HomeMy WebLinkAboutContract 57390-A6SIXTH AMENDMENT
TO
CSC No. 57390-AG
FORT WORTH CITY SECRETARY CONTRACT NO. 57390
This Sixth Amendment to Fort Worth City Secretary Contract No. 57390 ("Sixth
Amendment") is made between the City of Fort Worth ("City,") a Texas home rule municipality,
and N. Harris Computer Corporation ("Vendor.") City and Vendor are each individually
referred to herein as a "party" and collectively referred to as the "parties."
WHEREAS, on April 11, 2022, the Parties entered into City Secretary Contract No. 57390
for Vendor to provide iNovah eCommerce software and support services ("Agreement");
WHEREAS, it is the collective desire of the parties to amend the Agreement to include
Exhibit A-2, Additional Service Request No. 42911673449, in the amount of $10,000.00; and
WHEREAS, the total annual contract amount will remain at an amount not to exceed
$511,035.00
NOW THEREFORE, known by all these present, City and Vendor, acting herein by and
through their duly authorized representatives, agree to the following terms, which amend the
Agreement as follows:
I.AMENDMENTS
1.The Agreement is hereby amended to include Exhibit A-2, Additional Service
Request No. 42911673449, in the amount of $10,000.00, attached in this Sixth Amendment and
incorporated herein for all purposes.
2.The total annual amount of the Agreement will remain at an amount not to exceed
$511,035.00
II.MISCELLANEOUS
All other terms, provisions, conditions, covenants and recitals of the Agreement not
expressly amended herein shall remain in full force and effect.
[Signature Page Follows]
Sixth Amendment to Fort Worth City Secretary Contract No. 57390 Page 1 of3
Executed effective as of the date signed by the Assistant City Manager below.
FORT WORTH:
City of Fort Worth
By: Die,ae,:513:19:01 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 10/06/2025
Approval Recommended:
By:
Name: Kevin Gunn
Title: Director, IT Solutions Department
Attest:
By: rA � Name: Jannette S. Goodall
Title: City Secretary
VENDOR:
N.Harris C puter Corporation z� By:
Name:
Title: Exec, ,uve Vice President
Date: October 2, 2025
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: z;;a,,-,dJ�
Name: David Zellmer
Title: Sr. IT Solutions Manager
Approved as to Form and Legality:
By:
Name: Candace Pagliara
Title: Sr. Assistant City Attorney
Contract Authorization:
M&C: 25-0005
Approval Date: 1/14/2025
Form 1295: NIA
Sixth Amendment to Fort Worth City Secretary Contract No. 57390 Page 2 of3
EXHIBIT A-2
Additional Service Request No. 42911673449
(Attached)
Sixth Amendment to Fort Worth City Secretary Contract No. 57390 Page 3 of 3
�J C•� �� •
Additional Service Request
Fort Worth, City
Deal # 42911673449
08-26-2025
Fort Worth, City - Service Fee Configuration and
Implementation Support
This additional service request is subject to the terms of the existing agreement between Fort Worth, City
("Organization") and System Innovators, a Division of N. Harris Computer Corporation.
Component QTY Price (USD) Subtotal
Professional Services
Time and Materials Services 40 $250.00 $10,000.00
ivot to cxceea 4u hours �oniy usea nours wiii ae
billed)
Subtotal $10,000.00
Discount $0.00
Total* (USD) $10,000.00
* Tax not included. The Organization is responsible for paying any applicable tax or providing the necessary
Tax Exception Documentation.
Payment Schedule
This schedule represents the fixed-price professional services investment for the design, development, coding,
testing, and implementation of the requested modification described in the Statement of Work. This investment will
be paid in installments based on the milestones identified in the following payment schedule.
Payment Milestones Payment Amount
Number
1 Time and Materials Services Billed Monthly As Incurred $10,000.00
Payment Milestone Total* $10,000.00
* Payment Milestone amounts do not include Tax. The Organization is responsible for paying any applicable
tax or providing the necessary Tax Exception Documentation.
Signature Block
By signing below, Organization authorizes System Innovators to proceed with the efforts necessary to perform this
work.
This offer expires 90 days from 08-26-2025
Fort Worth, City
by its duly authorized representative:
G�AlV�1k��
Dianna Giord-ano (Oct 6, 2025 13:19:01 CDT)
Dianna Giordano
Assistant City Manager
System Innovators,
by its duly authorized representative:
,R�G%au��. �3���
Alex Black
Account Executive
Appendix A
System Innovators will provide Service Fee configuration and implementation support, including setup and
configuration of service fee functionality for both online and over-the-counter transactions, assistance with
testing, and support during implementation and go-live.
Timeline
Once the Organization has authorized this additional service, System Innovators will prepare a project schedule.
The project schedule will identify the project start date and end date as well as a timeline for all project milestones.
The project schedule will be mutually monitored and managed by the Organization and System Innovators. Any
variation to the dates and milestones defined in the project schedule must be mutually agreed upon by the
Organization and System Innovators. Specific dates for this additional service will be defined in the project
schedule.
Assumptions
1. The Organization acknowledges this project is fixed in scope and duration as defined in Appendix A.
Modifications to the scope, duration, and other terms of this agreement will be processed in accordance with
the Project Change Control procedure as described herein.
2. The Organization will employ the human resources necessary to ensure the project is successfully
completed on schedule. These resources will include
• Project Manager who has the authority to represent the Organization in all aspects of this agreement
• Subject matter experts who can define the requirements and business rules that dictate the design of
the customizations
• Technical staff who can provide System Innovators with support for the Organization's computing
environment (personal computers, servers, network, software, and so forth) as well as technical
support for third-party systems that intertace with System Innovators' software.
3. The Organization or Organization's delegate will produce a tested and documented application programming
interface (API) to any application to be interfaced with System Innovator products and/or software.
4. The Organization will provide System Innovators with remote access to their computing environment so that
System Innovators may support the Organization with delivery, implementation, and testing of the
customized software. System Innovators' access to the Organization's computing environment may be
accomplished through such means as a high-speed virtual private network (VPN) or an Internet-based
remote access tool (such as Go To Meeting or Turbo Meeting).
5. The Organization will provide a fully functional test system including hardware, software, documentation and
any system software and/or upgrades necessary to complete acceptance testing.
6. The Organization will install and configure all required personal computers, hardware, software, and
communications networking in advance of planned delivery of Systems Innovator's software and/or services.
7. System Innovators' pricing does not include the cost for changes to 3rd party systems.
8. Travel to the Organization location will be billed as incurred.
Project Change Control Process
A defined process for controlling scope issues and change requests must be in place and followed to help ensure
that proper visibility is given to change requests and any associated approvals required.
Items that modify the scope of work will be reviewed by the System Innovators Project Manager to determine if there
is an impact to the cost or timelines for this project. Out of scope services will be charged as outlined in Professional
Services Rate Card listed within this SOW. Any change must be documented in a mutually executed Change
Control Work Order.
The following change control procedure shall apply to this SOW:
1. Project Resource(s) identify new or change in requirements and escalate to the respective Project Manager.
2. System Innovators and Organization's Project Managers work together to gather required information to
determine if a Change Order is required.
3. Project Managers determine if a Change Order is valid
3.1. If no, Project Resources will be informed, and the change management process ends.
3.2. If yes, System Innovators Project Manager will facilitate the creation of the Change Order and
promptly provide it to the Organization's Project Manager.
4. Organization Project Manager will review the proposed Change Order, with Organization resources, for
content and completeness, and accuracy.
5. If proposed Change Order requires changes, Organization's Project Manager and System Innovators Project
Manager will collaborate to consider necessary modifications.
6. Change Orders must be reviewed and approved by the Contract Level of the Project Steering Team.
7. If approved by Project Steering Team, the appropriate authorized Organization signatory may sign the
Change Order; provided that notwithstanding anything to the contrary in this SOW, no Change Order shall
bind Organization unless approved expressly and in writing by the authorized Organization signatory or
his/her designee.
8. The Organization Project Manager will inform the System Innovators Project Manager and process required
paperwork for any executed Change Order.
9. The Organization Project Manager and System Innovators Project Manager will perform administrative
project tasks associated to the project and inform the Project Resources accordingly.
Deliverable Acceptance Process
All completed project deliverables will be reviewed by the System Innovators Project Manager and uploaded to the
designated project repository/network folder. The System Innovators Project Manager shall notify the Organization
Project Manager.
Upon System Innovators' submission of a completed Deliverable, the Organization shall review the Deliverable and
approve it or notify System Innovators of the discrepancies and errors found in the Deliverable, within ten (10)
business days, unless otherwise mutually agreed to in writing by the Project Managers of both parties. The
Organization will have ten (10) business days after submission to review the Business Requirements and Design
documents. If the Organization does not provide System Innovators with discrepancies or approval within such ten
(10) business day period, then such Deliverables will be deemed accepted.
If the Organization requires revisions to the submitted Deliverables, all the required changes shall be collected and
consolidated by the Organization Project Manager into one document and provided to the System Innovators
Project Manager within the stipulated time period. System Innovators shall then revise the Deliverable or
satisfactorily explain the reasons for Accepting the Deliverable "as is." Upon receipt of the revised Deliverable or
receiving a satisfactory explanation for the deficiencies identified, The Organization's Project Manager and the
System Innovators' Project Manager will mutually agree on the timeframe for acceptance based on the effort
required to adequately accept the revised Deliverable. If the Organization does not provide approval or feedback
within stipulated time period, the outstanding Deliverable will be raised to the Project Steering Committee as an
Issue and follow the Issue Resolution process defined in this SOW. The Deliverable will be deemed as
"Unaccepted", and System Innovators will not proceed with the next phase.
Project Phase Acceptance
Once the Acceptance of all pre-Go Live Deliverables associated with a particular Release of the project has
occurred, the Organization shall begin using the Software Components in that Phase for Productive Use ("Go Live
Date"). The project will be considered "Accepted" within 30 days of Go-Live; or when reported and logged Severity 1
or Severity 2 defects have been resolved. Severity 3 will be transitioned to Client Services via the Ticket
Management System (TeamSupport).
Severity Definition Description
Severity 1- Urgent An issue that completely blocks the use of the product for all users is a critical issue. An
example would be the iNovah Web Portal is unavailable for all users. Or in some other
cases, when the issue blocks the ability to go-live with new functionality.
Severity 2- High A severe issue occurs when the functionality is functioning grossly away from the
expectations or not doing what it should be doing. An example could be: The inability to
void transactions within the entire system. When severe, multiple, if not all, users are
impacted, however, the system overall is not down and has some operations available.
Severity Definition Description
Severity 3- Medium A moderate issue occurs when the product or application exhibits some unnatural
behavior, however, the functionality as a whole is not impacted. For example, in the
inability to void transactions from above, a moderate issue would occur when the inability
to void a transaction only affects one user.
Severity 4- Low A minor issue occurs when there is almost no impact to the functionality, but it is still a
valid issue that should be corrected. Examples of this could include spelling mistakes in
error messages printed to user or issues to enhance the functionality of the
product/feature.
Issue Resolution Process
Certain technical and/or project-related problems or issues may arise, and that such matters shall be brought to the
Organization's attention. Problems or issues shall normally be reported in regular status reports or in-person
meetings. However, there may be instances where the severity of the problem justifies escalated reporting.
To this extent, System Innovator's Project Manager will escalate the problem or issue to the Organization's Project
Manager. The Organization's Project Manager will determine if the problem or issue must be escalated to the
Project Sponsor or the Project Steering Team. The System Innovators' Project Sponsor Manager has the
appropriate authority to represent System Innovators for all contract-related issues. The proposed escalation levels
for the Organization's and System Innovators include, but are not limited to, the following:
System Innovators
1. First level, the System Innovators Project Team.
2. Second level, the System Innovators Project Manager/Business Analyst.
3. Third level, the System Innovators Vice President of Operations.
4. Fourth level, the System Innovators Executive Vice President.
Organization
1. First level, the Organization's Project Team.
2. Second level, the Organization's Project Manager.
3. Third level, the Organization's Project Sponsor.
4. Fourth level, Organization's Project Steering Team
Professional Services Rate Card
Role Rate
Project Manager $250.00 / Hour
Software Developer $250.00 / Hour
Application Consultant $225.00 / Hour
Trainer $225.00 / Hour
1/29/25, 11:35AM
CITY COUNCIL AGENDA
M&C Review
F��T��o�7��
-��-
Create New From This M8�C
DATE: 1/14/2025 REFERENCE NO.: **M&C 25-
0005
LOG NAME:
04N. HARRIS
COMPUTER INOVAH
CODE: G TYPE: CONSENT PUBLIC
HEARING:
NO
SUBJECT: (ALL) Authorize Execution of an Amendment to City Secretary Contract 57390 for System
Innovators iNovah Enterprise Revenue Management System Under the Sole Source
Agreement with N. Harris Computer Corporation in the Amount of $152,000.00 Annually
for Support and Maintenance Expenses for the Information Technology Solutions
Department
RECOMMENDATION:
It is recommended that the City Council authorize execution of an amendment to City Secretary
Contract 57390 for System Innovators iNovah Enterprise Revenue Management System under the
Sole Source Agreement with N. Harris Computer Corporation in the amount of $152,000.00 annually
for support and maintenance expenses for the Information Technology Solutions Department.
DISCUSSION:
In 2017, the City began using the iNovah Enterprise Revenue Management system. The Information
Technology Solutions (ITS) Department purchased the software and support services for iNovah using
a cooperative agreement with Dell Marketing Inc. The application provides cashiering and revenue
management functionality for the City's Accounts Receivable, Accela Permitting, and Auto Impound
payments. The solution includes an import for payments that are received via lockbox, over-the-
counter credit card processing, and electronic check deposit.
On April 11, 2022, the City entered into City Secretary Contract (CSC) 57390 with N. Harris Computer
Corporation to provide System Innovators iNovah eCommerce software for the ITS Department. The
eCommerce application enables the City's constituents to submit a payment online for a variety of
goods and services using a computer or mobile device. CSC 57390 included an initial set up cost of
$10,000.00 and a monthly minimum cost of $1,800.00 in addition to transaction fees. Processing fees
will be invoiced based on the number of financial transactions processed through the eCommerce
system. CSC 57390 provides that processing fees will be reviewed annually and as transaction
volume increases, transaction fees will be reduced accordingly.
On September 13, 2022, the City added iNovah Enterprise Revenue Management support and
maintenance for a first year cost of $90,651.05, second year maintenance in the amount of
$96,996.62, and the third year maintenance in the amount of $103,786.39. As authorized by Mayor
and Council Communication 22-0658, the City executed amendment 1 to CSC 57390 to purchase
iNovah products and services directly from N. Harris Computer Corporation, saving the City the
reseller markup percentage annually.
The proposed amendment to CSC 57390 will increase iNovah Enterprise Revenue Management
support and maintenance expenses annually by $152,000.00 to cover transaction fees due to an
increase in the number of transactions being processed by iNovah. The transaction fees have
surpassed what was originally included in the initial contract.
Funding is budgeted in the Other Contractual Services account within the Info Technology Systems
Fund for the Information Technology Solutions Department.
BUSINESS EQUITY - This project was approved for a waiver per the Chapter 252 exemption, as a
sole source by the Legal Department. Therefore, the business equity goal requirement is not
applicable.
apps.cfwnet.org/council_packet/mc_review.asp?ID=32871 &councildate=1 /14/2025 1 /2
1/29/25, 11:35AM
M&C Review
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not
require specific City Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERMS: Upon City Council approval, this agreement shall begin upon execution of the
amendment.
RENEWAL OPTIONS: The Agreement will include unlimited renewals at the City's option. This action
does not require specific City Council approval provided that the City Council has appropriated
sufficient funds to satisfy the City's obligations during the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds are available in the current operating budget, as
previously appropriated, in the Info Technology Systems Fund to support the approval of the above
recommendation and execution of the change order. Prior to any expenditure being incurred, the
Information Technology Solutions Department has the responsibility to validate the availability of
funds.
Fund Department
ID
Account Project Program Activity Budget Reference # Amount
ID Year (Chartfield 2)
FROM
Fund Department Account Project Program Activity Budget Reference # Amount
ID � ID I Year (Chartfield 2) � I
Submitted for City Manager's Office by_ Mark McDaniel (6316)
Originating Department Head:
Additional Information Contact:
ATTACHMENTS
04N. HARRIS COMPUTER INOVAH.docx (CFW Internal)
BE Waive RequestApproved.pdf (CFW Internal)
Harris FID Table 2024.x1sx (CFW Internal)
Harris FundsAvailable.png (CFW Internal)
Kevin Gunn (2015)
Donlen Ruffin (2017)
apps.cfwnet.org/council_packet/mc_review.asp?ID=32871 &councildate=1 /14/2025 2/2
City Secretary’s Office
Contract Routing & Transmittal Slip
*Indicates the information is required and if the information is not provided, the contract will be
returned to the department.
Contractor’s Name:
Subject of the Agreement:
M&C Approved by the Council? *Yes No
If so, the M&C must be attached to the contract.
Is this an Amendment to an Existing contract? Yes No
If so, provide the original contract number and the amendment number.
Is the Contract “Permanent”? *Yes No
If unsure, see back page for permanent contract listing.
Is this entire contract Confidential?*Yes No If only specific information is
Confidential, please list what information is Confidential and the page it is located.
Effective Date: Expiration Date:
If different from the approval date. If applicable.
Is a 1295 Form required?* Yes No
*If so, please ensure it is attached to the approving M&C or attached to the contract.
Project Number:If applicable.
*Did you include a Text field on the contract to add the City Secretary Contract (CSC)
number? Yes No
Contracts need to be routed for CSO processing in the following order:
(Approver)
Jannette S. Goodall (Signer)
Allison Tidwell (Form Filler)
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