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Home My WebLink About048499-A8 - General - Contract - Motorola Solutions, Inc.CSC No. 48499-A8 EIGHTH AMENDMENT TO FORT WORTH CITY SECRETARY CONTRACT NO. 48499 This Eighth Amendment to Fort Worth City Secretary Contract No. 48499 ("Eighth Amendment") is made between the City of Fort Worth ("City,") a municipal corporation and Motorola Solutions, Inc. ("Vendor,") a Delaware corporation. City and Vendor are each individually referred to herein as a"party" and collectively referred to as the "parties." WHEREAS, City and Vendor entered into an Agreement identified as City Secretary Contract No. 48499 beginning December 23, 2016 (the "Agreement") to provide Motorola PremierOne CSR Software; WHEREAS, it is the collective desire of the parties to amend the Agreement to include Motorola Solutions CSR SMS Short Code Proposal for the City Call Center's Fort Worth MyText Project; and WHEREAS, it is the collective desire of the parties to administratively increase the Agreement to a revised annual contract amount not to exceed $649,914.00, utilizing the full administrative change order authorized by Mayor and Council Communication (M&C) 23-0789. NOW THEREFORE, known by all these present, the Parties, acting herein by and through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: I. AMENDMENTS L The Agreement is hereby amended to include Exhibit B-4 Motorola Solutions CSR SMS Short Code Proposal, attached hereto this Eighth Amendment. Pricing shall be in accardance with the CSR SMS Short Code Pricing schedule included in Exhibit B-4. 2. The total annual contract amount is hereby amended to a revised annual amount not to exceed $649,914.00. II. MISCELLANEOUS All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Eighth Amendment to Fort Worth City Secretary Contract No. 48499 Page 1 of 3 [Executed effective as of the date signed by the Assistant City Manager below.] /[ACCEPTED AND AGREED:] City: G�AfV�� BV; DiannaG�iordano(Sep16,202514:22'.23CDT) .7 Name: Dianna Giordano Title: Assistant City Manager Date: 09/16/2025 Motorola Solutions, Inc. By: /��- ��- Name: Aneesh Shah Tltle: Director, SaaS Sales Date: 9�12/2025 CITY OF FORT WORTH 1NTERNAL ROUTING PROCESS: Approval Recommended: /-� �=_ By: / Name: Kevin Gunn Title: Director, IT Solutions Approved as to Form and Legality: Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By• SLevenVan_i�E�70I513'.14'.18CDT) Name: Steven Vandever Title: Sr. IT Solutions Manager By: %�yu� Name: Hye Won Kim Title: Assistant City Attorney Contract Authorization: M&C: 23-0789 Approval Date: 09/26/2023 Form 1295: 2023-974561 City Secretary: �"� /� �-�, By: 'J Name: Jannette Goodall Title: Ciry Secretary �,d�p.UU�Il�� p� �FORT�90 �o � �0 o�o �=o P�� o00 00 *�d aa° � n� rEzpSapd �naao4o OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Eighth Amendment to Fort Worth City Secretary Contract No. 48499 Page 2 of 3 EXHIBIT B-4 Motorola Solutions CSR SMS Short Code Proposal (ATTACHED) Eighth Amendment to Fort Worth City Secretary Contract No. 48499 Page 3 of 3 � M�TQROZI� S�L�1 TfONS CSR SMS SHORT CODE PROPOSAL n�oroRo�a so�urioNs CSR SMS SHORT CODE PROPOSAL: City of Fort Worth Department of Communications & Public Engagement August 5, 2025 Data Restrictions This proposal is considered Motorola Solutions confidential and restricted. The proposal is submitted with the restricrion that it is to be used for evaluation purposes only, and is not to be disclosed publicly or in any manner to anyone other than those employed by the City of Fort Worth required to evaluate this proposal without the earpress permission of Motorola Solutions, Inc. This proposal is valid until October 5, 2025. MOTOROLA SOLUTIONS, MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. All other product or service names are the property of their respective owners. OO Motorola Solutions, Inc. 2025. Motorola Solutions Confidential Proprietary Page 1 � M�TQROZI� S�L�1 TfONS CSR SMS SHORT CODE PROPOSAL CSR SMS Short Code Proposal August s, 2o2s Sharon Gamble Customer Service Administrator Department of Communication and Public Engagement City of Fort Worth 4100 Columbus Trail Fort Worth, TX 76133 Subject: CSR SMS Short Code Proposal. Proposal # PSVCFW05012025 Motorola is pleased to present the City of Fort Worth with the following proposal for the professional services to implement CSR SMS Short Code proposal. The City of Fort Worth wishes to upgrade to a SMS Short Code instead of the current 10-digit code for texting as part of the Fort Worth MyText project. The selected short code, pending availability is 817311. We will develop a mutual timeline for the project. Please review the proposal and contact me if you have any questions. I can be reached at 714- 264-3292 or Aneesh.Shah@motorolasolutions.com Sincerely, �� s� Aneesh Shah Director, SaaS Renewals and Business Intelligence Motorola Solutions, Inc. Motorola Solutions Confidential Proprietary Page 2 � M�TQROZI� S�L�1 TfONS CSR SMS Short Code Pricing CSR SMS SHORT CODE PROPOSAL Description Price CSR SMS Short Prorated Services for SMS Short Code leasing and $9,840.00 Code Services hosting services. ($1,968.00 per month based on an (5 months) (Annually annual rate of $23,616.00) Recurring) Term: 9/1/25 — 1/31/26 Professional Services (One-Time Items) Leasing and hosting services start upon purchase order issuance and require a one-year minimum period. Service will be renewed annually after this term. One-time provisioning of SMS Short Code services Provisioning services expected to take six to eight weeks. Motorola Solutions Confidential Proprietary $5,144.00 Page 3 ACITY COUNCIL AGEND Create New From This M&C �0 RT �'�'U RT I I -��- REFERENCE **M&C 23- 04MOTOROLA CRM CSR TEXT DATE: 9/26/2023 NO.: 0789 LOG NAME: CLOUD AND PROFESSIONAL SERVICES CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize an Amendment to City Secretary Contract Number No. 48499 with Motorola Solutions, Inc. to Increase the Current Annual Contract Amount of $354,704.00 by Adding Customer Service Request Text Cloud Services in the Amount of $195,210.00 for a New Annual Contract Amount of $549,914.00 for the Information Technology Solutions Department RECOMMENDATION: It is recommended that the City Council authorize an amendment to City Secretary Contract Number No. 48499 with Motorola Solutions, Inc. to increase the current annual contract amount of $354,704.00 by adding Customer Service Request Text Cloud Services in the amount of $195,210.00 for a new annual contract amount of $549,914.00 for the Information Technology Solutions Department DISCUSSION: On December 13, 2016, City Council approved Mayor and Council Communication (M&C) P-11983 for an enterprise solution to transform the manner in which the City of Fort Worth interacts with its residents, businesses, visitors and the community at large. The Customer Relationship Management (MyFW) system, Motorola's PremierOne CSR hosted solution, has enhanced the efficiency through multiple communications channels and provides a common point of origin for city services. The annual amount for maintenance was $322,704.00 for the first five years. On December 14, 2021, City Council approved M&C 21-0939 authorizing Amendment No. 2 to City Secretary Contract (CSC) 48499 with Motorola Solutions, Inc. for four (4) one-year renewal options in the annual amount of $322,704.00. On January 31, 2023, the City executed CSC 48499 Amendment No. 3 to add annual cloud services for the hosting and support of 17 additional CSR Mobile Applications in the amount of $25,500.00 and bringing the annual total to $348,204.00. On February 10, 2023, the City executed CSC 48499 Amendment No. 4 to add PremierOne CSR Citizen Mobile Applications Blurring of Faces Annual Cloud Services in the amount of $6,500.00 for an annual total of $354,704.00. With this M&C, staff requests that the City Council authorize an additional amendment to CSC 48499 to include professional services for PremierOne Customer Service Request (CSR) expansion and CSR Text Cloud Services annual subscription. The new CSR Text Cloud Services will provide an interactive SMS text message capability for the residents of Fort Worth to create and assist with service request intake that is integrated with Motorola PremierOne CSR using the Open311 interface. Upon Council approval of this M&C, CSC 48499 will be amended to include one-time costs for professional services in the amount of $106,970.00 to implement the CSR Text Cloud Services, one- time costs for professional services in the amount of $45,000.00 to expand the PremierOne CSR cloud solution, one-time costs for professional services in the amount of $7,000.00 to set up opting in or out of service request updates, and $36,240.00 for the annual CSR Text Cloud Services totaling $195,210.00. The total annual contract amount is $549,914.00. $158,970.00 Professional Services $ 36,240.00 Text Cloud Subscription $322,704.00 Annual Maintenance $ 25,500.00 Amendment 3 $ 6,500.00 Amendment 4 $549,914.00 Funding is budgeted for the Communication & Public Engagement department in the General Fund and in the Information Technology Solution Department's General Gas Lease Capital Project Fund for the purpose of funding the Customer Rel Management (CRM) System project, as appropriated. DVIN: A waiver of the goal for Business Equity subcontracting requirements was requested, and approved by DVIN, in accordance with the applicable Ordinance, because the waiver request for the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. AGREEMENT TERMS — Upon City Council's approval, the existing agreement will be amended to include Customer Service Request Text Cloud services and renewed in accordance with CSC 48499- A2 with the final renewal expiring December 13, 2025. RENEWAL OPTIONS —After expiration of the first renewal term on December 13, 2023, the agreement may be renewed for up to two remaining additional one-year terms at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds will be available in the current capital budget, as appropriated, in the General Gas Lease Capital Prj Fund for the Customer Rel Mgmt (CRM) System project and in the current operating budget in the General Fund to support the approval of the above recommendation and execution of the amendment. Prior to an expenditure being incurred, the Information Technology Solutions and Communication & Public Engagement Departments have the responsibility to validate the availability of funds. TO Fund � Department ' Account � Project � Program � Activity � Budget � Reference # ID ID Year (Chartfield 2) FROM Fund Department Account Project � Program Activity Budget Reference # ' ID ID ' ' Year (Chartfield 2) Submitted for City Manager's Office by_ Originating Department Head: Additional Information Contact: ATTACHMENTS Valerie Washington (6192) Kevin Gunn (2015) Mark DeBoer (8598) Amount Amount 04MOTOROLA CRM CSR TEXT CLOUD AND PROFESSIONAL SERVICES funds availabilitv.,pdf (CFW Internal) 2023-03-28 Waiver 48499 Motorola CRM.pdf (CFW Internal) FID Table Motorola CRM attached to M&C.XLSX (CFW Internal) Form 1295 Certificate 100998578.pdf (CFW Internal)