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HomeMy WebLinkAboutContract 41219-B5A CJTYS�OWARY CONTRACT NO., APPENDIX B-5A In accordance with the Services Agreement signed between Tel Systems Inc. ("Contractor") and the City of Fort "worth ("'Client") on December 13 201 , city Secretary contract (CSC) 41219, as amended by CSC 41219-Al on !March 28, 2011, as amended by CSC 41 2191-A2 on September 27, 2011, as amended' by CSC 41219-A3 on dune 29, 2012, and as amended by cSc 41219-A4 on August 26, 2013, collectively, the "Agreement," this Appendix -5A is incorporated into the Agreement and' hereby reads as follows. 1 The terra of this °work, order shall be extended to, end when all services have been completed under this work order as contemplated, herein unless othierwiso term inatedi in accordance with the Agreement, as amended. 2. This Work Order incorporates by reference all of the terms and conditions of the Agreement, and' specifically the services to be provided, under Section, 1 of said Agreement. 3. The services to, be performed under this Work Order shall be as follows.- DESKTOP TECHNICIAN, 1 To load and verify correct operation of all application software packages and Operating systems used throughout the city's data network. 2. To provide training and technical assistance to users in a courteous manner. 3. To identify and resolve hardware, software and operator problems; 4. To make minor re airs, or refer to, service personnel; b. To document work performed in the case management system 6w To effectively manage and prioritize outstanding support issues; 7. 'To document processes and problem resolution in the Knowledge e Buse; 8. To work as a resource on pro act Implementation; 9.. TO assist city staff with an,, uus aspects of information systems; 10. To assess department needs and recommend equipment and software to purchase; 11. To recommend appropriate action to maintain current and, up to date information systems. Personnel assigned to provide services Cana r thuis Work Order-. Name: Allen Davis ro,� Start Date: September 1,1 20,1 End bate. November 12, 201 OR CITY SECRETARY Payment Terms* TX Payment Rate: $ per hour Appendix B-5 TekSystems,Inc. OU Ar1%ir-% k.-iKEED AND ACCEPTED.-, CITY OF FORT WORTH TEKSYSTEMS, INC. s an lams Sign urn As =nt City Manager D,atei:- foetl4AOI Name APPROVED AS TO FORM AND LEGALITY, AI Title Maleshia saner Date Senior Assistant Cilty Attorney "Ok 0 00001�- iiiiiiiiiiiiiiilllllllllllllllllillompo�- C Secrelary OFFICIAL RECORD LFTCITY SECRETARY 'TY C' Wo s WORITHI, TX Appendix B-5A TekSysitems,Inc. Page 2 of 2