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Home My WebLink About057960-R4 - General - Contract - Voice Products, Inc.CSC No. 57960-R4 CITY OF FORT WORTH CONTRACT RENEWAL NOTICE April 21, 2026 Voice Products, Inc. Attn: Legal Dept. 8555 E. 32na St. N. Wichita, KS 67226 Re: Contract Renewal Notice City Secretary Contract No. 57960 (the "Contract") Renewal Term No. 4 of 4, June 15, 2026 to June 14, 2027 The above referenced Contract with the City of Fort Worth expires on June 14, 2026 (the "Expiration Date"). Pursuant to the Contract, contract renewals are at the sole option of the City. This letter is to inform you that the City is exercising its right to renew the Contract for an additional one (1) year period, which will begin immediately after the Expiration Date. All other terms and conditions of the Contract remain unchanged. Please return this signed acknowledgement letter, along with your quote for charges for the new renewal term, and current insurance certificate, to the address set forth below, acknowledging receipt of the Contract Renewal Notice. To ensure that your company information is correct and up-to-date, please log onto PeopleSoft Purchasing at https://www.fortworthtexas. og v/departments/fmance/purchasing_. If you have any questions concerning this Contract Renewal Notice, please contact us at the email address listed below. Sincerely, City of Fort Worth IT Solutions I Finance I Contracts 100 Fort Worth Trail, Fort Worth, TX 76102 zz IT_ Finance _ Contracts(�fortworthtexas. gov OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Contract Renewal Pagel of 2 [Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED AND AGREED:] City: AUVW)"A— By: Dianna Giordano (Apr 24, 2026 15:05:29 CDT) Name: Dianna Giordano Title: Assistant City Manager Date: 04/24/2026 Voice Products, Inc. By: Y Name: STUART G. PETERS Title: VICE PRESIDENT Date: 04/21 /2026 CITY OF FORT WORTH INTERNAL ROUTING PROCESS: Approval Recommended: By: Name Title: �-Z Kevin Gunn Director, IT Solutions Approved as to Form and Legality: CarWaoe Paaliara By. Candace Pagllara (Apr 23. 2026 13 CDT) Name: Candace Pagliara Title: Sr. Assistant City Attorney Contract Authorization: M&C: 25-0134 Approval Date: 02/25/2025 Form 1295: 2025-1253724 Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. 2�K� By: Steven Vandever (Apr 22, 2026 08:03:16 CDT) Name: Steven Vandever Title: Sr. IT Solutions Manager City Secretary: {of/�o�wr°4oa o w4-1� % BY: C1 a a� ooe� Name: Jannette Goodall Title: City Secretary OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Contract Renewal Page 2 of 2 %foiceProducts City of Fort Worth DIR Sharon D. Gamble 817-392-5094(office) Texas Department of Information Resources April 21, 2026 ,M DIR-CPO-5060 NICE IEX Workforce Management Cloud Environment (IEX WFM - 200 Named Users - 6/13/26 - 6/12/27) Annual Subscription Items I $47,616.00 Professional Services Cost $0.00 Nm', 1 RIZPA 0 COI D RTNFF Jennifer Foulke - Regional Sales Manager Voice Products Inc. - Houston, TX P 800.466.1152 1 F 316.263.1823 ifoulke(a)voiceproducts.corn Quote# 23149-06 $47, 616.00 $0.00 Cloud based Software as a Service (SaaS). No hardware or annual maintenance is required. One time setup fee+ professional services and annual subscriptions fees annually. Customer provided secured VPN connection is required. Delivery, Training and Remote Support Included; Sales Tax not included. (All applicable sales tax will be billed in addition to quote). Agencies which are tax exempt should provide a copy of a tax exemption form with purchase order. M&C Review Page 1 of 2 Official site of the City of Fort Worth, Texas CITY COUNCIL AGENDA Fo� T� Create New From This M&C DATE: 2/25/2025 REFERENCE **M&C 25- LOG NAME: 04VOICE PRODUCTS NO.: 0134 CONTRACT AMENDMENT CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize Execution of an Amendment to City Secretary Contract No. 57960 Utilizing a Texas Department of Information Resources Cooperative Purchase Agreement with Voice Products, Inc. to Purchase NICE Interactive Voice Response - CPE Integration Increasing the Annual Contract Amount by $36,246.00 for a Revised Annual Amount Not to Exceed $136,246.00 for the Information Technology Solutions Department on Behalf of the Communications and Public Engagement Department RECOMMENDATION: It is recommended that the City Council authorize execution of an amendment to City Secretary Contract No. 57960 utilizing a Texas Department of Information Resources Cooperative Purchase Agreement with Voice Products, Inc. to the purchase NICE Interactive Voice Response-CPE Integration increasing the annual contract amount by $36,246.00 for a revised annual amount not to exceed $136,246.00 for the Information Technology Solutions Department on behalf of the Communications and Public Engagement Department. DISCUSSION: On August 09, 2022, the City executed City Secretary Contract (CSC) No. 57960 with Voice Products, Inc. using Texas Department of Information Resources (DIR) Cooperative Contract No. DIR-CPO- 5060 for Information Technology Broadcasting and Telecommunication for the Information Technology Solutions (ITS) Department in an annual amount not to exceed $100,000.00. The ITS Department uses Cooperative Contract No. DIR-CPO-5060 to provide workforce management and scheduling software. NICE Workforce Management is the primary software from this vendor that is used by the City 311 Call Center to manage staff scheduling and service quality. The current version of NICE Workforce Management is not supported on Windows 11and must be upgraded. This upgrade will move to the cloud -hosted software version which is supported on Windows 11 and will bring new features such as Al assistance and call routing. Professional services for the NICE upgrade are expected to cost of $88,630.00 which will increase the total annual contract value to $136,246.00. Annual NICE Workforce Management subscription costs will remain at $47,616.00 and are subject to price increases per DIR-CPO-5060 terms and conditions. Approval of this Mayor and Council Communication will allow additional purchase authority for the purchase of the upgrade professional services and NICE software licensing using the DIR Contract No. DIR-CPO-5060. Funding is budgeted in the ITS Capital Fund for the ITS Department for the purpose of funding the FY24 CPE Migrate NICE WFM project, as appropriated. COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a cooperative purchase agreement satisfies State laws requiring that the local government seek competitive bids for purchase of the item. Cooperative contracts have been competitively bid to increase and simplify the purchasing power of local government entities across the State of Texas. SUCCESSOR CONTRACTS: The City will initially use the DIR contract to make purchases authorized by this M&C. In the event a DIR cooperative contract is not renewed, staff would cease http://apps.cfwnet.org/council_packet/mc review.asp?ID=32999&councildate=2/25/2025 2/26/2025 M&C Review Page 2 of 2 purchasing at the end of the last purchase agreement coinciding with a valid cooperative contract. If the City Council were to not appropriate funds for a future year, staff would stop making purchases when the last appropriation expires, regardless of whether the then -current purchase agreement has expired. In the event an DIR cooperative agreement is not extended, but DIR executes a new cooperative agreement with substantially similar terms, this M&C authorizes the City to purchase the goods and services under the new DIR contract. If this occurs, in no event will the City continue to purchase goods and services under the new agreement for more than four (4) years without seeking Council approval. BUSINESS EQUITY: A Business Equity goal is not assigned when purchasing from an approved purchasing cooperative or public entity. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval if sufficient funds have been appropriated. AGREEMENT TERM: Upon City Council's approval and execution of amendment no. 1 to CSC 57960, the initial term of the agreement will expire in accordance with the terms and conditions of DIR- CPO-5060 or applicable successive cooperative agreement for the same products and services. RENEWAL OPTIONS: The agreements may be renewed in accordance with the underlying cooperative agreement, at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal period. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds are available in the current capital budget, as previously appropriated, in the ITS Capital Fund for the FY24 CPE Migrate NICE WFM project to support the approval of the above recommendation and execution of the amendment. Prior to any expenditure being incurred, the Information Technology Solutions Department has the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) FROM Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) Submitted for City Manager's Office by: Originating Department Head: Additional Information Contact: ATTACHMENTS 04 Voice Prod Cont Amend fid table.xlsx (CFW Internal) Form 1295.pdf (CFW Internal) ITS Funds Availability.pdf (CFW Internal) Mark McDaniel (6316) Kevin Gunn (2015) Cynthia Tyree (6689) http://apps.cfwnet.org/council_packet/mc review.asp?ID=32999&councildate=2/25/2025 2/26/2025 FORT WORTH. City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: Voice Products, Inc Subject of the Agreement: Fourth Renewal to CSC 57960 for Voice Products, Inc M&C Approved by the Council? * Yes 0 No ❑ If so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes ❑ No 0 57960-R4 If so, provide the original contract number and the amendment number. Is the Contract "Permanent"? *Yes ❑ No 0 If unsure, see backpage for permanent contract listing. Is this entire contract Confidential? *Yes ❑ No 0 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: If different from the approval date. Expiration Date: June 14, 2027 If applicable. Is a 1295 Form required? * Yes 0 No ❑ *If so, please ensure it is attached to the approving M&C or attached to the contract. Project Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 0 No ❑ Contracts need to be routed for CSO processing in the followingorder: rder: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.