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HomeMy WebLinkAbout048499-A9R5 - General - Contract - Motorola Solutions, Inc.CSC No. 48499-A9R5 NINTH AMENDMENT AND FIFTH RENEWAL TO FORT WORTH CITY SECRETARY CONTRACT NO. 48499 This Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 is made between the City of Fort Worth ("City,") a Texas home rule municipality, and Motorola Solutions, Inc. ("Vendor,") a Delaware corporation. City and Vendor are each individually referred to herein as a"party" and collectively referred to as the "parties." WHEREAS, City and Vendor entered into an Agreement identified as City Secretary Contract No. 48499 beginning December 23, 2016 (the "Agreement") to provide Motorola PremierOne CSR Software; WHEREAS, the current term of the Agreement expires on December 13, 2025; WHEREAS, on January 13, 2026, through Mayor and Council Communication 26-0003, the Fort Worth City Council authorized the execution of an amendment to the Agreement to add ten (10) one-year renewal options; WHEREAS, the parties wish to amend the Agreement to include Exhibit A-2, Motorola Solutions Software License Agreement, and Exhibit A-3, Motorola Solutions Data Processing Addendum - U.S., to govern future renewals and software usage under this Agreement; WHEREAS, it is the collective desire of the parties to amend and renew the Agreement to add ten (10) one-year renewal options in an annual amount of $761,145.00. NOW THEREFORE, known by all these present, the Parties, acting herein by and through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: I. AMENDMENTS 1. The Agreement is hereby amended to include Exhibit A-2 Motorola Solutions Software License Agreement and Exhibit A-3 Motorola Solutions Data Processing Addendum - U.S. attached hereto this Ninth Amendment. 2. The Agreement is hereby amended to add ten (10) one-year renewal options, each a"Renewal Term," in an annual amount of $761,145.00. The Agreement shall be renewed upon mutual written agreement of the parties. Each annual Renewal Term thereafter this Ninth Amendment and Fifth Renewal shall be automatically increased by an amount equal to 4°/o. Pricing for recurring subscriptions shall be in accordance with annual quotes prepared by Vendar and provided to the City at least ninety (90) days prior to expiration of the existing subscriptions. Based on subscription pricing within this Ninth Amendment and Fifth Renewal, Vendor shall commit to a 4% escalator for recurring subscriptions in the Sixth, Seventh, Eighth, and Ninth Renewals. OFPICIAL RECORD CITY SECRETARY FT. WORTH, TX Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 Page 1 of 6 Renewals thereafter shall be subject to a mutually agreeable price based on then-current rates. Total renewal options available under this Agreement shall be fourteen (14), as amended. II. RENEWALS The Agreement is hereby renewed for a one-year Renewal Term beginning December 14, 2025, with pricing in accordance with Exhibit B-5. The Agreement shall have nine (9) renewal options available after execution of this Ninth Amendment and Fifth Renewal. III. MISCELLANEOUS All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 Page 2 of 6 [Executed effective as of the date signed by the Assistant City Manager below.] /[ACCEPTED AND AGREED:] City: G�AIVb�I� BV: DiannaGiordano(Jan22,202608:34�.49C5T) Name: Dianna Giordano Title: Assistant City Manager Motorola Solutions, Inc. By: /�NU'" ""�����/�— Name: Aneesh Shah Title: Director. SaaS Renewals Date: O1/22/2026 Date: 12/29/2025 CITY OF FORT WORTH 1NTERNAL ROUTING PROCESS: Approval Recommended: /-� � By: / Name: Kevin Gunn Title: Director, IT Solutions Approved as to Form and Legality: Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: st���� �a����zoz6 �� zz:�s �s �, Name: Steven Vandever Title: Sr. IT Solutions Manager �'������P, ,���. By: �a�� � �.,�,,� z ,���,«—�� Name: Candace Pagliara Title: Sr. Assistant City Attorney Contract Authorization: M&C: 26-0003 Approval Date: O1/13/2026 Form 1295: N/A City Secretary: �It�,a.a-rxa % � By: J Name: Jannette Goodall Title: Ciry Secretary onq4 4 fr FORT n�A 0 �Oo�° ��9�v I.g dQ *o�o d CdIln nEop464d C�] �� [y/,1�:� �[K�7:7 �7 C«] ��'[�� �[y:� � ��1:�'1 FT. WORTH, TX Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 Page 3 of 6 EXHIBIT A-2 Motorola Solutions Software License Agreement (Attached) Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 Page 4 of 6 Software License Agreement This Software License Agreement (this "SLA") is subject to, and governed by, the terms of the Motorola Solutions Customer Agreement or other agreement ("MCA") to which it is attached. Capitalized terms used in this SLA, but not defined herein, will have the meanings set forth in the MCA. Section 1. Agreement. This SLA governs Customer's use of Licensed Software and Software-as-a-Service from Motorola, as applicable, and is an integral part of the Parties' Agreement. Section 2. Licensed Software License and Restrictions. 2.1. Licensed Software License. Subject to Customer's and its Authorized Users' compliance with the Agreement (including payment terms), Motorola hereby grants Customer and its Authorized Users a limited, non-transferable, non-sublicensable, and non-exclusive license to use the Licensed Software identified in a Proposal, in the code format provided only, and the associated Documentation, solely in connection with the Equipment provided by Motorola or authorized Customer-Provided Equigreementment (as applicable, the "Designated Products") and solely for Customer's internal business purposes. Unless otherwise stated in an Addendum or the Proposal, the foregoing license grant will be limited to the number of licenses set forth in the applicable Proposal. Licensed Software embedded as firmware on a Designated Product will be licensed for the life of the applicable Designated Product. Except as otherwise permitted in an applicable Addendum or Proposal, Customer may install, access, and use Licensed Software only in Customer's owned or controlled facilities, including any authorized mobile sites; provided, however, that Authorized Users using authorized mobile or handheld devices may also log into, access, or use the Licensed Software remotely from any location. The grant of license contemplated herein shall not survive termination due to breach of the license terms by Customer, including Customer's Authorized Users 2.2. �tomer Restrictions. Customers and Authorized Users will comply with the applicable Documentation and the copyright laws of the United States and all other relevant jurisdictions (including the copyright laws where Customer uses the Subscription Services) in connection with their use of the Subscription Services. Customers and Authorized Users will comply with the applicable Documentation in connection with their use of the Products. Customer and its Authorized Users will comply with Motorola's Accentable Use Policv. 2.3. Co�. Customer may make a reasonable number of backup copies of the Licensed Software. Customer may make as many copies of the Documentation reasonably required for the internal use of the Licensed Software during such Licensed Software's license term. Unless the Licensed Software is available to the general public, or otherwise authorized by Motorola in writing, Customer will not, and will not enable or allow any third party to: (a) install a licensed copy of the Licensed Software on more than one (1) unit of a Designated Product; or (b) copy onto or transfer Licensed Software installed in a unit of a Designated Product onto another device. Customer may temporarily transfer Licensed Software installed on a Designated Product to another device if the Designated Product is inoperable or malfunctioning, if Customer provides written notice to Motorola of the temporary transfer and identifies the device on which the Licensed is transferred. Temporary transfer of the Licensed Software to another device must be discontinued when the original Designated Product is returned to operation and the Licensed Software must be removed from the other device. Customer must provide prompt written notice to Motorola at the time the temporary transfer is discontinued. 2.4. User Credentials. If applicable, Motorola will provide Customer with administrative user credentials for the Licensed Software including, if applicable, the Software-as-a-Service, and Customer will ensure such administrative user credentials are accessed and used only by Customer's employees with training on their proper use. Customer will protect, and will cause its Authorized Users to protect, the confidentiality and security of all user credentials, including any administrative user credentials, and maintain user credential validity, including by updating passwords. Customer will be liable for any use of the Licensed Motorola Solutions, Inc US MCA v2.1 4.9.2025 Software through such user credential (including through any administrative user credentials), including any changes made to the Licensed Software, Software-as-a-Service, or issues or user impact arising therefrom. To the extent Motorola provides Services to Customer in order to help resolve issues resulting from changes made through user credentials, including through any administrative user credentials, or issues otherwise created by Authorized Users, such Services will be billed to Customer on a time and materials basis, and Customer will pay all invoices in accordance with the payment terms of the MCA. Section 3. Software Systems and SaaS Products - Applicable Terms and Conditions 3.1. CAD and Records Products. In the event Customer purchases any Computer Aided Dispatch ("CAD") or Records Products under the Agreement Customer acknowledges and agrees that the licenses granted by Motorola under this SLA to CAD and Records Products for on-premises Software Systems are conditioned upon Customer purchasing Maintenance and Support Services for such Products during the term of the applicable license. If at any time during the term of any such license, Customer fails to purchase associated Maintenance and Support Services (or pay the fees for such Services), Motorola will have the right to terminate or suspend the software licenses for CAD and Record Products. 3.2. SaaS. 3.2.1. Data Storaae. Motorola will determine, in its sole discretion, the location of stored content for SaaS Products. All data, replications, and backups will be stored at a location in the United States for Customers in the United States. 3.2.2. Data Retrieval. SaaS Products will leverage different types of storage to optimize software, as determined in Motorola's sole discretion. For multimedia data, such as videos, pictures, audio files, Motorola will, in its sole discretion, determine the type of storage medium used to store the content. The type of storage and medium selected by Motorola will determine the data retrieval speed. Access to content in archival storage may take up to twenty-four (24) hours to be viewable. 3.2.3. Maintenance. Scheduled maintenance of SaaS Products will be performed periodically. Motorola will make commercially reasonable efforts to notify customers one (1) week in advance of any such maintenance. Unscheduled and emergency maintenance may be required from time to time. Motorola will make commercially reasonable efforts to notify customers of any unscheduled or emergency maintenance twenty-four (24) hours in advance. Section 4. Term. 4.1. Term. The term of this SLA (the "SLA Term") will commence upon the Effective Date of the MCA. 4.2. Termination. Notwithstanding the termination provisions of the MCA, Motorola may terminate this SLA (and any Agreements hereunder) immediately upon notice to Customer if Customer breaches Section 2 — Licensed Software License and Restrictions of this SLA; any other provision related to Licensed Software license scope or restrictions set forth in a Proposal, EULA, Acceptable Use Policy, or other applicable Addendum; or Motorola determines that Customer's use of a SaaS Product poses, or may pose, a security or other risk or adverse impact to any SaaS Product, Motorola, Motorola's systems, or any third party (including other Motorola customers). Upon termination or expiration of the SLA Term, all Motorola obligations under this SLA (including with respect to Equipment and Licensed Software delivered hereunder) will terminate. If Customer desires to purchase additional Services in connection with such Equipment or Licensed Software, Customer may enter into a separate Addendum with Motorola, governing such Services. 4.3. Customer acknowledges that Motorola made a considerable investment of resources in the development, marketing, and distribution of the Licensed Software, SaaS Products, and Documentation, and that Customer's breach of the SLA will result in irreparable harm to Motorola for which monetary damages would be inadequate. If Customer breaches this SLA, in addition to termination, Motorola will be entitled to all available remedies at law or in equity (including immediate injunctive relief). Motorola Solutions, Inc US MCA v2.1 4.9.2025 Section 5. Warranty 5.1. Motorola Licensed Software Warrantv. Unless otherwise stated in the License Agreement, for a period of ninety (90) days commencing upon the delivery of Motorola-owned Licensed Software, Motorola represents and warrants that such Licensed Software, when used in accordance with the Documentation and the Agreement, will be free from reproducible defects that prevent operation of features critical to the primary functionality or successful operation of the Motorola-developed Licensed Software (as determined by Motorola) 5.2. As Customer's sole and exclusive remedy for any breach of the Motorola Licensed Software Warranty, Motorola will use commercially reasonable efforts to remedy the material defect in the applicable Licensed Software; provided, however, that if Motorola does not remedy such material defect within a reasonable time, then at Motorola's sole option, Motorola will either replace the defective Licensed Software with functionally-equivalent software, provide substitute software to Customer, or terminate the applicable software license and refund any paid license fees to Customer on a pro-rata basis. 5.3. For clarity, the Motorola Licensed Software Warranty applies only to the most current version of the Licensed Software issued by Motorola, and issuance of updated versions of any Licensed Software does not result in a renewal or extension of the Motorola Licensed Software Warranty beyond the ninety (90) day warranty period. 5.4. SaaS. SaaS Products do not qualify for the Motorola Licensed Software Warranty above. 5.5. WARRANTY DISCLAIMER. EXCEPT AS PROVIDED ABOVE, AND TO THE MAXIMUM EXTENT PROVIDED BY LAW, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED SOFTWARE AND SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE AND ACCURACY IS WITH YOU AND MOTOROLA AND ITS SUPPLIERS AND LICENSORS PROVIDE THE LICENSED SOFTWARE "AS-IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES OR CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF: (A) MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) ACCURACY OR COMPLETENESS OF RESPONSES, RESULTS, OR INFORMATIONAL CONTENT; (C) WORKMANLIKE EFFORT; (D) CORRESPONDENCE TO DESCRIPTION; (E) TITLE OR NON-INFRINGEMENT OR NON-MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; (F) CUSTOM OR TRADE; (G) QUIET ENJOYMENT; OR (H) SYSTEM INTEGRATION. MOTOROLA MAKES NO WARRANTY THAT ANY PORTION OF THE SOFTWARE OR SERVICES WILL OPERATE ERROR-FREE, FREE OF ANY SECURITY DEFECTS, OR IN AN UNINTERRUPTED MANNER. MOTOROLA SHALL NOT BE RESPONSIBLE FOR PROBLEMS CAUSED BY CHANGES IN THE OPERATING CHARACTERISTICS OF THE DEVICE(S) UPON WHICH THE SOFTWARE IS OPERATING, OR FOR PROBLEMS IN THE INTERACTION OF THE SOFTWARE AND SERVICES WITH NON-MOTOROLA MATERIALS. MOTOROLA NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON PURPORTING TO ACT ON ITS BEHALF TO MODIFY OR TO CHANGE THIS WARRANTY, NOR TO ASSUME FOR MOTOROLA ANY OTHER WARRANTY OR LIABILITY CONCERNING THE SOFTWARE AND SERVICES. THE WARRANTY MADE BY MOTOROLA MAY BE VOIDED BY ABUSE OR MISUSE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS UNDER MANDATORY LAW THAT VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY. Section 6. Copyright Notices. The existence of a copyright notice on any Licensed Software will not be construed as an admission or presumption of publication of the Licensed Software or public disclosure of any trade secrets associated with the Licensed Software. Section 7. Survival. The following provisions will survive the expiration or termination of this SLA for any reason: Section 2— Licensed Software License and Restrictions; Section 3-- Software Systems and SaaS Products - Applicable Terms and Conditions; Section 4— Term; Section 5.5 Warranty Disclaimer; and Section 7 — Survival. Motorola Solutions, Inc US MCA v2.1 4.9.2025 Exhibit A-3 Motorola Solutions Data Processing Addendum - U.S. (Attached) Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 Page 5 of 6 Motorola Solutions Data Processing Addendum - U.S. This Data Processing Addendum, including its Schedules and Annexes ("DPA"), forms part of the Motorola Solutions Customer Agreement or other underlying agreement governing the relationship of the parties ("Agreement") to reflect the parties' agreement with regard to the Processing of Customer Data, which may include Personal Data. In the event of a conflict between this DPA, the Agreement or any Schedule, Annex or other addenda to the Agreement, including a prior DPA, this DPA will prevail. Definitions. To the extent the Agreement provides definitions for the terms defined in this Section 1, the definitions of this Section 1 will apply to this DPA and the definitions of the Agreement will apply to the Agreement. "Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Regulatory frameworks may differ in their respective naming conventions and therefore may refer to a Controller as a Business or otherwise. "Customer Data" means data including images, text, videos, and audio, that are provided to Motorola by, through, or on behalf of Customer and its Authorized Users or their end users, through the use of the Products and Services. Customer Data does not include Customer Contact Data, Service Use Data, other than that portion comprised of Personal Information, or Third Party Data. "Customer Contact Data" means data Motorola collects from Customer for contact purposes, including, without limitation, contract fulfillment, marketing, advertising, licensing, and sales activities. "Data" means collectively Motorola Data and Customer Data, including any Personal Data included therein. "Data Protection Laws and Policies" means all applicable corporate, state and local, federal and international laws, standards, guidelines, policies, regulations and procedures applicable to Supplier or Motorola pertaining to data security, confidentiality, privacy, and breach notification, as amended "Data Subjects" means the identified or identifiable person to whom Personal Data relates. "Metadata" means data that describes other data. "Motorola Data" means data owned by Motorola and made available to Customer in connection with the Products and Services. "Personal Data" or "Personal Information" means any information relating to an identified or identifiable natural person transmitted to Motorola by, through, or on behalf of Customer and its Authorized Users or their end users as part of Customer Data. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. "Process" or "Processing" means any operation or set of operations which is performed on Customer Data, which may include Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, copying, analyzing, caching, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. "Processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller. Processors act on behalf of the relevant Controller and under their authority. In doing so, they serve the Controller's interests rather than their own. Regulatory frameworks may differ in their respective naming conventions and therefore may refer to a Processor as a"Service Provider" or otherwise. "Security Incident" means a confirmed or reasonably suspected accidental or unlawful destruction, loss, alteration or disclosure of, or access to Customer Data, which may include Personal Data, while processed by Motorola. "Service Use Data" means data generated about the use of the Products and Services through Customer's use or Motorola's support of the Products and Services, which may include Metadata, Personal Data, product performance and error information, activity logs, and date and time of use. "Sub-processor" means other Processors engaged by Motorola to Process Customer Data which may include Personal Data. "Third Party Data" means information obtained by Motorola from publicly available sources or its third party content providers and made available to Customer through the Products or Services. "Users" means Customer's employees, contractors, agents, customers and end-users who are authorized to use the Services to access or receive Data. Motorola or customer (as determined by Motorola) will be responsible for all User identification and password change management. 2. Processing of Customer Data 2.1. Roles of the Parties. The Parties agree that with regard to the Processing of Personal Data hereunder, Customer is the Controller and Motorola is the Processor who may engage Sub-processors pursuant to the requirements of Section 6 entitled "Sub-processors" below. 2.2. Motorola's Processing of Customer Data. Motorola and Customer agree that Motorola may only use and Process Customer Data, including the Personal Information embedded in Service Use Data, in accordance with applicable law and Customer's documented instructions for the following purposes: (i) to perform Services and provide Products under the Agreement; (ii) analyze Customer Data to operate, maintain, manage, and improve Motorola products and services; and (iii) create new products and services. Customer agrees that its Agreement (including this DPA), along with the Product and Service Documentation and Customer's use 2 and configuration of features in the Products and Services, are Customer's complete and final documented instructions to Motorola for the processing of Customer Data. Any additional or alternate instructions will be agreed to according to the process for amending Customer's Agreement. Customer represents and warrants to Motorola that Customer's instructions, including appointment of Motorola as a Processor or Sub-processor, have been authorized by the relevant controller. Customer Data may be processed by Motorola at any of its global locations and/or disclosed to Sub-processors. It is Customer's responsibility to notify Authorized Users of Motorola's collection and use of Customer Data, and to obtain any required consents, provide all necessary notices, and meet any other applicable legal requirements with respect to such collection and use. Customer represents and warrants to Motorola that it has complied with the terms of this provision. 2.2.1. Additional Products and Services. In the event, Customer purchases additional Products and Services that integrate with the previously purchased Products and Services, Customer Data may be processed at additional locations around the world and by Sub-processors utilized in connection with the additional Products and Services. Identification of Sub-processors utilized by Motorola Solutions can be found at Motorola Sub-Processors or Annex III attached hereto. 2.3. Details of Processing. The subject-matter of Processing of Personal Data by Motorola hereunder, the duration of the Processing, the categories of Data Subjects and types of Personal Data are set forth on Annex I to this DPA. 2.4. Disclosure of Processed Data. Motorola will not disclose to or share any Customer Data with any third party except to Motorola's Sub-processors, suppliers and channel partners as necessary to provide the products and services unless permitted under this Agreement, authorized by Customer or required by law. In the event a government or supervisory authority demands access to Customer Data, to the extent allowable by law, Motorola will provide Customer with notice of receipt of the demand to provide sufficient time for Customer to seek appropriate relief in the relevant jurisdiction. In all circumstances, Motorola retains the right to comply with applicable law. Motorola will ensure that its personnel are subject to a duty of confidentiality, and will contractually obligate its Sub-processors to a duty of confidentiality, with respect to the handling of Customer Data and any Personal Data contained in Service Use Data. 2.5. Customer's Obligations. Customer is solely responsible for its compliance with all Data Protection Laws and establishing and maintaining its own policies and procedures to ensure such compliance. Customer will not use the products and services in a manner that would violate applicable Data Protection Laws. Customer will have sole responsibility for (i) the lawfulness of any transfer of Personal Data to Motorola, (ii) the accuracy, quality, and legality of Personal Data provided to Motorola; (iii) the means by which Customer acquired Personal Data, and (iv) the provision of any required notices to, and obtaining any necessary acknowledgements, authorizations or consents from Data Subjects. Customer takes full responsibility to keep the amount of Personal Data provided to Motorola to the minimum necessary for Motorola to perform in accordance with the Agreement. 2.6. Customer Indemnitv. To the extent permitted by applicable law, Customer will defend, indemnify, and hold Motorola and its subcontractors, Sub-processors, subsidiaries and other 3 affiliates harmless from and against any and all damages, losses, liabilities, and expenses (including reasonable fees and expenses of attorneys) arising from any actual or threatened third-party claim, demand, action, or proceeding arising from or related to Customer's failure to comply with its obligations under this DPA and/or applicable Data Protection Laws. Motorola will give Customer prompt, written notice of any claim subject to the foregoing indemnity. Motorola will, at its own expense, cooperate with Customer in its defense or settlement of the claim. 3. Service Use Data. Except to the extent that it is Personal Information, Customer understands and agrees that Motorola may collect and use Service Use Data for its own purposes, provided that such purposes are compliant with applicable Data Protection Laws. Service Use Data may be processed by Motorola at any of its global locations and/or disclosed to Sub-processors. 4. Third-Party Data and Motorola Data. Motorola Data and Third Party Data may be available to Customer through the products and services. Customer and its Authorized Users may use the Motorola Data and Third Party Data as permitted by Motorola and the applicable third-party data provider, as described in the Agreement or applicable addendum. Unless expressly permitted in the Agreement or applicable addendum, Customer will not, and will ensure its Authorized Users will not: (a) use the Motorola Data or Third-Party Data for any purpose other than Customer's internal business purposes or disclose the data to third parties; (b) "white label" such data or otherwise misrepresent its source or ownership, or resell, distribute, sublicense, or commercially exploit the data in any manner; (c) use such data in violation of applicable laws ;(d) use such data for activities or purposes where reliance upon the data could lead to death, injury, or property damage; (e) remove, obscure, alter, or falsify any marks or proprietary rights notices indicating the source, origin, or ownership of the data; or (f) modify such data or combine it with Customer Data or other data or use the data to build databases. Additional restrictions may be set forth in the Agreement. Any rights granted to Customer or Authorized Users with respect to Motorola Data or Third-Party Data will immediately terminate upon termination or expiration of the applicable addendum, order or the Agreement. Further, Motorola or the applicable Third Party Data provider may suspend, change, or terminate Customer's or any Authorized User's access to Motorola Data or Third-Party Data if Motorola or such Third Party Data provider believes Customer's or the Authorized User's use of the data violates the Agreement, applicable law or by Motorola's agreement with the applicable Third Party Data provider. Upon termination of Customer's rights to use of any Motorola Data or Third-Party Data, Customer and all Authorized Users will immediately discontinue use of such data, delete all copies of such data, and certify such deletion to Motorola. Notwithstanding any provision of the Agreement to the contrary, Motorola has no liability for Third-Party Data or Motorola Data available through the Products and Services. Motorola and its Third Party Data providers reserve all rights in and to Motorola Data and Third-Party Data not expressly granted in the Agreement or applicable order.. 5. Motorola as a Controller or Joint Controller. In all instances where Motorola acts as a Controller it will comply with the applicable provisions of the Motorola Privacy Statement at Motorola Privacv Statement as each may be updated from time to time. Motorola holds all Customer Contact Data as a Controller and will Process such Customer Contact Data in accordance with the Motorola Privacy Statement. In instances where Motorola is acting as a Joint Controller with Customer, the Parties will enter into a separate addendum to the Agreement to allocate the respective roles as joint controllers. 6. Sub-processors. C! 6.1. Use of Sub-processors. Customer agrees that Motorola may engage Sub-processors who in turn may engage Sub-processors to Process Personal Data in accordance with the DPA. A current list of Sub-processors is set forth at Motorola Sub-Processors or Annex III, if Annex III has been completed. When engaging Sub-processors, Motorola will enter into agreements with the Sub-processors to bind them to obligations which are substantially similar or more stringent than those set out in this DPA. 6.2. Changes to Sub-processing. The Customer hereby consents to Motorola engaging Sub-processors to process Customer Data provided that: (i) Motorola will use its reasonable endeavors to provide at least 10 days' prior notice of the addition or removal of any Sub-processor, which may be given by posting details of such addition or removal at Motorola Sub-Processors; (ii) Motorola imposes data protection terms on any Sub-processor it appoints that protect the Customer Data to the same standard provided for by this DPA; and (iii) Motorola remains fully liable for any breach of this clause that is caused by an act, error or omission of its Sub-processor(s). The Customer may object to Motorola's appointment or replacement of a Sub-processor prior to its appointment or replacement, provided such objection is based on reasonable grounds relating to data protection. In such event, Motorola will either appoint or replace the Sub-processor or, if in Motorola's discretion this is not feasible, the Customer may terminate this Agreement and receive a pro-rata refund of any prepaid service or support fees as full satisfaction of any claim arising out of such termination. 6.3. Data Subject Requests. Motorola will, to the extent legally permitted, promptly notify Customer if it receives a request from a Data Subject, including without limitation requests for access to, correction, amendment, transport or deletion of such Data Subject's Personal Data and, to the extent applicable, Motorola will provide Customer with commercially reasonable cooperation and assistance in relation to any complaint, notice, or communication from a Data Subject. Customer will respond to and resolve promptly all requests from Data Subjects which Motorola provides to Customer. Customer will be responsible for any reasonable costs arising from Motorola's provision of such assistance under this Section. 7. Data Transfers Motorola agrees that it will not make transfers of Personal Data under this Agreement from one jurisdiction to another unless such transfers are performed in compliance with this DPA and applicable Data Protection Laws. Motorola agrees to enter into appropriate agreements with its affiliates and Sub-processors, which will permit Motorola to transfer Personal Data to its affiliates and Sub-processors. Motorola also agrees to assist the Customer in entering into agreements with its affiliates and Sub-processors if required by applicable Data Protection Laws for necessary transfers. 8. Security. Motorola will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks posed by the Processing of Customer Data which may include Personal Data. The appropriate technical and organizational measures implemented by Motorola are set forth in Annex II. 9. Security Incident Notification. If Motorola becomes aware of a Security Incident, then Motorola will (i) notify Customer of the Security Incident without undue delay, (ii) investigate the Security Incident and apprise Customer of the details of the Security Incident and (iii) take commercially reasonable steps to stop any ongoing loss of Customer Data including Personal Data due to the Security Incident if in the control of Motorola. Notification of a Security Incident will not be construed as an acknowledgement or admission by Motorola of any fault or liability in 5 connection with the Security Incident. Motorola will make reasonable efforts to assist Customer in fulfilling Customer's obligations under Data Protection Laws to notify the relevant supervisory authority and Data Subjects about such incident. Notwithstanding the foregoing, If Motorola becomes aware of a Security Incident that involves Customer Data which is Personal Data, Motorola shall provide notice to Customer, law enforcement, applicable regulators and affected individuals if required under applicable laws and regulations. 10. Data Retention and Deletion. Except for anonymized Customer Data, as described above, or as otherwise provided under the Agreement, Motorola deletes all Customer Data ninety (90) days following termination or expiration of the Agreement or the applicable Addendum or Ordering Document unless otherwise required to comply with applicable law. Notwithstanding the foregoing, Motorola will retain the Customer Data for at least thirty (30) days following such termination or expiration to accommodate a request by Customer for the Customer Data. If, within such thirty (30) day period, Customer requests (in writing), Motorola will make Customer Data available to Customer for export or download for a period of thirty (30) days. Motorola has no obligation to retain such Customer Data beyond such thirty (30) day period. Subject to Section 12.3 regarding CJIS Data, Motorola may delete any Service Use Data upon termination or expiration of the Agreement or the applicable Addendum or Ordering Document. 11. Audit Rights 11.1 Periodic Audit. Motorola will allow Customer to perform an audit of reasonable scope and duration of Motorola operations relevant to the Products and Services purchased under the Agreement, at Customer's sole expense, for verification of compliance with the technical and organizational measures set forth in Annex II if (i) Motorola notifies Customer of a Security Incident that results in actual compromise to the Products and/or Services purchased; or (ii) if Customer reasonably believes Motorola is not in compliance with its security commitments under this DPA, or (iii) if such audit is legally required by the Data Protection Laws. Any audit will be conducted in accordance with the procedures set forth in Section 11.3 of this DPA and may not be conducted more than one time per year. Unless mandated by law or court order, no audits are allowed within a data center for security and compliance reasons. Motorola will, in no circumstances, provide Customer with the ability to audit any portion of its software, products, and services which would be reasonably expected to compromise the confidentiality of any third party's information or Personal Data. 11.2 Satisfaction of Audit Request. Upon receipt of a written request to audit, and subject to Customer's agreement, Motorola may satisfy such audit request by providing Customer with a confidential copy of Motorola's most recent applicable third party security review performed by a nationally recognized independent third party auditor, such as a SOC2 Type II report or ISO 27001 and 27701 certification, in order that Customer may reasonably verify Motorola's compliance with industry standard information security and privacy frameworks.. 11.3 Audit Process. Customer will provide at least sixty days (60) days prior written notice to Motorola of a request to conduct the audit described in Section 11.1. All audits will be conducted during normal business hours, at applicable locations or remotely, as designated by Motorola. Audit locations, if not remote will generally be those location(s) where Customer Data is accessed, or Processed, excluding data centers. The audit will not unreasonably interfere 0 with Motorola's day to day operations. An audit will be conducted at Customer's sole cost and expense and subject to the terms of the confidentiality obligations set forth in the Agreement. Before the commencement of any such audit, Motorola and Customer will mutually agree upon the time, and duration of the audit. Motorola will provide reasonable cooperation with the audit, including providing the appointed auditor a right to review, but not copy, Motorola security information or materials provided such auditor has executed an appropriate non-disclosure agreement. Motorola's policy is to share methodology and executive summary information, not raw data or private information. Customer will, at no charge, provide to Motorola a full copy of all findings of the audit. 12. Regulation Specific Terms 12.1. HIPAA Business Associate. If Customer is a"covered entity" or a"business associate" and includes "protected health information" in Customer Data as those terms are defined in 45 CFR § 160.103, execution of the Agreement includes execution of the Motorola HIPAA Business Associate Agreement Addendum ("BAA"). Customer may opt out of the BAA by sending the following information to Motorola in a written notice under the terms of the Customer's Agreement: "Customer and Motorola agree that no Business Associate Agreement is required. Motorola is not a Business Associate of Customer's, and Customer agrees that it will not share or provide access to Protected Health Information to Motorola or Motorola's sub-processors." 12.2. FERPA. If Customer is an educational agency or institution to which regulations under the Family Educational Rights and Privacy Act, 20 U.S.C. § 1232g (FERPA), apply, Motorola acknowledges that for the purposes of the DPA, Motorola is a"school official" with "legitimate educational interests" in the Customer Data, as those terms have been defined under FERPA and its implementing regulations, and Motorola agrees to abide by the limitations and requirements imposed by 34 CFR 99.33(a) on school officials. Customer understands that Motorola may possess limited or no contact information for Customer's students and students' parents. Consequently, Customer will be responsible for obtaining any parental consent for any end user's use of the Online Service that may be required by applicable law and to convey notification on behalf of Motorola to students (or, with respect to a student under 18 years of age and not in attendance at a post-secondary institution, to the student's parent) of any judicial order or lawfully-issued subpoena requiring the disclosure of Customer Data in Motorola's possession as may be required under applicable law. 12.3. CJIS. Motorola agrees to support the Customer's obligation to comply with the Federal Bureau of Investigation Criminal Justice Information Services (CJIS) Security Policy and will comply with the terms of the CJIS Security Addendum for the Term of this Agreement. Customer hereby consents to allow Motorola "screened" personnel as defined by the CJIS Security Policy to serve as an authorized "escort" within the meaning of CJIS Security Policy for escorting unscreened Motorola personnel that require access to unencrypted Criminal Justice Information for purposes of Tier 3 support (e.g. troubleshooting or development resources). In the event Customer requires access to Service Use Data for its compliance with the CJIS Security Policy, Motorola will make such access available following Customer's request. Notwithstanding the foregoing, in the event the Agreement or applicable ordering document terminates, Motorola will carry out deletion of Customer Data in compliance with Section 10 herein and may likewise delete Service Use Data within the time frame specified therein. To the extent Customer objects to deletion of its Customer Data or Service Use Data and seeks retention for a longer period, it will provide written notice to Motorola prior to expiration of the 90 day period for data retention to arrange return of the Customer Data and retention of the Service Use Data for a specified longer period of time. 7 12.4 CCPA / CPRA. If Motorola is Processing Personal Data within the scope of the California Consumer Protection Act ("CCPA") and/or the California Privacy Rights Act ("CPRA") (collectively referred to as the "California Privacy Acts"), Customer acknowledges that Motorola is a"Service Provider" within the meaning of California Privacy Acts. Motorola will process Customer Data and Personal Data on behalf of Customer and, not retain, use, or disclose that data for any purpose other than for the purposes set out in this DPA and as permitted under the California Privacy Acts, including under any "sale" exemption. In no event will Motorola sell any such data, nor will M. If a California Privacy Act applies, Personal Data will also include any data identified with the California Privacy Act or Act's definition of personal data. Motorola shall provide Customer with notice should it determine that it can no longer meet its obligations under the California Privacy Acts, and the parties agree that, if appropriate and reasonable, Customer may take steps necessary to stop and remediate unauthorized use of the impacted Personal Data. 12.5 Data Protection Laws. Motorola will comply with its obligations under the applicable legislation, and shall make available to Customer all information in its possession necessary to demonstrate compliance with obligations in accordance with such legislation. 12.6 Motorola Contact. If Customer believes that Motorola is not adhering to its privacy or security obligations hereunder, Customer will contact the Motorola Data Protection Officer at Motorola Solutions, Inc., 500 W. Monroe, Chicago, IL USA 90661-3618 or at qrivacv1(c�motorolasolutions.com. Motorola Solutions, Inc. gy: /�u�-��1�_ Name: Aneesh Shah Title: Director, SaaS Renewals Date: 12/29/2025 Customer: � c�ty of Fort wonn � B�� G��.Gi�r����:;3-4�:CS-.'. Name: Dianna Giordano Title: Assistant City Manager Date: O1/22/2026 : ANNEXI DESCRIPTION OF TRANSFER Categories of data subjecfs whose personal dafa is transferred Data subjects include the data exporter's representatives and end-users including employees, contractors, collaborators, and customers of the data exporter. Data subjects may also include individuals attempting to communicate or transfer personal information to users of the services provided by data importer. Motorola acknowledges that, depending on Customer's use of the Online Service, Customer may elect to include personal data from any of the following types of data subjects in the Customer Data: • Employees, contractors, and temporary workers (current, former, prospective) of data exporter; • Dependents of the above; • Data exporter's collaborators/contact persons (natural persons) or employees, contractors or temporary workers of legal entity collaborators/contact persons (current, prospective, former); • Users (e.g., customers, clients, patients, visitors, etc.) and other data subjects that are users of data exporter's services; • Partners, stakeholders or individuals who actively collaborate, communicate or otherwise interact with employees of the data exporter and/or use communication tools such as apps and websites provided by the data exporter; • Stakeholders or individuals who passively interact with data exporter (e.g., because they are the subject of an investigation, research or mentioned in documents or correspondence from or to the data exporter); • Minors; or • Professionals with professional privilege (e.g., doctors, lawyers, notaries, religious workers, etc.). Categories of personal dafa transferred 0 Customer's use of the Products and Services, Customer may elect to include personal data from any of the following categories in the Customer Data: • Basic personal data (for example place of birth, street name, and house number (address), Agreemental code, city of residence, country of residence, mobile phone number, first name, last name, initials, email address, gender, date of birth), including basic personal data about family members and children; • Authentication data (for example user name, password or PIN code, security question, audit trail); • Contact information (for example addresses, email, phone numbers, social media identifiers; emergency contact details); • Unique identification numbers and signatures (for example Social Security number, bank account number, passport and ID card number, driver's license number and vehicle registration data, IP addresses, employee number, student number, patient number, signature, unique identifier in tracking cookies or similar technology); • Pseudonymous identifiers; • Financial and insurance information (for example insurance number, bank account name and number, credit card name and number, invoice number, income, type of assurance, payment behavior, creditworthiness); • Commercial Information (for example history of purchases, special offers, subscription information, payment history); • Biometric Information (for example DNA, fingerprints and iris scans); • Location data (for example, Cell ID, geo-location network data, location by start call/end of the call. Location data derived from use of wifi access points); • Photos, video, and audio; • Internet activity (for example browsing history, search history, reading, television viewing, radio listening activities); • Device identification (for example IMEI-number, SIM card number, MAC address); • Profiling (for example based on observed criminal or anti-social behavior or pseudonymous profiles based on visited URLs, click streams, browsing logs, IP-addresses, domains, apps installed, or profiles based on marketing preferences); • HR and recruitment data (for example declaration of employment status, recruitment information (such as curriculum vitae, employment history, education history details), job and position data, including worked hours, assessments and salary, work permit details, availability, terms of employment, tax details, payment details, insurance details and location, and organizations); 10 • Education data (for example education history, current education, grades and results, highest degree achieved, learning disability); • Citizenship and residency information (for example citizenship, naturalization status, marital status, nationality, immigration status, passport data, details of residency or work permit); • Information processed for the perFormance of a task carried out in the public interest or in the exercise of an official authority; • Special categories of data (for example racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, data concerning a natural person's sex life or sexual orientation, or data relating to criminal convictions or offenses); or • Any other personal data identified under applicable law or regulation. Sensitive data transferred To the extent that a solution sold under an Agreement requires the processing of sensitive personal information, it will be restricted to the minimum processing necessary for the solution functionality and be subject to technical security measures appropriate to the nature of the information. The frequency of the transfer Data may be transferred on a continuous basis during the term of the Agreement or other agreement to which this DPA applies. Nature of the processing The nature, scope and purpose of processing personal data is to carry out performance of Motorola's obligations with respect to provision of the Products and Services purchased under the Agreement and applicable ordering documents. The data importer utilizes a global network of data centers and management/support facilities, and processing may take place in any jurisdiction where data importer or its Sub-processors utilize such facilities. Purpose(s) of the data transfer and further processing The nature, scope and purpose of processing personal data is to carry out performance of Motorola's obligations with respect to provision of the Products and Services purchased under the Agreement and applicable ordering documents. The data importer utilizes a global network of data centers and management/support facilities, and processing may take place in any jurisdiction where data importer or its Sub-processors utilize such facilities 11 The period for which the personal data will be retainedData retention is governed by Section 10 of this Data Processing Addendum For transfers to (sub ) processors, also specify subject matter, nature and duration of the processing Transfers to Sub-processors will only be for carrying out the performance of Motorola's obligations with respect to provision of the Products and Services purchased under the Agreement and applicable ordering documents. The data importer utilizes a global network of data centers and management/support facilities, and processing may take place in any jurisdiction where data importer or its Sub-processors utilize such facilities. In accordance with the DPA, the data exporter agrees the data importer may hire other companies to provide limited services on data importer's behalf, such as providing customer support. Any such Sub-processors will be permitted to obtain Customer Data only to deliver the services the data importer has retained them to provide, and they are prohibited from using Customer Data for any other purpose. 12 ANNEX II TECHNICAL AND ORGANIZATIONAL MEASURES INCLUDING TECHNICAL AND ORGANIZATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA Measures of pseudonymisation and encryption of personal dafa Where technically feasible and when not impacting services provided: Motorola Solutions minimizes the data it collects to information it believes is necessary to communicate, provide, and support products and services and information necessary to comply with legal obligations. Motorola Solutions encrypts data in transit and at rest. Motorola Solutions pseudonymizes and limits administrative accounts that have access to reverse pseudonymisation. Measures for ensuring ongoing confidenfiality, integrity, availability and resilience of processing systems and services In order to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services, Motorola Solutions Information Protection policy mandates the institutionalization of information protection throughout solution development and operational lifecycles. Motorola Solutions maintains dedicated security teams for its internal information security and its products and services. Its security practices and policies are integral to its business and mandatory for all Motorola Solutions employees and contractors. The Motorola Chief Information Security Officer maintains responsibility and executive oversight for such policies, including formal governance, revision management, personnel education and compliance. Motorola Solutions generally aligns its information security practices to the NIST Cybersecurity Framework as well as ISO 27001. Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident Motorola's availability and backup strategy is designed to ensure replication and fail-over protections in the event of a physical or technical incident. Personal Data is backed up and maintained using at least industry standard methods Securitv Incident Procedures. Motorola maintains a global incident response plan to address any physical or technical incident in an expeditious manner. Motorola maintains a record of security breaches with a description of the breach, the time period, the consequences of the breach, the name of the reporter, and to whom the breach was reported, and the procedure for recovering data. For each security breach that is a Security Incident, notification will be made in accordance with the Security Incident Notification section of this DPA. Business Continuitv and Disaster Preqaredness. Motorola maintains business continuity and disaster preparedness plans for critical functions and systems within Motorola's control that support the products and services purchased under the Agreement in order to avoid services disruptions and minimize recovery risks. 13 Processes for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures in order to ensure the security of the processing Motorola periodically evaluates its processes and systems to ensure continued compliance with obligations imposed by law, regulation or contract with respect to the confidentiality, integrity, availability, and security of Customer Data, including Personal Information. Motorola documents the results of these evaluations and any remediation activities taken in response to such evaluations. Motorola periodically has third party assessments performed against applicable industry standards, such as ISO 27001, 27017, 27018 and 27701. Measures for user identification and authorisation Identification and Authentication. Motorola uses industry standard practices to identify and authenticate users who attempt to access Motorola information systems. Where authentication mechanisms are based on passwords, Motorola requires that the passwords are at least twelve characters long and are changed regularly. Motorola uses industry standard password protection practices, including practices designed to maintain the confidentiality and integrity of passwords when they are assigned, distributed, and during storage. Access Policv and Administration. Motorola maintains a record of security privileges of individuals having access to Customer Data, including Personal Information. Motorola maintains appropriate processes for requesting, approving and administering accounts and access privileges in connection with the Processing of Customer Data. Only authorized personnel may grant, alter or cancel authorized access to data and resources. Where an individual has access to systems containing Customer Data, the individuals are assigned separate, unique identifiers. Motorola deactivates authentication credentials on a periodic basis. Measures for the protection of data during transmission Data is generally encrypted during transmission within the Motorola managed environments. Encryption in transit is also generally required of any Sub-processors. Further, protection of data in transit is achieved through the access controls, physical and environmental security, and personnel security described throughout this Annex II. Measures for the protection of data during storage Data is generally encrypted during storage within the Motorola managed environments. Encryption in storage is also generally required of any Sub-processors. Further, protection of data in storage is also achieved through the access controls, physical and environmental security, and personnel security described throughout this Annex II. Measures for ensuring physical security of locations at which personal data are processed 14 Motorola maintains appropriate physical and environment security controls to prevent unauthorized access to Customer Data, including Personal Information. This includes appropriate physical entry controls to Motorola facilities such as card-controlled entry points, and a staffed reception desk to protect against unauthorized entry. Access to controlled areas within a facility will be limited by job role and subject to authorized approval. Use of an access badge to enter a controlled area will be logged and such logs will be retained in accordance with Motorola policy. Motorola revokes personnel access to Motorola facilities and controlled areas upon separation of employment in accordance with Motorola policies. Motorola policies impose industry standard workstation, device and media controls designed to further protect Customer Data, including personal information. Measures for ensuring personnel security Access to Customer Data. Motorola maintains processes for authorizing and supervising its employees, and contractors with respect to monitoring access to Customer Data. Motorola requires its employees, contractors and agents who have, or may be expected to have, access to Customer Data to treat that data as Motorola Solutions Confidential Restricted information. Securitv and Privacv Awareness. Motorola ensures that its employees and contractors remain aware of industry standard security and privacy practices, and their responsibilities for protecting Customer Data, which may include Personal Data. This includes, but is not limited to, protection against malicious software, password protection, and management, and use of workstations and computer system accounts. Motorola requires periodic information security training, privacy training, and business ethics training for all employees and contract resources. �anction Policv. Motorola maintains a sanction policy to address violations of Motorola's internal security requirements as well as those imposed by law, regulation, or contract. Backaround Checks. Motorola follows its standard mandatory employment verification requirements for all new hires. In accordance with Motorola internal policy, these requirements will be periodically reviewed and include criminal background checks, proof of identity validation and any additional checks as deemed necessary by Motorola. Measures for ensuring events logging Motorola Solutions logs, or enables Customers to log, access and use of products or services that Process Customer Data. Logging of defined system activities, with appropriate event details, is required by Motorola Solutions policy. Such policy also requires integrated audit record review via a Security Information Event Management system and requirements for appropriate audit trail log management. Measures for certification/assurance of processes and products Motorola performs internal security evaluations such as Secure Application Reviews and Secure Design Review as well as Production Readiness Reviews prior to product or service release. Where appropriate, privacy assessments are performed for Motorola's products and services. A 15 risk register is created as a result of internal evaluations with assignments tasked to appropriate personnel. Security audits are performed annually with additional audits as needed. Additional privacy assessments, including updated data maps, may occur when material changes are made to the products or services. Further, Motorola Solution has achieved AICPA SOC2 Type 2 reporting and ISO/IEC 27001:2013 certification for the scope as set forth in its applicable certificate found at the Motorola Solutions Trust Center. . Measures for ensuring data minimisation Motorola Solutions policies require processing of all personal information in accordance with applicable law, including when that law requires data minimisation. Further, Motorola Solutions conducts privacy assessments of its products and services and evaluates if those products and services support the principles of processing, such as data minimization. Measures for ensuring data quality Motorola Solutions policies require processing of all personal information in accordance with applicable law, including when that law requires ensuring the quality and accuracy of data. Further, Motorola Solutions conducts privacy assessments of its products and services and evaluates if those products and services support the principles of processing, such as ensuring data quality. Measures for ensuring limited data retention Motorola Solutions maintains a data retention policy that provides a retention schedule outlining storage periods for Personal Data. The schedule is based on business needs and provides sufficient information to identify all records and to implement disposal decisions in line with the schedule. The policy is periodically reviewed and updated. Measures for ensuring accountability To ensure compliance with the principle of accountability, Motorola Solutions maintains a Privacy Program which generally aligns its activities to industry standard frameworks including the Nymity Privacy Management and Accountability Framework, NIST Privacy Framework and ISO 27701. The Privacy Program is audited annually by Motorola Solutions Audit Services. Measures for allowing data portability and ensuring erasure When subject to a data subject request to move, copy or transfer their personal data, Motorola Solutions will provide personal data to the Controller in a structured, commonly used and machine readable format. Where possible and if the Controller requests it, Motorola Solutions can directly transmit the personal information to another organization. For transfers toSub-processors If, in the course of providing products and services under the Agreement, Motorola Solutions transfers Customer Data containing Personal Data to Sub-processors, such Sub-processors will be subjected to a security assessment and bound by obligations substantially similar, but at least as stringent, as those included in this DPA. 16 17 ANNEX III SUB-PROCESSORS Motorola Solutions Sub-processors are identified at the Motorola Solutions Sub-processor Site unless otherwise identified below : Exhibit B-5 Motorola Solutions Proposal No. PSVCFW07022025 (Attached) Ninth Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 48499 Page 6 of 6 � M�TQROZI� S�L�1 TfONS PremierOne CSR CONTRACT EXTENSION PROPOSAL n�oroRo�a so�urioNs PREMIERONE CSR CONTRACT EXTENSION PROPOSAL: City of Fort Worth, TX October 15, 2025 Data Restrictions This proposal is considered Motorola Solutions confidential and restricted. The proposal is submitted with the restricrion that it is to be used for evaluation purposes only, and is not to be disclosed publicly or in any manner to anyone other than those employed by the City of Fort Worth required to evaluate this proposal without the earpress permission of Motorola Solutions, Inc. This proposal is valid until December 30, 2025. MOTOROLA SOLUTIONS, MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. All other product or service names are the property of their respective owners. OO Motorola Solutions, Inc. 2025. Motorola Solutions Confidential Proprietary Page 1 � M�TQROZI� S�L�1 TfONS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL PremierOne CSR Contract Extension Proposal October 15, 2025 Krishna Mohan Gollamudi IT Project Manager, IT Solutions City of Fort Worth 275 W. 13`" Street Fort Worth, TX 76102 Subject: PremierOne CSR Contract Extension Proposal. Proposal # PSVCFW07022025 Motorola Solutions is pleased to present the City of Fort Worth with the following proposal for the extension of PremierOne CSR hosting services and maintenance. This extension aligns the CSR components to a common end date of April 30, 2027. Please review the proposal and contact me if you have any questions. I can be reached at 714- 264-3292 or Aneesh.Shah@motorolasolutions.com Sincerely, ��� s� Aneesh Shah Director, SaaS Renewals and Business Intelligence Motorola Solutions, Inc. Motorola Solutions Confidential Proprietary Page 2 � M�TQROZI� S�L�1 TfONS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL PremierOne CSR Contract Extension Pricing Description Price PremierOne CSR Motorola Solutions to provide annual cloud services $338,839.00 Annual Cloud for the hosting and support of the PremierOne CSR Hosting Services solution for the period of May 1, 2026 to Apri130, 2027. Includes Motorola's Service Offerings, Citizen Mobile Apps, CSR Mobile Apps (field worker) and full conference attendance for two people to attend the annual CSR user group conference. Increases in the number of subscriptions for CSR or the CSR Mobile Apps will increase the annual cloud service pricing. PremierOne CSR Usage of sixty-seven (67) CSR Mobile Apps (field $92,460.00 Mobile Apps (field worker). Motorola Solutions to provide annual cloud worker) services for the hosting and support of the additional subscriptions for the period of May 1, 2026 to Apri130, 2027. PremierOne CSR Motorola Solutions to provide annual cloud services $5,250.00 Citizen Mobile Apps for the blurring of faces in version six (v6) of the Annual Blurring of PremierOne CSR Citizen Mobile Apps for the period Faces Cloud Services of May 1, 2026 to April 30, 2027. Cloud services covers up to 250,000 photos processed during the year. Charges beyond the initial 250,000 photos is $1,575 for an additional 100,000 photos processed. � CSR Professional Services Description Price CSR Professional Motorola Solutions to provide two-hundred (200) $46,035.00 Services professional service hours to the City of Fort Worth for expanding the PremierOne CSR cloud solution. Motorola Solutions Confidential Proprietary Page 3 � M�TQROZI� S�L�1 TfONS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL CSR MyFW Text Project - Cloud Services Description Price CSR MyFW Text Motorola Solutions to provide annual cloud services $47,565.00 Project (Annually for the hosting and support of the MyFW TeXt Project (15 months) Recurring) solution. Term: February 1, 2026 to April 30, 2027. � CSR SMS Short Code Pricing Description Price CSR SMS Short Prorated Services for SMS Short Code leasing and $30,996.00 Code Services hosting services. ($1,968.00 per month based on an (15 months) (Annually annual rate of $23,616.00) Recurring) Term: February 1, 2026 to April 30, 2027. Leasing and hosting services start upon purchase order issuance and require a one-year minimum period. Service must be renewed annually. Total Annual Services for the Contract Extension $561,145.00 Motorola Solutions Confidential Proprietary Page 4 ACITY COUNCIL AGEND Create New From This M&C �0 RT �'�'U RT I I -��- REFERENCE **M&C 26- 04AMEND MOTOROLA DATE: 1/13/2026 NO.: 0003 LOG NAME: CONTRACT FOR PREMIERONE CRM SYSTEM CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize Execution of Amendment to Agreement with Motorola Solutions, Inc., to Add Ten (10) One-Year Renewal Options for the Motorola Customer Relationship Management Solution in an Initial Annual Amount Up to $761,145.00, with a Five Percent Annual Increase for the Information Technology Solutions and Communications & Public Engagement Departments RECOMMENDATION: It is recommended that the City Council authorize the execution of an amendment to City Secretary Contract No. 48499 with Motorola Solutions, Inc., to add ten (10) one-year renewal options for the Motorola Customer Relationship Management Solutions in an annual amount up to $761,145.00, with a five percent annual increase for the Information Technology Solutions and Communications & Public Engagement Departments. DISCUSSION: On December 13, 2016, Mayor and Council Communication (M&C) P-11983 authorized the execution of City Secretary Contract (CSC) No. 48499 in response to Request for Proposals (RFP) No. 16-0199. CSC No. 48499 was executed with Motorola Solutions, Inc. for an initial term of five (5) years with four (4) one-year renewal options, with a total amended annual not to exceed amount of $649,914.00. RFP 16-0199 was issued for a Customer Relationship Management (CRM) Solution which would be implemented in a phased approach with specific departments identified for the initial stages. The project aimed to restructure business processes and integrate knowledge base, geo-mapping, customer work orders and other systems into a more streamlined and effective manner. On December 14, 2021, M&C 21-0939 authorized the execution of an amendment to CSC No. 48499 to formally add the four (4) renewal options and to authorize one-time expenditures for phase three of department implementation and increase the annual recurring costs to allow for the purchase of additional licenses, maintenance, and related services. On September 26, 2023, M&C 23-0789 authorized the execution of an amendment to CSC No. 48499 to increase the recurring annual costs of the agreement to include the Customer Service Request (CSR) Text Cloud Services into the existing PremierOne subscription. This M&C requests authorization to amend CSC No. 48499 to add ten (10) one-year renewal options in the amount of $761,145.00, with a 5\% annual increase to allow for continued use of the Motorola PremierOne CRM Solution. This system serves as the City's primary CRM system, also referred to as MyFW. The public-facing platform integrates communication channels to streamline City services and connects directly to the internal-facing dispatch system, allowing departments to receive and respond to resident and visitor requests which are dispatched by City Call Center staff. The platform supports reporting for Code Enforcement, street repairs, stormwater, traffic signals, non-emergency police issues, and more. It also provides a simple way for residents to request information and communicate with the Mayor and Council. Approval of this M&C will also allow for further enhancements to the existing PremierOne platform. A Chapter 252 exemption request related to this agreement was reviewed and approved by the City Attorney's Office as a sole source. Funding is budgeted in the Other Contractual Services account within the Info Technology Systems Fund for the Information Technology Solutions Department. AGREEMENT TERMS: Upon City Council approval and execution of the amendment, the current term of the agreement shall expire December 13, 2025. RENEWAL TERMS: This agreement may be renewed for ten (10) additional one-year renewal terms, with a 5\°/o annual increase upon the mutual written agreement of the parties. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that upon approval of the above recommendation funds are available in the current operating budget, as previously appropriated, in the Info Technology Systems Fund. Prior to an expenditure being incurred, the Information Technology Solutions and the Communications & Public Engagement Departments have the responsibility to validate the availability of funds. TO Fund Department Account Project ID ID FROM Fund Department ' Account Project , ID , ID Submitted for City Manager's Office by_ Program I Activity Budget Reference # Amount Year � (Chartfield 2) Program Activity Budget Year Dianna Giordano (7783) Originating Department Head: Additional Information Contact: ATTACHMENTS Kevin Gunn (2015) Mark DeBoer (8598) Reference # Amount (Chartfield 2) FID Table - 04AMEND MOTOROLA CONTRACT FOR PREMIERONE CRM SYSTEM.xlsx (CFW Internal) Funds Available - 04AMEND MOTOROLA CONTRACT FOR PREMIERONE CRM SYSTEM.pdf (CFW Internal) FORT ��RTH� City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: Motoro�a so�utions, Inc. Sub�eCt Of the Agreement: Ninth Amendment and Fifth Renewal to CSC 48499 for the purchase of Motorola PremierOne Customer Relationship Management (CRM) Solution M&C Approved by the Council? * Yes 8 No ❑ If �so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes 8 No ❑ CSC 48499-A9R5 If �so, provide the original contract number and the amendment number. Is the Contract "PermanenY'? *Yes ❑ No 8 If �unsure, see back page for pernianent contract listing. Is this entire contract Confidential? *Yes 8 No ❑ If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: Expiration Date: �ecember � 3, 2026 If different from the approval date. If applicable. Is a 1295 Form required? * Yes ❑ No 8 *If �so, please ensure it is attached to the approving M&C or attached to the contract. Proj ect Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 8 No ❑ Contracts need to be routed for CSO processin� in the followin� order: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.