HomeMy WebLinkAbout065251 - General - Contract - Tyler Technologies, Inc.CSC No. 65251
FORT WORTH.
CITY OF FORT WORTH
COOPERATIVE PURCHASE AGREEMENT
This Cooperative Purchase Agreement ("Agreement") is entered into by and between the City
of Fort Worth ("City,") a Texas home rule municipality, and Tyler Technologies, Inc.
("Vendor,") a Delaware corporation. City and Vendor are each individually referred to herein as
a "party" and collectively referred to as the "parties."
The Cooperative Purchase Agreement includes the following documents which shall be construed
in the order of precedence in which they are listed:
1.
This Cooperative Purchase Agreement;
2.
Exhibit A
— Sourcewell Cooperative Contract No. 060624-TTI;
3.
Exhibit B
— Sourcewell Cooperative Contract No. 060624-TTI Pricing Index;
4.
Exhibit C
— Tyler Technologies Addendum;
5.
Exhibit D
— Tyler Technologies Proforma Order No. 39714;
6.
Exhibit E
— Conflict of Interest Questionnaire; and
7.
Exhibit F —
Network Access Agreement.
The Exhibits referenced above, which are attached hereto and incorporated herein, are
made a part of this Agreement for all purposes. Vendor agrees to provide City with the services
and goods included in Exhibit C pursuant to the terms and conditions of this Cooperative Purchase
Agreement, including all exhibits thereto. If any provisions of the attached documents, conflict
with the terms herein, are prohibited by applicable law, conflict with any applicable rule, regulation
or ordinance of City, the terms in this Agreement shall control.
City shall pay Vendor in accordance with the provisions of this Agreement. Total payment
made under this Agreement by City shall not exceed Three Hundred and Fifty Thousand Dollars
and Zero Cents ($350,000.00) annually. Vendor shall not provide any additional items or services
or bill for expenses incurred for City not specified by this Agreement unless City requests and
approves in writing the additional costs for such services. City shall not be liable for any additional
expenses of Vendor not specified by this Agreement unless City first approves such expenses in
writing.
The term of this Agreement shall be effective beginning on the date signed by the Assistant
City Manager below ("Effective Date") and ending on October 25, 2026. City shall be able to
renew this agreement for four (4) one-year renewal options by written agreement of the parties.
Provided, however, the term of this Agreement shall not extend beyond the term of Sourcewell
Cooperative Contract No. 060624-TTI attached hereto as Exhibit A, unless it is extended, renewed,
or followed up by a substantially similar cooperative agreement ("Successor Contract") from
Vendor and Sourcewell and the parties agree in writing to incorporate such extension, renewal, or
use of Successor Contract into this Agreement.
OFFICIAL RECORD
CITY SECRETARY
Cooperative Purchase Agreement FT. WORTH, TX Page 1 of 15
Vendor agrees that City shall, until the expiration of three (3) years after final payment
under this Agreement, or the final conclusion of any audit commenced during the said three years,
have access to and the right to examine at reasonable times any directly pertinent books,
documents, papers and records, including, but not limited to, all electronic records, of Vendor
involving transactions relating to this Agreement at no additional cost to City. Vendor agrees that
City shall have access during normal working hours to all necessary Vendor facilities and shall be
provided adequate and appropriate work space in order to conduct audits in compliance with the
provisions of this section. City shall give Vendor reasonable advance notice of intended audits.
Notices required pursuant to the provisions of this Agreement shall be conclusively
determined to have been delivered when (1) hand -delivered to the other parry, its agents,
employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of
the transmission, or (3) received by the other party by United States Mail, registered, return receipt
requested, addressed as follows:
To CITY: I To VENDOR:
City of Fort Worth Tyler Technologies, Inc.
Attn: City Manager's Office Attn: Legal Department
100 Fort Worth Trail 5101 Tennyson Pkwy
Fort Worth, TX 76102 Plano, TX 75024
With copy to Fort Worth City Attorney's Office at
same address
Data Breach. Vendor further agrees that it will monitor and test its data safeguards
from time to time, and further agrees to adjust its data safeguards from time to time in light
of relevant circumstances or the results of any relevant testing or monitoring. If Vendor
becomes aware of any unauthorized access to any financial or personal identifiable
information ("City Data") by any unauthorized person or third party relating to City Data
held or stored by Vendor under the Agreement or in connection with the performance of any
services performed under the Agreement or any Statement(s) of Work ("Data Breach"),
Vendor shall immediately notify City in writing and shall fully cooperate with City at
Vendor's expense to prevent or stop such Data Breach. In the event of such Data Breach,
Vendor shall fully and immediately comply with applicable laws, and shall take the
appropriate steps to remedy such Data Breach. Vendor will defend, indemnify and hold City,
its Affiliates, and their respective officers, directors, employees and agents, harmless from
and against any and all claims, suits, causes of action, liability, loss, costs and damages,
including reasonable attorney fees, arising out of or relating to any third party claim arising
from breach by Vendor of its obligations contained in this Section, except to the extent
resulting from the acts or omissions of City. All City Data to which Vendor has access under
the Agreement, as between Vendor and City, will remain the property of City. City hereby
consents to the use, processing and/or disclosure of City Data only for the purposes described
herein and to the extent such use or processing is necessary for Vendor to carry out its duties
and responsibilities under the Agreement, any applicable Statement(s) of Work, or as
required by law. Vendor will not transfer City Data to third parties other than through its
Cooperative Purchase Agreement Page 2 of 15
underlying network provider to perform its obligations under the Agreement, unless
authorized in writing by City. Vendor's obligation to defend, hold harmless and indemnify
City shall remain in full effect if the Data Breach is the result of the actions of a third party.
All City Data delivered to Vendor shall be stored in the United States or other jurisdictions
approved by City in writing and shall not be transferred to any other countries or
jurisdictions without the prior written consent of City.
No Boycott of Israel. If Vendor has fewer than 10 employees or the Agreement is for
less than $100,000, this section does not apply. Vendor acknowledges that in accordance with
Chapter 2271 of the Texas Government Code, City is prohibited from entering into a
contract with a company for goods or services unless the contract contains a written
verification from the company that it: (1) does not boycott Israel; and (2) will not boycott
Israel during the term of the contract. The terms "boycott Israel" and "company" shall have
the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By
signing this Addendum, Vendor certifies that Vendor's signature provides written verification
to City that Vendor. (1) does not boycott Israel, and (2) will not boycott Israel during the term
of the Agreement.
Prohibition on Boycotting Enemy Companies. Vendor acknowledges that in
accordance with Chapter 2276 of the Texas Government Code, the City is prohibited from
entering into a contract for goods or services that has a value of $100,000 or more that is to
be paid wholly or partly from public funds of the City with a company with 10 or more full-
time employees unless the contract contains a written verification from the company that it:
(1) does not boycott energy companies; and (2) will not boycott energy companies during the
term of the contract. The terms "boycott energy company" and "company" have the
meaning ascribed to those terms by Chapter 2276.001 of the Texas Government Code. To
the extent that Chapter 2274 of the Government Code is applicable to this Agreement, by
signing this Agreement, Vendor certifies that Vendor's signature provides written
verification to the City that Vendor: (1) does not boycott energy companies; and (2) will not
boycott energy companies during the term of this Agreement.
Prohibition on Discrimination Against Firearm and Ammunition Industries. Vendor
acknowledges that except as otherwise provided by Chapter 2274 of the Texas Government
Code, the City is prohibited from entering into a contract for goods or services that has a
value of $100,000 or more that is to be paid wholly or partly from public funds of the City
with a company with 10 or more full-time employees unless the contract contains a written
verification from the company that it: (1) does not have a practice, policy, guidance, or
directive that discriminates against a firearm entity or firearm trade association; and (2) will
not discriminate during the term of the contract against a firearm entity or firearm trade
association. The terms "discriminate," "firearm entity" and "firearm trade association"
have the meaning ascribed to those terms by Chapter 2274.001 of the Texas Government
Code. To the extent that Chapter 2274 of the Government Code is applicable to this
Agreement, by signing this Agreement, Vendor certifies that Vendor's signature provides
written verification to the City that Vendor: (1) does not have a practice, policy, guidance,
or directive that discriminates against a firearm entity or firearm trade association; and (2)
Cooperative Purchase Agreement Page 3 of 15
will not discriminate against a firearm entity or firearm trade association during the term of
this Agreement.
Applicable Laws. The laws of the State of Texas shall govern this Agreement. Venue for
any action brought to interpret or enforce, or arising out of or incident to, the terms of this
Agreement shall be in Tarrant County, Texas.
[Signature Page Follows]
Cooperative Purchase Agreement Page 4 of 15
The undersigned represents and warrants that he or she has the power and authority to execute this
Agreement and bind the respective Vendor.
CITY OF FORT WORTH:
GQAIV�ti�
By: Dianna Giordano (May 26, 2026 13:07:24 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 05/26/2026
APPROVAL RECOMMENDED:
By:
Name:
Kevin Gunn
Title:
Director, IT Solutions
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By: o a
Name: Jannette Goodall
Title: City Secretary
VENDOR:
Tyler Technologies, Inc.
By: ��L44--ty
Name: She lark Title: GroupGeneral Counsel
Date: May 19, 2026
CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: Steven Vanay 19, 2026 15:00:08 CDT)
Name: Steven Vandever
Title: Sr. IT Solutions Manager
APPROVED AS TO FORM AND LEGALITY:
caili6{G2 GiG1�lGtYG{
By: Candace Pagliara (May 26, 2026 13:02:23 CUT)
Name: Candace Pagliara
Title: Sr. Assistant City Attorney
CONTRACT AUTHORIZATION:
M&C: 25-0996
Approval Date: 10/28/2025
Form 1295: N/A
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
EXHIBIT A
Sourcewell Cooperative Contract No. 060624-TTI
(ATTACHED)
Cooperative Purchase Agreement — Exhibit A Page 6 of 15
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
060624-TTI
Sourcewell
Solicitation Number: RFP #060624
CONTRACT
This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN
56479 (Sourcewell) and Tyler Technologies, Inc., 5101 Tennyson Pkwy., Plano, TX 75024
(Supplier).
Sourcewell is a State of Minnesota local government unit and service cooperative created
under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers
cooperative procurement solutions to government entities. Participation is open to eligible
federal, state/province, and municipal governmental entities, higher education, K-12 education,
nonprofit, tribal government, and other public entities located in the United States and Canada.
Sourcewell issued a public solicitation for Software Solutions and Related Services for Public
Sector and Education Administration from which Supplier was awarded a contract in Categories
1, 2, 3, 4, and 5.
Supplier desires to contract with Sourcewell to provide equipment, products, or services to
Sourcewell and the entities that access Sourcewell's cooperative purchasing contracts
(Participating Entities).
1. TERM OF CONTRACT
A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.
EXPIRATION DATE AND EXTENSION. This Contract expires October 25, 2028, unless it is
cancelled sooner pursuant to Article 22. This Contract allows up to three additional one-year
extensions upon the request of Sourcewell and written agreement by Supplier. Sourcewell
retains the right to consider additional extensions beyond seven years as required under
exceptional circumstances; provided, however, that any additional extension will be upon
written agreement by Supplier.
B. SURVIVAL OF TERMS. Notwithstanding any expiration or termination of this Contract, all
payment obligations incurred prior to expiration or termination will survive, as will the
following: Articles 11 through 14 survive the expiration or cancellation of this Contract. All
other rights will cease upon expiration or termination of this Contract.
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2. EQUIPMENT, PRODUCTS, OR SERVICES
A. EQUIPMENT, PRODUCTS, OR SERVICES. Supplier will provide the Equipment, Products, or
Services as stated in its Proposal submitted under the Solicitation Number listed above.
Supplier's Equipment, Products, or Services Proposal (Proposal) is attached and incorporated
into this Contract.
All Equipment and Products provided under this Contract must be new and the current model.
Supplier may offer close-out or refurbished Equipment or Products if they are clearly indicated
in Supplier's product and pricing list. Unless agreed to by the Participating Entities in advance,
Equipment or Products must be delivered as operational to the Participating Entity's site.
This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated,
sales and sales volume are not guaranteed.
B. WARRANTIES. During the term of a current Maintenance or SaaS Agreement, Supplier
makes the following warranties:
a. Tyler Software Warranty — Supplier's software will substantially conform to the
functional descriptions of the Supplier software contained in Supplier's Proposal,
or their functional equivalent. Future functionality may be updated, modified, or
otherwise enhanced through Supplier's maintenance and support services, and
the governing functional descriptions for such future functionality will be set
forth in Supplier's then -current documentation.
b. Tyler Services Warranty — Supplier warrants that it will perform services in a
professional, workmanlike manner, consistent with industry standards. In the
event Supplier provides services that do not conform to this warranty, Supplier
will re -perform the services at no additional cost
c. Third Party Warranties — Unless otherwise indicated, Supplier does not warrant
the condition of any third -party products or services resold through Supplier's
reseller agreement. Supplier will pass through any third -party warranties it
receives for such items and will reasonably cooperate and coordinate for access
to warranty service for third -party items Supplier resells.
C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution and throughout
the Contract term, Supplier must provide to Sourcewell a current means to validate or
authenticate Supplier's authorized dealers, distributors, or resellers relative to the Equipment,
Products, and Services offered under this Contract, which will be incorporated into this
Contract by reference. It is the Supplier's responsibility to ensure Sourcewell receives the most
current information.
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3. PRICING
All Equipment, Products, or Services under this Contract will be priced at or below the price
stated in Supplier's Proposal.
When providing pricing quotes to Participating Entities, all pricing quoted must reflect a
Participating Entity's total cost of acquisition. This means that the quoted cost is for delivered
Equipment, Products, and Services that are operational for their intended purpose, and
includes all costs to the Participating Entity's requested delivery location.
Regardless of the payment method chosen by the Participating Entity, the total cost associated
with any purchase option of the Equipment, Products, or Services must always be disclosed in
the pricing quote to the applicable Participating Entity at the time of purchase.
A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly
packaged. Damaged Equipment and Products may be rejected. If the damage is not readily
apparent at the time of delivery, Supplier must permit the Equipment and Products to be
returned within a reasonable time at no cost to Sourcewell or its Participating Entities.
Participating Entities reserve the right to inspect the Equipment and Products at a reasonable
time after delivery where circumstances or conditions prevent effective inspection of the
Equipment and Products at the time of delivery. In the event of the delivery of nonconforming
Equipment and Products, the Participating Entity will notify the Supplier as soon as possible and
the Supplier will replace nonconforming Equipment and Products with conforming Equipment
and Products.
Supplier must arrange for and pay for the return shipment on Equipment and Products that arrive
in a defective or inoperable condition.
Sourcewell may declare the Supplier in breach of this Contract if the Supplier intentionally
delivers substandard or inferior Equipment or Products.
B. SALES TAX. Each Participating Entity is responsible for supplying the Supplier with valid tax -
exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax-
exempt entity.
C. HOT LIST PRICING. At anytime during this Contract, Supplier may offer a specific selection
of Equipment, Products, or Services at discounts greater than those listed in the Contract.
When Supplier determines it will offer Hot List Pricing, it must be submitted electronically to
Sourcewell in a line -item format. Equipment, Products, or Services may be added or removed
from the Hot List at any time through a Sourcewell Price and Product Change Form as defined
in Article 4 below.
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Hot List program and pricing may also be used to discount and liquidate close-out and
discontinued Equipment and Products as long as those close-out and discontinued items are
clearly identified as such. Current ordering process and administrative fees apply. Hot List
Pricing must be published and made available to all Participating Entities.
4. PRODUCT AND PRICING CHANGE REQUESTS
Supplier may request Equipment, Product, or Service changes, additions, or deletions at any
time. All requests must be made in writing by submitting a signed Sourcewell Price and Product
Change Request Form to the assigned Sourcewell Supplier Development Administrator. This
approved form is available from the assigned Sourcewell Supplier Development Administrator.
At a minimum, the request must:
• Identify the applicable Sourcewell contract number;
• Clearly specify the requested change;
• Provide sufficient detail to justify the requested change;
• Individually list all Equipment, Products, or Services affected by the requested change,
along with the requested change (e.g., addition, deletion, price change); and
• Include a complete restatement of pricing documentation in Microsoft Excel with the
effective date of the modified pricing, or product addition or deletion. The new pricing
restatement must include all Equipment, Products, and Services offered, even for those
items where pricing remains unchanged.
A fully executed Sourcewell Price and Product Change Request Form will become an
amendment to this Contract and will be incorporated by reference.
5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS
A. PARTICIPATION. Sourcewell's cooperative contracts are available and open to public and
nonprofit entities across the United States and Canada; such as federal, state/province,
municipal, K-12 and higher education, tribal government, and other public entities.
The benefits of this Contract should be available to all Participating Entities that can legally
access the Equipment, Products, or Services under this Contract. A Participating Entity's
authority to access this Contract is determined through its cooperative purchasing, interlocal,
or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service
Member of Sourcewell during such time of access. Supplier understands that a Participating
Entity's use of this Contract is at the Participating Entity's sole convenience and Participating
Entities reserve the right to obtain like Equipment, Products, or Services from any other source.
Supplier is responsible for familiarizing its sales and service forces with Sourcewell contract use
eligibility requirements and documentation and will encourage potential participating entities
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to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its
roster during the term of this Contract.
B. PUBLIC FACILITIES. Supplier's employees maybe required to perform work at government -
owned facilities, including schools. Supplier's employees and agents must conduct themselves
in a professional manner while on the premises, and in accordance with Participating Entity
policies and procedures, and all applicable laws.
6. PARTICIPATING ENTITY USE AND PURCHASING
A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under
this Contract, a Participating Entity must clearly indicate to Supplier that it intends to access this
Contract; however, order flow and procedure will be developed jointly between Sourcewell and
Supplier. Typically, a Participating Entity will issue an order directly to Supplier or its authorized
subsidiary, distributor, dealer, or reseller. If a Participating Entity issues a purchase order, it
may use its own forms, but the purchase order should clearly note the applicable Sourcewell
contract number. All Participating Entity orders under this Contract must be issued prior to
expiration or cancellation of this Contract; however, Supplier performance, Participating Entity
payment obligations, and any applicable warranty periods or other Supplier or Participating
Entity obligations may extend beyond the term of this Contract.
Supplier's acceptable forms of payment are included in its attached Proposal. Participating
Entities will be solely responsible for payment and Sourcewell will have no liability for any
unpaid invoice of any Participating Entity.
B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and
conditions to a purchase order, or other required transaction documentation, may be
negotiated between a Participating Entity and Supplier, such as job or industry -specific
requirements, legal requirements (e.g., affirmative action or immigration status requirements),
or specific local policy requirements. Some Participating Entities may require the use of a
Participating Addendum, the terms of which will be negotiated directly between the
Participating Entity and the Supplier or its authorized dealers, distributors, or resellers, as
applicable. Any negotiated additional terms and conditions must never be less favorable to the
Participating Entity than what is contained in this Contract. The foregoing notwithstanding,
Supplier may (i) require execution of a software and services agreement in a form substantially
similar to the one included with Supplier's Proposal and/or (ii) require agreement to terms
required by third -party product providers.
C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires
service or specialized performance requirements not addressed in this Contract (such as e-
commerce specifications, specialized delivery requirements, or other specifications and
requirements), the Participating Entity and the Supplier may enter into a separate, standalone
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agreement, apart from this Contract. Sourcewell, including its agents and employees, will not
be made a party to a claim for breach of such agreement.
D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or
in part, immediately upon notice to Supplier in the event of any of the following events:
1. The Participating Entity fails to receive funding or appropriation from its governing body
at levels sufficient to pay for the equipment, products, or services to be purchased;
2. Federal, state, or provincial laws or regulations prohibit the purchase or change the
Participating Entity's requirements; or
3. Supplier commits any material breach of this Contract or the additional terms agreed to
between Supplier and a Participating Entity, subject to the terms of an executed software
and services agreement between the Supplier and the Participating Entity.
E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a
Participating Entity's order will be determined by the Participating Entity making the purchase.
7. CUSTOMER SERVICE
A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to
Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is
changed. The Account Representative will be responsible for:
• Maintenance and management of this Contract;
• Timely response to all Sourcewell and Participating Entity inquiries; and
• Business reviews to Sourcewell and Participating Entities, if applicable.
B. BUSINESS REVIEWS. Supplier must perform a minimum of one business review with
Sourcewell per contract year. The business review will cover sales to Participating Entities,
pricing and contract terms, administrative fees, sales data reports, performance issues, supply
issues, customer issues, and any other necessary information.
8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT
A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Supplier must provide a
contract sales activity report (Report) to the Sourcewell Supplier Development Administrator
assigned to this Contract. Reports are due no later than 45 days after the end of each calendar
quarter. A Report must be provided regardless of the number or amount of sales during that
quarter (i.e., if there are no sales, Supplier must submit a report indicating no sales were
made).
The Report must contain the following fields:
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• Participating Entity Name (e.g., City of Staples Highway Department);
• Participating Entity Physical Street Address;
• Participating Entity City;
• Participating Entity State/Province;
• Participating Entity Zip/Postal Code;
• Participating Entity Contact Name;
• Participating Entity Contact Email Address;
• Participating Entity Contact Telephone Number;
• Sourcewell Assigned Entity/Participating Entity Number;
• Item Purchased Description;
• Item Purchased Price;
• Sourcewell Administrative Fee Applied; and
• Date Purchase was invoiced/sale was recognized as revenue by Supplier.
B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell,
the Supplier will pay an administrative fee to Sourcewell on all Equipment, Products, and
Services provided to Participating Entities. The Administrative Fee must be included in, and not
added to, the pricing. Supplier may not charge Participating Entities more than the contracted
price to offset the Administrative Fee.
The Supplier will submit payment to Sourcewell for the percentage of administrative fee stated
in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased
by Participating Entities under this Contract during each calendar quarter. Payments should
note the Supplier's name and Sourcewell-assigned contract number in the memo; and must be
mailed to the address above "Attn: Accounts Receivable" or remitted electronically to
Sourcewell's banking institution per Sourcewell's Finance department instructions. Payments
must be received no later than 45 calendar days after the end of each calendar quarter.
Supplier agrees to cooperate with Sourcewell in auditing transactions under this Contract to
ensure that the administrative fee is paid on all items purchased under this Contract.
In the event the Supplier is delinquent in any undisputed administrative fees, Sourcewell
reserves the right to cancel this Contract and reject any proposal submitted by the Supplier in
any subsequent solicitation. In the event this Contract is cancelled by either party prior to the
Contract's expiration date, the administrative fee payment will be due no more than 30 days
from the cancellation date.
9. AUTHORIZED REPRESENTATIVE
Sourcewell's Authorized Representative is its Chief Procurement Officer.
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Supplier's Authorized Representative is the person named in the Supplier's Proposal. If
Supplier's Authorized Representative changes at any time during this Contract, Supplier must
promptly notify Sourcewell in writing.
10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE
A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records,
documents, and accounting procedures and practices relevant to this Contract are subject to
examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the
end of this Contract. This clause extends to Participating Entities as it relates to business
conducted by that Participating Entity under this Contract.
B. ASSIGNMENT. Neither party may assign or otherwise transfer its rights or obligations under
this Contract without the prior written consent of the other party and a fully executed
assignment agreement. Such consent will not be unreasonably withheld. Any prohibited
assignment will be invalid.
C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective
until it has been duly executed by the parties.
D. WAIVER. Failure by either party to take action or assert any right under this Contract will
not be deemed a waiver of such right in the event of the continuation or repetition of the
circumstances giving rise to such right. Any such waiver must be in writing and signed by the
parties.
E. CONTRACT COMPLETE. This Contract represents the complete agreement between the
parties. No other understanding regarding this Contract, whether written or oral, may be used
to bind either party.
F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent
contractors, each free to exercise judgment and discretion with regard to the conduct of their
respective businesses. This Contract does not create a partnership, joint venture, or any other
relationship such as master -servant, or principal -agent.
11. INDEMNITY AND HOLD HARMLESS
Supplier must indemnify, defend, save, and hold Sourcewell and its Participating Entities,
including their agents and employees, harmless from any claims or causes of action, including
attorneys' fees incurred by Sourcewell or its Participating Entities, arising out of any act or
omission in the performance of this Contract by the Supplier or its agents or employees; this
indemnification includes injury or death to person(s) or property alleged to have been caused
by some defect in the Equipment, Products, or Services under this Contract to the extent the
Equipment, Product, or Service has been used according to its specifications. Sourcewell's
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responsibility will be governed by the State of Minnesota's Tort Liability Act (Minnesota
Statutes Chapter 466) and other applicable law.
12. GOVERNMENT DATA PRACTICES
Supplier and Sourcewell must comply with the Minnesota Government Data Practices Act,
Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell
under this Contract and as it applies to all data created, collected, received, maintained, or
disseminated by the Supplier under this Contract. Sourcewell and Supplier acknowledge that
compliance with the Minnesota Government Data Practices Act extends only to that data to
which the Act applies.
13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT
A. INTELLECTUAL PROPERTY
1. Grant of License. During the term of this Contract:
a. Sourcewell grants to Supplier a royalty -free, worldwide, non-exclusive right and
license to use the trademark(s) provided to Supplier by Sourcewell in advertising and
promotional materials for the purpose of marketing Sourcewell's relationship with
Supplier.
b. Supplier grants to Sourcewell a royalty -free, worldwide, non-exclusive right and
license to use Supplier's trademarks in advertising and promotional materials for the
purpose of marketing Supplier's relationship with Sourcewell.
2. Limited Right of Sublicense. The right and license granted herein includes a limited right
of each party to grant sublicenses to their respective subsidiaries, distributors, dealers,
resellers, marketing representatives, and agents (collectively "Permitted Sublicensees") in
advertising and promotional materials for the purpose of marketing the Parties' relationship
to Participating Entities. Any sublicense granted will be subject to the terms and conditions
of this Article. Each party will be responsible for any breach of this Article by any of their
respective sublicensees.
3. Use; Quality Control.
a. Neither party may alter the other party's trademarks from the form provided
and must comply with removal requests as to specific uses of its trademarks or
logos.
b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the
other party's trademarks only in good faith and in a dignified manner consistent with
such party's use of the trademarks. Upon written notice to the breaching party, the
breaching party has 30 days of the date of the written notice to cure the breach or
the license will be terminated.
4. Termination. Upon the termination of this Contract for any reason, each party, including
Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites,
and the like bearing the other party's name or logo (excepting Sourcewell's pre-printed
catalog of suppliers which may be used until the next printing). Supplier must return all
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marketing and promotional materials, including signage, provided by Sourcewell, or dispose
of it according to Sourcewell's written directions.
B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released
without prior written approval from the Authorized Representatives. Publicity includes notices,
informational pamphlets, press releases, research, reports, signs, and similar public notices
prepared by or for the Supplier individually or jointly with others, or any subcontractors, with
respect to the program, publications, or services provided resulting from this Contract.
C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be
approved by Sourcewell. Send all approval requests to the Sourcewell Supplier Development
Administrator assigned to this Contract.
D. ENDORSEMENT. The Supplier must not claim that Sourcewell endorses its Equipment,
Products, or Services.
14. GOVERNING LAW, JURISDICTION, AND VENUE
The substantive and procedural laws of the State of Minnesota will govern this Contract. Venue
for all legal proceedings arising out of this Contract, or its breach, must be in the appropriate
state court in Todd County, Minnesota or federal court in Fergus Falls, Minnesota.
15. FORCE MAJEURE
Neither party to this Contract will be held responsible for delay or default caused by acts of God
or other conditions that are beyond that party's reasonable control. A party defaulting under
this provision must provide the other party prompt written notice of the default.
16. SEVERABILITY
If any provision of this Contract is found by a court of competent jurisdiction to be illegal,
unenforceable, or void then both parties will be relieved from all obligations arising from that
provision. If the remainder of this Contract is capable of being performed, it will not be affected
by such determination or finding and must be fully performed.
17. PERFORMANCE, DEFAULT, AND REMEDIES
A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and
address unresolved contract issues as follows:
1. Notification. The parties must promptly notify each other of any known dispute and
work in good faith to resolve such dispute within a reasonable period of time. If necessary,
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Sourcewell and the Supplier will jointly develop a short briefing document that describes
the issue(s), relevant impact, and positions of both parties.
2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified
above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher
level of management. The Supplier will have 30 calendar days to cure an outstanding issue.
3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the
Supplier must continue without delay to carry out all of its responsibilities under the
Contract that are not affected by the dispute.
B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract,
or any Participating Entity order under this Contract, in default:
1. Nonperformance of contractual requirements, or
2. A material breach of any term or condition of this Contract.
The party claiming default must provide written notice of the default, with 30 calendar days to
cure the default. Time allowed for cure will not diminish or eliminate any liability for liquidated
or other damages. If the default remains after the opportunity for cure, the non -defaulting
party may:
• Exercise any remedy provided by law or equity, or
• Terminate the Contract or any portion thereof, including any orders issued against the
Contract.
18. INSURANCE
A. REQUIREMENTS. At its own expense, Supplier must maintain insurance policy(ies) in effect
at all times during the performance of this Contract with insurance company(ies) licensed or
authorized to do business in the State of Minnesota having an "AM BEST" rating of A- or better,
with coverage and limits of insurance not less than the following:
1. Workers' Compensation and Employer's Liability.
Workers' Compensation: As required by any applicable law or regulation.
Employer's Liability Insurance: must be provided in amounts not less than listed below:
Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease
2. Commercial General Liability Insurance. Supplier will maintain insurance covering its
operations, with coverage on an occurrence basis, and must be subject to terms no less
broad than the Insurance Services Office ("ISO") Commercial General Liability Form
CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include
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liability arising from premises, operations, bodily injury and property damage,
independent contractors, products -completed operations including construction defect,
contractual liability, blanket contractual liability, and personal injury and advertising
injury. All required limits, terms and conditions of coverage must be maintained during
the term of this Contract.
Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage
$1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for products liability -completed operations
$2,000,000 general aggregate
3. Commercial Automobile Liability Insurance. During the term of this Contract,
Supplier will maintain insurance covering all owned, hired, and non -owned automobiles
in limits of liability not less than indicated below. The coverage must be subject to terms
no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer),
or equivalent.
Minimum Limits:
$1,000,000 each accident, combined single limit
4. Umbrella Insurance. During the term of this Contract, Supplier will maintain
umbrella coverage over Employer's Liability, Commercial General Liability, and
Commercial Automobile.
Minimum Limits:
$2,000,000
5. Professional/Technical, Errors and Omissions, and/or Miscellaneous Professional
Liability. During the term of this Contract, Supplier will maintain coverage for all claims
the Supplier may become legally obligated to pay resulting from any actual or alleged
negligent act, error, or omission related to Supplier's professional services required
under this Contract.
Minimum Limits:
$2,000,000 per claim or event
$2,000,000 — annual aggregate
6. Network Security and Privacy Liability Insurance. During the term of this Contract,
Supplier will maintain coverage for network security and privacy liability. The coverage
may be endorsed on another form of liability coverage or written on a standalone
policy. The insurance must cover claims which may arise from failure of Supplier's
security resulting in, but not limited to, computer attacks, unauthorized access,
disclosure of not public data — including but not limited to, confidential or private
information, transmission of a computer virus, or denial of service.
Minimum limits:
$2,000,000 per occurrence
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$2,000,000 annual aggregate
Failure of Supplier to maintain the required insurance will constitute a material breach entitling
Sourcewell to immediately terminate this Contract for default.
B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Supplier must
furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this
Contract. Copies of renewal certificates will be mailed to Sourcewell, 202 12th Street
Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Supplier Development
Administrator assigned to this Contract as close as practicable to the date the applicable policy
or policies is/are renewed. The certificates must be signed by a person authorized by the
insurer(s) to bind coverage on their behalf.
Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide
certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in
this Contract.
C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY
INSURANCE CLAUSE. Supplier agrees to include Sourcewell and its Participating Entities,
including their officers, agents, and employees, as an additional insured under the Supplier's
commercial general liability insurance policy with respect to liability arising out of activities,
"operations," or "work" performed by or on behalf of Supplier, and products and completed
operations of Supplier as respects this Contract. The policy provision(s) or endorsement(s) must
further provide that coverage is primary for claims under Supplier's commercial general liability
policy that are caused, in whole or in part, by Supplier as respects this Contract and not excess
over or contributory with any other valid, applicable, and collectible insurance or self-insurance
in force for the additional insureds.
D. WAIVER OF SUBROGATION. Except to the extent the damage or injury is caused by
Sourcewell, Supplier waives subrogation rights against Sourcewell on claims under Supplier's
commercial general liability, automobile liability, and workers' compensation and employee
liability policies that arise out of or relate to this Contract and are between Supplier and
Sourcewell. The waiver must apply to all deductibles and/or self -insured retentions applicable
to the required or any other insurance maintained by the Supplier or its subcontractors. Where
permitted by law, Supplier must require similar written express waivers of subrogation and
insurance clauses from each of its subcontractors.
E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this
Contract can be met by either providing a primary policy or in combination with
umbrella/excess liability policy(ies), or self -insured retention.
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19. COMPLIANCE
A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this
Contract must comply fully with applicable federal laws and regulations, and with the laws in
the states and provinces in which the Equipment, Products, or Services are sold.
B. LICENSES. Supplier must maintain a valid and current status on all required federal,
state/provincial, and local licenses, bonds, and permits required for the operation of the
business that the Supplier conducts with Sourcewell and Participating Entities.
20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION
Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in
writing certain information to Sourcewell related to bankruptcy actions. If at any time during
this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in
writing.
Supplier certifies and warrants that neither it nor its principals are presently debarred,
suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs
operated by the State of Minnesota; the United States federal government or the Canadian
government, as applicable; or any Participating Entity. Supplier certifies and warrants that
neither it nor its principals have been convicted of a criminal offense related to the subject
matter of this Contract. Supplier further warrants that it will provide immediate written notice
to Sourcewell if this certification changes at any time.
21. PROVISIONS FOR NON -UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER
UNITED STATES FEDERAL AWARDS OR OTHER AWARDS
Participating Entities that use United States federal grant or FEMA funds to purchase goods or
services from this Contract may be subject to additional requirements including the
procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit
Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional
requirements based on specific funding source terms or conditions. Within this Article, all
references to "federal" should be interpreted to mean the United States federal government.
The following list only applies when a Participating Entity accesses Supplier's Equipment,
Products, or Services with United States federal funds.
A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all
contracts that meet the definition of "federally assisted construction contract" in 41 C.F.R. § 60-
1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in
accordance with Executive Order 11246, "Equal Employment Opportunity" (30 FR 12319,
12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, "Amending
Executive Order 11246 Relating to Equal Employment Opportunity," and implementing
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regulations at 41 C.F.R. § 60, "Office of Federal Contract Compliance Programs, Equal
Employment Opportunity, Department of Labor." The equal opportunity clause is incorporated
herein by reference.
B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal
program legislation, all prime construction contracts in excess of $2,000 awarded by non-
federal entities must include a provision for compliance with the Davis -Bacon Act (40 U.S.C. §
3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5,
"Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted
Construction"). In accordance with the statute, contractors must be required to pay wages to
laborers and mechanics at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor. In addition, contractors must be required to pay
wages not less than once a week. The non-federal entity must place a copy of the current
prevailing wage determination issued by the Department of Labor in each solicitation. The
decision to award a contract or subcontract must be conditioned upon the acceptance of the
wage determination. The non-federal entity must report all suspected or reported violations to
the federal awarding agency. The contracts must also include a provision for compliance with
the Copeland "Anti -Kickback" Act (40 U.S.C. § 3145), as supplemented by Department of Labor
regulations (29 C.F.R. § 3, "Contractors and Subcontractors on Public Building or Public Work
Financed in Whole or in Part by Loans or Grants from the United States"). The Act provides that
each contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any part of the
compensation to which he or she is otherwise entitled. The non-federal entity must report
all suspected or reported violations to the federal awarding agency. Supplier must be in
compliance with all applicable Davis -Bacon Act provisions.
C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where
applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve
the employment of mechanics or laborers must include a provision for compliance with 40
U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).
Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of
every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess
of the standard work week is permissible provided that the worker is compensated at a rate of
not less than one and a half times the basic rate of pay for all hours worked in excess of 40
hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction
work and provide that no laborer or mechanic must be required to work in surroundings or
under working conditions which are unsanitary, hazardous or dangerous. These requirements
do not apply to the purchases of supplies or materials or articles ordinarily available on the
open market, or contracts for transportation or transmission of intelligence. This provision is
hereby incorporated by reference into this Contract. Supplier certifies that during the term of
an award for all contracts by Sourcewell resulting from this procurement process, Supplier must
comply with applicable requirements as referenced above.
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D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACTOR AGREEMENT. If the federal award
meets the definition of "funding agreement" under 37 C.F.R. § 401.2(a) and the recipient or
subrecipient wishes to enter into a contract with a small business firm or nonprofit organization
regarding the substitution of parties, assignment or performance of experimental,
developmental, or research work under that "funding agreement," the recipient or subrecipient
must comply with the requirements of 37 C.F.R. § 401, "Rights to Inventions Made by Nonprofit
Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative
Agreements," and any implementing regulations issued by the awarding agency. Supplier
certifies that during the term of an award for all contracts by Sourcewell resulting from this
procurement process, Supplier must comply with applicable requirements as referenced above.
E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL
ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require
the non-federal award to agree to comply with all applicable standards, orders or regulations
issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution
Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal
awarding agency and the Regional Office of the Environmental Protection Agency (EPA).
Supplier certifies that during the term of this Contract will comply with applicable requirements
as referenced above.
F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award
(see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions
in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.
§180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3
C.F.R. § 1989 Comp., p. 235), "Debarment and Suspension." SAM Exclusions contains the names
of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier
certifies that neither it nor its principals are presently debarred, suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from participation by any federal
department or agency.
G. BYRD ANTI -LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Suppliers must file
any required certifications. Suppliers must not have used federal appropriated funds to pay any
person or organization for influencing or attempting to influence an officer or employee of any
agency, a member of Congress, officer or employee of Congress, or an employee of a member
of Congress in connection with obtaining any federal contract, grant, or any other award
covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that
takes place in connection with obtaining any federal award. Such disclosures are forwarded
from tier to tier up to the non-federal award. Suppliers must file all certifications and
disclosures required by, and otherwise comply with, the Byrd Anti -Lobbying Amendment (31
U.S.C. § 1352).
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H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with
the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies
that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after
grantees or subgrantees submit final expenditure reports or quarterly or annual financial
reports, as applicable, and all other pending matters are closed.
I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Supplier
must comply with the mandatory standards and policies relating to energy efficiency which are
contained in the state energy conservation plan issued in compliance with the Energy Policy
and Conservation Act.
J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Supplier must comply
with all applicable provisions of the Buy American Act. Purchases made in accordance with the
Buy American Act must follow the applicable procurement rules calling for free and open
competition.
K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized
representatives of a federal agency must have access to any books, documents, papers and
records of Supplier that are directly pertinent to Supplier's discharge of its obligations under
this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The
right also includes timely and reasonable access to Supplier's personnel for the purpose of
interview and discussion relating to such documents.
L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is
a state agency or agency of a political subdivision of a state and its contractors must comply
with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation
and Recovery Act. The requirements of Section 6002 include procuring only items designated in
guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the
highest percentage of recovered materials practicable, consistent with maintaining a
satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the
value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring
solid waste management services in a manner that maximizes energy and resource recovery;
and establishing an affirmative procurement program for procurement of recovered materials
identified in the EPA guidelines.
M. FEDERAL SEAL(S), LOGOS, AND FLAGS. The Supplier cannot use the seal(s), logos, crests, or
reproductions of flags or likenesses of Federal agency officials without specific pre -approval.
N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to
this Contract or any purchase by a Participating Entity and is not subject to any obligations or
liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter
resulting from the Contract or any purchase by an authorized user.
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0. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The
Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and
Statements) applies to the Supplier's actions pertaining to this Contract or any purchase by a
Participating Entity.
P. FEDERAL DEBT. The Supplier certifies that it is non -delinquent in its repayment of any
federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit
disallowance, and benefit overpayments.
Q. CONFLICTS OF INTEREST. The Supplier must notify the U.S. Office of General Services,
Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to
the anticipated work under this Contract raises an actual or potential conflict of interest (as
described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in
writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and
Participating Entity are able to assess the actual or potential conflict; and provide any additional
information as necessary or requested.
R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S.
Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources
and support to individuals and organizations associated with terrorism.
S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR
EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it
will comply with applicable requirements of 2 C.F.R. § 200.216.
T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable, Supplier certifies
that during the term of this Contract it will comply with applicable requirements of 2 C.F.R. §
200.322.
22. CANCELLATION
Sourcewell or Supplier may cancel this Contract at any time, with or without cause, upon 60
days' written notice to the other party. However, Sourcewell may cancel this Contract
immediately upon discovery of a material defect in any certification made in Supplier's
Proposal. Cancellation of this Contract does not relieve either party of financial, product, or
service obligations incurred or accrued prior to cancellation.
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Sourcewell
Signed by:
By: COFD2A139D06489...
Jeremy Schwartz
Title: Chief Procurement Officer
11/13/2024 1 4:32 PM CST
Date:
Tyler Technologies, Inc.
El
ocuSigned by:
lot,By:A932F08A2384D5...
Tina Mize
Title: Group General Counsel
Date: 11/13/2024 1 4:27 PM CST
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RFP 060624 - Software Solutions and Related Services for Public
Sector and Education Administration
Vendor Details
Company Name:
Tyler Technologies
Does your company conduct
business under any other name? If
Maine
yes, please state:
1 Tyler Drive
Address:
Yarmouth, Maine 04096
Contact:
Ehren Morse
Email:
ehren.morse@tylertech.com
Phone:
800-772-2260 4662
Fax:
207-712-6025
HST#:
75-2303920
Submission Details
Created On:
Thursday April 18, 2024 06:47:48
Submitted On:
Thursday June 13, 2024 09:02:59
Submitted By:
Ehren Morse
Email:
ehren.morse@tylertech.com
Transaction #:
d904b570-f6ec-473c-ba06-9a7l327912da
Submitter's IP Address:
163.116.144.109
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Specifications
Table 1: Proposer Identity & Authorized Representatives
General Instructions (applies to all Tables) Sourcewell prefers a brief but thorough response to each question. Do not merely attach additional documents to your response without also
providing a substantive response. Do not leave answers blank; respond "N/A" if the question does not apply to you (preferably with an explanation).
Line
Item
Question
Response*
1
Proposer Legal Name (one legal entity only): (In the event of
Tyler Technologies, Inc.
award, will execute the resulting contract as "Supplier")
2
Identify all subsidiary entities of the Proposer whose equipment,
Tyler understands and agrees that it will be solely responsible for the equipment, products and services, including
products, or services are included in the Proposal.
those of its subsidiary entities, provided under a resulting contract. Tyler has included equipment, products and
services of the following subsidiary entities in this proposal: NIC Services, LLC, Rapid Financial Solutions, LLC, U.S.
e-Direct, LLC and NICUSA, LLC.
3
Identify all applicable assumed names or DBA names of the
Proposer or Proposer's subsidiaries in Line 1 or Line 2 above.
4
Provide your CAGE code or Unique Entity Identifier (SAM):
GKHLE5VNFMZ3
5
Proposer Physical Address:
5101 Tennyson Pkwy, Plano TX 75024
6
Proposer website address (or addresses):
www.tylertech.com
7
Proposer's Authorized Representative (name, title, address, email
Tina Mize, Group General Counsel, 7701 College Blvd., Overland Park, KS 66603, tina.mize@tylertech.com, 913-489-
address & phone) (The representative must have authority to
5239
sign the "Proposer's Assurance of Compliance" on behalf of the
Proposer and, in the event of award, will be expected to execute
the resulting contract):
8
Proposer's primary contact for this proposal (name, title, address,
Ehren Morse, Sales Operations Manager
email address & phone):
1 Tyler Drive, Yarmouth Maine, ehren.morse@tylertech.00m, 800-772-2260 ext. 4662
9
Proposer's other contacts for this proposal, if any (name, title,
Gia Davis, VP Sales Enablement
address, email address & phone):
1 Tyler Drive, Yarmouth Maine, gia.davis@tylertech.com, 800-772-2260
Table 2: Company Information and Financial Strength
Line Question tesponsei*
Item
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
brief history of your company, including your
s core values, business philosophy, and industry
related to the requested equipment, products or services.
Tyler Technologies has paved the way for digital transformation in the public sector with integrated software and
technology services. Our end -to -end solutions empower government entities at the local, state, and federal levels to
operate efficiently and transparently in their interactions with the public and in their collaboration with each other. By
connecting data and processes across disparate systems, we transform how clients turn data into actionable insights
and solutions for their communities. Our mission, vision, and values inherently support sustainable operations.
Guided by our Connected Communities vision, we support thriving communities with our integrated product solutions to
build a digital foundation that enhances data access, engagement, and transparency. Tyler aims to provide the
technology needed for seamless information exchange among government entities, schools, and residents across
geographic, agency, and departmental boundaries. Through streamlined processes and solutions, we are driven to help
overcome data and resource sharing challenges in the public sector, contributing to improved connectivity, efficiency, and
agility.
At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy
digital infrastructure. By seamlessly connecting data, people, and processes across departments and geographic
boundaries, the public sector can tackle society's unprecedented challenges while increasing resident engagement with
government. Only Tyler delivers the exclusive public sector focus, depth and breadth of solutions, industry experience,
and intentional innovation that will drive the public sector forward.
What are our values?
Purpose - we are purpose driven
Tyler has built its brand by delivering value for clients, creating a strong workplace culture, ensuring transparency in our
operations, and empowering strong, vibrant communities. We take great pride in the Tyler brand and what it stands for.
Respect - we respect our resources.
Respect for the environment is more than a mindset; it requires real investment and focus. In 2023, we concentrated on
strengthening our sustainability initiatives while ensuring operational excellence. Our successes are a testament to the
dedication of Tyler team members, who embody our mission and bring our sustainability priorities to life.
Community - we are committed to building community.
A spirit of community is a common thread that runs through every interaction, inside and outside our organization. For
our communities, this means generous giving through the Tyler Foundation, our endowment for charitable giving. It also
means continuing our unique relationship with Both Ends Believing, Tyler's nonprofit partner benefiting children in
institutional care around the world. For our company, this means support for the wellness and fulfilment of our
employees, as well as for a wide range of causes they care about. For our clients and shareholders, this means
providing peace of mind by investing in security, compliance, and privacy initiatives that meet or exceed software
industry standards. We publish specific guidance on these programs on the Compliance page of our website.
Integrity - we refuse to compromise on integrity
Every aspect of our business begins and ends with integrity. In adhering to corporate governance standards, integrity is
our guiding principle and our number one requirement for success - with our team members, our clients, our
shareholders, and even with our competitors. We consider integrity to be at the heart of our success and uphold it
daily through careful listening, thoughtful analysis, and responsible decision making.
Company Background
Tyler Technologies is the largest and most established provider of integrated software and technology services focused
on the public sector. Tyler's end -to -end solutions empower local, state, and federal government entities to operate more
efficiently and connect more transparently with their constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in
their communities.
Tyler empowers government and schools to create safer, smarter, and more vibrant communities through integrated
solutions ranging from Appraisal & Tax, Civic Services, Courts & Justice, Data & Insights, ERP, Land & Official
Records to Public Safety and K-12 Education and has been exclusively focused on the public sector since 1997. Tyler
was founded in 1966, incorporated in Delaware in November 1989 and is a publicly traded corporation on the NYSE
(TYL) and is headquartered in Plano, TX, with 28 office locations across the U.S. and Canada. With a client retention
rate of 98%, Tyler has more than 4,000 successful installations across 13,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other intemational locations.
Our Products
With decades of exclusive public sector experience, Tyler is the market leader providing integrated software and
services. Subject matter experts and in-depth products result in a sustainable client partnership that delivers the
industry's most comprehensive solution. We provide the industry's broadest line of software products and offer clients s
single source for all their information technology needs in several major areas:
Public Administration : Appraisal & Tax, Civic Services, ERP, Land & Official Records, Regulatory Outdoor Recreation,
Courts & Public Safety : Corrections, Courts & Justice, Public Safety
Health and Human Services : Environmental Health & Disability & Benefits
K1-12 Education : School ERP, Student Information, Student Transportation
Transfonnative Technology: Data & Insights, Civic Experience, Cybersecurity, Payments, Productivity Tools
We are known for long-standing client relationships, functional and feature -rich products, and the latest technology. In
addition to software products, Tyler provides related professional services including installation, data conversion,
consulting, training, customization, support, disaster recovery, and application and data hosting.
Public Sector Focus
Tyler's business units have provided software and services to customers for more than fifty years and have long-
standing reputations in the local government market for quality products and customer service. Tyler is the largest
company in the United States focused solely on providing software solutions to the public sector. While many of our
competitors compete in multiple vertical markets, Tyler is singularly focused on the public sector.
Tyler recognizes that the public sector is generally stable, risk averse, and craves community accessibility, security, and
transparency. That is why local government and school entities seek reliable and efficient software and services from
Tyler -a vendor who is professional, reputable, dedicated, and achieves results. Tyler has the experience to understand
the unique requirements of the public sector, the necessary resources to invest in its products, and the ability to deliver
quality services.
Our Experience
Tyler Technologies' solutions offer the widest breadth of products in the industry, the latest technology available, and an
integrated system that can operate in diverse offices throughout a jurisdiction. More importantly, Tyler's vision and skill in
executing that vision is what ultimately leads to a successful implementation and long-term solution for our customers.
Our experienced team consists of industry leaders that keep our team moving and making sure we can give you the
tools to succeed.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
11
What are your company's expectations in the event of an award?
Tyler is excited to continue our partnerahip with Sourcewell. Tyler is committed to growing contract usage over the
contract term and working with Sourcewell on goal setting and approach. As Tyler continues to innovate and empower
the public sector, Tyler has continued to increase usage of the contract with Sourcewell across its divisions as well as
increase the offerings available to Sourcewell's members. As a leader in the industry, we understand the importance of
maximizing the value of a streamlined procurement process. Tyler has built a strong partnership with Sourcewell and
seeks to continue to maximize the value of this partnership in the future. Our collaborative marketing efforts have
worked effectively to promote awareness of the contract. Our team of dedicated professionals is committed to delivering
exceptional service and ensuring the success of our clients.
12
Demonstrate your financial strength and stability with meaningful
Tyler consistently maintains a solid balance sheet, strong cash flow and low debt, experiencing consistent revenue
data. This could include such items as financial statements, SEC
growth. In 2023, Tyler achieved total revenues of $1.95 billion representing 7.4% year -over -year organic growth.
filings, credit and bond ratings, letters of credit, and detailed
reference letters. Upload supporting documents (as applicable) in
Tyler is committed to continual research and development. These investments are spread widely across our solutions
the document upload section of your response.
suites, enhancing our products and services that will match the changing demands of our clients, strengthen our market
position, and support future growth. We recorded research and development expense of $109.6 million in 2023, $105.2
million in 2022, and $93.5 million in 2021.
Though our increased R&D investment has created a short -tern headwind to margin expansion, we believe the long-
term results from new and enhanced products will strengthen our ability to compete and succeed. As we move into the
future, we will continue to invest strategically as opportunities arise; however, we expect R&D investments to continue to
grow over time, expanding in line with revenue growth.
In June of 2023 Tyler introduced our Tyler 2030 vision, which supports Tyler's drive to be the most trusted and
indispensable partner for the public sector in the digital government era. This vision becomes a reality when we
continue to focus on what's most important. Tyler 2030 aligns our organization and drives focus areas including
leveraging our large installed base, expanding into new markets, completing our cloud transition, and growing our
payments business. We will achieve these goals while building a world -class corporate culture maintained by the best
and brightest employees in the industry.
Tyler's continued success validates our strategy of a singular focus on serving mission- critical needs of the public
sector, backed by a strong balance sheet and strategic investments that bolster our market leadership. This singular
focus is executed through a diverse range of products and services.
Tyler's commitment to providing essential software and services to support the public sector remains stronger than ever.
Please visit tylertech.irpass.com/Annual—ReporLF!nancials to view our current annual report This has also been supplied
with our proposal..
13
What is your US market share for the solutions that you are
Tyler is a leading provider of software to local governments in a market with significant modernization potential,
proposing?
representing a total addressable market of $37-50 billion (if including the federal government).
14
What is your Canadian market share for the solutions that you
Tyler has an established presence in Canada with an increasing footprint and pipeline for new business. Multiple
are proposing?
business units have existing clients in Canada and a strategic focus on increasing market share.
15
Has your business ever petitioned for bankruptcy protection? If
Tyler has never petitioned for bankruptcy protection and as described above is very proud of it's financial strength with
so, explain in detail.
consisten long term revenue growth.
16
How is your organization best described: is it a manufacturer, a
Tyler is best described as a manufacturer and service provider. A great benefit to Sourcewell members is that Tyler not
distributor/dealer/reseller, or a service provider? Answer
only develops and supports our software in house, but also has an impressive implementation team that works directly
whichever question (either a) or b) just below) best applies to
with our clients to ensure a smooth implementation. These internal teams work together seamlessly to ensure that all
your organization.
our products and services offered provide the best solutions to the public sectors evolving needs.
a) If your company is best described as a
Tyler offers a variety of solutions designed specifically for the public sector. From ERP and community development to
distributor/dealer/reseller (or similar entity), provide your written
public safety and school transportation, we provide solutions for all the public sectors needs. For Sourcewell members,
authorization to act as a distributor/dealer/reseller for the
that means one partner - one company to work with and solutions that were designed to work seamlessly together.
manufacturer of the products proposed in this RFP. If applicable,
is your dealer network independent or company owned?
b) If your company is best described as a manufacturer or
service provider, describe your relationship with your sales and
service force and with your dealer network in delivering the
products and services proposed in this RFP. Are these
individuals your employees, or the employees of a third party?
17
If applicable, provide a detailed explanation outlining the licenses
The scope of services provided by Tyler does not include required licenses or certifications. Our proposal otherwise
and certifications that are both required to be held, and actually
includes information related to certifications held by some of our personnel.
held, by your organization (including third parties and
subcontractors that you use) in pursuit of the business
contemplated by this RFP.
18
Provide all "Suspension or Debarment" information that has
Tyler is not and has not been suspended or debarred from procurements in its various markets at any time over the
applied to your organization during the past ten years.
past ten years.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 3: Industry Recognition & Marketplace Success
,Line
Rom
Question
Response*
19
Describe any relevant industry awards or recognition that your
Tyler has earned a reputation as an industry leader based on our products and commitment to our clients. These
company has received in the past five years
factors, along with our financial strength and industry partnerships, have earned us numerous accolades.
Innovative and Strong
Newsweek's "America's Greatest Workplaces for Diversity"
Government Technology Magazine's "Govrech Top 100"
Dallas Business Journal's "North Texas Fastest -Growing Public Companies"
2023 Esd Cornerstone Partner
Forbes' "America's Best Large Employers"
Forbes' "America's Best Employers for Diversity"
Forbes' "Best Employers for Women"
Forbes' "Best Midsize Employers"
Forbes' "Most Innovative Growth Companies"
Forbes' "America's Best Small Companies"
Fortune's "100 Fastest -Growing Companies"
Barron's 400 Index ranking, a measure of "Most Promising Companies in America"
Software Magazine's "Software 500" ranking of the world's largest software and service suppliers
Dow Jones Sustainability Index (DJSI) North America
Employer of Choice
Mainebiz's "Best Places to Work in Maine" (15+ years)
The Dallas Morning News' 'Top Workplaces D-FW" (10 years)
Dayton Daily News' "Top Workplaces in the Dayton Metro Area"
Lubbock Avalanche -Journal's "Best of Lubbock"
Detroit Free Press' 'Top Workplaces"
Phoenix Business Journal's "Best Places to Work"
The Atlanta Joumal-Constitution's 'Top Workplaces"
The Washington Post's "Top Workplaces"
Albany Business Reviews "Best Places to Work"
The Washington Post's 'Top Workplaces"
The Denver Post's "Best Midsized Companies to Work for in Colorado"
Mississippi Business Journal's "Best Places to Work"
NJBIZ's "Best Places to Work in New Jersey"
20
What percentage of your sales are to the governmental sector in
93-95% are focused on the governmental sector.
the past three years
21
What percentage of your sales are to the education sector in the
5-7% are focused on the Education sector.
past three years
22
List any state, provincial, or cooperative purchasing contracts that
Sourcewell is our primary contract vehicle Tyler -wide for local government and education.
you hold.
Tyler products are also sold through these cooperatives: TX DIR, NASA SEWP, NASPO,TIPS, CES, MESC, and
What is the annual sales volume for each of these contracts over
1GPA.
the past three years?
23
List any GSA contracts or Standing Offers and Supply
Tyler's federal division leverages GSA IT-70 and our Data & Insights division leverages GSA schedule 70-GS 35F-
Arrangements (SOSA) that you hold.
0119Y.
What is the annual sales volume for each of these contracts over
the past three years?
Table 4: References/Testimonials
Line Item 24. Supply reference information from three customers who are eligible to be Sourcewell participating entities.
Entity Name * I
Contact Name *
Phone Number*
Benton County, WA
Debbie Calhoun, Financial Services Manager
509-783-1310
City of EL Cajon, CA
Sara Diaz, Director of Information Technology
619-820-8345
City of Riverton, UT
Kevin Hicks, Administrative Services Director
801-718-0064
Table 5: Top Five Government or Education Customers
Line Item 25. Provide a list of your top five government, education, or non-profit customers (entity name is optional), including entity type, the state or province the entity is located in, scope
of the project(s), size of transaction(s), and dollar volumes from the past three years.
Entity, Name
Entity Type '
State / Province "'
eftYlfaTk"
Size of Transactions `
Dollar Volume Past Three
Years "
Not Disclosed
Government
Texas -TX Courts
259
63,572,233
Not Disclosed
Government
Illinois - IL Courts
56
38,610,814
Not Disclosed
Government
North Carolina - NC Courts & Public Safety
126
31,320,092
Not Disclosed
Government
Maryland - MD Courts & Data & Insights
43
24,433,415
Not Disclosed
Government
Washington -WA Courts & Data & Insights
76
20,249,916
Table 6: Ability to Sell and Deliver Service
Describe your company's capability to meet the needs of Sourcewell participating entities across the US and Canada, as applicable.
Your response should address in detail at least the following areas: locations of your network of sales and service providers, the number of workers (full-time equivalents) involved in each
sector, whether these workers are your direct employees (or employees of a third party), and any overlap between the sales and service functions.
Line Question Response*
Item
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
26
Sales force.
Tyler's organization is broken down into specific business units with focused and tenured sales teams successfully
supporting each business unit. Sales departments are strategically structured with ample resources that focus on Tyler's
existing clients and staff that focus exclusively on prospective new clients. Tyler is very proud of and benefits from its
sales force being healthily tenured. This meaningfully supports the effectiveness of our sales organization, our
consultative approach to selling and our clients' satisfaction when conducting business with Tyler. This undoubtedly helps
to drive Tyler's client retention rate of 98%.
In Tyler's largest division the average tenure of our sales team is 13 years and on average across the organization
sales resources have spent 9+ years working at Tyler and many have had careers with applicable experience doing
business with the public sector. Additionally, 45% of Tyler's employees have worked in the public sector.
Our sales organization consists of nearly 400 resources who help to successfully operate Tyler's sales functions and
support our growing customer base with knowledge and focus on each product that is purchased by our customers.
Tyler product divisions are divided into five focused solution groups: Courts & Justice, Health & Human Services, K-12
Education, Public Administration and Transformative Technology. Tyler has offices across the United States to
accommodate our growing employee & customer base and provide exceptional regional support for our existing clients.
Tyler is headquartered in Plano, Texas. We have offices throughout the U.S., two in Canada, and one in the
Philippines. With Sourcewell expansion into Canada, Tyler looks to continue to build on this partnership and leverage
this contract and Sourcewell's partnerships to expand business in Canada going forward. Tyler has a growing number
of clients in Canada.
Internal and external sales employees are cognizant of the effectiveness and purchasing vehicles and are specifically
trained on the process for utilizing Sourcewell so they can provide information efficiently and effectively to our client and
prospective clients. Tyler's clients have utilized the Tyler/Sourcewell contract more than any other means of cooperative
purchasing, and Tyler looks to continue to grow the partnership and the volume of business that leverages this
procurement method.
27
Dealer network or other distribution methods.
Tyler does not leverage a dealer network. We have proven success selling direct to our customers
28
Service force.
Tyler's support & implementation service force make up more than 40% of Tyler's employee base
Tyler has decades of project management experience in implementing complex integrated systems. During this time,
Tyler's methodology has been built on best practices and its project management team has accumulated over 100
years of collective project management experience.
Tylers project management methodology addresses nine management areas: Integration, Scope, Time, Cost, Quality,
Human Resources, Communications, Risk, and Change. Successful planning, coordination, and execution of these areas
is critical for successful implementations, and this is why they are defined in The Project Management Body of
Knowledge (PMBOK) put forth by the Project Management Institute (PMI). Tyler project managers are very familiar with
this standard methodology —many of our project managers are certified Project Management Professionals (PMPs).
From system setup and configuration to data conversion and complete end -user training, our expert staff ensures your
software is delivered and implemented on schedule and within budget. That's more than a goal for Tyler. It's an
expectation.
Our proven implementation process is based on three important areas: experience, people, and sound methodology.
Experience matters. With thousands of successful implementations for public sector clients of all sizes, we produce
outcomes that exceed expectations.
People make the difference. Everyone who touches an implementation project is a Tyler professional who has
deep knowledge of the product they are implementing.
Sound methodology. Our certified teams follow the principles of the Project Management Institute (PMI), a
recognized leader in the science of project management.
When it comes to learning new technology, one size does not fit all. That's why we customize our training services to
meet your exact needs. Having the right training not only maximizes your staffs use of Tyler products, but competence
also creates confidence.
Data Academy delivers on -site data analytics training and workshops.
Group Training brings clients together for seminars across the nation.
Onsite Training combines classroom -style and hands-on practice.
Online Tyler Community puts answers and insights at your fingertips.
Tyler Connect is our premier annual user training and networking event.
Tyler University provides formalized online training programs
Ongoing Professional Product Support
True long-term success means being able to leverage that technology investment over the long tens. Our software
support services are designed to answer questions, resolve issues, and ensure your Tyler products are running at peak
performance.
Live U.S.-based telephone support through a toll -free hotline
Online Tyler Community, a user -driven software support community
Web chat and virtual support tools for quick, real-time virtual assistance
29
Describe the ordering process. If orders will be handled by
Sourcewell members will work closely with their appropriate sales representative to determine necessary products and
distributors, dealers or others, explain the respective roles of the
services. Tyler's sales representative will create a quote compliant with Tyler's Sourcewell contract. All quotes are
Proposer and others.
audited by sales managers and logged in Tyler's CRM system
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
;vibe your strategy related to implementation, integration, and
of implementation partners.
At Tyler, we believe your software should be delivered and successfully implemented on schedule and within budget,
meeting clearly defined goals. That's more than an objective
for us — it's an expectation. Our implementation process is based on three foundations:
Experience — we have completed more than-40,000 installations in more than 13,000
Client sites
• In-house expertise — we don't outsource implementation tasks
Leadership — we adhere to Project Management Institute (PMI) methodology
Tyler uses PMI's globally recognized scientific approach to project management to plan and manage all
implementations. These principles are deployed by Tyler's greatest asset — our deeply experienced, in-house experts.
Guided by these principles, we deliver a well -planned implementation that pairs an understanding of your organization's
current needs and practices with Tyler's best business processes, role -based business intelligence, and unique user
interfaces that increase efficiency and productivity.
Leveraging your Tyler software to improve overall operations is an investment, but the ultimate return is tied directly to
a successful implementation. Our ordered, closely monitored, and controlled implementation maximizes your return with a
standardized process designed for success.
Tyler's implementation process demonstrates our long-term commitment to you. We empower you with best practices
that allow you to use your products successfully at the time of go -live, while positioning your organization to be
prepared to consume the new technology developments that Tyler offers through its philosophy of perpetual releases
and upgrades.
With decades of experience and with thousands of successful implementations, Tyler ensures an outcome that exceeds
expectations. From the first meeting to the final sign -off, Tyler is with you every step of the way.
The key to any successful project is communication. With Tyler, each person in your implementation process plays a
critical role, and we know getting people involved early, and keeping them engaged, produces greater overall success.
That's why the implementation team, consisting of the client's executive sponsor, the client's project manager, and
Tyler's project manager, work together to establish a plan to meet your specific needs, challenges, and schedule for the
entire project.
Tyler's project manager coordinates each implementation with the support and expertise of Tyler's implementation
consultants. Clear roles and responsibilities are assigned to key staff on your project team and your assigned Tyler
implementation consultants. This ensures the implementation is successful, and all users have the opportunity to sign off
on the project's completion. These key project resources work together to help your implementation process progress
as planned.
We focus much of our attention on project planning because it is central to the success of implementation. In
collaboration with your project manager, your Tyler project manager will customize a detailed project plan to meet your
specific needs, challenges, and schedule. This ensures not only that the project is manageable to team members, but
also that areas of critical importance are addressed as needed.
Your project management plan will include a project schedule and plans for scope management, quality management,
resource management, risk management, and communication management. At Tyler, planning is much more than just
creating a list of tasks to accomplish or a calendar of benchmarks to meet. Together, we'll determine the work that
needs to be performed for each module, expectations for each project team member, acceptable and agreed -upon
testing and quality assurance benchmarks, schedules for system go -live, and an organized flow for all questions,
comments, and concerns.
This plan is your guide — for the tasks to be completed, the checklists to follow, and the expectations of the people
involved. Once approved, the detailed steps ensure we meet the goals and objectives of the project.
Inherent in the plan are control points — critical stops — that verify commitment to and understanding of the project.
The purpose of these control points is to make sure all needs have been met, each team member has accomplished
assigned tasks, and the agreed -upon project plan followed.
To ensure effective communication throughout the entire client organization, the Tyler implementation team hosts an
official and informative stakeholder meeting. This meeting bangs together all participants — from the core
implementation team to all end users and the executive sponsor. Employees have a chance to learn about the
implementation process, including why a new software system is being implemented. At this time, expectations are
discussed. Using Tyler's change management process, each aspect of the project is addressed — facilitating a smooth
and efficient process.
Design for the Future: Assess and Define
Once your project plan has been created, approved, and is ready for execution — what's next? While some
implementation approaches may dictate that data conversion or user training comes next in the implementation process,
Tyler's team of experts perform a current and future state analysis of your business environment before a single
decision is made on how to configure your new solution.
We start by performing a solution orientation of the software, allowing project team members to become familiar with
key concepts and processes. This provides a preliminary knowledge transfer of the system. Next, Tyler's consultants
take a detailed look at your current business processes and determine your challenges, goals, and objectives to
establish an understanding of your available options.
We collaborate on decisions that may result in business process changes to best meet your needs and optimize the
use of your Tyler applications. This approach is a unique way of helping you update your policies and procedures while
creating the overall system design — before moving forward in the implementation process. It ensures we meet your
expectations and establish agreed -upon processes upfront.
Once the system design is paired with the project plan, the rest of the process moves forward in a structured and
efficient manner. Training and data conversion proceed because careful planning and testing reduces apprehension
about go -live or post -live.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
31 Describe in detail the process and procedure of your customer lCustomer satisfaction is of the utmost importance to Tyler. That's why we've designed our customer support model to
service program, if applicable. ensure that issues that arise are resolved within a timely manner.
Include your response -time capabilities and commitments, as well Tyler provides online and continuing education resources on its support website at www.tylertech.com/client-support.
as any incentives that help your providers meet your stated
service goals or promises. Support Organization
Abe your ability and willingness to provide your products
services to Sourcewell participating entities in the United
Tyler technical support is organized by business process. Our product -specific teams allow support staff to focus on a
distinct group of products and services by business process so they can handle calls quickly and accurately. The
support product manager is responsible for the day-to-day operations of the team and ensures delivery of exceptional
technical support to our clients. The team analysts and leads are responsible for assisting the team with client issues
and providing ongoing team training. Technical support specialists are responsible for diagnosing and resolving client
issues in a timely and courteous manner.
Contacting Us to Make a Support Request
The most efficient way to reach us is to log a support request online through Tyler's online support incidents at
www.tylertech.com/client-support. You can log a case for support anytime. All data is available in real-time. Your existing
contact information defaults when you create a new support case. You provide: Description, Priority, Product suite,
group, and module. Best practice is to enter as the product suite and to start with the application module for all
issues - the application support team will collaborate with other groups as needed for resolution. The case create -form
provides unlimited space for you to describe the question or problem in detail, and you can attach files or screen
capture that may be helpful to support. Use the My View screen capture tool to record the issue and attach it to the
support case. As you enter your request, potential solutions are offered in the Answer Panel to the right of the case
entry form. If you do not find an answer while entering your request, continue with the submit. The case is routed to the
team with the experts best matched to your request.
Once submitted, you will receive an automated email that includes the case number
for reference.
A Focus on Client Success
Our mission is to deliver superior service by providing a timely response, issue resolution, and operational support,
resulting in a high-level of client satisfaction. Unlike some companies who outsource their application support to a third
party, Tyler offers a complete solution of customer support services provided by our in-house experts.
When you contact technical support, your request is responded to by a technical
support specialist who begins working on the request at first contact.
Every contact from you is logged into our customer relationship management system. This system tracks the history of
each case, including the time of first contact, priority of the issue, description of the request, support recommendations,
client feedback, and resolution. A list of cases is available in real time on Tyler's support website.
Case Priorities
To best assist clients, we triage and monitor cases by priority. The case priority is based on your needs and
deadlines. Priority identifies the impact of the issue and sets expectations for support and for you. You are responsible
for communicating the priority of the case and must contact support if the priority of an issue changes.
Support resources are available 8:00 AM to 5:00 PM across four standard time zones (EST, CST, MST, and PST).
Tyler has established escalation paths and severity levels that range from Critical to Non -Critical. Critical priority means
an issue is severe and requires immediate resolution. A critical issue is one where there is a complete work
stoppage, or a loss of multiple essential system functions for all users. Tyler aims for resolution in 1 day or less. High
priority issues are ones where there is a repeated, consistent failure of essential functionality affecting more than one
user, or the loss or corruption of data; your system is operational, but an essential piece of functionality is not working.
Tyler aims for resolution in 10 days or less. Medium priority issues are non -severe issues that Tyler aims to resolve in
30 days or less. Non -Critical priority issues are a lower priority and you will work with Support as time permits. Tyler
aims for resolution in 60 days or less.
Critical Issues
If you are experiencing a severe work stoppage that requires immediate resolution, you can log a critical case through
the portal, or you can call Tylers toll -free number. If all technicians are on the line assisting other clients, you can
press "0" to be redirected to the operator to page the team.
Following -up on Open Cases
You can monitor the status of an open issue in Tylers online support incidents. In the portal, you can review support's
last action on the case and enter new information to share with support. You can request an update by entering a note
on the case in the portal, or by calling support and speaking with the assigned technician.
Escalating a Support Case
If your situation or issue priority has changed, or if you feel you are not receiving the service you need, please contact
the appropriate support product manager to escalate. The manager will follow up on your open issue and determine the
necessary action.
Tyler is willing and able to sell our best of breed products across the United States. We provide solutions to support
all sizes of entities in the public sector and pride ourselves on providing unparalleled support to each customer with a
growing array of support services to ensure that our clients' needs are met expeditiously and resolved quickly. This is
appreciated by our clients and supports our client retention rate of 98%.
Tyler Technologies' singular focus has been providing software and technology services to the public sector.
We engage with multiple levels of technology, from back -office systems of record that feed, access and aggregate data,
to process integration with workflows across systems, to the applications that provide better access to government for
community residents. We provide end -to -end software and services options designed to accommodate each client's
unique situation, whether they're moving from manual processes or already engaged in advanced digital workflow.
We deliver solutions in multiple ways. From locally installed, client -hosted systems to secure reliable cloud -based
offerings, we facilitate hosting environments that work best for our clients.
We envision a dynamic future. Our visions of helping our clients create connected communities - where data,
processes, and people work together to make communities safer, smarter, and more responsive - is multilayered, with
a long-term roadmap for connecting data between departments and agencies and across jurisdictions and geographical
boundaries.
We are accountable to multiple stakeholders, including public servants, community residents, our employees, and our
shareholders, and we take our responsibilities to each of these groups very seriously.
We empower the people who serve the public in multiple ways every day. Tylers 5,500+ employees work hard every
day to support our 44,000+ installations in 13,000 locations. We have public sector clients in all 50 states plus
Canada, the Caribbean, Australia, Europe, and other international locations. Moreover, Tyler offers the widest range of
solutions for the public sector, including: Appraisal & Tax, Civic Services, Corrections, Courts & Justice, Cybersecurity,
Data & Insights, ERP Financial, Health and Human Services, Land & Official Records, Public Safety, Regulatory, School
Financial, Student Information & Student Transportation.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
33
Describe your ability and willingness to provide your products
Tyler's Enterprise Permitting & Licensing, MyCivic, Data & Insights, School Transportation, Enterprise Justice,
and services to Sourcewell participating entities in Canada.
Scene Doc, and Enterprise Assessment & Tax products are all marketed in Canada with dedicated sales resources
focusing on this market and continuing to build market share.
Specific to Tyler's A&T division , Tyler's experience is both deep and broad in terms of its footprint within Canada. We
have been providing property assessment solutions to the Canadian market since 1992, starting with the Province of
Nova Scotia. The Province of Newfoundland initially installed the Tyler solution in 1998. Along with these longtime
clients, Tyler has implemented its iasWorld CAMA solution for British Columbia Assessment (BCA). BCA is widely
regarded as one of the most advanced assessment agencies in the world, assessing nearly two million properties with
a total assessed value nearing $1.3 trillion. BCA selected Tyler's iasWorld after a competitive review process to help
improve assessment quality, reduce operational and overhead costs, enhance data flow between agencies and improve
employee productivity. In addition, Tyler implemented the iasWorid solution in the City of Calgary. The City chose Tyler's
iasWorld solution due to our experience in Canada, our appraisal expertise, the overall financial strength of the
company, and our singular focus on the public section. Tyler is supporting the City of Calgary's vision of becoming a
leading annual market value assessment jurisdiction.
34
Identify any geographic areas of the United States or Canada
Tyler is intent on marketing its software & service solutions across all states in the US and across Canada.
that you will NOT be fully serving through the proposed contract.
35
Identify any Sourcewell participating entity sectors (i.e.,
Tyler provides solutions predominantly to Schools, Cities, Counties, Special Districts, States and Federal Organizations
government, education, not -for -profit) that you will NOT be fully
and is intent on marketing its solutions to these organizations across at of Sourcewell's applicable entity sectors.
serving through the proposed contract.
Explain in detail. For example, does your company have only a
regional presence, or do other cooperative purchasing contracts
limit your ability to promote another contract?
36
Define any specific contract requirements or restrictions that
There are no restrictions on Tyler's ability to conduct business in Hawaii, Alaska, or other US territories.
would apply to our participating entities in Hawaii and Alaska
and in US Territories.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 7: Marketing Plan
Line
Item
Question
Response*
37
Describe your marketing strategy for promoting this contract
As a proud Sourcewell partner, Tyler Technologies actively embraces and promotes this partnership to our clients and
opportunity. Upload representative samples of your marketing
prospects. Tyler's broad portfolio of solutions empowers the public sector to deliver quality and efficient service to their
materials (if applicable) in the document upload section of your
constituency - through software that provides greater transparency and accessibility, sustainable office practices, and
response.
secure data that is easy to manage and maintain. Through our Sourcewell partnership, we can deliver on this mission
one step further by helping the public sector make critical software procurement decisions while reducing stress and
allowing them to find a solution at the most competitive price point. To drive awareness of the Sourcewell agreement,
we have strategically integrated the partnership into our corporate marketing strategy in several ways, including the
following:
Tyler has developed multiple collateral resources that speak to the advantages of using Sourcewell as a
procurement tool. Our Tyler Technologies Sourcewell Flyer lives in our customer -facing resource center on Tylertech.com.
We've also created a brochure titled "Making the Right Long -Term Decision: A Six -Step Approach to Purchasing New
Technology" which discusses the various ways agencies begin the procurement process, which speaks to utilizing a
purchasing agent like Sourcewell to help save significant time, paperwork, administration fees, and legal costs. Our
Munis ERP Case Study directly
references the benefits of using a Sourcewell contract in the words of Tyler's client the city of Redding, California. All
these resources are available on our website Tylertech.com, but are also Google indexed, making them accessible to
anyone looking for resources on these subjects or active keywords.
Our Tyler Technologies Sourcewell Flyer is also available in our sales enablement platform which enables our
marketing and sales organization to send important decision- making assets to prospects and clients.
Tyler promotes. Sourcewell at hundreds of trade shows nationwide every year, including industry -leading events like
GFOA, where our Sourcewell banner is placed proudly in our Tyler -branded booth. Because the Sourcewell brand is so
highly regarded within the public sector, this helps strengthen the brand identity of both Sourcewell and Tyler in the
eyes of public sector decision makers and allows them to feel confident in the value they are receiving in the
partnership.
Tyler's annual Connect client user conference draws over 6,000 government officials and decision makers in
attendance. Tyler offers Sourcewell access to our Conned conference, a valuable opportunity to interact with and
promote to Tyler's client base.
In continuing the partnership, Tyler is open and willing to explore further opportunities where the brand missions align,
including:
Upon award of contract, Tyler will produce and distribute a press release to all pertinent media outlets, and the
news will be amplified via our social media channels.
Once a year, Tyler will create a thought leadership piece on the significance, benefits, and value of cooperative
procurement agreements. This piece will be stored in the resource center on Tylertech.com and will be amplified via
social media channels.
Tyler will continue to integrate mentions of the Sourcewell partnership into existing collateral and presentations,
further promoting the partnership to both clients and prospects during webinars or in product collateral.
Tyler will incorporate Sourcewell branding into our virtual trade show exhibitor booth at various events throughout
the year. When we can attend events in -person, we will incorporate the Sourcewell banner into our booth design where
applicable.
38
Describe your use of technology and digital data (e.g., social
As part of our corporate marketing strategy, Tyler Technologies is active on social media platforms including Twitter,
media, metadata usage) to enhance marketing effectiveness.
Linkedln, Facebook, and Instagram. We strategically use each platform to amplify key corporate messages through
mediums like blog posts, press releases, and downloadable assets as links with UTMs. Digital marketing is a pdorty
at Tyler Technologies, and we continue to grow our influencer network to include key partners and influential voices
within our industry and verticals. Tyler is consistently featured prominently in industry and mainstream publications that
reach decision makers in target markets. Tyler Technologies and Sourcewell, in this partnership, can leverage and
amplify each other's industry expertise on social media, in print, and on digital platforms to hit all prospective audiences. .
With a continued partnership, Tyler will look to Sourcewell to continuously market the value of their program and the
applicability of cooperative procurement to their customer base. Sourcewell should continue to elevate their image in
the marketplace, attracting valuable prospects for both brands, through opportunities like trade shows and events.
Tyler reps propose usage of the Sourcewell contract when clients are intent on purchasing from cooperative vehicles for
procurement of their software and services. Usage volume of the Sourcewell contract exceeds that of all other contracts
and our clients appreciate the expeditious process and ease of use of the contract.
39
In your view, what is Sourcewell's role in promoting contracts
With a continued partnership, Tyler will look to Sourcewell to continuously market the value of their program and the
arising out of this RFP?
applicability of cooperative procurement to their customer base. Sourcewell should continue to elevate their image in
the marketplace, attracting valuable prospects for both brands, through opportunities like trade shows and events.
How will you integrate a Sourcewell-awarded contract into your
Tyler reps propose usage of the Sourcewell contract when clients are intent on purchasing from cooperative vehicles for
sales process?
procurement of their software and services. Usage volume of the Sourcewell contract exceeds that of all other contracts
and our clients appreciate the expeditious process and ease of use of the contract.
40
Are your products or services available through an e-procurement
Tyler provides e-procurement solutions to its clients. Tyler's eProcurement solutions increase efficiency by streamlining
ordering process?
the purchasing process, resulting in shorter processing times. The easy flow of information and the ability to customize
processes ensures purchasing requirements and needs are met while improving the organization's purchasing power.
If so, describe your e-procurement system and how governmental
Tyler has provided an eprocurement punch -out to vendor -hosted websites in Tyler's Enterprise ERP Purchasing and
and educational customers have used it.
Requisition applications. This makes Munis eProcurement even more useful. Vendor punch -out allows for online
shopping on a vendor's website which can be accessed and launched directly from the ERP Requisition application.
When accessed, ERP users can shop the vendor's website, creating a virtual shopping cart of items. For example, a
ERP user shops on the Staples.com website and builds a shopping cart of items. Once shopping is complete, the
virtual shopping cart of items is instantly transferred to Munis and automatically populates a ERP requisition. Once the
virtual shopping cart has been transferred to a ERP requisition, the regular ERP requisition process will be enforced.
This includes allocating the requisition line items to GL accounts, checking and enforcing
available budgets, following ERP requisition workflow and eventually converting to a purchase order. Once a purchase
order has been created, sites have the optional functionality to electronically submit the created purchase order to the
vendor.
Currently, Tyler's own products currently are not offered via an e-procurement ordering process but Tyler is continually
looking for ways to improve processes and methods for purchasing Tyler's products. The purchase of Tyler's software
and service solutions is a consultative process which involves working with our customers to determine their needs and
determining how best they can utilize Tyler's solutions to optimize business at their organization's operations. Tyler has
a long history partnering with Sourcewell to improve procurement timelines to provide best in class software and
services to the Public Sector.
Table 8: Value -Added Attributes
Line (Question
Item
Response*
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Describe any product, equipment, maintenance, or operator Tyler offers a comprehensive array of training services and tools to promote optimized usage and best empower
training programs that you offer to Sourcewell participating entities. Ithose who utilize Tyler software.
Tyler uses PMI's globally recognized scientific approach to project manage implementations. Tyler provides hands-on
learning in your own labs. Your resources receive consultative knowledge transfer sessions that are a combination of
lecture and hands-on education, using your organization's own data. Tyler believes in a train-the4rainer approach to
implementation. This approach allows your resources (i.e. power users and functional leads) to be involved in the
initial training and software configuration while limiting the amount of time that end users are involved in the project.
The power users and functional leads are then involved in training the end user community after all configuration is
complete, which helps to increase adoption, solidify knowledge transfer, and lessen resistance to training and process
changes.
A mutually developed education plan lays out the process of transferring knowledge between you and Tyler. The
purpose of the education plan is to:
Communicate the process to stakeholders and functional leaders
• Answer specific questions (where classrooms will be established, what
database environment will be utilized, etc.)
Establish action items and link project personnel as owners
• Define measurement criteria to ensure the plan has been successfully followed
Your organization is set up for success with Tyler's train the trainer approach to training and education plan developed
over years of industry experience.
Additionally, we do offer Tyler -led end user training for circumstances where the train the trainer approach is not
feasible. You may contact us at any time for training on future functionality, train new users, or refresh knowledge;
However, your team will have access to the tools and services designed to support your internal training leads -
TylerU, Tyler Community, client support, state user groups, annual user conference and Tyler Search. More information
on these resources is provided below.
Tyler has a longstanding track record delivering virtual implementation services. Tyler's standard approach, under
normal circumstances, is to conduct roughly 25% of all project days on -site in your facilities.
A typical day of training is from 9:00 to 4:30 (or 8:30 to 4:00), allowing for a break for lunch and short breaks in the
morning and afternoon as needed. We've found that allowing users time to return to their daily responsibilities before
and after classes or sessions allows for more productivity during the session. It also allows the Tyler Implementation
staff time to prepare upon arrival and follow-up afterward. The start and stop times for the training will be discussed
and agreed upon by Project Management during the planning portion of the project and will be published as standard
session times throughout the project.
Class size should be limited to twelve (12) users in attendance to the training is critical to gain hands-on experience
with the system.
Both teams collaborate on all aspects of training, discussed, and documented during the planning stage of the project.
The expectation is for Tyler to provide one or more occurrence of each scheduled training. You will be responsible for
the logistics of the training by completing such tasks as scheduling resources and ensuring facilities are available.
These sessions are to be attended by your key staff members (i.e. functional leads and power users) so that they
can then disseminate the information they learn to others in your organization if or when necessary.
Our mission is to deliver superior service by providing a timely response, issue resolution and operational support,
resulting in a high-level of client satisfaction. Unlike some companies who outsource their application support to a third
party, Tyler offers a complete solution of customer support services provided by our in-house experts.
Transparency is important, that's why every support incident is logged into Tyler's Customer Relationship Management
System and given a unique incident number. This system tracks the history of each incident and each incident is
assigned a priority number, which corresponds to your needs and deadlines. Clients can track the progress of these
incidents online using Tyler's support portal.
Tyler provides online and continuing education resources for our clients, including but not limited to the following
resources.
• Tyler Search - an online query tool that provides answers for your questions by culling through all Tyler's online
resources using Knowledge Centered Service
Tyler Knowledgebase- a documentation library in a single, easily accessible location
• Tyler Community - Tyler's online forum available 24/7
• Tyler University- Tyler's e-leaming solution to enhance support and training of your employees using your data
• Tyler Release Management Console- Shows all release version information, with a summary of each release and
associated enhancements, open, closed and non -critical issues
• Online Help- context sensitive field help and procedural information to assist your team in completing program
tasks
• Answer Panel- As you begin entering your case details, Tyler Search presents results in the panel that matches
your question. Answers provided are the most relevant to your question, regardless of the source of the information.
• MyView- MyView is a screen capture tool to give Support more information to assist clients with a case. The
recording is linked to the case and visible in the Online Support Incidents portal.
Online Support Portal- log or manage incidents and attach documentation and screenshots
GoToAssist & Bomgar- remote assistance from Support used to connect to your desktop
Phone- Tyler provides a dedicated 800 number that places no limits on who from your team may contact
Support, or the number of calls placed
• State User Groups - forums organized by Tyler staff and attended by existing clients to get the latest information
on Tyler products
Annual Conference - Tyler Connect features online courses taught by Tyler subject matter experts hosted in a
different city each year
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Describe any technological advances that your proposed products Tyler uses industry leading development tools and principles for our solutions. This provides Tyler clients with a
or services offer. business application infrastructure that enables the rapid and cost-effective creation of highly responsive enterprise -
class software that's continually enhanced over time.
Tylers commitment to keeping our solutions up to date with the latest technological advances and providing most of
those advances as part of our standard support agreement allows our clients to extend the benefits of their investment
over a much longer term than with most software. In fact, most Tyler clients are running a state-of-the-art, public -sector
solutions that they purchased 10, 15, or 20+ years ago, which now include features and functions that weren't
imaginable when they originally purchased the system.
Our clients benefit from a solution that is technologically innovative, and we're committed to keeping it that way. We
invest significantly in research and development, and have a team dedicated to ensuring our solutions meet or exceed
public sector requirements. Consequently, clients receive a product that continually meets their changing needs. Our
research team monitors emerging trends and technologies that may impact or benefit our clients.
Tyler solutions work because of the unique combination of Tyler's public sector expertise and because our solutions
give clients the flexibility to choose options that best match the skills of their staff today and tomorrow. Our reliable,
pioneering, and easy -to -use public sector solutions keep Tyler clients at the forefront.
Technology is evolving at a faster pace than ever before, providing opportunities to transform the way the public sector
works — from online bill pay and electronic filing to end -to -end case management and data analytics. Transformative
technologies modernize and digitize government operations to help you deliver better, faster service to citizens.
Tylers software solutions are enhanced by transformative technologies, the pieces of a digital infrastructure which
seamlessly works in the background to level up your ability to connect with citizens, protect your systems, streamline
data, and improve operations and workflows — all resulting in saving time and money.
We help you break down silos to create improved, connected communities built on transparency, accessibility, and
insight with these agency -agnostic technologies, some of which are available for purchase within bundles and/or as
standalone solutions and some pre -built into our solutions:
Data & Insights
Our Data & Insights solutions transform the way local government handles operations, uses resources, and serves and
informs constituents with the goal of surfacing meaningful, easy -to -understand data to inform government decisions and
citizens.
Cybersecurity
Rest assured that your information is protected with 24/7 advanced network surveillance. The experience of a
dedicated cybersecurity analyst is paired with the latest threat intelligence and data analytics for maximum security.
Any incidents are identified within minutes and are immediately followed by remediation steps and support.
Civic Experience
A comprehensive, single, real-time engaging civic app — connecting citizens to all the services, resources, and
information your organization offers — helps you control the content you'd like to share while your citizens control
when and how they'd like to interact with their government.
Productivity Tools
Our customized, electronic document management tools move employees from manual tasks to paperless ones with
built-in strategic priority workflows, resulting in real-time, dollar savings while strengthening your data's integrity and
accessibility.
Platform Technologies
Purpose-built for public sector case management, our low -code application development platform is flexible enough to
manage everything from background checks to benefits programs to professional licensing — with workflows
configured to your exact needs. From status determination through full life -cycle administration, it empowers
organizations to efficiently and cost effectively track, share, manage, and analyze data to streamline and improve
operations.
Payments
Our end -to -end payments solutions are purpose-built for governments and their constituents. From point -of -sale
cashiering, bill presentment, and payment processing to reporting, reconciliation, and payouts, they empower local,
state, and federal agencies to simplify payment operations and improve the payer experience.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Please describe your software innovation maturity related to the
following technology areas:
o Machine learning
o Natural language processing
o Virtual assistants/chatbots
o Predictive analytics
o Big data analytics
o AI/Generative Al
Now, more than ever, the public sector is under pressure to do more with less. Generative Al (GenAI) is stepping up
as the practical tool to meet this challenge head-on, delivering real value in an increasingly demanding environment.
At Tyler Technologies, we're combining recent advancements in GenAl with our unparalleled expertise to provide solid,
practical solutions that deliver three major benefits:
• Improved Productivity: Al simplifies repetitive tasks such as data entry, freeing up your team for work that only
humans can do.
• Smarter Decision Making: Al swiftly transforms raw data into actionable insights, aiding you in making informed,
evidence -based decisions.
• Better Service Delivery: Al enhances how residents interact with government services, making them more
accessible and user-friendly.
By prioritizing practical, solutions -oriented Al applications, we're helping public sector agencies to operate more
efficiently, make smarter decisions, and provide services that better meet the needs of the communities they serve. A
sample of these solutions include:
• Tyler's Cyber Security solutions employ the latest advancements in Generative Al to identify abnormal and
potentially malicious patterns.
• Tyler's AP Automation uses Al and machine learning (ML) through the invoice capture process by extracting text
and structuring data such as tables and forms from documents.
• Priority Based Budgeting leverages ML and Al to provide key stakeholders with the data and insights needed to
overcome capacity gaps and align budgeting.
ARlnspect leverages ML to help improve the efficiency and accuracy of field inspections.
CSI Solutions leverage Al to automate data entry and redaction from court documents, saving courts hundreds of
thousands of dollars per year, while also increasing the accuracy of the filings.
• Tyler's Data and Insights solutions use machine learning to help leading cities forecast their sales tax receipts.
• Tyler's Public Safety solutions uses Al to automatically redact sensitive information from reports before those
reports are shared with the public.
• Tyler's DSD division is partnering with states across our portfolio to roll out innovative chatbots designed to help
connect residents with all the services offered by the state, regardless of where they start on the state website. That
division is also leveraging At to help improve decision making and streamline existing workflows.
We're not only delivering this technology with our solutions. We're also using this technology to better serve our
clients. A sample of those solutions include:
Al is used within Tyler Community to help Tyler's support team gather information and quickly respond to clients.
Tyler's ticket reporting and resolution platform employs Al to get rases to the right places more efficiently with
less effort from Tyler's clients.
• Tyler's implementation teams are leveraging Al to reduce the time it takes to migrate data from existing systems,
leading to faster implementations.
While we recognize the enormous potential for positive impact, we also understand the serious concerns and risks
associated with Al. As a leader in developing and delivering practical Al solutions for the public sector, we are
committed to taking an intentional and thoughtful approach to AI development and deployment, ensuring that our
solutions are built on ethical principles aligned with our core values. This commitment helps to safeguard against
common concerns such as data privacy, transparency, and bias, ensuring our technology upholds the public trust and
contributes to the greater good.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
44
Describe connectivity and integration capabilities between your
With Tyler, information and data can be shared quickly and easily across local government agencies, departments,
offered solution(s) and other software systems.
school districts, cities, and counties. When the flow of information becomes automated, paper usage is reduced, and
operations are streamlined as data is shared in real time between offices. This means information can be shared in
seconds, not minutes, which allows agencies like law enforcement to solve crimes faster and keep our communities
safe.
Family of Applications
Tyler's best -of -breed applications have a common look, feel, and user experience. Designed to work together, as well
an independently, with extended functionality that connects the applications together behind the scenes.
A Common Foundation
Tyler's applications work together across multiple jurisdictions sharing information and integrating workflow, tasks, and
processes, opening the door for local governments and schools to connect to their communities like never before.
Shared Data
Tyler's cloud -based approach strengthens each agency's ability to communicate, collaborate, and make data- driven
decisions quickly by sharing information across multiple departments and jurisdictions. Real-time information is at your
fingertips, available when you need it.
Connected Applications and Tailored Portals
The public accesses data from tailored portals that pull information from multiple agencies allowing easy access to
information and providing an easy way for residents to engage with state agencies, local government, and schools.
Tyler solutions offer a variety of methods of interfacing with external third -party systems, including file -based import and
exports and real-time web service integration through plug -and -play App Connectors, and API Toolkits and Connectors.
File -based integration
Multiple file -based interfaces are included, and all are integrated as part of the application, designed for end users.
Unlike systems that require a database administrator to import or export data with their system, users can easily
import or export data through point -and -click user interface. User -defined templates specify the data layout for a
specific system, so users can quickly choose the appropriate template at the time of import/export. Templates for
commonly used third -party systems are also included out of the box. File -based interfaces can be scheduled for one-
time or recurring, automated processing.
Imports can be configured with Workflow to send automated notifications or approval requests before the data updates
a record. Workflow business rules can be set on a variety of data conditions specific to the imported data. This
includes if data causes an account to go over budget, is over a certain dollar amount, or is related to a specific
segment of your general ledger. Only after all workflow rules have been approved does the import update production
data. Depending on the process, imports can also be rejected at the item or file level; rejected imports can be
resubmitted at any time.
Productivity Software Support
Application data can be downloaded to a variety of formats including PDF, XLS, DOC, XML, and CSV. Any
productivity suite capable of opening these file types can be used, such as Microsoft Office and Google Workspace.
Data can also be uploaded to the system in these formats through the integrated import applications.
Most output include hyperiinks to the corresponding application record for easy access. Most output can also be
automatically archived to Content Manager for quick retrieval at any time. Some applications also include mail merge
support, allowing users to easily create and maintain form templates for completely customized presentation of
application data. Any SMTP/IMAP server can be used to send email notifications, such as Microsoft Exchange and
Gmail.
'Plug -and -Play' Application Support
Plug -and -play application support provides out -of -the -box integrations for a variety of third -party applications through pre-
packaged web services. Tyler develops and maintains these integrations, requiring no development expertise from the
client to configure.
API Catalog
API (Application Programming Interface) Toolkits and API Connectors add value to your organization by enabling you
to create your own integrations to share data between Tyler and non -Tyler applications.
API Toolkits contain all exposed resources (or endpoints) available in a specific Tyler application module such as
Enterprise ERP General Ledger, Accounts Receivable, or Enterprise Asset Management. API Connectors contain a
subset or cross-section of API Toolkit resources with the purpose of facilitating a specific type of integration such as
third -party cashiering, IVR, or applicant tracking systems.
The API Developer Portal is a powerful RESTful API gateway that makes accessing Tyler application data and
processes through Toolkits and Connectors easy and intuitive. The Portal conforms to OpenAPI 3.0 and is secured
with OAuth 2.0 through Tyler Identity. API resources include example calls and produce properly formatted commands,
allowing you to easily exercise them against your data.
The API Developer Portal features include:
Simplified, structured API documentation
Industry standard OpenAPI 3.0 interface
Authentication using OAuth 2.0 standard, offering multiple login flows to suit different app implementation scenarios.
Data models and examples for each resource
Produces HTTP URI and CURL commands to exercise resources from within the documentation and return data
Real-time validation
Standard HTTP status codes
Documentation to aid in identifying and understanding normal resources used to complete a given integration.
45
Describe your migration, customization, configuration, and upgrade
Tyler applications are developed as commercial off -the -shelf (COTS) solutions and include various levels of
processes.
configuration and customization. All configuration and customization tools are application -based allowing end -users and
administrators alike to tailor the system to their specific business needs. In addition, by using application -based tools,
all customizations are retained upon system upgrade eliminating timely re -tooling, conversions or re -programming
typically required from other systems.
Tyler maintains and supports all software source modifications with a proven release life cycle.
Tyler applications are fully integrated out -of -the -box solution that offers various levels of configuration and customization.
All configuration and customization tools are application -based allowing end -users and administrators alike to tailor the
system to their specific business needs. In addition, by using application -based tools, all customizations are retained
upon system upgrade eliminating timely re -tooling, conversions or re -programming typically required from other systems.
Application configuration is maintained with built in toolsets, auxiliary programs, and parameter files for each module.
This provides clients with the ability to highly customize the Tyler applications system to their specific operations
without the need for custom programming efforts that can cause difficulty applying new releases. All configuration
changes are stored in the customer database and not affected by new releases.
Tyler maintains and supports all software source modifications to the system with a proven release life cycle.
Installation & Upgrades Processes
Tylers industry leading technologies and features are continually enhanced through perpetual upgrades as part of our
Evergreen Philosophy. Clients are provided with the flexibility to choose what and when application updates are
applied as defined by Tyler's Release Life Cycle Policy.
Application release upgrades are installed by Tyler's Systems Management support services at the request of the
client. Most Tyler applications also include incremental software corrections between release upgrades. These updates
are automatically deployed to non -production environments before automatically deployed to production. Release
upgrades and update packages are cumulative, allowing to upgrade directly to latest release regardless of the version
upgraded from.
Applications upgrades are performed during off hours but are typically unavailable to end -users during upgrade
process. This duration varies on several factors including update type, number of updates, and application database
size.
Tyler provides a dedicated Test environment for most application deployments. This environment is solely intended to
install new updates for clients to familiarize themselves with new features and enhancements prior to installing to the
Production environment.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
46
Describe any "green' initiatives that relate to your company or to
Tyler is committed to conserving natural resources through implementing environmental initiatives and facilitating
your products or services, and include a list of the certifying
sustainable behavior. Our operational focus areas include energy efficiency, renewable energy procurement, water
agency for each.
conservation, and waste minimization.
We work to continually improve our awareness of our impacts, even as we grow. Our Environmental Task Force,
comprised of multiple facility managers representing our divisional headquarters, organizes its work across three
foundational pillars addressing our operational focus areas:
Energy -Optimized Operations - Ensuring energy efficient buildings and business operations through lighting,
HVAC, insulation, power management, and renewable energy initiatives
Resource Efficiency - Saving and recycling resources including water, single -use waste, paper, and sustainable
procurement initiatives
Green Planet Initiatives - Promoting environmental awareness through training, signage, office green team
engagement, behavioral challenge programs, and biodiversity-related initiatives.
Each year, Tyler Technologies measures our GHG emissions and energy consumption. We actively seek ways to
reduce our carbon footprint, improve energy efficiency, and transition toward renewable energy resources where
available.
Tyler's greenhouse gas inventory is conducted in accordance with the World Resources Institute's (WRI) and World
Business Council for Sustainable Development's (WBCSD's) GHG Protocol, including the GHG Protocol Corporate
Accounting and Reporting Standard (Revised Edition), the Scope 2 Guidance and the Corporate Value Chain (Scope
3) Accounting and Reporting Standard.
Tyler Technologies is also invested in the management and reporting of e-waste, which is material to our industry and
impacts the environment and our operations. The scope of the 2023 a -waste metrics has been expanded to account
for an acquisition that was completed in 2021, leading to significant changes to a -waste numbers compared to
previous years.
Tyler partners with Iron Mountain and other vendors to responsibly recycle a -waste and effectively divert it from landfills.
In 2023, Tyler added 31 offices to the Iron Mountain program to consolidate waste management and reporting,
including tracking over 62% of a -waste generated from our operations. Iron Mountain employs the U.S. Environmental
Protection Agency's (EPA's) Waste Reduction Model (WARM) to estimate associated energy savings and carbon
emissions avoidance. In 2023, this program enabled Tyler to recycle 66% of our equipment and remarket the
remaining 34%. Mixed electronics, desktop computers, and portable electronic devices were our largest contributors by
weight. Through the program, we avoided over 26 metric tons of GHG emissions in 2023, equivalent to preventing
over 2,900 gallons of gasoline from being burned. In particular, our Yarmouth and Falmouth, Maine, offices recycled a
total of 10,548 pounds of e-waste, saving more than 22,000 kilowatt-hours of electricity.
Tyler is committed to conserving natural resources and addressing environmental concerns. Through education and
best practices, Tyler works to promote environmental sustainability through green planet initiatives, energy- optimized
operations, and resource efficiency.
Green Planet Initiatives
Tyler's Environmental Task Force and office Green Teams educate, empower, and promote environmental
sustainability.
Onsite electric charging stations and shuttle services between offices reduce Scope 3 GHG emissions.
Remote software implementation provides paperless solutions for clients, reduces carbon footprint by 22,000
metric tons of carbon, and eliminates unnecessary business travel.
Annual greenhouse inventories assess Scope 1 and 2 (direct) GHG emissions and analyze Scope 3 (indirect)
emissions.
Energy -Optimized Operations
Energy consumption per employee is reduced by replacing incandescent lights with LED lights, adding window
film to reduce heat gain, and installing light motion sensors.
Five out of seven of Tyler's main facilities are on renewable energy plans and enable local providers to procure
renewable energy credits.
Commercial solar power generation and storage project at Tyler's Plano office generates cleaner energy and
more than 450,000 kWH of energy per year.
Resource Efficiency
Rainwater harvesting, rain sensors, and high efficiency plumbing reduces water consumption.
Eliminating non -recyclable products and implementing recycling programs reduces office waste.
Purchase decisions evaluate and incorporate Energy Star rating and conversation value guidance.
47
Identify any third -party issued eco-labels, ratings or certifications
Our dedication to public sector and technology industry experts helps us provide the best products and services
that your company has received for the equipment or products
possible to help governments solve problems and strengthen communities. We're committed to world -class service by
included in your Proposal related to energy efficiency or
investing resources in transformative partnerships,
conservation, life -cycle design (cradle -to -cradle), or other
Tyler has Technology Partners and a. Tyler Platform Alliance program.
green/sustainability factors.
Tyler's technology collaborations provide products and services that complement each other. Our cooperative
agreements allow us to focus on what we do best while providing our clients with the strongest solutions for asset
management, business intelligence, custom forms and statements, GIS mapping, online payments, online purchasing,
and more. Our active memberships in digital security organizations reinforce our commitment to providing Tyler staff
and clients the highest level of data security.
Tyler's technology partners include — AWS, Cloud Security Alliance, ESRI, International Association of Privacy
Professionals (IAPP) Infinite Campus, Microsoft
Tyler's Platform Alliance is a partner program for organizations to develop, market, sell and implement solutions based
on Tyler Technologies platform products — Application Platform & Data & Insights.
48
Describe your strategy related to ecosystem partners for additional
Our dedication to public sector and technology industry experts helps us provide the best products and services
functionalities or capabilities.
possible to help governments solve problems and strengthen communities. We're committed to world -class service by
investing resources in transformative partnerships.
Tyler has Technology Partners and a Tyler Platform Alliance program.
Tyler's technology collaborations provide products and services that complement each other. Our cooperative
agreements allow us to focus on what we do best while providing our clients with the strongest solutions for asset
management, business intelligence, custom forms and statements, GIS mapping, online payments, online purchasing,
and more. Our active memberships in digital security organizations reinforce our commitment to providing Tyler staff
and clients the highest level of data security.
Tyler's technology partners include — AWS, Cloud Security Alliance, ESRI, International Association of Privacy
Professionals (IAPP) Infinite Campus, Microsoft
Tyler's Platform Alliance is a partner program for organizations to develop, market, sell and implement solutions based
on Tyler Technologies platform products — Application Platform & Data & Insights.
49
Describe any Women or Minority Business Entity (WMBE), Small
Tyler partners with businesses in this category to supplement offerings and services targeted at the public sector. Tyler
Business Entity (SBE), or veteran owned business certifications
would not be applicable for these certifications,
that your company or HUB partners have obtained. Upload
documentation of certification (as applicable) in the document
upload section of your response.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
What unique attributes does your company, your products, or your We imagine that many of the solution providers evaluated by Sourcewell will have
services offer to Sourcewell participating entities? What makes overlapping product and service offerings, but how many can say that they are solely focused on the public sector?
your proposed solutions unique in your industry as it applies to Just one. Tyler - It's all we do. Our expertise in this area allows us to provide quality products and customer service
Sourcewell participating entities? that are in line with most needs in public sector software. Not to mention, many of our employees came directly from
public sector roles - meaning our products are designed and supported by the people who know what the public
sector needs.
Solution areas:
Public Administration:
Appraisal & Tax
Civic Services
ERP
Land & Official Records
Regulatory
Outdoor Recreation
Courts & Public Safety
Corrections
Courts & Justice
Public Safety
Health & Human Services
Environmental Health
Disability & Benefits
K-12 Education
School ERP
Student Information
Student Transportation
Transformative Technologies
Data & Insights
Civic Experience
Cybersecurity
Payments
Platform Technologies
Productivity Tools
When you purchase software solutions from Tyler, you aren't just getting the latest software as of the date you sign
your contract. You are also getting the benefit of perpetual upgrades as they happen. We deliver this without additional
license fees.
Both on -premises and SaaS clients receive new releases and upgrades for the life of their maintenance or
subscription agreements. Our products are continually enhanced through a process of perpetual upgrades. This steady
stream of significant yet manageable changes is deployed with minimal disruption to your operations.
Our evergreen philosophy is a commitment to our clients.
Your investment in our products is long term.
• Your product will continue to evolve and remain a market leader.
• We are continuously enhancing our products with underlying technology.
• We are constantly adding new features, adding value and increasing efficiency in the public sector workplace.
One of our core values is community, that's why we've created many spaces, digitally and in- person, to better
connect our client base with each other. Resources like our online Tyler Community platform, annual Tyler Connect
user conference, and product specific state user groups meetings allow clients and staff to gather, learn, and
collaborate on a variety of topics and initiatives.
Each year thousands of clients come to learn about Tyler, our products, and to connect with peers and staff. This
premier event helps clients get the maximum use of their Tyler software. You learn more about existing or proposed
functionality through dozens of classes over several days. Development product managers attend the event to share
their plans for the next upgrade and to solicit feedback from clients.
Our clients' input from past conferences continues to significantly impact the direction of software enhancements and
changes. Client attendance each year ensures that appropriate needs are reflected in product development strategies.
Connect is held in different locations every year to accommodate our geographically diverse client base and to
provide fresh and exciting activities for our clients outside of the classes and labs.
Tyler is proud of the tenure of our employees. Many employees have come directly from the public sector or have
worked in roles at Tyler like implementation and support that provides them with firsthand experience and knowledge
of what the public sector needs. This experience paired with the extensive hands on training provided makes our in-
house experts excellent resources for our clients to rely on during implementation and beyond.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
51
If applicable, how does your solution facilitate increased citizen
Tyler Technologies provides various software solutions tailored for the public sector, which can significantly enhance
engagement and feedback in public sector processes?
citizen engagement and feedback in governmental processes. Here's how some of their products facilitate this:
Online Portals: Tyler's software often provides robust online portals where citizens can access information, submit
requests, and provide feedback on various government services, view bills and make payments. These portals
streamline communication between citizens and government agencies, making it easier for citizens to engage with
their local government.
Online Payment Systems: Tyler provides online payment solutions that allow citizens to conveniently pay bills, fees, and
taxes online, increasing engagement and participation in government services.
Mobile Applications: Many of Tyler's solutions offer mobile applications, allowing citizens to engage with government
services on -the -go. These apps often include features like reporting issues (e.g., potholes, graffiti) directly from a
smartphone, providing feedback on public projects, or accessing important information about local events and services.
Data & Insights: This data -driven digital transformation accelerates innovation, data sharing, and transparency. It helps
in engaging citizens with interactive visualizations, dashboards and reports.
Enterprise Permitting & Licensing: This platform allows citizens to apply for permits, plan reviews, licenses, and more,
online at their convenience.
MyCivic 311 Mobile App: This application provides citizens with a platform to report non -emergency issues,
communicate directly with city and county staff, get updates on reported issues, and be informed of local government
news and events.
Municipal Justice: This software enables citizens to pay court obligations from anywhere, reducing foot traffic and wait
times at the court.
ERP Financials & Utility Billing: These applications allows citizens to easily pay utility bills online, improving customer
service and efficiency.
Online Dispute Resolution: An online dispute resolution tool that allows citizens to resolve disputes from anywhere at
any time, without having to go to court.
These are just few of the many tools and applications Tyler Technologies markets to increase and facilitate citizen
engagement. Each application is designed to streamline processes, increase transparency, and make it easier for
citizens to interact with their local government.
52
How does your solution support digital transformation initiatives
Tyler is focused on digital transformation initiatives among its client base and well suited to help guide modernization
within the public sector, including cloud adoption, mobile access,
strategies and the adoption of updated technology that will help our clients better serve the public.
and digital service delivery?
Tyler, the leader in public sector software, together with Amazon Web Services (AWS), the most flexible and secure
cloud computing environment available today, sets the standard of public sector software in the cloud.
Cloud technology solutions enable all levels of government to be more connected, secure, flexible, scalable, and
efficient. Tyler supports our clients' cloud journeys. In the cloud, governments become equipped to deliver future
technologies that will strengthen Tyler's Connected Communities vision.
Tyler's managed applications reduce the burden on client IT staff
Costs are predictable for the term of the subscription
Expenditures are lower overall compared to on -premises deployments
Increased remote access capabilities enable secure and flexible work arrangements from any internet connection,
anywhere, anytime
Solutions run on AWS, built to guard against outages and incidents
Connectivity to applications is secured through market -leading authentication platforms
Client data is backed up and retained using federally compliant standards
Tylers employees, skilled in the latest cloud technologies, provide 24/7 monitoring for infrastructure, performance,
and security
With Tyler's cloud solutions, our clients are able to accomplish greater goals with increased system availability,
improved response times and data reliability without the maintenance. More than 11,500 Tyler clients leverage our
cloud -based solutions and more than 6.4 million users rely on Tylers e-service solutions to make payments, file court
documents, submit permits, and interact with government.
Tylers collaboration with AWS helps to deliver better experiences for residents and further enables the public sector to
use data as a strategic asset in the design, management, and delivery of programs. Adoption of key AWS services
lays the groundwork for future cloud services in response to government and public sector needs. Tyler and AWS
deliver efficient applications for governments and provide the benefits of the world's most broadly adopted public cloud
to Tyler clients.
Mobile Options:
Tyler provides applications across multiple platforms, including mobile and touch screen tablets, offering end -users with
on -the -go access from virtually anywhere. Responsive web applications automatically orient screen layout for optimal
user experience, whether accessed from a desktop monitor or smartphone. Native mobile apps leverage device
resources such as GPS or camera; and integrated store -and -forward functionality allow the use of apps without a data
connection, and automatically syncs when back online. Many of the back -office browser applications are also
accessible from mobile devices, and some are even optimized for touch providing near identical functionality
regardless of the platform or device used.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 9A: Warranty
Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, and overall structure.
You may upload representative samples of your warranty materials (if applicable) in the document upload section of your response in addition to responding to the questions below.
Line
Item
Question M
Response*
53
Do your warranties cover all products, parts, and labor?
Tyler warrants its software and services as indicated in the software and services agreements included with our
proposal. With few exceptions, Tyler does not warrant hardware or other 3rd party products but passes through those
warranties to Participating Entities.
54
Do your warranties impose usage restrictions or other limitations
Our software warranty requires clients have an active Maintenance or SaaS agreement.
that adversely affect coverage?
55
Do your warranties cover the expense of technicians' travel time
Tyler software warranty support is provided remotely If we need to travel to a client site for warranty support, it will be
and mileage to perform warranty repairs?
at no charge to the client unless the onsite trip is caused by the client's failures to perform under the agreement.
Warranty coverage for third party products and services is subject to the suppliers' terms.
56
Are there any geographic regions of the United States or
We can provide warranty service for our software and services throughout the United States and Canada. As noted
Canada (as applicable) for which you cannot provide a certified
above, warranty coverage for third party products and services is subject to the suppliers' terms
technician to perform warranty repairs?
How will Sourcewell participating entities in these regions be
provided service for warranty repair?
57
Will you cover warranty service for items made by other
With very few exceptions, we do not offer warranties for third party software, hardware, or services.
manufacturers that are part of your proposal, or are these
warranties issues typically passed on to the original equipment
manufacturer?
58
What are your proposed exchange and return programs and
Tyler Software: So long as the client has an active software maintenance or SaaS agreement, Tyler will cure Defects
policies?
in its software, as defined in the applicable agreement, in accord with the applicable support call process.
Tyler Services: In the event Tyler provides services not in accordance with appliable industry standards, Tyler will
reperform those services at no additional cost to the client.
3rd Party Products: Warranty and exchange policies are determined by the applicable supplier and/or manufacturer.
Tyler will reasonably coordinate support and warranty claims for 3rd parry products resold by Tyler.
59
Describe any service contract options for the items included in
Tyler does not warrant hardware or other 3rd party products but passes through those warranties to Participating
your proposal.
Entities. Extended warranties can possibly be leveraged through those 3rd Party providers.
Table 9B: Performance Standards or Guarantees
Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative
samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below.
Line Item
Question
Response'
60
Describe any performance standards or guarantees that apply
At Tyler Technologies, our goal is to have enthusiastic customers for life. And we're constantly making investments in
to your services
our technology, business operations and customer service to ensure that we're providing an outstanding customer
experience that's second to none. Tyler offers a complete solution of customer support services provided by our in-
house experts.
To best assist clients, we triage and monitor support cases by priority. The case priority is based on the customer's
needs and deadlines. Priority identifies the impact of the issue and sets expectations for support and the customer.
Tyler adheres to an established SLA and support call process with resolution targets aligned with incident priority.
In terms of software performance and benchmark testing:
Tyler has a dedicated Performance Testing department and lab. Automated testing is performed across three primary
testing areas: performance, load, and stress testing.
Performance Testing validates speed, scalability, and/or stability of the system. This allows Tyler to determine
current capacity of the software and ensure most performance issues are resolved prior to software releases and
updates. Performance testing also aids in determining precise hardware requirements and configurations.
Load Testing validates the system's performance under normal or peak workload (e.g., number of transactions,
concurrent user sessions). Testing modules are created to include common tasks that may be run daily by clients to
simulate a typical workload. All workloads are run simultaneously to simulate client usage.
Stress Testing validates the system's performance/behavior when pushed beyond normal/peak workloads. In
addition, hardware failures simulations are included in these tests to evaluate bottlenecks and identify potential causes
of the failure.
Tyler utilizes a variety of client footprints to represent various configurations that make up our client base. These
configurations range from consolidated environments running 1-2 modules to distributed systems running the entire
application suite.
There are no performance limitations of Tyler solutions and reasonable response times should be expected. Due to
variety of factors that can affect the response time of the system, response times or performance levels for all
functions cannot be strictly guaranteed.
Tyler development and cloud operation departments make consistent efforts to monitor and improve system
responsiveness based on user feedback, and work to guarantee benchmark performance at optimal levels for a wide
range of municipalities and usage patterns large and small. Tyler's experienced professional services team can provide
tailored recommendations specific to client business processes to optimize performance and user experience.
Tyler Technologies warrants its service to its standard service level agreement (SLA). The SLA defines service
availability (% of uptime), and recovery point objective (RPO) and recovery time objective (RTO) for Tyler cloud
solutions.
If a client is unable to access Tyler applications for any reason, opening a support ticket is all that is required to
report, and track downtime counted against Tyler's SLA.
For more details, refer to the included sample Service Level Agreement.
61
Describe any service standards or guarantees that apply to
Tyler's support services are documented in our current Support Call Process (Schedule 1 to Exhibit C of Tyler's LSA
your services (policies, metrics, KPIs, etc.)
and SaaS agreements). Tyler's Service Level Agreement (Exhibit C to Tyler's SaaS agreement) outlines the
information technology service levels that we provide to our clients to ensure the availability of the application services
requested.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
62
Describe your data integrity and protection standards, data
Tyler applications use a combination of database constraints and robust application -level business logic to ensure data
backup, recovery, and secure storage solutions.
integrity.
Due to the integrated nature of Tyler applications, single "master records" are shared across multiple products. This
ensures one data record is maintained across multiple applications, eliminating the need to "sync' or manually entering
duplicate data in multiple areas. Most data entry involved choosing records from pre -defined tables maintained by
application administrators rather than entering data free form.
Finally, Tyler applications follow best practice database rules for transaction rollbacks. Any in-flight transactions that are
interrupted between a begin work and commit work, will roll back to the previous commit.
Tyler solutions run on AWS state of the art data centers using innovative architectural and engineering approaches.
Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This
experience has been applied to the AWS Cloud.
AWS builds to guard against outages and incidents, and accounts for them in the design of their services; so, when
disruptions do occur, their impact on customers and the continuity of services is as minimal as possible. AWS data
centers operate in alignment with Tier III+ guidelines. More information regarding Uptime Institute guidelines employed
can be found at: https://aws.amazon.com/compliance/uptimainstitute/.
As part of Tyler's defined business continuity plan, full server snapshots are replicated across multiple Availability
Zones. Availability Zones consist of one or more discrete data centers, each with redundant power, networking, and
connectivity, and housed in separate facilities. They are connected to each other with fast, private fiber-optic
networking, providing automatic fail -over for minimal disruption. Tyler employs a FIPS-compliant enterprise backup
solution certified for CJIS and GovCloud use. Data transfer and storage is encrypted as defined in FIPS140-2 and
FIPS140-3 standards over private connections within the AWS network. Backup of client production data occurs nightly
and are retained as defined by application -specific retention policies. Data restoration requests must be submitted
through the standard support ticketing process by client approved personnel only.
Tyler Technologies warrants its service to its standard service level agreement (SLA). The SLA defines service
availability (% of uptime), and recovery point objective (RPO) and recovery time objective (RTO) for data centers used
for Tyler SaaS hosting. Tyler's business continuity plan is tested annually, and backup restore tests are performed
weekly. Further information regarding Tyler's business continuity plan can be found in Tyler's most recent Type 2
Service Organization Controls No. 2 (SOC 2) report.
Tyler cloud solutions run on Amazon Web Services (AWS), the global leader in public cloud. Applications and data run
across multiple Availability Zones for redundancy and business continuity. US client data is stored/backed up in multiple
AWS US Regions. Canadian client data is typically stored in an AWS Canada Region.
Tyler's robust data security and privacy protocols are utilized to maintain a safe and secure environment for Tyler's
SaaS Services. To that end, Tyler agrees to comply with all federal and state laws and regulations on security and
privacy that are applicable to the services Tyler is required to provide pursuant to an agreement resulting from this
procurement. Tyler has defined security control processes in place audited at least yearly in accordance with the
AICPA's Statement on Standards for Attestation Engagements ("SSAE") No. 18. In addition, Tyler has attained, and will
maintain, SOC 1 and SOC 2 compliance, or its equivalent. More information on Tyler Industry & Regulatory
Compliance, including how to obtain a copy of Tyler's SOC Report, can be found at: https://www.tylertech.com/about-
us/compliance.
Tyler's dedicated application security team is dedicated to continuously reviewing and enhancing the security posture of
Tyler's products. Tyler uses enterprise level dynamic and static security scanning tools as part of our software
development lifecycle. In addition, Tyler's application security team executes manual assessments on Tyler products
using a testing methodology based upon the OWASP Testing Framework. Additional industry standard security
measures include in -transit and at rest data encryption, role -based access control based on NIST standards, and
industry standard organizational and physical security controls. Tyler cloud solutions run on Amazon Web Services
(AWS), the global leader in public cloud. The AWS Security Center provides up-to-date information on AWS audits by
independent third -party auditors.
These controls have met the needs of more than 8800 public sector organizations and 5.1 million users using Tyler
cloud solutions. Any system security requirements must be mutually agreed to by Tyler and the Client.
63
What are your policies and governance features regarding
Tyler is committed to the responsible use of Al and delivering solutions built on ethical principles aligned with our core
large language models and generative Al?
values: Open, inspectable, and transparent.
1. Accountability: We hold ourselves accountable for the ethical development, deployment,
and usage of Al technologies, ensuring that all decisions and actions related to Al are
transparent, traceable, and subject to review.
2. Integrity: We conduct all AI -related activities with integrity and honesty, and are transparent
about how Al technologies are developed, deployed, and used, providing clear explanations
of AI -driven decisions and ensuring that stakeholders have access to information about the
ethical considerations and impacts of Al.
3. Focus: We maintain a focus on the ethical implications and societal impacts of Al
technologies, prioritizing the well-being and interests of individuals and communities in all Alrelated
decision -making processes.
4. Inclusion: We promote diversity and inclusion in the development and usage of Al
technologies by prioritizing fairness and equity in the design and implementation of Al
systems, taking measures to mitigate biases, and ensuring Al systems are designed to serve
the needs of all individuals, regardless of their backgrounds, identities, or characteristics.
5. Community: We contribute to the broader community by fostering collaboration and
knowledge sharing, and by respecting user privacy and protect personal data in all AI -related
activities, adhering to strict data protection standards and regulations to safeguard the
confidentiality and security of individuals' information.
6. Growth: We embrace opportunities for growth and learning in Al ethics and best practices,
Investing in the professional development of our employees and promoting continuous improvement in our approach to
ethical Al usage.
64
User Accessibility: How does your software ensure
Tyler applications intended for external users to our clients such as applicants, employees, retirees, residents, and
accessibility for all users, including those with disabilities, in
vendors are designed using standards to support ADA accessibility requirements. Front-end UX components adhere to
compliance with standards?
Web Content Accessibility Guidelines (WCAG) 2 A -AA compliance. Quality Assurance teams leverage several tools to
validate compliance during development and testing including screen readers. Tyler continues to monitor Section 508,
ADA, & WCAG compliance as a focal point of development activities.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 10: Payment Terms and Financing Options
Line
Item
Question
Response
65
Describe your payment terms and accepted payment methods.
45 days following invoice date. Tyler accepts payment through ACH/EFT as well as credit cards and checks.
66
Describe any leasing or financing options available for use by
While we do not offer leasing or financing options directly, Tyler has occasionally coordinated client requests in order
educational or governmental entities.
to obtain funding for their procurements. Additionally, Tyler will reasonably cooperate with clients who have exigent
financial restraints in order to structure payment terms that allocate the total cost of ownership over the term of the
agreement.
67
Describe any standard transaction documents that you propose to
Tyler expects to use the standard Tyler contract applicable to each individual procurement in substantially the same
use in connection with an awarded contract (order forms, terms
form as those submittedwith our proposal as they contain language specific to the software industry,such as license
and conditions, service level agreements, etc.). Upload a sample
grant and intellectual property infringement. Tyler has included our standard License and Services Agreement ("LSA"),
of each (as applicable) in the document upload section of your
SaaS Agreement, Payment Processing Agreements, Commercial Terms, Data & Insights Terms, Disbursements
response.
Agreement, Recreation Management SaaS Agreement, and Platform Solutions Division Terms for reference. Exhibit C
of Tylers LSA includes our standard Maintenance and Support Agreement. Exhibit C of Tylers SaaS agreement
includes our Service Level Agreement. Exhibit D of Tyler's standard LSA and SaaS agreements include the various
End User License Agreements that are applicable for the use of certain Tyler Software.
68
Do you accept the P-card procurement and payment process?
Yes, Tyler accepts Visa/Mastercard. Changes can be five thousand dollars or less.
If so, is there any additional cost to Sourcewell participating
entities for using this process?
Table 11: Pricing and Delivery
Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as
described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form.
Line
Item
Question
Response.
69
Describe your pricing model (e.g., line -item discounts or product-
Tyler provides a broad range of best in class software solutions developed exclusively for the public sector.
category discounts).
Additionally, Tyler offers comprehensive service offerings to the support the successful implementation of our products
and continued optimization of our solutions at client sites so that they truly benefit and empower the users, their
Provide detailed pricing data (including standard or list pricing
organization and their constituencies.
and the Sourcewell discounted price) on all of the items that you
want Sourcewell to consider as part of your RFP response.
The majority of Tylers clients choose to host their solutions in the cloud. Tyler's subscription based pricing lowers the
If applicable, provide a SKU for each item in your proposal.
cost of entry by eliminating large up -front fees and spreading costs over time.
Upload your pricing materials (if applicable) in the document
upload section of your response.
Tyler provides comprehensive enterprise software that is configured specifically for each client's unique needs. The
individual line items and MSRP prices are derived from a series of proprietary calculations. All pricing proposals
offered to Sourcewell members will clearly show the MSRP and the applicable Sourcewell discount. This discount is
limited to Tyler Software Licenses and Tyler Software License Subscriptions (SaaS) portions of the proposal and do
not apply to services, annual maintenance, custom programming, third party products and services and other
components of the client's proposal that are not listed as Tyler Software Licenses or Tyler Software Subscription.
Tyler has provided detailed pricing schedules and the overall discount structure for the applications included in this
response. Determining the needs of our customers and the software that will be suit their organization to optimize
processes is a consultative process and pricing formulation is multi -factored and involves both software and service
offerings.
Tyler strives to work closely with all its prospects and clients to best understand their needs and propose services and
solutions to appropriately serve their needs. Tyler's quotes to our customers will clearly present the actual list price and
proposed discounts that have been expressed in Tylers proposal.
70
Quantify the pricing discount represented by the pricing proposal
Tyler will discount then -current pricing by 10 % for software licenses and SaaS fees for the initial term. Tylers Data &
in this response. For example, if the pricing in your response
Insights SaaS product offering fees will be discounted by 5% for the initial term. Cybersecurity services will also be
represents a percentage discount from MSRP or list, state the
discounted by 5%. Tylers application platform solution This discount does not extend to transactional -paced
percentage or percentage range.
applications, services pricing, (implementation -focused training, project management, product development services,
service subscriptions), software maintenance, renewals, or hardware.
71
Describe any quantity or volume discounts or rebate programs
Much of Tyler's pricing is based on a volume discount pricing construct. With an increase in the purchase amounts of
that you offer.
licenses or users in our subscription -based pricing, the cost per license/user decreases. Clients may also choose to
purchase a site license for many of our subscription arrangements which allows innumerable amounts of users access
to Tylers solution and is an appropriate and cost -savings approach for many of Tyler's clients.
72
Propose a method of facilitating "sourced" products or related
Not applicable to the products and services offered by Tyler.
services, which may be referred to as "open market" items
or "nonstandard options". For example, you may supply such
items "at cost" or "at cost plus a percentage," or you may supply
a quote for each such request.
73
Identify any element of the total cost of acquisition that is NOT
Elements associated with the cost of acquisition will be detailed on the quote and further supported by commentary on
included in the pricing submitted with your response,
the quote and within the contract.
This includes all additional charges associated with a purchase
that are not directly identified as freight or shipping charges. For
example, list costs for items like pre -delivery inspection,
installation, set up, mandatory training, or initial inspection. Identify
any parties that impose such costs and their relationship to the
Proposer.
74
If freight, delivery, or shipping is an additional cost to the
Freight, delivery or shipping are additional costs and not covered by the Sourcewell agreement. All associated costs
Sourcewell participating entity, describe in detail the complete
will be detailed in the clients proposal
freight, shipping, and delivery program.
75
Specifically describe freight, shipping, anddelivery terms or
Freight, delivery or shipping are additional costs and not covered by the Sourcewell agreement. All associated costs
programs available for Alaska, Hawaii, Canada, or any offshore
will be detailed in the clients proposal
delivery.
76
Describe any unique distribution and/or delivery methods or
N/A
options offered in your proposal.
Table 12: Pricing Offered
Line
Item
The Pricing Offered in this Proposal is: *
Comments
77
1 c. better than the Proposer typically offers to GPOs, cooperative procurement organizations, or state purchasing departments.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 13: Audit and Administrative Fee
Line
Item
Question
Response*
78
Specifically describe any self -audit process or program that you
Tyler has a quoting tool that has been programmed to factor in automated discount minimums when sales resources
plan to employ to verify compliance with your proposed Contract
are generating quotes associated with Sourcewell. The tool appropriately generates quotes that are then automatically
with Sourcewell.
posted in Tyler's CRM database. There is full transparency as to what was quoted for each client and quotes can
easily accessed and reviewed for compliance. In CRM all quote components can be generated to pull all previous
This process includes ensuring that Sourcewell participating
quarter activity to be reviewed and analyzed for compliance by sales, finance, and legal resources.
entities obtain the proper pricing, that the Vendor reports all sales
under the Contract each quarter, and that the Vendor remits the
proper administrative fee to Sourcewell.
Provide sufficient detail to support your ability to report quarterly
sales to Sourcewell as described in the Contract template.
79
If you are awarded a contract, provide a few examples of internal
Tyler has been a longtime partner of Sourcewell and past benchmarks will immediately inform current contract success.
metrics that will be tracked to measure whether you are having
As stated earlier in Tyler's response, the mix of divisional usage has broadened substantially over the duration of
success with the contract.
Tyler's contract term and Tyler will continue to work to increase divisional usage. Tyler will montior revnenue growth,
new client adoption, usage by rep, specific product procurement trends, and new territory expansion.
80
Identify a proposed administrative fee that you will pay to
Tyler is proposing a 2% admin fee on the contracted value of the first year of on- premise software licenses costs
Sourcewell for facilitating, managing, and promoting the
and software -related SaaS fees.
Sourcewell Contract in the event that you are awarded a
Contract. This fee is typically calculated as a percentage of
Vendor's sales under the Contract or as a per -unit fee; it is not
a line -item addition to the Member's cost of goods.
(See the RFP and template Contract for additional details.)
Table 14: Depth and Breadth of Offered Equipment Products and Services
Proposers including solutions offered within the scope of Categories 1, 2, 3, and 4 within its singular proposal must designate they are seeking award in Category 5 in the Sourcewell
Procurement Portal. Proposers seeking award in Category 1, 2, 3, or 4, as defined herein must make that designation below. Proposers may only receive an award within the Category(-ies)
they designate. Sourcewell reserves the right to re -categorize any designation as it deems appropriate.
Line Item
Category Selection
Offering
81
Category 1: Core Administrative Systems
r Yes
r No
82
Category 2: Education and Public Sector Information and Work Management
r Yes
r No
83
Category 3: Asset and Risk Management
r Yes
r No
84
Category 4: Public Engagement and Specialized Services
r Yes
r No
85
Category 5: Integrated Enterprise Solutions
r Yes
r No
Table 15: Category 1 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types of software are offered within your proposal. Provide additional comments in the text box provided, as necessary.
Proposers submitting a proposal in Category 1 will be submitting in the broad category that includes Core Administrative Systems. See RFP Section II. B. 1 for details.
r We will not be submitting for Table 15: Category 1 - Depth and Breadth of Offered Equipment Products and Services
Line
Item
Category or Type
Offered *
Comments
86
Human Resources Software
r Yes
Tyler offers comprehensive Human Resource software solutions which include but are not limited
r No
to:Tyler's Enterprise ERP, ERP Pro, School ERP Pro, Time & Attendance, Absence & Substitutes,
and Workforce Case Management solutions
87
Financial Performance, Spend, or Expense
r Yes
Tyler offers comprehensive Financial Software which include but are not limited to: Tyler's
Management Software
r No
Enterprise ERP, ERP Pro, School ERP Pro, ACFR Statement Builder, Priority -Based Budgeting,
Data & Insights
88
Accounts Payable, Accounts Receivable, Billing, or
r Yes
Tyler offers comprehensive Accounts Payable, Accounts Receivable, Billing and Revenue Collection
Revenue Collection Solutions
r No
solutions which include but are not limited to: Tyler's Enterprise ERP, ERP Pro, School ERP Pro
& Payments, Cashiering, Disbursements, Revenue Mangement (Utilitiy Billing, REIPP Tax, General,
Permitting & Licensing, Courts & Public Safety collections.
89
Procure -to -Pay and Contract Management Systems
r Yes
Tyler offers comprehensive Procurement solutions which include but are not limited to: Tylers
r No
Enterprise ERP, ERP Pro, School ERP Pro, AP Automation, Req & PO solutions, integrated
content management.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 16: Category 2 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types of software are offered within your proposal. Provide additional comments in the text box provided, as necessary.
Proposers submitting a proposal in Category 2 will be submitting in the broad category that includes Education and Public Sector Information and Work Management. See RFP Section II. B.
1 for details.
r- We will not be submitting for Table 16: Category 2 -Depth and Breadth of Offered Equipment Products and Services
Line Item
Category or Type
Offered *
Comments
90
Student Information System (SIS)
r Yes
Tyler offers a broad suite of solutions devloped for K-12 Education
r No
including by not limited to: School ERP Pro, Absence & Substitue,
Student Tranportation, and SIS K-12 for Missouri.
91
Learning Management System (LMS)
r Yes
Tyler offers LMS features within its ERP solutions.
r No
92
Work Management Software
r Yes
Tyler incorporates work management features into core applications,
r No
including but not limited to: Role tailored dashboards, workflow,
robust reporting, scheduling.
93
Enterprise Content Management/Records Management
r Yes
Tyler offers robust records mangement and content management
r No
offerings.
94
Enrollment Management Systems
r Yes
Tyler offers comprehensive benefit enrollment management systems.
r No
Table 17: Category 3 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types of software are offered within your proposal. Provide additional comments in the text box provided, as necessary.
Proposers submitting a proposal in Category 3 will be submitting in the broad category that includes Asset and Risk Management. See RFP Section II. B. 1 for details.
r- We will not be submitting for Table 17: Category 3 - Depth and Breadth of Offered Equipment Products and Services
Line Item
Category or Type
Offered *
Comments
95
Computerized Maintenance Management System (CMMS)
r Yes
Tyler offers comprehensive CMMS solutions.
r No
96
Facility Management Software
r Yes
Tyler offers Facility Management solutions.
r No
97
Energy Management Software
r Yes
Tyler offers a comprehensive offerings for Utilities Billing & Asset
r No
Management.
98
Insurance and Risk Management
r Yes
r No
99
Environmental, Health, and Safety (EHS) management
r Yes
Tyler offers broad and comprehensive Civic Services solutions which
r No
include but are not limited to: Environmental Health, Enterprise
Permitting & Licensing software, Fire Prevention Software,
Community Development, Business Management and Asset & Citizen
Request software and services.
Table 18: Category 4 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types of software are offered within your proposal. Provide additional comments in the text box provided, as necessary.
Proposers submitting a proposal in Category 4 will be submitting in the broad category that includes Public Engagement and Specialized Services . See RFP Section II. B. 1 for details.
r- We will not be submitting for Table 18: Category 4 - Depth and Breadth of Offered Equipment Products and Services
Line Item
Categoryor Type
Offered *
Comments
100
Court, Corrections, and Justice System
r Yes
Tyler offers broad and comprehensive solutions which include but not
r No
are not limited to: Justice Plus, Municipal Justice, Municipal Jury
Manager, Online Dispute Resolution, Enterprise Justice, eFile &
Serve, Guide & File, Civil Process, Enterprise Corrections, Electronic
Warrants, Enterprise Jury Manager, Enterprise Supervision, Correction
Solutions, Agency Intelligence. Enforcement Mobile, Public Safety
Pro, Fire Prevention Mobile, Enterprise Public Safety
101
Municipal Services, Inspections, Licensing, Grants, Tax, and Permitting
r Yes
Tyler offers broad and comprehensive solutions which include but not
Management Solutions
r No
are not limited to: Enterprise Permitting & Licensing, Enterprise
Environmental Health, Enterprise Asset Management, Enterprise
Service Requests, Enterprise Assessment & Tax, Assessment & Tax
Pro, Assessment & Tax Plus, Property & Recording Insights,
Appraisal Services, Enterprise Records Management„ Enterprise
ERP, ERP Pro, School ERP Pro,
102
Parks and Recreation Software
r Yes
Tyler offers broad and comprehensive solutions focused on Outdoor
r No
Recreation and Parks & Recreation solutions
103
Citizen Relationship/Engagement Management
r: Yes
Tyler offers comprehensive Citizen Relationship/Engagement
r No
Management solutions including but not limited to robust customer
focused portals, Data & Insight solutions focused on transparency
and resident engagement, Civic Portfolio offerings.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Table 19: Category 5 - Depth and Breadth of Offered Equipment Products and Services
Indicate below if the listed types of software are offered within your proposal. Provide additional comments in the text box provided, as necessary.
Proposers submitting a proposal in Category 5 will be submitting in the broad category that includes Integrated Enterprise Solutions. See RFP Section II. B. 1 for details.
r We will not be submitting for Table 19: Category 5 - Depth and Breadth of Offered Equipment Products and Services
Line Item
egory or Type
Offered*
Comments
104
prehensive suites that encompass Enterprise Resource Planning
Yes
Tyler offers a broad and comprehensive suite of solutions as part of
r(ERP)and at least one solution from EACH category 1-4 above
r No
Tyler's Civic Portfolio, ERP Portfolio, Property & Recording Portfolio,
Courts & Public Safety Portfolio, K-12 Education, Outdoor
Recreation, Regulatory and Tyler one Portfolio.
Table 20: Depth and Breadth of Offered Equipment Products and Services
105
Provide a detailed description of the equipment, products, and
services that you are offering in your proposal.
Tyler is offering broad and comprehensive innovative software, services and hardware that is necessary to operate Tyer's
software solutions. Our software offerings are broken down into distinct solution groups.
Tyler Technologies is committed to providing the best and broadest array of software and services to the public sector.
Dedicated research and core development groups ensure Tyler remains focused on the needs of existing customers while
also envisioning and executing on what prospects will expect from products and services in the future. Tyler's Evergreen
Philosophy continually provides returns on our clients' investment by refreshing the features and underlying technology in a
planned and non- disruptive approach.
Public Administration
Civic Portfolio -
Enterprise Permitting & Licensing
Enterprise Service Requests
Enterprise. Asset Management
Parks & Recreation
ERP Portfolio
Workforce Case Management
Time & Attendance
ERP Pro
Enterprise ERP
Assets Mobile & Inventory Mobile
Enterprise Forms
Priority Based Budgeting
ACFR Statement Builder
Property & Recording Portfolio
CA Valuation
Appraisal Services
Assessment & Tax Plus
Enterprise Records Management
Enterprise Assessment & Tax
Assessment & Tax Pro
Regulatory Portfolio
State Regulatory Platform
Regulatory Licensing & Permitting
Cannabis Licensing
Firearms POC Background Check
Enterprise State Regulatory
Outdoor Recreation Portfolio
Recreation Licensing
Parks & Recreation
Recreation Management
Courts & Public Safety
Justice Portfolio
CSI
Justice Plus
Municipal Justice
Municipal Jury Manager
Online Dispute Resolution
Enterprise Justice
eFile & Serve
Guide & File
Civil Process
Enterprise Corrections
Electronic Warrants
Enterprise Jury Manager
Enterprise Supervision
Correction Solutions
Public Safety Portfolio
Agency Intelligence
Enforcement Mobile
Public Safety Pro
Fire Prevention Mobile
Enterprise Public Safety
K-12 Education
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Schools Portfolio
School ERP Pro
Zsence & Substitute
Student Transportation
Telematic GPS
Tyler Drive
Dnboard iPaaS
Tyler One Portfolio
Application Platform
My Civic
Engagement Builder
Content Hosting
Statewide Digital Solutions
Open Data Platform
Disbursements
Data Collect Mobile
Data & Insights
Cashiering
Cybersecurity
Hub
Identity
Meeting Manager
Notify
Payments
106
Equipment and accessories related to the offering of systems
Tyler supplies hardware that supports operation of Tylers software solutions.Hardware offerings include but are not limited
or solutions described in subsections categories 1-5 above,
to: POS cashiering hardware and components, Time Clocks, vehicle tablets, telematics devices, bar code printers, kiosk,
including but not limited to, hardware, peripherals, and
accessories
mobile printers, mobile docking stations, asset label printers, scanners and related accessories.
107
Services related to the offering of systems or solutions
Tyler offers a broad array of services to support installation, deployment, implementation, project management, software
described in categories 1-5, including, but not limited to,
support and maintenance, data conversion, customization, integration, hosting, managed, upgrade, Cybersecurity, and
hosting, cloud migration, modernization, customization,
training services.
integration, implementation, installation, maintenance, training,
data collection, import, export and backup, record -keeping and
reporting, mobile, cloud, and web -based applications or
platforms, customer service, auditing, compliance, security, and
technical and user support
Table 21: Exceptions to Terms, Conditions, or Specifications Form
Line Item 108. NOTICE: To identify any exception, or to request any modification, to Sourcewell standard Contract terms, conditions, or specifications, a Proposer must submit the
proposed exception(s) or requested modification(s) via redline in the Contract Template provided in the `Bid Documents' section. Proposer must upload the redline in the "Requested
Exceptions" upload field. All exceptions and/or proposed modifications are subject to review and approval by Sourcewell and will not automatically be included in the Contract.
Do you have exceptions or modifications to propose? Acknowledgement"
Yes
r No
Documents
Ensure your submission document(s) conforms to the following:
1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided.
2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure that the uploaded document(s) are not either
defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell.
3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcewell.
4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the zipped file contains more than one (1) document,
ensure each document is named, in relation to the submission format item responding to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan.
• Pricing - Tyler Techologies Pricing - Sourcewell - 2024.zip - Thursday June 13, 2024 08:59:31
• Financial Strength and Stability- 2023_Tyler_Technologies_Annual_Report.pdf- Tuesday June 11, 2024 09:29:55
• Marketing Plan/Samples - Marketing Samples.pdf - Wednesday June 12, 2024 06:02:00
• WMBE/MBE/SBE or Related Certificates (optional)
• Warranty Information (optional)
• Standard Transaction Document Samples - Tyler Agreements.zip - Thursday June 13, 2024 08:22:19
• Requested Exceptions - RFP_060624_Software_Solutions_ Public_Sector_Ed_Admin_Contract_Template Tyler Redline Exceptions 053124.pdf - Wednesday June 12, 2024 06:03:03
• Upload Additional Document - Tyler Technologies _Sourcewell Pricing_Discount Summary_ pdf - Wednesday June 12, 2024 16:05:51
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
Addenda, Terms and Conditions
W[Z931i1ygCL1aaU7t\rll/e1IIH_F'i,YqRIM [y:1115i3;K911113 rd9IL1ki[WI
I certify that I am the authorized representative of the Proposer submitting the foregoing Proposal with the legal authority to bind the Proposer to this Affidavit and Assurance of Compliance:
1. The Proposer is submitting this Proposal under its full and complete legal name, and the Proposer legally exists in good standing in the jurisdiction of its residence.
2. The Proposer warrants that the information provided in this Proposal is true, correct, and reliable for purposes of evaluation for contract award.
3. The Proposer, including any person assisting with the creation of this Proposal, has arrived at this Proposal independently and the Proposal has been created without colluding with
any other person, company, or parties that have or will submit a proposal under this solicitation; and the Proposal has in all respects been created fairly without any fraud or dishonesty.
The Proposer has not directly or indirectly entered into any agreement or arrangement with any person or business in an effort to influence any part of this solicitation or operations of a
resulting contract; and the Proposer has not taken any action in restraint of free trade or competitiveness in connection with this solicitation. Additionally, if Proposer has worked with a
consultant on the Proposal, the consultant (an individual or a company) has not assisted any other entity that has submitted or will submit a proposal for this solicitation.
4. To the best of its knowledge and belief, and except as otherwise disclosed in the Proposal, there are no relevant facts or circumstances which could give rise to an organizational
conflict of interest. An organizational conflict of interest exists when a vendor has an unfair competitive advantage or the vendor's objectivity in performing the contract is, or might be,
impaired.
5. The contents of the Proposal have not been communicated by the Proposer or its employees or agents to any person not an employee or legally authorized agent of the Proposer and
will not be communicated to any such persons prior to Due Date of this solicitation.
6. If awarded a contract, the Proposer will provide to Sourcewell Participating Entities the equipment, products, and services in accordance with the terms, conditions, and scope of a
resulting contract.
7. The Proposer possesses, or will possess before delivering any equipment, products, or services, all applicable licenses or certifications necessary to deliver such equipment, products,
or services under any resulting contract.
8. The Proposer agrees to deliver equipment, products, and services through valid contracts, purchase orders, or means that are acceptable to Sourcewell Members. Unless otherwise
agreed to, the Proposer must provide only new and first -quality products and related services to Sourcewell Members under an awarded Contract.
9. The Proposer will comply with all applicable provisions of federal, state, and local laws, regulations, rules, and orders.
10. The Proposer understands that Sourcewell will reject RFP proposals that are marked "confidential" (or "nonpublic," etc.), either substantially or in their entirety. Under Minnesota
Statutes Section 13.591, subdivision 4, all proposals are considered nonpublic data until the evaluation is complete and a Contract is awarded. At that point, proposals become public
data. Minnesota Statutes Section 13.37 permits only certain narrowly defined data to be considered a "trade secret," and thus nonpublic data under Minnesota's Data Practices Act.
11. Proposer its employees, agents, and subcontractors are not:
1. Included on the "Specially Designated Nationals and Blocked Persons" list maintained by the Office of Foreign Assets Control of the United States Department of the Treasury
found at: https://www.treasury_.00v/ofac/downloads/sdnlist.pd ;
2. Included on the government -wide exclusions lists in the United States System for Award Management found at: https://sam.aov/SAM/; or
3. Presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal
government or the Canadian government, as applicable; or any Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal
offense related to the subject matter of this solicitation.
W By checking this box I acknowledge that I am bound by the terms of the Proposer's Affidavit, have the legal authority to submit this Proposal on behalf of the Proposer, and that this
electronic acknowledgment has the same legal effect, validity, and enforceability as if I had hand signed the Proposal. This signature will not be denied such legal effect, validity, or
enforceability solely because an electronic signature or electronic record was used in its formation. - Tina Mize, Group General Counsel, Tyler Technologies
The Proposer declares that there is an actual or potential Conflict of Interest relating to the preparation of its submission, and/or the Proposer foresees an actual or potential Conflict of
Interest in performing the obligations contemplated in the solicitation proposal.
r Yes a No
The Bidder acknowledges and agrees that the addendum/addenda below form part of the Bid Document.
Check the box in the column "I have reviewed this addendum" below to acknowledge each of the addenda.
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
Docusign Envelope ID: B675DE70-BOFB-45CC-AE4A-09C01A21EAOC
I have reviewed the
File Name
below addendum and
Pages
attachments (if
applicable)
Addendum 17 Software Solutions RFP 060624
r
1
Mon June 3 2024 10:31 AM
Addendum 16 Software Solutions RFP 060624
r
4
Thu May 30 2024 10:38 AM
Addendum 15 Software Solutions RFP 060624
r
2
Tue May 28 2024 02:32 PM
Addendum_14_Software_Solutions_RFP_060624
r
a
Fri May 24 2024 03:00 PM
Addendum_13 Software Solutions—RFP-060624
1
Tue May 21 2024 04:25 PM
Addendum_12—Software—Solutions—RFP-060624
1
Mon May 20 2024 06:33 PM
Addendum 11 Software Solutions RFP 060624
r
2
Fri May 17 2024 03:19 PM
Addendum 10 Software Solutions RFP 060624
r
4
Thu May 16 2024 01:38 PM
Addendum 9 Software Solutions RFP 060624
F
2
Tue May 14 2024 03:18 PM
Addendum 8 Software Solutions RFP 060624
1
Thu May 9 2024 12:50 PM
Addendum 7 Software Solutions RFP 060624
r
1
Wed May 8 2024 01:39 PM
Addendum 6 Software Solutions RFP 060624
2
Tue May 7 2024 12:00 PM
Addendum 5 Software Solutions RFP 060624
r
1
Fri May 3 2024 01:56 PM
Addendum 4 Software Solutions RFP 060624
r
1
Thu May 2 2024 12:30 PM
Addendum 3 Software Solutions RFP 060624
r
1
Tue April 30 2024 03:17 PM
Addendum 2 Software Solutions RFP 060624
r
1
Mon April 22 2024 02:21 PM
Addendum 1 Software Solutions RFP 060624
F
1
Fri April 19 2024 02:53 PM
Bid Number: RFP 060624 Vendor Name: Tyler Technologies
EXHIBIT B
Sourcewell Cooperative Contract No. 060624-TTI Pricing Index
(ATTACHED)
Cooperative Purchase Agreement — Exhibit B Page 7 of 15
Docusign Envelope ID: 0980FB96-9C19-481 F-BA9D-EA15C3A47211
Tyler Technologies - Pricing Summary Discount **
Discount on
then -current
Software
Licenses
pricing for
initial term
Discount on
then -current
Software
related SaaS
Fees for initial
term
Discount on
Renewal
Contracts/
SaaS
Flips/Tyler
Migrations
Additional Details
Proprietary & Confidential
Public Administration
ERP
Enterprise ERP powered by Munis
10%
10%
ERP Pro powered by InCode
10%
10%
School ERP Pro powered by Infinite Visions
10%
10%
New World ERP
10%
10%
Time & Attendance powered by Executime
10%
10%
Time & Attendance powered by Executime Clocks &
Hardware***
Snaplogic****
-
10%
Enterprise Service Requests (previously Tyler 311)
10%
10%
Cashiering
10%
10%
Content Manager
10%
10%
Meeting Manager
10%
10%
ACFR Statement Builder
10%
10%
Payments*
-
-
Notify
10%
10%
Data & Insights solutions for ERP
-
10%
Absence & Substitute
1 10%
10%
ResourceX
10%
Civic
Services
Enterprise Permitting & Licensing powered by
EnerGov
10%
10%
Enterprise Permitting powered by MyGov
10%
10%
Enterprise Environmental Health
10%
10%
Enterprise Permitting & Licensing and
Environmental Health Extensions (Including Civic
Access)
10%
10%
Cashiering
10%
10%
Enterprise Service Requests (Tyler 311)
10%
10%
Fire Prevention Mobile (powered by MobileEyes)
10%
10%
My Civic
10%
10%
Enterprise Asset Management (Tyler EAM)
10%
10%
Data & Insights Solutions for Civic Services
-
10%
Recreation Dynamics
10%
Payments*
-
-
Property
& Recording
A&T CAMA Standard
10%
10%
Assessment Administration
10%
10%
CAMA
10%
10%
Additional Modules:
Inquiry & Appeals Tracking
10%
10%
Public Access
10%
10%
SmartFile
10%
10%
Field Mobile
10%
10%
Delinquent Tax
10%
10%
Inquiry & Appeals Tracking
10%
10%
Records Management powered by Eagle
10%
10%
Page 1 of 3
Docusign Envelope ID: 0980FB96-9C19-481 F-BA9D-EA15C3A47211
Tyler Technologies - Pricing Summary Discount **
Discount on
then -current
Software
Licenses
pricing for
initial term
Discount on
then -current
Software
related SaaS
Fees for initial
term
Discount on
Renewal
Contracts/
SaaS Flips/Tyler
Migrations
Additional Details
Proprietary & Confidential
Assessment & Tax Plus powered by Eagle
10%
10%
Content Manager
10%
10%
Schools
School ERP Pro powered by Infinite Visions
10%
10%
Versatrans
10%
10%
Student Transportation powered by Traversa
-
10%
Student Transportation related Hardware
-
-
Absence & Substitute
10%
10%
Justice & Public Safety
Justice
Core Enterprise Justice powered by Odyssey
Modules
10%
10%
Enterprise Justice Clerk Edition
10%
10%
eFile & Serve*
-
10%
Enterprise Justice Judge Edition
10%
10%
Enterprise Justice Connectors
10%
10%
State Specific Functions
10%
10%
Tyler Mobility
-
10%
Tyler Mobility Hardware***
-
Enterprise Supervision*
10%
Enterprise Supervision Hardware***
-
Enterprise Supervision Payments*
-
Online Dispute Resolution powered by Modria *
-
10%
Enterprise Corrections
10%
10%
Defendant Access*
-
-
Justice Insights
10%
CAS Enterprise Data Platform
10%
Virtual Court
-
10%
Municipal Justice powered by Incode Court
10%
10%
reSearch*
-
10%
Electronic Discovery
10%
Vend Engine*
-
VendEngine Harware***
-
-
Civil Process powered by Softcode
10%
10%
Electronic Warrants
-
10%
Enterprise Jury*
10%
10%
Fusion Stack/Cloud Gavel *, *****
-
10%
Public Safety
Enterprise Public Safety powered by New World
10%
10%
Public Safety Pro powered by Incode
10%
10%
Enforcement Mobile powered byBrazos Core
Licensing
10%
10%
Enforcement Mobile powered by Brazos - related
Hardware
Data Collect Mobile powered by SceneDoc
10%
Emergency Networking ****
-
10%
Transformative Technology (Tyler One)
Data & Insights
Enterprise Data Platform powered by Socrata
5%
Page 2 of 3
Docusign Envelope ID: 0980FB96-9C19-481 F-BA9D-EA15C3A47211
Discount on
Discount on
Discount on
Tyler Technologies - Pricing Summary Discount **
then -current
Software
then -current
Software
Renewal
Contracts/
Proprietary & Confidential
Licenses
related SaaS
SaaS Flips/Tyler
pricing for
Fees for initial
Migrations
Additional Details
initial term
term
Cybersecurity
Cybersecurity
-
5%
* 5% discount on services pricing
Platform Technologies
Case Management Development Platform powered
by Entellitrak
5%
5%
Discount included in submitted pricing document
Versa
5%
-
Payments
Payments*
-
-
Rapid Disbursement Platform*
10%
10% discount on software only
* No discount for transactional
** Tyler will discount then -current software license
pricing by 10% and then current SaaS fees for the
initial contracted term. Tyler's Socrata SaaS product
offerings fees will be discounted by 5% for the initial
contracted term. This discount does not extend to
services pricing, (implementation focused training,
project management, product development, or
service subscriptions) software maintenance costs,
or hardware. This product listing can expand with
additional products that are developed by Tyler and
accommodate solicitation scope.
***No Discount for Hardware
**** Third Party
Page 3 of 3
EXHIBIT C
Tyler Technologies Addendurn
(ATTACHED)
Cooperative Purchase Agreement — Exhibit C Page 8 of 15
•
••i•`•
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technolo&s
EXHIBIT C TO CITY'S COOPERATIVE PURCHASE AGREEMENT
LICENSE AND SERVICES AGREEMENT
This License and Services Agreement is made between Tyler Technologies, Inc. and Client.
WHEREAS, Client selected Tyler to license the software products and perform the services set forth in the
Investment Summary and Tyler desires to perform such actions under the terms of this Addendum;
NOW THEREFORE, in consideration of the foregoing and of the mutual covenants and promises set forth
in this Addendum, Tyler and Client agree as follows:
SECTION A — DEFINITIONS
• "Agreement" means the City's Cooperative Purchase Agreement under Sourcewell Contract
No. 060624-TTI and it's successors.
• "Addendum" means this License and Services Agreement.
• "Client" or "City" means City of Fort Worth.
• "Defect" means a failure of the Tyler Software to substantially conform to the functional
descriptions set forth in our written proposal to you, or their functional equivalent. Future
functionality may be updated, modified, or otherwise enhanced through our maintenance and
support services, and the governing functional descriptions for such future functionality will be
set forth in our then -current Documentation.
• "Developer" means a third party who owns the intellectual property rights to Third Party
Software.
• "Documentation" means any online or written documentation related to the use or
functionality of the Tyler Software that we provide or otherwise make available to you, including
instructions, user guides, manuals and other training or self-help documentation.
• "Effective Date" means the date by which both your and our authorized representatives have
signed the City's Cooperative Purchase Agreement.
• "Force Majeure" means an event beyond the reasonable control of you or us, including, without
limitation, governmental action, war, riot or civil commotion, fire, natural disaster, or any other
cause that could not with reasonable diligence be foreseen or prevented by you or us.
• "Hosting Services" means the hosting services we will provide for the Tyler Software as set forth
in the Investment Summary, for the fees set forth therein.
• "Investment Summary" means the agreed upon cost proposal for the software, products, and
services attached as Exhibit A.
• "Invoicing and Payment Policy" means the invoicing and payment policy. A copy of our current
Invoicing and Payment Policy is attached as Exhibit B.
• "Maintenance and Support Agreement" means the terms and conditions governing the
provision of maintenance and support services to all of our customers. A copy of our current
Maintenance and Support Agreement is attached as Exhibit C.
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• "Participating Entity" or "Participating Entities" means the Client, as identified in Sourcewell
Contract No. 060624-TTI.
• "SLA" means the service level agreement. A copy of our current SLA is attached hereto as
Schedule 1 to Exhibit C.
• "Support Call Process" means the support call process applicable to all of our customers who
have licensed the Tyler Software. A copy of our current Support Call Process is attached as
Schedule 2 to Exhibit C.
• "Third Party Terms" means, if any, the end user license agreement(s) or similar terms for the
Third Party Software, as applicable.
• "Third Party Hardware" means the third party hardware, if any, identified in the Investment
Summary.
• "Third Party Products" means the Third Party Software, Third Party Hardware, and Third Party
Services.
• "Third Party SaaS Services" means software as a service provided by a third party, if any,
identified in the Investment Summary.
• "Third Party Services" means the services provided by third parties, if any, identified in the
Investment Summary.
• "Third Party Software" means the third party software, if any, identified in the Investment
Summary.
• "Tyler" or "Vendor" means Tyler Technologies, Inc., a Delaware corporation.
• "Tyler Software" means our proprietary software and related interfaces identified in the
Investment Summary and licensed to you through this Addendum.
• "we", "us", "our" and similar terms mean Tyler.
• "you" and similar terms mean Client.
SECTION B — SOFTWARE LICENSE
1. License Grant and Restrictions.
1.1 We grant to you a license to use the Tyler Software, for the number of licenses identified in the
Investment Summary, for your internal business purposes only, in the scope of the internal
business purposes disclosed to us as of the Effective Date. You may make copies of the Tyler
Software for backup and testing purposes, so long as such copies are not used in production
and the testing is for internal use only. Your rights to use the Tyler Software are perpetual but
may be revoked if you do not comply with the terms of this Addendum.
1.2 The Documentation is licensed to you and may be used and copied by your employees for
internal, non-commercial reference purposes only.
1.3 You may not: (a) transfer or assign the Tyler Software to a third party; (b) reverse engineer,
decompile, or disassemble the Tyler Software; (c) rent, lease, lend, or provide commercial
hosting services with the Tyler Software; or (d) publish or otherwise disclose the Tyler Software
or Documentation to third parties.
1.4 The license terms in this Addendum apply to updates and enhancements we may provide to
you or make available to you through your Maintenance and Support Agreement.
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1.5 The right to transfer the Tyler Software to a replacement hardware system is included in your
license. You will give us advance written notice of any such transfer and will pay us for any
required or requested technical assistance associated with such transfer.
1.6 We reserve all rights not expressly granted to you in this Addendum. The Tyler Software and
Documentation are protected by copyright and other intellectual property laws and treaties.
We own the title, copyright, and other intellectual property rights in the Tyler Software and the
Documentation. The Tyler Software is licensed, not sold.
2. License Fees. You agree to pay us the license fees in the amounts set forth in the Investment
Summary. Those amounts are payable in accordance with our Invoicing and Payment Policy.
3. Limited Warranty. We warrant that the Tyler Software will be without Defect(s) as long as you have
a Maintenance and Support Agreement in effect. If the Tyler Software does not perform as
warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect
as set forth in the Maintenance and Support Agreement.
SECTION C — PROFESSIONAL SERVICES
1. Services. We will provide you the services, if any, itemized in the Investment Summary and described
in our industry standard implementation plan. We will finalize that documentation with you upon
execution of the Agreement.
2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set forth
in the Investment Summary. Those amounts are payable in accordance with our Invoicing and
Payment Policy. You acknowledge that the fees stated in the Investment Summary are good -faith
estimates of the amount of time and materials required for the requested services. We will bill you
the actual fees incurred based on the in -scope services provided to you.
3. Additional Services. The Investment Summary contains the scope of services and related costs
(including programming and/or interface estimates) required for the project based on our
understanding of the specifications you supplied. If additional work is required, or if you use or
request additional services, we will provide you with an addendum or change order, as applicable,
outlining the costs for the additional work. The price quotes in the addendum or change order will be
valid for thirty (30) days from the date of the quote.
4. Cancellation. If you cancel services less than four (4) weeks in advance (other than for Force Majeure
or breach by us), you will be liable for all (a) daily fees associated with cancelled professional services
if we are unable to reassign our personnel and (b) any non-refundable travel expenses already
incurred by us on your behalf. We will make all reasonable efforts to reassign personnel in the event
you cancel within four (4) weeks of scheduled commitments.
5. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent
with industry standards. In the event we provide services that do not conform to this warranty, we
will re -perform such services at no additional cost to you.
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6. Site Access and Requirements. At no cost to us, you agree to provide us with full and free access to
your personnel, facilities, and equipment as may be reasonably necessary for us to provide our
services, subject to any reasonable security protocols or other written policies provided to us.
7. Client Assistance. You acknowledge that the provision of services for the Tyler Software is a
cooperative process that may require the time and resources of your personnel. You agree to use all
reasonable efforts to cooperate with and assist us as may be reasonably required. This cooperation
includes at least working with us to schedule the services outlined in this Addendum. We will not be
liable for failure to meet any deadlines and milestones when such failure is due to Force Majeure or
to the failure by your personnel to provide such cooperation and assistance (either through action or
omission).
8. Background Checks. For at least the past twelve (12) years, all of our employees have undergone
criminal background checks prior to hire. All employees sign our confidentiality agreement and
security policies.
SECTION D — MAINTENANCE AND SUPPORT
1. This Agreement includes the period of free maintenance and support services identified in the
Invoicing and Payment Policy. If you have purchased ongoing maintenance and support services and
continue to make timely payments for them according to our Invoicing and Payment Policy, we will
provide you with maintenance and support services for the Tyler Software under the terms of our
standard Maintenance and Support Agreement.
2. If you have opted not to purchase ongoing maintenance and support services for the Tyler Software
or fail to make timely payment under this Agreement, the Maintenance and Support Agreement does
not apply to you. Instead, you will only receive ongoing maintenance and support on the Tyler
Software on a time and materials basis. In addition, you will:
2.1. receive the lowest priority under our Support Call Process;
2.2. be required to purchase new releases of the Tyler Software, including fixes, enhancements and
patches;
2.3. be charged our then -current rates for support services, or such other rates that we may consider
necessary to account for your lack of ongoing training on the Tyler Software;
2.4. be charged for a minimum of two (2) hours of support services for every support call; and
2.5. not be granted access to the support website for the Tyler Software or the Tyler Community
Forum.
SECTION E —THIRD PARTY PRODUCTS
To the extent there are any Third Party Products set forth in the Investment Summary, the following terms
and conditions will apply:
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1. Third Party Hardware. We will sell, deliver, and install onsite the Third Party Hardware, if you have
purchased any, for the price set forth in the Investment Summary. Those amounts are payable in
accordance with our Invoicing and Payment Policy.
2. Third Party Software. Upon payment in full of the Third Party Software license fees, you will receive
a non -transferable license to use the Third Party Software and related documentation for your
internal business purposes only. Your license rights to the Third Party Software will be governed by
the Third Party Terms.
2.1 We will install onsite the Third Party Software. The installation cost is included in the installation
fee in the Investment Summary.
2.2 If the Developer charges a fee for future updates, releases, or other enhancements to the Third
Party Software, you will be required to pay such additional future fee.
2.3 The right to transfer the Third Party Software to a replacement hardware system is governed
by the Developer. You will give us advance written notice of any such transfer and will pay us
for any required or requested technical assistance from us associated with such transfer.
3. Third Partv Products Warrant
3.1 We are authorized by each Developer to grant or transfer the licenses to the Third Party
Software.
3.2 The Third Party Hardware will be new and unused, and upon payment in full, you will receive
free and clear title to the Third Party Hardware.
3.3 You acknowledge that we are not the manufacturer of the Third Party Products. We do not
warrant or guarantee the performance of the Third Party Products. However, we grant and
pass through to you any warranty that we may receive from the Developer or supplier of the
Third Party Products.
4. Third Party Services. If you have purchased Third Party Services, those services will be provided
independent of Tyler by such third -party at the rates set forth in the Investment Summary and in
accordance with our Invoicing and Payment Policy.
5. Maintenance. If you have a Maintenance and Support Agreement in effect, you may report defects
and other issues related to the Third Party Software directly to us, and we will (a) directly address the
defect or issue, to the extent it relates to our interface with the Third Party Software; and/or (b)
facilitate resolution with the Developer, unless that Developer requires that you have a separate,
direct maintenance agreement in effect with that Developer. In all events, if you do not have a
Maintenance and Support Agreement in effect with us, you will be responsible for resolving defects
and other issues related to the Third Party Software directly with the Developer.
SECTION F — HOSTING SERVICES
1. We will engage a third party service provider in order to host the Tyler Software set forth in the
Investment Summary for the fees set forth therein. You agree to pay those fees according to the
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Invoicing and Payment Policy. The fees contained in the Investment Summary are subject to annual
increases. In exchange for those fees, we agree to provide the Hosting Services according to the terms
and conditions set forth in this Section F, and the other applicable terms of this Addendum. If you fail
to pay those fees, after advance written notice to you, we reserve the right to suspend delivery of our
applicable Hosting Services.
2. Hosting Services are provided on an annual basis. The initial term commences on September 1, 2026,
and remains in effect for one (1) year. The term will renew for additional one (1) year terms by mutual
written agreement by the parties at least thirty (30) days prior to the end of the then -current term.
3. You acknowledge and agree that, in our sole discretion, we may migrate the Hosting Services to a
replacement system (including our own) and will undertake reasonable efforts to complete such
transfer during maintenance windows as set forth in the SLA. We will undertake reasonable efforts to
provide you with advance written notice of any such transfer. You agree to provide all reasonable
assistance and access in connection with any such transfer. In the event the Tyler Software is
transferred to our data center and we provide hosting services directly to you, the terms of the SLA
will also apply.
4. Where applicable, we will perform or cause to have performed upgrades of the applications,
hardware, and operating systems that support your Hosting Services. These upgrades are performed
in commercially reasonable timeframes and in coordination with third -party releases and
certifications. We will make available information on industry -standard minimum requirements and
supported browsers for accessing the Hosting Services.
SECTION G - INVOICING AND PAYMENT; INVOICE DISPUTES
1. Invoicing and Payment. We will invoice you for all the fees set forth in the Investment Summary per
our Invoicing and Payment Policy, subject to Section G(2).
2. Invoice Disputes. If you believe any delivered software or service does not conform to the warranties
in this Addendum, you will provide us with written notice within thirty (30) days of your receipt of the
applicable invoice. The written notice must contain reasonable detail of the issues you contend are
in dispute so that we can confirm the issue and respond to your notice with either a justification of
the invoice, an adjustment to the invoice, or a proposal addressing the issues presented in your notice.
We will work with you as may be necessary to develop an action plan that outlines reasonable steps
to be taken by each of us to resolve any issues presented in your notice. You may withhold payment
of the amount(s) actually in dispute, and only those amounts, until we complete the action items
outlined in the plan. If we are unable to complete the action items outlined in the action plan because
of your failure to complete the items agreed to be done by you, then you will remit full payment of
the invoice. We reserve the right to suspend delivery of all services, including maintenance and
support services, if you fail to pay an invoice not disputed as described above within fifteen (15) days
of notice of our intent to do so.
SECTION H—TERMINATION
1. Termination. This Agreement may be terminated as set forth below. In the event of termination, you
will pay us for all undisputed fees and expenses related to the software, products, and/or services you
have received, or we have incurred or delivered, prior to the effective date of termination. Disputed
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fees and expenses in all terminations other than your termination for cause must have been
submitted as invoice disputes in accordance with Section G(2). The City retains its rights to end the
Agreement and/or related subscriptions or services at the end of each renewal term by providing
thirty (30) days written or digital notice of non -renewal to us. This right includes the ability to not
renew individual subscriptions at the end of the most current annual subscription term(s). Nothing
contained herein shall be construed as the City agreeing to automatic renewals of subscriptions or
related services.
1.1 For Cause. If you believe we have materially breached this Agreement, you will invoke the
Dispute Resolution clause set forth in Section J(3). You may terminate this Agreement for cause
in the event we do not cure, or create a mutually agreeable action plan to address, a material
breach of this Agreement within the thirty (30) day window set forth in Section J(3).
1.2 Force Maieure. Either party has the right to terminate this Agreement if a Force Majeure event
suspends performance of this Agreement for a period of forty-five (45) days or more.
1.3 Lack of Appropriations. If you should not appropriate or otherwise receive funds sufficient to
purchase, lease, operate, or maintain the software or services set forth in this Agreement, you
may unilaterally terminate this Agreement upon thirty (30) days written notice to us. You will
not be entitled to a refund or offset of previously paid license and other fees. You agree not to
use termination for lack of appropriations as a substitute for termination for convenience.
SECTION I — INDEMNIFICATION, LIMITATION OF LIABILITY AND INSURANCE
1. Intellectual Property Infringement Indemnification.
1.1 We will defend you against any third party claim(s) that the Tyler Software or Documentation
infringes that third party's patent, copyright, or trademark, or misappropriates its trade secrets,
and will pay the amount of any resulting adverse final judgment (or settlement to which we
consent). You must notify us promptly in writing of the claim and give us sole control over its
defense or settlement. You agree to provide us with reasonable assistance, cooperation, and
information in defending the claim at our expense.
1.2 Our obligations under this Section I(1) will not apply to the extent the claim or adverse final
judgment is based on your: (a) use of a previous version of the Tyler Software and the claim
would have been avoided had you installed and used the current version of the Tyler Software,
and we provided notice of that requirement to you; (b) combining the Tyler Software with any
product or device not provided, contemplated, or approved by us; (c) altering or modifying the
Tyler Software, including any modification by third parties at your direction or otherwise
permitted by you; (d) use of the Tyler Software in contradiction of this Agreement, including
with non -licensed third parties; or (e) willful infringement, including use of the Tyler Software
after we notify you to discontinue use due to such a claim.
1.3 If we receive information concerning an infringement or misappropriation claim related to the
Tyler Software, we may, at our expense and without obligation to do so, either: (a) procure for
you the right to continue its use; (b) modify it to make it non -infringing; or (c) replace it with a
functional equivalent, in which case you will stop running the allegedly infringing Tyler Software
immediately. Alternatively, we may decide to litigate the claim to judgment, in which case you
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may continue to use the Tyler Software consistent with the terms of this Agreement.
1.4 If an infringement or misappropriation claim is fully litigated and your use of the Tyler Software
is enjoined by a court of competent jurisdiction, in addition to paying any adverse final judgment
(or settlement to which we consent), we will, at our option, either: (a) procure the right to
continue its use; (b) modify it to make it non -infringing; (c) replace it with a functional
equivalent; or (d) terminate your license and refund the license fees paid for the infringing Tyler
Software, as depreciated on a straight-line basis measured over seven (7) years from the
Effective Date. We will pursue those options in the order listed herein. This section provides
your exclusive remedy for third party copyright, patent, or trademark infringement and trade
secret misappropriation claims.
2. General Indemnification.
2.1 We will indemnify and hold harmless you and your agents, officials, and employees from and
against any and all third -party claims, losses, liabilities, damages, costs, and expenses (including
reasonable attorney's fees and costs) for (a) personal injury or property damage to the extent
caused by our negligence or willful misconduct; or (b) our violation of a law applicable to our
performance under this Agreement. You must notify us promptly in writing of the claim and
give us sole control over its defense or settlement. You agree to provide us with reasonable
assistance, cooperation, and information in defending the claim at our expense.
3. DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT AND TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL OTHER
WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. CLIENT UNDERSTANDS AND AGREES THAT TYLER DISCLAIMS
ANY LIABILITY FOR ERRORS THAT RELATE TO USER ERROR.
4. LIMITATION OF LIABILITY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, OUR
LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON A THEORY OF
CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, SHALL BE LIMITED TO YOUR
ACTUAL DIRECT DAMAGES, NOT TO EXCEED (A) PRIOR TO FORMAL TRANSITION TO MAINTENANCE
AND SUPPORT, THE TOTAL ONE-TIME FEES SET FORTH IN THE INVESTMENT SUMMARY; OR (B)
AFTER FORMAL TRANSITION TO MAINTENANCE AND SUPPORT, THE THEN -CURRENT ANNUAL
MAINTENANCE AND SUPPORT FEE. THE PARTIES ACKNOWLEDGE AND AGREE THAT THE PRICES SET
FORTH IN THIS AGREEMENT ARE SET IN RELIANCE UPON THIS LIMITATION OF LIABILITY AND TO THE
MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, THE EXCLUSION OF CERTAIN DAMAGES,
AND EACH SHALL APPLY REGARDLESS OF THE FAILURE OF AN ESSENTIAL PURPOSE OF ANY REMEDY.
THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO CLAIMS THAT ARE SUBJECT TO
SECTIONS I(1) AND 1(2).
5. EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
6. Insurance. During the course of performing services under this Agreement, we agree to maintain the
following levels of insurance: (a) Commercial General Liability of at least $1,000,000; (b) Automobile
Liability of at least $1,000,000; (c) Professional Liability of at least $1,000,000; (d) Workers
Compensation complying with applicable statutory requirements; and (e) Excess/Umbrella Liability of
at least $5,000,000.
6.1. Tyler is required under this Agreement to add the City as an additional insured to Tyler's
Commercial General Liability, Automobile Liability, and Excess/Umbrella Liability policies, and
agrees to provide the City with copies of certificates of insurance upon written request.
SECTION J — GENERAL TERMS AND CONDITIONS
1. Reserved.
2. Reserved.
3. Dispute Resolution. You agree to provide us with written notice within thirty (30) days of becoming
aware of a dispute. You agree to cooperate with us in trying to reasonably resolve all disputes,
including, if requested by either party, appointing a senior representative to meet and engage in good
faith negotiations with our appointed senior representative. Senior representatives will convene
within thirty (30) days of the written dispute notice, unless otherwise agreed. All meetings and
discussions between senior representatives will be deemed confidential settlement discussions not
subject to disclosure under Federal Rule of Evidence 408 or any similar applicable state rule. If we fail
to resolve the dispute, then the parties shall participate in non -binding mediation in an effort to
resolve the dispute. If the dispute remains unresolved after mediation, then either of us may assert
our respective rights and remedies in a court of competent jurisdiction. Nothing in this section shall
prevent you or us from seeking necessary injunctive relief during the dispute resolution procedures.
4. Taxes. The fees in the Investment Summary do not include any taxes, including, without limitation,
sales, use, or excise tax. If you are a tax-exempt entity, you agree to provide us with a tax-exempt
certificate. Otherwise, we will pay all applicable taxes to the proper authorities and you will reimburse
us for such taxes. If you have a valid direct -pay permit, you agree to provide us with a copy. For
clarity, we are responsible for paying our income taxes, both federal and state, as applicable, arising
from our performance of this Agreement.
5. Nondiscrimination. We will not discriminate against any person employed or applying for
employment concerning the performance of our responsibilities under this Agreement. This
discrimination prohibition will apply to all matters of initial employment, tenure, and terms of
employment, or otherwise with respect to any matter directly or indirectly relating to employment
concerning race, color, religion, national origin, age, sex, sexual orientation, ancestry, disability that
is unrelated to the individual's ability to perform the duties of a particular job or position, height,
weight, marital status, or political affiliation. We will post, where appropriate, all notices related to
nondiscrimination as may be required by applicable law.
6. E-Verify. We have complied, and will comply, with the E-Verify procedures administered by the U.S.
Citizenship and Immigration Services Verification Division for all of our employees assigned to your
project.
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7. Subcontractors. We will not subcontract any services under this Agreement without your prior
written consent, not to be unreasonably withheld. If City grants consent to a subcontract, the
subcontractor will execute a written agreement with Tyler referencing this Agreement under which
subcontractor agrees to be bound by the duties and obligations of Vendor under this Agreement as
such duties and obligations may apply. Tyler must provide City with a fully executed copy of any such
subcontract.
8. Binding Effect; Assignment. This Agreement shall be binding on, and shall be for the benefit of, either
your or permitted assign(s).
8.1. Assignment. Neither party may assign this Agreement without the prior written consent of the
other party. For clarity, Vendor will not assign or subcontract any of its duties, obligations or
rights under this Agreement without the prior written consent of City. If City grants consent to
an assignment, the assignee will execute a written agreement with City and Vendor under which
the assignee agrees to be bound by the duties and obligations of Vendor under this Agreement.
Vendor will be liable for all obligations of Vendor under this Agreement prior to the effective
date of the assignment. Prior to City giving its consent, Tyler agrees to provide, at no additional
cost to City, all documents, as determined by City, that are reasonable and necessary to verify
Tyler's legal status and transfer of rights, interests, or obligations to another entity. The
documents that may be requested include, but are not limited to, Articles of Incorporation and
related amendments, Certificate of Merger, IRS Form W-9 to verify tax identification number,
etc. City reserves the right to withhold all payments to any entity other than Tyler, if Tyler is not
in compliance with this provision. If Tyler fails to provide necessary information in accordance
with this section, City shall not be liable for any penalties, fees or interest resulting therefrom.
9. Force Maieure. Except for your payment obligations, neither party will be liable for delays in
performing its obligations under this Agreement to the extent that the delay is caused by Force
Majeure; provided, however, that within ten (10) business days of the Force Majeure event, the party
whose performance is delayed provides the other party with written notice explaining the cause and
extent thereof, as well as a request for a reasonable time extension equal to the estimated duration
of the Force Majeure event.
10. No Intended Third Party Beneficiaries. This Agreement is entered into solely for the benefit of you
and us. No third party will be deemed a beneficiary of this Agreement, and no third party will have
the right to make any claim or assert any right under this Agreement. This provision does not affect
the rights of third parties under any Third Party Terms.
11. Entire Agreement; Amendment. This Agreement represents the entire agreement between you and
us with respect to the subject matter hereof, and supersedes any prior agreements, understandings,
and representations, whether written, oral, expressed, implied, or statutory. Purchase orders
submitted by you, if any, are for your internal administrative purposes only, and the terms and
conditions contained in those purchase orders will have no force or effect. This Agreement may only
be modified by a written amendment signed by an authorized representative of each party.
12. Severability. If any term or provision of this Agreement is held invalid or unenforceable, the remainder
of this Agreement will be considered valid and enforceable to the fullest extent permitted by law.
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13. No Waiver. In the event that the terms and conditions of this Agreement are not strictly enforced by
either party, such non -enforcement will not act as or be deemed to act as a waiver or modification of
this Agreement, nor will such non -enforcement prevent such party from enforcing each and every
term of this Agreement thereafter.
14. Independent Contractor. We are an independent contractor for all purposes under this Agreement.
15. Notices. All notices or communications required or permitted as a part of this Agreement, such as
notice of an alleged material breach for a termination for cause or a dispute that must be submitted
to dispute resolution, must be in writing and will be deemed delivered upon the earlier of the
following: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail, return
receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of proof of
email delivery; or (d) if not actually received, five (5) days after deposit with the United States Postal
Service authorized mail center with proper postage (certified mail, return receipt requested) affixed
and addressed to the other party at the address set forth on the signature page hereto or such other
address as the party may have designated by proper notice. The consequences for the failure to
receive a notice due to improper notification by the intended receiving party of a change in address
will be borne by the intended receiving party.
16. Client Lists. You agree that we may identify you by name in client lists.
17. Confidentiality. Both parties recognize that their respective employees and agents, in the course of
performance of this Agreement, may be exposed to confidential information and that disclosure of
such information could violate rights to private individuals and entities, including the parties.
Confidential information is nonpublic information that a reasonable person would believe to be
confidential and includes, without limitation, personal identifying information (e.g., social security
numbers) and trade secrets, each as defined by applicable state law. Each party agrees that it will not
disclose any confidential information of the other party and further agrees to take all reasonable and
appropriate action to prevent such disclosure by its employees or agents. To the extent Client engages
independent contractors to fulfill its obligations under this Agreement, Client shall enter into a written
agreement with said independent contractors that contains confidentiality covenants at least as
restrictive as the confidentiality covenants contained herein. The confidentiality covenants contained
herein will survive the termination or cancellation of this Agreement. This obligation of confidentiality
will not apply to information that:
17.1. is in the public domain, either at the time of disclosure or afterwards, except by breach of this
Agreement by a party or its employees or agents;
17.2. a party can establish by reasonable proof was in that party's possession at the time of initial
disclosure;
17.3. a party receives from a third party who has a right to disclose it to the receiving party; or
17.4. is the subject of a legitimate disclosure request under the open records laws or similar
applicable public disclosure laws governing this Agreement; provided, however, that in the
event you receive an open records or other similar applicable request, you will give us prompt
notice and otherwise perform the functions required by applicable law.
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11
17.5. City is a government entity under the laws of the State of Texas and all documents held or
maintained by City are subject to disclosure underthe Texas Public Information Act. In the event
there is a request for information marked Confidential or Proprietary, City shall promptly notify
Tyler. It will be the responsibility of Tyler to submit reasons objecting to disclosure. A
determination on whether such reasons are sufficient will not be decided by City, but by the
Office of the Attorney General of the State of Texas or by a court of competent jurisdiction.
18. Business License. In the event a local business license is required for us to perform services hereunder,
you will promptly notify us and provide us with the necessary paperwork and/or contact information
so that we may timely obtain such license.
19. Governing Law. This Agreement will be governed by and construed in accordance with the laws of
your state of domicile, without regard to its rules on conflicts of law.
20. Multiple Originals and Authorized Signatures. This Agreement may be executed in multiple originals,
any of which will be independently treated as an original document. Any electronic, faxed, scanned,
photocopied, or similarly reproduced signature on this Agreement or any amendment hereto will be
deemed an original signature and will be fully enforceable as if an original signature. Each party
represents to the other that the signatory set forth below is duly authorized to bind that party to this
Agreement.
21. Cooperative Procurement. To the maximum extent permitted by applicable law, we agree that this
Agreement may be used as a cooperative procurement vehicle by eligible jurisdictions. We reserve
the right to negotiate and customize the terms and conditions set forth herein, including but not
limited to pricing, to the scope and circumstances of that cooperative procurement.
22. Socrata Solution Terms. Your use of certain Tyler solutions includes Tyler's Socrata data platform.
Your rights, and the rights of any of your end users, to use Tyler's Socrata SaaS Services Terms of
Services, available at https://www.tylertech.com/terms/socrata-saas-services-terms-of-service. By
signing a Tyler Agreement or Order Form, or accessing, installing, or using any of the Tyler solutions
listed at the linked terms, you certify that you have reviewed, understand, and agree to said terms.
23. Contract Documents. This Agreement includes the following exhibits:
Exhibit A Investment Summary
Exhibit B Invoicing and Payment Policy
Exhibit C Maintenance and Support Agreement
Schedule 1: Service Level Agreement
Schedule 2: Support Call Process
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Exhibit A
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Exhibit A
Investment Summary
The following Investment Summary details the software, products, and services to be delivered by us to
you under the Agreement. This Investment Summary is effective as of the Effective Date. Capitalized
terms not otherwise defined will have the meaning assigned to such terms in the Addendum.
See Quote attached as Exhibit D of the Agreement
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Exhibit B
•
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Exhibit B
Invoicing and Payment Policy
We will provide you with the software, products, and services set forth in the Investment Summary.
Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Addendum.
Invoicing: We will invoice you for the applicable license and services fees in the Investment Summary as
set forth below. Your rights to dispute any invoice are set forth in the Agreement.
1. Tyler Software.
1.1 License Fees: License fees are invoiced upon delivery of the Tyler Software. License fees for the
initial term of the Agreement were previously paid and no additional license fees are due at
time of execution.
1.2 Maintenance and Support Fees: Year 1 maintenance and support fees are set forth in Exhibit D
of the Agreement and are due on or before September 1, 2026. Subsequent maintenance and
support fees, at Tyler's then -current rates, will renew annually on September V. Annual quotes
shall be provided by Tyler to the City no later than sixty (60) days prior to the September 1st
renewal date. Upon acceptance of the annual quote, the City shall issue a Purchase Order to
Tyler for generation of the related invoice. Invoices shall not be generated until the annual
Purchase Order has been received.
2. Hosting Fees. Hosting Fees for the Tyler Software are identified in Exhibit D of the Agreement and are
due on or before September 1, 2026.. Subsequent annual fees, at Tyler's then -current rates, will
renew annually on September 1st. Annual quotes shall be provided by Tyler to the City no later than
sixty (60) days prior to the September 1st renewal date. Upon acceptance of the annual quote, the
City shall issue a Purchase Order to Tyler for generation of the related invoice. Invoices shall not be
generated until the annual Purchase Order has been received.
Payment. Tyler is responsible for updating and maintaining the Supplier Information and is required to
use the PeopleSoft Supplier Portal (or the City's then current Supplier Management system) to keep their
information up-to-date and to notify the City immediately of any changes in key contact personnel
information, remit to addresses, and banking information. The City will not issue payment to a different
name or different Taxpayer Identification Number until all required forms and documentation have been
submitted and approved. The City is not responsible for late charges or service stoppages resulting from
Tyler's delay or failure in submitting required forms and documentation in a timely manner.
•• tyler
Exhibit C
•
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• technologies
Exhibit C
Maintenance and Support Agreement
We will provide you with the following maintenance and support services for the Tyler Software.
Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Agreement.
1. Term. We provide maintenance and support services (the "Subscriptions") on an annual basis. The
upcoming annual term of the Subscriptions shall commence on September 1, 2026 and end on August
31, 2027. The term of this Agreement will renew annually thereafter for additional one (1) year terms,
upon mutual written agreement by the parties at least thirty (30) days prior to the end of the then -
current term.
2. Maintenance and Support Fees. The maintenance and support fees for the upcoming renewal term
of the Tyler Software are listed in Exhibit D to the Agreement, and your payment obligations are set
forth in the Invoicing and Payment Policy. We reserve the right to suspend maintenance and support
services if you fail to pay undisputed maintenance and support fees within thirty (30) days of our
written notice. We will reinstate maintenance and support services only if you pay all past due
maintenance and support fees, including all fees for the periods during which services were
suspended.
3. Maintenance and Support Services. As long as you are not using the Help Desk as a substitute for our
training services on the Tyler Software, and you timely pay your maintenance and support fees, we
will, consistent with our then -current Support Call Process:
3.1 perform our maintenance and support obligations in a professional, good, and workmanlike
manner, consistent with industry standards, to resolve Defects in the Tyler Software (subject to
any applicable release life cycle policy); provided, however, that if you modify the Tyler Software
without our consent, our obligation to provide maintenance and support services on and
warrant the Tyler Software will be void;
3.2 provide support during our established support hours;
3.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third
Party Software, if any, in order to provide maintenance and support services;
3.4 provide you with a copy of all releases to the Tyler Software (including updates and
enhancements) that we make generally available without additional charge to customers who
have a maintenance and support agreement in effect; and
3.5 provide non -Defect resolution support of prior releases of the Tyler Software in accordance with
any applicable release life cycle policy.
•• tyler
1
Exhibit C
4. Client Responsibilities. We will use all reasonable efforts to perform any maintenance and support
services remotely. Currently, we use a third -party secure unattended connectivity tool called
BeyonclTrust, as well as GotoAssist by Citrix. Therefore, you agree to maintain a high-speed internet
connection capable of connecting us to your PCs and server(s). You agree to provide us with a login
account and local administrative privileges as we may reasonably require to perform remote services.
We will, at our option, use the secure connection to assist with proper diagnosis and resolution,
subject to any reasonably applicable security protocols. If we cannot resolve a support issue remotely,
we may be required to provide onsite services. In such event, we will be responsible for our travel
expenses, unless it is determined that the reason onsite support was required was a reason outside
our control. Either way, you agree to provide us with full and free access to the Tyler Software,
working space, adequate facilities within a reasonable distance from the equipment, and use of
machines, attachments, features, or other equipment reasonably necessary for us to provide the
maintenance and support services, all at no charge to us. We strongly recommend that you also
maintain a VPN for backup connectivity purposes.
5. Hardware and Other Systems. If you are a self -hosted customer and, in the process of diagnosing a
software support issue, it is discovered that one of your peripheral systems or other software is the
cause of the issue, we will notify you so that you may contact the support agency for that peripheral
system. We cannot support or maintain Third Party Products except as expressly set forth in the
Agreement.
In order for us to provide the highest level of software support, you bear the following responsibility
related to hardware and software:
All infrastructure executing Tyler Software shall be managed by you;
b. You will maintain support contracts for all non -Tyler software associated with Tyler Software
(including operating systems and database management systems, but excluding Third -Party
Software, if any); and
C. You will perform daily database backups and verify that those backups are successful.
6. Other Excluded Services. Maintenance and support fees do not include fees for the following services:
(a) initial installation or implementation of the Tyler Software; (b) onsite maintenance and support
(unless Tyler cannot remotely correct a Defect in the Tyler Software, as set forth above); (c)
application design; (d) other consulting services; (e) maintenance and support of an operating system
or hardware, unless you are a hosted customer; (f) support outside our normal business hours as listed
in our then -current Support Call Process; or (g) installation, training services, or third party product
costs related to a new release. Requested maintenance and support services such as those outlined
in this section will be billed to you on a time and materials basis at our then current rates. You must
request those services with at least one (1) weeks' advance notice. Tyler will provide City with a quote
for any excluded services that are requested.
7. Current Support Call Process. Our current Support Call Process for the Tyler Software is attached to
this Addendum as Exhibit C Schedule 1.
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•
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• technologies
Exhibit C
Schedule 1
Service Level Agreement
1. Agreement Overview
Exhibit C
Schedule 1
1.1 This SLA operates in conjunction with, and does not supersede or replace any part of, the
Agreement. It outlines the information technology service levels that we will provide to you to
ensure the availability of the application services that you have requested us to provide. This
SLA does not apply to any Third Party SaaS Services. All other support services are documented
in the Support Call Process.
2. Definitions. Except as defined below, all defined terms have the meaning set forth in the Agreement.
• "Actual Attainment" The percentage of time the Tyler Software is available during a calendar
quarter, calculated as follows: (Service Availability — Downtime) - Service Availability.
• "Client Error Incident" Any service unavailability resulting from your applications, content or
equipment, or the acts or omissions of any of your service users or third -party providers over
whom we exercise no control.
• "Downtime" Those minutes during Service Availability, as defined below, when all users cannot
launch, login, search or save primary data in the Tyler Software. Downtime does not include
those instances in which only a Defect is present.
• "Emergency Maintenance" (1) maintenance that is required to patch a critical security
vulnerability; (2) maintenance that is required to prevent an imminent outage of Service
Availability; or (3) maintenance that is mutually agreed upon in writing by Tyler and the Client.
• "Planned Downtime" Downtime that occurs during a Standard or Emergency Maintenance
window.
• "Service Availability" The total number of minutes in a calendar quarter that the Tyler Software
is capable of receiving, processing, and responding to requests, excluding Planned Downtime,
Client Error Incidents, denial of service attacks and Force Majeure.
• "Standard Maintenance" Routine maintenance to the Tyler Software and infrastructure.
Standard Maintenance is limited to five (5) hours per week.
3. Service Availability
3.1 Your Responsibilities
3.1.1 Whenever you experience Downtime, you must make a support call according to the
procedures outlined in the Support Call Process. You will receive a support case number.
3.2 Our Responsibilities
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1
Exhibit C
Schedule 1
3.2.1 When our support team receives a call from you that Downtime has occurred or is
occurring, we will work with you to identify the cause of the Downtime (including whether
it may be the result of Planned Downtime, a Client Error Incident, Denial of Service attack
or Force Majeure). We will also work with you to resume normal operations.
3.3 Client Relief
3.3.1 Our targeted Attainment Goal is 100%. You may be entitled to credits as indicated in the
Client Relief Schedule found below. Your relief credit is calculated as a percentage of the
SaaS fees paid for the calendar quarter.
3.3.2 In order to receive relief credits, you must submit a request through one of the channels
listed in our Support Call Process within fifteen days (15) of the end of the applicable
quarter. We will respond to your relief request within thirty (30) day(s) of receipt.
3.3.3 The total credits confirmed by us will be applied to the SaaS Fee for the next billing cycle.
Issuing of such credit does not relieve us of our obligations under the Agreement to
correct the problem which created the service interruption.
Client Relief Schedule
7 Actual Attainment
Client Relief
99.99% - 98.00%
Remedial action will be taken
97.99% - 95.00%
4%
Below 95.00%
5%
4. Maintenance Notifications
4.1 We perform Standard Maintenance during limited windows that are historically known to be
reliably low -traffic times. If and when maintenance is predicted to occur during periods of
higher traffic, we will provide advance notice of those windows and will coordinate to the
greatest extent possible with you.
4.2 Not all maintenance activities will cause application unavailability. However, if Tyler anticipates
that activities during a Standard or Emergency Maintenance window may make the Tyler
Software unavailable, we will provide advance notice, as reasonably practicable that the Tyler
Software will be unavailable during the maintenance window.
•• tyler
2
•:' •:�. tyler
• technologies
Exhibit C
Schedule 2
Support Call Process
Support Channels
Tyler Technologies, Inc. provides the following channels of software support for authorized users*:
(1) On-line submission (portal) —for less urgent and functionality -based questions, users may create
support incidents through the Tyler Customer Portal available at the Tyler Technologies website.
A built-in Answer Panel provides users with resolutions to most "how-to" and configuration -based
questions through a simplified search interface with machine learning, potentially eliminating the
need to submit the support case.
(2) Email —for less urgent situations, users may submit emails directly to the software support group.
(3) Telephone —for urgent or complex questions, users receive toll -free, telephone software support.
* Channel availability may be limited for certain applications.
Support Resources
A number of additional resources are available to provide a comprehensive and complete support
experience:
(1) Tyler Website — www.tylertech.com — for accessing client tools, documentation, and other
information including support contact information.
(2) Tyler Search — a knowledge based search engine that lets you search multiple sources
simultaneously to find the answers you need, 247.
(3) Tyler Community — provides a venue for all Tyler clients with current maintenance agreements to
collaborate with one another, share best practices and resources, and access documentation.
(4) Tyler University— online training courses on Tyler products.
Support Availability
Tyler Technologies support is available during the local business hours of 8 AM to 5 PM (Monday — Friday)
across four US time zones (Pacific, Mountain, Central and Eastern). Tyler's holiday schedule is outlined
below. There will be no support coverage on these days.
New Year's Day
Labor Day
Martin Luther King, Jr. Day
Thanksgiving Day
Memorial Day
Day after Thanksgiving
Independence Day
Christmas Day
For support teams that provide after-hours service, we will provide you with procedures for contacting
support staff after normal business hours for reporting Priority Level 1 Defects only. Upon receipt of such
•• tyler
1
a Defect notification, we will use commercially reasonable efforts to meet the resolution targets set forth
below.
We will also make commercially reasonable efforts to be available for one pre -scheduled Saturday of each
month to assist your IT staff with applying patches and release upgrades, as well as consulting with them
on server maintenance and configuration of the Tyler Software environment.
Incident Handling
Incident Tracking
Every support incident is logged into Tyler's Customer Relationship Management System and given a
unique case number. This system tracks the history of each incident. The case number is used to track and
reference open issues when clients contact support. Clients may track incidents, using the case number,
through Tyler's Customer Portal or by calling software support directly.
Incident Priority
Each incident is assigned a priority level, which corresponds to the Client's needs. Tyler and the Client will
reasonably set the priority of the incident per the chart below. This chart is not intended to address every
type of support incident, and certain "characteristics" may or may not apply depending on whether the
Tyler software has been deployed on customer infrastructure or the Tyler cloud. The goal is to help guide
the Client towards clearly understanding and communicating the importance of the issue and to describe
generally expected response and resolution targets in the production environment only.
References to a "confirmed support incident" mean that Tyler and the Client have successfully validated
the reported Defect/support incident.
Priority
Level
Characteristics of Support Incident
Resolution Targets`
Support incident that causes (a)
Tyler shall provide an initial response to Priority Level
complete application failure or
1 incidents within one (1) business hour of receipt of
application unavailability; (b)
the incident. Once the incident has been confirmed,
application failure or unavailability in
Tyler shall use commercially reasonable efforts to
1
Critical
one or more of the client's remote
resolve such support incidents or provide a
location; or (c) systemic loss of
circumvention procedure within one (1) business
multiple essential system functions.
day. For non -hosted customers, Tyler's responsibility
for lost or corrupted data is limited to assisting the
Client in restoring its last available database.
••�" > t y I e r
Priority
Characteristics of Support Incident
Resolution Targets"
Level
Support incident that causes (a)
Tyler shall provide an initial response to Priority Level
repeated, consistent failure of
2 incidents within four (4) business hours of receipt of
essential functionality affecting more
the incident. Once the incident has been confirmed,
than one user or (b) loss or corruption
Tyler shall use commercially reasonable efforts to
2
High
of data.
resolve such support incidents or provide a
circumvention procedure within ten (10) business
days. For non -hosted customers, Tyler's responsibility
for loss or corrupted data is limited to assisting the
Client in restoring its last available database.
Priority Level 1 incident with an
Tyler shall provide an initial response to Priority Level
existing circumvention procedure, or a
3 incidents within one (1) business day of receipt of the
Priority Level 2 incident that affects
incident. Once the incident has been confirmed, Tyler
only one user or for which there is an
shall use commercially reasonable efforts to resolve
existing circumvention procedure.
such support incidents without the need for a
3
Medium
circumvention procedure with the next published
maintenance update or service pack, which shall occur
at least quarterly. For non -hosted customers, Tyler's
responsibility for lost or corrupted data is limited to
assisting the Client in restoring its last available
database.
Support incident that causes failure of
Tyler shall provide an initial response to Priority Level
non -essential functionality or a
4 incidents within two (2) business days of receipt of
4
cosmetic or other issue that does not
the incident. Once the incident has been confirmed,
Non-
qualify as any other Priority Level.
Tyler shall use commercially reasonable efforts to
critical
resolve such support incidents, as well as cosmetic
issues, with a future version release.
Response and Resolution Targets may differ by product or business need
Incident Escalation
If Tyler is unable to resolve any priority level 1 or 2 defect as listed above or the priority of an issue has
elevated since initiation, you may escalate the incident to the appropriate resource, as outlined by each
product support team. The corresponding resource will meet with you and any Tyler staff to establish a
mutually agreeable plan for addressing the defect.
Remote Support Tool
Some support calls may require further analysis of the Client's database, processes or setup to diagnose
a problem or to assist with a question. Tyler will, at its discretion, use an industry -standard remote support
tool. Tyler's support team must have the ability to quickly connect to the Client's system and view the
site's setup, diagnose problems, or assist with screen navigation. More information about the remote
support tool Tyler uses is available upon request.
•• tyler
EXHIBIT D
Tyler Technologies Proforma Order No. 39714
(ATTACHED)
Cooperative Purchase Agreement — Exhibit D Page 9 of 15
••
Remittance
• • •
tyler
Tyler Technologies, Inc.
•• •••
(FEIN 75-2303920)
• technologies
P.O. Box 203556
Dallas, TX 75320-3556
Empowering people who serve the public°
Questions
Tyler Technologies -
Phone: 1-800-772-2260 Press 2
Fax: 1-866-673-3274
Finail• arntvlertarh rnm
To: CITY OF FORT WORTH
100 FORT WORTH TRAIL
FORT WORTH, TX 76102
United States
THIS IS NOT AN INVOICE
PROFORMA
Company Order No. Date Page
130 39714 08/25/2025 1 of 3
Ship To: CITY OF FORT WORTH
100 FORT WORTH TRAIL
FORT WORTH, TX 76102
United States
Sou rcewel 1060624-TTI
Customer Grp/No. Customer PO# Payment Terms Currency Code Ship Via Salesperson Cd
1 51796 Net 30 USD ELEC
Contract No. Item/ Description/ Comments
Quantity
U/M
Unit Price
Total Cost
Date
Contract No.: Fort Worth, TX City of
1 Renewal:
1
EA
1,064.08
1,064.08
29/Aug/2017 Interface: Local Database Annual Maintenance
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
2 Renewal:
1
EA
3,117.41
3,117.41
29/Aug/2017 Interface: CMS - Journal
Cycle Start: 09/01/2026, End: 08/3112027; Term:
12 months
3 Renewal:
1
EA
0.00
0.00
29/Aug/2017 Parking Enforcement:TASK: Scofflaw/Boot List
Cycle Start: 09/0112026, End: 08/31/2027; Term:
12 months
4 Renewal:
2
EA
177.37
354.73
29/Aug/2017 TASK: Language Translation Maintenance -
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
5 Renewal:
150
EA
223.45
33,517.23
29/Aug/2017 REF License - PDA Maintenance
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
6 Renewal:
100
EA
253.36
25,335.94
29/Aug/2017 Real Time Query- Message Switch Annual Maintenance
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
7 Renewal: 1 EA 10,391.51 10,391.51
29/Aug/2017 Locally Installed (non -hosted) Brazos Application Server
Cycle Start: 09/0112026, End: 08/31/2027; Term: 12 months
8 Renewal: 1 EA 0.00 0.00
29/Aug/2017 Interface: Authentication Maintenance
Cycle Start: 09/01/2026, End: 08/31/2027; Term: 12 months
Remittance
THIS
IS NOT AN INVOICE
�•
❖ •, tyler
Tyler Technologies, Inc.
PROFORMA
(FEIN 75-2303920)
• technologies
g
P.O. Box 203556
Dallas, TX 75320-3556
Company
Order No. Date
Page
Empowering people who serve the public'
Questions
130
39714 08/25/2025
2 of 3
Tyler Technologies -
Phone: 1-800-772-2260 Press 2
Fax: 1-866-673-3274
Finail• grntvlprtprh rnm
Contract No. Item/ Description/ Comments
Quantity
U/M
Unit Price
Total Cost
Date
9 Renewal:
30
EA
223.45
6,703.45
29/Aug/2017 Code Compliance: REF License -TABLET Maintenance
Cycle Start: 09/01/2026, End: 08/3112027; Term:
12 months
10 Renewal:
1
EA
1,995.17
1,995.17
29/Aug/2017 Code Compliance: TASK: Code Enforcement
Cycle Start: 09/01/2026, End: 08131/2027; Term:
12 months
11 Renewal:
8
EA
223.45
1,787.59
29/Aug/2017 Parking Enforcement: REF License - PDA Maintenance
Cycle Start: 09/01/2026, End: 08/3112027; Term:
12 months
12 Renewal:
1
EA
0.00
0.00
29/Aug/2017 Parking Enforcement:TASK: eChalk (for Parking)
Cycle Start: 09/01/2026, End: 08/3112027; Term:
12 months
13 Renewal:
1
EA
0.00
0.00
29/Aug/2017 Parking Enforcement:TASK: eParking (Standard Parking)
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
14 Renewal:
1
EA
532.06
532.06
29/Aug/2017 TASK: eParking Standard Maintenance
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
15 Renewal:
1
EA
426.27
426.27
30/Sep/2019 eCitation - Brazos Rapid Extension Framework - PDA
Maintenance
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
16 Renewal:
1
EA
142.10
142.10
30/Sep/2019 Server Hosting
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
17 Renewal:
128
EA
141.81
18,151.73
01/Feb/2022 REF License - MDC or TABLET
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
18 Renewal:
700
EA
118.17
82,720.33
21/Jun/2022 REF License - MDC or Tablet
Cycle Start: 09/01/2026, End: 0813112027; Term:
12 months
19 Renewal:
1
EA
2,344.43
2,344.43
21/Jun/2022 Device Level Interface: TriTech VisiCAD Mobile
Cycle Start: 09/01/2026, End: 08/31/2027; Term:
12 months
�• Remittance THIS IS NOT AN INVOICE
�•� �• tyler
Tyler Technologies, Inc. PROFORMA
(FEIN 75-2303920)
• technologies P.O. Box 203556
g Dallas, TX 75320-3556 Company Order No. Date Page
Empowering people who serve the public' Questions 130 39714 08/25/2025 3 of 3
Tyler Technologies -
Phone: 1-800-772-2260 Press 2
Fax: 1-866-673-3274
Finail• arntvlprtprh rnm
Contract No. Item/ Description/ Comments Quantity U/M Unit Price Total Cost
20 Renewal: 1 EA 130.04 130.04
14/Aug/2023 Hosting Fee
Cycle Start: 09/01/2026, End: 08/31/2027; Term: 12 months
21 Renewal: 2 EA 195.06 390.12
14/Aug/2023 REF License - Android
Cycle Start: 09/01/2026, End: 08/31/2027; Term: 12 months
22 Renewal: 1 EA 129.65 129.65
09/Jun/2022 Hosting Fee
Cycle Start: 09/0112026, End: 08/31/2027; Term: 12 months
23 Renewal: 2 EA 194.48 388.96
09/Jun/2022 REF License - PDA
Cycle Start: 09/0112026, End: 08/31/2027; Term: 12 months
Does not include any applicable taxes Order Total: 189,622.80
Comments: Upon acceptance please email vour purchase order to POa-tvlertech.com
EXHIBIT E
Conflict of Interest Questionnaire
(ATTACHED)
Cooperative Purchase Agreement — Exhibit E Page 10 of 15
CONFLICT OF INTEREST QUESTIONNAIRE FORM CIO
For vendor doing business with local governmental entity
This questionnaire reflects changes made to the law by H.B. 23, 84th Leg., Regular Session.
OFFICE USE ONLY
This questionnaire is being filed in accordance with Chapter 176, Local Government Code, by a vendor who
Date Received
has a business relationship as defined by Section 176.001(1-a) with a local governmental entity and the
vendor meets requirements under Section 176.006(a).
By law this questionnaire must be filed with the records administrator of the local governmental entity not later
than the 7th business day after the date the vendor becomes aware of facts that require the statement to be
filed. See Section 176.006(a-1), Local Government Code.
A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Government Code. An
offense under this section is a misdemeanor.
.1J Name of vendor who has a business relationship with local governmental entity.
WA
2
❑ Check this box if you are filing an update to a previously filed questionnaire. (The law requires that you file an updated
completed questionnaire with the appropriate filing authority not later than the 7th business day after the date on which
you became aware that the originally filed questionnaire was incomplete or inaccurate.)
3 Name of local government officer about whom the information is being disclosed.
Name of Officer
4j Describe each employment or other business relationship with the local government officer, or a family member of the
officer, as described by Section 176.003(a)(2)(A). Also describe any family relationship with the local government officer.
Complete subparts A and B for each employment or business relationship described. Attach additional pages to this Form
CIQ as necessary.
N/A
A. Is the local government officer or a family member of the officer receiving or likely to receive taxable income,
other than investment income, from the vendor?
Yes F-1 No
B. Is the vendor receiving or likely to receive taxable income, other than investment income, from or at the direction
of the local government officer or a family member of the officer AND the taxable income is not received from the
local governmental entity?
Yes F-1 No
-2.1 Describe each employment or business relationship that the vendor named in Section 1 maintains with a corporation or
other business entity with respect to which the local government officer serves as an officer or director, or holds an
ownership interest of one percent or more.
N/A
6
❑ Check this box if the vendor has given the local government officer or a family member of the officer one or more gifts
as described in Section 176.003(a)(2)(B), excluding gifts described in Section 176.003(a-1).
7
05/19/26
Signature of vendor doing Wsiness with the governmental entity Date
Form provided by Texas Ethics Commission www.ethics.state.tx.us Revised 1/1/2021
CONFLICT OF INTEREST QUESTIONNAIRE
For vendor doing business with local governmental entity
A complete copy of Chapter 176 of the Local Government Code may be found at http://www.statutes.legis.state.tx.us/
Docs/LG/htm/LG.176.htm. For easy reference, below are some of the sections cited on this form.
Local Government Code § 176.001(1-a): "Business relationship" means a connection between two or more parties
based on commercial activity of one of the parties. The term does not include a connection based on:
(A) a transaction that is subject to rate or fee regulation by a federal, state, or local governmental entity or an
agency of a federal, state, or local governmental entity;
(B) a transaction conducted at a price and subject to terms available to the public; or
(C) a purchase or lease of goods or services from a person that is chartered by a state or federal agency and
that is subject to regular examination by, and reporting to, that agency.
Local Government Code § 176.003(a)(2)(A) and (B):
(a) A local government officer shall file a conflicts disclosure statement with respect to a vendor if:
(2) the vendor:
(A) has an employment or other business relationship with the local government officer or a
family member of the officer that results in the officer or family member receiving taxable
income, other than investment income, that exceeds $2,500 during the 12-month period
preceding the date that the officer becomes aware that
(i) a contract between the local governmental entity and vendor has been executed;
or
(ii) the local governmental entity is considering entering into a contract with the
vendor;
(B) has given to the local government officer or a family member of the officer one or more gifts
that have an aggregate value of more than $100 in the 12-month period preceding the date the
officer becomes aware that:
(i) a contract between the local governmental entity and vendor has been executed; or
(ii) the local governmental entity is considering entering into a contract with the vendor.
Local Government Code § 176.006(a) and (a-1)
(a) Avendor shall file a completed conflict of interest questionnaire if the vendor has a business relationship
with a local governmental entity and:
(1) has an employment or other business relationship with a local government officer of that local
governmental entity, or a family member of the officer, described by Section 176.003(a)(2)(A);
(2) has given a local government officer of that local governmental entity, or a family member of the
officer, one or more gifts with the aggregate value specified by Section 176.003(a)(2)(B), excluding any
gift described by Section 176.003(a-1); or
(3) has a family relationship with a local government officer of that local governmental entity.
(a-1) The completed conflict of interest questionnaire must be filed with the appropriate records administrator
not later than the seventh business day after the later of:
(1) the date that the vendor:
(A) begins discussions or negotiations to enter into a contract with the local governmental
entity; or
(B) submits to the local governmental entity an application, response to a request for proposals
or bids, correspondence, or another writing related to a potential contract with the local
governmental entity; or
(2) the date the vendor becomes aware:
(A) of an employment or other business relationship with a local government officer, or a
family member of the officer, described by Subsection (a);
(B) that the vendor has given one or more gifts described by Subsection (a); or
(C) of a family relationship with a local government officer.
Form provided by Texas Ethics Commission www.ethics.state.tx.us Revised 1/1/2021
EXHIBIT F
Network Access Agreement
This Network Access Agreement ("Access Agreement") is made and entered into by and
between the City of Fort Worth ("City,") a Texas home rule municipality, and Tyler
Technologies, Inc. ("Vendor,") a Delaware corporation.
1. The Network. The City owns and operates a computing environment and network
(collectively the "Network"). Vendor wishes to access the City's Network in order to provide
services as described in the Vendor Services Agreement. In order to provide the necessary support,
Vendor needs access to various City systems as it pertains to the services agreed upon in the
aforementioned Agreement.
2. Grant of Limited Access. Vendor is hereby granted a limited right of access to the
City's Network for the sole purpose of providing provided services as described in the Vendor
Services Agreement. Such access is granted subject to the terms and conditions forth in this Access
Agreement and applicable provisions of the City's Administrative Regulation D-7 (Electronic
Communications Resource Use Policy), of which such applicable provisions are hereby
incorporated by reference and made a part of this Access Agreement for all purposes herein and
are available upon request.
3. Network Credentials. The City will provide Vendor with Network Credentials
consisting of user IDs and passwords unique to each individual requiring Network access on behalf
of the Vendor. If this access is being granted for purposes of completing services for the City
pursuant to a separate contract, then, this Access Agreement will expire at the completion of the
contracted services, or upon termination of the contracted services, whichever occurs first.
Otherwise, access rights will automatically expire one (1) year from the date of this Access
Agreement ("Expiration Date").
❑ Services are being provided in accordance with City Secretary Contract No.
("Agreement")
❑ Services are being provided in accordance with City of Fort Worth PeopleSoft Contract
No. . ("PSK #")
0 Services are being provided in accordance with the Vendor Services Agreement to which
this Access Agreement is attached. ("Agreement")
❑ Services are being provided without a City Secretary Contract at no cost to the City
❑ No services are being provided pursuant to this Access Agreement
4. Renewal. This Access Agreement shall renew in accordance with the term of the
Contract or PSK #. If there is no Contract or PSK #, this Access Agreement may be renewed
annually by City, in its sole discretion, at the end of the Expiration Date and each renewal term
thereafter.
Notwithstanding the scheduled contract expiration or the status of completion of services,
Vendor shall provide the City with a current list of officers, agents, servants, employees or
Cooperative Purchase Agreement — Exhibit F Page 11 of 15
representatives that require Network credentials on an annual basis. Failure to adhere to this
requirement may result in denial of access to the Network and/or termination of this Access
Agreement.
5. Network Restrictions. Vendor officers, agents, servants, employees or
representatives may not share the City -assigned user IDs and passwords. Vendor acknowledges,
agrees and hereby gives its authorization to the City to monitor Vendor's use of the City's Network
in order to ensure Vendor's compliance with this Access Agreement. A breach by Vendor, its
officers, agents, servants, employees or representatives, of this Access Agreement and any other
written instructions or guidelines that the City provides to Vendor pursuant to this Access
Agreement shall be grounds for the City immediately to deny Vendor access to the Network and
Vendor's Data, terminate the Access Agreement, and pursue any other remedies that the City may
have under this Access Agreement or at law or in equity.
6. Termination. In addition to the other rights of termination set forth herein, the City
may terminate this Access Agreement at any time and for any reason with or without notice, and
without penalty to the City. Upon termination of this Access Agreement, Vendor agrees to remove
entirely any client or communications software provided by the City from all computing equipment
used and owned by the Vendor, its officers, agents, servants, employees and/or representatives to
access the City's Network.
7. Information Security. Vendor agrees to make every reasonable effort in
accordance with accepted security practices to protect the Network credentials and access methods
provided by the City from unauthorized disclosure and use. Vendor agrees to notify the City
immediately upon discovery of a breach or threat of breach which could compromise the integrity
of the City's Network, including but not limited to, theft of Vendor -owned equipment that contains
City -provided access software, termination or resignation of officers, agents, servants, employees
or representatives with access to City -provided Network credentials, and unauthorized use or
sharing of Network credentials.
8. Confidential Information. Vendor, for itself and its officers, agents, employees,
and representatives, agrees that it shall treat all information provided to it by the City as
confidential and shall not disclose any such information to a third party without the prior written
approval of the City. Vendor further agrees that it shall store and maintain City Information in a
secure manner and shall not allow unauthorized users to access, modify, delete or otherwise corrupt
City Information in any way. Vendor shall notify the City immediately if the security or integrity
of any City information has been compromised or is believed to have been compromised.
9. Right to Audit. Vendor agrees that the City shall, during the initial term, any
renewal terms, and until the expiration of three (3) years after termination or expiration of this
contract, have access to and the right to examine at reasonable times any directly pertinent books,
data, documents, papers and records, both hard copy and electronic, of the Vendor involving
transactions relating to this Access Agreement. Vendor agrees that the City shall have access
during normal working hours to all necessary Vendor facilities and shall be provided adequate and
appropriate work space in order to conduct audits in compliance with the provisions of this
section. The City shall give Vendor reasonable advance notice of intended audits. Vendor further
Cooperative Purchase Agreement — Exhibit F Page 12 of 15
agrees to include in all its subcontractor agreements hereunder a provision to the effect that the
subcontractor agrees that the City shall, during the initial term, any renewal terms, and until
expiration of three (3) years after termination or expiration of the subcontract, have access to and
the right to examine at reasonable times any directly pertinent books, data, documents, papers and
records, both hard copy and electronic, of such subcontractor involving transactions related to the
subcontract, and further that City shall have access during normal working hours to all
subcontractor facilities and shall be provided adequate and appropriate work space in order to
conduct audits in compliance with the provisions of this paragraph. City shall give subcontractor
reasonable notice of intended audits.
10. Agreement Cumulative. This Access Agreement is cumulative of and in addition
to any written contracts, agreements, understandings or acknowledgments with the City signed by
Vendor. This Access Agreement and any other documents incorporated herein by reference
constitute the entire understanding and Access Agreement between the City and Vendor as to the
matters contained herein regarding Vendor's access to and use of the City's Network.
11. Amendments.The terms of this Access Agreement shall not be waived, altered,
modified, supplemented, or amended in any manner except by written instrument signed by an
authorized representative of both the City and Vendor.
12. Assignment. Vendor may not assign or in any way transfer any of its interest in this
Access Agreement. Any attempted assignment or transfer of all or any part hereof shall be null and
void.
13. Severability. If any provision of this Access Agreement is held to be invalid, illegal
or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in
any way be affected or impaired.
14. Force Maieure. Each party shall exercise its best efforts to meet its respective
duties and obligations as set forth in this Access Agreement, but shall not be held liable for any
delay or omission in performance due to force majeure or other causes beyond their reasonable
control (force maj eure), including, but not limited to, compliance with any government law,
ordinance or regulation, acts of God, acts of the public enemy, fires, strikes, lockouts, natural
disasters, wars, riots, material or labor restrictions by any governmental authority, transportation
problems and/or any other similar causes.
15. Governing Law / Venue. This Access Agreement shall be construed in accordance
with the laws of the State of Texas. If any action, whether real or asserted, at law or in equity, is
brought on the basis of this Access Agreement, venue for such action shall lie in state courts located
in Tarrant County, Texas or the United States District Court for the Northern District of Texas, Fort
Worth Division.
16. Signature Authority. By affixing a signature below, the person signing this Access
Agreement hereby warrants that he/she has the legal authority to bind the respective parry to the
terms and conditions in this Access Agreement and to execute this Access Agreement on behalf of
the respective parry, and that such binding authority has been granted by proper order, resolution,
ordinance or other authorization of the entity. The other party is fully entitled to rely on this
Cooperative Purchase Agreement — Exhibit F Page 13 of 15
warranty and representation in entering into this Access Agreement.
[Signature Page Follows]
Cooperative Purchase Agreement — Exhibit F Page 14 of 15
[Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED
AND AGREED:]
City:
By: Dianna Giordano (May 26, 2026 13:07:24 CDT)
Name: Dianna Giordano
Title: Assistant City Manager
Date: 05/26/2026
Tyler Technologies, Inc.
By:
Name: Sherry lark
Title: Group General Counsel
Date: May 19, 2026
CITY OF FORT WORTH INTERNAL ROUTING PROCESS:
Approval Recommended:
By:
Name
Title:
/� '9-�
Kevin Gunn
Director, IT Solutions
Approved as to Form and Legality:
C"Wac2 Ta tiam
By: Candace Pagliara (May 26, 2026 13:02:23 CDT)
Name: Candace Pagliara
Title: Sr. Assistant City Attorney
Contract Authorization:
M&C: 25-0996
Approval Date: 10/28/2025
Form 1295: N/A
Contract Compliance Manager:
By signing I acknowledge that I am the person
responsible for the monitoring and administration
of this contract, including ensuring all performance
and reporting requirements.
By: Steven V�ay 19, 2026 15:00:08 CDT)
Name: Steven Vandever
Title: Sr. IT Solutions Manager
City Secretary:
By:
Name: Jannette Goodall
Title: City Secretary
Cooperative Purchase Agreement — Exhibit F Page 15 of 15
CITY COUNCIL AGENDA
Create New From This M&C
FORT WORTII
DATE: 10/28/2025 REFERENCE **M&C 25- LOG NAME: 04NEW AGREEMENT FOR
NO.: 0996 ECITATION PRODUCTS
CODE: C TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT. (ALL) Authorize Execution of Contract with Tyler Technologies, Inc. Using Sourcewell
Contract No. 060624-TTI for Electronic Citation Solution Annual Licenses, Maintenance,
Professional Services, and Related Hardware in an Annual Amount Up to $350,000.00,
with Four One -Year Renewal Options in the Same Amount for the Information Technology
Solutions Department
RECOMMENDATION:
It is recommended that City Council authorize execution of a contract with Tyler Technologies, Inc.
using Sourcewell Contract No. 060624-TTI for Electronic Citation Solution annual licenses,
maintenance, professional services, and related hardware in an annual amount up to $350,000.00,
with four one-year renewal options in the same amount for the Information Technology Solutions
Department.
DISCUSSION:
On August 1, 2017, City Council approved Mayor and Council Communication (M&C) P-12078 for the
execution of a purchase agreement with Tyler Technologies, Inc. using a cooperative contract for the
purchase of electronic citation (eCitation) software, hardware, and related services in a total contract
amount of $682,736.00. City Secretary Contract (CSC) No. 49492 was executed utilizing Sourcewell
(formerly known as National Joint Powers Alliance) Contract No. 110515-TTI.
On June 14, 2022, City Council approved M&C 22-0469 for execution of an amendment to CSC 49492
to incorporate successor Sourcewell Contract No. 090320-TTI and increase the amount of the
agreement to a revised amount of $1,200,000.00. Sourcewell Contract No. 090320-TTI is scheduled to
expire November 2, 2025 without a substantially similar replacement contract. Instead, Sourcewell and
Tyler Technologies have entered into a separate agreement, Sourcewell Contract No. 060624-TTI.
This M&C requests Mayor and Council approval to enter into a new agreement with Tyler
Technologies utilizing Sourcewell Contract No. 060624-TTI to support the continued purchasing of the
Brazos eCitation software, hardware, and related services. The eCitation software is utilized by the
Municipal Courts, Code Compliance, Police, Transportation & Public Works, and Environmental
Services departments to issue digital citations or tickets as part of their individual enforcement
activities. The Brazos eCitation software connects the issuance of a citation digitally to the Municipal
Courts system for filing and fee collection. Use of a digital citation system also helps to reduce reliance
on physical citation books and to limit human error when transporting and filing paper citations.
Funding is available for the agreement within the Info Technology Systems Fund in the amount of
$350,000.00. Other departments will provide separate funding when making a request for the
purchase of eCitation hardware or related services. A funds availability verification will be performed by
the participating department prior to the request.
SMALL BUSINESS PROGRAM: This agreement was approved for a waiver by the City Manager's
Office for use of a cooperative contract, therefore, a Small Business Goal was not assigned.
COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a
cooperative purchase agreement satisfies State laws requiring that the local government seek
competitive bids for purchase of the item. Cooperative contracts have been competitively bid to
increase and simplify the purchasing power of local government entities across the State of Texas.
SUCCESSOR CONTRACTS: The City will initially use this cooperative agreement to make purchases
authorized by this M&C. In the event a cooperative agreement is not renewed, staff would cease
purchasing at the end of the last purchase agreement coinciding with a valid cooperative contract. If
the City Council were to not appropriate funds for a future year, staff would stop making purchases
when the last appropriation expires, regardless of whether the then -current purchase agreement has
expired.
If the cooperative agreements are extended, this M&C authorized the City to purchase similar products
under the extended contract. In the event a cooperative agreement is not extended, but vendor and
cooperative purchasing agency execute new cooperative agreement(s) with substantially similar
terms, this M&C authorizes the City to purchase the products under the new contract(s). If this occurs,
in no event will the City continue to purchase goods and services under the new agreements beyond
2030 without seeking Council approval.
ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by
the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not
require specific City Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERM: Upon City Council's approval, the agreement will be executed upon signature
by the Assistant City Manager and expire October 25, 2026 in accordance with the underlying
cooperative agreement.
RENEWAL TERMS: The agreement may be renewed for four (4) one-year renewal terms, at the City's
option. This action does not require specific City Council approval provided that the City Council has
appropriated sufficient funds to satisfy the City's obligations during the renewal period.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that upon approval of the recommendation(s), funds are available in
the current operating budget, as previously appropriated, in the Info Technology Systems Fund. Prior
to an expenditure being incurred, the Information Technology Solutions Department has the
responsibility to validate the availability of funds.
TO
Fund Department Account Project Program Activity Budget Reference # I Amount
ID ID Year (Chartfield 2)
FROM
Fund Department Account Project Program Activity Budget Reference # Amount
ID ID Year (Chartfield 2)
Submitted for City Manager's Office by_
Originating Department Head:
Additional Information Contact:
ATTACHMENTS
Dianna Giordano (7783)
Kevin Gunn (2015)
Mark DeBoer (8598)
04NEW AGREEMENT FOR ECITATION PRODUCTS funds availabilitypdf (CFW Internal)
FID Table -NEW AGREEMENT FOR ECITATION PRODUCTS.Asx (CFW Internal)
FORT WORTH.
City Secretary's Office
Contract Routing & Transmittal Slip
Contractor's Name: Tyler Technologies, Inc.
Subject of the Agreement: New Cooperative Agreement with Tyler Technologies, Inc. for the purchase
of e-Citation software and hardware for use by multiple City departments
M&C Approved by the Council? * Yes 8 No ❑
If so, the M&C must be attached to the contract.
Is this an Amendment to an Existing contract? Yes ❑ No 8
If so, provide the original contract number and the amendment number.
Is the Contract "Permanent"? *Yes ❑ No 8
If unsure, see back page for permanent contract listing.
Is this entire contract Confidential? *Yes 8 No ❑ If only specific information is
Confidential, please list what information is Confidential and the page it is located.
Effective Date:
If different from the approval date.
Expiration Date:
October 25, 2026
If applicable.
Is a 1295 Form required? * Yes ❑ No 8
*If so, please ensure it is attached to the approving M&C or attached to the contract.
Project Number: If applicable.
*Did you include a Text field on the contract to add the City Secretary Contract (CSC)
number? Yes 8 No ❑
Contracts need to be routed for CSO processing in the following order:
1. Katherine Cenicola (Approver)
2. Jannette S. Goodall (Signer)
3. Allison Tidwell (Form Filler)
*Indicates the information is required and if the information is not provided, the contract will be
returned to the department.