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Home My WebLink About26-0029 - 2026-02-24 - Informal ReportINFORMAL REPORT TO CITY COUNCIL MEMBERS No. 26-0029 To the Mayor and Members of the City Council February 24, 2026 Page 1 of 2 i i7 Y SUBJECT: HOW THE MyFW APP PROCESSES AND STORES UPLOADED rrn PHOTOS The purpose of this Informal Report is to provide Mayor and Council with an overview of how the MyFW application processes, transmits, and stores photos submitted by residents when reporting service requests. Overview of MyFW The MyFW application is the City of Fort Worth's customer engagement platform that allows residents to submit service requests, track progress, and communicate directly with City departments. The app integrates with ten (10) separate departmental work order systems across the City. When a resident submits a request — including an uploaded photo — the request is transmitted to the appropriate department's work order system within approximately 15 minutes after address identification and system routing. How Photos Are Processed When a resident uploads a photo through the MyFW application: 1. Submission The resident selects a service category and uploads one or more photos within the MyFW interface. 2. Address Identification The system verifies and standardizes the location through geolocation services or manually entered address data. 3. System Integration MyFW routes the service request — including associated location information — to the appropriate departmental work order system (e.g., Code Compliance, Transportation & Public Works, Environmental Services, etc.). 4. Photo Handling Photos are attached to the service request record and stored within the platform architecture supporting MyFW and/or the receiving departmental work order system. o The image file is transmitted securely. o The photo becomes part of the official service request record. o Departments can view the image within their respective work order systems. ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 26-0029 To the Mayor and Members of the City Council February 24, 2026 Page 2 of 2 i i7 Y SUBJECT: HOW THE MyFW APP PROCESSES AND STORES UPLOADED rrn PHOTOS 5. CodeOps Integration (When Applicable) For Code Compliance —related requests, photos are accessible within CodeOps, the department's case management system, allowing inspectors to review documentation prior to field response. Data Flow and System Architecture The MyFW platform functions as a front-end intake tool that connects to multiple back -end operational systems and operates as a standalone work order database. As a centralized intake portal, it: • Captures resident -submitted information and media • Standardizes address data • Routes requests to appropriate departmental systems • Allows tracking updates to be pushed back to the resident Because MyFW integrates with ten different work order systems, photo storage and retention are governed by the receiving system's data management policies and the City's records retention requirements. Transparency and Record Retention Photos submitted through MyFW become part of the official service request record and are subject to applicable public information and records retention laws. Access to images is role - based and managed within departmental systems. The attached presentation shows how photos are processed. Slides 4 and 5 have embedded audio to guide readers through the process. For any questions regarding the MyFW application or photo processing protocols, please contact Dr. Sana Syed, Chief Communications Officer, Communications & Public Engagement Department, at 817-366-4367 or sana.sved(a),fortworthtexas.aov. Jesus "Jay" Chapa City Manager ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS How MyFW App Handles Uploading Photos Presented by Sana Syed, PhD 1/27/2026 FORTIr— I Communication &Public Engagement MyFW 10 Systems • MyFW integrates with 10 work order systems in the City of Fort Worth • Within 15 minutes • Address Identification FORTIr— I Communication &Public Engagement 2 Work Order Systems Accela (Development Services) VUEWorks (TPW and CAD (Police) PARD) Right Now {Water} PNVM Y F Scalable to the need with seamless Prepared (911 integration Department) Pet Point ISM (Solid (An imal Care Waste) and Control) ISM -HD (ITS - Help Desk) CodeOps (Code) Hope (PD — HopeTeam) MyFW App O NEW REPORT Submitted by You Property Maintenance... 9106 Shoreline Rd, Fort Wor... Property maintenance I What is the violation? Nuisance Vegetation I Where is the violation located? Vacant Lot I How long has the violation existed? More than 1 We... 40m #26-00017073 Completed - Close SR, No Violation Observed: This was a test complaint. Closing. Ty Kitchens. !`-3.[41PiTLI411111 News INFO • Aug 25 City News Bringing new to the public. Search the news SORT - I Communication &Public Engagement 4 CodeOps FORTWORTH. , "all Code Compliance E- C7 Ga nnv+n,00.an,.mnxonm...,.w.amp,wmu,Kn��mn�.p.,uamnmeleN�in.Izt Tszz Q A, ti7 0 b ••, Perform Inspection: Complaint C-1217322 a Nxr fanVl+�A rYK. ro,M Im1bn tlu.,o aYdMbc kegged In AsTy Kiteh—(Adm-,t, n w:o>s FoRTWORTH.I Communication &Public Engagement 5 MyFW App Uploading Photos Thank you FORTIr— I Communication &Public Engagement