HomeMy WebLinkAboutContract 51058-R4CSC No. 51058-R4
CITY OF FORT WORTH
CONTRACT RENEWAL NOTICE
April 24, 2025
Citibot, Inc.
Attn: Bratton Riley
176 Clark Ave.
Charleston, South Carolina 29412
Re: Contract Renewal Notice
Contract No. 51058 (the "Contract")
Renewal Term No. 4: January 31, 2025 to January 30, 2026
The above referenced Contract with the City of Fort Worth expires on January 30, 2025
(the "Expiration Date"). Pursuant to the Contract, contract renewals are at the sole option of the
City. This letter is to inform you that the City is exercising its right to renew the Contract for an
additional one (1) year period, which will begin immediately after the Expiration Date. All other
terms and conditions of the Contract remain unchanged. Please return this signed
acknowledgement letter, along with your quote for charges for the new renewal term, and
current insurance certificate, to the address set forth below, acknowledging receipt of the
Contract Renewal Notice.
To ensure that your company information is correct and up-to-date, please log onto
PeopleSoft Purchasing at htti)s://www.fortworthtexas.2ov/departments/finance/purchasing.
If you have any questions concerning this Contract Renewal Notice, please contact us at
the email address listed below.
Sincerely,
City of Fort Worth
IT Solutions I Finance I Contracts
100 Fort Worth Trail
Fort Worth, TX, 76102
zz IT Finance Contracts(& fortworthtexas.Rov
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Contract Renewal Page 1 of 2
[Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED
AND AGREED:]
City:
By: Dianna 6i0r ano ayM 6,202518:18 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 05/06/2025
Citibot, Inc.
By: L'l/ V
Name: W. Bratton Rilev
Title: CEO
Date: 04 / 24 / 2025
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended:
By:
Name: Kevin Gunn
Title: Director, IT Solutions
Approved as to Form and Legality:
M. keyii1 ANDi8Y,6 /l
By: M. Kevin Anders, 11 (May5,-509:21 CDT)
Name: M. Kevin Anders, II
Title: Assistant City Attorney
Contract Authorization:
M&C: N/A
Approval Date: N/A
Form 1295: N/A
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: Steven Steven Van02513:06 CDT)
Name: Steven Vandever
Title: Sr. IT Solutions Manager
City Secretary:
By:
()
Name:
Jannette Goodall
Title:
City Secretary
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OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Contract Renewal Page 2 of 2
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The Citibot Communication Platform provides AI -based chat solutions for
residents and their governments for efficient and timely communication. Using
text messaging (SMS) and web chat technology, the Citibot Communication
Platform automates customer service and increases citizen engagement —
building relationships of trust between Fort Worth and its residents.
Citibot Communication Platform
• Interactive Text Chat
• Residents interact through a dedicated phone number. No app download is
needed
• Automated chatbot allows resid-n+c tr% s, ihmi+ n sorvice request, ask a
question, and send a direct message into staff workflow 24/7
On -Going CRM Integra:ion
• CRM Integration: '.-.itibot to maintain integration with Motorola CSR.
Renewal Term
12� • Beginning March, 1, 2022
Q
Reporting & Analytics
• Citibot maintains Citibot Analytic Dashboard for Fort Worth to use as a real-time
decision -making tool. As questions come in and issues are reported, Citibot analytics
store the information, aggregate the information, and display the data in a
user-friendly format.
• The data is stored in a secured cloud storage system indefinitely or as per state
Freedom of Information Act Requirements mandate.
• Client to receive monthly reports via email from Citibot staff.
Marketing Services
• Onboarding packet includes Web Chat icon design, graphic design and copy for social
campaign outreach for initial launch
• . • Press release for client to distribute announcing partnership and new service for
residents
• Continued digital marketing support post -launch, including social media content and
design
Other Ongoing Services
• Includes post -installation maintenance, hosting, support, integration management and
software as a ozrvice (SaaS) management
Renewal Year 1 2 3 4
Annual $37,800 $39,690 $41,674 $43,758
Subscription - SMS
Chat
C�
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CHAT SOLUTIONS FOR MODERN GOVERNMENT AND
Q
P
CONNECTED COMMUNITIES
*`'.VS Only: Includes 50K message Each additional 10K messages per month costs $300. Pricing does not include