HomeMy WebLinkAbout26-0053 - 2026-04-28 - Informal ReportINFORMAL REPORT TO CITY COUNCIL MEMBERS
No. 26-0053
To the Mayor and Members of the City Council
April 28, 2026
Page 1 of 2
SUBJECT: FY26 MID -YEAR UPDATE FOR RESIDENTIAL SOLID WASTE
COLLECTIONS
The purpose of this informal report is to provide an update on service levels for residential solid
waste collections. As of April 1, 2026, Waste Management (WM) services approximately 267,861
residential accounts through the City of Fort Worth's residential collections program. Each day,
about 126 routes are scheduled across four service lines garbage, recycling, yard waste, and
bulk waste, totaling more than 3.5 million scheduled collections each month citywide.
Customer Service Strategies
Exceptional customer service remains a top priority for the Environmental Services Department
and its contractors. Environmental Services and WM staff continue to hold daily coordination calls
to review operational performance and report on service levels. In addition, the department has
deployed a field solutions team model, with eight City staff members positioned across four drop-
off stations to ensure rapid response times and promptly address customer concerns as they
arise.
Performance Metrics
Environmental Services and WM measure performance with three key metrics on an online
dashboard:
1. Incomplete Routes
2. Missed Collections (Garbage, Recycling, Yard Waste or Bulk Waste)
3. Solid Waste Service Requests to the 311 Fort Worth Contact Center
The metrics dashboard can be viewed here: httiDs://www.fortworthtexas.gov/env. The table below
presents key metrics between October 1, 2025 and March 31, 2026, by month, and with monthly
averages. Data indicates consistent completion of routes and relatively few missed collections
with respect to service area.
Table 1: Solid Waste Collections Metrics from October 1, 2025, to March 31, 2026
WM Dashboard KPIs Oct Nov. Dec. Jan. Feb. March Monthly
2025 2025 2025 2026 2026 2026 Average
% of Routes Completed 9952% 97.37% 99.04% 99.16% 99.40% 99.92% 99.06%
On -Time
Missed Collections 4,409 2,735 2,471 1,825 2,489 2,690 2,770
Solid Waste Service
Requests to 311 Contact 4,494 4,360 3,545 2,947 3,197 3,821 3,727
Center
Table 1 presents residential so id waste col ections program metrics for October 1, 2025 — March 31, 2026.
Emergencv Preparedness for Storm Debris Response and Recovery
Each Spring and Summer, North Texas residents may experience high winds and storm events
that result in storm debris, such as broken tree limbs. If a residential account holder has storm
debris, it is recommended to carefully place materials for regularly scheduled yard waste and bulk
ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS
INFORMAL REPORT TO CITY COUNCIL MEMBERS
No. 26-0053
To the Mayor and Members of the City Council
April 28, 2026
Page 2 of 2
SUBJECT: FY26 MID -YEAR UPDATE FOR RESIDENTIAL SOLID WASTE
COLLECTIONS
waste collections. As a reminder, separate WM trucks collect yard waste and bulk waste on
separate, scheduled collection days. Drop -Off Stations may also be utilized.
Environmental Services staff coordinate closely with all City departments, including the
Department of Emergency Management & Communications, to support storm debris
preparedness and response during extreme weather events. In the event of a major storm, the
immediate priority is to ensure public safety and clear critical transportation routes. Storm debris
collection may take several days to several weeks, depending on the extent of impacts and the
community's recovery timeline.
ReadvFW Notification Svstem
Public safety is a top priority for the City of Fort Worth. Time -sensitive alerts and updates are
provided by the Office of Emergency Management before, during, and after storm events.
Residents are encouraged to opt in to the City's ReadyFW notification platform to stay informed
and connected. ReadyFW is Fort Worth's official alert system, delivering real-time, citywide
notifications and critical updates to help keep our community safe and resilient.
Learn how to register for Ready FW by scanning the QR Code below:
For questions regarding the information in this report, please contact Jim Keezell, Assistant
Environmental Services Director, at: (817) 392-5153.
Jesus "Jay" Chapa
City Manager
ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS