HomeMy WebLinkAbout055908-A1R5 - General - Contract - SHI Government Solutions, Inc.CSC No. 55908-A1 R5
FIRST AMENDMENT AND FIFTH RENEWAL
TO
FORT WORTH CITY SECRETARY CONTRACT NO. 55908
This First Amendment and Fifth Renewal is entered into by and between the City of Fort
Worth ("City,") a Texas home rule municipality, and SHI Government Solutions, Inc. ("Vendor").
City and Vendor are each individually referred to herein as a "party" and collectively referred to
as the "parties."
WHEREAS, City and Vendor entered into an Agreement identified as City Secretary
Contract No. 55908 beginning June 25, 2021 (the "Agreement"), utilizing Texas Department of
Information Resources ("DIR") Contract No. DIR-TSO-4317 (the "Cooperative Agreement");
WHEREAS, on June 18, 2024, DIR and Vendor executed a replacement to the
Cooperative Agreement, DIR-CPO-5241 (the "Successor Contract");
WHEREAS, the current term of the Agreement expires on April 27, 2026;
WHEREAS, it is now the collective desire of the parties to amend the Agreement to
incorporate and align the terms of the Successor Contract; and
WHEREAS, the parties further desire to clarify the renewal options available and renew
the Agreement for a renewal term to begin April 28, 2026 and set to expire June 18, 2027 in
alignment with the Successor Contract.
NOW, THEREFORE, the parties, acting herein by the through their duly authorized
representatives, enter into the following agreement:
I. AMENDMENTS
1. The Agreement is hereby amended to incorporate the Successor Contract, DIR-
CPO-5241, attached hereto to this First Amendment and Fifth Renewal as Exhibit A-1 and Exhibit
B-1 of the Agreement. In the event of conflict between the Successor Contract and or any
Amendments, the Vendor contract shall prevail.
2. The total annual amount of the Agreement will remain at an amount not to exceed
$100,000.00.
H. RENEWALS
The Agreement is hereby renewed for a one-year Renewal Term beginning April 28, 2026
and set to expire June 18, 2027 in alignment with the Successor Contract. Pursuant to the Successor
Contract, three (3) additional one-year renewal options remain available.
OFFICIAL RECORD
III. MISCELLANEOUS CITY SECRETARY
FT. WORTH, TX
First Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 55908 Page 1 of 5
All other terms, provisions, conditions, covenants and recitals of the Agreement not
xpressly amended herein shall remain in full force and effect.
[Signature Page Follows]
First Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 55908 Page 2 of 5
[Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED
AND AGREED:]
City: I SHI Government Solutions, Inc.
By: Dianna Giordano (Apr 8, 2026 09:47:31 CDT) By:
Name: Dianna Giordano Name: Paul Linhardt
Title: Assistant City Manager I Title: Sr. Lead Contracts Specialist
Date: 04/08/2026 i Date: 02/09/2026
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended:
By:
Name: Kevin Gunn
Title: Director, IT Solutions
Approved as to Form and Legality:
Ca,�rriace- Pag%ca.�a.
By Candace Paoli— (Apr 7, 2026 MI0 CDT)
Name: Candace Pagliara
Title: Sr. Assistant City Attorney
Contract Authorization:
M&C: N/A
Approval Date: N/A
Form 1295: N/A
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: Doi ihA Casa9rande (Apr 7, 2026 07:47:44 CDT)
Name: Dominic Casagrande
Title: Sr. IT Solutions Manager
City Secretary: 4�FOR,°Il4
oF........ !r•°a
_Fo
OV8 �=O
U b ,,� a°nnbEzo5444
By:
Name: Jannette Goodall
Title: City Secretary
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
First Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 55908 Page 3 of 5
Exhibit A-1
DIR-CPO-5241 Pricing Index
(Attached)
First Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 55908 Page 4 of 5
SHI Government Solutions, Inc. (COTS) APPENDIX C - PRICING
INDEX
DIR-CPO-5241
Software (COTS) and Related Services
CategoryBrand
MSRP/List Price
1E
Endpoint Security 4.00%
Per User
Acronis
Security Management
3.00%
Per Year
Hardware necessary to complete for Turnkey
All Brands
3.00%
Each
Solution Packages (Not to be sold stand alone)
Per User/ Annual Subscription or
Alludo
Graphics
1.00%
Per License
SaaS/Network Managemetn, Compute EC2,
Amazon AWS
0.00%
Monthly
Storage and Data Management Software
Amci Health/Infomat
Healthcare Management
1.00%
Various Depend on Configuration
Appeon
Software,SaaS,Maintenance
2.00%
Per License
Atlassian
Workflow Management
1.00%
Per Month
Various Depend on
Autodesk
Design
1.00%
Configuration
Per User / Per Month based on
Barracuda Networks
Network Management
4.00%
Configuration
Beyond Trust
Security Management
4.00%
Per Asset
SaaS/Remote Monitoring and Management of a
BMC Software
host system (BMC stands for Baseboard
5.00%
Various Depend on Configuration
Management Controller)
Bonterra Tech
SaaS/Case Management Solution
1.00%
Per Year
Box
Software / File Management Solution
3.00%
Per Month / Per Year
Canonical
Security Management
1.00%
Various Depend on Configuration
CATCH Intelligence
Business Intelligence
1.00%
Per Instance
Celestix Networks
Security Management
8.00%
Per Year
Checkpoint
ID Management
10.00%
Per Year
Cisco Systems
Network Management
10.00%
Various Depend on
Configuration
Citrix
Endpoint Management
10.00%
Per User
CloudFlare
Security Management
3.00%
Per Instance
Cludo
Software,SaaS,Maintenance
1.00%
Per Instance
Cobwebs Technologi
Artificial Intelligence
2.00%
Per Year
Cohesity
Data Management
2.00%
Per Year
Commvault
Data Management
9.00%
Per Year or Per Virtual
Machine
CoreView
Productivity Management
1.00%
Per User Per Year
Cradlepoint
Network Management
10.00%
Per Year
Crowdstrike
Security Management
4.00%
per user
Darktrace
Software,SaaS,Maintenance
9.00%
Various Depend on Configuration
Datacore
Storage Management
3.00%
Per Year
Delinea
Security Management
10.00%
Various Depend on
Configuration
DryviC.
Data Migration
1.00%
Various Depend on
Configuration
Dynatrace
Cloud Operations
2.00%
Various Depend on
Configuration
EasyVista
Operations Management
8.00%
Per Subscription
eFax-Consensus cloud
solutions
Software,SaaS,Maintenance
1.00%
Various Depend on Configuration
Einnosec
Security Management
10.00%
Per User
Per Course
Embarcadero
Application Development
2.00%
Per User
ExtraGrid
Software,SaaS,Maintenance
3.00%
Various Depend on Configuration
ExtraHop
Security Management
3.00%
Per Subscription
F5
Application Management
4.00%
Per Year
Flare
Software,SaaS,Maintenance
2.00%
per year
Forcepoint
Security Management
7.00%
Per User or Per Year
Fortra
Software,SaaS,Maintenance
4.00%
Per Subscription
Garland Technology
Security Management
1.00%
Per Year
Go To Technology
Collaboration Management
2.00%
Various Depend on
Configuration
Google
Productivity
5.00%
Per User
Gov2Biz
Tax and Payment collection solutions
1.00%
Per User
Grafana
application management
1.00%
per instance
Grammarly
Productivity Management
5.00%
Per Subscription
Gravwell
Data Analytics
2.00%
Various Depend on
Configuration
Hammerspace
Data Analytics
5.00%
Per GB Per Year
Hook Security
Security Management
10.00%
Per Year
Hypr Corp
Market Intelligence
2.00%
Per User or Per Year
IBM Software
Productivity Management
1.00%
Per Month or Per Year
(boss Security
Security Management
5.00%
Per User
ID.Me
Security Management
5.00%
Per Subscription
Illumio
Software Solutions
1.00%
Per License
InLumon
Regulation Management
1.00%
Per Year
Innive, Inc
Data Analytics
1.00%
Per Student
Per Year
Ironscales
Security Management
3.00%
Per MBOX
Jetico Inc
Data Protection
2.00%
Per Year
Keep Aware
Security Management
4.00%
Per User or Per Month
Key Factor
Security Solutions
3.00%
Per Subscription
KinetechCloud
Application Management
1.00%
Per User
KnowBe4
Security Management
5.00%
Per Seat
Per Year
LCP Tracker
Labor compliance and certified payroll reporting
3.00%
Per Subscription
LogicMonitor
Security Management
3.00%
Various Depend on
Configuration
LogRhytm
Security Management
5.25%
Per User
Per Year
Lookout
Software,SaaS,Maintenance
2.00%
Per user or per device
Malwarebytes
Security Management
5.00%
Per User or
Site License
Mi-Case
Case tracking management software
2.00%
Per User
Microfocus
Application Development
4.00%
Per Year
Monday.com
Project Management
1.00%
Per user per month, annual plans
Nearmap
Geospatial Data
1.00%
Per Subscription
NeoGov
HR management software
2.00%
Per Year
Netskope
Networking Security
1.00%
Per User
Netwrix Corporation
Data Security
5.00%
Various Depend on
Configuration
Nice
Data Analytics
5.00%
Per User
Nicus
IT Financial Mangement
10.00%
Per Instance
Okta
Identity Management
1.50%
Per Instance
One Identity
Identity Management
2.00%
Per User Per Month
OwnBackup
Software,SaaS,Maintenance
1.00%
Per User
Paessler
Security Management
4.00%
Per Year
Pentera
Cyber Security
1.00%
Per Product
Process Unity
Security Management
7.00%
Per Year
Proofpoint
Security Management
10.00%
Per Year
Publiclnput
Software,SaaS,Maintenance
2.00%
Various Depend on
Configuration
Qlik
Software,SaaS,Maintenance
2.00%
Per Instance
Qualys
Vulnerability Management / Threat Management
2.00%
Per Asset
Quest Software
Data Management
10.00%
Per Seat
Rapid7
Security Management
3.00%
Per Year
Per Domain
Recite
Productivity Management
1.00%
Per Year
Red Hat
DevOps
15.00%
Per Year
Rekor
Al software
2.00%
Per Year
Per Population Number of
Replica
Data Analytics
2.00%
Residents
RSA Security
Security Management
4.00%
Per Month or Per Year
Sans
Security Management Training
4.00%
Per User
Sectigo
lifecycle management software
3.00%
Per User
Per User or
SecurityScorecard
Risk Assessment
2.00%
Per Instance
Per User or
SentinelOne
Security Management
8.00%
Per Server
SentryEnterprises
Software,SaaS,Maintenance
2.00%
per user or per instance
Skybox Security
Security Management
2.00%
Per Year
SmartBear
Software,SaaS,Maintenance
5.00%
Per User
SmartComment
Software,SaaS,Maintenance
1.00%
Per Year
Solarwinds
Infrastructure Management
5.00%
Per Year
SonarSource
Software,SaaS,Maintenance
1.00%
Per Instance
SonicWall
Security Management
10.00%
Per Year
Sophos
Security Management
18.00%
Per Year
Spirion
Data Protection
2.00%
Per Instance
Rate Plan
Splunk
Data Analytics
1.50%
per Month
Storyblocks
Software,SaaS,Maintenance
1.00%
Per User
SUSE
Software,SaaS,Maintenance
2.00%
Per Year
Per year or
Symantec
Security Management
9.50%
Per User
Per Instance or
Tenable Network
Security Management
15.00%
Per Year
Per User
Textline
Communication Management
5.00%
Per Month
Trellix
Security Management
19.00%
Per Year
Trend Micro
Security Management
2.00%
Per User
Tripwire
Security Management
5.00%
Per Instance or
Per Year
TXLeg.ai-- UsLeg.ai
Legislative tracking software
4.00%
per user/year
Upguard
security management
1.00%
Per Year
Veeam
Data Protection
11.00%
Per Year
Venminder
Risk Management
5.00%
Per Instance
Veritas
Data Protection
4.00%
Per Year
Verkada
Visual Security Management
15.00%
Per Year
Virtual Corporation
Business Continuity
1.00%
Per Year
VMWare
Virtualization
5.00%
Various Depend on
Configuration
Wasp Barcode
Tracking Management
7.00%
Per Instance or
Per Year
Wherescape
data automation software
4.00%
Per Year
Zadara
Storage Management
5.00%
per instance per year
All Brands / SHI
2.00%
Annually
Maintenance and Technical Support
Acronis
Project Management and Managed Services,
Solution Architect and Solution Engineer.
1.00%
Per Hour, Per Month or Pre -
Configure Packages
Amci Health
Infomatics
Installation, On Boarding Services, and
Configuration
1.00%
Per Instance
Autodesk
Installation
1.00%
One Time Fee
Autodesk
Product Configuration Packages
0.25%
Package
One time Fee
Beyond Trust
Maintenance and Technical Support
1.00%
Per Asset
BMC Software
Implementation
1.00%
Per Activation
Maintenance, Technical Support, Project 0.25%
Per Hour or Fixed Price Pre-
Bonterra Tech
Management, Implementation and Installation
Configured Packages
Product Configuration, Project Management and
Per Hour, Per Student or Per Pre -
Box
Product Training 1.00%
Configure Set up
SHI Government Solutions, Inc. (COTS) APPENDIX C - PRICING
INDEX
DIR-CPO-5241
Software (COTS) and Related Services
DISCOUNT OF
CategoryBrand
Celestix Networks
Maintenance, Technical Support, Managed 5.00%
Per Year and Per Hour
Services and Remote Assistance
CheckPoint
Maintenance, Technical Support, Product
5.00%
Annually, Per Day, Per Asset and
Training, Automation, and Configuration Services
Per Student
Cisco Systems
Maintenance, Technical Support and Product
5.00%
Per user and Per instance
Training
Citrix
Training, Maintenance and Technical Support
8.00%
Per Day, Per Hour or Based
on Pre -Configured Packages
CloudFlare
Maintenance and Technical Support
3.00%
Per Instance
Maintenance, Technical Support, Project
Per License Annually, Per Day or
Cohesity
Management and Training
2.00%
Per Engagement
CommVault
Maintenance, Technical Support, Installation,
0.25%
Per Day, Per Incident, Per Year or
Implementation, Configuration, Migration and
Per Training Unit
Product
Training
CoreView
Maintenance, Technical Support, Implemetation,
0.25%
Per Customer
Training, Onboarding Services
Per year or Pre -Configured Fixed
Price Packages
Maintenance, Technical Support, Installation and
Per Year, Per Day or Per Course
Datacore
Product Training
1.00%
Delinea
Maintenance, Technical Support, Implementation,
3.00%
Per Hour or Per Year
Project Management and Advisory Services
Dynatrace
Maintenance, Technical Support Services, Product
0.25%
Varies Based on Customer
Training, Implementation, Installation and Project
Requirements
Management
EasyVista Maintenance, Technical Support, Installation, 2.00%
Per Year, Per Hour, Per Product,
Project Management, and Product Training
or Per Engagement
SHI Government Solutions, Inc. (COTS) APPENDIX C - PRICING INDEX
DIR-CPO-5241
ISL Software (COTS) and Related Services
DISCOUNT •
CategoryBrand
Einnosec 10.00% Per User Per Course
Training
Embarcadero
Maintenance and Technical Support
2.00%
Per User or Per Incident
ExtraHop
Maintenance, Technical Support, Configuration
2.00%
Per Month or Per Hour
and Product Training
Forcepoint
Maintenance, Technical Support, and Technical
4.00%
Per User, Per Year or Per
Services
Engagement
Hammerspace
Maintenance and Technical Support Services, plus
5.00%
Per Day, Per Installation and
Installation, Project Management and Product
Annually
Training
Hook Security
Product Training
5.00%
Per User Per Year
Per user Per Year
Hypr Corp
Maintenance and Technical Support
2.00%
Hypr Corp
Maintenance and Technical Support
1.00%
Per user Per Year
iBridge
Project Management, Solution, Cloud and Data
0.25%
Varies Based on Customer
Architect
Requirements
Innive, Inc
Project Management, Solution Architect, Data
1.00%
Per Hour
Engineer and Configuration
Ironscales
Email Incident Management
1.00%
Per Mail Box
LogRhythm
Maintenance, Technical Support, Training and
3.00%
Per User, Per Hour, Per Day and
License Management Services
Per Training Course
Maintenance, Technical Support and
Per Year or Per Engagement
Malwarebytes
Implementation
2.00%
Microfocus
Maintenance, Technical Support, Configuration,
2.00%
Per Day, Per Year or Per
Licensing Management and Product Training
Engagment
SHI Government Solutions, Inc. (COTS) APPENDIX C — PRICING INDEX
DIR-CPO-5241
Software (COTS) and Related Services
DISCOUNT OF
CategoryBrand
Technical Support, Training Management and 0.25% Varies Based on Customer
Netskope Implementation. Requirements
Nicus
Maintenance and Technical Support
3.00%
Per Year
Okta
Project Management, Techncial Support, Training
1.50%
Per Day, Per Hour, Per instance,
and Advisory Services
or Per Engagement
One Identity
Maintenance, Technical Support, Configuration
2.00%
Per Day, Per Hour or Per Year
and Product Training
Paessler
Maintenance, Technical Support, Project
1.00%
Per Year, Per Student or Per
Management and Product Training
Hour
Licensing, Security and Technical Support
7.00%
Per Hour or Per Engagement
Management Services
Process Unity
Proofpoint
Maintenance, Technical Support, Training,
3.00%
Per Student, Per Day or Per
Integration, and Advisory Services
Engagement
Installation, Project Management, Architect
2.00%
Per Day, Per Hour or Per
Quest Software
Services and Migration
Engagment
Maintenance, Technical Support, Configuration,
1.00%
Per Year, Per Deployment and
Deployment, Installation, Open Enrollment
Per Student
Rapid7
Management and Product Training
Red Hat
Product Training, Project Management
1.00%
Per Year, Per Day, or Per
and Account Management Services
Hour
Maintenance and Technical Support, Project
4.00%
Per Year, Per Day or Per
Management and Installation
Engagement
RSA Security
Sans
Maintenance, Technical Support, Product 2.00%
Per Student or Per Pre -
Management and Product Training
Configured Packages
SHI Government Solutions, Inc. (COTS) APPENDIX C — PRICING
INDEX
DIR-CPO-5241
Software (COTS) and Related Services
Security Scorecard Maintenance, Technical Support, Configuration, 2.00% Per Engament or Per Pre -
Management Services, and Advisory Services Configured Packages
SentinelOne
SolarWinds
SonicWall
Sophos
Spirion
Splunk
Symantec
ble Network
Maintenance, Technical Support, Remote
Technical Services
Maintenance, Technical Support and
Implementation Services
Implementation, Technical Support and Product
Training
Technical Services and Training,
Solution Engineer, Product Configuration and
Implementation
Project Management, Product Configuration,
Product Training and License Management
Services
Project Management, Security Architect,
Technical Services and Support
Maintenance, Technical Support, Product
Training, Project Management and Remote Health
Check Management
Maintenance and Technical Support
3.00% Per Endpoint, Per Node, Per
Server or Per Day
2.00% Per Year, or Per Pre- Configured
Packages
5.00% Various Depending on Customer
Configuration or Pre -Configure
Packages
Per User, Per Day or Per class
3.00%
0.10% 1Per Year or Per Engagement
1.50% 1Per Day, Per Hour or Per Month
9.50% (Per Hour
1.00% Per Hour, Per Course, Per
Student or Per Engagement
7.00% Annually or Fixed Fee Packages
(Maintenance, Technical Support, Installation and
nd Micro Product Training 1 2.00%
Per Year, Per day or Per Hour
Project Management, Configuration and Technical
Per Year, Per Day or Per
TripWire
Engineering Services
2.00%
Engagement
Veeam
Maintenance and Technical Support
3.00%
Per Year
Veritas
Maintenance and Technical Support
4.00%
Annually
Deployment, Configuration, Installation and
Veritas
Reporting Services
1.00%
Per Engagement
VMWare
Installation and Deployment Services
2.75%
Pre -Configure Packages
Wasp Barcode
Maintenance and Technical Support
5.00%
Per Year
All Brands / SHI
Installation
9.00%
Per Hour or Per Customer SOW
Configuration
All Brands / SHI
Configuration
9.00%
Per Hour
All Brands / SHI
Implementation
9.00%
Per Hour
Per Hour or Per Customer SOW
All Brands / SHI
Migration
9.00%
Configuration
All Brands / SHI
Technical Services
9.00%
Per Hour
All Brands / SHI
Project Management
9.00%
Per Hour
All Brands / SHI
Solution Architecture Services
9.00%
Per Hour
Following Brands Available
Barracuda Networks
Services Through the Manufacturers
Maintenance and Technical Support for
pass-throughThe
are a
0.00%
Varies
SaaS Subscriptions, Remote Health Check,
Product Training, and Project Management
Catch Intelligence
Implementation, Configuration, Integration,
0.00%
Per hour or Per day
Product Training, Data Architect, Data
ManagementServices
SHI Government Solutions, Inc. (COTS) APPENDIX C — PRICING INDEX
• ••
Software (COTS) and Related Services
DISCOUNT OF
Am
CategoryBrand
Cloud Deployment and Managed 0.00% Per Month or Per
F5
Services Deployment
Go To Technology
Product Training, Implementation, and
0.00% Per Month, or Per Pre -
Solution Engineering Services
Configured Fixed Price Packages
InLumon
Configuration, Solution Engineers and
0.00%
Per Hour
System Architect
LogMonitor
Technical Support, Project and License
0.00%
Per Hour or Per Engagement
Management
Nice
Maintenance, Technical Support and Project
0.00%
Per Hour, Per Day, Per User or
Management
Per Pre -Configured Fixed Price
Packages
Skybox Security
Project Management, Product Training
0.00%
Per Day
and Health Check and Deployment Services
Turnkey Solutions packages to be configured based on customer
Discount will be calculated at the Line Item Level
requirements including, but not limited to, Software, Hardware and
Services as listed above.
HARDWARE WILL BE SOLD AS PART OF A TURNKEY SOLUTION•
Exhibit B-1
DIR Contract No. DIR-CPO-5241
(Attached)
First Amendment and Fifth Renewal to Fort Worth City Secretary Contract No. 55908 Page 5 of 5
DIR Contract No. DIR-CPO-5241
SHI/Government Solutions, Inc. - 1223695478500
STATE OF TEXAS
DEPARTMENT OF INFORMATION RESOURCES
CONTRACT FOR PRODUCTS AND RELATED SERVICES
SHI/Government Solutions, Inc.
1 INTRODUCTION
1.1 Parties
This contract for Software, Commercial Off -the -Shelf (COTS) and Related Services (this
"Contract") is entered into between the State of Texas, acting by and through the
Department of Information Resources (hereinafter "DIR") with its principal place of
business at 300 West 15t" Street, Suite 1300, Austin, Texas 78701, and SHI/Government
Solutions, Inc., a Domestic For -Profit Corporation (hereinafter "Successful Respondent"),
with its principal place of business at 3828 Pecana Trail Austin, Texas 78749.
1.2 Compliance with Procurement Laws
This Contract is the result of compliance with applicable procurement laws of the State
of Texas. DIR issued a solicitation on the Comptroller of Public Accounts' Electronic State
Business Daily, Request for Offer (RFO) DIR-CPO-TMP-570, on February 2, 2023, for
Software, Commercial Off -the -Shelf (COTS) and Related Services (the "RFO"). Upon
execution of all Contracts, a notice of award for DIR-CPO-TMP-570, shall be posted by
DIR on the Electronic State Business Daily.
1.3 Order of Precedence
A. For transactions under this Contract, the order of precedence shall be as follows:
1. this Contract;
2. Appendix A, Standard Terms and Conditions;
3. Appendix B, Successful Respondent's Historically Underutilized Businesses
Subcontracting Plan;
4. Appendix C, Pricing Index;
5. Exhibit 1, RFO DIR-CPO-TMP-570, including all Addenda; and
6. Exhibit 2, Successful Respondent's Response to RFO DIR-CPO-TMP-570,
including all Addenda.
DIR Contract No. DIR-CPO-5241
SHI/Government Solutions, Inc. — 1223695478500
B. Each of the foregoing documents is hereby incorporated by reference and
together constitute the entire agreement between DIR and Successful
Respondent.
1.4 Definitions
Capitalized terms used but not defined herein have the meanings given to them in
Appendix A, Standard Terms and Conditions.
2 TERM OF CONTRACT
The initial term of this Contract shall be up to two (2) years commencing on the date of
the last signature hereto (the "Initial Term"), with one (1) optional two-year renewal and
one (2) optional one-year renewal (each, a "Renewal Term"). Prior to expiration of the
Initial Term and each Renewal Term, this Contract will renew automatically under the
same terms and conditions unless either party provides written notice to the other party
at least sixty (60) days in advance of the renewal date stating that the party wishes to
discuss amendment or non -renewal.
3 OPTION TO EXTEND
Successful Respondent agrees that DIR may require continued performance under this
Contract at the rates specified in this Contact following the expiration of the Initial Term
or any Renewal Term. This option may be exercised more than once, but the total
extension of performance hereunder shall not exceed ninety (90) calendar days. Such
extension of services shall be subject to the requirements of the Contract, with the sole
and limited exception that the original date of termination shall be extended pursuant
to this provision. DIR may exercise this option upon thirty (30) calendar days written
notice to the Successful Respondent.
4 PRODUCT AND SERVICE OFFERINGS
Products and services available under this Contract are limited to the technology
categories defined in Request for Offer DIR-CPO-TMP-570 for Software, Commercial
Off -the -Shelf (COTS) and Related Services. At DIR's sole discretion, Successful
Respondent may incorporate changes or make additions to its product and service
offerings, provided that any changes or additions must be within the scope of the RFO.
DIR-CPO-TMP-570 Page 2 of 10
Version 1.0
Rev. 3/21 /23
DIR Contract No. DIR-CPO-5241
SHI/Government Solutions, Inc. — 1223695478500
5 PRICING
5.1 Pricing Index
Pricing to Customers shall be as set forth in Appendix C, Pricing Index, and shall
include the DIR Administrative Fee (as defined below).
5.2 Customer Discount
A. The minimum Customer discount for all products and services will be the
percentage off List Price (as defined below) or MSRP (as defined below), as
applicable, as specified in Appendix C, Pricing Index. Successful Respondent
shall not establish a List Price or MSRP for a particular solicitation. For purposes
of this Section, "List Price" is the price for a product or service published in
Successful Respondent's price catalog (or similar document) before any discounts
or price allowances are applied. For purposes of this Section, "MSRP," or
manufacturer's suggested retail price, is the price list published by the
manufacturer or publisher of a product and available to and recognized by the
trade.
B. Customers purchasing products or services under this Contract may negotiate
additional discounts with Successful Respondent. Successful Respondent and
Customer shall provide the details of such additional discounts to DIR upon
request.
C. If products or services available under this Contract are provided at a lower price
to: (i) an eligible Customer who is not purchasing those products or services
under this Contract, or (ii) to any other customer under the same terms and
conditions provided for the State for the same products and services under this
contract, then the price of such products and services under this Contract shall be
adjusted to that lower price. This requirement applies to products or services
quoted by Successful Respondent for a quantity of one (1), but does not apply to
volume or special pricing purchases. Successful Respondent shall notify DIR
within ten (10) days of providing a lower price as described in this Section, and
this Contract shall be amended within ten (10) days to reflect such lower price.
5.3 Changes to Prices
A. Subject to the requirements of this section, Successful Respondent may change
the price of any product or service upon changes to the List Price or MSRP, as
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applicable. Discount levels shall not be subject to such changes, and will remain
consistent with the discount levels specified in this Contract.
B. Successful Respondent may revise its pricing by publishing a revised pricing list,
subject to review and approval by DIR. If DIR, in its sole discretion, finds that the
price of a product or service has been increased unreasonably, DIR may request
that Successful Respondent reduce the pricing for the product or service to the
level published before such revision. Upon such request, Successful Respondent
shall either reduce the pricing as requested, or shall remove the product or
service from the pricing list for this Contract. Failure to do so will constitute an act
of default by Successful Respondent.
5.4 Shipping and Handling
Prices to Customers shall include all shipping and handling fees. Shipments will be Free
On Board Customer's Destination. No additional fees may be charged to Customers for
standard shipping and handling. If a Customer requests expedited or special delivery,
Customer will be responsible for any additional charges for expedited or special delivery.
5.5 Travel Expenses
Pricing for services provided under this Contract are exclusive of any travel expenses
that may be incurred in the performance of such services. Travel expense
reimbursement may include personal vehicle mileage or commercial coach
transportation, hotel accommodations, parking, and meals; provided, however, the
amount of reimbursement by Customers shall not exceed the amounts authorized for
state employees as adopted by each Customer; and provided, further, that all
reimbursement rates shall not exceed the maximum rates established for state
employees under the current State Travel Management Program. Travel time may not
be included as part of the amounts payable by Customer for any services provided
under this Contract. The DIR Administrative Fee is not applicable to travel expense
reimbursement. Anticipated travel expenses must be pre -approved in writing by the
Customer. The Customer reserves the right not to pay travel expenses which are not
pre -approved in writing by the Customer.
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6 DIR ADMINISTRATIVE FEE
A. Successful Respondent shall pay an administrative fee to DIR based on the dollar
value of all sales to Customers pursuant to this Contract (the "DIR Administrative
Fee"). The amount of the DIR Administrative Fee shall be seventy-five hundredths
of a percent (0.75%) of all sales, net of returns and credits. For example, the
administrative fee for sales totaling $100,000 shall be $750.
B. All prices quoted to Customers shall include the DIR Administrative Fee. DIR
reserves the right to increase or decrease the DIR Administrative Fee during the
term of this Contract, upon written notice to Successful Respondent without
amending this Contract. Any increase or decrease in the DIR Administrative Fee
shall be incorporated in the price to Customers.
7 INTERNET ACCESS TO CONTRACT AND PRICING INFORMATION
In addition to the requirements listed in Appendix A, Section 7.2, Internet Access to
Contract and Pricing Information, Successful Respondent shall include the following
with its webpage:
A. A current price list or mechanism to obtain specific contract pricing;
B. MSRP/list price or DIR Customer price;
C. Discount percentage (%) off MSRP or List Price;
D. Warranty policies; and
E. Return policies.
F. A link to DIR's list of TX -RAMP certified Cloud Products; and
G. A link to Service Level Agreements for each SaaS product awarded, which, at a
minimum, shall include metrics and method for calculating and reporting results
for:
service availability.
ii. recovery time objectives; and
iii. data loss tolerance levels (also known as recovery point objectives).
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8 USE OF ORDER FULFILLERS
8.1 Authorization to Use Order Fulfillers
Subject to the conditions in this Section 8, DIR agrees to permit Successful Respondent
to utilize designated order fulfillers to provide products, services, and support resources
to Customers under this Contract ("Order Fulfillers").
8.2 Designation of Order Fulfillers
A. Successful Respondent may designate Order Fulfillers to act as the distributors
for products and services available under this Contract. In designating Order
Fulfillers, Successful Respondent must be in compliance with the State's Policy on
Utilization of Historically Underutilized Businesses. DIR and Successful
Respondent will agree on the number of Order Fulfillers that are Historically
Underutilized Businesses as defined by the CPA.
B. In addition to the required Subcontracting Plan, Successful Respondent shall
provide DIR with the following Order Fulfiller information: Order Fulfiller name,
Order Fulfiller business address, Order Fulfiller CPA Identification Number, Order
Fulfiller contact person email address and phone number.
C. DIR reserves the right to require Successful Respondent to rescind any Order
Fulfiller participation or request that Successful Respondent name additional
Order Fulfillers should DIR determine it is in the best interest of the State.
D. Successful Respondent shall be fully liable for its Order Fulfillers' performance
under and compliance with the terms and conditions of this Contract. Successful
Respondent shall enter into contracts with Order Fulfillers and use terms and
conditions that are consistent with the terms and conditions of this Contract.
E. Successful Respondent may qualify Order Fulfillers and their participation under
the Contract provided that: i) any criteria is uniformly applied to all potential
Order Fulfillers based upon Successful Respondent's established, neutrally
applied criteria, ii) the criteria is not based on a particular procurement, and iii) all
Customers are supported under the criteria.
F. Successful Respondent shall not prohibit any Order Fulfiller from participating in
other procurement opportunities offered through DIR.
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8.3 Changes in Order Fulfiller
Successful Respondent may add or remove Order Fulfillers throughout the term of this
Contract upon written authorization by DIR. Prior to adding or removing Order Fulfillers,
Successful Respondent must make a good faith effort to revise its Subcontracting Plan
in accordance with the State's Policy on Utilization of Historically Underutilized
Businesses. Successful Respondent shall provide DIR with its updated Subcontracting
Plan and the Order Fulfillers information listed above.
8.4 Order Fulfiller Pricing to Customer
Order Fulfiller pricing to the Customer shall be in accordance with Section 5.
9 NOTIFICATION
All notices under this Contract shall be sent to a party at the respective address
indicated below.
If sent to the State:
Lisa Massock or Successor in Office
Chief Procurement Officer
Department of Information Resources
300 W. 15t' St., Suite 1300
Austin, Texas 78701
Phone: (512) 475-4700
Email: lisa.massock@dir.texas.aov
If sent to Successful Respondent:
Kristina Mann
Senior Manager / Contracts
SHI/Government Solutions, Inc.
3828 Pecana Trail
Austin, Texas 78749
Phone: (908) 547-9471
Email: Kristina mann@shi.com
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10 SOFTWARE LICENSE
10.1 Software License Agreement
A. Customers acquiring software licenses under this Contract shall hold, use, and
operate such software subject to compliance with the Software License
Agreement. Customer and Successful Respondent may agree to additional terms
and conditions that do not diminish a term or condition in the Software License
Agreement, or in any manner lessen the rights or protections of Customer or the
responsibilities or liabilities of Successful Respondent. Successful Respondent
shall make the Software License Agreement terms and conditions available to all
Customers at all times.
B. Compliance with the Software License Agreement is the responsibility of the
Customer. DIR shall not be responsible for any Customer's compliance with the
Software License Agreement.
11 CONFLICTING OR ADDITIONAL TERMS
A. The terms and conditions of this Contract shall supersede any additional
conflicting or additional terms in any additional service agreements, statement of
work, and any other provisions, terms, conditions, and license agreements,
including those which may be affixed to or accompany software upon delivery
(sometimes called shrink-wrap or click -wrap agreements), and any linked or
supplemental documents, which may be proposed, issued, or accepted by
Successful Respondent and Customer in addition to this Contract (such additional
agreements, "Additional Agreements"), regardless of when such Additional
Agreements are proposed, issued, or accepted by Customer. Notwithstanding the
foregoing, it is Customer's responsibility to review any Additional Agreements to
determine if Customer accepts such Additional Agreement. If Customer does not
accept such Additional Agreement, Customer shall be responsible for negotiating
any changes thereto.
B. Any update or amendment to an Additional Agreement shall only apply to
Purchase Orders for the associated product or service offering after the effective
date of such update or amendment; provided that, if Successful Respondent has
responded to a Customer's solicitation or request for pricing, any subsequent
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update or amendment to an Additional Agreement may only apply to a resulting
Purchase Order if Successful Respondent directly informs such Customer of such
update or amendment before the Purchase Order is executed.
C. Successful Respondent shall not require any Additional Agreement that: i)
diminishes the rights, benefits, or protections of Customer, or that alters the
definitions, measurements, or method for determining any authorized rights,
benefits, or protections of Customer; or ii) imposes additional costs, burdens, or
obligations upon Customer, or that alters the definitions, measurements, or
method for determining any authorized costs, burdens, or obligations upon
Customer.
D. If Successful Respondent attempts to do any of the foregoing, the prohibited
documents will be void and inapplicable to this Contract or the Purchase Order
between Successful Respondent and Customer, and Successful Respondent will
nonetheless be obligated to perform such Purchase Order without regard to the
prohibited documents, unless Customer elects instead to terminate such
Purchase Order, which in such case may be identified as a termination for cause
against Successful Respondent.
12 AUTHORIZED EXCEPTIONS TO APPENDIX A, STANDARD TERMS AND
CONDITIONS
No exceptions have been agreed to by DIR and Successful Respondent.
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This Contract is executed to be effective as of the date of last signature.
SHI/Government Solutions, Inc.
Authorized By: Signature on File
Name: Kristina Mann
Title: Senior Manager / Contracts
Date: 6/13/2024
The State of Texas, acting by and through the Department of Information Resources
Authorized By: Signature on File
Name: Lisa Massock
Title: Chief Procurement Officer
Date: 6/18/2024
Office of General Counsel: MR
Date: 6/18/2024
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FORT WORTH.
City Secretary's Office
Contract Routing & Transmittal Slip
Contractor's Name: SHI Government Solutions, Inc.
Subject of the Agreement:
Solutions, Inc.
First Amendment and Fifth Renewal to CSC No. 55908 with SHI Government
M&C Approved by the Council? * Yes ❑ No 8
If so, the M&C must be attached to the contract.
Is this an Amendment to an Existing contract? Yes 8 No ❑ 55908-A1 R5
If so, provide the original contract number and the amendment number.
Is the Contract "Permanent"? *Yes ❑ No 8
If unsure, see back page for permanent contract listing.
Is this entire contract Confidential? *Yes ❑ No 8 If only specific information is
Confidential, please list what information is Confidential and the page it is located.
Effective Date: April 28, 2026
If different from the approval date.
Expiration Date:
June 18, 2027
If applicable.
Is a 1295 Form required? * Yes ❑ No 8
*If so, please ensure it is attached to the approving M&C or attached to the contract.
Project Number: If applicable.
*Did you include a Text field on the contract to add the City Secretary Contract (CSC)
number? Yes 8 No ❑
Contracts need to be routed for CSO processing in the following order:
1. Katherine Cenicola (Approver)
2. Jannette S. Goodall (Signer)
3. Allison Tidwell (Form Filler)
*Indicates the information is required and if the information is not provided, the contract will be
returned to the department.