HomeMy WebLinkAboutContract 61462-A2CSC No. ___________
Second Amendment to Fort Worth City Secretary Contract No. 61462 Page 1 of 4
SECOND AMENDMENT
TO
FORT WORTH CITY SECRETARY CONTRACT NO. 61462
This Second Amendment to Fort Worth City Secretary Contract No. 61462 (“Second
Amendment”) is made between the City of Fort Worth (“City,”) a Texas home rule municipality,
and CDW Government, LLC. (“Vendor.”) City and Vendor are each individually referred to
herein as a “party” and collectively referred to as the “parties.”
WHEREAS, on March 18, 2024, Vendor and the Texas Department of Information
Resources entered into that certain agreement known as DIR-CPO-5303 (the “Underlying
Cooperative Agreement”), which contained an initial term with one (1) optional two-year renewal
and two (2) optional one-year renewals (each a “Renewal Term”);
WHEREAS,On May 24, 2024, the parties entered into City Secretary Contract No. 61462
(the “Agreement”) pursuant to which Vendor agreed to provide software and related services to
the City;
WHEREAS, the Agreement currently reflects a term ending on March 17, 2026, which
does not align with the expiration date of the initial term of the Underlying Cooperative
Agreement;
WHEREAS, the parties now wish to amend the Agreement to align the initial term with
the Underlying Cooperative Agreement and to divide the term into annual segments;
WHEREAS, the Parties further wish to clarify that the Agreement includes four (4) one-
year renewal terms, consistent with the Underlying Cooperative Agreement;
WHEREAS, the parties further wish amend the Agreement to include, Exhibit A-1, the
Statement of Work; and
WHEREAS,the total annual contract amount will remain at an amount not to exceed
$100,000.00.
NOW THEREFORE, known by all these present, City and Vendor, acting herein by and
through their duly authorized representatives, agree to the following terms, which amend the
Agreement as follows:
I.AMENDMENTS
1.The Agreement is hereby amended to align with the initial term of the Underlying
Cooperative Agreement, which expires on March 18, 2026. The Agreement shall be divided into
annual segments as follows:
Initial Term Segments Beginning Date of Term Term Expiration Date
First Segment May 4th, 2024 March 18, 2025
Second Segment March 19, 2025 March 18, 2026
Second Amendment to Fort Worth City Secretary Contract No. 61462 Page 2 of 4
2. The Agreement is hereby amended to clarify that it includes four (4) one-year
renewal terms, consistent with the Underlying Cooperative Agreement.
3. The total annual amount of the Agreement will remain at an amount not to exceed
$100,000.00.
II.MISCELLANEOUS
All other terms, provisions, conditions, covenants and recitals of the Agreement not
expressly amended herein shall remain in full force and effect.
[Signature Page Follows]
Executed effective as of the date signed by the Assistant City Manager below.
FORT WORTH:
City of Fort Worth
By: Dianna Giordano (Oct 1, 202513:44:37 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 10/01/2025
Approval Recommended:
By:
Name: Kevin Gunn
Title: Director, IT Solutions Department
Attest:
By:
Name: Jannette S. Goodall
Title: City Secretary
VENDOR:
Uk CDW Government, LLC. H;.;iJ;.Kohls
her (Sep24,202512:S0:03 CDT) By:
Name: Bnan Fisher
Title: Director, Program Management
Date: Sep 24, 2025
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
W:V/J� By: l..!:!:!.... Name: Jeff Park
Title: Sr. IT Solutions Manager
Approved as to Form and Legality:
f'?.--J_/lA £J,--,1,•_A_,,, By: Candm PagU,ra (Oct 1, 202513,35,14 CDTII./
Name: Candace Pagliara
Title: Sr. Assistant City Attorney
Contract Authorization:
M&C:NIA
Approval Date: NI A
Form 1295: NIA
Second Amendment to Fort Worth City Secretary Contract No. 61462 Page 3 of 4
Second Amendment to Fort Worth City Secretary Contract No. 61462 Page 4 of 4
EXHIBIT A-1
Statement of Work
(Attached)
Proprietary and Confidential Page 1 SLED-50041 | CDW Government LLC
SOW 173095
STATEMENT OF WORK
Project Name:ServiceNow Solutions Fort Worth - FY2026 ITIL
Awareness & Foundations
Seller Representative:
Daniel Segarra
+1 (703) 6218333
daniel.segarra@cdw.com
Customer Name:CITY OF FT WORTH- IT SOLUTIONS
CDW Affiliate:CDW Government LLC
Date:September 08, 2025
Solution Architect:
Amanda Davis
Drafted By Paul Davila Specialty Resource
JACKSON DAVIS
Statement of Work SOW
SOW Effective Date Provider
Seller -Customer Client
This SOW shall be governed by the Texas DIR-SW, COTS & Related Services DIR-CPO-5303 between CDW Government
LLC and Texas Department of Information Resources dated March 18, 2024, as amended (the "Agreement"). If there is a
conflict between this SOW and the Agreement, then the Agreement will control, except as expressly amended in this SOW
by specific reference to the Agreement.
ENGAGEMENT SCOPE
This Statement of Work (SOW) is valid 60 days from the SOW Date, unless executed prior.
KEY OBJECTIVES & REQUIREMENTS
After our initial conversations and review of the provided information, our understanding of the engagementscope is that
Customer desires ITIL Training.
Requested start and completion dates are not guaranteed; subject to SOW execution, mutual agreement between Customer
and Provider, resourcing, and scheduling considerations.
Training and Support
o ITIL Foundation 3-Day (3 Classes 10 participants each)
o ITIL Awareness 1-Day (1 Class 20 participants)
regulatory guidelines or restrictions and work with the Customer to provide services remotely.
PROVIDER AND CUSTOMER RESPONSIBILITIES
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SOW 173095
Category Provider Responsibilities Customer Responsibilities
Security and
Compliance
Provider will comply with all applicable
Customer facility safety and security rules
and procedures as provided in advance and
in writing.
Provider will implement and follow industry
best practices for security in handling
Customer data but is not responsible for lost
or stolen equipment unless solely due to
misconduct.
Customer will ensure that Provider receives
all necessary safety and security policies in
writing before engagement begins.
Customer is responsible for security at all
Customer-Designated Locations and for
safeguarding any equipment provided to
Provider.
Resource
Availability
Provider will allocate the necessary
personnel with the required expertise and
ensure their availability throughout the
engagement.
Customer will provide the required
resources, including executive decision
makers, project teams/leadership and
management, subject matter experts, and
technical resources, and ensure active
participation to facilitate a successful
implementation.
Technical Expertise Provider will offer mentorship and best
ServiceNow Administrator(s) to enhance
their expertise.
their ServiceNow Administrator(s), must be
certified in ServiceNow Administration (and
other application/suite training or
certifications related to this engagement)
before the engagement begins. See the
ServiceNow Now Learning site for course(s)
and more details.
Training Provider will deliver training sessions if
within scope and provide necessary
documentation and knowledge transfer to
enable Customer self-sufficiency where
applicable in this engagement.
Customer will define, document, and deliver
end-user training unless otherwise specified
in the scope of work, ensuring users are
adequately prepared for system adoption.
ITIL4 TRAINING 1 DAY AWARENESS COURSE
This one-day workshop educates and informs attendees by providing a comprehensive overview of the IT Infrastructure
Library in version 4 (ITIL4) framework and its relationship to IT Service Management (ITSM) practices in the context of
customer experience, value streams, and digital transformation. ITIL provides best practice guidance and the framework
This approach proposes a balanced perspective of the
of People and Organizations, Partners and Suppliers, Processes and Value
Streams and Information and Technology.
Program highlights include:
Key concepts of ITIL and ITSM
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
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SOW 173095
Important principles for improving IT operations
Strategies to balance IT resources
Understand how ITIL can facilitate Business-IT Alignment
Practical examples of real-world use of ITIL processes
The role of technology and how to maximize its value
Deliverables include:
1 total, 1 Day ITIL Awareness Workshop for up to 20 attendees in the chosen delivery venue.
2 modalities are available:
Live Remote
Live On site
PDF with slides of the class deck for each student
ITIL TRAINING 3 DAY FOUNDATIONS COURSE
This three-day, fully accredited ITIL training course is designed to prepare participants to take the ITIL4 Foundation
Certificate exam. It covers ITSM concepts, the 4 Dimensions of Service Management, the Components of the Service Value
System, the Activities of the Service Value Chain and the 34 Practices of ITIL.
Our expert instructors bring real-world and relevant experience that can be used immediately. Test Vouchers are included in
the offering, so the learner will be able to schedule the test when convenient.. Those who pass the exam will receive an
accredited ITIL Foundation Certificate issued by PeopleCert, the certification authority of ITIL.
Program highlights include:
Key concepts of ITSM and ITIL
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Important principles for improving IT operations
Strategies to balance IT resources
Understand how ITIL can facilitate Business-IT Alignment
The role of technology and how to maximize its value
Deliverables include:
3 total, 3 day classes for up to 10 people each
ITIL Foundations Exam Voucher for each student
Course decks in PDF format
Assumptions:
Please note this class is conducted live (Remote or onsite only) and cannot be recorded. Onsite classes will have
travel expenses billed back to the customer
No refunds or cancellations will be issued
GENERAL RESPONSIBILITIES AND ASSUMPTIONS
performance of the Services.
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SOW 173095
and security rules and procedures.
Customer is responsible for security at all Customer-Designated Locations; Seller is not responsible for lost or stolen
Customer acknowledges that in order to efficiently and effectively perform the Services CDW may need to collect
In some cases,
information, and CDW may also
Tools will be used
only for purposes of performing the Services and will be removed or automatically deleted when CDW has
Upon completion of the Services, Customer is responsible for disabling or deleting all CDW coworker access
been permanently terminated for all CDW coworkers and contractors that were part of this engagement.
CONTACT PERSONS
Contact Person
Customer Contact Person is authorized to approve materials and Services provided by Seller, and Seller may rely on the
decisions and approvals made by the Customer Contact Person (except that Seller understands that Customer may require a
different person to sign any Change Orders amending this SOW). The Customer Contact Person will manage all
communications with Seller, and when Services are performed at a Customer-Designated Location, the Customer Contact
Contact Persons shall be authorized to approve changes in personnel and
associated rates for Services under this SOW.
CHANGE MANAGEMENT
This SOW may be modified or amended only in a writing signed by both Customer and Seller, generally in the form provided
Change Order
separate SOW or Change Order.
In the event of a conflict between the terms and conditions set forth in a fully executed Change Order and those set forth in
this SOW or a prior fully executed Change Order, the terms and conditions of the most recent fully executed Change Order
shall prevail.
PROJECT SCHEDULING
Customer and Seller, who will jointly manage this project, will together develop timelines for an anticipated schedule
Anticipated Schedule
contained in the Anticipated Schedule, in this SOW or otherwise, are estimates only, and the Parties will not rely on them for
purposes other than initial planning.
Proprietary and Confidential Page 5 SLED-50041 | CDW Government LLC
SOW 173095
The following scheduling scenarios that trigger delays and durations to extend beyond what's been planned may require a
Change Order:
Site preparation, such as power, cabling, physical access, system access, hardware/software issues, etc. must be
completed in a timely manner.
Project tasks delegated to Customer PMs/Engineers/Techs/Management/Resources must be completed in a timely
manner. For example, in the event a project 's prioritization is demoted, and Customer resources are reallocated
causing the project's schedule to extend on account of experiencing interruptions to its momentum
requiring complete stop(s) and start(s).
External projects/dependencies that may have significant impact on the timeline, schedule and deliverables. It is
Seller's assumption that every reasonable attempt will be made to mitigate such situations.
TOTAL FEES
Total Fees Services
Fees Expenses
Seller will invoice for Total Fees. Customer will pay invoices containing amounts authorized by this SOW in accordance
with the terms of the Agreement. Unless otherwise specified, taxes will be invoiced but are not included in any numbers or
calculations provided herein. The pricing included in this SOW expires and will be of no force or effect unless it is signed by
Customer and Seller within thirty (30) days from the Date listed on the SOW, except as otherwise agreed by Seller. Any
objections to an invoice must be communicated to the Seller Contact Person within fifteen (15) days after receipt of the
invoice.
This SOW may include multiple types of Services Fees; please reference below Services Fees section(s) for further details.
SERVICES FEES
Services Fees hereunder are FIXED FEES, meaning that the amount invoiced for the Services will be $53,400.00.
The invoiced amount of Services Fees will equal the amount of fees applicable to each completed project milestone (see
Table below).
Milestone Percentage Fee
At Signed SOW 19% $10,000.00
Start of first ITIL Foundations Class 56% $30,000.00
Start of ITIL Awareness Class 25% $13,400.00
Totals 100% $53,400.00
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SOW 173095
EXPENSES
include, but may not be limited to: airfare, lodging, mileage, meals, shipping, lift rentals, photo copies, tolls and parking.
Seller will charge actual costs for these expenses. Any projected expenses set forth in this SOW are estimates only.
Travel time will not be billed for this project.
Travel Notice
CUSTOMER-DESIGNATED LOCATIONS
Customer-Designated Locations
Location Address
Fort Worth IT Solutions 100 Fort Worth Trail, Fort Worth, TX 76102
SIGNATURES
In acknowledgement that the parties below have read and understood this Statement of Work and agree to be bound by it,
each party has caused this Statement of Work to be signed and transferred by its respective authorized representative.
This SOW and any Change Order may be signed in separate counterparts, each of which shall be deemed an original and all
of which together will be deemed to be one original. Electronic signatures on this SOW or on any Change Order (or copies of
signatures sent via electronic means) are the equivalent of handwritten signatures.
CDW Government LLC
st�,���n Mo���s
By. StephEn lorris(SEp24.20251�0?-03EDT;
Name: STEPHEN MORRIS
Title: VP Intelligent Platforms
Date: Sep 24, 2025
Mailing Address:
200 N. Milwaukee Ave.
Vernon Hills, IL 60061
CITY OF FT WORTH- IT SOLUTIONS
�aNb�l�
By• Dianna Giordano (Oct 1, 2025 13:4437 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 10/O1/2025
Mailing Address:
275 W 13TH ST, FINANCE DIVISIO
FORT WORTH, TX 76102-6399
Proprietary and Confidential Page 7 SLED-50041 � CDW Government LLC
SOW 173095