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HomeMy WebLinkAbout048482-A17 - General - Contract - CentralSquare Technologies, LLCCSC No. 48482-A17 SEVENTEENTH AMENDMENT TO FORT WORTH CITY SECRETARY CONTRACT NO. 48482 This Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 ("Seventeenth Amendment") is made between the City of Fort Worth ("City,") a Texas home rule municipality, and CentralSquare Technologies, LLC ("Vendor,") a Delaware limited liability company. City and Vendor are each individually referred to herein as a"party" and collectively referred to as the "parties." WHEREAS, City and Vendor entered into a Software Support Agreement identified as City Secretary Contract No. 48482 beginning January 31, 2007 (the "Agreement") far the purchase of annual support and maintenance for a Computer Aided Dispatch ("CAD") and Station Alerting System in a shared contract amount not to exceed $4,980,000.00; WHEREAS, on December 15, 2009, Fort Worth City Council approved Mayor and Council Communication (M&C) No. P-11074 to add four additional, one-year renewal options to the Agreement in an annual amount up to $486,465.00, which authorized annual renewal of the Agreement through September 30, 2013; WHEREAS, on August 20, 2013, Fort Worth City Council approved M&C P-11569 which authorized annual renewal of the Agreement through September 30, 2018, in an annual amount up to $480,225.00; WHEREAS, on November 13, 2018, Fort Worth City Council approved M&C P-12272 which authorized annual renewal of the Agreement through September 30, 2023, in an annual amount up to $800,000.00; WHEREAS, on June 27, 2023, Fort Worth City Council approved M&C 23-0525 which authorized annual renewal of the Agreement through September 30, 2027, in an amount up to $1,131,098.99 for the Sixteenth Renewal, with a recurring annual amount up to $1,060,646.49; WHEREAS, on September 26, 2023, Fort Worth City Council approved M&C 23-0788 which authorized annual renewal of the Agreement through September 30, 2028, in an amount up to $1,100,292.36; WHEREAS, on February 25, 2025, Fort Worth City Council approved M&C 25-0128 which authorized the amendment of the Agreement to increase the annual contract amount to a revised annual amount up to $1,363,517.36; WHEREAS, on January 27, 2026, Fort Worth City Council approved M&C 26-0063 to authorize execution of an amendment to increase the annual contract amount to a revised annual amount up to $2,252,740.00 and authorize annual renewal of the Agreement through September 30, 2030, at a five percent annual increase; OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 Page 1 of 6 WHEREAS, it is the collective desire of the parties to amend the Agreement to increase the annual contract amount and add four (4) one-year renewal options at a five percent annual increase; and WHEREAS, it is the collective desire of the parties to amend the Agreement to include Exhibit A-13 CentralSquare Quote No. Q-230358 and A-14 CentralSquare Sales Order and Quote No. Q-234112, attached hereto this Seventeenth Amendment, for the purchase of SQL Server AlwaysON configuration and a Remote CAD Technical Advisor. NOW THEREFORE, known by all these present, the Parties, acting herein by and through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: I. AMENDMENTS L The Agreement is hereby amended to increase the annual contract amount to a revised contract amount up to $2,252,740.00. 2. The Agreement is hereby amended to add four (4) one-year renewal options at a five percent (5%) automatic annual increase, each a"Renewal Term," the Agreement has been initially approved for eighteen Renewal Terms with Renewal Eighteen expiring on September 30, 2026. Upon expiration of Renewal Eighteen, the Agreement has an option for an additional four (4) Renewal Terms, each in an amount not to exceed 5% of the previous Renewal Term. I Agreement Term � Initial Term � Renewal l � Renewal2 � Renewal3 � Renewal4 � Renewal5 � Renewal6 � Renewal7 � Renewal8 � Renewal9 � Renewa110 � Renewal ll Start Date 1 /31 /2007 10/ 1 /2008 10/ 1 /2009 10/1/2010 10/1/20ll 10/1/2012 10/1/2013 10/ 1 /2014 10/1/2015 10/1/2016 10/1/2017 10/1/2018 End Date I 9/30/2008 � 9/30/2009 � 9/30/2010 � 9/30/20ll � 9/30/2012 � 9/30/2013 � 9/30/2014 � 9/30/2015 � 9/30/2016 � 9/30/2017 � 9/30/2018 � 9/30/2019 � I Agreement Term � Renewa112 � Renewal 13 � Renewal 14 � Renewal 15 � Renewa116 � Renewa117 � Renewal 18 � Renewa119 � Renewa120 � Renewa121 � Renewa122 Start Date 10/1/2019 10/ 1 /2020 10/ 1 /2021 10/1 /2022 10/1 /2023 10/1 /2024 10/1 /2025 10/1 /2026 10/ 1 /2027 10/1/2028 10/1 /2029 End Date I 9/30/2020 I 9/30/2021 I 9/30/2022 I 9/30/2023 � 9/30/2024 � 9/30/2025 � 9/30/2026 � 9/30/2027 � 9/30/2028 � 9/30/2029 � 9/30/2030 I 3. The Agreement is hereby amended to include Exhibit A-13 CentralSquare Quote No. Q-230358, attached hereto this Seventeenth Amendment, for the purchase of Enterprise Clustering/SQL Server AlwaysON 3 node configuration. 4. The Agreement is hereby amended to include Exhibit A-14 CentralSquare Sales Order and Quote No. Q-234ll 2, attached hereto this Seventeenth Amendment, for the purchase of a Remote CAD Technical Advisor. Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 Page 2 of 6 IL MISCELLANEOUS All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 Page 3 of 6 Docusign Envelope ID: D78BD88E-F7C6-41A3-A2C3-66D30C14912C [Executed effective as of the date signed by the Assistant City Manager below.] /[ACCEPTED AND AGREED:] City: ��� Dlanna 6iordano (Jan 31, 20260827:14CST) Y� Name: Dianna Giordano Title: Assistant City Manager Date: O1/31/2026 CentralSquare Technologies, LLC DocuSigned by: I�o�, a�,�,t,v'SD�, By� ,�n��,���;�o . Name: Title: Chief Revenue Officer Date: 1 /16/2026 CITY OF FORT WORTH 1NTERNAL ROUTING PROCESS: Approval Recommended: /-� C' By: � Name: Kevin Gunn Title: Director, IT Solutions Approved as to Form and Legality: Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. BV; Pet�lzzo Jan28,202609:40:15C5T) > Name: Pete Rizzo Title: Sr. IT Solutions Manager Cqndq�e Pqc�liqvq By; ��„ � �,��;��, z� z�z���s�3� ; Name: Candace Pagliara Title: Sr. Assistant City Attorney Contract Authorization: M&C: 26-0063 Approval Date: O1 /27/2026 Form 1295: 2025-1402042 City Secretary: � � � By. �� Name: Jannette Goodall Title: City Secretary nan� pd'�'o� E�RT�9dd 0 �o v�o °=d o,A,� o o *� a°Q� nEXpSodp 4FFICIAL RECORD CITY SECRETARY FT. WORTH, TX Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 Page 4 of 6 EXHIBIT A-13 CentralSquare Quote No. Q-230358 (Attached) Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 Page 5 of 6 �� CENTRALSQUARE° Quote #: Q-230358 Primary Quoted Solution: PSJ Enterprise Quote expires on: June 08, 2026 Quote prepared on: December 11, 2025 Quote prepared by: Michael Fine michael.fine@centralsquare.com Quote prepared for: Brenda Chouinard Fort Worth Police Department 200 Texas St. Fort Worth, Texas 76102 (817) 392-8391 Thank you for your interest in CentralSquare. CentralSquare provides software that powers over 8,000 communities. More about our products can be found at www.centralsquare.com. WHAT SERVICES ARE INCLUDED? DESCRIPTION 1. Public Safety Project Management Services - Fixed Fee 2. Public Safety Technical Services - Fixed Fee Services Total QUOTE SUMMARY Services Subtotal TOTAL 3,900.00 19, 305.00 23,205.00 USD 23,205.00 USD Quote Subtotal 23,205.00 USD �� CENTRALSQUARE° Quote Total WHAT ARE THE RECURRING FEES? TYPE FIRST YEAR MAINTENANCE TOTAL FIRST YEAR SUBSCRIPTION TOTAL FIRST YEAR RECURRING SERVICES TOTAL Quote prepared on: December 11, 2025 Quote prepared by: Michael Fine michael.fine@centralsquare.com 23,205.00 USD AMOUNT 0.00 0.00 0.00 The amount totals for Maintenance and/or Subscriptions on this quote include only the first year of software use and maintenance. Annual Maintenance and Subscriptions renewals shall be due annually on the anniversary date of the Delivery Date*. Annual Maintenance and Subscription Fees are subject to increase as outlined in the Master Agreement. 'Delivery: For on-premise software, Delivery shall be when CentralSquare delivers to Customer the initial copies of the software outlined above by whichever the following applies and occurs first (a) electronic delivery, by posting it on CentralSquare's network for downloading, or similar suitable electronic file transfer method, or (b) physical shipment, such as on a disc or other suitable media transfer method, or (c) installation, or (d) delivery of managed services server. Physical shipment is on FOB - CentralSquare's shipping point, and electronic delivery is at the time CentralSquare provides Customer with access to download the software. For cloud-based software Delivery shall be whichever the following applies and occurs first when Authorized Users have (a) received log-in access to the software or any module of the software or (b) received access to the software via a URL. Subscription Access. If Customer is purchasing subscription software under this Quote, so long as Customer has paid the annual subscription fees and is current at all times with the subscription fees as stated herein, CentralSquare grants to Client a limited non-exclusive, non-transferable access to use the subscription software granted in this Quote. Customer understands and acknowledges no ownership or any form of intellectual property rights transfer under the terms of this Quote. Upon termination of this Quote or any subscriptions, (i) all rights granted herein shall terminate immediately and automatically upon the effective date of such termination; (ii) Customer's right to the accessed software granted herein shall terminate; and (iii) Customer will cease using such software and at CentralSquare's direction return or destroy the software and any supplemental confidential information or documentation. Customer shall maintain for a reasonable period, but in no event less than three (3) years after expiration or termination of this Quote, the systems, books and records necessary to accurately reflect compliance with software access and the use thereof. Upon request, and no more than once per year, Customer shall permit CentralSquare to audit Customer's use of the software to monitor compliance. If an audit reveals that Customer has exceeded the restrictions on use or non-compliance with this Quote, Customer shall be responsible for the prompt payment by Customer to CentralSquare of any underpayment. �� CENTRALSQUARE° BILLING INFORMATION Fees will be payable within 30 days of invoicing. Quote prepared on: December 11, 2025 Quote prepared by: Michael Fine michael.fine@centralsquare.com Please note that the Unit Price shown above has been rounded to the nearest two decimal places for display purposes only. The actual price may include as many as five decimal places. For example, an actual price of $21.37656 will be shown as a Unit Price of $21.38. The Total for this quote has been calculated using the actual prices for the product and/or service, rather than the Unit Price displayed above. Prices shown do not include any taxes that may apply. Any such taxes are the responsibility of Customer. This is not an invoice. For customers based in the United States or Canada, any applicable taxes will be determined based on the laws and regulations of the taxing authority(ies) governing the "Ship To" location provided by Customer on the Quote Form. PAYMENT TERMS License Fees & Annual Subscriptions - 100% Due Upon Execution Contract Startup - 100% Due Upon Execution Hardware & Third-Party Software - 100% Due Upon Execution Services - Fixed Fee: 100°/a Due Upon Completion of Services - Time & Material: Due as Incurred Third-Party Services - Fixed Fee: 50°/a Due Upon Execution; 50% Due Upon Completion - Time & Material: Due As Incurred Travel & Living Expenses - Due as Incurred �� CENTRALSQUARE° PURCHASE ORDER INFORMATION Quote prepared on: December 11, 2025 Quote prepared by: Michael Fine michael.fine@centralsquare.com Is a Purchase Order (PO) required for the purchase or payment of the products on this Quote Form? (Customer to complete) Yes � No [ ] Customer's purchase order terms will be governed by the parties' existing mutually executed agreement, or in the absence of such, are void and will have no legal effect. PO Number: Initials: °�� Fort Worth Police Department Signature: ���'�� Dianna Giordano (Jan 31, 2026 082714 CST) Name: Dianna Giordano T�tie: Assistant City Manager Date: O1/31/2026 Applicable Additional terms will be added to the next page. SUMMARY OF SERVIGES �� CENTRALSQUARE° Fort Worth Police, TX, Enterprise Clustering/SQL Server AlwaysON 3 node configuration The parties mutually agree and acknowledge this Summary of Services is a high-level overview of the project requested, not detailed requirements or designs of solution. Project Scheduling Parties agree a schedule will be provided for services within sixty days from the execution of the applicable quote. Change Requests The parties may request a change to this summary of services, to increase hours or deliverables, through a written request to the CentralSquare project manager or resource. Professional Services Throughout the course of the project, CentralSquare will use several types of services (defined herein) to complete the necessary steps for successful deployment of the contracted services. The overall services aligned to implementation include Project Management, Consulting Services, Technical Services, Data Conversion Services, Training Services, and in some cases, Installation Services. CentralSquare is not responsible for coordination, management, or covering the cost of any software, work, customization, coding or testing that is required to be performed by any third-party vendors engaged in the context of standard or custom interfaces, unless the work is defined under a Sub-Agreement with CentralSquare within the scope of this Agreement. Business Hours All project services will be performed during normal business hours, defined as 8:00-5:00 PM Eastern Time. If Customer desires to perform the services outside of these hours, additional fees will apply. CentralSquare Connectivity to On-Premises Systems The BeyondTrust/Bomgar and/or SecureLink remote support solutions shall be the method of remote access to on- premises customer systems and/or data. These solutions meet all requirements as contained in Section 5.5.6 of the FBI CJIS Security Policy (Remote Access). Use of either of these solutions enables customer agencies to remain CJIS compliant for purposes of FBI and/or state regulatory agency audits. Services Scope of Project The project includes the following scope of services. The overall goal of the project will be to add SQL Server AlwaysON clustering (3 node configuration) to the Customer's CAD Enterprise Production environment. CentralSquare Will deploy a 3 node Windows Server Failover Cluster to protect the CAD Database server and its event service. CentralSquare will deploy a DFS Namespace to protect the CAD file share. The Inform file share and Event Services will be installed on the same servers as the SQL AlwaysON Availability Group cluster. CentralSquare Will deploy a SQL AlwaysON 3 node Availability Group cluster in the Production and DR environment for Enterprise CAD HA and DR. Message Switch, CIM and Mobile databases may be migrated to the cluster per the scope above and compatibility at the time of the project kick off. Automatic failover will be configured for the Hot Standby server; Manual failover will be configured for the DR Server. Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM �UMMARY OF SERVIC�S v �� Workstations and business servers will connect to the AlwaysON Listener for database connections and the Namespace for file share mapping. Project Initiation and Planning (Project Manager, Installation Engineer): • Resource allocation and initial project plan (Project Manager) • Kick Off (Project Manager, Installation Engineer) CentralSquare will host a planning meeting between the Technical Services staff and the Customer's subject matter experts (IT staff, Operations staff and/or Customer Project Manager). CentralSquare to advise Customer on any required upgrades or updates to CentralSquare products to meet requirements for new Operating Systems and SQL Server versions. Any pre-rehost upgrades to be scheduled with Customer Support. • ISR Process (Installation Engineer) CentralSquare Technical Services Engineer will provide an ISR (Installation Services Request) server sizing spreadsheet for completion by the Customer. Customer to provision hardware\virtual infrastructure and virtual machines per specifications. Customer to complete and return server sizing spreadsheet with details of new servers. Customer to confirm remote access to servers for CentralSquare staff. • Project Scope Process (Installation Engineer) CentralSquare Installation Engineer to develop and present detailed Project Scope document for Project Manager and Customer review. The Project Scope document will contain detailed steps on a server-by-server basis for installation and Go Live. • Documentation (Installation Engineer) CentralSquare Installation Engineer to document all new server, operating system, SQL server, interface, product version and layout details in all applicable documentation including Salesforce and secure Customer Connection Notes in preparation for Go Live. Server Preparation (Installation Engineer): • CentralSquare Installation Engineer will connect to the new servers, validate their configuration, and install pre- requisites as needed. Software Installation on Staging Servers (Installation Engineer): • CentralSquare Installation Engineer to install SQL Server on new servers which require SQL Server. • CentralSquare Installation Engineer to install, configure and test all CentralSquare software on Staging servers. 2 � Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM SUMMARY OF SERVIC�S v �C • Customer to test the new systems for performance and reliability. This is generally a two-week window for Customer testing. High Availability Configuration: • CentralSquare to configure High availability SQL AlwaysON: See Appendix A Go Live Preparation (Installation Engineer): • CentralSquare and Customer to confirm Go Live schedule, resources, and procedures. Go Live (Installation Engineer): • CentralSquare and Customer to perform tasks as detailed in the Project Scope for Go Live on a server-by-server basis. New servers are to be brought online into production with old servers being retired. The process usually involves a rename and re-IP of the new servers to match old server names and IP addresses at Go Live to avoid client and reporting reconfiguration. • CentralSquare will migrate databases to the new SQL Instances as part of this operation. CentralSquare will migrate configuration and Interfaces as part of this operation. • CentralSquare to configure refresh for Test\Training environments. Post Go Live Failover Test (Installation Engineer): • CentralSquare Installation Engineer to work with the Customer on a post Go Live High Availability Failover and Failback. Follow up and Documentation (Installation Engineer): • CentralSquare staff troubleshoot all post Go Live issues and escalate issues as needed. • CentralSquare Installation Engineer to confirm CentralSquare Salesforce and Customer Connection documentation. Project Closure: • Customer to sign Project Completion TCR (Task Completion Report) 3 � Confidentia� and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM SUMMARY OF SERVIC�S Appendix A: SQL AlwaysON and Windows Clustering Three Node Solution CAD HA and DR Dia�ram with Windows Clusterin� and SQL AlwaysON: PrimaryData Center Wndows 5erver Faibver Cluster —CA� SQL Ser�rer Node1 Nade� SXnd�rmcrus Replicatim - - �-- — I SQ.L AlwaysON A�ailability Grou p .a�y�n�� �prmr;oR DFS Namespace �C Qisaster Recovery Qa[a Center Node3 � -- � �I CentralSquare will deploy a 3 node Windows Server Failover Cluster to protect the CAD Database server and its event service. CentralSquare will deploy a DFS Namespace to protect the CAD file share. The Inform file share and Event Services will be installed on the same servers as the SQL AlwaysON Availability Group cluster. CentralSquare will deploy a SQL AlwaysON 3 node Availability Group cluster in the Production and DR environment for Enterprise CAD HA and DR. Message Switch, CIM and Mobile databases may be migrated to the cluster per the scope above and compatibility at the time of the project kick off. Automatic failover will be configured for the Hot Standby server. Manual failover will be configured for the DR Server. Workstations and business servers will connect to the AlwaysON Listener for database connections and the Namespace for file share mapping. Requirements: If the SQL Server version is updated as part of a SQL Always ON deployment, any Reporting or Archive servers running SQL Replication must also be rehosted as part of the project s they maintain the same SQL version. If the SQL Server version is updated as part of a SQL Always ON deployment, any additional instance CAD servers (Test\Training etc.) running SQL must also be rehosted as part of the project so they maintain the same SQL version for CAD one step refresh. CAD must be running version 21.1.2.x or greater for a SQL AlwaysON Implementation CAD must be running version 22.x or greater for the addition of the Application Server (and cluster) SQL Server 2016 or greater is required for the implementation. SQL Enterprise licensing is required for SQL AlwaysON for CAD. Licensing guidance is below. 4 � Confidentia� and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM SUMMARY OF SERVIC�S -, Production SQL License 4 Cores Secondary SQL Included with Software Assurance DR SQL Included with Software Assurance Summary: SQL Enterprise Licenses = 2(2 core packs) with Software Assurance. v �C Microsoft licensing requirements change from time to time. This information serves as guidance which should be verified at the time of purchase with a Microsoft licensing specialist if purchasing independently of CentralSquare. This guidance assumes a CAD SQL Server utilizing 4 cores. If more cores are utilized, then the license requirements factor up accordingly. Unless specifically listed in your quote, SQL Server licensing is not included. It is the customer's responsibility to maintain a Microsoft account for license management. Assumptions and Customer Responsibilities • Services are offered for delivery during normal business hours unless specifically documented elsewhere in this Scope of Services. To ensure the success of every project and availability of support resources from Central Square and various third-party vendors, which vary from site to site, certain limitations are imposed, and a specific definition of business hours is defined. Services outside of normal business hours shall be scheduled between the hours of 5pm EST Monday and be completed no later than 5pm EST Thursday and incur additional costs. Delivery of all services will be scheduled to avoid all Customer, Central Square and/or nationally recognized holidays. • Customer to supply hardware, virtualization software, Operating System licensing, SQL Server licensing and licensing of any other third-party hardware or software not specifically listed in the quote or Services Scope. • During the ISR process CentralSquare to advise Customer on any recommended scale-out of servers, applications, interfaces, or services. If the scale out includes additional licensed items, additional scope may be required. • Customer to install hardware, create virtual machines and install Operating Systems unless specified as a CentralSquare or partner responsibility in the quote or Services Scope. • Customer will maintain remote connectivity to the site through CentralSquare's remote connectivity solution. • CentralSquare staff will be permitted console access to all servers. • CentralSquare staff will be permitted SQL administrator access to all database instances. • Customer will adhere to minimum specifications and disk space recommendations and guidelines as documented in the System Planning Guide and the Customer-specific specifications documented by the CentralSquare project team as a project artefact. • Customer to ensure any Customer-installed third-party software (for example utilities for backups, antivirus) are certified to operate on the new operating system. • The Customer will be responsible for any physical connections to the servers such as serial interface connections. • Customer to run all Windows Critical and Important Updates on all new servers. � Customer to add all servers to the Customer's domain and ensure the CentralSquare Console account has local administrative rights on all servers. 5 � Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM �UMMARY C�F SERVICES v / �� • During the staging process no new builds or configuration changes are recommended in any environment to be rehosted. If necessary, changes are to be coordinated through the Project Manager as well as Customer Support. Some changes may require a Change Order to the project. • Active Directory, Jump Servers and Hypervisor servers are not included in this scope unless explicitly contracted for. It is expected that these will be migrated or replaced by the Customer. • Product upgrades may be required to move to the latest supported Operating System and SQL Server versions. For older versions of software on 32-bit operating systems, or for certain version upgrades there is the potential for multiple rehost and upgrade operations to migrate to the latest supported Operating System and SQL Version. • In some cases, SQL Server versions must match between certain server groups — example of these being SQL Replication partners, SQL Server versions per product across installed instances (i.e., Production and Test must match for refresh purposes), SQL Server versions for integrated products within a product line (i.e., Enterprise Classic and Enterprise Web RMS), SQL Cluster nodes\Availability Groups. • for Disaster Recovery SQL Server protected systems, the SQL Server version of Production must match the SQL Server version of the DR site. 6 � Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM EXHIBIT A-14 CentralSquare Sales Order and Quote No. Q-234112 (Attached) Seventeenth Amendment to Fort Worth City Secretary Contract No. 48482 Page 6 of 6 `►::! CENTRALSQUARE° SALES ORDER PURSUANT TO EXISTING AGREEMENT This Sales Order is intended as a binding Agreement between Fort Worth Police Department, Texas ("Customer") and CentralSquare Technologies, LLC on behalf of itself and affiliates and subsidiaries including Superion, LLC; TriTech Software Systems; and CentralSquare Canada Software, Inc. ("CentralSquare") and shall be effective as of the date of the last signature herein. Ouote Number: Q-234112 is attached to this Sales Order as Exhibit "A". The Quote contains a description of all products and services sold pursuant to this Sales Order. The Quote is hereby incorporated by reference as a term of this Sales Order. Statement of Work. Services for the products purchased under this Sales Order shall be governed by the Statement of Work document attached to this Sales Order as Exhibit "B". Pavment Terms. Services Subscriution 100% due at Assignment** of the Technical Resource, and annually thereafter on the anniversary of the Assignment date Travel & Living Exuenses Due as Incurred **Assignment is defined as "the commencement date of the Technical Resource's engagement, as evidenced by an email notification from CentralSquare to the Customer that the resource has been assigned." *Delivery Date: For on-premise Solutions, Delivery shall be when CentralSquare delivers to Customer the initial copies of the Solutions outlined below in Exhibit A by whichever the following applies and occurs first (a) electronic delivery, by posting it on CentralSquare's network for downloading, or similar suitable electronic file transfer method, or (b) physical shipment, such as on a disc or other suitable media transfer method, or (c) installation, or (d) delivery of managed services server. Physical shipment is on FOB - CentralSquare's shipping point, and electronic delivery is at the time CentralSquare provides Customer with access to download the Solutions. For cloud-based Solutions Delivery shall be whichever the following applies and occurs first when Authorized Users have (a) received log-in access to the Solution or any module of the Solution or (b) received access to the Solution via a URL. Subscription Access. If Customer is purchasing subscription software under this Sales Order, so long as Customer has paid the annual subscription fees and is current at all times with the subscription fees as stated herein, CentralSquare grants to Client a limited non-exclusive, non-transferable access to use the subscription software granted in this Sales Order. Customer understands and acknowledges no ownership or any form of intellectual property rights transfer under the terms of this Sales Order. Upon termination of this Sales Order or any subscriptions, (i) all rights granted herein shall terminate immediately and automatically upon the effective date of such termination; (ii) Customer's right to the accessed software granted herein shall terminate; and (iii) Customer will cease using such software and at CentralSquare's direction return or destroy the software and any supplemental confidential information or documentation. Customer shall maintain for a reasonable period, but in no event less than three (3) years after expiration or termination of this Sales Order, the systems, books and records necessary to accurately reflect compliance with software access and the use thereof. Upon request, and no more than once per year, Customer shall permit CentralSquare to audit Customer's use of the software to monitor compliance. If an audit reveals that Customer has exceeded the restrictions on use or non-compliance with this Sales Order, Customer shall be responsible for the prompt payment by Customer to CentralSquare of any underpayment. Payment due in fu1130 days from date of invoice. Annual maintenance and Subscriptions renewals shall be due on the anniversary of the Delivery Date. Annual Maintenance and Subscription Fees are subject to increase as outlined in the Master Agreement. Master A�reement. This Sales Order shall be governed by the terms and conditions of the existing Agreement between the parties, more specifically described as the governing agreement dated November 30, 2021 (the "Master Agreement"). NO OTHER TERMS OR CONDITIONS OF THE MASTER AGREEMENT ARE NEGATED OR CHANGED AS A RESULT OF Docusign Envelope ID: D78BD88E-F7C6-41A3-A2C3-66D30C14912C THIS DOCUMENT. Purchase Order. Customer may provide CentralSquare with a valid purchase order, upon execution of this Sales Order. Notwithstanding anything to the contrary herein, purchase orders are to be used solely for Customer's accounting purposes and any terms and conditions contained therein shall be deemed null and void with respect to the parties' relationship and this Sales Order. Any such purchase order provided to CentralSquare shall in no way relieve Customer of any obligation entered into pursuant to this Sales Order including, but not limited to, its obligation to pay CentralSquare in a timely fashion. Acceptance of Order Terms. By signing this Sales Order below, Customer represents and warrants that: (a) it has read and understands the Master Agreement and Quote that are incorporated by reference into this Sales Order and agrees to be bound by the terms thereof, and (b) it has full power and authority to accept this Sales Order. CentralSquare Technologies, LLC 1000 Business Center Drive �oo��s9�ed by: Lake Mary, FL 32746 By:l �°bin, aln,d,t,V'Sbin, � s�.:. �����;��.. Print Name: Ron Anderson Print Title: Chief Revenue Officer Date Signed: 1 /16/2026 Fort Worth Police Department It Solutions-ERP Fort Worth, Texas 76102 B�� D�!Cio�<�f;flN:Jl�.14C5T� Print Name: Dianna Giordano Print Tit1e: Assistant City Manager Date Signed: O1/31/2026 Exhibit A QUOte Quote #: Q-234112 Primary Quoted Solution: PSJ Enterprise Quote expires on: June 08, 2026 Quote prepared for: Pete Rizzo Fort Worth Police Department IT Solutions-ERP Fort Worth, Texas 76102 817-392-3016 Thank you for your interest in CentralSquare. CentralSquare provides software that powers over 8,000 communities. More about our products can be found at www.centralsquare.com. WHAT SERVICES ARE INCLUDED? DESCRIPTION 1. CentralSquare Managed Services (Remote) Annual Subscription Fee 2. Public Safety Travel & Living Expenses Estimate Services Total QUOTE SUMMARY Services Subtotal Quote Subtotal TOTAL 298,350.00 13,800.00 312,150.00 USD 312,150.00 USD 312,150.00 USD Quote Total 312,150.00 USD WHAT ARE THE RECURRING FEES? TYPE FIRST YEAR MAINTENANCE TOTAL FIRST YEAR SUBSCRIPTION TOTAL FIRST YEAR RECURRING SERVICES TOTAL AMOUNT 0.00 0.00 298, 350.00 The amount totals for Maintenance and/or Subscription on this quote include only the first year of software use and maintenance. This Quote is not intended to constitute a binding agreement. The terms herein shall only be effective once incorporated into a definitive written agreement with CentralSquare Technologies (including its subsidiaries) containing other customary commercial terms and signed by authorized representatives of both parties. BILLING INFORMATION Fees will be payable within 30 days of invoicing. Please note that the Unit Price shown above has been rounded to the nearest two decimal places for display purposes only. The actual price may include as many as five decimal places. For example, an actual price of $21.37656 will be shown as a Unit Price of $21.38. The Total for this quote has been calculated using the actual prices for the product and/or service, rather than the Unit Price displayed above. Prices shown do not include any taxes that may apply. Any such taxes are the responsibility of Customer. This is not an invoice. For customers based in the United States or Canada, any applicable taxes will be determined based on the laws and regulations of the taxing authority(ies) governing the "Ship To" location provided by Customer on the Quote Form. PURCHASE ORDER INFORMATION Is a Purchase Order (PO) required for the purchase or payment of the products on this Quote Form? (Customer to complete) Yes Q No [ ] Customer's purchase order terms will be governed by the parties' existing mutually executed agreement, or in the absence of such, are void and will have no legal effect. IIiI�RGi1:� Initials: °�� EXHIBIT B Statement of Work (Attached) ��; CENTRALSQUARE STATEMENT OF WORK This Statement of Work ("SOW") defines the services and deliverables that CentralSquare will be providing in accordance with the terms and conditions of the Professional Services Agreement (the "Agreement") between CentralSquare Technologies, LLC ("CentralSquare") and Fort Worth Police, TX ("Customer"). If there is any conflict between a provision of the Agreement and this Statement of Wark, the Statement of Work will control. Any capitalized terms not otherwise defined herein shall have the meaning set forth in the Agreement. PROJECT NAME Remote CAD Technical Advisar (Advisor) for Fort Worth Police, TX DETAILED DESCRIPTION OF THE PROJECT Fort Worth Police currently utilizes CentralSquare's Computer-Aided Dispatch (CAD), Mobile, and Records Management System (RMS) products in an on-premises deployment. The Customer has identified critical operational challenges that require dedicated, proactive system administration support for their CAD and Mobile environments. During the discovery process, the Customer emphasized the need for: ■ Proactive system health monitoring, lifecycle management, and advisory support to reduce the frequency and impact of outages. ■ A resource with deep knowledge of Customer's environment to triage issues quickly and coordinate effective support, minimizing downtime and operational risk. ■ Ability to triage issues and escalate within CentralSquare's support organization. ■ Performance of preventative maintenance and system health checks. ■ Assistance with CAD version upgrades and lifecycle management. ■ Collaborarion with Customer leadership and CentralSquare for strategic planning. ■ Reduction of downtime when completing CAD system updates. The Advisor will focus on CAD and Mobile system administration. While RMS administration is not within the scope of this engagement, the Advisor will oversee and shepherd any RMS-related support tickets submitted by the agency in the CentralSquare Support System to ensure timely resolution. PERIOD OF PERFORMANCE Services are provided on an annual subscriprion basis. The term of this SOW will begin on the date the Advisor is assigned to Customer and continue for one (1) year. At the end of the term, the Customer may elect to renew for an additional year with a 5% increase to the annual subscription fee. SCOPE OF SERVICES: Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM / � �•/ CentralSquare will assign one (1) remote Advisor to provide ongoing administration and maintenance to ensure the CAD and Mobile systems operate smoothly and effectively. The resource will support the Customer's staff with day-to-day operations, provide preventative maintenance, and assist with the management of the product lifecycle. The Advisor will report to the Customer's designated contact upon assignment. The Customer and Advisor will work closely to define an engagement model and regularly scheduled meetings. Objectives: The following objectives outline the primary goals of the Advisor engagement: ■ Ensure the CAD and Mobile systems operate at peak performance. ■ Offer ongoing support to the Customer's staff. ■ Keep the systems updated and secure with regular updates and patches. ■ Assist the Customer with routine and scheduled application upgrades, updates, and patches. ■ Integrate the Advisor seamlessly into the Customer's team, ensuring clear and consistent communication throughout the engagement. Key Activities: The following section provides an overview of the key activities and responsibilities included in the scope of services for the Advisor engagement. 1. Orientation and Planning The Parties will develop a Services Implementation Plan (SIP) annually that captures the Customer's goals and priorities for the upcoming year. ■ Create a snapshot of the Customer's current environment, open issues, and pain points. ■ Document goals, priorities, and key workstreams. ■ Review progress quarterly and make necessary adjustments. 2. System Administration and Maintenance Provide ongoing administration and maintenance of the CAD and Mobile systems. Routine maintenance: ■ Perform basic upkeep tasks and inspections to maintain the current functionality and performance. ■ Manually monitor system performance. ■ Conduct routine data management and maintenance such as backup jobs, statistics management, and replication. ■ Manage routine User Interface adjustments to ensure accurate data collection (e.g., user management, vehicle, and unit updates, etc.) ■ Implement changes to the environment as requested by Customer staff, within the system's capabilities. Proactive Maintenance: ■ Collaborate with Customer staff to identify and address potential issues before they become a major problem. ■ Roll out firmware updates, security patches, and other necessary updates. 2 � Confidential and Proprietary / � �•/ ■ Evaluate areas that commonly impact CAD perfarmance, such as system health checks, SQL Server, GIS data, hardware, and network performance. 3. Product Support The Advisor will collaborate directly with the Customer to address and resolve daily operational issues related to both the CAD and Mobile systems. In instances where issue resolution requires the submission of a support ticket, the Advisor is responsible for managing the entire support ticket process. This includes overseeing the progress of each ticket and ensuring all issues are tracked and resolved to completion, even in cases where escalation to Engineering is necessary. ■ Address and resolve day-to-day issues encountered by the Customer's staff. ■ Work closely with the Customer to understand and troubleshoot problems. ■ Submit support tickets to CentralSquare's support team when necessary. ■ Oversee the support ticket process for CAD, Mobile, and RMS, ensuring issues are managed to completion. ■ Escalate issues to engineering if required and follow up until resolution. ■ Maintain clear communication with the Customer regarding the status of support tickets. ■ Support Customer's internal helpdesk for issues pertaining to the CentralSquare CAD and Mobile systems. ■ Serve as the primary point of contact during designated business hours. 4. Product Lifecycle and Upgrade Support To maintain the security, efficiency, and currency of the CAD and Mobile systems, scheduled updates, performance optimisations, and feature enhancements will be systematically implemented. This proactive strategy ensures ongoing compatibility, improved system functionaliry, and sustained technical support. ■ Plan and coardinate system upgrades and updates in collaboration with the Customer and CentralSquare's upgrade team. ■ Advise Customer to design and document a high-availabiliry system architecture. Collaborate with Customer teams validate and assist in the implementation of the proposed design. ■ Conduct pre-upgrade assessments to identify potential risks and develop mitigarion strategies. ■ Perform testing and validation of upgrades in a controlled environment before deployment to production. ■ Communicate upgrade plans and schedules to the Customer's staff to ensure they are informed and prepared. ■ Monitor the system post-upgrade to ensure stability and address any issues that arise. ■ Maintain detailed records of all upgrades, updates, and maintenance acrivities. 5. Team Integration and Communication Working in close partnership with the Customer's designated contact, efforts will be focused on fostering effective communication and collaboration. By integrating seamlessly into the Customer's team, the objective is to streamline interactions, support shared goals, and facilitate ongoing cooperation throughout all phases of system management and upgrades. ■ Integrate into the Customer's team and participate in regular meetings and updates. ■ Identify key customer stakeholders and establish a meeting cadence. ■ Set up status reporting mechanisms to keep the Customer informed of progress and any issues. 3 � Confidential and Proprietary / � �•/ ■ Facilitate regular check-ins with the Customer's team to address any concerns and provide updates. ■ Collaborate with CentralSquare's Professional Services and Support teams to ensure alignment and coordination. ■ Provide feedback and recommendations to the Customer based on observations and interactions with the system and staff. Assumptions: The assumptions detailed below serve as essential prerequisites for the effective performance of the services described in this document: 1. After-Hours Support: ■ This agreement does not replace the Customer's existing product and support agreements with CentralSquare. ■ The Advisor will act as the front-line interface between the Customer and CentralSquare's support organization. ■ For Prioriry-1 (P1) after-hours issues, Customer may contact the Advisor, who will make the best commercial efforts to respond. ■ If the Advisor is unavailable, the Customer will contact CentralSquare Support directly, following the procedures outlined in their respective support agreements. ■ CentralSquare Support escalates issues through its established internal processes. 2. Ongoing Training: The Advisor will participate in ongoing product training and certification programs to maintain and enhance the skills necessary for effective system administration. 3. Holiday and PTO Policy: The Advisor will observe CentralSquare's holiday and paid time off (PTO) policy. A list of observed holidays will be provided to the Customer upon request. CentralSquare Responsibilities: ■ Hiring and Assignment: Hire and assign a remote Advisor to the Customer within 90 days of contract signature. ■ Resource Integration: Integrate the Advisor into the Customer's team and provide the necessary support far effective performance of duties. ■ Training and Support: Provide initial training and ongoing support to the Advisor to ensure they are well-equipped to handle their responsibilities. ■ Coordination among Internal CentralSquare Teams: Collaborate with CentralSquare's internal teams to maintain alignment and coordination throughout the engagement. ■ Issue Resolution: Assist the Advisor in resolving any arising issues by providing access to CentralSquare's support team and engineering resources as needed. ■ Regular Updates: Deliver regular updates to the Customer on project progress and any issues that may affect the timeline or scope. ■ Engagement Sponsor: CentralSquare will designate a sponsor to align with Customer's ongoing needs and support the Advisor. Additional detail is provided in the CentralSquare Staffing section below. 4 � Confidential and Proprietary / � �•/ Customer Responsibilities: ■ Designated Contact: Assign a designated contact who will be the primary point of contact between the Customer and CentralSquare. The designated contact will be responsible for communicating the Customer's priorities, allowing the Advisor to determine daily activities and tasks. ■ Stakeholder ldentification: Identify key stakeholders within the organization who will be involved in the project and ensure their availability for meetings and decision-making. ■ Access and Resources: Provide the Advisor with the necessary access to facilities, systems, and resources to perform their duties effectively. This includes: o Providing a designated workspace when onsite. o Supplying Customer-provided hardware necessary for the role. Remote access from CentralSquare Hardware (e.g., VPN, WVD, or Citrix). ■ Engagement Model: Collaborate with the Advisor to define the day-to-day engagement model, including meeting cadence, status reporting, and communication protocols. ■ Support and Collaboration: Work closely with the Advisor to address any issues that arise and provide the necessary support to facilitate their integration into the Customer's team. ■ Feedback and Communication: Provide regular feedback to the Advisor and CentralSquare to ensure that the project is progressing as expected and any concerns are promptly addressed. CENTRALSQUARE STAFFING CentralSquare will provide the team described below: Role Description CAD Demonstrated expertise in administering and configuring CAD and mobile systems, with comprehensive Technical knowledge of application functionalities, technical diagnosrics, and product lifecycle management. Skilled Advisor in delivering technical support, collaborating effectively with support and engineering teams, and advising Customer personnel on best practices for management of the overall system. Engagement Senior CentralSquare leader experienced in customer management, cross-team coordination, and strategic Sponsor service delivery. Skilled at representing customer interests, facilitating executive communication, and resolving complex escalations for successful outcomes. TRAVEL AND EXPENSES: This SOW includes up to six (6) onsite trips, which will be billed as incurred. If additional trips are needed, a change order will be processed. 5 � Confidential and Proprietary ACITY COUNCIL AGEND Create New From This M&C �0 RT �'�'U RT I I -��- REFERENCE **M&C 26- 04AMEND CENTRALSQUARE DATE: 1/27/2026 NO.: 0063 LOG NAME: CONTRACT FOR CAD, MOBILE AND RMS CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize Execution of Amendment to Agreement with CentralSquare Technologies, LLC, to Increase Contract Amount by $889,222.64 for a Revised Annual Contract Amount Up to $2,252,740.00 for the Purchase of Additional Products and Services for the Computer Aided Dispatch, Mobile, and Records Management Systems and to Add Four One-Year Renewal Options at a Five Percent Annual Increase for the Information Technology Solutions Department RECOMMENDATION: It is recommended that the City Council authorize execution of an amendment to City Secretary Contract No. 48482 with CentralSquare Technologies, LLC, in the amount of $889,222.64 for a revised annual contract amount up to $2,252,740.00, for the purchase of additional products and services for the Computer Aided Dispatch, Mobile, and Records Management systems and add four one-year renewal options at a five percent annual increase for the Information Technology Solutions Department. DISCUSSION: On January 23, 2007, City Council approved Mayor and Council Communication (M&C) C-21944 to authorize execution of agreements with TriTech Software Systems for a new Computer Aided Dispatch (CAD) and Station Alerting system in a combined amount not to exceed $4,980,000.00 to replace the City's existing VisiNet software suite. City Secretary Contract (CSC) No. 34842, a System Purchase Agreement, and CSC No. 48482, a Software Support Agreement, were executed January 31, 2007 for initial implementation and the first year of annual maintenance. On December 15, 2009, City Council approved M&C P-11074 to authorize execution of an amendment to CSC 48482, the System Support Agreement, to add four additional, one-year renewal options in an annual amount up to $486,465.00. On August 20, 2013, City Council approved M&C P-11569 to authorize execution of a Sole Source Purchase Agreement in an annual amount up to $480,225.00. This M&C was utilized for purchase of additional support and maintenance of the existing VisiNet software suite under CSC 34842, the System Purchase Agreement. On December 13, 2016, City Council approved M&C C-28048 to authorize execution of amendments to the System Purchase Agreement and the System Support Agreement, in a combined amount of $978,817.00, for the upgrade and purchase of a Records Management System (RMS) for the Police Department. On September 12, 2017, City Council approved M&C C-28364 to authorize execution of an amendment to CSC 34842, the System Purchase Agreement, for the purchase of additional software licensing and annual support in the amount of $343,664.00 for the Police Department's RMS. On November 13, 2018, City Council approved M&C P-12272 to authorize execution of an amendment to CSC No. 48482, the Software Support Agreement, to add four (4) additional, one-year renewal options in an annual amount up to $800,000.00 for the purchase of annual software and licensing fees for the CAD, Station Alerting System, Mobile Data, and Records Management systems. On September 16, 2021, the City executed an Assignment to transfer all agreements between TriTech Software Systems and the City to CentralSquare Technologies, LLC (CentralSquare), as a result of the 2020 merger and acquisition by CentralSquare. On June 27, 2023, City Council approved M&C 23-0525 to authorize execution of an amendment to CSC No. 48482, the Software Support Agreement, for a one-time purchase of $157,852.50 and increase the annual amount by $87,400.00 for the purchase of CentralSquare Unify Hub software. On September 26, 2023, City Council approved M&C 23-0788 to authorize execution of an amendment to CSC No. 48482, the Software Support Agreement, to increase the annual contract amount to a revised annual amount up to $1,100,292.36, for the purchase of additional support and to add mobile licenses. On February 25, 2025, City Council approved M&C 25-0128 to authorize execution of an amendment to CSC No. 48482, the Software Support Agreement, to increase the annual contract amount to a revised annual amount up to $1,363,517.36, for the purchase of additional licenses needed for the creation of Fire Emergency Medical Services (EMS) and for the purchase of routing servers. This M&C requests authorization to increase the annual contract amount for the purchase of CentralSquare CAD Advisor remote managed services and Enterprise Clustering/SQL Server AlwaysON configuration and annual maintenance. The purchase of CentralSquare CAD Advisor will provide dedicated, proactive system administration support for the CAD and Mobile environments. This purchase will also support proactive system health monitoring, product life-cycle management, and advisory support to reduce the frequency and impact of system outages. The purchase of SQL Server AlwaysON provides high availability and disaster recovery for mission-critical public safety database infrastructure and ensures continuous database availability for all users. A Chapter 252 exemption request related to this agreement was reviewed and approved by the City Attorney's Office as a sole source. Funding is budgeted in the Other Contractual Services account within the Info Technology Systems Fund for the Information Technology Solutions Department. ADMINISTRATIVE CHANGE ORDER — An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. AGREEMENT TERMS — Upon City Council approval and execution of the amendment, the current term of the agreement shall expire September 30, 2026. RENEWAL OPTIONS — This agreement may be renewed for four additional one-year renewal terms. For clarity, the agreement has been renewed for nineteen renewal terms with the nineteenth renewal expiring on September 30, 2026. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that upon approval of the recommendation, funds are available in the current operating budget, as previously appropriated, in the Info Technology Systems Fund. Prior to an expenditure being incurred, the Information Technology Solutions Department has the responsibility to validate the availability of funds. TO Fund Department ID Account Project ID Program Activity Budget Reference # Amount Year (Chartfield 2) FROM Fund Department Account Project ID ID Submitted for City Manager's Office by_ Program Activity Budget Reference # Amount Year (Chartfield 2) I Dianna Giordano (7783) Originating Department Head: Kevin Gunn (2015) Additional Information Contact: Bobby Lee (2310) ATTACHMENTS 04AMEND CENTRALSQUARE CONTRACT FOR CAD. MOBILE AND RMS Funds Availabilitv.docx (CFW Internal) FID Table - 04Amend CentralSquare Contract for CAD, Mobile and RMS.xlsx (CFW Internal) Form 1295 2025-1402042 2025.12.18.pdf (CFW Internal) FORT �ORTH� City Secretary's Office Contract Routing & Transmittal Slip COnti'aCtOr'S Name: CentralSquare Technologies, LLC Sub�eCt Of the Agreement: Seventeenth Amendment to CSC 48482 with CentralSquare Technologies, LLC for the purchase of annual support and maintenance for a Computer Aided Dispatch and Station Alerting System. M&C Approved by the Council? * Yes 8 No ❑ If �so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes 8 No ❑ CSC 48482-A� � If �so, provide the original contract number and the amendment number. Is the Contract "PermanenY'? *Yes ❑ No 8 If �unsure, see back page for pernianent contract listing. Is this entire contract Confidential? *Yes ❑ No 8 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: Expiration Date: september 30, 2026 If different from the approval date. If applicable. Is a 1295 Form required? * Yes 8 No ❑ *If �so, please ensure it is attached to the approving M&C or attached to the contract. Proj ect Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 8 No ❑ Contracts need to be routed for CSO processin� in the followin� order: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.