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Home My WebLink About048499-A10 - General - Contract - Motorola Solutions, Inc.CSC No. 48499-A10 TENTH AMENDMENT TO FORT WORTH CITY SECRETARY CONTRACT NO. 48499 This Tenth Amendment to Fort Worth City Secretary Contract No. 48499 ("Tenth Amendment") is made between the City of Fort Worth ("City,") a Texas home rule municipality, and Motorola Solutions, Inc. ("Vendor,") a Delaware corporation. City and Vendor are each individually referred to herein as a "party" and collectively referred to as the "parties." WHEREAS, City and Vendor entered into an Agreement identified as City Secretary Contract No. 48499 beginning December 23, 2016 (the "Agreement") to provide Motorola PremierOne CSR Software; and WHEREAS, it is the collective desire of the parties to amend the Agreement to include pricing in accordance with Exhibit B-6, Motorola Solutions Prepared 911 Interface Proposal. NOW THEREFORE, known by all these present, City and Vendor, acting herein by and through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: I. AMENDMENTS The Agreement is hereby amended to include pricing in accordance with Exhibit B-6, Motorola Solutions Prepared 911 Interface Proposal, attached hereto to this Tenth Amendment. II. MISCELLANEOUS All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Tenth Amendment to Fort Worth City Secretary Contract No. 48499 Pagc 1 of 3 Executed effective as of the date signed by the Assistant City Manager below. FORT WORTH: City of Fort Worth AUVWVA— By• Dianna Giordano (Mar 23, 2026 08:43:06 CDT) Name: Dianna Giordano Title: Assistant City Manager Date: 03/23/2026 Approval Recommended: Y Name: Kevin Gunn Title: Director, IT Solutions Department Attest: p o nongn F FgRr4& %00' ,ems d~o 64d °ors °=o° vd O�ad Bb tEXPso4 By: U Name: Jannette S. Goodall Title: City Secretary VENDOR: Motorola Solutions, Inc. By: Name: Title: Aneesh Shah Director, SaaS Sales and Renewals Date: 3/11 /2026 Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Name: Title: Steven Vandever (Mar 12, 2026 15:55:05 CDT) Steven Vandever Sr. IT Solutions Manager Approved as to Form and Legality: By: Name: Title: CGiy'yac2 Candace Pa9liara (Mar 19Candace (Mar 02612 Candace Pagliara Sr. Assistant City Attorney Contract Authorization: M&C: 26-0003 Approval Date: 01/13/2026 Form 1295: N/A OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Tenth Amendment to Fort Worth City Secretary Contract No. 48499 Page 2 of 3 Exhibit B-6 Motorola Solutions Prepared 911 Interface Proposal (Attached) Tenth Amendment to Fort Worth City Secretary Contract No. 48499 Page 3 of 3 0 M0700MLA SOLUTIONS PREPARED 911 INTERFACE PROPOSAL V M070MOLA SOLUTIONS PREPARED 911 INTERFACE PROPOSAL: City of Fort NN—Torth Department of Communications & public Engagement February 20, 2026 Data Restrictions This proposal is considered Motorola Solutions confidential and restricted, The proposal is subin itted with the restriction that it is to be used for evaluation purposes only, a iid is not to be disclosed publicly or in any manner to anyone other than thosc Lmiployed by the City of Fort Worth required to evaluate this proposal without the express permission of Motorola Solutions, Inc, This proposal is valid and I April 20, 2026, MOTOROLA SOLUTIONS, MOTOROLA and the Stylized M Logo are registered in the U,S. Patent & Trademark Office. All other product or service names are the property of their respective owners. 0 Motorola Solutions, Inc. 2026. Motorola Solutions Confidential Proprietary Page 1 aJ4 OTOROLA SOLUTIONS PREPARED 911 INTERFACE PROPOSAL Prepared 911 Interface Proposal February 20, 2026 Krishna mohan Gollamudi IT Solutions Project Manager IT Solutions City of Fort Worth 100 Columbus Trail Fort Worth, TX 76102 Subject: Prepared 911 Interface Proposal. Proposal # PSVCFW02112026 Motorola is pleased to present the City of Fort Worth with the following proposal for the professional services to implement the Prepared 911 interface to PremierOne CSR and annually recurring services for hosting the solution. The City of Fort Worth currently has a PremierOne CSR to CAD interface where service requests created in CSR are transferred to CAD. This project is to establish a front-end where end users can create new service requests in Prepared 911, which will transfer to CSR and then to CAD. Please review the proposal and contact me if you have any questions. I can be reached at 714-264-3292 or aneesh.shahkmotorolasolutions.com Sincerely, Aneesh Shah Director, Command Center SaaS Sales and Business Intelligence Motorola Solutions, Inc. Motorola Solutions Confidential Proprietary Page 2 dft MOTOR rLA SOLUTION PREPARED 911 INTERFACE PROPOSAL Prepared 911 Interface Project Pricing 71 Description Price Interface Hosting Annual Services for Prepared 911 hosting services. $2,700.00/year Cloud Services (Annually Recurring) Professional One-time professional services to implement the $5,850.00 Services (One -Time Prepared 911 to CSR Interface. Items) Motorola Solutions Confidential Proprietary Page 3 ACITY COUNCIL AGEND Create New From This M&C FoRrH o� REFERENCE **M&C 26- 04AMEND MOTOROLA DATE: 1/13/2026 NO.: 0003 LOG NAME: CONTRACT FOR PREMIERONE CRM SYSTEM CODE: C TYPE: CONSENT PUBLIC NO HEARING. SUBJECT: (ALL) Authorize Execution of Amendment to Agreement with Motorola Solutions, Inc., to Add Ten (10) One -Year Renewal Options for the Motorola Customer Relationship Management Solution in an Initial Annual Amount Up to $761,145.00, with a Five Percent Annual Increase for the Information Technology Solutions and Communications & Public Engagement Departments RECOMMENDATION: It is recommended that the City Council authorize the execution of an amendment to City Secretary Contract No. 48499 with Motorola Solutions, Inc., to add ten (10) one-year renewal options for the Motorola Customer Relationship Management Solutions in an annual amount up to $761,145.00, with a five percent annual increase for the Information Technology Solutions and Communications & Public Engagement Departments. DISCUSSION: On December 13, 2016, Mayor and Council Communication (M&C) P-11983 authorized the execution of City Secretary Contract (CSC) No. 48499 in response to Request for Proposals (RFP) No. 16-0199. CSC No. 48499 was executed with Motorola Solutions, Inc. for an initial term of five (5) years with four (4) one-year renewal options, with a total amended annual not to exceed amount of $649,914.00. RFP 16-0199 was issued for a Customer Relationship Management (CRM) Solution which would be implemented in a phased approach with specific departments identified for the initial stages. The project aimed to restructure business processes and integrate knowledge base, geo-mapping, customer work orders and other systems into a more streamlined and effective manner. On December 14, 2021, M&C 21-0939 authorized the execution of an amendment to CSC No. 48499 to formally add the four (4) renewal options and to authorize one-time expenditures for phase three of department implementation and increase the annual recurring costs to allow for the purchase of additional licenses, maintenance, and related services. On September 26, 2023, M&C 23-0789 authorized the execution of an amendment to CSC No. 48499 to increase the recurring annual costs of the agreement to include the Customer Service Request (CSR) Text Cloud Services into the existing PremierOne subscription. This M&C requests authorization to amend CSC No. 48499 to add ten (10) one-year renewal options in the amount of $761,145.00, with a 5\% annual increase to allow for continued use of the Motorola PremierOne CRM Solution. This system serves as the City's primary CRM system, also referred to as MyFW. The public -facing platform integrates communication channels to streamline City services and connects directly to the internal -facing dispatch system, allowing departments to receive and respond to resident and visitor requests which are dispatched by City Call Center staff. The platform supports reporting for Code Enforcement, street repairs, stormwater, traffic signals, non -emergency police issues, and more. It also provides a simple way for residents to request information and communicate with the Mayor and Council. Approval of this M&C will also allow for further enhancements to the existing PremierOne platform. A Chapter 252 exemption request related to this agreement was reviewed and approved by the City Attorney's Office as a sole source. Funding is budgeted in the Other Contractual Services account within the Info Technology Systems Fund for the Information Technology Solutions Department. AGREEMENT TERMS: Upon City Council approval and execution of the amendment, the current term of the agreement shall expire December 13, 2025. RENEWAL TERMS: This agreement may be renewed for ten (10) additional one-year renewal terms, with a 5\% annual increase upon the mutual written agreement of the parties. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that upon approval of the above recommendation funds are available in the current operating budget, as previously appropriated, in the Info Technology Systems Fund. Prior to an expenditure being incurred, the Information Technology Solutions and the Communications & Public Engagement Departments have the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year , (Chartfield 2) FROM Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) Submitted for City Manager's Office by_ Originating Department Head: Additional Information Contact: ATTACHMENTS Dianna Giordano (7783) Kevin Gunn (2015) Mark DeBoer (8598) FID Table - 04AMEND MOTOROLA CONTRACT FOR PREMIERONE CRM SYSTEM.xIsx (CFW Internal) Funds Available - 04AMEND MOTOROLA CONTRACT FOR PREMIERONE CRM SYSTEM.pdf (CFW Internal) FORT WORTH. City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: Motorola Solutions, Inc. Subject of the Agreement: Tenth Amendment to CSC No. 48499 with Motorola Solutions, Inc. M&C Approved by the Council? * Yes N No ❑ If so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes 8 No ❑ 48499-A10 If so, provide the original contract number and the amendment number. Is the Contract "Permanent"? *Yes ❑ No 8 If unsure, see back page for permanent contract listing. Is this entire contract Confidential? *Yes ❑ No 8 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: 12/14/2025 If different from the approval date. Expiration Date: 12/13/2026 If applicable. Is a 1295 Form required? * Yes ❑ No *If so, please ensure it is attached to the approving M&C or attached to the contract. Project Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 8 No ❑ Contracts need to be routed for CSO processing in the following order: rder: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.