HomeMy WebLinkAboutContract 63560CSC No. 63560
FORT WORTH,
VENDOR SERVICES AGREEMENT
This VENDOR SERVICES AGREEMENT ("Agreement") is made and entered into by and
between the CITY OF FORT WORTH ("City"), a Texas home rule municipal corporation, acting by and
through its duly authorized Assistant City Manager, and Guest Enterprises, Inc ("Vendor") and acting by
and through its duly authorized representative, each individually referred to as a "party" and collectively
referred to as the "parties."
1. Scope of Services. The Vendor agrees to provide the City with Laurie Guest as the Keynote
Speaker to present on January 27, 2026. ("Services"), which are set forth in more detail in Exhibit "A,"
attached hereto and incorporated herein for all purposes.
2. Term. The initial term of this Agreement is for one (1) year, beginning on the date that
this Agreement is executed by the City's Assistant City Manager ("Effective Date"), unless terminated
earlier in accordance with this Agreement ("Initial Term").
3. Compensation. City will pay Vendor five thousand five hundred fifty dollars ($5,550) in
accordance with the provisions of this Agreement, including Exhibit "A," which is attached hereto and
incorporated herein for all purposes. Vendor will not perform any additional services or bill for expenses
incurred for City not specified by this Agreement unless City requests and approves in writing the additional
costs for such services. City will not be liable for any additional expenses of Vendor not specified by this
Agreement unless City first approves such expenses in writing.
4. Termination.
4.1. Written Notice. City or Vendor may terminate this Agreement at any time and for
any reason by providing the other party with 30 days' written notice of termination.
5. Disclosure of Conflicts and Confidential Information.
5.1 Disclosure of Conflicts. Vendor hereby warrants to City that Vendor has made full
disclosure in writing of any existing or potential conflicts of interest related to Vendor's services
under this Agreement. In the event that any conflicts of interest arise after the Effective Date of this
Agreement, Vendor hereby agrees immediately to make full disclosure to City in writing.
5.2 Confidential Information. Vendor, for itself and its officers, agents and employees,
agrees that it will treat all information provided to it by City ("City Information") as confidential
and will not disclose any such information to a third parry without the prior written approval of
City.
5.3 Public Information Act. City is a government entity under the laws of the State of
Texas and all documents held or maintained by City are subject to disclosure under the Texas Public
OFFICIAL RECORD
CITY SECRETARY
Vendor Services Agreement FT. WORTH, TX Page 1 of 11
Information Act. In the event there is a request for information marked Confidential or Proprietary,
City will promptly notify Vendor. It will be the responsibility of Vendor to submit reasons objecting
to disclosure. A determination on whether such reasons are sufficient will not be decided by City,
but by the Office of the Attorney General of the State of Texas or by a court of competent
jurisdiction.
5.4 Unauthorized Access. Vendor must store and maintain City Information in a secure
manner and will not allow unauthorized users to access, modify, delete or otherwise corrupt City
Information in any way. Vendor must notify City immediately if the security or integrity of any
City Information has been compromised or is believed to have been compromised, in which event,
Vendor will, in good faith, use all commercially reasonable efforts to cooperate with City in
identifying what information has been accessed by unauthorized means and will fully cooperate
with City to protect such City Information from further unauthorized disclosure.
6. Right to Audit. Vendor agrees that City will, until the expiration of three (3) years after
final payment under this Agreement, or the final conclusion of any audit commenced during the said three
years, have access to and the right to examine at reasonable times any directly pertinent books, documents,
papers and records, including, but not limited to, all electronic records, of Vendor involving transactions
relating to this Agreement at no additional cost to City. Vendor agrees that City will have access during
normal working hours to all necessary Vendor facilities and will be provided adequate and appropriate work
space in order to conduct audits in compliance with the provisions of this section. City will give Vendor
reasonable advance notice of intended audits.
7. Indeuendent Contractor. It is expressly understood and agreed that Vendor will operate
as an independent contractor as to all rights and privileges and work performed under this Agreement, and
not as agent, representative or employee of City. Subject to and in accordance with the conditions and
provisions of this Agreement, Vendor will have the exclusive right to control the details of its operations
and activities and be solely responsible for the acts and omissions of its officers, agents, servants,
employees, Vendors, and subcontractors. Vendor acknowledges that the doctrine of respondeat superior
will not apply as between City, its officers, agents, servants and employees, and Vendor, its officers, agents,
employees, servants, contractors, and subcontractors. Vendor further agrees that nothing herein will be
construed as the creation of a partnership or joint enterprise between City and Vendor. It is further
understood that City will in no way be considered a Co -employer or a Joint employer of Vendor or any
officers, agents, servants, employees, contractors, or subcontractors. Neither Vendor, nor any officers,
agents, servants, employees, contractors, or subcontractors of Vendor will be entitled to any employment
benefits from City. Vendor will be responsible and liable for any and all payment and reporting of taxes on
behalf of itself, and any of its officers, agents, servants, employees, or contractors.
Liabilitv and Indemnification.
8.1 LIABILITY - VENDOR WILL BE LIABLE AND RESPONSIBLE FOR ANY
AND ALL PROPERTY LOSS, PROPERTY DAMAGE AND PERSONAL INJURY,
INCLUDING, INCLUDING, BUT NOT LIMITED TO, DEATH, TO ANY AND ALL
PERSONS, OF ANY KIND OR CHARACTER, WHETHER REAL OR ASSERTED, TO THE
EXTENT CAUSED BY THE NEGLIGENT ACTS) OR OMISSION(S), MALFEASANCE OR
INTENTIONAL MISCONDUCT OF VENDOR, ITS OFFICERS, REPRESENTATIVES,
AGENTS, SERVANTS, EMPLOYEES, CONTRACTORS, OR SUBCONTRACTORS.
8.2 GENERAL INDEMNIFICATION - VENDOR HEREBY COVENANTS AND
AGREES TO INDEMNIFY, HOLD HARMLESS, AND DEFEND CITY, ITS OFFICERS,
AGENTS, REPRESENTATIVES, SERVANTS, AND EMPLOYEES, FROM AND AGAINST
Vendor Services Agreement Page 2 of 11
ANY AND ALL CLAIMS OR LAWSUITS OF ANY KIND OR CHARACTER, WHETHER
REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS (INCLUDING
ALLEGED DAMAGE OR LOSS TO VENDOR'S BUSINESS AND ANY RESULTING LOST
PROFITS) AND PERSONAL INJURY, INCLUDING, BUT NOT LIMITED TO, DEATH, TO
ANY AND ALL PERSONS, ARISING OUT OF OR IN CONNECTION WITH THIS
AGREEMENT, TO THE EXTENT CAUSED BY THE NEGLIGENT ACTS OR OMISSIONS
OR MALFEASANCE OF VENDOR, ITS OFFICERS, AGENTS, REPRSENTATIVES,
SERVANTS, EMPLOYEES, CONTRACTORS, OR SUBCONTRACTORS.
8.3 INTELLECTUAL PROPERTY INDEMNIFICATION — Vendor agrees to
defend, settle, or pay, at its own cost and expense, any claim or action against City for
infringement of any patent, copyright, trade mark, trade secret, or similar property right
arising from City's use of the software or documentation in accordance with this Agreement,
it being understood that this agreement to defend, settle or pay will not apply if City modifies
or misuses the software and/or documentation. So long as Vendor bears the cost and expense
of payment for claims or actions against City pursuant to this section, Vendor will have the
right to conduct the defense of any such claim or action and all negotiations for its settlement
or compromise and to settle or compromise any such claim; however, City will have the right
to fully participate in any and all such settlement, negotiations, or lawsuit as necessary to
protect City's interest, and City agrees to cooperate with Vendor in doing so. In the event
City, for whatever reason, assumes the responsibility for payment of costs and expenses for
any claim or action brought against City for infringement arising under this Agreement, City
will have the sole right to conduct the defense of any such claim or action and all negotiations
for its settlement or compromise and to settle or compromise any such claim; however,
Vendor will fully participate and cooperate with City in defense of such claim or action.
City agrees to give Vendor timely written notice of any such claim or action, with copies of
all papers City may receive relating thereto. Notwithstanding the foregoing, City's
assumption of payment of costs or expenses will not eliminate Vendor's duty to indemnify
City under this Agreement. If the software and/or documentation or any part thereof is held
to infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or
compromise, such use is materially adversely restricted, Vendor will, at its own expense and
as City's sole remedy, either: (a) procure for City the right to continue to use the software
and/or documentation; or (b) modify the software and/or documentation to make it non -
infringing, provided that such modification does not materially adversely affect
City's authorized use of the software and/or documentation; or (c) replace the software and
documentation with equally suitable, compatible, and functionally equivalent non -infringing
software and documentation at no additional charge to City; or (d) if none of the foregoing
alternatives is reasonably available to Vendor terminate this Agreement, and refund all
amounts paid to Vendor by City, subsequent to which termination City may seek any and all
remedies available to City under law.
9. Assignment and Subcontracting.
9.1 Assignment. Vendor will not assign or subcontract any of its duties, obligations
or rights under this Agreement without the prior written consent of City. If City grants consent to
an assignment, the assignee will execute a written agreement with City and Vendor under which
the assignee agrees to be bound by the duties and obligations of Vendor under this Agreement.
Vendor will be liable for all obligations of Vendor under this Agreement prior to the effective date
of the assignment.
Vendor Services Agreement Page 3 of 11
9.2 Subcontract. If City grants consent to a subcontract, the subcontractor will execute
a written agreement with Vendor referencing this Agreement under which subcontractor agrees to
be bound by the duties and obligations of Vendor under this Agreement as such duties and
obligations may apply. Vendor must provide City with a fully executed copy of any such
subcontract.
10. Insurance. Vendor must provide City with certificate(s) of insurance documenting
policies of the following types and minimum coverage limits that are to be in effect prior to commencement
of any Services pursuant to this Agreement:
10.1 Coverage and Limits
(a) Commercial General Liability:
$1,000,000 - Each Occurrence
$2,000,000 - Aggregate
(d) Professional Liability (Errors & Omissions): ❑ Applicable I❑J N/A
$1,000,000 - Each Claim Limit
$1,000,000 - Aggregate Limit
Professional Liability coverage may be provided through an endorsement to the
Commercial General Liability (CGL) policy, or a separate policy specific to
Professional E&O. Either is acceptable if coverage meets all other requirements.
Coverage must be claims -made, and maintained for the duration of the contractual
agreement and for two (2) years following completion of services provided. An
annual certificate of insurance must be submitted to City to evidence coverage.
10.2 General Requirements
(a) The commercial general liability and automobile liability policies must
name City as an additional insured thereon, as its interests may appear. The term
City includes its employees, officers, officials, agents, and volunteers in respect to
the contracted services.
(b) The workers' compensation policy must include a Waiver of Subrogation
(Right of Recovery) in favor of City.
(c) A minimum of Thirty (30) days' notice of cancellation or reduction in
limits of coverage must be provided to City. Ten (10) days' notice will be
acceptable in the event of non-payment of premium. Notice must be sent to the
City in accordance with the notice provision of this Agreement.
(d) The insurers for all policies must be licensed and/or approved to do
business in the State of Texas. All insurers must have a minimum rating of A- VII
in the current A.M. Best Key Rating Guide, or have reasonably equivalent financial
strength and solvency to the satisfaction of Risk Management. If the rating is
below that required, written approval of Risk Management is required.
Vendor Services Agreement Page 4 of 11
(e) Any failure on the part of City to request required insurance
documentation will not constitute a waiver of the insurance requirement.
(f) Certificates of Insurance evidencing that Vendor has obtained all required
insurance will be delivered to the City prior to Vendor proceeding with any work
pursuant to this Agreement.
11. Compliance with Laws, Ordinances, Rules and ReLFulations. Vendor agrees that in the
performance of its obligations hereunder, it will comply with all applicable federal, state and local laws,
ordinances, rules and regulations and that any work it produces in connection with this Agreement will also
comply with all applicable federal, state and local laws, ordinances, rules and regulations. If City notifies
Vendor of any violation of such laws, ordinances, rules or regulations, Vendor must immediately desist
from and correct the violation.
12. Non -Discrimination Covenant. Vendor, for itself, its personal representatives, assigns,
contractors, subcontractors, and successors in interest, as part of the consideration herein, agrees that in the
performance of Vendor's duties and obligations hereunder, it will not discriminate in the treatment or
employment of any individual or group of individuals on any basis prohibited by law. IF ANY CLAIM
ARISES FROM AN ALLEGED VIOLATION OF THIS NON-DISCRIMINATION COVENANT
BY VENDOR, ITS PERSONAL REPRESENTATIVES, ASSIGNS, CONTRACTORS,
SUBCONTRACTORS, OR SUCCESSORS IN INTEREST, VENDOR AGREES TO ASSUME
SUCH LIABILITY AND TO INDEMNIFY AND DEFEND CITY AND HOLD CITY HARMLESS
FROM SUCH CLAIM.
13. Notices. Notices required pursuant to the provisions of this Agreement will be
conclusively determined to have been delivered when (1) hand -delivered to the other party, its agents,
employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the
transmission, or (3) received by the other party by United States Mail, registered, return receipt requested,
addressed as follows:
To CITY:
City of Fort Worth
Attn: Assistant City Manager
100 Fort Worth Trail
Fort Worth, TX 76102
Facsimile: (817) 392-8654
With copy to Fort Worth City Attorney's Office at
same address
To VENDOR:
Guest Enterprises, Inc.
Laurie Guest, CSP, CPAE
2866 Wedgewood Drive
DeKalb, IL 60115
14. Solicitation of Emvlovees. Neither City nor Vendor will, during the term of this
Agreement and additionally for a period of one year after its termination, solicit for employment or employ,
whether as employee or independent contractor, any person who is or has been employed by the other
during the term of this Agreement, without the prior written consent of the person's employer.
Notwithstanding the foregoing, this provision will not apply to an employee of either party who responds
to a general solicitation of advertisement of employment by either party.
Vendor Services Agreement Page 5 of 11
15. Governmental Powers. It is understood and agreed that by execution of this Agreement,
City does not waive or surrender any of its governmental powers or immunities.
16. No Waiver. The failure of City or Vendor to insist upon the performance of any term or
provision of this Agreement or to exercise any right granted herein does not constitute a waiver of City's or
Vendor's respective right to insist upon appropriate performance or to assert any such right on any future
occasion.
17. Governing Law / Venue. This Agreement will be construed in accordance with the laws
of the State of Texas. If any action, whether real or asserted, at law or in equity, is brought pursuant to this
Agreement, venue for such action will lie in state courts located in Tarrant County, Texas or the United
States District Court for the Northern District of Texas, Fort Worth Division.
18. Severability. If any provision of this Agreement is held to be invalid, illegal or
unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be
affected or impaired.
19. Force Maieure. City and Vendor will exercise their best efforts to meet their respective
duties and obligations as set forth in this Agreement, but will not be held liable for any delay or omission
in performance due to force majeure or other causes beyond their reasonable control, including, but not
limited to, compliance with any government law, ordinance, or regulation; acts of God; acts of the public
enemy; fires; strikes; lockouts; natural disasters; wars; riots; epidemics or pandemics; government action
or inaction; orders of government; material or labor restrictions by any governmental authority;
transportation problems; restraints or prohibitions by any court, board, department, commission, or agency
of the United States or of any States; civil disturbances; other national or regional emergencies; or any other
similar cause not enumerated herein but which is beyond the reasonable control of the Party whose
performance is affected (collectively, "Force Majeure Event"). The performance of any such obligation is
suspended during the period of, and only to the extent of, such prevention or hindrance, provided the
affected Party provides notice of the Force Majeure Event, and an explanation as to how it prevents or
hinders the Parry's performance, as soon as reasonably possible after the occurrence of the Force Majeure
Event, with the reasonableness of such notice to be determined by the City in its sole discretion. The notice
required by this section must be addressed and delivered in accordance with Section 13 of this Agreement.
20. Headings not Controlling. Headings and titles used in this Agreement are for reference
purposes only, will not be deemed a part of this Agreement, and are not intended to define or limit the scope
of any provision of this Agreement.
21. Review of Counsel. The parties acknowledge that each party and its counsel have
reviewed and revised this Agreement and that the normal rules of construction to the effect that any
ambiguities are to be resolved against the drafting party will not be employed in the interpretation of this
Agreement or Exhibits A, B, and C.
22. Amendments / Modifications / Extensions. No amendment, modification, or extension
of this Agreement will be binding upon a party hereto unless set forth in a written instrument, which is
executed by an authorized representative of each party.
23. Counterparts. This Agreement may be executed in one or more counterparts and each
counterpart will, for all purposes, be deemed an original, but all such counterparts will together constitute
one and the same instrument.
24. Warranty of Services. Vendor warrants that its services will be of a high quality and
Vendor Services Agreement Page 6 of 11
conform to generally prevailing industry standards. City must give written notice of any breach of this
warranty within thirty (30) days from the date that the services are completed. In such event, at Vendor's
option, Vendor will either (a) use commercially reasonable efforts to re -perform the services in a manner
that conforms with the warranty, or (b) refund the fees paid by City to Vendor for the nonconforming
services.
25. Immigration Nationalitv Act. Vendor must verify the identity and employment eligibility
of its employees who perform work under this Agreement, including completing the Employment
Eligibility Verification Form (I-9). Upon request by City, Vendor will provide City with copies of all I-9
forms and supporting eligibility documentation for each employee who performs work under this
Agreement. Vendor must adhere to all Federal and State laws as well as establish appropriate procedures
and controls so that no services will be performed by any Vendor employee who is not legally eligible to
perform such services. VENDOR WILL INDEMNIFY CITY AND HOLD CITY HARMLESS FROM
ANY PENALTIES, LIABILITIES, OR LOSSES DUE TO VIOLATIONS OF THIS PARAGRAPH
BY VENDOR, VENDOR'S EMPLOYEES, CONTRACTORS, SUBCONTRACTORS, OR
AGENTS. City, upon written notice to Vendor, will have the right to immediately terminate this Agreement
for violations of this provision by Vendor.
26. Ownership of Work Product. City will be the sole and exclusive owner of all reports,
work papers, procedures, guides, and documentation that are created, published, displayed, or produced in
conjunction with the services provided under this Agreement (collectively, "Work Product"). Further, City
will be the sole and exclusive owner of all copyright, patent, trademark, trade secret and other proprietary
rights in and to the Work Product. Ownership of the Work Product will inure to the benefit of City from
the date of conception, creation or fixation of the Work Product in a tangible medium of expression
(whichever occurs first). Each copyrightable aspect of the Work Product will be considered a "work -made -
for -hire" within the meaning of the Copyright Act of 1976, as amended. If and to the extent such Work
Product, or any part thereof, is not considered a "work -made -for -hire" within the meaning of the Copyright
Act of 1976, as amended, Vendor hereby expressly assigns to City all exclusive right, title and interest in
and to the Work Product, and all copies thereof, and in and to the copyright, patent, trademark, trade secret,
and all other proprietary rights therein, that City may have or obtain, without further consideration, free
from any claim, lien for balance due, or rights of retention thereto on the part of City.
27. Signature Authoritv. The person signing this Agreement hereby warrants that they have
the legal authority to execute this Agreement on behalf of the respective party, and that such binding
authority has been granted by proper order, resolution, ordinance or other authorization of the entity. This
Agreement and any amendment hereto, may be executed by any authorized representative of Vendor. Each
party is fully entitled to rely on these warranties and representations in entering into this Agreement or any
amendment hereto.
28. Change in Comi)anv Name or Ownership. Vendor must notify City's Purchasing
Manager, in writing, of a company name, ownership, or address change for the purpose of maintaining
updated City records. The president of Vendor or authorized official must sign the letter. A letter indicating
changes in a company name or ownership must be accompanied with supporting legal documentation such
as an updated W-9, documents filed with the state indicating such change, copy of the board of director's
resolution approving the action, or an executed merger or acquisition agreement. Failure to provide the
specified documentation so may adversely impact future invoice payments.
29. No Bovcott of Israel. If Vendor has fewer than 10 employees or this Agreement is for
less than $100,000, this section does not apply. Vendor acknowledges that in accordance with Chapter
2271 of the Texas Government Code, the City is prohibited from entering into a contract with a company
for goods or services unless the contract contains a written verification from the company that it: (1) does
Vendor Services Agreement Page 7 of 11
not boycott Israel; and (2) will not boycott Israel during the term of the contract. The terms "boycott Israel"
and "company" has the meanings ascribed to those terms in Section 2271 of the Texas Government Code.
By signing this Agreement, Vendor certifies that Vendor's signature provides written verification to
the City that Vendor: (1) does not boycott Israel; and (2) will not boycott Israel during the term of
the Agreement.
30. Prohibition on Bovcotting Enerav Companies. Vendor acknowledges that in accordance
with Chapter 2276 of the Texas Government Code, the City is prohibited from entering into a contract for
goods or services that has a value of $100,000 or more that is to be paid wholly or partly from public funds
of the City with a company with 10 or more full-time employees unless the contract contains a written
verification from the Vendor that it: (1) does not boycott energy companies; and (2) will not boycott energy
companies during the term of this Agreement. To the extent that Chapter 2276 of the Government Code is
applicable to this Agreement, by signing this Agreement, Vendor certifies that Vendor's signature provides
written verification to the City that Vendor: (1) does not boycott energy companies; and (2) will not boycott
energy companies during the term of this Agreement.
31. Prohibition on Discrimination Against Firearm and Ammunition Industries. Vendor
acknowledges that except as otherwise provided by Chapter 2274 of the Texas Government Code, the City
is prohibited from entering into a contract for goods or services that has a value of $100,000 or more that
is to be paid wholly or partly from public funds of the City with a company with 10 or more full-time
employees unless the contract contains a written verification from the Vendor that it: (1) does not have a
practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade
association; and (2) will not discriminate during the term of the contract against a firearm entity or firearm
trade association. To the extent that Chapter 2274 of the Government Code is applicable to this Agreement,
by signing this Agreement, Vendor certifies that Vendor's signature provides written verification to the
City that Vendor: (1) does not have a practice, policy, guidance, or directive that discriminates against a
firearm entity or firearm trade association; and (2) will not discriminate against a firearm entity or firearm
trade association during the term of this Agreement.
32. Electronic Signatures. This Agreement may be executed by electronic signature, which
will be considered as an original signature for all purposes and have the same force and effect as an original
signature. For these purposes, "electronic signature" means electronically scanned and transmitted versions
(e.g. via pdf file or facsimile transmission) of an original signature, or signatures electronically inserted via
software such as Adobe Sign.
33. Entirety of Agreement. This Agreement contains the entire understanding and agreement
between City and Vendor, their assigns and successors in interest, as to the matters contained herein. Any
prior or contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict
with any provision of this Agreement.
(signature page follows)
Vendor Services Agreement Page 8 of 11
IN WITNESS WHEREOF, the parties hereto have executed this Agreement in multiples.
City:
Vendor:
By:
Manna Giordano (Jun 30, 2025 09:17 PDT)
By:
_
Name:
Dianna Giordano
Name:
t- a v e i <-
Title:
Assistant City Manager
Title:
P/,Cs I'cl c n Vct f' fn It'r" vj, b✓U
Date:
06/30/2025
Date:
FOR CITY OF FORT WORTH INTERNAL PROCESSES:
Approval Recommended:
By:
Name: Kevin Gunn
Title: Director, IT Solutions
Approved as to Form and Legality:
By:
Name: Hye Won Kim
Title: Assistant City Attorney
Contract Authorization:
M&C: N/A
Approval Date: N/A
Form 1295: N/A
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all
performance and reporting requirements.
Name: Cynthia Tyree
Title: Assistant Director - IT Finance
City Secretary:
By:
Name: Jannette Goodall
Title: City Secretary
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OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Vendor Services Agreement Page 9 of 11
EXHIBIT A
Booking Agreement
(Attached)
Vendor Services Agreement Page 10 of 11
LAURIE GUEST
Booking Agreement
This document outlines the understanding and agreement between Laurie Guest (Agency) and
City of Fort Worth (Client") regarding presentation(s) to be provided by Laurie Guest, CSP, CPAE. It is designed to clearly
state the meeting details and define the responsibilities of both parties as discussed. Please let us know immediately if
your understanding differs in any area.
1) Services Provided by the Agency:
Program Keynote program, exact title and theme to be determined
+ 3 books as door prizes
Date January 27, 2026 (tentative date)
Time TBD
Location Bob Bolen Public Safety Complex, 505 W Felix St, Fort Worth, TX
2) Package Fee: $'a ^� $5,550 flat negotiated rate
The speaking investment shown above covers pre -event preparation, travel time, and presentation time.
Checks should be made payable to Guest Enterprises, INC. (EIN#46-4479498) In order to confirm this agreement please
sign and return. No deposit required, no penalty for cancellation. The fee is invoiced on the day of the event and due
within 30 days.
3) Travel Expenses:
Included in the fee.
4) Conditions of Agreement:
If the agency is unavailable to present the program(s) due to serious unexpected illness, flight cancellation, weather
conditions, global related restrictions, or any serious family emergency, the agency will make every reasonable effort to
find a suitable replacement. If a replacement is not found, a full refund will be sent for the amount paid. Guest
Enterprises, Inc. is in no way liable for any expenses relating to this program beyond the speaking fees.
5) Agency Responsibilities:
The agency is responsible for all pre -event research, customization of the program, arrival to the site at least one hour
prior to speaking time and providing documentation of incurred expenses as agreed upon.
2866 Wedgewood Drive, DeKalb, IL 60115 p: 815-758-5590 e: Laurie@laurieguest.com
www.LaurieGuest.com
6) Agency Permission for Disclosure:
All information obtained regarding the client will be held in strict confidence and not disclosed to other parties without
the express written consent of the client. Agency shall not use, publish, distribute, display, or reproduce the name, logo,
or trademark of the City without prior written permission from the City.
7) Recording:
The fee quoted is based on the fact that there will be no audio or visual recording made of the presentation. Permission
for any audio or visual recordings for non-commercial use must be made through the agency at a negotiated fee.
8) Copyright:
Program content, handouts, and products are the property of Laurie Guest and will not be reproduced by the client or
program attendees unless with written permission.
9) Book Sales:
The client agrees that the agency shall be allowed to sell books and products written by the speaker and all proceeds
from the said book sales shall remain with the agency.
The signatures below indicate that both parties are in agreement with the entire content of this booking agreement.
Any modifications to this contract must be mutually agreeable between the parties and so indicated by initials
of both parties.
Please sign and return this signature page to Laurie Guest and keep a copy for your files. If mailing your deposit check,
see the address below. If you prefer a digital procedure for payment, arrangement can be made with a service fee.
Laurie Guest, CSP, CPAE
2866 Wedgewood Drive
DeKalb, IL 60115
cell phone: 815-751-6264 emergency contact: Tom (husband) 815-751-3149
Signed Date
rA CS/O Date 5/8/25
Signatures of Client
Signed or anniGio�o(Jun 30,202509:17PDT)
Date 06/30/2025
2866 Wedgewood Drive DeKalb Iffinois 60115 p: 815.758 558o e: LaurieCa Laurieguest.com Laurileguest.com
I PEAKER KIT
LAU H I I GUEST,ESP,EPAI
Imagine delivering remarkable customer experiences ...
An Overview of Keynote Programs & Workshop Services
Designed to Immediately Improve Your Customer Service Delivery
+1 815 758 5580 1 laurie@laurieguest.com I laurieguest.com
Your Custi
Driving business success means exceptional
customer service can't be left to chance.
Laurie Guest, CSP, CPAE, teaches business
leaders and teams how to attract and keep
new customers. Featuring practical solutions
for immediate impact, Laurie's programs are
tailored to serve your industry, audience, and
objectives. Her signature blend of humor
and content comes with a deep expertise.
A keynote program from Laurie —delivered
virtually to a remote workforce or onstage at
your next event —is certain to be a valuable,
memorable experience for everyone.
"I searched for a
speaker to provide us
with a meaningful and
entertaining program.
Laurie delivered
on all of it."
Paula Schultz,
HR Manager, Nestle
WHAT'S INSIDE
-Most Popular
Programs
—Meet Laurie
—What to Expect
—Let's Get Started
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The 100 Decision"'
How small change pays off big
In the world of business, service is king —whether you're
crafting widgets, managing healthcare, or plating up
gourmet cuisine. Every decision, from shaping company
culture to direct guest interactions, contributes to creating
standout experiences. It's easy to focus on the big, game -
changing strategies, but often it's the subtle 10
decisions" —those small, nearly costless actions —that
propel customer service from so-so to stellar.
Drawing from decades of expertise, Laurie Guest unveils
practical, powerful choices that can significantly enhance
how guests and staff view your business
With decades of firsthand experience to draw from,
Laurie shares her insights into making smart, effective
choices to improve guest encounters, staff satisfaction, and
your business as a whole.
ATTENDEES WILL DISCOVER:
The IN Decision is Laurie's keynote
presentation that features real -world
stories, spot-on examples, and actionable
insights into immediately improving your
customer service delivery.
• How to make quick, effective changes that have an immediate impact
• nique opportunities that competitors often overlook
• Ways to boost the service skills of every team member
Every attendee walks away with Laurie's
"Simple Six Pack;' a suite of exclusive resources designed
to ienhance business interactions practically overnight.
"Thank you! Your energy
was great and the
message hit home for
many. Employees were
happy we cared enough to
bring in an outside speaker,
and, specifically, were
very impressed with you.
Just the right touch of
message and humor."
Jeff Couchman,
Senior Vice President,
Western National Insurance
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The premium version of this program includes a Bust Out of
Service Fatigue Digital Toolkit for every attendee.
Bust Out of Service Fatigue
Reignite Your Passion for Service
Are you noticing a dip in your team's enthusiasm? Is your
customer service losing its spark? Service fatigue isn't just
common; it's an epidemic that can deflate even the most
dedicated teams. Whether it's the cumulative stress of
recent years or the everyday grind, service fatigue can dim
the shine of exceptional customer experiences —both for
your team and your customers.
It's time to shake off the fatigue and bring back the buzz to
your customer service. Let's revitalize your team's spirit and
redefine what it means to deliver outstanding service, every
single time!
ATTENDEES WILL DISCOVER:
• How to inject energy and enthusiasm back into their work
• 6 Ways to recover from moments that drain energy
• Sustain excellence win standards of customer care
"Thank you for your
engaging and inspiring
presentation at our
Managers' meeting.
You are continuing to get
rave reviews! We will
definitely have you back.
Miller Electric Company
Jacksonville, IL
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Courageous Conversations
Saying what needs to be said
Have you ever found yourself
searching for just the right words
at work? Whether it's crafting a
response to a tough client, addres ...y
challenges with your tam, or delivery critical feedback to your
boss, finding the right words is crucial. This workshop is
designed to arm you with the verbal tools you need to handle
there situations with confidence and clarity.
Join Laurie Guest, a master of courageous communication,
as she brings over 25 years of experience into this dynamic
session. You'll engage in interactive exercises that simulate
real -world scenarios, learning how to tailor your
communication to be more influential and effective.
ATTENDEES WILL DISCOVER:
• How to choose words the build connections
• Strategies to elicit the outcomes ou want from others
• Practical techniques to navigating interactions with challenging personalities
• Secrets to transforming tough moments into manageable ones
This workshop -style
presentation reduces team
stress and tension while
increasing confidence and
cooperation in a "laugh while
learning" atmosphere.
"Five minutes on the phone. That's all it took for me to know that Laurie Guest was the
perfect person to deliver our event keynote on customer service. Five more minutes and
I knew that she was also ideal for a breakout session on Courageous Conversations.
Yes, I make decisions quickly, but when you're sure —and I was —why wait? Laurie
received the highest ratings we've ever had for an event keynote."
Jennifer Campbell, Managing Director, 13213 Product Virtuoso°
+1 815 758 5580 1 laurie@laurieguest.com I laurieguest.com
Laurie's classic keynote
presentation, Life in the Espresso
Lane is an entertaining, energetic
program designed to boost morale and
Life in the Esmparelpful nresso Lane it hwisdom applicable at
r work and in life.
How to be smooth, bold, and balanced in a fast -paced world
What if you could give yourself an instant pick-me-up by a
simple change of thinking, even in stressful times? If your
energy dips during interactions with customers or coworkers,
this course is your secret to sipping on success. Learn to
craft quick "mental lattes —practical, relevant thought
strategies whenever you need to recharge.
Get ready to embrace the day with a new burst of
enthusiasm and balance, thanks to insights that will have you
powering through life's challenges with a smile!
"I've asked Laurie to
speak at our conference
14 years in a row. She is
always open to creating
new lectures for us and
many of our attendees
say they sign up for her
classes automatically.
She is so easy to work
with and we enjoy having
her back every time."
Linda Fette,
Past Executive Director (retired),
East West Eye Conferences, Ohio
ATTENDEES WILL DISCOVER:
• The single action that can make you indispensable at work
• Key behaviors to distinguish yourself positively in any group
• Effective strategies for building strong rapport with others
• Creative approaches to maintaining personal balance, no matter the chaos
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Are We Having Fun Yet?
Communication and teamwork
are more than a game of chance
MM
MA
Ready to shake up your team dynamics with a dose of fun? If
you're looking to refresh connections, supercharge energy, and
renew commitment to your company's goals —all while
boosting morale —this is the session for you! Engage in a
unique, game -style learning adventure where laughter and
learning go hand in hand. This interactive program is designed
to strengthen communication and teamwork through
enjoyable, collaborative exercises.
In this dynamic, customizable workshop, Laurie will have your
team up and moving, participating in skill -building activities that
reinvigorate and inspire. This program encourages active
discussion and engagement between attendees and the
presenter.
ATTENDEE TAKEAWAYS:
• Enhanced communication across all levels of your team
In this fully customizable,
game -based workshop, Laurie will
get everyone up and moving for
skill -building activities that are sure to
reenergize the whole team.
• Strengthened rapport, both within your team and with external partners
• A lively and enjoyable atmosphere that fosters lasting workplace relationships
• A resilient team equipped to handle the daily pressures of work
"The reviews are in,
and Laurie Guest was
clearly the favorite
speaker of our entire
national meeting! She
customized her message
like no other —and she
was funny!"
Debra Engelhardt -Nash,
Past President,
American Association of
Dental Consultants
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Meet
r
As a keynote speaker, entrepreneur, and author, Laurie Guest, CSP, CPAE,
is the authority on customer service excellence.
For nearly three decades, Laurie has shared her practical
point of view on customer service and staff development with
HIRING
audiences and companies across the country, blending real -life
LAU R I E GUEST
INCLUDES ...
examples and proven action steps for improvement.
HONESTY & INTEGRITY
Laurie's knack for getting to the essentials of exceptional
From the first conversation to
customer service means everyone in attendance will not only
post -event recaps, interactions
are always transparent,
understand her approach, but be able to immediately implement
straightforward, and thoughtful.
her strategies for improvement.
IMPACT &VALUE
With presentations that are fun and relatable —never canned
Every program is created to
or "over -rehearsed" —Laurie's engaging and entertaining
improve essential knowledge
programs deliver both real-time interaction with audiences and a
and skills, ensuring the strongest
possible return on your investment.
surprising dose of humor, too.
RESPONSIVENESS
Laurie is a member of the National Speakers Association
& TIMELINESS
and a Certified Speaking Professional, a designation held by only
Be in touch and get a response
12% of speakers; in 2021, she was inducted into the organization's
within a day. And deadlines are
Speaker Hall of Fame, which includes fewer than 50 women.
always met, every time.
A NO DIVA ZONE
Forget the hoops to jump through
and demands to meet. Working
with Laurie is always a smooth,
enjoyable process.
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BEFORE
DURING
AFTER
What does a program with Laurie Guest
The highest level of service and attention before, during, and after your event
LAURIE WILL:
- Conduct an exploratory call(s)
- Join the social media conversation
with members of the planning team
leading up to the event on the
to set the objectives
platforms of your choice
- Deliver course descriptions, photo,
-+ Provide shout outs on her own
bio, introduction, and master
social media channels to increase
handout on or before the deadline
attendance when applicable
- Activate any special option chosen
- Send PowerPoint in advance,
from the menu (i.e. secret shopping,
if required
customized content)
— Participate in press interviews,
- Film a promotional video for use
if relevant
by your marketing team
LAURIE WILL:
-+ Arrive on time, no less than 1 hour
-+ Start and end on time, will not
before stage time
go over allotted time slot!
- Meet with AN team as needed to
-+ Be able to adjust on -the -fly
prepare for smooth transitions
to a longer or shorter program,
- Provide interactive content
if necessary
Present in a variety of modalities -�
-� Be willing to blend material with
other presenters on the docket for
as agreed upon in the pre -event
smooth messaging
planning call
—i.e., story, lecture, humor,
- Spotlight sponsors as a part of
the content, if desired
small group exercises, unique
approaches
-+ Answer Q&A, if desired
-+ Be available to attendees - Provide post -event resources
who have questions —on site when relevant
and after the event
- Conduct book signings
-a Send receipts (if needed) in a
timely fashion -� Attend VIP receptions
when applicable
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LAU H III GU1ST,1SP,1PAE
CUSTOMER SERVICE EXPERT I KEYNOTE SPEAKER
Deliver exceptional customer experiences ...
eIr,
I've always had a passion for connecting with people and a knack for making them
laugh. In my work, I pride myself on becoming a member of your team for the
duration of our time together. Every program can be built to suit your needs, from
virtual events for a remote workforce to tailored keynotes and programs aligned
with your business objectives. I can't wait to talk more about how my unique
approach and targeted solutions are perfect for you.
�►Laurie Guest Motivational Keynote Speaker See Laurie in Action —visit LaurieGuest.com
for video excerpts from Laurie's programs
READY TO GET STARTED? GET IN TOUCH!
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