HomeMy WebLinkAboutIR 8186 INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 8186
CIYI-WT April 13, 1999
To the Mayor and Members of the City Council
Subject:
POLICE RESPONSES TO ALARM AND BURGLARY CALLS
At the pre-council meeting of Tuesday, March 30, 1999
Councilperson Jim Lane requested information concerning how the
police department responds to both Burglar Alarm calls and those in
which a Burglary has been reported.
Priority I calls are those which present the greatest threat to an
individual's safety. In calls of this nature, the Police
Department's goal is to respond within 5 minutes. A Priority II
call is one that does not present an immediate threat to a
citizen's safety but still requires a rapid response. The Police
Department's goal is to respond to the call within 15 minutes. A
Priority III call is one that does not present an immediate threat
nor requires a rapid response. The Police Department's goal is to
respond to the call within 30 minutes.
When a Public Safety Calltaker receives notice that a Burglar Alarm
has been activated, it is given the Department's second highest
classification, a Priority II. When a Calltaker receives a report
that a Burglary has occurred and the actor is no longer on the
scene, it is classified as a Priority III .
A Calltaker decides on the level of Priority based on the facts
established at the time the call is received. For example;
1 . If a Hold-up or Panic Alarm is received, it is given a
top classification of Priority I due to the fact the
crime is in progress.
2 . If a citizen reports a Burglary in which the actor is
still on the scene, it too would receive a Priority I
classification.
Although each police call receives a base line level of Priority,
that classification is always subject to change based on the
details the citizen provides.
Calltakers and Dispatchers handle alarm and burglary calls
according to the established procedures in Communications. They do
not have immediate access to which citizen may have an alarm
permit. Therefore, a residence with or without a permit will
receive the same level of service based on the priority previously
established for that call and the details received at the time of
ca 1 which may modify that priority.
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ISSUED BY THE CITY MANAGER FORT WORTH,TEXAS