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Home My WebLink AboutIR 7824 INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 Gk1,STERE.4 - April 26, 1994 l� ofw To the Mayor and Members of the City Council 0. i tExns Subject: DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM In the early morning hours of March 26, 1994, a structure fire occurred at 2116 Ash Crescent Street that claimed the lives of four children and caused serious injuries to a fifth child and one adult. It was reported through the. news media and other sources that the Fire Department's computer aided dispatch (CAD) system had somehow failed in its function of dispatching fire companies to the scene with the minimum delay possible. The purpose of this informal report is to clarify what happened on the morning of March 26, 1994, what has been and is being done about the existing CAD system's problems, and to discuss future plans for further CAD system modernization. .Background er The Fire Alarm Office moved into the Communications Building on Bolt Street in April 1993. Only the computer consoles were new. The Alarm Office moved its wallboard microcomputer, controllers, and modems to the new site from the old site on Texas Street. The wallboard itself was left at the old site. Efforts were underway at the time of the move to replace the entire wallboard system, including the computer that controlled the wallboard as soon as possible after the move to the Bolt Street facility. During the time between the move to the new Communications Building and the completion of the new wallboard installation, the Alarm Office has experienced two major problems that adversely affect its operations. One is that the computer that controls the wallboard.and handles the automated dispatching of emergency calls to the fire stations, called the wallboard microcomputer, is twelve years old and has become very unreliable. The unit is prone to crash at any time and essentially shut down the automated emergency call dispatching of fire companies, which forces the Alarm Office to its backup procedures of telephoning fire stations to dispatch them on emergency calls. The other problem is that keeping track of fire companies is more difficult without the large wallboard display. Although an interim status tracking system has been successfully developed, the larger display is more efficient for the Alarm officers to use in their operations. i ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 okWTEq� April 26, 1994 6*FORD To the Mayor and Members of the City Council Page 2 of$ ro= Subject: Ian DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM It is important to note that the CAD system is a complex of old and new technologies that are actually several separate components. Attachment 1 provides a graphic representation of the system and an explanation of the dispatch process. The Fire at 2116 Ash Crescent Street According to 911, Fire Department, and Information Systems and Services records, the time elapsed between the first 911 call reporting the fire to the arrival of the first unit on the scene was 5 minutes and 2$ seconds. The following is a breakdown of those minutes and seconds as the records indicate. Please note that the 911 system's time is not synchronized to the second with the Alarm Office's time. There are minor differences between 911 and Alarm Office records (for example, the 911 record indicates that the first 911 call was passed to the Alarm Office at 02:23:20; the Alarm Office reports receiving the transfer at 02:23:17). The elapsed times that were identified in the 911 tape and printout records of the incident have been converted to the Alarm Office's time for continuity. Here is a summary of the elapsed time as reconstructed from 911, Fire, and ISS records. 02:23:02 First call received by 911 call taker. 02:23:17 Fire Alarm Office takes transfer from 911. 02:23:29 Alarm Officer completes entry of incident into system. System responds with list of units to dispatch. , 02:24:07 Alarm Office begins calling fire stations. 02:25 Engine 5 reports responding to fire. 02:25:52 Alarm Office completes calling stations in first alarm. 02:28:30 Engine 5 arrives on scene. 02:29 Engine 4 arrives on scene. ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 C TEgFO - April 26, 1994 To the Mayor and Members of the City Council Page 3 of 8 %°9 t �% 41 terns Subject: 1879 DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM _ A 911 call taker at the Communications Complex received the first call reporting the fire from a neighbor, Martha Cook of 2125 Ash Crescent Street, at 02:23:02 hours on the morning of March 26. Attachment 2 is a copy of the 911 log that shows all the 911 calls that were made by neighbors and the times that they were made.starting at 20 m ngtas before the record of the first call. The 911 log was checked as far back as 01:43:00 to make absolutely certain that no call was received before the one at 02:23:02, and none were found. The call was transferred to the Fire Alarm Office at 02:23:17 hours, 15 seconds after the 911 call taker took the first call, and within 12 seconds it was entered into the system. According to reports filed three days after this incident by the Alarm Office personnel who were on duty the morning of March 26, the Alarm Office staff had known for about 10 minutes that the Computer Aided Dispatch system was totally down, which meant that both the manual and automatic tone alerts to the fire stations did not function. One Alarm officer was on the phone with ISS technical support attempting to get the system back on line when the first call reporting the Ash Crescent fire came in. Because the Alarm Office already knew that the system would not automatically send the alert to the fire stations whose companies were to be dispatched to the fire, two Alarm officers began calling the fire stations on the telephone in accordance with established procedure in case of a CAD system failure. Calls were made starting at 02:24:07 in the following order by the two Alarm officers to the five units of the first alarm: Engines 5 and 14, Truck 8, Engine 4, and Battalion 1. The 911 records indicate that it took 1 minute and 45 seconds for the Alarm Office to call all 5 fire stations of the first alarm and dispatch them to the fire. These calls were made while answering four additional 911 calls reporting the Ash Crescent fire. This performance closely corresponds to what would have been achieved had the automatic system been functioning. The reason for such good performance is that the Alarm Office knew that the automatic and manual tone alert systems were not functioning when the call came in and acted quickly to implement established backup procedures. At this paint in the incident, 2 minutes and 51 seconds had elapsed since the first 911 call reporting the fire was received. ISSUED BY THE CITY MANAGER FORT WORTH,TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 TE April 26, 1994 GNpRH�, � � . o� To the Mayor and Members of the City Council Page 4 of 8 e ti r� rex a Subject: DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT $873 AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM Engine 5, the first unit to reach the scene, indicated by radio that it was responding to the call at 02:25 hours (the record does not indicate seconds for this). Engine 5 reached the scene at 02:28:30 according to ISS and Fire Department records, no more than 3.5 minutes from the time that Engine 5 indicated that it was responding to the fire. Attachment 3, which is a summary of the Fire Department's response to the incident, indicates that the estimated arrival time for Engine 5 was 3.3 minutes, but this time is based on the distance from Station 5 to the center of the fire box, which is the way the Fire Department subdivides the city to measure estimated response times. 2116 Ash Crescent is about two blocks south of the focal point of the fire box, and the Fire Department estimates that the actual estimated response time from Station 5 to 2116 Ash Crescent Street is 3.8 minutes. Engine 5 arrived on the scene no more than 3.5 minutes from responding to the fire, within the estimated response time and within the 4 minute City-wide goal established by the Fire Department. Engine 4, the second unit on scene, arrived between 30 and 90 seconds after Engine 5 (again the record does not indicate seconds). The crew of Engine 5 reported that Engine 4 personnel were moving up to support them with a second line as they began their attack on the fire, which would indicate that their arrival was soon after Engine 5. Attachment 4 is a series of maps that shows the location of the incident in relation to Station 5, Station 4, and the focal point of the fire box. The Station 5 personnel who responded to the fire reported that at least part of the fire station alert system did activate in their station. The lights came on automatically like they would under normal circumstances, although no one remembers hearing the tone alert. No lights or tones were activated at any of the other 4 fire stations dispatched for the first alarm. There is no complete explanation for this, though it is suspected that the efforts of the Alarm Office personnel trying to restart the wallboard microcomputer had a fortunate but momentary success. The effect of the lights coming on at Station 5 was that the crew of Engine 5 was already up when the telephone call came to dispatch them about 20 seconds later, saving additional precious seconds on their response time to the fire. ISSUED BY THE CITY MANAGER FORT WORTH,TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 pkATegE.o April 26, 1994 p ofr� To the Mayor and Members of the City Council Page 5 of$ u� jx ' X Subject: Ian DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM The Fire Department's investigation of the fire at 2116 Ash Crescent Street revealed that the fire started in the kitchen in an electric skillet. The electrical service into the house was not properly grounded, which left the voltage at any outlet in the house to fluctuate freely up to 240 volts. This would be sufficient to cause the fire regardless of whether the skillet had been left on or not. The lack of required safety catches on the window burglar bars prevented any escape from the sleeping area of the house, and the fire quickly spread to block the exterior doors. Finally, the house had no smoke alarm, which prevented an early warning of the fire to the sleeping occupants. There is no way,to determine with any certainty whether any of the fatalities that occurred in the Ash Crescent Street fire could have been avoided if the first units' arrivals had come sooner than they did. The lack of a smoke detector was probably the single most important factor in the loss of life. It is the only thing that could have possibly saved them all since the burglar bars prevented escape from the sleeping area windows. CAD System .Problems The wallboard microcomputer, which is twelve years old, has been the source of constant and numerous problems in the Fire Department's Alarm Office since it moved to the Bolt Street facility in April 1993. The unit is obsolete and obtaining parts for it is very difficult. The wallboard micro is prone to .crash for a variety of reasons, most of which are related to the age of the equipment. The process of restarting the machine, a process called "rebooting," is cumbersome and time-consuming, and the process is usually carried out by Alarm Office personnel while consulting with Information Systems and Services technicians on the telephone. The effect of the wallboard micro's crashing is to lose the automated alerting of the fire stations. Alarm Office personnel must then go to a manual backup system that requires them to call each fire station for each call to dispatch station personnel. ISSUED BY THE CITY MANAGER FORT WORTH,TEXAS — — INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 cNWTER April 26, 1994 ofr,� To the Mayor and Members of the City Council Page 6 of 8 AS Subject: t8 DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM Funding was appropriated from the Capital Projects Reserve Fund in August 1993 (1\4&C-G 10307) to replace the wallboard micro and purchase a new wallboard system. The new system utilizes video and computer technology for the wallboard that is separate from the old wallboard micro. The wallboard micro itself will be replaced with a faster and more reliable personal computer system that will operate only the automated alert system to the fire stations. The purchase of the equipment and software necessary to assemble the new system was approved on the same date as the funding, but as of this date the new equipment and software have not been installed. Delays were encountered in processing the payment for the first phase of the project to the provider of the new wallboard , a Florida company. In the interim, the company won a much larger contract for its services with the State of Florida, the result of which has been further delays in the installation of the new wallboard system. The system is now scheduled to be installed in mid-May. The replacement of the wallboard microcomputer should eliminate the problems that the current unit has caused. The new wallboard system will also allow the Alarm Office to return to its normal operating routine. Future Considerations What has yet to be addressed in any systematic fashion is the Fire Department's CAD system as a whole. Replacing the wallboard microcomputer is regarded as an interim remedy that should rid the system of its current problems. For the future, other components of the system, such as the fire station alert system, will need to be replaced as the availability of parts for its components gradually disappears. Opportunities also exist to improve other operational aspects of the Fire Department when this is done, such as using personal computers in the.fire stations to both operate the alert system and to transition to a paperless incident report filing system, a process that now requires the filing and microfilming of more 40,000 paper reports per year. ISSUED BY THE CITY MANAGER FORT WORTH,TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No, 7824 ,pRTEgF April 26, 1994 of oot To the Mayor and Members of the City Council Page 7 of 8 rX as Subject: r�5 DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM It is estimated by the Information Systems and Services Department that the existing fire station alert system will continue to be reliable for at least two more years, barring any unforeseen problems. The company that originally made the primary component of the system currently in operation in the fire stations is no longer in business, and generic parts are now being purchased for maintenance and repairs. The estimate of the system's remaining life is based on the expectation that the availability of parts for the fire station system components will become a serious concern by fiscal year 1996-97. An inter-departmental task group comprised of Fire Department, Information Systems and Services, and Fiscal Services staff will spend the coming months developing a better CAD system and to determine the costs for such a project. Presently, while the hardware costs can be at least estimated, the software development costs are not estimable because it is not known haw much of the development will have to be contracted outside of the City, a much more expensive proposition. It is expected that the plans for completing the CAD system modernization will be ready for implementation in fiscal year 1996-97 if not before. t Conclusions One component of the Fire Department's Computer Aided Dispatch System, the wallboard microcomputer, did fail on the morning of March 26, 1994. The Fire Alarm Office was aware of the system failure about 10 minutes before the first 911 call reporting the fire on Ash Crescent Street was received, so the failure of the system did not result in delayed dispatching of the first alarm units to the scene. The total time that elapsed between the first 911 call and the arrival of the first unit on scene was 5 minutes and 28 seconds. It took 1 minute and 45 seconds to call all 5 fire stations involved in the first alarm and dispatch them to the scene, a time that corresponds favorably to the automated system. The response time of Engine 5, the first unit, was no more than 3.5 minutes with an expected response time of 3.8 minutes. The most significant contributing factors to the fatalities, according to the Fire Department's investigation of the incident, were the lack of escape routes �m from the sleeping area of the house and the absence of a smoke alarm. ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS — INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 7824 �trp.R'CBpE4 April 26, 1994 To the Mayor and Members of the City Council Page 8 of 8 r 873 Subject: DISCUSSION OF ASH CRESCENT STREET FIRE INCIDENT AND FIRE DEPARTMENT COMPUTER AIDED DISPATCH SYSTEM The wallboard microcomputer is scheduled for replacement in mid-May, 1994. Replacement of the unit should prevent the majority of system failures similar to those experienced during the Ash Crescent incident. The staff is now working to plan an integrated modernization of the Fire Department's CAD system that is expected to be ready for implementation in fiscal year 1996-97 if not before. Further information will be provided upon request. BOB TERRELL City Manager ISSUED BY THE CITY MANAGER FORT WORTH,TEXAS Attachment I (Page 1 of 3) EXPLANATION OF FIRE COMPUTER AIDED DISPATCH SYSTEM (CAD) 1. Call received from 911 call-taker. The 911 system generates the telephone number and address of the caller through ANI (Automatic Number Identification) and ALI (Automatic Location Identification). 2. The 911 call-taker transfers the fire or EMT emergency call to the--Fire Alarm Office. The 911 system sends the call information, including ANI and ALI data, to the City Hall mainframe computer and to the Alarm officer's console in the Alarm Office. 3. The Alarm officer takes the call, determines the type of incident, and enters the information into the computer console. The computer determines how many fire companies to dispatch on the call by the type of incident. Once this information is entered into the system, it goes back to the City Hall mainframe and then back out to the Alarm Office, to the wallboard microcomputer. 4. The Alarm officer pushes a button on his console that sends the manual tone alert through the wallboard microcomputer and out over the radio system to the fire stations about to be dispatched. The message simply announces the station number with the tone as a warning to stand by for an incoming dispatch. 5. The wallboard microcomputer receives the dispatch information from the City Hall mainframe and formats two messages for each dispatch. Both messages will be sent by radio. The first message, which includes the automatic tone alert, is the one that alerts the fire station that it has a call. The second message is text data that prints out details of the destination at the fire station. 6. One by one, the wallboard micro sends the dispatch messages to the RDC- 95, which is the interface between the wallboard micro and the radio system. There is a 7-second delay between the broadcast of each message. 7. The Alarm office dispatcher listens for a series of noises through a speaker at his console that indicate the wallboard micro has sent the dispatch message to the fire station. The dispatcher then voices the call information to the fire station over the radio. There is a 30 second or so delay for each message sent before the dispatcher can use the radio. The information is heard over the fire station's public address system. The same information will print out on the printer at the fire station when the second message is received. S. When the first message sent by the wallboard micro is received at the fire station, the fire station's alert system sounds an alarm tone, opens the Attachment I (Page 2 of 3) overhead doors, and turns on the lights of the fire station. The fire station system sends an acknowledgement via radio back to the Alarm office to indicate that the message has been received. When the first message is confirmed by the fire station system as received, the second message is sent. The second message is printed out by the fire station system for the fire station personnel to take with them on the call. The printout contains the destination, map coordinates, and any special information about the site, such as hazardous materials storage. 9. If the first message is not acknowledged within 6 seconds by the fire station system, the wallboard micro sends it again. If the second message is not acknowledged, then the message"DISPATCH FAILED" appears on the Alarm officer's console. The Alarm of5cer will then immediately call the fire station on the telephone to dispatch the call. 10. The fire station personnel push a button on the fire station system that sends manual confirmation to the Alarm Office that the fire company is responding to the call. Additionally, the responding unit radios to the Alarm Office that it is responding as it leaves the station. Attachment 1 (Page 3 of 3) FIRE COMPUTER AIDED DISPATCH SYSTEM (CAD) blue: 911 system links black: City data links red: radio transmissions City Hall Mainframe Modem Computer Modem 911 PC 911 System Controller 911 Call- Wallboard Taker Controller Micro- CRT Computer ANI RDC-95 ALI Alarm Office Interface System Consoles Fire Station Alert System _ Fire Stations Attachment 2 (Page I of 4) 09 - 0-44 ESNwO19 09 (017) 33e-7399 02:03 03/26/94 3000 W BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING It 339-7399 BUSN CALL TERMINATING FROM 33S-4222 THIS CALL ORIGINATED FROM 80 035-4222 USE 4 DIGIT TO TRANSFER 12 - 0-44 ESNc067 18 (817) 625-9006 02,03 03/26/94 3020• LEE AV FORT' WORTH TX 625-9006 RESD SPEEQ,DORDTHY FT WORTH POLICE FT WORTH FIRE--.MEDSTAR 10 - 0-44 ESN=067 10 (817) 625-4924 02,03 03/26/94 3017 LEE AV FORT WORTH TX 62$-49e4 RESD LOPEZ,HF-RM140 E FT WORTH POLICE FT WORTH FIRE MEDSTAR 01 - 0-44 ESN=018 01 (817) 338-7399 02104 03/26/94 3000 W DOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATING rRym 355-4222 THIS CALt, ORIGINATEQ FROM 817 335-4228 USE 4 DIGIT TO TRANSFER 03 - 0-44 ESN=067 03 (ei". ) e34-9812 02:08 03/26/94 3605 RACE ST FORT WORTH TX 634-9812 RESD WRIGHT.JAS C FT WORTH POLICE FT WORTH FIRE MEDSTAR 09 - 0-44 ESN=018 09 (817) 338-7399 02.08 03/26/94 $000 W 'BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATING FROM 3:35-422e THIS CALL ORIGINATED FROM 817 335-42eE USE 4 DIGIT TO TRANSFER 12 - 0-44 ESN=0118 12 (817) 339-7399 02,08 03/e6/94 3000 W BOLT ST REMOTE r, ":ALL FORWARDING3 TX SPECIAL ROUTING # 330-7399 BUSN CALL TERMINATING IV FROM 33S-422E THIS CALL ORIGINATED FROM e17 335-4222 USE 4 DIGIT TO TRANSFER 10 - 0-44 ESNcOIS 10 (817) 338-7399 02-05 03/26t94 3000 W BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATIN(3 FROM 335-4222 THIS CALL ORIGINATED FROM 817 3354222 USE 4 DIGIT TO TRANSFER la - 0-44 ESN=067 13 (917) 921-2795 02,08 03/26/94 1113 E SHAW ST FORT WORTH TX 921-2793 RESI) THOMAS.MARY FT WORTH POLICE FT WORTH FIRE MEDSTAR It - 0-44 ESN=OiB It (817) 338-7399 02, 11 03/26/94 3000 W SOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 3$18-7399 BUSN CALL TERMINATING FROM 335-4222 THIS CALL ORIGINATED FROM 817 335• 42a2 ME 4 DIGIT TO TRANSFER 01 - 0-44 ESN"190 01 (817) 338-7945 02; 11 03/26/94 1336 SWO MOBILE CELLULAR PHONE TX SUMMIT .AV 3-IB-7945 MORL CELL SITE TOWER REQUEST CALLERS NUMBER VERIFY LOCATION USE 4-13161T NUMBER TO TRANSFER 03 - 0-44 ESN=018 03 (817) 338-7399 02, 12 03/26/94 3000 14 BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-73g9 BUSN CALL TERMINATING FROM 335-4Eee THIS CALL ORIGINATED FROM e17 335-4282 USE 4 12101T TO TRANSFER - 0-44 ESN=0rz7 02 (817) 451-6843 02: 12 03/26/94 1917 TIERNEY RD FORT plrRTH TX 451-6843 RRSD TAYLOR-BLAZE, MAUREEN FT WORTH POLICE FT WORTH iRE MEDSTAR 12 - 0-44 ESN=018 12 (017) 338-7399 02, 13 03126/94 3000 W BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7299 BUSN CALL, TERMINATINQ -Pfllli TUTC: -li-7 lt=-- .1 r ;! n T 20 0202 ZZ6 LT9 Attachment 2 (Page 2 of 4) 09 r 0-44 ESN-OiS OS (817) 338-7399 02; 15 03/26/94 3000 W BOLT ST RtMOTE".Z---/ CALL FORWARDING TX SPECIAL ROUTING # 330-7399 BUSH CALL TERMINATING FflOM 330-4222 THIS CALL. ORIGINATED FROM 80 335-4222 USE 4 DIGIT TO TRANSFER 10 - 0-44 ESN=067 10 (817) 834-9812 02, 15 03/86/94 3603 RACE ST FbRT WORTH TX 834-981e RESD WRIGHT.JAS C FT WORTH POLICE FT WORTH FIRE MEDSTAR 13 - 0-44 ESN-4I8 13 (817) 338-7399 02, 16 03/26/94 3000 W BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 SUSN CALL TERMINATING FROM 335-4222 THIS CALL ORIGINATED FROM 017 335-4222 USE 4 DIGIT TO. TRANSFER 03 - 0-44 ESN=067 03 (817) 536-E756 0208 03/26/94 2501 TIMBERLINE OR FORT WORTH TX 536-275S RESD DEGRATE,PAUL FT WORTH POLICE FT WORTH FIRE MECISTAR 11 - 0-44 ESN=067 11 (817) 634-9812 02,21 03/26/94 SGCG RACE ST FORT WORTH TX 234-981e RESD WAIGHT,JAS C FT WORTH POLICE FT WORTH FIRE MEDSTAR 02 - 0-44 ESN=067 OE (O17) 834-9812 02-21 03/26/94 3605 RACE ST FORT WORTH TX 834-9912 RESD WRIGHT,JAS C FT WORTH POLICE FT WORTH FIRE MEDSTAR It - 0-44 E5N=067 11 (817) 934-98Ie 02t21 03/96/94 3605 RACE ST FORT WORTH TX $34-9812 RESD WRIGHT.JAS C FT WORTH POLICE FT WORTH FIRE MEDSTAR 01 - 0-44 ESN=018 01 (317) 338-7399 02722 03/26/94 3000 W BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATING FROM 335-4222 THIS CALL ORIGINATED FROM 817 335-422E USE 4 131BIT TO TRANSFER 09 - 0-44 ESN■018 OS (817) 33e-73S9 0222 03/26/94 3000 W BOLT ST Rr-MOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 PUGN CALL TERMINATING FROM 335-42e2 THIS CALL ORIGINATED FROM 817 335-4222 USE 4 DIGIT TO TRANSFER 13 - 0-44 ESN=067 13 (817) 534-6097 02,23 03/26/94 21e5 ASH CRESCENT ST FORT WORTH TX 534-6067 RESO COOK,MA FT WORTH POLICE FT WORTH FIRE MEDSTAR 01 - 0-44 ESN=067 01 (817) 536-6011 0223 03/26/94 4400 E KELP-IS ST FORT WORTH TX 336-6011 RESD CORTE2,VtRNELL FT WORTH POLICE FT WORTH FIRE MEDSTAR 02 - 0-44 ESN=067 02 (817) 535-2923 02,23 03/26/94 '211'7 ASH CRrzSCENT *ST FORT WORTH TX 535-2923 RES13 SMITH,RDSANNA FT WORTH POLICE FT WORTH. FIRE MEDSTAR 13 - 0-44 ESN=067 13 (817) 534-4086 02;24 03/26/94 E124 ASH CRESCENT ST FORT WORTH TX 534-4086 RESO StAMON,DORIS FT WORTH POLICE FT WORTH FIRE MEDSTAR %3 - 0-44 ESN-067 13 (817) 334-6087 02,24 03/26/94 21E5 ASH CRESCENT ST 'O R T WORTH TX 534-6087 RESD COOK,MARTHA FT WORTH POLICE FT WORTH FIRE ME13STAR 09 - 0-44 t9N=067 09 (817) 534-3741 02!24 03/26194 212 ► ASH CRESCENT ST FORT WORTH TX 334-8741 RESO COLE,ULADYS FT WORTH POLICE FT WORTH FIRE bo •-j 0205 ZZ6 ITS 3ZAI-4T-2 Attachment 2(Page 3 of 4) umt-L- ruru4Hmuimu iA %-AjhUlAL XUUlING -# 338-7399 BUSN CALL TERMINATING FROM TRANSFER-4222 THIS CALL ORIGINATED rRom so 335-4222 USE 4 DIGIT TO 10 '- 0-44 ESN=067 10 (817) *36-3673 02:25 03/26/94 2113 ASH CRESCENT ST FORT WORTH TX S36-3673 RESD HENNINOTON, IRENE FT WORTH POLICE FT WORTH FIRE MED5TAR 13 - 0-44 ESN=19O 13 (617) 339-7971 6e:25 08/26/94 E359 SWB MOBILE CELLULAR PHONE TX 928-7971 MOOL CELL SITE TOWER REQUEST CALLERS NUMBEW VERIFY • LOCATION USE 4-DIGIT NUMBER TO TRANSFER 01 - 0-44 E5N=067 01 (817) 336-6011 02:27 03/26/94 4400 E KELLIS ST FORT WORTH TX 536-6011 RESD CORTEZ,VERNELL FT WORTH POLICE FT WORTH FIRE MEDSTAR 09 - 0-44 ESN=067 09 (817) 275-6982 02:27 03/26/94 1413 RANDOL CROSSINO 'LN FORT WORTH TX APT 404 RANDOL CR 275-65e2 RESD DOLAN,S M FT WORTH POLICE FT WORTH FIRE MEDSTAR 11 - 0-44 ESN-06'7 11 (817) 731-3000 02-29 03/26/94 4e33 WHITE SETTLEMENT RD FORT WORTH ,TX LOT 36 731-3000 RESD BENTON,DON C FT WORTH POLICE FT WORTH FIRE MEDSTAR 02 0-44 ESN-018 02 (R17) 338-7399 02129 03/e6/94 3000 W eOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 UUSN CALL TERMINATING FROM 335-4222 THIS CAL4 ORIGINATED FROM 817 335-42e2 USE 4 DIGIT TO TRANSFER 10 - 0-44 ESN-018 10 (817) 338-7399 02,30 03/26/94 2000 W DOLT ST PEMOTE ALL FORWARDING TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATING -ROM 335-4222 THIS CALL ORIGINATED FROM 817 335-4222 USE 4 1310IT TO TRANSFER 03 - 0-44 ESN=067 03 (817) 731-4011 02,30 03/26/94 3701 LOVELL AV FORT WORTH TX 731-4011 BUSN EE)MONDSON'S; FRIED CHICKEN FT WORTH POLICE FT WORTH FIRE MEDSTAR 18 - 0-44 ESN-010 IS (817) 338-7399 02131 03/26/94 3000 W DOLT ST RF-110TE CALL FORWARJOIND TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATING FROM 335-4222 THIS CALL ORIGINATED FROM 917 335-4228 USE 4 DIGIT TO TRANSFER 05 - 0-44 ESN=018 05 (817) 338-7399 02,31 03/26/94 3000 W BOLT ST REMOTE CALL FORWARDING TX SPECIAL ROUTING # 338-7399 BUSN CALL TERMINATING FROM 333-48 22 THIS CALL ORIGINATED FROM 917 335-4222 USE 4 DIGIT TO. TRANSFER 11 - 0-44 ESN=067 It (ei7) 73i-3000 02i31 03/26/94 4833 WHITE SETTLEMENT RD FORT WORTH TX LOT 36 731-3000 RESD BENTON,DON C FT WORTH POLICE FT WORTH FIRE MEDSTAR 09 - 0-44 ESN=067 09 (e17) 560-9661 02:32 03/26194 2944 WESTWIND Cl-R FORT WORTH TX APT 1409 560-9661 RESD HOL BROOKS,ALL EN VT WORTH POLICE FT ' WORTH FIRE' MEMTAR 02 - 0-44 ESN-190 Oe (817) 336-7971 02:32 03/26/94 058 SW8 MOBILE CELLULAR PHONE TX 339-7971 MOBL CELL SITE TOWER REQUEST CAL4ER5 NUMBER VERIFY ATION USE 4-DIGIT NUMBER TO TRANSFER 01 - 0-44 r-SN=067 01 (917) 478-3770 02.33 03/E6/94 5006 REOW0013 DR N FORT WORTH TX 478-377'0 RESD RO(3ERS,WI LL,lS H FT WORTH POLICE FT WORTH FIRE MEDSTAR I IF Irr7 -`-T-r! oses ZZ6 LTS Holvisia-ij3a 3L3iAT s Attachment 2 (Page 4 of 4) v 13 QP-: 03/26154 02108:38 00!00,00 ow 0 02 11 ►47 0 338-7399 11 02, 10:54 03/E6/94 12: 10,57 00:00,00 000-0000 . 02, 11 ,51 0 C. 0 33e-7399 03 Oe, 11 , 48 03/26/94 oa: 11 150 Ootootoo 000-0400,► . ()p 26 E 0 4 '838-7945 01 Oal ii 10Q 173,/26/94 02, 11 :05 00:00100 000-0000 OEt12,29 '15 0 451-6943 08 02, 1E, 19 03/26/94 02: 12-21 00:00,00 000-0000 02113, 33 0- 0 339-7-99 C.)9 0a, 15,(15 0:3/p6jcjq ()2: 1510-7 00,00,00 000-21004 02% 13,37 01 z 338-7399 12 02 , 13,26 03/26/94 02: 13,28- 60.06.o0 000-0000 02, 15: 56 OE 0 1324-19912 10 08: IS,3a L)3/?-6/94 02, 15:40 02- 15-.53 DR2-3 Oas17i05 I( 0 339-77299 13 02; i6,09 03/26/94 02: 16: 11 04,00100 000--0000 0e: 11118 IE 0 536-2755 03 04: iStE6 03i26/94 0E, 18,28 00-00,00 000-0000 02121 ,'25 14 0 8:;4-9912 11 02:e4 f58 03/a6/94 02:21 ,00 Ootoo:00 000-40r 42 2C 0 338-7399 01 02,E1 :50 03/26i94 02,e1 .52 00:00.00 000-0000 02t21 :59 1 0 234-9912 02 02c21t24 (G/26/94 -02.21 -25 00.00-t)o 000-0000 02-22 ,05 01Z 0 53i-6057 la 02-23-02 03126/94 02,23--Q4 0E-.23,p0 nxe-2 02:23 ,45 OA UE.2 '53 60, b6--0-0-0--0-M0"*"-*0S-TP-,'T--- 4T I-, 0 535-e9a3 02 02-23215 03/26/94 02:23; 17 02,83:27 012-2 o2t23.56 16 0 S34-4096 13 02:23,32 03/26/94 02123, 47 00:00;00 000-0000 02l.83,59 18 0 534-3741 09 02;24:E7 03/26/94 02:24t29 08!24t43 012-2 02t24-55 19 0 33a-7399 (12 OP:24144 03/2k;194 02:24: 47 00r04100 WO-0000 02,25,31 06 0 536-3673 10 02124:50 03/26/94 Oa:E4t5E 02125:09 012-8 02 E5-3"j OE 0 536-6011 01 02re3s08 03/26/94 0E'23: 10 00100100 000-0000 02:26,42 11 4 338-7971 13 G2:25: 18 03/26/94 02 25: 19 00'-00100 000-0000 02,27, 14 15 0 273-6982 09 02,26i57 03/26/94 02,26159 00:CO t OQ 000-0000 'Oelpa:26 07 0 528-7299 02 02:29:34 03/26194 0E'29:36 00:00:0() OQO-0000 . 08130s30 05 0 731-3000 11 02:28:59 03/26/94 02 1 E9 101' 00-00--00 000-0000 132:31zO5 01 0 338-7399 10 02k30:2e 03/26/94 02i30: 24 00!00'00 000-0000 -02,31 ,23 10 4 338-7971 02 02:31 ;53 03/26/94 02,31 ,55 00:00:00 000-0000 oe:32(38 13 0 338-7399 18 02i30,42 03/26/94 02,30,43 00:00.00 400-0000 02:33,09 08 0 ;338-7399 05 02-31 :03 03126/94 02:31 :05 QC):00.00 00Q-1)000 02s33l1, 2( 0 �560-9661 Q9 02131149 03126194 02,31 :50 02:32:51 OXE-3 02!33, 14 '14 r 0 731-4011 O:a 0a:a0ze4 03/26194 02:30%25 00%00!00 000-0000 02,33i31 L2 0 478-3770 n1 02,32+54 03126/94 02,32:55 00:00,00 000-0000 02%34,29 OG 0 330-7399 02 02 t33, 36 03i26/94 02:33-30 00tw00 000-0000 02.34:59 16 0 336-7399 03 (,2:34:58 03126/94 02,35i01 00:00:00 000-0000 0e.35, 13 11 o 624-?600 og 02)a4;31 03/26/94 02,34:33 00t00,00 000-0000 02,36s09 IS 4 339-7344 18 02,33:49 02/26Y94 02,33,S1 02:33: 16 13x2-3 02,36,09 17 0 339 •7399 Oa 02, 36:23 03/86/.94 0e;3612-5 02:37,06 DX2-3 02-37, 30 19 4 33B-7917 Oe r.32:36-01 02/26/94 02:36t03 00:0.0:00 000-0000 .'02.40, 12 09 0 731-3000 10 02:33! 12 03/26/S4 OF-i33: 14 oot00,00 000-0000 02,.42..50 "04 0 8$4-6775 LB 02-42,05 03/26/94 0E,4E,06 00:00t00 000-O000 0Ei43:97 15 0 E338-2245 09 02:41 ,49 03/2.6/94 0et41 ,50 00:00,oi) 000-1.OW OE,43:38 02 0 560-9432 10 02:4S,00 03/26/94 02:43t02 00;00.04 000-o000 02%43148 07 0 338-7399 03 (12:43:07 03/26/94 02:43:08 00.oOlLso 000-0000 02t44,05 05 0 338-7359 t3 02 140:26 03/26194 Q2j4otC7 00 t Cm):00 000-0000 02,4 `:30 06 q 338-7958 04 02,45-02 03/26/94 02,45 1 04 001001-00 ' 000-0000 02t45% 41 13 0 338-7399 65 (12144:42 03/26/94 02i44:44 00:00:00 000-0000 02 146, lei 16 4 338-7958 11 .02,45i50 03/26/14 0z:45,52 W 1 00,00 000-0000 02-.46s19 013 0 338-7399 12 02145,21 03/26/94 02:45'22 043:00,00 000-0000 .02s46:4i 12 0 338-7399 IS 02- 46:23 03/E6194 02t4G,27 00:00:00 000-0000 02!47t40 20 0 3313-7399 09 0214e,03 03/26194 02,48108 00,60-00 000-0000 -02:49-.42 14 0 275-6982 03 02:49-33 03/26/94 02 ,49,34 01):00,00 000-00o0 02,50, 38 0$ 0 922-9357 10 02,50:04 03/26/94 02,50-05 0o;0os00 000-0000 02*.50,40 16 0 926-3548 - 04 02,50cSS 03/26/94 0"0 -30:40 00:00too 000-0o0o 02,52.02 IS 0 338-7399 05 02:52:54 03/E6/94 02,52,56 00,00,00 400-0000 02.53: 13 OS 0 683-3501 13 02,'50,05 03/26/94 02150:07 00:00:00 000-0000 02:53:37 11 0 388-7399 01 02,43,23 03/26/94 02,43:E4 02:51 :46 677-8019 02,53,45 01 0 024-OS10 11 02-52135 03/26/94 02152 136 00:00:00 000-0000 02:53:46 19 534-015 12 02:53: 12 03/26/94 x2:53, 14 00.00too * 000-oCioo 02:5,"3:25 17 624-0467 18 02:'53,56 0-3/26'/'94 02;53157 00'00'00 000-0000 02:56-. 35 04 338-TB99 ig 02,57t51 i-'►3;26/cj4 102-.57-53 450-00-.00 000-0000 OF-56i43 OR 5:15-e533 03 02157: 17 03/86/94 Oa-57, 18 00,00:00 000-0001) '08:58 , 52 15 57,28 03/26/94' 02z57:30 00-Cro 1 00 000-0000 21et59: 09 06 03 u3/2t/54 02:69!05 00!00,00 000_0000 159 , 113 0,2 02iS%�i5i OBI"26/94 02,59,51 00:00:00 000-0000 02 "s'-j �-'. *'4 *.,1 ..-N 01 in. 03100-140 10 0sos ZZ6 ITS H31VJSi a-ij ad*-39f-At-2 Attachment 3 (Page 1 of 1) INCIDENT AT 2116 ASH CRESCENT ST ON 03/26/94 CALL RECEIVED. . . . . . . . . . . . . . . 0223 : 17 CALL ENTERED INTO SYSTEM. . . . . . 0223: 29 CALL DISPATCHED BY FIRE. . . . . . .0223 : 35 FIRST UNIT ON SCENE(EO5) . . . . . .0228 : 30 THE FOLLOWING IS A SUMMARY OF FIRE UNITS THAT WERE DISPATCHED ON THIS CALL. TIMES TO THE SECOND ARE NOT AVAILABLE FOR THE FIRST EIGHT UNITS THAT RESPONDED TO THIS CALL . UNIT DISPATCH RESPONDING ON SCENE PREDICTED TIME TIME TIME RESPONSE TIME E05 0223 : 35 0225 : 0228 : 30 3 . 3 min E04 0223 : 35 0227 : 0229 : 3 . 7 min E14 0223 : 35 0227 : 0231 : 4 . 5 min T08 0223 : 35 0228 : 0232 : 5 . 9 min BN1 0223 : 35 0229: 0232 : 6. 6 min EMS 0229: 0235 : 0248 . a UO3• 0230 : 0234: 0242 : M99 0230 : 0236: 0250 : E08 0234 :24 0237 : 11 0242 : 31 5 . 9 min E02 0238 : 27 0241: 07 0246: 43 6 . 4 min E01 0243 : 41 0246 : 33 0354 : 57 6 . 4 min S02 0243 : 41 0249: 19 0255 : 32 6 . 4 min BN2 0243 : 41 0248 : 50 0354 : 57 6 . 4 min PREDICTED RESPONSE TIME IS THE TRAVEL TIME FROM ,THE UNIT' S STATION TO THE FOCAL POINT OF THE FIRE BOX AND ARE APPROXIMATE TIMES TO THE INCIDENT LOCATION . Attachment 4 (Page L Of 2) CONTINUED ON MAY dJ . 0, Hann aMapsco, Inc. t Q c ni E1 ,� !'\ �`��., c Srcaawrr Grrrk wart LU LA ,. W i 0 4.f S} r. '�1,,'X '4'`,y `1 :•'t , c S r 1, t �k• �� Y". �ai: �^ � 4th t� h tsth MfaE� " 30 s Dy ' R AVE ` a y lBo rr-4° 3d j "� f 4_- L A4 c!6 z /T $a � '001% VIC 1(CRY BL D 2 4 AR 40 N / BR Y 11'pye Y- T wl �-R'.. N Y ■ 4-LA S7 C7 ES LA a E W ^'� ESSt µ' z ETE ]T i� Van N C7 TIC a N KEA Tll xE 1p UCK£R w UCKER 5yce M e�Geek HSY V�� N E M AN t E E 11 4 E XT an r ndt to w /3 MATT I GC1W�1 HA IE AVE T 1 iE �-�"^-��. T M 12571 �, wHATT1E � z o r-- MNON ° V � w z3 Y : h E EU UOA TE REILL 13 14 J /q p „ ^Syca on ark Co.SH DOD i ° T OA c > I'BQLT %T i LFffirJI.TGPak AVE B „N, PULAS 1 AYE ? �4 P K RA 6 ;� E ` V > F — YF _ E D iw S D RN S E AYE / AVE u ^ J D R ___ SE D ST !T o o Lu KAGNOLIA 25 z R1tA n "`Irlf#i H HY R al[Y � x � N AVE G tic Pork 1! w p' �� •o a R HY w+ P.tk o MORPH Z a ELI GNO DZ PL +,fps 1* W o u RTLE 1r L Y Pe O 5 X n Pour IIAD K MA1)DOX '� !3 4 RILE Z ttoµZiu AVE 22 z 0 . b / ST JO5{i�t r 6 W l ALLEN 4 2 as - LE AVE d !! _ LEN 19 2 z h N t 1 r JEE ERSON z / �, asik � '�+ � '' •: 'e = EFFMON w W Ric �. N TChCN� 14-11 ` X ° 11 C NG RLINGTON AVE YEY N /$ AH �; a � � U EssAn1N ` I s EY' ssl t h, s iN En E NE N '.5 E•. l 4 � (ti,' AEON ® d ON l2 /3 A, cp c�*s CJ t L i."�' 04 OUKEY 4 _ KEY MJLXEY s Cobb E!! .N , ERT R o; Rag RT C ROBERT 15 �`_ Park <T'., 1` - u OLV N N F OLViN N� .TT COI YTN 17 4 yp CAP� Y M N GSIDE gA�a NOR 1NGSIp —4 r E u�i s I •` o JUDD N kbrnvpsitic JtR70 R9 Y-�' 1 ,.a �ANTEY _ 0 4z „ CAAITET EN ARC)EN U. « ° LONDEN it hn h1p+a BAKER 'n sa8e q m _ 04f1 I ,� - t a r itl'� Sys ark 28 tiO 1� �+G 444--- ' ICKI MAR) T' - - 6 1$ BER ST /2 �!4 w' /B C ti N EO _ y¢�1 i EY DEYtTT aU WILL R�� r r DEVI °p, I I A, RINN GLE -% "N "�" t1A41 }�; .rfl' fi E1115.Park O Z,til YIEV� , ROBERT All- SCALE IN MILES CONTINUED ON MAP 91 SCALE IN FEET o w va it DETAIL MAP SECTION a IOgO 20M 3000 STARTS ON INDEX PAGE 157 BOOK PAGE 1077 NAP FORMAT, GRID, AND GRID REFERENCE Attachment 4 (Page 2 of 2) NOTATIOTION$ ARE COPYRIGHTED BY MAPCO INC. AND ARE USED BY EXCLUSIVE PERMISSION. 7. 7R DEVELOPMENT COORDINATION I$ FINAL 1-12-93 AUTHORITY ON CITY LIMITS:871-8011. SCALE: 1 INCH 500 FT. CORRECTIONS:922-3015 a 1507 MORP 450 77L 177M� KELLY . -.-....� 77M ......� 78J�_. . 77Q : \ 77R ; 78N U KnTLE a �� : 77R co 2 M SYCAMORE CREEK tS` MADDOX :1k, rq 19 �, 23 ; 2350 Ci CA N Ca 70� ELMWOOD ELMWOOD: r1449FOCAL OINT c► OF F BOX ')Op as�o N to RICHMOND / Clq 2112 1 / p) / O� 2116 AS11 CRESCE T STREET ARLINGTON / ARLINGTON h� / N 1950 DAVIS RLEG CA IS / H Q 77R a H 77Q 9 HARVEY 77R � 78N 77U 77V 1 8 77V 78S POWELL 16 17 `1> ' JONES CIR N ; 1 r FT W 0 R T H FIRE D