HomeMy WebLinkAboutContract 61462-CO2C W"0rowel E106M410%
CHANGE ORDER
Project Name: ServiceNow Solutions ITIL Awareness & Foundations
Customer Name: CITY OF FT WORTH -IT SOLUTIONS
CDW Affiliate: CDW Government LLC
Effective Date: April 14, 2025
Change ID: SOW #129845-02
Project Manager:
Dave Edwards
(312)547-2885
daveedw@cdwg.com
Requesting Party:
CDW
This change order ("Change Order" or "CO") is made and entered into this April 14, 2025 (the "Effective Date") by and
between the undersigned, CDW Government LLC ("Seller" and "we"), and CITY OF FT WORTH -IT SOLUTIONS
("Customer" and "you"), and amends that certain ServiceNow Solutions ITIL Awareness & Foundations Statement of Work
made effective June 18, 2024 ("Statement of Work" or "SOW").
CHANGE DESCRIPTION
This Change Order is valid for 30 days from the above effective date unless executed prior.
This Change Order modifies the SOW and any previous Change Orders. The changes are detailed below:
This Change Order removes one (1) of the two (2) ITIL V4 1-DAY Awareness Courses from the scope of work and adds an
ITSM Simulation as additional scope.
REMOVAL OF SCOPE:
ITIL4 TRAINING-1 DAY AWARENESS COURSE
ADDITIONAL SCOPE:
ITSM Simulation / Executive Visioning Workshop
This one -day, interactive event guides participants on an experiential journey through the challenges and benefits of ITSM
maturity. Participants are divided into four business units of a fictitious company and face simulated "incidents" they must
resolve to maintain SLAB and profitability. At the end of each of the three rounds, they review results and are guided to adapt
their approach using ITIL-based best practices. By round three, dramatic improvements are seen in service delivery and the
impact they have on the business as a whole. The improvements are discussed in the context of organizational application.
Ideal number of participants is 16 to 25.
What participants can expect to gain:
• Meaning from experience - the `AH-HA' moment
• Accelerated acceptance and shared understanding
• The `bigger picture
• Changed behaviors
• Renewed commitment
• Realistic experience participants can directly relate to
• Hands-on foundation for understanding "best practice" process design
Proprietary and Confidential
Drafted by Dulce Johnson, SOW#129845-02
Page 1
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Tv 151204
Items/Services Provided include:
• One -day interactive event utilizing an ITSM simulation
• A summary of the event including pictures, results, and group feedback on how to apply the experience directly to
the organization
ADDITIONAL PRICING
This Change Order will incur additional fees that will be charged in addition to the fees provided in the SOW. The new fees
are detailed below:
Services Fees hereunder are FIXED FEES, meaning that the amount invoiced for the Services will be $0.00.
CDW Investment Funding will provide funding in the amount of $6,560.00 ("Funding"). The funding will be applied to the
total fees. Once the funding has been exhausted, Seller's invoice(s) will reflect the balance of any fees due.
The invoiced amount of Services Fees will equal the amount of fees applicable to each completed project milestone, as
specified in Table 1.
Table 1 — Services Fees
Project Milestones r IPercentage Fees
At Signed Change Order-ITSM Simulation 1 100% $6,560.00
Less CDW Investment Funding
Totals
SIGNATURES
($6,560.00)
100% $0.00
In acknowledgement that the parties below have read and understood this Change Order and agree to be bound by it, each
party has caused this Change Order to be signed and transferred by its respective authorized representative.
CDW Government LLC
By: sz<ephen Nottis
signature
Name:
Stephen Morris
Title: VP Intelligent Platforms & Global Delivery
Date: 04/23/2025
CITY OF FORT WORH — IT SOLUTIONS
By:
signature
Name: Dianna Giordano
Title: Assistant City Manager
Date:
Proprietary and Confidential Page 2
Drafted by Dulce Johnson, SOW#129845-02 TV 151204
[Executed effective as of the date signed by the Assistant City Manager above.] / [ACCEPTED
AND AGREED:]
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended:
By:
Name:
Kevin Gunn
Title:
Director, IT Solutions
Approved as to Form and Legality
Al 1Ce vl� An (av, f, //
By: M. Kevin Anders, 11 (Apr 28, 2025 10:19 CDT)
Name: M. Kevin Anders, II
Title: Assistant City Attorney
Contract Authorization:
M&C: N/A
Approved: N/A
Form 1295: N/A
Signature:
Dianna Giordano (Apr 30, 202520:33 CDT)
Email: dianna.giordano@fortworthtexas.gov
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: 9�6'0-"'g
Name: Jeff Park
Title: Senior Manager, IT Solutions
City Secretary:
By: a
Name: Jannette Goodall
Title: City Secretary
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OFFICIAL
RECORD
CITY SECRETARY
FT. WORTH, TX