Cooperative Contract No. DIR-CPO-5060 to provide workforce management and scheduling software. NICE Workforce Management is the primary software from this vendor that is used by the City 311 Call Center to manage staff scheduling and service quality. The current version of NICE Workforce Management is not supported on Windows 11and must be upgraded. This upgrade will move to the cloud -hosted software version which is supported on Windows 11 and will bring new features such as Al assistance and call routing. Professional services for the NICE upgrade are expected to cost of $88,630.00 which will increase the total annual contract value to $136,246.00. Annual NICE Workforce Management subscription costs will remain at $47,616.00 and are subject to price increases per DIR-CPO-5060 terms and conditions. Approval of this Mayor and Council Communication will allow additional purchase authority for the purchase of the upgrade professional services and NICE software licensing using the DIR Contract No. DIR-CPO-5060. Funding is budgeted in the ITS Capital Fund for the ITS Department for the purpose of funding the FY24 CPE Migrate NICE WFM project, as appropriated. COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a cooperative purchase agreement satisfies State laws requiring that the local government seek competitive bids for purchase of the item. Cooperative contracts have been competitively bid to increase and simplify the purchasing power of local government entities across the State of Texas. SUCCESSOR CONTRACTS: The City will initially use the DIR contract to make purchases authorized by this M&C. In the event a DIR cooperative contract is not renewed, staff would cease http://apps.cfwnet.org/council_packet/mc review.asp?ID=32999&councildate=2/25/2025 2/26/2025 M&C Review Page 2 of 2 purchasing at the end of the last purchase agreement coinciding with a valid cooperative contract. If the City Council were to not appropriate funds for a future year, staff would stop making purchases when the last appropriation expires, regardless of whether the then -current purchase agreement has expired. In the event an DIR cooperative agreement is not extended, but DIR executes a new cooperative agreement with substantially similar terms, this M&C authorizes the City to purchase the goods and services under the new DIR contract. If this occurs, in no event will the City continue to purchase goods and services under the new agreement for more than four (4) years without seeking Council approval. BUSINESS EQUITY: A Business Equity goal is not assigned when purchasing from an approved purchasing cooperative or public entity. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval if sufficient funds have been appropriated. AGREEMENT TERM: Upon City Council's approval and execution of amendment no. 1 to CSC 57960, the initial term of the agreement will expire in accordance with the terms and conditions of DIR- CPO-5060 or applicable successive cooperative agreement for the same products and services. RENEWAL OPTIONS: The agreements may be renewed in accordance with the underlying cooperative agreement, at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal period. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds are available in the current capital budget, as previously appropriated, in the ITS Capital Fund for the FY24 CPE Migrate NICE WFM project to support the approval of the above recommendation and execution of the amendment. Prior to any expenditure being incurred, the Information Technology Solutions Department has the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # I Amount ID ID Year (Chartfield 2) FROM Fund Department Account Project ID ID Submitted for Citv Manager's Office bv: Oriqinatinq Department Head: Additional Information Contact: ATTACHMENTS Program Activity Budget Year 04 Voice Prod Cont Amend fid table.xlsx (CFW Internal) Form 1295.Ddf (CFW Internal) ITS Funds Availabilitv.Ddf (CFW Internal) Mark McDaniel (6316) Kevin Gunn (2015) Cynthia Tyree (6689) Reference # Amount (Chartfield 2) http://apps.cfwnet.org/council_packet/mc review.asp?ID=32999&councildate=2/25/2025 2/26/2025