HomeMy WebLinkAboutContract 59683-R359683-R3
CSC No.
CITY OF FORT WORTH
CONTRACT RENEWAL NOTICE
August 11, 2025
Sigma Surveillance, Inc. DBA STS360
Attn: Legal Dept
4040 State Highway 121, Suite 160
Carrollton, Texas 75010
Re: Contract Renewal Notice
City Secretary Contract No. 59683 (the "Contract")
Renewal Term No. 3 of 3, October 30, 2025 to October 29, 2026
The above referenced Contract with the City of Fort Worth expires on October 29, 2025
(the "Expiration Date"). Pursuant to the Contract, contract renewals are at the sole option of the
City. This letter is to inform you that the City is exercising its right to renew the Contract for an
additional one (1) year period, which will begin immediately after the Expiration Date. All other
terms and conditions of the Contract remain unchanged. Please return this signed
acknowledgement letter, along with your quote for charges for the new renewal term, and
current insurance certificate, to the address set forth below, acknowledging receipt of the
Contract Renewal Notice.
To ensure that your company information is correct and up-to-date, please log onto
PeopleSoft Purchasing at httDs://www.fortworthtexas.2ov/departments/finance/nurchasin2.
If you have any questions concerning this Contract Renewal Notice, please contact us at
the email address listed below.
Sincerely,
City of Fort Worth
IT Solutions I Finance I Contracts
100 Fort Worth Trail
Fort Worth, TX, 76102
zz IT Finance Contractsafortworthtexas.aov
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Contract Renewal Page 1 of 2
[Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED
AND AGREED:]
City:
BY: Di Ma Giordano (Sep 9, 2025 19:02:25 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 09/09/2025
Sigma Surveillance, Inc. DBA STS 360
By:
Name: _Jose Garza
Title: CTO/COO
Date: 8/11/2025
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended:
By:
Name: Kevin Gunn
Title: Director, IT Solutions
Approved as to Form and Legality:
By. Sace Pagham( .31 CDT)
Name: Candace Pagliara
Title: Sr. Assistant City Attorney
Contract Authorization:
M&C: 23-0524
Approval Date: 6/27/2023
Form 1295: 2023-1027402
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: Domiffikasagrande (Aug 25, 202514:22:50 CDT)
Name: Dominic Casagrande
Title: Sr. Manager, IT Solutions
City Secretary:
By:
Name:
Jannette Goodall
Title:
City Secretary
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Contract Renewal Page 2 of 2
M
STS360
SERVICE LEVEL AGREEMENT
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
CITY OF FORT WORTH SECURITY IMPLEMENTATION MAINTENANCE
I. SUMMARY
MISSION STATEMENT
STS360, or CONTRACTOR, will provide the City of Fort Worth, hereby and here on referenced to as the
OWNER, the establishment of procedures in which to successfully fulfill Surveillance and Security
Systems maintenance services via improvement of existing support processes, scheduling of
implementations, and expedient fulfillment.
SERVICES OVERVIEW
STS360 will renew and provide a 1-Year Onsite hardware and labor warranty in conjunction with Project
RFO 19-0020 Surveillance and Security Systems. STS360 warranties and guarantees all products,
material, labor and work done for City of Fort Worth under this Surveillance and Security Systems
project. All warranty replacement, installation, integration, maintenance, and required testing will be
provided within this 1-Year period unless outside of the terms specified below. STS360 is offering a 24/7
— 365 technical support toll free number for service. STS360 will provide all response times per the
Tiered Response Matrix provided below as part of this agreement. This maintenance agreement covers
all calls for service during business hours, after hours and holidays at no additional cost outside of the
agreement amount.
II. STATEMENT OF WORK
STS360 is proud to offer the below managed services and ongoing support to the City of Fort Worth
(OWNER):
DESCRIPTION OF SERVICES
Beginning upon final acceptance of project, STS360 will provide to OWNER the following services
(collectively, the "Services"):
1. STS360 will provide 1-Year onsite labor warranty on all provided hardware and labor and integration
services are warranted through STS360 from the date of final acceptance. It will not include the cost
of parts and labor for OWNER not adhering to the standard terms or outside of the specified terms
and conditions of this contract. Existing parts installed by STS360 will be serviced according to their
existing manufacturer's warranty; components not installed by STS360 and outside the terms of
Manufacturer warranty will be quoted via DIR Line -Item pricing and subject to Purchase Order.
Service calls will be billed when these incidents are approved by both parties. The proposed and
accepted response terms of this warranty contract are:
All service response times will be based on attached Tiered Response Levels. Approved working hours
for this maintenance agreement will be 24/7 — 365 days.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
M
STS360
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
2. All hardware, software, material and other warranties past this 1-Year contract term, and not
renewed in an additional warranty contract year through STS360, will be the sole responsibility of the
OWNER to contact the manufacturer directly to obtain replacement, repair or technical support.
ACCESS TO DATA AND COMPUTERS
On request, OWNER agrees to provide Contractor with evidence of a programming error, if the Contractor
is unable to replicate the issues reported in a work order. The recipient further agrees to provide
Contractor with access to OWNER computers, servers, networks, view stations, cameras and sufficient
computer time to enable Contractor to duplicate the problem, determine that it results from a
warrantable cause and, after corrective action or replacement has taken place, and determine that the
problem has been alleviated. STS360 also requires that OWNER allow access to stored data, upon
notification, and the ability to remove data that is causing conflicts and/or inhibit the ability to repair
system to its full functionality.
MODIFICATIONS EXCLUDED
Contractor shall not be obligated to provide support services pursuant to this Contract with respect to any
modifications of the Software, configurations of the systems, new applications, additional hardware
outside of scope, operating systems, and other adjustments made for any reason during the service
contract by OWNER or to any computer program incorporating all or any part of this system.
COSTS AND EXPENSES
If terms in this contract for warranty / maintenance and services are determined to not be met by owner,
when technician is on site, all work on the service will be put on hold until a purchase order is issued for
the work needed to be performed to correct the issue.
i ERM PERIOr'
This Contract will remain in effect for a period of (12) Months or (1)-Years from the date of final
acceptance.
CONFIDENTIALITY
STS, and its employees, agents, or representatives will not at any time or in any manner, either directly or
indirectly, use for the personal benefit of STS, or divulge, disclose, or communicate in any manner, any
information that is proprietary to Owner. STS360 and its employees, agents, and representatives will
protect such information and treat it as strictly confidential. This provision will continue to be effective
after the termination of this Contract.
GENERAL WARRANTY
STS360 shall provide its services and meet its obligations under this Contract in a timely and workmanlike
manner, using knowledge and recommendations for performing the services which meet generally
acceptable standards in STS's community and region, and will provide a standard of care equal to, or
superior to, care provided by Contractors similar to STS360 on similar projects. Contractor shall not be
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
M
STS360
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
liable for any delay in performance directly or indirectly resulting from acts of Owner, its agents,
employees, or subcontractors.
ENTIRE AGRtEMtN I
See original purchase order contract & proposed documents for 'entire agreement.'
III. SERVICE LEVEL AGREEMENT
MANAGED CARE PLAN
STS360 offers the Managed Care Plan which stands as a break/fix agreement between the OWNER and
STS360. STS360 will provide 1-Year onsite labor warranty on all STS360 provided hardware and labor and
integration services are warranted through STS360 from the date of final acceptance. It will not include
the cost of parts and labor for OWNER not adhering to the standard terms or outside of specified terms
and conditions of this contract. Existing parts installed by STS360 will be serviced according to their
existing manufacturer's warranty; components not installed by STS360 and outside the terms of
Manufacturer warranty will be quoted via DIR Line Item pricing and subject to Purchase Order. Service
calls will be billed when these incidents are approved by both parties. In the situation a technician is
required for servicing the existing systems, the OWNER may contact STS360 24/7/365 by calling the
STS360 Technical Support Group. Technicians will be dispatched during Normal Business Hours 8AM-5PM
Monday through Friday; Weekends, Holidays, and After -Hours per the terms of this agreement.
In acceptance of the Managed Care Plan, OWNER receives (2) Dedicated Security Specialists, (1)
Dedicated STS360 Service Coordinator. When OWNER enrolls in the Managed Care Plan, STS360 Service
Coordinators oversee, direct, and schedule work for the Dedicated Security Specialists (SEE EXAMPLE:
HARDWARE SUPPORT/PROCESS FLOW). STS360 Service Coordinator's main role is to interact with the
OWNER PoC that manages the Total Maintenance and Warranty Schedule of Security Systems
throughout the Organization. The STS360 Service Coordinator provides daily reports and updates on the
Dedicated Technician's progress and findings while ensuring Ticket Systems for OWNER and STS360
Internal are actively updated.
STS360 will adhere to the following Service Response Matrix, to follow in unnumbered page.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
secuxIn,
�J TECHNOLOGY
STS36O stutmbbs
CITY OF FORT W ORTH
SLA RESPONSE MATRIX
7
Medium (Urgency)
Low (Urgency)
Camera Server or Access Control Server is Down, Public Safety
More than 50%of system down, High Priority Door not working(exterior door, 015 doors,
Servercompletelydown,Public Safety Evidence Room Door).Camera Access Control Server, NO power
emergency, CIIS to Entire Door System, Network Switches, Network
connectivity, Local Building, Power issues
Exterior Priority Door not working, LP Intelligent Controllers, Multiple expansion controllers.
30% of system down or Controller Software access,software related issues. Exterior Doors,
Down. Intrusion Alarms Issues. 911 center issues
Interior door, high priority cameras Interior readers, CIIS Doors, issues, access control software
not working issues, alarm components, Camera archiving
Low pnonty doors not working, Readers, single door, door contacts
Cameras not work, ng, basic software Icamera down,
changes, low priority door
3d High Priority Issues, system is working but not compliant
Badge Access, Multiple doors, Quotes, Alarm
Components, Alarm Codes,
Camera footage, Monitor Points, i.e. glass breaks,
door contact. (minimal hardware issues), third-
10d 5%ofsystem down or end user request(Production system in
Parry vendors, gates, out of STS scope of work.
wotking order, third parry involvement
Video Insight and Member cast requested features
add camera views, add delete users, software
related issues, but not effecting production
Alarm components, batteries, maintenace
20d Low priority- Maintenance issues
hardware, low priority wiring n-frastruture
Report to STS36024/7Helpdesk- Monday to Sunday 8'00 Monday to Sunday 5'00 pm- 30 Minute
Case generated and Technician m-5'OD p.m. 8'OOam Response 4Hours
Dispatched. a
Report to STS36024/7Helpdesk-
Monday to Sunday 8'00
Monday to Sunday 5'00 pm-
30 Minute
Case generated and Technician
Dispatched.
a m-5'OOp.m.
8'OOam
Response
BHours
Report to STS36024/7 Helpdesk-
Casegene Techmcian
Monday to Sunday 8:00
MondaytoSunday5:00pm-
4hour
lBus,ness Days
pab,nd
Dispatched
m.-5:00
a. p.m.
B:DO a.m.
Report to STS36024/7 Helpdesk-
CawgeneratedandTechmcian
Monday to Sunday 8:00
MondaytoSunday5:00pm-
4hour
3Buuness Days
Dispatched
a.m.-5:00 p.m.
B:DO a.m.
Report to STS36024/7Helpdesk-
CasegeneratedandTechnician
Monday to Sunday 800
Monday to Sunday 5'OO pm-
4-8 hour
5Business Days
Dispatched.
a. p.m.
-500
8'OO
Report to STS360 8 a.m -5
p m. Helpdesk-Case
Monday to Fnday 8:00 a.m-
Weekly HOP
41, 30m(25%) Id(50%)
Id 4h
generated and Techmcian
5:00 p.m
30m(]5%)
Dispatched.
Report to STS360 8 a.m. -5
p. m. Helpdesk - Case
Monday to Friday 8:00 a.m.-
Weekly HOP
Id21,I5m(25%) 2d4h
3d 61,
generated and Technician
5:00 p.m.
30m(50%)
45m(75%)
Dispatched.
Report to STS360 8 a.m -5
p m. Helpdesk-Case
Monday to Fnday 8:00 a.m-
Weekly HOP
3d6h45m(25%) ]d 41,
Ild 21,
generated and Technician
5:00 p.m
30m(50%)
15m(75%)
Dlspatched.
High (Urgency)
31
Weekly HOP
4h 30m(25%)
Id(SM
Id 4h 30m(]5%)
Medium )Urgency)
lad
Weekly HOP
Id 2h ISm(25%)
2d 4h 30m(S0%)
3d 6h 45m(75%)
Low(U rit-cy)
20d
Weekly HOP
3d 61, 45m(25%)
]d 41, 30m(50%)
Ild 21, 15m(75%)
sample
Camera Server or Access Control Server is Down, Public Safety
�l Wom Response
Is
Res:=
Penalty
More than 50%of system down,
High Pnonty Door not working(extenor door, CAS doors,
Report to ST536024/]Helpdesk-Casegenerated
Mondayto5unday8:00a.m.-5:00
STS360 failed to meet
51A to be extended by l day-
0
Server coin le[el down, Publ,c Safe
p y ry
emergency, CJIS
Evidence Room Door .Camera Access Control Server, NO
) power
to Entire Door System, Network Switches, Network
and Technician Dispatched.
Pin
outlined response and
resoltuon time
no additional cost to COFW
connecbv,ty, Local Buildmg, Power,ssues
Exterior Priority Door not working,
LP Intelligent Controllers, Multple expansion controllers
Reportto STad
generated Monday to Sunday8:00 a.m.-5:00
STS360failedtomeet
SU to be extended by.5(half)
1
30%of system down or Controller
Down
Software access, software related issues Exterior Doors,
Intrusion Alarms Issues. 911 center issues
Tech/]Het Dispatched.
and Technician Dispatched.
P.m.
poise
outlined res d
soltuon [,mean
y-no
day additional cost to
a[OFW
Interior door, h,gh pnonty cameras
Interior readers, CJIS Dos,,ssues, access coTS36024/]Helpdesk-Casegenerated
orcontrol software
Reportto S
Mondayto SUnday B'OOam -5:00
STS360failedtomeet
SLA to be extended by.5(half)
2
not working
,ssues, alarm components, Camera archwmg
and Technician Dispatched
Pan
outlined response and
esoltuon time
day- no additional cost to
COFW
po p
Re rtto STS36024/]Het desk -Case
ted Monda to Sunda B:OOa.m.-5:00
genera Y Y
STS360failedtomeet
SU to be extended by.5(half)
3
Low pnonty doors not working,
Readers, single door, door contacts
and Technician Dispatched.
P. m.
outlined response and
esoltuon time
day- no additional cost to
COFW
Cameras not work, ng, basic software
Report to STS36024/]Helpdesk- Case
generated Mondayto SUnday B'OOam-5:00
ST5360 failed to meet
SLA to be extended by.5(half)
4
changes, low priority door
,l camera down,
and Technician Dispatched
Pm
outlined response and
resoltuon time
day- no additional cost to
COFW
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
IV. HARDWARE & SOFTWARE SUPPORT PROCESSES
HARDWARE SUPPORT
STS360 warrants to the original purchaser (PURCHASER) that each product of its manufacture (PRODUCT)
is covered by this warranty from the date of delivery if properly installed, serviced, and operated under
normal conditions. Any part or parts thereof replaced during the base warranty period assumes the
remainder of that warranty period or the parts warranty period, whichever is greater. The warranty
coverage for the PRODUCT is continual from the original date of purchase and does not restart upon the
replacement of any part or complete unit.
Parts and service labor will be covered by STS360 for any failure that is proven to be a failure in material
or workmanship under normal use during the applicable warranty period. This coverage is limited to
parts and labor. The warranty for replacement parts is limited to direct replacement only with no
allowance for freight or transportation charges.
STS360 reserves the right to repair or replace any part, component, or assembly at its option. STS360
may request defective parts be returned for examination before the issuance of credit. Any item that is
replaced under warranty becomes property of STS360.
PROCESS FLOW — Managed Care Plan Example
OWNER experiences issue with Security Equipment.
1. OWNER submits a ticket describing the following:
a. OWNER / Department / Site Name
b. Point of Contact (OWNER PoQ Information and Title
c. Pertinent Information relating to service request
d. If available, Device IP Number / Camera Number / Reader Number
e. Device Location
f. Description of issue / concern
2. STS360 Service Coordinator reviews ticket and schedules site visit with provided PoC.
3. STS360 Service Coordinator assigns the ticket to STS360 Security Specialist and schedules visit.
4. STS360 Security Specialist calls OWNER PoC to inform of arrival time range.
5. STS360 Security Specialist evaluates location, troubleshoots issue.
a. Troubleshooting fixes Issue — STS360 Security Specialist gets OWNER PoC Sign -Off on work
completion. STS360 Security Specialist updates ticket and uploads final acceptance sign -off
document. STS360 Security Specialist closes Ticket, STS360 Security Coordinator documents
in Ticket Report.
b. Hardware is the issue — Identify whether component is STS360 provided component or
existing OWNER Component.
i. IF — STS360 provided component and under Warranty - STS360 processes warranty per
guidelines of any standing Maintenance Agreement
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
M
STS360
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
ii. IF — STS360 provided component and not under Warranty — STS360 proposes quote to
replace equipment.
iii. IF — OWNER's existing equipment — STS360 prepares quote for hardware to be replaced
and submits to ticket/PoC.
a. It is OWNER's responsibility to validate warranty documents internally for the
existing defective hardware.
6. IF OWNER cannot verify existing component is under warranty, OWNER may provide STS360
Purchase Order to procure and install equipment, OWNER uploads Purchase Order to Ticket.
7. STS360 Purchasing will order equipment (see Asset Management/Shipment) and STS360 Service
Coordinator will update status of order on ticket.
8. When all hardware has been obtained (see Asset Management/Warehousing Equipment)
STS360 Service Coordinator will notify OWNER PoC to set a time for STS360 Security Specialist to
return and resolve issue.
9. STS360 Security Specialist calls OWNER PoC to inform of arrival time range.
10. STS360 Security Specialist replaces component and verifies functionality with OWNER PoC or
OWNER Representative validated by OWNER PoC.
11. STS360 Security Specialist gets OWNER PoC Sign -Off on work completion. STS360 Security
Specialist updates ticket status, notes, and uploads final acceptance sign -off document.
12. STS360 Security Specialist closes Ticket, STS360 Security Coordinator documents in Ticket
Report.
SOFTWAKE SUPPORT
PROCESS FLOW, Managed Care Plan Example
OWNER experiences issue with Security Software.
1. OWNER submits a ticket describing the following:
g. OWNER / Department / Site Name
h. Point of Contact (OWNER PoC) Information and Title
i. Pertinent Information relating to service request
j. If available, Device IP Number / Camera Number
k. Device Location
I. Description of issue / concern
2. STS360 Service Coordinator reviews ticket and schedules Security Specialist/Engineer Remote-
In/Onsite Session with provided PoC (SEE Statement of Work/Access to Data and Computer).
3. STS360 Service Coordinator assigns the ticket to STS360 Security Specialist/Engineer and
schedules Remote-In/Onsite Session internally.
4. STS360 Security Specialist/Engineer calls OWNER PoC to inform of Remote-In/Onsite Session.
S. STS360 Security Specialist/Engineer evaluates system status, troubleshoots issue.
a. Troubleshooting fixes Issue — STS360 Security Specialist/Engineer gets OWNER PoC Sign -Off
on work completion. STS360 Security Specialist/Engineer updates ticket and uploads final
acceptance sign -off document. STS360 Security Specialist/Engineer closes Ticket, STS360
Security Coordinator documents in Ticket Report.
b. Hardware is the issue— Identify whether component is STS360 provided component or
existing OWNER Component (SEE Asset Management/LifeCycle Maintenance).
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
M
STS360
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
i. IF — STS360 provided component and under Warranty - STS360 processes warranty per
guidelines of any standing Maintenance Agreement
ii. IF — STS360 provided component and not under Warranty — STS360 proposes quote to
replace equipment.
iii. IF — OWNER's existing equipment — STS360 prepares quote for hardware to be replaced
and submits to ticket/PoC.
a. It is OWNER's responsibility to validate warranty documents internally for the
existing defective hardware.
6. IF OWNER cannot verify existing component is under warranty, OWNER may provide STS360
Purchase Order to procure and install equipment, OWNER uploads Purchase Order to Ticket.
7. STS360 Purchasing will order equipment (SEE Asset Management/Shipment) and STS360 Service
Coordinator will update status of order on ticket.
8. When all hardware has been obtained (SEE Asset Management/Warehousing Equipment)
STS360 Service Coordinator will notify OWNER PoC to set a time for STS360 Security
Specialist/Engineer to return and resolve issue.
9. STS360 Security Specialist/Engineer calls OWNER PoC to inform of arrival time range.
10. STS360 Security Specialist/Engineer replaces component and verifies functionality with OWNER
PoC or OWNER Representative validated by OWNER PoC.
11. STS360 Security Specialist/Engineer gets OWNER PoC Sign -Off on work completion. STS360
Security Specialist/Engineer updates ticket status, notes, and uploads final acceptance sign -off
document.
12. STS360 Security Specialist/Engineer closes Ticket, STS360 Security Coordinator documents in
Ticket Report.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
V. ASSET MANAGEMENT
LIFFCYCLE MAINTENANCE
MANAGEMENT STRATEGY
Upon initiating a partnership with OWNER, STS360 builds an Account Hierarchy into our ERP for the
Primary OWNER, the OWNER's Divisions, and each corresponding OWNER Facility/Location. All new
implementations and maintenance work performed at each location are recorded internally. Any
maintenance work is entered as a Service Case and all pertinent information is attached to that Case
including OWNER Ticket System Data when applicable.
The transactions for each Case are recorded by Date, Sales Order, Distributor, Manufacturer and Part #,
providing for accurate, detailed views into the hardware components used in each Case. This allows us
to research coverage dates by manufacturer warranty on products that were installed by STS360.
OPTIMAL ORGANIZATIONAL DESIGN
STS360's success is based on hiring the right people, developing efficient processes, strategically
capturing data, seeking bespoke information technology, and fusing it all together to mold the
foundation of our asset management program. Our organizational structure defines roles and
responsibilities for each department while qualifying individuals at the interview and biannually. We
perpetually seek out inefficiencies in processes and communications interdepartmentally and revise
accordingly. Working cohesively as a family unit, trusting in each individuals ability to perform and be
accountable, promoting intellectual gain through hands-on training, and motivating a desire to grow
expertise within one's role so as to one day train their own replacement and move into their next
exciting challenge, existing or yet to be discovered, is at the core of our organic design. This level of care
and attention goes into the refining and ongoing development of every process internally.
LONG TERM ASSET PLANNING
STS360's ability to forecast when infrastructure investments should occur is critical to our performance
and product reliability. Navigating the Physical Security and Information Technology Industries is a
daunting task with so many new products available every day, it's nearly impossible to vet all of the
manufacturers origins, ethos, or viability. Determining how to optimally invest limited capital and
budget for operations and maintenance on Enterprise Security Systems requires an understanding of the
current Industry conditions and capacity of the OWNER's infrastructure to accept ever growing
standards. STS360 has worked with a wide variety of Public Sector Clientele over 15 years and, as such,
has a seasoned understanding of the costs and risks associated with implementing or deferring
enterprise enhancements and expansions. In the Enterprise Physical Security Industry, with regards to
Public Sector Investment, our suggestion to Clientele is please be prepared to:
1. Prioritize your capital projects over a (5) to (10)-year period
2. Forecast your capital renewal, expansion and replacement costs over a (10) to (15)-year period
3. Forecast and budget your infrastructure funding requirements for long-term revenue and cost.
STS360 works to provide our Public Sector Clientele added value for the long term, particularly in the
rapidly evolving Information Technology and Physical Security Industries.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
WAREHOUSING EQUIPMENT
STS360 tracks all orders from the Purchase Order to the delivery receipt in-house and out. Due to the
volume of product we interact with daily, our Purchasing Department is in persistent communication
with the Warehouse/RMA Department. Strict documentation procedures are set in place for each
interdepartmental communication not only via Inventory Management Software but a physical sign -off,
as well, is required by the responsible Purchasing Agent of each order valued at $5000 or more. Each
shipment is stored, corralled, and tagged in the warehouse first by Client, then Project, then Product.
Service Department and Project Management Department must both get clearance from Purchasing and
Warehouse prior to dispatching product to Field Operations for their corresponding work. All STS360
Service Representatives are responsible for the close monitoring and tracking of their individual
project's success.
Upon release of OWNER inventory for delivery to a jobsite, Delivering Security Specialist must sign and
timestamp an accountability document with a Warehouse Coordinator to allow transfer of the product.
Our Warehouse Coordinators reserve the right to deny release of equipment to Dedicated Security
Specialists on same day of scheduled work if the Specialist cannot verify the work is taking place that
day. Service Manager Approval may override this denial with a signature.
RECYCLING MAINTENANrF
STS360 will recycle defective irreplaceable electronic components at OWNER designated locations OR
STS360 provides recycling services through E-Cycle Enterprises, an Ethical Electronics Disposal service in
the DFW Area. htti3s://ecvcleenteri)rises.com/
FOR INco NAID AAA Certified Data Destruction
In order to meet the high security demands of the modern office, we have
i attained AAA Certification status via NAID to provide our clients with superior data
destruction services. Our company is one of the few electronics recyclers in Texas
with standards high enough achieve AAA status. Please reach out to us to find out
more about our on -site and off -site data destruction packages."
SHIPMENT
The warranty for replacement parts is limited to direct replacement only with no allowance for freight or
transportation charges.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
VI. PARTY COMMUNICATIONS
PLACING A WORK ORDER REQUEST
Call Toll Free: (866) 506-7446
Email: technicalsupport@sts360.com
Our Technical Support Group (TSG) is there for you 24x7x365 and is just a phone call away. A live person
will answer immediately, do some basic troubleshooting, and generate a work order while the OWNER is
on the phone with TSG representative. If they are unable to assist you to a successful fix of the issue, they
will immediately reassign the work order to, and contact the appropriate Level 2 support personnel who
will be in contact within 2 hours or less to help resolve the issue, direct you to submit an RMA, and/ or
dispatch an on -site technician. STS360 requests the party submitting the work order have some of the
following information ready when calling the TSG, because the more information provided, the better we
can assist in resolving the issue more expeditiously.
STS360 will request the following information in order to expedite service.
• OWNER / Site Name
• Your Contact Information and Title
• Sales Invoice / Work Order / Or Purchase Order Number (if available)
• Pertinent Information relating to your service request
• Device IP Number/ Camera Number
• Device Location
• Description of issue / concern
STS360 PLAN CONTACT
POSITION
PHONE
EMAIL
Service Project Manager (SPM)
(972) 300-
techsupport@sts360.com,
(Managed Care Plan Req)
1088
(SPM Direct Email)
Service Coordinator (SC)
(972) 300-
techsupport@sts360.com,
(Coordinated Care Plan Req)
1089
(SC Direct Email)
Security Specialist (SS)
Provided at
techsupport@sts360.com,
(Dedicated Care Plan)
Dedication
(SS Direct Email)
Security Specialist (SS)
Provided at
techsupport@sts360.com,
(Dedicated Care Plan)
Dedication
(SS Direct Email)
Security Specialist (SS)
Provided at
techsupport@sts360.com,
(Managed Care Plan Req)
Dedication
(SS Direct Email)
Technical Support Group (24/7/365)
(866) 506-
technicalsupport@sts360.com
(Standard Care Plan)
7446
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
OWNER POINT OF CONTACT
1. OWNER agrees to provide STS360 a Project Manager as the Primary Point of Contact
2. OWNER's Primary POC will be responsible for resolving financial or business issues outstanding and
assist in facilitating final acceptances.
3. OWNER agrees to provide all STS360 necessary system documentation for access to existing systems
4. OWNER agrees to provide logins or access to any Ticketing or ERP system used by the OWNER at no
charge to STS360.
5. OWNER agrees to provide assistance in coordination of departmental resources necessary for
successful fulfillment.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
M
STS360
vii.
COST PROPOSAL
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
STS360.com
O®
TXDPS: B10434601
HUB: 1202542335600
CITY OF FORT WORTH QUOTE: COFWMAINT20251208
19-0020 - 1 YEAR MAINTENANCE AGREEMENT RENEWAL PURCHASE ON DIR CONTRACT: DIR-CPO-4770
ST536 A DIR-CPO-4697
`All DATE:08/12/20252025
1 YEAR COORDINATED CARE PLAN - 2 TECHS
DESCRIPTION CITY. MSRP DIR DISCOUNT_ UNIT PRICE EXT PRICE —
1 Year Coordinated Care Plan - Includes dedicated in house Service Coordinator - (2)
WARR0001 STS360 Dedicated Service technicians. See SLA for exact terms and response times - Coverage 1 $ 831,600.00 50% $ 415,800.00 $ 415,800.00
encompasses 2417 - 365 days a year with no additional billing for after hours.
Blanket Amount for Hardware Required to be Replaced During Service - All hardware will Be
BLANKET STS360 Billed at DIR pricing. Hardware purchases under this blanket agreement can only be approved 1 $ 20,000.00 50% $ 10,000.00 $ 10,000.00
by COFW Directors.
An additional 5% has been applied to hardware pricing to account for current and
TARIFF STS360 anticipated increases in import tariffs and supply chain costs. This adjustment ensures 1 $ 1,000.00 SO% $ 500.00 $ 500.00
coverage of potential fluctuations in material and shipping expenses at the time of order
fulfillment.
• $ 426,300.00
Performance Period October 1st 2025 to September 30th 2026
sales@sts360.com (972) 392-3635 4040 State Highway 121, Suite 160
sts360.com DIPS LICENSE B10434601 Carrollton, Texas 75010
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
VIII. ASSUMPTIONS AND EXCEPTIONS
Services or Work Product will be deemed acceptable to OWNER if it conforms in all material respects
with Services described in this project or Bill of Materials. STS360 will have full responsibility for the
deliverables and the tasks listed in each project or Bill of Materials.
OWNER will complete a review of each submitted deliverable within five workdays from the date of
delivery. OWNER feedback which indicates revisions to a deliverable are required will be addressed and
re -submitted by STS360 within five workdays unless approval (in writing) for a different length of time is
obtained from the OWNER or designate.
OWNER will either accept or reject STS360's Services or Work Product within a reasonable number of
days from performance. For this Project, Services or Work Product will be accepted or rejected within 5
days from delivery completion date. Failure to provide acceptance or rejection within 5 days will be
considered acceptance of the deliverable. If OWNER gives notice of rejection, then STS360 will have an
additional five days, within which to cure any deficiencies identified in writing by OWNER.
STS360 reserves the right to accept or reject OWNER requested tasks that may result in STS360's
incurring of legal liability beyond the scope of STS360's offered Services. STS360 is required to respond
with reason for objection and propose an alternative solution when available.
IX. CHANGE REQUESTS
CHANGE REQUEST PROCESS
STS360 works very efficiently to provide quality estimates from the start of an evaluation. However, if an
agreed upon Scope of Work has a mutually agreed unforeseeable issue arise, STS360 will propose a
resolution in the form of a Change Order that, if verified, accepted and signed by OWNER, will be
prioritized in schedule and performed by STS360.
Next Page — See a Change Order Form Sample
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
M
STS360
rwAmnr ORDER FORM SAMPLE
OWNER NAME:
OWNER ADDRESS:
PROJECT #:
PROJECT NAME:
PROJECT LOCATION:
STS360 PROJECT MANAGER:
OWNER APPROVER:
DATE CHANGE ORDER SUBMITTED:
CHANGE ORDER REFERENCE NUMBER:
14229 Proton Rd
Dallas, TX 75244
(972) 392-3635
STS360 submits this change order for the above referenced project. This change order is deemed (billable / non
billable / price decrease) to the OWNER of this project. This change order is subject to the terms and conditions of
the original contract. This change will not in any way impact the original scope outside of the indicated changes
below. This change order will not impact warranty, and will be included in final project warranty if accepted. The
purpose of this change order request is to agree that changes to the scope are requested and to seek approval by the
OWNER of this project. A Purchase Order or signed agreement at the bottom of this page will be required to fulfill
this change order for the above referenced project. See attached revised Scope of Work and Pricina Revision (if
billable /price decrease.)
Change Change Description Product Description Part Number Qty
Item
1
2
3
Above is Sample, please revise as per the scope of each change order (add or delete change items as needed as well.
Any scope, warranty and/or price changes must be included in detail in appendixes to be attached and identified
above. Please customize each section as needed. Please delete these notes before submitting)
OWNER: CONTRACTOR: STS360
Approved by: Approval Received by:
Date of Approval: Date Received:
Name: Name:
Title: Title:
Department: Department:
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
TERMS AND CONDITIONS
STS360 complies with the related Terms and Conditions put forth on the Texas Department of
Information Resources website. For services rendered by STS360, compliance under this Statement of
Work is met by Contract #: DIR-CPO-4770 and DIR-CPO-4697 or its successive renewal by STS360 with
the State of Texas Department of Information Resources.
STANDARD MAINTENANCE AND SERVICE TERMS AND CONDITIONS
1. This is a warranty and not an insurance policy. This warranty does not take the place of the client's
general liability insurance.
2. All warranties exclude remedy for damage or defect caused by abuse, tampering, vandalism, improper
or insufficient maintenance, improper operation.
3. The client is responsible for any damage to any improvement, fixture or property not constructed,
installed or included in maintenance contract scope by STS360 that may cause the need for repair to
the STS360 installed equipment, materials, hardware, etc. (e.g. — damaged ceiling is leaking onto
network equipment, STS360 should not be liable to fix the ceiling leak as well as the STS360
equipment).
4. The client will be required prior to repair of unwarranted issue to hold STS360 free of any liability from
the cause of the original problem
5. Warranty does not include drainage deficiencies at the job location / location of equipment / material
(e.g. — drainage is damaged on facility and run-off of rain water overwhelms drainage and therefore
begins draining directly on our equipment where there'd been no point of drainage prior during
project installation).
6. Warranty does not include any landscaping issues that cause loss of effectiveness of security after
project acceptance (e.g. — Client decides to forego cutting back trees or plants new trees or bushes
that grow in front of camera placements, diminishing intended Field of View)
7. Warranty does not include any defects or deficiency caused by materials, design, construction, or
work supplied by other than the STS360 outside of the contract scope
8. Warranty does not include changes, alterations or additions made to the installation by anyone other
than those performed under obligations of this warranty;
9. Warranty does not include deficiency or defects caused or made worse by the Client's, employees,
patrons, or any other party than STS360 during the service contract.
10. Warranty does not cover any deficiencies or defects in workmanship, materials or structural portions
normally covered by another warranty or insurance policy whether or not paid by such
warranty or insurance policy (e.g. — Client employee repairs something in the electrical room, and
because of poor workmanship causes pipes to burst damaging significant portions of our system
and the facility / structure and owners insurance doesn't cover it, STS360 should not be liable for the
cost to cover damaged equipment caused by workmanship or structural problems on the facilities)
11. Warranty does not cover deficiency or defects resulting from accidents, riot, civil commotion, terror
attacks, war, or Acts of God; including but not limited to fire, explosion, smoke, water escape,
windstorm, mudslide, erosion, hail, lightning, hurricanes, tsunamis, falling trees, aircraft, vehicles,
flood, earthquakes, sink holes, underground springs, volcanic eruptions, saturated soils or change in
the level of the under -ground water table.
12. Warranty does not cover any contamination caused or created by natural or man-made chemicals,
compounds, or substances used by the client or breakdown or adverse effects of chemicals,
compounds, or substances used.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
<kl�� 14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
13. Warranty does not cover pest damage including but not limited to termites, rodents, cockroaches and
ants
14. Warranty does not cover any damage caused by water intrusion, including but not limited to roof
leaks, window sealants, plumbing
15. Warranty does not cover heat damage, damage caused from dust build up, dampness or condensation
due to clients' failure to maintain adequate ventilation.
16. Warranty does not cover any loss, damages or other condition which is not a deficiency or defect of
the systems functionality.
17. Warranty does not cover consequential damage: Any property damage or bodily injury which follows
as a result of structural damage, or other defects covered under this warranty including defects in
workmanship that was not originally installed by STS360 (e.g. — something occurs in relation to
structural or poor workmanship from the client or other contractor, causing our equipment to
malfunction and cause bodily or property damage, such as a camera coming loose and falling on a
person or property.)
18. Warranty does not cover any loss or physically inflicted damage which is not a construction deficiency
or defect, including but not limited to chips, scratches, and dents in materials, fixtures, appliances, or
other types of equipment
19. Warranty does not cover failure by the client to give notice to the Contractor regarding deficiencies
or defects within a reasonable time or as specified in the clients' warranty contract;
20. Warranty does not cover negligence and/or improper maintenance, or improper operation of items
warranted under this warranty
21. Warranty does not cover failure of the clients or any client or third -party representative to comply
with the warranty requirements of manufacturers of hardware, software, equipment, materials, or
fixtures
22. Warranty does not cover any loss or damage which the client(s) have not taken reasonable timely
actions to minimize;
23. Warranty does not cover any dispute received by Contractor later than 30 days after the applicable
Warranty Expiration Date for claimed items of deficiency or defect;
24. Warranty does not cover any alleged deficiency or defect for which there is no evidence of deficiency
or defects at the time of the claims investigation; or which has been repaired prior to a claim
25. Warranty does not cover any condition which does not result in actual physical or functional damage
to the warranted equipment, materials, hardware, software, materials or fixtures.
26. Billable costs may occur if STS360 Technicians are denied entry to facility and/or when appointments
are not cancelled within 24 hours of arrival. Should it be no fault of the client in the event of an
unforeseen circumstance (act of God, serious incident / crime, or other unforeseen circumstance),
and STS360 will excuse the charge but requests to be contacted as soon as possible to cancel the
appointment.
27. STS360 cannot be held liable for unresponsiveness to work orders that are not reported and/or
escalated through the proper chain of communication by OWNER in this warranty agreement.
STS360.com TXDPS: B10434601
00 HUB: 1202542335600
14229 Proton Rd
Dallas, TX 75244
STS360 (972) 392-3635
AUTHORIZATION TO WORK
Services or Work Product will be deemed acceptable to OWNER if it conforms in all material respects
with Services described in this project or Bill of Materials. STS360 will have full responsibility for the
deliverables and the tasks listed in this project or Bill of Materials.
OWNER will complete a review of each submitted deliverable within five workdays from the date of
delivery. OWNER feedback which indicates revisions to a deliverable are required will be addressed and
re -submitted by STS360 within five workdays unless approval (in writing) for a different length of time is
obtained from the OWNER or designate.
OWNER will either accept or reject STS360's Services or Work Product within a reasonable number of
days from performance. For this Project, Services or Work Product will be accepted or rejected within 5
days from delivery completion date. Failure to provide acceptance or rejection within 5 days will be
considered acceptance of the deliverable. If OWNER gives notice of rejection, then STS360 will have an
additional five days, within which to cure any deficiencies identified in writing by OWNER.
IN WITNESS WHEREOF, the parties have executed this Agreement as of the day and year written below.
STS360 REPRESENTATIVE
SIGNATURE:
PRINT NAME: Jose Garza
TITLE: CTO
DEPARTMENT: Exec. Office
DATE: 08/22/2025
OWNER REPRESENTATIVE
SIGNATURE:
Dianna Giordano (Sep 9, 2025 19:02:25 CDT)
PRINT NAME: Dianna Giordana
TITLE: Assistant City Manager
DEPARTMENT:
DATE: 09/09/2025
STS360.com
O®
TXDPS: B10434601
HUB: 1202542335600
8/11/25, 11:06AM M&C Review
ACITY COUNCIL AGEND
Create New From This M&C
DATE: 8/8/2023 REFERENCE NO.: **M&C 23-0613 LOG NAME:
CODE: C TYPE: CONSENT PUBLIC
HEARING:
Official site of the City of Fort Worth, Texas
FoR H
04SIGMA
SURVEILLANCE
SUBJECT: (ALL) Authorize Execution of a Cooperative Purchasing Agreement with Sigma
Surveillance, Inc. dba STS360 Using a Cooperative Agreement with Renewal Options in
the Amount of $2,039,000.00 for the Information Technology Solutions Department
RECOMMENDATION:
It is recommended that City Council authorize execution of a Cooperative Purchasing Agreement with
Sigma Surveillance, Inc. dba STS360 using a cooperative agreement with up to three renewal
options in the amount of $2,039,000.00 for the Information Technology Solutions Department.
DISCUSSION:
On June 27, 2023, City Council authorized Mayor and Council Communication (M&C) 23-0524 for
execution of a cooperative purchasing agreement with Sigma Surveillance, Inc. dba STS360 in the
amount of $2,039,000.00 annually using Texas Department of Information Resources contract DIR-
CPO-4770 with three options to renew. This M&C is to request authorization to execute an additional
cooperative purchase agreement with Sigma Surveillance, Inc. dba STS360 (STS360) using Texas
Department of Information Resources contract DIR-CPO-4697 with three options to renew. The
Cooperative Purchasing Agreements executed with STS360 using DIR-CPO-4770 and DIR-CPO-4697
will share the total annual authorization of $2,039,000.00 approved under M&C 23-0524.
COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a
cooperative purchase agreement satisfies State laws requiring that the local government seek
competitive bids for purchase of the item. Cooperative contracts have been competitively bid to
increase and simplify the purchasing power of local government entities across the State of Texas.
SUCCESSOR CONTRACTS: In the event DIR-CPO-4697 is not renewed, staff would cease
purchasing at the end of the last purchase agreement coinciding with the valid DIR agreement. If the
City Council were to not appropriate funds for a future year, staff would stop making purchases when
the last appropriation expires, regardless of whether the then -current purchase agreement has
expired.
The City will initially use DIR-CPO-4697 to make purchases authorized by M&C 23-0524 and this
M&C. The cooperative agreement is set to expire February 24, 2025. If DIR-CPO-4697 is extended,
this M&C authorizes the City to purchase similar equipment and services under the extended
contract. If DIR-CPO-4697 is not extended but DIR executes a new cooperative contract with STS360
with substantially similar terms, this M&C authorizes the City to purchase the equipment and services
under the new DIR contract. If this occurs, in no event with the City continue to purchase goods and
services under the new agreement for more than three (3) years without seeking Council approval.
BUSINESS EQUITY: A goal is not assigned when purchasing from an approved purchasing
cooperative or public entity.
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not
require specific City Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERM: Upon City Council's approval, the initial term of the agreement will be effective
once executed by the Assistant City Manager and will expire on February 24, 2025 in accordance with
the DIR contract. The Agreement may be renewed through February 24, 2026.
apps.cfwnet.org/cou nciI_packet/mc_review.asp? I D=31240&counciIdate=8/8/2023 1 /2
8/11/25, 11:06AM
M&C Review
RENEWAL OPTIONS: This Agreement may be renewed for three (3) additional one-year renewal
term, in accordance with the underlying or successive DIR, at the City's option. This action does not
require specific City Council approval provided that the City Council has appropriated sufficient funds
to satisfy the City's obligations during the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds are available in the current capital budget, as previously
appropriated, in the Grants Cap Projects Federal Fund for the City Hall Move 100 Energy Way project
and in the ITS Capital Fund for the Technology Infrastructure -IT programmable project and upon
adoption of the Fiscal Year 2024 Budget by the City Council, funds will be available in the Fiscal year
2024 operating budget, as appropriated, in the Info Technology Systems Fund, to support the approval
of the above recommendation and execution of the agreement. Prior to an expenditure being
incurred, the Information Technology Solutions Department has the responsibility to validate the
availability of funds.
TO
Fund Department Account Project
ID ID
FROM
Fund Department Account Project
ID ID
Submitted for City Manager's Office by_
Originating Department Head:
Additional Information Contact:
Program Activity Budget Reference # Amount
Year , (Chartfield 2)
Program Activity Budget Reference #
Year (Chartfield 2)
Valerie Washington (6192)
Kevin Gunn (2015)
Sallie Trotter (8442)
Amount
ATTACHMENTS
04AUTHORIZE COOPERATIVE PURCHASE AGREEMENT SIGMA SURVEILLANCE funds availabilitv.pdf (CFW
Internal)
FID Table Sigma Surveil lance.XLSX (CFW Internal)
Form 1295 2023-1027402.pdf (CFW Internal)
apps.cfwnet.org/council_packet/mc_review.asp?ID=31240&councildate=8/8/2023 2/2