HomeMy WebLinkAboutContract 64049CITY OF FORT WORTH
COOPERATIVE PURCHASE AGREEMENT
This Cooperative Purchase Agreement (“Agreement”) is entered into by and between GTS
Technology Solutions, Inc.(“Vendor”), a Texas Corporation, and the City of Fort Worth (“City”), a
Texas home-rule municipality, individually referred to as “Party” and collectively as the “Parties.”
The Cooperative Purchase Agreement includes the following documents, which shall be construed in
the order of precedence in which they are listed:
1. This Cooperative Purchase Agreement;
2. Exhibit A – Seller’s Quote and Statement of Work;
3. Exhibit B – Cooperative Agency Contract DIR-CPO-4754; and
4. Exhibit C – Conflict of Interest Questionnaire
Exhibits A, B, and C, which are attached hereto and incorporated herein, are made a part of this
Agreement for all purposes. Vendor agrees to provide City with the services and goods included in
Exhibit A pursuant to the terms and conditions of this Cooperative Purchase Agreement, including all
exhibits thereto. If any provisions of the attached Exhibits conflict with the terms herein, are prohibited
by applicable law, conflict with any applicable rule, regulation or ordinance of City, the terms in this
Cooperative Purchase Agreement shall control.
City shall pay Vendor in accordance with the payment terms in Exhibit A and in accordance with
the provisions of this Agreement. Total annual payment made under this Agreement by City shall
not exceed Fifty Thousand Dollars and Zero Cents ($50,000.00). Vendor shall not provide any
additional items or services or bill for expenses incurred for City not specified by this Agreement unless
City requests and approves in writing the additional costs for such services. City shall not be liable for
any additional expenses of Vendor not specified by this Agreement unless City first approves such
expenses in writing.
The term of this Agreement is effective beginning on the date signed by the Assistant City
Manager ("Effective Date") and expires on March 5, 2026, with no renewal options. City or Vendor
may terminate this Agreement at any time and for any reason by providing the other party with at least
30 days’ written notice of termination.
Vendor agrees that City shall, until the expiration of three (3) years after final payment under this
Agreement, or the final conclusion of any audit commenced during the said three years, have access to
and the right to examine at reasonable times any directly pertinent books, documents, papers and records,
including, but not limited to, all electronic records, of Vendor involving transactions relating to this
Agreement at no additional cost to City. Vendor agrees that City shall have access during normal
working hours to all necessary Vendor facilities and shall be provided adequate and appropriate work
space in order to conduct audits in compliance with the provisions of this section. City shall give Vendor
reasonable advance notice of intended audits.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined
to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or
representatives or (2) received by the other party by United States Mail, registered, return receipt
requested, addressed as follows:
To CITY:
City of Fort Worth
Attn: Assistant City Manager
100 Fort Worth Trail
Fort Worth, TX 76102
With copy to Fort Worth City Attorney’s Office at the
same address
To VENDOR:
GTS Technology Solutions, Inc.
Attn:
9211 Waterford Centre Blvd., Suite
275 Austin, Texas 78758
Email: Juli.Primeaux@gts-ts.com
City is a government entity under the laws of the State of Texas and all documents held or
maintained by City are subject to disclosure under the Texas Public Information Act. To the extent the
Agreement requires that City maintain records in violation of the Act, City hereby objects to such
provisions and such provisions are hereby deleted from the Agreement and shall have no force or effect.
In the event there is a request for information marked Confidential or Proprietary, City shall promptly
notify Vendor. It will be the responsibility of Vendor to submit reasons objecting to disclosure. A
determination on whether such reasons are sufficient will not be decided by City, but by the Office of
the Attorney General of the State of Texas or by a court of competent jurisdiction.
The Agreement and the rights and obligations of the parties hereto shall be governed by, and
construed in accordance with the laws of the United States and state of Texas, exclusive of conflicts of
law provisions. Venue for any suit brought under the Agreement shall be in a court of competent
jurisdiction in Tarrant County, Texas. To the extent the Agreement is required to be governed by any
state law other than Texas or venue in Tarrant County, City objects to such terms and any such terms are
hereby deleted from the Agreement and shall have no force or effect.
Nothing herein constitutes a waiver of City’s sovereign immunity. To the extent the Agreement
requires City to waive its rights or immunities as a government entity; such provisions are hereby deleted
and shall have no force or effect.
To the extent the Agreement, in any way, limits the liability of Vendor or requires City to
indemnify or hold Vendor or any third party harmless from damages of any kind or character, City
objects to these terms and any such terms are hereby deleted from the Agreement and shall have no force
or effect.
If Vendor has fewer than 10 employees or this Agreement is for less than $100,000, this section
does not apply. Vendor acknowledges that in accordance with Chapter 2271 of the Texas Government
Code, the City is prohibited from entering into a contract with a company for goods or services unless
the contract contains a written verification from the company that it: (1) does not boycott Israel; and (2)
will not boycott Israel during the term of the contract. The terms “boycott Israel” and “company” has
the meanings ascribed to those terms in Chapter 2271 of the Texas Government Code. By signing this
Agreement, Vendor certifies that Vendor’s signature provides written verification to the City that
Vendor: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the Agreement.
If Vendor has fewer than 10 employees or this Agreement is for less than $100,000, this section
does not apply. Vendor acknowledges that in accordance with Chapter 2276 of the Texas Government
Code, the City is prohibited from entering into a contract for goods or services that has a value of
$100,000 or more that is to be paid wholly or partly from public funds of the City with a company with
10 or more full-time employees unless the contract contains a written verification from the Vendor that
it: (1) does not boycott energy companies; and (2) will not boycott energy companies during the term of
this Agreement. To the extent that Chapter 2276 of the Government Code is applicable to this
Agreement, by signing this Agreement, Vendor certifies that Vendor’s signature provides written
verification to the City that Vendor: (1) does not boycott energy companies; and (2) will not boycott
energy companies during the term of this Agreement.
If Vendor has fewer than 10 employees or this Agreement is for less than $100,000, this section
does not apply. Vendor acknowledges that except as otherwise provided by Chapter 2274 of the Texas
Government Code, the City is prohibited from entering into a contract for goods or services that has a
value of $100,000 or more that is to be paid wholly or partly from public funds of the City with a
company with 10 or more full-time employees unless the contract contains a written verification from
the Vendor that it: (1) does not have a practice, policy, guidance, or directive that discriminates against
a firearm entity or firearm trade association; and (2) will not discriminate during the term of the contract
against a firearm entity or firearm trade association. To the extent that Chapter 2274 of the Government
Code is applicable to this Agreement, by signing this Agreement, Vendor certifies that Vendor’s
signature provides written verification to the City that Vendor: (1) does not have a practice, policy,
guidance, or directive that discriminates against a firearm entity or firearm trade association; and (2) will
not discriminate against a firearm entity or firearm trade association during the term of this Agreement.
(signature page follows)
(remainder of this page intentionally left blank)
The undersigned represents and warrants that he or she has the power and authority to execute
this Agreement and bind the respective party.
CITY OF FORT WORTH:
By: ______________________________
Name: William Johnson
Title: Assistant City Manager
Date: _________________________
APPROVAL RECOMMENDED:
By: ______________________________
Name:
Title: olice Chief
By: ______________________________
Name: Jannette Goodall
Title: City Secretary
CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
responsible for the monitoring and administration of
this contract, including ensuring all performance and
reporting requirements.
By: ______________________________
Name: Loraine Coleman
Title: Administrative Services Manager
APPROVED AS TO FORM AND LEGALITY:
By: ______________________________
Name: Amarna Muhammad
Title: Assistant City Attorney
CONTRACT AUTHORIZATION:
M&C: N/A
Date Approved: N/A
1295 Form: N/A
VENDOR:
GTS Technology Solutions, Inc.
By:
Name: J
Title:
Date: __________________
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Gaming Machine Destruction Services
Statement of Work
By and Between
GTS Technology Solutions
9211 Waterford Centre Blvd. Ste. 275
Austin, TX 78758
In Partnership With
City of Fort Worth
DIR-CPO-4754
Submission Date: 07/15/2025
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CONTENTS
Executive summary................................................................................................................................................3
Purpose..............................................................................................................................................................3
Scope.................................................................................................................................................................3
In Scope .............................................................................................................................................................3
On-Site ...........................................................................................................................................................3
Out of scope ....................................................................................................................................................... 3
Roles and responsibilities ....................................................................................................................................... 3
Contractor will perform the following ................................................................................................................. 3
Customer will perform the following ................................................................................................................... 4
Deliverables........................................................................................................................................................ 4
Assumptions ....................................................................................................................................................... 4
Reports and meetings ......................................................................................................................................... 5
Period of performance........................................................................................................................................ 5
Pricing .................................................................................................................................................................... 5
Payment address ................................................................................................................................................ 5
Project acceptance ................................................................................................................................................. 5
Change management .......................................................................................................................................... 5
Acceptance ......................................................................................................................................................... 6
Project completion criteria.................................................................................................................................6
Payment terms...................................................................................................................................................6
Terms and Conditions ............................................................................................................................................. 7
Authorization and Acceptance ................................................................................................................................ 7
Appendix a – change request form ......................................................................................................................... 8
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EXECUTIVE SUMMARY
PURPOSE
GTS has been requested to provide services to pickup and destroy gaming machines for the City of Fort
Worth.
SCOPE
This section articulates the activities and services that will be considered in scope for the Contractor team
during this project.
IN SCOPE
The following items are in scope during this Contract:
ON-SITE
DEVICE DESTRUCTION
Pickup gaming machines and transport to GTS partner (STS) facility in Jacksonville, TX.
Machines will be located at 2112 Eagle Pkwy, Fort Worth, TX.
STS will destroy all gaming machines.
No machines will be resold
Provide City of Fort Worth with a Certificate of Destruction, showing all machines are destroyed.
OUT OF SCOPE
The following items are out of scope during this Contract:
Any services not included in the In Scope section of this document
ROLES AND RESPONSIBILITIES
CONTRACTOR WILL PERFORM THE FOLLOWING
Contractor will be responsible for accomplishing assigned activities within project scope and
schedule for the negotiated price.
Contractor will lead/develop requirements gathering sessions specific to document
management and workflow as needed with active participation from relevant staff.
Contractor will manage risks to ensure project quality and schedule adherence.
Contractor will provide a weekly status report to the CUSTOMER project manager.
Contractor will appoint a point of contact to communicate with CUSTOMER.
Contractor point of contact will escalate issues and needed changes to CUSTOMER project
manager as appropriate.
Contractor will review and acknowledge in writing CUSTOMER Computer usage,
confidentiality and non-disclosure policies.
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Contractor will invoice CUSTOMER upon completion and CUSTOMER acceptance of each
deliverable.
CUSTOMER WILL PERFORM THE FOLLOWING
CUSTOMER will appoint a project manager (PM) as the primary contact for the Contractor
CUSTOMER will be responsible for final acceptance of deliverables
CUSTOMER will identify and assemble necessary CUSTOMER resources
The PM will assist the Contractor with business related activities and decisions, as necessary.
The PM will baseline all deliverables provided by the Contractor.
The PM will assist the Contractor with the coordination of technical resources
The PM will review and make comments on Contractor’s progress and ensure that the
deadlines, work items, reporting, and invoicing are being met and accomplished as described
in the SOW
The PM will assist with budget and procurement issues, as needed.
DELIVERABLES
The following deliverables will be developed during the term of the Contract.
No. Deliverable Description Completion Criteria
1 Deployment
Signoff
Signoff sheet by onsite
contact confirming
destruction of units has
been completed
Onsite contact signs document
ASSUMPTIONS
The Customer Project Manager shall obtain and provide project requirements, information,
data, decisions and approvals according to the project plan unless both parties agree to a
different response time and provided the information is available from the customer.
The Customer shall provide GTS Project personnel with reasonable and safe access to the
project site and adequate office space, as required.
Scope of this project is based on information gathered to-date and is subject to re-scoping
in the event additional tasks or technical issues arise. Any time spent beyond the projected
project hours will be billed to the customer at the project staff standard Time and Material
(T&M) hourly rate. Hourly work will not be performed without written approval from the
customer.
An elevator shall be available to transport equipment between floors
Service Hours:
Business Hours – Monday through Friday 8:00am to 5:00 pm local time (excluding
State of Texas and nationally-observed holidays).
Outside Business Hours – (Monday – Friday) – (may incur an additional charge)
Weekends – (may incur an additional charge)
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Holidays – (may incur an additional charge)
REPORTS AND MEETINGS
The Contractor assigned Project Manager will work with CUSTOMER’s assigned personnel to create the
deliverables for this project.
Contractor will document milestone completion status, issues, risks and open action items
in weekly status reports to CUSTOMER
Weekly status reports and associated information will be considered accepted by
CUSTOMER if not objected to in writing within 3 business days
Contractor will conduct weekly project meetings with CUSTOMER
Additional meetings may be requested by CUSTOMER or Contractor
Contractor will conduct any meetings required to determine the best solution forward for
an issue or risk
PERIOD OF PERFORMANCE
The term of this contract begins upon full execution of this document and continues until project
completion. Contractor estimates it will take approximately 1 day to complete this project.
PRICING
Notes:
PAYMENT ADDRESS
GTS Technology Solutions
DEPT. 6877
P.O. Box 4264
Houston, TX 77210-4264
PROJECT ACCEPTANCE
CHANGE MANAGEMENT
When the Contractor or CUSTOMER determines that a change is necessary to refine a process,
procedure, or specific responsibility identified in this SOW, the party proposing the change will
document the request using the change request form provided in Appendix A. The request will be
presented in a change management meeting where both parties will mutually agree to accept or reject
the change request. This change management meeting will be within 5 business days of the request. A
conference call between both parties that addresses the change request will be considered a change
management meeting as long as both parties are present.
The receiving party will review the proposed Change Request and determine whether the change is
acceptable or requires modifications. Both parties will review the proposed Change Request and will (i)
approve it, (ii) agree to further investigation, or (iii) reject it (“Change Management Process”). When the
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parties agree to the change, they will sign the Change Request, which upon signing by both parties will
constitute authorization to implement the change.
ACCEPTANCE
CUSTOMER shall either accept or reject the Contractor’s Services or Work Product within a reasonable
number of days from performance. For this Project SOW, Services or Work Product shall be accepted
or rejected within 25 days from performance. Services or Work Product will be deemed acceptable to
CUSTOMER if it conforms in all material respects with Services described in this SOW.
The Contractor will have full responsibility for the deliverables and the tasks listed in this
SOW.
All work products will be submitted to the CUSTOMER PM for acceptance and approval.
The CUSTOMER PM may request that a deliverable outline be submitted for approval prior
to work commencing on the deliverable. All correspondence and documentation will be
delivered in both paper and electronic format unless otherwise agreed to by the Contractor
and the CUSTOMER PM.
CUSTOMER will complete a review of each submitted deliverable within five work days
from the date of receipt. CUSTOMER feedback which indicates revisions to a deliverable
are required will be addressed and re-submitted by the Contractor within ten work days
unless approval (in writing) for a different length of time is obtained from the CUSTOMER
PM or designate.
CUSTOMER will either accept or reject the Contractor’s Services or Work Product within a
reasonable number of days from performance. For this Project SOW, Services or Work
Product will be accepted or rejected within 5 days from performance completion date.
Failure to provide acceptance or rejection within 5 days will be considered acceptance of
the deliverable.
If CUSTOMER gives notice of rejection, then the Contractor will have an additional ten (10)
days, within which to cure any deficiencies identified in writing by CUSTOMER.
PROJECT COMPLETION CRITERIA
The project will be considered complete when all deliverables described in the SOW have been
accepted and approved by the CUSTOMER PM.
PAYMENT TERMS
CUSTOMER agrees to be invoiced based on completion and acceptance of each deliverable. CUSTOMER
upon receipt of the invoice(s) agrees to a net payment term of (30) days.
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TERMS AND CONDITIONS
The Terms and Conditions of this SOW will be in accordance with those of DIR-CPO-4754.
AUTHORIZATION AND ACCEPTANCE
By signing below, both GTS and the Customer agree to the Terms and Conditions of this SOW.
GTS Technology Solutions City of Fort Worth
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
Upon execution, please submit signed document to Tracie.Simental@gts-ts.com
Juli Primeaux
Executive Vice President
7/15/25
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APPENDIX A – CHANGE REQUEST FORM
Change# 001
Between: GTS CUSTOMER Priority (select one)Low, Medium, High
Client Name Date
Change Manager Related Issue #
CONTACT INFORMATION
Prepared by Phone Email
Change Owner Phone Email
Client/Contractor
Contact
Phone Email
DESCRIPTION OF EXISTING STATE
Details:
REQUESTED
CHANGE
IMPACT
Cost
Schedule
Quality or
Quantity
Related SOW Section
Details:
IMPACT
Details:
Total Cost of this
Change
Paid By
(keep all that
apply)
CUSTOMER GTS
GTS CUSTOMER
Signature Signature
Name Name
Quote Number:Q-14634Quoted Date: 07/15/2025GTS Technology Solutions, Inc. Expiration Date:08/15/20259211 Waterford Centre Blvd Suite 275 Account Exec: Teresa PerkinsAustin, Texas 78758 Inside Sales Rep: Jacob JiongoPhone: 512.452.0651 jacob.jiongo@gts-ts.comTerms:(512) 681-6281NET 30QUOTE FOR:City of Fort WorthLINEITEMDESCRIPTIONSPECIFICATIONSCONTRACTQTYPRICEEXTENDED PRICE13P SERVICES: TraditionalGaming Machine Destruction ServicesDIR-CPO-4754130$ 125.00$ 16,250.00Sales Total: $ 16,250.00Freight & Misc: $ 0.00Tax Total: $ 0.00 Total (USD): $ 16,250.00
EXHIBIT B
DIR Contract No. DIR-CPO-4754
STATE OF TEXAS
DEPARTMENT OF INFORMATION RESOURCES
CONTRACT FOR SERVICES
GTS Technology Solutions, Inc.
1 Introduction
A. Parties
This Contract for End-User IT Outsourcing services is entered into between the State of
Texas, acting by and through the Department of Information Resources (hereinafter "DIR")
with its principal place of business at 300 West 15th Street, Suite 1300, Austin, Texas 78701,
and GTS Technology Solutions, Inc., (hereinafter "Successful Respondent"), with its
principal place of business at 9211 Waterford Centre Blvd., Suite 275, Austin, Texas, 78758.
B. Compliance with Procurement Laws
This Contract is the result of compliance with applicable procurement laws of the State of
Texas. DIR issued a solicitation on the Comptroller of Public Accounts' Electronic State
Business Daily, Request for Offer (RFO) DIR-CPO-TMP-442, on 10/09/2020, for End-User
IT Outsourcing. Upon execution of this Contract, a notice of award for RFO DIR-CPO-TMP-
442 shall be posted by DIR on the Electronic State Business Daily.
C. Order of Precedence
For purchase transactions under this Contract, the order of precedence shall be as follows:
i. this Contract;
ii. Appendix A, Standard Terms and Conditions;
iii. AppendiX B, Successful Respondent's Historically Underutilized Businesses
Subcontracting Plan;
iv. Appendix C, Statement of Work;
v. Appendix D, Master Operating Lease Agreement;
vi. Appendix E, Master Lease Agreement;
vii. Exhibit 1, Successful Respondent's Response to RFO DIR-CPO-TMP-442,
including all Addenda;
viii. and Exhibit 2, RFO DIR-CPO-TMP-442, including all Addenda;
are incorporated by reference and constitute the entire agreement between DIR and
Successful Respondent governing purchase transactions. In the event of a conflict between
the documents listed in this paragraph, the controlling document shall be this Contract, then
Appendix A, then Appendix B, then Appendix C, then Appendix D, the Appendix E, then
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DIR Contract No. DIR-CPO-4754
E�iibit 1, and finally Exhibit 2. In the event and to the extent any provisions contained in
multiple documents address the same or substantially the same subject matter but do not
actually conflict, the more recent provisions shall be deemed to have superseded earlier
provisions.
2 Term of Contract
The initial term of this Contract shall be two (2) years commencing the last date of approval by
DIR and Successful Respondent, with one (1) optional two-year renewal and one (1) optional
one-year renewal. Prior to expiration of each term, the contract will renew automatically under
the same terms and conditions unless either party provides notice to the other party sixty (60)
days in advance of the renewal date stating that the party wishes to discuss modification of terms
or not renew.
3 Option to Extend
The Successful Respondent agrees that DIR may require continued performance, not including
termination assistance, beyond the initial or any renewal Contract term, of any of the within
described services at the rates specified in the Contract. This option may be exercised more than
once, but the total extension of performance hereunder shall not exceed four (4) calendar months.
Such extension of services shall be subject to the requirements of the Contract, with the sole and
limited exception that the original date of termination shall be extended pursuant to this
provision. DIR may exercise this option upon thirty (30) calendar days written notice to the
Successful Respondent.
4 Service Offerings
This Contract is for services only. No hardware or software products may be sold under this
Contract. Any products needed to deliver final services must be procured through another
contract vehicle.
Services available under this Contract are limited to the End-User IT Outsourcing Services as
specified in Table 1 below. Successful Respondent may incorporate changes to their services
offering; however, any changes must be within the scope of the RFO and services awarded based
on the posting described in Section 1.B above. Successful Respondent may not add services
which were not included in the Successful Respondent's response to the solicitation described in
Section 1.B above.
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DIR Contract No. DIR-CPO-4754
Table 1
Management The management of customer owned equipment or vendor provided
Services e ui ment.
Provisioning of This category includes any information technology equipment that may be
Equipment made commercially available within the current and future technology
marketplace that addresses a business need of a Customer. Equipment
includes, but is not limited to: desktops/workstations, notebooks/portables,
mobility devices, end-user support servers, storage area networks,
networking, software, and peripherals. Services shall include, but not be
limited to: management of equipment procurement, equipment
configuration management, and provisioning of equipment. Successful
Respondent must be capable of provisioning equipment using standard
configurations developed by Customer. Successful Respondent shall be
responsible for bearing the cost of acquisition or lease costs that may be
applicable in the procurement process and for IT equipment that may be
re uired b a Customer.
Desktop This category includes services related to desktop computers (or laptops
Outsourcing acting in the role of desktops), desktop hosting servers, the underlying
Services network infrastructure, the processes and the organization.
Desktop support services include:
• Deskside dispatch
• Hardware break/fix
• Installations, moves, adds and changes (IMAC)
• Remote server
• LAN/WAN (where applicable)
• Shrink-wrapped software (dispatched efforts)
• First-level application (dispatched efforts)
• Enterprise-specific (where required)
• IT asset inventory maintenance and process controls
• Backup and recovery processes
• Patch management
• Output management
• Hardware standards establishment
• Service desk often included
Asset Tracking Maintain a central asset management system to maintain tracking of
Services Successful Respondent owned equipment to include, but not be limited to:
physical location, user, software licenses, maintenance records, and end of
Agreement term dates. Information should be updated as necessary to
account for Installs/Moves/Adds/Changes (IMAC), maintenance, and
deskside support. The system should also be used for tracking any services
that are provided on Customer owned equipment that may be applicable to
a Su lemental A reement.
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DIR Contract No. DIR-CPO-4754
Support Services Services provided in the course of providing Management Services.
Service Desk Manage and supply a toll-free telephone number, email address, or
web-based application for a Customer to report maintenance issues,
trouble-tickets, and request other how-to assistance as necessary.
Process must include a timely confirmation of receipt of all Customer
reports and a resolution status of all service requests submitted.
IT service desk is defined as the provision of internal end-user support
for all IT services and includes:
• Labor, facilities, systems, processes, management and connectivity
for service desk support
• First-level and second-level support
• Problem categorization and logging
• Problem tracking and escalation
• Problem resolution
• Remote access and resolution
On Site Support & Provide day-to-day technical on-site support services, to include, but
Moves/Adds/Changes not be limited to: option of Successful Respondent staff residing at a
(MAC) Services Customer location, assisting with complex problem identification,
resolving complex issues which cannot be resolved by assistance of the
help desk, installation of emergency hardware/software fixes,
troubleshooting, physical relocation of equipment, continuing
equipment modifications or upgrades, installation/de-installation,
packing/unpacking of equipment, and swaps/replacement of
equipment. Successful Respondent shall be capable of providing the
services described for volume-based projects that affect several end-
users as may be necessary throughout the term of a Customer's
Su lemental A reement.
Remote Support Manage and provide remote support to "take over" and support a piece
Services of equipment from a centralized location by Successful Respondent
personnel. Successful Respondent shall provide phone support to
assist in resolution of problems from a location that is remote to the
end-user Customer.
Standard and Ad Hoc Produce various types of reports via online or hard copy as may be
Reporting and required by a Customer. These may include, but not be limited to:
Documentation number of problems/calls logged, number of dispatch calls, and
resolution time frames. Successful Respondent shall allow a
Customer's authorized end-user to have electronic access to view and
ue Successful Res ondent's standard re orts.
Break/Fix/Maintenance Manage support services, including bearing any cost, for all equipment
Services owned and provided by the Successful Respondent. This would include,
but not be limited to: time and materials maintenance, troubleshooting,
on-site support function, and upgrading of equipment as needed to
rovide an new technolo features.
Unwind/End of Manage the de-installation and packaging of Successful Respondent
En a ement Services rovided e ui ment, to include but not be limited to: rovidin a lan
End-User IT Outsourcing Contract Page 4 of 9
DIR Contract No. DIR-CPO-4754
to manage the unwind of the services, and removal of hard drives to be
left with a Customer for destruction
Technolo Services S ecific a lications or technolo centered rocesses.
Mobility This category defines mobility as the provision of internal end-user
support for all mobile functionality.
The mobile services include:
• Labor, facilities, systems, processes, management and connectivity
• Managing mobile devices, including bring your own device (BYOD)
to securely work with the customer's network and base systems
• Managing mobile device connectivity service
• Problem categorization and logging
• Problem tracking and escalation
• Problem resolution
Hosted Virtual HVD service that can access applications from a centralized server,
Desktop (HVD) combined with a lower-cost desktop solution as the thin client.
Services
Network Management Manage and provide services for network related issues, to include, but
Services not be limited to: connectivity troubleshooting, eliminating bottlenecks,
and monitoring. For DIR eligible telecom Customers,
telecommunications connectivity services will be achieved through the
DIR consolidated telecommunications s stem, TEX-AN.
Software Services Manage services for software to include, but not be limited to: software
configuration management, patches, automated distribution, imaging
creation, and ima in im lementations
Security Services Manage security services as applicable to the equipment as described
within Item 1, Provisioning of Equipment, and, Procurement Services,
that may be provided. To include, but not be limited to: firewalls,
passwords, and data protection, equipment shipped in a default secure
configuration, and option to keep a hard drive is required within the
applicable equipment configuration. DIR reserves the right to
promulgate standards in relation to security services and such standards
will be discussed with Successful Res ondents selected for ne otiation.
Customers shall order the Services by execution of a Statements of Work (SOW). Successful
Respondent s shall respond by demonstrating qualifications and experience for each engagement.
At a minimum, each SOW will describe the service levels. From responses Customer will
determine best value. The Sample SOW format and service level examples are shown in
Appendix C. Services that can be included to provide End-User IT Outsourcing solutions are set
forth below. Some services may be unavailable as service components, at the discretion of the
Successful Respondent.
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DIR Contract No. DIR-CPO-4754
5 Pricing
Pricing to the DIR Customer shall be as set forth in Appendix A, Standard Contract Terms
and Conditions, Section 8, Pricing, Purchase Orders, Invoices and Payment, and as limited
by Appendix C, Statement of Work, and shall include the DIR Administrative Fee.
6 DIR Administrative Fee
A) The administrative fee to be paid by the Successful Respondent to DIR based on the
dollar value of all sales to Customers pursuant to this Contract three quarters of one
percent (.75%). Payment will be calculated for all sales, net of returns and credits. For
example, the administrative fee for sales totaling $100,000 shall be $750.00.
B) All prices quoted to Customers shall include the administrative fee. DIR reserves the
right to change this fee upwards or downwards during the term of this Contract, upon
written notice to Successful Respondent without further requirement for a formal contract
amendment. Any change in the administrative fee shall be incorporated in the price to the
Customer.
7 Noti�cation
All notices under this Contract shall be sent to a party at the respective address indicated below.
If sent to the State:
Hershel Becker or Successor in Office
Chief Procurement Officer
Department of Information Resources
300 W. 15th St., Suite 1300
Austin, Texas 78701
Phone: (512) 475-4700
If sent to the Successful Respondent:
Sue Hawk
GTS Technology Solutions, Inc.
9211 Waterford Centre Blvd., Suite 275
Austin, Texas 78758
Phone: (512) 681-6246
Facsimile: (512) 452-0691
Email: sue.hawk(a�gts-ts.com
End-User IT Outsourcing Contract Page 6 of 9
DIR Contract No. DIR-CPO-4754
8 Software License, Statement of Work and Leasing Agreements
A) Shrink/Click-wrap License Agreement
Regardless of any other provision or other license terms which may be issued by Successful
Respondent after the effective date of this Contract, and irrespective of whether any such
provisions have been proposed prior to or after the issuance of a Purchase Order for products
licensed under this Contract, or the fact that such other agreement may be affixed to or
accompany software upon delivery (shrink-wrap), the terms and conditions set forth in this
Contract shall supersede. It is the Customer's responsibility to read the Shrink/Click-wrap
License Agreement and determine if the Customer accepts the license terms as amended by
this Contract. If the Customer does not agree with the license terms, Customer shall be
responsible for negotiating with the reseller to obtain additional changes in the Shrink/Click-
wrap License Agreement language from the software publisher.
B) Master Operating Lease Agreement
DIR and Successful Respondent hereby agree that Successful Respondent is authorized to
utilize the Master Operating Lease Agreement in Appendix D of this Contract for Lessees
that are Texas State Agencies or otherwise authorized to conduct lease transactions through
DIR contracts.
C) Master Lease Agreement
DIR and Successful Respondent hereby agree that Successful Respondent is authorized to
utilize the Master Lease Agreement in Appendix E of this Contract for DIR authorized entities
as Lessees that are not Texas State Agencies or otherwise required by statute to utilize the
Texas Public Finance Authority for such leasing transactions. Texas State Agencies that have
the requisite capital authority and who are not required to utilize such authority via the Texas
Public Finance Authority may or may not be eligible to utilize the Master Lease Agreement;
each such agency must confer with its own counsel to make this determination.
D) Statement of Work Template
Services provided under this Contract shall be in accordance with the Statement of Work
(SOW) Template as set forth in Appendix C of this Contract. No changes to the SOW terms
and conditions may be made unless previously agreed to by Successful Respondent and
Customer. If utilizing the SOW Template, the Successful Respondent and Customer may
agree to terms and conditions that do not diminish or lessen the rights or protections of the
Customer or the responsibilities or liabilities of the Successful Respondent .
E) Conflicting or Additional Terms
End-User IT Outsourcing Contract Page 7 of 9
DIR Contract No. DIR-CPO-4754
1) In the event that conflicting or additional terms in SOW or linked or supplemental
documents amend or diminish the rights of DIR Customers or the State, such conflicting
or additional terms shall not take precedence over the terms of this Contract.
2) In the event of a conflict, any linked documents may not take precedence over the
printed or referenced documents comprising this contract; provided further that any
update to such linked documents shall only apply to purchases or leases of the associated
Successful Respondent product or service offering after the effective date of the update;
and, provided further, that, if Successful Respondent has responded to a solicitation or
request for pricing, no update of such linked documents on or after the initial date of
Successful Respondent 's initial response shall apply to that purchase unless Successful
Respondent directly informs Customer of the update before the purchase is
consummated.
3) In the event that different or additional terms or conditions would otherwise result
from accessing a linked document, agreement to said linked document shall not be
effective until reviewed and approved in writing by Customer's authorized signatory.
4) Successful Respondent shall not [without prior written agreement from Customer's
authorized signatory,] require any document that: 1) diminishes the rights, benefits, or
protections of the Customer, or that alters the definitions, measurements, or method for
determining any authorized rights, benefits, or protections of the Customer; or 2)
imposes additional costs, burdens, ar obligations upon Customer, or that alters the
definitions, measurements, or method for determining any authorized costs, burdens, or
obligations upon Customer.
5) If Successful Respondent attempts to do any of the foregoing, the prohibited
documents will be void and inapplicable to the contract between DIR and Successful
Respondent or Successful Respondent and Customer, and Successful Respondent will
nonetheless be obligated to perform the contract without regard to the prohibited
documents, unless Customer elects instead to terminate the contract, which in such case
may be identified as a termination for cause against Successful Respondent .
6) The foregoing requirements apply to all contracts, including, but not limited to,
contracts between Customer and a reseller who attempts to pass through documents and
obligations from its Manufacturer of Publisher.
9 Authorized Exceptions to Appendix A, Standard Terms and Conditions for Product
and Related Services Contracts.
No exceptions have been agreed to by DIR and Successful Respondent.
End-User IT Outsourcing Contract Page 8 of 9
DIR Contract No. DIR-CPO-4754
This Contract is eXecuted to be effective as of the date of last signature.
GTS Technology Solutions, Inc.
Authorized By: _Signature on File
Name: Britta Butler
Title: Vice President
Date: 03/04/2021
The State of Texas, acting by and through the Department of Information Resources
Authorized By: Si�nature on File
Name: Hershel Becker
Title: Chief Procurement Officer
Date: 03/OS/2021
Office of General Counsel: Signature on File 03/04/2021
End-User IT Outsourcing Contract Page 9 of 9
EXHIBIT C
CONFLICT OF INTEREST QUESTIONNAIRE FORM CIQ
For vendor doing business with local governmental entity
This questionnaire reflects changes made to the law by H.B. 23, 84th Leg., Regular Session. OFFICEUSEONLY
This questionnaire is being filed in accordance with Chapter 176, Local Government Code, by a vendor who oate Received
has a business relationship as defined by Section 176.001(1-a) with a local governmental entity and the
vendor meets requirements under Section 176.006(a).
By law this questionnaire must be filed with the records administrator of the local governmental entity not later
than the 7th business day after the date the vendor becomes aware of facts that require the statement to be
filed. See Section 176.006(a-1), Local Government Code.
A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Government Code. An
offense under this section is a misdemeanor.
1 Name of vendor who has a business relationship with local governmental entity.
2
❑ Check this box if you are filing an update to a previously filed questionnaire. (The law requires that you file an updated
completed questionnaire with the appropriate filing authority not later than the 7th business day after the date on which
you became aware that the originally filed questionnaire was incomplete or inaccurate.)
3 Name of local government officer about whom the information is being disclosed.
N/A
Name of Officer
4 Describe each employment or other business relationship with the local government officer, or a family member of the
officer, as described by Section 176.003(a)(2)(A). Also describe any family relationship with the local government officer.
Complete subparts A and B for each employment or business relationship described. Attach additional pages to this Form
CIQ as necessary.
A. Is the local government officer or a family member of the officer receiving or likely to receive taxable income,
other than investment income, from the vendor?
� Yes � No
B. Is the vendor receiving or likely to receive taxable income, other than investment income, from or at the direction
of the local government officer or a family member of the officer AND the taxable income is not received from the
local governmental entity?
� Yes � No
5 Describe each employment or business relationship that the vendor named in Section 1 maintains with a corporation or
other business entity with respect to which the local government officer serves as an officer or director, or holds an
ownership interest of one percent or more.
6
�Check this box if the vendor has given the local government officer or a family member of the officer one or more gifts
as described in Section 176.003(a)(2)(B), excluding gifts described in Section 176.003(a-1).
7
��� 9/23/2025
Signatu of vendor doing business with the governmental entity Date
Form provided by Texas Ethics Commission www.ethics.state.tx.us Revised 1/1/2021
CONFLICT OF INTEREST QUESTIONNAIRE
For vendor doing business with local governmental entity
A complete copy of Chapter 176 of the Local Government Code may be found at http://www.statutes.legis.state.tx.us/
Docs/LG/htm/LG.176.htm. For easy reference, below are some of the sections cited on this form.
Local Government Code § 176.001(1-a): "Business relationship" means a connection between two or more parties
based on commercial activity of one of the parties. The term does not include a connection based on:
(A) a transaction that is subject to rate or fee regulation by a federal, state, or local governmental entity or an
agency of a federal, state, or local governmental entity;
(B) a transaction conducted at a price and subject to terms available to the public; or
(C) a purchase or lease of goods or services from a person that is chartered by a state or federal agency and
that is subject to regular examination by, and reporting to, that agency.
Local Government Code § 176.003(a)(2)(A) and (B):
(a) A local government officer shall file a conflicts disclosure statement with respect to a vendor if:
***
(2) the vendor:
(A) has an employment or other business relationship with the local government officer or a
family member of the officer that results in the officer or family member receiving taxable
income, other than investment income, that exceeds $2,500 during the 12-month period
preceding the date that the officer becomes aware that
(i) a contract between the local governmental entity and vendor has been executed;
or
(ii) the local governmental entity is considering entering into a contract with the
vendor;
(B) has given to the local government officer or a family member of the officer one or more gifts
that have an aggregate value of more than $100 in the 12-month period preceding the date the
officer becomes aware that:
(i) a contract between the local governmental entity and vendor has been executed; or
(ii) the local governmental entity is considering entering into a contract with the vendor.
Local Government Code § 176.006(a) and (a-1)
(a) Avendor shall file a completed conflict of interest questionnaire if the vendor has a business relationship
with a local governmental entity and:
(1) has an employment or other business relationship with a local government officer of that local
governmental entity, or a family member of the officer, described by Section 176.003(a)(2)(A);
(2) has given a local government officer of that local governmental entity, or a family member of the
officer, one or more gifts with the aggregate value specified by Section 176.003(a)(2)(B), excluding any
gift described by Section 176.003(a-1); or
(3) has a family relationship with a local government officer of that local governmental entity.
(a-1) The completed conflict of interest questionnaire must be filed with the appropriate records administrator
not later than the seventh business day after the later of:
(1) the date that the vendor:
(A) begins discussions or negotiations to enter into a contract with the local governmental
entity; or
(B) submits to the local governmental entity an application, response to a request for proposals
or bids, correspondence, or another writing related to a potential contract with the local
governmental entity; or
(2) the date the vendor becomes aware:
(A) of an employment or other business relationship with a local government officer, or a
family member of the officer, described by Subsection (a);
(B) that the vendor has given one or more gifts described by Subsection (a); or
(C) of a family relationship with a local government officer.
Form provided by Texas Ethics Commission www.ethics.state.tx.us Revised 1/1/2021